Professional Remote Technical Support for Morgan Hill, California Small Business Computers from Certified Consultants
Small companies have traditionally been underserved by major IT support organizations. Many small companies permit themselves to become excessively dependent on freelance consultants or small consulting organizations who don't have the size or comprehensive knowledge to respond promptly or efficiently to network emergencies. Still other small companies turn to mass-market service providers that employ technicians trained to provide standardized solutions to common problems but who are missing the background and versatility to deal with the variety of environments and lack of standardization that characterizes small company information systems.

Progent's proven approach to providing low-cost and successful network support to small businesses has made Progent one of the most respected Microsoft IT consulting firms in the country. Progent has provided remote support to small businesses in every state in the United States and can dispatch onsite help in almost all zip codes.

For medium-size and enterprise companies, Progent offers co-sourcing and project management services to supplement the technical skills of your internal IT support staff. This can reduce expenses and minimize technical risks for big projects like application programming, business continuity preparedness, network security evaluations, office consolidations, or technology migrations and upgrades.

Progent can in addition offer the services of certified experts to help your company to plan and execute your cloud strategy.

Core Technologies Serviced by Progent for Office Networks in Morgan Hill, California
Progent's nationwide team of certified engineers provides help for all facets of network technology deployed by companies of all sizes. Practice areas supported by Progent in and around Morgan Hill include:

Service Delivery Alternatives Available for Morgan Hill, California Companies
Progent has a selection of options for providing small and midsize businesses and local governments with cost-effective computer services for troubleshooting, consulting, hosting, and network management outsourcing. Progent's model for providing computer support services is based on the Help Desk Call Center operational structure common to larger IT organizations. Progent's Contact Center Service Model promotes rapid response, comprehensive activity documentation, reliable follow-through, and tight cost control across an array of IT service delivery options that include online troubleshooting, in-person support, top-level consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center offers emergency and scheduled remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and worldwide. Progent's certified service professionals can assist customers to analyze and fix hardware and software problems without the cost or time loss of in-person support visits. The background of Progent's network engineers makes it possible to handle most IT issues quickly. For the most complex problems, Progent's depth of knowledge allows the support team to escalate support calls to advanced subject matter experts. Progent provides a convenient, web-accessible registration process for new clients to address emergency network problems and Progent charges per minute with no startup charges or time minimums, so you are invoiced only for the support you get. Experts you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and CISA-certified security engineers. Learn more details about Progent's remote network support expertise.

  • Onsite Support
    Progent offers onsite technical support for signed-up customers in larger cities in the U.S. Progent's onsite support technicians can work in tandem with Progent's online service experts to deliver small businesses the ideal combination: in-person service professionals when you require them as well as the on-line expertise of Progent's worldwide team of IT consultants, security professionals, and business software developers. The wait time for in-person support calls is usually under 24 hours. There is no sign-up or retainer fee for registering as a Progent customer for onsite service. Find out more details concerning why to register for Progent's in-person computer support.

  • Help Desk Call Center
    Progent's Help Desk Call Center Outsourcing Services are designed for small and midsize companies who need fast and dependable support from a professional Helpdesk with effective telephone assistance, remote troubleshooting tools, and sufficient technical strength for full escalation. Since smaller companies usually have tight IT funds and can provide little executive bandwidth for handling network support, Progent's Contact Center Services can be the most efficient way to make sure that small business computer systems stay productive. Learn more details concerning Progent's Contact Center services.

  • IT Consulting Services
    Progent provides small and midsize companies affordable availability of world-class IT professionals who can deliver help with vital products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network design, network protection consulting, fault tolerant it system design, virtualization strategies, plus integration, programming and support for business software such as accounting, ERP and MRP, business analytics, CRM, and productivity packages. Progent can help with short-term projects such as site moves and major software upgrades, extended projects such as business information application programming and customization, database application programming and DBA services, and web design, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network health monitoring and network management, or urgent response like data restoration and malware removal.

