Fast Remote Troubleshooting for Montgomery Information Networks
Fast Remote Support for Montgomery NetworksFor businesses located in Montgomery or anywhere in the state of Alabama, Progent provides online technical support for computer systems powered by Microsoft, Cisco, Macintosh, or Linux/UNIX platforms. Progent's Microsoft qualified engineers have delivered remote troubleshooting to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to handle challenging infrastructure problems, plus the services of CISA and CISM-certified security consultants to handle advanced security architecture and troubleshooting jobs.

Progent's remote technical support engineers provide exceptional value because they have the real-world experience and are equipped with the advanced tools required to resolve most network issues quickly. This reduces immediate costs since service calls require fewer billable consulting minutes. Remote support also avoids the expense of sending an engineer to your office. Your company saves additionally with incidental expenses by reducing or avoiding system downtime and associated costs due to business disruption, upset customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote technical support expertise is especially important in environments that are dependent on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an alternative.

Progent's pricing model for remote help is designed to leverage your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are billed exclusively for the support that you receive. Unlike many online support organizations, Progent imposes no service activation fee or minimum payments. Progent's one-minute billing unit and simple policy for billing eliminate situations where quick repairs manage to turn into large invoices. Progent's skill at solving technical issues efficiently means you spends less cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has refined a collection of customized technologies and field-tested processes which allow the highest level of effectiveness for online consulting and repair for computer systems of all sizes. Progent provides secure VPN support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access permits the engineers of Progent's Technical Response Center to communicate with your network remotely without compromising corporate security.

Progent's proven customer support reporting system stores thorough histories for the support that Progent's clients have received. Progent's team consultants have the benefit of the history of support rendered to each Progent client by every engineer. This history of anomalies and fixes is structured as a conveniently retrievable proprietary database that allows Progent's remote technical experts to communicate their knowledge company-wide to make sure that the effectiveness of Progent's technical support improves over time. Progent's extensive list of accreditations and working relationships with major technology companies such as Cisco and Microsoft make available additional extensive support knowledge bases and allow priority access to manufacturers' in-house product engineers so Progent's remote consulting experts can arrive at optimal solutions promptly.

Online technical services offered by Progent to clients in Montgomery and throughout the state of Alabama include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a family of low-cost, flat-rate managed services intended to allow small and medium-size businesses to utilize the same advanced IT solutions deployed by some of the industry's leading enterprises. The ProSight line of network monitoring and management services addresses all key facets of information technology including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure monitoring and management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to defend endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely get by traditional signature-based AV products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to address the complete malware attack lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you demonstrate compliance with government and industry data security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for immediate action. Progent's consultants can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup activities and allows fast recovery of vital data, apps and virtual machines that have become lost or damaged due to hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top data security companies to provide centralized management and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a further layer of analysis for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map out, track, enhance and debug their networking appliances such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always current, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding devices that require critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT personnel and your assigned Progent engineering consultant so all looming problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the health of their network. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate ROI such as a more manageable Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with data security standards, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and increased uptime. Read more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent backup/recovery consultant. The interview is designed to evaluate your company's ability either to block or recover rapidly from a ransomware incident. Progent will work with you personally to gather information concerning your existing AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup system that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report.

Special Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology programs. Progent's charges for ongoing development or consulting projects are determined based on the level of expertise of the consultants involved. Progent's experience with these special areas of computer technology allows clients to complete major projects within budget and on time. Progent's special online engineering services include:

  • Help Desk Expertise
    Progent's Help Desk service options for businesses with networks that incorporate Windows, Cisco, Apple Mac, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing support services are intended for organizations who lack the money or time to assemble and manage an in-house Help Desk Call Center but who need fast communication with a reliable Call Center with proficient telephone assistance as well as the ability to escalate complex tasks to advanced consultants.

    Progentís Virtual Call Center is intended for bigger businesses and acts as a seamless extension of your existing Call Center resources. Progent's Virtual Call Center can serve as a an escalation resource to resolve the toughest computer system problems, or be ready in hectic instances when your regular support engineers are swamped.

    Progent's Help Desk Call Center staff of veteran information technology experts provides your customers in Montgomery or anywhere in the state of Alabama quick assistance from an efficient technical support resource with years of background offering telephone-based help and online repair service for computer environments based on Microsoft, Cisco, Mac OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk Call Center perception as a solid enabler of company productivity, and Progent's aim is to solve instead of merely record network problems.

  • Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Team can supply remote advanced engineering expertise and education in key business application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, custom programming, and education for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Office Word, and MS Office Excel. To learn more information concerning Progent's consulting, custom programming, and training services, refer to Progent's Applications Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and install a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from an earlier version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent can deliver businesses in Montgomery, or anywhere in the state of Alabama, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager support. Progent can configure SCOM for your business so that your computer support is proactive and automated. By uncovering potential trouble spots before they evolve into network outages, proactive monitoring can minimize inconvenient and expensive information system crises. Progent can also deploy network monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Mac OS X networks, Microsoft environments, or systems powered by a mix of OS platforms.
How Your Montgomery Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent remote support with Microsoft Windows, Apple Mac, or Linux/UNIX environments, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Montgomery or throughout the state of Alabama, Progent's online computer support engineers are ready to deliver expert and economical system support the moment your business has to have it. Long experience providing remote technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to refine online access tools to repair network problems rapidly while eliminating the cost and lost time that comes with on-site service visits.

Even if your Montgomery organization relies on a local freelance consultant or maintains a full time organization that can handle day-to-day computer problems, Progentís Microsoft and Cisco certified consultants are available to provide an easy and seamless virtual expansion of your local resources in cases when your usual service personnel either lack the time or the experience to address unexpected system crises or particularly tough integration problems.

Benefits of Progent's IT Support for Businesses in Montgomery
Progent's online IT consulting services allow your Montgomery company to have the advantages of timely, enterprise-grade network support without the expense of maintaining a full-time IT staff. Your information system will acquire greater strategic worth by being increasingly available, productive, and protected. Advantages to your business include:

  • Convenient remote extension of your local IT resources
    For most businesses in Montgomery and throughout Alabama, nearby network support resources, whether made up of independent consultants or a full-time maintenance staff, can solve the majority of technical problems. However, IT crises might occur when your regular resources are overstretched or unavailable, and some trouble may stem from IT products that is beyond the scope of your local service people. In these instances, Progent's online support professionals offer a convenient, quick, and economical way to augment your regular help and to pass on useful knowledge to improve your ability to deal with downstream issues in-house.

  • Reduced Dependence on Individual Consultants
    For IT maintenance, smaller companies commonly rely on individual freelance service providers. While freelance consultants carry smaller overhead than larger support companies and can often charge marginally less, they are often stretched too thin, making it impossible to respond rapidly to crisis situations. If an independent service provider is occupied with another customer, sick, on a trip, or in training, the lack of fallback personnel may force your company to wait for help during an emergency. As your network expands, system downtime and trouble with vital applications are more costly. The money you thought you were conserving on a freelancer can be eaten up fast by lost productivity. Progent provides a ready source of reserve service experts to make sure your IT system is always available.

  • Create a Solid Foundation for Seamless Growth
    Businesses typically begin with an IT system created on a shoestring budget. Without a proper infrastructure, slap-dash fixes often get piled on top of a shaky foundation. As a company grows, stability and expandability issues can impede the success of the organization. These poorly built environments need careful analysis, intelligent long-term planning, and wide IT knowledge to upgrade to a system infrastructure able to offer the solid foundation to handle critical business demands and facilitate future growth.

  • Interact with Problem Solvers Rather Than Product Sellers
    Smaller organizations require guidance and technical training to navigate through an ever more complex array of technology options capable of accelerating business growth and improving productivity. These companies do not need a computer consultant who is attempting to earn a commission on a certain vendor's products. IT support and product selling can lead to a scenario where the proposed solution is built around a predetermined technology instead of the true needs of a client. Progent avoids these dilemmas by selling just services instead of products. This enables Progent to align IT consulting with the real needs of clients.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, breadth of technical experience, refined remote support software, and familiarity with corporate IT allow offices to avoid the pitfalls of excessive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average longer than ten years of hands-on professional experience, at the forefront of IT support, performing a broad variety of IT projects for a large array of clients. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting staff. This ensures that you get not just world-class IT help, but also a consultant with proven approaches for applying technical knowledge to resolve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-premises help by the minute. As a result, you are charged exclusively for received services. Progent does not impose a more expensive rate for off-hours or priority service, and within California or in areas where Progent provides on-premises support, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no startup fee and asks no monthly commitment for services delivered during regular working hours. Many support organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids big invoices for fast fixes so you will not be forced to allow simple problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to deal with problems that are within their comfort zone, Progent can concentrate on delivering high-value services where Progent has little competition. Businesses who utilize familiar freelance service providers or who employ in-house IT staffs benefit when Progent transfers information about critical technology and tested processes to make their IT environments more reliable, secure, and productive.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service firms to provide 24x7 system monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network support to be anticipatory rather than reactive. By revealing possible problems before they cause downtime, system monitoring can save your IT network from stressful and expensive service disruptions.
How Does My Business Start Receiving Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.















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