For small office network systems located anywhere in the state of Nebraska, Progent's Microsoft and Cisco qualified technicians can deliver online support and remote troubleshooting to solve your network systems problems fast and affordably. Progent has developed enterprise-level skills, sophisticated tools, and support knowledge bases to identify and repair network problems while avoiding the cost and time delays associated with in-person service dispatches.

If your Nebraska small business is situated outside of the larger metropolitan areas such as Omaha, Lincoln, Bellevue, or Grand Island, your local network systems support options may be limited in technical capability, or not available during a crisis. This can result in a computer network that is unstable or causing efficiency loss due to technical problems persisting for too long. Progent’s team of field proven network professionals average more than 12 years of real-world industry experience, in the trenches of IT support, performing a large range of technical tasks for a broad range of customers. This means you get not just the technical skills needed for the job, but an expert with proven methods for applying those skills to provide cost effective network solutions.

Juniper and NetScreen Support
Progent's Juniper-certified network engineers can assist you to plan and implement Juniper Firewall and VPN platforms, enhance and troubleshoot your network infrastructure, and upgrade efficiently from outdated equipment to current releases. Progent's Junos OS engineers offer expertise with Juniper's flagship network control software to help your business to simplify the management and strengthen the protection of your Juniper Networks VPN devices, multi-access gateways, and high-performance switches. Progent also has extensive background maintaining Juniper's NetScreen OS and ScreenOS operating system productss and can assist organizations maintain networks that incorporate a mix of Juniper's software platforms.

Cisco Voice over IP Phone and IP Video Phone Configuration and Troubleshooting
Progent's Cisco IP phone and video IP phone consultants can assist your business to configure, maintain, and troubleshoot Cisco IP phones, video IP phones and wireless IP phones. Progent offers support for all versions of Cisco's IP phones from legacy VoIP products to the latest HD media phones. Progent's IP telephony experts can also help your organization to integrate your IP phones with Cisco Unified CM, previously known as CallManager, or with Unified Communications Manager Express (CME) to build a modern IP-PBX environment for unified messaging and collaboration. Progent can also help you to install Unified CM applications like Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact center. Progent can deliver support with all aspects of Cisco IP Phone integration including designing dial plans, resolving IP phone registration issues, integrating SIP PSTN trunks and CUBE session border controllers, deploying ISR routers with CUBE VoIP networking capability, and creating Cisco UCS server failover and Cisco Survivable Remote Site Telephony solutions for survivability.

Consulting and Support Services for Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016)
System Center 2016 Virtual Machine Manager is a component of Microsoft's System Center 2016 suite of network monitoring and management products and is designed to offer a unified mechanism for deploying and managing virtualized datacenters across hybrid environments that can include private clouds and Azure publics cloud services. Progent's SCVMM 2016 consultants can assist organizations of all sizes with any aspect of building, deploying, and maintaining a SCVMM 2016 solution. Progent can review your virtualization architecture, show you how to upgrade smoothly from older releases of Virtual Machine Manager, develop workflows for building and installing VMs and VM hosts, design fault-tolerant compute and storage clusters, integrate your private cloud infrastructure with public cloud services, configure virtual switches and load balancers, write and debug PowerShell scripts, and assist you to evaluate the potential business benefits of new technologies such as Storage Replica and Host Guardian Service. Progent's certified virtualization experts offer world-class Hyper-V consulting and VMware vSphere expertise.

Citrix Desktop Virtualization Engineering Support
Desktop virtualization solutions offered by Citrix permit fast provisioning of new desktops, fast deployment of current applications and updates, streamlined desktop image control, quick restoration after desktop PC breakdown or theft, reduced initial cost and longer useful life for client computers, predictable performance, tight control and enforcement of security standards, and the ability to keep sensitive corporate or government data from being taken from its authorized location. Progent's Citrix-certified XenDesktop engineers and XenApp specialists can help you to evaluate, test, deploy, manage, and support Citrix virtual desktop and application technology and can assist you with other virtualization platforms from Citrix by offering Citrix XenServer expertise and Citrix Essentials for Hyper-V integration.

ProSight IT Asset Management for Organizing Network Infrastructure Documentation
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether you’re making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need when you need it. Find out about Progent's ProSight suite of managed IT services for small organizations.

Temporary Chief Information Officer Services
Progent can supply businesses with an IT management expert who can serve as a part-time CIO. This veteran technology officer can offer strategic direction to help you to integrate sensible IT products to enhance business processes so they match more closely with your corporate goals. Your business can develop and implement a well thought out IT plan without absorbing the expense of a full-time senior IT executive. Vital services Progent's part-time Chief Information Officer can carry out include growth strategies, planning IT budgets, developing models for TCO and ROI, optimizing business processes, negotiating contracts with suppliers, establishing security policies, monitoring service level agreements, automating network management, computer desktop support solutions, software revision management, and disaster recovery/business continuity planning.

