Professional Remote Support for Moreno Valley, California Computer Networks from World-class Engineers
Small businesses have traditionally been underserved by large IT service organizations. Some small companies permit themselves to grow excessively reliant on individual engineers or small support organizations who don't have the bandwidth or comprehensive knowledge to respond promptly or efficiently to network crises. Still other small businesses turn to giant support firms staffed with technicians trained to provide standardized fixes for common problems but who do not have the experience and technical scope to deal with the diversity of configurations and lack of standardization typical of small business information networks.

Progent's time-tested approach to providing low-cost and effective network support to small companies has made Progent among the top Microsoft Gold IT consulting organizations in the industry. Progent has delivered online help to businesses in every state in the U.S. and offers in-person help in most zip codes.

For mid-size and large companies, Progent can provide co-sourcing support to supplement the technical skills of your in-house IT service group. This can save money and minimize technical risks for major IT initiatives such as software design and development, business continuity preparedness, security evaluations, office consolidations, or technology migrations and upgrades.

Progent can also provide the services of accredited experts to help your company to design and implement a sensible cloud computing strategy.

Core Products and Technologies Supported by Progent for Office Networks in Moreno Valley, California
Progent's nationwide team of certified consultants provides support for all aspects of information technology used by businesses of all sizes. Areas served by Progent in and around Moreno Valley include:

Service Delivery Alternatives for Moreno Valley, California Businesses
Progent has a selection of options for providing small and midsize businesses with affordable computer services for technical support, system architecture, hosting services, and IT administration. Progent's model for providing computer support services is built on the Help Desk Call Center structure familiar to larger IT organizations. Progent's Helpdesk Support Mechanism promotes fast response, comprehensive service documentation, consistent follow-through, and strict expense monitoring for a range of network service delivery modes that include online troubleshooting, in-person support, high-end consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides urgent and scheduled online support for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the U.S. and worldwide. Progent's certified service experts can help clients to analyze and repair network problems without the cost or delay of in-person service calls. The experience of Progent's network engineers allows them to handle the majority of network issues quickly. For the toughest problems, Progent's breadth of knowledge allows the support team to escalate support calls to advanced subject matter experts. Progent provides a streamlined, web-based registration process for first-time clients to address emergency situations and Progent charges by the minute with zero sign-up fees or minimums, so you are invoiced only for the support you get. Specialists available remotely include Cisco-qualified CCIEs, Microsoft-certified MCSEs, and CISM-certified security engineers. Learn more details about Progent's online computer support expertise.

  • On-site Support
    Progent offers on-site technical support for registered customers in larger cities in the United States. Progent's on-site service personnel can operate in tandem with Progent's online service engineers to give small and midsize companies the best of both worlds: hands-on service professionals when you need them plus the remote help of Progent's worldwide staff of IT engineers, security specialists, and business software programmers. The wait time for in-person service visits is usually less than one business day. There is no start-up or retainer fee for registering as a Progent customer for onsite service. Find out more concerning why to sign up for Progent's in-person network support.

  • Help Desk
    Progent's Help Desk Call Center Services are intended for small and midsize businesses who need prompt and reliable access to a professional Contact Center with effective phone support, online troubleshooting capability, and sufficient technical depth for full problem escalation. Since smaller businesses typically are constrained by tight information technology funds and can spare scant management attention for dealing with network support, Progent's Help Desk Call Center Services could be the most efficient option to make sure that business information systems are always up and running. Read more concerning Progent's Helpdesk services.

  • Consulting Services
    Progent provides small businesses affordable availability of world-class consultants who can provide assistance with critical technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network architecture, company-wide network security consulting, fault tolerant it system engineering, virtualization solutions, plus configuration, programming and support for business software including accounting, operations, reporting, CRM, and office productivity packages. Progent can provide assistance with one-time projects such as office moves and major system migrations, extended projects like management reporting software programming and customization, database application programming and DBA support, and web design, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure health monitoring and network administration, or emergency response like data restoration and virus removal.

