Fast and Affordable Online Support for Montgomery IT Networks
Fast Online Help for Montgomery SystemsFor businesses located in Montgomery or anywhere in Alabama, Progent provides remote help for information systems powered by Microsoft, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft certified consulting experts have delivered online support to businesses in every state in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to handle complex infrastructure issues, as well as the services of CISSP and CISM-accredited security consultants to help with high-level security design and troubleshooting issues.

Progent's remote technical support experts offer exceptional leverage because they have the practical experience and have access to the sophisticated tools required to solve the majority of information system problems rapidly. This reduces immediate costs because solutions accumulate minimal chargeable consulting minutes. Online help also avoids the expense of sending an engineer to your location. Your organization saves additionally with indirect costs by reducing or avoiding network outages and related losses stemming from business disruption, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's extensive remote consulting experience is especially important for businesses that rely on public clouds for critical network infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be useful.

Progent's billing policy for remote help is structured to leverage your network support investment. Progent charges per minute for telephone-based consulting, so you are billed just for the support that you receive. In contrast to many online service firms, Progent imposes no startup fee or minimum payments. Progent's per-minute granularity and clean model for billing eliminate scenarios where speedy. minor repairs somehow turn into substantial invoices. Progent's skill at handling problems efficiently means your business saves cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered an arsenal of customized technologies and proven methodologies which ensure the maximum degree of effectiveness for remote consulting and repair for information networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the consultants of Progent's Technical Response Center to access your computer system without compromising corporate security.

Progent's powerful customer support reporting system maintains detailed histories of all service that Progent's clients have received. Progent's authorized service personnel have access to the history of support provided to each client by every Progent engineer. This database of anomalies and solutions is stored as a conveniently exploitable proprietary knowledge base that allows Progent's online technical professionals to communicate their knowledge with the whole team to make sure that the quality of Progent's support improves daily. Progent's advanced certifications and formal relationships with important industry leaders including Cisco and Microsoft make available other vast technical knowledge bases and allow priority response from manufacturers' in-house support staff with the result that Progent's online service experts can arrive at optimal resolutions in the least time.

Online technical services offered by Progent to businesses in Montgomery and anywhere in the state of Alabama include:

Additional Consulting Services Available from Progent
Progent offers the services of world-class online consulting experts for special information technology projects. Billing rates for longer-term consulting tasks are set according to the level of expertise of the engineers assigned. Progent's experience with these special fields of computer technology enables clients to execute major projects economically and on schedule. Progent's special online consulting solutions include:
  • Help Desk Call Center Services
    Progent's Help Desk Call Center service options for companies with networks based on Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux products include full-service Help Desk outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are designed for companies who don't have the resources to build and maintain an in-house Help Desk Call Center but who want quick response from an efficient Help Desk with proficient telephone assistance plus the technical depth to escalate complex problems to high-level engineers.

    Progent's Call Center consulting support can aid you in creating an efficient new Call Center or revamping your current one, evaluating or enhancing Call Center software to meet the unique demands of your business, or providing occasional online personnel to reinforce your in-house Help Desk Call Center resources during demanding scenarios such as software migrations, major updates, or installing brand new business software.

    Progent's Call Center team of seasoned network consultants gives your computer users in Montgomery or anywhere in the state of Alabama rapid contact with a dependable support group with extensive background offering telephone-based help and online diagnostics for computer environments that incorporate Microsoft, Cisco, Mac OS X, UNIX, or Linux products. Progent's focus is to earn the Help Desk perception as a key contributor to business performance, and Progent's intent is to resolve instead of just record network problems.

  • Business Applications Services: Education, Programming, and Integration
    Progent's Applications Experts staff provides phone-based advanced engineering expertise and education in key application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and education for familiar Microsoft business applications such as CRM, Office Project, MS Word, and MS Excel. To find out more concerning Progent's consulting, custom programming, and training offerings, go to Progent's Business Application Experts Services.

  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top information security vendors to provide centralized management and comprehensive security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the on-premises gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard Spam Filtering, Virus Blocking, Content Filtering and Data Leakage Protection.

  • ProSight Active Security Monitoring (ASM) Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior-based machine learning technology to guard endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to address the entire threat lifecycle including protection, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight DPS Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a flat monthly price, ProSight DPS automates your backup processes and enables rapid restoration of critical files, apps and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight DPS to to comply with regulatory requirements like IPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data. Find out more about ProSight Data Protection Services managed cloud backup and recovery.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10; seamless management of mixed-OS environments that include Linux, Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from a prior release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Montgomery, or anywhere in the state of Alabama, remote IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to accommodate your business so that your IT maintenance is proactive and automated. By spotting possible trouble spots before they evolve into full-scale emergencies, remote monitoring can avoid disruptive and costly network failures. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple Mac environments, Windows environments, or systems that support a combination of OS platforms.
How Your Montgomery Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency online assistance with Microsoft, Apple Mac, or Linux computer systems, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Montgomery or throughout the state of Alabama, Progent's online computer support specialists are ready to deliver effective and affordable IT help the moment your company requires it. More than 15 years of delivering remote tech support has earned Microsoft Gold certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to fine tune online access tools to solve IT problems quickly while avoiding the cost and lost time that comes with in-person service calls.

