Fast, Low-cost Online Computer Network Troubleshooting for Moreno Valley, California Small Businesses
For over two decades, Progent has focused on delivering enterprise-quality computer support to clients who have small-company budgets. Progent has developed a unique service solution that features a low-overhead, tightly connected virtual office infrastructure, custom remote troubleshooting technology, a large pool of engineers accredited in a wide range of technical practice areas, a Call Center operational structure that promotes efficiency and ensures follow-through, a global group of remote troubleshooting professionals, in-person support options for the majority of most zip codes in the United States, and a corporate culture committed to solving technical issues in the shortest time and at the lowest cost to clients.

For medium-size and enterprise companies, Progent offers co-sourcing support to reinforce the technical skills of your in-house IT service team. Co-sourcing can save money and help meet schedules for big IT initiatives like application design and development, disaster recovery planning and testing, security audits, office consolidations, or software migrations and upgrades.

Progent can also provide access to certified consultants to help your business to design and execute a sensible cloud strategy.

Key Practice Areas Serviced by Progent for Businesses in Moreno Valley, California
Progent offers the services of certified experts for all facets of business network technology found in small and midsize organizations. Products and technologies supported by Progent's consultants include:

Service Delivery Alternatives Available for Moreno Valley, California Businesses
Progent offers a selection of options for providing small and midsize businesses and local governments with affordable computer services for troubleshooting, system architecture, hosting services, and IT management outsourcing. Progent's paradigm for delivering network support is built on the Call Center operational structure familiar to larger IT support groups. Progent's Contact Center Service Model ensures rapid support, comprehensive service records, dependable follow-up, and strict expense monitoring across a range of network support delivery alternatives that include online repairs, on-premises support, high-end consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center offers emergency and routine online support for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's seasoned service professionals can assist clients to analyze and fix network problems without the cost or time loss of in-person support visits. The experience of Progent's IT consultants makes it possible to handle most network issues rapidly. For the most complex problems, Progent's breadth of knowledge allows the support team to escalate support calls to world-class specialists. Progent provides a streamlined, web-based registration procedure for new clients to address urgent network problems and Progent bills by the minute with zero startup fees or minimums, so you pay only for the support you get. Specialists available online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and CISSP-certified security engineers. Find out additional details concerning Progent's remote computer troubleshooting expertise.

  • On-site Support
    Progent offers onsite computer support for registered customers in major metropolitan areas in the U.S. Progent's onsite service personnel can operate in conjunction with Progent's remote support experts to deliver small companies the optimal solution: on-premises service professionals when you need them plus the remote expertise of Progent's worldwide team of IT engineers, security specialists, and business application developers. The wait time for in-person service calls is typically under one business day. Progent requires no sign-up or retainer fee for becoming a Progent customer for onsite support. Find out more details concerning how to register for Progent's onsite computer support services.

  • Help Desk Call Center
    Progent's Help Desk Services are designed for all businesses and local governments who need fast and dependable access to an online Contact Center with efficient telephone support, remote troubleshooting tools, and sufficient technical strength for all needed problem escalation. Since small and midsize businesses usually have limited IT budgets and can spare scant management attention for dealing with network support tasks, Progent's Help Desk Services could be the most cost-effective option to make sure that small business information systems stay productive. Read more details concerning Progent's Contact Center outsourcing services.

  • IT Consulting Expertise
    Progent provides small businesses affordable access to enterprise-class IT professionals who can provide help with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network infrastructure, company-wide network protection engineering, fault tolerant it system consulting, virtualization strategies, plus integration, customization and support for business programs including accounting, ERP and MRP, business analytics, CRM, and productivity suites. Progent can help with one-time projects including office relocations and massive software upgrades, longer term projects like business information software programming and customization, relational database application programming and DBA support, and web development, on-going services such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network health monitoring and network management, or emergency services like data restoration and virus cleanup.

