Fast Remote Troubleshooting for New Orleans Computer Networks
Fast Remote Help for New Orleans NetworksFor companies in New Orleans or anywhere in the state of Louisiana, Progent provides remote support for computer systems based on Microsoft Windows, Cisco, Macintosh, or Linux technology. Progent's Microsoft qualified consulting experts have provided remote support to businesses in every state in the United States. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to solve challenging networking issues, plus the services of CISSP-accredited security consultants to help with advanced security design and troubleshooting jobs.

Progent's remote technical support engineers offer exceptional leverage because they have the practical background and have access to the sophisticated technology required to resolve most information system problems rapidly. This lowers direct expenses since solutions require fewer billable consulting minutes. Online support also avoids the cost of sending a consultant to your site. Your company benefits even more with indirect expenses by reducing or eliminating network downtime and associated losses resulting from business disruption, upset clients, unproductive employees, and distracted management. Progent's extensive online consulting experience is especially valuable for businesses that rely on public clouds for critical infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an alternative.

Progent's billing model for online help is designed to stretch your network support dollar. Progent charges on a per-minute basis for phone consulting, so you are invoiced just for the services that you receive. In contrast to many remote support organizations, Progent requires no service activation charge or minimum payments. Progent's per-minute granularity and simple policy for pricing eliminate scenarios where speedy. minor repairs somehow end up as big invoices. Progent's penchant for disposing of technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned an array of customized technologies and field-proven processes which promote the maximum degree of effectiveness for remote technical support and repair for IT networks of all sizes. Progent provides secure VPN support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the experts of Progent's Technical Response Center to connect to your environment without breaching system security.

Progent's advanced customer support reporting system stores comprehensive histories describing all service that Progent's clients have been provided. Progent's team engineers have access to the history of assistance rendered to each customer by every Progent consultant. This history of problems and repairs is organized as a readily exploitable support knowledge base that permits Progent's online support engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's support services grows daily. Progent's extensive list of certifications and formal partnerships with important industry leaders including Cisco and Microsoft make available other massive technical knowledge bases and permit fast response from vendors' internal support staff with the result that Progent's remote consulting specialists are able to find the best solutions promptly.

Remote technical support services available from Progent to businesses in New Orleans and throughout the state of Louisiana include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, fixed-price services designed to enable small and medium-size businesses to utilize the same advanced IT solutions deployed by some of the industry's top enterprises. The ProSight portfolio of IT management outsourcing services addresses all key areas of information technology including email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading data security companies to provide web-based management and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper level of analysis for inbound email. For outgoing email, the local security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning technology to defend endpoints as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily evade traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to manage the entire threat lifecycle including protection, detection, mitigation, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and allows rapid recovery of vital data, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver world-class support to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, track, reconfigure and debug their networking appliances like routers, firewalls, and wireless controllers plus servers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that network maps are kept current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when problems are discovered. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding devices that need important updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so that any looming issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and protect data related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making improvements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to obtain an unbiased evaluation of the health of their network. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the deployment of your core network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with government and industry security regulations, higher utilization of IT assets, faster troubleshooting, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

Additional Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting experts for special information technology projects. Progent's rates for longer-term consulting tasks are determined according to the level of expertise of the consultants required. Progent's background in these important areas of computer technology allows customers to execute major projects within budget and on schedule. Progent's project-based online consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center service offerings for businesses with networks based on Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk outsourcing services are ideal for organizations who don't have the resources to build and maintain an in-house Help Desk Call Center but who require quick access to an efficient Help Desk Call Center with proficient telephone support as well as the ability to escalate complex problems to advanced consultants.

    Progent's Help Desk consulting support can aid you in creating an effective new Call Center or revamping your established one, selecting or customizing Help Desk Call Center software to address the unique needs of your corporation, or adding occasional online staff to reinforce your existing Call Center group during demanding events such as software migrations, mass upgrades, or rolling out new applications.

    Progent's Help Desk team of seasoned network professionals provides your computer users in New Orleans or anywhere in the state of Louisiana quick access to a dependable technical support resource with substantial background offering phone help and remote diagnostics for IT systems that incorporate Microsoft, Cisco, Apple Mac, or UNIX/Linux components. Progent's mission is to give the Call Center recognition as a significant driver of company performance, and Progent's target is to solve and not simply track network issues.

