For small business networks located anywhere in the state of New Mexico, Progent's Microsoft authorized professionals can deliver remote phone help and remote troubleshooting to solve your network issues quickly and affordably. Progent has acquired world-class expertise, sophisticated utilities, and support knowledge bases to identify and repair IT problems while avoiding the expense and time delays normally associated with in-person service visits.

If your New Mexico business is located outside of the larger metro areas such as Albuquerque, Las Cruces, Santa Fe, or Rio Rancho, your local network systems support choices may be limited in technical capability, or unavailable during urgent situations. This can result in a network environment that is unpredictable or causing productivity loss due to technical issues going unresolved for too long. Progent’s group of seasoned network engineers average more than twelve years of real-world computer industry experience, in the trenches of network support, performing a broad range of technical tasks for a extensive range of clients. This means you obtain not only the technical know how needed for the task, but a consultant with proven methods for applying that expertise to provide affordable network solutions.

Amazon Web Services (AWS) Migration Consulting Services
Progent's Amazon AWS cloud planning and integration experts can provide affordable remote consulting to help companies of any size to integrate Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for expandable cloud storage, and Amazon Glacier for value-priced archival storage. Progent can help you with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, preparedness evaluation, system design, testing, configuration, centralized administration, performance tuning, licensing management, backup/restore solutions, and security strategies. Progent can provide advanced expertise with firewalls and VPN technology and can help you deploy cloud-centric or hybrid networking models that efficiently integrate Amazon AWS resources. Progent can provide occasional support or Progent can provide comprehensive project management outsourcing services to help you move efficiently to the Amazon AWS cloud platform.

Easy Sign-on and Pricing Structure
Progent has made it simple to be a client. Progent requests no complex contracts, no minimum commitments, no retainers, and no minimum support time for services provided during normal business hours. All support time is documented in detail and invoiced to the actual minutes used. By-the-minute billing eliminates situations where clients are charged big bucks for quick repairs. You are charged only for the support you receive.

Progent is a Microsoft Gold Certified Partner
Progent has been designated by Microsoft as a Gold Certified Partner, an honor given exclusively to the highest class of organizations that work closely with Microsoft, have demonstrated advanced IT skills, and have confirmed customer references. Microsoft Gold Partners must maintain large staffs of Information Technology experts who have completed extensive certification testing. Microsoft Gold Partners are provided access to special support and training opportunities from Microsoft and early access to beta software for training and study purposes.

Eliminate Dependence on an Individual Freelance Consultant
By building a partnership with a full-service IT support organization like Progent as opposed to an individual freelance consultant, your company is ensured timely availability of knowledgeable professionals when you require them. You do not have to be concerned that sickness, classes, time off, or conflicting priorities with other customers will cause you to be with no support when you have an emergency.

In-depth Experience with Microsoft's Popular Server Technology
Progent provides broad expertise in Microsoft’s leading server systems. Progent can provide Windows Server 2016 hybrid integration, Windows Server 2012 R2 planning and deployment, Microsoft Windows Server 2008 R2 expertise, Windows Server 2003 assistance, Windows 2000 help, Microsoft Exchange Server 2016 migration, Exchange Server 2013 integration, Exchange Server 2010 management, Microsoft Exchange Server 2007 maintenance, SQL Server 2016 integration, and SQL Server 2012 and 2014 consulting services.

Common Examples of Online Support Services Available from Progent for Cisco Routers
Among the common online Cisco router support services offered by Progent's certified Cisco experts include setting up domain name, IP addressing, routing maps, clock, and user accounts; setting up iBGP and HSRP, aggregation, static to EIGRP redistribution, and ECN gateways; troubleshooting policy based routing to MPLS, routing tables, line settings and BGP peering arrangements; installing current IOS image; validating failover; troubleshooting VPN tunnel problems; producing a network diagram and documenting configuration; plus policy and redundancy planning.

Help with Choosing an ISP and a Connection Package
Progent offers access to the cost-effective support of remote Internet connectivity experts to help your company to evaluate or update your ISP services so your Internet connectivity solution aligns with your business requirements. Support services available from Progent's engineers include assessment of your existing bandwidth use, carrier and service plan comparison and selection, network provisioning, and managing a seamless move to a different carrier and/or service plan. Network provisioning can include optimizing current routers and configuring new ones, setting up firewalls, and designing fault-tolerant BGP configurations. Progent's ISP, telecommunication carrier and data center vendor experience includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

Consulting and Support Services for System Center 2012 Operations Manager
Progent's Microsoft certified System Center 2012 Operations Manager consultants have more than a decade of experience planning, deploying, enhancing and troubleshooting Microsoft SCOM environments and offer organizations of any size advanced remote or onsite consulting support for SCOM 2012. Progent can help you to plan a topology for System Center 2012 Operations Manager servers that provides the performance and availability needed to watch over your datacenter efficiently, whether your infrastructure are on-premises, in the cloud, or a mixed solution. Progent can also assist you to import and tune System Center 2012 Operations Manager management packs according to industry best practices for monitoring network fabric and Microsoft and 3rd-party apps and services. In addition, Progent can deliver fast online or onsite troubleshooting to help you to fix critical issues uncovered by SCOM 2012. Progent can also provide System Center 2016 Operations Manager consulting services to assist you to upgrade efficiently from Operations Manager 2016 to SCOM 2016.

Web Site Development
If you want to revamp your company web, develop internal Webs for applications like HR or employee training, build a powerful Web presence for a new venture, or build world-class, data-driven web applications, Progent can provide skilled and seasoned web architects and developers. Progent's experts can also assist your company to host your web environment by designing and maintaining a secure, robust server and communications environment featuring offsite and mobile access. Services offered by Progent's Experts Team include web Site design, web project management, Microsoft .ASP and .NET programming, graphics design, and 1-on-1 training for popular web development tools. For data-driven web sites, Progent can provide the help of certified MS SQL Server developers, Oracle programmers and DBAs, and MySQL consultants.

One-stop Shopping for Full-spectrum IT Support Services
Progent can be a one-stop solution for most network support requirements for small businesses. While concentrated on supporting products from Microsoft and Cisco, Progent engineers frequently install, configure, and troubleshoot technologies from leading hardware and software companies such as Check Point Software, WatchGuard, and SonicWALL. Progent also provides support for Mac OS X and Apple IOS technology, Linux consulting, Citrix consulting, and Juniper/NetScreen expertise.

Response Time of Progent's Technical Response Center for Online Support
Progent's Technical Response Center is committed to providing the highest level of online IT support services available for both urgent and standard issues. For urgent issues that affect many users, vital individuals, or a line-of-business application, the TRC will engage in less than an hour. For non-critical problems, the TRC is committed to respond in less than two hours. Regardless of criticality, your ticket will be generated promptly and correctly, You will receive a confirmation from the ticketing system, and the TRC will contact you on every resolved issue to verify you are comfortable with the outcome and willing to close out the ticket. Find out more concerning Progent's TRC Customer Commitment.

Citrix Certified XenServer Consulting Support
Progent's Citrix certified XenServer virtualization consultants can help you to understand the business advantages of XenServer and additional Citrix products, and can assist you to plan, test, execute, troubleshoot, and maintain a XenServer installation. Progent can also analyze your current XenServer environment and show you how to enhance resource utilization, performance, security and compliance, uptime, and recoverability.

Contact a Progent Network Consultant
To learn how to get in touch with a Progent network consultant for online or onsite expertise in , phone 1-800-993-9400 or visit Remote Computer Help.














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