Affordable Computer Support from Microsoft Certified Consultants for Companies in Monterey, CA
By delivering world-class know-how whenever you need it, providing in-depth knowledge for key applications, providing high-value services like virtual server hosting, billing only for help you receive, and charging no setup or retainer fees for standard services, Progent enables you to increase the business value of your It network and cut service costs. Progent appreciates that network security, reliability, and performance are just as important to small businesses as to large enterprises but that small organizations lack the leverage to invest aggressively in computer technology and internal support groups. Progent's fundamental competitive advantage is that no IT consulting firm can equal Progent's ability to provide the network support expertise your business needs when you need it and at a cost you can justify.

For mid-size and large companies, Progent can provide co-sourcing services to reinforce the skills of your in-house IT support team. This can cut costs and minimize technical risks for big projects like software programming, disaster recover/business continuity preparedness, security evaluations, office consolidations, or technology migrations.

Progent can also provide access to certified consultants to help your business to design and execute a sensible cloud computing strategy.

Primary Products and Technologies Serviced by Progent for Companies in Monterey, California
Progent's nationwide team of world-class support professionals provides help for all aspects of information systems deployed by companies of all sizes. Areas supported by Progent in Monterey include:

Service Delivery Alternatives Available for Monterey, California Businesses
Progent has a variety of options for providing small companies with cost-effective IT services for troubleshooting, consulting, hosting services, and network administration. Progent's model for delivering computer support services is based on the Help Desk operational structure familiar to big IT organizations. Progent's Help Desk Support Model ensures rapid response, thorough service documentation, dependable follow-up, and strict expense control across an array of network support delivery modes that include online repairs, in-person help, top-level consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center offers emergency and routine remote service for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's seasoned service experts can assist clients to troubleshoot and repair network issues without the cost or delay of in-person support visits. The experience of Progent's network consultants allows them to resolve most network problems rapidly. For the most complex issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-based registration procedure for first-time clients to address emergency network problems and Progent charges per minute with no startup charges or time minimums, so you are invoiced only for the support you receive. Experts available remotely include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and GIAC-certified security professionals. Learn more information concerning Progent's online network support expertise.

  • On-site Support
    Progent provides onsite computer assistance for registered clients in larger cities in the United States. Progent's onsite service personnel can work in conjunction with Progent's online service experts to deliver small and midsize businesses the best of both worlds: hands-on service professionals when you need them plus the remote help of Progent's seasoned team of IT engineers, security specialists, and business application programmers. The response time for on-site support visits is usually less than 24 hours. Progent requires no start-up or retainer fee for registering as a Progent client for on-premises support. Learn more details about how to register for Progent's in-person network support.

  • Help Desk
    Progent's Contact Center Services are designed for small and midsize businesses who need fast and reliable access to an online Helpdesk with efficient phone assistance, remote troubleshooting capability, and sufficient technical depth for all needed problem escalation. Since small and midsize companies usually are constrained by limited information technology budgets and can spare scant executive attention for dealing with network support tasks, Progent's Contact Center Outsourcing Services can be the most efficient way to ensure that small business information networks are always up and running. Learn more details concerning Progent's Help Desk Call Center services.

  • Consulting Services
    Progent provides small and midsize companies budget-friendly availability of world-class consultants who can deliver assistance with vital technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network design, network protection consulting, fault tolerant network design, virtual server strategies, plus configuration, programming and support for business software including accounting, ERP, reporting, CRM, and office productivity software. Progent can provide assistance with short-term projects including office relocations and major system upgrades, extended initiatives like business information application development and customization, relational database application development and DBA support, and web design, on-going support such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and system administration, or emergency services such as disaster recovery and virus removal.