  • Application Server Hosting
    Progent can host key applications like Microsoft Exchange Server and MS SQL in order to provide small and midsize companies with higher levels of dependability, protection, and performance than is possible with the class of on-site data center that is realistically affordable for most small organizations. Since Progent utilizes the same facilities that support the gear of some of the planet's largest information technology organizations, Progent can save you the cost of creating and maintaining the systems needed for world-class cooling, power backup, and redundant Internet connectivity. For managed application servers, Progent can also make sure that upgrades and service packs stay updated, security and efficiency is constantly tracked, and systems and data files are regularly archived and ready for complete and rapid recovery. Learn additional information concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small organization's servers in a setting that not only provides the highest level of fault-tolerance and expandability but that is also easy for clients to transfer to another service firm or to move internally when your circumstance warrants it. Progent's Private Cloud hosting service is structured around tested virtualization techniques that permit businesses with multi-vendor networks to benefit significantly on the costs of capital equipment, system maintenance, and IT management while getting enterprise-class availability and an unprecedented degree of vendor flexibility. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in a single centrally managed package, can handle the multi- OS and non- standardized networks common with small companies, and retains ownership of the software licenses in the customer's hands so that moving to a different virtualized system is quick, safe, and affordable. This eliminates ending up a prisoner of a single hosting service while still providing all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide advanced remote support services to help businesses of all sizes integrate their information networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can help you to plan and manage cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid topologies that combine local resources along with public clouds. To assist you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Information Security
Progent offers a selection of affordable, set-price monthly services intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services offered by Progent include:
  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading data security companies to deliver web-based control and world-class security for all your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway device adds a deeper level of analysis for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning technology to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily evade legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the entire threat lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup activities and allows rapid restoration of critical files, applications and virtual machines that have become unavailable or damaged due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory standards such as IPPA, FINRA, and PCI and, when necessary, can assist you to restore your critical data. Find out more about ProSight Data Protection Services managed cloud backup and recovery.

Special Advantages of Teaming with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and productivity programs important to the majority of small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide help for an ever more sophisticated array of infrastructure products including PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless access. Furthermore, Progent's CISSP-qualified security consultants, CISM-certified security engineers, CISA-authorized security audit specialists and GIAC-certified information assurance professionals can provide a company-wide perspective on network protection and can assist with complex security programs like SIEM solutions to help companies comply with industry guidelines and government requirements for network data security and incident reporting.

The scope and depth of Progent's engineering team offer a powerful set of advantages to organizations wishing to maximize the business value of their information network within an affordable budget. These benefits include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average longer than ten years of real-world professional background, in the trenches of IT service, performing a broad variety of technical projects for a large array of clients. Each Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent teaches its support personnel. This guarantees that you get not only world-class IT skills, but also a support engineer with field-tested approaches for repairing real-world IT problems rapidly. Find out more details concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing policy is to bill for remote service and in-person visits by the minute. As a result, you owe exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or priority service, and Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no sign-up fee and asks no monthly commitment for services delivered during regular working hours. Many service firms demand substantial minimum payments or bill in increments of a quarter hour or more. Progent's small billing granularity eliminates major bills for quick fixes. An additional benefit of by-the-minute billing is that your company won't be inclined to permit incipient problems to stay unaddressed until they become big ones. Find out additional information about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of IT Services
    Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all billed services. Unlike some independent consultants or local service firms who provide scant documentation or details of services done, every service provided by Progent is tracked by full documentation. Every Progent consultant has access to the service documentation sent by every consultant to each client. The discipline of documenting and organizing support records allows more efficient service and eliminates a variety of common problems such as when a support customer is virtually held hostage to a consultant who wonít let go of vital service information. Learn more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to deal with problems that are within their scope, Progent can concentrate on providing high-value skills where Progent faces few competitors. Small companies who utilize freelance consultants or who maintain internal support personnel gain when Progent passes on information about new technology and tested processes to make their networks more robust, secure, and productive. Learn more details concerning Progent's knowledge transfer services.

Contact Progent
If your Moreno Valley, California company wants to get in touch with Progent to find out about IT outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Immediate Remote Network Help
For fast remote assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2017 Progent Corporation. All rights reserved.