  • Application Server Hosting
    Progent can host vital applications like Exchange Server and Microsoft SQL to provide small companies with greater degrees of reliability, security, and recoverability than is feasible with the type of on-site data center that is achievable for most small businesses. Because Progent uses the same facilities that host the gear of many of the planet's largest information technology organizations, Progent can save you the cost of creating and managing the systems required for enterprise-class environmental control, electrical failover, and redundant Internet access. For managed applications, Progent can also see to it that patches and service packs remain updated, security and efficiency is constantly monitored, and systems and data files are consistently archived and available for complete and prompt recovery. Learn additional information concerning Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small or midsize organization's servers in an environment that not only provides the highest level of fault-tolerance and scalability but that is in addition easy for customers to transfer to a different support provider or to bring internally whenever your situation warrants it. Progent's Private Cloud hosting service is founded on tested virtual server techniques that permit businesses with multi-vendor networks to benefit significantly on the costs of hardware, system maintenance, and network administration while achieving enterprise-class availability and an unparalleled level of vendor flexibility. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally managed solution, can support the mixed- platform and loosely standardized environments typical of smaller companies, and keeps ownership of the licenses in the customer's hands so that moving to a new virtual host is quick, reliable, and inexpensive. This eliminates becoming a captive to a specific hosting provider while still offering all the savings associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers expert online support services to help companies of all sizes connect their information networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-based systems or in hybrid topologies that seamlessly combine on-premises resources as well as public clouds. To assist you to incorporate cloud services with networks, Progent offers a range of public cloud integration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and deployment consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of background providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's affordable ProSight family of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top data security vendors to deliver web-based management and comprehensive security for your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a further layer of analysis for incoming email. For outbound email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning tools to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to automate the entire malware attack lifecycle including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key features include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of vital data, apps and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and debug their networking hardware such as routers, firewalls, and access points as well as servers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept updated, captures and manages the configuration of almost all devices on your network, tracks performance, and generates notices when problems are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, locating appliances that require important software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management personnel and your Progent consultant so all potential issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hosting solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an objective assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your essential network assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, improved compliance with data security standards, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

Why Progent Is the Smart Choice for Morgan Hill, California Businesses
Progent's size, breadth and depth of technical expertise, and familiarity with corporate IT consulting enable small companies to sidestep the problems associated with excessive dependence on thinly staffed service firms or individual engineers.

Teaming with Progent's Experts allows your small business to:

  • Avoid Excessive Dependence on Freelance Support Consultants
    For network services, smaller businesses often depend heavily on independent engineers. Although individual service providers have lower overhead than more substantial IT service organizations and can afford to charge apparently smaller fees, they are sometimes too overworked to respond quickly to urgent situations. If an independent consultant is occupied with another customer, ill, on travelling, or in class, the absence of backup staff may force your company to wait for assistance in case of an emergency. As your company grows, system downtime or difficulties with critical programs become more expensive. The dollars you thought you were saving on an independent consultant can disappear fast due to lost productivity. Also, when independent engineers confront new problems, the lack of a big consulting group to depend on for assistance forces them to learn on the job while your company ends up footing the bill for their ongoing training.

  • Have Access to Certified Professionals in Sophisticated IT Solutions
    Many smaller support organizations or freelance consultants who concentrate on small company network support are capable of delivering routine solutions but don't have the background to deal efficiently with complex network infrastructures that have a variety of operating systems, numerous sites, VoIP systems, mobile clients, integrated accounting and operational software, eCommerce, and custom line-of-business software. Progent's background with global enterprises and Progent's extensive staff of specialists can benefit your business because enterprise networks are characteristically complicated, support problems demand in-depth understanding of in many technical disciplines, and reaching a high level of stability, availability, and protection calls for enterprise-tested leading practices.

  • Build a Solid Basis for Growth
    Small businesses typically start with a network cobbled together on a shoestring budget. Lacking a solid architecture, a sequence of improvised fixes often get tossed on top of a weak foundation. As a company grows, stability and scalability issues can obstruct the success of the organization. These networks require thorough evaluation, smart strategic planning, and in-depth expertise to upgrade to an IT infrastructure that will provide the solid foundation to meet critical business needs and ease downstream growth.

  • Work with Solution Finders, Not Product Resellers
    Small businesses require guidance and education to work through an increasingly complicated maze of IT alternatives offered for enabling growth and improving efficiency. Businesses do not need a network engineer or support organization that tries to sell them a product. Progent eliminates conflicted motives by not reselling any products. Progent sells consulting and services exclusively. This permits Progent to match consulting support services with the genuine interests of clients. Mixing IT consulting and product reselling can result in a conflict where the recommended solution is based on a predetermined technology instead of being based on the actual requirements of a customer.

Contact Progent
If your Morgan Hill, California business wants to contact Progent for network outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Immediate Remote Technical Assistance
For fast online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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