Professional Online Troubleshooting for Monterey, California Computer Networks from World-class Engineers
Small businesses have typically been overlooked by large network service organizations. Many small businesses permit themselves to become overly reliant on individual consultants or small consulting firms who don't have the size or comprehensive knowledge to react quickly or effectively to technical emergencies. Other small businesses turn to giant support providers that employ personnel taught to provide standardized solutions to ordinary problems but who do not have the experience and technical scope to deal with the variety of configurations and absence of standardization typical of small company IT systems.

Progent's time-tested methodology for providing low-cost and successful technical service to small businesses has made Progent among the top Microsoft-certified IT service organizations in the United States. Progent has provided online help to companies in every state in the U.S. (refer to Progent's client testimonials).

For mid-size and large businesses, Progent can provide co-sourcing and project management support to add to the skills of your internal IT support personnel. This can reduce expenses and help meet schedules for major IT initiatives such as software programming, business continuity planning, network security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also provide the services of accredited consultants to help your company to design and execute your cloud strategy.

Key Practice Areas Serviced by Progent for Office Networks in Monterey, California
Progent offers the services of accredited consultants for all facets of business network technology deployed in small companies and local governments. Products and technologies serviced by Progent include:

Support Delivery Alternatives Available for Monterey, California Businesses
Progent has a selection of options for providing small and midsize companies and local governments with affordable computer services for troubleshooting, consulting, hosting, and IT administration. Progent's paradigm for delivering network support is built on the Call Center structure familiar to big IT support groups. Progent's Contact Center Service Mechanism ensures rapid response, thorough service records, consistent follow-up, and tight cost control across a range of IT service delivery options that include remote troubleshooting, in-person support, top-level consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers emergency and scheduled remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and worldwide. Progent's seasoned service professionals can assist customers to troubleshoot and repair hardware and software problems without the cost or time loss of travel for onsite support calls. The experience of Progent's network consultants allows them to resolve the majority of IT issues rapidly. For the most complex problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a convenient, web-based signup procedure for first-time customers to accommodate emergency network problems and Progent bills by the minute with zero startup charges or time minimums, so you are invoiced only for the support you receive. Experts available remotely include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and CISM-certified security professionals. Learn more information about Progent's online computer troubleshooting expertise.

  • Onsite Service
    Progent provides on-site technical support for signed-up clients in larger cities in the U.S. Progent's on-site support personnel can work in conjunction with Progent's online service engineers to deliver small companies the best of both worlds: onsite service technicians when you require them plus the on-line expertise of Progent's seasoned staff of network engineers, security professionals, and business software programmers. The response time for on-site service visits is usually less than one business day. There is no sign-up or retainer fee for registering as a Progent customer for on-premises support. Learn more details concerning why to register for Progent's in-person computer support.

  • Help Desk Call Center
    Progent's Help Desk Outsourcing Services are designed for small and midsize businesses who require prompt and reliable support from an online Help Desk with efficient telephone assistance, remote troubleshooting capability, and enough technical strength for full escalation. Since smaller businesses typically have limited information technology funds and can spare scant executive bandwidth for handling network support, Progent's Contact Center Services could be the most cost-effective way to ensure that business computer systems stay up and running. Learn more concerning Progent's Help Desk Call Center services.

  • IT Consulting Services
    Progent offers small and midsize businesses affordable access to enterprise-class consultants who can provide help with critical products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network design, network protection engineering, non-stop network engineering, virtual server strategies, plus integration, programming and support for business software such as financials, ERP and MRP, business analytics, CRM, and productivity packages. Progent can provide assistance with one-shot projects such as office moves and massive software migrations, longer term initiatives like business reporting application development and customization, database application development and administration support, and web design, on-going support including System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent response like data restoration and malware removal.

