Fast Phone Technical Support for New Orleans UNIX or Linux SystemsFor small and midsize businesses located in New Orleans or anywhere in the state of Louisiana, Progent provides help for information systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for networks that include a combination of UNIX-family systems and Windows platforms. Progent has provided online troubleshooting to businesses in all 50 states in the U.S. (See Progent's customer testimonials). Progent also offers the consultation Cisco CCIE network specialists for complex infrastructure problems, as well as the assistance of CISA and CISSP-certified security engineers to help with high-level security architecture and disaster recovery planning.

Progent's remote technical support engineers represent exceptional value because they are equipped with the real-world experience and the advanced tools to solve most network issues quickly. This lowers direct costs because service calls take up fewer chargeable minutes. Online support also avoids the expense of dispatching an engineer to your site. Your company saves even more with incidental costs by minimizing or avoiding system downtime and related costs stemming from business discontinuity, disgruntled clients, unproductive employees, and de-focused management.

Progent's pricing model for remote support is designed to stretch your network support investment. Progent bills by the minute for phone consulting, so you are billed exclusively for the services that you actually get. Unlike typical remote service companies, Progent imposes no startup charge or minimum fees. Progent's per-minute billing unit and clean policy for billing do away with situations where speedy. minor repairs manage to end up as major tabs. Progent's skill at dealing with problems quickly results in your business conserving money.

Progent's Online Technical Support Technologies
Over time, Progent has fine tuned an arsenal of optimized tools and proven processes which promote the highest degree of efficiency for online help and troubleshooting for small business IT networks. Progent provides protected VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Protected VPN access permits the experts of Progent's Technical Response Center to communicate with your company's network without breaching system security.

Progent's powerful technical support reporting application includes extensive histories for all service that Progent's customers have been provided. Progent's staff engineers have the benefit of the specifics of assistance delivered to each Progent customer by any Progent consultant. This archive of anomalies and resolutions is structured as a conveniently accessible support knowledge base that permits Progent's online technical experts to communicate their experiences company-wide to ensure that the efficiency of Progent's technical support improves over time. Progent's high-level accreditations and close relationships with important technology companies such as Cisco and Microsoft permit access to additional vast technical databases and permit priority response from manufacturers' internal support staff so Progent's online service specialists are able to arrive at the most efficient solutions in the least time.

Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple Mac OS X Network Support from Progent
To get started with Progent's remote services in New Orleans or anywhere in Louisiana or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Emergency Support.

Remote Support Services Offered Progent
Progent's phone-based consulting professionals possess advanced credentials in an extensive set of technologies. This broad range of capability allows Progent's engineers to manage practically any problem that may take place in a small company information system. Credentials earned by Progent consultants in UNIX/Linux platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional, CCDA and CCDP.

To support companies with multi-platform networks, Progent also provides access to engineers who have advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP experts, and ISSAP consultants.

Remote technical services provided by Progent to companies in New Orleans and anywhere in the state of Louisiana include:

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX/Linux, Solaris, and Apple Mac OS X online consulting services cover a broad range of computer technology such as network architecture, messaging systems, system and operational security, UNIX and Microsoft Windows integration, virtual server products for server economization and simplified management, and migration from older systems to current Windows or Linux-based solutions. Progent's team-oriented approach to solving network problems promotes fast escalation, when required, to consultants with task-relevant experience to handle challenging situations. This expedites repair of urgent problems, minimizes network downtime, and cuts support expense.

    Progent's UNIX and Linux support engineers can provide emergency phone-based assistance for analyzing anomalies affecting UNIX/Linux networks based on leading versions of UNIX including:

    Important Linux versions for which Progent can provide expertise include:

  • Talk to a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
    Cisco Infrastructure Consultants for New Orleans, LouisianaThe Cisco CCIE credential is the highest recognition for networking engineers, and certifies an individual's network technology knowledge at the expert level. Cisco CCIEs know how to deal with the most intractable challenges surrounding network design, deployment, administration, protection, and repair. CCIEs operate with the highest priority with Cisco's internal engineers in isolating anomalies with Cisco IOS network management utilities and coming up with alternate approaches or identifying software patches. Cisco CCIEs are an excellent value because their broad experience allows them to find solutions for even the most intractable problems rapidly. In common instances, less experienced service providers can wrestle for many hours or even days with identical tasks that a Cisco-qualified CCIE can fix in minutes. Few service providers make CCIEs available to help small and mid-size companies. Progent offers fast telephone access to a Cisco-qualified CCIE so your company can receive timely help for complex network infrastructure issues that are lowering business productivity but are outside the experience of your ordinary computer service group or consultant. Progent's CCIE consultants can interface to your computer system by means of advanced remote troubleshooting tools in order to perform efficient, secure, and economical analysis and remediation. Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's popular family of connectivity products including PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network solutions.

