Fast Online Help for New Orleans Information Networks
Immediate Phone Support for New Orleans SystemsFor businesses located in New Orleans or anywhere in Louisiana, Progent provides remote help for computer systems based on any mix of Microsoft, Cisco, Mac, or Linux technology. Progent's Microsoft certified professionals have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified engineers to handle complex networking issues, as well as the services of CISSP and CISM-accredited security engineers to help with high-level security architecture and troubleshooting issues.

Progent's online technical support experts offer excellent value due to the fact that they have the real-world experience and have access to the sophisticated technology required to resolve the majority of information system issues rapidly. This lowers direct costs because solutions accumulate minimal billable consulting minutes. Online support also avoids the cost of dispatching an engineer to your location. Your organization saves additionally in incidental expenses by minimizing or avoiding system downtime and related costs resulting from business discontinuity, disgruntled clients, idle workers, and distracted management. Progent's advanced remote technical support experience is particularly important for businesses that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite support may not be useful.

Progent's billing model for online help is designed to leverage your IT service dollar. Progent bills by the minute for telephone-based assistance, so you are invoiced exclusively for the services that you actually get. Unlike typical remote support companies, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute billing unit and simple model for billing prevent situations where fast repairs manage to turn into big tabs. Progent's penchant for dealing with problems quickly means your business spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined a collection of optimized technologies and field-proven methodologies which allow the maximum level of effectiveness for remote help and repair for computer systems of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the experts of Progent's online support team to connect to your network without breaching system security.

Progent's sophisticated technical support reporting system maintains detailed histories describing the service that Progent's clients have been provided. Progent's staff consultants have the benefit of the history of support delivered to each Progent client by every Progent engineer. This history of anomalies and fixes is organized as a readily retrievable internal database that allows Progent's remote technical experts to communicate their knowledge company-wide to make sure that the effectiveness of Progent's technical support improves over time. Progent's high-level certifications and close relationships with key industry leaders including Cisco and Microsoft make available additional massive support knowledge bases and allow quick response from vendors' internal support staff so Progent's online service specialists are able to determine optimal solutions promptly.

Remote technical support services provided by Progent to businesses in New Orleans and anywhere in the state of Louisiana include:

Additional Consulting Programs Offered by Progent
Progent can provide the services of seasoned online consulting professionals for special information technology programs. Billing rates for ongoing development or consulting projects are set based on the qualifications of the engineers required. Progent's experience with these special fields of computer technology enables clients to execute critical initiatives economically and on time. Progent's project-based remote engineering solutions include:
  • Call Center Support
    Progent's Call Center support alternatives for businesses with environments that incorporate Windows, Cisco, Apple Mac OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Call Center outsourcing services are ideal for businesses who don't have the budget to support an internal Call Center but who need fast communication with an effective Help Desk Call Center with proficient phone assistance as well as the expertise to escalate the most challenging tasks to high-level engineers.

    Progentís Virtual Help Desk is designed for bigger businesses and operates as a transparent addition to your current Help Desk organization. Progent's Virtual Call Center can serve as a an escalation resource to resolve the toughest technical issues, or be ready in those situations when your regular resources are swamped.

    Progent's Help Desk Call Center team of seasoned network consultants gives your clients in New Orleans or anywhere in the state of Louisiana immediate assistance from an efficient support group with years of experience delivering telephone-based consulting and remote troubleshooting for IT systems based on Microsoft, Cisco, Apple Mac, or UNIX/Linux components. Progent's focus is to give the Help Desk recognition as a crucial enabler of company efficiency, and Progent's aim is to solve and not just document IT issues.

  • Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting Team can supply remote advanced engineering expertise and training in specific application fields including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, custom programming, and education for familiar Microsoft business applications such as CRM, Microsoft Office Project, Microsoft Office Word, and MS Office Excel. To read more about Progent's consulting, custom development, and education services, go to Progent's Business Application Experts Services.

  • Remote Network Monitoring Services
    Progent offers companies in New Orleans, or anywhere in the state of Louisiana, online network monitoring services powered by Microsoft System Center Operations Manager, configured by Progent to accommodate your environment so that your IT support is proactive and automated. By anticipating potential trouble spots before they cause full-scale emergencies, automated monitoring can head off inconvenient and expensive information system crises. Progent can also use network monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple Mac systems, Microsoft systems, or networks based on multiple platforms.
How Your New Orleans Business Can Contact Progent's Remote Service Experts
To contact Progent about emergency remote assistance with Microsoft Windows, Mac OS X, or Linux/UNIX computer systems, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in New Orleans or throughout the state of Louisiana, Progent's phone-based network support specialists can provide expert and economical IT support the instant your company has to have it. Long experience providing remote repair services has led to Microsoft Gold Partner certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to refine remote connectivity tools to repair IT problems rapidly while avoiding the expense and lost time associated with on-site service calls.

