Naperville, IL Online Support from World-class Network Service Experts
Progent's computer tech support services can provide your Naperville, IL business low cost and reliable support from world-class IT experts. By delivering network consulting service when you need it, providing specialized knowledge for vital applications, offering unique services such as automated network monitoring, and billing only for services you receive, Progent gives your Naperville, Illinois company an affordable solution for optimizing the productivity of small business information systems. If you run an onsite system, rely on cloud infrastructure, or manage a hybrid cloud/on-premises solution, Progent is the smart way for organizations to create and maintain a reliable and secure IT network and to have fast availability of the seasoned consulting usually available only to enterprises who are able to afford a sizeable internal IT group.

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to add to the subject matter expertise of your internal IT support team. This can cut costs and minimize technical risks for big projects such as software programming, disaster recover/business continuity preparedness, security evaluations, merging datacenters, or software migrations.

Progent can also provide access to certified experts to help your business to plan and execute your cloud strategy.

Core Technologies Serviced by Progent for Businesses in Naperville, Illinois
Progent's team of industry certified support professionals offers assistance for all facets of information technology deployed by businesses of all sizes. Areas supported by Progent in and around Naperville include:

Support Delivery Options Available for Naperville, Illinois Businesses
Progent offers a selection of alternatives for providing small and midsize companies with cost-effective IT services for troubleshooting, consulting, hosting, and IT management. Progent's model for providing computer support services is based on the Help Desk Call Center operational structure common to larger IT support groups. Progent's Contact Center Support Model promotes fast support, thorough activity documentation, consistent follow-through, and strict cost control for a range of IT support delivery options that include online troubleshooting, in-person support, high-end consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers emergency and scheduled online assistance for Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's seasoned service experts can help clients to troubleshoot and repair network problems without the cost or delay of travel for onsite support visits. The experience of Progent's IT consultants allows them to handle the majority of IT issues quickly. For the most complex problems, Progent's breadth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-based registration procedure for first-time customers to address urgent network problems and Progent bills by the minute with zero sign-up fees or minimums, so you pay only for the support you receive. Specialists you can access online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and GIAC-certified security professionals. Learn more details about Progent's remote computer troubleshooting expertise.

  • On-site Support
    Progent provides onsite technical support for signed-up customers in larger cities in the United States. Progent's on-site support technicians can work in conjunction with Progent's online service engineers to deliver small and midsize companies the optimal solution: onsite support technicians when you require them as well as the on-line expertise of Progent's seasoned staff of IT consultants, security professionals, and business application programmers. The wait time for in-person support visits is usually under one business day. Progent requires no start-up or retainer fee for registering as a Progent client for on-premises service. Learn more details concerning how and why to sign up for Progent's onsite network service.

  • Help Desk
    Progent's Help Desk Services are intended for all businesses and local governments who need fast and dependable access to an online Helpdesk with efficient telephone assistance, remote repair capability, and enough technical depth for all needed escalation. Since smaller companies typically are constrained by tight IT funds and can spare scant management bandwidth for handling network support tasks, Progent's Help Desk Outsourcing Services can be the most cost-effective way to make sure that small business computer networks are always up and running. Learn more details about Progent's Help Desk outsourcing services.

