For small office networks located throughout the state of New York, Progent's Microsoft and Cisco certified engineers can provide phone help and troubleshooting to resolve your network systems issues fast and cost effectively. Progent has developed enterprise-class skills, sophisticated tools, and support knowledge bases to diagnose and fix computer network problems without the high cost and time delays associated with in-person technical service dispatches.

If your New York business is located beyond the larger metropolitan areas such as New York City, Buffalo, Rochester, Yonkers, or Syracuse, your local computer support options may be limited in expertise, or unavailable during urgent situations. This results in a network that is unusable or causing efficiency loss due to technical issues going unresolved for too long. Progentís staff of network professionals average more than 12 years of real-world computer industry experience, in the trenches of network support, performing a large range of technical tasks for a varied range of customers. This means you obtain not just the technical know how needed for the task, but an expert with proven methods for applying that expertise to provide cost effective network solutions.

Email Content Filtering and Data Leakage Protection
Progent's data loss prevention (DLP) experts and data leakage protection specialists can assist you to configure Progent's ProSight Email Guard Security Gateway to use standard and custom content security policies for monitoring the content of email messages and attachments and blocking the transmission of confidential or unauthorized information or spam-like messages. ProSight Email Guard's outbound email content filtering solutions can also help organizations avoid being blacklisted and stay in compliance with industry security standards and regulatory requirements like HIPPA, Sarbanes-Oxley and PCI DSS. Learn more about the complete ProSight line of affordable managed services for small businesses.

The Progent Test Lab at the Herakles/QTS Colocation Center
The Progent Test and Training Lab located at the QTS Colocation Center in Sacramento includes a collection of dedicated computers and network support infrastructure intended to be used remotely or on site to accommodate piloting, assessments, capacity modeling, repair, disaster recovery planning, training, and additional reasons to help Progent's customers successfully carry out large-scale IT initiatives.

Cisco Unified CM and Cisco Unified CM Express Planning, Deployment and Troubleshooting
Cisco Unified Communications Manager (CUCM), originally branded CallManager, operates as the foundation of Cisco's communications and collaboration platform. Cisco Unified Communications Manager and Cisco Unified Communications Manager Express (CME) provide a modern IP-PBX by integrating with unified messaging applications like Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail, Mobile Connect for Single Number Reach (SNR), and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact center. Progent's Cisco-certified CUCM and CallManager experts can help with any facet of CUCM support and debugging in areas such as integrating Cisco Voice over IP phones and desktop video IP phones, reviewing dial plans, configuring SIP trunks and CUBE session border controllers, deploying ISR routers with CUBE support, creating Cisco UCS server failover solutions for high availability, and integration with Microsoft Exchange Server and Skype for Business.

Convenient Payment Methods
Progent accepts VISA, MasterCard, American Express, and Discover CardsProgent's easy payment options for emergency network support include VISA, MasterCard, American Express, and Discover. Monthly billing and Net terms are available for established accounts.

Best Practices Applied by Expert Consultants
Many organizations situated away from areas with ample network consultants utilize less qualified or unseasoned local consultants for critical network support. This can result in a network that is undependable or unproductive. Progentís staff of Microsoft and Cisco certified engineers average more than a decade of hands-on industry background, in the front lines of network support, providing a wide range of technical tasks for a diverse selection of customers. This means that with Progent you receive not just expert network engineering knowledge, but a consultant who understands computer industry best practices in using those skills to solve actual business system issues successfully and in a consistent fashion.

Migration Support services for Windows 10
Progent's Microsoft-certified Windows 10 planning consultants can help businesses of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from an older version of Microsoft Windows. Remote and onsite assessment and upgrade services for Windows 10 provided by Progent's experts include ROI analysis, project coordination, compatibility testing, test lab systems, virtualization architecture, Cloud and hybrid integration, mobile management and synchronization, teleworker connectivity, security and compliance, automated provisioning and management, network design, wired/wireless convergence, disaster recovery planning, group and personal training for network management personnel and end users, and post-migration consulting support.

Expert Wireless Consulting and Support Services
Progent's wireless solutions consultants have wide-ranging expertise in the implementation and support of wireless networking technology and can help your IT team to design, deploy, manage and troubleshoot wireless solutions that are compliant, resilient, expandable, easy to manage and operate, able to support your critical workloads, and seamlessly integrated into hybrid cloud networks. Online and on-premises expertise offered by Progent cover a variety of wireless solutions and include smartphone and tablet integration and management, Wi-Fi network design and deployment, Wi-Fi site surveys, wireless IP phone configuration, and building-to-building wireless connections.

Progent's Integration Support for Microsoft Windows Server Essentials
Windows Server 2012 R2 Essentials is an affordable, entry-level OS that enables small organizations to make the move from the older stand-alone in-house datacenter to the contemporary hybrid computing model that combines both local and virtualized cloud-based resources. Progent's certified Windows Server Essentials consultants can provide budget-friendly remote consulting and troubleshooting for Windows Server Essentials. Progent can assist you to determine the possible productivity and cost benefits of moving to Essentials and implementing a hybrid local/cloud-based model for your computing ecosystem. Progent can provide comprehensive project management to help you design and execute an efficient move to Windows Server 2012 R2 Essentials, Microsoft Office 365, and other Azure Cloud platforms and services. (Learn about Progent's Office 365 Exchange Online integration with on-premises Exchange and Azure integration consulting.) Progent also offers as-needed consulting help, technical support, and training.

Consulting and Support Services for SCOM 2012
Progent's Microsoft certified SCOM 2012 consultants have over 10 years of experience designing, implementing, optimizing and troubleshooting SCOM solutions and can provide companies of any size expert online or on-premises consulting support for Microsoft SCOM 2012. Progent can help you to design an architecture for System Center 2012 Operations Manager servers that provides the responsiveness and resilience needed to monitor your IT resources effectively, whether your infrastructure are onsite, in the cloud, or a mixed solution. Progent's SCOM consultants can also assist you to install and customize SCOM 2012 management packs based on best practices for monitoring network infrastructure and both Microsoft and 3rd-party apps and services. In addition, Progent can deliver responsive online or onsite troubleshooting to assist you to remediate critical issues detected by Microsoft SCOM 2012. Progent can also provide System Center 2016 Operations Manager consulting services to assist your organization to upgrade cost-effectively from SCOM 2012 to SCOM 2016.

Microsoft Windows 2016 Hyper-V Hybrid Cloud/On-premises Solutions
Hyper-V 2016 utilizes key technologies initially developed for and proven on Azure, one of the world's biggest public clouds. This pedigree dramatically improves the ability of Microsoft's Windows Server platform to support private cloud and hybrid cloud/on-premises environments by improving data security, availability, expandability, manageability, reliability and disaster recovery. Progentís Microsoft certified Windows Server 2016 Hyper-V experts can assist you to assess the advantages of Hyper-V 2016 for your organization, set up pilot systems to confirm the ability of Hyper-V 2016 to support your vital applications, plan an efficient network architecture for a cloud-centric or hybrid installation, develop and execute a smooth migration plan, train your IT management and technical support personnel, and deliver as-needed consulting and troubleshooting support to make sure that your Hyper-V 2016 investment gives you maximum business value.

Talk to a Progent Computer Consultant
To find out how you can get in touch with a Progent network support expert for remote or on-premises support in , phone 1-800-993-9400 or visit Online Computer Help.

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