For small company networks located throughout the state of New Mexico, Progent's Microsoft qualified technicians can provide phone assistance and troubleshooting to solve your network systems issues fast and cost effectively. Progent has developed enterprise-class skills, advanced software tools, and support knowledge bases to diagnose and resolve IT problems while avoiding the cost and delays normally associated with in-person service dispatches.

If your New Mexico small business is situated outside of the larger urban areas such as Albuquerque, Las Cruces, Santa Fe, or Rio Rancho, your local computer support choices may be limited in expertise, or unavailable during a crisis. This results in a network environment that is unstable or causing efficiency loss due to technical problems persisting for too long. Progent’s staff of expert network professionals average more than 12 years of real-world computer industry experience, in the trenches of network systems support, performing a broad variety of technical projects for a broad range of clients. This means you obtain not just the technical know how needed for the job, but an expert with demonstrated methods for applying those skills to assist with affordable network solutions.

Easy Payment Options
Progent accepts VISA, MasterCard, American Express, and Discover CardsProgent's convenient payment options for urgent network assistance include VISA, MasterCard, American Express, and Discover. Monthly invoicing and Net 15 payment terms are available for established business accounts.

Microsoft Windows 8.1 Integration Support
Progent's Microsoft-certified Windows 8.1 experts can provide a range of technical services to assist companies of all sizes to deploy, administer, and troubleshoot environments that include workstations, notebooks, tablets, or Windows phones based on Microsoft Windows 8.1. For larger organizations, Progent's senior project managers can assist to create test environments to assess Microsoft Windows 8.1 and develop and manage Windows 8.1 deployment plans following leading practices. Progent's consultants also offer Windows 10 planning and migration help.

Eliminate Dependence on Freelance Consultants
By creating a relationship with a full-service computer consulting and support firm such as Progent rather than with a freelance consultant, you are ensured timely availability of capable professionals whenever you require them. You no longer have to be concerned that illness, training, time off, or conflicting priorities with other customers will leave you without support during a crisis.

Disaster Recovery/Business Continuity Planning Support
Progent's disaster recovery professionals can help you create a disaster recovery plan in case of a total network outage. Progent can help you define a complete disaster recovery solution that incorporates scheduled disaster recovery evaluations and drills so that if a disaster happens, you minimize network downtime. Progent's Microsoft and Cisco-authorized consultants can also help your company to create an affordable, fault-tolerant network solution that addresses reliability issues covering a wide array of network technologies and procedures. Progent's business continuity experts can assist you to deal with the high-level problems associated with keeping your business functioning following a disaster by taking into account not only information technology concerns but other issues such as alerting critical staff members, moving into temporary work space, acquiring emergency transportation, hiring temporary workers, and submitting regulatory reports. Progent's Windows Server 2016 disaster recovery consultants can help you to plan and deploy an affordable disaster recovery/business continuity solution for hybrid cloud deployments utilizing failover cluster tools field-tested in Microsoft's Azure cloud.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent can provide the assistance of a certified VMware VCDX consultant to help your organization design, configure, administer and repair VMware vSphere and vCloud-powered virtualization solution for local networks, cloud environments, or hybrid deployments. Progent's VMware vSphere consulting team offer world-class knowledge for installing and integrating VMware Site Recovery Manager and VMware's NSX network virtualization platform for disaster recovery and business continuity. Progent has extensive experience of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud Suite used for managing private and public cloud and hybrid cloud environments that deliver high uptime, fault tolerance, and application mobility.

Easy Sign-on and Pricing Model
Progent makes it simple to be a client. Progent requests no complicated contracts, no minimum commitment, no retainer fees, and no minimum job fee for services performed during normal business hours. All support time is documented in detail and invoiced to the precise number of minutes used. By-the-minute invoicing avoids situations in which customers are charged big dollars for fast fixes. Your company is billed exclusively for the support you get.

Part-time CIO Support Services
Progent can supply organizations with an IT management professional who can serve as a temporary or part-time Chief Information Officer. This veteran technology executive can provide strategic direction to assist your company to integrate sensible IT products to improve business processes so they match more closely with your corporate goals. Your business can create and implement a well thought out information technology strategy without absorbing the cost of a full-time senior IT executive. Critical tasks Progent's temporary CIO can carry out include growth strategies, rationalizing IT budgets, creating models for Total Cost of Ownership, optimizing workflows, negotiating with vendors, establishing security standards, cash flow management, streamlining network administration, desktop support solutions, software revision control, and disaster recovery planning.

