New Jersey Network System Technical Support for Office Information Technology Network Systems: Remote Consulting and Repair
For small company computer networks located throughout the state of New Jersey, Progent's Microsoft and Cisco certified technical team members can provide remote phone help and remote troubleshooting to resolve your computer system issues fast and cost effectively. Progent has developed enterprise-class expertise, software tools and support knowledge bases to identify and repair computer network problems absent the expense and delays normally associated with on-site service calls.
If your New Jersey company is situated outside of the larger metropolitan areas such as Newark, Jersey City, Paterson,or Elizabeth, your nearby network support options may be limited in skills, or not available during urgent situations. This results in a office network that is unstable or causing wasted time due to technical issues continuing for too long. Progent’s team of seasoned network professionals average more than 10 years of real-world computer industry experience, in the trenches of network systems support, performing a broad range of technical projects for a varied range of customers. This means you get not just the technical know how needed for the task, but an expert with proven methods for applying that expertise to deliver affordable network solutions.
Phone Support and Remote Troubleshooting
Progent's phone support and remote troubleshooting services give your organization the greatest leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Helpdesk Call Center, Progent's experts can provide your small business with enterprise-level support without the high cost and management overhead of maintaining a large in-house support organization.
Full Range of Security Consulting Services
Progent's certified security team members can help you perform comprehensive security audits, recover quickly from attacks, configure safe techniques for remote and mobile access, deploy automated software for protection against viruses, spam, and directory harvest attacks, and develop a security strategy with 24x7 monitoring.
Sophisticated Remote Access Utilities
Powerful remote access tools and experienced technicians and engineers combine to enable Progent to resolve most network problems quickly and cost effectively. Progent is a leader in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner Progent's technical team members have the advantage of a wide range of Microsoft support tools, technical databases, and extensive on-going training.
Simple Engagement and Billing Structure
Progent makes it easy to be a client. Progent requires no complex contracts, no minimum commitments, no retainers, and no minimum support time. All support time is documented in detail and billed to the actual minutes used.
National Remote Support for Windows and Cisco-based Networking Environments
Progent’s Technical Response Center offers expert remote support for Microsoft Windows and Cisco-based environments Nationwide. Progent's certified experts have the expertise to help you troubleshoot and solve complex network problems quickly and cost effectively. The breadth of technical expertise represented by Progent's team of engineers makes it possible to escalate even the toughest problems to appropriate subject matter experts as required.
Custom Software
Progent can provide expert software designers and developers for developing custom business applications in areas that include eCommerce, external and internal web sites, Great Plains financials, or Microsoft Dynamics SL, and specialized management reports. Progent has deep experience successfully creating both simple and complex application development projects for companies of all sizes.
Cost-effective Support Solutions
Many small businesses utilize flawed metrics when shopping for a computer consultant. Cost per hour is usually not a good measure for value. A consultant with poor experience can take many times longer to perform the same task than an experienced Information Technology professional. For example, paying 30% less per hour, but taking three times as long for the same job is hardly a bargain. Still worse, a poorly architected or implemented IT infrastructure that is unusable can cost a business many times over its’ price in lost productivity.
Apple Mac Consulting
Progent's consultants can provide Apple Macintosh users a variety of services including desktop support, help with Mac applications, security and connectivity consulting, integration with Windows networks, and one-on-one training. For business networks based exclusively on Macintosh OS X or for environments utilizing a mix of Mac, Linux and Windows powered servers and workstations, Progent has the experience and depth to deal with the complexity of architecting, setting up and maintaining a network infrastructure that is reliable, safe, efficient and aligned with your business needs.
Linux Consulting and UNIX/Windows Integration
If your company network combines Linux technology with Windows, Progent can help you integrate your servers into a cohesive network that allows all your operating systems to peacefully coexist for easy administration, seamless dataflow, fault tolerance, enhanced performance and integrated security. If you are developing Linux applications on a network that includes Windows-based servers, desktops and software, Progent offers full-service support outsourcing that allows you to concentrate on your area of high-value expertise.
Even if your company has a minimal computer services group and a modest IT budget, your information system can still feature the same high reliability and performance that once required a substantial internal service group. Progent's 24x7 Network Support Services for small businesses combine the experience of world-class Microsoft-qualified and Cisco-certified network professionals, the latest system management products for proactive monitoring and threshold alarms, and economical support packages such as a help desk call center to keep your mission-critical business applications and servers operating. Progent's 24x7 Network Management Services include remote system monitoring, server monitoring, and application monitoring to reduce service costs, fix problems quickly, and anticipate issues before they impact system performance. Progent is expert at deploying System Center 2005, part of Microsoft’s Dynamic Systems Initiative built on Microsoft Operations Manager (Microsoft MOM) to deliver comprehensive process management. Progent can help with MOM 2000 and MOM 2005 to offer small business systems enterprise-class availability, security and performance.
Progent is hiring a range of full-time workers including motivated Microsoft Certified Systems Engineers; system consultants with Cisco CCDP or CCIE certification; and consultants for fault-tolerant network design with experience in mobile connectivity, wireless integration, high-availability systems, disaster recovery solutions, data preservation, and virtual servers. Progent is also hiring workstation support technicians, remote troubleshooting professionals, and CISSP or CISM certified security professionals. Progent is also seeking experienced managers and administrators who can operate efficiently in our dynamic, virtual office model. Progent works with freelance professionals who have proven expertise and working experience in crucial information technology areas beyond Progent's main technical concentration. Progent's Experts Team employs independent consultants who offer advice and programming support for mission-critical applications that include Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management; possess in-depth knowledge of non-Microsoft operating systems such as Linux derivatives, Macintosh, or Sun, or can provide expert skills in areas such as telecom, web site design, Electronic Data Interchange, web commerce, or database management. Freelance consultants certified by us cooperate with our staff professionals to provide end-to-end IT services for small and midsize company networks.
