Expert Remote Service for Naperville, Illinois Computer Networks from Certified Engineers
Small businesses have traditionally been ignored by major IT service organizations. Some small businesses permit themselves to grow overly dependent on individual consultants or small consulting organizations who don't have the size or extensive knowledge to react quickly or efficiently to technical crises. Still other small companies turn to giant support providers that employ technicians taught to offer by-the-numbers solutions to common issues but who do not have the experience and versatility to handle the diversity of configurations and lack of standardization typical of small business information networks.

Progent's proven approach to delivering low-cost and effective network service to small companies has made Progent one of the top Microsoft network consulting firms in the country. Progent has delivered online help to companies in every state in the U.S. and can dispatch onsite help in most zip codes.

For larger businesses, Progent can provide co-sourcing services to reinforce the skills of your internal network support staff. Co-sourcing can cut costs and minimize technical risks for big projects like application design and development, disaster recovery preparedness, network security audits, office consolidations, or software migrations.

Progent can also provide the services of accredited experts to assist your company to design and execute a sensible cloud computing strategy.

Main Products and Technologies Supported by Progent for Naperville, Illinois Office Networks
As a Microsoft Certified Gold Partner consulting firm that maintains a world-class team of Cisco CCIE networking experts and Apple Computer certified engineers, Progent offers emergency assistance and affordable remote consulting to Naperville, IL companies for a broad range of computer technologies including:

Service Delivery Alternatives Available for Naperville, Illinois Businesses
Progent has a variety of alternatives for providing small and midsize companies with affordable IT services for technical support, consulting, hosting, and network administration. Progent's paradigm for providing computer support services is built on the Call Center operational structure familiar to big IT organizations. Progent's Help Desk Service Model promotes rapid response, comprehensive activity records, dependable follow-up, and tight expense monitoring across an array of network support delivery alternatives that include remote repairs, in-person help, top-level consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides emergency and routine remote support for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's certified support professionals can help clients to troubleshoot and fix network problems without the expense or delay of in-person service calls. The experience of Progent's network consultants makes it possible to handle most network issues quickly. For complex problems, Progent's breadth of expertise makes it possible to escalate support calls to world-class specialists. Progent provides a convenient, web-based signup process for first-time clients to accommodate urgent network problems and Progent charges per minute with zero sign-up fees or time minimums, so you are invoiced only for the support you get. Experts you can access online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and GIAC-certified security engineers. Learn more details about Progent's online computer troubleshooting expertise.

  • On-site Support
    Progent provides on-site computer assistance for registered clients in larger cities in the United States. Progent's on-site service technicians can work in conjunction with Progent's online support engineers to deliver small and midsize companies the best of both worlds: hands-on service technicians when you require them as well as the on-line help of Progent's seasoned team of IT consultants, security professionals, and business software developers. The response time for in-person service visits is typically under one business day. Progent requires no sign-up or retainer charge for becoming a Progent client for on-premises support. Find out more about how and why to sign up for Progent's onsite network support services.

  • Phone Support
    Progent's Helpdesk Services are intended for small and midsize businesses and local governments who need prompt and reliable access to a professional Helpdesk with effective telephone assistance, remote repair tools, and sufficient technical depth for all needed escalation. Since small and midsize businesses usually have tight information technology budgets and can provide little management bandwidth for handling IT support, Progent's Helpdesk Outsourcing Services could be the most efficient way to make sure that small business computer systems stay up and running. Read more details about Progent's Help Desk Call Center outsourcing services.

  • Consulting Services
    Progent offers small and midsize companies budget-friendly availability of enterprise-class consultants who can provide help with vital technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, company-wide network protection engineering, fault tolerant network consulting, virtual server strategies, plus integration, programming and training for small business applications including financials, operations, business analytics, CRM, and office productivity packages. Progent can provide assistance with short-term projects such as office moves and massive software migrations, extended initiatives such as management reporting software programming and customization, relational database software development and DBA services, and web development, on-going support including Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for network monitoring and network management, or urgent response like data restoration and virus cleanup.

