New York, NY Metro Area Contact Information:

City Street Address Contact Information
Manhattan, NY 555 Madison Avenue
5th Floor
Manhattan, New York, 10022
Sales Phone: 646-727-4666

Link: Manhattan Network Support Services
Brooklyn, NY 300 Cadman Plaza West
One Pierrepont Plaza
12th Floor
Brooklyn, New York, 11201
Sales Phone: 929-299-0003

Link: Brooklyn Network Support Services
Queens, NY 118-35 Queens Blvd.
Forest Hills, New York, 11375
Sales Phone: 347-868-6668

Link: Queens Network Support Services

Fast and Affordable Remote Help for New York City Computer Networks
Immediate Remote Technical Support for New York City SystemsFor organizations located in New York City or anywhere in New York, Progent offers online help for computer systems powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft certified engineers have provided remote support to companies in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to solve challenging networking problems, plus the services of CISA and CISSP-certified cybersecurity experts to handle advanced security design and diagnostic issues.

Progent's remote technical support engineers provide exceptional value because they have the real-world background and are equipped with the advanced technology required to solve the majority of information system problems quickly. Efficient support lowers direct costs since solutions require fewer billable consulting minutes. Remote help also eliminates the expense of dispatching an engineer to your location. Your organization benefits even more with indirect costs by reducing or eliminating system downtime and related losses due to business discontinuity, upset clients, unproductive employees, and de-focused management. Progent's extensive online consulting expertise is particularly important in environments that depend on public clouds for critical infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises support may not be an option.

Progent's pricing policy for online support is designed to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced only for the services that you receive. In contrast to typical online service firms, Progent requires no startup surcharge or minimum payments. Progent's one-minute billing unit and simple model for pricing do away with situations where quick repairs manage to turn into large invoices. Progent's skill at solving problems efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has refined a set of optimized tools and proven processes which promote the highest degree of efficiency for remote consulting and troubleshooting for information systems of any size. Progent provides secure Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the staff of Progent's online support team to link to your company's environment remotely without compromising network security.

Progent's proven customer support database application stores detailed histories for the service that Progent's customers have received. Progent's staff consultants have access to the details of assistance delivered to each customer by every consultant. This history of issues and responses is stored as a quickly exploitable internal database that enables Progent's remote support professionals to communicate their experiences company-wide to ensure that the efficiency of Progent's support services improves daily. Progent's extensive list of accreditations and close relationships with key industry leaders such as Cisco and Microsoft open up other extensive support knowledge bases and permit quick access to manufacturers' in-house support staff so Progent's remote consulting experts are able to come up with optimal solutions quickly.

Online technical support services available from Progent to clients in New York City and throughout the state of New York include:

Progent's ProSight Flat-rate Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, flat-rate services designed to allow small and medium-size businesses to benefit from the same cutting-edge technology deployed by many of the industry's leading corporations. Progent's ProSight suite of network monitoring and management services covers all key aspects of modern networking including email protection, behavioral-based threat defense, automated backup/recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning tools to defend endpoint devices and physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to manage the entire malware attack lifecycle including blocking, identification, containment, cleanup, and forensics. Top features include single-click rollback using Windows VSS and automatic system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver economical multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single control. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that addresses your company's unique needs and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also help you to set up and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical data, applications and virtual machines that have become unavailable or corrupted due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can help you to restore your critical data. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security vendors to provide centralized management and world-class security for your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their networking hardware like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration of virtually all devices connected to your network, tracks performance, and generates notices when issues are discovered. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, locating appliances that need important software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your designated IT staff and your Progent consultant so that any potential problems can be resolved before they can impact productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSL certificates or warranties. By updating and organizing your IT documentation, you can eliminate up to half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an unbiased evaluation of the health of their network. Powered by some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, better compliance with government and industry security requirements, higher utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and higher availability. Read more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's ability either to stop or recover rapidly after a ransomware attack. Progent will consult with you directly to gather information about your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient security and backup system that aligns with your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract IT programs. Billing rates for longer-term development or consulting projects are determined according to the qualifications of the engineers assigned. Progent's background in these important fields of computer technology allows clients to complete critical initiatives economically and on time. Progent's project-based remote engineering services include:

  • Help Desk Call Center Expertise
    Progent's Call Center programs for companies with environments based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are ideal for organizations who don't have the money or time to support an internal Call Center but who need fast response from a dependable Help Desk Call Center with professional telephone assistance as well as the expertise to escalate the most challenging problems to high-level engineers.

