Moreno Valley, CA Online Support from World-class Computer Network Troubleshooting Professionals
Progent's computer network troubleshooting services can provide your Moreno Valley, CA business low cost and dependable access to enterprise-class computer professionals. By providing network consulting service when you require it, providing advanced expertise for key applications, offering unique support such as 24x7 network monitoring, and charging only for services you receive, Progent gives your Moreno Valley, California company an affordable solution for maximizing the profitability of small-scale office networks. If you maintain an on-premises datacenter, rely on cloud-based resources, or have a hybrid cloud-and-local solution, Progent is the intelligent way for organizations and local governments to build and manage a reliable and safe IT system and to benefit from quick access to the seasoned help ordinarily restricted to enterprises who can set up a large in-house IT organization.

For mid-size and large businesses, Progent can provide co-sourcing services to reinforce the skills of your in-house network support personnel. This can reduce expenses and minimize technical risks for big IT initiatives such as application design and development, business continuity planning and testing, security evaluations, office consolidations, or software migrations and upgrades.

Progent can also offer access to certified experts to help your company to plan and implement your cloud computing strategy.

Core Technologies Serviced by Progent for Office Networks in Moreno Valley, California
Progent's nationwide team of world-class consultants provides help for all facets of network technology deployed by businesses of all sizes. Areas supported by Progent in and around Moreno Valley include:

Service Delivery Alternatives for Moreno Valley, California Businesses
Progent has a variety of options for providing small companies and local governments with affordable computer services for technical support, consulting, hosting, and network management. Progent's model for providing computer support services is based on the Help Desk Call Center operational structure familiar to larger IT support groups. Progent's Help Desk Service Model promotes fast response, comprehensive activity records, dependable follow-up, and strict expense control for a range of IT service delivery modes that include online repairs, onsite support, top-level consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center offers emergency and routine online service for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's seasoned service professionals can help clients to troubleshoot and fix hardware and software problems without the cost or delay of travel for onsite support visits. The experience of Progent's network consultants allows them to resolve most IT problems quickly. For the toughest issues, Progent's depth of knowledge allows the support team to escalate support calls to world-class specialists. Progent provides a streamlined, web-accessible signup procedure for first-time clients to address urgent situations and Progent bills by the minute with zero startup charges or time minimums, so you are invoiced only for the help you receive. Experts available online include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISA-certified security professionals. Find out more information about Progent's online computer troubleshooting services.

  • On-site Service
    Progent provides onsite technical assistance for registered clients in major metropolitan areas in the U.S. Progent's onsite support personnel can work in conjunction with Progent's remote support experts to deliver small and midsize businesses the best of both worlds: in-person service professionals when you require them plus the remote help of Progent's worldwide staff of IT consultants, security specialists, and business application developers. The response time for on-site service calls is usually under one business day. There is no sign-up or retainer charge for registering as a Progent customer for onsite service. Learn more details about how to sign up for Progent's in-person computer support services.

  • Help Desk
    Progent's Helpdesk Outsourcing Services are intended for small and midsize businesses and local governments who need prompt and dependable access to a professional Help Desk Call Center with effective phone support, remote repair capability, and enough technical depth for full problem escalation. Since smaller businesses typically are constrained by limited IT budgets and can spare little executive attention for handling network support, Progent's Help Desk Call Center Outsourcing Services can be the most efficient way to make sure that small business computer systems stay up and running. Read more about Progent's Help Desk Call Center services.

  • Consulting Services
    Progent offers small businesses budget-friendly availability of enterprise-class IT professionals who can provide help with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, company-wide network security consulting, fault tolerant network consulting, virtual server strategies, plus configuration, programming and training for business programs including accounting, operations, reporting, CRM, and office productivity packages. Progent can provide assistance with one-shot projects such as office moves and major system migrations, longer term initiatives like business analytics application programming and customization, relational database application development and DBA support, and web design, continuing support including System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network monitoring and network administration, or emergency services like data restoration and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for vital applications such as Exchange Server and MS SQL in order to provide small and midsize businesses with higher levels of dependability, protection, and performance than is feasible with the class of in-house data center that is achievable for most small and midsize organizations. Because Progent uses the same facilities that support the gear of many of the planet's biggest IT companies, Progent can save you the cost of creating and managing the systems needed for world-class environmental control, power backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also see to it that upgrades and revisions remain current, security and efficiency is constantly tracked, and systems and data files are regularly backed up and ready for complete and rapid recovery. Find out additional information about Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting for all of a small company's servers in a setting that not only provides the highest degree of dependability and expandability but that is in addition easy for clients to migrate to another service provider or to bring internally when your business situation calls for it. Progent's Private Cloud hosting service is built around mature virtualization techniques that allow businesses with multi-vendor environments to save significantly on the expense of capital equipment, system maintenance, and network administration while getting world-class availability and an unparalleled degree of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally managed package, can support the multi- platform and non- standardized networks common with small companies, and retains ownership of the software licenses in the client's possession so that migrating to a different virtual system is quick, safe, and affordable. This eliminates becoming a captive to a single hosting provider while still offering all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide advanced online consulting services to help organizations of any size connect their networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to design and administer hybrid ecosystems that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid architectures that utilize physical resources as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.

Special Benefits of Working with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline network software and productivity programs important to most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an increasingly sophisticated array of network products such as firewalls, routers and switches, VoIP options, and wireless connectivity. In addition, Progent's CISSP-qualified security consultants, CISM-authorized security professionals, CISA-qualified security audit specialists and GIAC-authorized information assurance professionals can provide a business-wide perspective on system security and can help with complex security programs like SIEM solutions to help companies comply with business standards and government regulations for network data protection and incident reporting.

The scope and size of Progent's engineering staff bring a powerful array of benefits to companies wishing to maximize the business value of their information system within a reasonable budget. These advantages include:

  • Best Industry Service Methodology
    Progentís team of Microsoft and Cisco qualified consultants average more than a decade of hands-on professional experience, at the forefront of IT service, performing a wide range of IT projects for an extensive mix of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting staff. This means that you get not just world-class IT capability, but also a support engineer with proven approaches for solving actual network problems rapidly. Read more about Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-site visits per minute. As a result, you are charged only for received services. Progent does not demand a more expensive rate for off-hours or priority service, and Progent does not charge for travel time except for urgent support where on-site time is less than four hours. Also, Progent imposes no startup charge and asks no monthly commitment for services provided during regular working hours. Many service organizations impose large minimum payments or charge in increments of a quarter hour or more. Progent's small pricing granularity avoids king-size invoices for fast fixes. Another benefit of by-the-minute pricing is that customers won't be tempted to permit minor issues to stay unaddressed until they become big problems. Read more details concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of Delivered Support
    Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all billed support activities. Unlike many independent consultants or small support organizations who provide minimal documentation or details of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the support documentation given by each staff member to each customer. The discipline of detailing and archiving service activity allows more effective support and avoids a variety of typical problems such as when a support client is effectively held captive to a consultant who refuses to release the keys to the kingdom. Learn additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to handle technical issues that are within their comfort zone, Progent can concentrate on delivering hard-to-find services where Progent faces little competition. Small companies who work with freelance service providers or who maintain internal IT staffs benefit when Progent transfers information about new technology and proven processes to make their networks more robust, secure, and efficient. Find out more about Progent's knowledge transfer services.

Get in Touch with Progent
If your Moreno Valley, California company needs to contact Progent to ask about network outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.

Immediate Online Network Assistance
For fast online technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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