Remote Network Support Services for

Progent's remote technical support experts provide excellent leverage because they have the practical background and have access to the sophisticated technology necessary to solve most information system problems rapidly. This lowers direct costs since service calls accumulate fewer billable consulting minutes. Remote support also eliminates the expense of sending a consultant to your site. Your company saves additionally with incidental expenses by minimizing or eliminating network outages and associated costs due to business disruption, upset clients, idle employees, and distracted management.

Progent's pricing policy for online help is structured to stretch your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are charged exclusively for the services that you receive. In contrast to many remote service organizations, Progent asks for no initialization fee or minimum fees. Progent's one-minute granularity and simple model for pricing avoid scenarios where quick repairs somehow turn into major bills. Progent's skill at dealing with technical issues quickly translates into your business conserving cash.

Progent's Remote Technical Support Tools
Over the years, Progent has refined an arsenal of optimized technologies and proven methodologies that ensure the highest level of effectiveness for remote engineering help and troubleshooting for small company information systems. Progent provides secure VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Netscreen and Checkpoint. Secure VPN connectivity permits the engineers of Progent's online support team to communicate with your network without compromising system security.

Progent's highly evolved service reporting system keeps detailed histories describing the service that Progent's clients have received. Progent's staff engineers have access to the history of support provided to each client by any engineer. This archive of problems and responses is stored as an easily retrievable internal knowledge base that allows Progent's online technical experts to communicate their experiences company-wide to make sure that the value of Progent's support grows daily. Progent's high-level accreditations and formal relationships with major technology companies including Cisco and Microsoft make available additional massive support databases as well as to vendors' internal product engineers so Progent's online consulting experts are able to arrive at the best solutions in the least time.

Remote services available from Progent to small businesses in Montgomery and anywhere in the state of Alabama include:

• Certified MS Windows Experts
  Progent's Microsoft-certified online service experts can deliver computer troubleshooting and consulting help for all Microsoft server and application products. Progent is a Microsoft Gold Certified Partner consulting firm and can offer your company the help of support professionals who can assist to configure, support and administer the entire family of Microsoft Servers such as MS Windows 2003 Server, SQL Server, Microsoft ISA Server 2006, Biztalk Server, MS Commerce Server, Content Management Server, Microsoft SBS 2003, Exchange 2007 Server, Application Center, SharePoint Server 2007, Project Server, and Operations Manager 2007 and 2005.

• Talk to a Cisco CCIE for High-level Network Troubleshooting
  The Cisco Certified Internetwork Expert certification is the top accreditation for network engineers, and indicates a person's network technology skills at the master level. CCIEs can resolve the most stubborn problems occurring in network design, integration, administration, protection, and repair. CCIEs operate closely with Cisco's internal product support engineers in isolating problems with IOS Software network management tools and developing workarounds or locating program patches. Cisco qualified CCIEs are an exceptional cost-effectiveness because their broad expertise permits them to find solutions for even the most difficult problems rapidly. In many cases, less seasoned engineers can struggle for hours or even days with identical problems that a Cisco-qualified CCIE can fix in minutes.

  Few consulting firms make Cisco CCIEs available to support small and medium sized companies. Progent offers quick telephone contact with a Cisco Systems authorized CCIE so you can receive timely support for complex network infrastructure problems that are impacting business productivity but are outside the scope of your local IT service personnel. Progent's Cisco-qualified CCIE support experts can communicate with your computer system via advanced on-line troubleshooting technology in order to perform quick, secure, and affordable diagnosis and repair.

• CISM and CISSP Qualified System Security Consultants
  Progent's qualified CISM and CISSP security engineers can provide a variety of system protection services to bolster the safety of your Microsoft Windows, Mac, or Linux environment against internal or external threats or help you to recuperate rapidly following a damaging breach. Security services offered by Progent include: comprehensive security analysis using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; rapid recuperation from virus and worm assaults; installing firewalls; establishing secure techniques for off-site and mobile connectivity; defending your email infrastructure against spam and DHA attacks; and setting up round-the-clock proactive monitoring.

