New Mexico Computer Technical Support for Office IT Network Systems: Online Phone Support and Repair
For business computer networks located anywhere in the state of New Mexico, Progent's Microsoft certified technicians can provide online support and remote troubleshooting to solve your computer network troubles fast and affordably. Progent has developed world-class skills, sophisticated tools and support knowledge bases to diagnose and fix network problems without the cost and delays normally associated with onsite service visits.
If your New Mexico company is located beyond the larger metro areas such as Albuquerque, Las Cruces, Santa Fe, or Rio Rancho, your nearby network systems support choices may be limited in expertise, or not available during a crisis. This can result in a network that is unstable or causing efficiency loss due to technical problems persisting for too long. Progent’s team of field proven network consultants average more than twelve years of real-world IT industry experience, in the trenches of network support, performing a broad variety of technical tasks for a varied range of clients. This means you obtain not just the technical know how needed for the job, but a consultant with proven methods for applying those skills to assist with cost effective network solutions.
VPN Access for Leading Remote Access Gateways
Progent consultants can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.
Eliminate Reliance on Freelance Consultants
By developing a relationship with a full-service support company such as Progent rather than with an individual freelance consultant, you are assured timely access to experienced experts when you need them. You do not have to be concerned that sickness, training, vacations, or priority conflicts with other clients will leave you without support during an emergency.
Broad and In-depth Experience with Office Networks
Progent’s team of 60+ networking consultants means customers benefit from the leverage of 800 years of combined experience and shared knowledge base to resolve the most difficult system problems. Progent has the know-how to come up with fixes quickly and deliver them affordably.
Convenient Access to Progent's World-Class Team of Microsoft-certified Experts
Progent's team of Microsoft-certified technicians and consultants is ideal for customers in geographic areas that lack in-depth expertise in Microsoft's latest line of server technologies. All Progent engineers have over ten years of experience supporting the Microsoft family of technologies.
Nationwide Remote Support for Windows and Cisco-based Network Environments
Progent’s Technical Response Center offers remote support for Microsoft Windows and Cisco-based environments Nationwide. Progent's certified experts have the expertise to help you troubleshoot and resolve tough network problems quickly and affordably. The breadth of technical expertise represented by Progent's team of engineers makes it possible to escalate even the toughest problems to appropriate subject matter experts as required.
Best Practices Applied Nationwide
Many companies located far from areas with plentiful expert consultants resort to untrained or inexperienced local consultants for critical network support services. This can result in a network that is unstable or unable to meet business needs due to lack of proper best practices in configuring system components. Progent’s staff of Microsoft and Cisco certified engineers average more than ten years of real-world industry experience, in the trenches of IT support, performing a wide variety of technical projects for a broad range of clients. This means you get not just expert network engineering skills, but a consultant with proven methods for how to apply those skills to solve real-world business issues successfully and in a repeatable fashion.
World-class Cisco Help from Expert CCIE-certified Engineers
Progent’s elite group of Cisco Certified Internetwork Expert (CCIE) engineers have earned a designation reserved for the most proven experts for designing, architecting, configuring, setting up, and debugging a wide range of Cisco network and interconnectivity solutions. There are only 7000 CCIE’s worldwide, and attaining certification involves comprehensive verification through written testing and hands-on lab testing to ensure that CCIE’s can use knowledge to real world problems. CCIE’s have a strong fundamental knowledge of core networking technologies and protocols that allow for rapidly creating multi-vendor solutions.
Detailed Documentation of Services
Progent provides complete and detailed documentation of all support work to ensure customers don’t ever feel “captive” to their support company. Progent sends email documentation of services accomplished shortly after completion of each support interaction, and also encloses a printed copy along with monthly billings for accounting purposes.
Extensive Network Security Auditing and Testing
Progent’s and CISA certified security consultants can quickly perform comprehensive security audits, firewall evaluation and stealth penetration testing on mission-critical small business IT networks.
Cost-effective Support Solutions
Many small businesses utilize poor metrics when shopping for a computer network consultant. Cost per hour is seldom a good measure for value. A consultant with poor experience can take many times longer to perform the same job than an experienced Information Technology professional. For example, paying 30% less per hour, but taking three times as long for the same job is hardly a bargain. Still worse, a poorly designed or configured IT infrastructure that is unstable can cost a business many times over its’ cost in lost productivity.
Linux Support Services and UNIX/Windows Integration
If your small business network combines Linux technology with Microsoft Windows, Progent can help you integrate your servers into a cohesive network that allows all your operating systems to coexist for easy administration, seamless dataflow, fault tolerance, enhanced performance and tight security. If you are developing Linux applications on a network that includes Windows-based servers, workstations and software, Progent offers full-service support outsourcing that allows you to concentrate on your area of high-value expertise.
