Fast Remote Support for New Orleans IT Networks
Immediate Online Consulting for New Orleans NetworksFor organizations located in New Orleans or anywhere in Louisiana, Progent offers remote help for networks based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft qualified engineers have provided online troubleshooting to businesses in all 50 states in the United States. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE engineers to handle complex networking issues, as well as the assistance of CISA and CISM-accredited security consultants to help with advanced security design and diagnostic jobs.

Progent's remote technical support experts offer excellent leverage because they possess the real-world background and have access to the sophisticated technology required to resolve most information system issues quickly. This lowers direct expenses because service calls require fewer billable minutes. Remote help also eliminates the cost of dispatching an engineer to your site. Your company saves even more in incidental expenses by minimizing or eliminating system outages and related losses resulting from business disruption, upset customers and vendors, unproductive employees, and distracted executives. Progent's extensive remote consulting expertise is particularly important for businesses that rely on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an option.

Progent's pricing model for online help is designed to leverage your IT service dollar. Progent charges by the minute for telephone-based consulting, so you are billed just for the services that you receive. Unlike typical remote service companies, Progent asks for no startup surcharge or minimum payments. Progent's one-minute granularity and clean model for billing avoid situations where quick repairs somehow end up as large invoices. Progent's penchant for handling technical issues efficiently means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an arsenal of customized tools and field-proven methodologies that allow the highest level of effectiveness for online technical support and repair for information networks of any size. Progent provides secure Virtual Private Network support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the engineers of Progent's remote service group to interface to your environment without breaching network security.

Progent's advanced customer support reporting application stores extensive documentation describing all service that Progent's clients have been provided. Progent's authorized consultants have access to the details of all help provided to every Progent customer by any consultant. This archive of issues and fixes is stored as an easily retrievable internal database that enables Progent's online technical experts to share their knowledge with the whole team to ensure that the value of Progent's technical support improves over time. Progent's advanced certifications and working relationships with major vendors including Cisco and Microsoft open up additional massive technical support knowledge bases and permit quick response from vendors' in-house engineering staff so Progent's online consulting experts are able to find the best solutions in the least time.

Remote technical support services provided by Progent to customers in New Orleans and anywhere in the state of Louisiana include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, fixed-price services intended to enable small and mid-size businesses to benefit from the same best-of-breed technology deployed by some of the world's top enterprises. The ProSight portfolio of network management outsourcing services covers all critical aspects of modern networking including email protection, security and compliance, automated backup/recovery, network infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to defend endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to manage the complete threat progression including blocking, detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) services offer ultra-affordable in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering via leading-edge tools packaged within one agent managed from a unified control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your company's specific needs and that allows you demonstrate compliance with legal and industry data security standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also assist your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital files, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security vendors to deliver web-based control and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the local gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their connectivity appliances like routers, firewalls, and wireless controllers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding devices that need critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT staff and your Progent engineering consultant so any looming issues can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect data related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with government and industry security regulations, higher utilization of network resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. Read more information about Progent's ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's ability either to block or recover quickly after a ransomware incident. Progent will consult with you directly to gather information about your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup system that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for contract IT projects. Progent's charges for ongoing development or consulting tasks are determined based on the qualifications of the engineers required. Progent's experience with these important areas of computer technology enables clients to complete major initiatives economically and on time. Progent's project-based online engineering solutions include:

  • Call Center Services
    Progent's Call Center support alternatives for businesses with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk outsourcing support services are ideal for companies who don't have the resources to create an in-house Help Desk Call Center but who want fast response from a reliable Help Desk with proficient phone support as well as the technical depth to escalate complex tasks to advanced engineers.

    Progent's Help Desk Call Center consulting support can guide you in establishing an effective new Help Desk Call Center or improving your established one, evaluating or customizing Help Desk Call Center software to meet the special requirements of your company, or adding temporary online personnel to reinforce your internal Help Desk resources to deal with unusually busy situations such as software transitions, mass updates, or installing new applications.

    Progent's Call Center staff of seasoned network consultants offers your customers in New Orleans or anywhere in the state of Louisiana instant contact with a large network service resource with extensive background offering telephone-based help and online repair service for networks that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to earn the Help Desk the reputation as a key enabler of business success, and Progent's aim is to resolve and not just track IT issues.

  • Business Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Consulting Group provides online professional engineering support and education in key application fields including ERP, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, custom programming, and education for popular Microsoft business applications including Microsoft CRM, Project, Office 365 Word, and Office 365 Excel. To read more information on Progent's consulting, custom programming, and training services, visit Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; seamless management of heterogeneous environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of System Center 2016, extend or tune your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver companies in New Orleans, or anywhere in the state of Louisiana, online IT infrastructure monitoring by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager for your environment so that your network maintenance is proactive and automated. By exposing looming issues before they expand into full-scale emergencies, system monitoring can ward off disruptive and expensive service crises. Progent can also use system monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows environments, or environments that incorporate a combination of OS platforms.
How Your New Orleans Business Can Contact Progent's Remote Service Experts
To contact Progent about emergency online support with Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or go to Contact Progent. For offices and new businesses in New Orleans or anywhere in the state of Louisiana, Progent's online computer support engineers are ready to provide effective and cost-effective system support the moment your company has to have it. More than 15 years of providing remote tech support has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to fine tune remote access tools to repair network problems rapidly while avoiding the expense and lost productivity associated with on-site support calls.

Even if your New Orleans business deals with a local freelance consultant or employs an in-house organization that know how to handle common network issues, Progentís Microsoft and Cisco certified consultants can still provide a convenient and seamless remote expansion of your local resources for situations when your regular service personnel either don't have the availability or the knowledge to address unexpected network crises or especially complex integration projects.

Details of Progent's Remote Computer Services for New Orleans
Progent's online help, remote repair, system security expertise, and network management services offer companies in New Orleans or throughout the state of Louisiana unparalleled leverage for your IT investment. Whether you require one-time phone help and Internet-based network repair or ongoing Help Desk Call Center support and network management, Progent's professionals can provide your business world class network support while allowing you to eliminate the expense and hassle of carrying a large in-house IT organization. Key features of Progent's online help program include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of IT experience, refined remote support tools, and understanding of corporate IT allow companies to avoid the pitfalls of excessive reliance on smaller consulting organizations, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average more than ten years of real-world industry experience, at the forefront of IT support, executing a broad variety of IT tasks for an extensive array of clients. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices training that Progent teaches its consulting staff. This guarantees that you get not only expert technical capability, but also a support engineer with field-tested approaches for using computer knowledge to repair real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for remote service and in-person visits per minute. As a result, you are invoiced just for delivered support. Progent does not impose a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent provides on-site support, Progent does not charge for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no minimum charge and requires no retainer for services provided during normal business hours. Many support organizations impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast repairs so you will not be tempted to allow minor problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching customers to handle technical issues that are within their scope, Progent can concentrate on offering high-value services where Progent faces few competitors. Companies who utilize familiar freelance service providers or who maintain in-house IT staffs benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more reliable, secure, and efficient.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the only support firms to offer round-the-clock system tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager allows your network maintenance to be proactive instead of reactive. By anticipating possible problems before they result in lost productivity, network monitoring can keep your information network from painful and expensive availability disruptions.
How Does My Business Begin Getting Remote Technical Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.















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