For small businesses and startups in New Orleans or anywhere in the state of Louisiana, Progent's online computer support specialists can deliver effective and economical IT support the instant your organization needs it. Long experience providing online repair services has led to Microsoft Gold Partner status for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to refine online connectivity tools to repair computer problems rapidly while eliminating the expense and lost time that comes with on-site service visits.
Even if your New Orleans company has a regular independent consultant or employs a full time organization that know how to handle common computer problems, Progent’s Microsoft certified consultants offer an easy and transparent virtual extension of your on-site resources for situations when your usual service personnel either don't have the bandwidth or the knowledge to solve sudden system crises or especially tough integration projects.
Details of Progent's Online Network Support for New Orleans
Progent's online support, remote troubleshooting, system security consulting, and system management services offer small offices in New Orleans or throughout the state of Louisiana the greatest leverage for your support budget. Whether you require occasional telephone help and Internet-based troubleshooting or full-time Help Desk outsourcing services and system administration, Progent's professionals can provide your small business world class network support while allowing you to eliminate the expense and administration overhead of running a full-service in-house IT staff. Highlights of Progent's online help services include:
Fast Phone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can deliver immediate and affordable expertise to small companies in New Orleans and is also ideal for customers in geographic areas of Louisiana that have a limited supply of consultants with proven expertise supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft products. As a Microsoft Gold Certified Partner consulting company, Progent has the use of a wide selection of Microsoft support utilities, service databases, and on-going education.
By the Minute Billing to Minimize Costs
Progent offers online support on a per-minute billing plan, so you pay only for the services you use. Progent requires no minimum charge for online help and asks for no ongoing retainer. This keeps you from paying big bills for routine repairs.
Access to Cisco Network Infrastructure Professionals
As a Registered Partner for Cisco, Progent can provide help from authorized specialists with expertise in designing, implementing, and managing networking solutions powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create high-speed, reliable, and secure infrastructure for wireline and wireless networking.
Application Specialists Group
Progent's basic consulting services include system integration, MS Exchange consulting, system security design, and Help Desk Call Center services. Progent's Experts Team offers world-class consulting expertise in specific application areas. Support available from the Application Experts Group covers:
By providing a full service one-stop source for network generalists and application experts, Progent is able to tailor timely, inexpensive, and thorough IT solutions that address the specific needs of your company.
Advanced Online Connectivity Software
Secure online access allows Progent's support professionals to see precisely what your customers see. This makes it easier to produce quick solutions to problems that might otherwise require an expensive personal service call. Sophisticated online access tools and expert engineers combine to allow Progent to resolve most network problems quickly and affordably. Progent is a pioneer in offsite troubleshooting and automated network analysis.
Support for Mainstream VPN Gateways
Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, Watchguard and Checkpoint. Secure VPN online access allows the experts at Progent's Technical Response Center to access your network remotely without compromising network security.
Round-the-Clock Service for High Network Uptime
For small offices with vital applications, Progent offers 24x7 remote support services. Used in conjunction with remote 24x7 network monitoring based on Microsoft's MOM platform, this service can help ensure maximum system uptime.
Help Desk Services
Progent's Help Desk support programs are intended specifically for budget-constrained small organizations whose clients require instant recourse to a Help Desk Call Center with expert phone support and full escalation ability.
Advantages of Progent's IT Support for Small Organizations in New Orleans
Progent's online technical help services enable your City# small company to realize the benefits of immediate, expert network support without the expense of managing an in-house IT staff. Your network will acquire greater strategic worth by being increasingly reliable, efficient, and secure. Advantages to your business include:
Seamless virtual expansion of your on-site IT resources
For most small businesses in New Orleans or anywhere in Louisiana, local network service resources, whether made up of independent consultants or an internal IT staff, can deal with typical network problems. However, major troubles may strike when local resources are too busy or absent, and some problems may be associated with technology that is beyond the scope of your usual support technicians. In these instances, Progent's on-call support professionals give you an easy, quick, and budget-friendly way to supplement your local help and to pass on valuable information to increase your ability to deal with future issues in-house.
Reduced Dependence on Freelance Consultants
For network maintenance, small businesses commonly rely on independent freelance service providers. Although freelance service people carry smaller internal costs than larger consulting companies and can afford to charge lower rates, they are occasionally overbooked, making it difficult to respond rapidly to urgent situations. If a freelance consultant is occupied with another client, ill, on vacation, or in class, the absence of reserve help may force your company to wait for assistance during an IT crisis. As your company grows, system downtime and problems with critical applications are more costly. The budget you thought you were saving on a freelancer can be consumed quickly by reduced productivity. Progent offers a reliable source of reserve service experts to insure your network remains available.
Create a Solid Basis for Seamless Expansion
New organizations often begin with an information system created on a shoestring budget. Lacking a proper framework, band-aid repairs often get piled on top of a weak foundation. When a network grows, stability and expandability problems can impede the success of the organization. Such poorly built systems require proper assessment, smart strategic planning, and broad-based IT knowledge to evolve to a network infrastructure that can deliver the solid foundation to handle vital business demands and ease downstream growth.
