Fast, Affordable Online Network Assistance for New Haven, Connecticut Small Companies
For over two decades, Progent has focused on delivering world-quality IT support services to clients with small-business IT budgets. Progent has built a unique service solution that includes a cost-effective, seamless virtual office network, custom remote troubleshooting technology, a substantial team of engineers accredited in a wide array of IT disciplines, a Help Desk service structure that maximizes responsiveness and guarantees follow-through, a worldwide group of on-line service professionals, in-person service dispatching for the majority of most zip codes in the U.S., and a company ethos committed to fixing technical problems in the shortest time and at the lowest cost to clients.

For mid-size and large businesses, Progent offers co-sourcing services to reinforce the subject matter expertise of your in-house network support group. Co-sourcing can reduce expenses and minimize technical risks for major IT initiatives such as software programming, disaster recovery planning and testing, network security audits, merging datacenters, or software migrations and upgrades.

Progent can in addition offer access to certified consultants to assist your company to design and implement your cloud strategy.

Main Products and Technologies Supported by Progent for Business Networks in New Haven, Connecticut
Progent's team of certified experts provides assistance for virtually all facets of information technology found in companies of any size. Practice areas supported by Progent in and around New Haven include:

Support Delivery Alternatives Available for New Haven, Connecticut Companies
Progent offers a variety of options for providing small businesses and local governments with affordable IT services for technical support, consulting, hosting services, and network management outsourcing. Progent's model for delivering IT support is based on the Help Desk operational structure common to big IT groups. Progent's Help Desk Service Mechanism promotes rapid response, comprehensive activity records, dependable follow-through, and tight expense control across an array of IT support delivery alternatives that include online repairs, onsite support, top-level consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center offers urgent and routine remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's certified support experts can assist customers to troubleshoot and fix network problems without the cost or delay of in-person service visits. The background of Progent's IT consultants makes it possible to handle the majority of network problems quickly. For complex problems, Progent's breadth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-accessible signup process for first-time customers to address urgent situations and Progent bills by the minute with no sign-up fees or minimums, so you are invoiced only for the support you receive. Specialists available remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and GIAC-certified security professionals. Find out additional details about Progent's online computer support services.

  • Onsite Support
    Progent offers onsite computer support for registered customers in major metropolitan areas in the United States. Progent's on-site service personnel can operate in tandem with Progent's online support engineers to give small and midsize companies the best of both worlds: hands-on service professionals when you require them as well as the on-line help of Progent's seasoned staff of IT engineers, security professionals, and business software programmers. The response time for in-person service visits is typically less than 24 hours. There is no sign-up or retainer fee for becoming a Progent customer for on-premises service. Find out more details concerning how and why to sign up for Progent's onsite computer service.

  • Help Desk Call Center
    Progent's Helpdesk Services are intended for all businesses and local governments who need fast and dependable support from an online Help Desk with effective telephone support, online troubleshooting capability, and enough technical depth for all needed escalation. Because small and midsize companies typically have tight IT funds and can provide scant management bandwidth for dealing with network support tasks, Progent's Help Desk Call Center Services could be the most efficient option to ensure that small business computer systems stay up and running. Learn more details about Progent's Help Desk services.

  • IT Consulting Services
    Progent provides small companies budget-friendly access to enterprise-class IT professionals who can provide help with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network design, network protection engineering, fault tolerant it system design, virtualization solutions, plus integration, customization and support for small business programs such as accounting, operations, reporting, sales automation, and office productivity software. Progent can provide assistance with one-time projects such as site relocations and massive software upgrades, extended initiatives such as business analytics application development and customization, relational database software programming and DBA support, and web design, on-going support such as System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure monitoring and network administration, or emergency services like data restoration and virus cleanup.

