For small business networks located within the state of New Mexico, Progent's Microsoft and Cisco certified technicians can provide remote phone support and remote troubleshooting to repair your computer system troubles quickly and cost effectively. Progent has acquired world-class expertise, sophisticated utilities, and support databases to troubleshoot and repair IT problems without the cost and delays normally associated with on-site service visits.

If your New Mexico small business is located beyond the larger metropolitan areas such as Albuquerque, Las Cruces, Santa Fe, or Rio Rancho, your nearby network support choices may be limited in skills, or unavailable during urgent situations. This can result in a network that is unusable or causing efficiency loss due to technical issues continuing for too long. Progentís staff of network consultants average more than twelve years of real-world computer industry experience, in the trenches of IT support, performing a broad range of technical projects for a diverse range of customers. This means you obtain not just the technical expertise needed for the task, but an expert with demonstrated methods for applying those skills to provide affordable network solutions.

ProSight LAN Watch Server and Desktop Monitoring Service
ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by checking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT personnel and your Progent engineering consultant so all looming problems can be addressed before they can impact productivity. Find out about the entire ProSight family of affordable outsourced network management services for small businesses.

Immediate Support for Urgent Problems
With Progentís urgent remote computer troubleshooting services, your company can receive instant help for issues that are causing network disruption. Remote help does away with the long delay and increased expense associated with in-person network support. For ordinary IT management work, Progentís remote support consultants can finish the majority of jobs within a few minutes of a request, instead of forcing you to wait for up to a day for on-site support to show up.

CISM-certified Cybersecurity Management Consultants
Progent offers the support of CISM certified network security management experts. The Certified Information Security Manager (CISM) organization describes the core capabilities and global standards of performance that information security managers are expected to master. It gives executive management the assurance that consultants who have qualified for their CISM credential possess the background and knowledge to deliver efficient cybersecurity management and consulting services.

Common Examples of Remote Support Services Available from Progent for Cisco Routers
Among the common online Cisco router consulting services offered by Progent's certified Cisco experts include configuring hostname, DHCP, routing maps, clock, and user accounts; configuring iBGP, aggregation, BGP to EIGRP redistribution, and static route injection into OSPF; fixing BGP peering arrangements, routing maps, and BGP peering arrangements; upgrading router's IOS image; setting up and confirming router failover; resolving VPN tunnel and routing problems; producing a network diagram and documenting configuration; plus policy and business recovery planning.

Integration Expertise for Office 365 Apps and Services
Office 365 is Microsoft's extensive suite of productivity applications and cloud-hosted services offered on a monthly or annual subscription basis. Office 365 applications and cloud-based services are available in a variety of product bundles intended for markets from individuals and households to enterprises. Progent offers fast and affordable online access to specialists with in-depth knowledge of Microsoft, Mac, Apple iOS, and Android platforms. Progent can help you to understand the many subscription options available with Office 365 and integrate your information network with Office 365 so you derive top business value. Progent's Office 365 integration consultants offer expertise with cross-platform networks that incorporate Windows, macOS, and Linux technology. Progent can also help you to create and maintain hybrid solutions that seamlessly combine local and cloud-based products and services.

Cisco VoIP Phone and IP Video Phone Configuration and Support
Progent's Cisco IP phone and video IP phone consultants can help you to integrate, maintain, and debug Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent offers support for all models of Cisco's IP phones from discontinued VoIP products to the newest HD media phones. Progent's consultants can also help you to integrate your IP phones with Unified CM, previously known as CallManager, or with Unified Communications Manager Express to build a modern IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to configure Cisco Unified CM applications like Unified CM IM and Presence Service with Jabber support, Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for building an advanced customer contact center. Progent's consultants can provide support with any facet of Cisco IP Phone integration including designing dial plans, resolving QoS, integrating SIP trunks and CUBE session border controllers, deploying ISR G2 routers with CUBE VoIP networking support, and creating Cisco UCS server failover and Cisco Survivable Remote Site Telephony (SRST) solutions for high availability.

Citrix Virtual Windows Desktop Consulting
Progent's Citrix virtual desktop consultants can help you to plan, implement, manage, and support a virtual Windows application delivery and management solution by providing Citrix XenDesktop consulting and XenApp support. Progent's Cisco CCIE network engineers can help you optimize your network infrastructure for delivering server and client-side applications, and Progent's remote datacenter management and support consultants can assist you to administer and maintain a remote datacenter that offers high availability, advanced security, and rapid disaster recovery. Progent's Citrix technology experts can also help you manage and support other virtualization solutions from Citrix by providing Citrix XenServer consulting services and Citrix Essentials for Hyper-V support.

ProSight Private Cloud Hosting Services
Progent's ProSight Virtual Hosting outsourcing service provides complete hosting of a small or mid-size organization's servers in a solution that gives the highest level of dependability and expandability and is in addition simple to move to another host. Progent's Private Cloud hosting and management services are built on proven virtualization technologies that enable small businesses with multi- platform IT systems to economize significantly on the expense of capital investments, system support, and IT administration while benefiting from enterprise-class fault tolerance and an unmatched level of vendor independence. Find out about Progent's ProSight portfolio of managed IT services for small businesses.

