Fast and Affordable Online Technical Support for New Orleans Computer Networks
Urgent Remote Consulting for New Orleans SystemsFor businesses located in New Orleans or anywhere in the state of Louisiana, Progent provides online support for information systems based on any combination of Microsoft Windows, Cisco, Mac, or Linux/UNIX technology. Progent's Microsoft qualified engineers have delivered remote support to businesses in all 50 states in the U.S. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to help with challenging networking issues, plus the services of CISSP and CISM-certified security engineers to handle advanced security design and troubleshooting jobs.

Progent's remote technical support engineers offer excellent leverage due to the fact that they possess the real-world background and are equipped with the sophisticated technology necessary to solve the majority of information system issues rapidly. Efficient support lowers immediate costs since service calls require fewer chargeable minutes. Remote help also eliminates the expense of sending a consultant to your site. Your company saves additionally in incidental costs by reducing or eliminating system downtime and associated costs due to business discontinuity, disgruntled clients, unproductive employees, and distracted management. Progent's extensive remote consulting experience is particularly valuable for businesses that depend on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be an option.

Progent's billing model for online support is structured to stretch your network support dollar. Progent bills per minute for telephone-based assistance, so you are invoiced only for the support that you actually get. Unlike many remote support companies, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute billing unit and clean policy for billing eliminate scenarios where fast solutions somehow end up as large bills. Progent's penchant for solving technical issues efficiently means you saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has refined a set of customized tools and field-tested processes which permit the maximum level of effectiveness for remote engineering help and troubleshooting for computer networks of all sizes. Progent provides protected VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the engineers of Progent's online support team to interface to your network remotely without compromising system security.

Progent's sophisticated service reporting system maintains comprehensive documentation for all support that Progent's clients have been provided. Progent's authorized engineers have the benefit of the details of all help provided to every Progent customer by any Progent consultant. This history of problems and resolutions is organized as a conveniently searchable internal database that allows Progent's remote technical experts to communicate their knowledge with the whole team to make sure that the value of Progent's support improves daily. Progent's advanced certifications and formal relationships with important vendors including Cisco and Microsoft make available additional massive support databases and allow fast access to manufacturers' in-house engineering staff with the result that Progent's online service specialists can find the best solutions promptly.

Remote services available from Progent to clients in New Orleans and throughout the state of Louisiana include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of affordable, fixed-price managed services designed to allow small and mid-size businesses to utilize the same cutting-edge technology deployed by many of the world's leading enterprises. The ProSight portfolio of outsourced network management services addresses all key facets of information technology such as email content filtering, behavioral-based threat defense, automated backup and disaster recovery, and infrastructure health monitoring. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security vendors to provide centralized management and comprehensive protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. Email Guard's cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based machine learning tools to defend endpoint devices and servers and VMs against modern malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to address the complete threat lifecycle including protection, detection, mitigation, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical data, applications and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, track, enhance and troubleshoot their connectivity appliances like switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are always updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and generates alerts when issues are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, locating devices that require critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop monitoring subscription service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the state of vital computers that drive your business network. When ProSight Systems Watch detects an issue, an alert is transmitted automatically to your specified IT management personnel and your Progent consultant so all potential problems can be addressed before they can impact productivity Find out more details about ProSight Systems Watch server and desktop management consulting.

Additional Support Services Available from Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology programs. Billing rates for ongoing development or consulting projects are set according to the qualifications of the consultants assigned. Progent's experience with these special areas of information technology allows customers to execute major projects economically and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Expertise
    Progent's Call Center programs for companies with environments based on Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are ideal for companies who don't have the money or time to create an in-house Call Center but who require quick response from an effective Help Desk Call Center with proficient phone support as well as the technical depth to escalate complex tasks to advanced consultants.

    Progent's Help Desk Call Center consulting services can aid you in creating an effective new Help Desk or improving your current organization, selecting or modifying Help Desk application software to address the special needs of your company, or adding occasional online staff to supplement your existing Help Desk Call Center resources to deal with demanding situations such as software transitions, major upgrades, or rolling out new applications.

    Progent's Help Desk Call Center staff of veteran information technology experts gives your customers in New Orleans or anywhere in the state of Louisiana immediate assistance from a dependable technical support resource with extensive background offering phone help and remote diagnostics for IT systems powered by Microsoft, Cisco, Apple Mac, or UNIX/Linux technology. Progent's charter is to earn the Call Center perception as a key contributor to company success, and Progent's intent is to fix rather than simply annotate IT problems.

