New York Network System Consultants for Small Office Computer Network Systems: Online Phone Consulting and Troubleshooting
For small office computer networks located in the state of New York, Progent's Microsoft certified technical experts can provide phone help and remote troubleshooting to repair your network systems issues quickly and affordably. Progent has developed world-class expertise, software tools and support databases to diagnose and fix network problems absent the expense and delays associated with onsite service calls.
If your New York small business is located beyond the larger metropolitan areas such as New York City, Buffalo, Rochester, Yonkers, or Syracuse, your nearby network systems support choices may be limited in skills, or not available during urgent situations. This results in a network environment that is unusable or causing wasted time due to technical problems continuing for too long. Progent’s team of seasoned network engineers average more than ten years of real-world computer industry experience, in the trenches of network support, performing a wide range of technical tasks for a varied range of customers. This means you obtain not only the technical skills needed for the job, but an expert with proven methods for applying that expertise to assist with excellent network solutions.
Broad and In-depth Knowledge of Business Networks
Progent’s team of 60+ networking experts means clients benefit from the leverage of 800 years of combined experience and shared knowledge base to repair the most vexing computer issues. Progent has the know-how to come up with fixes quickly and implement them affordably.
Applications Consulting
Progent's Experts Team offers in-depth consulting expertise in specific software application areas. By providing a one-stop source for IT generalists and specialists, Progent can tailor fast, cost effective and complete IT solutions that fit the unique needs of your organization. Areas of applications expertise available from Progent include ERP, MRP and accounting support, Microsoft CRM help and training, plus support and customized training for Microsoft Project, Microsoft Excel and Microsoft Word.
Best Practices Applied Nationwide
Many companies located far from areas with plentiful expert engineers resort to unqualified or inexperienced local consultants for critical network support services. This can result in a network that is unstable or unable to meet organizational needs due to lack of proper best practices in configuring system components. Progent’s staff of Microsoft and Cisco certified consultants average more than a decade of real-world industry experience, in the trenches of IT support, performing a wide variety of technical tasks for a broad range of clients. This means you get not just expert technical skills, but a consultant with proven methods for how to apply those skills to solve real-world business problems successfully and in a consistent fashion.
World-class Cisco Support from Expert CCIE-certified Consultants
Progent’s elite group of Cisco Certified Internetwork Expert (CCIE) consultants have earned a designation reserved for the most capable experts for designing, architecting, configuring, implementing, and debugging a wide range of Cisco networking and interconnectivity solutions. There are only 7000 CCIE’s around the world, and attaining certification involves comprehensive proof through written testing and hands-on lab testing to ensure that CCIE’s can use knowledge to real world problems. CCIE’s have a strong fundamental knowledge of core networking technologies and protocols that allow for quickly creating multi-vendor solutions.
Remote Computer Network Administration and Support
Remote access tools and technologies have improved to the point that there is seldom a need for hands-on access to servers in order to provide effective support. With the installation of an out-of-band remote support/management card in your server, nearly any administration or support tasks can be accomplished remotely by Progent engineers. Remote network administration services available from Progent include operating system installations or upgrades, complete server disaster recovery, plus mass storage disk and router reconfiguration.
Nationwide Remote Support for Microsoft Windows and Cisco-based Networking Environments
Progent’s Technical Response Center offers expert remote support for Microsoft Windows and Cisco-based environments anywhere in America. Progent's certified experts have the expertise to help you troubleshoot and solve tough network problems quickly and cost effectively. The breadth of technical expertise represented by Progent's team of consultants makes it possible to escalate even the toughest problems to appropriate subject matter experts as required.
Progent is a Gold Certified Partner with Microsoft
Progent has been authorized by Microsoft as a Gold Certified Partner, a qualification awarded exclusively to the top tier of businesses that operate closely with Microsoft, have shown IT expertise, and have verified client references. Gold Certified Partners are required to maintain large staffs of Information Technology experts who have undertaken extensive certification testing. Microsoft Gold Partners are provided access to exclusive support and training programs from Microsoft and early access to beta software for training and study purposes.