Configuration Support for Microsoft Lync 2013
Microsoft Lync 2013 enables organizations of all sizes to create a centrally managed and protected communications ecosystem that supports a Bring-Your-Own-Device computing model with IM, presence, audio/video and web conferencing with application sharing and whiteboard, as well as IP-based and PSTN calling across a wide assortment of stationary PCs and mobile endpoints. Progent's certified Lync 2013 experts can help you to assess the business benefits of Lync Server 2013, design an on-premises, cloud-resident (via Lync Online) or mixed topology appropriate for your present and long-term plans, deploy Lync 2013 in a way that expedites your return on investment, and provide custom webinar and on-premises training to your management team and end users. Progent has in-depth expertise in key components of a Lync 2013 solution including Windows Server, SQL Server Express and Exchange Server, and Progent can assist your organization to combine Lync Server 2013 with key Office and Office 365 apps such as Outlook, Excel and PowerPoint. If your organization are already running Microsoft Lync, Progent's Skype for Business experts can assist you to design and carry out a smooth upgrade to Skype for Business.

Consulting and Troubleshooting Services for SCOM 2012
Progent's Microsoft certified Microsoft SCOM 2012 consulting experts have more than 10 years of background planning, implementing, enhancing and repairing System Center Operations Manager environments and can provide companies of any size expert remote or on-premises consulting services for System Center 2012 Operations Manager. Progent can help your company to design a topology for Microsoft SCOM 2012 servers that delivers the responsiveness and availability required to monitor your datacenter efficiently, whether your infrastructure are on-premises, in the cloud, or a mixed environment. Progent's SCOM consultants can also assist you to install and tune SCOM 2012 management packs based on best practices for tracking network fabric as well as Microsoft and 3rd-party applications and services. In addition, Progent can provide responsive remote or onsite technical support to help you to remediate serious issues uncovered by System Center 2012 Operations Manager. Progent can also provide System Center 2016 Operations Manager (SCOM 2016) expertise to assist you to upgrade efficiently from Operations Manager 2016 to Operations Manager 2016.

Microsoft Access Database Application Programming
Progent's Microsoft Office Access consulting experts can provide economical online consulting services for all releases of Microsoft Access including desktop and browser-based versions and can provide advanced support for Access application programming, database conversion, performance tuning, report design, and maintenance. Progent also can provide tailored online classes for Office Access application programming and database management.

Expert Wireless Engineering and Support
Progent's wireless integration consultants have wide-ranging expertise in the integration and support of wireless information technology and can assist you to design, configure, manage and repair wireless ecosystems that are compliant, resilient, expandable, easy to administer and operate, ready to support your critical workloads, and transparently incorporated into hybrid cloud networks. Remote and on-premises support provided by Progent span a selection of wireless technologies such as smartphone and tablet integration, Wi-Fi network infrastructure planning and installation, wireless site surveys, wireless VoIP phone configuration and troubleshooting, and building-to-building wireless connections.

CRISC-certified Network Risk Management Experts
The CRISC program was established by ISACA in 2010 to validate an IT professional's ability to design, deploy, and maintain IS control mechanisms to mitigate IT risk. Progent offers the expertise of a CRISC-certified engineer to assist your company to create and execute a business continuity strategy that follows leading practices promoted by CRISC and geared to match your organization's risk tolerance, business objectives, and budgetary guidelines.

Citrix Certified XenServer Virtualization Consulting
Progent's Citrix certified XenServer virtualization engineers can help your company to understand the strategic advantages of XenServer as well as additional Citrix platforms, and can assist your IT organization to design, validate, implement, troubleshoot, and support a XenServer installation. Progent can also assess your existing Citrix technology environment and show you how to optimize consolidation, responsiveness, protection, uptime, and disaster recovery.

Upgrade Support for Skype for Business Server
Progent's Microsoft Skype for Business experts offer remote and on-premises expertise for companies of all sizes to assess the costs/benefits of upgrading to Skype for Business or Skype for Business Online from any version of Microsoft Lync Server or Office Communications Server. Progent can assist you to design an on-premises, cloud or mixed deployment; integrate Skype for Business with SQL Server,Exchange Server, SharePoint Server and Office or Office 365; set up HA solutions; interface Skype for Business with your PBX system and PSTN gateway; and integrate third-party communication systems like Cisco UC. Progent's certified information security consultants can assist you create and verify a security environment for your Skype for Business deployment that meets regulatory requirements.

Talk to a Progent Computer Consultant
To see how to contact a Progent computer support expert for remote or on-premises help in , call 1-800-993-9400 or visit Remote Computer Support.

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