Naperville, IL Remote Help from World-class Network Troubleshooting Professionals
Progent's computer network support services can provide your Naperville, IL company affordable and dependable access to world-class technical experts. By delivering IT support help when you need it, offering advanced expertise for key technologies, delivering unique support such as automated network monitoring, and invoicing only for services you receive, Progent gives your Naperville, Illinois business an affordable option for maximizing the profitability of small-scale business networks. If you maintain a local system, rely on cloud-based infrastructure, or manage a hybrid cloud/on-premises network, Progent is the smart way for businesses to create and support a reliable and secure information network and to have fast access to the experienced support typically restricted to enterprises who are able to maintain a sizeable in-house IT staff.

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to supplement the technical skills of your internal IT service personnel. Co-sourcing can reduce expenses and minimize technical risks for major IT initiatives like application programming, disaster recovery preparedness, security audits, office consolidations, or software migrations and upgrades.

Progent can also offer access to certified consultants to help your business to plan and implement a sensible cloud computing strategy.

Main Technologies Supported by Progent for Office Networks in Naperville, Illinois
Progent offers the support of accredited experts for all facets of information technology deployed in small and midsize companies. Products and technologies supported by Progent include:

Support Delivery Options for Naperville, Illinois Businesses
Progent offers a variety of alternatives for providing small businesses and local governments with affordable IT services for troubleshooting, system architecture, hosting, and IT administration. Progent's model for providing computer support is based on the Help Desk Call Center structure common to larger IT organizations. Progent's Contact Center Service Model ensures fast support, thorough service documentation, dependable follow-up, and tight expense monitoring for a range of IT service delivery modes that include remote troubleshooting, onsite support, top-level consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center provides urgent and scheduled remote assistance for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's certified support experts can assist clients to analyze and repair network problems without the expense or time loss of on-premises service calls. The experience of Progent's IT consultants allows them to resolve most IT issues quickly. For the most challenging issues, Progent's breadth of knowledge makes it possible to escalate support calls to world-class subject matter experts. Progent offers a streamlined, web-based registration process for new customers to address urgent network problems and Progent charges per minute with zero startup charges or minimums, so you are invoiced only for the help you get. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISA-certified security engineers. Learn more details concerning Progent's remote computer support expertise.

  • Onsite Service
    Progent provides on-site technical assistance for signed-up clients in larger cities in the U.S. Progent's on-site service personnel can operate in conjunction with Progent's online service experts to deliver small and midsize companies the optimal solution: in-person support technicians when you require them plus the remote help of Progent's worldwide team of IT consultants, security professionals, and business application programmers. The response time for in-person service visits is typically under 24 hours. There is no sign-up or retainer charge for registering as a Progent client for onsite support. Find out more details concerning why to sign up for Progent's onsite network support.

  • Phone Support
    Progent's Help Desk Call Center Outsourcing Services are designed for small and midsize companies who require fast and reliable access to a professional Help Desk Call Center with effective phone support, remote troubleshooting capability, and enough technical strength for full escalation. Since smaller companies typically are constrained by tight IT funds and can provide scant executive attention for dealing with IT support tasks, Progent's Help Desk Outsourcing Services could be the most cost-effective option to ensure that small business information systems are always up and running. Read more details concerning Progent's Contact Center services.

  • Consulting Expertise
    Progent provides small and midsize companies budget-friendly access to world-class IT professionals who can provide help with vital products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network architecture, network protection consulting, high availability network consulting, server virtualization strategies, plus integration, customization and support for small business software such as financials, operations, reporting, CRM, and productivity packages. Progent can provide assistance with one-shot projects such as office relocations and massive system upgrades, longer term projects such as management analytics software development and support, relational database software development and DBA support, and web development, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network health monitoring and system management, or urgent services such as data restoration and virus cleanup.

