Low-cost Network Help from Microsoft and Cisco Qualified Professionals for Companies in Napa, CA
By delivering professional support when you require it, providing specialized knowledge for key business applications, offering innovative services like virtual server hosting, invoicing solely for help delivered, and charging no setup or retainer fees for standard services, Progent allows you to maximize the competitive value of your It system and reduce support costs. Progent appreciates that information system protection, dependability, and efficiency are as important to small companies as to large enterprises but that small organizations don't have the economy of scale to spend heavily in information networks and in-house support groups. Progent's fundamental competitive advantage is that no network support firm can match Progent's ability to provide the IT support expertise your business needs whenever you require it and at a cost you can justify.

For larger businesses, Progent can provide co-sourcing support to reinforce the subject matter expertise of your internal IT support personnel. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives like application development, disaster recovery planning, network security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also provide access to accredited experts to assist your company to design and implement a sensible cloud strategy.

Key Areas of Expertise Supported by Progent for Business Networks in Napa, California
Progent's national team of certified experts provides assistance for all aspects of network technology found in organizations of any size. Practice areas served by Progent in and around Napa include:

Support Delivery Options for Napa, California Companies
Progent offers a variety of options for providing small and midsize companies and local governments with affordable IT services for troubleshooting, consulting, hosting services, and network management. Progent's paradigm for providing network support is based on the Help Desk structure common to big IT groups. Progent's Help Desk Call Center Support Mechanism promotes fast response, thorough service records, dependable follow-through, and tight cost control across an array of IT service delivery modes that include online repairs, on-premises support, top-level consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center provides emergency and routine remote support for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the United States and globally. Progent's seasoned service professionals can assist clients to troubleshoot and repair hardware and software problems without the cost or delay of travel for onsite support calls. The background of Progent's network engineers allows them to handle most network problems quickly. For the most complex issues, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent offers a streamlined, web-based registration procedure for first-time customers to accommodate emergency network problems and Progent bills per minute with no sign-up fees or minimums, so you pay only for the help you receive. Experts you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and GIAC-certified security professionals. Learn additional details concerning Progent's online computer support services.

  • Onsite Service
    Progent offers on-site computer support for signed-up clients in larger cities in the U.S. Progent's on-site support technicians can work in tandem with Progent's remote service experts to deliver small and midsize businesses the optimal solution: hands-on support professionals when you need them as well as the on-line expertise of Progent's worldwide team of network engineers, security professionals, and business software developers. The response time for on-site support calls is typically under 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent client for onsite service. Learn more about why to sign up for Progent's in-person network support services.

  • Help Desk Call Center
    Progent's Help Desk Call Center Outsourcing Services are intended for small and midsize businesses who need prompt and dependable access to an online Contact Center with effective phone assistance, online repair capability, and enough technical strength for all needed problem escalation. Since smaller businesses usually are constrained by tight IT budgets and can provide little executive bandwidth for handling IT support, Progent's Contact Center Services could be the most efficient option to ensure that small business information networks are always productive. Learn more details about Progent's Contact Center outsourcing services.

