For small office computer networks located within the state of New York, Progent's Microsoft and Cisco qualified technical team members can provide phone support and remote troubleshooting to fix your network systems issues quickly and affordably. Progent has developed world-class expertise, sophisticated utilities, and support knowledge bases to troubleshoot and fix IT problems without the high cost and delays normally associated with in-person technical service calls.

If your New York organization is located beyond the larger urban areas such as New York City, Buffalo, Rochester, Yonkers, or Syracuse, your local computer network support options may be limited in skills, or unavailable during a crisis. This can result in a computer network that is unusable or causing wasted time due to technical issues going unresolved for too long. Progentís team of seasoned network professionals average more than 10 years of real-world industry experience, in the trenches of network systems support, performing a large range of technical projects for a diverse range of clients. This means you obtain not only the technical expertise needed for the job, but a consultant with field proven methods for applying that expertise to provide cost effective network solutions.

Progent's Integration and Development Support for Microsoft SQL Server 2016
SQL Server 2016 offers significant improvements in speed, capacity, security and compliance, uptime, BOYD integration, plus built-in analytics and reporting. New features include PolyBase for processing structured and unstructured files simultaneously for big data applications, R language integration, Row-level Security, Mobile Reports, and centralized control over on-premises and cloud-based operations and services. Progent's Microsoft certified SQL Server 2016 consultants can provide remote and onsite expertise to help organizations of all sizes to design, implement, manage or debug any version of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with other core Microsoft technologies including Windows Server, Exchange, SharePoint, Dynamics ERP, Lync or Skype for Business, and SCOM.

ZENO Network Monitoring and Management for IP-based Devices
ZENO is Progentís monitoring and reporting service that uses advanced remote monitoring and management technology to help keep your network operating at peak levels by checking the health of all vital IP-based devices that make up your network environment. When ZENO detects an issue, an alert is sent immediately to your specified IT management staff and your assigned Progent consultant so all looming issues can be addressed before they have a chance to disrupt or take down network.

Cisco Voice over IP Phone and IP Video Phone Integration and Troubleshooting
Progent's Cisco IP phone and video IP phone consultants can assist your business to integrate, maintain, and debug Cisco IP phones, desktop video IP phones and wireless IP handsets. Progent offers support for all versions of Cisco's IP phones from discontinued Voice over IP devices to the newest media phones. Progent's IP telephony experts can also assist your organization to integrate your IP phones with Unified CM, formerly branded CallManager, or with Unified CM Express (CME) to build a state-of-the-art IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also assist you to install Cisco Unified CM apps that include Cisco Unified Communications Manager IM and Presence Jabber, Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact center. Progent's consultants can provide support with any facet of Cisco VoIP Phone integration including reviewing dial plans, resolving QoS, configuring SIP trunks and CUBE session border controllers, installing Cisco ISR routers with CUBE internetworking support, and creating Cisco UCS server failover and Cisco Survivable Remote Site Telephony solutions for survivability.

Eliminate Dependence on an Individual Freelance Consultant
By creating a partnership with a full-service network support company such as Progent rather than with an individual freelance consultant, you are ensured fast availability of capable experts whenever you need them. You no longer have to be concerned that sickness, training, vacations, or conflicting priorities with other clients will leave you without help when you have an emergency.

Offsite Data Protection Manager Backup Service
Offsite backup is key to any full-fledged business continuity plan. Progentís affordably priced Offsite DPM Backup Service incorporates the advanced capabilities of Microsoft Data Protection Manager with the world-class security facilities of the QTS (formerly Herakles) Data Center in Sacramento to provide continual, non-disruptive backup for as much as 2.5TB of critical data from one or more of your Windows servers. Progent's managed service package includes all configuration, management, and monitoring needed for a comprehensive offsite data backup solution.

Hybrid Cloud Solutions Design and Deployment
Progent's hybrid cloud solutions consultantscan provide advanced online consulting support to assist companies of any size to integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective hybrid ecosystems that can include Windows and Linux operating systems and applications in hybrid topologies that combine physical resources along with cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud integration support services such as Office 365 integration with on-premises Exchange deployments and Microsoft Azure enterprise hybrid cloud planning and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and troubleshooting.

NetApp SAN Storage Solutions
Progent can provide enterprise customers remote or onsite NetApp SAN consulting support for NetApp's entire family of SAN products including Data ONTAP data management, MetroCluster, FlexPod cloud architecture, SnapMirror, SnapVauly continuous backup, Virtual Storage Console for VMware, MultiStore for secure IP space separation, OnCommand Reporting and Insight analytics, plus NetApp's FAS, AFF, V-Series and N-Series hardware products. Areas of NetApp SAN technology supported by Progent include system architecture, cloud integration, virtualization, migrations, non-disruptive patching, storage management, security and compliance, disaster recovery, and troubleshooting. Progent can provide Tier 3 support to help you to resolve issues with NetApp SAN storage deployments quickly and affordably based on best practices.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco CCIE-certified SIP infrastructure experts and Cisco CUBE integration experts can assist your business to design, integrate, manage, debug and enhance Cisco's SIP infrastructure technology and Cisco's CUBE (Cisco Unified Border Element)-based IP PSTN trunks. Progent offers affordable online or onsite expertise to assist you to move efficiently to a productive unified communications ecosystem that offers fast return on investment. Progent's Gold-certified Microsoft collaboration experts can help you to configure connections between Cisco's CUBE SBC and Microsoft's rich media applications like Skype for Business and Lync for access to a SIP PSTN trunk.

Advanced Server Monitoring with System Center 2016 Operations Manager Operations Manager
Progent provides a range of network maintenance packages built on Microsoft System Center 2016 Operations Manager services. Progent's remote, 24x7 network monitoring makes your computer network management proactive instead of crisis-based. By identifying emerging problems before they cause system disruptions, Progent's automated server monitoring can keep your information network safe from untimely and expensive service interruptions.

Progent's Consulting Services for SQL Server 2014
SQL Server 2014 incorporates major enhancements in critical areas including performance, availability, security, and cloud readiness. SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory technology that operates seamlessly with all types of applications including Online Transaction Processing (OLTP), enterprise data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can deliver cost-effective online and on-premises services including system design, deployment, management, troubleshooting, and application development services to help businesses of any size to realize maximum business value from their SQL Server 2014 investment. If you are currently using Microsoft SQL Server 2014, Progent can help your company to carry out an efficient upgrade to Microsoft SQL Server 2016.

Extended Hours Online Technical Support
Progent's low-priced after-hours online support program offers companies round-the-clock availability of remote technical support from Progent's Technical Response Center (TRC). Services offered beyond standard business hours include resolving issues with Microsoft server products, Windows desktop support, assistance with MS Office programs, system backup and restore, and basic routing and switching support for Cisco technology.

Talk to a Progent Computer Support Expert
To see how you can access a Progent network consultant for remote or onsite expertise in , call 1-800-993-9400 or go to Online Network Help.














© 2002- 2017 Progent Corporation. All rights reserved.