For small business network systems located throughout the state of New Mexico, Progent's Microsoft qualified technicians can deliver remote phone help and remote troubleshooting to fix your computer network issues quickly and affordably. Progent has developed enterprise-grade skills, sophisticated tools, and support databases to identify and resolve computer network problems without the expense and delays normally associated with on-site service visits.

If your New Mexico small business is located beyond the larger metro areas such as Albuquerque, Las Cruces, Santa Fe, or Rio Rancho, your local network systems support choices may be limited in technical expertise, or unavailable during a crisis. This can result in a network that is unpredictable or causing productivity loss due to technical issues continuing for too long. Progentís staff of seasoned network professionals average more than 12 years of real-world IT industry experience, in the trenches of network systems support, performing a large variety of technical tasks for a broad range of customers. This means you get not just the technical competency needed for the job, but an expert with field proven methods for applying those skills to assist with excellent network solutions.

Cisco Voice over IP Phone and IP Video Phone Configuration and Troubleshooting
Progent's Cisco VoIP phone and video IP phone consultants can help your business to integrate, maintain, and troubleshoot Cisco IP phones, video IP phones and wireless IP phones. Progent can provide support for all models of Cisco's IP phones from legacy VoIP products to the latest media phones. Progent's IP telephony experts can also assist you to integrate your IP phones with Cisco Unified CM, previously branded CallManager, or with Unified CM Express (CME) to build a modern IP-PBX environment for unified messaging and collaboration. Progent can also help you to configure Unified CM applications such as Unified CM IM and Presence Jabber, Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact solution. Progent can deliver expertise with all aspects of Cisco IP Phone integration including reviewing dial plans, resolving IP phone registration issues, integrating SIP trunks and CUBE internetworking, deploying Cisco ISR routers with CUBE VoIP networking support, and designing UCS server failover and Cisco Survivable Remote Site Telephony (SRST) solutions for survivability.

Cisco Unified CM and Cisco Unified Communications Manager Express Consulting
Cisco Unified Communications Manager (CUCM or Unified CM), formerly named CallManager, functions as the heart of Cisco's communications and collaboration platform. Unified CM and Unified CM Express offer a borderless IP-PBX by integrating closely with applications such as Unified CM IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail, Mobile Connect for Single Number Reach (SNR), and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact center. Progent's CCIE-certified CUCM experts can help with any facet of Unified Communications Manager support and troubleshooting in areas that include integrating VoIP phones and video phones, reviewing dial plans, configuring SIP PSTN trunks and CUBE internetworking, installing Cisco ISR routers with CUBE networking support, designing UCS server clustering solutions for high availability, and integration with Microsoft Exchange and Skype for Business.

Microsoft SQL Server 2012 Consulting Services
Progent offers the support of certified SQL Server 2012 consultants and seasoned software programmers, database administrators, project management experts, Cisco-certified network architects, business continuity planning specialists, and certified data security professionals to help your business to maintain your SQL Server 2012 environment and define an efficient and safe IT infrastructure that lets you realize the full strategic benefit of SQL Server 2012. Progent can also assist your company to migrate to Microsoft SQL Server 2016 or transition to Microsoft SQL Server 2014 from SQL Server 2012.

Wi-Fi Site Survey
Progentís Wireless Site Survey assists you to plan and install a Wi-Fi wireless LAN adapted to your facilities, providing you a wireless solution that delivers the coverage, performance, load-handling capability, Quality of Service, data protection, and roaming ability your company requires. Progent's Wireless Site Survey services are available either as an affordable remote service or as a more comprehensive onsite service. Progentís on-premises wireless survey includes onsite inspection, spectrum and security assessment of your current WLAN, analysis of your buildingís layout, measuring for RF contention, RF propagation modeling, identification of optimum placement for client-specified WAPs including Aironet indoor and outdoor APs, Cisco Meraki cloud-managed APs and Apple AirPort devices, and a comprehensive report defining a new wireless network.

ProSight IT Asset Management for Organizing Network Documentation
Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate up to half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn about Progent's ProSight family of managed services for small and mid-size organizations.

