Consulting Support for BlackBerry Solutions
BlackBerry Support ServicesBlackBerry wireless smartphones were at one time among the most popular products for achieving mobile connectivity to messaging, calendars, web-based applications, and other critical business data. Progent offers Montgomery, Alabama businesses support from BlackBerry-qualified experts who can assist businesses to manage existing BlackBerry deployments or transition smoothly to a more popular mobile platform.

As the complexity of small company IT technology has increased, and as the need for world-class protection, dependability, and recoverability has become the norm for companies of any size, effective integration and support of BlackBerry technology has grown increasingly difficult. To handle issues such as data protection, business continuity, and synchronization of BlackBerry handhelds with diverse messaging systems and company databases, small businesses frequently turn to outside consulting professionals who offer expertise in BlackBerry integration and maintenance.

Progent offers the expertise of BlackBerry-certified engineers who can help small organizations to plan, manage, and troubleshoot BlackBerry-based environments economically and effectively, eliminating the need for an in-house BlackBerry solutions expert and lowering the expense and stress of supporting wireless work groups. Progent's BlackBerry technology specialists have in-depth experience working with Progent's Microsoft-certified consultants, Cisco CCIE-certified network engineers, and CISM and CISA-certified network security specialists. This range of knowledge, coupled with Progent's proven remote service delivery capabilities, gives small companies an economical alternative for incorporating BlackBerry technology productively into their IT system.

Progent's consultants can assist you with SQL Server 2016 integration support, Microsoft SQL 2014 configuration and Exchange setup so that your data and email systems operate efficiently with BlackBerry Enterprise Server. Progent can also assist you to upgrade from previous editions of BlackBerry and Microsoft software, set up easy-to-use management utilities so you can track and control BlackBerry smartphones across your business, recommend security policies that make sense for your business, customize wireless applications, and ensure that your IT network architecture is appropriately configured to accommodate your BlackBerry clients. In addition, Progent's disaster recovery consultants can help ensure that your BlackBerry data is incorporated in your regular backup processes in order that it can be recovered quickly and safely.

Consulting Support for BlackBerry Enterprise Server (BES)
RIM's advanced platform for administering big groups of BlackBerry devices is the BlackBerry Enterprise Server (BES). This sophisticated software allows Exchange Server, IBM Lotus Domino, or Novell GroupWise users to send and receive messages that are encrypted in transit to ensure maximum security. BlackBerry BES Server also streamlines a broad selection of critical administrative tasks that span from smartphone setup and upgrades to mobile security and fault tolerance.

BlackBerry Enterprise Server Troubleshooting Help

Progent's BlackBerry-certified engineers can show you how to utilize RIM BlackBerry Enterprise Server to do routine jobs such as:

  • Deploy and manage applications
  • Schedule smartphone, program, and policy updates
  • Upgrade BlackBerry smartphone firmware remotely
  • Manage user configurations with BES Server's extensive selection of policies

Progent's BlackBerry-certified consultants can also help you to utilize BlackBerry BES Server to perform important tasks not supported by the less advanced BlackBerry BES Server Express. These procedures include:

  • Install and manage BlackBerry's fault-tolerant architecture based on virtual servers
  • Install BlackBerry devices remotely
  • Set custom management roles
  • Monitor and report on the health of your solution

Professional BlackBerry Consulting and Technical Support Services Offered Online from Progent
Progent's certified BlackBerry support specialists are accessible online to deliver prompt technical help to businesses in the Montgomery region or anywhere in the state of Alabama. Progent's seasoned online consulting team has helped businesses solve computer issues and reduce IT service costs in every state in the country and established a large base of satisfied clients. (See Progent's customer testimonials.)

Progent offers online assistance for a wide array of issues related to BlackBerry products such as wireless synchronization, configuration with Microsoft Exchange, setting up BlackBerry Enterprise Server (BES), and improving wireless security. Important RIM BlackBerry certifications earned by Progent's consulting experts include:

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer HelpProgent offers the support of a BlackBerry Certified Solution Designer to help you to design, deploy, test, troubleshoot, and document a wireless environment based upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's world-class engineering support services for BlackBerry include business and network needs analysis, system design, installation strategy and implementation, performance optimization, configuration of a high-availability architecture, information backup and business recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your operational objectives and to create a wireless solution that meets your IT budget and supports your business plans. Progent can explain the impact of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your existing network infrastructure's ability to accommodate a BlackBerry BES Server, assist your organization to decide which administration model and hardware products match your needs, and analyze your email and messaging system configuration. Progent can also explain the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on one another so you can make smart decisions about options for software versions, server hardware and storage, network topology, and application set up.

To maximize system security, Progent's BlackBerry-certified consultant can help you to select and configure sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-certified security engineers to run network-wide security vulnerability and compliance validation and suggest improvements to account for your BlackBerry solution.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level skills for deploying, managing, monitoring, and maintaining one or several BlackBerry Enterprise Servers in an email environment powered by Exchange Server. Progent's BlackBerry engineer offers expertise in important areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can help you to add and remove BlackBerry device clients on Exchange Server and Active Directory, configure, track, and manage BlackBerry BES Server, administer BlackBerry handhelds and user accounts, archive and maintain storage groups, apply permissions, install the Mobile Data System (MDS) and IM, implement push and pull access control lists, control Exchange data flow, create, update, and assign WLAN and Virtual Private Network configuration sets, set up SNMP traps, and produce management reports to summarize SNMP results.

Progent's BlackBerry-certified engineer can help you with your BlackBerry technology in a number of settings such as Windows 2000, 2003 or 2008 Servers, Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

Contact Progent for Support from a RIM BlackBerry-Certified Professional
If you wish to contact Progent about professional help for BlackBerry mobile wireless technology, phone 1-800-993-9400 or refer to Contact Progent.
















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