Napa, CA Remote Support from World-class Computer Troubleshooting Professionals
Progent's computer help services can provide your Napa, CA business cost-effective and consistent access to enterprise-class IT engineers. By delivering network support service when you require it, offering advanced expertise for critical technologies, offering value-added support such as automated network monitoring, and invoicing only for support you use, Progent offers your Napa, California business an economical option for maximizing the profitability of small-scale office information systems. If you run an on-premises system, connect to cloud resources, or have a hybrid cloud/on-premises network, Progent is the smart way for businesses to create and manage a reliable and secure IT system and to have quick availability of the skilled support usually available only to enterprises who are able to afford a sizeable in-house IT group.

For larger businesses, Progent offers co-sourcing and project management support to add to the skills of your in-house IT service personnel. This can cut costs and help meet schedules for major projects like software programming, disaster recovery planning and testing, security evaluations, merging datacenters, or software migrations and upgrades.

Progent can in addition offer access to accredited experts to help your company to plan and execute your cloud strategy.

Core Technologies Supported by Progent for Companies in Napa, California
Progent's national group of industry certified experts provides assistance for virtually all aspects of network systems found in businesses of any size. Technologies supported by Progent in Napa include:

Support Delivery Alternatives Available for Napa, California Businesses
Progent offers a selection of options for providing small companies and local governments with cost-effective computer services for troubleshooting, consulting, hosting services, and network management outsourcing. Progent's model for delivering network support is based on the Help Desk Call Center structure common to big IT organizations. Progent's Contact Center Service Mechanism ensures fast response, comprehensive service records, reliable follow-through, and tight cost control across an array of network support delivery alternatives that include online troubleshooting, on-premises help, top-level consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center offers urgent and scheduled online service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and worldwide. Progent's seasoned service professionals can assist customers to analyze and fix hardware and software problems without the cost or delay of in-person support calls. The background of Progent's network engineers allows them to resolve most network problems quickly. For complex problems, Progent's breadth of expertise allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-based signup procedure for first-time customers to accommodate emergency network problems and Progent charges per minute with no startup fees or minimums, so you are invoiced only for the support you get. Specialists available online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISA-certified security engineers. Find out additional details about Progent's remote computer troubleshooting expertise.

  • On-site Service
    Progent provides onsite computer assistance for signed-up customers in major metropolitan areas in the United States. Progent's onsite service technicians can work in conjunction with Progent's remote service experts to give small and midsize businesses the ideal combination: on-premises service professionals when you need them as well as the on-line expertise of Progent's seasoned team of IT consultants, security professionals, and business software programmers. The response time for in-person service calls is usually under one business day. Progent requires no sign-up or retainer fee for registering as a Progent client for onsite service. Find out more concerning why to sign up for Progent's onsite network support.

  • Help Desk Call Center
    Progent's Help Desk Call Center Outsourcing Services are intended for all businesses who need fast and dependable support from an online Contact Center with effective phone assistance, remote troubleshooting tools, and enough technical strength for full escalation. Since small and midsize businesses typically are constrained by tight IT budgets and can spare scant executive attention for dealing with network support, Progent's Help Desk Call Center Services could be the most cost-effective way to make sure that small business computer systems stay productive. Learn more details about Progent's Help Desk Call Center services.

  • IT Consulting Services
    Progent provides small and midsize businesses budget-friendly access to enterprise-class consultants who can deliver assistance with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, company-wide network protection engineering, high availability it system engineering, virtualization strategies, plus integration, programming and training for business applications such as accounting, ERP and MRP, management reporting, sales automation, and office productivity packages. Progent can provide assistance with one-shot projects such as site relocations and major software upgrades, longer term projects such as business information application development and customization, database application development and DBA services, and web development, continuing services such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure monitoring and network management, or emergency services like data restoration and virus cleanup.

