Expert Online Troubleshooting for Napa, California Networks from World-class Consultants
Small companies have typically been ignored by large IT service organizations. Many small companies permit themselves to become dangerously reliant on individual consultants or small support organizations who lack the size or comprehensive skill sets to react promptly or effectively to technical emergencies. Still other small businesses resort to giant support providers that employ personnel taught to offer standardized fixes for common problems but who are missing the experience and technical scope to handle the variety of configurations and lack of standardization that characterizes small company IT networks.

Progent's proven approach to delivering affordable and successful network service to small companies has made Progent one of the most respected Microsoft Gold IT consulting firms in the industry. Progent has delivered online support to businesses in every state in the United States and offers onsite technical support in most zip codes.

For larger companies, Progent offers co-sourcing services to supplement the subject matter expertise of your in-house IT support group. This can save money and help meet schedules for big IT initiatives like software design and development, disaster recovery planning, security audits, merging datacenters, or technology migrations.

Progent can also offer the services of certified consultants to assist your business to design and execute your cloud strategy.

Key Practice Areas Supported by Progent for Napa, California Businesses
A Microsoft Gold Certified Partner consulting firm that maintains a world-class team of Cisco qualified CCIE networking consultants and Apple certified engineers, Progent provides emergency troubleshooting and low-cost remote consulting to Napa, CA businesses for a broad range of computer technologies including:

Service Delivery Alternatives for Napa, California Companies
Progent offers a variety of options for providing small and midsize businesses with cost-effective IT services for troubleshooting, system architecture, hosting services, and network administration. Progent's model for providing computer support services is built on the Call Center operational structure familiar to big IT support organizations. Progent's Help Desk Call Center Service Model promotes rapid support, thorough service records, consistent follow-up, and strict expense monitoring for an array of network service delivery alternatives that include remote troubleshooting, on-premises support, high-end consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides urgent and scheduled online support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and globally. Progent's seasoned service professionals can help clients to analyze and fix network problems without the cost or time loss of travel for onsite support calls. The background of Progent's IT engineers allows them to resolve most IT issues quickly. For the most complex problems, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent offers a streamlined, web-accessible registration procedure for new clients to address emergency situations and Progent charges per minute with zero startup fees or minimums, so you are invoiced only for the help you get. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISM-certified security engineers. Learn additional details about Progent's online network troubleshooting expertise.

  • On-site Support
    Progent offers onsite computer support for signed-up customers in larger cities in the United States. Progent's on-site service technicians can work in tandem with Progent's online service engineers to deliver small businesses the optimal solution: onsite service technicians when you require them as well as the on-line expertise of Progent's worldwide team of IT engineers, security specialists, and business application developers. The wait time for on-site support visits is typically under 24 hours. Progent requires no start-up or retainer charge for registering as a Progent customer for on-premises support. Learn more details about how and why to register for Progent's in-person computer service.

  • Help Desk Call Center
    Progent's Help Desk Call Center Services are intended for all companies who need prompt and reliable support from an online Help Desk Call Center with efficient telephone support, remote repair tools, and enough technical strength for full escalation. Because small and midsize businesses usually are constrained by tight information technology funds and can provide scant management attention for dealing with network support tasks, Progent's Contact Center Services could be the most cost-effective way to make sure that business information networks are always productive. Read more about Progent's Help Desk Call Center outsourcing services.

  • Consulting Services
    Progent provides small and midsize businesses budget-friendly availability of world-class consultants who can provide help with vital technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network design, company-wide network security consulting, high availability network design, server virtualization strategies, plus integration, customization and training for business programs such as financials, ERP and MRP, business analytics, sales automation, and productivity software. Progent can provide assistance with one-shot projects such as site relocations and massive system migrations, longer term projects like management reporting application programming and support, relational database application programming and administration services, and web development, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure health monitoring and network management, or emergency response like disaster recovery and virus removal.

