Quick, Low-cost Online Network Help for New Haven, Connecticut Small Businesses
For more than two decades, Progent has specialized in providing enterprise-quality IT support services to customers with small-business IT budgets. Progent has developed a unique support solution that features a low-overhead, seamless virtual office network, custom remote troubleshooting technology, a large team of engineers accredited in a wide array of technical disciplines, a Help Desk Call Center service model that maximizes responsiveness and ensures follow-up, a global group of remote service professionals, on-site service options for the majority of most zip codes in the United States, and a company ethos focused on fixing network issues in the least time and at the lowest cost to customers.

For mid-size and large companies, Progent offers co-sourcing and project management services to add to the subject matter expertise of your internal IT support personnel. Co-sourcing can save money and help meet schedules for big projects such as application design and development, disaster recover/business continuity planning, network security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition provide the services of accredited experts to help your business to design and implement a sensible cloud computing strategy.

Primary Areas of Expertise Supported by Progent for Companies in New Haven, Connecticut
Progent's nationwide group of industry certified consultants provides help for all aspects of network technology deployed by businesses of any size. Practice areas supported by Progent in and around New Haven include:

Support Delivery Options for New Haven, Connecticut Businesses
Progent offers a variety of options for providing small and midsize businesses with affordable IT services for troubleshooting, consulting, hosting, and IT administration. Progent's model for providing IT support is based on the Call Center operational structure common to larger IT organizations. Progent's Help Desk Service Mechanism promotes fast support, thorough activity records, reliable follow-through, and tight cost control across an array of network service delivery modes that include online repairs, on-premises help, top-level consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers emergency and scheduled remote assistance for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and worldwide. Progent's certified service experts can help clients to troubleshoot and repair network issues without the expense or time loss of travel for onsite support visits. The background of Progent's network consultants allows them to resolve most IT problems quickly. For the toughest issues, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced specialists. Progent provides a streamlined, web-accessible registration process for new customers to accommodate emergency network problems and Progent charges by the minute with no startup charges or time minimums, so you pay only for the support you receive. Experts you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and CISM-certified security engineers. Learn additional information concerning Progent's remote network troubleshooting expertise.

  • On-site Service
    Progent provides on-site technical support for signed-up customers in major metropolitan areas in the U.S. Progent's on-site service personnel can work in tandem with Progent's remote support engineers to deliver small and midsize companies the best of both worlds: on-premises service technicians when you require them as well as the remote help of Progent's seasoned staff of IT engineers, security professionals, and business software programmers. The wait time for in-person service visits is typically less than 24 hours. There is no start-up or retainer charge for becoming a Progent client for on-premises service. Find out more details about how to sign up for Progent's in-person network service.

  • Help Desk
    Progent's Helpdesk Services are designed for all companies who need prompt and dependable support from a professional Helpdesk with efficient phone support, online repair capability, and sufficient technical depth for all needed escalation. Because small and midsize businesses usually are constrained by limited IT budgets and can spare scant executive attention for dealing with IT support tasks, Progent's Help Desk Call Center Services can be the most cost-effective option to ensure that business information systems stay productive. Read more details about Progent's Helpdesk outsourcing services.

  • IT Consulting Expertise
    Progent provides small and midsize businesses affordable availability of enterprise-class consultants who can deliver help with vital technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network infrastructure, company-wide network security consulting, high availability network design, virtual server solutions, plus integration, programming and training for business software such as financials, ERP and MRP, reporting, CRM, and office productivity suites. Progent can provide assistance with one-time projects including site relocations and major software migrations, longer term projects such as management information application programming and support, database software programming and DBA services, and web development, on-going support including System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting services for IT infrastructure health monitoring and network management, or urgent services like data restoration and virus removal.

