Fast and Affordable Online Technical Support for New Orleans Computer Systems
Fast Remote Consulting for New Orleans NetworksFor companies located in New Orleans or anywhere in the state of Louisiana, Progent provides online technical support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft certified consulting experts have delivered remote support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging infrastructure issues, plus the assistance of CISSP-certified cybersecurity experts to help with advanced security architecture and troubleshooting jobs.

Progent's online support experts provide exceptional leverage because they have the practical background and have access to the advanced tools necessary to resolve the majority of information system problems quickly. Efficient support reduces direct costs because solutions require fewer billable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your office. Your organization benefits even more with incidental costs by reducing or eliminating network outages and associated losses due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's extensive online technical support expertise is particularly helpful in environments that rely on public clouds for critical network infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be useful.

Progent's pricing policy for remote support is designed to leverage your network support dollar. Progent charges by the minute for phone assistance, so you are billed only for the services that you actually get. Unlike typical online support organizations, Progent requires no initialization charge or minimum fees. Progent's one-minute granularity and clean model for pricing do away with scenarios where quick solutions manage to turn into substantial bills. Progent's penchant for disposing of problems efficiently means you saves money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned an arsenal of customized technologies and field-tested methodologies that allow the maximum level of efficiency for online technical support and troubleshooting for IT systems of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access allows the staff of Progent's online support team to access your network remotely without compromising corporate security.

Progent's proven technical support database application includes extensive records describing the service that Progent's customers have received. Progent's authorized consultants have access to the details of all help rendered to every Progent client by every consultant. This database of trouble tickets and responses is stored as a conveniently retrievable proprietary knowledge base that allows Progent's online support experts to share their knowledge company-wide to make sure that the efficiency of Progent's support grows over time. Progent's extensive list of accreditations and working relationships with key technology companies such as Cisco and Microsoft make available other massive technical support databases and permit priority response from manufacturers' internal engineering staff so Progent's remote consulting experts are able to arrive at the best resolutions quickly.

Remote support provided by Progent to companies in New Orleans and anywhere in the state of Louisiana include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, fixed-price managed services designed to enable small and mid-size businesses to utilize the same best-of-breed IT solutions used by many of the world's leading corporations. Progent's ProSight portfolio of outsourced network management services covers all critical areas of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus tools. ProSight ASM protects local and cloud resources and provides a unified platform to address the complete threat lifecycle including blocking, identification, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools incorporated within a single agent managed from a unified console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP deployment that addresses your organization's specific needs and that allows you demonstrate compliance with government and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also assist you to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup activities and enables fast recovery of critical data, applications and VMs that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever necessary, can help you to restore your critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security vendors to provide web-based control and world-class security for your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter acts as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper level of inspection for inbound email. For outgoing email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more information, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, monitor, reconfigure and debug their connectivity hardware such as switches, firewalls, and load balancers plus servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are always current, captures and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when issues are detected. By automating tedious management activities, ProSight WAN Watch can knock hours off common tasks like making network diagrams, expanding your network, finding appliances that need important updates, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT staff and your assigned Progent consultant so any looming issues can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Because the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time wasted looking for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to obtain an objective assessment of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how closely the configuration of your essential network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory (AD) system. Both also come with a year of cutting-edge remote network monitoring and management. Benefits can include easier management, better compliance with information security requirements, higher utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. Read more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's ability to block or recover rapidly from a ransomware attack. Progent will consult with you personally to gather information concerning your existing security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient security and backup environment that aligns with your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the skills of seasoned online consulting experts for contract information technology programs. Billing rates for longer-term development or consulting projects are determined according to the qualifications of the consultants required. Progent's experience with these special fields of computer technology allows clients to complete critical projects within budget and on time. Progent's special online engineering solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center service options for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk services, and Helpdesk process consulting. Progent's Call Center outsourcing support services are ideal for businesses who lack the budget to assemble and manage an in-house Help Desk but who require quick communication with an efficient Help Desk with proficient telephone assistance plus the expertise to escalate the most challenging problems to advanced engineers.

