Immediate, Low-cost Online Computer Troubleshooting for Naperville, Illinois Small Companies
For more than two decades, Progent has focused on delivering enterprise-quality computer support services to clients with small-company IT budgets. Progent has developed a unique service system that includes a low-overhead, seamless virtual office network, custom online troubleshooting tools, a large pool of engineers certified in a broad range of IT practice areas, a Call Center operational model that promotes efficiency and ensures follow-up, a global group of remote service professionals, on-site service availability for the majority of most zip codes in the U.S., and a company culture committed to resolving technical issues in the shortest time and at the least cost to customers.

For mid-size and large companies, Progent offers co-sourcing support to reinforce the technical skills of your in-house IT service personnel. Co-sourcing can save money and help meet schedules for major projects like application development, disaster recover/business continuity planning and testing, security evaluations, office consolidations, or software migrations.

Progent can in addition offer access to certified consultants to assist your business to plan and implement a sensible cloud strategy.

Core Products and Technologies Serviced by Progent for Naperville, Illinois Business Networks
As a Microsoft Gold Certified Partner computer support firm that maintains a world-class group of Cisco CCIE network experts and Apple Computer certified engineers, Progent offers emergency troubleshooting and low-cost remote consulting to Naperville, IL businesses for a wide array of information technologies including:

Service Delivery Alternatives Available for Naperville, Illinois Companies
Progent has a selection of alternatives for providing small businesses and local governments with cost-effective IT services for troubleshooting, consulting, hosting, and IT management outsourcing. Progent's paradigm for providing IT support services is based on the Help Desk Call Center structure common to big IT support organizations. Progent's Helpdesk Support Mechanism ensures fast response, thorough activity records, reliable follow-up, and tight cost control for a range of network service delivery options that include remote troubleshooting, in-person help, high-end consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides emergency and routine online support for Windows, Linux, Apple Mac, and Cisco-based environments in the U.S. and globally. Progent's certified service experts can assist customers to troubleshoot and fix network problems without the expense or time loss of in-person support visits. The background of Progent's network engineers allows them to resolve most IT problems quickly. For complex issues, Progent's depth of knowledge makes it possible to escalate trouble tickets to advanced specialists. Progent offers a convenient, web-based signup procedure for new customers to accommodate urgent network problems and Progent bills per minute with no sign-up fees or time minimums, so you pay only for the assistance you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and CISSP-certified security engineers. Find out more information about Progent's online computer troubleshooting services.

  • On-site Support
    Progent offers on-site technical support for signed-up clients in major metropolitan areas in the United States. Progent's on-site service technicians can operate in conjunction with Progent's remote support engineers to deliver small and midsize companies the best of both worlds: in-person support professionals when you need them plus the remote expertise of Progent's worldwide staff of IT engineers, security specialists, and business software programmers. The wait time for on-site service calls is usually less than one business day. There is no start-up or retainer fee for registering as a Progent client for onsite support. Find out more details about how to sign up for Progent's in-person network support services.

  • Help Desk
    Progent's Help Desk Call Center Services are intended for all businesses and local governments who require prompt and dependable access to an online Help Desk Call Center with efficient telephone assistance, remote troubleshooting tools, and sufficient technical strength for all needed escalation. Because smaller businesses typically are constrained by tight IT budgets and can spare scant executive attention for dealing with IT support tasks, Progent's Help Desk Call Center Services could be the most cost-effective way to ensure that business information networks are always up and running. Read more concerning Progent's Help Desk services.

  • IT Consulting Expertise
    Progent provides small and midsize companies budget-friendly availability of world-class consultants who can deliver assistance with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server support, Cisco network infrastructure, company-wide network protection consulting, fault tolerant network consulting, virtualization solutions, plus configuration, programming and training for small business software including financials, ERP, reporting, sales automation, and productivity packages. Progent can help with short-term projects such as office moves and massive software migrations, longer term projects such as business reporting application programming and customization, relational database software development and DBA support, and web design, on-going services including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure health monitoring and system management, or urgent services like disaster recovery and malware removal.

