Fast and Affordable Online Help for Montgomery Computer Systems
Fast Remote Technical Support for Montgomery NetworksFor businesses located in Montgomery or anywhere in Alabama, Progent offers online help for computer systems powered by Microsoft, Cisco, Mac, or Linux technology. Progent's Microsoft qualified consulting experts have delivered online troubleshooting to businesses in all 50 states in the United States. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to help with challenging networking issues, as well as the assistance of CISA and CISM-accredited security engineers to help with advanced security design and troubleshooting issues.

Progent's remote support engineers provide excellent value because they have the practical experience and have access to the advanced tools necessary to solve the majority of network problems quickly. Efficient support lowers direct expenses because solutions use up fewer chargeable consulting minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your organization benefits additionally with indirect expenses by minimizing or eliminating system downtime and associated costs due to business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives. Progent's advanced remote consulting know-how is especially helpful for businesses that are dependent on public clouds for critical infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an alternative.

Progent's pricing policy for online support is designed to leverage your network support dollar. Progent charges on a per-minute basis for phone assistance, so you are charged only for the support that you receive. In contrast to many remote service companies, Progent imposes no service activation surcharge or minimum job duration. Progent's one-minute granularity and clean policy for pricing eliminate scenarios where speedy. minor solutions manage to turn into large bills. Progent's penchant for handling technical issues efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an arsenal of optimized tools and field-tested methodologies which allow the highest level of efficiency for remote consulting and troubleshooting for IT systems of any size. Progent offers secure VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the consultants of Progent's remote service group to link to your computer system without violating system security.

Progent's proven customer support reporting system stores thorough documentation describing the service that Progent's customers have received. Progent's team consultants have the benefit of the history of support rendered to every customer by any consultant. This archive of anomalies and responses is organized as a quickly exploitable support database that enables Progent's online technical engineers to communicate their knowledge company-wide to make sure that the effectiveness of Progent's support services grows over time. Progent's extensive list of certifications and working associations with important industry leaders such as Cisco and Microsoft open up additional vast support knowledge bases and permit fast response from vendors' internal product engineers with the result that Progent's online consulting specialists can determine the best resolutions promptly.

Online technical services provided by Progent to businesses in Montgomery and anywhere in the state of Alabama include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, fixed-price services designed to enable small and mid-size organizations to utilize the same cutting-edge IT solutions deployed by some of the industry's leading enterprises. The ProSight portfolio of outsourced network management services addresses all critical areas of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security companies to deliver centralized control and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway device adds a deeper level of inspection for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis tools to defend endpoint devices and servers and VMs against modern malware assaults like ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to address the entire threat lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering through leading-edge tools incorporated within one agent accessible from a single console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your company's unique needs and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent's consultants can also assist you to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight DPS automates your backup processes and enables fast restoration of critical files, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map, track, optimize and debug their networking appliances like switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration information of almost all devices on your network, tracks performance, and generates notices when problems are discovered. By automating time-consuming management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, locating devices that require important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your IT system operating at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your designated IT management staff and your Progent engineering consultant so any looming problems can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By updating and organizing your network documentation, you can save up to half of time thrown away looking for vital information about your network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an objective assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your core network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with information security requirements, more efficient utilization of network resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your company's preparedness to stop or recover rapidly after a ransomware attack. Progent will work with you directly to collect information about your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that meets your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent offers the skills of seasoned remote consulting professionals for contract IT projects. Billing charges for ongoing development or consulting projects are determined according to the qualifications of the consultants involved. Progent's background in these special areas of computer technology allows customers to execute major projects economically and on time. Progent's special online consulting solutions include:

  • Help Desk Expertise
    Progent's Help Desk support programs for businesses with networks that incorporate Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk services, and Call Center process consulting. Progent's Call Center outsourcing services are designed for businesses who lack the budget to assemble and manage an in-house Call Center but who require fast response from a reliable Help Desk with professional telephone assistance plus the expertise to escalate complex tasks to advanced engineers.

    Progentís Virtual Call Center is intended for larger businesses and acts as a seamless reinforcement of your existing Helpdesk staff. Progent's Virtual Call Center can serve as a an escalation resource to handle the toughest computer system challenges, or be available in those situations when your ordinary resources are too busy.

    Progent's Help Desk Call Center team of seasoned information technology consultants offers your clients in Montgomery or anywhere in the state of Alabama fast assistance from a reliable support group with substantial experience offering phone consulting and remote repair service for networks that incorporate Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux components. Progent's charter is to earn the Call Center recognition as a major enabler of business efficiency, and Progent's aim is to resolve rather than merely report technical problems.

