Immediate, Low-cost Remote Computer Network Technical Support for Napa, California Small Businesses
For over twenty years, Progent has specialized in providing enterprise-quality network support services to clients who have small-business budgets. Progent has built a unique service system that includes a low-overhead, seamless virtual office network, sophisticated remote repair technology, a substantial team of consultants accredited in a wide range of IT practice areas, a Help Desk service model that promotes responsiveness and ensures follow-up, a worldwide team of on-line service experts, on-site support options for the majority of most zip codes in the United States, and a corporate ethos focused on fixing network problems in the shortest time and at the least cost to customers.

For medium-size and enterprise businesses, Progent can provide co-sourcing services to reinforce the subject matter expertise of your internal IT support team. This can cut costs and minimize technical risks for major IT initiatives such as application development, disaster recovery planning and testing, security audits, merging datacenters, or software migrations.

Progent can also provide access to certified experts to assist your company to design and implement your cloud computing strategy.

Primary Practice Areas Supported by Progent for Napa, California Businesses
A Microsoft-certified Partner computer support company that maintains a large group of Cisco certified CCIE networking consultants and Apple Computer accredited consultants, Progent provides urgent troubleshooting and low-cost online consulting to Napa, CA businesses for a broad range of computer technologies including:

Service Delivery Alternatives Available for Napa, California Companies
Progent offers a selection of alternatives for providing small and midsize companies and local governments with affordable IT services for troubleshooting, consulting, hosting, and IT administration. Progent's paradigm for delivering computer support services is based on the Help Desk structure familiar to big IT support groups. Progent's Helpdesk Service Mechanism ensures fast support, comprehensive service documentation, consistent follow-up, and tight cost control across an array of IT service delivery modes that include online repairs, onsite help, top-level consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center provides urgent and routine remote service for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and globally. Progent's seasoned service professionals can help customers to troubleshoot and repair network issues without the cost or delay of on-premises support calls. The background of Progent's IT consultants allows them to resolve the majority of IT issues quickly. For the toughest issues, Progent's depth of expertise makes it possible to escalate trouble tickets to world-class specialists. Progent offers a streamlined, web-based registration process for new customers to accommodate emergency situations and Progent charges by the minute with no sign-up charges or minimums, so you pay only for the support you get. Experts you can access online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and CISM-certified security professionals. Find out additional information about Progent's online computer support expertise.

  • On-site Service
    Progent provides on-site technical support for registered customers in larger cities in the United States. Progent's onsite support technicians can work in tandem with Progent's online support experts to deliver small and midsize companies the best of both worlds: onsite service professionals when you require them plus the remote expertise of Progent's seasoned team of IT engineers, security professionals, and business application programmers. The wait time for on-site support visits is usually under one business day. There is no sign-up or retainer charge for becoming a Progent client for onsite support. Find out more concerning why to sign up for Progent's in-person computer support services.

  • Help Desk
    Progent's Helpdesk Outsourcing Services are designed for all companies who need fast and dependable support from an online Help Desk with effective telephone support, online repair tools, and enough technical depth for full problem escalation. Because small and midsize businesses typically have limited information technology budgets and can spare scant management bandwidth for dealing with IT support tasks, Progent's Helpdesk Outsourcing Services could be the most cost-effective option to ensure that business information networks stay up and running. Read more about Progent's Help Desk outsourcing services.

