Fast Online Consulting for New Orleans UNIX or Linux SystemsFor small businesses located in New Orleans or anywhere in the state of Louisiana, Progent provides technical support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a combination of UNIX-family systems and Microsoft platforms. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S. (Refer to Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE-certified network specialists for complex connectivity problems, plus the assistance of CISA and CISM-certified security engineers to help with high-level security architecture and disaster recovery preparedness.

Progent's remote technical support engineers represent exceptional leverage due to the fact that they are equipped with the real-world experience and the advanced tools to resolve most network issues rapidly. Efficient support reduces direct costs because solutions require a smaller number of billable consulting minutes. Online help also avoids the cost of sending a consultant to your office. Your company saves even more with incidental expenses by minimizing or eliminating system outages and related costs due to business discontinuity, disgruntled clients, idle workers, and de-focused executives.

Progent's billing model for remote support is structured to stretch your IT service dollar. Progent bills per minute for phone consulting, so you pay exclusively for the support that you receive. Unlike many online support organizations, Progent requires no startup charge or minimum payments. Progent's per-minute billing unit and simple model for billing save you from scenarios where fast fixes somehow end up as big invoices. Progent's penchant for dealing with problems efficiently translates into your business saving money.

Progent's Online Service Tools
Over time, Progent has refined a set of customized tools and field-proven processes that ensure the highest level of efficiency for remote help and repair for small and midsize company IT networks. Progent provides secure VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN access permits the consultants of Progent's Technical Response Center to connect to your company's network without violating system security.

Progent's advanced technical support database system maintains comprehensive histories describing the service that Progent's clients have been provided. Progent's staff consultants have access to the details of services delivered to every customer by every engineer. This archive of problems and resolutions is structured as a readily exploitable internal database that allows Progent's remote support experts to communicate their experiences with the whole team to ensure that the value of Progent's support services grows daily. Progent's advanced accreditations and working relationships with important vendors such as Cisco and Microsoft make available other vast technical knowledge bases and allow fast response from vendors' in-house engineering staff so Progent's online service experts are able to find the best solutions in the least time.

Get Remote UNIX/Linux, Solaris, or macOS and OS X Computer Assistance from Progent
To get started with Progent's remote support in New Orleans or anywhere in Louisiana or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Urgent Support.

Remote Support Services Available from Progent
Progent's online support engineers have advanced credentials in a comprehensive set of products and technologies. This wide range of technical skills enables Progent's consultants to manage virtually any emergency that may occur in a small or midsize company information system. Certificates awarded to Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional, and Design Professional.

To provide assistance to companies with multi-operating system environments, Progent also offers the skills of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP network security experts, and CISSP-ISSAP consultants.

Phone-based support provided by Progent to clients in New Orleans and throughout the state of Louisiana include:

  • UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online support services cover a wide array of computer technology such as system infrastructure, messaging solutions, network and process security, UNIX/Linux and Windows coexistence, VMware technologies for server hardware economization and easy administration, and migration from legacy systems to the latest Windows or Linux-powered solutions. Progent's team-based methodology for solving network problems enables quick escalation, if necessary, to consultants with task-relevant expertise to tackle complex situations. This expedites repair of critical problems, minimizes network downtime, and lowers service expense.

    Progent's UNIX and Linux consultants can provide urgent remote assistance for resolving anomalies affecting UNIX/Linux networks powered by popular versions of UNIX including:

    Important Linux versions for which Progent offers expert support include:

  • Contact a Cisco CCIE for Complex Infrastructure Problem Solving
    Cisco Infrastructure Engineers for New Orleans, LouisianaThe Cisco CCIE credential is the premier recognition for networking engineers, and indicates an individual's network technology skills at the expert level. Cisco CCIEs can resolve even the most difficult problems encountered in network infrastructure planning, integration, maintenance, security, and troubleshooting. CCIEs work closely with Cisco's in-house engineers in analyzing anomalies with Cisco IOS network management tools and developing workarounds or locating program updates. CCIEs represent an excellent value since their deep experience allows them to find solutions for even the most intractable problems quickly. In many cases, less experienced consultants can wrestle for hours or days with identical tasks that a CCIE can dispose of in a few minutes. Few support providers make Cisco CCIEs available to support small and mid-size companies. Progent can provide quick phone contact with a CCIE so you can receive timely assistance for severe network infrastructure issues that are crippling business productivity but are outside the scope of your local computer support personnel. Progent's Cisco-qualified CCIE engineers can tie into your environment by means of advanced remote support technology to provide efficient, safe, and affordable diagnosis and repair. Progent's Cisco-qualified CCIEs can provide expertise in the entire range of Cisco's market leading family of networking appliances including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected broadband and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed APs, wired and wireless Voice systems, Catalyst switches, as well as Virtual Private Network solutions.

