Immediate Online Help for New Orleans Computer Networks
Fast Phone Help for New Orleans NetworksFor organizations located in New Orleans or anywhere in the state of Louisiana, Progent provides remote technical support for computer systems powered by Microsoft, Cisco, Mac OS X, or Linux platforms. Progent's Microsoft qualified professionals have delivered online support to companies in every state in the U.S. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to help with complex infrastructure problems, as well as the services of CISA and CISM-accredited security consultants to handle high-level security architecture and troubleshooting issues.

Progent's remote technical support engineers provide exceptional value because they possess the practical experience and have access to the sophisticated tools required to resolve most network issues quickly. This lowers direct costs because service calls accumulate minimal chargeable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your site. Your company saves additionally with incidental expenses by minimizing or eliminating system outages and related losses resulting from business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives. Progent's advanced remote technical support experience is especially valuable for organizations that rely on public clouds for vital infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be useful.

Progent's billing policy for online help is designed to stretch your IT service dollar. Progent bills per minute for telephone-based assistance, so you pay only for the services that you actually get. Unlike many online support companies, Progent imposes no startup fee or minimum payments. Progent's one-minute granularity and simple policy for billing save you from situations where quick repairs manage to turn into big bills. Progent's penchant for dealing with technical issues quickly means your business saves money.

Progent's Remote Consulting and Technical Support Expertise
Over the years, Progent has fine tuned a collection of optimized technologies and proven processes that allow the maximum level of effectiveness for online engineering help and troubleshooting for IT networks of all sizes. Progent offers safe VPN support for gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the consultants of Progent's Technical Response Center to connect to your company's system without breaching corporate security.

Progent's proven customer support reporting application includes extensive records describing all support that Progent's clients have received. Progent's authorized consultants have the benefit of the history of all help delivered to every Progent client by any engineer. This history of issues and fixes is structured as a readily retrievable support knowledge base that permits Progent's online support experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support improves over time. Progent's advanced accreditations and working associations with important industry leaders such as Cisco and Microsoft make available other massive technical knowledge bases and permit fast response from manufacturers' internal product engineers so Progent's remote service experts can determine optimal solutions quickly.

Online support services offered by Progent to customers in New Orleans and throughout the state of Louisiana include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price managed services designed to allow small and mid-size organizations to benefit from the same advanced IT solutions deployed by many of the industry's leading enterprises. Progent's ProSight line of IT management outsourcing services covers all key aspects of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes cutting edge behavior analysis tools to guard endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to automate the complete malware attack progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's data protection and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you demonstrate compliance with government and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent can also assist your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized businesses an affordable and fully managed service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows fast recovery of critical files, applications and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, and PCI and, when needed, can help you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security companies to deliver centralized control and world-class protection for your email traffic. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to external threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance adds a further level of inspection for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map, monitor, reconfigure and troubleshoot their connectivity appliances like routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding devices that need critical software patches, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to keep your network running efficiently by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your specified IT management personnel and your assigned Progent consultant so that all looming problems can be resolved before they can impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an objective evaluation of the health of their information system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent information assurance expert. The interview is designed to evaluate your company's preparedness either to block or recover quickly from a ransomware incident. Progent will work with you personally to gather information about your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup system that meets your business requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for contract information technology projects. Billing rates for ongoing development or consulting tasks are determined based on the level of expertise of the consultants involved. Progent's experience with these important areas of information technology enables customers to execute major initiatives within budget and on time. Progent's project-based remote consulting services include:

  • Call Center Expertise
    Progent's Help Desk service offerings for businesses with environments based on Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux products include full-service Call Center outsourcing, virtual Help Desk support services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are intended for businesses who lack the resources to assemble and manage an in-house Help Desk but who need quick access to an effective Help Desk Call Center with proficient telephone assistance as well as the expertise to escalate complex problems to high-level consultants.

    Progentís Virtual Call Center is intended for bigger businesses and acts as a transparent supplement to your current Helpdesk organization. Progent's Virtual Help Desk can serve as a an escalation alternative for the toughest computer system challenges, or be available in those instances when your ordinary support engineers are swamped.

    Progent's Help Desk staff of experienced information technology consultants provides your clients in New Orleans or anywhere in the state of Louisiana fast communication with a large network service resource with substantial background delivering telephone-based support and remote repair service for computer environments powered by Microsoft, Cisco, Mac OS X, or UNIX/Linux products. Progent's charter is to earn the Help Desk perception as a solid driver of company productivity, and Progent's intent is to fix rather than simply document technical problems.

