Quick, Low-cost Remote Computer Network Support for Moreno Valley, California Small Businesses
For over twenty years, Progent has specialized in delivering world-class computer support to customers with small-company budgets. Progent has developed a unique support system that features a cost-effective, tightly connected virtual office network, sophisticated online repair technology, a large team of consultants accredited in a broad range of IT practice areas, a Help Desk operational model that maximizes responsiveness and ensures follow-through, a worldwide team of remote troubleshooting experts, on-site service dispatching for the majority of most zip codes in the United States, and a company ethos focused on fixing network issues in the shortest time and at the lowest cost to customers.

For larger businesses, Progent offers co-sourcing and project management support to reinforce the skills of your internal network service group. This can save money and minimize technical risks for big projects such as application design and development, business continuity preparedness, security audits, office consolidations, or software migrations.

Progent can in addition offer access to certified consultants to assist your business to design and execute your cloud computing strategy.

Core IT Areas Serviced by Progent for Moreno Valley, California Businesses
As a Microsoft Certified Gold Partner computer support company that maintains a world-class group of Cisco qualified CCIE network infrastructure consultants and Apple Computer certified consultants, Progent offers emergency assistance and low-cost online consulting to Moreno Valley, CA businesses for a wide array of computer technologies including:

Service Delivery Options for Moreno Valley, California Companies
Progent has a selection of options for providing small companies with affordable computer services for troubleshooting, consulting, hosting, and network administration. Progent's model for delivering network support is built on the Help Desk structure familiar to larger IT support groups. Progent's Contact Center Service Model ensures rapid response, comprehensive service records, dependable follow-through, and strict cost monitoring for a range of IT service delivery alternatives that include remote troubleshooting, in-person help, high-end consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers urgent and routine remote service for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned support experts can assist clients to troubleshoot and fix network issues without the cost or time loss of on-premises support visits. The background of Progent's IT consultants allows them to resolve the majority of network problems rapidly. For the most complex problems, Progent's depth of expertise allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a convenient, web-accessible registration procedure for first-time customers to address emergency network problems and Progent charges per minute with zero sign-up fees or minimums, so you pay only for the help you get. Specialists you can access online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISA-certified security engineers. Learn more details about Progent's online computer support services.

  • Onsite Service
    Progent offers on-site technical support for signed-up customers in larger cities in the United States. Progent's on-site support personnel can operate in tandem with Progent's remote support engineers to deliver small companies the best of both worlds: on-premises service professionals when you need them as well as the remote help of Progent's seasoned staff of network consultants, security specialists, and business software programmers. The wait time for on-site support visits is typically under one business day. There is no start-up or retainer charge for registering as a Progent client for on-premises support. Learn more concerning how to register for Progent's in-person computer service.

  • Help Desk
    Progent's Helpdesk Outsourcing Services are intended for small and midsize businesses and local governments who require prompt and reliable support from a professional Contact Center with effective telephone assistance, online troubleshooting capability, and sufficient technical strength for full escalation. Because small and midsize companies usually are constrained by limited IT funds and can spare little executive attention for dealing with IT support, Progent's Helpdesk Outsourcing Services can be the most cost-effective option to make sure that small business information networks stay productive. Read more about Progent's Help Desk Call Center outsourcing services.

  • Consulting Expertise
    Progent provides small and midsize companies budget-friendly availability of world-class consultants who can provide assistance with vital technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network infrastructure, network security engineering, non-stop network design, virtualization strategies, plus integration, customization and training for business programs including accounting, operations, reporting, sales automation, and office productivity software. Progent can help with one-time projects including office relocations and major system upgrades, extended initiatives like business reporting application development and customization, database application development and DBA services, and web design, on-going services such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network monitoring and system administration, or urgent services such as data restoration and virus removal.

