Even if your New Orleans office has a regular freelance consultant or employs an in-house organization that know how to handle the majority of computer issues, Progent’s Microsoft certified consultants offer a convenient and seamless remote extension of your local resources in cases when your usual service personnel either don't have the bandwidth or the experience to fix sudden network emergencies or especially complicated integration problems.

Features of Progent's Remote Computer Services for New Orleans
Progent's phone help, remote troubleshooting, system security expertise, and network management services give small companies in New Orleans or anywhere in the state of Louisiana unparalleled leverage for your support budget. Whether you require one-time phone support and remote troubleshooting or ongoing Help Desk outsourcing services and network administration, Progent's experts can deliver your company world class network support while permitting you to avoid the cost and administration overhead of carrying a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:

• Fast Phone Contact with Microsoft Certified Experts
  Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to small businesses in New Orleans and is also ideal for customers in more remote regions of Louisiana that have a limited supply of technicians with in-depth experience supporting Microsoft's latest family of server platforms. All Progent phone support staff have at least 10 years of background supporting Microsoft solutions. As a Microsoft Gold Certified Partner support company, Progent has the advantage of a wide array of Microsoft support utilities, service databases, and on-going education.

• Per Minute Rates to Minimize Costs
  Progent provides online support on a by-the-minute basis, so you pay only for the support you use. Progent has no minimum fee for online support and requires no monthly subscription fee. This keeps you from facing big invoices for quick repairs.

• Access to Cisco Certified Network Design Experts
  As a Registered Partner for Cisco Systems, Progent offers help from authorized specialists who have skill in planning, implementing, and supporting networking solutions powered by Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, reliable, and secure connectivity for local and remote networking.

• Application Specialists Group
  Progent's core consulting offerings consist of system integration, MS Exchange expertise, system security planning, and Help Desk outsourcing support. Progent's Application Experts Team offers in-depth consulting support in critical application areas. Help offered by the Application Experts Group covers:
  • Microsoft Dynamics Great Plains Consulting and Programming
  • Microsoft CRM Help
  • Microsoft Project Support
  • MS Excel Consulting
  • MS Word Expertise
  • Crystal Reports, Microsoft Access, and FRx Custom Reports
  • UNIX, Linux and Sun Solaris Integration
  • Apple Mac Help
  By offering a full service one-stop source for IT generalists and application experts, Progent is able to tailor timely, cost-effective, and comprehensive IT solutions that align with the unique requirements of your company.

• Sophisticated Remote Connectivity Software
  Secure remote access permits Progent's service professionals to see exactly what your customers see. This makes it possible to produce quick fixes to issues that might otherwise require a costly onsite visit. Cutting-edge remote access tools and expert technicians together allow Progent to repair most network issues rapidly and economically. Progent is an industry leader in offsite support and automated network analysis.

• Support for Popular VPN Gateways
  Progent can provide secure VPN access for gateways from leading VPN providers including Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.

• 24-hour Support for High System Availability
  For small businesses with vital applications, Progent can provide 24x7 remote support services. Combined with automated 24x7 server monitoring based on Microsoft Operations Manager, this offering can help ensure high network availability.

• Help Desk Services
  Progent's Help Desk outsourcing services are designed especially for budget-conscious small offices whose workers need instant access to a Help Desk service with effective telephone support and complete escalation ability.

Benefits of Progent's IT Support for Small Businesses in New Orleans
Progent's remote technical help services allow your City# small company to realize the benefits of on-call, expert IT support without the cost of maintaining a full-time IT organization. Your network will acquire greater strategic value by being more reliable, productive, and protected. Advantages to your business include:

• Convenient remote extension of your local IT resources
  With most small companies in New Orleans and throughout Louisiana, local computer support providers, whether consisting of independent consultants or a full-time maintenance staff, can deal with typical network issues. However, serious problems may strike when your regular resources are overstretched or unavailable, and some problems may involve IT products that is beyond the scope of your onsite service people. In these instances, Progent's on-call service professionals provide an easy, quick, and economical way to augment your local resources and to convey useful knowledge to improve your ability to handle future issues in-house.

