Immediate Remote Support for New Orleans Computer Networks
Immediate Phone Support for New Orleans SystemsFor businesses located in New Orleans or anywhere in the state of Louisiana, Progent offers remote technical support for computer systems based on any combination of Microsoft Windows, Cisco, Mac, or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have delivered online troubleshooting to businesses in every state in the United States. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to solve challenging networking issues, plus the services of CISA and CISSP-accredited security engineers to handle high-level security architecture and troubleshooting jobs.

Progent's remote technical support engineers provide excellent leverage due to the fact that they have the practical experience and are equipped with the sophisticated tools needed to solve the majority of network issues quickly. This reduces direct costs because solutions require minimal billable consulting minutes. Remote support also eliminates the expense of dispatching a consultant to your site. Your organization benefits additionally with indirect costs by minimizing or avoiding network downtime and associated losses stemming from business discontinuity, upset clients, unproductive workers, and distracted executives. Progent's extensive remote consulting know-how is particularly valuable for organizations that depend on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite tech support may not be an option.

Progent's billing model for remote help is designed to stretch your network support dollar. Progent bills per minute for telephone-based consulting, so you owe only for the services that you receive. Unlike typical online service firms, Progent imposes no startup surcharge or minimum payments. Progent's per-minute billing unit and clean model for pricing do away with scenarios where quick repairs manage to turn into big tabs. Progent's penchant for disposing of technical issues quickly means your business spends less money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has refined an arsenal of customized technologies and field-tested processes which permit the highest level of effectiveness for online consulting and repair for computer systems of any size. Progent offers safe VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology enables the staff of Progent's Technical Response Center to access your computer system remotely without violating corporate security.

Progent's proven customer support database application keeps comprehensive records describing the service that Progent's clients have been provided. Progent's team consultants have the benefit of the specifics of support rendered to every Progent customer by any engineer. This database of issues and fixes is organized as a quickly retrievable support database that enables Progent's remote technical engineers to share their knowledge with the whole team to make sure that the value of Progent's technical support grows daily. Progent's advanced certifications and close relationships with key industry leaders such as Cisco and Microsoft open up other extensive technical support databases and allow fast response from vendors' internal support staff so Progent's online service experts are able to determine the most efficient resolutions promptly.

Online technical support services offered by Progent to businesses in New Orleans and anywhere in the state of Louisiana include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, flat-rate managed services intended to allow small and medium-size businesses to utilize the same advanced IT solutions used by some of the industry's leading corporations. The ProSight portfolio of IT management outsourcing services addresses all key facets of information technology such as email protection, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security companies to provide centralized control and comprehensive protection for all your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's onsite gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the local gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Exchange Server to track and protect internal email traffic that stays inside your corporate firewall. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior machine learning tools to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely escape traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to address the complete threat progression including filtering, infiltration detection, containment, remediation, and forensics. Top features include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup processes and allows rapid restoration of vital files, applications and VMs that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver advanced support to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, track, enhance and debug their connectivity appliances like routers, firewalls, and access points plus servers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept current, copies and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when issues are discovered. By automating tedious network management processes, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating devices that require critical updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent consultant so that any looming problems can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a fast virtual host set up and managed by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hosting environment without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an unbiased evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits help you see how well the deployment of your essential network devices adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory system. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with government and industry security requirements, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and higher availability. Learn more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a brief interview with a Progent information assurance expert. The interview is intended to help assess your organization's preparedness to block or recover quickly from a ransomware attack. Progent will consult with you personally to collect information concerning your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to create an efficient AV and backup/recovery environment that meets your business needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Additional Support Services Offered by Progent
Progent offers the services of seasoned online consulting experts for special IT projects. Progent's charges for longer-term consulting projects are determined according to the level of expertise of the consultants involved. Progent's background in these special areas of computer technology enables customers to execute major initiatives within budget and on schedule. Progent's special online consulting solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk service offerings for businesses with networks based on Windows, Cisco, Apple Mac, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are designed for companies who don't have the resources to support an in-house Help Desk Call Center but who want quick response from a dependable Help Desk Call Center with professional phone support as well as the expertise to escalate the most challenging tasks to high-level consultants.

    Progent's Call Center consulting services can guide you in establishing an efficient new Help Desk Call Center or improving your existing organization, selecting or modifying Help Desk application software to meet the unique demands of your company, or adding occasional online staff to reinforce your in-house Call Center team during unusually busy scenarios such as software transitions, mass updates, or rolling out new applications.

    Progent's Help Desk staff of seasoned information technology consultants offers your workers in New Orleans or anywhere in the state of Louisiana immediate communication with an effective support resource with extensive experience delivering telephone-based help and online troubleshooting for computer environments powered by Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk the reputation as a key driver of company efficiency, and Progent's target is to fix and not simply report technical issues.

  • Applications Services: Education, Development, and Problem Solving
    Progent's Applications Experts Team can supply online professional consulting expertise and education in specific business application areas including ERP, MRP, accounting system customization, and CRM. Progent also can deliver consulting expertise, custom development, and education for Microsoft business applications such as Microsoft CRM, MS Project, MS Office Word, and Microsoft Excel. To read more concerning Progent's expertise, programming, and training services, visit Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; cohesive management of multi-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new implementation of System Center 2016, expand or optimize your current one, upgrade efficiently from an earlier version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent offers companies in New Orleans, or anywhere in the state of Louisiana, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager support. Progent can customize Operations Manager to accommodate your business so that your network support is proactive and automated. By anticipating emerging problems before they grow into crashes, system monitoring can avoid stressful and expensive service breakdowns. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple Mac systems, Microsoft Windows environments, or environments that support a variety of platforms.
How Your New Orleans Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent online assistance with Microsoft Windows, Apple Mac, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in New Orleans or throughout the state of Louisiana, Progent's online computer support specialists are ready to deliver professional and economical system support the moment your company requires it. More than a decade of providing online repair services has led to Microsoft Gold status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to refine online access technology to fix IT problems quickly while avoiding the cost and lost productivity associated with on-premises service visits.

