For small office computer networks located in the state of Nebraska, Progent's Microsoft and Cisco qualified technical team members can deliver phone support and remote troubleshooting to solve your network systems troubles fast and cost effectively. Progent has developed enterprise-grade skills, sophisticated tools, and support databases to identify and repair IT problems while avoiding the high cost and delays normally associated with onsite technical service calls.

If your Nebraska small business is situated outside of the larger metropolitan areas such as Omaha, Lincoln, Bellevue, or Grand Island, your local computer support choices may be limited in technical expertise, or unavailable during a crisis. This can result in a computer network that is unusable or causing wasted time due to technical issues persisting for too long. Progentís group of seasoned network consultants average more than ten years of real-world computer industry experience, in the trenches of network support, performing a extensive variety of technical tasks for a broad range of customers. This means you get not only the technical skills needed for the task, but a professional with demonstrated methods for applying that expertise to provide efficient network solutions.

Progent's Test and Design Lab at the Herakles/QTS Data Center
Progent's Test and Training Lab located at the QTS (formerly Herakles) Internet Data Center in Sacramento, California includes a variety of advanced servers and network infrastructure that can be utilized online or on premises to facilitate piloting, evaluations, capacity testing, troubleshooting, business continuity planning, education, and additional reasons to help Progent's clients successfully carry out large-scale IT initiatives.

Wireless Site Survey
Progentís Wireless Site Survey assists you to plan and install an 802.11a,b,g,n or 802.11ac (Wi-Fi) wireless network optimized for your environment, offering your business a WLAN that has the reception, speed, capacity, Quality of Service, security, and roaming ability your company needs. Progent's Wireless Site Survey services are offered either as an economical remote service or as a more detailed on-premises service. Progentís onsite wireless survey includes onsite inspection, RF and data protection audits of your current WLAN, analysis of your site's floor plans, measuring for RF interference, signal propagation modeling, identification of the best placement for customer-requested WAPs including Aironet APs, Meraki cloud-managed APs and Apple AirPort devices, and a comprehensive document defining a new WLAN.

Online Support for Microsoft Windows Server 2008 R2
Microsoft Windows Server 2008 R2 represents an important advance in making IT systems more protected and available, simpler to virtualize and manage, more expandable, and able to offer a better environment for web hosting and development. Progent's Microsoft Gold-certified Windows 2008 engineers can deliver advanced, affordable online consulting to help your business benefit fully from the improvements incorporated into Microsoft Windows Server 2008 R2 by delivering consulting, support, training, administration, monitoring, and security engineering services.

Immediate Help for Urgent Issues
With Progentís urgent remote computer support services, you can get immediate support for problems that are causing lost productivity. Online help does away with the long delay and higher cost associated with on-site technical service. For typical administration tasks, Progentís remote support consultants can finish the majority of jobs within minutes of a request, instead of forcing you to wait for up to a day for on-premises help to show up.

Exchange Server 2016 Upgrade Support
Progent's Microsoft Exchange Server 2016 experts can assist your business in all facets of your upgrade to Microsoft Exchange 2016 including planning high availability (HA) infrastructure for an on-premises, cloud-based or hybrid deployment; server and CAL licensing requirements for Exchange Server and Windows Server 2012 R2+; migrating mailboxes; Hyper-V virtualization strategy; determining mass storage requirements for your VMs, mailbox databases and log files; configuring HLB for high-availability client access services; planning, configuring and validating Exchange and Windows Servers and DAG groups; integration with SharePoint; updating your firewall; resolving SSL issues; performing client integration with Office 2010 or greater or Office 365; and setting up Outlook on the web (formerly Outlook Web App).

Oracle DBA Support and Software Development
Progent can provide help from an Oracle certified consultant for Oracle database administration support or an Oracle application developer for creating RDBMS applications. Progent's Oracle database administrators can assist you to simplify critical Oracle management activities including performance tuning, backup/recovery strategies, and information security. Progent's Oracle software programmers can help your company to build, tune, enhance, or migrate Oracle-based programs based on PL/SQL. Progent offers skill with SQL Developer, SQL *Plus, and JDeveloper and can also assist you to tune current SQL programs by utilizing Oracle's SQL Access Advisor.