Work with Solution Providers Rather Than Technology Sellers
Small companies require advice and technical training to negotiate an increasingly complicated array of product alternatives capable of promoting business growth and improving productivity. They do not need a computer engineer who is attempting to earn a commission on a certain vendor's products. Network support and product selling can lead to a situation where the proposed
solution is designed around a predetermined product rather than the true requirements of a client. Progent avoids these conflicts of interest by offering only services instead of products. This enables Progent to match IT consulting with the real interests of customers.
How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's number of employees, range of technical expertise, fine tuned support software, and understanding of enterprise networking enable small businesses to escape the pitfalls associated with excessive reliance on smaller service organizations, individual freelance consultants, or over=stretched internal resources.
Proven Methodology
Progent’s team of Microsoft and Cisco certified consultants average longer than ten years of hands-on professional experience, at the forefront of network support, performing a wide range of IT tasks for a large array of businesses. Every Progent support professional shares a refined collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting team. This ensures that you get not only expert IT capability, but also a support engineer with proven methods for using computer knowledge to resolve actual network problems efficiently.
Value Pricing
Progent's pricing policy is to charge for remote support and on-site visits per minute. As a result, you owe just for received support. Progent does not demand a more expensive rate for off-hours or urgent support, and within California or in regions where Progent provides on-site support, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no minimum charge and requires no monthly commitment. Many support firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's small granularity does away with large bills for quick solutions so you won't be tempted to permit simple problems to stay unaddressed.
Full Records of Delivered Services
Progent has created a sophisticated support reporting system that stores and organizes complete documentation for all delivered services. Unlike many independent consultants or small service organizations who offer minimal documentation or specifics of services done, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service documentation transmitted by every consultant to each client. The practice of documenting and organizing service records allows more effective support and avoids a slew of common problems such as when a support customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.
Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to resolve technical issues that are within their comfort zone, Progent is able to focus on delivering high-value services where Progent faces little competition. Businesses who work with trusted independent consultants or who employ in-house support personnel benefit when Progent passes on information about critical technology and proven methodologies to make their networks more reliable, secure, and efficient.
24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only support companies to provide round-the-clock system monitoring services based on Microsoft Operations Manager. This package allows your network maintenance to be proactive rather than reactive. By revealing possible issues before they cause downtime, network monitoring can keep your IT network from stressful and expensive availability disruptions.
How Does My Business Begin Receiving Remote Technical Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent requirement for network help, visit Immediate Urgent Support.
E-Mail Guard represents a complete service for blocking spam and viruses. E-Mail Guard addresses the protection and management of corporate email by offering constantly updated spam and virus blocking, policy administration, content filtering, and protection against email-based directory harvesting and DoS attacks. E-Mail Guard also includes tracking, management and reporting tools plus outgoing email filtering to let you troubleshoot your email environment and specify and enforce company security policy.
Progent provides high availability load balancing consulting that addresses network load balancing, load balanced applications, LAN/WAN infrastructure routing, and content dispatching products such as Cisco Content Engine. non-stop load balancing technologies for which Progent can provide consulting expertise include Windows Server 2003 Network Load Balancing Manager, Citrix Access Suite and Access Gateway, Cisco Content Services Switch, Cisco Content Engine and ACNS, and F5 Networks BIG-IP.
The technical demands of the Microsoft .NET products included with Microsoft Small Business Server calls for a network consultant with real-world experience planning and integrating seamless, end-to-end business network solutions. Progent's Microsoft Small Business Server consultants have an average of over 10 years of background integrating business networks powered by Microsoft platforms. This experience assures you success in deploying, administering, and repairing network solutions that incorporate the Microsoft Small Business Server 2003 line of servers and productivity software.
Progent wants to hire fulltime, solutions-driven Microsoft accredited engineers with Microsoft Certified Systems Engineer credentials; Cisco certified system consultants who have Cisco CCDP or CCIE credentials; security consultants who have CISSP or CISM or equivalent security credentials; and advanced system architecture experts with a background in mobile solutions, wireless connectivity, fault tolerance, disaster recovery, data preservation, and server virtualization. Progent also is looking for professionals to work on our team of desktop support technicians and remote support professionals. Also, Progent is seeking talented managers who can operate effectively in Progent's high-growth, virtual office environment.
Microsoft Great Plains allows you to grow and manage your company better by offering deep access to decision-driving data and a fast ROI. Microsoft Dynamics GP confers important productivity benefits including its ability to extend the presence of your company, handle your financials, computerize financial processes, unify processes throughout your company, improve inventory control, increase order accuracy, grow sales and minimize lead-time, and maximize cash flow. Progent can help you set up and manage a reliable, secure server and communications infrastructure to support Great Plains, and can provide experienced Microsoft GP support professionals to make sure you derive the full benefits of your Microsoft Dynamics Great Plains accounting.
