Urgent Remote Help for Montgomery UNIX, Linux, or Sun Solaris SystemsFor small companies located in Montgomery or anywhere in Alabama, Progent offers help for computer systems based on UNIX, Linux, Sun Solaris, or Mac OS X or for environments that feature a mix of UNIX-family systems and Microsoft platforms. Progent has delivered remote support to businesses in all 50 states in the U.S. (See Progent's client testimonials). Progent also offers the consultation Cisco CCIE-certified network specialists for complex connectivity issues, as well as the assistance of CISA and CISSP-certified security consultants to handle advanced security architecture and disaster recovery preparedness.

Progent's remote support services represent excellent leverage due to the fact that they are equipped with the practical experience and the advanced technology to solve most information system problems quickly. This reduces immediate costs because service calls require fewer billable consulting minutes. Online help also eliminates the cost of sending an engineer to your office. Your company saves additionally with incidental costs by minimizing or eliminating network outages and associated costs due to business disruption, upset customers and vendors, idle workers, and de-focused executives.

Progent's pricing policy for remote help is structured to get the most out of your network support dollar. Progent bills per minute for phone consulting, so you pay just for the services that you receive. In contrast to typical remote support organizations, Progent requires no initialization surcharge or minimum job duration. Progent's one-minute granularity and clean model for pricing save you from scenarios where quick fixes manage to turn into major invoices. Progent's skill at solving technical issues efficiently translates into your business spending less money.

Progent's Online Technical Support Tools
Through years of experience, Progent has fine tuned a collection of customized technologies and field-tested methodologies which ensure the highest degree of effectiveness for remote technical support and repair for small and midsize business information systems. Progent provides protected VPN support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Protected VPN access enables the consultants of Progent's remote service group to link to your company's environment without compromising corporate security.

Progent's sophisticated service reporting system keeps thorough records of the service that Progent's clients have received. Progent's authorized engineers have access to the details of services provided to every Progent customer by every Progent consultant. This history of trouble tickets and resolutions is organized as an easily retrievable support database that enables Progent's online support engineers to communicate their experiences with the whole team to make sure that the efficiency of Progent's support grows over time. Progent's advanced certifications and close partnerships with important technology companies such as Cisco and Microsoft make available additional vast technical support databases and permit fast response from manufacturers' internal product engineers with the result that Progent's remote consulting specialists can find the most efficient solutions quickly.

Initiate Online UNIX/Linux, Solaris, or Apple Mac OS X Technical Assistance from Progent
To get started with Progent's remote support in Montgomery or anywhere in Alabama or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical need for IT support, go to Immediate Urgent Support.

Online Support Services Offered Progent
Progent's phone-based technical support engineers possess credentials in an extensive array of disciplines. This wide range of technical skills allows Progent's consultants to resolve practically any emergency likely to take place in a small company information system. Certifications earned by Progent engineers in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, Security Professional, Voice Professional, and Design Professional.

To support companies with mixed-platform environments, Progent also offers access to consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP experts, and Information System Security Architecture Professional (ISSAP) engineers.

Remote technical support services Offered by Progent to clients in Montgomery and throughout the state of Alabama include:

  • UNIX, Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X phone-based consulting services cover a broad range of computer technology including system architecture, email systems, network and process security, UNIX and Windows coexistence, virtual server products for server hardware economization and simplified management, and transitioning from older systems to the latest Windows or Linux solutions. Progent's team-based methodology for resolving network problems promotes fast escalation, if necessary, to consultants with appropriate experience to tackle challenging scenarios. This expedites solutions of urgent problems, minimizes lost productivity, and cuts support expense.

    Progent's UNIX/Linux consultants can provide emergency phone-based assistance for troubleshooting problems affecting UNIX/Linux networks powered by leading derivatives of UNIX including:

    Major Linux versions for which Progent can provide expert support include:

  • Talk to a Cisco CCIE for High-level Infrastructure Problem Solving
    Cisco Engineers for Montgomery, AlabamaThe Cisco CCIE certification is the premier recognition for network engineers, and indicates a consultant's technical knowledge at the expert level. Cisco qualified CCIEs can resolve the most difficult problems encountered in network infrastructure planning, integration, administration, protection, and repair. CCIEs operate with the highest priority with Cisco's in-house product support engineers in analyzing problems with Cisco IOS network management tools and coming up with workarounds or identifying software patches. CCIEs provide excellent value since their depth of expertise permits them to find solutions for the most intractable problems quickly. In common cases, less experienced engineers can struggle for many hours or days with the same tasks that a Cisco CCIE can fix in minutes. Few service organizations make Cisco-qualified CCIEs accessible to assist small and medium sized companies. Progent can provide fast phone access to a Cisco authorized CCIE so your company can get urgent assistance for serious network infrastructure issues that are hurting business productivity but are outside the experience of your ordinary computer service providers. Progent's CCIE consultants can communicate with your environment via state-of-the-art on-line troubleshooting technology in order to provide fast, safe, and economical diagnosis and repair. Progent's Cisco-qualified CCIEs offer expertise in the complete line of Cisco's industry-leading selection of networking products including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected high-speed and IS routers, Aironet wireless access points, Cisco Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst family switches, as well as VPN technology.

