Remote Computer Consulting for Montgomery Small Business Computer Networks
For small organizations and new businesses in Montgomery or throughout the state of Alabama, Progent's online network support engineers are ready to deliver professional and economical system support the moment your organization requires it. More than 10 years of offering online technical assistance has led to Microsoft Gold status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to refine online connectivity technology to repair IT problems quickly while avoiding the cost and lost productivity that comes with in-person support visits.
Even if your Montgomery company has a local freelance consultant or employs an in-house IT staff that can handle day-to-day computer problems, Progent’s Microsoft certified consultants provide an easy and seamless remote extension of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the expertise to fix unexpected system emergencies or particularly challenging integration projects.
Features of Progent's Online Network Support for Montgomery
Progent's online support, Internet-based repair, network security expertise, and network management services give small businesses in Montgomery or anywhere in the state of Alabama unparalleled leverage for your IT investment. Whether you require occasional phone help and Internet-based network repair or full-time Help Desk Call Center services and network management, Progent's professionals can provide your small business world class network support while permitting you to avoid the cost and administration overhead of running a large internal IT organization. Key features of Progent's National Remote Support program include:
Fast Telephone Contact with Microsoft Qualified Experts
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to small offices in Montgomery and is also ideal for customers in geographic areas of Alabama that have a limited supply of technicians with in-depth experience supporting Microsoft's latest family of server technologies. All Progent phone support staff have at least 10 years of background integrating Microsoft products. As a Microsoft Gold Certified Partner support firm, Progent has the advantage of a broad range of Microsoft support utilities, technical databases, and continuing education.
By the Minute Rates to Reduce Costs
Progent offers remote help on a by-the-minute basis, so you are billed only for the support you use. Progent asks for no minimum fee for online help and imposes no monthly subscription fee. This keeps you from paying big invoices for routine fixes.
Access to Cisco Network Design Professionals
As a Certified Partner for Cisco, Progent can provide access to on-staff professionals with experience in designing, implementing, and managing networking environments based on Cisco products. Progent can offer a CCIE or CCNP to show you how to build high-speed, reliable, and secure infrastructure for fixed and mobile networking.
Application Experts Group
Progent's core consulting offerings consist of system integration, MS Exchange consulting, system security design, and Help Desk Call Center support. Progent's Experts Team can provide in-depth consulting expertise in critical business applications. Support available from the Application Experts staff covers:
By providing a convenient centralized source for IT generalists and specialists, Progent can deliver fast, inexpensive, and comprehensive IT solutions that meet the special needs of your business.
Sophisticated Remote Connectivity Tools
Secure online access allows Progent's service professionals to observe precisely what your users see. This makes it easier to produce quick solutions to problems that might otherwise demand a costly personal service call. State-of-the-art remote connectivity software and experienced engineers combine to enable Progent to repair most network problems quickly and economically. Progent is a pioneer in online support and remote network analysis.
Support for Mainstream VPN Gateways
Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN remote connectivity allows the experts at Progent's Technical Response Center to access your network remotely without compromising network security.
24-hour Service for High System Availability
For small offices with mission-critical applications, Progent can provide 24x7 online technical services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager, this service can help ensure maximum system uptime.
Help Desk Outsourcing
Progent's Help Desk outsourcing services are designed especially for budget-conscious small companies whose workers require immediate recourse to a Help Desk service with effective telephone support and full escalation capability.
Benefits of Progent's IT Support for Small Offices in Montgomery
Progent's remote support services allow your City# small business to have the advantages of timely, enterprise-class IT support without the expense of managing an in-house IT staff. Your information system will acquire added strategic worth by being more available, productive, and secure. Advantages to your company include:
Convenient remote expansion of your local IT resources
For most small companies in Montgomery or anywhere in Alabama, nearby computer service resources, whether made up of independent consultants or an internal IT staff, can handle typical technical issues. However, serious problems sometimes occur when local support personnel are overstretched or absent, and some trouble may be associated with technology that is beyond the scope of your local support technicians. In these situations, Progent's on-call service professionals offer an easy, fast, and affordable solution to supplement your local help and to convey valuable information to improve your ability to deal with future problems locally.
Reduced Reliance on Individual Service Providers
For IT support, small companies commonly rely on independent freelance consultants. While independent service people carry smaller overhead than larger service firms and can often charge lower rates, they are sometimes overextended, making it difficult to respond quickly to urgent situations. If an independent service provider is busy with another customer, ill, on a trip, or in training, the lack of backup personnel may require your company to wait for assistance during an IT crisis. As your company grows, system unavailability and trouble with critical applications are more costly. The budget you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent provides a reliable source of backup service expertise to make sure your IT system remains up and running.
