Immediate, Affordable Online Computer Network Help for Monterey, California Small Companies
For over two decades, Progent has specialized in delivering world-quality computer support services to customers who have small-business budgets. Progent has built a unique support system that includes a streamlined, seamless virtual office network, sophisticated remote troubleshooting tools, a substantial team of consultants certified in a broad range of IT disciplines, a Help Desk service structure that maximizes responsiveness and guarantees follow-up, a worldwide group of remote service professionals, on-site service options for the majority of most zip codes in the U.S., and a corporate culture committed to solving technical issues in the shortest time and at the least cost to clients.

For medium-size and enterprise companies, Progent can provide co-sourcing services to supplement the subject matter expertise of your internal IT support personnel. This can save money and help meet schedules for big projects such as application development, business continuity planning, security audits, merging datacenters, or software migrations.

Progent can in addition provide the services of certified consultants to help your company to plan and implement your cloud strategy.

Primary Areas of Expertise Supported by Progent's Consultants for Business Networks in Monterey, California
Progent's nationwide team of certified consultants offers support for virtually all facets of information technology used by organizations of any size. Areas served by Progent in and around Monterey include:

Support Delivery Options Available for Monterey, California Companies
Progent offers a variety of options for providing small and midsize companies with affordable IT services for troubleshooting, consulting, hosting services, and IT management. Progent's model for delivering network support services is built on the Help Desk Call Center operational structure familiar to larger IT support organizations. Progent's Help Desk Call Center Service Mechanism promotes fast response, comprehensive service documentation, dependable follow-through, and strict expense monitoring for a range of network service delivery modes that include remote troubleshooting, onsite support, top-level consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center provides urgent and routine online support for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's seasoned service experts can help customers to analyze and fix network problems without the expense or delay of in-person support visits. The experience of Progent's IT consultants makes it possible to resolve most network issues quickly. For complex issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent provides a streamlined, web-based signup procedure for first-time customers to address emergency network problems and Progent charges by the minute with no sign-up charges or time minimums, so you pay only for the support you get. Specialists available online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and GIAC-certified security engineers. Find out more information concerning Progent's online computer troubleshooting services.

  • On-site Support
    Progent offers on-site technical support for registered customers in major metropolitan areas in the United States. Progent's on-site support personnel can operate in conjunction with Progent's remote service engineers to deliver small companies the optimal solution: onsite service technicians when you require them plus the on-line help of Progent's worldwide staff of network consultants, security specialists, and business application programmers. The wait time for in-person support calls is typically under one business day. There is no sign-up or retainer charge for registering as a Progent client for on-premises support. Find out more concerning how to sign up for Progent's onsite computer service.

  • Help Desk Call Center
    Progent's Help Desk Outsourcing Services are intended for small and midsize companies who need prompt and dependable access to a professional Help Desk Call Center with efficient phone assistance, remote troubleshooting capability, and enough technical strength for all needed escalation. Because smaller companies usually have tight information technology budgets and can spare little management attention for dealing with network support tasks, Progent's Contact Center Outsourcing Services can be the most cost-effective option to ensure that small business information systems are always productive. Learn more about Progent's Contact Center outsourcing services.

  • IT Consulting Expertise
    Progent offers small companies budget-friendly availability of world-class consultants who can deliver assistance with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network architecture, company-wide network security consulting, fault tolerant it system design, virtual server solutions, plus integration, programming and training for small business programs including accounting, ERP, management reporting, sales automation, and office productivity suites. Progent can provide assistance with one-shot projects such as office relocations and massive system migrations, longer term initiatives like management analytics application programming and customization, relational database software development and administration services, and web development, continuing support including Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network health monitoring and system administration, or urgent response such as disaster recovery and virus removal.

