Professional Remote Troubleshooting for Monterey, California Small Business Computers from World-class Engineers
Small companies have traditionally been ignored by major network support firms. Many small businesses allow themselves to grow excessively dependent on freelance consultants or small support organizations who lack the bandwidth or broad knowledge to react quickly or efficiently to network emergencies. Other small companies resort to mass-market support providers staffed with technicians trained to provide standardized fixes for common issues but who are missing the experience and technical scope to handle the diversity of environments and absence of standards that characterizes small company information networks.

Progent's time-tested approach to providing affordable and successful network service to small companies has made Progent among the top Microsoft-certified network service firms in the United States. Progent has delivered remote support to businesses in every state in the country (refer to Progent's client testimonials).

For larger businesses, Progent offers co-sourcing services to reinforce the technical skills of your internal network service personnel. This can save money and minimize technical risks for big projects such as software programming, disaster recovery preparedness, security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer the services of accredited experts to assist your business to design and execute your cloud computing strategy.

Key Products and Technologies Supported by Progent for Monterey, California Office Networks
A Microsoft-certified Partner computer support firm with a world-class team of Cisco certified CCIE network consultants and Apple Computer certified engineers, Progent provides urgent troubleshooting and low-cost remote consulting to Monterey, CA companies for a wide range of information technologies including:

Support Delivery Options for Monterey, California Companies
Progent offers a selection of options for providing small companies with affordable IT services for technical support, consulting, hosting services, and IT management. Progent's model for delivering computer support services is built on the Call Center operational structure common to larger IT support groups. Progent's Helpdesk Service Model ensures fast response, thorough service records, dependable follow-through, and tight cost control across an array of network support delivery modes that include remote troubleshooting, in-person support, high-end consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center offers urgent and scheduled online service for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and worldwide. Progent's seasoned service experts can help customers to troubleshoot and repair network issues without the expense or time loss of on-premises service calls. The experience of Progent's IT engineers allows them to handle most network issues rapidly. For the toughest issues, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a convenient, web-based registration process for new clients to address urgent situations and Progent bills by the minute with no startup fees or time minimums, so you are invoiced only for the help you get. Specialists you can access online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISM-certified security engineers. Find out additional details about Progent's remote computer support services.

  • On-site Service
    Progent provides onsite technical support for registered customers in major metropolitan areas in the U.S. Progent's onsite support personnel can operate in tandem with Progent's remote service experts to deliver small and midsize companies the optimal solution: hands-on service professionals when you need them plus the remote help of Progent's worldwide staff of network consultants, security specialists, and business application programmers. The wait time for in-person service calls is usually less than 24 hours. There is no sign-up or retainer charge for becoming a Progent customer for on-premises support. Learn more concerning how and why to sign up for Progent's onsite network support services.

  • Help Desk
    Progent's Contact Center Outsourcing Services are designed for all businesses who require fast and reliable access to an online Help Desk with efficient telephone support, remote troubleshooting capability, and sufficient technical strength for full escalation. Because smaller businesses typically are constrained by limited information technology funds and can provide little management attention for handling IT support tasks, Progent's Help Desk Call Center Services can be the most cost-effective option to ensure that business computer networks stay up and running. Read more details concerning Progent's Help Desk Call Center outsourcing services.

  • Consulting Services
    Progent offers small businesses budget-friendly access to world-class consultants who can deliver assistance with vital technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network infrastructure, network protection consulting, non-stop network engineering, server virtualization solutions, plus integration, customization and support for business software including accounting, operations, management reporting, sales automation, and office productivity suites. Progent can provide assistance with one-shot projects such as site relocations and massive software upgrades, extended projects such as business reporting software programming and support, relational database software development and DBA support, and web development, continuing services such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network health monitoring and system administration, or emergency services like disaster recovery and malware removal.

