Professional Online Troubleshooting for Naperville, Illinois Networks from Microsoft Certified Consultants
Small companies have traditionally been underserved by large network service organizations. Many small businesses allow themselves to grow overly reliant on individual consultants or small support firms who don't have the size or extensive knowledge to respond quickly or efficiently to network crises. Other small companies resort to mass-market service firms staffed with personnel able to offer by-the-numbers fixes for common issues but who do not have the background and versatility to handle the variety of environments and absence of standards typical of small company information networks.

Progent's time-tested methodology for delivering affordable and effective network service to small businesses has made Progent among the premiere Microsoft-certified network service organizations in the industry. Progent has delivered remote help to small businesses in every state in the U.S. (See Progent's customer testimonials).

For larger businesses, Progent offers co-sourcing and project management support to reinforce the skills of your internal network service staff. Co-sourcing can save money and minimize technical risks for major IT initiatives such as software development, disaster recovery planning and testing, security audits, merging datacenters, or software migrations.

Progent can in addition offer the services of accredited experts to help your business to design and execute a sensible cloud computing strategy.

Main Products and Technologies Supported by Progent for Naperville, Illinois Business Networks
A Microsoft-certified Partner computer support firm with a world-class team of Cisco certified CCIE network infrastructure consultants and Apple Computer certified consultants, Progent offers urgent troubleshooting and affordable online consulting to Naperville, IL small businesses for a wide array of computer technologies such as:

Service Delivery Alternatives for Naperville, Illinois Businesses
Progent has a selection of alternatives for providing small companies with cost-effective computer services for troubleshooting, consulting, hosting services, and IT management outsourcing. Progent's paradigm for delivering IT support is built on the Help Desk Call Center structure common to big IT groups. Progent's Help Desk Call Center Support Model promotes fast response, comprehensive activity records, consistent follow-through, and strict cost control for an array of network service delivery alternatives that include remote troubleshooting, onsite help, top-level consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers urgent and routine online support for Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's certified service experts can help clients to analyze and fix hardware and software problems without the expense or delay of on-premises service calls. The background of Progent's IT consultants allows them to handle most IT issues rapidly. For the most challenging issues, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-accessible signup process for new customers to accommodate urgent network problems and Progent charges per minute with no sign-up charges or time minimums, so you pay only for the assistance you get. Specialists available remotely include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISA-certified security professionals. Learn more information about Progent's online network troubleshooting services.

  • Onsite Service
    Progent provides on-site computer support for registered customers in major metropolitan areas in the United States. Progent's on-site support personnel can work in tandem with Progent's remote support experts to deliver small companies the optimal solution: on-premises support professionals when you require them as well as the on-line expertise of Progent's worldwide staff of IT engineers, security specialists, and business software programmers. The wait time for in-person service calls is usually under 24 hours. Progent requires no start-up or retainer fee for registering as a Progent customer for onsite support. Find out more details about why to sign up for Progent's in-person computer support services.

  • Phone Support
    Progent's Contact Center Services are designed for small and midsize companies who need fast and reliable access to a professional Help Desk Call Center with effective telephone support, online repair tools, and sufficient technical depth for all needed problem escalation. Since small and midsize businesses usually are constrained by limited IT budgets and can spare scant management attention for handling network support tasks, Progent's Help Desk Outsourcing Services can be the most efficient option to make sure that small business information systems are always up and running. Learn more details about Progent's Contact Center outsourcing services.

  • IT Consulting Expertise
    Progent provides small companies affordable access to world-class IT professionals who can provide assistance with vital products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network design, network security engineering, high availability network consulting, server virtualization solutions, plus integration, programming and support for small business programs including accounting, ERP and MRP, reporting, CRM, and office productivity software. Progent can help with one-time projects including site relocations and massive software upgrades, longer term projects like management analytics software development and customization, relational database application programming and administration support, and web design, on-going services such as System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and network management, or emergency services such as disaster recovery and malware removal.