  • Application Hosting
    Progent can host mission-critical applications such as Exchange Server and MS SQL to provide small and midsize companies with higher degrees of dependability, security, and recoverability than is feasible using the class of in-house data center that is realistically affordable for the majority of small and midsize businesses. Because Progent uses the same facilities that host the gear of many of the planet's largest information technology organizations, Progent can eliminate the expense of creating and maintaining the systems required for enterprise-class environmental control, electrical failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also ensure that upgrades and service packs remain updated, protection and performance is continually tracked, and systems and data files are consistently backed up and available for complete and prompt recovery. Learn more concerning Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting services for the entirety of a small organization's servers in a setting that not only delivers the top level of availability and scalability but that is in addition simple for clients to migrate to another support provider or to bring in-house whenever your situation calls for it. Progent's Private Cloud hosting is structured around tested virtual server techniques that permit companies with multi-vendor networks to save significantly on the costs of hardware, infrastructure support, and IT administration while getting world-class dependability and an unprecedented degree of vendor flexibility. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-based applications in a single centrally administered service, can support the multi- platform and loosely standardized environments common with small businesses, and retains ownership of the licenses in the customer's possession so that migrating to a new virtualized host is quick, reliable, and inexpensive. This avoids ending up a captive to a single hosting provider while still providing all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent offers advanced online consulting support to help companies of all sizes connect their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid architectures that utilize local resources as well as public cloud services. To help you to integrate cloud services with networks, Progent can provide a variety of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and deployment consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience providing advanced consulting services remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent's Flat-rate Managed Services for Information Security
Progent's affordable ProSight line of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security platform that uses the services and infrastructure of top information security vendors to provide web-based management and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a further level of analysis for inbound email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning tools to defend endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to automate the entire malware attack progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight DPS automates your backup activities and enables rapid restoration of critical data, apps and VMs that have become lost or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can provide advanced expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your business-critical data. Learn more about ProSight DPS managed cloud backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, monitor, enhance and troubleshoot their networking hardware such as routers, firewalls, and access points plus servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always updated, copies and displays the configuration of almost all devices connected to your network, monitors performance, and sends notices when issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off common chores like network mapping, expanding your network, locating appliances that require important updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system operating efficiently by tracking the state of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT personnel and your assigned Progent consultant so any looming problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring managed service.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

Special Advantages of Working with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline system software and productivity applications important to most small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an ever more sophisticated array of infrastructure technologies including PIX and ASA firewalls, routers and switches, voice-over-IP options, and wireless connectivity. Furthermore, Progent's CISSP-qualified security experts, CISM-certified security professionals, CISA-certified security audit consultants and GIAC-authorized information assurance professionals can provide a business-wide perspective on network security and can assist with advanced security programs like Security information and Event Management (SIEM) solutions to help companies meet business standards and statutory requirements for network data security and reporting.

The scope and size of Progent's engineering staff offer a powerful array of benefits to companies wishing to increase the business value of their IT network within an affordable budget. These advantages include:

  • Best Industry Methodology
    Progentís staff of Microsoft and Cisco qualified experts average more than a decade of real-world industry background, in the trenches of network service, performing a wide range of technical projects for a large mix of businesses. Every Progent consultant shares a refined set of personal best practices which are combined into shared best practices standards that Progent teaches its support team. This guarantees that you get not only world-class technical help, but also a support engineer with field-tested approaches for fixing actual IT problems quickly. Find out more details about Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing policy is to bill for online support and on-premises help by the minute. As a result, you are billed just for delivered services. Progent does not demand a higher rate for after-hours or priority support, and Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent applies no sign-up charge and requires no retainer for support services delivered during regular working hours. Many service firms demand substantial minimum payments or charge in increments of fifteen minutes or more. Progent's small billing granularity eliminates king-size bills for fast fixes. Another advantage of by-the-minute billing is that clients are not tempted to permit simple problems to fester until they become major problems. Find out additional information concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of Network Support
    Progent has created a comprehensive support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many independent consultants or local support firms who offer scant documentation or details of tasks done, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has use of the service reports sent by each staff member to every customer. The discipline of detailing and archiving service activity results in more efficient support and avoids a variety of typical problems such as when a service customer is effectively held captive to a consultant who wonít let go of vital service information. Read additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's consultants to clients. By teaching customers to deal with problems that are within their scope, Progent can concentrate on offering high-value services where Progent has few competitors. Small businesses who utilize independent consultants or who employ internal IT personnel gain when Progent transfers knowledge about critical technology and proven processes to make their networks more reliable, secure, and productive. Read more details about Progent's knowledge transfer services.

Get in Touch with Progent
In case your Moreno Valley, California company needs to get in touch with Progent about network outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Immediate Online Network Assistance
For fast online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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