Immediate Online Troubleshooting for New Orleans Networks
Immediate Remote Technical Support for New Orleans SystemsFor companies located in New Orleans or anywhere in Louisiana, Progent provides remote support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft certified professionals have delivered remote troubleshooting to companies in all 50 states in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to handle complex infrastructure issues, plus the assistance of CISA and CISM-certified security consultants to handle advanced security design and troubleshooting jobs.

Progent's online support engineers provide excellent value because they have the real-world background and are equipped with the advanced technology required to solve the majority of information system issues quickly. This lowers direct costs because service calls require fewer chargeable minutes. Online support also eliminates the expense of dispatching a consultant to your office. Your company saves additionally in incidental costs by minimizing or eliminating system outages and related losses stemming from business discontinuity, disgruntled clients, idle workers, and distracted management. Progent's advanced remote technical support know-how is especially important in environments that are dependent on public clouds for critical infrastructure or software such as Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be useful.

Progent's billing policy for online support is designed to stretch your IT service investment. Progent bills by the minute for phone consulting, so you are charged exclusively for the services that you actually get. In contrast to typical remote support organizations, Progent imposes no startup surcharge or minimum payments. Progent's per-minute billing unit and clean policy for pricing do away with scenarios where speedy. minor fixes manage to turn into large invoices. Progent's penchant for disposing of technical issues efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an array of optimized tools and proven processes that allow the highest level of effectiveness for remote consulting and troubleshooting for IT networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the staff of Progent's remote service group to communicate with your environment without breaching corporate security.

Progent's sophisticated customer support reporting application maintains thorough records for the support that Progent's clients have received. Progent's authorized engineers have access to the history of support delivered to every Progent client by any consultant. This database of anomalies and repairs is structured as a conveniently accessible internal database that permits Progent's online technical experts to share their experiences company-wide to make sure that the quality of Progent's technical support grows daily. Progent's extensive list of accreditations and close associations with major industry leaders such as Cisco and Microsoft open up other vast technical databases and permit fast access to vendors' in-house engineering staff with the result that Progent's remote consulting specialists can arrive at the most efficient resolutions quickly.

Remote support offered by Progent to businesses in New Orleans and throughout the state of Louisiana include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, flat-rate managed services intended to allow small and medium-size businesses to utilize the same advanced technology deployed by some of the world's top corporations. The ProSight portfolio of IT management outsourcing services covers all key areas of modern networking including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis technology to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a unified platform to manage the entire threat lifecycle including protection, detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies packaged within one agent managed from a unified control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that addresses your company's specific needs and that helps you prove compliance with government and industry information security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent's consultants can also help you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end service for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup processes and allows fast recovery of critical data, applications and virtual machines that have become lost or corrupted as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide advanced support to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, when needed, can help you to recover your business-critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security companies to deliver centralized management and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter acts as a preliminary barricade and blocks most threats from making it to your network firewall. This decreases your exposure to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the local gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to track and protect internal email that stays inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, track, reconfigure and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when issues are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that require important software patches, or identifying the cause of performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management personnel and your Progent engineering consultant so any potential issues can be resolved before they have a chance to disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate up to half of time thrown away trying to find critical information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size businesses to get an objective evaluation of the health of their IT system. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network devices conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits such as a more manageable Active Directory environment. Both versions also come with a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with information security regulations, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent information assurance consultant. The interview is intended to assess your organization's ability to stop or recover rapidly after a ransomware attack. Progent will consult with you directly to gather information concerning your existing security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup/recovery system that meets your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent can provide the services of seasoned remote consulting experts for contract IT programs. Billing rates for ongoing development or consulting projects are determined based on the level of expertise of the engineers involved. Progent's background in these special areas of information technology enables customers to complete major initiatives economically and on schedule. Progent's special remote consulting services include:

  • Call Center Support
    Progent's Call Center service offerings for businesses with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Call Center outsourcing support services are a convenient solution for companies who lack the budget to create an in-house Help Desk but who want fast access to a reliable Help Desk Call Center with professional phone support plus the technical depth to escalate complex trouble tickets to high-level consultants.

    Progentís Virtual Help Desk Call Center is designed for bigger companies and serves as a transparent extension of your existing Help Desk staff. Progent's Virtual Help Desk Call Center can serve as a an escalation resource to resolve the toughest computer system challenges, or be available in overflow situations when your other resources are overwhelmed.

    Progent's Help Desk Call Center team of seasoned information technology experts offers your computer users in New Orleans or anywhere in the state of Louisiana instant access to an effective support group with substantial experience offering telephone-based consulting and remote troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Call Center recognition as a key driver of company productivity, and Progent's target is to resolve rather than just document network problems.

