For small company networks located throughout the state of North Carolina, Progent's Microsoft qualified technical experts can provide phone support and remote troubleshooting to repair your network problems quickly and affordably. Progent has acquired top-notch expertise, advanced software utilities, and support knowledge bases to diagnose and fix computer network problems without the high cost and time delays associated with onsite service calls.

If your North Carolina organization is located outside of the larger urban areas such as Charlotte, Raleigh, Greensboro, Durham, or Winston-Salem, your nearby network systems support choices may be limited in technical expertise, or not available during a crisis. This can result in a computer network that is unstable or causing productivity loss due to technical problems continuing for too long. Progent’s team of expert network professionals average more than 10 years of real-world computer industry experience, in the trenches of IT support, performing a large range of technical projects for a extensive range of clients. This means you obtain not just the technical competency needed for the task, but an expert with proven methods for applying those skills to provide excellent network solutions.

Progent is a Microsoft Gold Certified Partner
Progent has been designated by Microsoft as a Gold Certified Partner, an honor awarded only to the highest tier of businesses that operate closely with Microsoft, have demonstrated advanced IT skills, and have verified client references. Gold Certified Partners must maintain large staffs of Information Technology experts who have undergone comprehensive proficiency testing. Microsoft Gold Partners are provided access to special support and training opportunities from Microsoft and early access to beta software for training and study purposes.

Microsoft Desktop Virtualization Consulting
Microsoft's desktop virtualization technologies lower the effort required for network managers to set up software programs so that they are standardized throughout an entire workforce, provide the power to control rights to business information, and allow fast installation of new or upgraded desktops. With Microsoft Windows Server 2008 R2, the Terminal Services utility has been revamped and named Remote Desktop Services. Microsoft's new Virtual Desktop Infrastructure that powers RDS streamlines desktop access, improves responsiveness, strengthens security, unifies management, and offers a nearly seamless client environment. Progent's Windows Server 2008 R2 engineers can help you to evaluate the strategic benefits of Microsoft's virtual desktop solutions, set up pilot and production deployments, improve your system infrastructure to accommodate virtual desktops effectively, assess and resolve security problems, and train your network managers to follow best practices to achieve a fast ROI from client virtualization.

Advanced Project Management Experts
For enterprise customers in need of high-level project management support, Progent can provide the services of senior IT experts with years of experience in IT management, application development, and process design for organizations ranging from Big 4 companies to dot-com startups to government agencies. These proven IT managers can provide project management skills to assist businesses to follow leading practices to make sure major projects are completed on schedule and within budget.

ProSight DPS Managed Cloud Backup and Recovery
ProSight Data Protection Services automated backup offers small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup processes and allows fast restoration of vital files, apps and VMs that have become lost or damaged due to hardware failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your critical information. Learn more about Progent's entire ProSight family of value-priced managed services for small and mid-size organizations.

Help with Choosing an Internet Service Provider and an Internet Service Package
Progent offers access to the cost-effective services of remote Internet connectivity experts to assist your company to evaluate or enhance your ISP services so your Internet connectivity solution aligns with your business needs. Services provided by Progent's engineers include assessment of your current bandwidth utilization, vendor and plan analysis and selection, network provisioning, and managing a smooth switchover to a new carrier and/or service plan. Provisioning can include enhancing existing routers and switches and configuring new ones, implementing firewalls, and upgrading fault-tolerant Border Gateway Protocol configurations. Progent's ISP, telecommunication carrier and collocation vendor experience includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

Security Vulnerability Evaluation for Small Business Networks
Progent offers two ultra-affordable service bundles intended to enable small businesses to get an objective security evaluation from a certified security consultant. With Progent's External Security Inventory Checkup, a security engineer administers an extensive test of your network from outside your firewalled perimeter to determine potential weaknesses in the security profile you present to the public. With Progent's Internal Network Security Inventory Checkup, a certified security professional runs a system scan from a secure computer inside your firewall to evaluate the risk to inside threats. The two security inventory services are set up and run from a secured remote site.

Cisco Wireless IP Phone Solutions
Integration of Cisco's wireless VoIP phones usually demands that you set up and optimize numerous key pieces of your wireless infrastructure such as wireless access points, switches, Cisco wireless LAN controllers, and network management software. Progent's Cisco wireless VoIP phone configuration consultants offer remote and on-premises assistance to help your organization build and manage a Cisco wireless IP phone deployment by providing integration services that range from troubleshooting the set up of an IP phone or access point to offering comprehensive project management outsourcing or co-sourcing for modernizing the Wi-Fi infrastructure of an entire campus.

Planning, Integration and Troubleshooting Services for System center 2012 R2
Progent's Microsoft System Center consultants have over a decade of background integrating, supporting and fixing the key platforms included with System Center and can assist your organization to design, configure, maintain, and fix your Microsoft System Center 2012 R2 solution to maximize the availability and performance of your applications and infrastructure across a mix of Windows and Linux/Unix OS environments and on-premises and Cloud-based fabric. Progent also offers System Center 2016 migration planning and support to assist your organization to move to the latest version of System Center from an older release or from a third-party IT management solution to provide the benefits of best-in-class provisioning, centralized management, security, plus datacenter and application performance monitoring.

Web Site Development Services
If you want to revamp your corporate Web site, create internal web sites for applications such as HR or employee education, build a standout Web presence for a new venture, or build world-class, database-driven web applications, Progent can provide talented and seasoned web designers and programmers. Progent's experts can also assist you to host your web solutions by designing and managing a secure, dependable server and connectivity environment featuring offsite and wireless access. Services offered by Progent's Experts Team include web design, web project management, Microsoft .ASP and .NET programming, graphics design, and 1-on-1 classes for popular web site development tools. For database-intensive web sites, Progent can provide the services of MS SQL Server programmers, Oracle programmers and DBAs, and MySQL consultants.

System Center 2016 Consulting Services
System Center 2016 delivers important enhancements for managing hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10; unified management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center environment.

Contact a Progent Network Consultant
To find out how you can contact a Progent network consultant for online or on-premises support in , phone 1-800-993-9400 or go to Online Computer Support.

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