Nevada Computer Consultant for Small Office Computer Systems: Remote Consulting and Repair
For small business network systems located anywhere in the state of Nevada, Progent's Microsoft certified technical team members can provide phone assistance and troubleshooting to fix your network troubles quickly and affordably. Progent has developed world-class skills, advanced software tools and support knowledge bases to troubleshoot and repair computer network problems without the cost and delays associated with on-site service calls.
If your Nevada organization is situated outside of the larger metro areas such as Las Vegas, Henderson, Paradise, or Reno, your nearby computer support choices may be limited in skills, or not available during an emergency. This can result in a office network that is unpredictable or causing efficiency loss due to technical problems going unresolved for too long. Progent’s group of network professionals average more than 10 years of real-world industry experience, in the trenches of IT support, performing a broad range of technical projects for a extensive range of customers. This means you get not only the technical know how needed for the task, but a consultant with proven methods for applying those skills to provide cost effective network solutions.
Powerful Remote Access Utilities
Powerful remote access tools and experienced technicians and engineers combine to enable Progent to resolve most IT problems quickly and affordably. Progent is a pioneer in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner Progent's engineers have the advantage of a wide range of Microsoft support tools, technical information, and extensive on-going training.
World-class Cisco Help from Expert CCIE-certified Engineers
Progent’s elite group of Cisco Certified Internetwork Expert (CCIE) engineers have earned a designation reserved for the most proven experts for designing, architecting, configuring, implementing, and troubleshooting a diverse range of Cisco networking and interconnectivity solutions. There are only 7000 CCIE’s around the world, and attaining certification involves comprehensive proof through written testing and hands-on lab testing to ensure that CCIE’s can use knowledge to real world problems. CCIE’s have a strong base knowledge of core networking technologies and protocols that allow for rapidly creating multi-vendor solutions.
Full Range of Security Help
Progent's certified security consultants can help you perform comprehensive security audits, recover quickly from intrusions, configure safe techniques for remote and mobile access, deploy advanced software for protection against viruses, spam, and directory harvest attacks, and develop a security strategy with 24x7 monitoring.
Phone Support and Remote Network Support Services
Progent's phone support and remote troubleshooting services give your business the greatest leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or ongoing access to a Helpdesk Call Center, Progent's engineers can provide your company with enterprise-level support without the high cost and management overhead of maintaining a large in-house support organization.
Progent is a Microsoft Gold Certified Partner
Progent has been designated by Microsoft as a Gold Certified Partner, an honor given exclusively to the highest class of businesses that operate closely with Microsoft, have shown technical skills, and have confirmed client references. Gold Certified Partners are required to maintain large staffs of Information Technology experts who have undertaken extensive proficiency testing. Gold Certified Partners are provided access to special support and training opportunities from Microsoft and early access to new software for training and piloting purposes.
Eliminate Dependence on an Individual Freelance Consultant
By developing a relationship with a full-service support organization such as Progent rather than with a freelance consultant, you are assured timely access to experienced experts when you need them. You do not have to worry that sickness, training, vacations, or priority conflicts with other clients will leave you without help during an emergency.
VPN Access Support for Popular Gateways
Progent consultants can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the consultants at Progent's Technical Response Center to access your network remotely without compromising system security.
Easy Engagement and Billing Model
Progent makes it easy to be a client. Progent requires no complicated contracts, no minimum commitments, no retainers, and no minimum support time. All consulting time is documented in detail and billed to the actual minutes utilized.
VoIP Design and Support Services
Progent can provide a Cisco Certified Internetwork Expert (CCIE) or Cisco Certified Network Professional (CCNP) to help you successfully deploy Cisco VoIP technology. Progent can evaluate your existing network and Internet access infrastructure to determine whether your environment is optimized to support VoIP, help you select and deploy Cisco components appropriate for your current situation and future growth plans, and business goals, and integrate your VoIP solution with solutions from other vendors.
Experienced with a Broad Spectrum of Small Business Networks
Progent’s expert certified consultants have provided IT support services to thousands of businesses in hundreds of diverse industries, giving Progent a unique real-world perspective on what network solutions work and which ones don’t.
Sun Solaris Support Services
Progent offers your company access to expert certified Sun Solaris consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISSP and CISA certification. Progent’s can provide consultants to support Sun Solaris co-existence with Microsoft and Linux-based networks and can also help you plan migrations between Windows and UNIX-based environments.
Expert Network Services for Collocation Data Centers
Progent provides remote support for many customers whose network environments are hosted in Internet Data Centers, and can easily do so for any data center nationwide. Progent’s long experience in working remotely with collocation data center environments allows us to help clients design and implement flexible and reliable remote support solutions that simplify the job for both Progent and client support staff. Progent’s own IT infrastructure of 50+ servers is implemented in three separate data centers in San Jose and Sacramento, and is fully supported remotely.
