Expert Online Troubleshooting for Monterey, California Networks from Microsoft Certified Consultants
Small companies have typically been ignored by major IT support organizations. Many small businesses allow themselves to become dangerously dependent on freelance engineers or small consulting firms who don't have the size or comprehensive skill sets to react quickly or effectively to technical crises. Other small businesses resort to giant service providers staffed with technicians able to provide standardized solutions to common problems but who are missing the background and technical scope to deal with the variety of configurations and lack of standards that characterizes small business information systems.

Progent's time-tested methodology for providing affordable and effective network support to small businesses has made Progent one of the top Microsoft Gold IT consulting firms in the United States. Progent has provided remote support to small businesses in every state in the country and offers onsite support in most zip codes.

For mid-size and large businesses, Progent can provide co-sourcing services to supplement the subject matter expertise of your internal network service team. Co-sourcing can save money and help meet schedules for major IT initiatives like application design and development, business continuity preparedness, network security evaluations, merging datacenters, or software migrations.

Progent can in addition offer access to certified consultants to help your business to design and implement your cloud strategy.

Core Technical Areas Serviced by Progent for Monterey, California Business Networks
A Microsoft Certified Gold Partner consulting firm with a large group of Cisco qualified CCIE networking consultants and Apple accredited engineers, Progent provides emergency troubleshooting and affordable remote consulting to Monterey, CA small businesses for a broad array of computer technologies such as:

Service Delivery Alternatives Available for Monterey, California Companies
Progent has a variety of alternatives for providing small businesses and local governments with cost-effective IT services for technical support, consulting, hosting services, and network management. Progent's model for delivering IT support services is based on the Help Desk Call Center operational structure familiar to big IT organizations. Progent's Contact Center Service Mechanism promotes fast support, comprehensive service records, dependable follow-up, and strict expense monitoring for an array of IT support delivery options that include online repairs, in-person help, top-level consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers emergency and scheduled remote service for Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's certified support professionals can assist customers to analyze and repair network problems without the expense or delay of travel for onsite service visits. The experience of Progent's IT engineers makes it possible to handle the majority of IT issues rapidly. For the most complex problems, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-accessible registration procedure for first-time customers to accommodate emergency situations and Progent charges per minute with zero sign-up fees or minimums, so you are invoiced only for the support you receive. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISM-certified security professionals. Find out additional information about Progent's remote network troubleshooting expertise.

  • On-site Support
    Progent offers onsite computer support for registered clients in major metropolitan areas in the United States. Progent's on-site support technicians can operate in conjunction with Progent's remote support engineers to give small and midsize companies the optimal solution: on-premises service technicians when you need them as well as the remote help of Progent's seasoned team of IT engineers, security professionals, and business software developers. The wait time for in-person service visits is typically less than one business day. Progent requires no sign-up or retainer charge for becoming a Progent client for on-premises support. Learn more about how and why to register for Progent's onsite computer service.

  • Help Desk
    Progent's Helpdesk Outsourcing Services are intended for small and midsize companies who need prompt and reliable support from a professional Helpdesk with efficient telephone support, online troubleshooting capability, and sufficient technical depth for full escalation. Since small and midsize businesses usually are constrained by tight IT budgets and can provide scant executive bandwidth for handling network support, Progent's Contact Center Services could be the most cost-effective option to make sure that small business information networks are always up and running. Read more about Progent's Help Desk Call Center services.

  • Consulting Expertise
    Progent offers small and midsize companies budget-friendly access to enterprise-class IT professionals who can provide help with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network infrastructure, network protection consulting, fault tolerant it system engineering, server virtualization solutions, plus configuration, customization and support for business programs such as financials, operations, reporting, sales automation, and office productivity software. Progent can provide assistance with short-term projects including office moves and massive software migrations, longer term initiatives like management information application programming and customization, relational database application programming and DBA support, and web development, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network health monitoring and network management, or emergency response like disaster recovery and virus removal.

