Immediate Online Help for Montgomery Networks
Immediate Online Consulting for Montgomery NetworksFor businesses located in Montgomery or anywhere in the state of Alabama, Progent provides remote technical support for computer systems based on any combination of Microsoft, Cisco, Mac OS X, or Linux platforms. Progent's Microsoft certified engineers have delivered online support to companies in every state in the U.S. (See recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists to handle complex networking issues, plus the assistance of CISA and CISM-certified security engineers to help with advanced security architecture and diagnostic issues.

Progent's online technical support engineers offer exceptional leverage because they possess the real-world background and have access to the sophisticated tools necessary to solve most information system issues rapidly. This reduces immediate costs since solutions use up fewer billable consulting minutes. Online support also avoids the expense of sending an engineer to your office. Your organization benefits even more with incidental costs by minimizing or eliminating system downtime and related costs due to business discontinuity, upset clients, idle employees, and distracted management. Progent's advanced remote technical support experience is particularly valuable for businesses that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's pricing policy for remote help is designed to leverage your network support dollar. Progent bills per minute for telephone-based consulting, so you are billed just for the support that you receive. Unlike many online service organizations, Progent imposes no startup charge or minimum payments. Progent's per-minute granularity and clean policy for billing eliminate situations where speedy. minor repairs somehow turn into substantial invoices. Progent's penchant for disposing of problems quickly means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an array of optimized tools and field-proven methodologies that ensure the highest level of effectiveness for online consulting and repair for information networks of any size. Progent provides safe Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the experts of Progent's remote service group to communicate with your network remotely without violating system security.

Progent's sophisticated service database application keeps comprehensive documentation for the service that Progent's customers have received. Progent's team consultants have access to the history of support delivered to each Progent client by every Progent engineer. This history of trouble tickets and resolutions is structured as a readily retrievable proprietary knowledge base that allows Progent's online technical experts to share their experiences with the whole team to make sure that the value of Progent's support services improves daily. Progent's advanced accreditations and formal relationships with important technology companies such as Cisco and Microsoft make available additional vast support knowledge bases and allow fast access to manufacturers' internal engineering staff so Progent's online service experts can come up with the best resolutions quickly.

Online support services available from Progent to clients in Montgomery and anywhere in the state of Alabama include:

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, flat-rate managed services designed to allow small and medium-size organizations to utilize the same advanced IT solutions used by some of the world's top enterprises. The ProSight series of IT management outsourcing services covers all key aspects of modern networking such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, and network infrastructure health monitoring. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security companies to deliver web-based control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your exposure to inbound threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily escape legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to address the complete threat lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup activities and allows rapid restoration of critical files, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can help you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to map, monitor, enhance and troubleshoot their networking appliances like routers, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating devices that need important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT personnel and your assigned Progent engineering consultant so any looming issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

Special Consulting Services Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special information technology programs. Billing charges for longer-term consulting projects are determined according to the qualifications of the consultants required. Progent's background in these important areas of information technology allows clients to complete critical initiatives within budget and on time. Progent's project-based remote engineering solutions include:

  • Call Center Expertise
    Progent's Call Center support alternatives for organizations with environments that incorporate Windows, Cisco, Apple Mac, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Helpdesk services, and Help Desk operations consulting. Progent's Call Center outsourcing services are a convenient solution for businesses who lack the money or time to create an in-house Help Desk Call Center but who want quick response from an effective Call Center with proficient phone assistance plus the technical depth to escalate the most challenging trouble tickets to high-level engineers.

    Progentís Virtual Call Center is designed for bigger businesses and serves as a seamless reinforcement of your existing Help Desk resources. Progent's Virtual Call Center can operate as a an escalation resource to resolve the most difficult network problems, or be ready in overflow situations when your regular service providers are overwhelmed.

    Progent's Help Desk Call Center team of veteran information technology consultants offers your computer users in Montgomery or anywhere in the state of Alabama fast communication with a reliable support resource with extensive experience providing telephone-based help and online troubleshooting for computer environments powered by Windows, Cisco, Mac OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk perception as a major driver of business efficiency, and Progent's goal is to solve instead of simply annotate network problems.

  • Business Applications Support: Education, Development, and Troubleshooting
    Progent's Applications Consulting staff provides online and in-depth consulting expertise and training in special application fields such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also can deliver consulting, programming, and education for Microsoft applications including Microsoft CRM, Project, Office Word, and Microsoft Excel. For more on Progent's consulting, custom development, and training offerings, see Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; cohesive management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from a previous version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent can deliver organizations in Montgomery, or anywhere in the state of Alabama, remote hybrid network monitoring and reporting by providing System Center Operations Manager expertise and System Center 2012 Operations Manager support. Progent can adapt SCOM for your environment so that your network support is proactive and automated. By detecting possible issues before they grow into network outages, proactive monitoring can avoid inconvenient and costly network crises. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Apple Mac networks, Microsoft Windows networks, or systems powered by multiple OS platforms.
How Your Montgomery Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent phone-based help with Microsoft Windows, Apple Mac, or Linux computer systems, visit Progent's Emergency Online Support, call 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Montgomery or anywhere in the state of Alabama, Progent's phone-based network support specialists are ready to deliver expert and affordable system help the instant your organization requires it. More than a decade of offering online technical assistance has led to Microsoft Gold status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting skills and to refine online connectivity technology to fix computer problems quickly while eliminating the expense and lost time that comes with in-person support calls.

