Fast Remote Technical Support for New Orleans IT Networks
Immediate Phone Consulting for New Orleans SystemsFor organizations located in New Orleans or anywhere in the state of Louisiana, Progent provides remote support for networks based on any combination of Microsoft Windows, Cisco, Macintosh, or Linux platforms. Progent's Microsoft qualified consulting experts have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified network specialists to solve complex infrastructure problems, as well as the services of CISSP-accredited security engineers to handle advanced security architecture and diagnostic jobs.

Progent's remote technical support experts provide exceptional leverage due to the fact that they possess the practical experience and have access to the advanced tools necessary to resolve most network problems quickly. Efficient support reduces immediate expenses since solutions accumulate fewer billable consulting minutes. Remote help also avoids the cost of sending a consultant to your site. Your company saves additionally with incidental expenses by reducing or avoiding network downtime and related costs stemming from business discontinuity, upset customers and vendors, unproductive workers, and de-focused management. Progent's extensive remote consulting experience is particularly valuable in environments that rely on public clouds for vital infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's pricing policy for remote help is designed to leverage your network support investment. Progent bills per minute for phone consulting, so you are billed only for the services that you receive. In contrast to typical online service organizations, Progent imposes no startup charge or minimum fees. Progent's per-minute granularity and simple policy for billing prevent scenarios where speedy. minor fixes somehow turn into major bills. Progent's skill at handling problems efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an array of optimized technologies and proven processes which ensure the maximum level of effectiveness for online consulting and troubleshooting for IT networks of any size. Progent provides protected VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the staff of Progent's remote service group to connect to your computer system without breaching system security.

Progent's powerful technical support database system includes extensive histories for the service that Progent's customers have been provided. Progent's team consultants have the benefit of the records of all help rendered to each customer by every Progent consultant. This history of anomalies and fixes is organized as a readily searchable proprietary knowledge base that permits Progent's online technical professionals to communicate their knowledge with the whole team to ensure that the efficiency of Progent's technical support grows daily. Progent's advanced certifications and close partnerships with important industry leaders including Cisco and Microsoft make available additional massive technical support databases and allow priority response from vendors' in-house support staff with the result that Progent's remote consulting specialists are able to arrive at the most efficient solutions quickly.

Remote technical services provided by Progent to companies in New Orleans and throughout the state of Louisiana include:

Special Consulting Services Available from Progent
Progent offers the skills of world-class remote consulting professionals for special IT projects. Progent's rates for ongoing consulting tasks are set based on the qualifications of the engineers assigned. Progent's background in these special areas of information technology allows clients to execute major projects within budget and on schedule. Progent's project-based remote consulting solutions include:
  • Call Center Support
    Progent's Help Desk Call Center support programs for businesses with networks that incorporate Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk outsourcing support services are intended for organizations who don't have the resources to support an in-house Help Desk but who need quick access to a reliable Help Desk with professional phone assistance as well as the ability to escalate the most challenging problems to advanced engineers.

    Progent's Help Desk Call Center consulting support can guide you in building an efficient new Help Desk Call Center or improving your existing organization, identifying or enhancing Help Desk Call Center software to handle the special demands of your company, or adding temporary online staff to reinforce your existing Help Desk team to handle high-demand scenarios like software migrations, mass updates, or rolling out brand new business software.

    Progent's Help Desk Call Center staff of experienced information technology consultants offers your computer users in New Orleans or anywhere in the state of Louisiana rapid access to an efficient network service resource with years of background delivering phone consulting and online repair service for IT systems powered by Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk the reputation as a major contributor to business success, and Progent's policy is to resolve rather than just track technical problems.

  • Applications Support: Education, Customization, and Troubleshooting
    Progent's Applications Consulting Team provides remote and in-depth consulting expertise and education in specific application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, customization, and training for Microsoft business applications such as Microsoft CRM, Project, Microsoft Office Word, and Microsoft Office Excel. To read more concerning Progent's consulting, custom development, and training services, refer to Progent's Applications Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; seamless management of multi-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new deployment of System Center 2016, expand or optimize your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote Network Monitoring Support
    Progent can provide businesses in New Orleans, or anywhere in the state of Louisiana, online network and server monitoring support centered around Microsoft System Center Operations Manager, adapted by Progent to accommodate your business so your IT maintenance is proactive and automated. By spotting potential trouble spots before they result in downtime, system monitoring can minimize disruptive and costly service crises. Progent can also assist with server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple Mac systems, Windows systems, or environments that incorporate a mix of OS platforms.
How Your New Orleans Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent phone-based assistance with Microsoft, Mac OS X, or Linux networks, visit Progent's Emergency Remote Support, telephone 1-800-993-9400, or see Contact Progent. For companies and startups in New Orleans or throughout the state of Louisiana, Progent's phone-based network support specialists are ready to provide professional and cost-effective IT support the moment your business has to have it. More than 15 years of delivering remote repair services has led to Microsoft Gold status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to fine tune remote access tools to repair network problems rapidly while avoiding the cost and lost productivity that comes with on-premises service visits.

Even if your New Orleans organization has a regular freelance support technician or maintains an in-house organization that can handle common network issues, Progentís Microsoft certified engineers can still provide a convenient and seamless virtual extension of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the knowledge to address sudden network emergencies or especially tough integration problems.

Features of Progent's Online Computer Services for New Orleans
Progent's online help, Internet-based repair, system security consulting, and network administration services offer companies in New Orleans or throughout the state of Louisiana the greatest leverage for your IT budget. Whether you need one-time phone support and remote network repair or ongoing Help Desk Call Center services and network administration, Progent's professionals can provide your company enterprise-level IT support while allowing you to eliminate the cost and hassle of carrying a large internal IT organization. Highlights of Progent's National Remote Support program include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's staff size, depth of technical expertise, refined support tools, and understanding of enterprise networking allow businesses to avoid the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched in-house IT help.

Progent adds value by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average more than a decade of real-world professional experience, in the trenches of network service, executing a broad variety of technical projects for an extensive array of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting staff. This means that you get not only expert IT help, but also a consultant with proven methods for using technical knowledge to fix real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-site visits per minute. Consequently, you are invoiced only for delivered support. Progent does not demand a more expensive rate for off-hours or emergency service, and within California or in areas where Progent offers on-site service, Progent does not bill for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no startup fee and asks no monthly commitment for services provided during regular business hours. Many support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with big bills for quick fixes so you won't be tempted to allow less critical problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to handle problems that are within their comfort zone, Progent is able to concentrate on providing hard-to-find services where Progent has few competitors. Businesses who utilize familiar freelance consultants or who maintain internal IT personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more robust, secure, and efficient.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service companies to offer 24x7 remote monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory rather than reactive. By revealing possible problems before they result in downtime, network monitoring can keep your IT network from stressful and expensive availability losses.
How Does Our Company Start Receiving Online Technical Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.

© 2002- 2017 Progent Corporation. All rights reserved.