Team Approach to Service and Technical Issue Escalation
Computer networks have grown increasingly complex, and even many small office networks integrate software and hardware solutions from many different suppliers, which results in further integration complexity. It is very difficult for even the most talented individual to have deep knowledge in all facets of information technology, or extensive hands-on experience in the huge range of hardware and software brands, models, and versions of software that can utilized by small companies. Progent utilizes a team approach and the use of subject matter experts to bring specialized expertise when needed to resolve complex technical issues efficiently, at the least cost to you.
Development Services
Progent can provide expert software architects and developers for developing custom business software in areas that include eCommerce, external and internal web sites, Great Plains accounting, or Microsoft Dynamics SL, and specialized management reports. Progent has extensive experience successfully developing both simple and complex application development projects for companies of all sizes.
Comprehensive Network Security Evaluation and Testing
Progent’s CISSP certified consultants can efficiently perform complete security audits, firewall evaluation and stealth penetration testing on mission-critical small business IT networks.
24 by 7 Support for Maximum Network Uptime
For businesses with line-of-business applications, Progent offers online support services on a 24x7 basis. Combined with Progent's automated 24x7 server monitoring offering, this service can help ensure the maximum system availability.
Sun Solaris Support Services
Progent offers your organization access to expert certified Sun Solaris consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISSP and CISM certification. Progent’s can provide consultants to support Sun Solaris co-existence with Windows and Linux-based networks and can also help you plan migrations between UNIX and Windows-based environments.
Linux Consulting and Linux/Windows Integration
If your company network combines Linux technology with Windows, Progent can help you integrate your servers into a cohesive network that allows all your operating systems to peacefully coexist for easy administration, seamless dataflow, fault tolerance, enhanced performance and integrated security. If you are developing Linux applications on a network that includes Microsoft-based servers, workstations and applications, Progent offers full-service outsourcing that allows you to concentrate on your area of high-value expertise.
Detailed Service Documentation
Progent provides full and detailed documentation of all support work to ensure customers don’t ever feel “captive” to their support provider. Progent sends email documentation of services accomplished shortly after completion of each support interaction, and also sends a printed copy along with monthly invoices for accounting purposes.
Progent’s Microsoft certified professionals offer small and medium sized companies expertise for Microsoft ISA Servers. Microsoft's ISA Server includes a full featured application-layer aware firewall that can protect your business system from attack by external and internal sources. ISA Server performs thorough examination of Internet protocols such as HTTP, which allows it to detect many attacks that can get by ordinary firewalls. The combined firewall and VPN structure of ISA Server permit stateful filtering and inspection of all VPN streams. ISA Servers are the mainstay of Microsoft's system security strategy, and Progent's Microsoft-certified experts and CISA and CISSP certified security professionals can help you strengthen your network security through expert design and integration of Microsoft ISA Servers. ISA Server is available in several editions including the ISA 2006 Enterprise Edition and the Microsoft ISA 2006 and 2004 Standard Edition Server. Progent’s ISA Server consulting staff can also help you configure Microsoft Proxy Server and upgrade from ISA 2000 Server to the newest versions of Microsoft ISA Server.
Progent's Microsoft-certified Windows 2003 Server consultants can provide network support and expert consulting services for the entire line of Microsoft .NET Servers, Windows Server 2003, and Microsoft Windows Server 2000. Progent's Windows Server 2003 migration, configuration, administration, and maintenance offerings include system design, deployment, project management, in-person and remote network support and repair, Call Center services, CISM-certified security services, turn-key outsourcing, and cost-effective co-sourcing.
The Help Desk Call Center support model used by Progent offers small organizations an effective option to dependence on independent service individuals by offering broad expertise shared by numerous support groups, round-the-clock availability of urgent assistance, escalation capability to top-level experts for handling the most difficult problems, service consistency and dependability, quick follow-up overseen by seasoned support managers, a selection of easy-to-use mechanisms for requesting support tasks, plus a high level of progress transparency made possible by trouble ticket tracking and accessible via a web-based portal.
