Monterey, CA Online Help from World-class Computer Network Troubleshooting Professionals
Progent's network troubleshooting services can provide your Monterey, CA business low cost and reliable support from enterprise-class computer professionals. By providing IT support help when you need it, offering advanced knowledge for critical technologies, offering unique services such as automated server monitoring, and invoicing only for services you receive, Progent offers your Monterey, California company an affordable solution for maximizing the profitability of small office networks. If you maintain a local system, rely on cloud infrastructure, or manage a hybrid cloud-and-local solution, Progent is the smart way for businesses and local governments to build and manage a robust and safe information system and to benefit from quick availability of the seasoned consulting typically available only to corporations who can support a large internal information technology group.

For larger companies, Progent offers co-sourcing services to supplement the skills of your in-house IT support group. Co-sourcing can reduce expenses and minimize technical risks for big projects such as software programming, disaster recover/business continuity planning and testing, network security evaluations, office consolidations, or software migrations and upgrades.

Progent can also provide access to certified experts to help your company to design and execute your cloud computing strategy.

Key Areas of Expertise Supported by Progent's Consultants for Businesses in Monterey, California
Progent's nationwide group of world-class support professionals provides support for virtually all facets of information systems found in businesses of all sizes. Technologies supported by Progent in Monterey include:

Support Delivery Alternatives for Monterey, California Businesses
Progent has a variety of alternatives for providing small and midsize companies and local governments with cost-effective IT services for technical support, consulting, hosting services, and network management outsourcing. Progent's paradigm for providing IT support is based on the Help Desk Call Center structure common to big IT organizations. Progent's Contact Center Service Model ensures rapid support, thorough activity documentation, reliable follow-up, and tight expense monitoring for a range of network support delivery modes that include remote repairs, onsite support, high-end consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center offers urgent and routine online service for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's seasoned support experts can help clients to analyze and repair network issues without the expense or delay of in-person service visits. The background of Progent's network engineers makes it possible to resolve most IT issues quickly. For the most complex problems, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-based signup process for first-time customers to address urgent network problems and Progent charges per minute with no sign-up charges or time minimums, so you are invoiced only for the support you receive. Specialists you can access online include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISA-certified security engineers. Find out more details about Progent's online computer troubleshooting services.

  • On-site Service
    Progent provides onsite technical support for signed-up customers in major metropolitan areas in the U.S. Progent's onsite service personnel can work in tandem with Progent's remote service experts to give small companies the best of both worlds: in-person support technicians when you need them plus the remote help of Progent's seasoned team of IT engineers, security professionals, and business application programmers. The wait time for on-site service calls is typically under one business day. Progent requires no start-up or retainer charge for becoming a Progent client for onsite service. Learn more details concerning how and why to sign up for Progent's in-person computer service.

  • Phone Support
    Progent's Helpdesk Outsourcing Services are intended for all businesses and local governments who need prompt and reliable support from a professional Help Desk Call Center with effective phone support, online repair capability, and sufficient technical strength for all needed problem escalation. Because smaller companies typically are constrained by limited IT budgets and can spare scant executive bandwidth for handling network support, Progent's Help Desk Outsourcing Services can be the most cost-effective option to ensure that business information systems stay up and running. Learn more concerning Progent's Help Desk outsourcing services.

  • Consulting Expertise
    Progent offers small businesses affordable availability of enterprise-class IT professionals who can provide assistance with vital products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application support, Cisco network infrastructure, company-wide network security engineering, non-stop it system design, virtualization solutions, plus integration, customization and training for small business applications including accounting, operations, business analytics, sales automation, and office productivity suites. Progent can provide assistance with one-shot projects such as site moves and major system migrations, extended projects such as business analytics application programming and customization, database software programming and DBA services, and web design, on-going services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and network administration, or emergency services like data restoration and virus cleanup.