    Progent's Call Center consulting support can guide you in creating an effective new Call Center or improving your established one, evaluating or modifying Call Center software to handle the particular needs of your business, or providing temporary phone support personnel to supplement your in-house Help Desk Call Center resources to handle demanding situations like software transitions, mass updates, or installing brand new business software.

    Progent's Help Desk staff of seasoned information technology consultants offers your customers in New Orleans or anywhere in the state of Louisiana instant assistance from a reliable technical support group with substantial background offering telephone-based consulting and online troubleshooting for networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Call Center recognition as a significant driver of company productivity, and Progent's target is to solve and not merely report IT issues.

  • Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Experts Group provides phone-based and in-depth consulting expertise and education in special business application areas that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and education for Microsoft applications such as CRM, MS Office Project, Office 365 Word, and Office 365 Excel. For more information concerning Progent's expertise, custom development, and training services, go to Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; seamless integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from a previous release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in New Orleans, or anywhere in the state of Louisiana, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to fit your business so your computer support is proactive rather than reactive. By exposing potential problems before they grow into network outages, automated monitoring can ward off inconvenient and costly service crises. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft environments, or systems that incorporate a variety of OS platforms.
How Your New Orleans Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent phone-based support with Microsoft Windows, macOS and OS X, or Linux environments, go to Progent's Nationwide Remote Support, phone 1-800-993-9400, or go to Contact Progent. For businesses and new ventures in New Orleans or throughout the state of Louisiana, Progent's online network support engineers are ready to provide expert and economical system help the instant your business has to have it. Long experience offering online technical assistance has earned Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to refine online connectivity tools to fix computer problems rapidly while eliminating the cost and lost productivity that comes with on-site service calls.

Even if your New Orleans business has a local freelance consultant or maintains a full time organization that know how to deal with typical computer problems, Progentís Microsoft and Cisco certified consultants can provide an easy and seamless remote extension of your local resources for situations when your regular service personnel either don't have the bandwidth or the expertise to fix sudden network crises or particularly complicated integration problems.

Details of Progent's Online Network Support for New Orleans
Progent's online support, Internet-based troubleshooting, network security expertise, and system management services offer businesses in New Orleans or anywhere in the state of Louisiana the greatest leverage for your support budget. Whether you need occasional phone support and remote network repair or ongoing Help Desk Call Center services and network management, Progent's professionals can provide your business world class network support while allowing you to avoid the cost and hassle of running a full-service internal IT organization. Key features of Progent's online help program include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner support company and Progent's number of employees, depth of technical knowledge, refined support tools, and understanding of corporate IT enable companies to avoid the pitfalls of exclusive dependence on smaller consulting firms, individual freelance service providers, or limited in-house IT help.

Progent stands out by providing:

  • In-depth Expertise in Microsoft's Entire Family of Servers
    Progent can provide world-class support for Microsoftís popular server platforms with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment consulting, Microsoft Windows Server 2008 expertise, Microsoft Windows Server 2003 upgrades, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration, Exchange Server 2010 support, Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus SQL Server 2016 integration, Microsoft SQL Server 2014 support, and SQL Server management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-site help per minute. Consequently, you are charged just for received support. Progent does not impose a more expensive rate for off-hours or urgent service, and within California or in areas where Progent offers on-site support, Progent does not bill for travel time except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no minimum charge and asks no retainer for support services provided during normal business hours. Many support firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for quick solutions so you won't be tempted to permit minor problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has developed a sophisticated service reporting system that stores and organizes complete documentation for all delivered services. Unlike some independent consultants or local service firms who offer minimal documentation or details of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service reports transmitted by each staff member to each client. The practice of detailing and organizing service records results in more efficient support and avoids a variety of typical problems such as when a service customer is virtually held hostage to a consultant who wonít let go of vital service information.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting companies to provide round-the-clock network monitoring services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your network support to be anticipatory rather than reactive. By anticipating potential issues before they cause downtime, system monitoring can keep your IT network from painful and expensive availability disruptions.
How Does My Business Start Receiving Remote Network Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.















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