New York, NY Metro Area Contact Information:

City Street Address Contact Information
Manhattan, NY 555 Madison Avenue
5th Floor
Manhattan, New York, 10022
Sales Phone: 646-727-4666

Link: Manhattan Network Support Services
Brooklyn, NY 300 Cadman Plaza West
One Pierrepont Plaza
12th Floor
Brooklyn, New York, 11201
Sales Phone: 929-299-0003

Link: Brooklyn Network Support Services
Queens, NY 118-35 Queens Blvd.
Forest Hills, New York, 11375
Sales Phone: 347-868-6668

Link: Queens Network Support Services

Immediate Online Technical Support for New York City Computer Networks
Immediate Remote Support for New York City SystemsFor businesses located in New York City or anywhere in New York, Progent provides remote technical support for information systems based on Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft qualified professionals have delivered remote troubleshooting to companies in every state in the United States. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified engineers to handle challenging infrastructure issues, as well as the assistance of CISA and CISSP-certified security engineers to handle high-level security design and diagnostic jobs.

Progent's online technical support engineers offer excellent value because they have the real-world experience and are equipped with the advanced tools required to resolve most network problems rapidly. This reduces direct costs since solutions require minimal billable minutes. Online help also avoids the expense of dispatching a consultant to your site. Your company saves additionally with indirect costs by minimizing or eliminating network outages and related costs resulting from business disruption, upset customers and vendors, idle employees, and de-focused executives. Progent's advanced online technical support know-how is particularly valuable for businesses that depend on public clouds for vital infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be useful.

Progent's pricing model for online help is designed to stretch your network support dollar. Progent bills by the minute for phone assistance, so you owe just for the support that you receive. Unlike many online service firms, Progent imposes no service activation charge or minimum fees. Progent's one-minute granularity and simple model for pricing save you from situations where fast fixes manage to end up as major invoices. Progent's skill at solving technical issues quickly means your business spends less money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has mastered a set of optimized tools and proven processes that allow the maximum degree of effectiveness for remote technical support and repair for information networks of all sizes. Progent provides protected VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the staff of Progent's remote service group to access your system without breaching corporate security.

Progent's powerful service reporting application keeps thorough histories describing the service that Progent's customers have been provided. Progent's authorized service personnel have access to the specifics of assistance rendered to every client by any engineer. This database of issues and resolutions is structured as an easily retrievable support knowledge base that enables Progent's online technical professionals to share their knowledge with the whole team to make sure that the value of Progent's support improves over time. Progent's extensive list of accreditations and working associations with major technology companies including Cisco and Microsoft open up other vast support databases and allow fast response from vendors' internal product engineers with the result that Progent's online service specialists are able to find optimal solutions in the least time.

Online services offered by Progent to clients in New York City and anywhere in the state of New York include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, fixed-price services intended to allow small and mid-size businesses to utilize the same cutting-edge technology deployed by some of the industry's top enterprises. Progent's ProSight line of IT management outsourcing services addresses all key areas of information technology including email content filtering, security and compliance, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior machine learning tools to guard endpoints and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely evade legacy signature-based AV tools. ProSight ASM safeguards local and cloud resources and provides a single platform to automate the entire malware attack progression including protection, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies packaged within a single agent managed from a single console. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP deployment that addresses your organization's specific requirements and that helps you demonstrate compliance with government and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also assist your company to install and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid restoration of vital data, applications and virtual machines that have become unavailable or damaged due to component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of leading information security companies to provide centralized control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard combines a Cloud Protection Layer with an on-premises security gateway appliance to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper level of inspection for inbound email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays inside your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, monitor, optimize and troubleshoot their networking appliances like routers, firewalls, and access points as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration of almost all devices on your network, tracks performance, and sends notices when issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that require important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT management personnel and your Progent consultant so that all potential issues can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can eliminate up to half of time wasted trying to find critical information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an objective evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) system. Both versions also come with one year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security regulations, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. Learn more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent backup/recovery consultant. The interview is intended to assess your organization's ability to stop or recover quickly after a ransomware attack. Progent will work with you directly to gather information concerning your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to create an efficient security and backup system that aligns with your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent offers the skills of world-class online consulting experts for special IT projects. Billing charges for longer-term consulting tasks are set based on the qualifications of the consultants assigned. Progent's background in these important fields of computer technology enables customers to execute critical initiatives within budget and on time. Progent's project-based online engineering services include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center support programs for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk outsourcing support services are a convenient solution for companies who lack the money or time to create an internal Help Desk Call Center but who need fast access to an effective Call Center with proficient phone support as well as the ability to escalate the most challenging tasks to high-level engineers.

