Immediate Online Troubleshooting for New Orleans Computer Systems
Immediate Phone Consulting for New Orleans SystemsFor organizations in New Orleans or anywhere in the state of Louisiana, Progent provides online technical support for information systems powered by Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft certified professionals have delivered online troubleshooting to businesses in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to handle challenging networking issues, as well as the assistance of CISA and CISSP-certified cybersecurity experts to handle high-level security architecture and troubleshooting jobs.

Progent's remote technical support experts provide excellent leverage due to the fact that they possess the practical background and have access to the advanced tools needed to solve most network problems rapidly. This reduces direct costs because service calls accumulate minimal chargeable consulting minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your organization saves additionally in incidental costs by reducing or avoiding system outages and related costs resulting from business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's extensive remote technical support know-how is particularly valuable for businesses that are dependent on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.

Progent's pricing model for online help is designed to stretch your IT service dollar. Progent bills by the minute for phone assistance, so you owe just for the services that you receive. In contrast to many remote support firms, Progent requires no service activation fee or minimum job duration. Progent's one-minute granularity and clean model for pricing save you from situations where fast repairs manage to turn into large bills. Progent's penchant for dealing with technical issues efficiently means you saves money.

Progent's Remote Consulting and Technical Support Services
Over the years, Progent has fine tuned an array of customized technologies and field-proven processes which allow the maximum level of efficiency for online engineering help and troubleshooting for IT systems of all sizes. Progent provides safe VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the experts of Progent's remote service group to connect to your company's system remotely without breaching corporate security.

Progent's sophisticated customer support database application keeps extensive documentation describing all service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the history of support rendered to each Progent customer by any consultant. This archive of anomalies and solutions is stored as an easily retrievable internal database that allows Progent's online technical professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's support services improves daily. Progent's extensive list of certifications and working associations with major technology companies such as Cisco and Microsoft open up additional extensive technical knowledge bases and allow quick response from manufacturers' in-house engineering staff with the result that Progent's online service specialists are able to determine optimal resolutions quickly.

Remote support services offered by Progent to customers in New Orleans and throughout the state of Louisiana include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, flat-rate services intended to enable small and mid-size businesses to utilize the same cutting-edge technology used by many of the world's top corporations. Progent's ProSight line of outsourced network management services addresses all critical facets of modern networking including email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure monitoring and management, virtual server hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based machine learning tools to defend endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which easily escape legacy signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a unified platform to manage the entire threat progression including blocking, infiltration detection, mitigation, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization consultants can assist you to plan and implement a ProSight ESP environment that meets your company's specific needs and that allows you demonstrate compliance with government and industry information security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also assist your company to set up and test a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of critical files, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security companies to provide web-based control and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The cloud filter serves as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway device provides a further level of inspection for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that stays within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, track, enhance and debug their connectivity appliances like switches, firewalls, and wireless controllers plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding devices that require important software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management personnel and your Progent engineering consultant so all looming issues can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can eliminate up to half of time wasted searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre planning enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an objective evaluation of the overall health of their network. Powered by some of the top remote monitoring and management platforms available, and overseen by Progent's certified group of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits like a more manageable Active Directory (AD) system. Both versions also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier network management, better compliance with information security regulations, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and restore, and higher availability. Read more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your organization's preparedness to block or recover quickly from a ransomware attack. Progent will work with you directly to collect information concerning your existing antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective security and backup/recovery system that meets your business needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent can provide the skills of world-class remote consulting experts for contract information technology projects. Billing rates for longer-term consulting tasks are determined based on the level of expertise of the consultants assigned. Progent's experience with these special fields of computer technology enables clients to complete major projects within budget and on schedule. Progent's special remote consulting services include:

  • Help Desk Expertise
    Progent's Help Desk support programs for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Call Center outsourcing, virtual Help Desk support services, and Call Center operations consulting. Progent's Help Desk outsourcing services are a convenient solution for companies who don't have the resources to assemble and manage an internal Call Center but who want quick communication with an effective Call Center with professional phone support plus the ability to escalate complex trouble tickets to advanced engineers.

    Progent's Help Desk Call Center consulting services can guide you in establishing an effective new Help Desk Call Center or revamping your existing organization, selecting or enhancing Help Desk Call Center application software to handle the unique requirements of your business, or adding temporary online staff to supplement your internal Help Desk resources during demanding scenarios such as software migrations, mass upgrades, or rolling out brand new business software.

    Progent's Help Desk Call Center staff of veteran information technology experts provides your clients in New Orleans or anywhere in the state of Louisiana rapid access to a reliable support group with substantial background delivering phone consulting and remote diagnostics for IT systems that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk the reputation as a significant driver of business performance, and Progent's target is to resolve instead of merely annotate IT issues.