  • Consulting Expertise
    Progent offers small and midsize businesses affordable availability of world-class consultants who can deliver help with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network architecture, network protection consulting, fault tolerant it system consulting, server virtualization solutions, plus integration, programming and support for business programs such as accounting, operations, management reporting, sales automation, and productivity suites. Progent can help with short-term projects including site moves and massive system upgrades, extended initiatives like management information application programming and support, database software programming and DBA support, and web development, continuing services including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network health monitoring and system management, or urgent services like data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for key business applications like Exchange Server and SQL Server to provide small and midsize businesses with greater levels of reliability, security, and performance than is feasible with the type of internal data center that is practical for most small organizations. Because Progent utilizes the same data centers that support the gear of many of the planet's biggest information technology organizations, Progent can eliminate the cost of creating and managing the infrastructure needed for world-class cooling, power backup, and redundant Internet access. For managed application servers, Progent can also make sure that upgrades and service packs remain updated, protection and performance is continually monitored, and systems are consistently backed up and available for complete and rapid restoration. Find out more about Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides comprehensive hosting for all of a small organization's production servers in a setting that not only delivers the highest level of dependability and expandability but that is also convenient for clients to transfer to a different service firm or to move in-house if your circumstance warrants it. Progent's Private Cloud hosting is structured around proven virtualization techniques that allow companies with mixed environments to save dramatically on the costs of hardware, infrastructure support, and IT management while achieving world-class reliability and an unparalleled degree of vendor options. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally managed package, can handle the mixed- platform and loosely standardized networks typical of small businesses, and retains ownership of the software in the client's possession so that migrating to a different virtual system is quick, reliable, and affordable. This eliminates ending up a prisoner of a single hosting provider while still offering all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide expert remote consulting to help businesses of all sizes integrate their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help you to design and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-based systems or in hybrid architectures that utilize on-premises resources as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments, Azure planning and integration consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting expertise online, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Information Security
Progent's value-priced ProSight line of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the technology of top information security vendors to provide web-based management and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a further level of analysis for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to guard endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which routinely evade traditional signature-based AV products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to address the entire threat lifecycle including filtering, identification, mitigation, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup processes and allows rapid recovery of vital files, apps and virtual machines that have become lost or corrupted as a result of hardware failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight DPS to to comply with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services managed cloud backup and recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, optimize and troubleshoot their networking hardware like routers, firewalls, and access points as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating tedious management processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that require important updates, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Automated Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by checking the health of vital computers that power your information system. When ProSight Systems Watch detects a problem, an alert is transmitted automatically to your designated IT personnel and your Progent consultant so any potential issues can be resolved before they can disrupt your network Learn more about ProSight Systems Watch server and desktop remote monitoring and management services.

Unique Advantages of Teaming with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and productivity programs important to the majority of small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide help for an increasingly complex collection of infrastructure products such as firewalls, switches, routers, voice-over-IP options, and wireless access. In addition, Progent's CISSP-certified security experts, CISM-certified security professionals, CISA-authorized security audit specialists and GIAC-authorized information assurance professionals can provide a company-wide view of network protection and can help with advanced security programs like Security information and Event Management (SIEM) solutions to help companies meet business guidelines and statutory mandates for network data security and incident reporting.

The breadth and size of Progent's engineering team bring a powerful set of benefits to organizations wishing to increase the business value of their IT network within a realistic budget. These advantages include:

  • Best Service Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average longer than a decade of hands-on professional experience, at the forefront of network support, performing a wide variety of technical projects for a large mix of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into shared leading practices training that Progent instills in its support staff. This guarantees that you get not just world-class technical capability, but also a support engineer with field-tested methods for solving real-world IT problems efficiently. Learn more details concerning Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing model is to charge for online service and on-site help per minute. As a result, you are invoiced only for received support. Progent does not impose a higher rate for off-hours or emergency service, and Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no startup fee and requires no monthly commitment for support services provided during regular business hours. Many service firms impose large minimum fees or bill in increments of fifteen minutes or more. Progent's small pricing granularity does away with big invoices for quick solutions. An additional advantage of granular billing is that customers won't be tempted to allow minor issues to stay unaddressed until they become big ones. Learn additional information concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Delivered Support
    Progent has developed a sophisticated service reporting system that records and formats complete documentation for all delivered support activities. Unlike some independent consultants or small service firms who provide scant documentation or specifics of services performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support documentation sent by each consultant to every client. The discipline of detailing and organizing service activity allows more efficient service and eliminates a variety of typical misfortunes such as when a service client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom. Find out more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching customers to handle problems that are within their scope, Progent is able to focus on offering high-value services where Progent has little competition. Small companies who utilize freelance consultants or who maintain internal IT personnel gain when Progent passes on information about new technology and proven methodologies to make their IT environments more reliable, protected, and efficient. Read more concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Naperville, Illinois company needs to get in touch with Progent to find out about IT outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.

Fast Remote Technical Help
For fast remote help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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