Naperville, IL Online Help from Certified Network Service Consultants
Progent's computer network help services can provide your Naperville, IL business cost-effective and consistent support from world-class information technology professionals. By delivering network consulting help when you need it, offering advanced knowledge for mission-critical applications, delivering value-added services such as 24x7 server monitoring, and charging only for support you use, Progent gives your Naperville, Illinois company an affordable option for maximizing the productivity of small office information systems. Whether you maintain an onsite datacenter, connect to cloud-based resources, or manage a hybrid cloud-and-local solution, Progent is the smart way for organizations to build and maintain a robust and safe information network and to have fast access to the seasoned consulting ordinarily available only to businesses who are able to afford a large internal information technology organization.

For medium-size and enterprise companies, Progent offers co-sourcing and project management services to reinforce the subject matter expertise of your in-house network support personnel. This can cut costs and minimize technical risks for major projects like application design and development, disaster recover/business continuity planning and testing, security audits, office consolidations, or software migrations and upgrades.

Progent can in addition offer access to certified consultants to assist your company to design and implement a sensible cloud strategy.

Main IT Areas Supported by Progent for Businesses in Naperville, Illinois
Progent offers the services of certified consultants for all facets of business network technology found in small companies and local governments. Technologies supported by Progent include:

Support Delivery Options Available for Naperville, Illinois Companies
Progent offers a selection of options for providing small and midsize businesses and local governments with affordable computer services for technical support, consulting, hosting services, and network administration. Progent's paradigm for delivering network support is built on the Help Desk Call Center operational structure common to larger IT organizations. Progent's Contact Center Support Model promotes rapid response, thorough activity records, reliable follow-through, and tight expense monitoring across a range of IT service delivery alternatives that include online troubleshooting, in-person support, high-end consulting, as well as server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides urgent and scheduled remote assistance for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's certified service professionals can assist clients to troubleshoot and fix network problems without the cost or delay of on-premises support visits. The experience of Progent's network engineers makes it possible to handle most IT issues rapidly. For the most challenging problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a streamlined, web-accessible signup procedure for new customers to address urgent situations and Progent charges per minute with no startup fees or time minimums, so you pay only for the support you receive. Specialists available online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISA-certified security professionals. Learn more details about Progent's online computer support expertise.

  • On-site Support
    Progent provides on-site computer assistance for registered customers in larger cities in the United States. Progent's onsite service technicians can work in conjunction with Progent's online service experts to deliver small companies the best of both worlds: onsite support technicians when you require them plus the on-line help of Progent's seasoned staff of network engineers, security professionals, and business software programmers. The response time for on-site support calls is usually under 24 hours. Progent requires no start-up or retainer charge for becoming a Progent client for on-premises support. Find out more concerning how and why to sign up for Progent's onsite computer support services.

  • Help Desk Call Center
    Progent's Contact Center Outsourcing Services are designed for all businesses who need fast and dependable access to an online Helpdesk with effective telephone assistance, remote troubleshooting capability, and sufficient technical depth for all needed escalation. Since small and midsize businesses usually are constrained by limited IT budgets and can spare little management bandwidth for handling network support, Progent's Help Desk Services can be the most cost-effective option to make sure that business information systems stay up and running. Learn more concerning Progent's Help Desk Call Center services.

  • IT Consulting Expertise
    Progent provides small companies budget-friendly access to world-class IT professionals who can deliver assistance with vital products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network architecture, network protection consulting, non-stop it system engineering, server virtualization solutions, plus configuration, programming and support for business software including accounting, ERP, management reporting, CRM, and productivity software. Progent can help with short-term projects such as site moves and major system migrations, longer term projects such as management information application programming and support, database software development and DBA support, and web development, continuing services including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and system administration, or urgent response like disaster recovery and virus cleanup.

