Quick, Low-cost Online Network Troubleshooting for Nashville, Tennessee Small Companies
For over twenty years, Progent has focused on providing enterprise-class IT support services to clients who have small-company budgets. Progent has developed a powerful service solution that features a cost-effective, seamless virtual office infrastructure, custom remote troubleshooting tools, a substantial team of consultants accredited in a broad range of IT practice areas, a Help Desk Call Center operational structure that promotes responsiveness and guarantees follow-up, a global group of remote support experts, in-person service options for the majority of most zip codes in the U.S., and a company culture focused on resolving technical problems in the shortest time and at the lowest cost to customers.

For mid-size and large companies, Progent offers co-sourcing and project management support to supplement the skills of your in-house IT service team. Co-sourcing can reduce expenses and minimize technical risks for major projects such as application programming, business continuity planning, network security evaluations, merging datacenters, or software migrations.

Progent can also provide the services of certified consultants to assist your company to plan and implement a sensible cloud strategy.

Primary IT Areas Serviced by Progent for Office Networks in Nashville, Tennessee
Progent provides the services of accredited consultants for all aspects of network technology deployed in small and midsize organizations. Products and technologies supported by Progent's consultants include:

Support Delivery Alternatives for Nashville, Tennessee Companies
Progent offers a selection of options for providing small businesses with cost-effective IT services for troubleshooting, consulting, hosting services, and IT administration. Progent's paradigm for providing network support is based on the Help Desk Call Center operational structure familiar to big IT organizations. Progent's Help Desk Call Center Service Mechanism promotes rapid response, thorough activity records, dependable follow-through, and strict cost control across a range of IT service delivery alternatives that include remote troubleshooting, on-premises help, high-end consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides urgent and scheduled online support for Windows, Linux, Apple Mac, and Cisco-powered environments in the United States and worldwide. Progent's certified support experts can assist clients to analyze and fix network issues without the cost or time loss of in-person support visits. The background of Progent's IT consultants allows them to handle the majority of IT problems rapidly. For the most complex problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a convenient, web-based registration process for new customers to address emergency situations and Progent bills per minute with zero sign-up charges or time minimums, so you are invoiced only for the support you get. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISM-certified security engineers. Find out more details concerning Progent's online network support expertise.

  • On-site Support
    Progent provides onsite computer support for registered clients in major metropolitan areas in the U.S. Progent's on-site service personnel can operate in tandem with Progent's online service experts to give small and midsize companies the best of both worlds: on-premises service technicians when you require them as well as the on-line help of Progent's worldwide staff of IT engineers, security specialists, and business software developers. The response time for in-person service visits is typically under 24 hours. There is no sign-up or retainer fee for becoming a Progent customer for onsite support. Learn more about how and why to sign up for Progent's in-person network service.

  • Phone Support
    Progent's Help Desk Call Center Services are designed for all companies who require fast and dependable access to an online Help Desk with efficient phone assistance, online troubleshooting capability, and sufficient technical depth for full problem escalation. Because small and midsize businesses typically have tight information technology budgets and can spare little management attention for dealing with IT support, Progent's Contact Center Services could be the most efficient way to make sure that business computer systems are always productive. Read more details concerning Progent's Helpdesk outsourcing services.

  • Consulting Expertise
    Progent provides small companies budget-friendly availability of enterprise-class consultants who can deliver assistance with vital technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network architecture, company-wide network protection consulting, fault tolerant it system consulting, server virtualization solutions, plus integration, programming and training for business software including accounting, ERP, business analytics, CRM, and productivity packages. Progent can help with one-time projects such as office relocations and massive system upgrades, longer term projects like management reporting application programming and customization, relational database application development and DBA support, and web development, continuing support such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network health monitoring and system management, or emergency response such as disaster recovery and malware cleanup.

