For office networks located within the state of New York, Progent's Microsoft certified professionals can deliver phone help and remote troubleshooting to solve your network systems troubles quickly and affordably. Progent has acquired world-class expertise, software utilities, and support knowledge bases to diagnose and repair network problems without the expense and time delays normally associated with in-person technical service calls.

If your New York small business is located outside of the larger metro areas such as New York City, Buffalo, Rochester, Yonkers, or Syracuse, your nearby network support options may be limited in expertise, or not available during urgent situations. This can result in a office network that is unstable or causing wasted time due to technical issues going unresolved for too long. Progentís staff of field proven network engineers average more than twelve years of real-world computer industry experience, in the trenches of computer network support, performing a large range of technical tasks for a broad range of customers. This means you obtain not only the technical skills needed for the task, but a professional with proven methods for applying that expertise to assist with affordable network solutions.

Microsoft Windows 8.1 Administration and Troubleshooting and Migration
Progent's Microsoft-certified Windows 8.1 experts can deliver a range of consulting services to help companies of any size to support, administer, and repair IT systems that incorporate desktops, laptops, tablets, or Windows phones based on Microsoft Windows 8.1. Progent's consultants can also provide Windows 10 migration help.

Planning and Configuration Consulting for Meraki Indoor and Outdoor Wireless APs
Progent's Cisco Meraki wireless access point experts offer online and on-premises support services to assist organizations of any size to design, install, manage, upgrade or troubleshoot Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can help your business to configure and support Meraki-based wireless infrastructure for sites that can range from a teleworker's home or a remote office all the way to a campus or a multi-site enterprise. Progent can also assist you to configure other Cisco products including Catalyst, Nexus and Meraki switches, routers and firewalls to build a seamless ecosystem that provides the same connectivity, performance, security, manageability and uptime for wired and wireless users irrespective of their location or computing device. (See Meraki switches configuration and management.)

World-class Cisco Support from Experienced CCIE-certified Consultants
Progent is the leading source of convenient, quick, and affordable access to Cisco CCIE Certified consultants. Cisco Certified Internetwork Experts are recognized network gurus who are awarded this top-level classification only as a result of strenuous examination by Cisco. CCIEs can handle even the most complicated problems associated with network planning, deployment, troubleshooting, and maintenance. Progentís CCIE professionals work closely with Cisco in-house staff in analyzing issues with Cisco's IOS software and developing workarounds or acquiring software updates to resolve problems. Progent can provide fast access to a CCIE by phone so that you are able to receive instant assistance for complex network problems that are impacting business productivity but are outside the expertise of your local IT service resources.

CISM-certified Cybersecurity Management Consultants
Progent offers the services of CISM qualified cybersecurity management experts. The Certified Information Security Manager (CISM) committee defines the core capabilities and global standards of skill that IT security professionals are expected to learn. CISM provides executive management the confidence that consultants who have earned their CISM certification possess the background and capability to provide effective cybersecurity management and consulting services.

Citrix Virtual Windows Desktop Support Services
Progent's Citrix virtual desktop consultants can help your business to design, deploy, manage, and troubleshoot a virtual Windows desktop and application delivery and management system by providing Citrix XenDesktop consulting and XenApp support. Progent's Cisco CCIE network engineers can show you how to enhance your infrastructure for delivering server-side and client-side applications, and Progent's remote datacenter support experts can help you to administer and support a remote datacenter that offers high availability, advanced protection, and rapid disaster recovery. Progent can also help you manage and support other virtualization platforms from Citrix by offering XenServer consulting services and Citrix Essentials for Hyper-V integration.

Simple Sign-on and Billing Structure
Progent's easy per-minute billing model requires no complicated contracts, retainers or hidden charges. Many competitors have minimum charges or other additional fees that increase service. For remote support during normal business hours, you only pay for the time spent resolving your issue. If it only takes ten minutes to solve your problem, then you are only charged for ten minutes. For advance scheduled on-site service work booked more than 24 hours in advance, you pay only for the time when a Progent expert is actually on premises solving your issues. Just Progent's value priced by-the-minute rate. For urgent same-day on-site service calls, you might be charged for our engineerís travel time, but never a higher emergency rate. Because Progent has a large pool of expert consultants located within the entire San Francisco Bay Area service territory, an available consultant is usually near to assist. Progent can also dispatch onsite support to most zip codes in the United States within 24 hours of receiving a service call. Progent's remote support group has provided help to small businesses in every state in the U.S (See Progent's customer testimonials.)