  • Application Hosting
    Progent can host mission-critical applications such as Microsoft Exchange Server and Microsoft SQL to provide small and midsize companies with greater levels of dependability, security, and recoverability than is possible using the type of on-site data center that is realistically affordable for most small businesses. Since Progent utilizes the same facilities that host the gear of some of the world's biggest IT organizations, Progent can save you the cost of creating and maintaining the infrastructure needed for enterprise-class environmental control, electrical backup, and uninterruptible Internet access. For managed application servers, Progent can also see to it that upgrades and service packs remain updated, protection and performance is constantly monitored, and systems and data files are consistently backed up and ready for complete and prompt restoration. Learn more concerning Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers full hosting for all of a small or midsize organization's servers in an environment that not only provides the top degree of fault-tolerance and expandability but that is also simple for clients to transfer to another support firm or to move in-house if your business situation warrants it. Progent's Private Cloud hosting service is built around mature virtual server techniques that allow small businesses with multi-vendor networks to benefit significantly on the expense of capital equipment, infrastructure support, and IT administration while getting world-class reliability and an unprecedented level of vendor alternatives. In contrast to ordinary SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in one centrally administered package, can handle the multi- OS and loosely standardized networks typical of smaller companies, and retains control of the licenses in the client's hands so that migrating to a new virtual host is fast, safe, and affordable. This eliminates ending up a captive to a single hosting provider while still offering all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent offers advanced online consulting services to help organizations of any size integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help you to plan and manage hybrid environments that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid topologies that utilize physical resources along with public cloud services. To help you to integrate public cloud services with networks, Progent offers a variety of public cloud integration services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of background providing advanced consulting support online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Management
Progent's affordable ProSight line of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis tools to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which easily escape traditional signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to address the entire malware attack progression including blocking, identification, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows VSS and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
    ProSight Enhanced Security Protection services offer affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge tools packaged within a single agent accessible from a unified control. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that addresses your company's unique needs and that allows you prove compliance with legal and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also help your company to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup activities and allows rapid recovery of critical files, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for small and mid-sized businesses to map out, track, enhance and troubleshoot their networking appliances like routers, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and sends notices when problems are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding devices that need important software patches, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the technology of top data security vendors to deliver web-based control and comprehensive protection for all your email traffic. The powerful structure of Email Guard integrates cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by tracking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so all potential issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether youíre making enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an objective assessment of the overall health of their IT system. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how well the configuration of your core infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, better compliance with information security requirements, higher utilization of network resources, faster troubleshooting, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone interview with a Progent backup/recovery consultant. The interview is designed to evaluate your organization's preparedness either to stop or recover rapidly from a ransomware incident. Progent will work with you directly to gather information concerning your existing security profile and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient security and backup system that meets your company's requirements. For details, see The ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Alternative for Naperville, Illinois Businesses
Progent's size, breadth and depth of technical expertise, and familiarity with corporate IT consulting enable small companies to avoid the pitfalls related to excessive reliance on small support organizations or independent consultants.

Teaming with Progent enables your small business to:

  • Avoid Over Dependence on Individual Consultants
    For IT services, smaller businesses sometimes rely excessively on freelance engineers. Although individual support engineers carry lower overhead than more substantial support organizations and can afford to bill apparently smaller fees, freelancers are occasionally spread too thin to react rapidly to urgent situations. If a freelance consultant is busy with different client, sick, on vacation, or in training, the lack of replacement staff may require your business to wait for help in case of a crisis. The more your company grows, network unavailability or problems with line-of-business applications become more expensive. The dollars you thought you were saving on a freelancer can disappear fast because of lower productivity. In addition, when independent consultants encounter new problems, the lack of a large consulting group to rely on for help forces them to train on the job while your company winds up footing the bill for their ongoing training.

  • Have Access to Experts in Complex Information Technology Issues
    Many small service firms or freelance engineers focused on small company network consulting may excel at delivering connect-the-dots solutions but don't have the background to deal efficiently with complex network infrastructures with a variety of platforms, multiple sites, VoIP systems, mobile workers, integrated financial and operational software, data-driven web sites, and custom line-of-business software. Progent's background with worldwide companies and Progent's large group of specialists can benefit your business because big-company environments are characteristically complex, integration issues require thorough knowledge in numerous technical disciplines, and reaching an acceptable degree of robustness, availability, and security requires enterprise-tested processes.

  • Create a Firm Foundation for Growth
    Small businesses typically start with an IT system implemented on a tight budget. Without a solid architecture, a series of ad hoc repairs commonly get thrown on top of a marginal foundation. As a company evolves, reliability and expandability problems can hinder the productivity of the business. These environments need proper assessment, intelligent strategic planning, and broad-based expertise to upgrade to a network infrastructure that will act as the reliable foundation to handle critical business requirements and ease future expansion.

  • Work with Solution Consultants, Not Resellers
    Small businesses require guidance and education to work through an increasingly complex maze of IT alternatives offered for accelerating growth and improving productivity. They do not need an IT engineer or support organization that tries to sell them products. Progent avoids conflicts of interest by not reselling any products. Progent offers services exclusively. This permits Progent to match consulting services with the genuine needs of clients. Mixing IT consulting and product reselling can lead to a conflict where the proposed solution is built around a predetermined technology instead of being based on the actual requirements of a client.

Contact Progent
In case your Naperville, Illinois business needs to get in touch with Progent to ask about network outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.

Fast Online Network Assistance
For immediate online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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