Even if your Montgomery organization works with a local independent consultant or maintains an in-house IT staff that know how to deal with common network problems, Progent’s Microsoft and Cisco certified engineers are available to provide a convenient and seamless virtual extension of your local resources for situations when your regular IT support personnel either don't have the availability or the expertise to address unexpected network crises or particularly challenging integration projects.

Details of Progent's Remote Network Services for Montgomery
Progent's phone help, Internet-based repair, system security expertise, and system administration services offer businesses in Montgomery or anywhere in the state of Alabama the greatest leverage for your support budget. Whether you need one-time telephone support and remote troubleshooting or full-time Help Desk Call Center support and network administration, Progent's professionals can deliver your company enterprise-level IT support while permitting you to avoid the cost and administration overhead of maintaining a large in-house IT staff. Key features of Progent's online help program include:

  • Immediate Phone Contact with Microsoft Certified Support Specialists
    Progent's team of Microsoft-certified technicians can deliver immediate and economical expertise to companies in Montgomery and is also ideal for networks in more remote regions of Alabama that have a limited supply of technicians with proven expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Gold Certified Partner support firm, Progent has access to a wide range of Microsoft support utilities, service databases, and continuing training.

  • Per Minute Billing to Reduce Expenses
    Progent offers remote support on a minute-by-minute billing plan, so you are billed only for the support you receive. Progent asks for no minimum fee for online help and imposes no ongoing retainer for support services provided during regular working hours. This saves you from facing big bills for quick repairs.

  • Availability of Cisco Certified Network Architecture Specialists
    As a Registered Partner for Cisco, Progent can provide help from on-staff professionals who have experience in designing, deploying, and managing networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to show you how to build high-speed, high-availability, and protected infrastructure for local and remote networking.

  • Application Experts Group
    Progent's basic consulting offerings consist of technology integration, MS Exchange Server consulting, corporate security design, and Help Desk Call Center services. Progent's Experts group offers world-class consulting expertise for critical business applications. Help available from the Application Experts Group covers:
    Dynamics GP Support and Customization
    Microsoft Project Support
    Microsoft Office Excel and Microsoft Office 365 Excel Consulting and Programming
    Office Word and Office 365 Word Help
    BI Reporting Consulting and Troubleshooting
    UNIX, Linux and Sun Solaris Help
    Microsoft SQL Server 2016 Application Development and Microsoft SQL 2014 Software Programming and Troubleshooting
    Oracle Management Support and Software Programming
    MySQL Management Support and Software Design
    Mac Support
    Amazon Marketplace Web Service (Amazon MWS) Application Development

    By providing a convenient centralized resource for IT generalists and specialists, Progent is able to tailor timely, cost-effective, and comprehensive information technology solutions that meet the specific requirements of your company.

  • Advanced Online Connectivity Software
    Secure remote connectivity allows Progent's service professionals to observe exactly what your users see. This makes it possible to find quick fixes to issues that could otherwise demand an expensive personal service call. Sophisticated remote access software and expert engineers together allow Progent to repair most IT issues rapidly and economically. Progent is an industry leader in online support and remote system tracking.

  • Support for Popular VPN Products
    Progent can provide secure Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to access your network remotely without jeopardizing system security.

  • 24-hour Support for High Network Availability
    For offices with line-of-business applications, Progent can provide optional round-the-clock remote support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft System Center Operations Manager 2007, this offering can help produce high system uptime.

  • Help Desk Services
    Progent's Help Desk support programs are intended specifically for budget-constrained organizations whose workers need immediate recourse to a Help Desk Call Center with expert telephone support and full escalation capability.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's staff size, depth of IT background, fine tuned remote support tools, and familiarity with enterprise networking enable businesses to escape the pitfalls of exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited in-house IT help.

Progent adds value by offering:

  • In-depth Expertise in Microsoft's Full Line of Servers
    Progent can provide in-depth expertise for Microsoft’s popular server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment support services, Microsoft Windows Server 2008 integration, Windows 2003 maintenance, MS Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting, Exchange Server 2010 management, Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2016 upgrades, Microsoft SQL Server 2014 consulting support, and SQL 2012 management support.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-site visits by the minute. Consequently, you are charged only for delivered support. Progent does not demand a higher rate for off-hours or priority support, and within California or in regions where Progent provides on-premises support, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no startup charge and asks no retainer for services provided during regular business hours. Many service firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick solutions so you will not be tempted to permit less critical problems to fester.

  • Complete Documentation of IT Services
    Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all delivered support activities. Unlike many independent consultants or local service firms who provide minimal documentation or specifics of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service reports transmitted by every consultant to each client. The discipline of documenting and archiving service records allows more efficient service and eliminates a slew of common misfortunes such as when a service client is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support companies to provide 24x7 system tracking services powered by MS System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive rather than reactive. By uncovering potential problems before they cause lost productivity, system monitoring can save your information network from stressful and costly availability disruptions.
How Does My Business Begin Getting Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.















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