Immediate Online Help for New Orleans Computer Networks
Urgent Remote Support for New Orleans SystemsFor organizations in New Orleans or anywhere in Louisiana, Progent provides remote help for information systems based on Microsoft, Cisco, Apple Mac, or Linux platforms. Progent's Microsoft certified consulting experts have provided remote troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE engineers to help with challenging networking issues, as well as the services of CISSP and CISM-accredited security consultants to handle high-level security design and diagnostic jobs.

Progent's online support experts offer exceptional leverage because they possess the practical experience and are equipped with the sophisticated tools necessary to solve most information system problems rapidly. This reduces immediate expenses since service calls accumulate minimal billable consulting minutes. Online support also eliminates the cost of dispatching an engineer to your office. Your organization benefits even more with incidental costs by minimizing or eliminating network downtime and related costs due to business discontinuity, upset customers and vendors, idle workers, and distracted executives. Progent's extensive online technical support experience is especially valuable in environments that rely on public clouds for critical infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an option.

Progent's billing policy for remote help is structured to stretch your network support dollar. Progent charges by the minute for phone consulting, so you are billed exclusively for the support that you receive. Unlike many remote support companies, Progent requires no startup charge or minimum payments. Progent's one-minute billing unit and simple model for pricing do away with situations where fast solutions somehow end up as major bills. Progent's skill at dealing with problems efficiently means your business spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over time, Progent has refined an arsenal of optimized tools and proven methodologies that permit the highest degree of effectiveness for remote engineering help and troubleshooting for information systems of all sizes. Progent provides safe VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity allows the engineers of Progent's Technical Response Center to communicate with your environment remotely without compromising corporate security.

Progent's proven customer support database application includes extensive records for the service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the specifics of assistance provided to each customer by any Progent engineer. This database of issues and fixes is stored as a conveniently accessible support knowledge base that allows Progent's online technical professionals to share their knowledge company-wide to ensure that the value of Progent's technical support grows over time. Progent's advanced certifications and formal partnerships with important industry leaders such as Cisco and Microsoft make available other extensive support knowledge bases and permit quick response from vendors' in-house support staff so Progent's online consulting experts are able to determine the best resolutions quickly.

Online support provided by Progent to clients in New Orleans and throughout the state of Louisiana include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a family of low-cost, flat-rate services intended to allow small and mid-size businesses to benefit from the same best-of-breed technology deployed by many of the world's top enterprises. ProSight services cover all key aspects of information technology including email protection, security and compliance, backup/recovery, and network infrastructure management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security vendors to deliver centralized management and comprehensive security for all your email traffic. The powerful structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's onsite security gateway device adds a further layer of inspection for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis tools to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily evade legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the complete malware attack lifecycle including protection, identification, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates your backup activities and allows rapid restoration of critical data, applications and VMs that have become lost or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map out, track, reconfigure and debug their connectivity hardware such as switches, firewalls, and load balancers as well as servers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when issues are detected. By automating tedious management processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating devices that need important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Automated Management
    ProSight Systems Watch is Progentís server and desktop and management service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the state of vital assets that drive your business network. When ProSight Systems Watch uncovers an issue, an alert is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so any looming issues can be resolved before they have a chance to disrupt productivity Find out more details about ProSight Systems Watch server and desktop automated remote monitoring and management services.

Special Support Services Available from Progent
Progent offers the skills of world-class remote consulting professionals for special IT projects. Progent's charges for longer-term consulting projects are determined based on the level of expertise of the consultants involved. Progent's experience with these special fields of information technology enables customers to execute major initiatives economically and on time. Progent's special online engineering solutions include:

  • Help Desk Support
    Progent's Call Center support alternatives for organizations with networks that incorporate Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk support services, and Call Center consulting. Progent's Help Desk outsourcing support services are designed for organizations who don't have the budget to assemble and manage an internal Help Desk Call Center but who want quick response from a dependable Help Desk with professional phone assistance as well as the ability to escalate the most challenging trouble tickets to advanced consultants.

    Progent's Call Center consulting services can support you in creating an effective new Help Desk or enhancing your current organization, evaluating or enhancing Call Center software products to meet the particular needs of your company, or adding occasional phone support personnel to supplement your existing Help Desk team to deal with unusually busy scenarios like software transitions, mass upgrades, or installing new applications.

    Progent's Help Desk staff of experienced information technology professionals gives your computer users in New Orleans or anywhere in the state of Louisiana fast communication with an efficient technical support group with years of experience delivering telephone-based support and remote repair service for computer environments that incorporate Microsoft, Cisco, Apple Mac, or UNIX/Linux products. Progent's focus is to earn the Help Desk recognition as a crucial driver of business success, and Progent's goal is to solve and not just record technical issues.

