For small company network systems located throughout the state of New Mexico, Progent's Microsoft authorized technical experts can provide online support and remote troubleshooting to resolve your network issues fast and affordably. Progent has acquired top-notch expertise, sophisticated utilities, and support knowledge bases to troubleshoot and resolve network problems while avoiding the high cost and delays associated with in-person service dispatches.

If your New Mexico organization is located beyond the larger metropolitan areas such as Albuquerque, Las Cruces, Santa Fe, or Rio Rancho, your local network support choices may be limited in technical expertise, or unavailable during a crisis. This results in a office network that is unusable or causing productivity loss due to technical issues persisting for too long. Progentís group of seasoned network engineers average more than twelve years of real-world industry experience, in the trenches of computer network support, performing a extensive variety of technical projects for a varied range of clients. This means you get not only the technical competency needed for the task, but a consultant with demonstrated methods for applying those skills to provide excellent network solutions.

Easy Payment Methods
Progent accepts VISA, MasterCard, American Express, and Discover CardsProgent's convenient payment alternatives for emergency network help include VISA, MasterCard, American Express, and Discover. Monthly billing and Net 15 terms are available for recurring business accounts.

Progent is a Microsoft Gold Certified Partner
Progent has been authorized by Microsoft as a Gold Certified Partner, a qualification awarded exclusively to the top tier of businesses that work closely with Microsoft, have proven their IT skills, and have verified customer references. Microsoft Gold Partners are required to maintain large staffs of Information Technology professionals who have undertaken extensive certification testing. Microsoft Gold Certified Partners are given access to exclusive support and training opportunities from Microsoft and early access to beta software for training and evaluation purposes.

Citrix Virtual Windows Desktop Engineering Support
Desktop and application virtualization solutions from Citrix permit quick provisioning of new desktops, rapid deployment of new applications and updates, simplified desktop image management, immediate restoration after desktop PC failure or loss, lower capital investment in and longer usable life for client PCs, predictable high performance, centralized control and enforcement of security standards, and the ability to prevent critical corporate or government information from being taken from its authorized location. Progent's Citrix XenDesktop consultants and XenApp experts can help your IT staff to assess, pilot, deploy, administer, and troubleshoot Citrix virtual desktop and application technology and can help you with additional virtualization solutions from Citrix by providing Citrix XenServer expertise and Citrix Essentials for Hyper-V support.

Desktop Support Services
Progent's desktop support staff can help you to set up desktop computers, notebooks, or handheld computers as needed or assist you to design and implement a large-scale move to a current version of an OS or an updated version of a key end-user application. Progent's Microsoft-certified PC specialists can configure titles from the Office family of productivity products or Microsoft Dynamics financial and customer relationship programs on your workstations so they interact efficiently with all Microsoft programs, software from popular publishers, SQL databases, and key solutions network-wide. For example, Progent can configure Microsoft Outlook on a workstation or laptop to match both the work pattern of your employee and the protection requirements of your company. Progent can also offer on-line and on-site troubleshooting support for desktops.

Immediate Assistance for Urgent Problems
With Progentís urgent online computer troubleshooting services, your company can receive instant assistance for issues that are causing network disruption. Online help eliminates the long wait and higher cost associated with in-person network service. For day-to-day IT management work, Progentís remote support engineers can finish the majority of jobs within minutes of receiving a request, instead of requiring your company to live with a problem for up to a day for on-site support to arrive.

Business Intelligence Reporting and Analytics Consulting
Progentís BI reporting experts can provide online and onsite expertise to help you with any aspect of BI reporting from debugging or modernizing reports to planning and implementing a comprehensive business intelligence solution. Progent's management reporting consultants can assist your company to support your existing BI system, help you to upgrade reports and databases from a discontinued reporting product to a modern one, and deliver as-needed online mentoring tailored to your specific needs. Progentís business reporting consultants offer experience in the leading business analytics reporting and visualization platforms such as Microsoft's SQL Server BI stack (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI add-ins such as Power Pivot and Power View, and Report Designer.

Google Android Smartphone Integration and Management
Progent's Android phone and tablet integration consulting have extensive experience providing remote and on-premises assistance for businesses of any size who need to incorporate Android phones and tablets into their information systems so that users can communicate and collaborate from virtually anywhere. Progent offers the range of know-how to solve network issues that involve numerous vendors and that represent a mix of older and up-to-date information technology. Progent provides affordable online expertise to help you with any stage of planning, deploying, managing and maintaining your Bring-Your-Own-Device (BYOD) solution. Progent can provide occasional technical support to assist you to resolve especially challenging IT issues, or Progent can provide outsourced or co-sourced project management support to ensure that you complete strategic IT initiatives on time and within budget. Progent can help with on-premises, cloud-centric, or hybrid network environments and can provide expertise with operating systems, applications, management tools and network infrastructure. Progent also offers specialized group or one-on-one training to help you manage and use Android phones to maximize their business value.

