For small business network systems located within the state of North Carolina, Progent's Microsoft qualified consultants can provide remote phone assistance and troubleshooting to repair your computer system problems fast and affordably. Progent has developed top-notch expertise, sophisticated utilities, and support knowledge bases to diagnose and repair computer network problems while avoiding the expense and delays normally associated with on-site technical service dispatches.

If your North Carolina organization is situated beyond the larger metro areas such as Charlotte, Raleigh, Greensboro, Durham, or Winston-Salem, your nearby network systems support choices may be limited in skills, or unavailable during urgent situations. This can result in a computer network that is unusable or causing productivity loss due to technical problems persisting for too long. Progent’s staff of expert network engineers average more than 12 years of real-world industry experience, in the trenches of network systems support, performing a large variety of technical tasks for a varied range of customers. This means you obtain not only the technical competency needed for the job, but a consultant with field proven methods for applying that expertise to provide cost effective network solutions.

MySQL Database Application Programming and DBA Support
Progent's MySQL application developers and DBAs offer cost-effective online DBA or software programming services and can help organizations of all sizes to configure and maintain MySQL in a robust IT environment that provides advanced performance, expandability, and security. Progent also has proven skill assisting companies migrate applications from an Oracle environment to MySQL.

Cisco VoIP Phone and IP Video Phone Configuration and Support
Progent's Cisco VoIP phone and video IP phone consultants can assist your business to integrate, manage, and debug Cisco IP phones, video IP phones and wireless IP phones. Progent can provide expertise for all models of Cisco's IP phones from discontinued VoIP devices to the latest HD media phones. Progent's IP telephony experts can also help your organization to integrate your VoIP phones and video IP phones with Cisco Unified CM, originally named CallManager, or with Unified Communications Manager Express to create a modern IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to install Cisco Unified CM applications such as Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for building an advanced customer contact center. Progent's consultants can provide expertise with all aspects of Cisco IP Phone integration including reviewing dial plans, resolving QoS, setting up SIP PSTN trunks and CUBE session border controllers, installing ISR routers with CUBE internetworking support, and creating UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) systems for high availability.

iPhone Integration and Management
Progent's iPhone and iPad integration consultants can provide cost-effective remote consulting to help your business to design, deploy, and fix any facet of your iPhone and Windows integration solution and is available for short-term tasks to help you through occasional technical roadblocks or major engagements to help you finish large-scale initiatives on schedule and within budget. Progent has expertise in local, cloud-centric, or hybrid environments and can help you build or support a highly available, secure and scalable infrastructure that is best suited to your mode of computing. Progent can also provide remote and on-premises training for individuals or groups to show you how to manage and use your iOS devices in a safe, team-oriented environment that maximizes the business value of your IT system.

Disaster Recovery/Business Continuity Planning Consulting Support
Progent can provide advanced online expertise for business continuity planning, validation, and training to help your company to respond to possible catastrophes, minimize service disruption for your vital IT operations, avoid lost information, and meet regulatory mandates and business obligations. Progent's business continuity consultants can work closely with your executive and network support group to provide business impact evaluation, define interdependencies, specify human and physical assets needed to operate your organization, prioritize key IT functions and define acceptable recovery times, select colocation sites, configure safe remote access capability for key workers, plan emergency notification mechanisms and define duties for personnel, write a comprehensive recovery plan, and provide training for management and technical staff to execute your business continuity solution. Progent's Windows Server 2016 disaster recovery experts can assist you to design and build an affordable disaster recovery/business continuity solution for hybrid cloud environments using failover cluster technology proven in Microsoft's massive Azure public cloud.

Android Phone and Tablet Integration
Progent's Android smartphone and tablet integration consultants have years of experience providing online and on-premises assistance for organizations of any size who need to integrate Android phones into their IT networks so that mobile clients can work together from virtually anywhere. Progent offers the breadth of skills to solve network issues that span multiple vendors and that entail a mix of older and up-to-date information technology. Progent provides affordable online consulting to help you with any aspect of planning, configuring, managing and maintaining your Bring-Your-Own-Device (BYOD) solution. Progent can provide occasional support to assist you to handle especially stubborn IT problems, or Progent can provide outsourced or co-sourced project management support to ensure that you complete strategic IT initiatives on time and on budget. Progent can assist with on-premises, cloud-based, or hybrid network environments and offers expertise with operating systems, apps, management tools and hardware infrastructure. Progent also offers specialized group or individual training sessions to show you how to manage and use Android phones efficiently.

Temporary CIO Services
Progent can provide businesses with an information management professional who can act as a part-time Chief Information Officer. This experienced technology executive can offer strategic direction to assist you to deploy appropriate IT products to improve business operations so they match more closely with your corporate objectives. Your company can develop and implement a well thought out information technology strategy without incurring the cost of a full-time senior IT executive. Critical services Progent's part-time Chief Information Officer can carry out include growth strategies, rationalizing technology budgets, building models for ROI, optimizing business processes, reviewing contracts with vendors, defining security and compliance policies, business impact analysis, automating network administration, software revision management, network asset documentation management, and disaster recovery preparedness.

ProSight Network Audits for Evaluating Network Infrastructure Health
Prosight Network Audits offer a fast and low-cost alternative for small and mid-size businesses to get an objective assessment of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable and more secure AD environment. Both options also offer the ongoing advantages of advanced remote network monitoring and management technology. These advantages can include simpler management, improved compliance with information security standards, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. For details about ProSight Network Health Checks and to view sample reports, go to ProSight Network Audits.

