Immediate Online Consulting for Montgomery UNIX, Linux, or Solaris NetworksFor small and midsize companies in Montgomery or anywhere in the state of Alabama, Progent offers support for information systems powered by UNIX or Linux or for networks that include a combination of UNIX and Microsoft Windows technology. Progent has delivered online support to businesses in all 50 states in the United States. (See Progent's client recommendations). Progent also offers the expertise of Cisco CCIE engineers for challenging infrastructure problems, plus the services of CISA and CISM-accredited security engineers to help with high-level security architecture and business continuity preparedness.

Progent's remote support engineers represent excellent leverage due to the fact that they have the practical experience and the sophisticated tools to resolve the majority of information system problems quickly. Efficient support reduces immediate costs because service calls require a smaller number of chargeable minutes. Online help also eliminates the cost of dispatching an engineer to your office. Your organization saves additionally with indirect costs by reducing or eliminating system outages and associated costs resulting from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused management.

Progent's pricing model for online support is structured to get the most out of your network support investment. Progent charges by the minute for telephone-based consulting, so you are invoiced exclusively for the support that you actually get. In contrast to many online support firms, Progent asks for no startup charge or minimum fees. Progent's per-minute granularity and simple policy for billing avoid scenarios where speedy. minor repairs manage to end up as substantial tabs. Progent's skill at handling technical issues efficiently results in your business conserving cash.

Progent's Remote Service Technologies
Through years of experience, Progent has refined a collection of customized technologies and field-tested methodologies that promote the maximum level of effectiveness for remote consulting and troubleshooting for small and midsize company IT systems. Progent offers protected Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Secure VPN connectivity permits the consultants of Progent's online support team to connect to your company's computer system remotely without violating system security.

Progent's highly evolved customer support database application stores thorough documentation of the service that Progent's clients have been provided. Progent's staff service personnel have access to the records of support delivered to every customer by any Progent engineer. This database of trouble tickets and resolutions is structured as a conveniently searchable internal database that allows Progent's online support experts to share their knowledge with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's advanced certifications and working relationships with major industry leaders such as Cisco and Microsoft permit access to additional massive support knowledge bases and permit priority response from manufacturers' internal product engineers with the result that Progent's online service experts can arrive at the best solutions in the least time.

Start Receiving Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Support from Progent
To access Progent's phone services in Montgomery or anywhere in Alabama or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Emergency Support.

Phone-based Network Support Services Available from Progent
Progent's phone-based support engineers possess advanced credentials in an extensive array of technologies. This broad range of capability enables Progent's consultants to resolve practically any emergency that may occur in a small or midsize business information system. Certificates awarded to Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), Voice Professional, and Design Associate.

To help companies with mixed-operating system networks, Progent also provides access to engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP experts, and Information System Security Architecture Professional (ISSAP) consultants.

Remote support services available from Progent to small businesses in Montgomery and throughout the state of Alabama include:

  • UNIX/Linux, Solaris, and macOS and OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X phone-based support services address a broad array of computer technology including system architecture, email solutions, network and operational security, UNIX/Linux and Windows integration, virtual server technologies for server hardware consolidation and easy management, and migration from older applications to the latest Microsoft Windows or Linux environments. Progent's group-oriented methodology for resolving technical issues enables quick escalation, if necessary, to consultants with appropriate expertise to tackle challenging situations. This accelerates solutions of critical problems, minimizes lost productivity, and lowers support expense.

    Progent's UNIX/Linux consultants can offer emergency phone-based help for troubleshooting problems affecting UNIX, Linux, or Solaris systems based on leading derivatives of UNIX including:

    Major Linux platforms for which Progent can provide expert support include:

  • Talk to a Cisco CCIE for Complex Infrastructure Problem Solving
    Cisco Consultants for Montgomery, AlabamaThe Cisco Certified Internetwork Expert certification is the top recognition for network engineers, and indicates a consultant's technical skills at the master level. Cisco qualified CCIEs know how to resolve even the most stubborn challenges associated with network infrastructure design, installation, administration, protection, and repair. Cisco qualified CCIEs work closely with Cisco's in-house product support engineers in analyzing problems with IOS network administration tools and developing alternate approaches or locating software patches. Cisco CCIEs offer excellent cost-effectiveness because their depth of expertise enables them to solve even the most difficult problems quickly. In typical cases, less qualified engineers can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Few consulting providers make CCIEs accessible to help small and mid-size companies. Progent can provide fast telephone access to a Cisco-qualified CCIE so your company can receive timely assistance for serious network issues that are hurting business efficiency but are not within the scope of your regular network service resources. Progent's CCIE consultants can tie into your network by means of the latest on-line support tools to perform efficient, safe, and affordable diagnosis and remediation. Progent's CCIEs can provide assistance with the entire range of Cisco's top-selling family of infrastructure products such as PIX 500 Series Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected high-speed and IS routers, wireless access points, Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as VPN technology.

