Fast and Affordable Online Help for Montgomery Information Networks
Immediate Phone Technical Support for Montgomery SystemsFor businesses in Montgomery or anywhere in the state of Alabama, Progent offers online technical support for computer systems based on Microsoft, Cisco, Mac, or Linux platforms. Progent's Microsoft qualified engineers have delivered remote support to businesses in all 50 states in the United States. (See recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to solve complex infrastructure issues, as well as the services of CISA and CISSP-accredited security consultants to help with advanced security architecture and troubleshooting issues.

Progent's remote technical support experts offer excellent value because they have the practical background and are equipped with the sophisticated technology required to resolve most information system issues quickly. Efficient support reduces direct expenses since service calls require minimal billable consulting minutes. Online support also avoids the expense of sending an engineer to your site. Your company saves even more with indirect costs by minimizing or avoiding network downtime and related costs due to business discontinuity, disgruntled customers and vendors, unproductive employees, and distracted management. Progent's extensive remote consulting know-how is particularly important for organizations that depend on public clouds for critical network infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an option.

Progent's pricing model for remote support is designed to leverage your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you pay just for the support that you actually get. Unlike typical online service organizations, Progent requires no initialization charge or minimum payments. Progent's per-minute granularity and clean model for billing eliminate scenarios where quick repairs somehow turn into major tabs. Progent's skill at dealing with technical issues efficiently means you spends less money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has fine tuned an array of optimized tools and proven methodologies which permit the highest degree of efficiency for online consulting and troubleshooting for information systems of all sizes. Progent provides secure VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the consultants of Progent's Technical Response Center to connect to your system remotely without breaching system security.

Progent's powerful technical support reporting system keeps extensive documentation for the support that Progent's clients have been provided. Progent's authorized engineers have the benefit of the details of assistance rendered to every client by every Progent consultant. This database of trouble tickets and fixes is organized as a conveniently accessible internal knowledge base that allows Progent's online technical professionals to communicate their experiences company-wide to ensure that the effectiveness of Progent's technical support grows daily. Progent's high-level certifications and close partnerships with major vendors such as Cisco and Microsoft make available other extensive technical databases and permit fast response from vendors' internal engineering staff with the result that Progent's online service experts can come up with the best solutions in the least time.

Remote support services available from Progent to businesses in Montgomery and anywhere in the state of Alabama include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, flat-rate managed services intended to enable small and mid-size organizations to benefit from the same cutting-edge IT solutions used by some of the industry's leading corporations. Progent's ProSight line of network monitoring and management services covers all critical facets of information technology including email content filtering, security and compliance, cloud-based backup/recovery, and infrastructure health monitoring. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security companies to deliver web-based control and world-class security for your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email traffic that stays inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior machine learning tools to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which routinely escape legacy signature-matching AV products. ProSight ASM protects on-premises and cloud resources and provides a single platform to address the entire threat lifecycle including blocking, detection, containment, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup processes and enables rapid restoration of vital data, apps and VMs that have become unavailable or corrupted due to component failures, software glitches, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, optimize and debug their connectivity hardware such as switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating tedious management activities, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating devices that require important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your designated IT management personnel and your Progent engineering consultant so all looming problems can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved immediately to a different hosting solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

Additional Consulting Programs Available from Progent
Progent offers the skills of world-class remote consulting professionals for special IT programs. Billing rates for longer-term consulting tasks are set based on the level of expertise of the engineers assigned. Progent's experience with these important fields of computer technology allows customers to execute critical projects within budget and on time. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk programs for businesses with networks that incorporate Windows, Cisco, Mac OS X, UNIX, or Linux platforms include full-service Call Center outsourcing, virtual Help Desk support services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are intended for companies who lack the budget to create an internal Call Center but who need quick response from a reliable Help Desk with proficient phone assistance plus the technical depth to escalate the most challenging trouble tickets to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for bigger businesses and serves as a seamless supplement to your existing Help Desk organization. Progent's Virtual Help Desk Call Center can operate as a an escalation resource to resolve complex network challenges, or be available in hectic instances when your ordinary service providers are swamped.

