Fast Remote Consulting for Montgomery UNIX, Linux, or Sun Solaris SystemsFor small and midsize companies located in Montgomery or anywhere in the state of Alabama, Progent provides help for information systems based on UNIX or Linux or for environments that feature a mix of UNIX and Microsoft Windows technology. Progent has provided remote support to businesses in all 50 states in the United States. (See Progent's customer recommendations). Progent also can furnish the consultation CCIE-qualified engineers for complex infrastructure issues, plus the assistance of CISSP and CISM-certified security consultants to help with advanced security design and disaster recovery planning.

Progent's remote technical support services represent exceptional value because they are equipped with the practical experience and the sophisticated tools to solve most information system problems rapidly. Efficient support reduces direct costs because solutions require a smaller number of chargeable minutes. Online support also eliminates the cost of dispatching a consultant to your location. Your company benefits additionally in indirect expenses by reducing or eliminating system outages and related costs resulting from business disruption, upset clients, idle workers, and distracted executives.

Progent's pricing policy for online support is designed to get the most out of your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are billed just for the services that you receive. In contrast to typical remote support organizations, Progent requires no service activation surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for pricing avoid scenarios where speedy. minor solutions manage to turn into large invoices. Progent's skill at handling problems efficiently results in your company saving money.

Progent's Online Technical Support Tools
Over time, Progent has developed an array of optimized technologies and field-tested processes that promote the highest level of effectiveness for remote help and troubleshooting for small and midsize business information systems. Progent provides protected Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN access allows the staff of Progent's online support team to interface to your system without compromising corporate security.

Progent's sophisticated customer support database system keeps comprehensive histories describing all service that Progent's clients have been provided. Progent's staff consultants have access to the specifics of all help rendered to every customer by every Progent engineer. This history of trouble tickets and responses is stored as a quickly exploitable proprietary database that enables Progent's remote technical professionals to share their experiences company-wide to ensure that the efficiency of Progent's support services grows daily. Progent's advanced certifications and close partnerships with important vendors such as Cisco and Microsoft make available additional vast technical support databases and allow quick response from manufacturers' internal product engineers so Progent's online service specialists can arrive at the most efficient resolutions promptly.

Initiate Online UNIX, Linux, Sun Solaris, or Apple Mac OS X Computer Support from Progent
To get started with Progent's phone services in Montgomery or anywhere in Alabama or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical requirement for IT help, visit Immediate Urgent Support.

Remote Technical Services Provided by Progent
Progent's phone-based technical service engineers offer advanced credentials in an extensive set of technologies. This wide range of technical skills permits Progent's engineers to resolve almost any emergency likely to crop up in a small or midsize business network. Credentials held by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional, Voice Professional, and Design Associate.

To help clients with mixed-OS networks, Progent also provides the services of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional engineers.

Phone-based technical support services Offered by Progent to companies in Montgomery and throughout the state of Alabama include:

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X online support services address a broad spectrum of computer technology such as system infrastructure, email solutions, system and process security, UNIX and Microsoft Windows integration, VMware technologies for server hardware economization and easy administration, and transitioning from older applications to current Windows or Linux-powered environments. Progent's group-based methodology for solving technical problems promotes quick escalation, when required, to engineers with task-relevant expertise to handle challenging situations. This expedites repair of urgent problems, minimizes network downtime, and lowers support expense.

    Progent's UNIX/Linux support engineers can provide emergency phone-based help for analyzing anomalies affecting UNIX, Linux, or Solaris systems based on popular derivatives of UNIX such as:

    Major Linux versions for which Progent can provide expertise include:

  • Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
    Cisco Engineers for Montgomery, AlabamaThe Cisco Certified Internetwork Expert credential is the premier accreditation for network infrastructure consultants, and certifies a consultant's networking knowledge at the master level. Cisco qualified CCIEs know how to deal with even the most complex problems occurring in network infrastructure planning, integration, management, protection, and problem solving. Cisco qualified CCIEs work closely with Cisco's in-house support staff in analyzing anomalies with IOS Software network administration utilities and developing alternate approaches or identifying software patches. CCIEs represent an excellent cost-effectiveness since their depth of experience permits them to resolve the most complex problems quickly. In many instances, less seasoned engineers can wrestle for many hours or even days with the same problems that a CCIE can resolve in minutes. Few support organizations make Cisco-qualified CCIEs available to assist small and medium sized businesses. Progent offers fast telephone contact with a CCIE so your company can receive immediate assistance for complex network infrastructure issues that are crippling business efficiency but are not within the comfort zone of your ordinary network support personnel. Progent's Cisco CCIE engineers can connect to your environment via the latest remote troubleshooting tools to provide efficient, safe, and economical diagnosis and remediation. Progent's CCIEs offer consulting for the entire range of Cisco's top-selling family of infrastructure appliances such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst switches, plus Virtual Private Network technology.

