Consulting and Technical Support Services for RIM BlackBerry Environments
BlackBerry Support ServicesBlackBerry mobile smartphones from Research in Motion are among the most popular products for achieving anytime-anywhere access to messaging, scheduling, web-based applications, and other critical business data. As the complexity of small business networks has increased, and as the demand for world-class protection, dependability, and disaster recovery has grown to be the norm for organizations regardless of size, effective deployment and support of BlackBerry solutions has grown more difficult. To handle issues like data protection, business continuity, and synchronization of BlackBerry smartphones with a variety of email servers and shared databases, small organizations frequently resort to outside consulting professionals who specialize in BlackBerry installation and maintenance.

Progent offers the expertise of BlackBerry-qualified consultants who can help small businesses to plan, administer, and repair BlackBerry-based environments economically and efficiently, eliminating the necessity for an internal BlackBerry technology expert and reducing the expense and stress of supporting wireless workers. Progent's BlackBerry technology engineers have extensive backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISSP and CISM-certified network security specialists. This breadth of experience, coupled with Progent's proven remote support capabilities, provides small companies a budget-friendly alternative for integrating RIM BlackBerry products productively into their business information system.

Progent's consultants can help you with SQL Server 2016 integration consulting, Microsoft SQL Server 2014 configuration and Exchange Server 2016 setup so that your database and messaging infrastructure operate optimally with BlackBerry BES Server. Progent can also show you how to migrate from previous releases of BlackBerry and Microsoft technology, set up streamlined management utilities to help you monitor and support BlackBerry smartphones throughout your business, define security policies that make sense for your business, customize mobile applications, and ensure that your IT network infrastructure is properly designed to accommodate your BlackBerry clients. Also, Progent's disaster recovery specialists can help ensure that your BlackBerry information is incorporated in your scheduled backup processes in order that it can be restored quickly and safely.

Technical Support Services for BlackBerry Enterprise Server
BlackBerry Enterprise Server simplifies administration and maintenance of RIM BlackBerry smartphones, offering a single platform for handling key jobs like device deployment, upgrades, and retirement while also providing a solid foundation for security and high availability. BlackBerry Enterprise Server supports transparent integration between Microsoft Exchange, Novell GroupWise, or Lotus Domino email platforms and BlackBerry smartphones and allows remote synchronization.

BlackBerry Enterprise Server Troubleshooting Support

BlackBerry Enterprise Server provides a wealth of security options starting with automatic data encryption of information sent between a BlackBerry wireless handset and BlackBerry Enterprise Server based on Advanced Encryption Standard or Triple Data Encryption Standard. BlackBerry Enterprise Server also permits great flexibility in selecting levels of security to match the specific needs of your company's network. Progent's BlackBerry certified consultants can assist you to select powerful security functions and activate them remotely. Samples of these over-the-air selectable security settings include:

  • Disable a device
  • Erase data from a lost or stolen smartphone
  • Lock out Bluetooth
  • Activate internal protection against malicious attacks

BlackBerry BES Server also provides flexibility in determining ways to keep BlackBerry users from installing or running unsecure or unauthorized applications. Progent can assist you to choose blocking techniques such as:

  • List exactly what programs are permitted on the device
  • Block external programs from allocating persistent storage on the device
  • Select which resources external software can use on the device
  • Limit the types of connections third-party programs running on the BlackBerry smartphone can initialize
  • Block all external applications from being installed or run on the device

Progent's Remote BlackBerry-Certified Support is Quick and Economical
For companies in New York, New York who require fast and affordable access to an authorized RIM BlackBerry support professional, Progent delivers efficient online assistance from a veteran network support team who have provided IT solutions to companies in every state in the country. (Refer to Progent's customer testimonials.)

Online support eliminates travel expense and lets engineers fix technical issues quickly, so you reduce lost productivity. Progent's RIM BlackBerry consultants have earned certifications in the entire range of BlackBerry technologies and can provide professional support in areas including troubleshooting synchronization problems, configuring BlackBerry Enterprise Server (BES), and creating a protected, fault-tolerant network infrastructure for RIM BlackBerry users. Credentials earned and practice areas offered by Progent's BlackBerry experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry ConsultingA Progent BlackBerry Certified Support Specialist can help you to perform common technical functions such as setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, selecting account configurations, launching messaging filters, modifying user profiles, update BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to run with your corporate messaging solution. Progent's certified experts can in addition help you to resolve a wide range of problems concerning synchronization, device detection, messaging consistency, web browsing, mobile connections, IM, PC software configuration, and Desktop Redirector.

As a top innovator in delivering nationwide online help for small company IT networks, Progent can provide fast and affordable access to a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your wireless support costs at a minimum and, by resolving problems promptly, maximizes the productivity of your BlackBerry smartphone clients.

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist can provide the skills needed to configure and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry specialist can show you how to utilize resources like BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical procedures including troubleshooting enterprise activation issues, adding and removing BlackBerry device clients, activating passwords, configuring wireless software loading and setup, deploying and debugging the BlackBerry Smart Card Reader, and configuring backup and recovery mechanisms.

Progent's BlackBerry-certified engineers can also assist you to operate management software like the BlackBerry Administration Service for role-based management, resolving file attachment and data flow problems, and using WiFi for activation. Also, Progent can explain the function of IT policies in the BlackBerry BES system and help your company to select and implement sensible security configurations.

Progent's certified Microsoft Exchange Server engineers can cooperate with Progent's BlackBerry Certified Server Support Specialist to assist you to enhance your current Microsoft Exchange infrastructure for working smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the most recent version of Microsoft Exchange Server.

Contact Progent for Help from a BlackBerry-Certified Expert
If you wish to contact Progent about professional expertise for BlackBerry wireless integration, phone 1-800-993-9400 or visit Contact Progent.

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