Affordable Network Tech Support from Microsoft and Cisco Certified Experts for Businesses in Napa, CA
By delivering professional support when you need it, providing in-depth expertise for critical business applications, offering innovative services like virtual server hosting, billing only for services you receive, and requiring no setup fees or retainers for standard services, Progent helps you to maximize the competitive value of your information system and cut support expenses. Progent recognizes that network security, reliability, and efficiency are as important to small businesses as to major corporations but that small companies don't have the leverage to invest heavily in computer technology and in-house support groups. Progent's fundamental competitive advantage is that no network support organization can equal Progent's capability to deliver the network support your business requires when you require it and at prices you can justify.

For larger businesses, Progent offers co-sourcing and project management services to supplement the technical skills of your in-house IT support group. Co-sourcing can reduce expenses and minimize technical risks for major IT initiatives such as application design and development, disaster recover/business continuity planning and testing, network security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition offer the services of accredited experts to assist your company to design and implement a sensible cloud strategy.

Main Technical Areas Supported by Progent for Business Networks in Napa, California
Progent's team of world-class experts offers help for all facets of network systems found in businesses of any size. Technologies supported by Progent in Napa include:

Support Delivery Alternatives Available for Napa, California Companies
Progent offers a selection of alternatives for providing small and midsize businesses with cost-effective computer services for technical support, consulting, hosting, and IT management outsourcing. Progent's model for providing computer support services is built on the Help Desk Call Center structure familiar to larger IT organizations. Progent's Helpdesk Service Mechanism promotes rapid response, comprehensive activity documentation, dependable follow-through, and tight expense monitoring for a range of IT support delivery alternatives that include remote repairs, on-premises support, high-end consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center offers urgent and routine online service for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned support professionals can help clients to analyze and fix network issues without the cost or delay of in-person service calls. The experience of Progent's IT engineers allows them to resolve the majority of IT problems quickly. For complex issues, Progent's depth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent offers a streamlined, web-based signup process for first-time clients to address emergency situations and Progent bills by the minute with zero startup charges or minimums, so you pay only for the assistance you get. Specialists available online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and GIAC-certified security professionals. Find out additional details about Progent's online computer support services.

  • On-site Support
    Progent provides on-site technical support for signed-up customers in major metropolitan areas in the United States. Progent's onsite support technicians can operate in conjunction with Progent's remote support engineers to give small and midsize companies the ideal combination: on-premises service technicians when you require them plus the remote expertise of Progent's worldwide staff of IT engineers, security specialists, and business application programmers. The wait time for in-person support visits is typically less than one business day. There is no start-up or retainer charge for becoming a Progent customer for onsite support. Learn more details concerning how to sign up for Progent's in-person computer support services.

  • Phone Support
    Progent's Contact Center Services are intended for small and midsize companies who require prompt and dependable access to a professional Contact Center with effective telephone support, online troubleshooting capability, and sufficient technical strength for all needed escalation. Since smaller businesses usually are constrained by limited IT budgets and can provide scant executive bandwidth for dealing with IT support, Progent's Help Desk Outsourcing Services could be the most efficient way to make sure that small business information systems are always productive. Read more concerning Progent's Contact Center services.

