Professional Remote Troubleshooting for Naperville, Illinois Small Business Computers from Certified Consultants
Small businesses have typically been overlooked by large network service firms. Some small businesses allow themselves to become overly dependent on freelance consultants or small consulting organizations who lack the bandwidth or extensive skill sets to react quickly or effectively to network emergencies. Still other small businesses turn to mass-market service providers that employ technicians able to offer standardized solutions to ordinary problems but who are missing the experience and technical scope to deal with the variety of environments and absence of standards that characterizes small company information systems.

Progent's time-tested approach to delivering affordable and effective technical service to small companies has made Progent one of the top Microsoft-certified IT consulting organizations in the country. Progent has provided online support to small businesses in every state in the U.S. (See Progent's customer testimonials).

For larger businesses, Progent can provide co-sourcing services to add to the subject matter expertise of your in-house IT support staff. Co-sourcing can cut costs and minimize technical risks for major IT initiatives such as application design and development, disaster recovery planning and testing, security evaluations, merging datacenters, or software migrations and upgrades.

Progent can also offer the services of accredited experts to assist your company to design and implement a sensible cloud computing strategy.

Core Products and Technologies Serviced by Progent for Business Networks in Naperville, Illinois
Progent's team of industry certified support professionals provides help for virtually all aspects of information technology deployed by companies of any size. Areas served by Progent in Naperville include:

Service Delivery Options Available for Naperville, Illinois Companies
Progent offers a selection of alternatives for providing small and midsize businesses and local governments with cost-effective computer services for troubleshooting, consulting, hosting, and network administration. Progent's model for delivering network support is built on the Help Desk operational structure familiar to larger IT groups. Progent's Contact Center Service Mechanism ensures rapid response, thorough service documentation, dependable follow-through, and tight cost control for a range of IT support delivery alternatives that include remote troubleshooting, onsite support, high-end consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center offers emergency and routine online support for Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's seasoned support professionals can help clients to troubleshoot and fix network issues without the cost or delay of travel for onsite support calls. The background of Progent's network consultants allows them to handle the majority of network problems rapidly. For the most challenging issues, Progent's depth of expertise makes it possible to escalate trouble tickets to advanced specialists. Progent offers a convenient, web-based signup process for first-time clients to accommodate urgent network problems and Progent bills per minute with zero startup fees or time minimums, so you pay only for the assistance you get. Specialists you can access online include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and CISA-certified security engineers. Learn additional details concerning Progent's remote computer support services.

  • On-site Service
    Progent provides onsite technical support for registered customers in major metropolitan areas in the U.S. Progent's onsite service technicians can work in conjunction with Progent's online service experts to deliver small and midsize businesses the best of both worlds: hands-on service technicians when you require them as well as the remote expertise of Progent's worldwide team of IT engineers, security professionals, and business software programmers. The wait time for on-site support visits is usually less than 24 hours. Progent requires no start-up or retainer fee for registering as a Progent client for onsite service. Learn more details about why to sign up for Progent's onsite network support.

  • Phone Support
    Progent's Contact Center Outsourcing Services are designed for all businesses and local governments who need fast and dependable support from a professional Contact Center with efficient telephone assistance, online troubleshooting capability, and sufficient technical strength for all needed escalation. Since small and midsize companies usually have tight information technology funds and can provide scant executive bandwidth for dealing with IT support tasks, Progent's Help Desk Services could be the most efficient way to make sure that small business computer networks stay up and running. Read more concerning Progent's Help Desk services.

  • Consulting Services
    Progent provides small and midsize companies budget-friendly availability of world-class IT professionals who can deliver help with critical products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network design, company-wide network security consulting, non-stop network consulting, server virtualization solutions, plus integration, programming and training for business applications including financials, ERP and MRP, business analytics, sales automation, and productivity packages. Progent can help with short-term projects such as office moves and massive system upgrades, extended projects such as management analytics application development and customization, relational database application programming and administration services, and web development, on-going services such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network health monitoring and system administration, or emergency response like disaster recovery and malware removal.

