Professional Online Technical Support for New Haven, Connecticut Small Business Computers from Microsoft Certified Consultants
Small businesses have typically been overlooked by large IT support firms. Many small businesses permit themselves to become dangerously reliant on freelance consultants or small support organizations who don't have the size or comprehensive skill sets to respond quickly or efficiently to network crises. Still other small companies resort to giant support providers that employ technicians taught to provide standardized solutions to ordinary problems but who do not have the background and technical scope to deal with the variety of environments and lack of standards typical of small company IT networks.

Progent's proven approach to delivering low-cost and effective technical support to small companies has made Progent one of the top Microsoft Gold IT service organizations in the country. Progent has delivered online support to small businesses in every state in the country and can dispatch onsite support in almost all zip codes.

For medium-size and enterprise companies, Progent can provide co-sourcing services to reinforce the technical skills of your internal IT service staff. Co-sourcing can save money and minimize technical risks for major projects such as application programming, disaster recovery preparedness, network security audits, office consolidations, or technology migrations and upgrades.

Progent can also offer the services of certified experts to assist your company to plan and execute a sensible cloud computing strategy.

Main Technologies Serviced by Progent for New Haven, Connecticut Office Networks
A Microsoft Gold Partner consulting company with a large team of Cisco qualified CCIE networking experts and Apple Computer accredited consultants, Progent offers emergency troubleshooting and low-cost online consulting to New Haven, CT small businesses for a wide range of information technologies including:

Support Delivery Options for New Haven, Connecticut Companies
Progent has a selection of options for providing small and midsize businesses and local governments with cost-effective computer services for troubleshooting, system architecture, hosting, and IT management. Progent's model for providing network support services is built on the Help Desk operational structure familiar to big IT support groups. Progent's Contact Center Service Mechanism ensures rapid support, thorough activity documentation, dependable follow-through, and tight expense control for a range of IT support delivery modes that include online repairs, in-person support, high-end consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides urgent and scheduled online assistance for Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's certified service professionals can assist customers to troubleshoot and repair hardware and software problems without the cost or time loss of travel for onsite service visits. The experience of Progent's network consultants makes it possible to resolve most network issues rapidly. For complex problems, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-accessible signup process for new clients to address emergency situations and Progent bills by the minute with zero sign-up fees or time minimums, so you pay only for the help you get. Experts available online include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISM-certified security professionals. Find out additional information concerning Progent's remote network troubleshooting expertise.

  • Onsite Support
    Progent offers on-site computer support for signed-up customers in major metropolitan areas in the United States. Progent's onsite service technicians can operate in tandem with Progent's remote service experts to give small and midsize businesses the optimal solution: hands-on support technicians when you require them as well as the remote expertise of Progent's worldwide staff of IT engineers, security professionals, and business application programmers. The wait time for on-site support visits is typically under 24 hours. Progent requires no start-up or retainer charge for becoming a Progent customer for onsite support. Learn more details about how and why to sign up for Progent's onsite network support services.

  • Help Desk Call Center
    Progent's Help Desk Outsourcing Services are designed for small and midsize companies who need fast and dependable support from a professional Help Desk with efficient phone assistance, remote troubleshooting capability, and enough technical strength for full problem escalation. Since smaller companies usually have tight information technology funds and can provide little management bandwidth for handling network support, Progent's Help Desk Outsourcing Services could be the most efficient way to make sure that business information networks stay productive. Read more details about Progent's Helpdesk outsourcing services.

  • Consulting Services
    Progent provides small businesses affordable availability of world-class consultants who can deliver help with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network infrastructure, network protection consulting, fault tolerant it system engineering, virtual server solutions, plus integration, customization and support for small business software such as accounting, operations, reporting, sales automation, and productivity packages. Progent can provide assistance with one-shot projects such as office moves and major software upgrades, extended projects like business information application development and support, relational database application programming and DBA support, and web design, on-going support including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for network health monitoring and network management, or emergency response such as disaster recovery and virus cleanup.