  • Application Hosting
    Progent offers hosting for mission-critical applications such as Microsoft Exchange Server and MS SQL in order to provide small businesses with greater levels of availability, security, and performance than is feasible with the type of internal data center that is achievable for most small and midsize businesses. Since Progent uses the same data centers that host the gear of many of the planet's biggest information technology organizations, Progent can save you the expense of building and maintaining the infrastructure required for world-class environmental control, power backup, and redundant Internet connectivity. For managed application servers, Progent can also ensure that patches and revisions remain updated, security and efficiency is continually tracked, and systems are consistently backed up and ready for full and rapid restoration. Find out additional information concerning Progent's hosting for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting for all of a small or midsize company's servers in a setting that not only provides the highest level of dependability and expandability but that is in addition simple for clients to transfer to another support provider or to bring in-house whenever your business situation warrants it. Progent's Private Cloud hosting is structured around proven virtual server technologies that allow small businesses with mixed environments to benefit dramatically on the expense of hardware, infrastructure support, and IT administration while achieving world-class reliability and an unparalleled degree of vendor alternatives. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally administered service, can support the multi- platform and loosely standardized environments typical of small businesses, and retains control of the licenses in the client's hands so that moving to a new virtualized system is fast, safe, and affordable. This eliminates becoming a captive to a specific hosting provider while still offering all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent offers expert online support to help companies of any size integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that utilize local IT assets along with public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing advanced consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight series of outsourced network management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to address the complete threat progression including filtering, detection, containment, remediation, and forensics. Top capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint control, and web filtering via leading-edge tools packaged within one agent accessible from a unified console. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your company's specific needs and that allows you demonstrate compliance with government and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent's consultants can also help you to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid recovery of critical files, applications and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, enhance and debug their networking hardware such as switches, firewalls, and access points as well as servers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network maps are kept updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, reconfiguring your network, locating devices that require critical software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top information security vendors to deliver centralized management and world-class protection for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter serves as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a deeper layer of inspection for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT staff and your Progent consultant so that all potential issues can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware solution without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard information about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can eliminate as much as 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their network. Based on a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a more manageable Active Directory system. Both also include a year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with data security standards, more efficient utilization of IT assets, faster problem resolution, more reliable backup and recovery, and higher availability. Read more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent backup/recovery consultant. The interview is designed to evaluate your company's preparedness to stop or recover quickly after a ransomware attack. Progent will work with you directly to gather information about your existing antivirus tools and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective security and backup environment that meets your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Choice for Monterey, California Small Businesses
Progent's staff size, scope of technical skill, and experience with corporate IT consulting allow small and midsize companies to sidestep the pitfalls associated with over reliance on small support organizations or independent consultants.

Teaming with Progent allows your business to:

  • Prevent Over Dependence on Individual Support Consultants
    For network support, small companies often rely heavily on freelance consultants. Though individual service engineers carry lower expenses than larger IT service organizations and can afford to bill nominally smaller fees, individuals are frequently too busy to react rapidly to urgent network problems. If an independent engineer is busy with another customer, sick, on vacation, or in training, the lack of replacement staff may force your company to wait for assistance during an emergency. The more your small business expands, system unavailability or difficulties with line-of-business programs get more expensive. The dollars you thought you were conserving on a freelancer can be eaten up quickly because of lower productivity. Also, when independent engineers encounter unfamiliar technologies, the lack of a large consulting group to depend on for help requires them to learn on the job while your business winds up with the costs for their ongoing education.

  • Have Access to Expertise in Sophisticated Network Issues
    The majority of smaller support organizations or freelance consultants focused on small business network consulting are capable of delivering routine fixes but don't have the seasoning to deal cost-effectively with complicated network configurations with mixed platforms, many sites, Voice over IP implementations, mobile workforces, integrated financial and analytical software, eCommerce, and custom business applications. Progent's experience with worldwide enterprises and Progent's extensive team of experts can be valuable to your company because enterprise environments are by nature complicated, integration issues demand in-depth knowledge in numerous technical disciplines, and achieving a high level of stability, reliability, and protection requires enterprise-proven best practices.

  • Build a Solid Basis for Seamless Growth
    Small businesses often start with a network cobbled together on a shoestring budget. Lacking a proper architecture, a series of improvised repairs often get thrown on top of a weak foundation. As a company evolves, stability and expandability issues can undermine the productivity of the organization. Such networks need thorough evaluation, intelligent business analysis, and in-depth expertise to upgrade to a network environment that can act as the reliable basis to handle critical business needs and ease downstream expansion.

  • Work with Solution Providers, Not Product Vendors
    Smaller companies need guidance and education to work through an increasingly complex maze of technology alternatives offered for accelerating growth and improving productivity. Businesses do not need an IT engineer or support organization that attempts to promote a product. Progent eliminates conflicted motives by not reselling any products. Progent offers consulting and services only. This permits Progent to match technical services with the genuine needs of clients. Combining IT consulting and product selling can result in a conflict where the recommended solution is based on a predetermined technology instead of being based on the true needs of a small business.

Get in Touch with Progent
In case your Monterey, California company wants to contact Progent to ask about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.

Immediate Remote Technical Help
For fast remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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