Best Practices Applied by Expert Consultants
Many companies located away from cities with plentiful network consultants resort to less qualified or unseasoned local resources for vital computer network support services. This can result in a network that is unstable or unproductive. Progentís staff of Microsoft and Cisco certified consultants average more than ten years of real-world industry background, in the trenches of network support, providing an extensive array of information system tasks for a broad selection of clients. Consequently, with Progent you receive not just expert technical knowledge, but an engineer who understands computer industry best practices in applying that knowledge to solve actual business system issues efficiently and in a consistent fashion.

Hybrid Cloud Solutions Design and Integration
Progent's hybrid cloud solutions consultantscan provide expert remote consulting services to help companies of all sizes to connect their information networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid ecosystems that support Windows and Linux systems and apps in hybrid topologies that seamlessly combine local IT assets as well as public cloud services. To assist you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments and Microsoft Azure enterprise hybrid cloud planning and deployment consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service development and debugging.

MS Dynamics GP Support
Progent can provide a MS Dynamics GP support expert to help your company to support and enhance your Microsoft Great Plains-based business information system. Progent can also assist you to architect and implement a smooth Great Plains upgrade from a legacy system so that you preserve your historical data, enhance your security, improve your financial reporting and analytics, leverage Microsoft Office support, and reduce network impacts by architecting and completing an intelligent upgrade plan.

Automated Server Monitoring with System Center Operations Manager
Progent offers a selection of network maintenance packages based on Microsoft System Center Operations Manager. Progent's remote, round-the-clock server monitoring makes your computer network management proactive instead of crisis-based. By identifying emerging problems before they result in network downtime, Progent's automated server monitoring can keep your information network safe from stressful and costly service interruptions.

Microsoft Exchange 2013 Migration Services
Progent offers expert Exchange 2013 migration support services including cost/benefit analysis, end-to-end project management services, site prep, specification of all new software licenses and equipment needed, preparing your Active Directory forest and its domains for optimal operation with your Exchange Server 2013 solution, configuring DAGS that provide HA and resilience to your mailbox servers, system verification at a client's location or at Progent's test facility, setting up transitional coexistence of Exchange Server 2013 and older versions of Exchange Server, installation of the new Exchange environment, decommissioning the old servers, and training for customer's IT group and users.

Unity Connection and Unity Express (CUE) Integration and Troubleshooting
Cisco Unity Connection, an integrated extension of Cisco Unified Communications Manager, is a unified voice messaging platform that promotes productive collaboration by offering a variety of alternatives for accessing voice messages within an environment that is simple to implement and administer. Cisco Unity Connection lets you read and manage your voicemail from your Exchange inbox, web browser, Jabber, a Cisco Unified VoIP endpoint, a smartphone, or an iPad or tablet. Cisco Unity Express (CUE), available in certain Cisco ISR routers, provides cost-effective voicemail, unified messaging, interactive voice response, and automated-attendant services for small to medium businesses and corporate branch locations with up to 500 users. Progent's Cisco-certified CCIE consulting experts offer Cisco Unity Connection and Unity Express (CUE) integration and troubleshooting services to ensure that your voice messaging solution continues to deliver significant competitive advantage.

Detailed Documentation of Services Provided
Progent provides complete and meaningful reports of all support activity to make sure clients donít ever feel ďcaptiveĒ to their support provider. Progent sends email accounts of support activity immediately after finishing each service task, and also provides a hard copy along with monthly invoices. Comprehensive network service reporting makes it less disruptive for clients to transfer to a different service organization or take on more service responsibilities internally. Good service documentation also give management the information required to evaluate maintenance services and develop better informed IT expense projections.

Get in Touch with a Progent Computer Consultant
To find out how to get in touch with a Progent network support expert for remote or onsite help in , call 1-800-993-9400 or visit Remote Network Support.

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