For small business computer networks located anywhere in the state of New York, Progent's Microsoft authorized technical team members can deliver phone support and troubleshooting to fix your computer system troubles quickly and cost effectively. Progent has acquired enterprise-level skills, sophisticated utilities, and support databases to troubleshoot and repair computer network problems without the expense and delays normally associated with onsite technical service dispatches.

If your New York organization is located beyond the larger metropolitan areas such as New York City, Buffalo, Rochester, Yonkers, or Syracuse, your nearby computer network support options may be limited in technical expertise, or unavailable during urgent situations. This can result in a network environment that is unpredictable or causing wasted time due to technical issues going unresolved for too long. Progentís staff of seasoned network engineers average more than twelve years of real-world industry experience, in the trenches of computer network support, performing a large variety of technical projects for a broad range of customers. This means you obtain not just the technical competency needed for the task, but a professional with demonstrated methods for applying that expertise to assist with cost effective network solutions.

Disaster Recovery/Business Continuity Planning Support
Progent's disaster recovery professionals can show you how to create a disaster recovery plan in case of a complete site failure. Progent can show you how to develop a complete disaster recovery plan that includes periodic disaster recovery assessments and testing so that if a disaster happens, you reduce network downtime. Progent's Microsoft and Cisco-authorized professionals can also assist you to build an affordable, non-stop system solution that takes into account reliability issues involving a broad range of network technologies and procedures. Progent's business continuity specialists can assist your company to deal with the high-level problems associated with keeping your business operational after a disaster by addressing not just information technology concerns but other problems like notifying key staff members, locating alternate work space, accessing emergency vehicles, hiring temporary employees, and submitting regulatory reports. Progent's Windows Server 2016 disaster recovery/business continuity consultants can assist you to design and build a cost-effective disaster recovery solution for hybrid cloud environments using failover cluster technology field-tested in Microsoft's massive Azure cloud.

MySQL Application Programming and DBA Services
Progent's MySQL relational database management system experts can provide a selection of budget-friendly online support services to help companies of all sizes to optimize the business value of their MySQL environment. Consulting services offered by Progent for MySQL include DBA support, application development, and database migration help.

Progent's Consulting, Development and Training Services for Microsoft Office Excel and Office 365 Excel
Progent's certified Office Excel and Office 365 Excel application consultants can provide a broad range of remote support services to help your organization to plan, develop, test, install, manage, and troubleshoot business applications based on any release of Excel, including Office Excel desktop and Microsoft Office 365 Excel. Progent can assist you to move your existing Excel solutions to the newest releases of Excel, integrate Excel with Apple iOS and Android smart phones and tablets, and identify and fix compatibility issues between different versions of Office Excel. Progent can provide on-demand support to organizations who need a fast solution to a stubborn problem associated with Excel and Progent can also provide full project management support for upgrading or creating line-of-business applications based on Excel. Progent's cost-effective webinar training for Office Excel can be customized to meet the special requirements of individuals or groups.

Common Examples of Online Support Services Available from Progent for Cisco Routers
Some of the popular online Cisco router consulting services offered by Progent's certified Cisco experts are setting up hostname, IP addressing, routing maps, logging, and user accounts; setting up HSRP, aggregation, static or BGP to EIGRP redistribution, and static route injection into OSPF; troubleshooting NAT configurations, routing configuration, and BGP peering; updating router's IOS image; validating failover; troubleshooting VPN tunnel and routing issues; creating a network diagram and documenting router setup; plus security and availability strategy.

Unified Communications Manager and Cisco Unified CM Express Integration and Troubleshooting
Cisco Unified Communications Manager (Unified CM), previously named CallManager, is the foundation of Cisco's collaboration solution. Unified Communications Manager and Cisco Unified Communications Manager Express provide a location-independent IP-PBX by integrating closely with unified messaging apps like Cisco Unified CM IM and Presence Service with Jabber support, Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for creating a highly automated customer contact solution. Progent's CCIE-certified CUCM and CallManager experts can help with any facet of Unified Communications Manager support and debugging in areas that include integrating Voice over IP phones and video IP phones, reviewing dial plans, integrating SIP PSTN trunks and CUBE internetworking, deploying Cisco ISR routers with CUBE support, designing Cisco UCS server failover solutions for survivability, and integration with Microsoft Exchange Server.