  • Application Hosting
    Progent can host vital applications like Exchange Server and MS SQL in order to provide small companies with higher degrees of reliability, security, and recoverability than is possible using the class of internal data center that is achievable for most small companies. Because Progent uses the same data centers that host the gear of many of the world's biggest IT companies, Progent can save you the investment in building and maintaining the infrastructure required for enterprise-class cooling, electrical failover, and uninterruptible Internet access. For hosted applications, Progent can also make sure that patches and service packs stay current, protection and performance is continually tracked, and systems are consistently archived and available for full and prompt restoration. Find out additional information about Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting for the entirety of a small or midsize organization's production servers in an environment that not only provides the highest degree of availability and extensibility but that is in addition convenient for clients to transfer to another support provider or to move internally whenever your situation calls for it. Progent's Private Cloud hosting service is based on proven virtual server techniques that permit businesses with mixed environments to benefit dramatically on the expense of capital equipment, infrastructure maintenance, and IT administration while getting world-class reliability and an unparalleled degree of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-centric applications in a single centrally managed solution, can support the mixed- platform and non- standardized networks typical of small businesses, and keeps ownership of the software licenses in the customer's possession so that moving to a different virtual host is quick, safe, and inexpensive. This avoids ending up a captive to a specific hosting service while still providing all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting Services
    Progent offers advanced online support to help companies of all sizes connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid topologies that seamlessly combine on-premises IT assets along with public cloud services. To assist you to incorporate cloud services with networks, Progent offers a range of public cloud migration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting support online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's value-priced ProSight series of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior-based machine learning tools to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily get by traditional signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and offers a single platform to manage the complete threat progression including blocking, infiltration detection, mitigation, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection managed services offer economical in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that helps you demonstrate compliance with government and industry data security regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that require urgent attention. Progent's consultants can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup processes and enables fast restoration of vital data, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, and PCI and, when needed, can assist you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, track, optimize and debug their networking appliances like switches, firewalls, and access points as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are kept updated, copies and displays the configuration of virtually all devices on your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating appliances that require important updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top data security companies to deliver centralized control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to external threats and conserves system bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a further level of analysis for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT management staff and your Progent consultant so that any looming issues can be resolved before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data related to your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate as much as 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an objective evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with information security regulations, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to help evaluate your organization's preparedness either to stop or recover quickly from a ransomware attack. Progent will consult with you personally to collect information about your current AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup/recovery environment that aligns with your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline network software and office productivity applications used by most small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide help for an increasingly complex collection of infrastructure technologies including firewalls, routers and switches, voice-over-IP solutions, and wireless networking. Furthermore, Progent's CISSP-certified security experts, CISM-certified security engineers, CISA-qualified security audit consultants and GIAC-certified information assurance experts offer a company-wide perspective on system security and can assist with advanced security projects such as Security information and Event Management (SIEM) solutions to help companies comply with business guidelines and statutory regulations for IT information security and incident reporting.

The breadth and size of Progent's consulting team bring a unique array of benefits to organizations wishing to maximize the productivity of their IT system within an affordable budget. These advantages include:

  • Best Service Methodology
    Progentís team of Microsoft and Cisco qualified experts average longer than a decade of real-world professional background, at the front lines of network service, performing a wide variety of technical projects for an extensive mix of businesses. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent teaches its consulting staff. This ensures that you get not only world-class technical help, but also a support engineer with field-tested approaches for solving actual network problems quickly. Read additional information about Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing policy is to bill for remote support and on-site help per minute. Consequently, you owe only for received support. Progent does not demand a higher rate for after-hours or urgent support, and Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. Also, Progent applies no sign-up charge and requires no monthly commitment for services provided during regular business hours. Many support firms impose substantial minimum fees or charge in increments of a quarter hour or more. Progent's small billing granularity avoids king-size bills for quick fixes. An additional benefit of granular billing is that customers will not be inclined to permit minor issues to stay unaddressed until they grow into major ones. Find out more details about Progent's value pricing for IT outsourcing.

  • Full Documentation of IT Services
    Progent has created a sophisticated service reporting system that records and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or local service organizations who provide scant documentation or specifics of services done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support reports sent by each staff member to every client. The practice of detailing and organizing support records allows more efficient service and avoids a variety of typical misfortunes such as when a support customer is effectively held hostage to a consultant who wonít release the keys to the kingdom. Find out more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to deal with technical issues that are within their scope, Progent can concentrate on offering hard-to-find services where Progent faces little competition. Small companies who work with independent service providers or who employ in-house IT personnel gain when Progent passes on knowledge about new technology and tested processes to make their IT environments more reliable, secure, and efficient. Learn more about Progent's knowledge transfer services.

Contact Progent
If your Naperville, Illinois business wants to contact Progent to find out about network outsourcing, consulting, or technical support services, phone 800-993-9400 or visit Contact Progent.

Fast Remote Network Assistance
For immediate online assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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