  • Authorized Microsoft Windows Experts
    MS Windows Expertise for Montgomery, AlabamaProgent's Microsoft-qualified online support engineers can provide network repair and consulting support for all Microsoft server products. Progent is a Microsoft Gold Partner and can provide your company the expertise of support engineers who can help your company with a broad range of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 monitoring and support, SharePoint Server development, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server integration and Microsoft Office Communications Server upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager network monitoring and reporting, Project Server planning, SBS Server support, and Windows Essentials cloud integration.

    Progent in addition can deliver a full array of remote PC desktop support including Windows 7 migration support, preparing for to 64-bit workstation applications, configuring Office 2010, and streamlining Business Desktop Deployment.

  • CISSP, ISSAP, and CISM Certified Network Security Specialists
    CISSP Certified Network Security Engineers for Montgomery, AlabamaProgent's accredited CISSP, ISSAP, and CISM network security consultants offer a variety of security solutions to bolster the immunity of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows network against assaults or help your business to clean up quickly after a serious penetration. Security support services available from Progent cover in depth network security analysis using tools such as GFI LANguard, NMAP Port Scanner, and software from Solar Winds tools and Nikto; fast cleanup after virus and worm assaults; configuring firewalls; building safe architectures for remote and mobile communication; guarding your email system from spam and directory harvest attacks; and establishing 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced remote consulting services to help organizations of any size integrate their IT infrastructure with popular public clouds including Azure and Amazon Web Services. Progent can help you to design and manage hybrid environments that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid network models that seamlessly combine physical IT assets along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience providing high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Special Support Services Offered by Progent
Progent offers the skills of world-class remote consulting professionals for contract projects that small businesses often request. Progent's charges for longer-term consulting tasks are determined according to the qualifications of the consultants required. Progent's background in these important areas of information technology allows customers to execute critical initiatives economically and on time. Progent's project-based online engineering services include:
  • Call Center Support
    Progent's Help Desk support alternatives for small and midsize companies with environments based on UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Call Center outsourcing support services are designed for smaller organizations who don't have the money or time to build and maintain an internal Help Desk but who require quick response from a reliable Help Desk with proficient phone assistance plus the in-depth expertise to escalate complex trouble tickets to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for larger companies and serves as a transparent reinforcement of your current Help Desk resources. Progent's Virtual Call Center can serve as an escalation resource to handle complex computer system issues, or be ready in overflow instances when your regular service providers are overwhelmed.

    Progent's Help Desk consulting expertise can aid you in building an effective new Help Desk or enhancing your established one, selecting or customizing Call Center application software to address the particular needs of your company, or adding temporary phone support personnel to supplement your existing Help Desk resources to deal with high-demand events like software migrations, mass upgrades, or installing brand new applications.

    Progent's Help Desk team of experienced network consultants gives your workers in Montgomery or anywhere in the state of Alabama fast assistance from a large network service group with extensive experience offering telephone-based consulting and remote troubleshooting for networks based on UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk Call Center recognition as a key contributor to company productivity, and Progent's target is to fix instead of simply record network problems.

  • Business Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts Team provides phone-based and in-depth consulting expertise and training in specific application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide expertise, custom programming, and training for Microsoft business applications such as Microsoft CRM, MS Project, Word, and Excel. To read more information concerning Progent's consulting, customization, and training services for UNIX/Linux, Sun Solaris, Mac OS X, or Microsoft applications, refer to Progent's Applications Experts Group.

    Progent's Mac experts can nurture the imaginative elements of Macintosh systems by offering phone-based help support and training in graphics, sound, and video. Progent's consultants offer help in a range of Macintosh creative tools such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with common jobs like capturing or digitizing audio/video or configuring an audio/video post production studio.

    Remote Network and Server Monitoring Support
    Progent offers businesses in Montgomery, or anywhere in the state of Alabama, online network monitoring services centered around MS System Center Operations Manager IT infrastructure monitoring, enhanced by Progent to suit your business so that your computer support is proactive rather than reactive. By exposing emerging trouble spots before they expand into downtime, proactive monitoring can head off stressful and costly information system breakdowns. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Mac OS X environments, Windows systems, or systems based on a variety of operating systems.

How Your Montgomery Company Can Contact Progent's Online Service Experts
To contact Progent about urgent remote support with UNIX/Linux, Solaris, or Mac OS X environments, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or go to Contact Progent.

© 2002- 2017 Progent Corporation. All rights reserved.