Fast Remote Help for New Orleans IT Networks
Immediate Online Support for New Orleans SystemsFor businesses located in New Orleans or anywhere in the state of Louisiana, Progent offers online support for computer systems based on Microsoft Windows, Cisco, Apple Mac, or Linux platforms. Progent's Microsoft qualified consulting experts have delivered online support to businesses in every state in the United States. (See testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to handle challenging networking problems, plus the assistance of CISSP and CISM-accredited security engineers to handle advanced security architecture and diagnostic issues.

Progent's online support engineers offer exceptional leverage due to the fact that they possess the real-world experience and are equipped with the sophisticated tools required to resolve the majority of network problems quickly. This lowers immediate costs since service calls accumulate minimal chargeable consulting minutes. Online help also avoids the cost of dispatching an engineer to your site. Your organization saves additionally with indirect expenses by minimizing or avoiding network outages and associated costs due to business disruption, upset clients, unproductive employees, and de-focused management. Progent's extensive online technical support experience is particularly helpful for businesses that depend on public clouds for critical infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be useful.

Progent's billing policy for online help is designed to leverage your IT service investment. Progent charges by the minute for telephone-based assistance, so you are invoiced just for the services that you receive. In contrast to many online service organizations, Progent imposes no service activation charge or minimum fees. Progent's per-minute granularity and simple policy for billing save you from situations where speedy. minor fixes somehow turn into big bills. Progent's penchant for handling problems quickly means your business saves cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a set of customized technologies and proven methodologies that permit the highest level of effectiveness for online help and troubleshooting for information systems of any size. Progent provides safe VPN support for gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the staff of Progent's online support team to interface to your company's environment remotely without violating system security.

Progent's sophisticated technical support database system keeps comprehensive records describing the support that Progent's clients have received. Progent's team service personnel have the benefit of the specifics of assistance rendered to every customer by any Progent engineer. This archive of anomalies and fixes is stored as a conveniently searchable internal database that permits Progent's remote technical engineers to share their experiences with the whole team to make sure that the quality of Progent's support services grows daily. Progent's high-level accreditations and close relationships with important technology companies such as Cisco and Microsoft make available additional massive technical databases and allow priority response from vendors' internal support staff with the result that Progent's remote consulting experts can come up with optimal resolutions in the least time.

Online technical support services available from Progent to clients in New Orleans and throughout the state of Louisiana include:

Special Support Programs Available from Progent
Progent offers the skills of world-class online consulting experts for special IT programs. Progent's charges for ongoing development or consulting tasks are set according to the qualifications of the consultants assigned. Progent's experience with these important fields of information technology allows customers to execute critical initiatives within budget and on time. Progent's special online consulting solutions include:
  • Call Center Support
    Progent's Help Desk service offerings for businesses with networks based on Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk outsourcing services are a convenient solution for businesses who lack the resources to support an in-house Call Center but who want quick access to an efficient Help Desk with proficient phone assistance plus the expertise to escalate complex problems to advanced consultants.

    Progent's Help Desk consulting expertise can assist you in establishing an effective new Help Desk Call Center or revamping your current organization, selecting or enhancing Help Desk software to address the particular needs of your company, or providing temporary phone support personnel to reinforce your existing Call Center team to handle demanding situations such as software transitions, mass upgrades, or rolling out new business software.

    Progent's Help Desk team of experienced network consultants gives your clients in New Orleans or anywhere in the state of Louisiana immediate access to a dependable network service resource with extensive background offering phone help and remote diagnostics for networks powered by Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux components. Progent's mission is to give the Call Center recognition as a solid contributor to company success, and Progent's goal is to resolve rather than simply record IT problems.

  • Business Applications Services: Education, Development, and Problem Solving
    Progent's Applications Consulting staff offers phone-based advanced engineering support and education in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver expertise, custom programming, and training for familiar Microsoft applications such as CRM, Microsoft Office Project, Microsoft Word, and Microsoft Office Excel. For more about Progent's expertise, custom programming, and education offerings, visit Progent's Business Application Experts Team.

  • Online Network and Server Monitoring Support
    Progent offers companies in New Orleans, or anywhere in the state of Louisiana, online computer system monitoring support powered by Microsoft System Center Operations Manager, enhanced by Progent to accommodate your business so that your IT maintenance is proactive and automated. By detecting potential issues before they evolve into downtime, proactive monitoring can ward off disruptive and expensive information system crises. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Mac OS X environments, Microsoft Windows systems, or environments that incorporate multiple operating systems.
How Your New Orleans Company Can Contact Progent's Remote Service Professionals
To contact Progent about urgent remote support with Microsoft, Apple Mac, or Linux networks, visit Progent's Urgent Online Support, phone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in New Orleans or anywhere in the state of Louisiana, Progent's online computer support specialists can provide expert and economical IT support whenever your business needs it. More than a decade of offering online tech support has led to Microsoft Gold certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to refine online access technology to fix network problems quickly while avoiding the expense and lost time that comes with on-premises service visits.

Even if your New Orleans business deals with a regular freelance support technician or maintains a full time IT staff that know how to deal with the majority of computer issues, Progent’s Microsoft certified engineers can still provide a convenient and seamless virtual expansion of your on-site resources for situations when your regular service personnel either don't have the time or the expertise to resolve sudden system emergencies or particularly complicated integration projects.