  • Application Hosting
    Progent offers hosting for mission-critical business applications like Exchange and MS SQL in order to provide small and midsize companies with greater levels of dependability, security, and recoverability than is feasible with the class of on-site data center that is practical for most small organizations. Since Progent uses the same facilities that support the equipment of many of the planet's largest IT organizations, Progent can save you the investment in building and managing the infrastructure needed for world-class cooling, electrical backup, and redundant Internet access. For managed application servers, Progent can also ensure that upgrades and service packs remain current, security and performance is continually monitored, and systems are regularly archived and ready for complete and rapid recovery. Find out additional information concerning Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting services for the entirety of a small organization's servers in a setting that not only provides the top level of fault-tolerance and expandability but that is in addition easy for customers to transfer to another service firm or to move internally whenever your circumstance warrants it. Progent's Private Cloud hosting is structured around tested virtualization techniques that allow companies with mixed environments to save dramatically on the expense of hardware, system support, and network management while achieving world-class reliability and an unparalleled level of vendor independence. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally managed solution, can handle the mixed- platform and non- standardized networks common with small companies, and keeps ownership of the software in the customer's possession so that moving to a different virtualized system is fast, reliable, and inexpensive. This avoids ending up a prisoner of a specific hosting provider while still providing all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide expert online support services to help businesses of any size integrate their networks with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that combine physical resources along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud migration services such as Office 365 integration with on-premises installations of Exchange, Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing advanced consulting services online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Remote Network Management
Progent's low-cost ProSight line of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning tools to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily escape traditional signature-matching anti-virus tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to address the complete threat progression including blocking, detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that addresses your organization's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent action. Progent can also help you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates your backup processes and enables fast recovery of critical files, apps and VMs that have become lost or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your business-critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, enhance and debug their networking hardware such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when problems are detected. By automating tedious management processes, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding appliances that require critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the technology of leading data security companies to deliver centralized control and world-class security for your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a deeper layer of analysis for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT staff and your assigned Progent consultant so that any looming problems can be addressed before they have a chance to impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved immediately to a different hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By updating and managing your IT documentation, you can eliminate up to half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a centralized repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to get an unbiased evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with information security standards, more efficient utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. Read more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's ability either to stop or recover rapidly after a ransomware incident. Progent will work with you personally to gather information concerning your existing AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to deploy an efficient AV and backup/recovery system that aligns with your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Alternative for Monterey, California Small Businesses
Progent's staff size, depth of technical expertise, and experience with corporate network consulting allow small businesses to avoid the pitfalls related to excessive reliance on small service firms or freelance consultants.

Working with Progent's Experts enables your small business to:

  • Avoid Excessive Dependence on Freelance Consultants
    For network services, smaller companies sometimes depend excessively on individual engineers. Although individual service providers have lower overhead than more substantial support organizations and can afford to bill nominally smaller rates, individuals are frequently spread too thin to respond rapidly to critical network problems. If a freelance engineer is occupied with different customer, sick, on travelling, or in class, the absence of backup personnel may require your company to go without help in case of an emergency. As your small business grows, system unavailability or difficulties with line-of-business programs become more expensive. The money you thought you were conserving on a freelancer can disappear quickly because of lower productivity. Also, when independent engineers encounter new technologies, the lack of a large consulting team to rely on for assistance forces them to learn on the job while your company ends up with the bill for their continuing training.

  • Have Access to Expertise in Complex Network Solutions
    Many smaller support firms or freelance engineers who concentrate on small business network consulting may excel at delivering connect-the-dots solutions but don't have the seasoning to deal efficiently with complicated network environments with mixed operating systems, numerous sites, Voice over IP systems, remote clients, integrated financial and analytical applications, eCommerce, and custom line-of-business applications. Progent's background with global enterprises and Progent's extensive staff of experts can be valuable to your small business because enterprise networks are characteristically complex, integration issues require in-depth knowledge in numerous technical areas, and achieving an acceptable degree of stability, reliability, and security requires industry-tested leading practices.

  • Build a Solid Basis for Growth
    Small companies often start with an IT system cobbled together on a tight budget. Lacking a strong architecture, a sequence of improvised fixes often get piled on top of a marginal structure. As a company evolves, reliability and expandability issues can hinder the productivity of the business. These networks need thorough assessment, intelligent strategic analysis, and broad-based expertise to upgrade to an IT environment that can act as the solid foundation to meet current business needs and support downstream expansion.

  • Team with Solution Finders, Not Product Resellers
    Smaller businesses require direction and education to navigate through an increasingly complicated array of IT options offered for enabling business growth and improving efficiency. Businesses do not need a network consultant or support firm that tries to sell them a product. Progent eliminates conflicted motives by not reselling hardware and software. Progent offers services exclusively. This allows Progent to match consulting support services with the genuine needs of customers. Mixing network support and product selling can result in a situation where the proposed solution is built around a preselected vendor rather than being based on the actual needs of a client.

Get in Touch with Progent
If your Monterey, California company wants to contact Progent about network outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Network Help
For immediate online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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