Exchange Servers and Apple Mac workstations can co-exist efficiently. Progent's Apple and Microsoft certified consultants can help you install Microsoft Entourage and Exchange so your Mac users can collaborate with colleagues who use Microsoft Outlook. With Microsoft Exchange and Entourage 2008 or 2004 for Mac, Exchange and Apple Macintosh systems can coexist, allowing Mac users to receive and send messages, examine the Exchange global address list, import addresses, sync up calendars, and alert people to meetings with your Exchange account. Progent will make sure that your Exchange Server is properly configured and that LDAP and Outlook Web Access are enabled. Progent also can provide specialized onsite Entourage training.
Microsoft System Center 2005 offers comprehensive information system management by combining and improving the change, configuration, event, and performance management experience built into Systems Management Server 2003 and Microsoft Operations Manager 2005. System Center 2005 provides powerful IT management tools such as Systems Management Server 2003 for change and configuration management, MOM 2005 to increase operational productivity, and System Center Reporting Server to consolidate event and throughput data. Progent has extensive expertise providing Systems Management Server consulting and Microsoft Operations Manager consulting as well as expertise in troubleshooting and managing mixed-vendor networks powered by Microsoft, Cisco, Unix/Linux, Mac and other technology vendors. This diversity of real-world consulting makes it possible for Progent to deliver end-to-end network management systems that utilize the industry's most powerful software.
Microsoft Operations Manager is a potent server management solution that enables network managers to be more proactive with critical IT issues by notifying them when incipient problems need action based on an extensive database of real problems. MOM saves management time by filtering out spurious event information that is not indicative of critical issues. Progent's trained Microsoft Operations Manager experts can help you to pick appropriate Microsoft Operations Manager components, deploy and integrate MOM, and write custom rules, VBasic scripts, reports, and alarms for your business.
Broadwing Communications is the first telecom company to deploy an all-optically switched backbone network delivering low latency and high performance. Broadwing provides a wide spectrum of data services including Broadwing T1, Point-to-Point T1, DS3, DSL, ISDN PRI, and Asynchronous Transfer Mode. Broadwing also offers Voice over IP service as well as switched and dedicated voice long distance. Progent has an agency agreement with Broadwing Communications and is a Microsoft Gold Certified Partner and a Cisco Systems Partner equipped with the skill to show you how to integrate Broadwing data and voice services to build a world-class, cohesive communications solution on a down-to-earth budget.
Progent offers small and medium size organizations expert consulting for Intrusion Protection products and IPSec VPN technology from major firewall and VPN security companies such as WatchGuard, Juniper Networks, and Symantec. Progent can show you how to design a comprehensive security plan and select the right products from multiple suppliers to achieve your security goals while staying within your budget limits.
Progent can help you to plan and execute a smooth transition from a UNIX-based information system to a network based on MS Windows and capable of supporting Microsoft's familiar office productivity software, business applications, and software development platforms. Progent's UNIX, Windows and Cisco engineers and application specialists can help you guard your data and minimize productivity discontinuity by designing an efficient migration plan that protects your current investments in UNIX application and infrastructure. UNIX-to-Windows transition consulting services available from Progent include evaluation of current environment, transition planning and testing, Exchange migration support, information and application software porting, and server and storage system transition and consolidation.
Progent’s high availability inter-site connectivity and fault tolerant network connection consultants can help small businesses create non-stop Interoffice connectivity through redundant networks featuring transparent failover. Progent’s Cisco Certified Internetwork Experts can design and deploy high-availability Inter-office connections supported by fault tolerant EIGRP network routers or fault tolerant OSPF configurations of Cisco routers. Progent can demonstrate how redundant connections and transparent fail-over can provide economical non-stop interoffice connectivity.
Progent can provide small businesses with an IT management expert who can function as a part-time CIO. This part-time CIO can offer long-term direction to help you integrate appropriate IT products to enhance business processes so they align better with your corporate objectives. Your business can develop and implement a well thought out IT plan without incurring the expense of a full-time senior IT executive.
Progent's certified Systems Management Server consulting professionals have in-depth background helping small and mid-size companies save time and cut costs by deploying Microsoft SMS 2003 to streamline configuration and change tasks. Progent can help you install Microsoft Systems Management Server to reduce change and configuration management costs, enhance system security, improve output by keeping applications up-to-date, ensure compliance with software licenses, and record program usage profiles to help you make smart buying decisions. Progent can show you how to profit from SMS 2003's money-saving capabilities for automated software deployment and application installation, security update control, asset management, and software and hardware inventory control. Progent's experience with remote support can further amplify the economic benefits of Microsoft SMS 2003 and Progent's CISSP-certified engineers and CISM-certified security experts can help you create a complete security plan that uses the powerful security features of SMS 2003. Progent also provides world-class support for Microsoft Operations Manager (MOM), which is a vital component of Microsoft's System Center 2005 platform for automated network management.