  • Application Server Hosting
    Progent can host mission-critical applications like Exchange Server and SQL Server in order to provide small and midsize companies with higher levels of reliability, protection, and performance than is feasible using the class of in-house data center that is achievable for the majority of small and midsize organizations. Since Progent utilizes the same data centers that support the equipment of many of the world's biggest information technology organizations, Progent can eliminate the investment in creating and managing the infrastructure needed for world-class cooling, electrical backup, and redundant Internet access. For hosted application servers, Progent can also ensure that upgrades and service packs remain updated, security and performance is constantly tracked, and systems and data files are regularly archived and ready for complete and prompt restoration. Learn more concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting services for all of a small company's production servers in a setting that not only delivers the highest degree of availability and expandability but that is also easy for clients to transfer to another service firm or to bring in-house when your situation warrants it. Progent's Private Cloud hosting is structured around proven virtual server technologies that allow companies with mixed environments to save dramatically on the expense of capital equipment, system maintenance, and network administration while achieving world-class dependability and an unprecedented degree of vendor options. In contrast to ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally administered solution, can handle the multi- platform and non- standardized networks common with smaller businesses, and retains ownership of the software in the client's possession so that moving to a different virtualized system is fast, reliable, and affordable. This eliminates ending up a captive to a specific hosting service while still offering all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent offers advanced remote consulting to help businesses of all sizes connect their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid architectures that utilize physical resources along with cloud services. To help you to integrate public clouds with networks, Progent can provide a range of cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Azure planning and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight line of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-based AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to manage the entire threat progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge technologies packaged within one agent accessible from a unified console. Progent's security and virtualization consultants can assist your business to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you prove compliance with government and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent's consultants can also assist your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of vital data, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, track, enhance and troubleshoot their networking hardware like routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating complex network management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating appliances that require critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top information security vendors to deliver web-based control and comprehensive protection for your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by checking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT staff and your Progent engineering consultant so any potential problems can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an objective assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your essential network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, better compliance with data security requirements, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's ability to stop or recover quickly from a ransomware incident. Progent will work with you directly to collect information concerning your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective AV and backup system that aligns with your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Advantages of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline network software and office productivity applications used by most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an ever more complex collection of network technologies including PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's CISSP-certified security experts, CISM-authorized security professionals, CISA-certified security audit specialists and GIAC-qualified information assurance experts can provide a business-wide view of network security and can assist with complex security projects such as Security information and Event Management (SIEM) solutions to help enterprises comply with business guidelines and statutory mandates for IT data security and incident reporting.

The breadth and size of Progent's consulting staff offer a powerful set of advantages to companies wishing to maximize the productivity of their IT network within a realistic budget. These benefits include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco certified consultants average longer than ten years of real-world industry experience, at the forefront of network service, executing a wide variety of technical projects for an extensive array of customers. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting team. This means that you get not just world-class technical skills, but also a consultant with field-tested approaches for resolving real-world IT problems quickly. Find out more details about Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing model is to charge for phone support and in-person visits per minute. As a result, you are billed only for received services. Progent does not impose a higher rate for off-hours or urgent support, and Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no startup fee and asks no monthly commitment for support services provided during normal business hours. Many support organizations impose substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity does away with major bills for fast fixes. An additional benefit of by-the-minute pricing is that clients won't be tempted to permit incipient problems to fester until they grow into big ones. Learn additional information about Progent's value pricing for IT outsourcing.

  • Full Reporting of IT Support
    Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike some independent consultants or local service firms who offer minimal documentation or specifics of services done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service reports sent by each consultant to every customer. The discipline of documenting and archiving support records results in more efficient support and avoids a slew of typical misfortunes such as when a service customer is virtually held captive to a consultant who refuses to release vital service information. Learn additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to handle technical issues that are within their scope, Progent can focus on delivering hard-to-find services where Progent faces little competition. Small businesses who utilize independent consultants or who employ internal support personnel benefit when Progent transfers information about new technology and tested processes to make their networks more reliable, secure, and productive. Find out additional information concerning Progent's knowledge transfer services.

How to Contact Progent
If your Monterey, California company wants to get in touch with Progent about network outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.

Fast Online Network Support
For immediate online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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