UNIX and Linux Phone-based Support Services for Montgomery Small Company Networks
For small companies in Montgomery or anywhere in Alabama, Progent provides round-the-clock remote help for information systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a mix of UNIX-family systems and Windows technology. Progent has provided remote support to companies in all 50 states in the United States. Progent also offers the consultation Cisco Systems CCIE-certified network specialists for complex infrastructure problems, as well as the assistance of CISSP-accredited security consultants to help with high-level security architecture and diagnostic issues.
Progent's online technical support engineers represent exceptional value due to the fact that they have the practical experience and the advanced technology to resolve most network issues quickly. Efficient support reduces direct costs since solutions accumulate fewer chargeable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your site. Your company benefits even more with incidental expenses by minimizing or avoiding system downtime and associated costs due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives.
Progent's billing policy for online support is structured to stretch your IT service dollar. Progent charges by the minute for telephone-based consulting, so you owe just for the services that you actually get. In contrast to many online support organizations, Progent requires no initialization fee or minimum fees. Progent's one-minute billing unit and simple model for pricing prevent scenarios where quick repairs somehow end up as large bills. Progent's penchant for disposing of technical issues quickly translates into your business saving money.
Progent's Remote Technical Support Technologies
Through years of experience, Progent has developed a collection of customized technologies and proven methodologies that permit the maximum degree of effectiveness for remote engineering help and repair for small and midsize business IT systems. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Sonicwall and Watchguard. Protected VPN connectivity allows the experts of Progent's online support team to access your company's computer system remotely without breaching system security.
Progent's powerful technical support database system maintains detailed histories of all service that Progent's clients have been provided. Progent's authorized engineers have access to the details of all help delivered to each client by any consultant. This history of trouble tickets and solutions is organized as a readily searchable proprietary database that permits Progent's remote technical experts to communicate their knowledge company-wide to make sure that the quality of Progent's support grows over time. Progent's advanced certifications and formal relationships with major industry leaders including Cisco and Microsoft make available other vast technical support knowledge bases and to vendors' in-house engineering staff so that Progent's online service specialists are able to find optimal solutions promptly.
Initiate Remote UNIX, Linux, Solaris, or Apple Mac OS X Technical Support. Assistance from Progent
To initiate Progent's phone services in Montgomery or anywhere in Alabama or to find out additional information about Progent's online support programs, contact Progent at 888-412-5546 or send email to information@progent.com. If you have a critical need for network support, visit Immediate Emergency Support.
Remote Technical Services Available from Progent
Progent's remote technical support professionals have credentials in an extensive set of disciplines. This breadth of capability allows Progent's consultants to tackle virtually any problem that may occur in a small or midsize business network. Credentials earned by Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Help Desk Specialist, and Technical Coordinator (ACTC). Cisco Systems credentials owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, CCSP, CCVP, and Design Associate.
Online support services provided by Progent to small businesses in Montgomery and anywhere in the state of Alabama include:
UNIX/Linux, Sun Solaris, and Apple Mac OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple Mac OS X online consulting services address a broad spectrum of information technology such as network architecture, messaging solutions, network and process security, UNIX/Linux and Windows coexistence, virtual server technologies for server economization and easy administration, and migration from legacy systems to Windows or Linux-based environments. Progent's group-based methodology for resolving technical problems promotes quick escalation, when required, to engineers with appropriate expertise to handle challenging scenarios. This accelerates solutions of urgent problems, reduces network downtime, and cuts service costs.
Progent's UNIX/Linux consultants can provide urgent phone-based assistance troubleshooting anomalies affecting UNIX/Linux networks based on popular variants of UNIX such as:
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Problem Solving The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure engineers, and certifies a consultant's networking knowledge at the master level. CCIEs know how to handle even the most complex challenges surrounding network infrastructure design, installation, administration, protection, and problem solving. Cisco CCIEs operate closely with Cisco System's in-house engineers in isolating anomalies with Cisco IOS network administration utilities and coming up with workarounds or identifying software updates. Cisco CCIEs provide exceptional cost-effectiveness since their depth of experience permits them to solve the most complex problems quickly. In many instances, less experienced consultants can wrestle for hours or even days with identical tasks that a Cisco CCIE can resolve in minutes.
Few support firms make Cisco CCIEs available to assist small and mid-size businesses. Progent offers quick telephone access to a CCIE so your company can get urgent support for severe network problems that are lowering worker productivity but are not within the scope of your local IT maintenance providers. Progent's Cisco-qualified CCIE consultants can interface to your computer system using the latest remote support technology to perform fast, secure, and economical diagnosis and repair.
Progent's CCIEs have assistance with all of Cisco's popular selection of infrastructure devices such as PIX Series Firewalls and ASA 5500 Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) solutions.