Progent's Test Lab at the Herakles/QTS Internet Data Center
Progent's Test and Training Lab at the QTS Internet Data Center in Sacramento, California can be used for piloting mission-critical applications, creating efficient system upgrade methodologies, assessing and tuning performance, planning or validating business continuity strategies, resolving compatibility issues, and building training environments for the latest products and technologies. For Progent clients without adequate in-house resources to configure effective pilot systems, the lab reduces capital costs and engineering risk while keeping vital network projects on schedule.

Citrix Certified XenServer Virtualization Consulting Support
Progent's Citrix XenServer consultants can help you to understand the business advantages of XenServer as well as additional Citrix products, and can assist your IT organization to plan, test, execute, troubleshoot, and maintain a XenServer installation. Progent can also analyze your existing Citrix technology deployment and show you how to enhance resource utilization, responsiveness, security and compliance, uptime, and disaster recovery.

Responsiveness of Progent's Technical Response Center for Remote Support
Progent's Technical Response Center (TRC) is dedicated to delivering the highest quality of remote IT support services available for both urgent and non-critical issues. For emergency problems that affect multiple workers, crucial people, or a line-of-business program, the TRC is set up to respond in one hour or less. For non-critical issues, the TRC will in less than two hours. In all cases, your ticket will be created quickly and accurately, You will be sent an acknowledgement from the trouble ticket system, and the TRC will get in touch with you regarding each resolved issue to make sure you are comfortable with the outcome and willing to close out the trouble ticket. Find out more details about Progent's Technical Response Center Customer Commitment.

Cisco ASA Firewall and PIX Firewall and Firepower Services Consulting
The current Cisco ASA 5500-X Series of firewalls with Firepower Services provide substantially more performance than Cisco's legacy PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX firewalls for new deployments. Progent's Cisco-certified CCIE network experts can assist you to maintain your current PIX or ASA 5500 security appliances and migrate to ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide remote and on-premises help with ASA 5500-X firewalls with Firepower Services and can assist your company to design, deploy, optimize, manage and debug firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services.

Design and Configuration Support for Cisco's Aironet 802.11ac Wireless Access Points
Progent's Cisco-certified consultants can help your business to migrate to Aironet wireless access points and Cisco wireless controllers that comply with the new IEEE 802.11ac Wi-Fi specification, making it possible to get three times the speed for your wireless network while expanding the area covered.

Expert Wireless Engineering and Support Services
Progent's wireless integration consultants have broad expertise in the implementation and maintenance of wireless networking technology and can assist you to plan, deploy, administer and troubleshoot wireless solutions that are secure, resilient, scalable, simple to administer and use, ready to handle your vital applications, and seamlessly integrated into hybrid cloud networks. Remote and on-premises expertise offered by Progent span a variety of wireless solutions such as smartphone integration, Wi-Fi network design and deployment, wireless site surveys, wireless VoIP phone configuration, and building-to-building wireless integration.

Office Access Application Programming
Progent's Microsoft Office Access consultants offer cost-effective remote consulting services for all editions of Microsoft Office Access including Access desktop and Access Web App and can provide expert assistance for Access application programming, database conversion, performance optimization, report design, and troubleshooting. Progent also offers tailored online classes for Access programming and database management.

ProSight WAN Watch Network Infrastructure Monitoring and Management
Progentís ProSight WAN Watch network infrastructure monitoring and management service makes it easy and inexpensive for small and mid-sized organizations to map, monitor, optimize and troubleshoot their connectivity appliances like routers and switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network maps are kept updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating complex management and troubleshooting activities, WAN Watch can cut hours off common tasks like network mapping, expanding your network, finding devices that need critical software patches, or isolating performance bottlenecks. Learn more about the complete ProSight suite of affordable network monitoring and management services for small organizations.

Talk to a Progent Computer Support Expert
To find out how to get in touch with a Progent network support expert for remote or on-premises help in , phone 1-800-993-9400 or go to Online Computer Help.














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