Even if your New Orleans business relies on a local independent consultant or maintains an in-house IT staff that can deal with day-to-day network problems, Progentís Microsoft certified consultants are available to offer a convenient and seamless virtual expansion of your local resources in cases when your usual IT support personnel either don't have the availability or the knowledge to resolve sudden network crises or especially complex integration projects.

Features of Progent's Remote Network Services for New Orleans
Progent's online help, remote repair, system security consulting, and network administration services give businesses in New Orleans or throughout the state of Louisiana the greatest leverage for your support investment. Whether you require one-time phone help and Internet-based network repair or ongoing Help Desk Call Center support and network management, Progent's experts can provide your business world class network support while permitting you to eliminate the cost and administration overhead of running a full-service in-house IT organization. Highlights of Progent's online help services include:

  • Immediate Telephone Access to Microsoft Certified Support Specialists
    Progent's staff of Microsoft-certified technicians can provide fast and affordable expertise to businesses in New Orleans and is also ideal for networks in geographic areas of Louisiana that have a limited supply of consultants with in-depth experience supporting Microsoft's latest line of server platforms. All Progent phone support staff have over 10 years of experience supporting Microsoft solutions. As a Microsoft Gold Partner support firm, Progent has the advantage of a broad array of Microsoft support utilities, service databases, and on-going training.

  • By the Minute Rates to Minimize Expenses
    Progent offers online help on a by-the-minute basis, so you are billed only for the services you use. Progent asks for no minimum charge for online service and requires no monthly retainer for support services delivered during normal business hours. This saves you from paying big bills for quick repairs.

  • Availability of Cisco Certified Network Architecture Experts
    Progent's certified experts for Cisco offers the services of authorized professionals who have skill in designing, implementing, and supporting networking solutions based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you build high-speed, reliable, and secure connectivity for fixed and mobile networking.

  • Application Experts Group
    Progent's core support services include technology integration, Microsoft Exchange consulting, system security planning, and Help Desk outsourcing support. Progent's Application Experts Team offers world-class consulting expertise in specific application areas. Support offered by the Application Experts Group includes:
    Microsoft Dynamics GP/Great Plains Consulting and Programming
    MS Project Expertise
    Microsoft Office Excel and Office 365 Excel Consulting and Programming
    Microsoft Office Word and Office 365 Word Help
    Business Information (BI) Reporting Consulting and Troubleshooting
    UNIX, Linux and Solaris Support
    Microsoft SQL Server 2016 Software Programming and SQL Server 2014 Software Development and Troubleshooting
    Oracle Management and Software Development
    MySQL Management and Application Programming
    Mac Integration
    Amazon MWS Programming and Debugging

    By providing a full service centralized source for network generalists and specialists, Progent can tailor timely, cost-effective, and thorough IT solutions that match the special requirements of your business.

  • Advanced Online Connectivity Tools
    Protected online access allows Progent's service professionals to observe precisely what your users see. This makes it possible to produce fast fixes to issues that might otherwise demand a costly onsite service call. Sophisticated online access software and experienced technicians combine to allow Progent to repair most network issues quickly and affordably. Progent is a pioneer in offsite troubleshooting and remote system monitoring.

  • Support for Leading VPN Gateways
    Progent supports safe Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Secure VPN remote access allows the experts at Progent's Technical Response Center to repair your network remotely without weakening system security.

  • 24-hour Support for High Network Availability
    For businesses with mission-critical applications, Progent can provide optional 24x7 online technical services. Combined with remote 24x7 network monitoring based on Microsoft Operations Manager 2007, this offering can help produce high network availability.

  • Help Desk Call Center
    Progent's Help Desk Call Center services are intended especially for budget-constrained offices whose clients need immediate recourse to a Help Desk Call Center with expert phone support and full escalation ability.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's head count, depth of IT experience, refined remote support software, and familiarity with corporate IT allow businesses to escape the limitations of exclusive dependence on smaller service firms, independent freelance consultants, or limited in-house IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average longer than ten years of hands-on industry experience, in the trenches of IT support, performing a wide variety of technical tasks for an extensive mix of customers. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent teaches its support personnel. This guarantees that you get not only expert technical capability, but also a consultant with field-tested approaches for applying technical knowledge to repair real-world IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-site help per minute. As a result, you pay only for delivered services. Progent does not demand a higher rate for after-hours or urgent service, and inside California or in regions where Progent provides on-premises support, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and asks no monthly commitment for services delivered during normal working hours. Many service firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for fast repairs so you will not be tempted to permit minor problems to fester.

  • Full Documentation of Delivered Services
    Progent has created a comprehensive support reporting system that stores and formats complete documentation for all billed support activities. Unlike some freelance consultants or small service firms who provide scant documentation or specifics of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support documentation sent by each consultant to each client. The practice of documenting and organizing service activity allows more effective service and avoids a slew of typical problems such as when a service client is effectively held captive to a consultant who refuses to release the keys to the kingdom.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support firms to offer round-the-clock system tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be proactive rather than reactive. By uncovering possible problems before they result in downtime, network monitoring can keep your information network from stressful and costly service losses.
How Does Our Company Start Receiving Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, go to Immediate Network Support.

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