  • Business Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Consulting Team provides remote advanced consulting support and training in special application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also offers consulting, programming, and training for Microsoft applications such as CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn additional information concerning Progent's consulting, customization, and training services, visit Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new deployment of System Center 2016, extend or optimize an existing one, migrate smoothly from a prior version of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in New Orleans, or anywhere in the state of Louisiana, online IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can configure Operations Manager for your business so your network maintenance is proactive rather than reactive. By uncovering looming issues before they grow into network outages, automated monitoring can ward off inconvenient and costly service failures. Progent can also deploy system monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft networks, or environments powered by a combination of platforms.
How Your New Orleans Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent phone-based help with Microsoft, Apple macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or see Contact Progent. For offices and new businesses in New Orleans or anywhere in the state of Louisiana, Progent's online network support engineers are ready to provide effective and economical system support whenever your company requires it. Long experience providing online tech support has earned Microsoft Partner certification for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to fine tune remote access tools to repair network problems quickly while eliminating the expense and lost time that comes with on-site service visits.

Even if your New Orleans office has a local freelance consultant or maintains an in-house organization that can deal with the majority of network issues, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and seamless virtual extension of your local resources in cases when your regular service personnel either don't have the bandwidth or the experience to solve sudden network emergencies or especially challenging integration projects.

Advantages of Progent's IT Support for Businesses in New Orleans
Progent's remote network troubleshooting services enable your New Orleans organization to have the advantages of immediate, enterprise-level IT support without the expense of managing an in-house IT staff. Your information system will derive added business value by being increasingly reliable, productive, and secure. Advantages to your business include:

  • Seamless virtual extension of your local support resources
    For most organizations in New Orleans or anywhere in Louisiana, nearby computer service resources, whether made up of outside consultants or an internal maintenance staff, can deal with typical technical problems. However, IT crises might occur when your regular support personnel are overstretched or absent, and some trouble may be associated with technology that is unfamiliar to your onsite service people. In these instances, Progent's online service experts provide a convenient, fast, and economical way to supplement your regular resources and to transfer valuable knowledge to improve your ability to resolve downstream issues locally.

  • Less Reliance on Individual Service Providers
    For IT support, smaller companies commonly depend on individual freelance service providers. While independent service people have smaller overhead than larger service companies and can often charge marginally less, they are occasionally stretched too thin, making it difficult to respond quickly to urgent situations. If an independent consultant is occupied with another client, ill, on vacation, or in class, the lack of fallback help may force your business to wait for assistance during an IT crisis. As your business expands, system unavailability and problems with critical applications are more expensive. The money you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent offers a dependable source of reserve support expertise to insure your IT system stays up and running.

  • Build a Scalable Foundation for Seamless Expansion
    Organizations often begin with an information system created on a shoestring budget. Lacking a scalable infrastructure, slap-dash repairs often get piled onto an unstable foundation. As a network grows, reliability and expandability problems can impede the productivity of the organization. Such poorly built environments require careful analysis, smart strategic planning, and wide technical knowledge to upgrade to a network infrastructure that can offer the solid foundation to meet current business requirements and ease future growth.

  • Interact with Solution Providers Instead of Technology Vendors
    Smaller businesses need advice and technical education to navigate through an increasingly complicated maze of product alternatives available for accelerating business success and enhancing efficiency. They hardly need a computer consultant who is trying to earn a commission on a specific vendor's products. IT consulting and product sales can result in a situation where the recommended solution is designed around a predetermined product instead of the genuine needs of a business. Progent eliminates these conflicts of interest by offering just services instead of products. This enables Progent to match IT expertise with the best needs of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner consulting company and Progent's number of employees, range of IT experience, fine tuned support tools, and familiarity with enterprise networking allow businesses to escape the limitations of excessive reliance on smaller consulting firms, independent freelance consultants, or over-stretched in-house IT help.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average more than ten years of hands-on professional background, at the front lines of network service, performing a wide variety of technical projects for an extensive mix of clients. Every Progent consultant shares a refined set of personal best practices which are combined into shared best practices training that Progent teaches its consulting staff. This guarantees that you get not just expert IT skills, but also a consultant with proven methods for using computer knowledge to repair actual network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-premises help per minute. As a result, you are billed just for received support. Progent does not impose a higher rate for after-hours or priority support, and inside California or in areas where Progent provides in-person service, Progent does not bill for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no startup charge and asks no retainer for support services provided during normal business hours. Many support firms demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity does away with big invoices for quick fixes so you will not be forced to allow less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching customers to handle technical issues that are within their scope, Progent is able to concentrate on delivering high-value skills where Progent faces little competition. Companies who utilize familiar freelance service providers or who employ in-house IT staffs benefit when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more robust, protected, and efficient.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the few support firms to offer round-the-clock remote monitoring services based on MS System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By anticipating possible issues before they result in lost productivity, network monitoring can keep your information network from stressful and costly availability disruptions.
How Does Our Company Start Getting Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Technical Support.















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