For small company computer networks located within the state of New Jersey, Progent's Microsoft qualified technicians can provide online assistance and remote troubleshooting to fix your network problems fast and cost effectively. Progent has developed world-class expertise, software utilities, and support databases to identify and repair IT problems without the high cost and delays normally associated with in-person service dispatches.

If your New Jersey small business is located beyond the larger metropolitan areas such as Newark, Jersey City, Paterson,or Elizabeth, your local network support choices may be limited in technical expertise, or unavailable during urgent situations. This results in a office network that is unusable or causing efficiency loss due to technical problems continuing for too long. Progentís staff of seasoned network consultants average more than 12 years of real-world computer industry experience, in the trenches of computer network support, performing a extensive range of technical projects for a broad range of clients. This means you obtain not only the technical know how needed for the job, but a consultant with demonstrated methods for applying that expertise to assist with excellent network solutions.

NetApp SAN Storage Solutions
Progent offers enterprise customers remote or on-premises NetApp SAN consulting support for NetApp's complete family of SAN storage software and hardware products including ONTAP data management, MetroCluster, FlexPod private cloud infrastructure, SnapMirror, SnapVault and OSSV continuous D2D backup, Virtual Storage Console for VMware vSphere, MultiStore/vFiler for secure IP space separation, OnCommand Unified Manager Core, and NetApp's FAS, AFF, V-Series and N-Series storage products. Components of NetApp SAN storage solutions supported by Progent include SAN dsign, hybrid-cloud deployment, virtualization, migrations, non-disruptive patching, system management, security and compliance, disaster recovery, and troubleshooting. Progent offers Tier 3 support to assist you to take care of issues with NetApp SAN deployments quickly and affordably following industry best practices.

Online Technical Support for Microsoft Windows and Cisco-based Network Environments
Progentís Technical Response Center offers expert remote support for Microsoft and Cisco-based environments anywhere in the U.S. Progent's certified professionals have the knowledge and experience to assist you to analyze and resolve complex network problems quickly and affordably. The breadth of technical expertise offered by Progent's team of engineers allows them to escalate even the most challenging problems to appropriate specialists as necessary. Whether you need occasional phone support and remote repair or continuing access to a Help Desk Technical Response Center, Progent's consultants can provide your small business with enterprise-level support without the high cost and management hassle of running a big internal support organization.

Disaster Recovery/Business Continuity Planning Consulting Services
Progent's disaster recovery expert consultants can show you how to design a disaster recovery strategy in case of a complete site outage. Progent can show you how to develop a complete disaster recovery solution that incorporates scheduled disaster recovery assessments and testing so that if a disaster happens, you reduce lost productivity. Progent's Microsoft and Cisco-certified engineers can also assist your company to create an affordable, non-stop network solution that takes into account reliability issues involving a wide array of infrastructure technologies and procedures. Progent's business continuity specialists can help your company to prepare for the broader issues related to keeping your company running following a catastrophe by taking into account not only information technology concerns but additional issues such as alerting critical personnel, locating alternate office space, acquiring replacement transportation, hiring temporary employees, and submitting regulatory documents. Progent's Windows Server 2016 disaster recovery/business continuity consultants can show you how to design and build an affordable disaster recovery/business continuity solution for hybrid cloud deployments utilizing failover cluster tools field-tested in Microsoft's massive Azure public cloud.

Juniper Support
Progent's Juniper-certified network engineers can help you to plan and deploy Juniper Firewall and VPN platforms, optimize and troubleshoot your network infrastructure, and upgrade efficiently from discontinued products to the latest versions. Progent's Junos OS engineers offer expertise with Juniper's flagship network operating system to enable your business to streamline the management and improve the protection of your Juniper and NetScreen VPN appliances, routers, and high-performance switches. Progent also has broad experience maintaining Juniper's NetScreen OS and ScreenOS operating system platforms and can help organizations manage networks that incorporate a mix of Juniper's OS platforms.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent can provide the support of a certified VMware VCDX consultant to help you design, configure, administer and troubleshoot VMware vSphere and vCloud-powered virtualization ecosystem for on-premises networks, cloud environments, or hybrid deployments. Progent's VMware vSphere consulting team can provide world-class knowledge for deploying and configuring VMware Site Recovery Manager (SRM) and VMware's NSX virtual network platform for disaster recovery. Progent offers in-depth understanding of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for administering private and public cloud and hybrid cloud environments that deliver maximum uptime, data security, and disaster recovery.

After-hours Remote Technical Support
Progent's affordable extended hours remote technical support program provides clients 24x7 access to online support from Progent's Technical Response Center. Support services offered beyond regular business hours include resolving issues with Microsoft server products, Microsoft Windows desktop support, help with MS Office applications, network and system backup and restore, and basic routing and switching help for Cisco technology.

Response Time of Progent's Technical Response Center for Online Technical Support
Progent's Technical Response Center (TRC) is dedicated to delivering the highest quality of remote computer support offered anywhere for both urgent and standard issues. For emergency issues that affect many users, key individuals, or a line-of-business application, the Technical Response Center will respond in one hour or less. For standard issues, the TRC is committed to respond in less than two hours. In all cases, your ticket will be generated quickly and accurately, You will be sent an acknowledgement from the trouble ticket system, and the TRC will check with you regarding every resolved problem to verify you are satisfied with the results and ready to close out the trouble ticket. Learn more details concerning Progent's TRC Customer Commitment.

Collaborative Approach to Service and Technical Issue Escalation
Information technologies have become increasingly complex. In addition, typical small office networks incorporate solution from many different vendors. This makes computer integration and maintenance increasingly challenging. It is impossible for even the most talented individual to have in-depth knowledge in all aspects of information technology, or extensive practical experience in the thousands of products, models, and updates that small companies include in their information networks. Progent utilizes a collaborative methodology to computer support and depends on subject matter experts to bring high-level skills when necessary to fix complex technical issues effectively, at the lowest cost to your company.

VMware NSX Network Virtualization
VMware's NSX virtual network platform enables you to build complete logical networks in software. NSX allows virtual networks to be deployed instantly and administered with a high degree of automation regardless of the hardware used by the basic network infrastructure. VMware Site Recovery Manager allows programmatic disaster recovery, application mobility, plus non-intrusive site relocation, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, updates and fixes and can produce audit reports to verify complete service restoration, validate SLAs and prove DR compliance. When integrated with VMware's NSX network virtualization platform, VMware SRM can quickly restore the entire logical network topology at the secondary site. Progent can provide the skills of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager integration specialist to help you to design, deploy, test and administer a DR system powered by VMware Site Recovery Manager and VMware NSX.

Talk to a Progent Computer Consultant
To learn how you can contact a Progent network support expert for online or on-premises assistance in , call 1-800-993-9400 or visit Online Computer Support.

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