  • IT Consulting Services
    Progent provides small and midsize companies affordable availability of world-class consultants who can provide assistance with vital technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network design, company-wide network security engineering, non-stop it system consulting, server virtualization strategies, plus configuration, customization and training for small business software such as accounting, ERP, management reporting, CRM, and productivity software. Progent can help with short-term projects such as site relocations and massive software upgrades, longer term projects such as business information software programming and customization, relational database application programming and DBA services, and web design, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and network administration, or emergency response like data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for mission-critical applications like Exchange and SQL Server in order to provide small and midsize businesses with higher degrees of reliability, security, and performance than is feasible using the class of on-site data center that is realistically affordable for most small and midsize organizations. Because Progent uses the same facilities that host the gear of some of the planet's biggest IT companies, Progent can save you the cost of building and maintaining the systems needed for enterprise-class environmental control, power backup, and uninterruptible Internet access. For hosted applications, Progent can also make sure that upgrades and revisions stay updated, protection and efficiency is constantly monitored, and systems are consistently backed up and available for full and prompt recovery. Learn more concerning Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting services for all of a small or midsize company's production servers in a setting that not only provides the top level of dependability and expandability but that is in addition easy for customers to migrate to a different service provider or to bring in-house if your circumstance calls for it. Progent's Private Cloud hosting is structured around proven virtual server technologies that allow small businesses with mixed networks to save dramatically on the expense of hardware, system support, and IT management while getting enterprise-class dependability and an unprecedented degree of vendor alternatives. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally administered service, can support the multi- OS and non- standardized networks common with smaller companies, and retains control of the licenses in the client's possession so that migrating to a different virtualized host is fast, safe, and inexpensive. This eliminates becoming a captive to a specific hosting service while still providing all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide expert remote support services to help companies of all sizes connect their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and administer hybrid environments that support Windows and Linux systems and apps in either cloud-based solutions or in hybrid topologies that combine physical IT assets along with public cloud services. To help you to integrate cloud services with networks, Progent offers a variety of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments, Azure design and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Remote IT Management
Progent's low-cost ProSight series of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology to defend endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily get by traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to manage the complete threat progression including protection, infiltration detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver ultra-affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device control, and web filtering through leading-edge technologies packaged within a single agent accessible from a unified control. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you demonstrate compliance with legal and industry information security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate action. Progent's consultants can also help your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables fast recovery of critical files, apps and virtual machines that have become lost or damaged due to hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their connectivity hardware like routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network maps are kept updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating appliances that require important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top data security companies to deliver centralized control and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a deeper layer of inspection for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your designated IT management staff and your Progent engineering consultant so any potential problems can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to obtain an unbiased evaluation of the health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security requirements, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to evaluate your organization's ability to block or recover rapidly after a ransomware attack. Progent will consult with you personally to collect information concerning your existing antivirus tools and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to create an efficient AV and backup/recovery environment that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Choice for Napa, California Small Businesses
Progent's size, breadth and depth of technical skill, and familiarity with enterprise IT support allow small and midsize businesses to sidestep the pitfalls associated with excessive dependence on thinly staffed support firms or individual engineers.

Working with Progent enables your business to:

  • Avoid Excessive Reliance on Individual Support Consultants
    For IT support, smaller businesses often depend heavily on independent consultants. Though individual support providers have lower expenses than larger support firms and can typically bill apparently smaller fees, freelancers are frequently stretched to far to respond quickly to critical network problems. If an independent engineer is busy with different customer, ill, on travelling, or in training, the absence of backup staff may require your business to wait for help during a crisis. As your small business grows, network downtime or problems with critical applications get more costly. The dollars you believed you were conserving on an independent consultant can disappear fast due to lost productivity. In addition, when independent engineers confront unfamiliar technologies, the unavailability of a large engineering team to fall back on for advice forces them to train on the job while your business winds up footing the costs for their ongoing education.

  • Gain Access to Experts in Sophisticated Information Technology Issues
    The majority of smaller support firms or freelance consultants who concentrate on small company network support may excel at providing routine fixes but lack the experience to deal efficiently with complex network environments with mixed platforms, many offices, VoIP systems, mobile clients, interconnected financial and analytical software, data-driven web sites, and custom business software. Progent's experience with global companies and Progent's large staff of experts can be valuable to your small business because enterprise networks are inherently complex, support problems require in-depth understanding of in numerous technical areas, and achieving an acceptable level of robustness, reliability, and protection calls for enterprise-proven processes.

  • Create a Solid Foundation for Growth
    Small businesses typically begin with an IT system cobbled together on a tight budget. Without a strong basis, a sequence of improvised repairs often get thrown on top of a marginal structure. As a business evolves, reliability and expandability issues can undermine the productivity of the organization. These networks need thorough evaluation, intelligent business analysis, and broad-based experience to migrate to a network environment that can provide the reliable basis to handle current business needs and ease downstream expansion.

  • Work with Solution Consultants, Not Product Resellers
    Smaller businesses require guidance and education to work through an ever more complex maze of technology options offered for enabling growth and enhancing productivity. Businesses do not need an IT engineer or service firm that tries to sell them products. Progent eliminates conflicted motives by not reselling hardware and software. Progent offers services and expertise exclusively. This permits Progent to align technical services with the real interests of clients. Mixing IT support and product selling can result in a situation where the recommended solution is based on a preselected technology rather than being driven by the true needs of a client.

How to Contact Progent
In case your Napa, California business wants to get in touch with Progent to ask about network outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Network Help
For fast online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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