Fast and Affordable Remote Troubleshooting for Montgomery Computer Networks
Fast Online Consulting for Montgomery SystemsFor organizations located in Montgomery or anywhere in Alabama, Progent offers online help for computer systems based on Microsoft, Cisco, Macintosh, or Linux technology. Progent's Microsoft qualified consulting experts have delivered online troubleshooting to companies in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE network specialists to help with challenging infrastructure problems, plus the assistance of CISA and CISSP-accredited security engineers to help with advanced security design and troubleshooting issues.

Progent's remote support engineers offer exceptional leverage due to the fact that they possess the real-world background and are equipped with the sophisticated tools necessary to solve most network issues quickly. Efficient support lowers direct expenses because solutions use up minimal billable minutes. Online support also eliminates the expense of sending a consultant to your location. Your company benefits additionally in incidental costs by reducing or avoiding system outages and associated costs due to business disruption, upset clients, unproductive workers, and distracted management. Progent's extensive online consulting experience is especially important for organizations that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing policy for online support is structured to leverage your network support investment. Progent bills by the minute for telephone-based assistance, so you are billed exclusively for the services that you receive. Unlike typical remote service organizations, Progent imposes no startup surcharge or minimum payments. Progent's per-minute billing unit and simple model for pricing eliminate scenarios where fast repairs manage to turn into substantial invoices. Progent's skill at disposing of problems efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a collection of optimized tools and field-tested methodologies that permit the highest degree of efficiency for online help and repair for information networks of any size. Progent offers secure Virtual Private Network support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the engineers of Progent's online support team to interface to your company's system remotely without compromising system security.

Progent's proven technical support reporting application maintains detailed documentation describing all support that Progent's clients have received. Progent's authorized consultants have the benefit of the specifics of support provided to every customer by every Progent engineer. This history of problems and solutions is stored as a conveniently searchable internal database that enables Progent's online technical professionals to share their experiences with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's extensive list of accreditations and formal partnerships with key industry leaders including Cisco and Microsoft open up additional massive support databases and allow fast access to vendors' in-house engineering staff with the result that Progent's online service specialists can arrive at the most efficient resolutions quickly.

Online services provided by Progent to customers in Montgomery and throughout the state of Alabama include:

Special Support Programs Offered by Progent
Progent can provide the skills of world-class online consulting experts for special IT programs. Billing charges for longer-term consulting projects are determined based on the qualifications of the engineers assigned. Progent's background in these important fields of computer technology allows customers to complete critical initiatives economically and on time. Progent's special online consulting services include:
  • Call Center Expertise
    Progent's Help Desk Call Center programs for companies with environments based on Microsoft, Cisco, Apple Mac, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Help Desk outsourcing support services are a convenient solution for businesses who don't have the money or time to create an internal Call Center but who want fast response from an efficient Call Center with proficient telephone support as well as the expertise to escalate complex trouble tickets to advanced consultants.

    Progent's Call Center consulting support can aid you in creating an effective new Help Desk Call Center or revamping your current one, selecting or enhancing Help Desk Call Center software to address the special requirements of your corporation, or providing occasional online staff to reinforce your internal Call Center team to handle unusually busy scenarios like software transitions, major upgrades, or rolling out brand new business software.

    Progent's Help Desk team of veteran information technology professionals gives your clients in Montgomery or anywhere in the state of Alabama fast access to an effective support resource with substantial background offering phone support and remote repair service for computer environments that incorporate Windows, Cisco, Apple Mac, UNIX, or Linux technology. Progent's mission is to give the Help Desk Call Center the reputation as a key driver of business productivity, and Progent's policy is to solve rather than simply annotate network problems.

  • Business Applications Support: Education, Development, and Integration
    Progent's Applications Experts staff offers online professional engineering support and training in key business application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, programming, and education for popular Microsoft business applications such as CRM, Project, MS Office Word, and Excel. To read more on Progent's consulting, customization, and education offerings, go to Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; cohesive integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from a previous version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent offers businesses in Montgomery, or anywhere in the state of Alabama, remote IT infrastructure monitoring by providing System Center Operations Manager consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to suit your business so that your network support is proactive rather than reactive. By uncovering potential issues before they expand into downtime, proactive monitoring can avoid stressful and expensive information system failures. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Mac OS X networks, Microsoft networks, or networks that support a combination of platforms.
How Your Montgomery Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency phone-based expertise with Microsoft Windows, Mac OS X, or Linux networks, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in Montgomery or anywhere in the state of Alabama, Progent's phone-based network support engineers are ready to provide professional and affordable system support whenever your organization requires it. More than 15 years of offering online technical assistance has earned Microsoft Gold Partner status for Progent's team of engineers and has helped Progent to acquire world-class troubleshooting capability and to fine tune remote access technology to fix network problems quickly while avoiding the cost and lost productivity associated with on-site service calls.

