UNIX, Linux, Sun Solaris, Mac OS X Online Emergency Help for New Orleans Small Business IT Networks
For small and midsize companies in New Orleans or anywhere in the state of Louisiana, Progent offers 24x7 remote help for networks powered by UNIX, Linux, Solaris, or Apple Mac OS X or for networks that include a combination of UNIX and Windows platforms. Progent has delivered remote troubleshooting to businesses in every state in the United States. Progent also can furnish the consultation Cisco CCIE engineers for complex infrastructure issues, as well as the assistance of CISA and CISSP-certified security engineers to help with high-level security design and diagnostic issues.
Progent's online support engineers offer excellent value due to the fact that they have the real-world experience and the sophisticated technology to resolve most information system issues rapidly. Efficient support lowers direct expenses because solutions take up a smaller number of chargeable consulting minutes. Online help also avoids the expense of sending a consultant to your location. Your company benefits even more in indirect expenses by reducing or eliminating network downtime and related losses resulting from business disruption, upset clients, unproductive workers, and distracted management.
Progent's pricing policy for remote support is designed to leverage your network support dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced only for the support that you actually get. In contrast to typical online service companies, Progent asks for no initialization fee or minimum fees. Progent's per-minute billing unit and simple model for billing do away with scenarios where speedy. minor fixes manage to end up as substantial tabs. Progent's penchant for disposing of technical issues quickly translates into your company saving cash.
Progent's Remote Technical Support Technologies
Over time, Progent has refined a collection of customized technologies and field-proven methodologies which allow the maximum degree of efficiency for remote engineering help and troubleshooting for small business information networks. Progent offers safe VPN support for gateways from multiple leading sources such as Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN access allows the experts of Progent's remote service group to communicate with your company's network remotely without compromising network security.
Progent's proprietary technical support database system stores extensive records for all support that Progent's customers have been provided. Progent's authorized service personnel have access to the details of services rendered to each Progent client by any Progent consultant. This history of problems and repairs is organized as a quickly searchable proprietary database that allows Progent's online technical professionals to share their knowledge company-wide to make sure that the efficiency of Progent's support services grows over time. Progent's advanced certifications and formal partnerships with important technology companies such as Cisco Systems and Microsoft permit access to other vast technical support knowledge bases as well as to vendors' internal engineering staff so Progent's remote consulting engineers are able to arrive at optimal resolutions in the least time.
Get Remote UNIX, Linux, Sun Solaris, or Apple Mac OS X Technical Support. Assistance from Progent
To initiate Progent's remote services in New Orleans or anywhere in Louisiana or to find out additional information about Progent's phone support programs, contact Progent at 888-412-5546 or email Progent at information@progent.com. If your company has an urgent need for network support, go to Immediate Emergency Support.
Online Technical Support. Network Support Services Offered Progent
Progent's online consulting professionals offer advanced credentials in a comprehensive set of disciplines. This wide range of IT skills enables Progent's consultants to resolve almost any crisis likely to crop up in a small business network. Certifications earned by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Help Desk Specialist, and Technical Coordinator (ACTC). Cisco Systems certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional, and Design Associate.
Remote technical services available from Progent to clients in New Orleans and anywhere in the state of Louisiana include:
UNIX, Linux, Sun Solaris, and Mac OS X Support Services
Progent's UNIX/Linux, Sun Solaris, and Mac OS X remote consulting services cover a wide spectrum of information technology including system infrastructure, messaging solutions, system and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware technologies for server consolidation and simplified management, and transitioning from older applications to Windows or Linux-powered solutions. Progent's team-based approach to resolving technical issues promotes quick escalation, if necessary, to engineers with task-relevant expertise to handle complex scenarios. This expedites solutions of urgent problems, reduces lost productivity, and cuts support expense.