  • Applications Support: Education, Custom Development, and Problem Solving
    Progent's Applications Experts Group offers phone-based professional consulting support and training in special application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting expertise, custom development, and training for Microsoft business applications such as Microsoft CRM, Office Project, Office Word, and MS Excel. For additional information on Progent's consulting, custom programming, and education offerings, visit Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; seamless management of heterogeneous environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent offers companies in New Orleans, or anywhere in the state of Louisiana, online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager support. Progent can configure Operations Manager to fit your business so that your IT maintenance is proactive rather than reactive. By anticipating potential trouble spots before they evolve into full-scale emergencies, system monitoring can avoid inconvenient and costly information system crises. Progent can also assist with server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple Mac systems, Microsoft Windows environments, or networks powered by a combination of OS platforms.
How Your New Orleans Company Can Contact Progent's Online Support Professionals
To get in touch with Progent about emergency online support with Windows, Mac OS X, or Linux networks, go to Progent's Emergency Remote Help, call 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in New Orleans or throughout the state of Louisiana, Progent's online network support specialists are ready to deliver professional and economical system help the instant your business requires it. More than 15 years of offering remote technical assistance has earned Microsoft Gold Partner certification for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to refine remote access tools to solve network problems rapidly while avoiding the cost and lost time associated with on-premises support visits.

Even if your New Orleans organization deals with a regular independent support technician or maintains a full time IT staff that know how to deal with typical computer problems, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and transparent remote extension of your on-site resources for situations when your regular IT support personnel either lack the bandwidth or the expertise to deal with unexpected system emergencies or particularly complex integration projects.

Advantages of Progent's IT Support for Organizations in New Orleans
Progent's remote support services enable your New Orleans business to enjoy the advantages of on-call, expert IT support without the expense of managing an in-house IT staff. Your network will derive greater strategic worth by becoming increasingly reliable, efficient, and protected. Benefits to your business include:

  • Seamless virtual expansion of your local IT resources
    For most companies in New Orleans or anywhere in Louisiana, nearby network support resources, whether represented by outside consultants or an internal maintenance staff, can solve the majority of technical problems. On the other hand, IT crises can occur when local support personnel are too busy or absent, and some problems may stem from technology that is beyond the scope of your local support technicians. In these instances, Progent's on-call service experts give you an easy, quick, and affordable way to supplement your local help and to pass on useful information to improve your ability to resolve downstream problems locally.

  • Reduced Reliance on Freelance Consultants
    For IT support, smaller businesses commonly depend on independent freelance consultants. While freelance consultants carry smaller internal costs than big service companies and can afford to charge lower rates, they are often overbooked, making it hard to respond rapidly to urgent situations. If a freelance service provider is occupied with another customer, ill, on vacation, or in training, the absence of reserve personnel may force your business to wait for help during an IT crisis. As your company grows, system unavailability and trouble with critical software become more costly. The money you thought you were conserving on an independent can be consumed fast by lost productivity. Progent offers a dependable source of reserve service expertise to insure your network stays up and running.

  • Build a Scalable Basis for Smooth Expansion
    Businesses often start with an IT architecture created on a modest budget. Without a robust infrastructure, band-aid fixes can get piled on top of a weak foundation. As a company grows, reliability and expandability issues can impede the productivity of the business. Such poorly designed environments require careful analysis, smart strategic planning, and wide IT expertise to evolve to a network architecture that can deliver the solid foundation to meet critical business requirements and facilitate downstream expansion.

  • Interact with Problem Solvers Instead of Product Vendors
    Smaller offices require guidance and technical education to navigate through an ever more complicated maze of product options capable of promoting business success and improving efficiency. They hardly need a network engineer who is motivated to sell a specific vendor's products. IT support and product selling can lead to a scenario where the recommended solution is built around a predetermined technology instead of the genuine needs of a business. Progent eliminates these conflicts by selling just services rather than products. This allows Progent to align technical expertise with the best interests of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's head count, breadth of technical expertise, refined support tools, and familiarity with corporate IT allow businesses to escape the pitfalls associated with exclusive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified experts average more than a decade of hands-on industry experience, at the front lines of IT service, executing a broad range of IT projects for an extensive mix of clients. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its support team. This guarantees that you get not just world-class IT skills, but also a consultant with proven methods for using technical knowledge to fix actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-premises visits per minute. Consequently, you are invoiced exclusively for delivered services. Progent does not impose a higher rate for off-hours or urgent service, and within California or in regions where Progent provides in-person support, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no initialization charge and requires no retainer for services provided during regular working hours. Many support organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for fast repairs so you will not be forced to allow minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating customers to deal with problems that are within their scope, Progent is able to concentrate on offering high-value services where Progent has few competitors. Businesses who utilize trusted independent consultants or who maintain in-house IT staffs benefit when Progent transfers information about new technology and proven processes to make their networks more reliable, secure, and productive.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting firms to offer 24x7 network tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your network maintenance to be anticipatory rather than reactive. By revealing potential problems before they cause lost productivity, network monitoring can save your IT network from stressful and expensive availability losses.
How Does My Business Start Getting Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.















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