Broad and Deep Knowledge of Office Networks
Progentís team of more than 80 computer network experts means clients can take advantage of the leverage of more than 1,000 years of combined background and collective information to fix the most difficult IT problems. Progentís accredited information technology consultants have the experience to find solutions quickly and implement them cost effectively.

NetApp SAN Storage Solutions
Progent offers enterprise customers remote or on-premises NetApp SAN consulting support for NetApp's entire line of SAN software and hardware products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod cloud infrastructure, SnapMirror, SnapVault and OSSV continuous backup, Virtual Storage Console for VMware vSphere, MultiStore for storage partitioning, OnCommand Unified Manager Core, and NetApp's FAS, AFF, V-Series and N-Series storage lines. Components of NetApp SAN storage technology supported by Progent include SAN architecture, cloud deployment, virtualization, migrations, transparent updates, storage management, information assurance, high availability, and troubleshooting. Progent can provide Tier 3 support to help you to resolve problems with NetApp SAN storage environments efficiently following leading practices.

Microsoft Azure Planning and Integration Consulting Services
Progent's Azure planning and integration consultants can assist you with any stage of Microsoft Azure integration including requirements definition, prerequisites assessment, solution architecture, pre-production testing, deployment, automated management, performance optimization, license management, disaster recovery preparedness, security planning, and regulatory compliance assessment. Progent can assist your IT staff to configure and debug firewalls and VPN tunnels so that your clients can securely connect to Azure services, and Progent's Microsoft-certified consultants can help you integrate critical Microsoft technologies to run in Azure including Windows Server, Exchange, SQL and Skype for Business. Progent can also help you to set up a hybrid ecosystem that transparently combines physical datacenters with Azure-based resources.

Cisco Unity Connection and Unity Express (CUE) Consulting
Cisco Unity Connection, a seamless expansion of Cisco Unified Communications Manager (CUCM), is a unified voice messaging solution that promotes productive collaboration by providing flexible set of alternatives for retrieving voice messages within a framework that is simple to deploy and manage. Unity Connection allows you to access and manage voicemail from your Exchange inbox, web browser, Jabber, a Cisco Unified IP Phone, a smartphone, or an iPad or tablet. Cisco Unity Express (CUE), available in certain Cisco Integrated Services routers, offers affordable voicemail, unified messaging, interactive voice response (IVR), and greeting services for small to mid-size businesses and corporate satellite locations with up to 500 users. Progent's Cisco-qualified CCIE consultants can provide Cisco Unity Connection and Unity Express (CUE) integration and troubleshooting support to make sure your CUE solution delivers the highest possible business value.

Certified Expertise for Information Assurance and SIEM Solutions
GIAC was founded in 1999 to validate the skill of computer security experts. GIAC accreditations are recognized by businesses and government organizations all over the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance consultants offer support for all of the security disciplines covered within the GIAC certification including evaluating infrastructure security mechanisms, incident management and response, intrusion detection, web application security and SIEM solutions for compliance with regulatory requirements for promptly reporting incidents.

Automated Server Monitoring with System Center Operations Manager Operations Manager
Progent offers an assortment of network support packages based on System Center 2016 Operations Manager technology. Progent's automated, 24x7 server monitoring makes your server support proactive instead of crisis-based. By anticipating potential issues before they result in system downtime, Progent's automated server monitoring can keep your network safe from untimely and expensive service outages.

Progent's Consulting Support for SQL Server 2014
Microsoft SQL Server 2014 incorporates significant improvements in critical areas including speed, uptime, security, and cloud integration. Microsoft SQL Server 2014 is the first release of SQL Server that incorporates in-memory technology that works transparently with all workloads including OLTP, data warehousing (DWH), and business analytics. Progent's Microsoft Gold-certified SQL Server 2014 consultants can deliver efficient online and onsite services that include system design, configuration, administration, troubleshooting, and application development services to help businesses of all sizes to realize maximum business value from their SQL Server 2014 deployment. In case your organization is already running SQL Server 2014, Progent can assist your company to carry out an efficient upgrade to SQL Server 2016.

ProSight Managed Services for Network Management
Progent offers a selection of budget-friendly, fixed-price managed services designed to allow small and mid-size businesses to benefit from the same advanced IT solutions used by many of the world's leading corporations. Progent's ProSight portfolio of network monitoring and management services addresses all critical areas of modern networking such as email protection, security and compliance, update management, cloud-based backup and disaster recovery, network infrastructure monitoring and management, private cloud hosting, and network documentation management. To read Progent's white paper about the advantages of ProSight managed services for small and mid-size businesses, click:10 Benefits of ProSight Managed IT Services.

Contact a Progent Network Consultant
To learn how to get in touch with a Progent network support expert for online or onsite help in , call 1-800-993-9400 or visit Online Network Support.














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