Progent's UNIX/Linux consultants can offer emergency remote assistance troubleshooting anomalies within UNIX/Linux systems based on leading versions of UNIX including:
Contact a Cisco Certified Internetwork Expert for Complex Network Troubleshooting The Cisco CCIE credential is the top recognition for networking professionals, and indicates a person's network technology skills at the expert level. Cisco CCIEs know how to resolve the most complex issues occurring in network planning, integration, maintenance, security, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's in-house engineers in isolating problems with Cisco IOS Software network administration utilities and developing workarounds or identifying program patches. Cisco CCIEs offer exceptional cost-effectiveness because their broad expertise enables them to find solutions for the most intractable problems quickly. In common cases, less seasoned engineers can struggle for many hours or even days with the same problems that a Cisco-qualified CCIE can fix in a few minutes.
Few consulting organizations make CCIEs accessible to support small and medium sized businesses. Progent can provide fast phone contact with a Cisco Systems authorized CCIE so your company can get urgent support for serious network infrastructure issues that are crippling worker productivity but are not within the experience of your local network support personnel. Progent's Cisco-qualified CCIE engineers can communicate with your environment by means of sophisticated on-line troubleshooting technology to perform quick, secure, and economical diagnosis and remediation.
Progent's CCIEs can provide expertise in the complete line of Cisco's industry-leading selection of networking appliances including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, secure broadband and integrated services routers, wireless access points and bridges, Voice over IP (VoIP) phones and systems, Catalyst family switches, plus Virtual Private Network (VPN) solutions.
Certified Microsoft Windows Support Progent's Microsoft-certified online support professionals can provide network troubleshooting and consulting help for all Microsoft server and application technology. Progent is a Microsoft Gold Certified Partner network support company and can offer your business the expertise of support professionals who can show you how to deploy, maintain and manage the extensive family of MS Servers such as MS Windows 2003 Server, SQL Server, ISA Server, Biztalk Server, Microsoft Commerce Server, Content Management Server, Microsoft SBS 2003, Exchange 2007 Server, Microsoft Application Center, SharePoint Services, Project Server, and Operations Manager 2007 and 2005.
CISM and CISSP Qualified Network Security Engineers Progent's certified CISSP and ISSAP security engineers can provide a variety of security solutions to improve the immunity of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against assaults or help your company to recuperate rapidly after a serious penetration. Security consulting services available from Progent include: in depth security analysis utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Hydra; quick recuperation from malicious assaults; configuring firewalls; designing secure architectures for remote and mobile access; protecting your email system from viruses, spam, and directory harvest attacks; and initiating round-the-clock proactive monitoring.
Special Consulting Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract information technology programs that small businesses often need. Progent's charges for ongoing consulting projects are determined according to the qualifications of the consultants assigned. Progent's experience with these special areas of computer technology enables customers to execute major projects within budget and on schedule. Progent's project-based online consulting solutions include:
Call Center Services
Progent's Call Center support programs for small and midsize organizations with networks based on UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are designed for small companies who lack the money or time to assemble and manage an internal Call Center but who require fast access to an efficient Call Center with professional telephone assistance plus the expertise to escalate the most challenging problems to advanced consultants.
Progent’s Virtual Help Desk is designed for bigger companies and serves as a transparent supplement to your established Help Desk staff. Progent's Virtual Help Desk Call Center can operate as a an escalation alternative to handle the most difficult technical problems, or be ready in those instances when your ordinary service providers are overwhelmed.
Progent's Help Desk consulting services can support you in creating an effective new Call Center or revamping your existing one, evaluating or modifying Call Center application software to handle the unique needs of your company, or adding occasional online personnel to work with your internal Help Desk Call Center resources to deal with high-demand situations such as software migrations, mass updates, or rolling out brand new applications.
Progent's Call Center staff of seasoned network consultants offers your customers in New Orleans or anywhere in the state of Louisiana quick contact with an efficient support group with years of experience offering telephone-based support and remote troubleshooting for IT systems that incorporate UNIX/Linux, Sun Solaris, Mac OS X, Cisco Systems, or Microsoft technology. Progent's mission is to earn the Help Desk perception as a significant driver of company efficiency, and Progent's goal is to fix and not simply track technical problems.