  • Consulting Services
    Progent provides small and midsize businesses budget-friendly access to world-class IT professionals who can provide assistance with vital technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network infrastructure, company-wide network security engineering, fault tolerant it system design, virtual server solutions, plus integration, customization and training for small business applications including financials, ERP and MRP, reporting, sales automation, and office productivity suites. Progent can provide assistance with one-shot projects including site relocations and major system migrations, longer term initiatives like management reporting software development and support, database application development and administration support, and web development, continuing services such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting for network monitoring and network management, or emergency services like data restoration and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for critical business applications like Exchange and Microsoft SQL Server to provide small businesses with higher levels of availability, security, and performance than is possible using the type of on-site data center that is realistically affordable for most small organizations. Since Progent utilizes the same data centers that support the equipment of many of the world's largest IT companies, Progent can save you the expense of building and managing the systems needed for world-class cooling, electrical failover, and uninterruptible Internet connectivity. For hosted application servers, Progent can also see to it that patches and revisions remain updated, protection and efficiency is constantly tracked, and systems are regularly archived and ready for full and rapid recovery. Learn additional information about Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting services for all of a small organization's production servers in a setting that not only delivers the top degree of fault-tolerance and expandability but that is in addition simple for customers to migrate to a different service firm or to move internally whenever your circumstance calls for it. Progent's Private Cloud hosting is built around mature virtual server techniques that permit businesses with mixed networks to benefit significantly on the costs of capital equipment, system support, and IT administration while achieving enterprise-class dependability and an unparalleled degree of vendor options. In contrast to ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based software in a single centrally administered service, can handle the mixed- OS and non- standardized networks typical of smaller businesses, and keeps control of the licenses in the customer's possession so that migrating to a different virtualized host is quick, safe, and inexpensive. This eliminates becoming a prisoner of a specific hosting provider while still providing all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent offers advanced online consulting to help organizations of any size integrate their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid architectures that seamlessly combine local resources as well as public cloud services. To help you to integrate cloud services with networks, Progent can provide a range of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure design and deployment services, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing high-level consulting services online, and Progent can make sure you complete your cloud migration initiatives quickly and within your budget.
Progent's Low-Cost Managed Services for Outsourcing Network Management
Progent's low-cost ProSight family of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of top information security vendors to provide web-based management and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your vulnerability to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam protection, DLP, and encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis technology to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to address the complete threat progression including protection, detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and allows fast recovery of critical files, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, optimize and troubleshoot their connectivity hardware like switches, firewalls, and access points plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating devices that need important software patches, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management personnel and your Progent consultant so that all potential issues can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information about your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size organizations to obtain an objective evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network devices conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory environment. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with government and industry security requirements, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure review.

Why Progent Is the Right Choice for Napa, California Businesses
Progent's size, breadth and depth of technical expertise, and familiarity with corporate network consulting allow small companies to avoid the problems related to excessive reliance on thinly staffed service firms or freelance consultants.

Working with Progent enables your small business to:

  • Prevent Over Reliance on Individual Consultants
    For network services, smaller businesses sometimes rely heavily on individual consultants. Although individual service providers carry lower overhead than more substantial support organizations and can typically charge nominally lower rates, they are occasionally stretched to far to react rapidly to urgent network problems. If a freelance engineer is occupied with another customer, ill, on travelling, or in class, the absence of replacement personnel may force your business to go without help in case of a crisis. As your company grows, network unavailability or difficulties with line-of-business applications become more costly. The dollars you thought you were saving on an independent consultant can disappear quickly because of lost productivity. In addition, when freelance engineers encounter unfamiliar technologies, the lack of a large engineering group to depend on for advice requires them to learn with the meter running while your company winds up with the bill for their continuing training.

  • Gain Access to Expertise in Complex IT Issues
    The majority of smaller service organizations or freelance engineers specializing in small company IT consulting may excel at delivering routine solutions but don't have the background to work cost-effectively with complex IT configurations with mixed operating systems, numerous offices, Voice over IP implementations, remote workforces, integrated financial and operational software, data-driven web sites, and specialized business applications. Progent's experience with worldwide companies and Progent's large staff of experts can be valuable to your small business because big-company environments are characteristically complicated, integration issues demand thorough understanding of in numerous technical areas, and achieving a high level of stability, availability, and protection calls for enterprise-tested best practices.

  • Create a Solid Foundation for Growth
    Small companies often begin with an IT system implemented on a shoestring budget. Lacking a proper architecture, a series of ad hoc fixes commonly get piled on top of a marginal foundation. As a business evolves, reliability and expandability problems can obstruct the success of the business. Such networks need proper assessment, intelligent strategic planning, and in-depth experience to migrate to a network infrastructure that will act as the solid basis to handle critical business requirements and support future growth.

  • Work with Solution Finders, Not Product Vendors
    Smaller companies need direction and education to work through an ever more complicated maze of IT options offered for accelerating growth and enhancing efficiency. They do not need a network consultant or support firm that tries to sell them products. Progent eliminates conflicted motives by not reselling hardware and software. Progent offers services only. This allows Progent to align technical support with the real needs of customers. Mixing IT support and product selling can result in a conflict where the proposed solution is built around a predetermined technology instead of being driven by the true needs of a client.

Contact Progent
If your Napa, California company wants to contact Progent to find out about IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Fast Remote Network Assistance
For fast remote assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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