• UNIX, Linux, Solaris, and Apple Mac OS X Support Services
  Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X phone-based consulting services cover a broad array of information technologies such as system infrastructure, messaging solutions, system and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server hardware economization and simplified management, and migration from legacy applications to MS Windows or Linux-powered solutions. Progent's group-oriented approach to resolving network issues enables fast escalation, when required, to consultants with appropriate experience to tackle complex scenarios. This expedites repair of critical problems, minimizes network downtime, and lowers support costs.

  Progent's UNIX/Linux consultants can provide urgent online assistance analyzing anomalies within UNIX, Linux, or Solaris networks based on leading derivatives of UNIX such as:

  • Mac OS X
  • Sun Solaris
  • IBM AIX OS
  • HP-UX (Hewlett Packard UNIX)
  • BSD
  • SCO
  • Silicon Graphics IRIX (SGI/IRIX)

Additional Support Services Available from Progent
Progent can provide the skills of seasoned remote consulting experts for contract IT projects that small businesses frequently need. Billing charges for longer-term consulting projects are determined based on the level of expertise of the engineers involved. Progent's background in these special fields of information technology enables customers to execute major projects within budget and on schedule. Progent's special online engineering services include:

• Call Center Expertise
  Progent's Call Center support alternatives for small companies with networks that incorporate Microsoft Windows, Cisco Systems, Apple Mac, UNIX, or Linux products include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are well suited for smaller businesses who lack the budget to support an internal Help Desk but who require fast response from a reliable Help Desk Call Center with professional telephone support plus the technical depth to escalate the most challenging problems to high-level consultants.

  Progent's Help Desk consulting services can guide you in establishing an efficient new Help Desk or improving your current one, evaluating or customizing Help Desk Call Center software products to address the particular requirements of your business, or adding occasional phone support staff to supplement your internal Help Desk team during demanding situations such as software migrations, mass updates, or rolling out brand new business software.

  Progent's Help Desk Call Center staff of experienced network experts provides your clients in Montgomery or anywhere in the state of Alabama instant contact with a reliable network service resource with substantial background offering telephone-based support and online troubleshooting for computer environments that incorporate Windows, Cisco, Apple Mac OS X, UNIX, or Linux components. Progent's charter is to give the Call Center perception as a significant contributor to company productivity, and Progent's target is to solve instead of simply report network issues.

• Business Applications Support: Education, Custom Programming, and Integration
  Progent's Applications Experts staff can supply phone-based advanced engineering expertise and training in specific application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, custom programming, and education for familiar Microsoft business applications such as Microsoft CRM, Office Project, Office Word, and MS Excel. To find out additional information on Progent's consulting, programming, and education offerings, refer to Progent's Business Application Experts Group.

  Online Network Monitoring Services
  Progent can provide companies in Montgomery, or anywhere in the state of Alabama, remote computer system monitoring services based on MS System Center Operations Manager, adapted by Progent to fit your business so your computer support is proactive rather than reactive. By anticipating emerging issues before they cause downtime, system monitoring can minimize inconvenient and expensive network crises. Progent can also deploy system monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Mac OS X systems, Microsoft systems, or environments based on a variety of OS platforms.

How Your Montgomery Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about emergency online help with Microsoft, Apple Mac, or Linux/UNIX computer systems, visit Progent's Nationwide Remote Help, call 1-800-993-9400, or e-mail information@progent.com. For small businesses and new businesses in Montgomery or throughout the state of Alabama, Progent's phone-based computer support specialists can provide effective and economical IT help the moment your organization requires it. More than a decade of providing remote repair services has earned Microsoft Gold Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to refine remote access tools to repair network problems quickly while avoiding the expense and lost time associated with on-premise support calls.

Even if your Montgomery office works with a regular independent support technician or maintains a full time organization that know how to deal with common network problems, Progent’s Microsoft and Cisco certified consultants provide an easy and transparent virtual expansion of your on-site resources in cases when your usual service personnel either don't have the bandwidth or the experience to solve sudden network emergencies or especially tough integration problems.

