Fast, Affordable Remote Network Assistance for Monterey, California Small Businesses
For over twenty years, Progent has specialized in delivering enterprise-class computer support services to clients who have small-business budgets. Progent has developed a unique support system that includes a streamlined, tightly connected virtual office infrastructure, sophisticated online repair technology, a large team of consultants accredited in a wide array of technical disciplines, a Help Desk service model that promotes responsiveness and ensures follow-through, a global group of on-line service experts, in-person support dispatching for the majority of most zip codes in the United States, and a corporate ethos committed to solving technical problems in the shortest time and at the least cost to clients.

For larger companies, Progent offers co-sourcing support to supplement the technical skills of your internal network service personnel. This can save money and help meet schedules for big projects such as software programming, disaster recover/business continuity preparedness, network security evaluations, merging datacenters, or software migrations.

Progent can also offer the services of certified consultants to assist your business to design and execute your cloud strategy.

Popular Areas of Expertise Serviced by Progent for Businesses in Monterey, California
Progent's nationwide team of certified support professionals offers assistance for virtually all facets of information systems deployed by companies of all sizes. Technologies supported by Progent in and around Monterey include:

Service Delivery Alternatives for Monterey, California Businesses
Progent offers a selection of alternatives for providing small businesses with cost-effective IT services for technical support, consulting, hosting services, and IT management outsourcing. Progent's model for delivering network support services is based on the Call Center operational structure familiar to big IT support organizations. Progent's Contact Center Service Model ensures rapid support, comprehensive service records, consistent follow-up, and strict cost monitoring for an array of IT service delivery alternatives that include online repairs, on-premises help, top-level consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides emergency and scheduled remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and worldwide. Progent's certified service professionals can assist clients to troubleshoot and fix hardware and software problems without the expense or delay of on-premises service calls. The background of Progent's IT consultants allows them to handle most IT issues rapidly. For complex problems, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent provides a convenient, web-based signup process for first-time customers to address urgent network problems and Progent charges per minute with zero sign-up charges or minimums, so you pay only for the support you get. Experts you can access online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISSP-certified security professionals. Learn more details about Progent's online network support services.

  • Onsite Service
    Progent provides onsite computer support for signed-up clients in major metropolitan areas in the United States. Progent's on-site support technicians can operate in conjunction with Progent's online support engineers to give small companies the optimal solution: on-premises support technicians when you need them as well as the remote help of Progent's worldwide team of network consultants, security professionals, and business application developers. The wait time for in-person service visits is typically under 24 hours. There is no sign-up or retainer charge for becoming a Progent customer for on-premises service. Learn more details concerning how and why to register for Progent's onsite computer support services.

  • Help Desk Call Center
    Progent's Contact Center Services are designed for all companies who require fast and reliable access to a professional Help Desk with effective phone support, remote repair tools, and enough technical depth for all needed escalation. Since small and midsize companies typically have tight IT budgets and can spare little management attention for dealing with network support tasks, Progent's Help Desk Call Center Services could be the most efficient option to ensure that small business information systems are always up and running. Read more details concerning Progent's Helpdesk services.

  • Consulting Expertise
    Progent offers small companies affordable access to world-class IT professionals who can deliver assistance with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network infrastructure, company-wide network protection engineering, fault tolerant it system design, virtual server strategies, plus configuration, customization and training for business applications including accounting, ERP, reporting, CRM, and office productivity packages. Progent can help with one-time projects including site relocations and massive system migrations, longer term initiatives such as management reporting software development and customization, relational database application programming and DBA support, and web development, on-going support including System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and system management, or emergency response like disaster recovery and malware cleanup.

