Expert Online Help for Napa, California Computer Networks from Microsoft Certified Consultants
Small companies have typically been underserved by large network service firms. Some small companies permit themselves to become excessively reliant on freelance engineers or small support firms who lack the bandwidth or extensive knowledge to react promptly or efficiently to network emergencies. Other small companies turn to mass-market support firms that employ technicians able to provide standardized fixes for common issues but who do not have the experience and versatility to deal with the diversity of environments and absence of standards that characterizes small business information networks.

Progent's proven approach to delivering low-cost and successful technical service to small companies has made Progent among the most respected Microsoft-certified network consulting firms in the industry. Progent has provided remote support to businesses in every state in the country (See Progent's customer testimonials).

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management services to add to the technical skills of your internal network service staff. Co-sourcing can reduce expenses and minimize technical risks for big projects such as software design and development, disaster recovery planning and testing, security audits, office consolidations, or technology migrations.

Progent can also offer access to accredited experts to assist your business to design and execute a sensible cloud strategy.

Key Technical Areas Serviced by Progent for Napa, California Business Networks
As a Microsoft-certified Partner IT service company that maintains a world-class group of Cisco CCIE network consultants and Apple Computer accredited consultants, Progent provides emergency assistance and low-cost online consulting to Napa, CA small businesses for a broad array of computer technologies including:

Service Delivery Alternatives for Napa, California Businesses
Progent has a selection of options for providing small companies with cost-effective IT services for troubleshooting, consulting, hosting services, and IT management outsourcing. Progent's paradigm for providing network support is based on the Help Desk operational structure common to big IT support groups. Progent's Help Desk Call Center Support Mechanism promotes fast support, comprehensive activity records, dependable follow-up, and tight expense control for an array of network service delivery options that include online repairs, onsite support, high-end consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center offers emergency and scheduled remote support for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's certified support professionals can assist customers to troubleshoot and fix network problems without the cost or time loss of in-person support visits. The experience of Progent's network consultants makes it possible to handle the majority of network problems quickly. For complex issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-based signup process for first-time clients to address urgent network problems and Progent charges by the minute with zero startup fees or minimums, so you pay only for the help you get. Experts available online include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISA-certified security professionals. Find out more details about Progent's remote network support expertise.

  • On-site Support
    Progent offers onsite computer support for registered customers in larger cities in the United States. Progent's onsite support personnel can operate in tandem with Progent's remote service experts to give small companies the best of both worlds: in-person support technicians when you require them plus the remote help of Progent's worldwide staff of network engineers, security specialists, and business software programmers. The wait time for on-site service visits is typically less than one business day. Progent requires no start-up or retainer fee for registering as a Progent client for on-premises support. Find out more details about how and why to register for Progent's onsite network support.

  • Help Desk
    Progent's Help Desk Call Center Services are designed for small and midsize businesses who require prompt and dependable support from an online Help Desk with effective phone support, remote repair capability, and enough technical depth for all needed escalation. Since smaller companies typically have tight information technology budgets and can provide little executive bandwidth for dealing with IT support tasks, Progent's Helpdesk Outsourcing Services could be the most efficient option to ensure that business computer systems stay up and running. Read more concerning Progent's Contact Center outsourcing services.