Build a Solid Foundation for Seamless Growth
Small businesses typically start with an information system created on a modest budget. Without a robust infrastructure, band-aid fixes can get piled on top of a weak foundation. When a network grows, reliability and expandability issues can hinder the productivity of the business. Such badly built environments require careful analysis, smart strategic planning, and extensive IT knowledge to upgrade to a system infrastructure able to provide the stable foundation to meet critical business demands and ease future growth.
Interact with Solution Providers Rather Than Product Vendors
Small companies require guidance and technical training to navigate through an increasingly complex array of product options available for promoting business growth and improving efficiency. These companies hardly need a computer consultant who is attempting to sell a certain vendor's technology. Network support and product sales can lead to a scenario where the recommended
solution is designed around a predetermined product instead of the true requirements of a small business. Progent avoids these conflicts of interest by selling only services rather than products. This allows Progent to align IT consulting with the real interests of clients.
How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's head count, breadth of technical knowledge, refined remote support software, and understanding of enterprise networking allow small companies to avoid the limitations associated with excessive reliance on smaller service organizations, independent freelance consultants, or over=stretched in-house IT help.
Proven Methodology
Progent’s team of Microsoft and Cisco qualified consultants average longer than a decade of real-world professional experience, at the front lines of IT support, performing a wide range of IT projects for an extensive mix of clients. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support team. This means that you get not only world-class IT help, but also a consultant with proven approaches for applying computer knowledge to solve real-world network problems rapidly.
Value Pricing
Progent's pricing policy is to charge for phone support and on-site visits by the minute. Consequently, you pay just for received support. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in areas where Progent provides in-person support, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no minimum charge and asks no monthly commitment. Many support organizations impose large minimum fees or charge for each quarter hour or longer. Progent's small granularity does away with big invoices for quick repairs so you won't be forced to permit less critical problems to stay unaddressed.
Complete Records of Delivered Services
Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all billed support activities. Unlike some freelance consultants or local service firms who provide minimal documentation or details of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support documentation sent by every consultant to every customer. The discipline of detailing and archiving service activity allows more effective service and avoids a variety of common misfortunes such as when a support client is effectively held captive to a consultant who refuses to let go of vital service information.
Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to resolve technical issues that are within their scope, Progent can concentrate on offering hard-to-find skills where Progent faces few competitors. Businesses who utilize trusted independent service providers or who employ internal IT staffs benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more reliable, secure, and productive.
Automated Network Monitoring with Microsoft MOM
Progent is one of the only consulting companies to offer 24x7 system tracking services based on Microsoft Operations Manager. MOM allows your network maintenance to be proactive instead of reactive. By uncovering possible issues before they cause lost productivity, network monitoring can keep your IT network from painful and expensive availability losses.
How Does Our Company Begin Getting Remote Network Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, contact Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent requirement for IT support, go to Immediate Emergency Support.
Progent's expertise providing Microsoft .NET support and Microsoft SQL Server help, and Progent's application development experience with Microsoft VBasic, XML, and other developer platforms make it possible to create custom mission-critical programs and eCommerce environments that integrate seamlessly with Microsoft Great Plains Software. Progent's Microsoft Dynamics GP reporting services can show you how to design reports that let you track your business more effectively, transforming raw information into valuable insights into your business.
Progent’s Microsoft certified experts offer a range of consulting services for Microsoft Dynamics GP 10.0. Microsoft Dynamics GP is a Microsoft financial platform and business management tool built, like all Microsoft accounting solutions, on the expandable and familiar platform of Windows technology. Great Plains 10.0, the latest edition of Microsoft financial software in the Microsoft Great Plains Accounting line, offers an affordable tool for managing and combining accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, CRM, and HR. Microsoft Dynamics Great Plains is easy to deploy and integrate, and with its modular approach you can license only the capability you currently need, with the option to expand clients and enlarge functionality in the future. Progent’s Microsoft Dynamics GP 10.0 Software consulting experts can help you deploy, customize and administer Great Plains 10.0 and also earlier versions of Great Plains including Great Plains 9.0 and Microsoft Great Plains 8.0.
For custom application development, Progent can supply software design experts to write line-of-business applications in areas such as eCommerce, web site design, Microsoft Dynamics products including Microsoft Dynamics GP, and custom management reports produced by Crystal Reports, Access Report, or FRx Reports. Progent’s consultants can use Internet Information Services to create custom eCommerce solutions based on Microsoft ASP.NET. Also, Progent can provide experts in a broad range of custom program development platforms including SQL Server and Delphi. For made-to-order e-Commerce programming, Progent also offers expertise in custom Access, custom Microsoft Visual Basic, custom Excel, and any other specialized development powered by any Microsoft development platform.
