Fast Online Troubleshooting for Montgomery Computer Systems
Fast Remote Help for Montgomery SystemsFor organizations in Montgomery or anywhere in the state of Alabama, Progent provides online technical support for computer systems based on any mix of Microsoft, Cisco, Mac, or Linux technology. Progent's Microsoft certified professionals have provided online troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to help with challenging infrastructure issues, plus the assistance of CISSP and CISM-certified security consultants to handle high-level security architecture and troubleshooting issues.

Progent's online support experts offer exceptional leverage due to the fact that they have the practical experience and have access to the sophisticated tools needed to resolve the majority of network problems quickly. Efficient support lowers immediate expenses since service calls require minimal chargeable minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your company saves additionally in incidental expenses by minimizing or avoiding system downtime and associated costs stemming from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced online technical support know-how is especially helpful in environments that are dependent on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be useful.

Progent's billing policy for remote support is designed to stretch your IT service investment. Progent bills by the minute for phone consulting, so you pay exclusively for the support that you receive. In contrast to typical remote support companies, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute granularity and clean model for pricing eliminate situations where speedy. minor repairs somehow turn into major bills. Progent's penchant for handling technical issues efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined a set of optimized technologies and field-proven processes which permit the highest degree of effectiveness for online technical support and troubleshooting for information networks of any size. Progent provides safe VPN support for VPN gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the engineers of Progent's online support team to access your company's system without violating network security.

Progent's sophisticated customer support reporting application maintains comprehensive documentation describing all support that Progent's clients have been provided. Progent's authorized service personnel have access to the history of services delivered to each client by any Progent engineer. This history of anomalies and solutions is organized as a readily searchable support knowledge base that allows Progent's remote technical experts to share their knowledge company-wide to ensure that the effectiveness of Progent's support services grows daily. Progent's extensive list of accreditations and formal partnerships with major vendors such as Cisco and Microsoft open up additional vast support databases and allow fast response from vendors' internal support staff with the result that Progent's remote service specialists are able to find optimal solutions promptly.

Online support services offered by Progent to clients in Montgomery and anywhere in the state of Alabama include:

Special Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for contract information technology projects. Progent's charges for ongoing development or consulting tasks are set based on the qualifications of the engineers involved. Progent's experience with these important fields of computer technology enables customers to complete critical projects within budget and on time. Progent's special remote engineering solutions include:
  • Help Desk Support
    Progent's Help Desk support alternatives for organizations with environments that incorporate Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk outsourcing services are a convenient solution for companies who lack the budget to support an internal Help Desk Call Center but who require quick access to an efficient Help Desk Call Center with professional phone assistance plus the expertise to escalate the most challenging tasks to advanced engineers.

    Progentís Virtual Help Desk is intended for bigger businesses and serves as a transparent supplement to your existing Call Center team. Progent's Virtual Help Desk Call Center can act as a an escalation resource to handle the most difficult technical challenges, or be ready in those instances when your regular support engineers are swamped.

    Progent's Call Center staff of experienced information technology experts provides your clients in Montgomery or anywhere in the state of Alabama fast contact with a large support resource with years of experience offering phone support and online troubleshooting for networks powered by Microsoft, Cisco, Mac OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk Call Center the reputation as a key driver of business efficiency, and Progent's intent is to solve instead of simply record IT issues.

  • Business Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Experts Group provides remote professional engineering support and education in specific business application fields including Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can provide consulting, programming, and training for familiar Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office Word, and Excel. To learn additional information about Progent's expertise, programming, and education services, refer to Progent's Applications Experts Services.

  • Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email security platform that incorporates the technology of top information security companies to provide web-based management and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the local security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard Spam Filtering, Virus Defense, Content Filtering and Data Loss Prevention.

  • ProSight Active Security Monitoring Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis technology to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and email phishing, which easily get by legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the complete malware attack progression including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of vital data, apps and VMs that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight DPS to to comply with regulatory standards like IPPA, FIRPA, and PCI and, when needed, can assist you to recover your critical information. Read more about ProSight Data Protection Services managed backup and recovery.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new deployment of System Center 2016, extend or optimize your current one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver companies in Montgomery, or anywhere in the state of Alabama, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager for your business so that your computer support is proactive rather than reactive. By detecting possible trouble spots before they expand into downtime, proactive monitoring can head off stressful and costly network failures. Progent can also assist with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Sun Solaris, or Mac OS X systems, Microsoft environments, or environments powered by a combination of OS platforms.
How Your Montgomery Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent remote support with Windows, Mac OS X, or Linux/UNIX networks, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent. For companies and new ventures in Montgomery or anywhere in the state of Alabama, Progent's online computer support specialists are ready to provide effective and cost-effective IT support whenever your organization requires it. More than a decade of providing remote technical assistance has earned Microsoft Gold Partner status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to refine remote connectivity technology to repair computer problems rapidly while avoiding the expense and lost time associated with on-site support calls.

Even if your Montgomery business deals with a regular independent support technician or employs a full time organization that know how to handle typical network problems, Progentís Microsoft certified consultants are available to offer a convenient and seamless remote expansion of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the experience to fix unexpected system crises or especially challenging integration projects.

Details of Progent's Online Network Support for Montgomery
Progent's online support, Internet-based troubleshooting, system security consulting, and network management services give businesses in Montgomery or anywhere in the state of Alabama unparalleled leverage for your IT investment. Whether you need occasional telephone support and Internet-based network repair or ongoing Help Desk outsourcing support and system management, Progent's professionals can deliver your company enterprise-level network support while permitting you to avoid the cost and administration overhead of running a large in-house IT organization. Key features of Progent's National Remote Support services include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's staff size, breadth of IT expertise, refined remote support software, and understanding of enterprise networking enable offices to avoid the pitfalls of excessive dependence on smaller service organizations, independent freelance service providers, or limited internal IT help.

Progent adds value by providing:

  • In-depth Knowledge of Microsoft's Full Range of Servers
    Progent can provide world-class expertise for Microsoftís popular server products with services that include Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment support services, Microsoft Windows Server 2008 migration, Microsoft Windows 2003 Server upgrades, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 configuration, Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus SQL Server 2016 integration, SQL Server 2014 support, and SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-site help by the minute. Consequently, you are invoiced just for received services. Progent does not impose a more expensive rate for after-hours or urgent service, and inside California or in areas where Progent offers on-premises service, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent applies no initialization fee and asks no monthly commitment for support services delivered during regular working hours. Many support firms impose large minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with large bills for quick repairs so you will not be forced to permit minor problems to fester.

  • Full Records of Delivered Services
    Progent has developed a sophisticated support reporting system that records and formats complete documentation for all delivered support activities. Unlike some freelance consultants or small service firms who provide minimal documentation or specifics of services performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support documentation transmitted by each consultant to every client. The discipline of detailing and archiving service activity allows more efficient service and eliminates a variety of typical misfortunes such as when a support customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the few support firms to provide round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your computer support to be anticipatory rather than reactive. By anticipating possible problems before they cause downtime, system monitoring can save your information network from painful and costly service disruptions.
How Does Our Company Begin Receiving Online Technical Help from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.

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