  • Application Hosting
    Progent can host critical applications like Microsoft Exchange Server and Microsoft SQL in order to provide small and midsize companies with greater levels of reliability, protection, and performance than is possible using the class of on-site data center that is practical for the majority of small businesses. Because Progent uses the same data centers that host the equipment of many of the world's biggest IT companies, Progent can eliminate the expense of creating and maintaining the systems needed for world-class environmental control, power failover, and redundant Internet connectivity. For managed application servers, Progent can also see to it that upgrades and service packs stay current, security and efficiency is continually tracked, and systems are consistently archived and available for full and prompt restoration. Find out more about Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting services for the entirety of a small or midsize organization's servers in an environment that not only provides the top degree of availability and extensibility but that is also simple for clients to transfer to a different support provider or to move in-house when your business situation warrants it. Progent's Private Cloud hosting is based on tested virtual server technologies that allow businesses with multi-vendor environments to save dramatically on the costs of capital equipment, system support, and network administration while getting world-class availability and an unparalleled degree of vendor options. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally administered service, can handle the multi- platform and loosely standardized networks typical of smaller companies, and retains control of the software in the customer's hands so that migrating to a different virtual system is fast, reliable, and affordable. This eliminates ending up a prisoner of a single hosting service while still offering all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent offers advanced online consulting support to help companies of all sizes connect their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux systems and apps in either cloud-only solutions or in hybrid topologies that combine physical resources as well as public clouds. To help you to integrate public clouds with networks, Progent can provide a range of cloud integration services such as Office 365 integration with on-premises Exchange, Azure design and deployment consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing advanced consulting support remotely, and Progent can help you complete your cloud migration initiatives quickly and within your budget.
Progent's Fixed-price Managed Services for Information Assurance
Progent offers a portfolio of affordable, fixed-price monthly services designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading data security companies to deliver web-based management and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's onsite gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, protection against data leaks, and encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior machine learning technology to guard endpoint devices and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily escape traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud resources and provides a unified platform to address the entire malware attack progression including blocking, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows VSS and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of vital data, applications and virtual machines that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can deliver world-class support to set up ProSight DPS to to comply with regulatory requirements such as IPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Learn more about ProSight Data Protection Services managed backup.

Why Progent Offers the Right Choice for Naperville, Illinois Businesses
Progent's staff size, breadth and depth of technical expertise, and familiarity with corporate network consulting enable small businesses to sidestep the pitfalls associated with excessive dependence on thinly staffed support firms or freelance consultants.

Teaming with Progent's Experts allows your small business to:

  • Avoid Over Dependence on Freelance Support Consultants
    For network support, small businesses sometimes depend heavily on freelance consultants. Though freelance service engineers carry lower overhead than larger support firms and can typically bill apparently lower rates, freelancers are sometimes spread too thin to react quickly to critical situations. If an independent consultant is occupied with another client, sick, on travelling, or in training, the lack of replacement staff may require your business to wait for help in case of a crisis. The more your small business grows, system downtime or problems with line-of-business programs become more costly. The money you believed you were conserving on a freelancer can disappear fast due to lost output. Also, when independent consultants encounter new problems, the lack of a large engineering group to count on for assistance requires them to train on the job while your organization winds up footing the costs for their ongoing training.

  • Have Access to Expertise in Sophisticated IT Solutions
    The majority of smaller support firms or independent engineers who concentrate on small company network consulting may excel at delivering connect-the-dots fixes but lack the background to deal efficiently with complex IT infrastructures that have mixed operating systems, numerous sites, VoIP implementations, mobile workers, interconnected financial and operational software, eCommerce, and specialized line-of-business software. Progent's background with global enterprises and Progent's large team of specialists can be valuable to your business because enterprise environments are inherently complicated, integration issues demand thorough understanding of in numerous technical areas, and achieving an acceptable degree of robustness, reliability, and protection requires enterprise-tested processes.

  • Create a Solid Foundation for Growth
    Small companies typically start with an IT system implemented on a shoestring budget. Without a solid architecture, a sequence of band-aid repairs often get piled onto of a weak structure. As a business grows, reliability and expandability issues can hinder the productivity of the organization. These networks need thorough evaluation, intelligent strategic analysis, and broad-based expertise to migrate to a network environment that can act as the reliable basis to meet current business needs and support downstream expansion.

  • Partner with Solution Finders, Not Product Resellers
    Smaller businesses require direction and education to navigate through an increasingly complicated maze of technology alternatives offered for accelerating business growth and enhancing productivity. Businesses do not need an IT engineer or support firm that attempts to promote a product. Progent eliminates conflicted motives by not reselling hardware and software. Progent provides consulting and services exclusively. This permits Progent to match technical support services with the genuine interests of customers. Combining IT support and product selling can result in a situation where the recommended solution is based on a predetermined vendor instead of being based on the actual needs of a customer.

Contact Progent
If your Naperville, Illinois business needs to get in touch with Progent to ask about IT outsourcing, consulting, or technical support, call 800-993-9400 or visit Contact Progent.

Fast Remote Network Assistance
For immediate online technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

© 2002- 2017 Progent Corporation. All rights reserved.