  • Business Applications Services: Training, Customization, and Integration
    Progent's Applications Consulting Team can supply phone-based advanced engineering support and training in key application fields such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and education for Microsoft business applications including CRM, MS Project, Office 365 Word, and Office 365 Excel. To learn more about Progent's expertise, custom programming, and training offerings, visit Progent's Business Application Experts Services.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; seamless integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new deployment of System Center 2016, expand or optimize an existing one, migrate efficiently from an earlier release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent offers businesses in New Orleans, or anywhere in the state of Louisiana, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to accommodate your business so that your network maintenance is proactive rather than reactive. By uncovering possible trouble spots before they grow into network outages, automated monitoring can avoid stressful and costly network failures. Progent can also provide help with network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or systems powered by a mix of operating systems.
How Your New Orleans Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux computer systems, visit Progent's Emergency Online Help, phone 1-800-993-9400, or go to Contact Progent. For offices and startups in New Orleans or anywhere in the state of Louisiana, Progent's phone-based network support specialists can provide effective and cost-effective system help the instant your organization has to have it. More than 15 years of providing online technical assistance has led to Microsoft Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to refine online access technology to solve computer problems rapidly while eliminating the cost and lost time associated with in-person service visits.

Even if your New Orleans office deals with a local independent support technician or employs a full time IT staff that can handle common network issues, Progentís Microsoft and Cisco certified consultants are available to offer an easy and seamless remote expansion of your on-site resources for situations when your usual service personnel either lack the time or the knowledge to solve sudden system crises or particularly complex integration projects.

Advantages of Progent's IT Support for Organizations in New Orleans
Progent's remote network troubleshooting services allow your New Orleans organization to have the benefits of immediate, enterprise-level IT support without the cost of managing an in-house IT staff. Your information system will acquire added strategic value by being more reliable, efficient, and secure. Benefits to your company include:

  • Seamless remote expansion of your on-site IT resources
    With most offices in New Orleans or anywhere in Louisiana, local network support resources, whether made up of outside consultants or an internal IT staff, can solve typical technical issues. However, serious problems may occur when local resources are too busy or absent, and some problems may involve technology that is beyond the scope of your local service technicians. In these instances, Progent's on-call service experts give you an easy, fast, and affordable way to augment your regular resources and to pass on useful information to increase your ability to resolve downstream problems locally.

  • Reduced Dependence on Freelance Consultants
    For IT maintenance, smaller offices often rely on independent freelance service providers. Although independent service people carry smaller overhead than big consulting firms and can often charge lower rates, they are sometimes overextended, making it difficult to respond rapidly to crisis situations. If a freelance consultant is occupied with another client, sick, on vacation, or in class, the absence of fallback help may force your business to go without help during an IT crisis. As your business expands, network downtime and trouble with vital applications become more costly. The budget you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent offers a dependable source of reserve service experts to insure your IT system is always up and running.

  • Build a Scalable Basis for Smooth Expansion
    Organizations often begin with an IT system implemented on a shoestring budget. Without a proper framework, band-aid repairs often get piled on top of a weak foundation. As a company grows, stability and scalability issues can hinder the productivity of the organization. These poorly designed systems need proper analysis, smart strategic planning, and broad-based IT knowledge to evolve to a system architecture that can provide the solid foundation to meet critical business requirements and facilitate future growth.

  • Interact with Solution Providers Rather Than Technology Sellers
    Smaller offices need advice and technical education to navigate through an ever more complicated array of technology options available for promoting business growth and enhancing productivity. Businesses do not need a computer engineer who is motivated to sell a certain vendor's technology. IT consulting and product selling can lead to a situation where the proposed solution is designed around a predetermined product instead of the true requirements of a client. Progent eliminates these conflicts by selling just services instead of products. This enables Progent to align IT consulting with the real needs of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's staff size, range of technical expertise, refined remote support tools, and understanding of enterprise networking allow businesses to escape the limitations associated with exclusive reliance on smaller consulting organizations, individual freelance service providers, or over-stretched internal resources.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average more than ten years of hands-on professional experience, at the forefront of IT support, executing a wide variety of technical tasks for an extensive mix of clients. Each Progent support professional shares a proven set of personal best practices which are combined into shared leading practices standards that Progent teaches its support staff. This means that you get not only world-class technical capability, but also a consultant with field-tested methods for using computer knowledge to resolve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for online support and in-person help per minute. Consequently, you are invoiced exclusively for delivered services. Progent does not impose a higher rate for off-hours or urgent support, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent applies no initialization fee and requires no retainer for support services delivered during normal working hours. Many service organizations demand large minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids big invoices for quick repairs so you won't be tempted to permit less critical problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has created a comprehensive support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or small service firms who provide scant documentation or specifics of tasks done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the support reports transmitted by every staff member to each client. The discipline of documenting and organizing service activity allows more effective service and avoids a slew of typical misfortunes such as when a service client is virtually held hostage to a consultant who refuses to release vital service information.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the few consulting firms to provide 24x7 network tracking services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By anticipating potential issues before they result in downtime, network monitoring can save your information network from stressful and expensive service disruptions.
How Does My Business Begin Receiving Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.















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