Benefits of Progent's Network Help for Small Organizations in Montgomery
Progent's online IT consulting services allow your City# small business to realize the benefits of on-call, enterprise-class network support without the cost of maintaining an in-house IT organization. Your network will acquire greater strategic worth by being increasingly available, productive, and secure. Advantages to your business include:

• Seamless virtual extension of your on-site support resources
  With most small businesses in Montgomery or anywhere in Alabama, local computer service providers, whether represented by outside consultants or an in-house maintenance staff, can deal with the majority of network issues. On the other hand, major troubles may spring up when your regular resources are too busy or unavailable, and some trouble may stem from IT products that is unfamiliar to your local support personnel. In these situations, Progent's on-call support specialists offer an easy, quick, and budget-friendly way to supplement your regular resources and to convey valuable information to increase your ability to handle future issues locally.

• Reduced Reliance on Individual Consultants
  For IT support, small offices commonly depend on independent freelance service providers. While freelance consultants have less overhead than big support firms and can afford to charge lower rates, they are occasionally overextended, making it difficult to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, sick, on vacation, or in class, the absence of reserve help may force your business to go without help during an IT crisis. As your small business grows, system downtime and trouble with vital software are more expensive. The budget you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent provides a reliable source of reserve service expertise to insure your IT system remains up and running.

• Create a Solid Foundation for Smooth Growth
  New organizations often start with an information architecture implemented on a shoestring budget. Without a strong infrastructure, slap-dash fixes can get thrown on top of an unstable foundation. When a company grows, reliability and scalability problems can impede the productivity of the organization. These poorly designed environments need proper assessment, smart strategic planning, and broad-based technical knowledge to upgrade to a network architecture able to deliver the stable foundation to handle current business demands and ease future expansion.

• Interact with Solution Providers Rather Than Technology Resellers
  Small businesses need guidance and technical education to negotiate an ever more complicated array of technology alternatives available for accelerating business success and enhancing productivity. They hardly need a computer engineer who is trying to sell a specific vendor's products. Network support and product sales can lead to a scenario where the proposed solution is built around a profitable product instead of the true needs of a small business. Progent avoids these conflicts by offering only services instead of products. This enables Progent to align IT expertise with the real needs of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner support company and Progent's staff size, depth of technical experience, refined support tools, and understanding of enterprise networking allow small offices to avoid the pitfalls of excessive dependence on smaller consulting organizations, individual freelance service providers, or over=stretched internal IT help.

Progent adds value by providing:

• Best Practices
  Progent’s team of Microsoft and Cisco qualified consultants average more than a decade of hands-on industry background, at the forefront of network support, executing a broad variety of IT projects for a large array of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into shared best practices standards that Progent teaches its consulting staff. This ensures that you get not only expert technical help, but also a consultant with proven approaches for using technical knowledge to repair real-world network problems rapidly.

• Value Pricing
  Progent's pricing model is to bill for phone support and on-premise visits by the minute. Consequently, you are billed exclusively for received support. Progent does not demand a higher rate for after-hours or emergency service, and within California or in areas where Progent offers on-site support, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no startup fee and requires no monthly commitment. Many service firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large bills for quick repairs so you will not be forced to allow less critical problems to fester.

• Knowledge Transfer
  Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to handle problems that are within their comfort zone, Progent is able to focus on providing hard-to-find skills where Progent has little competition. Businesses who work with trusted freelance service providers or who maintain in-house support staffs benefit when Progent passes on information about critical technology and proven methodologies to make their networks more reliable, secure, and efficient.

• 24x7 Network Monitoring with Microsoft Operations Manager
  Progent is one of the few support companies to offer 24x7 system tracking services based on Microsoft Operations Manager. MS System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By anticipating potential issues before they cause lost productivity, network monitoring can save your information network from stressful and expensive availability losses.

How Does My Business Start Receiving Online Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent need for IT help, visit Immediate Emergency Support.