Progent offers technical support for mid-size companies with 50 to 250 system clients. The medium size business or work group has traditionally been an underserved segment of the market for network support services. The cost structures and service access models of large outside service organizations make them excessively expensive for the ordinary small business or small medium business (SMB), which commonly relies on a modest information technology budget with which to support an information network whose advanced technology and capability are often comparable to the networks of far larger companies. Progent's service delivery model, which takes great advantage of online support, virtual network technology and proactive network monitoring, dramatically lowers the IT maintenance expenses of an SMB while providing the small organization with big-company service from certified, IT consultants knowledgeable in a wide range of small business technologies. If your mid-sized organization or small business is searching for levels of IT help needed by a medium size office without paying big-company prices, call Progent.
For businesses with a combination of Apple Macintosh and Microsoft Windows desktops, Microsoft offers two products for using Windows programs on Mac systems: Virtual PC and Remote Desktop Connection Client. Progent's Apple-certified Macintosh experts can help you configure Virtual PC or Remote Desktop Connection Client for Mac so you can operate Windows-based software on Apple Mac computers.
Years of experience with Microsoft's Exchange products makes Progent among the most qualified IT support firms in California for integrating messaging solutions powered by Exchange 2000 Server. Progent is skilled in helping small businesses get all the benefits of Microsoft Exchange Server under common scenarios such as updating from Exchange 5.5, migration from an ISP-provided or POP3 Email environment, and outsourcing your Microsoft Exchange Server administration.
Progent provides national online phone support and troubleshooting services for businesses that run Sun Solaris environments or whose IT systems feature a mix of Solaris and Microsoft Windows technology. Online IT help offers maximum return for your information technology dollar by extending client efficiency and shortening the time charged for network repair services. Sophisticated remote access utilities and skilled service specialists and engineers combine to enable Progent to handle the majority of network problems without wasting time and expense by going to your location. In most of situations your IT issues can be dealt with over the phone or via a mix of telephone support and online network analysis. Progent can offer the services of Cisco CCIE network experts and CISA and CISM qualified security specialists to help you with the toughest system problems.
Even if your business has a minimal network support group and a modest technology budget, your information network can still have the same high reliability and responsiveness that once required a large internal service organization. Progent's 24x7 Network Support Services for small businesses combine the expertise of skilled Microsoft-qualified and Cisco-qualified network professionals, the latest system management software for proactive monitoring and threshold alarms, and economical service programs such as a help desk service to keep your mission-critical business applications and hardware up and running. Progent's 24x7 Network Management Services include round-the-clock system monitoring, server monitoring, and application monitoring to cut service expenses, resolve trouble spots quickly, and prepare for problems before they degrade network productivity. Progent is experienced at installing System Center 2005, part of Microsoft’s Dynamic Systems Initiative built on Microsoft Operations Manager (Microsoft MOM) to deliver complete process management. Progent can help with MOM 2000 and Microsoft Operations Manager 2005 to give small company networks enterprise-class reliability, protection and capacity.
Progent's Microsoft-authorized consultants can show you how to evaluate the economic justification for deploying SharePoint Portal Server 2007, advise you on the appropriate edition of SharePoint Server for your circumstances, offer configuration and integration expertise, assist you to install Microsoft SQL Server as a supporting database, improve your network infrastructure, integrate your off-the-shelf and customized application software to work with SharePoint Server 2007, develop a comprehensive security strategy that includes portal solutions, and provide troubleshooting and Help Desk services.
For businesses with Mac users in Northern California, Progent offers onsite education customized for individuals who wish to broaden their knowledge of the Apple OS X platform, Macintosh hardware, or Macintosh office applications including Word, Excel, and Entourage for Mac.
If your organization does not need immediate online support but expects to require assistance with your network soon, you can save time and expenses and ensure that the appropriate expertise will be available when you require it by getting in touch with a Progent sales agent and signing up as a customer. For details, phone 800-993-9400 or email information@progent.com.
Progent's experts offer Apple Mac users a range of services including workstation support, Apple OS X consulting, Macintosh integration with Windows networks, Microsoft Entourage and email help, security services, and custom training. For computer networks built solely on Mac OS X or for networks incorporating a combination of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft certified professionals have the experience and depth to deal with the difficulty of designing, configuring and supporting a network environment that is reliable, safe, fast and able to achieve your organization's business goals.
Progent provides small and mid-size businesses expert consulting for Intrusion Protection Systems and IPSec VPN products from leading firewall and VPN security vendors such as WatchGuard, Juniper, and SonicWALL. Progent can show you how to create a comprehensive security strategy and select the right products from multiple vendors to achieve your security goals while staying within your budget restraints.
GIAC (Global Information Assurance Certification) was founded in 1999 to validate the knowledge of IT security professionals. GIAC's mission is to verify that an accredited security consultant possesses the skills necessary to deliver support in important areas of network, data, and application program security. GIAC certifications are recognized by companies and government organizations throughout the world including and the U.S. National Security Agency. Progent offers the assistance of GIAC certified professionals for all of the network security services covered within GIAC accreditation programs such as assessing security systems, security incident response, traffic analysis, and web application security.