    Progent's Help Desk Call Center staff of veteran information technology professionals provides your computer users in Montgomery or anywhere in the state of Alabama rapid assistance from a dependable support group with extensive background providing telephone-based help and online repair service for computer environments powered by Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk recognition as a solid contributor to company productivity, and Progent's goal is to resolve and not simply document IT problems.

  • Business Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts Group offers online professional consulting support and training in key business application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting, programming, and education for popular Microsoft applications including CRM, Microsoft Project, Word, and Office Excel. For more on Progent's expertise, custom programming, and training offerings, see Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS networks that include Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of System Center 2016, extend or optimize an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent offers companies in Montgomery, or anywhere in the state of Alabama, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to accommodate your business so your computer support is proactive rather than reactive. By anticipating possible trouble spots before they cause network outages, proactive monitoring can ward off stressful and expensive information system failures. Progent can also utilize system monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple Mac environments, Microsoft systems, or networks powered by a variety of platforms.
How Your Montgomery Business Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency remote help with Microsoft Windows, Mac OS X, or Linux/UNIX computer systems, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or visit Contact Progent. For companies and new businesses in Montgomery or throughout the state of Alabama, Progent's phone-based computer support engineers can deliver expert and affordable system support the moment your company requires it. Long experience offering remote technical assistance has led to Microsoft Gold Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity tools to repair network problems rapidly while avoiding the cost and lost productivity that comes with on-premises support visits.

Even if your Montgomery business works with a local freelance consultant or employs an in-house IT staff that can deal with common network problems, Progentís Microsoft and Cisco certified engineers can still offer an easy and transparent virtual expansion of your on-site resources for situations when your usual IT support personnel either don't have the time or the expertise to solve sudden network emergencies or especially tough integration projects.

Benefits of Progent's Network Help for Offices in Montgomery
Progent's online support services enable your Montgomery business to experience the benefits of timely, expert IT support without the expense of managing an in-house IT staff. Your network will derive added business worth by becoming increasingly reliable, efficient, and secure. Benefits to your company include:

  • Seamless virtual extension of your local support resources
    With most offices in Montgomery or anywhere in Alabama, nearby computer support providers, whether represented by independent consultants or an in-house IT staff, can solve the majority of network issues. On the other hand, IT crises might strike when your regular resources are too busy or unavailable, and some problems may involve IT products that is beyond the scope of your onsite service technicians. In these situations, Progent's online service specialists provide a convenient, quick, and budget-friendly way to supplement your local resources and to transfer useful knowledge to improve your capability to handle future problems in-house.

  • Less Reliance on Individual Consultants
    For network support, smaller offices often rely on independent freelance consultants. While freelance service people carry less internal costs than big consulting firms and can often charge lower rates, they are sometimes stretched too thin, making it difficult to respond rapidly to urgent situations. If a freelance service provider is occupied with another customer, sick, on vacation, or in class, the lack of fallback help may require your business to go without assistance during an IT crisis. As your business expands, network downtime and problems with vital software become more expensive. The budget you thought you were conserving on an independent can be eaten up quickly by lost productivity. Progent offers a dependable source of reserve support expertise to make sure your network is always up and running.

  • Create a Solid Foundation for Smooth Expansion
    Companies often begin with an IT architecture implemented on a shoestring budget. Without a strong framework, band-aid repairs often get thrown on top of a weak foundation. As a company grows, reliability and expandability issues can impede the success of the organization. Such badly designed systems require proper analysis, intelligent strategic planning, and wide technical expertise to upgrade to a network infrastructure that can offer the stable foundation to meet vital business demands and ease future growth.

  • Work with Problem Solvers Instead of Product Resellers
    Smaller companies need guidance and technical training to navigate through an ever more complicated maze of technology options capable of accelerating business success and improving productivity. These companies do not need a network engineer who is motivated to sell a certain vendor's technology. IT support and product sales can result in a situation where the proposed solution is built around a predetermined product rather than the true needs of a client. Progent eliminates these dilemmas by selling only services instead of products. This allows Progent to align technical expertise with the real interests of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's number of employees, range of technical knowledge, fine tuned remote support software, and familiarity with corporate IT allow offices to escape the limitations associated with excessive dependence on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

How Does My Business Begin Getting Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.

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