  • Authorized MS Windows Experts
    Microsoft Windows Expertise for Montgomery, AlabamaProgent's Microsoft-qualified online service professionals can provide computer system troubleshooting and IT support for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your company the expertise of consulting professionals who can assist you with a wide variety of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration, Exchange Server 2010 maintenance, SharePoint Server 2013 design, Skype for Business Server migration support, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 management and ISA Server maintenance, SQL Server 2016 migration and development and SQL Server 2014 support, Systems Center Operations Manager resource monitoring and reporting, Project Server training, Small Business Server support, and Windows Essentials migration and cloud integration.

    Progent in addition offers a broad range of remote PC desktop consulting and support services such as Microsoft Windows 7 migration, upgrading to 64-bit workstation software, integrating Office 2010, and automating workstation deployment.

  • CISSP and ISSAP Qualified System Security Consultants
    CISSP Qualified System Security Consultants for Montgomery, AlabamaProgent's accredited CISSP and ISSAP network security consultants can provide a range of security solutions to enhance the protection of your UNIX/Linux, Solaris, Mac or Windows environment against assaults or help you to clean up rapidly following a damaging penetration. Security services available from Progent include: comprehensive security evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Hydra; fast cleanup after malicious assaults; integrating firewalls; building safe mechanisms for off-site and mobile access; securing your messaging system from viruses, spam and directory harvest attacks; and initiating 24x7 network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert online consulting support to help businesses of any size integrate their information networks with popular public clouds such as Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid environments that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that seamlessly combine on-premises resources as well as public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a variety of cloud migration support services such as Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background providing high-level consulting support online, and Progent can help you complete your cloud integration projects on schedule and within your budget.
Additional Support Programs Offered by Progent
Progent can provide the services of world-class online consulting experts for contract projects that small companies frequently need. Progent's rates for ongoing development or consulting projects are set based on the qualifications of the engineers assigned. Progent's experience with these important areas of information technology enables customers to complete major initiatives economically and on schedule. Progent's special remote consulting solutions include:
  • Help Desk Expertise
    Progent's Help Desk service offerings for small businesses with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for small organizations who don't have the money or time to assemble and manage an internal Help Desk but who want quick access to an efficient Help Desk with proficient phone support plus the technical depth to escalate complex trouble tickets to advanced consultants.

    Progentís Virtual Help Desk is intended for bigger businesses and acts as a seamless addition to your current Helpdesk organization. Progent's Virtual Help Desk Call Center can operate as an escalation option to resolve the toughest computer system challenges, or be available in those instances when your ordinary resources are too busy.

    Progent's Call Center consulting support can aid you in establishing an effective new Help Desk Call Center or enhancing your existing organization, selecting or customizing Help Desk Call Center application software to address the particular needs of your business, or providing temporary online personnel to supplement your in-house Help Desk team to deal with high-demand events such as software migrations, mass updates, or installing new applications.

    Progent's Help Desk Call Center team of experienced network experts offers your workers in Montgomery or anywhere in the state of Alabama rapid communication with an efficient network service resource with years of background offering phone help and online troubleshooting for networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to give the Help Desk Call Center recognition as a solid enabler of company success, and Progent's aim is to solve instead of merely record network issues.

  • Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Consulting Group provides phone-based and in-depth engineering support and education in key application fields including ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting, customization, and training for Microsoft applications including Microsoft CRM, Microsoft Office Project, Office Word, and Microsoft Excel. To read more information on Progent's consulting, programming, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Team.

    Progent's Apple Mac professionals can nurture the imaginative facets of Mac systems by providing remote consulting support and education in graphics, audio, and motion video. Progent's support professionals can provide help in a large selection of Macintosh programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also assist you with special projects such as scanning or digitizing audio or video or putting together an audio/video post production facility.

    Remote Network and Server Monitoring Support
    Progent offers businesses in Montgomery, or anywhere in the state of Alabama, remote computer system monitoring support based on Microsoft Operations Manager network monitoring and reporting, adapted by Progent for your business so your IT maintenance is proactive rather than reactive. By anticipating possible trouble spots before they result in network outages, system monitoring can avoid disruptive and expensive service breakdowns. Progent can also provide help with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows networks, or systems that incorporate multiple OS platforms.

How Your Montgomery Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent online assistance with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Emergency Remote Support, call 1-800-993-9400, or visit Contact Progent.

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