Nebraska Network Consultants for Business Information Technology Network Systems: Remote Support and Troubleshooting
For business computer networks located in the state of Nebraska, Progent's Microsoft and Cisco certified technical team members can provide online assistance and troubleshooting to resolve your computer network problems fast and affordably. Progent has developed enterprise-class skills, advanced software tools and support databases to identify and resolve computer network problems without the expense and delays normally associated with onsite service dispatches.
If your Nebraska company is located beyond the larger metropolitan areas such as Omaha, Lincoln, Bellevue, or Grand Island, your local network support options may be limited in expertise, or unavailable during an emergency. This results in a computer network that is unusable or causing efficiency loss due to technical issues going unresolved for too long. Progent’s staff of field proven network consultants average more than 10 years of real-world IT industry experience, in the trenches of IT support, performing a wide variety of technical projects for a extensive range of clients. This means you get not just the technical skills needed for the task, but a consultant with demonstrated methods for applying that expertise to deliver excellent network solutions.
Full Range of Security Services
Progent's certified security consultants can help you perform complete security audits, recover quickly from compromised security, configure safe techniques for remote and mobile access, deploy automated software for protection against viruses, spam, and directory harvest attacks, and create a security strategy with 24x7 monitoring.
Progent is a Microsoft Gold Certified Partner
Progent has been authorized by Microsoft as a Gold Certified Partner, a qualification given exclusively to the highest class of companies that operate closely with Microsoft, have demonstrated IT expertise, and have confirmed customer references. Microsoft Gold Partners must maintain large staffs of IT experts who have undertaken comprehensive proficiency testing. Gold Partners are provided access to special support and training programs from Microsoft and early exposure to new software for training and study purposes.
World-class Cisco Help from Expert CCIE-certified Engineers
Progent’s exclusive group of Cisco Certified Internetwork Expert (CCIE) consultants have earned a designation reserved for the most capable experts for designing, architecting, configuring, implementing, and troubleshooting a wide range of Cisco network and interconnectivity solutions. There are only 7000 CCIE’s worldwide, and attaining certification involves comprehensive proof through written testing and hands-on lab testing to ensure that CCIE’s can use knowledge to real world problems. CCIE’s have a strong foundational knowledge of core networking technologies and protocols that allow for quickly developing multi-vendor solutions.
Best Practices Applied Nationwide
Many organizations located far from areas with plentiful expert consultants resort to unqualified or inexperienced local resources for critical computer network support services. This can result in a network that is unstable or unable to meet business needs due to lack of proper best practices in setting up system components. Progent’s staff of Microsoft and Cisco certified engineers average more than a decade of real-world industry experience, in the trenches of IT support, performing a wide variety of technical projects for a broad range of clients. This means you get not just expert network engineering skills, but a consultant with proven methods for how to apply those skills to solve real-world business issues successfully and in a consistent fashion.
Application Support
Progent's Experts Team offers in-depth consulting expertise in specific application areas. By providing a one-stop source for IT generalists and specialists, Progent can customize fast, affordable and comprehensive IT solutions that fit the individual needs of your organization. Areas of applications expertise available from Progent include ERP, MRP and financial systems support, Microsoft CRM support and training, plus consulting and customized training services for Microsoft Project, Microsoft Excel and Microsoft Word.
Powerful Remote Access Utilities
Advanced remote access tools and experienced technicians and consultants combine to enable Progent to solve most computer network problems quickly and affordably. Progent is a leader in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner Progent's technical team members have the advantage of a wide range of Microsoft support utilities, technical personnel, and extensive on-going training.
Easy Engagement and Billing Structure
Progent makes it easy to be a customer. Progent requires no complicated contracts, no minimum commitments, no retainer fees, and no minimum support time. All service time is documented in detail and invoiced to the actual minutes utilized.
Eliminate Reliance on Freelance Consultants
By building a relationship with a full-service support organization such as Progent rather than with an individual freelance consultant, you are assured timely access to knowledgeable experts when you need them. You do not have to be concerned that sickness, training, vacations, or priority conflicts with other clients will leave you without support during an emergency.