  • Application Hosting
    Progent offers hosting for key business applications such as Microsoft Exchange Server and SQL Server in order to provide small and midsize businesses with higher levels of reliability, security, and recoverability than is feasible with the type of on-site data center that is achievable for the majority of small businesses. Since Progent uses the same data centers that support the equipment of many of the world's largest information technology organizations, Progent can save you the investment in building and maintaining the infrastructure required for enterprise-class environmental control, electrical backup, and redundant Internet connectivity. For hosted applications, Progent can also ensure that upgrades and revisions stay current, security and performance is constantly monitored, and systems and data files are regularly archived and available for complete and rapid recovery. Learn more about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting for the entirety of a small company's servers in a setting that not only delivers the top level of dependability and expandability but that is in addition simple for clients to migrate to a different support firm or to move in-house when your situation warrants it. Progent's Private Cloud hosting service is structured around mature virtualization technologies that permit companies with mixed networks to save dramatically on the expense of hardware, infrastructure maintenance, and IT management while achieving enterprise-class dependability and an unprecedented level of vendor independence. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in a single centrally managed solution, can support the multi- platform and loosely standardized networks common with small businesses, and retains control of the software in the client's hands so that moving to a different virtualized host is quick, safe, and affordable. This eliminates ending up a captive to a single hosting provider while still offering all the cost savings related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent can provide advanced online consulting support to help companies of any size integrate their networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help your it team to design and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid architectures that combine local IT assets along with public cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a variety of cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure planning and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Management
Progent's affordable ProSight suite of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading data security companies to provide web-based control and world-class security for all your inbound and outbound email. The powerful architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis technology to guard endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to manage the entire malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of vital data, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to diagram, track, reconfigure and debug their networking appliances such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration of virtually all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating complex management activities, ProSight WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating devices that require important updates, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by tracking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so that any potential problems can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the system is virtualized, it can be ported easily to a different hosting environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an objective assessment of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with data security requirements, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure assessment.

Why Progent Is the Smart Alternative for Naperville, Illinois Small Businesses
Progent's size, breadth of information technology skill, and familiarity with enterprise network support enable small companies to avoid the problems related to excessive reliance on small support firms or independent consultants.

Working with Progent's Experts allows your small business to:

  • Prevent Over Reliance on Freelance Consultants
    For IT support, smaller businesses sometimes depend excessively on individual consultants. Although individual support engineers carry lower expenses than more substantial IT service firms and can typically bill apparently smaller rates, individuals are sometimes unable to respond rapidly to critical network problems. If a freelance engineer is occupied with another client, ill, on travelling, or in class, the lack of backup staff may require your business to wait for assistance in case of a crisis. As your small business grows, system unavailability or difficulties with critical programs get more costly. The money you thought you were conserving on a freelancer can disappear fast due to lower productivity. Also, when freelance engineers confront unfamiliar problems, the unavailability of a big consulting team to fall back on for assistance forces them to learn with the meter running while your company winds up footing the costs for their continuing training.

  • Gain Access to Certified Professionals in Sophisticated Information Technology Issues
    The majority of small service organizations or freelance engineers who concentrate on small business IT support are capable of delivering connect-the-dots solutions but lack the seasoning to deal cost-effectively with complex IT infrastructures that have mixed operating systems, numerous locations, Voice over IP systems, mobile workforces, integrated accounting and analytical software, data-driven web sites, and custom line-of-business software. Progent's experience with worldwide companies and Progent's extensive staff of specialists can be valuable to your small business because enterprise networks are characteristically complex, integration problems demand thorough knowledge in many technical areas, and achieving a high degree of robustness, reliability, and security calls for enterprise-proven best practices.

  • Build a Firm Foundation for Growth
    Small businesses typically begin with a network cobbled together on a shoestring budget. Without a solid basis, a sequence of band-aid fixes commonly get tossed onto of a weak structure. As a business grows, reliability and scalability problems can hinder the success of the business. These networks need proper evaluation, smart business analysis, and in-depth expertise to upgrade to a network infrastructure that will provide the solid foundation to meet critical business requirements and ease downstream expansion.

  • Work with Solution Finders, Not Product Resellers
    Small businesses require direction and insight to navigate through an increasingly complicated array of IT alternatives offered for accelerating growth and enhancing productivity. They do not need a network consultant or service organization that attempts to sell them a product. Progent eliminates conflicts of interest by not selling any products. Progent provides consulting and services exclusively. This allows Progent to match technical support services with the real needs of clients. Combining network support and product reselling can lead to a situation where the proposed solution is built around a preselected vendor instead of being based on the actual requirements of a customer.

Get in Touch with Progent
If your Naperville, Illinois business needs to contact Progent about IT outsourcing, consulting, or technical support, call 800-993-9400 or refer to Contact Progent.

Fast Remote Network Assistance
For immediate remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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