North Dakota Computer Support Services for Office IT Networks: Remote Assistance and Troubleshooting
For small company network systems located anywhere in the state of North Dakota, Progent's Microsoft certified technical team members can deliver remote phone support and remote troubleshooting to solve your computer network troubles quickly and affordably. Progent has developed top-notch skills, advanced software tools, and support databases to identify and resolve network problems while avoiding the expense and time delays associated with onsite service dispatches.
If your North Dakota company is located beyond the larger metro areas such as Fargo, Bismark, or Grand Forks, your nearby network systems support options may be limited in technical expertise, or not available during a crisis. This can result in a network environment that is unstable or causing efficiency loss due to technical problems going unresolved for too long. Progent’s staff of field proven network professionals average more than 10 years of real-world industry experience, in the trenches of network systems support, performing a extensive variety of technical tasks for a diverse range of customers. This means you obtain not only the technical expertise needed for the task, but a professional with field proven methods for applying that expertise to assist with excellent network solutions.
Remote Network Administration and Support
Remote access tools and technologies have improved to the point that there is seldom a need for on-site access to servers in order to provide effective support. With the setup of an out-of-band remote support/management card in your server, virtually any administration or support tasks can be accomplished remotely by Progent engineers. Remote network administration services available from Progent include operating system installations or upgrades, complete server disaster recovery, plus mass storage disk and router reconfiguration.
Broad and In-depth Knowledge of Office Networks
Progent’s team of sixty+ computer network experts means clients benefit from the leverage of 800 years of combined experience and shared knowledge base to fix the most difficult network issues. Progent has the know-how to find solutions quickly and implement them cost effectively.
Application Support Services
Progent's Experts Team offers in-depth consulting expertise in specific application areas. By providing a one-stop source for IT generalists and specialists, Progent can customize fast, affordable and comprehensive IT solutions that fit the unique needs of your business. Areas of applications expertise available from Progent include ERP, MRP and financial systems support, Microsoft CRM help and training, plus consulting and customized training for Microsoft Project, Microsoft Excel and Microsoft Word.
Advanced Remote Access Tools
Advanced remote access tools and experienced technicians and engineers combine to enable Progent to resolve most network problems quickly and affordably. Progent is a leader in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner Progent's technical team members have the advantage of a wide range of Microsoft support tools, technical information, and extensive on-going training.
Eliminate Dependence on Freelance Consultants
By developing a relationship with a full-service support company such as Progent rather than with an individual freelance consultant, you are assured timely access to experienced experts when you need them. You do not have to worry that sickness, training, vacations, or priority conflicts with other clients will leave you without help during a crisis.
Progent is a Microsoft Gold Certified Partner
Progent has been authorized by Microsoft as a Gold Certified Partner, a qualification awarded exclusively to the highest tier of companies that work closely with Microsoft, have demonstrated technical expertise, and have confirmed client references. Gold Partners must maintain large staffs of IT professionals who have undertaken extensive certification testing. Gold Certified Partners are provided access to special support and training opportunities from Microsoft and early access to new software for training and evaluation purposes.
Full Portfolio of Security Help
Progent's certified security experts can help you perform comprehensive security audits, recover quickly from attacks, configure safe techniques for remote and mobile access, deploy advanced software for protection against viruses, spam, and directory harvest attacks, and create a security strategy with 24x7 monitoring.
Sun Solaris Consulting Services
Progent offers your business access to expert certified Sun Solaris consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISSP and CISM certification. Progent’s can provide consulting services to support Sun Solaris co-existence with Microsoft and Linux-based networks and can also help you plan migrations between Windows and UNIX-based environments.
Expert Network Support for Data Centers
Progent provides network support for many customers whose network environments are hosted in Internet Data Centers, and can easily do so for any data center worldwide. Progent’s long experience in working remotely with collocation data center environments allows us to assist clients design and implement flexible and reliable remote support solutions that simplify the job for both Progent and customer support staff. Progent’s own IT infrastructure of 50+ servers is deployed in three separate data centers in Northern California, and is entirely supported remotely.