  • Consulting Services
    Progent provides small companies affordable availability of enterprise-class consultants who can deliver help with critical technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network design, network security consulting, non-stop it system consulting, virtual server strategies, plus configuration, programming and training for small business applications including financials, operations, reporting, CRM, and productivity packages. Progent can provide assistance with one-shot projects including office moves and major software migrations, longer term projects such as management information software programming and support, relational database software development and DBA support, and web design, on-going support including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system management, or urgent services like disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for mission-critical applications like Exchange and SQL Server to provide small companies with higher levels of reliability, security, and recoverability than is feasible with the class of internal data center that is practical for the majority of small businesses. Since Progent utilizes the same data centers that host the equipment of many of the world's biggest IT companies, Progent can eliminate the expense of building and maintaining the systems needed for enterprise-class cooling, electrical backup, and uninterruptible Internet connectivity. For managed applications, Progent can also see to it that patches and service packs stay updated, security and performance is continually monitored, and systems and data files are consistently archived and ready for complete and rapid restoration. Learn more concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting services for all of a small organization's servers in a setting that not only provides the top degree of availability and scalability but that is in addition easy for customers to transfer to another support provider or to bring in-house whenever your circumstance calls for it. Progent's Private Cloud hosting is based on tested virtual server techniques that allow small businesses with multi-vendor environments to benefit significantly on the expense of capital equipment, system support, and network management while achieving world-class dependability and an unparalleled level of vendor independence. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally administered solution, can handle the multi- OS and non- standardized environments common with smaller businesses, and keeps ownership of the software licenses in the client's possession so that moving to a new virtualized system is fast, reliable, and affordable. This avoids becoming a captive to a specific hosting provider while still offering all the economies associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide advanced remote support services to help organizations of any size connect their networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-only systems or in hybrid architectures that combine on-premises resources along with public clouds. To help you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud migration services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's Fixed-price Managed Services for Remote IT Management
Progent's value-priced ProSight series of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior machine learning tools to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily evade traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to automate the complete malware attack progression including filtering, detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization experts can assist your business to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that allows you prove compliance with legal and industry information security regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent action. Progent can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover rapidly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services offer small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of vital files, applications and VMs that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, monitor, optimize and debug their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always updated, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, locating appliances that require important updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the technology of top information security vendors to provide centralized management and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a deeper layer of inspection for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to keep your IT system running at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT personnel and your assigned Progent consultant so any looming issues can be addressed before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an unbiased assessment of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with government and industry security regulations, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's preparedness either to block or recover quickly from a ransomware attack. Progent will work with you directly to collect information about your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective security and backup/recovery system that aligns with your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Choice for Napa, California Small Businesses
Progent's size, breadth and depth of technical expertise, and familiarity with enterprise IT support allow small businesses to sidestep the pitfalls associated with over reliance on thinly staffed service firms or independent consultants.

Teaming with Progent allows your business to:

  • Avoid Over Dependence on Freelance Support Consultants
    For IT services, smaller companies often rely heavily on individual consultants. Though freelance support providers have lower expenses than larger IT service organizations and can typically bill apparently smaller rates, freelancers are occasionally unable to react quickly to urgent problems. If a freelance consultant is occupied with different client, ill, on travelling, or in training, the lack of backup staff may require your company to go without assistance in case of an emergency. As your company grows, system downtime or problems with critical applications get more expensive. The dollars you thought you were conserving on a freelancer can disappear fast due to lost output. In addition, when freelance engineers confront new technologies, the lack of a big engineering group to depend on for advice requires them to train on the job while your company ends up with the costs for their ongoing training.

  • Gain Access to Certified Professionals in Advanced Network Solutions
    Many small service firms or independent consultants focused on small company network support may excel at providing routine fixes but lack the seasoning to deal efficiently with complicated network environments with a variety of operating systems, many sites, VoIP systems, remote clients, integrated accounting and operational applications, data-driven web sites, and custom business software. Progent's experience with worldwide companies and Progent's extensive group of specialists can benefit your company because enterprise networks are by nature complicated, support issues demand in-depth understanding of in many technical disciplines, and achieving a high degree of robustness, availability, and security calls for enterprise-proven best practices.

  • Build a Solid Basis for Seamless Growth
    Small businesses typically start with a network cobbled together on a shoestring budget. Lacking a carefully designed architecture, a sequence of improvised fixes commonly get thrown onto of a marginal structure. As a business grows, reliability and scalability issues can undermine the success of the business. Such environments need thorough evaluation, intelligent strategic analysis, and broad-based expertise to migrate to a network infrastructure that can provide the reliable foundation to handle current business needs and ease future growth.

  • Partner with Solution Consultants, Not Resellers
    Smaller businesses require guidance and insight to navigate through an increasingly complicated array of technology alternatives available for accelerating growth and enhancing efficiency. Businesses do not need a network consultant or support firm that tries to promote products. Progent avoids conflicts of interest by not reselling hardware and software. Progent provides consulting and services only. This permits Progent to align consulting support with the real needs of clients. Combining IT support and product reselling can lead to a situation where the recommended solution is built around a predetermined vendor rather than being based on the actual requirements of a client.

Get in Touch with Progent
In case your Napa, California business wants to contact Progent for IT outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Immediate Remote Network Support
For immediate remote technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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