Urgent Online Technical Support for New Orleans UNIX or Linux NetworksFor small companies located in New Orleans or anywhere in Louisiana, Progent provides support for computer systems based on UNIX, Linux, Solaris, or Apple Mac OS X or for networks that feature a combination of UNIX-family systems and Windows platforms. Progent has delivered online support to businesses in all 50 states in the United States. (See Progent's customer testimonials). Progent also can furnish the consultation Cisco CCIE network specialists for complex infrastructure issues, as well as the services of CISA and CISM-certified security consultants to help with high-level security design and disaster recovery planning.

Progent's remote support services offer exceptional value because they are equipped with the practical experience and the advanced technology to resolve most network problems rapidly. This lowers direct costs since solutions take up a smaller number of billable consulting minutes. Online support also avoids the expense of sending a consultant to your office. Your organization saves even more with indirect costs by minimizing or eliminating network outages and associated costs resulting from business disruption, disgruntled clients, unproductive employees, and de-focused management.

Progent's billing policy for online help is designed to get the most out of your IT service dollar. Progent bills by the minute for telephone-based consulting, so you are charged exclusively for the support that you actually get. In contrast to many online support companies, Progent requires no startup charge or minimum payments. Progent's per-minute granularity and simple policy for billing save you from scenarios where quick fixes manage to end up as substantial invoices. Progent's skill at handling problems quickly results in your business saving money.

Progent's Remote Technical Support Technologies
Over the years, Progent has refined an array of optimized tools and field-tested methodologies which ensure the maximum degree of effectiveness for online consulting and troubleshooting for small and midsize business IT systems. Progent provides safe Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access permits the consultants of Progent's online support team to interface to your company's network without compromising network security.

Progent's proprietary customer support reporting application keeps detailed documentation of all support that Progent's clients have received. Progent's team consultants have access to the history of all help delivered to every Progent client by every engineer. This archive of issues and solutions is structured as a conveniently retrievable proprietary database that enables Progent's remote technical professionals to share their experiences company-wide to make sure that the quality of Progent's technical support grows daily. Progent's high-level accreditations and formal partnerships with key technology companies such as Cisco and Microsoft make available additional vast technical databases and permit quick response from vendors' in-house support staff with the result that Progent's online service specialists are able to arrive at the most efficient resolutions in the least time.

Initiate Remote UNIX, Linux, Solaris, or Mac OS X Computer Support from Progent
To access Progent's phone services in New Orleans or anywhere in Louisiana or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for IT support, go to Immediate Urgent Support.

Remote Technical Services Provided by Progent
Progent's remote technical service professionals possess certified skills in an extensive array of products and technologies. This broad scope of capability permits Progent's consultants to handle virtually any crisis likely to crop up in a small company network. Certifications awarded to Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, CCNA, Security Professional, CCVP, CCDA and CCDP.

To support clients with multi-operating system networks, Progent also offers the skills of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, CISSP experts, and ISSAP engineers.

Phone-based technical services Offered by Progent to small businesses in New Orleans and throughout the state of Louisiana include:

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Solaris, and Apple Mac OS X online consulting services cover a broad array of information technology such as system infrastructure, messaging systems, network and operational security, UNIX and Microsoft Windows coexistence, virtual server technologies for server hardware consolidation and simplified administration, and migration from legacy applications to current Windows or Linux solutions. Progent's team-oriented methodology for solving technical issues enables quick escalation, when required, to consultants with appropriate expertise to tackle complex scenarios. This expedites repair of critical problems, minimizes network downtime, and cuts service expense.

    Progent's UNIX/Linux consultants can provide urgent online help for troubleshooting anomalies within UNIX, Linux, or Solaris systems powered by popular variants of UNIX including:

    Major Linux versions for which Progent can provide expert support include:

  • Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
    Cisco Infrastructure Consultants for New Orleans, LouisianaThe Cisco Certified Internetwork Expert credential is the highest accreditation for network infrastructure engineers, and validates an individual's networking knowledge at the master level. CCIEs can deal with even the most intractable issues occurring in network planning, integration, administration, protection, and repair. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating anomalies with Cisco IOS network management utilities and coming up with alternate approaches or locating software updates. Cisco qualified CCIEs provide exceptional cost-effectiveness since their broad experience enables them to resolve the most difficult problems rapidly. In common instances, less seasoned consultants can struggle for many hours or even days with the same problems that a Cisco CCIE can dispose of in minutes. Few support providers make Cisco-qualified CCIEs available to help small and medium sized businesses. Progent can provide fast telephone access to a Cisco authorized CCIE so you can receive timely assistance for severe network infrastructure problems that are hurting business efficiency but are outside the experience of your local network maintenance personnel. Progent's Cisco CCIE consultants can communicate with your environment via advanced on-line troubleshooting tools to perform efficient, safe, and affordable analysis and repair. Progent's CCIEs can provide expertise in the complete line of Cisco's popular selection of connectivity products including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), protected broadband and integrated services routers, Aironet wireless access points, Cisco Meraki cloud-managed access points, wired and wireless Voice phones and systems, Catalyst family switches, as well as Virtual Private Network (VPN) technology.

