Quick, Affordable Remote Computer Network Troubleshooting for Moreno Valley, California Small Companies
For more than twenty years, Progent has specialized in delivering world-class IT support services to clients who have small-business budgets. Progent has built a unique support solution that includes a low-overhead, tightly connected virtual office infrastructure, sophisticated remote repair technology, a large team of consultants certified in a broad range of technical practice areas, a Help Desk Call Center service structure that promotes efficiency and guarantees follow-through, a worldwide group of remote support professionals, on-site support availability for the majority of most zip codes in the U.S., and a corporate culture focused on solving technical problems in the shortest time and at the least cost to customers.

For larger companies, Progent can provide co-sourcing and project management services to add to the skills of your internal network support team. This can save money and help meet schedules for major IT initiatives like application design and development, business continuity planning and testing, network security audits, office consolidations, or software migrations.

Progent can in addition provide access to certified experts to help your company to plan and implement your cloud strategy.

Key Products and Technologies Serviced by Progent for Businesses in Moreno Valley, California
Progent's group of industry certified consultants provides support for all facets of information systems found in businesses of all sizes. Technologies served by Progent in and around Moreno Valley include:

Support Delivery Alternatives Available for Moreno Valley, California Businesses
Progent offers a variety of options for providing small and midsize companies and local governments with cost-effective IT services for technical support, consulting, hosting services, and IT management. Progent's model for delivering computer support is built on the Help Desk Call Center operational structure familiar to larger IT organizations. Progent's Helpdesk Support Mechanism ensures fast response, comprehensive activity documentation, reliable follow-through, and tight cost monitoring for an array of IT service delivery alternatives that include remote repairs, in-person help, top-level consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers emergency and scheduled remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and globally. Progent's seasoned service experts can help customers to analyze and repair network problems without the expense or delay of in-person service calls. The background of Progent's IT consultants allows them to resolve most network problems rapidly. For the most challenging issues, Progent's breadth of knowledge allows the support team to escalate support calls to advanced specialists. Progent provides a convenient, web-based signup process for first-time customers to accommodate emergency network problems and Progent charges per minute with no startup fees or time minimums, so you pay only for the help you get. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISA-certified security engineers. Find out additional information concerning Progent's remote computer support services.

  • Onsite Service
    Progent provides on-site computer support for registered clients in major metropolitan areas in the United States. Progent's on-site service personnel can work in tandem with Progent's online support engineers to deliver small businesses the best of both worlds: onsite service technicians when you need them as well as the remote expertise of Progent's seasoned staff of IT engineers, security professionals, and business application developers. The wait time for in-person support visits is usually under 24 hours. Progent requires no sign-up or retainer fee for registering as a Progent customer for onsite service. Learn more concerning how and why to sign up for Progent's in-person computer service.

  • Phone Support
    Progent's Help Desk Services are intended for all businesses and local governments who require fast and reliable support from a professional Helpdesk with efficient telephone assistance, remote repair tools, and sufficient technical depth for all needed problem escalation. Since small and midsize companies usually are constrained by tight IT budgets and can provide scant executive attention for handling IT support, Progent's Help Desk Call Center Outsourcing Services could be the most cost-effective option to make sure that small business computer systems are always productive. Read more details about Progent's Help Desk services.

  • Consulting Services
    Progent provides small and midsize businesses budget-friendly access to world-class IT professionals who can provide assistance with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, company-wide network security consulting, fault tolerant network consulting, virtualization strategies, plus integration, customization and support for business programs such as accounting, operations, reporting, sales automation, and productivity software. Progent can help with one-time projects including office relocations and massive software upgrades, extended initiatives such as business analytics software programming and customization, database software development and DBA support, and web design, on-going services including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and system management, or urgent response like disaster recovery and virus cleanup.