Applications Support: Training, Programming, and Troubleshooting
Progent's Applications Consulting Group provides phone-based and in-depth engineering expertise and training in key business application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also offers expertise, custom development, and education for Microsoft applications including CRM, Microsoft Project, Office Word, and Microsoft Office Excel. For more information concerning Progent's expertise, custom development, and training offerings for UNIX/Linux, Solaris, Apple Mac, or Microsoft applications, refer to Progent's Applications Experts Team.
Progent's Mac consultants can nurture the creative components of Macintosh systems by delivering phone-based consulting services and training in imaging, audio, and motion video. Progent's consultants offer help in a range of Macintosh creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with special procedures such as scanning or digitizing audio or video or establishing an audio/video production studio.
Online Network Monitoring Support
Progent offers businesses in New Orleans, or anywhere in the state of Louisiana, remote network and server monitoring services based on Microsoft Operations Manager, adapted by Progent to fit your environment so your computer maintenance is proactive and automated. By anticipating possible issues before they result in downtime, proactive monitoring can avoid inconvenient and expensive network breakdowns. Progent can also assist with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple Mac networks, Windows networks, or systems based on a mix of OS platforms.
How Your New Orleans Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent phone-based support with UNIX/Linux, Solaris, or Mac OS X environments, visit Progent's Nationwide Remote Support, phone 1-800-993-9400, or email information@progent.com.
Progent has agent arrangements with some of the industry's leading data/voice carriers and can provide your small business the same data/voice packages you can get by dealing direct. Progent can also show you how to pick the service offerings that make the most sense for your organization and can deliver professional consulting support to help you integrate your data/voice services into a cohesive solution that maximizes the business value of your computer network. Service providers whose services are offered by Progent include AT&T, Speakeasy, and NextWeb.
Small to middle size businesses can now enjoy all the advantages of MOM and also have quick access to Progent’s Microsoft and Cisco qualified IT support experts. With Progent's affordably priced network service packages, mid-size organizations can choose a simple MOM-based co-sourcing service program with server monitoring, reporting, Help Desk and online troubleshooting or a comprehensive 24x7 outsourcing solution. Progent offers expertise in Microsoft Operations Manager 2005 and MOM 2000 to offer small company information systems enterprise-class reliability, security and performance.
Broadwing is the first carrier to deploy a fully optically switched backbone network delivering low latency and high performance. Broadwing provides a wide range of data services including Broadwing Full T1, Bonded T1, DS3, DSL, ISDN PRI, and Asynchronous Transfer Mode. Broadwing Communications also offers Voice over IP solutions as well as switched voice services. Progent has an agency agreement with Broadwing and is an authorized Microsoft Gold Certified Partner and a Cisco Systems Partner equipped with the skill to help you incorporate Broadwing Communications data and voice services to create a world-class, integrated communications infrastructure on a down-to-earth budget.
Progent is the leading source of easy, quick, and cost-effective access to Cisco CCIE consultants. CCIEs are elite network experts who earn this prestigious certification only through intense testing by Cisco. CCIEs can resolve the most complicated problems associated with network design, deployment, troubleshooting, and service. Progent’s CCIE experts cooperate intimately with Cisco engineers in analyzing problems with Cisco's IOS platform and developing fixes or acquiring software updates to correct anomalies. Progent can provide fast contact with a CCIE by phone so that you can get instant help for complex network troubles that are affecting worker productivity but are outside the scope of your local network support resources. Progent's CCIE consulting professionals can link to your network via state-of-the-art off-site support technology to deliver timely and affordable diagnosis and remediation of urgent network difficulties.
