Immediate Online Support for New Orleans Information Networks
Urgent Remote Support for New Orleans NetworksFor businesses in New Orleans or anywhere in the state of Louisiana, Progent offers remote support for information systems based on any mix of Microsoft Windows, Cisco, Macintosh, or Linux platforms. Progent's Microsoft certified professionals have delivered online support to businesses in every state in the United States. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to help with challenging infrastructure issues, as well as the services of CISA and CISM-accredited security consultants to help with advanced security design and diagnostic issues.

Progent's online support engineers offer exceptional leverage due to the fact that they possess the practical background and have access to the advanced tools necessary to solve the majority of information system issues quickly. Efficient support lowers immediate costs since solutions accumulate minimal chargeable consulting minutes. Remote help also avoids the cost of dispatching a consultant to your location. Your company saves additionally with indirect costs by reducing or eliminating network downtime and associated losses due to business discontinuity, upset customers and vendors, unproductive workers, and de-focused management. Progent's advanced online technical support know-how is especially valuable for organizations that depend on public clouds for vital infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an option.

Progent's pricing policy for remote support is structured to stretch your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you are charged exclusively for the support that you actually get. Unlike typical remote support firms, Progent requires no service activation charge or minimum job duration. Progent's one-minute billing unit and simple policy for pricing eliminate situations where speedy. minor fixes manage to end up as major tabs. Progent's skill at handling problems efficiently means you saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has refined an arsenal of customized tools and field-tested methodologies which permit the highest level of efficiency for remote technical support and troubleshooting for information networks of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the consultants of Progent's online support team to access your network remotely without compromising network security.

Progent's powerful customer support reporting application includes thorough documentation of all service that Progent's clients have received. Progent's staff consultants have access to the specifics of services rendered to each customer by any Progent consultant. This archive of anomalies and responses is organized as a quickly accessible internal database that allows Progent's online support experts to share their knowledge company-wide to make sure that the effectiveness of Progent's support services grows over time. Progent's extensive list of accreditations and close relationships with important industry leaders including Cisco and Microsoft make available other massive technical databases and allow quick response from manufacturers' internal support staff so Progent's remote consulting specialists can come up with the best resolutions in the least time.

Online technical services offered by Progent to clients in New Orleans and throughout the state of Louisiana include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, fixed-price managed services intended to enable small and mid-size businesses to benefit from the same advanced IT solutions deployed by many of the world's leading enterprises. Progent's ProSight series of network management outsourcing services covers all critical areas of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to provide centralized control and comprehensive security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely escape traditional signature-based anti-virus tools. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to address the entire malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows fast recovery of critical files, applications and VMs that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide world-class expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, when necessary, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, track, reconfigure and debug their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and displays the configuration of almost all devices on your network, monitors performance, and generates notices when issues are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, finding devices that require important updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by tracking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management personnel and your Progent engineering consultant so all potential problems can be resolved before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's IT support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save up to half of time spent looking for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to obtain an objective evaluation of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, better compliance with information security requirements, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure assessment.

Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology projects. Progent's charges for longer-term development or consulting tasks are set according to the qualifications of the consultants assigned. Progent's background in these important areas of computer technology enables clients to execute critical initiatives economically and on schedule. Progent's special remote engineering solutions include:

  • Call Center Expertise
    Progent's Call Center support alternatives for companies with networks based on Windows, Cisco, Apple Mac, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Call Center outsourcing services are ideal for companies who don't have the budget to assemble and manage an internal Call Center but who want fast access to an efficient Call Center with professional phone assistance plus the technical depth to escalate complex trouble tickets to high-level consultants.

    Progent's Call Center consulting support can guide you in establishing an effective new Call Center or revamping your established organization, selecting or modifying Help Desk software to handle the unique requirements of your business, or adding temporary phone support personnel to work with your internal Call Center team to handle demanding scenarios such as software migrations, major upgrades, or rolling out brand new business software.

