Professional Remote Troubleshooting for Morgan Hill, California Small Business Computers from World-class Engineers
Small companies have typically been ignored by large network support organizations. Many small businesses allow themselves to grow dangerously reliant on freelance engineers or small consulting organizations who don't have the size or comprehensive knowledge to respond promptly or efficiently to network crises. Still other small companies turn to giant service providers that employ personnel able to offer by-the-numbers fixes for ordinary issues but who do not have the experience and versatility to handle the diversity of environments and absence of standards typical of small business information networks.

Progent's time-tested approach to delivering affordable and successful technical support to small businesses has made Progent one of the top Microsoft Gold network service firms in the country. Progent has delivered online support to companies in every state in the country and can dispatch in-person technical support in almost all zip codes.

For mid-size and large businesses, Progent offers co-sourcing services to reinforce the subject matter expertise of your internal network support personnel. This can reduce expenses and help meet schedules for major IT initiatives such as application design and development, disaster recovery planning, security audits, office consolidations, or technology migrations.

Progent can in addition provide the services of certified consultants to assist your company to plan and execute your cloud computing strategy.

Key Practice Areas Serviced by Progent for Office Networks in Morgan Hill, California
Progent's group of industry certified support professionals provides help for virtually all aspects of network technology used by businesses of all sizes. Practice areas supported by Progent in and around Morgan Hill include:

Service Delivery Alternatives for Morgan Hill, California Businesses
Progent offers a selection of options for providing small and midsize businesses and local governments with cost-effective computer services for technical support, system architecture, hosting services, and IT management. Progent's model for delivering IT support is built on the Help Desk Call Center structure common to larger IT support groups. Progent's Helpdesk Service Mechanism ensures fast support, thorough activity documentation, consistent follow-through, and strict expense monitoring for a range of network support delivery modes that include online troubleshooting, onsite support, top-level consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers urgent and scheduled online support for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's certified support experts can help clients to analyze and repair hardware and software problems without the cost or time loss of in-person service calls. The background of Progent's network engineers allows them to handle most network issues rapidly. For complex issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent offers a convenient, web-accessible signup procedure for first-time customers to accommodate urgent network problems and Progent bills by the minute with zero startup charges or time minimums, so you pay only for the help you receive. Experts available online include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and CISA-certified security engineers. Find out additional information about Progent's online network support expertise.

  • Onsite Service
    Progent offers on-site computer support for signed-up customers in major metropolitan areas in the U.S. Progent's onsite support personnel can operate in conjunction with Progent's online support experts to give small and midsize companies the optimal solution: hands-on service technicians when you need them as well as the on-line expertise of Progent's seasoned team of IT engineers, security professionals, and business software developers. The response time for on-site support calls is typically less than 24 hours. There is no start-up or retainer charge for registering as a Progent client for on-premises service. Learn more concerning why to register for Progent's in-person computer service.

  • Help Desk
    Progent's Help Desk Call Center Services are designed for all companies who need prompt and dependable access to a professional Help Desk Call Center with efficient phone assistance, online repair capability, and enough technical depth for full problem escalation. Since smaller businesses usually have tight information technology budgets and can spare little management attention for handling network support, Progent's Contact Center Services can be the most efficient way to make sure that business information systems are always productive. Learn more details about Progent's Help Desk outsourcing services.

