Fast Remote Support for New Orleans UNIX, Linux, or Sun Solaris NetworksFor small businesses in New Orleans or anywhere in the state of Louisiana, Progent provides help for networks powered by UNIX, Linux, Solaris, or Apple Mac OS X or for environments that include a combination of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online troubleshooting to businesses in every state in the United States. (Refer to Progent's customer recommendations). Progent also can furnish the consultation CCIE-qualified network specialists for challenging connectivity problems, as well as the assistance of CISSP-certified security engineers to handle high-level security design and business continuity planning.

Progent's online support services offer excellent leverage because they have the real-world background and the advanced technology to solve most information system problems rapidly. This lowers direct costs because service calls require fewer chargeable minutes. Remote help also eliminates the cost of dispatching an engineer to your location. Your organization saves additionally in indirect costs by reducing or avoiding system downtime and associated losses due to business discontinuity, disgruntled clients, idle workers, and de-focused management.

Progent's pricing model for remote support is designed to maximize the impact of your IT service investment. Progent charges by the minute for telephone-based consulting, so you are invoiced only for the support that you receive. Unlike many remote support firms, Progent asks for no service activation fee or minimum payments. Progent's per-minute billing unit and simple model for billing save you from situations where speedy. minor fixes manage to end up as big tabs. Progent's skill at dealing with problems efficiently results in your business conserving cash.

Progent's Online Support Tools
Over time, Progent has fine tuned a set of optimized tools and proven methodologies which allow the highest degree of efficiency for online technical support and troubleshooting for small business computer systems. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN access allows the staff of Progent's Technical Response Center to interface to your system without breaching system security.

Progent's advanced technical support database system keeps detailed records for the support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the details of assistance provided to every client by any Progent consultant. This database of problems and responses is organized as a quickly accessible internal knowledge base that permits Progent's online technical experts to share their experiences with the whole team to ensure that the quality of Progent's technical support grows over time. Progent's advanced certifications and formal partnerships with important vendors including Cisco and Microsoft make available additional extensive technical knowledge bases and permit fast response from manufacturers' in-house engineering staff so Progent's remote consulting specialists are able to come up with optimal solutions in the least time.

Get Remote UNIX/Linux, Sun Solaris, or Apple Mac OS X Network Support from Progent
To access Progent's phone support in New Orleans or anywhere in Louisiana or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for network help, go to Immediate Emergency Support.

Phone-based Technical Support Services Offered Progent
Progent's phone-based network support experts offer credentials in a comprehensive array of products and technologies. This broad scope of IT skills permits Progent's engineers to tackle practically any crisis that may crop up in a small or midsize business information system. Certificates held by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service experts include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, CCVP, and Design Professional.

To support businesses with mixed-OS networks, Progent also provides access to consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager Engineers, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional engineers.

Online services available from Progent to clients in New Orleans and throughout the state of Louisiana include:

  • UNIX, Linux, Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Mac OS X online consulting services cover a broad range of information technology including network infrastructure, email systems, system and process security, UNIX and Microsoft Windows coexistence, VMware products for server hardware economization and simplified administration, and transitioning from legacy systems to the latest Windows or Linux environments. Progent's team-oriented approach to solving technical problems enables fast escalation, when required, to consultants with appropriate experience to tackle challenging scenarios. This expedites repair of critical problems, reduces network downtime, and lowers service costs.

    Progent's UNIX/Linux support engineers can provide urgent phone-based help for diagnosing problems affecting UNIX, Linux, or Solaris systems based on popular versions of UNIX such as:

    Major Linux versions for which Progent can provide expertise include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
    Cisco CCIE Engineers for New Orleans, LouisianaThe Cisco CCIE credential is the premier accreditation for network engineers, and indicates a person's technical knowledge at the master level. Cisco CCIEs can handle the most intractable issues associated with network planning, integration, administration, protection, and repair. Cisco CCIEs operate on a privileged basis with Cisco's internal support staff in isolating problems with Cisco IOS network administration tools and developing workarounds or identifying software patches. CCIEs are an excellent value since their broad expertise allows them to fix even the most complex problems rapidly. In common cases, less experienced consultants can wrestle for many hours or even days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Few support providers make Cisco CCIEs accessible to assist small and mid-size businesses. Progent offers quick phone access to a CCIE so your company can get timely support for complex network infrastructure issues that are impacting worker efficiency but are not within the scope of your local computer maintenance resources. Progent's Cisco CCIE consultants can communicate with your environment using the latest remote support technology in order to provide quick, secure, and affordable diagnosis and remediation. Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's industry-leading family of infrastructure appliances such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst switches, plus VPN technology.

