For business computer networks located throughout the state of North Carolina, Progent's Microsoft and Cisco qualified technical team members can provide remote phone support and remote troubleshooting to solve your computer system problems quickly and affordably. Progent has acquired enterprise-grade expertise, sophisticated utilities, and support knowledge bases to diagnose and resolve IT problems without the cost and delays normally associated with in-person technical service calls.

If your North Carolina organization is situated outside of the larger metropolitan areas such as Charlotte, Raleigh, Greensboro, Durham, or Winston-Salem, your local computer support choices may be limited in expertise, or unavailable during a crisis. This can result in a network that is unstable or causing wasted time due to technical issues persisting for too long. Progent’s team of seasoned network professionals average more than ten years of real-world IT industry experience, in the trenches of network support, performing a broad variety of technical tasks for a varied range of customers. This means you get not only the technical competency needed for the task, but an expert with field proven methods for applying that expertise to assist with efficient network solutions.

Exchange 2016 Migration Support Services
Progent's certified Microsoft Exchange 2016 Server experts can help your business in all phases of your migration to Microsoft Exchange Server 2016 such as designing high availability (HA) architecture for an on-premises, cloud-based or hybrid deployment; server and CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2+; moving mailboxes; Hyper-V design; specifying storage requirements for your VMs, databases and log files; setting up hardware load balancing (HLB) for fault-tolerant CAS services; designing, building and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; updating your firewall; creating SSL certs; performing client integration with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web.

High-level Project Management Experts
For enterprise customers looking for high-level project management support, Progent can provide access to senior IT professionals with years of experience in technology management, program development, and process design for organizations ranging from Big 4 companies to dot-com startups to government agencies. These proven IT managers offer project management expertise to assist businesses to adhere to leading practices to ensure that strategic projects are completed on schedule and on budget.

Easy Sign-on and Billing Structure
Progent has made it easy to be a customer. Progent requires no complicated contracts, no minimum commitment, no retainers, and no minimum support time for services delivered during regular working hours. All consulting time is documented in detail and invoiced to the precise number of minutes utilized. By-the-minute billing eliminates situations where clients are charged big bucks for quick fixes. You are charged exclusively for the support you receive.

Planning and Migration Consulting Support for SharePoint Server 2013
Progent has been delivering SharePoint consulting services since the initial SharePoint product was released more than a decade ago, and Progent has the scope of IT know-how to assist organizations of all sizes to design and carry out a SharePoint Server 2013 deployment and create SharePoint Server 2013 apps that bring significant business value to your IT investment. Progent's Microsoft-certified consulting team can help you to assess the business advantages of migrating to SharePoint 2013 or SharePoint Online from older versions of SharePoint or from another collaboration environment; decide whether an in-house, online or hybrid deployment is best suited for your busi9ness; and pick the right edition of SharePoint 2013 for your applications. Progent can provide full project management outsourcing or can help in specific tasks related to your SharePoint 2013 migration.

Amazon AWS Migration Consulting Services
Progent's Amazon AWS cloud integration consultants offer affordable remote support to help companies of any size to access Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3 for scalable low-latency storage, and Amazon Glacier for low-cost long-term archiving. Progent can assist your IT team with every aspect of Amazon AWS migration and troubleshooting including needs analysis, preparedness evaluation, architectural design, testing, deployment, administration, performance optimization, software license management, disaster recovery mechanisms, and security. Progent can provide advanced expertise with firewalls and VPN technology and can show you how to create cloud-based or hybrid environments that efficiently incorporate Amazon AWS resources. Progent offers occasional consulting or Progent can deliver project management outsourcing to help you migrate smoothly to the Amazon AWS cloud.

NetApp SAN Storage Solutions
Progent offers enterprise clients remote or onsite NetApp SAN consulting support for NetApp's complete portfolio of SAN products including ONTAP data management, MetroCluster array-based clustering, FlexPod cloud infrastructure, SnapMirror data replication, SnapVauly continuous D2D backup, Virtual Storage Console for VMware, MultiStore/vFiler for secure IP space separation, OnCommand Reporting and Insight analytics, and NetApp's FAS, AFF, V-Series and N-Series storage lines. Areas of NetApp SAN technology supported by Progent include system dsign, cloud deployment, virtualization, migrations, transparent updates, storage management, security and compliance, high availability, and remediation. Progent can provide Tier 3 support to help you to take care of issues with NetApp SAN storage deployments efficiently following leading practices.