  • Application Hosting
    Progent can host vital applications such as Exchange Server and SQL Server to provide small and midsize companies with greater degrees of dependability, protection, and recoverability than is feasible with the type of internal data center that is practical for most small businesses. Because Progent utilizes the same facilities that support the equipment of some of the planet's largest information technology companies, Progent can eliminate the investment in building and maintaining the systems required for enterprise-class environmental control, electrical backup, and uninterruptible Internet access. For managed application servers, Progent can also ensure that patches and revisions stay updated, protection and efficiency is constantly tracked, and systems and data files are regularly backed up and available for complete and rapid restoration. Learn more about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting for all of a small or midsize organization's servers in an environment that not only provides the top degree of dependability and scalability but that is in addition convenient for customers to transfer to another support provider or to bring in-house if your circumstance warrants it. Progent's Private Cloud hosting service is based on mature virtualization technologies that permit small businesses with multi-vendor networks to benefit dramatically on the expense of capital equipment, infrastructure support, and IT management while getting enterprise-class dependability and an unprecedented level of vendor options. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally administered service, can handle the multi- OS and loosely standardized environments common with small companies, and retains ownership of the licenses in the client's hands so that migrating to a different virtual host is fast, safe, and inexpensive. This avoids ending up a captive to a single hosting provider while still offering all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide expert online support services to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid environments that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid architectures that combine physical IT assets along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure design and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience providing advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
Progent's value-priced ProSight series of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading data security companies to deliver web-based management and comprehensive protection for your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a deeper level of analysis for inbound email. For outbound email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior analysis technology to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by legacy signature-based anti-virus tools. ProSight ASM protects local and cloud resources and offers a single platform to manage the complete malware attack progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup processes and enables fast recovery of critical files, applications and virtual machines that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, monitor, optimize and debug their connectivity hardware such as switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating tedious management activities, ProSight WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding devices that need critical software patches, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system running at peak levels by tracking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT staff and your Progent engineering consultant so that all potential problems can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information about your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save up to 50% of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size organizations to get an objective assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management. Advantages can include simpler management, improved compliance with information security regulations, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your company's ability to stop or recover quickly from a ransomware incident. Progent will consult with you personally to collect information about your current AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient AV and backup system that aligns with your business needs. For details, see The ProSight Ransomware Preparedness Report Service.

Special Benefits of Teaming with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and office productivity applications used by most small and medium-size businesses. As a Cisco-qualified partner, Progent also offers expertise for an ever more sophisticated array of network products such as PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless access. Furthermore, Progent's CISSP-qualified security experts, CISM-qualified security engineers, CISA-qualified security audit specialists and GIAC-authorized information assurance experts offer a business-wide perspective on network protection and can assist with complex security projects like SIEM solutions to help enterprises comply with industry standards and statutory mandates for IT information protection and incident reporting.

The breadth and size of Progent's consulting staff bring a unique set of benefits to organizations trying to increase the productivity of their IT network within an affordable budget. These benefits include:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average longer than ten years of real-world professional background, at the front lines of IT service, performing a wide variety of technical projects for an extensive mix of businesses. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting team. This guarantees that you get not only expert IT capability, but also a support engineer with proven approaches for solving real-world network problems efficiently. Read more about Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing model is to charge for online support and on-premises help per minute. As a result, you are charged only for delivered support. Progent does not impose a higher rate for off-hours or emergency service, and Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent applies no service activation fee and requires no monthly commitment for support services delivered during regular business hours. Many support firms impose substantial minimum fees or bill in increments of a quarter hour or longer. Progent's one-minute billing granularity does away with king-size invoices for fast solutions. Another advantage of granular billing is that clients will not be tempted to allow less critical problems to fester until they grow into major ones. Find out additional information about Progent's value pricing for IT outsourcing.

  • Full Documentation of Delivered Services
    Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all delivered services. Unlike many freelance consultants or small support firms who provide scant documentation or specifics of services performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support reports given by every staff member to every client. The discipline of detailing and archiving support records results in more efficient service and avoids a slew of common problems such as when a support customer is virtually held captive to a consultant who wonít let go of vital service information. Read additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's consultants to customers. By teaching customers to deal with problems that are within their comfort zone, Progent can concentrate on offering high-value skills where Progent faces little competition. Small businesses who utilize independent consultants or who maintain internal support staffs gain when Progent transfers knowledge about new technology and tested methodologies to make their networks more reliable, secure, and productive. Read additional information concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Monterey, California company needs to contact Progent for IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Fast Remote Network Help
For immediate online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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