  • Application Hosting
    Progent offers hosting for vital applications such as Exchange and Microsoft SQL in order to provide small businesses with higher levels of availability, protection, and recoverability than is possible with the type of in-house data center that is realistically affordable for the majority of small organizations. Since Progent uses the same facilities that host the gear of many of the world's biggest IT organizations, Progent can eliminate the cost of building and maintaining the infrastructure needed for enterprise-class cooling, electrical failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also ensure that upgrades and revisions stay updated, protection and efficiency is constantly monitored, and systems and data files are regularly archived and available for complete and rapid restoration. Learn additional information concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting services for all of a small or midsize company's production servers in a setting that not only provides the top level of dependability and scalability but that is in addition easy for customers to transfer to a different service provider or to bring internally when your circumstance warrants it. Progent's Private Cloud hosting service is built around mature virtual server technologies that allow small businesses with multi-vendor environments to benefit significantly on the costs of hardware, system support, and network administration while achieving enterprise-class dependability and an unprecedented degree of vendor flexibility. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally managed package, can support the mixed- OS and non- standardized environments typical of smaller companies, and keeps ownership of the software in the client's hands so that migrating to a new virtualized host is quick, reliable, and inexpensive. This avoids ending up a captive to a single hosting provider while still offering all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent offers advanced online support to help businesses of all sizes integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage hybrid environments that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that seamlessly combine on-premises resources along with cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting expertise remotely, and Progent can make sure you complete your cloud migration projects quickly and affordably.
Progent's Fixed-price Managed Services for Outsourcing IT Management
Progent's low-cost ProSight series of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to address the complete threat lifecycle including blocking, identification, mitigation, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single control. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent's consultants can also help your company to set up and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical files, apps and VMs that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can deliver world-class support to configure ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, enhance and troubleshoot their connectivity appliances such as switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always current, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding devices that require important software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top information security vendors to deliver centralized management and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This reduces your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, DLP, and encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by checking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT staff and your assigned Progent engineering consultant so that all potential issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an unbiased evaluation of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the configuration of your core network devices conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with government and industry security standards, more efficient utilization of network assets, quicker problem resolution, more reliable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your organization's preparedness either to block or recover rapidly after a ransomware attack. Progent will work with you personally to gather information about your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Choice for Moreno Valley, California Small Businesses
Progent's size, breadth and depth of information technology skill, and experience with corporate network support allow small and midsize businesses to avoid the problems associated with over reliance on thinly staffed service firms or individual consultants.

Teaming with Progent's Experts allows your business to:

  • Avoid Over Reliance on Individual Support Consultants
    For IT services, small businesses sometimes depend excessively on freelance consultants. Though freelance service providers have lower overhead than more substantial IT service firms and can afford to charge nominally smaller fees, they are occasionally too busy to react rapidly to urgent situations. If a freelance engineer is busy with different client, sick, on travelling, or in class, the lack of backup personnel may require your company to go without help during a crisis. As your small business expands, network downtime or problems with critical applications get more costly. The dollars you thought you were conserving on a freelancer can be eaten up fast due to lost productivity. In addition, when freelance consultants confront unfamiliar problems, the lack of a big consulting team to depend on for assistance requires them to train with the meter running while your business winds up with the costs for their continuing education.

  • Gain Access to Certified Professionals in Complex Network Issues
    The majority of small support firms or freelance engineers who concentrate on small business network consulting are capable of delivering connect-the-dots fixes but don't have the seasoning to deal efficiently with complex network environments with a variety of operating systems, multiple locations, Voice over IP implementations, remote clients, integrated financial and analytical applications, eCommerce, and specialized line-of-business software. Progent's background with global enterprises and Progent's large team of specialists can be valuable to your small business because enterprise environments are inherently complicated, support problems require thorough knowledge in numerous technical disciplines, and reaching a high level of robustness, availability, and protection requires enterprise-tested best practices.

  • Create a Solid Foundation for Growth
    Small companies typically start with an IT system implemented on a shoestring budget. Lacking a solid basis, a sequence of ad hoc repairs commonly get piled on top of a tenuous foundation. As a company evolves, reliability and scalability problems can hinder the productivity of the business. Such environments require proper assessment, smart business analysis, and broad-based experience to upgrade to an IT infrastructure that can act as the solid foundation to meet critical business requirements and ease future growth.

  • Team with Solution Consultants, Not Product Resellers
    Smaller companies require direction and education to navigate through an ever more complicated maze of IT options available for accelerating growth and enhancing productivity. They do not need a network consultant or support firm that tries to sell them products. Progent avoids conflicted motives by not reselling hardware and software. Progent offers services exclusively. This permits Progent to match technical support services with the real needs of clients. Mixing network consulting and product reselling can result in a conflict where the recommended solution is based on a predetermined vendor rather than being based on the true needs of a small business.

How to Contact Progent
If your Moreno Valley, California company needs to get in touch with Progent for network outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Help
For fast remote help, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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