  • Business Applications Services: Training, Programming, and Integration
    Progent's Applications Consulting staff provides phone-based professional engineering support and training in specific application areas including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers expertise, custom programming, and training for Microsoft business applications including CRM, Microsoft Office Project, MS Office Word, and Office Excel. To read additional information concerning Progent's expertise, programming, and training services, go to Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and install a new implementation of System Center 2016, expand or tune your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Services
    Progent offers organizations in New Orleans, or anywhere in the state of Louisiana, online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to suit your environment so that your computer support is proactive and automated. By exposing looming problems before they result in network outages, system monitoring can ward off stressful and costly information system breakdowns. Progent can also utilize system monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Mac OS X systems, Microsoft systems, or networks powered by multiple OS platforms.
How Your New Orleans Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency phone-based help with Windows, Apple Mac, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or visit Contact Progent. For companies and new businesses in New Orleans or anywhere in the state of Louisiana, Progent's phone-based network support engineers are ready to deliver professional and economical system help whenever your company has to have it. More than a decade of providing online tech support has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop world-class troubleshooting skills and to fine tune online access technology to solve computer problems rapidly while avoiding the expense and lost time associated with in-person support calls.

Even if your New Orleans organization deals with a local freelance support technician or maintains a full time organization that can deal with the majority of network issues, Progentís Microsoft and Cisco certified engineers are available to provide an easy and seamless virtual extension of your local resources in cases when your regular IT support personnel either lack the bandwidth or the knowledge to address sudden network crises or particularly complex integration problems.

Details of Progent's Online Computer Services for New Orleans
Progent's phone help, remote troubleshooting, network security consulting, and network administration services give offices in New Orleans or anywhere in the state of Louisiana the greatest leverage for your support budget. Whether you need one-time phone help and Internet-based network repair or ongoing Help Desk Call Center services and system administration, Progent's experts can provide your office world class IT support while permitting you to eliminate the cost and hassle of carrying a large in-house IT staff. Key features of Progent's online help services include:

  • Fast Phone Access to Microsoft Qualified Experts
    Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to companies in New Orleans and is also ideal for networks in geographic areas of Louisiana that lack consultants with in-depth expertise supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft products. As a Microsoft Partner consulting company, Progent has the use of a broad selection of Microsoft support tools, technical databases, and continuing education.

  • Per Minute Rates to Reduce Expenses
    Progent provides online support on a per-minute billing plan, so you are charged only for the services you use. Progent asks for no minimum charge for phone service and requires no ongoing subscription fee for services delivered during regular business hours. This protects you from facing big invoices for quick fixes.

  • Availability of Cisco Certified Network Infrastructure Specialists
    Progent's registered experts for Cisco can provide access to on-staff specialists who have experience in planning, deploying, and managing networking environments powered by Cisco products. Progent can provide a CCIE or CCNP to help you build fast, reliable, and secure infrastructure for fixed and mobile networking.

  • Application Experts Consulting
    Progent's basic support services consist of technology integration, MS Exchange expertise, system security design, and Help Desk outsourcing services. Progent's Application Experts group can provide in-depth consulting support in specific application areas. Help available from the Application Experts Team covers:
    Microsoft Dynamics GP/Great Plains Support and Customization
    MS Project Support
    Office Excel and Microsoft Office 365 Excel Technical Support and Application Development
    Microsoft Office Word and Microsoft Office 365 Word Consulting
    BI Reporting Consulting and Troubleshooting
    UNIX, Linux and Sun Solaris Integration
    SQL Server 2016 Software Design and Microsoft SQL 2014 Software Programming and Debugging
    Oracle Management Support and Software Programming
    MySQL Management Support and Software Development
    Mac Integration
    Amazon MWS Programming

    By providing a full service centralized resource for IT generalists and specialists, Progent can tailor timely, cost-effective, and thorough information technology solutions that match the special requirements of your business.

  • State of the Art Remote Connectivity Tools
    Protected remote access permits Progent's support professionals to observe exactly what your users see. This makes it easier to find quick fixes to issues that could otherwise require an expensive personal visit. Cutting-edge remote access software and experienced technicians combine to enable Progent to resolve most IT problems rapidly and affordably. Progent is a pioneer in offsite support and remote system monitoring.

  • Compatibility with Mainstream VPN Gateways
    Progent can provide safe Virtual Private Network access for gateways from leading VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN online access enables the engineers at Progent's Technical Response Center to access your system remotely without compromising network security.

  • 24x7 Service for Maximum System Uptime
    For organizations with line-of-business applications, Progent offers optional 24x7 remote support services. Combined with remote 24x7 server monitoring based on Microsoft Operations Manager, this service can help produce maximum system availability.

  • Help Desk Outsourcing
    Progent's Help Desk support programs are designed specifically for budget-constrained offices whose workers need immediate recourse to a Help Desk Call Center with effective telephone support and full escalation ability.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, depth of IT experience, fine tuned remote support tools, and familiarity with enterprise networking allow businesses to escape the pitfalls of exclusive dependence on smaller service organizations, individual freelance consultants, or over-stretched in-house resources.

Progent adds value by offering:

How Does My Business Start Receiving Remote Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Network Support.















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