  • Business Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Consulting Group offers remote professional engineering support and training in specific application fields such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and education for familiar Microsoft applications such as Microsoft CRM, Microsoft Project, MS Office Word, and MS Excel. To find out more on Progent's consulting, custom development, and training offerings, go to Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS networks that include Linux, Hyper-V and VMware; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver organizations in New Orleans, or anywhere in the state of Louisiana, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to suit your environment so your computer support is proactive rather than reactive. By detecting possible problems before they evolve into network outages, automated monitoring can minimize inconvenient and expensive network crises. Progent can also provide help with system monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Mac OS X systems, Microsoft Windows environments, or systems that incorporate a mix of operating systems.
How Your New Orleans Business Can Contact Progent's Online Support Experts
To contact Progent about emergency online help with Microsoft Windows, Apple Mac, or Linux computer systems, visit Progent's Nationwide Remote Support, telephone 1-800-993-9400, or see Contact Progent. For organizations and new ventures in New Orleans or anywhere in the state of Louisiana, Progent's online network support specialists can deliver professional and cost-effective system help the moment your company has to have it. More than a decade of offering remote technical assistance has led to Microsoft Gold status for Progent's consulting experts and has allowed Progent to acquire high-end troubleshooting skills and to refine online access technology to repair network problems rapidly while avoiding the cost and lost productivity associated with in-person support calls.

Even if your New Orleans business deals with a regular freelance support technician or employs an in-house organization that can deal with ordinary network problems, Progentís Microsoft and Cisco certified engineers can still provide a convenient and seamless remote expansion of your local resources in cases when your usual IT support personnel either don't have the availability or the knowledge to resolve unexpected system emergencies or particularly complex integration projects.

Advantages of Progent's Network Help for Businesses in New Orleans
Progent's online support services allow your New Orleans business to enjoy the advantages of timely, enterprise-grade IT support without the cost of managing a full-time IT organization. Your network will derive added business worth by being increasingly available, efficient, and protected. Advantages to your business include:

  • Seamless virtual extension of your on-site support resources
    For most companies in New Orleans or anywhere in Louisiana, nearby computer service providers, whether represented by independent consultants or an in-house maintenance staff, can resolve typical technical problems. On the other hand, IT crises might spring up when your regular support personnel are overstretched or absent, and some problems may stem from technology that is unfamiliar to your usual service people. In these situations, Progent's on-call service professionals give you a convenient, quick, and affordable way to augment your local resources and to transfer useful information to improve your ability to deal with future problems in-house.

  • Less Reliance on Individual Service Providers
    For IT support, smaller organizations commonly rely on individual freelance service providers. Although freelance consultants carry smaller overhead than big service companies and can afford to charge lower rates, they are often overbooked, making it difficult to respond rapidly to crisis situations. If a freelance service provider is occupied with another client, sick, on a trip, or in class, the absence of fallback personnel may force your company to go without help during an IT crisis. As your company expands, network downtime and trouble with vital applications are more costly. The money you thought you were conserving on an independent can be consumed fast by lost productivity. Progent provides a dependable source of reserve support experts to insure your network remains available.

  • Build a Solid Basis for Smooth Growth
    Companies often begin with an IT system implemented on a shoestring budget. Without a scalable infrastructure, band-aid repairs can get thrown on top of a shaky foundation. As a network grows, stability and scalability issues can impede the productivity of the organization. These poorly built systems need proper assessment, intelligent strategic planning, and wide technical expertise to evolve to a network architecture that can provide the stable foundation to handle current business demands and ease future growth.

  • Interact with Problem Solvers Instead of Product Vendors
    Smaller offices require advice and technical education to negotiate an ever more complex array of technology options capable of accelerating business success and improving efficiency. Businesses do not need a network engineer who is trying to resell a specific vendor's products. IT consulting and product selling can result in a scenario where the proposed solution is built around a predetermined product rather than the genuine needs of a business. Progent avoids these conflicts of interest by offering only services rather than products. This enables Progent to align technical consulting with the best interests of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's staff size, breadth of technical background, refined remote support software, and familiarity with enterprise networking allow offices to escape the pitfalls of excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

  • Certified Knowledge of Microsoft's Full Line of Servers
    Progent offers world-class expertise for Microsoftís powerful server products with services that include Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and integration support, Microsoft Windows Server 2008 migration, Microsoft Windows 2003 Server upgrades, MS Exchange Server 2016 migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 support, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus SQL Server 2016 migration, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-site visits by the minute. Consequently, you owe just for delivered services. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no minimum fee and requires no monthly commitment for support services delivered during normal working hours. Many support firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for quick fixes so you won't be tempted to permit minor problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all billed support activities. Unlike many independent consultants or small service firms who provide minimal documentation or details of tasks done, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the service documentation transmitted by each staff member to each customer. The discipline of documenting and organizing support records allows more efficient support and eliminates a variety of common problems such as when a service customer is effectively held captive to a consultant who refuses to let go of vital service information.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting firms to offer round-the-clock network tracking services powered by MS System Center Operations Manager. MS Operations Manager causes your network maintenance to be anticipatory instead of reactive. By revealing potential problems before they cause lost productivity, system monitoring can keep your information network from painful and costly availability losses.
How Does My Business Begin Getting Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.

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