  • Consulting Services
    Progent offers small and midsize businesses budget-friendly availability of enterprise-class consultants who can deliver assistance with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network architecture, network protection consulting, high availability it system design, virtual server solutions, plus configuration, programming and support for business programs such as accounting, ERP and MRP, management reporting, sales automation, and productivity software. Progent can provide assistance with one-shot projects such as office moves and massive system upgrades, extended projects such as management analytics software development and support, database application programming and DBA support, and web design, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure monitoring and network management, or emergency response like data restoration and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for critical business applications like Exchange and Microsoft SQL to provide small businesses with higher levels of dependability, protection, and performance than is feasible using the type of in-house data center that is achievable for the majority of small and midsize companies. Since Progent utilizes the same data centers that host the equipment of many of the world's largest information technology organizations, Progent can save you the cost of creating and managing the infrastructure needed for enterprise-class cooling, power backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also see to it that upgrades and service packs stay updated, protection and performance is continually tracked, and systems are regularly backed up and available for complete and rapid restoration. Learn more concerning Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting for all of a small company's servers in a setting that not only delivers the top degree of availability and extensibility but that is in addition simple for clients to migrate to a different support provider or to move in-house when your situation calls for it. Progent's Private Cloud hosting service is built around tested virtual server technologies that permit businesses with multi-vendor environments to benefit significantly on the expense of hardware, infrastructure support, and network management while getting enterprise-class dependability and an unprecedented level of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in a single centrally managed package, can handle the multi- platform and loosely standardized networks common with smaller companies, and retains ownership of the software licenses in the customer's hands so that moving to a different virtual system is fast, reliable, and affordable. This avoids ending up a prisoner of a specific hosting service while still offering all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent offers advanced online support services to help businesses of all sizes connect their networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-based solutions or in hybrid architectures that utilize local resources as well as cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing high-level consulting services remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Progent's Low-Cost Managed Services for Information Assurance
Progent offers a portfolio of affordable, set-price monthly services intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top data security vendors to provide centralized management and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a further level of inspection for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning technology to guard endpoints and servers and VMs against new malware assaults such as ransomware and email phishing, which easily escape legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to manage the complete malware attack progression including protection, infiltration detection, containment, cleanup, and forensics. Top capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables fast restoration of vital files, apps and virtual machines that have become lost or corrupted due to hardware failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to recover your critical data. Read more about ProSight Data Protection Services managed cloud backup and recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to diagram, monitor, enhance and troubleshoot their networking appliances like switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept current, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating appliances that require critical updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that incorporates state-of-the-art remote monitoring and management technology to keep your network running at peak levels by tracking the health of critical computers that drive your information system. When ProSight Systems Watch detects a problem, an alarm is transmitted immediately to your specified IT personnel and your Progent consultant so any looming issues can be resolved before they have a chance to impact productivity Find out more details about ProSight Systems Watch server and desktop management consulting.

Why Progent Is the Smart Alternative for Morgan Hill, California Businesses
Progent's size, breadth and depth of information technology expertise, and experience with enterprise network support allow small businesses to avoid the pitfalls associated with over dependence on small service organizations or freelance consultants.

Teaming with Progent allows your company to:

  • Avoid Excessive Dependence on Individual Support Consultants
    For network support, small companies often rely excessively on individual engineers. Though freelance service engineers carry lower expenses than more substantial IT service organizations and can typically charge apparently smaller fees, they are sometimes spread too thin to respond rapidly to urgent problems. If an independent consultant is occupied with another customer, sick, on travelling, or in training, the lack of replacement personnel may require your business to go without assistance during an emergency. The more your small business grows, system downtime or difficulties with critical programs become more expensive. The money you believed you were conserving on an independent consultant can disappear fast due to lower output. Also, when freelance engineers encounter unfamiliar technologies, the unavailability of a big engineering group to count on for advice requires them to learn in place while your organization ends up with the bill for their continuing education.

  • Gain Access to Expertise in Complex Network Solutions
    Many smaller support firms or independent engineers specializing in small company network support may excel at providing connect-the-dots fixes but don't have the background to deal efficiently with complicated network configurations with mixed platforms, multiple offices, Voice over IP implementations, remote workers, integrated financial and analytical applications, data-driven web sites, and specialized business software. Progent's experience with worldwide enterprises and Progent's extensive group of experts can benefit your company because big-company networks are inherently complex, integration problems demand in-depth knowledge in many technical areas, and reaching an acceptable degree of robustness, reliability, and protection calls for industry-tested processes.

  • Build a Firm Foundation for Growth
    Small companies often begin with an IT system cobbled together on a tight budget. Without a solid basis, a sequence of band-aid repairs commonly get tossed on top of a weak foundation. As a business grows, reliability and expandability problems can obstruct the success of the organization. Such environments require proper assessment, smart business planning, and in-depth expertise to upgrade to an IT infrastructure that can provide the solid foundation to handle critical business requirements and support future expansion.

  • Team with Solution Providers, Not Product Vendors
    Small companies need direction and insight to work through an ever more complicated maze of technology alternatives offered for accelerating business growth and improving productivity. Businesses do not need a network consultant or support firm that tries to sell them a product. Progent eliminates conflicts of interest by not reselling hardware and software. Progent offers services and expertise exclusively. This allows Progent to match consulting support services with the genuine needs of customers. Combining network consulting and product reselling can lead to a conflict where the proposed solution is built around a preselected technology instead of being based on the actual requirements of a small business.

Contact Progent
In case your Morgan Hill, California company wants to get in touch with Progent to ask about IT outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Support
For immediate remote technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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