Fast, Low-cost Online Network Troubleshooting for Nashville, Tennessee Small Businesses
For more than two decades, Progent has specialized in delivering enterprise-class network support to clients with small-business budgets. Progent has built a powerful support system that features a streamlined, seamless virtual office infrastructure, sophisticated remote repair technology, a substantial pool of consultants certified in a wide range of technical disciplines, a Help Desk Call Center operational structure that maximizes efficiency and ensures follow-up, a worldwide team of remote troubleshooting experts, on-site support dispatching for the majority of most zip codes in the United States, and a corporate culture committed to solving technical issues in the shortest time and at the least cost to clients.

For mid-size and large businesses, Progent offers co-sourcing support to reinforce the subject matter expertise of your in-house network service personnel. Co-sourcing can save money and help meet schedules for big projects such as application development, business continuity preparedness, security evaluations, office consolidations, or technology migrations and upgrades.

Progent can in addition offer access to certified experts to assist your company to design and implement your cloud strategy.

Key Technologies Serviced by Progent for Nashville, Tennessee Business Networks
A Microsoft Gold Certified Partner consulting firm that maintains a large team of Cisco qualified CCIE network infrastructure consultants and Apple certified consultants, Progent provides emergency troubleshooting and low-cost online consulting to Nashville, TN businesses for a wide range of computer technologies including:

Service Delivery Alternatives for Nashville, Tennessee Businesses
Progent has a variety of alternatives for providing small and midsize companies and local governments with affordable IT services for troubleshooting, system architecture, hosting services, and IT administration. Progent's model for providing IT support is based on the Help Desk structure common to larger IT support organizations. Progent's Help Desk Service Model promotes fast response, comprehensive service documentation, reliable follow-up, and strict expense control for an array of IT service delivery options that include online repairs, onsite support, high-end consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers emergency and routine remote service for Microsoft Windows, Linux, Apple, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned service professionals can assist clients to analyze and repair network problems without the expense or time loss of travel for onsite support calls. The background of Progent's network consultants makes it possible to resolve the majority of IT problems quickly. For the toughest problems, Progent's depth of knowledge allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a streamlined, web-accessible signup procedure for new customers to address urgent network problems and Progent bills per minute with no sign-up fees or minimums, so you are invoiced only for the support you get. Experts available online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and CISM-certified security engineers. Learn additional information about Progent's online network troubleshooting expertise.

  • On-site Service
    Progent offers onsite computer assistance for signed-up customers in major metropolitan areas in the United States. Progent's on-site service technicians can work in tandem with Progent's remote service engineers to deliver small businesses the ideal combination: in-person service professionals when you require them plus the remote help of Progent's worldwide team of IT engineers, security specialists, and business application programmers. The response time for on-site support calls is typically less than one business day. Progent requires no sign-up or retainer charge for becoming a Progent customer for on-premises support. Learn more concerning how to register for Progent's in-person computer service.

  • Help Desk Call Center
    Progent's Help Desk Call Center Outsourcing Services are intended for all businesses and local governments who require prompt and reliable access to a professional Help Desk Call Center with effective telephone assistance, remote troubleshooting tools, and sufficient technical strength for all needed escalation. Since small and midsize companies typically have tight IT funds and can provide scant management attention for handling IT support, Progent's Help Desk Outsourcing Services could be the most cost-effective option to make sure that business computer networks are always productive. Learn more details about Progent's Contact Center services.

  • Consulting Expertise
    Progent provides small companies affordable access to world-class IT professionals who can provide help with vital technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server support, Cisco network architecture, network protection consulting, non-stop network consulting, server virtualization solutions, plus configuration, programming and support for small business programs including financials, operations, management reporting, sales automation, and productivity software. Progent can help with short-term projects including site relocations and massive software upgrades, extended initiatives such as management analytics application programming and support, relational database software development and administration services, and web design, continuing support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network monitoring and network management, or urgent response like data restoration and virus removal.