Even if your Montgomery office deals with a regular independent support technician or employs an in-house organization that can handle ordinary network issues, Progentís Microsoft certified engineers can still offer a convenient and seamless remote expansion of your on-site resources for situations when your regular service personnel either lack the time or the knowledge to handle sudden system crises or particularly complex integration problems.

Features of Progent's Online Computer Services for Montgomery
Progent's online help, Internet-based troubleshooting, system security consulting, and network administration services offer companies in Montgomery or throughout the state of Alabama unparalleled leverage for your support investment. Whether you need occasional telephone help and Internet-based network repair or ongoing Help Desk outsourcing support and network administration, Progent's professionals can deliver your office enterprise-level IT support while allowing you to eliminate the cost and administration overhead of running a large in-house IT staff. Highlights of Progent's online help services include:

  • Immediate Phone Contact with Microsoft Qualified Professionals
    Progent's staff of Microsoft-certified engineers can provide immediate and economical expertise to businesses in Montgomery and is also ideal for networks in more remote areas of Alabama that lack technicians with proven experience supporting Microsoft's current line of server platforms. All Progent phone support staff have over 10 years of background supporting Microsoft solutions. As a Microsoft Gold Partner consulting firm, Progent has the use of a broad range of Microsoft support utilities, service information, and on-going training.

  • By the Minute Rates to Minimize Costs
    Progent offers remote support on a by-the-minute basis, so you pay only for the services you use. Progent asks for no minimum fee for phone service and asks for no ongoing subscription fee for services delivered during regular working hours. This keeps you from paying big invoices for quick repairs.

  • Availability of Cisco Network Design Experts
    As a Registered Partner for Cisco, Progent can provide help from authorized specialists with skill in designing, deploying, and troubleshooting networking environments based on Cisco products. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create high-speed, reliable, and protected connectivity for local and remote networking.

  • Application Experts Consulting
    Progent's basic support services include technology integration, MS Exchange expertise, corporate security planning, and Help Desk Call Center support. Progent's Application Experts Team can provide world-class consulting expertise for specific application areas. Support available from the Application Experts staff covers:
    Microsoft Dynamics GP/Great Plains Consulting and Customization
    Microsoft Office Project Training
    Office Excel and Office 365 Excel Consulting and Application Development
    Microsoft Office Word and Office 365 Word Expertise
    BI Reporting Development and Troubleshooting
    UNIX, Linux and Solaris Support
    Microsoft SQL Server 2016 Application Design and SQL Server 2014 Application Development and Troubleshooting
    Oracle Management and Software Development
    MySQL Management and Application Development
    Apple Macintosh Support
    Amazon MWS Software Integration

    By offering a full service centralized source for network generalists and specialists, Progent can deliver fast, cost-effective, and thorough IT solutions that address the specific needs of your business.

  • Advanced Online Access Software
    Secure remote access permits Progent's support experts to observe precisely what your users see. This makes it possible to produce fast fixes to issues that could otherwise demand a costly onsite visit. Effective online connectivity software and experienced engineers together enable Progent to repair most network issues quickly and economically. Progent is a pioneer in online support and remote network analysis.

  • Compatibility with Leading VPN Gateways
    Progent supports secure Virtual Private Network connectivity for gateways from major VPN providers such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity enables the engineers at Progent's Technical Response Center to access your system remotely without compromising network security.

  • Round-the-Clock Support for Maximum System Availability
    For organizations with vital applications, Progent offers optional round-the-clock online technical services. Used in conjunction with remote 24x7 network monitoring based on MS System Center Operations Manager 2007, this service can help ensure high system uptime.

  • Help Desk Call Center
    Progent's Help Desk support programs are intended especially for budget-conscious organizations whose clients need instant access to a Help Desk Call Center with effective phone support and complete escalation capability.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's number of employees, range of technical experience, refined support tools, and familiarity with corporate IT allow businesses to escape the pitfalls of exclusive reliance on smaller consulting firms, independent freelance consultants, or limited internal IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified experts average longer than a decade of real-world professional background, at the front lines of network service, performing a broad variety of IT tasks for a large mix of businesses. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting staff. This means that you get not only expert IT help, but also a support engineer with field-tested approaches for using technical knowledge to fix actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and on-premises help by the minute. Consequently, you are invoiced only for received support. Progent does not demand a more expensive rate for off-hours or emergency support, and within California or in regions where Progent provides on-premises service, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. Also, Progent applies no minimum charge and requires no monthly commitment for services provided during regular working hours. Many service organizations demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with large invoices for fast repairs so you won't be forced to allow minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to deal with technical issues that are within their comfort zone, Progent is able to focus on providing high-value services where Progent faces few competitors. Businesses who work with familiar freelance consultants or who maintain internal support staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their networks more reliable, secure, and efficient.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service firms to provide round-the-clock remote tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By revealing possible issues before they result in downtime, system monitoring can save your IT network from stressful and costly service disruptions.
How Does My Business Start Receiving Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.

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