  • Application Hosting
    Progent can host key business applications such as Exchange Server and Microsoft SQL Server to provide small businesses with greater degrees of dependability, security, and recoverability than is possible with the class of in-house data center that is realistically affordable for most small organizations. Since Progent utilizes the same facilities that host the gear of many of the planet's largest IT organizations, Progent can save you the cost of creating and maintaining the systems required for enterprise-class environmental control, power backup, and redundant Internet access. For managed applications, Progent can also see to it that upgrades and revisions stay current, security and efficiency is constantly monitored, and systems are consistently backed up and available for complete and rapid restoration. Find out additional information about Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting services for the entirety of a small organization's production servers in a setting that not only provides the top level of dependability and extensibility but that is in addition easy for clients to transfer to a different service firm or to bring internally whenever your circumstance calls for it. Progent's Private Cloud hosting is built around proven virtualization technologies that allow businesses with mixed environments to benefit dramatically on the expense of hardware, system maintenance, and IT administration while achieving world-class availability and an unprecedented degree of vendor flexibility. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in a single centrally administered package, can support the multi- platform and loosely standardized networks typical of smaller businesses, and retains control of the licenses in the customer's hands so that moving to a different virtual system is fast, reliable, and affordable. This avoids becoming a prisoner of a single hosting service while still offering all the savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent offers advanced remote support services to help organizations of all sizes connect their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid network models that utilize on-premises resources along with public cloud services. To help you to integrate public cloud services with networks, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background delivering advanced consulting services remotely, and Progent can help you complete your cloud integration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Information Security
Progent offers a portfolio of low-cost, set-price monthly services designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top data security vendors to provide web-based control and comprehensive protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps most threats from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's onsite gateway device provides a deeper layer of inspection for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Exchange Server to track and protect internal email traffic that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis tools to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to manage the complete malware attack lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital files, apps and VMs that have become unavailable or damaged as a result of component failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your critical information. Read more about ProSight DPS managed backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, track, enhance and debug their networking appliances like routers, firewalls, and load balancers plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology maps are kept current, copies and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when problems are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common chores such as making network diagrams, expanding your network, finding devices that need critical updates, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Systems Watch: Server and Desktop Automated Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that uses advanced remote monitoring and management techniques to keep your IT system running efficiently by checking the state of vital assets that drive your business network. When ProSight Systems Watch detects an issue, an alert is sent automatically to your specified IT management staff and your Progent consultant so any looming problems can be addressed before they have a chance to impact your network Find out more details about ProSight Systems Watch server and desktop remote monitoring and management services.

Special Advantages of Working with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the baseline system software and office productivity programs used by the majority of small and mid-size businesses. As a Cisco-certified partner, Progent also offers help for an increasingly complex collection of infrastructure products such as PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless access. Furthermore, Progent's CISSP-certified security experts, CISM-qualified security engineers, CISA-authorized security audit consultants and GIAC-certified information assurance professionals can provide a business-wide view of system protection and can help with complex security programs like SIEM solutions to help enterprises meet industry standards and government requirements for IT data protection and reporting.

The breadth and size of Progent's consulting staff bring a unique array of advantages to clients trying to maximize the business value of their information network within a reasonable budget. These benefits include:

  • Best Industry Practices
    Progentís staff of Microsoft and Cisco certified experts average more than a decade of hands-on professional experience, in the trenches of IT support, executing a wide variety of technical tasks for a large array of businesses. Every Progent consultant shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting team. This ensures that you get not only world-class IT skills, but also a support engineer with field-tested methods for repairing real-world IT problems rapidly. Read additional information about Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing policy is to charge for phone support and on-site visits per minute. As a result, you are charged exclusively for received services. Progent does not impose a more expensive rate for off-hours or urgent support, and Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no service activation fee and requires no retainer for support services delivered during regular business hours. Many service organizations impose large minimum fees or charge in increments of a quarter hour or longer. Progent's small billing granularity avoids big invoices for quick repairs. Another benefit of granular billing is that customers won't be tempted to permit less critical issues to stay unaddressed until they grow into big ones. Read more about Progent's value pricing for IT outsourcing.

  • Complete Reporting of Network Support
    Progent has created a comprehensive support reporting system that stores and formats detailed documentation for all billed support activities. Unlike many freelance consultants or small service firms who provide minimal documentation or details of services performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support documentation sent by each staff member to every client. The discipline of documenting and archiving service activity allows more effective support and avoids a variety of common problems such as when a service client is effectively held captive to a consultant who wonít release vital service information. Find out more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to deal with technical issues that are within their comfort zone, Progent can focus on delivering high-value skills where Progent has little competition. Small companies who work with independent consultants or who maintain internal IT staffs gain when Progent passes on information about critical technology and tested processes to make their IT environments more reliable, secure, and productive. Find out more about Progent's knowledge transfer services.

Get in Touch with Progent
If your Napa, California business needs to get in touch with Progent for IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Immediate Online Technical Assistance
For immediate online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2018 Progent Corporation. All rights reserved.