Low-cost Computer Troubleshooting from Microsoft and Cisco Qualified Consultants for Businesses in Nashville, TN
By delivering world-class support whenever you need it, providing specialized expertise for key applications, offering innovative services like virtual data center hosting, billing solely for help you receive, and requiring no sign-up or retainer fees for standard services, Progent helps your company to increase the business value of your It network and reduce service expenses. Progent recognizes that network protection, reliability, and efficiency are as important to small companies as to major corporations but that small organizations don't have the leverage to spend heavily in computer networks and internal support staffs. Progent's fundamental value proposition is that no network consulting firm can equal Progent's ability to provide the IT support expertise your company requires when you need it and at a cost you can justify.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management services to add to the subject matter expertise of your internal network support staff. This can reduce expenses and minimize technical risks for big IT initiatives like software programming, disaster recovery preparedness, network security evaluations, merging datacenters, or technology migrations and upgrades.

Progent can also provide access to certified consultants to assist your business to plan and execute your cloud computing strategy.

Core Technical Areas Supported by Progent for Nashville, Tennessee Office Networks
A Microsoft Gold Certified Partner consulting firm that maintains a large team of Cisco certified CCIE networking experts and Apple Computer accredited consultants, Progent offers emergency assistance and low-cost online consulting to Nashville, TN businesses for a broad range of computer technologies including:

Service Delivery Alternatives Available for Nashville, Tennessee Businesses
Progent has a variety of alternatives for providing small and midsize businesses with affordable computer services for technical support, system architecture, hosting services, and network administration. Progent's paradigm for delivering IT support services is built on the Help Desk Call Center structure common to big IT support groups. Progent's Contact Center Service Mechanism promotes fast response, comprehensive activity records, consistent follow-through, and strict cost monitoring for a range of network service delivery alternatives that include remote troubleshooting, on-premises help, high-end consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides emergency and scheduled online support for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's certified support experts can help clients to analyze and fix network problems without the cost or time loss of on-premises service calls. The background of Progent's network engineers allows them to resolve the majority of IT issues rapidly. For the most challenging problems, Progent's breadth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent offers a convenient, web-based signup process for new customers to address urgent situations and Progent bills per minute with no startup charges or time minimums, so you pay only for the support you get. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-certified MCSEs, and GIAC-certified security engineers. Find out more information concerning Progent's online network support services.

  • On-site Service
    Progent provides on-site technical support for signed-up clients in major metropolitan areas in the U.S. Progent's onsite support technicians can operate in conjunction with Progent's remote service engineers to deliver small businesses the optimal solution: on-premises service professionals when you require them plus the on-line expertise of Progent's seasoned team of network consultants, security specialists, and business software programmers. The response time for on-site support visits is usually under 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent client for on-premises support. Learn more concerning how to sign up for Progent's in-person computer support.

  • Help Desk
    Progent's Help Desk Call Center Services are designed for small and midsize companies who need prompt and reliable access to a professional Contact Center with effective telephone support, remote repair capability, and enough technical strength for all needed escalation. Since small and midsize businesses typically have limited IT funds and can provide scant management attention for dealing with network support tasks, Progent's Contact Center Services can be the most cost-effective way to ensure that small business information systems stay productive. Read more details concerning Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Expertise
    Progent offers small and midsize companies affordable access to enterprise-class IT professionals who can deliver help with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network architecture, company-wide network security engineering, fault tolerant it system design, server virtualization strategies, plus integration, programming and training for small business programs such as financials, operations, management reporting, sales automation, and office productivity software. Progent can provide assistance with short-term projects such as site relocations and major system migrations, longer term projects such as business reporting software programming and customization, relational database software development and DBA services, and web development, continuing support including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure monitoring and network administration, or urgent services such as disaster recovery and malware cleanup.

