Morgan Hill, CA Remote Help from Certified Network Troubleshooting Experts
Progent's computer troubleshooting services can deliver your Morgan Hill, CA business budget-friendly and dependable support from enterprise-class information technology experts. By providing IT consulting help when you need it, providing specialized knowledge for vital technologies, delivering unique services such as automated network monitoring, and billing only for services you use, Progent offers your Morgan Hill, California business an affordable alternative for maximizing the business value of small-scale business information systems. Whether you have an onsite system, connect to cloud resources, or have a hybrid cloud/on-premises solution, Progent is the smart choice for businesses to build and support a reliable and secure IT system and to have quick availability of the skilled help usually available only to businesses who are able to support a sizeable in-house IT organization.

For mid-size and large companies, Progent offers co-sourcing support to supplement the technical skills of your internal IT service staff. Co-sourcing can cut costs and minimize technical risks for major IT initiatives such as software design and development, business continuity planning and testing, network security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also offer access to accredited experts to assist your business to design and implement your cloud computing strategy.

Main Products and Technologies Serviced by Progent for Morgan Hill, California Business Networks
A Microsoft-certified Partner IT service company that maintains a large group of Cisco qualified CCIE networking experts and Apple Computer accredited consultants, Progent offers emergency assistance and low-cost online consulting to Morgan Hill, CA businesses for a wide array of information technologies such as:

Service Delivery Options for Morgan Hill, California Businesses
Progent has a variety of alternatives for providing small businesses with cost-effective IT services for technical support, consulting, hosting services, and IT administration. Progent's paradigm for providing computer support services is built on the Call Center structure common to larger IT support organizations. Progent's Helpdesk Support Mechanism ensures rapid support, comprehensive service documentation, reliable follow-up, and strict expense monitoring across a range of IT support delivery alternatives that include online repairs, onsite support, top-level consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides urgent and scheduled remote service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's certified support experts can help customers to analyze and fix network issues without the cost or time loss of in-person service visits. The background of Progent's IT engineers makes it possible to resolve the majority of network issues rapidly. For complex problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a convenient, web-accessible signup process for first-time customers to accommodate urgent network problems and Progent bills per minute with zero startup charges or minimums, so you are invoiced only for the assistance you get. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISSP-certified security engineers. Learn additional information about Progent's online network support services.

  • On-site Service
    Progent offers onsite technical support for registered customers in larger cities in the U.S. Progent's on-site support personnel can work in tandem with Progent's remote support experts to give small companies the best of both worlds: hands-on service technicians when you need them plus the remote expertise of Progent's seasoned staff of IT engineers, security specialists, and business application developers. The wait time for in-person service visits is typically under 24 hours. Progent requires no start-up or retainer fee for registering as a Progent customer for on-premises support. Find out more concerning why to register for Progent's onsite computer support.

  • Help Desk
    Progent's Help Desk Call Center Services are intended for small and midsize businesses who require prompt and reliable access to an online Contact Center with efficient telephone support, remote repair capability, and enough technical depth for all needed escalation. Since small and midsize businesses usually are constrained by tight IT budgets and can provide little executive bandwidth for handling network support, Progent's Helpdesk Services can be the most efficient way to ensure that business information systems stay up and running. Read more details concerning Progent's Help Desk services.

  • IT Consulting Expertise
    Progent provides small companies affordable access to enterprise-class IT professionals who can provide help with vital technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network architecture, network protection consulting, fault tolerant it system engineering, server virtualization solutions, plus integration, customization and support for small business programs including accounting, ERP, management reporting, sales automation, and office productivity software. Progent can provide assistance with short-term projects such as office moves and massive software migrations, longer term projects such as business information application development and support, relational database application development and administration services, and web development, continuing support such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure monitoring and system administration, or urgent response such as disaster recovery and malware removal.