  • Application Hosting
    Progent offers hosting for critical applications such as Exchange and Microsoft SQL Server in order to provide small companies with greater levels of dependability, protection, and performance than is possible using the class of in-house data center that is practical for the majority of small organizations. Because Progent utilizes the same facilities that host the gear of some of the world's largest information technology companies, Progent can eliminate the investment in creating and managing the systems needed for world-class environmental control, electrical failover, and redundant Internet connectivity. For hosted applications, Progent can also ensure that patches and service packs stay updated, security and efficiency is continually monitored, and systems and data files are regularly backed up and available for full and rapid restoration. Find out additional information concerning Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides complete hosting for all of a small company's servers in a setting that not only provides the top level of availability and extensibility but that is also convenient for clients to transfer to another support provider or to move internally if your business situation calls for it. Progent's Private Cloud hosting service is founded on tested virtual server technologies that permit companies with mixed environments to save significantly on the expense of hardware, system maintenance, and IT management while getting enterprise-class availability and an unprecedented level of vendor flexibility. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally managed package, can handle the multi- platform and non- standardized environments common with smaller businesses, and keeps ownership of the software licenses in the customer's hands so that moving to a new virtualized host is quick, safe, and inexpensive. This eliminates becoming a prisoner of a single hosting provider while still offering all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent can provide advanced online support to help companies of any size connect their information networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid topologies that utilize physical resources as well as public cloud services. To help you to integrate public clouds with networks, Progent offers a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange, Azure planning and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of experience providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing Network Monitoring and Management
Progent's affordable ProSight family of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis technology to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely evade traditional signature-based AV tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to automate the complete malware attack lifecycle including protection, identification, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your organization's specific needs and that allows you demonstrate compliance with legal and industry data security regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate action. Progent's consultants can also help you to install and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical data, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your business-critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, track, optimize and debug their connectivity appliances such as routers and switches, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are detected. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding devices that need critical software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of leading information security companies to provide centralized control and world-class security for your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway device provides a deeper layer of inspection for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam protection, DLP, and encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email that stays within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating efficiently by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management personnel and your Progent consultant so that any looming issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard information related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and managing your IT documentation, you can eliminate up to 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to obtain an objective assessment of the health of their network. Based on some of the top remote monitoring and management tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory environment. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security standards, more efficient utilization of network resources, faster problem resolution, more reliable backup and restore, and less downtime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance consultant. The interview is intended to help evaluate your company's preparedness either to block or recover rapidly from a ransomware incident. Progent will consult with you personally to gather information concerning your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup system that meets your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and office productivity programs used by most small and medium-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly sophisticated collection of network technologies such as PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless connectivity. In addition, Progent's CISSP-qualified security experts, CISM-certified security engineers, CISA-certified security audit specialists and GIAC-certified information assurance experts can provide a business-wide view of network protection and can help with advanced security programs such as Security information and Event Management (SIEM) solutions to help companies meet industry standards and government mandates for network data protection and incident reporting.

The breadth and depth of Progent's consulting team bring a unique set of benefits to clients trying to maximize the business value of their IT system within an affordable budget. These benefits include:

  • Best Industry Methodology
    Progentís team of Microsoft and Cisco certified consultants average more than a decade of real-world professional experience, at the front lines of network support, performing a broad variety of technical tasks for a large array of clients. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its support team. This ensures that you get not only expert technical skills, but also a consultant with field-tested approaches for solving real-world IT problems rapidly. Find out additional information about Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing model is to charge for online service and on-premises visits per minute. Consequently, you owe only for delivered support. Progent does not demand a more expensive rate for off-hours or priority support, and Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no registration fee and asks no monthly commitment for support services delivered during regular business hours. Many support organizations impose large minimum fees or charge in increments of a quarter hour or longer. Progent's small pricing granularity avoids major invoices for quick solutions. Another advantage of granular billing is that you won't be inclined to allow minor problems to fester until they become major problems. Read additional information concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of IT Support
    Progent has developed a sophisticated support reporting system that records and organizes complete documentation for all billed services. Unlike some freelance consultants or local support organizations who offer scant documentation or specifics of services done, each service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the support documentation given by every consultant to each client. The practice of documenting and organizing support activity results in more effective support and avoids a variety of typical misfortunes such as when a support customer is effectively held captive to a consultant who wonít release the keys to the kingdom. Find out more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching customers to resolve technical issues that are within their comfort zone, Progent is able to concentrate on providing hard-to-find skills where Progent faces little competition. Small companies who work with independent consultants or who employ internal IT staffs benefit when Progent passes on knowledge about critical technology and tested processes to make their networks more robust, secure, and efficient. Learn more details about Progent's knowledge transfer services.

How to Contact Progent
In case your Naperville, Illinois business needs to get in touch with Progent for IT outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Fast Online Technical Help
For immediate online assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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