Features of Progent's Online Computer Services for New Orleans
Progent's phone support, remote repair, network security expertise, and system administration services give businesses in New Orleans or throughout the state of Louisiana the greatest leverage for your support investment. Whether you need occasional phone support and remote network repair or ongoing Help Desk Call Center services and network management, Progent's experts can provide your office enterprise-level network support while permitting you to avoid the cost and hassle of maintaining a large internal IT staff. Highlights of Progent's online help services include:

  • Immediate Phone Access to Microsoft Qualified Support Specialists
    Progent's staff of Microsoft-certified engineers can deliver fast and economical expertise to companies in New Orleans and is also ideal for networks in more remote areas of Louisiana that have a limited supply of technicians with in-depth expertise supporting Microsoft's latest family of server technologies. All Progent engineers have over 10 years of background integrating Microsoft solutions. As a Microsoft Gold Certified Partner support company, Progent has the use of a wide array of Microsoft support utilities, technical databases, and on-going education.

  • By the Minute Rates to Reduce Expenses
    Progent offers online support on a minute-by-minute basis, so you are billed only for the support you receive. Progent asks for no minimum charge for phone help and requires no monthly retainer for services delivered during normal working hours. This saves you from facing big invoices for routine repairs.

  • Availability of Cisco Network Design Specialists
    As a Certified Partner for Cisco, Progent offers the services of authorized professionals with expertise in designing, deploying, and supporting networking solutions based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or CCNP to help you create fast, high-availability, and secure connectivity for fixed and mobile networking.

  • Application Specialists Consulting
    Progent's basic consulting services include technology integration, Microsoft Exchange expertise, network security design, and Help Desk outsourcing support. Progent's Experts Team offers in-depth consulting expertise in specific application areas. Support offered by the Application Experts staff covers:
    Dynamics GP/Great Plains Consulting and Customization
    MS Project Training
    Microsoft Office Excel and Microsoft Office 365 Excel Technical Support and Programming
    Microsoft Office Word and Microsoft Office 365 Word Help
    BI Reporting Development and Training
    UNIX, Linux and Solaris Help
    SQL Server 2016 Application Programming and Microsoft SQL Server 2014 Software Development and Debugging
    Oracle Management and Application Programming
    MySQL Management and Software Development
    Mac Integration
    Amazon Marketplace Web Service Software Design and Programming

    By offering a convenient centralized source for network generalists and application experts, Progent is able to tailor timely, cost-effective, and comprehensive information technology solutions that address the specific requirements of your business.

  • State of the Art Online Access Tools
    Secure online access permits Progent's service experts to observe exactly what your users see. This makes it possible to find fast fixes to problems that could otherwise require an expensive personal visit. Sophisticated remote connectivity software and expert technicians together allow Progent to repair most network problems rapidly and economically. Progent is a pioneer in online troubleshooting and automated network tracking.

  • Compatibility with Leading VPN Products
    Progent supports secure Virtual Private Network access for gateways from major VPN vendors including Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN online access enables the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.

  • 24-hour Support for High System Uptime
    For businesses with line-of-business applications, Progent offers optional round-the-clock online technical services. Used in conjunction with remote 24x7 server monitoring based on Microsoft Operations Manager, this offering can help produce high network availability.

  • Help Desk Outsourcing
    Progent's Help Desk outsourcing programs are intended especially for budget-constrained companies whose workers need immediate recourse to a Help Desk service with expert telephone support and full escalation ability.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's head count, range of technical expertise, refined support tools, and familiarity with enterprise networking enable offices to escape the pitfalls associated with excessive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent adds value by providing:

  • In-depth Expertise in Microsoft's Entire Family of Servers
    Progent offers in-depth support for Microsoft’s leading server platforms with services such as Windows 2012 R2 Server migration and deployment help, Windows Server 2008 expertise, Windows 2003 upgrades, Windows 2000 upgrades, Microsoft Exchange 2016 planning and deployment, Exchange 2013 configuration, Exchange Server 2010 maintenance, Exchange Server 2007 and Exchange Server 2003 upgrades, plus SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-site help by the minute. Consequently, you are billed only for received services. Progent does not impose a more expensive rate for off-hours or emergency service, and inside California or in areas where Progent offers on-premises service, Progent does not charge for travel except for urgent support where on-site time is less than four hours. Also, Progent imposes no startup charge and asks no retainer for support services provided during regular business hours. Many support organizations demand substantial minimum payments or charge for every quarter hour or longer. Progent's fine granularity does away with large bills for quick fixes so you will not be tempted to permit less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to handle problems that are within their comfort zone, Progent is able to focus on providing hard-to-find services where Progent has few competitors. Companies who utilize trusted independent consultants or who maintain internal IT personnel benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more reliable, protected, and productive.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting firms to offer 24x7 system tracking services powered by MS System Center Operations Manager. MS Operations Manager allows your network maintenance to be proactive rather than reactive. By revealing potential issues before they result in lost productivity, network monitoring can keep your IT network from painful and costly service disruptions.
How Does Our Company Begin Receiving Remote Computer Help from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.

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