New York, NY Metro Area Contact Information:

City Street Address Contact Information
Manhattan, NY 555 Madison Avenue
5th Floor
Manhattan, New York, 10022
Sales Phone: 646-727-4666

Link: Manhattan Network Support Services
Brooklyn, NY 300 Cadman Plaza West
One Pierrepont Plaza
12th Floor
Brooklyn, New York, 11201
Sales Phone: 929-299-0003

Link: Brooklyn Network Support Services
Queens, NY 118-35 Queens Blvd.
Forest Hills, New York, 11375
Sales Phone: 347-868-6668

Link: Queens Network Support Services

Consulting and Technical Support Services for BlackBerry Solutions
RIM BlackBerry Consulting ServicesBlackBerry wireless PDAs were at one time among the most popular solutions for maintaining anytime-anywhere access to email, calendars, web-based programs, and other critical business data. Progent offers New York City, New York businesses the services of BlackBerry-certified experts who can assist organizations to maintain existing BlackBerry deployments or transition smoothly to a current smartphone platform.

As the complexity of small business IT technology has increased, and as the demand for enterprise-class protection, reliability, and disaster recovery has grown to be the standard for organizations regardless of size, successful deployment and maintenance of BlackBerry solutions has become more difficult. To deal with issues such as security, disaster recovery, and synchronization of BlackBerry handhelds with diverse email servers and company databases, small businesses often turn to external support professionals who specialize in BlackBerry installation and troubleshooting.

Progent can provide the services of BlackBerry-qualified engineers who can assist small businesses to plan, administer, and troubleshoot BlackBerry-based environments economically and effectively, eliminating the requirement for an internal BlackBerry solutions specialist and reducing the expense and stress of supporting wireless work groups. Progent's BlackBerry engineers have extensive backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and CISM-certified security specialists. This range of knowledge, combined with Progent's proven remote service delivery capabilities, provides small companies an economical solution for integrating RIM BlackBerry products productively into their information network.

Progent's consultants can help you with SQL Server 2016 integration support, Microsoft SQL Server 2014 configuration and Exchange setup so that your data and email systems function efficiently with BlackBerry BES Server. Progent can also help you to migrate from previous editions of BlackBerry and Microsoft software, configure easy-to-use administration tools so you can track and support BlackBerry smartphones throughout your business, recommend security policies that are right for your business, develop custom mobile software, and ensure that your IT network architecture is appropriately configured to handle your BlackBerry users. Also, Progent's disaster recovery consultants can help ensure that your BlackBerry data is incorporated in your scheduled backup processes so that it can be recovered rapidly and thoroughly.

Consulting and Technical Support for BlackBerry Enterprise Server
BlackBerry BES Server simplifies management and maintenance of RIM BlackBerry wireless handsets, providing a single platform for handling key jobs such as device installation, updates, and deactivation and also offering a strong foundation for data protection and fault tolerance. BlackBerry Enterprise Server delivers transparent integration between Microsoft Exchange, Groupwise, or IBM Lotus Domino messaging servers and BlackBerry users and allows over-the-air synchronization.

BlackBerry BES Server Troubleshooting Support

BES Server provides a wealth of data protection options starting with automatic data encryption of information transmitted between a BlackBerry smartphone and BES Server based on AES or Triple Data Encryption Standard. BlackBerry Enterprise Server also permits excellent versatility in adjusting levels of protection to match the specific needs of your company's environment. Progent's BlackBerry authorized engineers can assist you to choose advanced security features and activate them remotely. Samples of these wirelessly selectable security features include:

  • Disable a smartphone
  • Erase information from a missing or stolen device
  • Disable Bluetooth functionality
  • Enable built-in defenses against malicious attacks

BES Server also offers flexibility in selecting how to prevent BlackBerry users from loading or executing unsecure or unauthorized programs. Progent can assist you to select protective processes such as:

  • Specify exactly what applications are permitted on the device
  • Block external software from using non-volatile memory on the BlackBerry smartphone
  • Select what resources external applications can use on the BlackBerry smartphone
  • Limit the kinds of connections external applications running on the BlackBerry smartphone can establish
  • Block all external software from being loaded or run on the BlackBerry device

How Progent Can Help You to Manage and Troubleshoot Your BlackBerry Environment
Progent can provide an experienced engineer who has earned accreditations from RIM in all major facets of BlackBerry integration. Progent's BlackBerry support services range from resolving synchronization problems to architecting wireless productivity solutions based on BlackBerry Enterprise Server. These BlackBerry credentials and their associated practice areas include:

BlackBerry Certified Support Specialist
Blackberry Consulting FirmA Progent BlackBerry Certified Support Specialist can help you to carry out common support operations such as setting up BlackBerry handsets and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, selecting account settings, launching messaging filters, changing user profiles, upgrading BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to operate with your company messaging solution. Progent's seasoned service professionals can also help you to resolve a wide array of issues associated with synchronization, device detection, email consistency, web access, wireless connections, Instant Messaging, workstation software configuration, and BlackBerry Desktop Redirector.

As a leader in providing countrywide online help for small company IT networks, Progent offers responsive and economical contact with a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your wireless technical support expenses low and, by resolving issues quickly, optimizes the productivity of your BlackBerry users.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent can provide the support of a BlackBerry Certified Solution Designer to assist you to plan, install, test, troubleshoot, and produce documentation for a mobile wireless environment built on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's world-class engineering services for BlackBerry technology include business and network requirements analysis, system design, roll-out strategy and execution, performance tuning, design of a fault-tolerant architecture, information backup and disaster recovery consulting, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your operational goals and to create a wireless system that meets your information technology budget and supports your business plans. Progent can clarify the implications of your operational policies on the configuration of a BlackBerry Enterprise Solution, assess your existing network infrastructure's suitability to accommodate a BlackBerry Enterprise Server, help you to decide which administration approach and hardware products match your requirements, and analyze your email and messaging environment topology. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on each other so you can arrive at smart decisions concerning options for software editions, processors and storage, network design, and application configuration.

To optimize network protection, Progent's BlackBerry consultant can help you to select and activate sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and GIAC-certified security specialists to run network-wide security assessment and compliance testing and recommend enhancements to support your BlackBerry environment.

Call or Email Progent to Get Support from a BlackBerry-Certified Consultant
If you wish to get in touch with Progent about consulting support for BlackBerry wireless technology, call 1-800-993-9400 or see Contact Progent.

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