  • Application Hosting
    Progent can host mission-critical applications like Exchange Server and MS SQL in order to provide small companies with greater degrees of reliability, security, and performance than is feasible using the type of internal data center that is practical for the majority of small companies. Because Progent utilizes the same facilities that host the equipment of many of the planet's largest IT organizations, Progent can eliminate the expense of creating and managing the systems required for world-class environmental control, power backup, and uninterruptible Internet connectivity. For managed applications, Progent can also ensure that upgrades and revisions stay updated, protection and performance is continually tracked, and systems are regularly backed up and ready for full and rapid restoration. Learn more about Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting services for all of a small company's production servers in an environment that not only delivers the top degree of dependability and scalability but that is also easy for customers to transfer to a different support firm or to move in-house whenever your business situation calls for it. Progent's Private Cloud hosting is founded on proven virtualization technologies that permit businesses with mixed environments to save significantly on the costs of capital equipment, infrastructure support, and IT management while getting enterprise-class reliability and an unparalleled degree of vendor independence. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-based software in a single centrally managed package, can support the mixed- platform and non- standardized networks typical of smaller companies, and keeps ownership of the software in the client's hands so that moving to a different virtual system is fast, reliable, and inexpensive. This avoids becoming a captive to a specific hosting service while still offering all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers advanced online support services to help companies of any size connect their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to plan and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that combine on-premises resources along with public clouds. To help you to incorporate public cloud services with physical datacenters, Progent can provide a variety of cloud migration support services that include Office 365 integration with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background delivering advanced consulting services remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and affordably.
Progent's Fixed-price Managed Services for Remote Network Management
Progent's value-priced ProSight line of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily evade traditional signature-based AV products. ProSight ASM protects local and cloud-based resources and provides a unified platform to address the complete malware attack progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your company's specific needs and that allows you prove compliance with legal and industry data security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also help your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup processes and allows fast restoration of critical files, applications and virtual machines that have become unavailable or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, whenever necessary, can help you to recover your critical data. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration of almost all devices on your network, monitors performance, and generates notices when problems are detected. By automating complex management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that need important software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading data security vendors to provide web-based control and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway device adds a deeper layer of inspection for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to keep your IT system running at peak levels by tracking the health of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT personnel and your Progent consultant so that any looming issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size businesses to get an objective evaluation of the overall health of their network. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with government and industry security standards, more efficient utilization of network assets, faster problem resolution, more reliable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's preparedness to stop or recover quickly after a ransomware incident. Progent will consult with you personally to collect information about your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective AV and backup/recovery environment that meets your company's needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Unique Advantages of Teaming with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental system software and productivity applications important to the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also can provide help for an increasingly sophisticated array of infrastructure technologies including firewalls, routers and switches, voice-over-IP solutions, and wireless access. Furthermore, Progent's CISSP-certified security consultants, CISM-authorized security professionals, CISA-qualified security audit consultants and GIAC-certified information assurance experts can provide a company-wide view of network protection and can help with advanced security projects such as SIEM solutions to help companies meet business standards and statutory regulations for network data security and incident reporting.

The breadth and size of Progent's engineering team offer a powerful set of benefits to clients wishing to maximize the business value of their information system within an affordable budget. These advantages include:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average more than a decade of hands-on professional experience, in the trenches of IT support, performing a wide variety of technical tasks for a large array of clients. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its support personnel. This ensures that you get not only world-class IT skills, but also a consultant with proven approaches for fixing real-world network problems quickly. Learn additional information concerning Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing policy is to charge for phone support and in-person help by the minute. Consequently, you are charged exclusively for received services. Progent does not impose a higher rate for off-hours or urgent support, and Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. Also, Progent imposes no sign-up fee and asks no monthly commitment for support services provided during normal business hours. Many service organizations impose large minimum fees or bill in increments of a quarter hour or more. Progent's small billing granularity does away with big bills for fast fixes. Another advantage of by-the-minute invoicing is that your company are not tempted to permit minor issues to fester until they become major problems. Read more about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Delivered Support
    Progent has developed a sophisticated service reporting system that stores and formats complete documentation for all billed support activities. Unlike many freelance consultants or local support organizations who offer scant documentation or specifics of tasks performed, each service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the support reports given by each staff member to each customer. The discipline of detailing and archiving support records allows more effective service and avoids a variety of typical problems such as when a service customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom. Read more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to deal with problems that are within their scope, Progent can concentrate on delivering high-value skills where Progent has little competition. Small companies who work with independent service providers or who maintain internal support staffs gain when Progent passes on information about critical technology and proven processes to make their networks more reliable, secure, and efficient. Find out additional information concerning Progent's knowledge transfer services.

Contact Progent
If your Naperville, Illinois business needs to get in touch with Progent to ask about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Assistance
For immediate online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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