Fast and Affordable Remote Technical Support for New Orleans Information Networks
Immediate Online Support for New Orleans NetworksFor companies in New Orleans or anywhere in the state of Louisiana, Progent provides remote help for computer systems based on Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX technology. Progent's Microsoft certified engineers have provided online support to businesses in every state in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified network specialists to solve challenging networking problems, plus the services of CISSP and CISM-accredited security consultants to handle high-level security design and troubleshooting jobs.

Progent's remote support engineers provide excellent value because they possess the real-world background and have access to the sophisticated tools required to solve most network problems quickly. Efficient support reduces immediate costs because solutions use up fewer billable consulting minutes. Remote support also eliminates the cost of sending a consultant to your location. Your organization benefits even more in indirect costs by reducing or eliminating system downtime and related losses resulting from business discontinuity, upset clients, idle employees, and de-focused management. Progent's advanced online technical support know-how is particularly helpful for businesses that rely on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be an alternative.

Progent's billing policy for online help is structured to stretch your IT service investment. Progent charges by the minute for phone consulting, so you owe just for the support that you receive. Unlike typical remote support organizations, Progent imposes no startup surcharge or minimum payments. Progent's per-minute granularity and simple model for pricing do away with situations where quick fixes somehow turn into large invoices. Progent's penchant for handling problems efficiently means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined a collection of customized tools and proven methodologies which permit the highest degree of effectiveness for remote help and repair for information systems of all sizes. Progent offers safe Virtual Private Network support for gateways from a variety of popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the staff of Progent's online support team to link to your system remotely without violating corporate security.

Progent's advanced technical support database system maintains thorough records of all service that Progent's clients have been provided. Progent's staff consultants have access to the details of all help rendered to every customer by every Progent consultant. This database of trouble tickets and repairs is stored as a quickly searchable internal knowledge base that allows Progent's online technical experts to communicate their experiences with the whole team to make sure that the effectiveness of Progent's technical support improves daily. Progent's high-level accreditations and formal relationships with major industry leaders including Cisco and Microsoft open up other extensive technical knowledge bases and permit fast response from vendors' internal product engineers with the result that Progent's remote consulting specialists can arrive at the best solutions in the least time.

Online support offered by Progent to businesses in New Orleans and throughout the state of Louisiana include:

Additional Consulting Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for contract IT projects. Billing charges for longer-term consulting tasks are determined according to the qualifications of the engineers involved. Progent's background in these important fields of information technology enables clients to execute critical initiatives economically and on schedule. Progent's project-based online engineering solutions include:
  • Help Desk Call Center Support
    Progent's Call Center support alternatives for companies with environments that incorporate Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are intended for businesses who lack the resources to support an internal Call Center but who need quick response from an efficient Help Desk Call Center with professional telephone support as well as the expertise to escalate the most challenging trouble tickets to high-level engineers.

    Progentís Virtual Help Desk is intended for larger companies and serves as a transparent reinforcement of your established Help Desk staff. Progent's Virtual Help Desk Call Center can serve as a an escalation alternative to resolve complex computer system problems, or be available in hectic circumstances when your other resources are overwhelmed.

    Progent's Help Desk Call Center staff of seasoned network consultants provides your computer users in New Orleans or anywhere in the state of Louisiana quick communication with a large support group with years of experience providing telephone-based help and remote diagnostics for computer environments powered by Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux components. Progent's focus is to give the Help Desk Call Center recognition as a major driver of business performance, and Progent's intent is to resolve instead of merely annotate IT issues.

  • Business Applications Services: Education, Custom Development, and Integration
    Progent's Applications Experts Group can supply remote advanced consulting support and training in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, programming, and training for popular Microsoft business applications such as CRM, Microsoft Project, Office Word, and MS Excel. To learn additional information on Progent's consulting, programming, and training offerings, refer to Progent's Business Application Experts Team.

  • Online Network Monitoring Support
    Progent offers businesses in New Orleans, or anywhere in the state of Louisiana, remote network monitoring support powered by Microsoft System Center Operations Manager, customized by Progent to suit your environment so your IT maintenance is proactive and automated. By exposing emerging problems before they grow into downtime, remote monitoring can head off disruptive and costly information system failures. Progent can also assist with network monitoring tools such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Mac OS X environments, Microsoft systems, or networks powered by a combination of operating systems.
How Your New Orleans Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent phone-based support with Microsoft Windows, Mac OS X, or Linux/UNIX environments, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or go to Contact Progent. For organizations and startups in New Orleans or throughout the state of Louisiana, Progent's phone-based computer support engineers are ready to deliver expert and affordable IT help whenever your company needs it. More than a decade of offering online repair services has earned Microsoft Gold certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting skills and to fine tune online connectivity tools to repair network problems quickly while eliminating the cost and lost time that comes with on-site service visits.

Even if your New Orleans office has a regular independent support technician or maintains an in-house IT staff that can deal with day-to-day network problems, Progentís Microsoft and Cisco certified engineers can offer a convenient and seamless virtual extension of your local resources for situations when your usual IT support personnel either don't have the time or the expertise to solve sudden system crises or especially complicated integration projects.

Features of Progent's Remote Network Support for New Orleans
Progent's phone support, remote repair, network security expertise, and system management services offer businesses in New Orleans or anywhere in the state of Louisiana unparalleled leverage for your support budget. Whether you require occasional telephone help and remote troubleshooting or ongoing Help Desk Call Center support and system management, Progent's experts can provide your office world class IT support while permitting you to avoid the expense and administration overhead of maintaining a full-service internal IT organization. Key features of Progent's online help program include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's number of employees, breadth of IT knowledge, fine tuned support tools, and understanding of corporate IT allow offices to avoid the limitations of excessive reliance on smaller consulting firms, individual freelance consultants, or limited in-house resources.

Progent adds value by providing:

  • In-depth Knowledge of Microsoft's Entire Line of Servers
    Progent can provide world-class expertise for Microsoftís leading server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment help, Windows Server 2008 upgrades, Windows Server 2003 upgrades, MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration, Exchange Server 2010 support, Microsoft Exchange Server 2007 and Exchange Server 2003 migration, plus Microsoft SQL Server 2016 migration, SQL Server 2014 consulting support, and SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to charge for online service and in-person visits by the minute. As a result, you pay just for received services. Progent does not demand a more expensive rate for after-hours or emergency service, and inside California or in regions where Progent provides on-premises support, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no minimum charge and asks no retainer for support services delivered during normal business hours. Many support firms demand large minimum payments or charge for each quarter hour or longer. Progent's fine granularity avoids large invoices for fast solutions so you won't be forced to permit minor problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all billed services. Unlike some independent consultants or small support firms who provide minimal documentation or specifics of services done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support documentation transmitted by each staff member to every client. The discipline of documenting and organizing service activity allows more effective support and avoids a slew of common misfortunes such as when a support customer is effectively held hostage to a consultant who refuses to release vital service information.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the only IT service companies to offer 24x7 system monitoring services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By anticipating potential problems before they cause lost productivity, system monitoring can keep your IT network from painful and expensive service losses.
How Does Our Company Begin Getting Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, go to Immediate Online Support.

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