Consulting Expertise for System Center 2016 Virtual Machine Manager (SCVMM 2016)
System Center 2016 Virtual Machine Manager is part of Microsoft's System Center 2016 family of IT infrastructure monitoring and management tools and is designed to provide a centralized mechanism for configuring and managing virtualized datacenters across hybrid networks that can include on-premises and hosted datacenters and Azure publics cloud services. Progent's Virtual Machine Manager 2016 consultants can assist businesses of all sizes with all facets of designing, deploying, and maintaining a SCVMM 2016 solution. Progent can review your virtualization architecture, help you migrate efficiently from legacy releases of Virtual Machine Manager, develop workflows for creating and deploying virtual machines and hosts, implement fault-tolerant compute and storage clusters, connect your private cloud resources with public clouds, configure virtual switches and load balancers, write and refine PowerShell scripts, and assist you to assess the strategic advantages of new capabilities such as Storage Replica and Host Guardian Service. Progent's hypervisor professionals can provide world-class Hyper-V consulting and VMware vSphere support.

Help with Choosing an ISP and an Internet Connection Plan
Progent can provide the affordable services of remote Internet connectivity experts to help your organization to assess or update your Internet services so your Internet connectivity solution meets your business needs. Services provided by Progent include evaluation of your existing bandwidth use, carrier and service plan analysis and selection, network provisioning, and overseeing a smooth switchover to a different ISP and/or service plan. Provisioning can include optimizing current routers and configuring new ones, setting up firewalls, and upgrading fault-tolerant Border Gateway Protocol configurations. Progent's ISP, telecommunication carrier and data center vendor relationships includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

Citrix Desktop Virtualization Consulting
Desktop and application virtualization platforms from Citrix allow quick provisioning of new client computers, rapid publication of current applications, streamlined image control, immediate restoration after desktop hardware failure or loss, reduced capital investment in and extended useful life for client PCs, consistent high performance, centralized control of security policies, and the ability to keep critical corporate or government information from being taken from its authorized location. Progent's Citrix-certified XenDesktop engineers and XenApp specialists can help you to assess, test, deploy, manage, and troubleshoot Citrix virtual Windows desktop and application products and can assist you with other virtualization solutions from Citrix by providing Citrix XenServer expertise and Citrix Essentials for Hyper-V support.

Upgrade Consulting for Skype for Business
Progent's Skype for Business consultants can provide remote and on-premises consulting services for organizations of any size to assess the benefits of upgrading to Microsoft Skype for Business from any release of Microsoft Lync Server or Microsoft Office Communications Server. Progent can help you to plan an on-premises, cloud or mixed deployment; interface Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint Server and Office or Office 365; configure high-availability solutions; interface Skype for Business with your PBX system and PSTN gateway; and interface with other communication platforms such as Cisco Video Interop Server. Progent's certified network security experts can assist you design and validate a security strategy for your Skype for Business deployment that meets government and industry requirements.

Complete Reporting of Services Provided
Progent provides full and detailed reports of all support work to make sure clients do not feel like a hostage to their support organization. Progent sends email documentation of services immediately after finishing each support interaction, and also provides a printed copy along with monthly billings. Comprehensive network support documentation makes it less risky for clients to move to a different service provider or assume increased service responsibilities internally. Good service reporting also give IT managers the visibility needed to determine the value of support services and develop more realistic network budgets.

Cisco ASA and PIX Firewall and Firepower Services Consulting
The latest generation of Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services offer substantially more bang for the buck than Cisco's earlier PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX 500 firewalls for new installations. Progent's Cisco-qualified CCIE network experts can assist you to manage your current PIX or Cisco ASA 5500 firewalls and migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants offer online and on-premises support for ASA 5500-X firewalls with Firepower Services and can assist your organization to plan, integrate, tune, administer and troubleshoot firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services.

Exchange 2013 Migration Services
Progent offers expert Exchange Server 2013 migration support services including risk/benefit evaluation, outsourced or co-sourced project management, site readiness preparation, cost estimates of new software and equipment required, preparing your Active Directory forest and its domains for optimal operation with your Exchange Server 2013 environment, configuring Database Availability Groups that provide maximum availability to your mailbox servers, system testing at a client's site or at Progent's test lab, managing transitional coexistence of Microsoft Exchange 2013 and previous editions of Exchange Server, deployment of the new Exchange environment, deactivating the old servers, and training for customer's IT group and users.

CRISC-certified IT Risk Mitigation Specialists
The Certified in Risk and Information Systems Control (CRISC) certification program was established by ISACA to validate an IT professional's skills to plan, deploy, and maintain IS control mechanisms to reduce network risk. Progent can provide the services of a CRISC-certified engineer to help you to develop and carry out a business continuity or disaster recovery plan based on leading practices identified by CRISC and geared to match your company's risk appetite, business objectives, and budgetary guidelines.

Talk to a Progent Computer Support Expert
To learn how you can access a Progent network consultant for remote or on-premises assistance in , call 1-800-993-9400 or go to Online Computer Help.

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