Web Site Development
If you want to revamp your corporate Web site, create internal Webs for applications such as human resources or employee training, establish a powerful Web presence for a new business, or build enterprise-class, data-driven Web applications, Progent can provide talented and experienced Web designers and developers. Progent's experts can also help you build and maintain a secure, robust server and communications environment, including remote and wireless connectivity, to support your Web solutions. Services available through Progent's Experts Team include Web design, Web project management, Microsoft .ASP and .NET programming, graphics design, and one-on-one training in FrontPage. Progent can also provide engineers who can you develop and deploy custom eCommerce solutions.
Affordable Support Solutions
Many small organizations utilize poor metrics when shopping for a computer consultant. Cost per hour is usually not a good measure for value. A consultant with under qualified experience can take many times longer to perform the same task than an experienced IT professional. For example, paying 30% less per hour, but taking three times as long for the same job is hardly a bargain. Still worse, a poorly architected or configured IT infrastructure that is unstable can cost a business many times over its’ cost in lost productivity.
Extensive Information Network Security Evaluation and Testing
Progent’s CISM certified consultants can quickly perform complete network security audits, firewall evaluation and penetration testing on mission-critical small business IT networks.
Advanced Server Monitoring with MOM
Progent offers nationwide remote monitoring services based on MOM 2005 so that your server support is proactive rather than reactive. By anticipating potential issues before they cause downtime, system monitoring can keep your network environment free of stressful and costly service outages.
The inter-connectivity demands of the Microsoft .NET components bundled with Microsoft Small Business Server 2003 requires an IT expert with hands-on expertise and extensive experience in designing and building cohesive end-to-end business technology systems. Progent's Microsoft-certified consultants have extensive backgrounds with the technologies built into SBS 2003 and Microsoft SBS 2000. This expertise ensures you success in deploying, administering, and servicing IT solutions powered by the Microsoft SBS suite of servers and programs.
Email Guard by Postini provides continually upgraded spam and virus blocking, data filtering, and security from email-based directory harvesting and denial of service attacks. Progent is a Postini aggregator and support specialist. If your business is too small to purchase for a regular Postini license, you can still get the use of Postini’s Perimeter Management services via Progent’s E-Mail Guard spam filtering and antivirus aggregation offering. Progent’s certified email security professionals can show you how to develop an email protection strategy that features antispam and antivirus products and processes.
Progent's Virtual Helpdesk support services are a seamless extension of your in-house IT support organization. Virtual Help Desk can include high-end call center features such as a special phone number with custom greeting. Progent can also rout calls automatically to staff members who are specially provisioned and trained to support your account. In addition, Progent's Helpdesk professionals can use trouble tickets with any customer trouble ticket software for seamless integration with your in-house network services group. Benefits of Progent's Virtual Computer Support Helpdesk services include professional Microsoft and Cisco Help Desk Call Center expertise the moment you call, transparent expansion of your in-house support staff, front-line help for urgent client problems, and by-the-minute billing.
Progent’s Microsoft-certified consultants can provide small and midsize companies IT consulting, maintenance, and repair services for Microsoft SharePoint. Microsoft SharePoint is an enterprise portal solution for intelligently coordinating people, teams and information. SharePoint Server provides a central location for your workers or customers to connect to, organize, distribute and interact with useful information, documents, and software and to interact with other people. SharePoint allows quicker and more intelligent decisions, more effective sharing across teams and more streamlined business processes. The primary goal of SharePoint Portal Server is to bring together, in a productive way, all of the diverse sources of information available within and outside a business network. Windows SharePoint Services connect employees, customers, teams and major tasks with the knowledge they’ve developed in a way that makes data easy to find, download and re-use.
In conducting consulting projects for enterprise customers, Progent uses a structured approach driven by specified milestones so as to meet financial, timing and technical goals while minimizing business disruption. Progent's Enterprise Services Methodology follows accepted project management procedures based on the best practices described by the Microsoft Solutions Framework Project methodology which specifies requirements definition, design proposals, test models, design tuning, and professional deployment. All facets are recorded to provide a detailed summary of IT services delivered and to assist in downstream system maintenance.
