North Carolina Computer Consultant for Small Business IT Network Systems: Remote Support and Troubleshooting
For small business network systems located in the state of North Carolina, Progent's Microsoft and Cisco certified professionals can provide online assistance and troubleshooting to repair your computer network troubles fast and affordably. Progent has developed top-notch expertise, advanced software tools and support databases to diagnose and repair network problems without the high cost and delays normally associated with on-site service visits.
If your North Carolina small business is located beyond the larger metropolitan areas such as Charlotte, Raleigh, Greensboro, Durham, or Winston-Salem, your nearby network systems support choices may be limited in skills, or not available during urgent situations. This results in a network environment that is unstable or causing efficiency loss due to technical problems continuing for too long. Progent’s staff of field proven network consultants average more than ten years of real-world industry experience, in the trenches of computer network support, performing a extensive range of technical tasks for a broad range of clients. This means you obtain not just the technical skills needed for the task, but an expert with demonstrated methods for applying that expertise to deliver efficient network solutions.
VPN Access for Popular Remote Access Gateways
Progent consultants can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the team members at Progent's Technical Response Center to access your computer network remotely without compromising system security.
World-class Cisco Help from Experienced CCIE-certified Engineers
Progent’s exclusive group of Cisco Certified Internetwork Expert (CCIE) engineers have earned a designation reserved for the most capable experts for designing, architecting, configuring, setting up, and debugging a diverse range of Cisco networking and interconnectivity solutions. There are only 7000 CCIE’s worldwide, and attaining certification involves comprehensive proof through written testing and hands-on lab testing to ensure that CCIE’s can apply knowledge to real world problems. CCIE’s have a strong foundational knowledge of core networking technologies and protocols that allow for quickly creating multi-vendor solutions.
Progent is a Gold Certified Partner with Microsoft
Progent has been designated by Microsoft as a Gold Certified Partner, a qualification awarded exclusively to the top tier of companies that operate closely with Microsoft, have shown technical skills, and have confirmed client references. Gold Certified Partners must maintain large staffs of IT experts who have completed extensive certification testing. Gold Certified Partners are provided access to exclusive support and training opportunities from Microsoft and early exposure to new software for training and evaluation purposes.
Sophisticated Remote Access Utilities
Advanced remote access tools and experienced technicians and consultants combine to enable Progent to resolve most network problems quickly and affordably. Progent is a leader in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner Progent's consultants have the advantage of a wide range of Microsoft support utilities, technical personnel, and extensive on-going education.
Remote Network Administration
Remote access tools and technologies have improved to the point that there is rarely a need for hands-on access to servers in order to provide effective support. With the setup of an out-of-band remote support/management card in your server, nearly any administration or support tasks can be accomplished remotely by Progent engineers. Remote network administration services available from Progent include operating system setup or upgrades, complete server disaster recovery, plus mass storage disk and router reconfiguration.
24 by 7 Support for Maximum Network Uptime
For companies with line-of-business computer applications, Progent can provide online support services on a 24x7 basis. Combined with Progent's automated 24x7 server monitoring offering, this service can help ensure the highest system uptime.
Experienced with a Broad Spectrum of Small Business Networks
Progent’s expert certified engineers have provided IT support services to thousands of businesses in hundreds of diverse industries, giving Progent a unique real-world experience on what network solutions work and which ones don’t.
Network Monitoring Services
Progent offers a selection of Network Support Packages based on the proactive problem solving capabilities of Microsoft Operations Manager (MOM), a next-generation network management software platform that monitors the availability, performance and security of your network environment and identifies problems before they can disrupt your network.
Comprehensive Network Security Auditing and Testing
Progent’s CISM certified engineers can quickly perform complete network security audits, firewall evaluation and penetration testing on mission-critical small business information networks.
Linux Support Services and Windows/Linux Integration
If your business network combines Linux technology with Windows, Progent can help you integrate your servers into a cohesive network that allows all your operating systems to peacefully coexist for easy administration, seamless dataflow, high availability, enhanced performance and tight security. If you are developing Linux software on a network that includes Microsoft-based servers, workstations and software, Progent offers full-service outsourcing that allows you to concentrate on your area of high-value expertise.
Sun Solaris Services
Progent offers your business access to expert certified Sun Solaris consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISSP and CISA certification. Progent’s can provide consultants to support Sun Solaris co-existence with Windows and Linux-based networks and can also help you plan migrations between UNIX and Windows-based environments.
Progent's Juniper Networks consultants can show you how to set up and manage Juniper Firewalls and Juniper IPSec VPN products and Juniper Security Manager software for Netscreen Firewalls. In addition to offering integration support for
Juniper Firewalls and VPN technology, Progent's CISSP certified security consultants and CISM certified professionals can show you how to create a company-wide security strategy and design security into your business operations.
Progent provides national online technical support and consulting services for businesses that run Apple Mac environments or whose information systems feature a mix of Apple Mac OS X and Microsoft Windows products. Remote network consulting provides maximum leverage for your information technology budget by protecting client efficiency and shortening the hours billed for computer analysis and repair. Advanced remote support utilities and skilled service specialists and consultants allow Progent to handle the majority of network problems without wasting time and money by going to your location. In most of cases your network issues can be dealt with over the phone or via a combination of phone support and remote network analysis. Progent can make available Cisco CCIE network experts and CISA qualified security professionals to assist you with the most challenging network issues.
