Monterey, CA Online Support from Certified Network Troubleshooting Experts
Progent's network technical support services can provide your Monterey, CA business low cost and reliable access to Microsoft and Cisco certified IT experts. By providing IT support service when you require it, offering specialized expertise for critical applications, offering unique support such as 24x7 server monitoring, and billing only for services you use, Progent offers your Monterey, California business an affordable alternative for optimizing the profitability of small business information systems. If you have an onsite system, connect to cloud infrastructure, or have a hybrid cloud/on-premises solution, Progent is the intelligent way for businesses to build and support a robust and safe information network and to have fast availability of the skilled help ordinarily available only to corporations who can set up a sizeable in-house information technology organization.

For mid-size and large companies, Progent offers co-sourcing support to add to the technical skills of your in-house IT service personnel. Co-sourcing can reduce expenses and help meet schedules for major projects like application programming, disaster recovery planning and testing, network security evaluations, merging datacenters, or software migrations.

Progent can also provide the services of certified consultants to assist your company to plan and execute your cloud computing strategy.

Core Technical Areas Serviced by Progent for Business Networks in Monterey, California
Progent's team of industry certified consultants offers support for all facets of information systems found in companies of any size. Practice areas served by Progent in Monterey include:

Support Delivery Options Available for Monterey, California Companies
Progent offers a selection of options for providing small and midsize businesses with cost-effective IT services for troubleshooting, consulting, hosting, and network management outsourcing. Progent's paradigm for delivering IT support is built on the Call Center structure common to larger IT support organizations. Progent's Helpdesk Service Mechanism ensures fast response, thorough activity records, dependable follow-up, and tight expense monitoring across a range of IT service delivery options that include remote repairs, in-person help, high-end consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center offers urgent and routine remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and globally. Progent's certified service professionals can help clients to troubleshoot and fix hardware and software issues without the expense or time loss of in-person service calls. The background of Progent's network engineers allows them to handle most network issues rapidly. For the toughest issues, Progent's breadth of knowledge allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-based signup procedure for first-time clients to address urgent situations and Progent charges by the minute with no sign-up fees or time minimums, so you pay only for the assistance you receive. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and CISA-certified security professionals. Find out additional information concerning Progent's remote network support services.

  • Onsite Support
    Progent offers onsite technical support for registered clients in larger cities in the United States. Progent's onsite support technicians can operate in tandem with Progent's remote service engineers to give small and midsize companies the optimal solution: in-person support professionals when you require them as well as the remote help of Progent's worldwide team of network consultants, security specialists, and business application programmers. The response time for in-person service calls is typically less than 24 hours. There is no start-up or retainer charge for registering as a Progent customer for onsite service. Find out more details concerning how to register for Progent's onsite computer support services.

  • Help Desk Call Center
    Progent's Helpdesk Services are designed for all companies who need fast and dependable support from an online Help Desk with efficient telephone assistance, online repair capability, and enough technical depth for full problem escalation. Because smaller businesses typically are constrained by limited IT funds and can spare scant management bandwidth for dealing with network support, Progent's Helpdesk Outsourcing Services can be the most cost-effective way to ensure that business computer networks are always productive. Read more about Progent's Help Desk services.

  • Consulting Services
    Progent provides small and midsize businesses budget-friendly availability of enterprise-class IT professionals who can deliver help with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network design, network protection consulting, high availability network engineering, server virtualization solutions, plus integration, programming and training for small business applications such as accounting, ERP, management reporting, sales automation, and productivity suites. Progent can provide assistance with one-shot projects including office relocations and massive software migrations, extended initiatives such as business reporting application development and support, relational database application programming and administration support, and web design, continuing support including server monitoring and system administration, or emergency response such as disaster recovery and malware cleanup.

  • Application Hosting
    Progent offers hosting for vital business applications such as Exchange and Microsoft SQL Server in order to provide small and midsize companies with higher degrees of reliability, protection, and recoverability than is feasible using the class of in-house data center that is practical for most small and midsize businesses. Because Progent uses the same data centers that support the equipment of some of the planet's largest IT organizations, Progent can save you the cost of creating and maintaining the systems needed for world-class environmental control, power backup, and uninterruptible Internet connectivity. For hosted applications, Progent can also ensure that upgrades and service packs stay updated, protection and performance is constantly monitored, and systems are regularly archived and ready for complete and rapid recovery. Find out more about Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small organization's servers in a setting that not only delivers the highest degree of fault-tolerance and expandability but that is in addition convenient for clients to migrate to a different service firm or to move internally if your circumstance warrants it. Progent's Private Cloud hosting is founded on mature virtual server technologies that allow companies with mixed networks to save dramatically on the expense of capital equipment, system maintenance, and network administration while getting enterprise-class dependability and an unprecedented degree of vendor independence. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered service, can handle the mixed- platform and non- standardized networks common with small businesses, and retains control of the software in the client's hands so that moving to a different virtual host is quick, reliable, and inexpensive. This eliminates becoming a captive to a single hosting provider while still providing all the economies associated with SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent offers expert remote consulting to help organizations of any size connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid topologies that utilize on-premises IT assets as well as cloud services. To help you to incorporate cloud services with networks, Progent offers a variety of cloud integration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.

Special Benefits of Teaming with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core network software and productivity applications important to most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an ever more complex collection of network products such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless networking. Furthermore, Progent's CISSP-certified security consultants, CISM-authorized security engineers, CISA-qualified security audit consultants and GIAC-certified information assurance professionals offer a company-wide perspective on system protection and can assist with advanced security projects such as SIEM solutions to help companies meet industry guidelines and statutory mandates for IT data protection and incident reporting.

The breadth and depth of Progent's consulting team bring a unique array of benefits to clients trying to increase the productivity of their IT system within a reasonable budget. These advantages include:

  • Best Industry Service Methodology
    Progentís team of Microsoft and Cisco qualified consultants average longer than ten years of hands-on professional experience, at the front lines of IT support, performing a wide variety of technical tasks for a large array of customers. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting staff. This guarantees that you get not just world-class technical help, but also a support engineer with proven approaches for repairing actual IT problems rapidly. Read more details concerning Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing model is to charge for online support and in-person visits by the minute. Consequently, you are charged just for received services. Progent does not demand a higher rate for after-hours or urgent support, and Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no service activation fee and requires no monthly commitment for support services provided during normal working hours. Many support firms impose substantial minimum payments or bill in increments of a quarter hour or more. Progent's small pricing granularity does away with big bills for fast solutions. Another benefit of granular billing is that customers are not inclined to allow minor problems to fester until they become big problems. Find out additional information concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of IT Support
    Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all delivered services. Unlike many independent consultants or small service firms who provide minimal documentation or details of tasks done, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service reports given by each consultant to every client. The discipline of documenting and archiving support records results in more efficient support and eliminates a variety of typical misfortunes such as when a support client is effectively held hostage to a consultant who refuses to let go of vital service information. Read more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to resolve problems that are within their scope, Progent can focus on providing high-value skills where Progent faces little competition. Small businesses who work with independent service providers or who employ in-house support personnel gain when Progent passes on knowledge about new technology and proven methodologies to make their networks more robust, protected, and productive. Find out more concerning Progent's knowledge transfer services.

Contact Progent
If your Monterey, California company wants to contact Progent about network outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Immediate Online Technical Support
For immediate remote support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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