  • Authorized Windows Experts
    MS Windows Support for New Orleans, LouisianaProgent's Microsoft-certified remote service engineers can provide network troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of support engineers who can assist your company with a broad range of technology support services such as Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration, Exchange 2010 management, SharePoint 2013 development, Skype for Business Server planning and deployment consulting, Lync Server integration and Office Communications Server troubleshooting, Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server training, SBS Server 2011 support, and Windows Essentials migration and cloud integration.

    Progent in addition can deliver a full range of remote desktop consulting and support services such as Windows 7 migration support, moving to 64-bit workstation applications, configuring Office 2010, and streamlining workstation deployment.

  • CISSP, ISSAP, and CISM Certified Network Security Engineers
    CISSP Qualified Network Security Consultants for New Orleans, LouisianaProgent's qualified CISM and CISSP security consultants can provide a range of system protection services that can enhance the defenses of your UNIX, Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or assist your company to clean up quickly following a serious breach. Security solutions available from Progent cover comprehensive network security evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Nikto; rapid cleanup after virus and worm assaults; configuring firewalls; building secure architectures for off-site and mobile access; protecting your messaging infrastructure against viruses, spam and directory harvest attacks; and offering 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert remote consulting to help companies of all sizes connect their IT infrastructure with leading public clouds including Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid topologies that seamlessly combine local IT assets as well as cloud services. To help you to integrate public clouds with networks, Progent can provide a range of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting services online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Special Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting experts for contract IT projects that small businesses often need. Billing charges for ongoing development or consulting tasks are set according to the qualifications of the consultants assigned. Progent's background in these important fields of computer technology allows clients to execute critical initiatives economically and on time. Progent's project-based online engineering solutions include:
  • Help Desk Expertise
    Progent's Call Center support programs for small businesses with environments based on UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Help Desk Call Center outsourcing services are intended for smaller organizations who don't have the resources to support an internal Help Desk but who require fast communication with an efficient Call Center with proficient phone support as well as the in-depth expertise to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Call Center is intended for larger businesses and acts as a seamless addition to your existing Help Desk staff. Progent's Virtual Help Desk can operate as an escalation option to resolve the toughest computer system challenges, or be ready in those circumstances when your regular resources are overwhelmed.

    Progent's Help Desk Call Center consulting services can aid you in building an efficient new Help Desk or enhancing your existing organization, identifying or customizing Help Desk Call Center software products to address the unique requirements of your corporation, or providing occasional phone support personnel to reinforce your existing Call Center team to handle high-demand events such as software migrations, major updates, or installing new business software.

    Progent's Help Desk Call Center staff of veteran information technology consultants provides your workers in New Orleans or anywhere in the state of Louisiana immediate contact with an effective network service group with years of background providing phone help and remote repair service for IT systems based on UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk perception as a crucial enabler of company efficiency, and Progent's target is to resolve rather than simply report IT problems.

  • Applications Services: Training, Customization, and Integration
    Progent's Applications Experts Team can supply remote advanced consulting expertise and training in specific application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and training for familiar Microsoft applications including Microsoft CRM, Project, MS Office Word, and Office Excel. To read more information concerning Progent's expertise, custom programming, and training services for UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Group.

    Progent's Mac professionals can support the imaginative components of Macintosh computing by delivering phone-based help services and training in imaging, audio, and video. Progent's consultants can provide expertise in a large selection of Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with common projects such as capturing or digitizing audio/video or building an audio/video production studio.

    Remote Network Monitoring Support
    Progent can provide companies in New Orleans, or anywhere in the state of Louisiana, remote computer system monitoring support powered by Microsoft Operations Manager network monitoring and reporting, adapted by Progent to suit your business so that your computer support is proactive and automated. By exposing possible problems before they cause crashes, proactive monitoring can minimize stressful and expensive service crises. Progent can also utilize server and infrastructure monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows networks, or systems powered by a variety of platforms.

How Your New Orleans Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency online assistance with UNIX/Linux, Solaris, or Apple macOS and OS X environments, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or go to Contact Progent.















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