Affordable Network Tech Support from Microsoft and Cisco Certified Consultants for Companies in Morgan Hill, CA
By delivering professional know-how when you need it, making available specialized knowledge for key applications, providing innovative services like virtual data center hosting, invoicing solely for help you receive, and charging no setup fees or retainers for standard services, Progent allows you to increase the competitive value of your It network and reduce support expenses. Progent understands that network security, reliability, and efficiency are just as critical to small businesses as to major corporations but that smaller companies lack the leverage to spend heavily in information networks and in-house service staffs. Progent's fundamental value proposition is that no network support firm can equal Progent's ability to provide the IT support expertise your business requires when you need it and at a cost you can afford.

For medium-size and enterprise businesses, Progent offers co-sourcing services to supplement the technical skills of your in-house network service staff. Co-sourcing can save money and help meet schedules for major projects like software programming, disaster recovery preparedness, network security audits, office consolidations, or technology migrations.

Progent can also offer the services of accredited experts to assist your business to plan and execute your cloud strategy.

Primary IT Areas Serviced by Progent for Office Networks in Morgan Hill, California
Progent offers the support of qualified experts for all aspects of network technology found in small and midsize organizations. Products and technologies supported by Progent include:

Support Delivery Alternatives for Morgan Hill, California Businesses
Progent has a variety of alternatives for providing small and midsize businesses with affordable IT services for troubleshooting, system architecture, hosting, and IT management outsourcing. Progent's paradigm for providing IT support is based on the Call Center structure common to larger IT support organizations. Progent's Helpdesk Support Model ensures fast response, comprehensive service documentation, dependable follow-up, and strict cost control across an array of IT support delivery options that include remote repairs, on-premises help, top-level consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center offers urgent and scheduled remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's certified service experts can help customers to analyze and repair hardware and software problems without the expense or delay of in-person support calls. The background of Progent's IT engineers makes it possible to resolve the majority of IT problems quickly. For complex problems, Progent's depth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent provides a streamlined, web-accessible registration procedure for new customers to address emergency situations and Progent bills by the minute with zero startup fees or minimums, so you pay only for the support you receive. Experts you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and CISSP-certified security engineers. Find out additional details about Progent's remote network support expertise.

  • On-site Service
    Progent offers onsite computer assistance for registered clients in larger cities in the United States. Progent's onsite support personnel can work in conjunction with Progent's remote service engineers to deliver small and midsize companies the ideal combination: hands-on service technicians when you require them as well as the on-line expertise of Progent's worldwide team of IT engineers, security professionals, and business software developers. The response time for in-person support calls is typically less than one business day. There is no start-up or retainer charge for becoming a Progent client for onsite support. Find out more details about how and why to register for Progent's in-person network support services.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are intended for all businesses and local governments who need prompt and reliable access to an online Help Desk Call Center with effective phone support, online repair capability, and sufficient technical strength for full escalation. Because small and midsize businesses typically are constrained by limited IT budgets and can spare scant executive attention for dealing with network support tasks, Progent's Contact Center Outsourcing Services could be the most cost-effective option to make sure that business information networks are always up and running. Learn more concerning Progent's Contact Center outsourcing services.

  • IT Consulting Services
    Progent provides small and midsize businesses affordable access to world-class IT professionals who can deliver assistance with vital technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, network security consulting, non-stop it system design, virtualization solutions, plus configuration, programming and training for small business software including accounting, ERP, reporting, CRM, and office productivity packages. Progent can provide assistance with one-time projects including office relocations and massive software migrations, extended projects like management analytics application development and customization, relational database application development and administration support, and web design, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and network management, or emergency response like data restoration and malware removal.