  • Application Hosting
    Progent offers hosting for critical applications such as Microsoft Exchange Server and SQL Server in order to provide small companies with higher degrees of dependability, protection, and recoverability than is feasible using the class of in-house data center that is practical for the majority of small and midsize organizations. Since Progent uses the same data centers that host the gear of some of the planet's biggest information technology companies, Progent can save you the investment in creating and maintaining the infrastructure needed for world-class cooling, electrical failover, and uninterruptible Internet access. For managed applications, Progent can also see to it that patches and revisions stay current, security and performance is continually monitored, and systems are consistently archived and available for full and rapid restoration. Find out more concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting for all of a small or midsize company's servers in a setting that not only provides the top degree of availability and expandability but that is also simple for clients to migrate to a different service provider or to bring internally whenever your business situation calls for it. Progent's Private Cloud hosting is founded on proven virtualization technologies that allow businesses with mixed networks to benefit dramatically on the costs of capital equipment, system support, and IT management while getting world-class dependability and an unparalleled degree of vendor alternatives. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally managed solution, can support the multi- OS and loosely standardized environments typical of small businesses, and retains control of the software licenses in the client's possession so that moving to a different virtualized system is quick, safe, and affordable. This eliminates ending up a prisoner of a single hosting provider while still providing all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers advanced online consulting support to help organizations of any size connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid architectures that combine physical IT assets along with cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a range of cloud integration services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background providing high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's low-cost ProSight series of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to manage the complete threat progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also assist you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid restoration of vital data, applications and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver world-class support to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map, track, optimize and debug their networking hardware such as routers, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating complex management activities, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating appliances that need important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top data security vendors to deliver centralized management and world-class protection for all your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a further level of analysis for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, DLP, and encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network running at peak levels by tracking the state of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so that any potential issues can be resolved before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and protect data about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an unbiased assessment of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the configuration of your core network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security standards, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief phone interview with a Progent information assurance consultant. The interview is designed to help assess your company's ability either to stop or recover rapidly from a ransomware attack. Progent will consult with you directly to collect information concerning your current security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient security and backup/recovery environment that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental system software and office productivity programs important to most small and mid-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly sophisticated collection of infrastructure products such as firewalls, switches, routers, voice-over-IP solutions, and wireless networking. In addition, Progent's CISSP-qualified security consultants, CISM-authorized security engineers, CISA-qualified security audit specialists and GIAC-qualified information assurance experts offer a company-wide view of system protection and can help with advanced security projects such as Security information and Event Management (SIEM) solutions to help enterprises meet business standards and statutory requirements for network data protection and reporting.

The breadth and size of Progent's engineering staff bring a powerful array of benefits to companies trying to maximize the business value of their IT system within an affordable budget. These benefits include:

  • Best Industry Practices
    Progentís team of Microsoft and Cisco qualified consultants average longer than a decade of real-world professional experience, in the trenches of IT support, performing a broad variety of technical tasks for an extensive array of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into shared leading practices standards that Progent teaches its consulting staff. This means that you get not only world-class technical skills, but also a support engineer with proven methods for fixing actual network problems rapidly. Read more details concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing policy is to charge for remote support and on-premises visits per minute. As a result, you pay only for delivered support. Progent does not impose a more expensive rate for after-hours or priority support, and Progent does not charge for travel except for urgent calls where on-site work is less than four hours. In addition, Progent applies no registration fee and requires no retainer for services delivered during normal working hours. Many support firms impose substantial minimum fees or bill in increments of fifteen minutes or more. Progent's small billing granularity eliminates major invoices for quick solutions. Another benefit of by-the-minute pricing is that you will be less tempted to permit simple issues to stay unaddressed until they grow into major ones. Learn more about Progent's value pricing for IT outsourcing.

  • Complete Reporting of Network Support
    Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all delivered support activities. Unlike some independent consultants or local support organizations who provide scant documentation or details of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support reports given by each consultant to each client. The discipline of documenting and archiving service activity allows more effective support and eliminates a variety of typical misfortunes such as when a support client is effectively held captive to a consultant who wonít release the keys to the kingdom. Find out more details about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's consultants to customers. By teaching clients to resolve technical issues that are within their comfort zone, Progent can concentrate on delivering hard-to-find skills where Progent has few competitors. Small businesses who utilize independent consultants or who employ internal IT personnel gain when Progent passes on knowledge about critical technology and proven processes to make their networks more reliable, protected, and productive. Learn additional information about Progent's knowledge transfer services.

Get in Touch with Progent
If your Morgan Hill, California business needs to contact Progent about IT outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Help
For immediate online help, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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