  • Authorized Windows Support
    Windows Experts for New Orleans, LouisianaProgent's Microsoft-qualified remote support experts offer computer system troubleshooting and IT assistance for all Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can provide your organization the assistance of consulting professionals who can assist you with a wide range of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 configuration, Microsoft Exchange 2010 monitoring and support, SharePoint 2013 development, Skype for Business planning and deployment consulting, Lync Server 2013 integration and Office Communications Server upgrade, Forefront TMG 2010 management and ISA Server 2006 maintenance, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server planning, SBS Server consulting, and Windows Essentials cloud integration.

    Progent also can deliver a wide range of remote desktop support such as Microsoft Windows 7 migration help, moving to 64-bit workstation applications, configuring Office 2010, and automating PC desktop image creation.

  • CISM and CISSP Qualified System Security Engineers
    CISSP Certified System Security Specialists for New Orleans, LouisianaProgent's accredited CISM and CISSP security engineers offer a range of security solutions that can strengthen the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or help your business to recuperate quickly following a serious penetration. Security solutions offered by Progent cover in depth security evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; quick recuperation from malicious assaults; installing firewalls; building secure techniques for remote and mobile communication; protecting your messaging infrastructure against viruses, spam and DHA attacks; and initiating 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert online consulting services to help companies of any size connect their IT infrastructure with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and apps in either cloud-only systems or in hybrid network models that combine physical IT assets as well as cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Additional Consulting Services Offered by Progent
Progent offers the services of world-class online consulting professionals for contract projects that small companies often request. Billing rates for longer-term development or consulting tasks are set according to the level of expertise of the engineers required. Progent's experience with these important areas of information technology allows clients to execute major initiatives within budget and on schedule. Progent's project-based online consulting solutions include:
  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service options for small and midsize companies with environments based on UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk consulting. Progent's Call Center outsourcing services are a convenient solution for small companies who lack the budget to create an in-house Call Center but who want quick response from a reliable Help Desk with professional phone assistance as well as the available expertise to escalate the most challenging trouble tickets to high-level engineers.

    Progentís Virtual Call Center is intended for larger companies and acts as a seamless extension of your current Call Center staff. Progent's Virtual Help Desk Call Center can act as an escalation resource for the most difficult technical issues, or be available in hectic circumstances when your ordinary service providers are swamped.

    Progent's Help Desk consulting expertise can guide you in building an effective new Help Desk or improving your existing organization, identifying or modifying Help Desk application software to address the special demands of your company, or providing temporary phone support staff to supplement your in-house Help Desk Call Center team during demanding situations like software transitions, mass updates, or rolling out brand new business software.

    Progent's Help Desk team of seasoned network experts gives your customers in New Orleans or anywhere in the state of Louisiana fast access to a dependable support group with substantial background delivering phone consulting and remote repair service for IT systems powered by UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk perception as a solid driver of business performance, and Progent's goal is to fix and not merely track IT problems.

  • Applications Services: Education, Customization, and Problem Solving
    Progent's Applications Consulting staff offers remote professional engineering support and education in specific application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting, programming, and education for familiar Microsoft applications such as Microsoft CRM, Office Project, Word, and Microsoft Office Excel. To learn more information on Progent's expertise, customization, and education services for UNIX, Linux, Solaris, Mac OS X, or Microsoft applications, visit Progent's Business Application Experts Group.

    Progent's Apple Mac consultants can nurture the artistic aspect of Apple Mac environments by providing remote consulting support and education in graphics, sound, and video. Progent's consultants offer expertise in a range of Apple Mac creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's consultants can also help you with common projects like scanning or digitizing audio/video or configuring an audio/video post production lab.

    Remote Network and Server Monitoring Services
    Progent can provide companies in New Orleans, or anywhere in the state of Louisiana, online computer system monitoring services centered around MS System Center Operations Manager network monitoring, adapted by Progent for your business so that your network support is proactive and automated. By anticipating potential problems before they result in full-scale emergencies, remote monitoring can minimize stressful and expensive network breakdowns. Progent can also assist with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Mac OS X systems, Microsoft Windows systems, or systems that incorporate a mix of operating systems.

How Your New Orleans Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent remote expertise with UNIX, Linux, Solaris, or Apple Mac environments, go to Progent's Emergency Remote Support, phone 1-800-993-9400, or refer to Contact Progent.

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