Progent can show you how to plan and execute a smooth move to Great Plains so that you preserve your data, improve your security, modernize your management reporting, take full advantage of Microsoft Office integration, and minimize productivity disruption by creating and following a smart migration plan. Progent can also help train new Microsoft Dynamics GP 10.0 users so you don't lose productivity. Progent can improve your company reports and management analytics by providing Crystal Reports help, FRx programming, and Excel expertise. Progent's background with Microsoft .NET development, Microsoft SQL Server solutions, and programming with VBasic, XML and other tools make it possible to produce specialized line-of-business software and eCommerce programs that work seamlessly with Microsoft Dynamics Great Plains.
The experience of Progent's certified Windows Server consultants, with an average of over 11 years of work in Microsoft integration, ensures you success in selecting the version and set up of Windows 2003 Server that aligns best with your business strategy. Progent can also assist you with designing, deploying, administering and supporting sophisticated information technology solutions powered by Windows Server, and can streamline your migration from Windows 2000 Server or Windows NT.
Progent can assist you to design and execute a smooth migration from a UNIX-based IT environment to a network based on Microsoft Windows and suited for supporting Microsoft's popular office productivity software, business applications, and software development tools. Progent's UNIX, Windows and Cisco consultants and software development experts can show you how to guard your data and minimize productivity disruption by developing an efficient migration plan that protects your current assets in UNIX application and technology. UNIX-to-Windows transition support expertise offered by Progent include evaluation of current infrastructure, transition planning and testing, Microsoft Exchange migration expertise, data and application software migration, and processor and storage migration and economization.
Progent's SonicWALL consultants can help you select, install, and manage the SonicWALL Firewall, SonicWALL VPN and SonicWALL PRO family of products and can provide training to help you to manage SonicWALL security technology. Progent's CISSP qualified consultants, CISM qualified security engineers, and CISA certified security audit consultants can show you how to design a complete network protection strategy, including documented policies, and build security into your corporate processes.
Progent provides national online help and consulting services for companies who run Solaris environments or whose information systems include a mix of Sun Solaris and Microsoft technology. Online technical support offers maximum return for your IT budget by preserving user productivity and shortening the hours billed for computer repair services. Advanced online support tools and skilled service specialists and consultants allow Progent to solve the majority of IT problems without squandering time and money by going to your location. In the vast majority of situations your network issues can be remediated by telephone or through a combination of phone support and online access. Progent can offer the services of Cisco certified CCIE network experts and CISM qualified security professionals to assist with the toughest system issues.
For small and midsize companies in New Orleans or anywhere in the state of Louisiana, Progent offers 24x7 remote help for networks powered by UNIX, Linux, Solaris, or Apple Mac OS X or for networks that include a combination of UNIX and Windows platforms. Progent has delivered remote troubleshooting to businesses in every state in the United States. Progent also can furnish the consultation Cisco CCIE engineers for complex infrastructure issues, as well as the assistance of CISA and CISSP-certified security engineers to help with high-level security design and diagnostic issues.
The Cisco CCIE credential is the top recognition for networking professionals, and indicates a person's network technology skills at the expert level. Cisco CCIEs know how to resolve the most complex issues occurring in network planning, integration, maintenance, security, and troubleshooting. Cisco qualified CCIEs operate closely with Cisco's in-house engineers in isolating problems with Cisco IOS Software network administration utilities and developing workarounds or identifying program patches. Cisco CCIEs offer exceptional cost-effectiveness because their broad expertise enables them to find solutions for the most intractable problems quickly. In common cases, less seasoned engineers can struggle for many hours or even days with the same problems that a Cisco-qualified CCIE can fix in a few minutes.
Progent's Microsoft-certified online support professionals can provide network troubleshooting and consulting help for all Microsoft server and application technology. Progent is a 
Progent's certified CISSP and ISSAP security engineers can provide a variety of security solutions to improve the immunity of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against assaults or help your company to recuperate rapidly after a serious penetration. Security consulting services available from Progent include: in depth security analysis utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and products from Solar Winds tools and Hydra; quick recuperation from malicious assaults; configuring firewalls; designing secure architectures for remote and mobile access; protecting your email system from viruses, spam, and directory harvest attacks; and initiating round-the-clock proactive monitoring.
