Immediate, Low-cost Remote Network Help for New Haven, Connecticut Small Companies
For more than twenty years, Progent has focused on providing world-quality network support services to customers with small-company IT budgets. Progent has developed a unique support system that features a low-overhead, seamless virtual office network, sophisticated online repair tools, a substantial team of consultants accredited in a broad array of technical disciplines, a Help Desk Call Center operational model that maximizes efficiency and guarantees follow-through, a global team of on-line troubleshooting professionals, in-person service dispatching for the majority of most zip codes in the United States, and a corporate culture committed to solving network problems in the least time and at the lowest cost to customers.

For mid-size and large companies, Progent offers co-sourcing support to supplement the skills of your internal IT service personnel. Co-sourcing can cut costs and help meet schedules for major projects such as software design and development, disaster recovery planning, network security audits, office consolidations, or technology migrations and upgrades.

Progent can also offer access to accredited experts to help your business to plan and execute your cloud strategy.

Key Technical Areas Supported by Progent for Office Networks in New Haven, Connecticut
Progent offers the support of certified consultants for all aspects of business network technology deployed in small companies. Technologies supported by Progent include:

Service Delivery Options Available for New Haven, Connecticut Businesses
Progent offers a variety of alternatives for providing small companies with cost-effective computer services for troubleshooting, system architecture, hosting, and IT administration. Progent's model for providing network support is built on the Help Desk structure common to big IT support organizations. Progent's Contact Center Service Model promotes rapid response, comprehensive activity documentation, dependable follow-up, and strict cost control across a range of network service delivery alternatives that include remote troubleshooting, onsite help, top-level consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) offers emergency and routine online support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's certified support experts can help customers to troubleshoot and fix hardware and software problems without the expense or time loss of in-person support visits. The background of Progent's IT engineers allows them to handle the majority of IT problems quickly. For the most complex issues, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent offers a streamlined, web-based registration process for new clients to address urgent situations and Progent bills per minute with no sign-up charges or time minimums, so you pay only for the support you get. Specialists you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and CISA-certified security engineers. Learn more details concerning Progent's online network troubleshooting services.

  • Onsite Support
    Progent provides on-site computer support for signed-up clients in larger cities in the U.S. Progent's on-site support personnel can operate in conjunction with Progent's online service experts to deliver small companies the optimal solution: on-premises support technicians when you need them as well as the remote expertise of Progent's worldwide team of IT engineers, security professionals, and business software programmers. The wait time for on-site support visits is usually under one business day. There is no sign-up or retainer charge for registering as a Progent customer for onsite service. Learn more details concerning why to sign up for Progent's in-person network support services.

  • Help Desk Call Center
    Progent's Contact Center Services are designed for all businesses and local governments who require prompt and dependable support from a professional Helpdesk with efficient telephone assistance, online repair tools, and enough technical strength for all needed escalation. Because small and midsize companies typically have tight IT funds and can provide scant executive attention for dealing with network support tasks, Progent's Help Desk Services can be the most efficient option to make sure that small business computer networks are always productive. Learn more details concerning Progent's Help Desk outsourcing services.

  • IT Consulting Expertise
    Progent offers small companies budget-friendly availability of world-class consultants who can provide help with vital products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network design, network security consulting, fault tolerant it system engineering, server virtualization solutions, plus configuration, customization and support for business programs such as accounting, ERP, business analytics, sales automation, and productivity packages. Progent can provide assistance with short-term projects such as office moves and major system migrations, extended projects such as business information application programming and customization, database software programming and DBA support, and web development, on-going support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for network monitoring and network administration, or urgent services such as disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for vital business applications like Exchange Server and MS SQL in order to provide small businesses with higher levels of availability, protection, and recoverability than is feasible with the class of in-house data center that is practical for the majority of small and midsize businesses. Because Progent utilizes the same facilities that support the gear of many of the planet's biggest IT organizations, Progent can save you the investment in creating and maintaining the systems needed for enterprise-class cooling, electrical backup, and redundant Internet access. For managed application servers, Progent can also ensure that patches and revisions stay current, protection and efficiency is continually monitored, and systems and data files are consistently backed up and available for full and prompt recovery. Find out more about Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting for the entirety of a small company's servers in an environment that not only provides the top degree of availability and extensibility but that is also simple for customers to migrate to a different service firm or to move internally when your circumstance calls for it. Progent's Private Cloud hosting is based on tested virtual server technologies that permit businesses with multi-vendor networks to benefit dramatically on the costs of capital equipment, system support, and IT administration while getting world-class availability and an unprecedented level of vendor alternatives. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally managed service, can handle the multi- OS and non- standardized networks common with smaller businesses, and keeps ownership of the software licenses in the customer's hands so that migrating to a new virtualized system is fast, safe, and affordable. This avoids becoming a captive to a single hosting service while still providing all the cost savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent can provide advanced online consulting to help businesses of any size connect their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-based systems or in hybrid network models that combine on-premises IT assets along with public cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of cloud migration services such as Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure planning and integration services, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience providing advanced consulting expertise remotely, and Progent can help you complete your cloud migration projects quickly and affordably.

Special Benefits of Working with Progent
As a Microsoft Gold Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the core network software and productivity programs important to the majority of small and mid-size companies and local governments. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly sophisticated collection of network products including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless access. In addition, Progent's CISSP-qualified security consultants, CISM-certified security professionals, CISA-qualified security audit consultants and GIAC-qualified information assurance experts offer a business-wide view of system protection and can assist with complex security programs like Security information and Event Management (SIEM) solutions to help companies meet industry guidelines and government mandates for network data protection and reporting.

The breadth and size of Progent's consulting staff offer a powerful array of advantages to companies trying to increase the business value of their IT network within a realistic budget. These benefits include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco qualified experts average more than ten years of hands-on industry experience, at the front lines of network service, executing a broad range of IT projects for an extensive mix of businesses. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting staff. This ensures that you get not just expert technical help, but also a consultant with field-tested methods for repairing real-world IT problems quickly. Learn more details concerning Progent's best practices for network consulting.

  • Efficient Pricing
    Progent's pricing model is to charge for phone service and on-premises visits by the minute. As a result, you are invoiced exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or urgent service, and Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no startup charge and requires no retainer for support services delivered during regular working hours. Many support organizations demand substantial minimum fees or bill in increments of a quarter hour or more. Progent's small billing granularity avoids big invoices for fast fixes. An additional advantage of by-the-minute invoicing is that your company are not tempted to allow less critical issues to stay unaddressed until they grow into major problems. Learn more details concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of Delivered Support
    Progent has created a comprehensive support reporting system that stores and organizes complete documentation for all billed support activities. Unlike some freelance consultants or small support firms who offer scant documentation or details of services done, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the support reports sent by each staff member to each client. The discipline of detailing and organizing support records results in more effective support and eliminates a variety of common misfortunes such as when a service client is virtually held hostage to a consultant who wonít release the keys to the kingdom. Find out more about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's support experts to clients. By educating customers to deal with problems that are within their scope, Progent can concentrate on offering high-value services where Progent faces few competitors. Small companies who work with independent consultants or who employ internal support personnel gain when Progent transfers information about new technology and tested methodologies to make their IT environments more robust, secure, and efficient. Find out additional information concerning Progent's knowledge transfer services.

How to Contact Progent
If your New Haven, Connecticut company needs to contact Progent to find out about network outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Remote Technical Assistance
For fast remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).

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