Microsoft Data Protection Manager Support Services
System Center 2016 Data Protection Manager (SCDPM 2016) offers small to mid-size businesses near-continuous backup and easy restore capabilities for Microsoft-based networks. Data Protection Manager 2016 delivers application-sensitive backup for key platforms like Microsoft SQL, Exchange and SharePoint Server, protects Windows and Linux virtual machines, supports virtual machines hosted by Hyper-V and VMware, and integrates seamlessly with Microsoft Azure for easy-to-manage cloud-based backup and recovery. Progent's Microsoft-certified SCDPM 2016 consultants can help you to design, implement, manage, and repair an enterprise-wide backup/recovery solution built around Data Protection Manager 2016. Progent can assist you to upgrade from an older version of DPM or from a legacy solution, and Progent can optimize your DPM 2016 environment for on local, colocated, cloud-based or hybrid deployments. Progent can provide remote or onsite support and can provide occasional guidance to help you through technical bottlenecks or provide comprehensive project management or co-management services to make sure you complete your SCDPM 2016 initiative on schedule and within your budget.

Management Consulting for Microsoft Lync 2013
Microsoft Lync Server 2013, renamed Skype for Business, allows organizations of any size to create a manageable and protected communications environment that supports a Bring-Your-Own-Device computing style with instant messaging, real-time presence, web conferencing with application sharing and whiteboard, as well as IP and PSTN calling enabled for a wide range of stationary PCs and mobile endpoints. Progent's certified Lync 2013 consultants can assist your company to evaluate the business benefits of Lync 2013, create an on-premises, cloud-resident (with Lync Online) or mixed model appropriate for your current and long-term plans, implement Lync 2013 so as to speed up your ROI, and provide custom webinar and on-premises training to your IT team and users. Progent has expertise in critical components of a Lync Server 2013 deployment including Windows Server, SQL Server Express and Exchange Server, and Progent can assist your organization to combine Lync Server 2013 with key Microsoft Office and Office 365 apps such as Outlook clients, Word and PowerPoint. Progent's Skype for Business consultants can also help you to design and implement out a smooth migration to Skype for Business.

Unity Connection and Unity Express (CUE) Integration and Troubleshooting
Cisco Unity Connection, a tightly integrated extension of Cisco Unified Communications Manager (CUCM), is a converged voicemail platform that promotes teamwork by providing a variety of options for accessing voice messages within a framework that is easy to implement and manage. Cisco Unity Connection lets you access and manage voicemail messages from your Exchange inbox, web browser, Cisco Jabber, a Cisco Unified IP endpoint, an iPhone or other smartphone, or a tablet. Cisco Unity Express (CUE), available in certain Cisco Integrated Services routers, provides cost-effective voicemail, integrated messaging, interactive voice response, and greeting services for small to medium businesses and enterprise satellite offices with up to 500 voice mailboxes. Progent's Cisco-certified CCIE consulting experts offer Unity Connection and Unity Express (CUE) integration and troubleshooting support to make sure your voice messaging deployment continues to deliver maximum competitive advantage.

Office Access Software Development
Progent's Microsoft Access developers and consultants offer affordable online consulting services for all editions of Office Access including desktop and browser-based versions and offers expert assistance for Access application development, database migration, performance optimization, BI reporting, and troubleshooting. Progent also offers custom webinar classes for Office Access application programming and DBA services.

VMware NSX Virtual Networking
VMware's NSX network virtualization platform allows you to build entire networks in software. NSX permits virtual networks to be deployed in minutes and administered with a high level of automation regardless of the hardware used by the basic IP network. VMware Site Recovery Manager (SRM) supports automated disaster recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. SRM also enables non-disruptive testing for disaster recovery, updates and patches and can generate reports to confirm complete service restoration, validate SLAs and demonstrate DR compliance. When integrated with VMware's NSX virtual network platform, VMware SRM can quickly restore the complete virtualized network topology at the secondary site. Progent offers the support of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager system architect to help your organization to plan, deploy, test and administer a disaster recovery solution based on VMware SRM and VMware NSX.

Altaro VM Backup Solutions for Data Protection and Disaster Recovery
Altaro VM Backup provides small organizations a dependable and budget-friendly solution for backing up and restoring Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be used for local, remote, distributed, and cloud environments and also supports cost-effective cloud backup to Azure storage. Top features include industry-leading inline deduplication to cut backup storage needs, Continuous Data Protection (CDP) with backup spacing as low as five minutes for reducing your Recovery Point Objective (RPO), military-grade encryption, granular recovery options for individual files and emails, extensive support for Windows Cluster Shared Volumes (CSV) and VMware vCenter for managing larger environments, and the ability to leverage Volume Shadow Copy Service (VSS) to back up live VMs without downtime. Progent is a certified Altaro partner and offers a broad range of services to help you to design, deploy, optimize and troubleshoot a backup/restore solution based on Altaro VM Backup. To find out more, visit Altaro VM Backup Certified Consultants.

Get in Touch with a Progent Network Consultant
To find out how you can get in touch with a Progent computer support expert for remote or on-premises help in , call 1-800-993-9400 or visit Remote Network Support.














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