Fast Online Support for New Orleans Computer Systems
Immediate Online Support for New Orleans SystemsFor businesses located in New Orleans or anywhere in the state of Louisiana, Progent provides online support for networks based on any combination of Microsoft Windows, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft certified engineers have delivered online support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-certified engineers to solve complex networking problems, as well as the assistance of CISA and CISSP-accredited security consultants to help with advanced security design and troubleshooting issues.

Progent's online technical support engineers offer exceptional leverage because they have the real-world background and have access to the advanced tools necessary to solve most information system problems quickly. Efficient support lowers immediate costs since service calls use up fewer chargeable consulting minutes. Online help also avoids the expense of sending an engineer to your office. Your organization saves even more in incidental costs by reducing or eliminating network outages and associated costs due to business disruption, upset customers and vendors, unproductive workers, and de-focused executives. Progent's advanced online consulting experience is especially important in environments that depend on public clouds for critical infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's pricing policy for remote support is designed to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are charged just for the support that you receive. In contrast to many remote support firms, Progent imposes no startup fee or minimum fees. Progent's per-minute granularity and clean policy for billing do away with scenarios where fast fixes somehow turn into substantial invoices. Progent's penchant for solving problems quickly means your business spends less money.

Progent's Online Service Tools
Through years of experience, Progent has fine tuned a set of optimized tools and field-tested processes which ensure the highest degree of effectiveness for remote engineering help and troubleshooting for IT networks of all sizes. Progent provides secure VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the staff of Progent's Technical Response Center to access your environment remotely without breaching network security.

Progent's proven technical support database application stores thorough histories for the service that Progent's customers have been provided. Progent's staff service personnel have access to the specifics of support rendered to each Progent client by every Progent engineer. This archive of issues and resolutions is stored as a conveniently retrievable support database that enables Progent's online technical engineers to share their knowledge with the whole team to make sure that the effectiveness of Progent's technical support improves over time. Progent's advanced accreditations and close partnerships with key technology companies including Cisco and Microsoft make available other extensive support databases and allow priority response from manufacturers' internal engineering staff with the result that Progent's online consulting specialists are able to find the best resolutions in the least time.

Remote support services offered by Progent to clients in New Orleans and throughout the state of Louisiana include:

Special Consulting Services Available from Progent
Progent offers the services of seasoned online consulting experts for contract IT projects. Progent's rates for longer-term consulting tasks are set according to the level of expertise of the consultants involved. Progent's background in these special areas of computer technology enables customers to execute major projects economically and on schedule. Progent's project-based online engineering solutions include:
  • Help Desk Call Center Support
    Progent's Help Desk support programs for companies with networks that incorporate Windows, Cisco, Mac OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing support services are designed for companies who don't have the resources to create an internal Help Desk Call Center but who want quick response from a dependable Help Desk with proficient phone support as well as the expertise to escalate complex problems to advanced engineers.

    Progent's Help Desk Call Center consulting expertise can aid you in establishing an efficient new Help Desk Call Center or improving your existing one, identifying or modifying Help Desk software to meet the particular demands of your business, or adding occasional phone support personnel to reinforce your existing Call Center resources during demanding events like software transitions, major upgrades, or installing brand new applications.

    Progent's Call Center team of veteran network professionals provides your customers in New Orleans or anywhere in the state of Louisiana immediate assistance from a dependable network service group with substantial experience delivering telephone-based consulting and remote diagnostics for computer environments powered by Windows, Cisco, Apple Mac, or UNIX/Linux products. Progent's mission is to give the Call Center perception as a significant driver of business productivity, and Progent's policy is to resolve rather than just document IT problems.

  • Applications Support: Education, Customization, and Integration
    Progent's Applications Experts Group offers phone-based professional consulting expertise and education in key application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide consulting, customization, and education for popular Microsoft business applications such as CRM, Microsoft Office Project, MS Office Word, and MS Office Excel. To read more information concerning Progent's expertise, customization, and training offerings, see Progent's Applications Experts Team.

  • Online Network Monitoring Services
    Progent offers companies in New Orleans, or anywhere in the state of Louisiana, online computer system monitoring services based on System Center Operations Manager, enhanced by Progent to accommodate your business so your computer support is proactive rather than reactive. By uncovering looming issues before they cause downtime, automated monitoring can head off disruptive and costly information system breakdowns. Progent can also utilize network monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple Mac systems, Microsoft Windows networks, or environments that support a combination of platforms.
How Your New Orleans Company Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent remote help with Windows, Apple Mac, or Linux/UNIX computer systems, visit Progent's Emergency Remote Help, call 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in New Orleans or throughout the state of Louisiana, Progent's online network support specialists are ready to provide expert and affordable system help the moment your business requires it. Long experience offering remote tech support has earned Microsoft Gold certification for Progent's team of engineers and has helped Progent to develop high-end troubleshooting capability and to fine tune remote connectivity technology to fix IT problems rapidly while avoiding the expense and lost productivity that comes with on-site service visits.

Even if your New Orleans office relies on a regular independent consultant or employs a full time organization that can deal with the majority of network problems, Progentís Microsoft certified consultants are available to provide a convenient and transparent virtual extension of your on-site resources in cases when your regular service personnel either lack the availability or the experience to fix sudden network emergencies or especially challenging integration projects.

Details of Progent's Online Network Services for New Orleans
Progent's online support, remote repair, network security consulting, and network management services give companies in New Orleans or throughout the state of Louisiana the greatest leverage for your IT budget. Whether you need one-time phone help and remote network repair or ongoing Help Desk outsourcing services and network management, Progent's experts can provide your business world class network support while allowing you to avoid the expense and hassle of carrying a large in-house IT organization. Key features of Progent's online help program include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner support company and Progent's staff size, depth of technical background, fine tuned remote support software, and understanding of corporate IT allow offices to escape the pitfalls of excessive dependence on smaller service firms, individual freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified consultants average longer than ten years of real-world professional background, at the front lines of IT service, performing a broad variety of technical projects for a large mix of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting personnel. This guarantees that you get not only world-class IT capability, but also a consultant with field-tested methods for using computer knowledge to resolve actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for remote support and on-premises visits per minute. As a result, you are invoiced only for delivered services. Progent does not demand a more expensive rate for after-hours or priority support, and within California or in regions where Progent provides in-person service, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. In addition, Progent imposes no service activation charge and asks no retainer for support services delivered during regular working hours. Many support organizations impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity does away with big bills for fast fixes so you won't be forced to allow less critical problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to resolve technical issues that are within their scope, Progent can focus on delivering hard-to-find services where Progent faces few competitors. Businesses who work with trusted independent service providers or who employ in-house IT staffs benefit when Progent passes on information about new technology and proven processes to make their networks more reliable, secure, and efficient.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the few IT service companies to provide round-the-clock network tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your computer support to be proactive rather than reactive. By uncovering potential problems before they result in downtime, network monitoring can save your IT network from painful and costly service losses.
How Does Our Company Start Receiving Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.















© 2002- 2017 Progent Corporation. All rights reserved.