  • Authorized Windows Expertise
    MS Windows Experts for New Orleans, LouisianaProgent's Microsoft-qualified online support professionals can provide computer system troubleshooting and IT help for the complete line of Microsoft server products. Progent is a Microsoft Gold Partner and can offer your organization the assistance of support professionals who can help your company with a broad range of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 management, SharePoint 2013 development, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG administration and ISA Server 2006 maintenance, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager system monitoring and reporting, Project Server and Server Online planning, SBS Server 2011 consulting, and Windows Essentials migration and cloud integration.

    Progent also can deliver a broad array of remote PC desktop support including Windows 7 migration support, preparing for to 64-bit desktop software, configuring Office 2010, and automating workstation deployment.

  • CISM and CISSP Certified System Security Professionals
    CISSP Qualified Network Security Engineers for New Orleans, LouisianaProgent's accredited CISSP, ISSAP, and CISM security consultants can provide a range of security solutions that can enhance the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against attacks or help your company to recuperate quickly after a serious breach. Security services offered by Progent cover thorough network security audits using utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Netcat; quick recovery from malicious assaults; setting up firewalls; designing safe architectures for remote and mobile access; defending your email system from spam and DHA attacks; and initiating round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced remote support to help companies of any size integrate their information networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid ecosystems that support Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid architectures that combine physical resources along with public clouds. To help you to integrate cloud services with physical datacenters, Progent offers a range of public cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering advanced consulting services online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Additional Support Services Available from Progent
Progent offers the skills of seasoned online consulting experts for contract projects that small companies often request. Billing charges for ongoing development or consulting projects are set according to the level of expertise of the engineers involved. Progent's experience with these important areas of information technology allows clients to execute critical projects within budget and on schedule. Progent's project-based remote engineering solutions include:
  • Call Center Expertise
    Progent's Help Desk Call Center support alternatives for small organizations with environments based on UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Help Desk support services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are a convenient solution for small businesses who don't have the resources to build and maintain an internal Call Center but who want fast access to an effective Help Desk Call Center with professional phone support as well as the technical depth to escalate complex problems to high-level consultants.

    Progentís Virtual Help Desk is intended for larger companies and acts as a seamless supplement to your established Helpdesk resources. Progent's Virtual Call Center can act as an escalation option to resolve the toughest technical issues, or be available in overflow instances when your regular support engineers are too busy.

    Progent's Help Desk Call Center consulting expertise can assist you in creating an effective new Help Desk Call Center or improving your established one, evaluating or enhancing Help Desk Call Center software to address the special requirements of your business, or providing temporary phone support staff to work with your in-house Help Desk Call Center resources to deal with unusually busy situations such as software migrations, major upgrades, or installing new business software.

    Progent's Help Desk team of veteran network consultants provides your customers in New Orleans or anywhere in the state of Louisiana quick communication with an effective technical support group with extensive background providing telephone-based help and remote repair service for IT systems based on UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft technology. Progent's charter is to give the Help Desk Call Center perception as a crucial contributor to company efficiency, and Progent's intent is to fix and not simply document IT issues.

  • Business Applications Services: Training, Customization, and Integration
    Progent's Applications Consulting staff offers remote advanced consulting support and education in specific business application areas that include ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom programming, and training for popular Microsoft business applications such as Microsoft CRM, MS Project, Microsoft Office Word, and Office Excel. To learn more information on Progent's expertise, custom development, and training services for UNIX/Linux, Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Applications Experts Group.

    Progent's Mac professionals can nurture the imaginative facets of Macintosh systems by providing phone-based help support and education in graphics, audio, and video. Progent's consultants can provide help in a variety of Mac applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with common projects such as capturing or digitizing audio or video or establishing an audio/video post production facility.

    Online Network and Server Monitoring Support
    Progent can provide businesses in New Orleans, or anywhere in the state of Louisiana, remote network monitoring support centered around MS System Center Operations Manager IT infrastructure monitoring and reporting, enhanced by Progent to fit your business so that your network maintenance is proactive rather than reactive. By uncovering potential issues before they expand into network outages, proactive monitoring can minimize inconvenient and expensive network breakdowns. Progent can also utilize system monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Mac OS X networks, Windows networks, or environments that support a combination of operating systems.

How Your New Orleans Business Can Contact Progent's Online Support Professionals
To contact Progent about urgent phone-based help with UNIX, Linux, Solaris, or Apple Mac networks, go to Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.















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