Consulting Support Services for RIM BlackBerry Environments
RIM BlackBerry Support ServicesBlackBerry wireless smartphones from Research in Motion are among the most successful solutions for achieving anytime-anywhere access to email, scheduling, web applications, and other critical business information. As the complexity of small company networks has expanded, and as the need for enterprise-class protection, dependability, and disaster recovery has grown to be the standard for organizations of all sizes, effective integration and maintenance of BlackBerry solutions has grown more difficult. To address areas like security, disaster recovery, and synchronization of BlackBerry PDAs with a variety of messaging systems and shared databases, small businesses frequently turn to external consulting professionals who specialize in RIM BlackBerry installation and troubleshooting.

Progent offers the services of BlackBerry-certified consultants who can help small businesses to plan, manage, and repair BlackBerry environments affordably and effectively, doing away with the necessity for an in-house BlackBerry solutions expert and reducing the expense and hassle of supporting wireless workers. Progent's BlackBerry technology specialists have in-depth experience working with Progent's Microsoft-certified consultants, Cisco CCIE network engineers, and CISSP and GIAC-certified security specialists. This breadth of experience, combined with Progent's efficient online service delivery model, gives small businesses a budget-friendly alternative for integrating RIM BlackBerry products seamlessly into their IT system.

Progent's engineers can help your business with SQL Server 2016 integration consulting, Microsoft SQL 2014 deployment and Exchange setup so that your data and messaging infrastructure operate optimally with BlackBerry Enterprise Server. Progent can also assist you to upgrade from older editions of BlackBerry and Microsoft software, set up streamlined management tools to enable you to monitor and control BlackBerry devices throughout your company, define security policies that are right for your business, develop custom wireless software, and ensure that your IT network infrastructure is appropriately designed to handle your BlackBerry clients. In addition, Progent's disaster recovery specialists can help make sure that your BlackBerry data is incorporated in your regular backup processes so that it can be recovered quickly and safely.

Integration Help for BlackBerry Enterprise Server
RIM's advanced platform for administering large collections of BlackBerry devices is the BlackBerry BES Server. This sophisticated software allows Exchange Server, IBM Lotus Domino, or Groupwise users to send and receive emails that are encrypted in wireless transit to provide maximum data protection. BlackBerry BES Server also simplifies a wide variety of crucial management jobs ranging from BlackBerry deployment and updates to mobile security and high availability.

BlackBerry BES Server Integration Support

Progent's BlackBerry-certified engineers can help you use BlackBerry BES Server to do basic jobs like:

  • Deploy and manage applications
  • Schedule smartphone, program, and IT policy updates
  • Upgrade BlackBerry smartphone software wirelessly
  • Control user settings with BES Server's extensive library of IT policies

Progent's BlackBerry-qualified consultants can also help your company to utilize BlackBerry Enterprise Server to implement important tasks not supported by the entry-level BlackBerry BES Server Express. These tasks include:

  • Configure and manage BlackBerry's fault-tolerant infrastructure using virtual servers
  • Install BlackBerry smartphones wirelessly
  • Set custom administration roles
  • Automatically track and report on the overall health of your solution

Professional BlackBerry Technical Services Offered Remotely from Progent
Progent's authorized RIM BlackBerry engineers are available remotely to deliver prompt technical help to businesses in the New York area or throughout the state of New York. Progent's experienced online consulting team has helped IT organizations solve computer issues and reduce IT service expenses in each state in the U.S. and built a substantial following of satisfied clients. (Refer to Progent's customer testimonials.)

Progent can provide remote assistance for a broad selection of issues associated with BlackBerry products including synchronization, integration with Microsoft Exchange, setting up BlackBerry Enterprise Server, and improving wireless security. Major BlackBerry certifications awarded to Progent's consulting professionals include:

BlackBerry Certified Support Specialist
Blackberry ConsultingA Progent BlackBerry Certified Support Specialist can assist your business to perform common technical functions such as setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, establishing account settings, launching e-mail filters and auto-signature, changing user accounts, update BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to run with your corporate messaging solution. Progent's certified experts can in addition help your company to resolve a wide array of problems concerning synchronization, device detection, messaging consistency, web browsing, mobile connectivity, IM, desktop application installation, and BlackBerry Desktop Redirector.

As a top innovator in delivering nationwide remote consulting services for small office IT networks, Progent offers quick and affordable access to a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your wireless technical support expenses low and, by solving issues quickly, optimizes the output of your BlackBerry clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for deploying, managing, tracking, and maintaining one or multiple BlackBerry BES Servers in an email system powered by Microsoft Exchange. Progent's BlackBerry engineer offers expertise in important technologies related to BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can show you how to add and remove BlackBerry smartphone users on Exchange and Windows Active Directory, configure, track, and administer BlackBerry BES Server, manage BlackBerry devices and user accounts, back up and support storage groups, configure permissions, install the Mobile Data System and Instant Messaging, deploy access control lists, control Microsoft Exchange Server data flow, generate, edit, and apply wireless LAN and VPN configuration sets, set up SNMP traps for alerts, and produce reports to summarize SNMP results.

Progent's BlackBerry engineer can help you with your BlackBerry technology in a number of settings such as Windows 2000, 2003 or 2008 platforms, Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to utilize utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer HelpProgent offers the services of a BlackBerry Certified Solution Designer to help your company to plan, deploy, validate, troubleshoot, and document a wireless environment built on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's high-level consulting services for BlackBerry technology include business and network needs analysis, system architecture, installation planning and implementation, performance optimization, configuration of a fault-tolerant environment, data backup and business recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your functional goals and to create a mobile wireless solution that fits within your information technology budget and supports your business strategy. Progent can explain the implications of your operational processes on the configuration of a BlackBerry Enterprise Solution, assess your existing connectivity infrastructure's ability to support a BlackBerry Enterprise Server, assist you to decide which management model and equipment match your requirements, and evaluate your email and messaging system configuration. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on each other so you can arrive at smart decisions concerning options for software versions, processors and storage, network architecture, and application set up.

To optimize network security, Progent's BlackBerry-certified expert can assist you to select and enable sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-certified security specialists to perform network-wide security vulnerability and compliance testing and recommend enhancements to support your BlackBerry solution.

Contact Progent for Support from a BlackBerry-Qualified Professional
In order to ask Progent about engineering support for BlackBerry wireless technology, call 1-800-993-9400 or see Contact Progent.
















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