North Carolina Computer Consultants

If your North Carolina small business is located outside of the larger metropolitan areas such as Charlotte, Raleigh, Greensboro, Durham, or Winston-Salem, your nearby computer support options may be limited in skills, or unavailable during a crisis. This can result in a computer network that is unusable or causing efficiency loss due to technical problems persisting for too long. Progent’s team of seasoned network professionals average more than ten years of real-world IT industry experience, in the trenches of computer network support, performing a wide range of technical projects for a diverse range of customers. This means you get not just the technical skills needed for the job, but a professional with demonstrated methods for applying those skills to deliver excellent network solutions.

Full Range of Security Assistance
Progent's CISM, GIAC, and CISA certified security experts can help your company to perform comprehensive security evaluations, recover quickly from intrusions, set up firewalls, configure secure mechanisms for off-site and mobile access, deploy advanced software for protection against viruses, spam, and directory harvest attacks, and create a corporate-wide security strategy built around 24x7 automated monitoring.

Progent is a Gold Certified Partner with Microsoft
Progent has been designated by Microsoft as a Gold Certified Partner, a qualification given exclusively to the highest class of businesses that work closely with Microsoft, have demonstrated technical skills, and have confirmed client references. Gold Partners must maintain large staffs of Information Technology experts who have undertaken comprehensive proficiency testing. Microsoft Gold Partners are given access to exclusive support and training opportunities from Microsoft and early exposure to new software for training and evaluation purposes.

PC Desktop Consulting and Support Services
Progent's desktop support engineers can help your company to set up desktop computers, laptops, or handheld computers as needed or help you to plan and implement a mass migration to a current version of an operating system or a new version of an important desktop application. Progent's Microsoft desktop consultants can install programs from Microsoft's Office suite of end-user products or Microsoft Dynamics financial and CRM products on your workstations so they integrate efficiently with all Microsoft applications, products from popular publishers, SQL databases, and key services network-wide. As an example, Progent can set up Microsoft Outlook on a desktop or notebook to support both the work pattern of your employee and the protection policies of your business. Progent can also provide on-line and in-person technical support for workstations.

Application Support Services
Progent's Experts Team provides consulting expertise in specific application areas. By being a single source for computer as well as subject matter experts, Progent can customize fast, cost-effective and comprehensive IT solutions that fit the individual requirements of your organization. Application expertise available from Progent include ERP, MRP and financial applications consulting plus consulting and specialized training for Project, Microsoft Excel and Microsoft Office Word.

Best Practices Followed by Seasoned Consultants
Many businesses located away from areas with ample expert engineers resort to poorly trained or unseasoned local resources for critical network support services. This can produce a network that is unstable or unproductive. Progent’s staff of Microsoft and Cisco qualified consultants average more than a decade of hands-on industry background, in the trenches of network support, providing an extensive range of technical services for a diverse mix of clients. This means that with Progent you receive not just expert technical knowledge, but a consultant who understands computer industry best practices in applying that knowledge to resolve real-world business network problems successfully and in a consistent fashion.

Efficient Online Support Utilities
Efficient online access utilities and seasoned technicians and engineers combine to enable Progent to resolve most computer network problems quickly and economically. Progent is a pioneer in online repair and network monitoring, and as a Microsoft Gold Partner Progent's engineers have the advantage of a wide range of Microsoft support tools, technical databases, and on-going training.

Apple Mac Consulting Services
Progent's Apple Mac support professionals can provide Mac OS X users a range of services such as desktop support, help with Mac OS X application software, security and connectivity expertise, integration with Microsoft-based environments, and custom training. For small business networks based solely on Mac OS X or for environments incorporating a combination of Apple Mac, Linux, and Windows powered servers and desktops, Progent has the experience and depth to handle the complexity of architecting, setting up and managing a network infrastructure that is stable, secure, efficient, and aligned with your business needs.

Linux Consulting and UNIX/Windows Integration
If your organization's IT environment combines Linux technology with Windows, Progent can help you to incorporate your servers into a cohesive system that permits all your operating systems to coexist peacefully for simpler management, seamless data exchange, high availability, enhanced throughput, and integrated security. If you are creating Linux applications on a network that incorporates Windows-powered servers, desktops, and applications, Progent offers full-service outsourcing that allows you to focus on your area of high-value expertise.

Remote Server Monitoring with System Center Operations Manager
Progent provides a selection of network maintenance packages based on Microsoft System Center Operations Manager. Progent's automated, 24x7 server monitoring makes your computer network support proactive rather than reactive. By identifying potential problems before they result in system disruptions, Progent's server monitoring can keep your information network safe from stressful and expensive service interruptions.

Custom Business Software Development Services
Progent can provide experienced software architects and programmers for building custom business applications in fields such as e-business, external and internal web sites, MS Dynamics GP accounting customization and training, Microsoft Dynamics NAV consulting, and custom analytical reports. Progent has extensive experience with both simple and complex application development projects for companies of all sizes.

Detailed Documentation
Progent produces full and meaningful reports of all support work to make sure customers do not feel like a hostage to their IT service organization. Progent sends e-mail accounts of support activity immediately after completion of each service interaction, and also encloses a hard copy along with monthly billings. Comprehensive IT service reporting makes it less risky for customers to move to a different service provider or assume increased service duties in house. Complete support reporting also give management the visibility needed to assess the quality of support services and develop more realistic IT expense projections.

Sun Solaris Support
Progent offers your company access to certified Sun Solaris consultants, service experts certified by Microsoft and Cisco, and security specialists with CISSP and CISM credentials. Progent’s can provide consulting services to support Sun Solaris integration with Microsoft and Linux-based environments and can also assist you to implement migrations between Microsoft and Sun-based environments.

Expert Wireless Consulting and Support
Progent’s Wireless Technology Consulting Services offer small organizations a fast, cost effective way to choose and integrate advanced wireless solutions. Few small organizations have internal Information Technology groups with the experience or time to keep up to date on the fast-changing world of wireless products and services, and even fewer have the field-proven experience to cut through the hype in order to select and integrate optimal network solutions. Progent’s extensive background both as an integrator and consumer of wireless network products makes it possible to offer expert engineering services for a broad assortment of wireless applications.