For small company network systems located throughout the state of Nevada, Progent's Microsoft and Cisco certified technical experts can deliver phone support and remote troubleshooting to fix your computer system problems quickly and cost effectively. Progent has acquired enterprise-class skills, software tools, and support knowledge bases to troubleshoot and fix computer network problems without the cost and time delays associated with on-site technical service visits.

If your Nevada small business is situated beyond the larger metropolitan areas such as Las Vegas, Henderson, Paradise, or Reno, your nearby computer support choices may be limited in technical expertise, or not available during a crisis. This results in a network that is unpredictable or causing efficiency loss due to technical issues continuing for too long. Progent’s group of field proven network engineers average more than twelve years of real-world IT industry experience, in the trenches of computer network support, performing a broad variety of technical tasks for a broad range of customers. This means you get not only the technical competency needed for the task, but a professional with demonstrated methods for applying those skills to deliver affordable network solutions.

Immediate Help for Urgent Problems
With Progent’s urgent remote network support services, you can get instant help for problems that are causing network disruption. Online help does away with the lengthy delay and increased cost required for on-site technical help. For typical IT management tasks, Progent’s remote support consultants can perform the majority of jobs within minutes of a request, rather than requiring your company to wait for up to a day for on-premises support to show up.

ProSight DPS Managed Backup
ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup activities and allows fast recovery of vital files, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory standards like IPPA, FIRPA, and PCI and, when needed, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

Online Support for Microsoft Windows Server 2008
Microsoft Windows Server 2008 R2 is a major step forward in making information networks more protected and fault tolerant, simpler to virtualize and manage, faster, and able to offer a better platform for web hosting and development. Progent's Microsoft-certified Windows Server 2008 professionals can deliver advanced, affordable remote support to help your business benefit fully from the improvements incorporated into Microsoft Windows Server 2008 R2 by providing consulting, technical support, education, administration, monitoring, and security engineering services.

World-class Cisco Support from Expert CCIE-certified Engineers
Progent’s elite group of Cisco certified CCIE consultants have earned an accreditation reserved for only the most accomplished experts for architecting, programming, implementing, and troubleshooting a wide range of Cisco networking and interconnectivity solutions. There are only seven thousand CCIE’s worldwide, and attaining this distinction involves extensive verification of networking skills through written examinations and hands-on lab testing to make sure that CCIE’s can apply theory to real-world situations. CCIE’s have a foundational knowledge of core networking concepts and protocols that enable quickly creating multi-vendor solutions.

Full Array of Security Consulting Services
Progent's CISM, GIAC, and CISA certified security consultants can assist your company to perform complete security assessments, restore operations quickly from virus and worm attacks, set up firewalls, set up safe mechanisms for off-site and mobile access, deploy spam and virus filtering and email encryption, and craft a company-wide security strategy built around 24x7 automated monitoring.

Progent is a Gold Certified Partner with Microsoft
Progent has been authorized by Microsoft as a Gold Certified Partner, an honor given only to the highest tier of companies that work closely with Microsoft, have demonstrated advanced IT skills, and have confirmed client references. Gold Certified Partners must maintain large staffs of IT professionals who have undertaken extensive proficiency testing. Microsoft Gold Partners are given access to special support and training opportunities from Microsoft and early access to beta software for training and study purposes.

Common Examples of Online Consulting Services Available from Progent for Cisco Routers
Among the popular online Cisco router consulting services offered by Progent include configuring hostname, IP addressing, routing tables, T1, security logon banner and user accounts; configuring HSRP, aggregate routing, BGP to EIGRP redistribution, and static route injection into OSPF; troubleshooting BGP peering arrangements, routing configuration, line settings and BGP peering arrangements; installing current IOS image; validating failover; resolving VPN problems; producing a network diagram and documenting configuration; plus policy and availability strategy.

Desktop Support Services
Progent's desktop support staff can assist your company to set up workstations, notebooks, or handheld devices individually or assist you to plan and carry out a large-scale migration to a new version of an operating system or an updated release of a key desktop application. Progent's certified PC specialists can install programs from the Office family of end-user products or Microsoft Dynamics financial and customer relationship products on your workstations so they interact productively with other Microsoft applications, products from third-party publishers, database servers, and line-of-business services throughout your network. As an example, Progent can set up Outlook email client on a desktop or notebook to support both the usage profile of the user and the security requirements of your business. Progent can also offer on-line and in-person technical services for workstations.

Web Site Development Consulting
If you want to spruce up your company web, develop internal web sites for applications such as HR or employee training, build a standout Web presence for a new business, or create enterprise-class, database-driven web applications, Progent can provide skilled and experienced web designers and programmers. Progent's consultants can also help your company to host your web environment by designing and maintaining a protected, dependable server and connectivity environment featuring offsite and mobile access. Services offered by Progent's Experts Team include web Site design, web project management, .ASP and .NET programming, graphics design, and 1-on-1 classes for leading web authoring platforms. For database-intensive web applications, Progent offers the expertise of Microsoft SQL Server programmers, Oracle programmers and database administrators, and MySQL experts.

Remote Server Monitoring with System Center Operations Manager Operations Manager
Progent offers a selection of network support packages based on System Center Operations Manager technology. Progent's automated, round-the-clock network monitoring makes your computer network support proactive rather than reactive. By anticipating potential problems before they result in system downtime, Progent's automated server monitoring can keep your information network free of untimely and costly service interruptions.

One-stop Shopping for Comprehensive Network Consulting Services
Progent can be a one-stop source for the majority of IT support requirements for businesses. While focused on supporting products from Microsoft and Cisco, Progent consultants frequently deploy, configure, and troubleshoot solutions from leading hardware and software vendors such as Check Point, WatchGuard, and Symantec. Progent also provides expertise for Mac OS X and Apple IOS technology, Linux technical help, Citrix Systems consulting, and Juniper/NetScreen integration.

CRISC Risk Management Specialists
The Certified in Risk and Information Systems Control (CRISC) program was initiated by ISACA to verify a consultant's ability to plan, implement, and support IS controls to mitigate IT risk. Progent offers the expertise of a CRISC-certified consultant to help your company to create and carry out a business continuity strategy based on leading practices promoted by CRISC and geared to match your company's risk tolerance, business goals, and IT budget.

Certified Expertise for Information Assurance and SIEM Solutions
GIAC (Global Information Assurance Certification) was established in 1999 to certify the skill of IT security professionals. GIAC certifications are recognized by businesses and institutions all over the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance consultants can provide expertise with any of the network security disciplines covered under GIAC certification including evaluating infrastructure vulnerability, event management and response, intrusion detection, web-based application security and security information and event management (SIEM) solutions for compliance with government mandates for reporting incidents.

Talk to a Progent Computer Support Expert
To see how to contact a Progent computer support expert for online or onsite help in , call 1-800-993-9400 or go to Online Network Help.

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