  • Application Hosting
    Progent offers hosting for key business applications like Microsoft Exchange Server and SQL Server to provide small and midsize businesses with greater levels of availability, protection, and performance than is possible using the class of on-site data center that is achievable for most small and midsize businesses. Because Progent utilizes the same data centers that host the equipment of many of the planet's biggest information technology organizations, Progent can eliminate the expense of building and managing the systems needed for enterprise-class cooling, power backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also see to it that patches and service packs remain updated, protection and performance is constantly monitored, and systems and data files are regularly archived and available for full and prompt recovery. Learn more concerning Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting for the entirety of a small company's production servers in a setting that not only provides the top degree of dependability and expandability but that is also simple for customers to migrate to another support firm or to bring internally if your business situation warrants it. Progent's Private Cloud hosting is structured around tested virtual server technologies that allow small businesses with multi-vendor environments to benefit dramatically on the costs of hardware, system maintenance, and IT management while getting enterprise-class dependability and an unprecedented level of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally managed service, can handle the mixed- OS and loosely standardized environments common with smaller companies, and keeps control of the software in the customer's possession so that moving to a new virtualized host is fast, reliable, and inexpensive. This avoids ending up a prisoner of a single hosting service while still offering all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent can provide expert online support to help businesses of all sizes connect their information networks with leading public clouds such as Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective environments that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid architectures that utilize physical IT assets as well as cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a range of public cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience delivering high-level consulting expertise online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's Low-Cost Managed Services for Information Assurance
Progent's low-cost ProSight line of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top information security vendors to provide centralized management and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a deeper level of inspection for inbound email. For outbound email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based analysis technology to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to address the complete malware attack progression including protection, identification, containment, cleanup, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital data, apps and VMs that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can help you to restore your business-critical information. Learn more about ProSight Data Protection Services managed cloud backup and recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, monitor, optimize and troubleshoot their connectivity hardware like switches, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, finding devices that require critical updates, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT management personnel and your assigned Progent consultant so that any looming issues can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring service.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

Special Advantages of Working with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is a recognized expert at the baseline system software and productivity programs important to most small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide help for an ever more sophisticated collection of network technologies such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's CISSP-certified security consultants, CISM-authorized security engineers, CISA-qualified security audit consultants and GIAC-qualified information assurance professionals can provide a company-wide perspective on network security and can help with complex security projects like Security information and Event Management (SIEM) solutions to help enterprises comply with business guidelines and government mandates for IT data security and reporting.

The breadth and depth of Progent's consulting staff offer a unique set of advantages to customers wishing to increase the business value of their information system within a realistic budget. These benefits include:

  • Best Industry Service Methodology
    Progentís staff of Microsoft and Cisco qualified experts average more than a decade of real-world industry experience, at the forefront of network service, performing a broad variety of IT tasks for an extensive mix of customers. Every Progent consultant shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting staff. This guarantees that you get not only world-class IT capability, but also a consultant with field-tested methods for solving real-world network problems efficiently. Learn more details concerning Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing model is to bill for phone service and in-person help by the minute. Consequently, you are charged only for delivered support. Progent does not impose a higher rate for off-hours or emergency support, and Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no startup charge and requires no monthly commitment for support services provided during regular business hours. Many service organizations impose substantial minimum payments or bill in increments of a quarter hour or more. Progent's small pricing granularity does away with major invoices for fast solutions. An additional benefit of by-the-minute invoicing is that customers will not be inclined to permit less critical problems to fester until they grow into major ones. Find out more concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Network Services
    Progent has developed a sophisticated support reporting system that stores and organizes complete documentation for all delivered services. Unlike many freelance consultants or local service firms who provide scant documentation or specifics of tasks done, every service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the service documentation sent by each consultant to every customer. The practice of detailing and organizing support records results in more efficient service and eliminates a slew of common misfortunes such as when a support client is effectively held hostage to a consultant who wonít let go of vital service information. Find out more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to customers. By teaching clients to handle problems that are within their comfort zone, Progent is able to focus on offering high-value services where Progent has little competition. Small businesses who utilize freelance service providers or who employ in-house IT staffs gain when Progent passes on information about critical technology and proven processes to make their networks more reliable, secure, and productive. Read additional information concerning Progent's knowledge transfer services.

How to Contact Progent
In case your New Haven, Connecticut company needs to contact Progent about network outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Assistance
For fast online technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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