  • Applications Support: Training, Customization, and Integration
    Progent's Applications Experts staff offers remote advanced consulting support and education in key application areas such as Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can deliver expertise, programming, and training for popular Microsoft business applications including CRM, MS Project, MS Word, and MS Excel. To find out additional information concerning Progent's consulting, customization, and training offerings, go to Progent's Business Application Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016, Windows 10; cohesive management of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new deployment of System Center 2016, extend or tune an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers companies in New Orleans, or anywhere in the state of Louisiana, remote hybrid network monitoring by providing System Center Operations Manager consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to suit your environment so that your IT support is proactive and automated. By anticipating emerging trouble spots before they evolve into crashes, automated monitoring can ward off disruptive and costly network breakdowns. Progent can also assist with system monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X environments, Windows environments, or networks that incorporate a variety of platforms.
How Your New Orleans Company Can Contact Progent's Online Support Experts
To contact Progent about emergency phone-based expertise with Windows, Apple Mac, or Linux environments, visit Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or see Contact Progent. For companies and new businesses in New Orleans or throughout the state of Louisiana, Progent's phone-based network support engineers are ready to deliver expert and cost-effective system help the moment your organization requires it. More than a decade of delivering remote tech support has led to Microsoft Gold Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to fine tune online connectivity technology to fix network problems rapidly while avoiding the cost and lost productivity that comes with on-site service visits.

Even if your New Orleans office works with a regular independent consultant or maintains a full time organization that can handle the majority of computer issues, Progentís Microsoft certified engineers are available to offer an easy and transparent virtual extension of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the knowledge to resolve unexpected network crises or especially challenging integration problems.

Benefits of Progent's IT Support for Offices in New Orleans
Progent's remote support services enable your New Orleans business to realize the advantages of on-call, expert network support without the cost of managing an in-house IT organization. Your network will acquire added business worth by becoming increasingly reliable, productive, and secure. Benefits to your business include:

  • Seamless remote extension of your on-site support resources
    With most offices in New Orleans and throughout Louisiana, local network support resources, whether made up of freelance consultants or a full-time maintenance staff, can handle typical technical issues. However, major troubles might spring up when your regular support personnel are too busy or absent, and some trouble may involve IT products that is unfamiliar to your onsite service people. In these situations, Progent's on-call service professionals offer a convenient, quick, and affordable way to supplement your regular resources and to convey valuable knowledge to increase your capability to handle downstream problems locally.

  • Less Dependence on Freelance Service Providers
    For network maintenance, smaller businesses often rely on individual freelance service providers. Although independent consultants carry less internal costs than larger consulting organizations and can often charge lower rates, they are sometimes stretched too thin, making it hard to respond quickly to crisis situations. If a freelance service provider is occupied with another customer, ill, on a trip, or in training, the absence of backup help may require your business to wait for help during an IT crisis. As your network expands, system downtime and trouble with vital software are more expensive. The money you thought you were saving on an independent can be consumed quickly by lost productivity. Progent provides a dependable source of reserve support expertise to insure your network remains available.

  • Create a Scalable Basis for Seamless Expansion
    Organizations often begin with an IT architecture created on a modest budget. Without a scalable infrastructure, slap-dash repairs can get piled on top of a shaky foundation. When a company grows, stability and expandability problems can impede the success of the business. Such poorly built systems require careful analysis, smart long-term planning, and broad-based IT expertise to upgrade to a network infrastructure able to deliver the solid foundation to handle current business demands and simplify future growth.

  • Interact with Problem Solvers Instead of Technology Sellers
    Smaller offices require guidance and technical training to negotiate an ever more complex maze of product options capable of promoting business success and improving productivity. These companies hardly need a network engineer who is trying to resell a certain vendor's products. Network support and product sales can result in a situation where the proposed solution is designed around a profitable technology rather than the genuine requirements of a business. Progent avoids these conflicts by offering only services instead of products. This allows Progent to match technical consulting with the best needs of customers.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Partner consulting company and Progent's head count, range of IT background, refined support tools, and understanding of corporate IT allow offices to avoid the limitations of excessive reliance on smaller consulting firms, independent freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified consultants average more than a decade of hands-on industry background, in the trenches of IT service, performing a wide range of IT projects for a large array of clients. Every Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent teaches its support staff. This means that you get not just expert IT skills, but also a consultant with proven approaches for using computer knowledge to solve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for online service and in-person help by the minute. As a result, you owe exclusively for delivered services. Progent does not demand a higher rate for after-hours or priority service, and inside California or in areas where Progent provides on-premises service, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. In addition, Progent applies no initialization charge and requires no monthly commitment for services provided during normal business hours. Many service firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big invoices for fast solutions so you will not be tempted to allow simple problems to stay unaddressed.

  • Complete Records of IT Services
    Progent has developed a comprehensive service reporting system that records and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or small support organizations who provide minimal documentation or specifics of tasks done, every service provided by Progent is tracked by full documentation. Every Progent consultant has use of the service reports transmitted by each staff member to each customer. The practice of detailing and organizing support records allows more effective support and eliminates a slew of common problems such as when a service customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support firms to provide 24x7 remote tracking services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive instead of reactive. By anticipating possible issues before they result in lost productivity, network monitoring can save your IT network from stressful and costly service disruptions.
How Does My Business Start Receiving Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.

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