Overview of Progent's Consulting Services for RIM BlackBerry Solutions
BlackBerry Consulting ServicesWireless connectivity to email, address books, schedules, and web applications has become a critical capability of information systems for businesses of all sizes. RIM BlackBerry handhelds are some of the most powerful devices for maintaining anywhere, anytime communications. But the network architecture required to accommodate RIM BlackBerry handhelds has become steadily more complex as the insistence on high availability and rock-solid security has heightened. Progent's BlackBerry certified consultants specialize in providing small companies world-class IT expertise and troubleshooting services that are economical and efficient.

As a Microsoft certified Partner with years of background consulting on Microsoft Exchange Server, Progent's consultants can provide broad expertise for integrating RIM BlackBerry and Microsoft technology by offering services such as Exchange 2010 Server support and by providing related services such as Microsoft Lync Server 2010 deployment and Microsoft Office Communications Server support to manage IM and rich presence. Progent's MS SQL Server 2016 integration consultants and MS SQL Server 2014 experts can set up and repair your SQL database server to work optimally with BlackBerry BES Server, and Progent's MS System Center Data Protection Manager specialists can assist you to develop backup and restore procedures to safeguard your data and reduce productivity disruption in the event of a breakdown of your messaging solution.

Progent also maintains a large team of Cisco certified CCIE network engineers who are accessible online to offer advanced support for architecting and troubleshooting your company's network infrastructure so it accommodates your BlackBerry system with a high degree of fault tolerance, expandability, protection, and manageability. CCIEs are recognized networking experts who are awarded this top-level status only through thorough testing by Cisco. CCIEs can handle the most complex issues associated with network planning, deployment, repair, and support.

BlackBerry BES Server Integration Support
The BlackBerry BES Server offers companies a single and safe mechanism for integrating BlackBerry smartphones into their email, groupware, and software application infrastructure. BlackBerry BES Server enables wireless BlackBerry users to access Microsoft Exchange, Lotus Domino, or Groupwise email and to synchronize BlackBerry devices with PC desktops to achieve data consistency for applications such a calendars, contact lists, to-do lists, IM, and specialized business programs. Due to BlackBerry BES Server integration with Microsoft Exchange Server, users with BlackBerry smartphones have effortless access to Exchange email as well as to IM-enabled software through Microsoft Office Communications Server and Microsoft Lync Server integration.

BlackBerry BES Server Support Services

Progent's BlackBerry-certified engineers can show you how to plan, configure, and support BlackBerry Enterprise Server (BES) so you can optimize the efficiency of BlackBerry users, simplify the administration of a BlackBerry environment, and lower the cost of maintaining a mobile workforce.

Progent's Online BlackBerry-Qualified Technical Support is Quick and Affordable
For companies in New York, New York who want quick and economical access to a certified BlackBerry support expert, Progent offers effective remote help from a veteran support staff who have provided IT solutions to companies in every state in the country. (Refer to Progent's customer testimonials.)

Remote consulting services avoids travel expense and enables specialists to solve technical issues quickly, so you reduce lost productivity. Progent's RIM BlackBerry specialists have been awarded certifications in all BlackBerry technologies and can provide professional help in areas such as troubleshooting synchronization issues, configuring BlackBerry Enterprise Server (BES), and creating a secure, high-availability network architecture for BlackBerry users. Certifications earned and skill sets offered by Progent's BlackBerry professionals include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Support Specialist can help you to carry out basic support operations such as configuring BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, establishing account settings, launching messaging filters and auto-signature, editing user accounts, update BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to work with your corporate email software. Progent's certified experts can also assist you to troubleshoot a wide range of problems associated with synchronization, device recognition, messaging consistency, web access, mobile connections, Instant Messaging, workstation application installation, and Desktop Redirector.

As a top innovator in providing countrywide remote support for small office IT networks, Progent can provide fast and economical access to a BlackBerry Certified Support Specialist. Progent's online support skills keeps your mobile technical support costs at a minimum and, by solving problems promptly, optimizes the productivity of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist can provide the knowledge required to install and support the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry-certified specialist can assist you to utilize resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BESMon to perform critical procedures such as resolving enterprise activation issues, adding and removing BlackBerry device users, setting activation passwords, configuring over-the-air program installation and setup, implementing and debugging the BlackBerry Smart Card Reader, and configuring backup and recovery mechanisms.

Progent's BlackBerry engineers can also show you how to use administration software like the BlackBerry Administration Service for role-based administration, troubleshooting attachment and data flow issues, and utilizing WiFi for activation. Also, Progent can help you understand the role of operational policies in the BlackBerry Enterprise environment and help you to define and install sensible security options.

Progent's Microsoft-certified Microsoft Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your current Exchange architecture for operating in conjunction with BlackBerry BES Server or migrate your BlackBerry solution to the latest version of Exchange Server.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for deploying, managing, tracking, and maintaining one or multiple BlackBerry BES Servers in a messaging system based on Microsoft Exchange Server. Progent's BlackBerry-certified consultant has expertise in important technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can help you to add and remove BlackBerry smartphone clients on Exchange Server and Active Directory, set up, monitor, and administer BlackBerry BES Server, administer BlackBerry handhelds and client accounts, archive and manage storage groups, configure permissions, install the Mobile Data System (MDS) and Instant Messaging, deploy access control lists, manage Microsoft Exchange Server data flow, create, edit, and assign wireless LAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and produce management reports to summarize SNMP data.

Progent's BlackBerry expert can help you with your BlackBerry solution in a variety of environments that can include Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

Contact Progent to Get Help from a BlackBerry-Certified Professional
In order to get in touch with Progent about professional assistance for BlackBerry mobile wireless technology, call 1-800-993-9400 or visit Contact Progent.

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