Low-cost Network Help from Microsoft and Cisco Qualified Experts for Businesses in Morgan Hill, CA
By delivering professional know-how whenever you need it, making available specialized knowledge for key applications, offering innovative services like virtual server hosting, invoicing only for help delivered, and requiring no setup or retainer fees for standard services, Progent allows you to increase the competitive value of your information network and minimize support expenses. Progent understands that network protection, dependability, and efficiency are just as critical to small companies as to large enterprises but that smaller organizations don't have the leverage to invest heavily in information technology and in-house support groups. Progent's basic value proposition is that no network consulting firm can equal Progent's capability to deliver the IT support expertise your company needs when you need it and at a cost you can afford.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management support to reinforce the skills of your internal network service group. This can reduce expenses and minimize technical risks for big IT initiatives like application development, disaster recovery planning and testing, network security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition offer the services of certified consultants to assist your company to design and implement your cloud strategy.

Key Technical Areas Serviced by Progent for Business Networks in Morgan Hill, California
Progent's team of certified experts offers help for all aspects of information technology found in businesses of any size. Technologies supported by Progent in and around Morgan Hill include:

Service Delivery Alternatives for Morgan Hill, California Companies
Progent offers a variety of alternatives for providing small and midsize businesses with cost-effective computer services for technical support, system architecture, hosting services, and network management outsourcing. Progent's paradigm for providing IT support services is built on the Help Desk Call Center structure familiar to big IT groups. Progent's Help Desk Support Model promotes rapid response, comprehensive activity documentation, reliable follow-through, and strict expense control across an array of network support delivery modes that include online troubleshooting, onsite support, high-end consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) offers emergency and routine online support for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's seasoned service professionals can help clients to troubleshoot and fix hardware and software problems without the expense or delay of on-premises service calls. The background of Progent's IT engineers allows them to resolve most network problems rapidly. For complex issues, Progent's depth of expertise makes it possible to escalate support calls to world-class specialists. Progent offers a streamlined, web-accessible registration procedure for first-time customers to address urgent network problems and Progent bills per minute with no sign-up charges or time minimums, so you pay only for the help you receive. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISA-certified security professionals. Learn additional details concerning Progent's online computer troubleshooting services.

  • Onsite Service
    Progent offers onsite computer support for signed-up customers in larger cities in the U.S. Progent's onsite support personnel can operate in tandem with Progent's online support experts to give small businesses the ideal combination: in-person service professionals when you require them plus the on-line expertise of Progent's worldwide team of IT consultants, security specialists, and business application programmers. The response time for on-site service visits is typically under one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for on-premises support. Find out more about why to register for Progent's onsite network support services.

  • Help Desk Call Center
    Progent's Help Desk Call Center Services are intended for small and midsize businesses who need prompt and reliable access to a professional Helpdesk with effective phone assistance, remote troubleshooting capability, and enough technical depth for all needed escalation. Since small and midsize companies usually have tight information technology budgets and can provide scant management bandwidth for handling network support tasks, Progent's Help Desk Call Center Outsourcing Services can be the most cost-effective option to make sure that small business information systems are always productive. Learn more concerning Progent's Help Desk outsourcing services.

  • IT Consulting Expertise
    Progent provides small companies affordable access to enterprise-class IT professionals who can deliver assistance with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, company-wide network protection engineering, high availability network design, server virtualization strategies, plus configuration, programming and support for business software including accounting, operations, management reporting, CRM, and office productivity packages. Progent can help with one-shot projects such as office relocations and major software upgrades, longer term initiatives such as business information application programming and customization, relational database software programming and DBA services, and web design, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for IT infrastructure health monitoring and network administration, or emergency response like disaster recovery and malware removal.

