World-class Online Support Expertise for BlackBerry Environments
BlackBerry Online Troubleshooting HelpSecure and dependable connectivity from smartphones to messaging systems like Microsoft Exchange, Domino, or Groupwise is now a necessity for companies of any type who wish to optimize productivity. Research in Motion's BlackBerry devices and the BlackBerry Enterprise Server (BES) are some of the premiere technologies for enabling and managing wireless communications. But, maintaining efficient BlackBerry environments has become challenging because of the advanced tools available to meet the requirement for enterprise-class protection and fault tolerance. Progent's BlackBerry qualified consultants are expert at delivering remote consulting and support expertise for BlackBerry systems, reducing support expenses and resolving issues faster than is feasible with traditional on-premises consulting.

Progent has a seasoned group of remote consultants certified to support IT system that include products from all popular suppliers. (See technical certifications of Progent's consultants.) Progent's Cisco CCIE network engineers can assist you to manage challenging issues with your infrastructure. Progent's Apple certified experts can help you to interface Macs with your wireless communications solution and can provide expertise with Apple iPhone integration. Progent's Linux consultants can offer expertise for managing application servers powered by various distributions of Linux such as RedHat, SUSE Linux, Debian-GNU, CentOS, Ubuntu, Mandriva, PCLlinuxOS, fedora, and Gentoo Linux. This range of practice areas allows Progent to offer a convenient source for any IT support required in multi-platform networks and avoids the finger-pointing that small companies often confront when looking for technical help.

Progent's network security engineers have been awarded top security credentials including Certified Information Security Manager (CISM) and ISSAP. Progent's enterprise-class security professionals can help you make smart choices in selecting from the many options available with configuring BES Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security services for small companies include two low-cost security vulnerability testing service packages that allow small businesses to receive an impartial network security assessment from a Progent security consultant to uncover possible weaknesses in the security posture you present inside and outside your security perimeter.

Consulting Expertise for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server streamlines administration and support of BlackBerry wireless handsets, providing a centralized solution for controlling key tasks such as smartphone deployment, upgrades, and retirement while also offering a solid infrastructure for security and fault tolerance. BlackBerry BES Server supports seamless integration between Exchange, Groupwise, or Lotus Domino email servers and BlackBerry users and allows remote synchronization.

BlackBerry BES Server Configuration Assistance

BlackBerry BES Server provides a variety of data protection options beginning with advanced data encryption of messages sent between a BlackBerry smartphone and BlackBerry Enterprise Server using AES or Triple Data Encryption Standard. BlackBerry BES Server also permits excellent versatility in adjusting degrees of security to match the special needs of your environment. Progent's BlackBerry certified consultants can assist your company to select advanced security functions and activate them wirelessly. Samples of these wirelessly configurable security settings are:

  • Lock down a device
  • Erase data from a missing or stolen smartphone
  • Disable Bluetooth
  • Enable internal protection against malware

BES Server also provides flexibility in determining mechanisms to keep BlackBerry users from loading or running unsecure or unauthorized software. Progent can help you to choose protective techniques like:

  • Specify precisely what applications are permitted on the device
  • Block external applications from using persistent memory on the BlackBerry smartphone
  • Determine which functions third-party software can use on the BlackBerry device
  • Limit the kinds of access external software running on the BlackBerry smartphone can initialize
  • Block all external applications from being loaded or run on the smartphone

Progent's Remote BlackBerry-Certified Consulting Services is Quick and Economical
For companies in New Orleans, Louisiana who require quick and economical access to a certified RIM BlackBerry support expert, Progent delivers efficient online help from a veteran support team who have delivered network solutions to companies in every state in the U.S. (Refer to Progent's customer testimonials.)

Remote support eliminates travel expense and enables specialists to fix technical issues quickly, so you minimize wasted productivity. Progent's BlackBerry specialists have been awarded certifications in all BlackBerry technologies and can provide professional help in areas such as fixing synchronization problems, deploying BlackBerry Enterprise Server, and creating a protected, high-availability network infrastructure for RIM BlackBerry users. Certifications held and skill sets offered by Progent's BlackBerry professionals include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level skills for installing, administering, monitoring, and troubleshooting one or several BlackBerry BES Servers in an email system based on Microsoft Exchange Server. Progent's BlackBerry consultant offers support skills in key areas related to BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, email and database architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can assist you to add and remove BlackBerry smartphone users on Microsoft Exchange Server and Windows Active Directory, set up, monitor, and manage BlackBerry BES Server, administer BlackBerry devices and client accounts, back up and support storage groups, configure permissions, set up the Mobile Data System and IM, implement push and pull access control lists, control Microsoft Exchange data flow, generate, edit, and apply wireless LAN and Virtual Private Network configuration sets, implement SNMP traps, and produce management reports based on SNMP results.

Progent's BlackBerry consultant can help you with your BlackBerry technology in a number of environments such as Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ConsultingProgent offers the services of a BlackBerry Certified Solution Designer to help your company to plan, deploy, validate, troubleshoot, and produce documentation for a wireless environment based upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's advanced engineering support services for BlackBerry technology include business and technology requirements analysis, solution design, installation strategy and execution, performance optimization, configuration of a high-availability environment, information backup and business recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your operational goals and to design a mobile wireless environment that meets your IT budget and aligns with your business plans. Progent can explain the impact of your organizational processes on the design of a BlackBerry Enterprise Solution, assess your current connectivity infrastructure's ability to accommodate a BlackBerry Enterprise Server, help your organization to decide which management model and equipment meet your needs, and analyze your messaging system topology. Progent can also explain the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on one another so you can make informed choices about alternatives for software editions, server hardware and storage, network architecture, and application configuration.

To optimize system protection, Progent's BlackBerry expert can assist you to choose and activate sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and GIAC-qualified security engineers to run network-wide security assessment and compliance testing and suggest enhancements to account for your BlackBerry solution.

Contact Progent for Support from a RIM BlackBerry-Certified Consultant
In order to ask Progent about professional support for BlackBerry wireless solutions, phone 1-800-993-9400 or refer to Contact Progent.

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