Progent's Virtual Helpdesk services are an integrated expansion of your internal IT support organization. This can include high-end call center features such as a special phone number with custom greeting. Progent will also rout calls directly to staff technicians who are specially provisioned and trained to handle your account. Also, Progent's Helpdesk staff can manage trouble tickets with any client trouble ticket software for seamless integration with your in-house technical services group. Advantages of Progent's Virtual Computer Support Helpdesk services include high-end Microsoft Help Desk Call Center expertise the minute you call, seamless expansion of your in-house resources, front-line help for urgent client issues, and per-minute billing.
Progent's ISSAP certified security experts, or Information Systems Security Architecture Professionals, are consultants who have earned ISSAP status as a result of thorough examination and significant experience with network security architecture. ISSAP security experts have in-depth knowledge of access control mechanisms and methodologies, phone system and network infrastructure protection, cryptography, requirements analysis, business continuity and disaster recovery planning (DRP), and physical security. Progent's ISSAP-certified security consultants can help your business with all phases of architecture security.
SQL Server 2005 offers powerful, standardized tools to IT experts and network users, lessening the difficulty of designing, deploying, administering, and accessing enterprise information and analytical programs on platforms ranging from handheld devices to enterprise information networks. The sophistication and integration demands of Microsoft SQL Server 2005 require a network consultant with hands-on expertise and wide knowledge in designing and deploying data-driven, end-to-end business IT applications. The experience of Progent's Microsoft-certified technical team, with an average of over 10 years of professional work supporting Microsoft technology, ensures you success in designing, configuring and supporting Microsoft SQL Server 2005 solutions that are well integrated with the Microsoft .NET environment.
Broadwing is the first carrier to complete an all-optically switched backbone network offering minimum latency and maximum performance. Broadwing offers a wide variety of data services including Broadwing T1, Bonded T1, T3, DSL, ISDN, and ATM. Broadwing Communications also provides Voice over IP service plus switched voice long distance. Progent has an agent agreement with Broadwing and is a Microsoft Gold Certified Partner and a Cisco Systems Partner equipped with the expertise to show you how to integrate Broadwing data and voice services to create a world-class, cohesive communications infrastructure on a down-to-earth budget.
The Help Desk support model adopted by Progent's Technical Response Center gives small organizations an efficient alternative to dependence on freelance consultants by offering extensive technical knowledge accessible to numerous support groups, 24x7 access to emergency help, fast escalation to world-class engineers for solving even the most intractable issues, support consistency and reliability, prompt follow-up enforced by veteran service administrators, a variety of easy-to-use mechanisms for initiating service tasks, and a high level of progress transparency made possible by ticket updates and accessible via a web portal.
MS Live Communications Server delivers IM and Real Presence as part of an extensible, world-class package featuring enhanced protection, seamless integration with additional Microsoft products, an extendable, industry-standard development environment, and support for regulatory mandates such as HIPAA, Sarbanes-Oxley, and GLB. Your enterprise can benefit from lower costs and improved business efficiencies, increased individual productivity, and stronger intellectual property protection with this simple-to-administer, highly available IM platform. Successful deployments of LCS call for careful planning and thought before installation. Progent's Microsoft-certified professionals can provide the skill necessary to deliver all the advantages of Live Communications Server across your entire organization.
Progent can provide convenient, immediate, and cost-effective access to registered CCIE consultants. CCIEs are elite networking experts who are awarded this prestigious classification only after strenuous testing by Cisco Systems. CCIEs are able to handle even the most complex problems surrounding network architecture, integration, troubleshooting, and support. Progent’s CCIE experts work closely with Cisco in-house staff in analyzing problems with Cisco's IOS platform and developing workarounds or obtaining software updates to resolves problems. Progent can provide quick contact with a CCIE by phone so that you are able to get immediate assistance for tough network problems that are affecting business productivity but are beyond the scope of your usual network support resources. Progent's CCIE consulting engineers can access your environment via state-of-the-art remote connectivity tools in order to provide timely and affordable diagnosis and remediation of urgent network problems.
Progent’s business reporting professionals offer expertise in Crystal Reports, FRx, and Microsoft Access reporting software. Progent can also show you how to configure the server, communications and security infrastructure necessary to maintain a cutting-edge reporting solution. Progent’s reporting specialists can be particularly useful in assisting you to combine information from various data sources such as Access, Excel, XML, OLAP, SQL and a broad range of accounting packages and enterprise management software.