• Reduced Reliance on Freelance Service Providers
  For network support, small companies commonly depend on individual freelance service providers. While independent consultants carry less overhead than big service firms and can often charge lower rates, they are occasionally overbooked, making it impossible to respond quickly to urgent situations. If an independent consultant is busy with another customer, ill, on vacation, or in training, the absence of fallback help may require your company to wait for assistance during an IT crisis. As your network grows, system unavailability and problems with vital software are more costly. The budget you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent provides an on-call source of backup service expertise to make sure your network stays available.

• Build a Solid Foundation for Smooth Expansion
  New companies typically begin with an information system created on a modest budget. Lacking a strong framework, band-aid fixes can get piled on top of a weak foundation. When a network grows, stability and expandability issues can hinder the productivity of the organization. These poorly built environments require proper analysis, intelligent long-term planning, and wide IT knowledge to evolve to a system architecture that can deliver the stable foundation to handle critical business demands and facilitate future growth.

• Work with Solution Providers Rather Than Technology Resellers
  Small businesses need advice and technical education to negotiate an increasingly complex array of product options available for promoting business growth and enhancing productivity. These companies hardly need a computer engineer who is attempting to earn a commission on a certain vendor's technology. IT support and product sales can lead to a scenario where the recommended solution is designed around a profitable product rather than the genuine needs of a small business. Progent avoids these conflicts by offering just services instead of products. This enables Progent to align IT consulting with the best needs of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's number of employees, depth of technical knowledge, fine tuned support software, and understanding of enterprise networking allow small companies to escape the pitfalls associated with exclusive dependence on smaller consulting firms, individual freelance service providers, or over=stretched in-house IT help.

Progent stands out by offering:

• Certified Expertise in Microsoft's Full Family of Server Platforms
  Progent offers in-depth expertise for Microsoft’s popular server products with services that include Microsoft Windows 2003 help, Windows 2000 upgrades, Microsoft Windows NT migration, Exchange 2003 Server help, Microsoft Exchange Server 5.5 and Microsoft Exchange 2000 Server upgrades, and Microsoft SQL Server 2005 integration.

• Proven Methodology
  Progent’s team of Microsoft and Cisco qualified consultants average more than a decade of hands-on industry background, in the trenches of network support, executing a broad range of technical tasks for an extensive array of businesses. Every Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting team. This ensures that you get not only expert IT capability, but also a support engineer with field-tested methods for using technical knowledge to solve actual network problems efficiently.

• Value Pricing
  Progent's pricing policy is to charge for online service and on-site visits by the minute. As a result, you owe exclusively for delivered support. Progent does not demand a higher rate for off-hours or emergency service, and inside California or in regions where Progent offers on-site support, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no startup charge and requires no monthly commitment. Many support organizations demand large minimum payments or charge for every fifteen minutes or longer. Progent's small granularity eliminates big bills for quick repairs so you will not be forced to allow minor problems to fester.

• Complete Documentation of Delivered Services
  Progent has created a comprehensive service reporting system that stores and formats complete documentation for all billed support activities. Unlike some freelance consultants or local service organizations who provide scant documentation or specifics of services performed, each service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the support reports sent by each consultant to every customer. The practice of detailing and archiving support activity results in more efficient support and eliminates a variety of typical misfortunes such as when a service customer is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.

• Knowledge Transfer
  Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to handle technical issues that are within their comfort zone, Progent is able to concentrate on providing high-value skills where Progent faces few competitors. Businesses who utilize familiar independent consultants or who employ in-house support staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more robust, secure, and productive.

• Remote Server Monitoring with Microsoft Operations Manager
  Progent is one of the few IT service firms to offer 24x7 system tracking services powered by Microsoft Operations Manager. MOM causes your computer maintenance to be anticipatory rather than reactive. By anticipating possible problems before they result in downtime, network monitoring can keep your information network from stressful and expensive availability losses.

How Does My Business Start Receiving Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent need for network help, visit Immediate Urgent Support.