  • Authorized Microsoft Windows Expertise
    Windows Expertise for New Orleans, LouisianaProgent's Microsoft-qualified online support engineers can deliver network troubleshooting and IT support for the complete line of Microsoft server products. Progent is a Microsoft Gold Certified Partner and can offer your business the assistance of consulting engineers who can assist you with a wide range of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, Microsoft Exchange 2016 Server migration, Exchange Server 2013 integration, Exchange 2010 management, SharePoint Server 2013 application development, Skype for Business planning and deployment consulting, Lync Server management and Microsoft Communications Server troubleshooting, Microsoft Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager system monitoring, Project Server planning, SBS Server 2011 consulting, and Windows Essentials cloud integration.

    Progent in addition can deliver a broad range of online PC desktop consulting and support services such as Microsoft Windows 7 integration, moving to 64-bit workstation applications, integrating Office 2010, and automating desktop configuration.

  • CISSP, ISSAP, and CISM Certified System Security Consultants
    CISSP Certified Network Security Professionals for New Orleans, LouisianaProgent's certified CISM and CISSP network security engineers can provide a variety of security services that can improve the protection of your UNIX/Linux, Solaris, Mac or Windows network against assaults or help you to recover quickly after a damaging breach. Security solutions offered by Progent include: in depth network security evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Hydra; rapid recovery from virus and worm assaults; setting up firewalls; designing safe mechanisms for off-site and mobile connectivity; protecting your messaging infrastructure from spam and directory harvest attacks; and managing round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced remote consulting to help companies of any size integrate their information networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-only systems or in hybrid topologies that utilize local resources along with public clouds. To assist you to incorporate cloud services with networks, Progent can provide a range of cloud integration services such as Office 365 integration with on-premises Exchange deployments, Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Additional Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special projects that small companies frequently request. Billing charges for ongoing consulting projects are determined according to the qualifications of the consultants involved. Progent's experience with these important areas of computer technology allows customers to execute critical initiatives economically and on time. Progent's special remote consulting services include:
  • Help Desk Call Center Support
    Progent's Call Center service options for small businesses with networks that incorporate UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk outsourcing support services are well suited for small organizations who don't have the money or time to build and maintain an internal Help Desk Call Center but who need quick response from a reliable Help Desk Call Center with proficient telephone support as well as the available expertise to escalate complex trouble tickets to high-level engineers.

    Progentís Virtual Help Desk is intended for larger businesses and operates as a transparent addition to your existing Help Desk organization. Progent's Virtual Help Desk can operate as an escalation alternative to resolve the toughest network issues, or be available in those circumstances when your regular support engineers are swamped.

    Progent's Help Desk Call Center consulting support can aid you in creating an effective new Call Center or enhancing your current one, identifying or customizing Help Desk Call Center application software to handle the particular requirements of your corporation, or adding occasional online staff to reinforce your internal Help Desk group during demanding events such as software migrations, mass upgrades, or rolling out new applications.

    Progent's Help Desk team of experienced information technology professionals gives your clients in New Orleans or anywhere in the state of Louisiana quick assistance from a dependable technical support group with substantial background delivering telephone-based help and remote repair service for IT systems based on UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft products. Progent's charter is to earn the Call Center perception as a major enabler of company productivity, and Progent's policy is to solve instead of merely record technical problems.

  • Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting staff offers phone-based professional engineering support and training in special business application areas including ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting, customization, and training for familiar Microsoft business applications including CRM, Microsoft Project, Microsoft Word, and Office Excel. To find out more information about Progent's expertise, custom programming, and training offerings for UNIX, Linux, Solaris, Apple Mac OS X, or Microsoft applications, go to Progent's Applications Experts Group.

    Progent's Mac professionals can support the artistic elements of Mac computing by offering phone-based consulting support and training in graphics, sound, and motion video. Progent's consultants can provide expertise in a range of Macintosh creative tools such as Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with special projects such as capturing or digitizing audio/video or setting up an audio/video post production studio.

    Online Network Monitoring Services
    Progent can provide businesses in New Orleans, or anywhere in the state of Louisiana, remote network monitoring support centered around MS Operations Manager network monitoring, adapted by Progent to fit your business so that your network support is proactive rather than reactive. By uncovering looming trouble spots before they cause full-scale emergencies, automated monitoring can head off stressful and expensive network failures. Progent can also provide help with network monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X networks, Microsoft networks, or networks that support a mix of OS platforms.

How Your New Orleans Business Can Contact Progent's Remote Support Experts
To contact Progent about urgent online expertise with UNIX/Linux, Sun Solaris, or Mac OS X computer systems, visit Progent's Urgent Online Support, phone 1-800-993-9400, or visit Contact Progent.

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