Even if your Montgomery office deals with a regular independent support technician or maintains a full time IT staff that know how to handle the majority of computer issues, Progent’s Microsoft and Cisco certified engineers provide a convenient and seamless virtual expansion of your local resources in cases when your regular service personnel either don't have the time or the knowledge to address sudden network emergencies or particularly complicated integration projects.

Features of Progent's Remote Network Support for Montgomery
Progent's online support, Internet-based repair, system security expertise, and system management services give small companies in Montgomery or throughout the state of Alabama unparalleled leverage for your support investment. Whether you require occasional telephone support and Internet-based network repair or full-time Help Desk Call Center services and network management, Progent's experts can provide your company enterprise-level network support while allowing you to eliminate the cost and administration overhead of maintaining a full-service internal IT organization. Key features of Progent's online help services include:

• Immediate Phone Access to Microsoft Qualified Experts
  Progent's staff of Microsoft-certified technicians can deliver fast and affordable expertise to small companies in Montgomery and is also ideal for customers in geographic areas of Alabama that have a limited supply of consultants with in-depth experience supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft products. As a Microsoft Gold Certified Partner support firm, Progent has access to a broad array of Microsoft support tools, service information, and on-going education.

• By the Minute Rates to Reduce Costs
  Progent offers remote support on a by-the-minute basis, so you pay only for the support you receive. Progent has no minimum fee for phone service and asks for no monthly retainer. This saves you from paying big bills for quick repairs.

• Access to Cisco Certified Network Architecture Specialists
  As a Certified Partner for Cisco Systems, Progent offers help from on-staff specialists with skill in designing, deploying, and troubleshooting networking solutions powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, high-availability, and protected connectivity for fixed and mobile networking.

• Application Specialists Group
  Progent's basic consulting offerings include technology integration, Microsoft Exchange expertise, corporate security planning, and Help Desk outsourcing support. Progent's Application Experts group can provide in-depth consulting expertise for critical business applications. Help offered by the Application Experts Group covers:
  • Great Plains Software Support and Customization
  • Microsoft Customer Relationship Management Help
  • Microsoft Office Project Support
  • MS Excel Programming
  • Microsoft Office Help
  • Crystal Reports, Microsoft Office Access, and FRx Consulting
  • UNIX, Linux and Sun Solaris Integration
  • Mac Consulting
  By providing a full service one-stop source for network generalists and specialists, Progent can deliver fast, inexpensive, and thorough information technology solutions that address the specific needs of your company.

• State of the Art Online Connectivity Tools
  Secure online connectivity allows Progent's service experts to observe exactly what your customers see. This makes it easier to find quick fixes to problems that might otherwise demand an expensive onsite visit. Cutting-edge online connectivity software and expert technicians together allow Progent to repair most network issues rapidly and economically. Progent is an industry leader in online support and remote network analysis.

• Support for Leading VPN Gateways
  Progent can provide safe Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN online connectivity allows the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing network security.

• Round-the-Clock Service for Maximum System Availability
  For small companies with line-of-business applications, Progent can provide 24x7 remote support services. Used in conjunction with remote 24x7 server monitoring based on Microsoft's MOM platform, this service can help ensure high network availability.

• Help Desk Call Center
  Progent's Help Desk support programs are intended specifically for budget-conscious small organizations whose workers need immediate access to a Help Desk Call Center with effective telephone support and complete escalation ability.

Advantages of Progent's IT Support for Small Companies in Montgomery
Progent's remote IT consulting services allow your City# small company to have the benefits of immediate, enterprise-class IT support without the expense of maintaining a full-time IT organization. Your network will acquire greater strategic worth by becoming more available, efficient, and secure. Advantages to your business include:

• Convenient remote expansion of your local IT resources
  For most small businesses in Montgomery and throughout Alabama, local computer support resources, whether consisting of outside consultants or a full-time IT staff, can solve the majority of technical issues. However, serious problems might spring up when your regular support personnel are too busy or absent, and some problems may stem from technology that is beyond the scope of your usual service personnel. In these cases, Progent's on-call support professionals offer a convenient, fast, and budget-friendly way to augment your local help and to convey useful information to improve your ability to resolve future problems in-house.