Certified Microsoft Windows Experts Progent's Microsoft-certified online support professionals can provide computer troubleshooting and consulting assistance for the complete line of Microsoft server and office productivity products. Progent is a Microsoft Gold Partner network support firm and can offer your organization the help of consulting engineers who can show you how to deploy, maintain and administer the entire family of Microsoft Servers including Microsoft Windows 2003 Server, Microsoft SQL Server, Microsoft ISA Server 2006, Biztalk Server, Microsoft Commerce Server, Content Management Server, Microsoft Small Business Server 2003 (SBS 2003), Exchange Server, Microsoft Application Center, SharePoint Server 2007, Project Server, and Microsoft Operations Manager 2007 and MOM 2005.
CISSP and ISSAP Qualified System Security Experts Progent's qualified CISSP, ISSAP, and CISM network security consultants offer a range of system protection services that can improve the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against assaults or assist your company to clean up rapidly after a serious penetration. Security consulting services available from Progent include: comprehensive network security audits utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Netcat; quick recuperation from virus and worm assaults; installing firewalls; designing secure techniques for off-site and mobile connectivity; protecting your messaging system from spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
Special Support Services Offered by Progent
Progent offers the services of seasoned remote consulting professionals for special IT projects that small businesses often request. Billing charges for ongoing development or consulting projects are determined according to the qualifications of the consultants assigned. Progent's background in these special fields of information technology allows customers to execute critical initiatives within budget and on schedule. Progent's project-based online engineering services include:
Help Desk Call Center Expertise
Progent's Help Desk support programs for small organizations with networks that incorporate UNIX, Linux, Solaris, Apple Mac, Cisco Systems, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing support services are intended for small companies who lack the money or time to build and maintain an internal Call Center but who want quick response from an effective Help Desk with proficient phone assistance as well as the technical depth to escalate complex tasks to high-level engineers.
Progent’s Virtual Help Desk is intended for bigger businesses and operates as a transparent reinforcement of your current Help Desk team. Progent's Virtual Help Desk can operate as a an escalation option for complex network challenges, or be available in overflow situations when your regular support engineers are too busy.
Progent's Help Desk Call Center consulting expertise can support you in creating an effective new Help Desk Call Center or enhancing your existing one, evaluating or customizing Help Desk Call Center software products to meet the particular demands of your corporation, or adding occasional phone support personnel to supplement your existing Call Center group during high-demand events like software migrations, mass updates, or rolling out new business software.
Progent's Call Center team of experienced network experts provides your workers in Montgomery or anywhere in the state of Alabama quick communication with a dependable support resource with years of experience offering telephone-based support and remote repair service for computer environments powered by UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco Systems, or Microsoft products. Progent's charter is to earn the Help Desk the reputation as a key driver of company productivity, and Progent's aim is to solve rather than just report technical problems.
Business Applications Services: Training, Customization, and Problem Solving
Progent's Applications Consulting Group can supply online advanced consulting support and education in special business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, customization, and training for familiar Microsoft applications such as Microsoft CRM, Project, Microsoft Office Word, and Office Excel. To find out more information on Progent's consulting, programming, and training services for UNIX, Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, visit Progent's Applications Experts Team.
Progent's Apple Mac consultants can nurture the artistic elements of Macintosh environments by offering phone-based help support and training in graphics, sound, and video. Progent's consultants can provide assistance in a large selection of Apple Mac creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with common procedures like scanning or digitizing audio/video or establishing an audio/video production facility.
Online Network and Server Monitoring Support
Progent can provide businesses in Montgomery, or anywhere in the state of Alabama, remote network and server monitoring support powered by Microsoft Operations Manage (MOM), adapted by Progent to fit your environment so your IT support is proactive and automated. By detecting emerging issues before they evolve into network outages, system monitoring can ward off disruptive and costly information system crises. Progent can also assist with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X networks, Microsoft networks, or systems powered by multiple OS platforms.
How Your Montgomery Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency phone-based support with UNIX/Linux, Sun Solaris, or Mac OS X computer systems, visit Progent's Emergency Online Support, call 1-800-993-9400, or e-mail information@progent.com.
Progent offers a selection of data transport services from top service providers such as AT&T, Broadwing, and New Edge Networks. Data communications technologies offered through Progent include ISDN, DSL, Frame Relay over DSL, Full or Fractional T1, ATM, DS3, plus stationary and moving wireless. Progent can help you with all aspects of designing and integrating a sensible data transport solution that optimizes the productivity of your computer network. Progent can also offer support services ranging from computer troubleshooting to comprehensive IT outsourcing to ensure that your data transport plans can succeed.
Progent's Microsoft-certified ISA Server consulting experts have extensive backgrounds creating corporate security solutions for information systems with many sites, mobile workers, and line-of-business eCommerce applications. A Progent ISA 2004 Firewall engineer can help your small or mid-size company plan and implement an installation of Microsoft ISA Server 2004 that meets your IT protection needs without restricting your network.
important characteristics of Microsoft Great Plains software include a modular structure that lets you license only the functionality you require, a standardized foundation based on Microsoft technologies to protect your investment and provide a highly integrated environment, advanced reporting capabilities that allow you to track all activities, revenues and expenses and sales patterns, compatibility with Microsoft Office to enable access to business information, the ability to integrate information from virtually any db software or desktop application into Microsoft Dynamics Great Plains, and an open architecture that makes it possible to create specialized applications. Progent can show you how to set up and maintain a reliable, protected server and communications infrastructure to support Microsoft Dynamics Great Plains, and can provide expert Great Plains support professionals to help you turn the powerful features of Great Plains software into a productive business solution.
