Monterey, CA Remote Support from Certified Network Service Consultants
Progent's network technical support services can deliver your Monterey, CA business low cost and reliable support from world-class consulting engineers. By providing network consulting help when you need it, offering advanced expertise for vital applications, offering unique support such as automated server monitoring, and charging only for support you receive, Progent gives your Monterey, California company an affordable solution for maximizing the profitability of small-scale office information systems. If you have an onsite datacenter, rely on cloud-based infrastructure, or have a hybrid cloud-and-local network, Progent is the intelligent way for businesses and local governments to build and support a reliable and secure IT system and to have fast access to the experienced help usually available only to businesses who are able to maintain a large in-house IT group.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management support to add to the skills of your in-house IT support staff. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives like software design and development, disaster recovery planning and testing, security evaluations, office consolidations, or technology migrations and upgrades.

Progent can in addition offer the services of accredited experts to help your company to plan and execute your cloud strategy.

Primary Products and Technologies Supported by Progent for Business Networks in Monterey, California
Progent's group of world-class experts offers help for all aspects of information systems used by companies of all sizes. Practice areas served by Progent in Monterey include:

Support Delivery Alternatives for Monterey, California Businesses
Progent offers a selection of options for providing small and midsize companies with affordable computer services for technical support, consulting, hosting services, and network management. Progent's model for delivering network support services is based on the Call Center structure common to larger IT groups. Progent's Help Desk Support Model promotes fast support, comprehensive activity records, dependable follow-through, and strict cost monitoring for an array of network support delivery modes that include online repairs, onsite support, top-level consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center offers emergency and routine remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's seasoned service professionals can help customers to troubleshoot and repair network problems without the expense or delay of in-person service visits. The background of Progent's IT consultants allows them to handle the majority of network problems quickly. For complex issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a streamlined, web-accessible registration process for first-time clients to accommodate emergency situations and Progent charges by the minute with no startup charges or time minimums, so you are invoiced only for the help you receive. Specialists you can access online include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and CISSP-certified security professionals. Find out additional information about Progent's remote computer support services.

  • Onsite Service
    Progent provides on-site computer support for signed-up clients in major metropolitan areas in the U.S. Progent's on-site service technicians can work in tandem with Progent's remote support engineers to give small companies the optimal solution: on-premises service professionals when you require them plus the remote help of Progent's seasoned team of network engineers, security professionals, and business software programmers. The wait time for in-person service visits is typically under 24 hours. There is no sign-up or retainer charge for becoming a Progent client for onsite support. Find out more about why to register for Progent's in-person computer service.

  • Help Desk Call Center
    Progent's Help Desk Outsourcing Services are designed for all companies who require fast and reliable access to an online Contact Center with effective phone support, online repair tools, and sufficient technical depth for full problem escalation. Since small and midsize companies usually have tight IT budgets and can provide little executive bandwidth for dealing with network support, Progent's Help Desk Services can be the most cost-effective option to ensure that small business information systems stay productive. Read more details concerning Progent's Helpdesk outsourcing services.

  • Consulting Services
    Progent provides small and midsize businesses affordable availability of world-class consultants who can provide assistance with critical products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network infrastructure, company-wide network protection engineering, fault tolerant it system design, virtualization solutions, plus integration, customization and training for small business applications such as accounting, ERP, business analytics, sales automation, and office productivity packages. Progent can help with one-shot projects such as office relocations and major system migrations, extended initiatives such as business reporting software development and customization, relational database software development and administration support, and web design, on-going services including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and network management, or urgent services like data restoration and virus cleanup.

  • Application Server Hosting
    Progent can host key applications such as Exchange Server and MS SQL in order to provide small and midsize businesses with higher levels of reliability, security, and performance than is feasible with the type of in-house data center that is realistically affordable for the majority of small and midsize companies. Since Progent utilizes the same data centers that host the gear of many of the world's biggest IT companies, Progent can save you the cost of building and managing the infrastructure needed for world-class environmental control, electrical backup, and redundant Internet connectivity. For hosted applications, Progent can also make sure that upgrades and service packs remain updated, protection and efficiency is continually tracked, and systems and data files are consistently backed up and available for full and rapid restoration. Find out more about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small organization's servers in an environment that not only provides the highest degree of availability and extensibility but that is in addition simple for customers to migrate to a different service provider or to bring in-house if your circumstance calls for it. Progent's Private Cloud hosting service is founded on proven virtual server technologies that allow companies with multi-vendor networks to benefit significantly on the expense of hardware, system support, and IT administration while getting world-class dependability and an unparalleled degree of vendor flexibility. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in a single centrally administered package, can handle the multi- platform and non- standardized environments typical of smaller companies, and retains ownership of the software in the customer's possession so that migrating to a different virtualized system is quick, safe, and inexpensive. This avoids ending up a captive to a single hosting service while still providing all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers expert online consulting services to help companies of all sizes connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-centric solutions or in hybrid network models that seamlessly combine local resources along with public cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure design and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of background providing high-level consulting support remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.

Special Advantages of Working with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is an acknowledged expert at the core network software and office productivity applications important to most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an ever more sophisticated array of network technologies including PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless networking. Furthermore, Progent's CISSP-certified security experts, CISM-authorized security professionals, CISA-certified security audit consultants and GIAC-authorized information assurance professionals offer a company-wide view of network security and can assist with advanced security programs like SIEM solutions to help companies meet business standards and government regulations for network data security and incident reporting.

The scope and size of Progent's engineering staff bring a powerful array of advantages to companies wishing to maximize the productivity of their IT system within a realistic budget. These advantages include:

  • Best Methodology
    Progentís team of Microsoft and Cisco qualified consultants average more than a decade of hands-on professional background, in the trenches of network support, executing a broad range of IT tasks for an extensive array of clients. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its consulting staff. This guarantees that you get not just world-class technical capability, but also a consultant with field-tested methods for fixing real-world IT problems efficiently. Find out additional information about Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing policy is to bill for remote support and on-site visits per minute. As a result, you are charged exclusively for received support. Progent does not demand a more expensive rate for after-hours or urgent service, and Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no registration charge and requires no retainer for services delivered during regular business hours. Many support organizations impose large minimum payments or charge in increments of fifteen minutes or more. Progent's one-minute billing granularity does away with major invoices for quick solutions. Another advantage of by-the-minute billing is that customers are less inclined to permit simple problems to fester until they become major ones. Learn additional information about Progent's value pricing for IT outsourcing.

  • Complete Reporting of Network Services
    Progent has developed a comprehensive service reporting system that stores and formats complete documentation for all delivered services. Unlike many freelance consultants or small service firms who provide minimal documentation or details of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support documentation sent by every staff member to every customer. The practice of detailing and organizing service activity allows more efficient service and eliminates a slew of common misfortunes such as when a service customer is effectively held captive to a consultant who wonít let go of the keys to the kingdom. Find out additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's support experts to clients. By educating customers to handle technical issues that are within their comfort zone, Progent can concentrate on offering high-value services where Progent has little competition. Small companies who utilize independent service providers or who employ in-house IT staffs gain when Progent transfers information about critical technology and proven methodologies to make their IT environments more robust, secure, and productive. Find out more details about Progent's knowledge transfer services.

How to Contact Progent
In case your Monterey, California business needs to get in touch with Progent about network outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Remote Network Assistance
For immediate online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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