  • Application Server Hosting
    Progent can host vital business applications such as Microsoft Exchange Server and Microsoft SQL Server in order to provide small businesses with greater levels of dependability, protection, and recoverability than is possible using the type of on-site data center that is achievable for most small and midsize companies. Because Progent utilizes the same data centers that host the gear of many of the world's biggest information technology companies, Progent can eliminate the expense of building and maintaining the systems needed for world-class environmental control, power failover, and redundant Internet connectivity. For hosted applications, Progent can also see to it that patches and revisions stay updated, security and performance is constantly monitored, and systems are regularly backed up and ready for complete and prompt restoration. Learn additional information concerning Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting services for all of a small organization's production servers in an environment that not only delivers the highest level of availability and expandability but that is also convenient for customers to migrate to another service provider or to move in-house whenever your situation calls for it. Progent's Private Cloud hosting service is based on tested virtual server techniques that permit small businesses with multi-vendor networks to save significantly on the costs of hardware, system support, and IT management while getting world-class dependability and an unprecedented level of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally administered service, can handle the mixed- platform and non- standardized environments common with smaller businesses, and retains ownership of the software licenses in the customer's hands so that moving to a new virtual system is quick, safe, and affordable. This eliminates becoming a captive to a single hosting provider while still offering all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent offers expert remote support to help companies of any size integrate their information networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid network models that combine local resources as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud migration support services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting services online, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Information Assurance
Progent offers a collection of low-cost, set-price monthly managed services intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading information security companies to deliver web-based control and comprehensive security for all your email traffic. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your vulnerability to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the local gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior machine learning technology to defend endpoints and servers and VMs against modern malware attacks like ransomware and email phishing, which easily evade traditional signature-based AV tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to address the complete threat progression including filtering, detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services offer small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup activities and enables fast recovery of critical data, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide world-class support to set up ProSight DPS to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Learn more about ProSight Data Protection Services managed backup and recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, track, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are kept updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when problems are discovered. By automating tedious management activities, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding devices that need important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Automated Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop monitoring subscription service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system running efficiently by tracking the health of critical assets that power your business network. When ProSight Systems Watch detects an issue, an alert is transmitted automatically to your designated IT personnel and your Progent engineering consultant so that all potential issues can be resolved before they can disrupt your network Find out more details about ProSight Systems Watch server and desktop automated management consulting.

Special Advantages of Teaming with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is a recognized leader in supporting the fundamental network software and productivity programs important to most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide help for an ever more sophisticated collection of network products such as PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless connectivity. Furthermore, Progent's CISSP-qualified security experts, CISM-certified security professionals, CISA-qualified security audit specialists and GIAC-qualified information assurance experts can provide a company-wide perspective on network security and can assist with complex security programs like SIEM solutions to help companies meet business guidelines and government requirements for network information security and reporting.

The breadth and depth of Progent's engineering staff offer a powerful array of advantages to customers wishing to maximize the business value of their IT network within a realistic budget. These benefits include:

  • Best Industry Practices
    Progentís team of Microsoft and Cisco certified consultants average longer than a decade of hands-on industry background, in the trenches of network support, performing a broad variety of technical projects for a large array of businesses. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support staff. This ensures that you get not just expert technical capability, but also a consultant with proven methods for solving real-world network problems efficiently. Read more about Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing policy is to bill for remote support and in-person help per minute. As a result, you are billed just for received support. Progent does not impose a more expensive rate for after-hours or urgent service, and Progent does not charge for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no sign-up charge and requires no monthly commitment for services delivered during normal business hours. Many service firms demand substantial minimum fees or bill in increments of fifteen minutes or longer. Progent's small billing granularity eliminates major invoices for quick fixes. An additional benefit of by-the-minute invoicing is that clients won't be inclined to allow less critical issues to stay unaddressed until they become big problems. Find out additional information about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Network Services
    Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all delivered services. Unlike many freelance consultants or small service organizations who provide minimal documentation or details of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service reports given by each consultant to every client. The discipline of documenting and archiving service records results in more effective support and eliminates a slew of common misfortunes such as when a service client is virtually held captive to a consultant who wonít let go of the keys to the kingdom. Find out more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to resolve technical issues that are within their scope, Progent can concentrate on delivering hard-to-find services where Progent faces few competitors. Small companies who utilize independent consultants or who maintain in-house IT staffs benefit when Progent transfers information about new technology and tested processes to make their networks more reliable, protected, and efficient. Read more details about Progent's knowledge transfer services.

Contact Progent
If your Monterey, California company needs to contact Progent about IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Immediate Remote Technical Support
For immediate online support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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