Fast Online Consulting for Montgomery UNIX, Linux, or Sun Solaris SystemsFor small companies in Montgomery or anywhere in Alabama, Progent offers support for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a mix of UNIX and Microsoft Windows technology. Progent has delivered remote troubleshooting to businesses in every state in the United States. (Refer to Progent's client recommendations). Progent also offers the expertise of Cisco CCIE-certified engineers for challenging connectivity issues, as well as the services of CISA and CISM-certified security consultants to help with advanced security design and business continuity preparedness.

Progent's online support engineers offer exceptional value because they are equipped with the practical experience and the sophisticated technology to solve most information system issues quickly. This reduces direct expenses since service calls accumulate a smaller number of chargeable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your site. Your company saves additionally with incidental expenses by minimizing or avoiding network outages and associated losses stemming from business disruption, upset customers and vendors, idle employees, and distracted management.

Progent's pricing policy for online help is structured to stretch your IT service investment. Progent charges per minute for telephone-based consulting, so you are charged exclusively for the services that you actually get. In contrast to many online support firms, Progent asks for no startup surcharge or minimum job duration. Progent's one-minute billing unit and clean policy for billing avoid situations where speedy. minor repairs somehow turn into major invoices. Progent's skill at solving problems efficiently translates into your company conserving cash.

Progent's Remote Service Technologies
Over the years, Progent has fine tuned an array of customized tools and field-tested processes which allow the highest level of efficiency for online help and troubleshooting for small and midsize company computer networks. Progent offers protected Virtual Private Network support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN technology enables the engineers of Progent's Technical Response Center to link to your company's network without compromising network security.

Progent's advanced service reporting system maintains detailed records describing all support that Progent's clients have received. Progent's team consultants have access to the specifics of assistance provided to every Progent customer by every engineer. This database of anomalies and responses is structured as an easily accessible internal knowledge base that enables Progent's remote technical experts to share their experiences company-wide to ensure that the effectiveness of Progent's technical support improves over time. Progent's advanced accreditations and close relationships with important industry leaders such as Cisco and Microsoft make available additional vast technical knowledge bases and allow quick access to manufacturers' in-house support staff so Progent's online service specialists can find the most efficient solutions quickly.

Get Remote UNIX, Linux, Solaris, or macOS and OS X Computer Help from Progent
To access Progent's remote support in Montgomery or anywhere in Alabama or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for IT support, visit Immediate Urgent Support.

Remote Technical Services Available from Progent
Progent's remote technical service experts possess credentials in a comprehensive set of disciplines. This breadth of capability allows Progent's consultants to manage almost any crisis likely to occur in a small business network. Credentials earned by Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support experts include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional (CCVP), and Design Professional.

To provide assistance to businesses with multi-operating system environments, Progent also provides the support of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Remote support services provided by Progent to clients in Montgomery and anywhere in the state of Alabama include:

  • UNIX, Linux, Solaris, and Apple macOS and OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online support services cover a broad spectrum of information technology including system infrastructure, messaging systems, network and operational security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server hardware economization and simplified administration, and transitioning from older systems to the latest Windows or Linux solutions. Progent's team-oriented methodology for resolving network problems promotes fast escalation, if necessary, to engineers with appropriate experience to tackle challenging scenarios. This accelerates repair of critical problems, minimizes lost productivity, and lowers support expense.

    Progent's UNIX and Linux support engineers can provide urgent phone-based help for diagnosing anomalies affecting UNIX/Linux networks based on leading versions of UNIX including:

    Major Linux platforms for which Progent offers expert support include:

  • Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
    Cisco CCIE Consultants for Montgomery, AlabamaThe Cisco Certified Internetwork Expert credential is the top accreditation for network infrastructure professionals, and validates a person's network technology skills at the expert level. Cisco qualified CCIEs know how to deal with the most difficult problems encountered in network design, deployment, maintenance, protection, and repair. Cisco qualified CCIEs work closely with Cisco's in-house product support engineers in isolating anomalies with Cisco IOS Software network administration tools and developing workarounds or locating software updates. Cisco qualified CCIEs represent an exceptional value since their depth of expertise permits them to solve even the most complex problems rapidly. In common instances, less seasoned engineers can wrestle for many hours or days with identical tasks that a Cisco-qualified CCIE can fix in minutes. Few support organizations make CCIEs accessible to help small and medium sized companies. Progent can provide fast telephone contact with a Cisco authorized CCIE so your company can get timely help for severe network infrastructure problems that are crippling worker productivity but are not within the scope of your local computer service personnel. Progent's Cisco CCIE support experts can interface to your environment using state-of-the-art remote support technology to perform quick, safe, and affordable analysis and repair. Progent's Cisco-qualified CCIEs offer consulting for the complete line of Cisco's top-selling selection of networking devices such as PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst switches, as well as VPN products.