Progent offers nationwide online phone support and troubleshooting services for companies who run environments based on versions of Linux or whose information systems include a combination of Linux platforms/Linux and Microsoft products. Online network consulting provides maximum return for your IT dollar by preserving client efficiency and limiting the hours charged for network analysis and repair. Advanced remote support tools and skilled service specialists and consultants allow Progent to solve most network problems without wasting time and money by going to your site. In most of situations your IT issues can be dealt with by telephone or through a mix of telephone help and online access. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISSP certified security professionals to help you with the most difficult system issues.
For medium-size companies looking for IT consulting services, Progent can deliver a variety of options such as local service, remote support, off-site Call Center, round-the-clock support with automatic system monitoring, temporary staff augmentation, site relocation services, application programming, and professional consulting. For midsize companies in California or other regions serviced by Progent's onsite consultants, Progent provides professional onsite help for fixing technical problems rapidly and economically.
SQL Server 2000 is a rich, Web-enabled database and data analysis solution that enables the fast creation of a new generation of enterprise-class programs that can give your company a significant competitive edge. SQL Server provides built-in support for XML and the ability to communicate across the Internet and outside the firewall. The expertise of Progent's Microsoft-certified SQL Server 2000 consultants, with an average of more than over 10 years of background helping with Microsoft integration, assures you success in planning, installing and administering Microsoft SQL Server applications that are well integrated with other applications based on Microsoft's .NET environment.
Progent offers nationwide urgent phone support and consulting services for businesses who operate Apple Mac networks or whose IT systems feature a combination of Apple Mac and Microsoft technology. Online technical support provides maximum return for your information technology dollar by protecting user productivity and shortening the time billed for computer repair services. Sophisticated online access technology and skilled technicians and engineers combine to enable Progent to solve the majority of IT problems without wasting time and money by traveling to your location. In most of cases your IT problems can be dealt with by telephone or through a combination of phone help and online network analysis. Progent can make available Cisco certified CCIE infrastructure engineers and CISA certified security professionals to assist with the most difficult network problems.
Progent’s wireless consultants can help small businesses plan, choose, test, deploy and maintain protected building-to-building wireless bridges that integrate seamlessly into your IT network while offering a degree of protection that equals or exceeds wireline connections. Progent provides expertise in wireless network products from Cisco Aironet, Proxim, and additional small business wireless providers and can help you select and install the wireless connectivity technology that fit best with your company requirements.
Progent’s Cisco Voice Over IP professionals offer experienced evaluation, integration and support help for Cisco VoIP technology. Cisco Architecture for Voice Video and Integrated Data platform supplies the foundation and feature set for creating a single converged network that can handle voice, video, and data traffic simultaneously. AVVID offers this functionality while maintaining a high degree of system availability, Quality of Service, and protection. Key benefits of IP communications solutions based on Cisco AVVID VoIP architecture include a flexible, interoperable upgrade ability that allows you to select IP Communications solutions that meet your existing requirements, while offering an easy path for speeding up IP deployment, QoS mechanisms that help ensure high voice quality through tight control of delay, loss and jitter, and system administration tools that support system administration, operations, repair, set up, fault monitoring, and element management. Progent’s Cisco-qualified technology consultants can help you design a reliable VoIP solution built around Cisco IP PBX and Cisco IP Telephony technology. Progent’s Voice over IP consultants can help you pick and deploy Cisco software appropriate for your small or mid-size business, such as Cisco Unity, Cisco Unity Express, Cisco CallManager, or Cisco CallManager Express.
Les Kent has a 25-year track record of successful technology integration, business management, marketing, and operations. He has demonstrated a knack for creating elegant IT solutions in his roles as as a network architect, software developer, project manager, deployment expert, and problem solver for small businesses, new ventures, and major enterprises.
Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all billed services. Unlike some independent consultants or small service organizations who provide scant documentation or specifics of services done, each service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the service reports transmitted by each staff member to each client. The discipline of documenting and archiving service activity allows more effective support and avoids a variety of typical misfortunes such as when a support customer is effectively held captive to a consultant who won’t release vital service information.
For small organizations interested in Progent's IT outsourcing, consulting, or technical support services, call 800-993-9400 or e-mail information@progent.com.
Progent provides the services of Microsoft and Cisco-qualified network support experts to offer clients economical alternatives to help organizations optimize the benefits of Microsoft and Cisco technology. For networks that range from small offices to nationwide corporations, Progent's expert engineers can help you improve your network's e-mail architecture, security, availability, throughput, and system administration.
Progent can provide the services of CISM qualified security professionals. The Certified Information Security Manager committee describes the basic competencies and international standards of performance that IT security professionals are expected to learn. It gives executive management the confidence that consultants who have earned their CISM certification possess the background and capability to deliver effective security administration and consulting consulting.
The server cluster feature set incorporated into the high-end editions of MS Windows Server 2008 is radically re-engineered to streamline the deployment, setup, and maintenance of server clusters that provide greater levels of system availability, security, efficiency, and versatility. New or improved capabilities include cluster verification, revamped setup and deployment, improved cluster management, new cluster architecture for increased availability, better protection and quorum models, elimination of failure points, greater disk and RAM capacity, and improvements for geographically dispersed clusters. Progent's consultants can help you evaluate the business benefits of Windows clustering, plan and implement a deployment, train your network support personnel to manage your cluster environment, deliver continuing consulting and support services, and create and test a disaster recovery plan.