  • Application Server Hosting
    Progent can host key business applications such as Exchange and Microsoft SQL Server to provide small businesses with higher levels of reliability, security, and recoverability than is feasible using the class of internal data center that is realistically affordable for most small companies. Since Progent utilizes the same facilities that support the gear of many of the planet's largest IT companies, Progent can save you the expense of creating and managing the systems required for world-class cooling, power failover, and uninterruptible Internet access. For managed applications, Progent can also ensure that upgrades and service packs stay updated, security and performance is continually tracked, and systems and data files are consistently archived and ready for full and rapid restoration. Find out more concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting services for all of a small company's servers in an environment that not only delivers the highest degree of fault-tolerance and expandability but that is also simple for clients to transfer to a different service provider or to move in-house whenever your business situation calls for it. Progent's Private Cloud hosting is structured around proven virtualization technologies that permit businesses with multi-vendor networks to benefit dramatically on the costs of capital equipment, system maintenance, and network administration while getting enterprise-class reliability and an unparalleled degree of vendor options. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally managed package, can handle the multi- platform and non- standardized networks typical of smaller businesses, and retains ownership of the licenses in the client's hands so that moving to a new virtualized system is fast, safe, and affordable. This avoids becoming a captive to a specific hosting service while still offering all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide expert remote consulting support to help companies of all sizes integrate their networks with popular public clouds including Azure and Amazon AWS. Progent can help your it team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that utilize local IT assets along with cloud services. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Azure planning and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Monitoring and Management
Progent's affordable ProSight portfolio of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely evade legacy signature-matching AV products. ProSight ASM protects local and cloud resources and provides a unified platform to manage the complete threat progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital files, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, and PCI and, when needed, can assist you to restore your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, track, optimize and troubleshoot their networking appliances such as routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating complex network management activities, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that need important software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading information security companies to deliver web-based control and world-class security for your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, DLP, and encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT staff and your Progent engineering consultant so any potential problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hosting solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect information about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with government and industry security regulations, higher utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your company's preparedness either to block or recover quickly from a ransomware attack. Progent will work with you directly to collect information concerning your existing AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective AV and backup/recovery environment that aligns with your company's requirements. For more information, refer to The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Alternative for Napa, California Businesses
Progent's staff size, breadth of information technology expertise, and familiarity with enterprise IT consulting allow small and midsize companies to avoid the problems associated with over reliance on thinly staffed service organizations or individual engineers.

Working with Progent allows your business to:

  • Prevent Excessive Dependence on Individual Consultants
    For network support, smaller businesses sometimes depend excessively on individual engineers. Although freelance service engineers have lower expenses than more substantial IT service firms and can typically bill nominally lower rates, they are occasionally too busy to respond quickly to urgent network problems. If an independent consultant is occupied with different customer, sick, on travelling, or in training, the lack of backup staff may require your company to go without assistance during a crisis. As your company expands, system downtime or difficulties with critical applications become more costly. The money you thought you were conserving on a freelancer can evaporate fast due to lost productivity. Also, when independent consultants confront unfamiliar technologies, the lack of a big consulting team to depend on for help forces them to learn on the job while your organization winds up with the costs for their continuing training.

  • Have Access to Certified Professionals in Complex IT Solutions
    Many smaller service organizations or freelance consultants who concentrate on small business IT consulting are capable of providing routine fixes but don't have the seasoning to work cost-effectively with complex IT configurations that have mixed platforms, many locations, Voice over IP implementations, remote workforces, interconnected financial and analytical applications, eCommerce, and custom business applications. Progent's experience with global companies and Progent's extensive group of experts can benefit your business because enterprise environments are inherently complicated, support issues demand thorough knowledge in numerous technical areas, and achieving a high degree of robustness, availability, and protection requires enterprise-proven leading practices.

  • Create a Solid Foundation for Seamless Growth
    Small companies often start with a network cobbled together on a shoestring budget. Lacking a solid architecture, a sequence of band-aid fixes commonly get piled on top of a weak foundation. As a business evolves, reliability and scalability problems can hinder the success of the business. Such environments need thorough assessment, intelligent strategic planning, and broad-based experience to upgrade to an IT environment that will act as the reliable basis to handle critical business requirements and ease future expansion.

  • Work with Solution Finders, Not Product Resellers
    Small companies require direction and insight to navigate through an increasingly complex array of technology alternatives available for accelerating business growth and enhancing productivity. Businesses do not need a network engineer or service firm that attempts to promote a product. Progent eliminates conflicts of interest by not selling hardware and software. Progent sells consulting and services exclusively. This allows Progent to match consulting support with the genuine interests of customers. Combining IT consulting and product selling can lead to a situation where the recommended solution is built around a predetermined technology instead of being driven by the actual needs of a customer.

How to Contact Progent
If your Napa, California business wants to contact Progent to ask about IT outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.

Fast Online Network Assistance
For fast online help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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