New Haven, CT Online Support from Certified Computer Network Service Professionals
Progent's network troubleshooting services can provide your New Haven, CT business budget-friendly and consistent support from enterprise-class information technology professionals. By delivering IT consulting help when you require it, offering advanced knowledge for line-of-business technologies, offering value-added support such as automated network monitoring, and charging only for services you use, Progent gives your New Haven, Connecticut business an economical alternative for optimizing the profitability of small-scale office networks. Whether you have a local system, rely on cloud-based infrastructure, or manage a hybrid cloud/on-premises solution, Progent is the smart way for businesses to build and maintain a reliable and safe information system and to have fast availability of the skilled support usually restricted to businesses who can support a sizeable internal IT staff.

For medium-size and enterprise companies, Progent offers co-sourcing support to add to the subject matter expertise of your in-house network support group. This can reduce expenses and help meet schedules for major IT initiatives like application development, disaster recover/business continuity preparedness, network security evaluations, office consolidations, or technology migrations.

Progent can in addition provide the services of accredited experts to assist your company to design and execute your cloud computing strategy.

Popular Practice Areas Serviced by Progent for Businesses in New Haven, Connecticut
Progent's nationwide team of world-class consultants provides help for all aspects of network systems found in businesses of any size. Areas supported by Progent in New Haven include:

Support Delivery Options Available for New Haven, Connecticut Companies
Progent has a variety of options for providing small companies with cost-effective computer services for troubleshooting, consulting, hosting services, and IT administration. Progent's model for providing computer support is based on the Help Desk operational structure familiar to big IT organizations. Progent's Help Desk Support Model promotes rapid support, comprehensive service documentation, dependable follow-up, and strict cost monitoring for an array of network support delivery alternatives that include remote repairs, onsite help, top-level consulting, plus server hosting.

  • Remote Service
    Progentís Technical Response Center offers emergency and scheduled remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's certified service professionals can help clients to analyze and fix network issues without the cost or delay of on-premises support calls. The background of Progent's IT engineers makes it possible to resolve the majority of network issues quickly. For complex issues, Progent's depth of knowledge makes it possible to escalate support calls to world-class specialists. Progent provides a streamlined, web-accessible signup procedure for first-time clients to accommodate emergency network problems and Progent bills by the minute with zero sign-up charges or minimums, so you pay only for the support you get. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISSP-certified security professionals. Learn additional details about Progent's online computer troubleshooting expertise.

  • Onsite Service
    Progent provides onsite technical assistance for signed-up customers in larger cities in the United States. Progent's onsite service personnel can work in tandem with Progent's online service experts to give small companies the best of both worlds: on-premises support technicians when you need them plus the on-line help of Progent's worldwide staff of network consultants, security professionals, and business application developers. The response time for on-site support calls is typically less than one business day. There is no start-up or retainer fee for registering as a Progent client for onsite support. Find out more details about how and why to sign up for Progent's in-person network support.

  • Help Desk Call Center
    Progent's Contact Center Services are designed for all companies who require prompt and dependable support from a professional Help Desk Call Center with effective telephone assistance, online repair capability, and sufficient technical depth for full escalation. Because small and midsize businesses typically are constrained by limited IT funds and can provide little executive bandwidth for handling IT support, Progent's Help Desk Outsourcing Services can be the most cost-effective option to make sure that small business information systems stay productive. Learn more about Progent's Help Desk Call Center services.

  • IT Consulting Services
    Progent offers small and midsize companies affordable access to world-class consultants who can deliver help with vital technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network architecture, company-wide network security engineering, non-stop it system design, virtualization strategies, plus integration, programming and support for small business applications such as accounting, ERP and MRP, management reporting, sales automation, and productivity packages. Progent can help with short-term projects such as office relocations and massive software upgrades, extended initiatives such as business analytics software development and support, relational database software programming and DBA support, and web design, continuing support including System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure monitoring and system management, or urgent response such as data restoration and virus cleanup.