  • Application Hosting
    Progent can host mission-critical business applications like Exchange Server and Microsoft SQL to provide small and midsize businesses with greater degrees of dependability, security, and recoverability than is possible with the type of on-site data center that is realistically affordable for the majority of small organizations. Since Progent utilizes the same facilities that host the equipment of many of the world's largest information technology companies, Progent can eliminate the expense of building and managing the systems needed for world-class environmental control, electrical backup, and redundant Internet connectivity. For hosted application servers, Progent can also ensure that upgrades and revisions stay updated, security and performance is continually monitored, and systems and data files are regularly archived and available for complete and prompt restoration. Learn additional information about Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting services for all of a small company's servers in a setting that not only delivers the top degree of fault-tolerance and expandability but that is also convenient for customers to transfer to another service firm or to move internally when your situation calls for it. Progent's Private Cloud hosting is built around mature virtual server technologies that allow companies with mixed environments to save dramatically on the costs of hardware, system maintenance, and network administration while achieving enterprise-class dependability and an unparalleled degree of vendor flexibility. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in a single centrally managed solution, can handle the multi- OS and non- standardized networks common with smaller businesses, and retains ownership of the software in the customer's hands so that moving to a different virtualized system is quick, reliable, and inexpensive. This eliminates ending up a captive to a specific hosting service while still offering all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide advanced remote consulting services to help businesses of all sizes integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer cost-effective environments that support Windows and Linux systems and applications in either cloud-centric solutions or in hybrid topologies that combine on-premises IT assets along with public cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background providing advanced consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and affordably.
Progent's Flat-rate Managed Services for Information Assurance
Progent offers a selection of low-cost, fixed-price monthly managed services designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading data security vendors to provide web-based control and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's onsite gateway device adds a deeper level of inspection for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss protection.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based analysis tools to guard endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely evade traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to address the entire threat progression including protection, identification, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of vital data, applications and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements like IPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Learn more about ProSight Data Protection Services managed backup.

Unique Benefits of Teaming with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the fundamental network software and office productivity programs used by the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an ever more complex collection of network technologies such as firewalls, switches, routers, VoIP options, and wireless networking. Furthermore, Progent's CISSP-qualified security experts, CISM-authorized security engineers, CISA-qualified security audit specialists and GIAC-qualified information assurance professionals offer a business-wide view of system security and can assist with complex security programs like SIEM solutions to help enterprises meet business guidelines and government regulations for IT information protection and incident reporting.

The breadth and depth of Progent's engineering staff offer a unique set of advantages to clients wishing to increase the business value of their IT network within a reasonable budget. These advantages include:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified experts average more than a decade of real-world industry background, at the forefront of IT service, performing a wide range of IT tasks for an extensive array of clients. Every Progent support professional shares a refined collection of personal best practices which are combined into shared leading practices training that Progent instills in its support team. This guarantees that you get not just expert IT skills, but also a consultant with field-tested approaches for fixing real-world network problems quickly. Learn additional information about Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing policy is to bill for phone support and in-person visits by the minute. As a result, you are billed just for received support. Progent does not demand a higher rate for after-hours or priority service, and Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no startup fee and requires no retainer for services provided during regular business hours. Many service organizations demand large minimum fees or charge in increments of a quarter hour or longer. Progent's small pricing granularity avoids big bills for fast repairs. An additional advantage of granular invoicing is that your company are not inclined to permit incipient problems to fester until they become big ones. Find out additional information about Progent's value pricing for IT outsourcing.

  • Full Documentation of Delivered Support
    Progent has developed a sophisticated support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some independent consultants or local support organizations who provide minimal documentation or details of tasks done, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the support documentation given by every staff member to each customer. The discipline of documenting and organizing support activity allows more effective service and avoids a slew of typical problems such as when a support client is virtually held hostage to a consultant who wonít let go of the keys to the kingdom. Find out additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to information transfer from Progent's consultants to customers. By educating clients to handle problems that are within their comfort zone, Progent is able to concentrate on delivering high-value services where Progent faces few competitors. Small businesses who work with freelance consultants or who employ internal IT staffs benefit when Progent transfers information about critical technology and proven methodologies to make their networks more reliable, secure, and productive. Read more about Progent's knowledge transfer services.

How to Contact Progent
In case your New Haven, Connecticut business needs to get in touch with Progent to ask about network outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Fast Remote Technical Assistance
For fast online assistance, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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