For business networks located anywhere in the state of North Carolina, Progent's Microsoft and Cisco authorized technical experts can deliver remote phone assistance and troubleshooting to repair your network systems troubles fast and cost effectively. Progent has developed world-class expertise, software utilities, and support databases to diagnose and resolve IT problems while avoiding the expense and delays associated with onsite service visits.

If your North Carolina organization is situated beyond the larger metropolitan areas such as Charlotte, Raleigh, Greensboro, Durham, or Winston-Salem, your local network support choices may be limited in skills, or unavailable during a crisis. This can result in a network that is unstable or causing wasted time due to technical issues continuing for too long. Progentís staff of expert network professionals average more than twelve years of real-world IT industry experience, in the trenches of computer network support, performing a wide variety of technical projects for a broad range of clients. This means you obtain not just the technical expertise needed for the job, but a professional with proven methods for applying that expertise to assist with efficient network solutions.

Offsite Data Protection Manager Backup Service Package
Offsite data backup is a vital part of any comprehensive business continuity strategy. Progentís affordably priced Offsite DPM Backup Service Package incorporates the advanced capabilities of Microsoft Data Protection Manager with the world-class security and availability facilities of the QTS (formerly Herakles) Data Center in Sacramento to provide continual, non-disruptive backup for as much as 2.5 Terabytes of critical data from one or several of your Windows servers. Progent's service package includes all configuration, support, and monitoring needed for a complete offsite data backup solution.

Unified CM and Unified Communications Manager Express Planning, Deployment and Troubleshooting
Cisco Unified Communications Manager (Unified CM), previously named CallManager, acts as the center of Cisco's communications and collaboration portfolio. Cisco Unified CM and Unified Communications Manager Express (CME) offer an advanced IP-PBX by integrating with applications like Unified Communications Manager IM and Presence Service, Cisco Unity Connection for voicemail, Mobile Connect for Single Number Reach (SNR), and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact solution. Progent's Cisco-certified CUCM experts can help with any facet of Unified Communications Manager setup and troubleshooting in areas such as integrating Cisco Voice over IP phones and video IP phones, designing dial plans, setting up SIP PSTN trunks and CUBE internetworking, deploying ISR routers with CUBE support, creating Cisco UCS server clustering solutions for high availability, and integration with Microsoft Exchange and Skype for Business.

Amazon Web Services (AWS) Planning and Integration Consulting
Progent's Amazon AWS cloud integration experts offer affordable online support to help businesses of any size to access Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual server hosting, Amazon S3 for scalable cloud storage, and Glacier for value-priced archival storage. Progent can help your IT team with every aspect of Amazon AWS integration including needs analysis, readiness assessment, architectural design, pilot testing, configuration, centralized administration, performance optimization, licensing management, backup/restore mechanisms, and security. Progent can provide advanced expertise with firewalls and VPN access and can help you deploy all-cloud or hybrid environments that seamlessly incorporate Amazon AWS services. Progent can provide occasional expertise or Progent can provide project management outsourcing services to help you move smoothly to the Amazon AWS cloud platform.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the support of a certified VMware VCDX expert to help you design, configure, manage and troubleshoot VMware vSphere-powered virtualization solution for on-premises datacenters, cloud environments, or hybrid deployments. Progent's VMware vSphere and NSX consultants can provide world-class expertise for installing and integrating VMware Site Recovery Manager (SRM) and VMware's NSX virtual network platform for disaster recovery and application continuity. Progent offers in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud solutions that provide maximum availability, data security, and disaster recovery.

SQL Server 2012 Consulting
Progent can provide the expertise of certified SQL Server 2012 consultants and seasoned software programmers, DBAs, project management experts, Cisco-certified network architects, business continuity specialists, and certified data security professionals to help you to maintain your SQL Server 2012 solution and define a cost-effective and secure network infrastructure that helps you maximize the strategic benefit of Microsoft SQL Server 2012. Progent can also assist you to migrate to Microsoft SQL Server 2016 or move to SQL Server 2014 from SQL Server 2012.

NetApp SAN Storage Solutions
Progent can provide enterprise customers online or on-premises NetApp SAN consulting services for NetApp's entire line of SAN products including Data ONTAP data management, MetroCluster, FlexPod cloud architecture, SnapMirror, SnapVault and OSSV incremental backup, Virtual Storage Console for VMware, MultiStore for storage partitioning, OnCommand Reporting and Insight analytics, and NetApp's FAS, AFF, V-Series and N-Series storage lines. Components of NetApp SAN solutions supported by Progent include SAN dsign, cloud deployment, virtualization, migrations, transparent patching, system management, information assurance, disaster recovery, and remediation. Progent can provide Tier 3 support to help you to resolve issues with NetApp SAN storage environments quickly and affordably following leading practices.