Progent's Integration and Troubleshooting Support for Microsoft SQL Server 2014
Microsoft SQL Server 2014 includes significant improvements in key areas including performance, uptime, compliance, and cloud integration. SQL Server 2014 is the first version of Microsoft SQL Server that includes in-memory capability that works transparently with all workloads including Online Transaction Processing, enterprise data warehousing, and data analytics. Progent's Microsoft SQL Server 2014 consulting team can provide efficient remote and onsite consulting services such as system design, deployment, administration, troubleshooting, and software development expertise to help organizations of all sizes to realize fast return from their SQL Server 2014 investment. If you are currently running SQL Server 2014, Progent can assist you to carry out an efficient migration to SQL Server 2016.

Apple macOS and OS X Consulting
Progent's consultants offer Mac clients a variety of services including online Mac desktop support, expertise with Mac software, Outlook for Mac and Microsoft Exchange integration, Mac protection and network infrastructure engineering, co-existence between Apple macOS and OS X and Microsoft Windows networks, and individual training. For IT networks built exclusively on Mac or for systems incorporating a combination of Apple macOS and OS X, Linux, and Windows-powered servers and workstations, Progent has the background and knowledge to deal with the challenge of architecting, installing, and maintaining an IT solution that is dependable, safe, efficient, and supportive of your company's objectives.

64-bit Processing Migration Help
Progentís 64-bit migration support specialists can assist you to enhance your application servers and workstations affordably from 32 to 64 bits. Progent can help your company to understand the costs and benefits of moving to 64-bit processing, design a cost-effective migration strategy that reduces business disruptions, and deliver responsive remote help to assist your organization to configure 64-bit software and application software on your existing computers. Progent's Microsoft-qualified engineers can assist you to integrate the 64-bit versions of Microsoft products such as Windows Server, Exchange Server, Windows 10, and Office Excel.

Failover Clustering Help for Microsoft Windows Server 2016 and Windows Server 2012 R2
The failover clustering technology built into the latest releases of MS Windows Server is dramatically redesigned to simplify the deployment, configuration, and maintenance of server clusters and to offer improved levels of system availability, security, performance, and flexibility. New or improved features include automated cluster verification, easier setup and deployment, unified cluster administration, redesigned cluster infrastructure for increased uptime, hardened security and quorum structure, fewer failure points, more disk and RAM capacity, enhancements for geographically dispersed clusters, and live migration support for Hyper-V virtual servers. Progent's Microsoft-certified cluster technology experts can assist you assess the business benefits of Windows clustering, design and implement a deployment, educate your network support staff to administer your cluster environment, provide continuing consulting and support services, and produce and test a business continuity procedure. Progent's Windows Server 2016 disaster recovery consultants can help you you to plan and deploy an affordable disaster recovery solution for hybrid cloud environments using failover cluster tools proven in Microsoft's massive Azure public cloud.

Cisco Unified Messaging and Collaboration Consulting Services
Progent offers online or onsite access to a Cisco Certified Internetwork Expert (CCIE) specialist to help your business to plan, install, manage and troubleshoot converged communications networks built on Cisco Unified Communication products in an in-house, distributed, or hybrid cloud environment. Progent's Cisco Unified Communications consultants have in-depth backgrounds assisting companies of any size to create advanced collaboration solutions by providing expert services such as Unified Communications Manager (CUCM or Unified CM) and Cisco CallManager system design and deployment, Voice over IP and video phones configuration, and wireless IP phone solutions. Progent can assist you with Cisco's entire portfolio of UC applications such as Cisco Jabber, WebEx Meeting Center, Cisco Unity Express (CUE), Unified Contact Center Express (CCX), and Unified Attendant Console.

Certified Expertise for Information Assurance and SIEM Solutions
GIAC was established in 1999 to validate the knowledge of information technology security professionals. GIAC accreditations are acknowledged by businesses and institutions all over the world including and the United States NSA. Progent's GIAC-certified information assurance specialists can provide expertise with any of the network security disciplines covered within the GIAC accreditation such as evaluating infrastructure security mechanisms, security incident management and response, traffic analysis, web services security and security information and event management (SIEM) solutions for compliance with government requirements for reporting incidents.

Contact a Progent Network Consultant
To learn how to get in touch with a Progent network support expert for remote or on-premises help in , call 1-800-993-9400 or go to Remote Computer Help.














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