  • Application Server Hosting
    Progent can host key applications like Exchange Server and Microsoft SQL Server in order to provide small and midsize companies with higher degrees of dependability, protection, and performance than is feasible with the class of on-site data center that is realistically affordable for most small businesses. Since Progent utilizes the same data centers that host the equipment of some of the world's largest IT organizations, Progent can save you the cost of creating and maintaining the infrastructure needed for world-class cooling, power backup, and uninterruptible Internet connectivity. For managed applications, Progent can also make sure that patches and service packs stay current, protection and performance is constantly monitored, and systems and data files are consistently backed up and ready for complete and prompt recovery. Learn more about Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting for the entirety of a small organization's servers in an environment that not only provides the highest degree of dependability and expandability but that is in addition easy for clients to transfer to another support firm or to bring internally when your situation warrants it. Progent's Private Cloud hosting service is based on proven virtualization techniques that allow companies with multi-vendor networks to benefit significantly on the expense of capital equipment, infrastructure support, and IT management while achieving world-class reliability and an unprecedented level of vendor options. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric software in a single centrally managed solution, can handle the multi- OS and loosely standardized environments common with small businesses, and keeps ownership of the software licenses in the client's possession so that migrating to a new virtualized system is quick, safe, and affordable. This eliminates ending up a captive to a single hosting service while still providing all the cost savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent offers expert online consulting to help companies of any size connect their networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective environments that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid network models that utilize physical IT assets along with cloud services. To help you to incorporate public clouds with networks, Progent offers a variety of cloud integration services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of experience providing advanced consulting support online, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
Progent's value-priced ProSight series of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based analysis tools to defend endpoint devices and servers and VMs against new malware assaults like ransomware and email phishing, which routinely evade legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to manage the complete malware attack lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies packaged within one agent managed from a unified control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your organization's specific requirements and that allows you demonstrate compliance with legal and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent's consultants can also help you to set up and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital files, applications and VMs that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and access points as well as servers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch ensures that network maps are kept current, copies and manages the configuration of almost all devices on your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating devices that require critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that uses the technology of top information security vendors to deliver web-based control and world-class security for all your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a further level of analysis for incoming email. For outbound email, the on-premises gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT staff and your assigned Progent consultant so that all potential problems can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to a different hardware solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, find and protect data about your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as 50% of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an objective evaluation of the health of their information system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your core infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a more manageable Active Directory (AD) system. Both versions also include one year of cutting-edge remote network monitoring and management. Advantages can include simpler management, better compliance with information security standards, higher utilization of network assets, faster problem resolution, more dependable backup and restore, and increased uptime. See more about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent information assurance consultant. The interview is intended to help evaluate your company's preparedness either to stop or recover rapidly after a ransomware incident. Progent will consult with you personally to collect information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient security and backup system that meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Alternative for New Haven, Connecticut Small Businesses
Progent's staff size, breadth and depth of technical skill, and experience with corporate network consulting allow small and midsize businesses to sidestep the pitfalls related to over reliance on thinly staffed support firms or individual engineers.

Working with Progent's Experts enables your business to:

  • Avoid Excessive Dependence on Freelance Consultants
    For IT support, smaller companies often depend heavily on independent consultants. Though freelance support engineers carry lower overhead than more substantial support firms and can typically bill apparently lower fees, they are occasionally too overworked to respond quickly to urgent situations. If a freelance engineer is occupied with another customer, sick, on travelling, or in class, the lack of backup personnel may force your company to wait for help in case of a crisis. As your company grows, system unavailability or difficulties with critical applications get more expensive. The money you thought you were conserving on an independent consultant can disappear fast due to lost output. In addition, when freelance consultants confront unfamiliar technologies, the lack of a large consulting team to depend on for assistance forces them to learn with the meter running while your company winds up footing the bill for their continuing training.

  • Gain Access to Experts in Advanced Information Technology Issues
    Many small service firms or independent consultants specializing in small company network consulting may excel at providing routine fixes but lack the seasoning to work efficiently with complex IT environments that have mixed operating systems, multiple locations, VoIP implementations, remote clients, interconnected accounting and analytical applications, data-driven web sites, and custom line-of-business software. Progent's experience with global enterprises and Progent's extensive group of specialists can benefit your business because big-company environments are inherently complicated, support issues require in-depth understanding of in many technical areas, and reaching a high degree of robustness, availability, and security calls for enterprise-tested processes.

  • Create a Solid Basis for Growth
    Small businesses often start with an IT system cobbled together on a shoestring budget. Without a strong architecture, a sequence of ad hoc fixes often get piled on top of a marginal foundation. As a company evolves, stability and scalability issues can obstruct the success of the organization. These environments require thorough evaluation, smart business analysis, and in-depth experience to upgrade to a network environment that will act as the solid foundation to meet current business requirements and support downstream growth.

  • Work with Solution Consultants, Not Product Resellers
    Smaller companies require guidance and education to navigate through an increasingly complicated maze of technology options available for enabling business growth and enhancing efficiency. They do not need a network engineer or support firm that tries to promote products. Progent avoids conflicted motives by not reselling any products. Progent sells services and expertise only. This allows Progent to match consulting services with the genuine interests of clients. Combining network consulting and product reselling can lead to a conflict where the recommended solution is built around a predetermined vendor rather than being driven by the actual needs of a small business.

How to Contact Progent
In case your New Haven, Connecticut company needs to contact Progent to ask about IT outsourcing, consulting, or tech support, call 800-993-9400 or refer to Contact Progent.

Fast Online Network Assistance
For fast remote technical support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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