Planning Help for SharePoint Server 2013
Progent has been providing SharePoint support since the initial SharePoint product was published more than a decade ago, and Progent has the scope of IT knowledge to assist organizations of all sizes to plan and implement a SharePoint Server 2013 deployment and develop SharePoint 2013 apps that bring significant business value to your information network. Progent's Microsoft Gold-certified consultants can help your company to assess the risks and benefits of migrating to SharePoint Server or SharePoint Online from legacy releases of SharePoint or from another collaboration solution; determine if an in-house, online or hybrid configuration is best suited for your company; and select the right version of SharePoint 2013 for your purposes. Progent offers comprehensive project management services or can assist in individual jobs associated with your SharePoint 2013 migration.

Live Online Seminars for Desktop Apps
Progent offers online training for a range of client programs and operating systems such as Office and Office 365 Excel, Word, Publisher, Outlook, Acrobat Writer, Adobe Photoshop, Crystal Reports, and Windows 10 and Windows 8. Live online learning provides the benefits of traditional in-person seminars, such as instant interaction between clients and trainers, but avoids the expenses of travel and the challenge of attempting to accommodate the availability of multiple students.

Team Approach to Service and Problem Escalation
Information networks have grown ever more sophisticated. In addition, most small office networks incorporate solution from many different suppliers. All this makes network integration and maintenance increasingly difficult. It is unfeasible for even the most capable engineer to have deep knowledge in all areas of computer technology, or broad practical experience in the enormous range of brands, models, and revisions that small businesses incorporate in their information networks. Progent follows a collaborative methodology to network support and depends on application specialists to bring high-level knowledge when necessary to solve complex problems effectively, at the least expense to your company.

Microsoft Exchange 2013 Migration Support
Progent can provide comprehensive Microsoft Exchange Server 2013 migration consulting such as ROI analysis, outsourced or co-sourced project management services, site prep, specification of new software and equipment required, preparing your Active Directory (AD) forest and domains for optimal operation with your Exchange 2013 environment, designing DAGS that provide maximum availability to your Exchange mailboxes, system testing at a customer's site or at Progent's testing facility, managing transitional coexistence of Microsoft Exchange 2013 and previous versions of Exchange, implementation of the new Exchange environment, deactivating the previous system, and training for client's support group and users.

Responsiveness of Progent's TRC for Remote Technical Support
Progent's Technical Response Center (TRC) is dedicated to providing the highest quality of remote computer support services possible for both urgent as well as standard issues. For urgent issues that affect many workers, vital personnel, or a line-of-business application, the Technical Response Center will engage in one hour or less. For non-critical problems, the TRC is committed to respond in two hours or less. Regardless of criticality, your ticket will be created promptly and accurately, You will receive a confirmation from the trouble ticket system, and the TRC will get in touch with you on each resolved problem to confirm you are comfortable with the outcome and willing to close the ticket. Find out more details concerning Progent's TRC Customer Commitment.

Failover Clustering Support for Windows Server 2016 and Windows Server 2012 R2
Progent can provide Microsoft Windows Server 2016 clustering consulting, Windows Server 2012 clustering expertise and Microsoft Windows Server 2008 R2 failover cluster expertise to help your IT organization implement clustered server environments that can provide high uptime, even for routine maintenance functions. This high-availability is feasible because a single server in a cluster can be brought down for maintenance work without affecting workers. Server clustering also frees IT staff to install vital security updates during regular business hours without affecting user productivity.

Expert Wireless Engineering and Support
Progent's wireless integration consultants offer wide-ranging expertise in the implementation and support of wireless information technology and can assist your IT team to plan, configure, administer and troubleshoot wireless solutions that are compliant, robust, scalable, easy to administer and operate, able to support your critical workloads, and seamlessly integrated into hybrid cloud environments. Online and on-premises Consulting services provided by Progent span a selection of wireless solutions such as smartphone and tablet integration, Wi-Fi network design and deployment, wireless site surveys, Cisco wireless VoIP phone configuration and troubleshooting, and building-to-building wireless integration.

Certified Expertise for Information Assurance and SIEM Solutions
GIAC was established in 1999 to validate the skill of network security experts. GIAC accreditations are recognized by businesses and government organizations throughout the world including and the United States National Security Agency. Progent's GIAC-certified information assurance consultants offer expertise with all of the security disciplines addressed within the GIAC certification including auditing infrastructure vulnerability, security incident handling, intrusion detection, web services security and security information and event management (SIEM) solutions for compliance with government requirements for reporting security events.

Get in Touch with a Progent Computer Consultant
To find out how to access a Progent network support expert for remote or on-premises support in , call 1-800-993-9400 or go to Remote Computer Support.

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