Consulting and Technical Support for RIM BlackBerry Technology
BlackBerry ConsultantsBlackBerry wireless smartphones from Research in Motion are one of the most popular products for achieving mobile connectivity to messaging, scheduling, web applications, and other vital business information. As the complexity of small company IT technology has expanded, and as the demand for world-class security, reliability, and recoverability has become the norm for organizations of any size, effective integration and support of BlackBerry solutions has become increasingly difficult. To handle areas such as data protection, disaster recovery, and synchronization of BlackBerry smartphones with diverse email systems and company databases, small organizations often resort to outside support professionals who specialize in BlackBerry integration and troubleshooting.

Progent can provide the expertise of BlackBerry-qualified engineers who can assist small businesses to plan, manage, and troubleshoot BlackBerry-based solutions economically and effectively, eliminating the need for an internal BlackBerry technology specialist and reducing the cost and stress of supporting wireless workers. Progent's BlackBerry technology engineers have in-depth backgrounds cooperating with Progent's Microsoft-Gold certified experts, Cisco CCIE network engineers, and CISSP and GIAC-certified security professionals. This range of knowledge, combined with Progent's proven online support capabilities, provides small businesses a budget-friendly solution for integrating RIM BlackBerry products productively into their IT network.

Progent's experts can help you with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 configuration and Exchange Server setup so that your database and email infrastructure operate optimally with BlackBerry BES Server. Progent can also assist you to upgrade from older editions of BlackBerry and Microsoft software, configure streamlined administration utilities to enable you to track and control BlackBerry smartphones throughout your business, recommend security policies that are right for your company, develop custom mobile software, and ensure that your network architecture is appropriately configured to accommodate your BlackBerry users. In addition, Progent's business continuity consultants can help make sure that your BlackBerry information is included in your regular backup procedures in order that it can be restored quickly and safely.

Consulting Support for BlackBerry BES Server
Research in Motion's advanced solution for managing big collections of BlackBerry smartphones is the BlackBerry BES Server. This powerful software enables Exchange, Domino, or Novell GroupWise users to transmit and receive messages that are encrypted in transit to provide optimum security. BlackBerry Enterprise Server also streamlines a wide selection of crucial management tasks ranging from BlackBerry deployment and updates to wireless security and high availability.

BlackBerry BES Server Troubleshooting Help

Progent's BlackBerry-qualified consultants can assist you to utilize RIM BlackBerry Enterprise Server to do routine jobs like:

  • Deploy and manage applications
  • Schedule device, application, and policy updates
  • Upgrade BlackBerry smartphone software remotely
  • Manage user and group settings with BlackBerry's extensive selection of policies

Progent's BlackBerry-certified consultants can also assist your company to utilize BlackBerry BES Server to implement key tasks not available with the less advanced BlackBerry Enterprise Server Express. These procedures include:

  • Install and manage BES Server's fault-tolerant architecture based on virtualization
  • Deploy BlackBerry devices remotely
  • Establish custom administration roles
  • Monitor and analyze the integrity of your system

Progent's Online BlackBerry-Certified Technical Support is Fast and Economical
For companies in New Orleans, Louisiana who want quick and economical access to a certified BlackBerry support professional, Progent provides efficient online assistance from a veteran network support staff who have provided network solutions to companies in every state in the United States. (Refer to Progent's customer testimonials.)

Remote consulting services eliminates travel costs and lets engineers solve technical issues quickly, so you reduce lost productivity. Progent's BlackBerry specialists have been awarded accreditations in the entire range of BlackBerry technologies and can provide professional help in fields including resolving synchronization issues, deploying BlackBerry BES Server, and designing a secure, high-availability system infrastructure for BlackBerry users. Certifications held and practice areas mastered by Progent's BlackBerry professionals include:

BlackBerry Certified Support Specialist
Blackberry HelpA Progent BlackBerry Certified Support Specialist can assist you to perform basic support functions including configuring BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account settings, setting up e-mail filters and auto-signature, modifying user profiles, upgrading BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to work with your company email solution. Progent's certified service professionals can in addition help your company to troubleshoot a wide array of issues associated with synchronization, handset recognition, messaging consistency, web browsing, mobile connectivity, Instant Messaging, desktop application installation, and Desktop Redirector.

As a leader in providing nationwide online consulting services for small company networks, Progent can provide fast and economical contact with a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your wireless support expenses low and, by solving issues quickly, optimizes the efficiency of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Server Support Specialist can provide the skills required to configure and troubleshoot the BlackBerry BES Server in a Microsoft Exchange Server environment. Progent's BlackBerry specialist can show you how to use resources such as BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to perform important tasks such as troubleshooting enterprise activation issues, adding and removing BlackBerry smartphone clients, setting activation passwords, implementing over-the-air program installation and configuration, implementing and debugging the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.

Progent's BlackBerry-certified consultants can also help you to use management tools such as the BlackBerry Administration Service for role-based administration, resolving attachment and data flow issues, and using wireless LANs for enterprise activation. In addition, Progent can help you understand the role of operational policies in the BlackBerry BES environment and assist your company to define and implement appropriate security options.

Progent's certified Exchange Server engineers can team with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your existing Exchange infrastructure for operating in conjunction with BlackBerry BES Server or migrate your BlackBerry solution to the latest version of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for deploying, administering, monitoring, and maintaining one or multiple BlackBerry BES Servers in a messaging environment based on Microsoft Exchange Server. Progent's BlackBerry-certified engineer has expertise in important areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email and database architecture, Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can help you to add and delete BlackBerry device users on Microsoft Exchange Server and Windows Active Directory, set up, monitor, and administer BlackBerry BES Server, administer BlackBerry handhelds and client accounts, back up and support storage groups, apply permissions, set up the Mobile Data System (MDS) and IM, implement push and pull access control lists, control Microsoft Exchange Server data flow, create, edit, and apply wireless LAN and VPN configuration sets, set up SNMP traps for alerts, and produce management reports to summarize SNMP results.

Progent's BlackBerry-certified engineer can help you with your BlackBerry technology in a variety of environments that can include Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

Contact Progent to Get Assistance from a RIM BlackBerry-Certified Specialist
If you wish to ask Progent about engineering assistance for BlackBerry wireless solutions, call 1-800-993-9400 or see Contact Progent.

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