    Progent's Help Desk staff of seasoned network professionals gives your clients in New Orleans or anywhere in the state of Louisiana rapid assistance from an effective technical support group with extensive experience providing phone help and remote troubleshooting for computer environments based on Windows, Cisco, Mac OS X, or UNIX/Linux components. Progent's concentration is to earn the Call Center the reputation as a significant contributor to business efficiency, and Progent's target is to resolve rather than merely record network issues.

  • Applications Support: Training, Custom Development, and Integration
    Progent's Applications Consulting Team provides phone-based advanced engineering expertise and education in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and training for popular Microsoft business applications including Microsoft CRM, Office Project, Word, and Office Excel. To read additional information on Progent's consulting, customization, and training services, see Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and install a new deployment of System Center 2016, extend or tune your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in New Orleans, or anywhere in the state of Louisiana, remote IT infrastructure monitoring by providing System Center Operations Manager consulting services and System Center 2012 Operations Manager support. Progent can tune Operations Manager for your business so your computer maintenance is proactive and automated. By anticipating looming issues before they result in full-scale emergencies, automated monitoring can minimize stressful and expensive service crises. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Mac OS X systems, Microsoft systems, or systems based on a variety of OS platforms.
How Your New Orleans Business Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent phone-based assistance with Windows, Apple Mac, or Linux/UNIX computer systems, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or refer to Contact Progent. For companies and new businesses in New Orleans or anywhere in the state of Louisiana, Progent's online computer support engineers are ready to deliver professional and cost-effective IT help the moment your company needs it. More than 15 years of providing online repair services has led to Microsoft Gold Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to refine remote connectivity tools to fix IT problems rapidly while avoiding the expense and lost productivity associated with on-site service visits.

Even if your New Orleans business deals with a regular freelance support technician or employs an in-house organization that can handle typical network issues, Progentís Microsoft certified engineers are available to offer an easy and seamless remote expansion of your local resources in cases when your usual service personnel either lack the availability or the knowledge to fix sudden network crises or particularly tough integration problems.

Details of Progent's Online Computer Support for New Orleans
Progent's phone help, remote repair, network security consulting, and network administration services give businesses in New Orleans or throughout the state of Louisiana unparalleled leverage for your IT investment. Whether you need occasional telephone support and remote network repair or ongoing Help Desk outsourcing services and network management, Progent's experts can deliver your office world class network support while permitting you to avoid the cost and administration overhead of carrying a full-service in-house IT staff. Key features of Progent's online help program include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's head count, depth of technical expertise, refined support tools, and understanding of corporate IT enable companies to escape the pitfalls of exclusive reliance on smaller service organizations, individual freelance service providers, or limited internal resources.

Progent stands out by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified experts average more than ten years of hands-on industry experience, at the forefront of network support, performing a wide variety of technical tasks for a large mix of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices training that Progent instills in its support personnel. This means that you get not only world-class technical capability, but also a consultant with field-tested methods for applying computer knowledge to repair real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-premises visits by the minute. Consequently, you owe just for delivered services. Progent does not demand a more expensive rate for after-hours or emergency service, and inside California or in regions where Progent offers on-site support, Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no service activation charge and asks no monthly commitment for services delivered during regular business hours. Many service organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast solutions so you won't be tempted to allow minor problems to fester.

  • Complete Records of Delivered Services
    Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all billed services. Unlike many freelance consultants or small service organizations who offer scant documentation or details of services done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has access to the service documentation sent by each staff member to each customer. The practice of detailing and organizing service records allows more efficient service and eliminates a slew of common problems such as when a support client is virtually held captive to a consultant who refuses to release vital service information.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only support companies to offer round-the-clock remote tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your computer support to be proactive rather than reactive. By anticipating potential issues before they cause downtime, network monitoring can keep your IT network from painful and expensive availability disruptions.
How Does My Business Begin Receiving Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.















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