  • Application Hosting
    Progent can host mission-critical applications such as Microsoft Exchange Server and Microsoft SQL Server to provide small and midsize businesses with higher degrees of reliability, protection, and performance than is possible using the type of in-house data center that is practical for most small companies. Since Progent utilizes the same data centers that support the gear of many of the world's biggest information technology organizations, Progent can eliminate the expense of creating and managing the infrastructure needed for world-class environmental control, power backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also make sure that patches and revisions remain updated, protection and performance is continually tracked, and systems and data files are regularly archived and available for full and rapid restoration. Learn additional information concerning Progent's hosting services for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting for all of a small organization's servers in a setting that not only provides the top degree of fault-tolerance and scalability but that is in addition easy for clients to transfer to a different service firm or to move internally when your business situation warrants it. Progent's Private Cloud hosting is founded on mature virtualization techniques that permit companies with multi-vendor networks to save significantly on the costs of hardware, system support, and IT administration while achieving world-class dependability and an unprecedented level of vendor flexibility. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally managed package, can support the multi- platform and loosely standardized networks common with small businesses, and retains control of the licenses in the client's possession so that migrating to a different virtualized host is fast, safe, and affordable. This eliminates ending up a prisoner of a specific hosting provider while still offering all the savings associated with SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent offers advanced remote consulting services to help organizations of all sizes integrate their information networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer cost-effective ecosystems that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid architectures that utilize physical IT assets as well as public clouds. To help you to integrate cloud services with networks, Progent offers a variety of public cloud migration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering high-level consulting expertise online, and Progent can make sure you complete your cloud integration projects on schedule and affordably.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's value-priced ProSight series of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning technology to defend endpoints and physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to automate the entire threat lifecycle including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection services deliver affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge tools packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your company's unique needs and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight DPS automates your backup processes and allows fast restoration of vital data, apps and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to diagram, monitor, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network maps are kept current, captures and manages the configuration information of virtually all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating tedious network management activities, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the technology of top data security companies to provide web-based management and comprehensive protection for your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a deeper layer of inspection for incoming email. For outbound email, the onsite security gateway offers AV and anti-spam protection, DLP, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT management staff and your assigned Progent consultant so that all potential issues can be resolved before they can disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data related to your IT infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an objective evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, improved compliance with data security requirements, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and restore, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's ability to block or recover quickly after a ransomware incident. Progent will work with you personally to collect information concerning your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient security and backup/recovery system that aligns with your company's needs. For details, visit The ProSight Ransomware Preparedness Report Service.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the core system software and productivity applications used by most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an increasingly complex collection of infrastructure products including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless networking. In addition, Progent's CISSP-qualified security consultants, CISM-qualified security engineers, CISA-authorized security audit specialists and GIAC-certified information assurance experts offer a company-wide perspective on system protection and can help with complex security programs like Security information and Event Management (SIEM) solutions to help enterprises meet business standards and statutory regulations for IT data protection and reporting.

The scope and size of Progent's engineering staff bring a unique array of benefits to clients wishing to maximize the productivity of their IT network within a reasonable budget. These advantages include:

  • Best Industry Service Methodology
    Progentís staff of Microsoft and Cisco certified experts average longer than a decade of hands-on industry experience, at the forefront of IT service, performing a broad variety of technical tasks for an extensive array of customers. Every Progent consultant shares a proven collection of personal best practices which are combined into shared best practices training that Progent teaches its consulting staff. This guarantees that you get not only expert IT capability, but also a consultant with field-tested methods for repairing actual network problems rapidly. Find out more about Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing model is to charge for remote service and on-premises visits by the minute. Consequently, you owe exclusively for delivered support. Progent does not impose a higher rate for after-hours or emergency service, and Progent does not bill for travel except for urgent calls where on-site work is less than four hours. Also, Progent applies no startup charge and asks no monthly commitment for services provided during normal business hours. Many support organizations demand large minimum fees or charge in increments of fifteen minutes or more. Progent's small billing granularity does away with big invoices for quick repairs. Another advantage of by-the-minute billing is that clients won't be tempted to allow less critical problems to fester until they become major problems. Find out more concerning Progent's value pricing for IT outsourcing.

  • Full Reporting of IT Services
    Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all billed services. Unlike many independent consultants or local service organizations who offer minimal documentation or specifics of services performed, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support reports sent by every consultant to each client. The discipline of detailing and archiving support records results in more efficient service and avoids a variety of common problems such as when a support client is effectively held captive to a consultant who refuses to let go of the keys to the kingdom. Learn additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's support experts to clients. By educating customers to deal with technical issues that are within their comfort zone, Progent is able to concentrate on offering hard-to-find services where Progent faces few competitors. Small companies who work with freelance consultants or who employ in-house IT personnel gain when Progent passes on information about critical technology and tested methodologies to make their IT environments more reliable, protected, and productive. Learn more concerning Progent's knowledge transfer services.

Contact Progent
If your New Haven, Connecticut company needs to contact Progent about network outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Remote Network Help
For fast remote assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2019 Progent Corporation. All rights reserved.