Even if your New Orleans company deals with a regular independent consultant or maintains a full time IT staff that can deal with common computer problems, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and seamless virtual extension of your local resources in cases when your usual IT support personnel either lack the time or the knowledge to resolve sudden system emergencies or especially challenging integration problems.

Benefits of Progent's Network Help for Businesses in New Orleans
Progent's remote technical help services enable your New Orleans organization to realize the benefits of on-call, enterprise-grade network support without the cost of maintaining a full-time IT staff. Your network will acquire greater strategic value by becoming more reliable, efficient, and protected. Benefits to your company include:

  • Seamless virtual extension of your local support resources
    For most companies in New Orleans or anywhere in Louisiana, nearby network service providers, whether consisting of outside consultants or an in-house IT staff, can deal with typical network problems. However, serious problems can occur when local support personnel are too busy or unavailable, and some trouble may stem from technology that is beyond the scope of your onsite service people. In these instances, Progent's online service specialists offer an easy, fast, and affordable way to augment your regular resources and to transfer valuable knowledge to increase your ability to deal with downstream problems locally.

  • Less Reliance on Individual Consultants
    For network maintenance, smaller offices often depend on independent freelance service providers. While independent consultants carry less internal costs than big support organizations and can afford to charge marginally less, they are often overextended, making it impossible to respond rapidly to urgent situations. If a freelance consultant is busy with another customer, sick, on vacation, or in training, the lack of reserve personnel may require your company to wait for assistance during an emergency. As your company grows, network downtime and trouble with critical applications are more costly. The money you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent offers a ready source of backup support expertise to insure your network remains up and running.

  • Create a Solid Basis for Smooth Growth
    Organizations often start with an information system created on a modest budget. Lacking a strong infrastructure, slap-dash repairs can get piled onto a shaky foundation. When a network grows, stability and scalability issues can impede the productivity of the business. These poorly built systems need proper assessment, smart strategic planning, and broad-based technical knowledge to evolve to a network infrastructure able to provide the solid foundation to meet critical business demands and facilitate future expansion.

  • Work with Problem Solvers Instead of Technology Resellers
    Smaller offices need guidance and technical education to navigate through an ever more complex array of product options capable of accelerating business success and improving efficiency. Businesses hardly need a network engineer who is attempting to resell a specific vendor's technology. Network support and product selling can result in a scenario where the recommended solution is designed around a predetermined product instead of the genuine requirements of a client. Progent eliminates these conflicts by offering only services instead of products. This enables Progent to match IT consulting with the best needs of customers.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Partner support company and Progent's staff size, depth of IT background, refined remote support software, and familiarity with corporate IT enable offices to escape the limitations associated with excessive dependence on smaller service organizations, individual freelance service providers, or over-stretched in-house resources.

Progent stands out by providing:

  • Certified Knowledge of Microsoft's Entire Range of Server Platforms
    Progent can provide in-depth expertise for Microsoftís powerful server products with services that include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration support, Windows Server 2008 migration, Microsoft Windows Server 2003 maintenance, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus SQL Server 2016 integration and development, Microsoft SQL Server 2014 consulting support, and Microsoft SQL Server maintenance.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-site visits per minute. As a result, you are invoiced exclusively for delivered support. Progent does not demand a higher rate for after-hours or emergency service, and inside California or in areas where Progent offers in-person support, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no initialization charge and asks no monthly commitment for services provided during regular business hours. Many support organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast solutions so you will not be forced to allow simple problems to fester.

  • Complete Records of Delivered Services
    Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all delivered services. Unlike some freelance consultants or local support firms who offer minimal documentation or details of services done, each service delivered by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the service reports sent by every staff member to each client. The discipline of documenting and organizing service records results in more efficient service and eliminates a slew of typical problems such as when a support client is virtually held captive to a consultant who refuses to release the keys to the kingdom.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the only IT service firms to offer round-the-clock network monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive rather than reactive. By uncovering potential issues before they cause lost productivity, network monitoring can save your IT network from stressful and costly availability disruptions.
How Does Our Company Start Receiving Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.

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