  • Certified MS Windows Expertise
    MS Windows Support for Montgomery, AlabamaProgent's Microsoft-certified online support engineers can provide network repair and IT assistance for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your business the assistance of support engineers who can assist your company with a broad variety of platform support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, Microsoft Exchange Server 2016 planning and deployment, Exchange Server 2013 integration, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server design, Microsoft Skype for Business Server migration consulting, Lync Server 2013 management and Microsoft Communications Server 2007 troubleshooting, Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring, Project Server planning, Small Business Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition can deliver a wide range of online PC desktop services such as Microsoft Windows 7 integration, upgrading to 64-bit workstation applications, configuring Office 2010, and streamlining desktop configuration.

  • CISSP and ISSAP Qualified Network Security Consultants
    CISSP Qualified System Security Engineers for Montgomery, AlabamaProgent's certified CISM and CISSP security engineers offer a range of system protection services to improve the defenses of your UNIX/Linux, Solaris, Apple Mac or Windows network against assaults or assist you to recuperate rapidly after a damaging penetration. Security services available from Progent include: comprehensive network security evaluation using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Netcat; fast cleanup after malicious assaults; installing firewalls; establishing safe techniques for off-site and mobile communication; defending your email system against viruses, spam and DHA attacks; and managing 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced remote support services to help businesses of all sizes connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in both cloud-only systems or in hybrid architectures that combine physical IT assets along with cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering high-level consulting services online, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
Special Consulting Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for contract IT projects that small companies often request. Progent's rates for ongoing consulting tasks are determined based on the level of expertise of the consultants required. Progent's background in these special areas of computer technology enables customers to execute critical initiatives economically and on schedule. Progent's project-based remote consulting solutions include:
  • Help Desk Services
    Progent's Call Center programs for small and midsize organizations with networks based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Call Center process consulting. Progent's Call Center outsourcing support services are well suited for smaller businesses who don't have the money or time to assemble and manage an in-house Help Desk Call Center but who want fast access to an efficient Call Center with professional phone support as well as the available expertise to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Call Center is intended for bigger businesses and acts as a seamless extension of your current Call Center team. Progent's Virtual Help Desk Call Center can act as an escalation resource for complex network issues, or be available in hectic circumstances when your ordinary service providers are swamped.

    Progent's Help Desk Call Center consulting services can guide you in building an effective new Help Desk or improving your current organization, evaluating or modifying Call Center application software to meet the particular needs of your business, or providing temporary online staff to reinforce your existing Help Desk Call Center group to deal with demanding scenarios such as software transitions, major upgrades, or rolling out new business software.

    Progent's Help Desk Call Center staff of seasoned network professionals offers your workers in Montgomery or anywhere in the state of Alabama immediate communication with an efficient technical support group with extensive experience providing telephone-based support and online diagnostics for networks powered by UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's mission is to give the Help Desk perception as a major contributor to company performance, and Progent's aim is to solve and not merely track technical problems.

  • Business Applications Services: Education, Development, and Problem Solving
    Progent's Applications Consulting staff provides remote and in-depth consulting support and education in specific application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and training for Microsoft applications such as Microsoft CRM, MS Office Project, MS Office Word, and Excel. For more concerning Progent's expertise, customization, and education offerings for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.

    Progent's Mac experts can support the creative components of Mac systems by delivering remote help support and education in imaging, audio, and motion video. Progent's consultants offer expertise in a variety of Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's consultants can also assist you with common jobs such as scanning or digitizing audio/video or setting up an audio/video production studio.

    Remote Network and Server Monitoring Support
    Progent offers businesses in Montgomery, or anywhere in the state of Alabama, remote computer system monitoring support based on Microsoft System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to fit your environment so that your IT support is proactive rather than reactive. By detecting emerging problems before they grow into network outages, system monitoring can minimize inconvenient and costly information system failures. Progent can also provide help with network monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows systems, or environments that incorporate a mix of OS platforms.

How Your Montgomery Business Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent remote support with UNIX, Linux, Solaris, or macOS and OS X environments, visit Progent's Emergency Online Help, phone 1-800-993-9400, or refer to Contact Progent.

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