Support Services for Cisco Unity Express Consultants
Cisco Unified Communications architecture for VoIP gives you the platform and tools for building a unified seamless communications system that can handle voice, video, and data traffic simultaneously. The Unified Communications product line delivers this capability while maintaining a high degree of network availability, Quality of Service, and protection. Progent can give you access to a Cisco Certified Internetwork Expert or CCNP Engineer to help you deploy Cisco Voice over IP products. Progent’s IP telephony consultants can analyze your existing network and Internet access infrastructure to see if your environment is optimized to support Voive over IP technology effectively, help you to choose and deploy Cisco hardware and software appropriate for your current needs and tomorrow's expansion strategy, and integrate your Cisco Voice over IP solution with technology from third-party companies. Progent can deliver help with the entire family of Cisco IP Telephony products such as Cisco Unity and Cisco Communications Manager Express.
SQL Server 2000 is a complete, Web-enabled database and data analysis package that opens the door to the rapid creation of cutting-edge high-end applications that can provide your business a critical competitive edge. Microsoft SQL Server 2000 features core support for XML and the ability to query across the Internet and outside the firewall. The experience of Progent's certified SQL Server 2000 consultants, with an average of more than over 10 years of background supporting Microsoft technology, assures you success in planning, installing and administering Microsoft SQL Server applications that are seamlessly integrated with other applications based on Microsoft's .NET environment.
Progent's pricing policy is to charge for online support and on-site visits per minute. Consequently, you are charged exclusively for delivered services. Progent does not demand a higher rate for after-hours or emergency support, and inside California or in areas where Progent offers on-site support, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no service activation fee and asks no monthly commitment. Many support organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids large invoices for fast fixes so you will not be tempted to allow minor problems to stay unaddressed.
Progent’s Microsoft certified consultants offer a variety of consulting services for Great Plains Business Software. Microsoft Dynamics GP is a Microsoft financial platform and corporate management solution based, like all Microsoft accounting tools, on the scalable and familiar foundation of Microsoft Windows technology. Microsoft Dynamics GP 9.0, the most recent version of Microsoft financial products in the Microsoft Great Plains Accounting line, offers an affordable solution for controlling and combining finances, e-commerce, supply chain, manufacturing, project accounting, field service, CRM, and human resources. Microsoft Great Plains is simple to deploy and integrate, and with its modular approach you can purchase only the capability you currently need, with the option to expand users and increase capabilities in the future. Progent’s Microsoft Great Plains Software consulting experts can show you how to install, configure and administer Microsoft Dynamics GP 9.0 as well as earlier editions of Great Plains including Microsoft Great Plains 8.0 and Microsoft Great Plains 7.5.
MOM is a powerful server management tool that enables IT administrators to be more responsive to key IT issues by alerting them when potential problems require action based on a comprehensive database of real problems. Microsoft Operations Manager conserves administration time by filtering out inconsequential event data that is unrelated to serious issues. Progent's experienced MOM experts can help you to select relevant Microsoft Operations Manager components, install and integrate MOM, and write specialized rules, Visual Basic scripts, reports, and alerts for your company.
Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike many freelance consultants or small service firms who provide minimal documentation or specifics of tasks done, each service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the support reports sent by every staff member to each client. The discipline of detailing and organizing support records results in more effective support and eliminates a slew of typical problems such as when a service customer is virtually held captive to a consultant who won’t release the keys to the kingdom.
Progent is one of the most experienced IT consulting companies in the San Francisco Bay Area for integrating email and messaging systems powered by Exchange 2000. Progent specializes in helping small and mid-size businesses get the full advantages of Microsoft Exchange 2000 under typical scenarios such as upgrading from Microsoft Exchange 5.5 Server, migration from an ISP-managed or POP3 e-mail system, and jobbing out your Exchange 2000 Server management.
Progent's CISM-certified security consultants can help you protect your Apple Mac environment through expert support offerings including running security tests, recovery from virus and denial of service attacks, configuring firewalls, integrating safe off-site and mobile access, installing monitoring programs for defense against viruses, spam, and malware, and creating a comprehensive security strategy adapted for the specific goals of your corporate information system.
Progent’s team of Microsoft and Cisco qualified consultants average more than ten years of hands-on professional background, at the front lines of IT support, executing a wide variety of IT tasks for a large array of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting staff. This ensures that you get not just expert technical help, but also a support engineer with field-tested methods for applying computer knowledge to resolve real-world network problems efficiently.