Microsoft CRM helps mid-market businesses nurture profitable client interactions. Integrated Sales and Customer Service modules allow employees to share information to help improve selling success and offer consistent, effective customer service. Progent can set up the optimal network infrastructure, including mobile wireless access, to support Microsoft CRM, and Progent's Experts Team can supply your Bay Area small business with a certified MSCRM professional who can help you integrate Microsoft CRM with your marketing or customer service databases.
Progent’s Cisco-certified network consultants offer experienced PIX Firewall support services encompassing design, integration and maintenance of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers strong user and software policy enforcement, mutlivector attack protection, and safe connectivity services. Ranging from small, plug-and-play desktop appliances for small businesses and home offices to modular gigabit products, Cisco PIX firewalls provide a sensible combination of protection, performance and reliability for business networks of all sizes. PIX firewalls are build around a hardened, purpose-built operating system, PIX OS, avoiding possible OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls deliver an array of integrated security and networking services, including powerful application-aware firewall services, VoIP and multimedia security, multi-site and remote-access IPSec VPN connectivity, intelligent access services, and extensive administrative tools. Progent’s network consultants can help you choose and deploy any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Progent's Microsoft certified support team can help you define and deploy an efficient in-place Exchange Server 2007 migration strategy that minimizes network downtime, simplifies long-term service demands, and makes your Microsoft Exchange Server 2007 easy to manage. For complex multi-server or multi-site upgrades, Progent offers the experience to finish your move quickly and economically. Progent's Exchange 2007 support, repair, and design services include expertise with the configuration of outside vendor add-ons to Exchange 2007 Server and the creation of unified messaging solutions powered by Exchange Server 2007.
Progent's UNIX family consulting services offer small companies and developers help with administering and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-based networks. Progent can give your organization access to UNIX consultants, support professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This broad range of expertise provides you with a convenient one-stop source to help you build and manage a secure and reliable cross-platform network and communications environment that supports UNIX and Microsoft coexistence by integrating Windows with popular variants of UNIX such as Apple Mac OS X, Sun Solaris, IBM AIX, HP-UX, BSD, SCO and Silicon Graphics IRIX or major Linux platforms including RedHat Linux, SuSE, Debian GNU/Linux and Slackware.
Progent's Sun Solaris family support experts provide small companies and software developers assistance with administering and maintaining Sun Solaris environments that operate with Microsoft-based technology. Progent can give your organization contact with Solaris consultants, support professionals qualified by Microsoft and Cisco, and security specialists with CISSP certification. This wide range of experience offers you a convenient one-stop consulting firm to help you build and maintain a protected and reliable mixed-platform network and communications infrastructure that allows Sun Solaris and Microsoft coexistence by combining MS Windows with major versions of UNIX including Apple Mac OS X, Sun Solaris, AIX UNIX from IBM, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX or leading Linux platforms such as RedHat Linux, SUSE Linux, Mandrake, Debian GNU/Linux, and Slackware Linux.
Progent's Experts Team provides consulting in important areas that include Apple OS integration and programs; Expertise for Linux-powered, UNIX-powered, and Sun environments; Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management customization; Line-of-business and specialized application support; CIO, business analyst, and project logistics outsourcing; Custom program development and deployment; Web, eCommerce, EDI, and client portal development and deployment; SQL support and efficiency consulting; Business intelligence expertise; and Telecom systems consulting.
Les Kent has a 25-year track record of successful technology integration, corporate management, marketing, and operations. He has shown a knack for developing elegant IT solutions while working as a network designer, programmer, project manager, implementation consultant, and problem solver for small companies, start-ups, and major corporations.
Progent can provide companies in Northern California and major locations nationally with a Microsoft Excel specialist who can help you design powerful Excel-based solutions or provide individual coaching in the latest features of MS Excel 2007. Progent's certified consultants can help your business plan and manage a safe, robust information system infrastructure to support your MS Excel solutions.