  • Application Hosting
    Progent can host critical applications like Exchange and Microsoft SQL in order to provide small companies with higher degrees of availability, security, and performance than is feasible with the type of internal data center that is realistically affordable for most small and midsize businesses. Since Progent uses the same facilities that host the equipment of some of the world's biggest information technology companies, Progent can eliminate the investment in creating and maintaining the infrastructure required for enterprise-class cooling, power backup, and uninterruptible Internet connectivity. For managed applications, Progent can also ensure that upgrades and revisions remain current, security and performance is constantly monitored, and systems are consistently archived and ready for complete and rapid restoration. Learn additional information concerning Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting for all of a small organization's production servers in a setting that not only delivers the highest level of availability and expandability but that is also easy for customers to transfer to another service provider or to bring in-house whenever your circumstance warrants it. Progent's Private Cloud hosting service is founded on mature virtual server technologies that allow companies with mixed networks to benefit significantly on the costs of hardware, infrastructure support, and IT administration while getting enterprise-class dependability and an unprecedented degree of vendor options. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally administered solution, can handle the mixed- OS and non- standardized environments typical of smaller businesses, and retains ownership of the licenses in the client's hands so that migrating to a new virtualized host is quick, reliable, and affordable. This eliminates becoming a captive to a specific hosting provider while still providing all the economies associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide advanced remote support services to help companies of any size connect their networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that combine physical resources along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud integration support services such as Office 365 integration solutions with on-premises Exchange, Azure planning and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's affordable ProSight line of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis tools to defend endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely escape traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a single platform to manage the entire malware attack progression including blocking, detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alerts, device management, and web filtering through leading-edge tools incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you prove compliance with legal and industry data protection regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent's consultants can also assist you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of critical files, apps and virtual machines that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map, monitor, enhance and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network maps are always updated, captures and displays the configuration of almost all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, expanding your network, finding appliances that require critical updates, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of leading information security vendors to provide centralized control and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with a local gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, DLP, and encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to keep your IT system running efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so that any looming problems can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hardware environment without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save as much as 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their information system. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how well the configuration of your core network devices conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with government and industry security standards, more efficient utilization of network assets, quicker problem resolution, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The interview is intended to evaluate your company's ability to block or recover rapidly from a ransomware incident. Progent will consult with you personally to collect information about your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to deploy a cost-effective AV and backup/recovery environment that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report Service.

Why Progent Is the Right Alternative for Nashville, Tennessee Small Businesses
Progent's size, breadth of information technology skill, and familiarity with corporate IT consulting allow small and midsize businesses to sidestep the pitfalls related to over dependence on thinly staffed support organizations or freelance engineers.

Working with Progent allows your business to:

  • Prevent Excessive Reliance on Individual Consultants
    For IT support, smaller businesses sometimes depend excessively on freelance consultants. Although individual service engineers carry lower expenses than more substantial IT service organizations and can afford to bill apparently lower rates, freelancers are frequently too busy to respond quickly to urgent network problems. If a freelance engineer is occupied with different customer, ill, on vacation, or in training, the absence of replacement personnel may force your business to wait for help during an emergency. As your small business grows, system downtime or problems with critical applications become more expensive. The money you thought you were saving on a freelancer can disappear quickly due to lost output. In addition, when freelance engineers encounter new problems, the lack of a large consulting group to count on for assistance forces them to learn on the job while your business ends up footing the costs for their ongoing training.

  • Have Access to Experts in Complex IT Solutions
    The majority of small support organizations or freelance engineers specializing in small business network support are capable of providing connect-the-dots fixes but don't have the seasoning to work cost-effectively with complicated network infrastructures with mixed operating systems, numerous offices, Voice over IP implementations, mobile workforces, integrated financial and analytical applications, eCommerce, and custom line-of-business applications. Progent's background with worldwide enterprises and Progent's large group of experts can be valuable to your business because enterprise environments are inherently complicated, integration problems require in-depth knowledge in many technical areas, and reaching an acceptable degree of robustness, reliability, and security calls for enterprise-proven best practices.

  • Create a Firm Basis for Growth
    Small businesses typically begin with an IT system cobbled together on a tight budget. Without a solid architecture, a series of band-aid repairs commonly get piled on top of a tenuous foundation. As a business grows, reliability and scalability problems can obstruct the productivity of the organization. Such networks need proper evaluation, smart business planning, and broad-based expertise to upgrade to a network infrastructure that will provide the solid foundation to meet critical business requirements and support downstream growth.

  • Team with Solution Providers, Not Resellers
    Small businesses need guidance and education to navigate through an increasingly complex maze of IT options offered for accelerating growth and improving productivity. Businesses do not need an IT consultant or support firm that attempts to promote a product. Progent avoids conflicts of interest by not selling any products. Progent offers services and expertise exclusively. This permits Progent to match consulting support services with the genuine interests of customers. Mixing IT support and product reselling can result in a situation where the recommended solution is based on a predetermined vendor instead of being driven by the actual requirements of a small business.

Contact Progent
If your Nashville, Tennessee business needs to contact Progent for IT outsourcing, consulting, or tech support, call 800-993-9400 or go to Contact Progent.

Immediate Remote Network Assistance
For fast online help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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