Even if your Montgomery business has a regular freelance support technician or maintains a full time organization that know how to handle day-to-day computer problems, Progentís Microsoft certified engineers can still offer an easy and transparent remote expansion of your local resources in cases when your usual IT support personnel either don't have the bandwidth or the experience to handle sudden network crises or particularly complicated integration projects.

Features of Progent's Online Network Services for Montgomery
Progent's phone support, Internet-based repair, network security consulting, and network administration services offer companies in Montgomery or anywhere in the state of Alabama unparalleled leverage for your IT budget. Whether you require occasional phone support and Internet-based network repair or full-time Help Desk outsourcing support and network administration, Progent's experts can deliver your organization world class network support while allowing you to eliminate the expense and administration overhead of carrying a full-service internal IT organization. Highlights of Progent's online help program include:

  • Immediate Phone Contact with Microsoft Certified Support Specialists
    Progent's staff of Microsoft-certified engineers can provide fast and economical expertise to offices in Montgomery and is also ideal for customers in more remote regions of Alabama that have a limited supply of consultants with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft products. As a Microsoft Gold Partner consulting company, Progent has the use of a broad range of Microsoft support tools, service databases, and continuing training.

  • By the Minute Rates to Reduce Costs
    Progent offers online help on a minute-by-minute basis, so you are billed only for the support you use. Progent has no minimum charge for online help and asks for no monthly retainer for support services delivered during regular working hours. This saves you from facing big bills for simple repairs.

  • Availability of Cisco Certified Network Infrastructure Experts
    As a Registered Partner for Cisco, Progent offers the services of on-staff professionals who have experience in designing, implementing, and troubleshooting networking solutions based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to build high-speed, reliable, and protected infrastructure for wireline and wireless networking.

  • Application Specialists Team
    Progent's core consulting services consist of technology integration, Microsoft Exchange Server consulting, corporate security planning, and Help Desk outsourcing support. Progent's Application Experts Team offers world-class consulting support for critical business applications. Support available from the Application Experts Team covers:
    Microsoft Dynamics GP Support and Customization
    Microsoft Office Project and Project Online Expertise
    Office Excel and Office 365 Excel Consulting and Programming
    Office Word and Office 365 Word Support
    BI Reporting Development and Training
    UNIX, Linux and Solaris Integration
    Microsoft SQL Server 2016 Software Programming and SQL Server 2014 Application Development and Debugging
    Oracle DBA Services and Application Programming
    MySQL Management and Application Development
    Apple Macintosh Integration
    Amazon Marketplace Web Service Software Integration

    By providing a full service centralized source for network generalists and specialists, Progent is able to deliver timely, inexpensive, and comprehensive information technology solutions that address the special needs of your business.

  • State of the Art Remote Connectivity Tools
    Secure online connectivity allows Progent's support professionals to observe precisely what your users see. This makes it easier to find quick solutions to issues that could otherwise require an expensive personal service call. Sophisticated remote connectivity tools and expert engineers together enable Progent to resolve most network issues quickly and economically. Progent is a pioneer in offsite support and remote network tracking.

  • Support for Popular VPN Products
    Progent can provide secure Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN remote access allows the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.

  • 24x7 Support for High System Availability
    For companies with mission-critical applications, Progent can provide optional 24x7 online technical services. Combined with remote 24x7 server monitoring based on Microsoft System Center Operations Manager, this service can help produce high network availability.

  • Help Desk Outsourcing
    Progent's Help Desk Call Center services are intended especially for budget-constrained organizations whose workers need instant access to a Help Desk Call Center with expert telephone support and complete escalation ability.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner support company and Progent's head count, breadth of IT background, refined remote support software, and understanding of corporate IT allow businesses to avoid the pitfalls associated with excessive reliance on smaller consulting organizations, individual freelance consultants, or limited in-house IT help.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average more than a decade of hands-on industry experience, at the forefront of IT support, executing a wide range of IT projects for an extensive mix of customers. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting staff. This ensures that you get not just world-class technical help, but also a support engineer with field-tested methods for using technical knowledge to solve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-premises visits by the minute. Consequently, you owe exclusively for delivered services. Progent does not impose a higher rate for after-hours or urgent support, and within California or in areas where Progent provides in-person service, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. Also, Progent applies no service activation charge and asks no retainer for services provided during regular working hours. Many service firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with large invoices for quick repairs so you won't be tempted to permit minor problems to fester.

  • Full Records of IT Services
    Progent has developed a comprehensive service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or small support organizations who provide minimal documentation or specifics of services done, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support documentation transmitted by every staff member to each customer. The practice of documenting and archiving service activity results in more efficient support and eliminates a slew of common misfortunes such as when a service client is virtually held hostage to a consultant who wonít release vital service information.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service companies to provide round-the-clock remote monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By revealing possible issues before they cause lost productivity, system monitoring can save your information network from stressful and expensive service disruptions.
How Does Our Company Begin Receiving Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.

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