• Reduced Reliance on Individual Consultants
  For network maintenance, small offices commonly depend on independent freelance service providers. While independent service people have smaller internal costs than larger consulting companies and can afford to charge lower rates, they are occasionally stretched too thin, making it difficult to respond quickly to crisis situations. If an independent service provider is busy with another customer, sick, on vacation, or in class, the lack of fallback help may force your business to wait for help during an IT crisis. As your network expands, network downtime and trouble with critical applications are more costly. The money you thought you were conserving on a freelancer can be eaten up fast by reduced productivity. Progent offers a dependable source of backup support expertise to make sure your IT system is always available.

• Build a Solid Foundation for Smooth Growth
  New companies often start with an information architecture implemented on a shoestring budget. Without a robust framework, slap-dash repairs often get thrown on top of a shaky foundation. When a company grows, stability and expandability issues can impede the productivity of the organization. Such poorly built environments require proper assessment, intelligent strategic planning, and extensive technical knowledge to upgrade to a network architecture that can provide the solid foundation to handle current business demands and facilitate future growth.

• Work with Solution Providers Rather Than Technology Vendors
  Small offices require advice and technical education to negotiate an increasingly complex maze of technology options capable of accelerating business growth and enhancing productivity. These companies hardly need a network consultant who is attempting to earn a commission on a specific vendor's technology. IT support and product sales can result in a situation where the recommended solution is designed around a profitable technology rather than the true needs of a client. Progent avoids these conflicts by selling only services rather than products. This allows Progent to align IT consulting with the real needs of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support firm and Progent's head count, breadth of IT expertise, fine tuned remote support tools, and familiarity with enterprise networking enable small offices to avoid the pitfalls of excessive reliance on smaller service firms, individual freelance service providers, or limited in-house IT help.

Progent adds value by offering:

• In-depth Expertise in Microsoft's Full Line of Server Platforms
  Progent can provide world-class support for Microsoft’s popular server platforms with services such as Microsoft Windows 2003 expertise, Windows 2000 Server upgrades, Windows NT legacy support, Microsoft Exchange 2003 Server integration, Microsoft Exchange Server 5.5 and Microsoft Exchange 2000 Server upgrades, and Microsoft SQL 2005 programming.

• Best Practices
  Progent’s staff of Microsoft and Cisco qualified consultants average longer than ten years of hands-on professional background, at the forefront of IT support, executing a broad range of technical tasks for a large array of clients. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices training that Progent instills in its support team. This guarantees that you get not only expert IT skills, but also a support engineer with proven methods for using technical knowledge to resolve real-world network problems rapidly.

• Value Pricing
  Progent's pricing policy is to bill for phone service and on-site visits by the minute. Consequently, you are charged exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in areas where Progent provides in-person service, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent applies no minimum fee and requires no retainer. Many support firms impose large minimum payments or charge for every quarter hour or longer. Progent's small granularity avoids big invoices for quick fixes so you will not be forced to allow less critical problems to stay unaddressed.

• Complete Documentation of Delivered Services
  Progent has created a comprehensive service reporting system that stores and formats complete documentation for all billed services. Unlike many freelance consultants or local support firms who provide scant documentation or details of services done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support documentation sent by each staff member to every client. The discipline of detailing and organizing support records allows more efficient support and eliminates a variety of typical problems such as when a support customer is virtually held captive to a consultant who won’t release the keys to the kingdom.

• Knowledge Transfer
  Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to resolve technical issues that are within their scope, Progent is able to focus on providing high-value services where Progent has few competitors. Companies who utilize trusted independent consultants or who maintain internal support staffs benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more reliable, secure, and efficient.

• Remote Server Monitoring with Microsoft MOM
  Progent is one of the few consulting firms to offer 24x7 remote tracking services based on Microsoft Operations Manager. This package causes your computer maintenance to be proactive rather than reactive. By revealing potential problems before they result in downtime, system monitoring can keep your information network from stressful and expensive availability losses.

How Does Our Company Start Receiving Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent requirement for IT support, go to Immediate Urgent Support.