Fast Online Help for New Orleans Computer Networks
Urgent Remote Technical Support for New Orleans NetworksFor businesses in New Orleans or anywhere in the state of Louisiana, Progent provides remote technical support for information systems based on any combination of Microsoft Windows, Cisco, Macintosh, or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have provided remote support to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to help with challenging infrastructure problems, plus the services of CISSP and CISM-certified security consultants to help with advanced security architecture and diagnostic jobs.

Progent's online support engineers provide excellent leverage because they have the practical background and have access to the sophisticated technology required to solve most network problems quickly. Efficient support reduces direct expenses since solutions use up fewer chargeable consulting minutes. Online help also avoids the cost of dispatching a consultant to your site. Your organization saves even more with incidental expenses by minimizing or avoiding network downtime and associated losses due to business discontinuity, upset customers and vendors, unproductive workers, and distracted management. Progent's extensive online consulting experience is particularly valuable for businesses that depend on public clouds for vital network infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where onsite support may not be useful.

Progent's billing model for remote support is structured to stretch your IT service investment. Progent charges by the minute for telephone-based consulting, so you pay just for the support that you actually get. Unlike typical remote service companies, Progent asks for no service activation surcharge or minimum payments. Progent's one-minute granularity and clean policy for billing avoid situations where fast repairs manage to turn into large invoices. Progent's penchant for handling technical issues quickly means your business saves money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has refined a set of optimized tools and field-proven methodologies that ensure the maximum level of effectiveness for online engineering help and troubleshooting for information systems of all sizes. Progent offers secure VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the consultants of Progent's Technical Response Center to access your system without breaching corporate security.

Progent's proven technical support reporting application stores thorough records describing all service that Progent's customers have been provided. Progent's team consultants have access to the history of support rendered to each Progent customer by every engineer. This archive of problems and fixes is organized as an easily accessible internal database that permits Progent's remote support professionals to share their experiences with the whole team to ensure that the quality of Progent's support improves daily. Progent's extensive list of certifications and close relationships with major vendors such as Cisco and Microsoft open up other extensive support knowledge bases and permit priority response from vendors' in-house engineering staff so Progent's remote consulting specialists are able to come up with the most efficient resolutions in the least time.

Online technical support services provided by Progent to customers in New Orleans and anywhere in the state of Louisiana include:

Special Consulting Programs Available from Progent
Progent can provide the skills of seasoned remote consulting professionals for contract information technology projects. Progent's rates for ongoing consulting tasks are determined based on the qualifications of the consultants assigned. Progent's background in these special areas of information technology enables clients to execute major projects economically and on schedule. Progent's project-based remote consulting services include:
  • Help Desk Services
    Progent's Help Desk service options for organizations with environments based on Windows, Cisco, Apple Mac, UNIX, or Linux technology include full-service Help Desk outsourcing, virtual Help Desk services, and Helpdesk operations consulting. Progent's Help Desk outsourcing services are a convenient solution for organizations who don't have the budget to create an internal Help Desk but who want fast access to a reliable Help Desk Call Center with professional telephone support plus the technical depth to escalate the most challenging tasks to high-level engineers.

    Progent's Help Desk Call Center consulting support can aid you in creating an efficient new Help Desk or revamping your existing one, selecting or customizing Help Desk application software to address the special demands of your company, or adding occasional phone support personnel to supplement your internal Call Center resources to handle unusually busy situations such as software migrations, mass upgrades, or rolling out brand new business software.

    Progent's Help Desk staff of experienced information technology consultants gives your clients in New Orleans or anywhere in the state of Louisiana rapid assistance from an effective support resource with extensive background delivering phone help and remote diagnostics for IT systems based on Windows, Cisco, Apple Mac OS X, or UNIX/Linux components. Progent's charter is to give the Help Desk recognition as a crucial driver of company productivity, and Progent's intent is to fix instead of just document IT issues.

  • Applications Support: Education, Customization, and Integration
    Progent's Applications Consulting Group offers remote and in-depth engineering support and education in specific application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and training for familiar Microsoft business applications including Microsoft CRM, Office Project, Office Word, and MS Excel. To read more information on Progent's consulting, custom programming, and education services, see Progent's Business Application Experts Services.

  • ProSight Data Protection Services Managed Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup activities and enables rapid restoration of vital data, apps and VMs that have become unavailable or corrupted due to component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards like IPPA, FIRPA, and PCI and, whenever needed, can help you to restore your critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist your business to design and configure a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from a previous version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in New Orleans, or anywhere in the state of Louisiana, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to suit your environment so your IT maintenance is proactive and automated. By exposing emerging problems before they expand into downtime, remote monitoring can head off stressful and expensive network crises. Progent can also provide help with network monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Mac OS X environments, Microsoft Windows networks, or networks based on a variety of platforms.
How Your New Orleans Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency phone-based help with Microsoft, Apple Mac, or Linux environments, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in New Orleans or anywhere in the state of Louisiana, Progent's phone-based computer support engineers are ready to provide effective and cost-effective system help the moment your company needs it. More than a decade of delivering online tech support has led to Microsoft Gold Partner status for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to fine tune online connectivity tools to fix computer problems quickly while avoiding the cost and lost time associated with on-premises service calls.

Even if your New Orleans business has a local independent support technician or maintains a full time IT staff that know how to handle typical computer issues, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and seamless remote extension of your on-site resources for situations when your regular IT support personnel either don't have the bandwidth or the knowledge to address sudden network emergencies or especially tough integration problems.

Details of Progent's Remote Computer Services for New Orleans
Progent's phone help, Internet-based repair, system security expertise, and system management services offer companies in New Orleans or throughout the state of Louisiana the greatest leverage for your IT investment. Whether you require one-time telephone support and Internet-based network repair or ongoing Help Desk outsourcing support and network management, Progent's experts can deliver your office enterprise-level network support while permitting you to eliminate the expense and administration overhead of carrying a large internal IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's head count, depth of IT knowledge, refined remote support software, and familiarity with corporate IT enable offices to escape the pitfalls of exclusive dependence on smaller service firms, independent freelance service providers, or limited in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified experts average more than a decade of hands-on professional experience, in the trenches of IT support, performing a wide variety of technical projects for a large array of clients. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent instills in its support team. This ensures that you get not just world-class technical skills, but also a support engineer with field-tested methods for applying technical knowledge to repair actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for remote service and in-person help per minute. Consequently, you are invoiced exclusively for received services. Progent does not impose a more expensive rate for after-hours or urgent support, and inside California or in areas where Progent offers in-person support, Progent does not bill for travel except for emergency support where on-site time is less than four hours. Also, Progent imposes no startup fee and requires no monthly commitment for services delivered during regular working hours. Many support firms demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for fast solutions so you won't be tempted to permit less critical problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has created a comprehensive support reporting system that stores and formats complete documentation for all delivered support activities. Unlike many freelance consultants or local support firms who offer minimal documentation or details of services done, every service provided by Progent is tracked by full documentation. Every Progent staff member has use of the service reports transmitted by every consultant to each client. The practice of detailing and archiving support records allows more effective support and eliminates a slew of common problems such as when a service customer is effectively held hostage to a consultant who wonít let go of vital service information.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service firms to provide round-the-clock remote monitoring services based on MS Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive instead of reactive. By anticipating potential problems before they result in lost productivity, network monitoring can keep your IT network from stressful and expensive service disruptions.
How Does Our Company Begin Getting Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.















© 2002- 2017 Progent Corporation. All rights reserved.