  • Business Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Experts staff can supply phone-based and in-depth consulting support and training in key business application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, custom development, and education for Microsoft applications such as CRM, Project, MS Word, and MS Excel. To find out more information about Progent's consulting, customization, and training offerings, go to Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new implementation of System Center 2016, expand or optimize your current one, upgrade efficiently from a previous release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver organizations in Montgomery, or anywhere in the state of Alabama, online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager to fit your environment so that your IT support is proactive rather than reactive. By uncovering potential trouble spots before they cause crashes, automated monitoring can head off stressful and expensive network breakdowns. Progent can also use network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Mac OS X systems, Microsoft Windows systems, or environments based on a variety of operating systems.
How Your Montgomery Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency phone-based expertise with Microsoft Windows, Mac OS X, or Linux/UNIX networks, visit Progent's Urgent Online Support, phone 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Montgomery or throughout the state of Alabama, Progent's online computer support engineers can deliver effective and affordable system help the moment your business needs it. More than 15 years of providing remote tech support has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to repair computer problems quickly while eliminating the expense and lost productivity associated with on-site service visits.

Even if your Montgomery company deals with a regular freelance support technician or maintains a full time organization that know how to deal with the majority of network problems, Progentís Microsoft certified engineers can provide a convenient and transparent virtual expansion of your local resources for situations when your regular service personnel either don't have the bandwidth or the knowledge to resolve sudden network emergencies or especially tough integration problems.

Benefits of Progent's IT Support for Offices in Montgomery
Progent's remote technical help services allow your Montgomery organization to realize the benefits of immediate, expert IT support without the cost of managing a full-time IT organization. Your information system will derive greater strategic worth by being more reliable, efficient, and protected. Benefits to your company include:

  • Convenient remote extension of your on-site support resources
    For most offices in Montgomery or anywhere in Alabama, local network support resources, whether represented by outside consultants or a full-time maintenance staff, can deal with typical network issues. However, major troubles may spring up when your regular support personnel are too busy or absent, and some problems may involve IT products that is unfamiliar to your onsite service technicians. In these cases, Progent's on-call service professionals offer a convenient, quick, and budget-friendly solution to augment your local help and to convey useful knowledge to increase your capability to deal with future issues locally.

  • Reduced Dependence on Freelance Service Providers
    For IT maintenance, smaller companies often depend on individual freelance service providers. Although freelance service people have less internal costs than big service firms and can often charge marginally less, they are often overbooked, making it hard to respond quickly to urgent situations. If a freelance service provider is busy with another customer, sick, on a trip, or in class, the lack of backup personnel may require your business to wait for assistance during an emergency. As your network grows, network downtime and problems with vital applications are more costly. The money you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent offers a dependable source of reserve support experts to insure your IT system is always up and running.

  • Build a Solid Foundation for Seamless Expansion
    Companies typically start with an information architecture implemented on a modest budget. Without a scalable framework, slap-dash repairs often get piled onto an unstable foundation. As a company grows, reliability and expandability issues can impede the productivity of the business. Such badly designed systems require careful assessment, smart long-term planning, and broad-based IT expertise to evolve to a system infrastructure that can deliver the solid foundation to handle critical business demands and ease future expansion.

  • Interact with Solution Providers Instead of Product Resellers
    Smaller organizations require advice and technical training to negotiate an ever more complicated maze of technology alternatives available for promoting business growth and enhancing productivity. These companies do not need a computer engineer who is attempting to sell a certain vendor's products. Network consulting and product sales can result in a situation where the proposed solution is built around a predetermined technology rather than the true requirements of a client. Progent avoids these conflicts of interest by offering only services rather than products. This allows Progent to align IT consulting with the real needs of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, breadth of technical experience, fine tuned remote support software, and understanding of corporate IT enable companies to avoid the limitations associated with excessive dependence on smaller consulting organizations, independent freelance consultants, or limited internal IT help.

Progent adds value by providing:

  • In-depth Expertise in Microsoft's Complete Range of Server Platforms
    Progent offers world-class expertise for Microsoftís popular server products with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration support, Windows Server 2008 expertise, Windows Server 2003 maintenance, Microsoft Exchange 2016 migration, Exchange 2013 configuration, Microsoft Exchange 2010 Server maintenance, Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2016 upgrades, SQL Server 2014 consulting support, and Microsoft SQL 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-premises help per minute. Consequently, you owe only for received services. Progent does not impose a more expensive rate for after-hours or priority service, and inside California or in areas where Progent provides in-person support, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no initialization fee and requires no monthly commitment for services delivered during regular working hours. Many support firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick fixes so you won't be tempted to allow simple problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has developed a comprehensive support reporting system that records and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or local support firms who offer scant documentation or details of tasks done, every service provided by Progent is accompanied by full documentation. Every Progent consultant has use of the service reports transmitted by every staff member to each client. The practice of detailing and archiving service records results in more efficient service and eliminates a slew of typical problems such as when a support customer is virtually held hostage to a consultant who wonít let go of vital service information.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the few IT service firms to offer 24x7 remote monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive rather than reactive. By uncovering potential problems before they cause lost productivity, network monitoring can save your information network from painful and costly availability disruptions.
How Does Our Company Start Getting Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.















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