  • Consulting Expertise
    Progent offers small and midsize businesses budget-friendly availability of enterprise-class IT professionals who can provide help with critical technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, company-wide network security consulting, high availability it system consulting, virtualization solutions, plus integration, programming and training for small business applications such as accounting, operations, business analytics, sales automation, and productivity software. Progent can provide assistance with one-time projects including office moves and major software migrations, longer term initiatives like management analytics application development and customization, database software programming and administration services, and web design, on-going support such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure monitoring and system management, or emergency response such as disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for vital business applications such as Exchange Server and SQL Server to provide small and midsize companies with higher degrees of availability, protection, and recoverability than is feasible using the type of on-site data center that is realistically affordable for most small companies. Since Progent uses the same facilities that support the gear of some of the planet's largest information technology organizations, Progent can eliminate the cost of building and managing the systems required for world-class cooling, power failover, and redundant Internet connectivity. For hosted applications, Progent can also see to it that upgrades and service packs stay current, security and efficiency is constantly tracked, and systems and data files are consistently archived and available for full and rapid restoration. Learn additional information concerning Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting services for all of a small or midsize organization's servers in a setting that not only delivers the top degree of dependability and scalability but that is in addition simple for clients to migrate to another support provider or to bring internally when your business situation warrants it. Progent's Private Cloud hosting service is based on proven virtual server technologies that permit companies with multi-vendor networks to save dramatically on the costs of hardware, infrastructure maintenance, and network management while achieving world-class availability and an unparalleled degree of vendor options. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered service, can handle the multi- OS and loosely standardized environments common with small businesses, and retains control of the software licenses in the client's possession so that moving to a new virtual host is fast, safe, and inexpensive. This eliminates ending up a captive to a single hosting provider while still offering all the savings associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers advanced remote support services to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid topologies that seamlessly combine on-premises resources along with cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of cloud migration support services that include Office 365 integration with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience delivering advanced consulting support online, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's value-priced ProSight suite of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior analysis tools to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely get by legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to address the entire threat progression including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alarms, device control, and web filtering through cutting-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP deployment that meets your company's unique needs and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also assist your company to set up and test a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup activities and allows fast recovery of critical files, apps and VMs that have become lost or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, optimize and troubleshoot their networking appliances like switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when problems are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that require critical software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the services and infrastructure of top data security companies to deliver centralized control and world-class protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the on-premises security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to help keep your network operating efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management personnel and your assigned Progent consultant so that any looming issues can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save as much as 50% of time spent trying to find critical information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making improvements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to get an unbiased assessment of the overall health of their information system. Powered by a selection of the top remote monitoring and management tools available, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential network assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with information security standards, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and less downtime. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's ability either to stop or recover quickly after a ransomware incident. Progent will consult with you directly to gather information concerning your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient security and backup system that meets your business requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Choice for Napa, California Small Businesses
Progent's size, breadth and depth of information technology skill, and experience with corporate network consulting enable small and midsize companies to sidestep the pitfalls related to over reliance on small support firms or independent engineers.

Working with Progent's Experts enables your company to:

  • Avoid Over Reliance on Freelance Consultants
    For network services, small companies sometimes depend heavily on individual engineers. Although individual service engineers carry lower overhead than more substantial IT service firms and can typically bill nominally lower fees, freelancers are occasionally stretched to far to respond rapidly to critical problems. If a freelance consultant is occupied with different customer, ill, on travelling, or in class, the lack of backup personnel may require your company to wait for help in case of a crisis. The more your company expands, system downtime or difficulties with line-of-business programs become more costly. The dollars you thought you were saving on an independent consultant can disappear quickly because of lost productivity. In addition, when independent engineers confront new technologies, the lack of a large engineering group to depend on for advice forces them to train on the job while your organization winds up with the costs for their ongoing training.

  • Have Access to Certified Professionals in Advanced Information Technology Issues
    Many smaller support organizations or freelance engineers focused on small business network consulting are capable of delivering connect-the-dots fixes but don't have the experience to work efficiently with complicated IT infrastructures that have a variety of platforms, numerous offices, Voice over IP implementations, mobile clients, integrated accounting and operational applications, data-driven web sites, and custom line-of-business software. Progent's background with worldwide companies and Progent's extensive staff of experts can be valuable to your business because big-company environments are by nature complex, support issues require thorough understanding of in many technical areas, and reaching an acceptable level of robustness, reliability, and protection requires industry-tested leading practices.

  • Build a Solid Basis for Seamless Growth
    Small companies typically start with a network implemented on a shoestring budget. Without a proper architecture, a series of band-aid repairs commonly get tossed onto of a weak structure. As a business evolves, stability and scalability issues can undermine the success of the business. These networks require proper assessment, intelligent strategic analysis, and broad-based experience to upgrade to an IT infrastructure that will provide the solid basis to meet current business requirements and support future expansion.

  • Team with Solution Finders, Not Product Resellers
    Small companies require guidance and education to navigate through an increasingly complicated maze of IT alternatives available for accelerating growth and improving productivity. They do not need a network consultant or service organization that attempts to sell them a product. Progent avoids conflicts of interest by not reselling hardware and software. Progent sells services and expertise only. This permits Progent to align technical services with the real needs of customers. Combining network support and product selling can lead to a conflict where the proposed solution is built around a predetermined vendor instead of being based on the actual needs of a customer.

Contact Progent
In case your Napa, California business wants to get in touch with Progent for network outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.

Fast Remote Technical Assistance
For fast remote technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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