GIAC-certified Information Assurance Consultants
GIAC information assurance certification was founded in 1999 to certify the knowledge of information technology security professionals. GIAC accreditations are recognized by companies and government organizations around the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance consultants offer support for any of the network security capabilities covered under GIAC accreditation such as auditing infrastructure security mechanisms, event handling, traffic analysis, web-based application security and security information and event management (SIEM) solutions.

Virtualization Support
Virtual compute, storage and networking techniques allow IT organizations to optimize utilization, streamline network operations, and improve application uptime and data protection. operate several virtual servers on one physical processor. Typical usage scenarios for virtualization are resource consolidation, inexpensive platforms for programs that require older OS software, and economical isolation of application development or pilot environments from on-line systems. Progent's virtualization technology engineers offer Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server 2012 R2 virtual networking consulting, Microsoft Windows Hyper-V Virtual Server help, VMware vSphere and vCloud deployment, VMware NSX virtual network design and integration, and Citrix XenServer support. Progent can install virtual machines to optimize speed, fault tolerance and manageability while simultaneously lowering costs; propose and validate business recovery plans that reduce productivity loss in the event of a major failure; and deliver continuing support, repair, and engineering assistance as computer technology advances.

Cisco IOS Update Consulting
If your network incorporates Cisco appliances, you could be using an outdated release of Cisco IOS, the network OS used in almost all Cisco router as well as current switches from Cisco. Cisco often offers updates to IOS to fix problems, plug security vulnerabilities, or add features. Unfortunately, updating Cisco IOS and other Cisco OS platforms can be a challenge, depending on your Cisco device and your system infrastructure. For example, there could be limitations of local RAM that might cause a new OS release to execute incorrectly. Progent's Cisco CCIE-certified consultants offer a wide variety of services related to updating Cisco IOS software or any other Cisco OS such as IOS XR, CallManager or Unified Communications Manager. Progent can perform version audits of your Cisco software, recommend sensible upgrades, prepare Cisco appliances, transfer images, configure and test your Cisco software, tune throughput, resolve issues, and teach your network support managers how to get the benefits of all significant new capabilities.

Progent's Consulting and Training Support for Microsoft Office Word and Office 365 Word
Progent's Microsoft Office Word and Office 365 Word consultants offer a broad range of affordable remote support services to assist your organization to manage and troubleshoot your existing Microsoft Office Word environment or help you to migrate to a current release of Microsoft Office Word. Support offered by Progent's Word experts include VBA software development, isolating and fixing compatibility issues between various versions of Office Word, integrating Office Word with different Office applications such as Office Excel and Microsoft Outlook or with 3rd-party data sources and add-ons,infrastructure optimization for dependable. reliable cloud connectivity, security and compliance consulting, and smart phone synchronization, and online Office Word training classes tailored for your special requirements.

Security Inventory Evaluation for Small and Mid-size Business Networks
Progent has put together two ultra-affordable service bundles intended to enable small businesses to get an objective network security assessment from a qualified security engineer. With Progent's External Security Inventory Scan, an engineer administers an extensive examination of your IT infrastructure from beyond your firewall to determine possible risks in the security profile you present to the outside world. With Progent's Internal Security Inventory Checkup, an engineer runs a network scan from an authorized computer within your company firewall to evaluate vulnerabilities to inside attacks. Both security inventory packages are configured and run from a protected remote location.

Office 365 Integration with On-premises Exchange
Microsoft supports seamless hybrid ecosystems that integrate Office 365 and on-premises installations of Exchange. This allows you to have specific mailboxes located on your physical datacenter or private cloud and other mailboxes hosted by Office 365. Progent's certified Exchange consulting team can help you with any facet of designing, integrating and troubleshooting your hybrid Office 365 network. Progent's Exchange consultants can provide as-needed expertise to help you through stubborn technical bottlenecks and also can provide extensive project management outsourcing or co-sourcing to ensure your hybrid Office 365 solution is completed on schedule and within budget. To learn more about Progent's online consulting expertise for hybrid Office 365 and on-premises Exchange environments, go to Office 365 integration solutions with on-premises Exchange.

Exchange 2010 Upgrade Help
Progent's Microsoft-certified Exchange 2010 Server consultants can assist you to maintain and debug your existing Exchange 2010 deployment or provide the assistance of certified Exchange Server 2016 professionals and Exchange Online consultants to help you assess the value of migrating to a current release of Exchange Server that offers quick payback by increasing your workers' efficiency, lowering the expense of hardware and support, streamlining administration, and consolidating your vital communications platforms.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to orchestrate, automate and verify a repeatable process for recovering services rapidly after a breakdown. SRM supports centrally managed and automated recovery, application mobility, and transparent site relocation, failback and re-protect. SRM also enables non-disruptive testing for disaster recovery, updates and fixes and can produce reports to confirm complete service recovery, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to help you to plan, deploy, test and manage a disaster recovery solution based on VMware SRM.

Talk to a Progent Network Support Expert
To see how you can get in touch with a Progent computer support expert for remote or onsite assistance in , call 1-800-993-9400 or visit Online Network Support.

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