Team Approach to Support and Problem Escalation
Computer networks have grown increasingly complex, and even many small business networks incorporate software and hardware solutions from many different manufactures, which leads to further integration complexity. It is impossible for even the most capable individual to have deep knowledge in all aspects of computer technology, or extensive practical experience in the enormous range of hardware and software brands, models, and versions of software that can deployed by small companies. Progent utilizes a team approach and the use of subject matter experts to bring specialized expertise when needed to solve complex technical issues efficiently, at the least cost to you.
Linux Support Services and UNIX/Windows Integration
If your company network combines Linux technology with Microsoft Windows, Progent can help you integrate your servers into a cohesive network that allows all your operating systems to peacefully coexist for easy administration, seamless dataflow, fault tolerance, enhanced performance and tight security. If you are developing Linux applications on a network that includes Microsoft-based servers, desktops and software, Progent offers full-service outsourcing that allows you to focus on your area of high-value expertise.
Automated Server Monitoring with Microsoft Operations Manager
Progent offers nationwide remote monitoring services based on Microsoft Operations Manager so that your computer network support is proactive rather than reactive. By identifying potential problems before they cause downtime, system monitoring can keep your network environment free of stressful and expensive service outages.
Mac Support Services
Progent's consultants can provide Apple Mac users a variety of services including desktop support, help with Mac applications, security and connectivity consulting, integration with Windows networks, and one-on-one training. For small business networks based exclusively on Mac OS X or for environments utilizing a mix of Mac, Linux and Windows powered servers and workstations, Progent has the experience and depth to deal with the complexity of architecting, setting up and maintaining a network infrastructure that is stable, safe, fast and aligned with your business goals.
Experience with a Wide Range of Small Business Networks
Progent’s certified expert engineers have provided Information Technology support services to thousands of businesses in hundreds of diverse industries, giving Progent a unique real-world experience on what technology solutions work and which ones don’t.
Progent's Sun Solaris family support experts offer small businesses and software developers assistance with managing and supporting Sun Solaris systems that run with Microsoft-powered technology. Progent offers your business contact with Solaris consultants, support professionals qualified by Microsoft and Cisco, and security specialists with CISM and CISA certification. This wide array of expertise provides you with an easy one-stop source to help you build and manage a protected and reliable mixed-platform network and communications solution that allows Sun Solaris and Microsoft coexistence by combining MS Windows with popular versions of UNIX including Mac OS X, Solaris, AIX UNIX from IBM, HP-UX, BSD, SCO UNIX, and Silicon Graphics IRIX or major Linux variations such as RedHat Linux, SUSE Linux, Mandrake, Debian GNU/Linux, and Slackware Linux.
Progent has agent relationships with several of the communications industry's top data and voice carriers and can offer your small business the same data/voice packages you can get by buying direct. Progent can also help you to determine the service offerings that make the best sense for your business and can deliver professional consulting expertise to help you incorporate your data and voice services into a cohesive solution that optimizes the productivity of your IT network. Carriers whose connections are offered through Progent include AT&T, Speakeasy, and NextWeb.
Progent’s management reporting consultants offer experience in Crystal Reports, FRx, and Microsoft Access reporting tools. Progent can also show you how to configure the server, networking and protection foundation necessary to support a state-of-the-art reporting system. Progent’s reporting specialists can be especially useful in assisting you to integrate information from multiple data sources including Access, Excel, XML, OLAP, SQL and a wide array of financial packages and enterprise planning software.
Progent's Virtual Help Desk Call Center services are an integrated expansion of your internal IT support organization. This can include advanced call center services such as a special phone number with customer-specific greeting. Progent will also send calls automatically to staff members who are specifically provisioned and trained to support your account. In addition, Progent's Help Desk professionals can use trouble tickets with any client trouble ticket system for transparent integration with your internal support services group. Benefits of Progent's Virtual Network Support Help Desk services include high-end Microsoft Helpdesk expertise the minute you call, seamless extension of your in-house resources, comprehensive help for urgent client issues, and by-the-minute billing.
The server cluster feature set incorporated into the high-end editions of Microsoft Windows Server 2008 has been dramatically redesigned to simplify the deployment, configuration, and management of server clusters that offer improved levels of network availability, protection, efficiency, and flexibility. New or improved capabilities include automated cluster verification, revamped setup and deployment, unified cluster administration, redesigned cluster architecture for increased availability, hardened security and quorum models, fewer failure points, more disk and RAM capacity, and improvements for geographically dispersed clusters. Progent's Microsoft-certified consultants can assist your company evaluate the advantages of failover clusters, plan and implement a deployment, train your IT staff to administer your cluster environment, provide continuing consulting and support services, and produce and test a business continuity procedure.