Easy Engagement and Pricing Structure
Progent makes it easy to be a client. Progent requires no complex contracts, no minimum commitments, no retainers, and no minimum support time for services provided during normal business hours. All service time is fully documented and invoiced to the precise number of minutes utilized. Per-minute billing avoids situations where customers are charged major bucks for quick repairs. You are billed exclusively for the services you are provided.

Virtualization Consulting
Virtualization technologies enable businesses to optimize utilization, streamline network operations, and enhance workload uptime and data protection. run multiple virtual machines on one physical computer. Typical applications for virtualization are resource consolidation, inexpensive hosts for programs that require older operating systems, and economical isolation of application programming or pilot environments from production ones. Progent's virtual server engineers offer Microsoft Windows Server 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server 2012 R2 virtual networking consulting services, Microsoft Windows 2008 Hyper-V Virtual Server help, VMware vSphere planning and deployment, VMware NSX network virtualization design and management, and Citrix XenServer support. Progent can configure virtual servers to maximize speed, reliability and manageability while simultaneously cutting costs; propose and test business recovery plans that reduce downtown in the event of a catastrophe; and deliver ongoing maintenance, troubleshooting, and consulting assistance as computer technology advances.

Windows Server 2016 Hybrid Cloud Solutions
Progent's Microsoft-certified IT experts can provide Windows Server 2016 integration consulting to help businesses of any size to plan and carry out a smooth upgrade to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud, or hybrid architecture. Progent can help you to assess the business value of Windows Server 2016 for your enterprise and can help you with any facet of designing, deploying, managing or debugging your Windows Server 2016 and Hyper-V 2016 solution. Progent can help you to benefit from the many innovative disaster recovery and security features of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine software load, Storage Replica, plus multi-domain clusters.

Unity Connection and Unity Express (CUE) Consulting
Cisco Unity Connection, an integrated extension of Unified Communications Manager (CUCM), is a unified voice messaging system that promotes productive collaboration by offering a variety of options for accessing calls and messages within a framework that is simple to deploy and administer. Cisco Unity Connection lets you access and manage your voice messages from your Exchange inbox, web browser, Jabber, a Cisco Unified IP Phone, a smartphone, or an iPad or tablet. Unity Express (CUE), offered in certain Cisco ISR routers, provides cost-effective voicemail, integrated messaging, IVR, and greeting functions for small to medium businesses and corporate branch locations with up to 500 users. Progent's Cisco-certified CCIE network consultants offer Cisco Unity Connection and Unity Express (CUE) integration and technical support services to make sure your voice messaging deployment delivers significant competitive advantage.

Office 365 Exchange Online Integration with On-premises Exchange
Microsoft has made a strong effort to enable transparent hybrid networks that integrate Office 365 Exchange Online and local Exchange deployments. This permits you to have specific Exchange mailboxes located on your on-premises datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft Gold-certified consultants can help you with any phase of designing, integrating and troubleshooting your hybrid Exchange solution. Progent's Exchange consultants can deliver as-needed expertise to help you through challenging technical problems and also can provide comprehensive project management outsourcing or co-sourcing to make sure your hybrid Office 365/Exchange initiative is successfully completed on schedule and on budget. To find out more about Progent's online consulting expertise for hybrid Office 365 and on-premises Exchange environments, see Office 365 integration solutions with on-premises Exchange.

Progent's Online Consulting and Training Services for Office Word and Office 365 Word
Progent's Microsoft Office Word and Office 365 Word experts can provide a wide range of economical remote support services to help you to maintain your legacy Microsoft Word environment or help you to upgrade to a newer version of Microsoft Office Word. Services offered by Progent's experts include VBA programming, isolating and resolving compatibility problems between various versions of Word, integrating Word with different Office apps such as Excel and Microsoft Outlook or with third-party platforms and add-ons,infrastructure optimization for dependable. reliable cloud access, security support, and smart phone and tablet integration, and remote Office Word training customized for your special requirements.

Contact a Progent Network Consultant
To find out how to contact a Progent network consultant for online or on-premises help in , call 1-800-993-9400 or go to Online Network Support.














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