Introduction to Progent's Support Services for BlackBerry Solutions
RIM BlackBerry Consulting and Support HelpWireless access to email, contacts, calendars, and web applications is a vital feature of information systems for businesses of all sizes. BlackBerry smartphones are among the most powerful devices for maintaining location-independent communications. However the infrastructure needed to accommodate RIM BlackBerry handhelds has become steadily more sophisticated as the insistence on fault tolerance and rock-solid security has heightened. Progent's BlackBerry certified engineers focus in delivering small businesses enterprise-class network expertise and troubleshooting services that are economical and efficient.

As a Microsoft Gold certified Partner with more than a decade of background consulting on Exchange Server, Progent can give you access to broad assistance in integrating RIM BlackBerry and Microsoft products by delivering support services such as Exchange 2010 consulting as well as by delivering complementary support services such as Microsoft Lync Server deployment and Microsoft Office Communications Server consulting to manage IM and Presence. Progent's Microsoft SQL Server 2016 consultants and Microsoft SQL Server 2014 consultants can set up and repair your SQL server to operate efficiently with BlackBerry Enterprise Server (BES), and Progent's Microsoft Data Protection Manager specialists can help you to develop archiving and recovery procedures to preserve your messaging data and minimize productivity loss in the event of a breakdown of your messaging system.

Progent also retains one of the country's largest teams of Cisco qualified CCIE network engineers who are accessible online to provide expert support for designing and repairing your IT network so it accommodates your BlackBerry solution with a high degree of fault tolerance, expandability, security, and manageability. Cisco Certified Internetwork Experts are highly-qualified networking professionals who earn this top-level status only after intense testing by Cisco. CCIEs are able to handle even the most complex problems surrounding network planning, configuration, troubleshooting, and support.

Consulting Support for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server (BES) simplifies administration and support of BlackBerry smartphones, providing a single solution for controlling key tasks such as device installation, upgrades, and retirement and also providing a strong infrastructure for security and fault tolerance. BlackBerry BES Server supports seamless communication between Microsoft Exchange Server, Novell GroupWise, or Lotus messaging platforms and BlackBerry handsets and supports remote synchronization.

RIM BlackBerry Enterprise Server Configuration Assistance

BlackBerry BES Server provides a variety of data protection options starting with automatic encryption of messages transmitted between a BlackBerry device and BlackBerry BES Server using AES or Triple Data Encryption Standard (Triple DES). BlackBerry BES Server also permits great flexibility in selecting degrees of protection to match the special needs of your company's environment. Progent's BlackBerry authorized engineers can help your company to choose advanced security features and activate them wirelessly. Examples of these wirelessly configurable security features are:

  • Disable a BlackBerry smartphone
  • Wipe information from a misplaced or stolen smartphone
  • Disable Bluetooth functionality
  • Enable built-in defenses against malware

BlackBerry Enterprise Server also provides flexibility in selecting ways to keep mobile users from loading or running unsecure or prohibited applications. Progent can assist you to choose protective processes like:

  • List precisely what applications are permitted on the device
  • Block external applications from using non-volatile storage on the BlackBerry smartphone
  • Determine what functions external programs can access on the smartphone
  • Restrict the kinds of connections third-party applications running on the device can establish
  • Block all external applications from being installed or run on the BlackBerry smartphone

Expert BlackBerry Consulting and Technical Support Available Online from Progent
Progent's certified BlackBerry support specialists are available by phone to deliver expert technical help to businesses in the New York area or throughout the state of New York. Progent's seasoned remote technical support team has helped businesses solve network issues and cut support expenses in every state in the country and established a large base of loyal clients. (See Progent's customer testimonials.)

Progent offers online help for a broad array of issues associated with RIM BlackBerry software and devices including wireless synchronization, configuration with Exchange Server, managing BlackBerry Enterprise Server, and strengthening wireless security. Major RIM BlackBerry credentials awarded to Progent's support professionals include:

BlackBerry Certified Support Specialist
RIM BlackBerry ExpertsProgent's BlackBerry Certified Support Specialist can assist your business to carry out common technical functions such as configuring BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, choosing account settings, launching e-mail filters and auto-signature, modifying user profiles, upgrading BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to work with your company email solution. Progent's certified service professionals can in addition assist you to resolve a broad range of issues associated with synchronization, handset recognition, messaging consistency, web access, wireless connections, IM, workstation software installation, and BlackBerry Desktop Redirector.

As a leader in providing countrywide remote technical assistance for small office networks, Progent can provide responsive and economical contact with a BlackBerry Certified Support Specialist. Progent's online consulting expertise keeps your wireless support costs low and, by dealing with issues promptly, maximizes the output of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry ConsultantsProgent's BlackBerry Certified Server Support Specialist has the knowledge needed to install and support the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry-certified expert can help you to use resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BESMon to perform critical tasks including troubleshooting enterprise activation problems, adding and deleting BlackBerry device clients, activating passwords, configuring over-the-air program loading and setup, deploying and debugging the BlackBerry Smart Card Reader, and setting up database backup and recovery mechanisms.

Progent's BlackBerry-certified engineers can also show you how to use management software like the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow issues, and using WiFi for enterprise activation. Also, Progent can explain the role of IT policies in the BlackBerry Enterprise environment and help you to define and implement sensible security options.

Progent's Microsoft-certified Exchange Server engineers can work with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your existing Exchange Server infrastructure for working smoothly with BlackBerry BES Server or move your BlackBerry system to the latest version of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for deploying, managing, tracking, and maintaining one or several BlackBerry BES Servers in an email environment based on Microsoft Exchange. Progent's BlackBerry-certified consultant has support skills in key areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, database structure, Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can show you how to add and remove BlackBerry smartphone users on Microsoft Exchange and Microsoft Active Directory, set up, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry devices and client accounts, archive and maintain storage groups, apply permissions, set up the Mobile Data System (MDS) and IM, implement access control lists, manage Exchange Server data flow, create, update, and apply WLAN and Virtual Private Network configurations, implement SNMP traps for alerts, and generate reports based on SNMP results.

Progent's BlackBerry-certified consultant can support your BlackBerry solution in a number of environments such as Microsoft Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ConsultingProgent can provide the services of a BlackBerry Certified Solution Designer to help you to design, install, test, troubleshoot, and document a mobile wireless environment built upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's advanced engineering services for BlackBerry technology include business and technology requirements analysis, solution design, installation strategy and implementation, performance optimization, design of a fault-tolerant architecture, information backup and business recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your technical objectives and to create a mobile wireless environment that meets your IT budget and aligns with your business plans. Progent can clarify the implications of your operational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current connectivity architecture's ability to support a BlackBerry Enterprise Server, assist you to decide which administration approach and hardware products meet your needs, and analyze your email and messaging environment topology. Progent can also help you understand the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can arrive at smart choices about options for software editions, server hardware and storage, network design, and application configuration.

To optimize system protection, Progent's BlackBerry-certified consultant can help you to select and configure sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and CISM-certified security specialists to perform company-wide security assessment and compliance testing and recommend improvements to accommodate your BlackBerry environment.

Contact Progent for Help from a RIM BlackBerry-Qualified Professional
To get in touch with Progent about engineering expertise for BlackBerry mobile wireless integration, phone 1-800-993-9400 or see Contact Progent.

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