  • Application Hosting
    Progent offers hosting for mission-critical business applications such as Microsoft Exchange Server and Microsoft SQL Server to provide small and midsize businesses with higher degrees of availability, security, and recoverability than is possible with the class of in-house data center that is achievable for most small and midsize organizations. Because Progent utilizes the same facilities that host the gear of some of the planet's largest information technology companies, Progent can eliminate the expense of creating and managing the systems required for world-class cooling, electrical failover, and redundant Internet access. For hosted application servers, Progent can also ensure that upgrades and service packs stay current, security and performance is constantly tracked, and systems and data files are regularly backed up and ready for full and prompt recovery. Learn more about Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting for all of a small or midsize company's servers in an environment that not only delivers the top degree of dependability and expandability but that is also simple for clients to transfer to another service firm or to bring in-house if your circumstance calls for it. Progent's Private Cloud hosting is structured around proven virtual server technologies that permit businesses with mixed networks to benefit dramatically on the expense of hardware, infrastructure support, and network administration while getting enterprise-class dependability and an unparalleled degree of vendor independence. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in one centrally managed solution, can handle the mixed- OS and non- standardized environments common with smaller companies, and keeps control of the software in the customer's hands so that migrating to a new virtual system is fast, safe, and affordable. This eliminates ending up a captive to a specific hosting service while still offering all the savings related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide advanced online consulting services to help organizations of any size integrate their networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid network models that combine on-premises resources as well as cloud services. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and deployment services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background providing high-level consulting support online, and Progent can help you successfully carry out your cloud migration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Information Assurance
Progent offers a collection of affordable, set-price monthly services intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading data security vendors to deliver web-based management and comprehensive security for your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further level of inspection for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based analysis technology to guard endpoints and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily evade traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and provides a unified platform to manage the entire threat progression including filtering, identification, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. For a fixed monthly rate, ProSight Data Protection Services automates your backup activities and enables fast restoration of vital files, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or to both. Progent's backup and recovery specialists can provide world-class support to set up ProSight DPS to to comply with government and industry regulatory requirements like IPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data. Find out more about ProSight Data Protection Services managed backup.

Unique Benefits of Teaming with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental system software and productivity programs important to the majority of small and medium-size businesses. As a Cisco-authorized partner, Progent also offers help for an ever more sophisticated array of network technologies including firewalls, switches, routers, VoIP solutions, and wireless access. In addition, Progent's CISSP-qualified security experts, CISM-authorized security engineers, CISA-authorized security audit consultants and GIAC-certified information assurance professionals offer a business-wide view of system security and can assist with complex security programs such as SIEM solutions to help companies comply with industry standards and statutory mandates for IT data security and reporting.

The scope and size of Progent's engineering team bring a powerful array of benefits to companies wishing to increase the business value of their IT network within a realistic budget. These advantages include:

  • Best Service Methodology
    Progentís team of Microsoft and Cisco qualified experts average longer than a decade of hands-on industry experience, at the forefront of IT service, executing a wide range of IT tasks for an extensive mix of clients. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support personnel. This ensures that you get not just world-class IT help, but also a support engineer with field-tested methods for solving actual network problems efficiently. Find out more details about Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing policy is to charge for phone support and in-person visits per minute. As a result, you pay just for delivered services. Progent does not demand a more expensive rate for off-hours or emergency service, and Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no startup charge and asks no monthly commitment for support services delivered during regular working hours. Many service firms impose large minimum payments or bill in increments of fifteen minutes or longer. Progent's one-minute pricing granularity does away with big invoices for fast solutions. An additional advantage of by-the-minute pricing is that your company will not be inclined to permit less critical problems to stay unaddressed until they grow into big ones. Read more concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of Delivered Support
    Progent has created a sophisticated service reporting system that stores and organizes complete documentation for all billed support activities. Unlike many independent consultants or small support firms who provide minimal documentation or details of services done, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the service reports sent by every staff member to each client. The practice of detailing and archiving service records allows more effective support and eliminates a slew of typical problems such as when a service customer is effectively held captive to a consultant who refuses to release vital service information. Learn more details about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to deal with technical issues that are within their scope, Progent is able to concentrate on delivering hard-to-find services where Progent faces little competition. Small businesses who work with independent consultants or who maintain in-house support personnel benefit when Progent passes on knowledge about new technology and proven processes to make their networks more reliable, protected, and efficient. Learn more about Progent's knowledge transfer services.

Contact Progent
If your Nashville, Tennessee business wants to contact Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Immediate Online Technical Assistance
For immediate remote support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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