    Progent's Help Desk consulting services can assist you in building an effective new Help Desk Call Center or improving your current one, identifying or modifying Call Center software to handle the unique demands of your company, or adding occasional online personnel to reinforce your internal Help Desk Call Center group to deal with high-demand scenarios like software transitions, major updates, or rolling out brand new business software.

    Progent's Help Desk Call Center staff of veteran network experts provides your computer users in New York City or anywhere in the state of New York immediate communication with an effective network service resource with years of experience offering telephone-based support and online diagnostics for networks based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Call Center the reputation as a major enabler of business performance, and Progent's policy is to resolve rather than just record network problems.

  • Business Applications Services: Education, Customization, and Integration
    Progent's Applications Experts Group offers remote and in-depth engineering support and education in key business application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and training for popular Microsoft business applications including Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To learn additional information concerning Progent's expertise, customization, and training offerings, go to Progent's Applications Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and configure a new implementation of System Center 2016, expand or tune your current one, migrate efficiently from a previous release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in New York City, or anywhere in the state of New York, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM to suit your environment so your IT maintenance is proactive and automated. By uncovering potential problems before they evolve into crashes, remote monitoring can ward off stressful and expensive network breakdowns. Progent can also deploy server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows systems, or systems powered by a combination of operating systems.
How Your New York City Business Can Contact Progent's Remote Support Professionals
To contact Progent about urgent phone-based help with Microsoft, Apple macOS and OS X, or Linux/UNIX networks, go to Progent's Emergency Online Support, call 1-800-993-9400, or go to Contact Progent. For offices and new ventures in New York City or throughout the state of New York, Progent's phone-based network support engineers are ready to provide professional and economical IT support whenever your organization has to have it. Long experience providing remote tech support has earned Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to refine online access tools to repair computer problems rapidly while eliminating the cost and lost time associated with on-premises service calls.

Even if your New York City business works with a regular freelance consultant or maintains an in-house IT staff that know how to handle ordinary network issues, Progentís Microsoft and Cisco certified consultants can still offer a convenient and transparent remote expansion of your local resources for situations when your usual IT support personnel either lack the bandwidth or the experience to address sudden network crises or especially tough integration problems.

Advantages of Progent's Network Help for Organizations in New York City
Progent's online technical help services allow your New York City business to have the advantages of immediate, expert IT support without the cost of managing a full-time IT staff. Your information system will derive added strategic worth by becoming more available, efficient, and secure. Advantages to your company include:

  • Convenient virtual extension of your on-site support resources
    With most offices in New York City or anywhere in New York, nearby network service resources, whether represented by outside consultants or an internal maintenance staff, can handle typical technical issues. However, major troubles may spring up when local resources are overstretched or absent, and some trouble may stem from technology that is unfamiliar to your onsite support personnel. In these situations, Progent's on-call support professionals give you an easy, quick, and budget-friendly way to supplement your local help and to pass on valuable information to increase your ability to handle future issues in-house.

  • Reduced Dependence on Individual Service Providers
    For network support, smaller companies commonly rely on individual freelance consultants. Although independent service people carry smaller overhead than larger support organizations and can afford to charge marginally less, they are often overbooked, making it difficult to respond rapidly to urgent situations. If an independent service provider is busy with another client, ill, on a trip, or in class, the lack of fallback help may force your business to go without help during an emergency. As your business grows, system downtime and trouble with vital applications are more costly. The budget you thought you were saving on an independent can be consumed fast by lost productivity. Progent offers a dependable source of reserve support experts to insure your network is always up and running.

  • Build a Solid Foundation for Smooth Growth
    Organizations typically begin with an IT architecture implemented on a modest budget. Lacking a scalable infrastructure, slap-dash fixes can get thrown on top of a weak foundation. As a network grows, reliability and scalability problems can hinder the productivity of the business. These poorly built environments need proper analysis, smart strategic planning, and broad-based IT expertise to evolve to a network architecture able to provide the solid foundation to meet vital business demands and facilitate future expansion.

  • Work with Problem Solvers Rather Than Technology Sellers
    Smaller offices need guidance and technical education to negotiate an ever more complicated array of product options capable of promoting business growth and improving efficiency. These companies hardly need a network consultant who is attempting to earn a commission on a certain vendor's products. Network support and product sales can result in a situation where the proposed solution is built around a predetermined technology rather than the genuine needs of a business. Progent eliminates these conflicts of interest by offering just services instead of products. This allows Progent to match technical consulting with the real needs of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's head count, range of technical experience, fine tuned support tools, and familiarity with enterprise networking enable businesses to avoid the limitations of excessive dependence on smaller consulting firms, individual freelance service providers, or limited in-house resources.

Progent stands out by offering:

How Does Our Company Begin Receiving Remote Computer Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.















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