  • Certified Microsoft Windows Expertise
    Microsoft Windows Expertise for Montgomery, AlabamaProgent's Microsoft-certified remote service engineers can deliver computer system repair and consulting help for all Microsoft server platforms. Progent is a Microsoft Gold Partner and can offer your organization the assistance of support engineers who can assist your company with a wide range of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 integration, Exchange Server 2010 maintenance, SharePoint 2013 application development, Skype for Business Server planning and deployment support, Microsoft Lync Server management and Microsoft Office Communications Server troubleshooting, Forefront TMG 2010 management and ISA Server 2006 maintenance, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server planning, SBS Server 2011 consulting, and Windows Essentials cloud integration.

    Progent also can deliver a broad range of online desktop support services such as Windows 7 migration help, preparing for to 64-bit desktop software, configuring Office 2010, and automating workstation deployment.

  • CISM and CISSP Certified System Security Engineers
    CISSP Qualified System Security Engineers for Montgomery, AlabamaProgent's accredited CISSP and ISSAP security engineers can provide a variety of security solutions that can enhance the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows environment against assaults or help your company to recover quickly following a serious penetration. Security support services offered by Progent cover in depth network security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; rapid cleanup after malicious assaults; setting up firewalls; building secure techniques for off-site and mobile access; securing your email infrastructure from spam and DHA attacks; and instituting round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert online support services to help organizations of any size connect their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can help you to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid topologies that combine local IT assets along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting services remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special IT projects that small businesses often request. Billing charges for ongoing development or consulting projects are set based on the qualifications of the consultants required. Progent's background in these important areas of information technology allows clients to complete major projects economically and on schedule. Progent's project-based online engineering solutions include:
  • Help Desk Support
    Progent's Help Desk Call Center programs for small and midsize companies with environments based on UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Call Center outsourcing services are a convenient solution for small organizations who lack the money or time to create an in-house Help Desk but who require fast response from an effective Call Center with professional telephone support as well as the available expertise to escalate the most challenging problems to advanced consultants.

    Progentís Virtual Help Desk Call Center is intended for bigger companies and operates as a transparent supplement to your existing Help Desk staff. Progent's Virtual Help Desk Call Center can act as an escalation option to handle complex technical issues, or be available in those instances when your other resources are overwhelmed.

    Progent's Call Center consulting support can aid you in establishing an efficient new Help Desk Call Center or enhancing your current organization, identifying or modifying Help Desk software to meet the unique demands of your business, or adding occasional phone support staff to reinforce your in-house Help Desk resources to deal with unusually busy events like software migrations, major upgrades, or installing new business software.

    Progent's Help Desk Call Center team of veteran information technology professionals gives your computer users in Montgomery or anywhere in the state of Alabama fast contact with an effective support resource with years of experience offering telephone-based help and remote troubleshooting for computer environments based on UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft products. Progent's charter is to earn the Call Center perception as a key enabler of business success, and Progent's goal is to solve rather than merely record network issues.

  • Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Consulting staff offers phone-based and in-depth engineering expertise and training in specific business application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide expertise, programming, and education for popular Microsoft applications such as CRM, Office Project, Microsoft Office Word, and Microsoft Excel. To learn additional information about Progent's expertise, custom programming, and education offerings for UNIX, Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, refer to Progent's Business Application Experts Team.

    Progent's Apple Mac professionals can promote the creative facets of Macintosh systems by providing phone-based help services and education in graphics, audio, and video. Progent's support professionals can provide expertise in a variety of Mac programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with common projects such as scanning or digitizing audio or video or setting up an audio/video production studio.

    Online Network and Server Monitoring Support
    Progent offers businesses in Montgomery, or anywhere in the state of Alabama, online network monitoring support powered by Microsoft Operations Manager, adapted by Progent to fit your environment so your IT support is proactive and automated. By detecting potential problems before they expand into crashes, remote monitoring can ward off stressful and expensive network failures. Progent can also use server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple Mac systems, Windows networks, or systems that incorporate a variety of OS platforms.

How Your Montgomery Company Can Contact Progent's Remote Support Professionals
To contact Progent about emergency online expertise with UNIX/Linux, Solaris, or Mac OS X computer systems, go to Progent's Emergency Online Support, phone 1-800-993-9400, or refer to Contact Progent.

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