  • Application Hosting
    Progent can host key applications such as Exchange Server and Microsoft SQL in order to provide small and midsize businesses with higher levels of availability, protection, and performance than is possible using the type of on-site data center that is realistically affordable for most small and midsize businesses. Since Progent uses the same data centers that support the equipment of some of the world's biggest information technology organizations, Progent can save you the investment in creating and managing the infrastructure needed for world-class cooling, power failover, and redundant Internet access. For hosted application servers, Progent can also see to it that upgrades and revisions stay updated, protection and efficiency is constantly monitored, and systems are consistently backed up and available for full and prompt recovery. Learn additional information concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting services for the entirety of a small or midsize company's production servers in a setting that not only provides the highest level of availability and extensibility but that is in addition easy for clients to transfer to another service provider or to bring internally whenever your business situation warrants it. Progent's Private Cloud hosting is structured around proven virtualization techniques that permit businesses with multi-vendor environments to benefit significantly on the costs of hardware, infrastructure support, and network administration while achieving enterprise-class dependability and an unprecedented level of vendor options. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in one centrally managed package, can handle the mixed- platform and loosely standardized networks common with smaller businesses, and keeps control of the licenses in the customer's hands so that moving to a new virtual system is quick, safe, and inexpensive. This avoids ending up a prisoner of a single hosting service while still providing all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide expert remote support services to help businesses of any size integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid environments that can include Windows and Linux operating systems and applications in both cloud-only systems or in hybrid topologies that combine physical IT assets along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of public cloud integration services such as Office 365 integration with on-premises installations of Exchange, Azure planning and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background providing advanced consulting expertise online, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.

Unique Benefits of Teaming with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core system software and productivity applications important to most small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an ever more sophisticated collection of network technologies including PIX and ASA firewalls, routers and switches, VoIP options, and wireless networking. Furthermore, Progent's CISSP-certified security experts, CISM-certified security professionals, CISA-authorized security audit specialists and GIAC-qualified information assurance experts can provide a company-wide view of system protection and can assist with advanced security programs like Security information and Event Management (SIEM) solutions to help enterprises comply with business standards and government requirements for network information security and reporting.

The scope and size of Progent's consulting staff offer a powerful array of advantages to organizations trying to maximize the productivity of their information network within a realistic budget. These benefits include:

  • Best Industry Practices
    Progentís staff of Microsoft and Cisco qualified consultants average longer than a decade of real-world professional experience, at the forefront of network support, performing a wide variety of IT tasks for an extensive array of clients. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its support staff. This ensures that you get not only world-class IT skills, but also a consultant with field-tested approaches for repairing actual network problems efficiently. Learn more about Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing model is to charge for online service and on-premises visits by the minute. As a result, you are billed just for delivered support. Progent does not demand a higher rate for after-hours or emergency support, and Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent imposes no startup charge and requires no monthly commitment for support services provided during normal business hours. Many service firms demand substantial minimum payments or bill in increments of a quarter hour or more. Progent's small billing granularity avoids major bills for quick repairs. Another benefit of by-the-minute invoicing is that you will not be tempted to allow minor problems to stay unaddressed until they grow into major problems. Find out more details about Progent's value pricing for IT outsourcing.

  • Complete Reporting of Network Support
    Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all billed services. Unlike some independent consultants or small service organizations who offer minimal documentation or specifics of tasks done, each service delivered by Progent is accompanied by full documentation. Every Progent staff member has use of the support reports given by each staff member to every client. The discipline of detailing and archiving service records results in more effective service and eliminates a variety of typical misfortunes such as when a support client is effectively held captive to a consultant who wonít let go of the keys to the kingdom. Learn more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to clients. By teaching customers to deal with technical issues that are within their scope, Progent can focus on offering hard-to-find skills where Progent has little competition. Small companies who work with independent service providers or who maintain in-house IT staffs benefit when Progent transfers knowledge about new technology and proven methodologies to make their IT environments more robust, secure, and productive. Find out additional information about Progent's knowledge transfer services.

How to Contact Progent
If your Morgan Hill, California business needs to contact Progent about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.

Fast Online Technical Assistance
For immediate online assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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