Consulting Support for BlackBerry Environments
BlackBerry Support ServicesBlackBerry wireless smartphones were at one time among the most successful products for maintaining mobile connectivity to email, scheduling, web-based applications, and other vital business information. Progent can provide New York, New York companies the expertise of BlackBerry-certified professionals who can help organizations to manage existing BlackBerry deployments or migrate efficiently to a current smartphone solution.

As the complexity of small business IT technology has increased, and as the need for enterprise-class protection, dependability, and recoverability has become the standard for businesses of all sizes, effective deployment and support of RIM BlackBerry technology has become increasingly difficult. To handle issues like data protection, disaster recovery, and synchronization of BlackBerry PDAs with diverse email systems and corporate databases, small organizations often resort to external consulting firms who specialize in BlackBerry installation and maintenance.

Progent can provide the services of BlackBerry-qualified consultants who can help small businesses to plan, administer, and repair BlackBerry-based solutions economically and efficiently, dispensing with the requirement for an internal BlackBerry solutions expert and reducing the cost and stress of supporting wireless workers. Progent's BlackBerry engineers have in-depth experience working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISM and CISA-certified network security professionals. This breadth of knowledge, combined with Progent's efficient remote support model, gives small companies an economical solution for integrating RIM BlackBerry products seamlessly into their business information network.

Progent's engineers can help your company with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 configuration and Exchange setup so that your database and messaging systems function optimally with BlackBerry BES Server. Progent can also assist you to upgrade from previous versions of BlackBerry and Microsoft software, configure streamlined management utilities to enable you to monitor and control BlackBerry smartphones across your business, recommend security policies that are right for your company, customize mobile applications, and ensure that your network architecture is appropriately configured to accommodate your BlackBerry users. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry data is included in your scheduled backup procedures so that it can be restored rapidly and safely.

Technical Support Services for BlackBerry Enterprise Server (BES)
BlackBerry BES Server streamlines management and support of BlackBerry wireless handsets, offering a centralized platform for handling key jobs like device installation, upgrades, and retirement and also providing a solid foundation for security and fault tolerance. BlackBerry Enterprise Server (BES) delivers transparent communication between Microsoft Exchange Server, Novell GroupWise, or Lotus messaging platforms and BlackBerry smartphones and allows remote synchronization.

BlackBerry Enterprise Server Configuration Support

BlackBerry BES Server includes a wealth of security options starting with automatic data encryption of information transmitted between a BlackBerry smartphone and BlackBerry Enterprise Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BlackBerry BES Server also permits excellent flexibility in adjusting degrees of protection to match the specific requirements of your mobile network. Progent's BlackBerry certified consultants can help your company to choose advanced security features and activate them remotely. Samples of these over-the-air selectable security features include:

  • Disable a smartphone
  • Wipe information from a missing BlackBerry smartphone
  • Lock out Bluetooth functionality
  • Enable internal defenses against malware

BES Server also offers versatility in determining mechanisms to keep mobile users from loading or running unsafe or unauthorized applications. Progent can help you to choose protective processes like:

  • List exactly what applications are permitted on the device
  • Prevent external programs from using persistent storage on the device
  • Select which resources third-party programs can access on the smartphone
  • Restrict the kinds of access external programs running on the device can establish
  • Block all external programs from being installed or executed on the BlackBerry smartphone

Professional RIM BlackBerry Consulting and Technical Support Services Available Remotely from Progent
Progent's certified RIM BlackBerry support specialists are accessible by phone to deliver expert assistance to businesses in the New York region or anywhere in the state of New York. Progent's seasoned online consulting experts have helped IT organizations solve computer problems and reduce support costs in each state in the country and established a large base of loyal clients. (See Progent's client testimonials.)

Progent offers online consulting support for a wide array of issues related to BlackBerry software and devices such as synchronization, configuration with Microsoft Exchange, setting up BlackBerry Enterprise Server (BES), and improving mobile security. Major BlackBerry credentials awarded to Progent's support experts include:

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer HelpProgent can provide the support of a BlackBerry Certified Solution Designer to help your company to plan, install, validate, repair, and produce documentation for a mobile wireless solution based on the combination of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's high-level consulting services for BlackBerry include business and network needs assessment, solution architecture, installation strategy and implementation, performance tuning, design of a fault-tolerant architecture, information backup and disaster recovery planning, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your functional objectives and to design a wireless solution that meets your IT budget and supports your business strategy. Progent can clarify the impact of your organizational policies on the configuration of a BlackBerry Enterprise Solution, assess your existing connectivity infrastructure's suitability to support a BlackBerry BES Server, help your organization to determine which administration approach and hardware products match your needs, and evaluate your messaging environment topology. Progent can also help you understand the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Exchange Server have on one another so you can make smart choices about options for software versions, processors and mass storage, network design, and application set up.

To maximize system protection, Progent's BlackBerry consultant can help your company to choose and enable appropriate security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and GIAC-certified security specialists to run network-wide security assessment and compliance testing and suggest enhancements to account for your BlackBerry environment.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for installing, administering, tracking, and troubleshooting one or multiple BlackBerry BES Servers in an email system powered by Microsoft Exchange. Progent's BlackBerry-certified consultant has support skills in important technologies associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and network policies. Progent can help you to install and remove BlackBerry device clients on Microsoft Exchange Server and Active Directory, set up, track, and administer BlackBerry Enterprise Server, manage BlackBerry devices and user accounts, back up and manage storage groups, apply permissions, set up the MDS and IM, deploy push and pull access control lists, control Microsoft Exchange data flow, create, update, and assign WLAN and VPN configuration sets, implement SNMP traps, and produce management reports to summarize SNMP results.

Progent's BlackBerry-certified expert can help you with your BlackBerry technology in a variety of settings that can include Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Contact Progent to Get Help from a BlackBerry-Certified Specialist
If you wish to contact Progent about technical assistance for BlackBerry wireless solutions, call 1-800-993-9400 or go to Contact Progent.

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