  • Application Hosting
    Progent can host critical applications like Exchange and MS SQL to provide small businesses with greater levels of dependability, security, and recoverability than is possible using the type of in-house data center that is practical for most small businesses. Because Progent uses the same facilities that host the equipment of some of the world's biggest information technology organizations, Progent can save you the investment in creating and maintaining the infrastructure required for enterprise-class environmental control, power failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also see to it that patches and service packs remain updated, protection and efficiency is continually tracked, and systems and data files are consistently archived and available for full and prompt recovery. Find out more concerning Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting for all of a small or midsize company's servers in an environment that not only delivers the highest degree of dependability and scalability but that is also easy for customers to migrate to another support firm or to bring in-house if your business situation calls for it. Progent's Private Cloud hosting service is built around mature virtualization technologies that allow small businesses with multi-vendor networks to benefit significantly on the expense of hardware, infrastructure maintenance, and IT management while achieving enterprise-class dependability and an unparalleled level of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric applications in a single centrally managed service, can handle the mixed- OS and loosely standardized networks common with smaller companies, and retains control of the software in the customer's possession so that migrating to a new virtual system is fast, reliable, and inexpensive. This eliminates becoming a captive to a specific hosting service while still providing all the cost savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide advanced online consulting services to help organizations of any size integrate their information networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to design and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid network models that seamlessly combine physical IT assets along with cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight family of managed services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top data security companies to deliver centralized control and world-class security for all your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further layer of inspection for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, DLP, and encryption. The local gateway can also help Exchange Server to monitor and protect internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the entire threat lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical data, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, track, optimize and debug their networking appliances such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating appliances that need important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT management staff and your assigned Progent consultant so that any potential issues can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an objective assessment of the health of their network. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with data security requirements, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits IT infrastructure review.

Why Progent Offers the Right Alternative for Monterey, California Businesses
Progent's size, scope of information technology expertise, and familiarity with corporate IT consulting enable small businesses to sidestep the problems related to excessive reliance on small support firms or individual engineers.

Teaming with Progent enables your company to:

  • Avoid Excessive Dependence on Freelance Support Consultants
    For IT services, small companies often depend heavily on independent engineers. Though freelance support engineers have lower overhead than more substantial support firms and can typically bill nominally smaller rates, individuals are often spread too thin to respond quickly to critical network problems. If a freelance engineer is occupied with another customer, sick, on travelling, or in training, the absence of replacement staff may require your business to go without assistance during an emergency. As your company expands, network downtime or problems with line-of-business programs become more expensive. The money you believed you were saving on an independent consultant can be eaten up quickly because of lower output. Also, when independent engineers confront unfamiliar technologies, the lack of a big engineering group to count on for help requires them to train on the job while your business ends up with the costs for their ongoing training.

  • Gain Access to Expertise in Advanced IT Issues
    The majority of small support organizations or independent engineers focused on small company network consulting may excel at delivering routine solutions but lack the experience to work efficiently with complex network configurations that have mixed operating systems, multiple offices, VoIP systems, remote clients, interconnected accounting and operational applications, data-driven web sites, and custom business applications. Progent's experience with worldwide enterprises and Progent's extensive group of specialists can be valuable to your company because enterprise networks are by nature complicated, support issues demand in-depth understanding of in numerous technical disciplines, and achieving an acceptable degree of robustness, availability, and protection calls for enterprise-proven leading practices.

  • Create a Firm Foundation for Growth
    Small businesses often begin with an IT system implemented on a shoestring budget. Lacking a strong architecture, a sequence of ad hoc repairs commonly get tossed onto of a weak foundation. As a business grows, reliability and expandability issues can obstruct the productivity of the business. These environments need proper evaluation, intelligent business planning, and broad-based expertise to upgrade to a network environment that can provide the solid foundation to handle current business needs and support downstream growth.

  • Team with Solution Finders, Not Product Resellers
    Smaller companies need guidance and education to work through an increasingly complex array of technology options available for enabling business growth and enhancing productivity. Businesses do not need a network consultant or support organization that attempts to sell them products. Progent eliminates conflicted motives by not selling hardware and software. Progent offers services only. This allows Progent to align technical support with the genuine needs of customers. Mixing network consulting and product selling can result in a situation where the recommended solution is based on a preselected technology instead of being driven by the actual needs of a customer.

Contact Progent
In case your Monterey, California company wants to get in touch with Progent for IT outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.

Fast Remote Technical Support
For immediate remote support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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