Progent's UNIX platform consulting services provide small businesses and developers help with managing and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent offers your business access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISM certification. This broad array of experience offers you a convenient one-stop consulting firm to help you create and manage a secure and reliable cross-platform network and communications environment that allows UNIX and Microsoft coexistence by integrating Windows with popular versions of UNIX such as Mac OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Progent's ISSAP qualified security experts, or Information Systems Security Architecture Professionals, are consultants who have been awarded ISSAP status through rigorous examination and significant experience with information security design. ISSAP security experts have in-depth knowledge of access control mechanisms and methodologies, telecommunications and network security, cryptography, needs evaluation, business continuity and disaster recovery, and physical security integration. Progent's ISSAP-certified security consultants can help your company with all phases of secure network architecture.
Remote management cards offer network managers full control of a server without the requirement for an on-site visit. Through these server management cards, all console screen information plus keyboard and mouse operations are exported to a remote session to an IT professional who can be located anywhere in the world. Progent's Microsoft and Cisco authorized engineers can assist you to plan, deploy, and manage a fault-tolerant business network that incorporates remote management cards and Progent can utilize these remote server management cards to deliver efficient remote technical help. Progent has experience with a number of remote management cards including Aten remote server management cards, American Megatrends remote management cards, Dell remote server management cards, HP Lights-Out remote server management cards, and Peppercon eRIC remote server management cards.
Progent provides a selection of IT service packages for small organizations. These IT outsourcing and network monitoring services are based on the proactive problem handling capabilities of MOM 2005, a state-of-the-art network and system support software platform that tracks the reliability, throughput, and security of your network and isolates incipient problems before they can disrupt your system. With Progent's affordably priced IT service packages, small businesses can select a simple MOM-based co-sourcing service program with network monitoring, reporting, Help Desk and online service or a complete round-the-clock outsourcing package.
Progent offers access to Cisco switches experts to deliver seasoned network planning and troubleshooting services for information networks built on Cisco switching products. Cisco switches implement cutting edge Quality of Service to help make sure that network traffic is classified and prioritized, and that bottlenecks are avoided. Set up of QoS for a Cisco switch is dramatically simplified through automatic QoS, a feature that detects Cisco IP phones and automatically programs the switch for the necessary sorting and transit staging. This streamlines traffic prioritization and network availability without forcing your IT department to implement a complicated switch configuration. Through the Cisco Catalyst switches for small and midsized companies, Cisco enables organizations to reap the full benefits of putting intelligent services into their IT networks. A Cisco network switch makes it possible to deploy abilities that make the network environment consistently available to accommodate real-time tasks, expandable to accommodate growth, secure enough to guard confidential information, and capable of differentiating and controlling data flows. Progent’s Cisco-qualified network professionals can help you select and install a Cisco Ethernet switch to optimize your network’s throughput and availability.
Progent is a pioneer in cost-effectively delivering world-class IT support to small companies. Progent's achievement in addressing the network service requirements of the historically underserved small business market is the combined outcome of major technical and process breakthroughs that have removed much of the conventional expenses out of administering IT service, injected unmatched professional expertise into the IT service mechanism, and dramatically streamlined the solution process.
Progent's Linux consulting services offer small businesses and software developers help with managing and supporting Linux systems that run with Microsoft-based technology. Progent offers your business contact with Linux experts, consulting professionals qualified by Microsoft and Cisco, and security specialists with CISM and CISA certification. This broad array of expertise offers you an easy single source to show you how to build and maintain a protected and reliable cross-platform network and communications solution that allows Linux and Microsoft interoperability by integrating Windows with major Linux variations such as RedHat Linux, SUSE, Mandriva Linux, Debian-GNU, and Slackware.
Progent's certified Microsoft Windows 2000 consultants can show you how to enhance the capability of your existing Windows 2000 Servers and can simplify network management, offer technical support and troubleshooting, and strengthen security. Progent can also show you how to design, rationalize, and execute a plan to upgrade from Windows Server 2000 to Microsoft Windows Server 2003. Progent is expert in designing test installations to reduce the obstacles involved with moving to Windows 2003 Server by identifying possible hardware and application compatibility problems.
Progent's Experts Group provides consulting in key areas such as Macintosh networking and applications; Support for Linux-powered, UNIX-powered, and Sun systems; MRP, Enterprise Resource Planning, or CRM customization; Strategic and vertical program help; CIO, business analyst, and project management outsourcing; Custom program development and deployment; Web, electronic business, EDI, and customer portal design and integration; Database management and performance help; Management intelligence expertise; and Telecom systems support.
Progent's Check Point Software experts can show you how to select and deploy Check Point Software Firewall and VPN software and hardware based on Check Point Software's technology to offer an economical and efficient security defense for your information network. Progent can also help you integrate other Check Point technologies including ZoneAlarm and Check Point NGX VPN with protection products from other vendors and provide a central source for continuing technical support, administration, education, and design services.