  • Application Hosting
    Progent offers hosting for critical business applications like Microsoft Exchange Server and SQL Server in order to provide small businesses with higher degrees of reliability, protection, and recoverability than is feasible using the type of internal data center that is realistically affordable for most small businesses. Because Progent uses the same data centers that support the gear of many of the world's biggest IT organizations, Progent can save you the investment in building and managing the systems required for world-class environmental control, power backup, and uninterruptible Internet access. For managed applications, Progent can also make sure that patches and service packs stay current, security and efficiency is continually tracked, and systems are regularly backed up and available for full and rapid restoration. Learn additional information concerning Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting services for the entirety of a small or midsize company's production servers in a setting that not only provides the highest level of dependability and expandability but that is in addition convenient for clients to transfer to another service provider or to bring internally when your circumstance calls for it. Progent's Private Cloud hosting is built around tested virtualization techniques that permit small businesses with multi-vendor networks to save significantly on the costs of hardware, system maintenance, and IT management while getting world-class reliability and an unprecedented degree of vendor alternatives. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in a single centrally managed service, can handle the multi- platform and loosely standardized environments common with smaller companies, and retains control of the software licenses in the client's possession so that migrating to a different virtual system is fast, safe, and affordable. This avoids ending up a prisoner of a single hosting provider while still providing all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide advanced online support services to help businesses of all sizes integrate their networks with leading public clouds including Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid architectures that seamlessly combine on-premises IT assets along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience delivering high-level consulting expertise online, and Progent can make sure you complete your cloud migration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Outsourcing Network Management
Progent's affordable ProSight suite of outsourced network management services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior machine learning tools to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to address the complete malware attack progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection services deliver economical multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge technologies incorporated within one agent accessible from a single control. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you prove compliance with legal and industry information protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also help your company to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital files, apps and VMs that have become unavailable or corrupted as a result of component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide world-class expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, monitor, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always current, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that need important updates, or resolving performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading information security companies to deliver centralized control and comprehensive protection for all your email traffic. The powerful structure of Email Guard combines cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway device adds a further level of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your network running efficiently by tracking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT personnel and your assigned Progent engineering consultant so that any looming issues can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an objective evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your core infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, better compliance with information security requirements, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Read more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your company's ability either to stop or recover quickly from a ransomware incident. Progent will work with you directly to collect information concerning your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup/recovery environment that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental system software and productivity applications used by the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an ever more sophisticated array of infrastructure technologies such as firewalls, switches, routers, VoIP options, and wireless access. Furthermore, Progent's CISSP-qualified cybersecurity consultants, CISM-qualified security professionals, CISA-authorized security audit consultants and GIAC-certified information assurance experts offer a business-wide view of system protection and can assist with advanced security programs like Security information and Event Management (SIEM) solutions to help enterprises comply with industry standards and government regulations for IT data protection and incident reporting.

The scope and depth of Progent's consulting team offer a powerful array of benefits to customers trying to maximize the productivity of their information network within a realistic budget. These benefits include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco qualified experts average longer than ten years of hands-on professional background, at the forefront of IT service, executing a wide range of IT projects for a large mix of customers. Every Progent consultant shares a refined collection of personal best practices which are combined into shared best practices standards that Progent instills in its consulting personnel. This ensures that you get not just expert IT capability, but also a support engineer with proven approaches for resolving real-world network problems quickly. Find out more concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to charge for online support and on-site help by the minute. As a result, you are invoiced exclusively for delivered support. Progent does not impose a higher rate for off-hours or emergency service, and Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no service activation charge and asks no retainer for services delivered during normal working hours. Many service organizations impose large minimum fees or charge in increments of a quarter hour or more. Progent's one-minute pricing granularity does away with big bills for fast solutions. Another benefit of by-the-minute invoicing is that you are not inclined to allow less critical problems to stay unaddressed until they grow into big problems. Read more concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of IT Support
    Progent has created a sophisticated service reporting system that records and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or local service firms who provide scant documentation or specifics of tasks done, each service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the service documentation given by every consultant to each client. The discipline of documenting and archiving support records results in more effective support and avoids a slew of common misfortunes such as when a service client is effectively held captive to a consultant who wonít release the keys to the kingdom. Read more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to deal with problems that are within their comfort zone, Progent is able to focus on delivering high-value services where Progent faces few competitors. Small businesses who work with freelance consultants or who maintain in-house support personnel gain when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more robust, protected, and productive. Read more details concerning Progent's knowledge transfer services.

Contact Progent
If your Morgan Hill, California company wants to get in touch with Progent for network outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Fast Online Technical Help
For fast remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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