Oracle DBA Services and Application Programming
Progent offers the services of an Oracle certified expert for Oracle DBA support or an Oracle software developer for building database business applications. Progent's Oracle DBAs can help your business to simplify key Oracle database management tasks such as database tuning, backup/recovery processes, and information protection. Progent's Oracle application programmers can help you to build, tune, troubleshoot, or port Oracle-based programs using PL/SQL. Progent offers skill using Oracle SQL Developer, SQL *Plus, and JDeveloper tools and can also help you to optimize current SQL programs using Oracle's SQL Tuning Advisor.

Cisco VoIP Phone and IP Video Phone Configuration and Troubleshooting
Progent's Cisco IP phone and video IP phone consultants can assist you to integrate, maintain, and debug Cisco IP phones, desktop video IP phones and wireless IP phones. Progent can provide expertise for all versions of Cisco's IP phones from discontinued Voice over IP devices to the latest media phones. Progent's consultants can also help your organization to integrate your IP phones with Unified CM, previously branded CallManager, or with Cisco Unified Communications Manager Express to create a modern IP-PBX environment for unified messaging and collaboration. Progent can also assist you to configure Unified CM applications like Unified CM IM and Presence Jabber, Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for creating an advanced customer contact solution. Progent can provide expertise with all aspects of Cisco VoIP Phone integration including reviewing dial plans, resolving QoS, integrating SIP PSTN trunks and CUBE internetworking, deploying Cisco ISR routers with CUBE internetworking capability, and creating UCS server failover and Cisco Survivable Remote Site Telephony (SRST) solutions for high availability.

Windows Server 2016 Hybrid Cloud Solutions
Progent's Microsoft Gold-certified information technology experts offer Windows Server 2016 integration consulting services to assist organizations of any size to design and carry out a smooth move to Windows Server 2016 and Hyper-V 2016 using a local, cloud, or hybrid architecture. Progent can assist your company to evaluate the value of Windows Server 2016 for your environment and can help you with any facet of planning, deploying, administering or debugging your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can help your organization to benefit from the many innovative high-availability and security capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine load balancing, Storage Replica, plus multi-domain clusters.

System Center Data Protection Manager Consulting Support
System Center 2016 Data Protection Manager (SCDPM 2016) provides small to medium-size organizations automatic backup and simplified restore functions for Microsoft-based networks. SCDPM 2016 offers application-sensitive backup for critical platforms like SQL Server, Exchange and SharePoint, backs up Windows and Linux virtual machines, works with virtual machines hosted by Hyper-V as well as VMware, and integrates seamlessly with Azure for easy-to-manage cloud backup and recovery. Progent's Microsoft Gold-certified System Center 2016 Data Protection Manager consultants can assist you to plan, implement, manage, and troubleshoot a multi-site backup/restore system built around System Center 2016 Data Protection Manager. Progent can assist you to upgrade from an older release of DPM or from a legacy system, and Progent can tune your DPM 2016 ecosystem for on local, hosted, cloud-based or hybrid deployments. Progent offers remote or onsite support and can provide occasional expertise to resolve technical bottlenecks or provide comprehensive project management or co-management support to make sure you complete your Data Protection Manager 2016 deployment on time and on budget.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and verify a repeatable runbook for restoring services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also enables transparent testing for disaster recovery, updates and patches and can produce audit reports to confirm full service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent offers the support of a VCDX certified VMware SRM consultant to help your organization to plan, deploy, test and maintain a DR solution based on VMware SRM.

Spam/Virus Filtering Services and Email Encryption
Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security vendors to provide centralized management and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's onsite security gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall.

Get in Touch with a Progent Computer Consultant
To learn how you can get in touch with a Progent computer support expert for online or on-premises expertise in , phone 1-800-993-9400 or visit Online Network Help.














© 2002- 2017 Progent Corporation. All rights reserved.