  • Application Hosting
    Progent can host vital business applications like Exchange and Microsoft SQL in order to provide small companies with higher degrees of reliability, security, and performance than is possible with the type of in-house data center that is practical for the majority of small organizations. Since Progent uses the same data centers that host the gear of many of the world's largest information technology companies, Progent can save you the cost of building and managing the systems required for enterprise-class cooling, power backup, and uninterruptible Internet access. For managed application servers, Progent can also ensure that patches and service packs remain current, security and performance is constantly monitored, and systems are regularly archived and available for full and rapid recovery. Learn additional information concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting services for the entirety of a small company's servers in a setting that not only delivers the top degree of availability and extensibility but that is also simple for customers to transfer to another service provider or to bring internally whenever your business situation warrants it. Progent's Private Cloud hosting is based on tested virtualization technologies that allow businesses with multi-vendor networks to save dramatically on the costs of capital equipment, infrastructure support, and IT management while achieving world-class availability and an unparalleled degree of vendor independence. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally administered solution, can support the multi- OS and loosely standardized environments typical of small companies, and retains control of the software licenses in the customer's hands so that migrating to a new virtualized system is fast, safe, and inexpensive. This eliminates becoming a prisoner of a specific hosting provider while still providing all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers expert remote support to help businesses of any size connect their networks with leading public clouds such as Azure and Amazon AWS. Progent can help you to plan and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid architectures that utilize on-premises IT assets as well as cloud services. To help you to incorporate public clouds with networks, Progent offers a range of cloud integration services such as Office 365 integration solutions with on-premises Exchange, Azure planning and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience delivering high-level consulting services remotely, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight line of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior analysis tools to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily evade traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to address the entire malware attack lifecycle including filtering, identification, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device control, and web filtering through leading-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your company's specific needs and that helps you achieve and demonstrate compliance with legal and industry information security standards. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate attention. Progent can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital data, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, monitor, enhance and debug their networking appliances such as switches, firewalls, and access points as well as servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating complex network management activities, WAN Watch can cut hours off ordinary chores such as network mapping, expanding your network, locating devices that need important software patches, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading data security vendors to deliver web-based management and comprehensive security for your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your exposure to external attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the local security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by checking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT personnel and your Progent engineering consultant so that any looming issues can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save as much as half of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their network. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your core network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a cleaner Active Directory environment. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, improved compliance with government and industry security standards, higher utilization of IT resources, faster problem resolution, more reliable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help assess your company's ability to stop or recover quickly from a ransomware incident. Progent will work with you personally to collect information concerning your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup system that aligns with your business needs. For details, see Progent's ProSight Ransomware Preparedness Report.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core system software and office productivity applications important to the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an increasingly sophisticated collection of infrastructure products such as PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless networking. In addition, Progent's CISSP-certified cybersecurity experts, CISM-authorized security professionals, CISA-certified security audit specialists and GIAC-authorized information assurance experts offer a company-wide view of network protection and can assist with complex security programs like SIEM solutions to help companies comply with business guidelines and statutory regulations for IT data security and reporting.

The breadth and size of Progent's consulting staff bring a powerful array of benefits to clients trying to maximize the productivity of their IT network within a reasonable budget. These benefits include:

  • Best Industry Methodology
    Progentís team of Microsoft and Cisco qualified consultants average longer than ten years of real-world industry experience, at the forefront of network service, performing a broad range of IT tasks for an extensive mix of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting staff. This means that you get not just world-class technical help, but also a consultant with proven methods for repairing actual network problems rapidly. Find out more about Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing model is to bill for phone support and on-site visits by the minute. As a result, you are billed exclusively for delivered services. Progent does not impose a higher rate for off-hours or emergency service, and Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no service activation fee and asks no monthly commitment for support services delivered during regular business hours. Many service firms demand large minimum payments or bill in increments of fifteen minutes or longer. Progent's one-minute billing granularity eliminates big bills for quick repairs. Another advantage of by-the-minute invoicing is that you will not be inclined to allow incipient issues to stay unaddressed until they grow into major ones. Find out additional information concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of Network Services
    Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all billed services. Unlike many independent consultants or local service organizations who offer scant documentation or specifics of tasks performed, every service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the service reports given by each consultant to each customer. The discipline of documenting and organizing service records allows more effective service and avoids a variety of typical problems such as when a support client is virtually held captive to a consultant who wonít let go of the keys to the kingdom. Read more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's consultants to clients. By teaching clients to deal with problems that are within their scope, Progent can concentrate on offering hard-to-find services where Progent has few competitors. Small companies who utilize independent service providers or who employ internal IT personnel gain when Progent transfers knowledge about critical technology and proven methodologies to make their IT environments more robust, secure, and productive. Learn more concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Moreno Valley, California company needs to contact Progent about network outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Fast Online Technical Support
For immediate remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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