For mid-size companies looking for IT consulting services, Progent offers a variety of options such as local service, remote support, off-site Help Desk, round-the-clock support with automatic network monitoring, temporary staff augmentation, business relocation services, software programming, and expert consultation. For midsize businesses in California or other areas covered by Progent's onsite consultants, Progent offers expert in-person support for fixing network problems rapidly and affordably.
Microsoft Systems Management Server 2003 provides extra capability for change and configuration management of Windows-based networks via introducing Feature Packs. Feature Packs reduce the net operational expense of managing and deploying software by making it simpler to install system images, manage mobile computers, and run management utilities. In addition to advising you about techniques to save management expenses by deploying Microsoft SMS 2003 Feature Packs, Progent's consulting experts can show you how to plan and implement IT tasks involving processes that Feature Packs are designed to streamline. Progent's adoption and upgrade services can lower cost and reduce business disruption as you move to new operating systems and applications. Progent's wireless engineers can show you how to define sensible procedures and policies to manage handheld computers and smart portable communication devices so your mobile workforce remains productive and secure. Progent's CISSP-certified consultants and CISM-certified security experts can help you design a security plan that includes policies, processes and IT products to keep your IT computer system protected.
Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all delivered support activities. Unlike some independent consultants or small service firms who provide minimal documentation or details of services done, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the service reports transmitted by each staff member to each client. The practice of documenting and organizing support records results in more efficient service and avoids a slew of typical misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.
Progent’s Wireless Consulting Services provide a fast, affordable way for small company IT systems to integrate the latest wireless connectivity solutions. Few small organizations have in-house computer groups with the time to keep up to date on the fast-changing world of wireless products and services, and even fewer have the field experience to see through the hype and identify and integrate the best products for Wi-Fi wireless LAN (WLAN), mobile access, and small business wireless security. For 802.11 WiFi environments, Progent can show you how to plan and deploy 802.11a, 802.11b and 802.11g compatible wireless connectivity hardware such as the Cisco Aironet wireless access point. Progent can also show you how to configure an acceptable level of 802.11x security. For wireless messaging and wireless Internet programs for mobile users, Progent supports handheld computers such as the Research In Motion Blackberry (RIM Blackberry) for wireless email, as well as wireless PDAs, smartphones, and Pocket PCs based on Microsoft Mobile operating systems with Activesync. Progent’s experience with the Proxim Tsunami wireless bridge allows you to test11:10 AM 6/27/2006 and implement building-to-building wireless access.
Progent's Microsoft-certified consultants have over a decade of experience providing e-mail, electronic messaging, and e-mail-telephony integration solutions for small businesses and big enterprises. Progent offers affordable Exchange 2003 Server support to enhance email and virus protection, configure high availability email environments, and facilitate remote and wireless email access. Progent’s Microsoft Exchange consulting services can assist you in designing and implementing a migration from a legacy SMPT server or unsupported Microsoft Email software such as Microsoft Exchange 5.5 to Microsoft Exchange Server 2003. Progent also offers XP and Vista desktop Microsoft e-mail support for Exchange and Outlook and can help you integrate Microsoft Outlook 2000 and Outlook Web Access (OWA). For email virus defense and spam blocking, Progent offers expertise with Postini's security services as well as Trend Micro's security products. Progent is a certified Postini Managed Service Provider. As a Postini reseller, Progent can help small businesses take advantage of Postini’s corporate-class anti-spam solution.
Server growth puts pressure on IT budgets and management resources. Server reduction via a virtual infrastructure promises lower total cost of ownership of servers and quicker ROI, more leveraged utilization of servers, simplified operations, enhanced network availability, and easier manageability. Common usage scenarios for virtual machines include hardware consolidation, low-cost platforms for line-of-business legacy software based on outdated operating systems, and inexpensive isolation of program development or evaluation environments from production systems.
Network monitoring commonly entails observing a network’s resource utilization to help uncover throughput backups or troubleshoot hardware or software problems. Nagios and Multi Router Traffic Grapher (MRTG) are useful, license-free network monitoring utilities that work under Linux or UNIX and can be deployed to observe mixed-platform networks where UNIX and Windows operate together. Progent's network integration engineers can show you how to take advantage of both these programs to tune and repair your network. Progent's Linux support services offer small companies and developers help with administering and servicing UNIX and Linux systems that coexist with Microsoft-based technology.