  • Application Hosting
    Progent can host vital business applications such as Exchange Server and Microsoft SQL Server to provide small companies with greater levels of reliability, security, and performance than is possible using the class of in-house data center that is achievable for the majority of small and midsize organizations. Because Progent uses the same data centers that host the gear of some of the world's biggest information technology organizations, Progent can save you the cost of building and maintaining the infrastructure required for world-class environmental control, electrical failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also see to it that patches and service packs stay current, security and efficiency is continually monitored, and systems and data files are regularly archived and available for full and rapid restoration. Learn more concerning Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting services for all of a small organization's servers in an environment that not only delivers the top degree of dependability and scalability but that is also easy for customers to migrate to another support firm or to move in-house whenever your situation warrants it. Progent's Private Cloud hosting is based on proven virtualization technologies that permit businesses with multi-vendor networks to benefit dramatically on the expense of hardware, system maintenance, and IT administration while getting enterprise-class reliability and an unprecedented degree of vendor alternatives. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally managed solution, can handle the multi- platform and loosely standardized environments typical of small companies, and keeps ownership of the software licenses in the client's hands so that migrating to a different virtual system is fast, safe, and inexpensive. This avoids becoming a captive to a specific hosting service while still offering all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers expert online consulting support to help organizations of any size integrate their networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid network models that utilize local resources along with cloud services. To help you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange, Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience providing advanced consulting services online, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Management
Progent's low-cost ProSight portfolio of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and offers a single platform to automate the entire threat progression including filtering, identification, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection services offer affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alarms, endpoint control, and web filtering via cutting-edge technologies incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you demonstrate compliance with legal and industry information protection standards. Progent will assist you specify and implement policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require immediate attention. Progent can also assist your company to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical files, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map, track, optimize and troubleshoot their connectivity hardware like switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept current, captures and displays the configuration of almost all devices on your network, monitors performance, and generates notices when problems are discovered. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding devices that require critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top data security vendors to provide centralized control and world-class protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the onsite gateway offers AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network running efficiently by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your designated IT staff and your Progent engineering consultant so all potential problems can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard information related to your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time thrown away trying to find critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an objective assessment of the health of their information system. Powered by a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include easier network management, better compliance with government and industry security requirements, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent backup/recovery expert. The interview is intended to evaluate your company's ability either to stop or recover rapidly from a ransomware incident. Progent will work with you personally to collect information about your current security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery environment that meets your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the fundamental system software and office productivity applications important to most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly complex collection of infrastructure products such as PIX and ASA firewalls, switches, routers, VoIP options, and wireless networking. In addition, Progent's CISSP-certified security experts, CISM-certified security engineers, CISA-authorized security audit consultants and GIAC-authorized information assurance professionals offer a company-wide view of system protection and can help with advanced security projects such as Security information and Event Management (SIEM) solutions to help companies meet industry standards and statutory mandates for network data security and reporting.

The scope and size of Progent's consulting staff bring a unique array of benefits to companies wishing to increase the business value of their information system within a reasonable budget. These benefits include:

  • Best Industry Methodology
    Progentís team of Microsoft and Cisco qualified experts average more than ten years of hands-on professional background, in the trenches of network support, executing a wide variety of technical tasks for an extensive array of customers. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its consulting personnel. This means that you get not just world-class technical help, but also a consultant with proven approaches for resolving real-world network problems quickly. Learn more details about Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing model is to bill for phone support and on-site visits by the minute. As a result, you are invoiced only for received support. Progent does not impose a higher rate for after-hours or urgent support, and Progent does not charge for travel except for emergency support where on-site work is less than four hours. Also, Progent imposes no registration fee and requires no monthly commitment for services provided during normal working hours. Many service firms demand substantial minimum fees or bill in increments of a quarter hour or more. Progent's small pricing granularity eliminates big invoices for quick fixes. Another advantage of by-the-minute invoicing is that customers won't be tempted to allow simple problems to fester until they grow into big problems. Learn additional information about Progent's value pricing for IT outsourcing.

  • Full Documentation of Delivered Support
    Progent has developed a comprehensive support reporting system that records and organizes complete documentation for all delivered support activities. Unlike some independent consultants or local service organizations who provide scant documentation or details of services performed, each service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the service documentation sent by every consultant to each client. The discipline of detailing and archiving support records results in more efficient service and avoids a variety of typical problems such as when a service client is effectively held captive to a consultant who wonít let go of vital service information. Find out more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's support experts to customers. By teaching customers to handle technical issues that are within their comfort zone, Progent is able to focus on offering high-value skills where Progent has few competitors. Small companies who work with independent consultants or who maintain internal IT personnel gain when Progent transfers information about critical technology and proven processes to make their IT environments more robust, protected, and efficient. Learn more details concerning Progent's knowledge transfer services.

Contact Progent
In case your Monterey, California business wants to get in touch with Progent for network outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Fast Online Network Support
For immediate remote help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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