  • Application Server Hosting
    Progent can host critical business applications like Exchange and Microsoft SQL Server to provide small and midsize companies with greater levels of dependability, security, and performance than is possible using the class of internal data center that is achievable for most small companies. Since Progent utilizes the same data centers that host the equipment of some of the planet's largest IT companies, Progent can save you the investment in building and maintaining the infrastructure needed for world-class cooling, electrical failover, and redundant Internet access. For hosted application servers, Progent can also ensure that upgrades and service packs remain current, security and performance is continually monitored, and systems and data files are regularly backed up and available for complete and rapid restoration. Find out more about Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers comprehensive hosting for the entirety of a small or midsize organization's production servers in an environment that not only provides the highest level of dependability and scalability but that is also simple for clients to migrate to a different service provider or to move in-house whenever your situation calls for it. Progent's Private Cloud hosting is built around mature virtual server technologies that allow companies with multi-vendor networks to save significantly on the costs of hardware, system maintenance, and network management while getting world-class dependability and an unprecedented degree of vendor options. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based software in one centrally managed package, can support the mixed- platform and loosely standardized environments common with small companies, and keeps ownership of the licenses in the customer's possession so that moving to a new virtualized system is fast, safe, and affordable. This eliminates ending up a prisoner of a single hosting provider while still providing all the savings associated with SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting Services
    Progent can provide expert online consulting services to help companies of any size connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-based systems or in hybrid network models that utilize physical resources as well as cloud services. To assist you to integrate cloud services with physical datacenters, Progent offers a range of cloud integration services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure planning and integration services, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration initiatives quickly and affordably.
Progent's Low-Cost Managed Services for Information Security
Progent's value-priced ProSight series of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the technology of top information security vendors to provide web-based management and world-class protection for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your exposure to external attacks and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a deeper level of inspection for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, DLP, and encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior analysis technology to guard endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which routinely get by legacy signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to manage the complete malware attack progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of vital data, apps and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical information. Learn more about ProSight DPS managed cloud backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map out, track, optimize and debug their connectivity hardware such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always current, copies and displays the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that require important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT management staff and your Progent consultant so all potential problems can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring service.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

Unique Advantages of Teaming with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and productivity programs important to most small and medium-size companies and local governments. As a Cisco-certified partner, Progent also offers help for an increasingly complex array of infrastructure products including firewalls, routers and switches, voice-over-IP options, and wireless networking. In addition, Progent's CISSP-certified security consultants, CISM-authorized security engineers, CISA-authorized security audit consultants and GIAC-qualified information assurance professionals offer a company-wide perspective on system protection and can help with complex security programs such as Security information and Event Management (SIEM) solutions to help enterprises meet industry guidelines and government mandates for IT information security and reporting.

The scope and depth of Progent's engineering team bring a powerful set of benefits to companies wishing to increase the business value of their information system within a reasonable budget. These advantages include:

  • Best Industry Practices
    Progentís staff of Microsoft and Cisco qualified consultants average more than a decade of hands-on professional experience, in the trenches of network support, performing a broad range of technical tasks for an extensive array of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent teaches its support team. This guarantees that you get not just world-class technical skills, but also a support engineer with proven approaches for repairing actual network problems efficiently. Learn additional information concerning Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing model is to charge for remote service and on-premises help by the minute. As a result, you are invoiced just for received services. Progent does not demand a higher rate for off-hours or urgent service, and Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no sign-up fee and asks no monthly commitment for services provided during regular working hours. Many support organizations demand large minimum payments or bill in increments of fifteen minutes or longer. Progent's one-minute pricing granularity eliminates major bills for quick repairs. Another benefit of by-the-minute billing is that your company will not be tempted to allow less critical issues to fester until they become major ones. Learn more concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of Delivered Support
    Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or local service organizations who offer scant documentation or specifics of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support documentation given by every staff member to every client. The practice of detailing and archiving support records allows more efficient support and avoids a slew of common problems such as when a support customer is virtually held hostage to a consultant who wonít release the keys to the kingdom. Read more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's support experts to customers. By educating customers to resolve problems that are within their scope, Progent is able to focus on delivering high-value services where Progent has little competition. Small companies who utilize freelance service providers or who maintain in-house support personnel benefit when Progent passes on information about new technology and proven processes to make their networks more reliable, protected, and efficient. Find out additional information about Progent's knowledge transfer services.

Get in Touch with Progent
If your Nashville, Tennessee business wants to get in touch with Progent to find out about network outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.

Fast Online Network Support
For immediate online technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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