Progent's CISM-certified security staff can show you how to protect your Mac network through expert support offerings including running security audits, recovery from virus and worm attacks, configuring firewalls, integrating safe off-site and mobile connectivity, installing monitoring programs for protection against viruses, spam, and malware, and developing a comprehensive security plan adapted for the particular objectives of your business information system.
Cisco's current connectivity products and technologies support a new generation of data center architecture that permits ongoing improvements in server, storage, network framework, and application technologies in a manageable and cost-effective way. Progent can help businesses to select and implement Cisco's connectivity and security technology to create a solid foundation for your data center and to streamline your data center operations in critical areas such as processor and storage utilization, comprehensive protection, processor consolidation, regulatory issues, and disaster recovery.
Microsoft CRM helps mid-market businesses nurture profitable customer relationships. Integrated Sales and Customer Service components enable in-house staff to share information to help promote selling success and deliver consistent, effective customer service. Progent can configure the optimal network infrastructure, including local and offsite wireless access, to back Microsoft CRM, and Progent's Experts Team can provide your San Francisco Bay Area small business with a certified MS CRM professional who can show you how to integrate Microsoft CRM with your sales or customer support databases.
Progent's certified Windows 2000 consultants can help you optimize the functionality of your current Windows 2K Servers and can streamline network management, provide tech support and troubleshooting, and strengthen security. Progent can also help you design, rationalize, and execute a plan to upgrade from Microsoft Windows Server 2000 to Windows 2003 Server. Progent is experienced in setting up test programs to reduce the technical risk involved with migrating to Windows Server 2003 by identifying potential hardware and application compatibility problems.
For companies with Apple Macintosh users in Northern California, Progent offers onsite training customized for people who wish to expand their knowledge of the Apple OS X platform, Macintosh hardware, or Mac office software including Word, Excel, and Entourage for Mac.
Stealth penetration checking is a key part of any comprehensive network security plan. Progent’s security professionals can perform thorough intrusion tests without the awareness of your organization's internal IT staff. Stealth penetration testing shows whether current security defense systems such as intrusion incident warnings and event log analysis are correctly configured and actively monitored.
The experience of Progent's certified Microsoft Windows Server 2003 consultants, with an average of over 11 years of work in Microsoft technology, assures you success in identifying the edition and set up of Windows 2003 Server that aligns most closely with your company's goals. Progent can also assist you with planning, deploying, managing and troubleshooting powerful information technology applications based on Microsoft Windows Server 2003, and can streamline your migration from Windows 2000 or Microsoft Windows NT.
Progent provides nationwide urgent phone support and troubleshooting services for businesses who operate Apple Mac OS X environments or whose IT systems include a mix of Apple Mac and Microsoft technology. Remote IT help offers maximum leverage for your information technology budget by extending client efficiency and shortening the hours billed for network repair services. Sophisticated remote access tools and experienced service specialists and engineers combine to enable Progent to handle most IT issues without squandering time and money by traveling to your location. In the vast majority of cases your IT problems can be dealt with by telephone or via a combination of telephone help and online connectivity. Progent can offer the services of Cisco certified CCIE network engineers and CISM and CISSP certified security professionals to assist you with the most difficult system problems.
For small companies in Montgomery or anywhere in Alabama, Progent provides round-the-clock remote help for information systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a mix of UNIX-family systems and Windows technology. Progent has provided remote support to companies in all 50 states in the United States. Progent also offers the consultation Cisco Systems CCIE-certified network specialists for complex infrastructure problems, as well as the assistance of CISSP-accredited security consultants to help with high-level security architecture and diagnostic issues.
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure engineers, and certifies a consultant's networking knowledge at the master level. CCIEs know how to handle even the most complex challenges surrounding network infrastructure design, installation, administration, protection, and problem solving. Cisco CCIEs operate closely with Cisco System's in-house engineers in isolating anomalies with Cisco IOS network administration utilities and coming up with workarounds or identifying software updates. Cisco CCIEs provide exceptional cost-effectiveness since their depth of experience permits them to solve the most complex problems quickly. In many instances, less experienced consultants can wrestle for hours or even days with identical tasks that a Cisco CCIE can resolve in minutes.
Progent's Microsoft-certified online support professionals can provide computer troubleshooting and consulting assistance for the complete line of Microsoft server and office productivity products. Progent is a 
Progent's qualified CISSP, ISSAP, and CISM network security consultants offer a range of system protection services that can improve the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against assaults or assist your company to clean up rapidly after a serious penetration. Security consulting services available from Progent include: comprehensive network security audits utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Netcat; quick recuperation from virus and worm assaults; installing firewalls; designing secure techniques for off-site and mobile connectivity; protecting your messaging system from spam and directory harvest attacks; and establishing 24x7 proactive monitoring.