Progent can help you to design and execute an efficient transition from a Solaris-based information system to a network based on Windows and capable of running Microsoft's powerful office productivity software, commercial applications, and software development tools. Progent's Sun Solaris, Windows and Cisco consultants and software development experts can assist you to guard your data and minimize business disruption by designing an effective transition strategy that preserves your current investments in Sun Solaris application and technology. UNIX-to-Windows transition support expertise offered by Progent include analysis of existing environment, migration planning and testing, MS Exchange migration services, data and application software porting, and processor and media migration and economization.
Progent's Mac and Windows service experts can help you combine Mac and Windows systems into seamless networks with full sharing and workgroup support. Allowing productive co-existence among a variety of servers and desktops powered by Apple OS X and Microsoft Windows calls for extensive knowledge of and background with Mac and Windows products. Progent's qualifications in Windows and Apple service makes it possible to provide expert support to businesses that depend on these platforms to keep their competitive edge.
Microsoft SQL Server 2008 offers indispensable, standardized tools to IT professionals and network users, reducing the complexity of designing, deploying, administering, and using enterprise data and database applications in environments ranging from mobile devices to enterprise information networks. The complexity and interconnectivity requirements of Microsoft SQL Server 2008 require a network consultant with hands-on expertise and broad knowledge in designing and building data-driven, comprehensive business IT applications. The expertise of Progent's Microsoft-certified technical team, with an average of more than 10 years of background supporting Microsoft integration, assures you success in designing, configuring and managing Microsoft SQL Server 2008 applications that are seamlessly integrated with the Microsoft .NET environment.
Progent's Microsoft Exchange Server Hosting Services offer an enterprise-class data center with backed-up electrical and cooling systems, 24x7 staffed security and IT support center, plus fault-tolerant access to Internet backbone service companies. Hosted Exchange servers are configured as virtualized servers for fault-tolerance, smooth expandability, and fast restoration. Services feature integration with your business network, connectivity with mobile computing products, continual tracking of performance and security, spam protection, patch and service pack management, Help Desk Call Center support, daily backup, and comprehensive messaging management services.
Progent's MS Exchange Hosting and Management Services offer a world-class data center with redundant electrical and cooling systems, 24x7 site security and IT support center, and fault-tolerant access to tier-1 Internet service companies. Hosted Microsoft Exchange servers are configured as virtual servers for fault-tolerance, easy scalability, and rapid recovery. Services feature integration with your network, connectivity with mobile computing devices, continual tracking of performance and security, spam protection, security update and revision control, Help Desk support, daily data backup, and full email administration support.
Progent's Microsoft-certified consultants can show you how to rationalize the business case for implementing SharePoint Server 2007, consult with you on the most appropriate edition of SharePoint Portal Server for your application, provide configuration and integration expertise, assist you to install Microsoft SQL Server as a supporting DBM, optimize your network integrity, integrate your standard and customized application programs to operate with SharePoint 2007, develop a comprehensive security strategy that incorporates portal solutions, and deliver maintenance and Help Desk support.
Progent's Virtual Server hosting services offer small and midsize businesses a variety of benefits including reduced capital expenditures, reductions in operational expense, improved management focus, enterprise-class protection, enhanced availability, and regulatory compliance..
Cisco has developed a full product line of routers that includes appliances designed to provide the protection, bandwidth, and availability features demanded by small and medium-sized businesses. Cisco routers include support for redundancy, automatic failover, and redundant power for improved reliability and system uptime. Progent can help you select and integrate Cisco routers to establish a reliable foundation for your network and to make it easy to grow as you add new users, start new offices, deploy new services, open your network to clients and partners, and support an increasingly mobile workforce. Progent can provide help with a variety of routers based on the Cisco IOS platform, including the Cisco SB 100, the Cisco 800 and 1800 Series Routers, Cisco 2800 and 7200 Routers, as well as legacy 3600 and 3700 Series Routers.