    Progent's Help Desk Call Center consulting expertise can assist you in building an effective new Call Center or revamping your established organization, identifying or modifying Help Desk software to handle the special requirements of your company, or providing temporary online staff to reinforce your in-house Call Center team to deal with demanding scenarios like software migrations, major updates, or rolling out new applications.

    Progent's Call Center staff of seasoned network experts provides your workers in New York City or anywhere in the state of New York immediate communication with a large support group with substantial background providing telephone-based support and online repair service for networks that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's mission is to earn the Call Center recognition as a significant enabler of business performance, and Progent's target is to resolve instead of just document technical problems.

  • Applications Services: Training, Customization, and Problem Solving
    Progent's Applications Experts Team provides online advanced engineering expertise and education in key application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting, custom development, and education for popular Microsoft business applications such as CRM, Office Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information concerning Progent's expertise, customization, and training services, see Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to design and configure a new deployment of System Center 2016, extend or optimize an existing one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent offers businesses in New York City, or anywhere in the state of New York, remote IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to accommodate your business so that your IT support is proactive and automated. By anticipating looming trouble spots before they cause crashes, remote monitoring can minimize disruptive and costly service crises. Progent can also assist with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Windows systems, or networks powered by a combination of operating systems.
How Your New York City Business Can Contact Progent's Online Service Experts
To contact Progent about urgent phone-based help with Windows, macOS and OS X, or Linux networks, visit Progent's Emergency Online Help, call 1-800-993-9400, or refer to Contact Progent. For companies and startups in New York City or anywhere in the state of New York, Progent's online computer support specialists can provide expert and economical system help whenever your company needs it. Long experience offering remote repair services has earned Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to refine remote access tools to solve network problems quickly while avoiding the cost and lost productivity associated with on-site support calls.

Even if your New York City company relies on a regular freelance consultant or maintains a full time organization that can deal with day-to-day computer issues, Progentís Microsoft certified engineers can offer an easy and transparent virtual expansion of your on-site resources for situations when your usual IT support personnel either don't have the bandwidth or the knowledge to deal with unexpected system emergencies or especially challenging integration projects.

Details of Progent's Remote Computer Services for New York City
Progent's online help, remote troubleshooting, network security consulting, and system management services give businesses in New York City or anywhere in the state of New York unparalleled leverage for your IT budget. Whether you require occasional telephone support and Internet-based troubleshooting or full-time Help Desk outsourcing services and system administration, Progent's experts can deliver your company world class IT support while permitting you to avoid the expense and administration overhead of running a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of technical knowledge, fine tuned support tools, and understanding of enterprise networking allow businesses to escape the pitfalls associated with exclusive dependence on smaller service firms, individual freelance service providers, or limited internal resources.

Progent stands out by providing:

  • Certified Expertise in Microsoft's Full Range of Servers
    Progent offers world-class expertise for Microsoftís leading server platforms with services that include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration support services, Microsoft Windows Server 2008 support, Microsoft Windows Server 2003 upgrades, MS Exchange 2016 Server migration, Exchange Server 2013 integration, Exchange 2010 Server maintenance, Exchange 2007 Server and Exchange 2003 Server upgrades, plus SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL Server management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-premises visits by the minute. As a result, you pay just for delivered support. Progent does not impose a more expensive rate for off-hours or priority service, and inside California or in regions where Progent provides in-person service, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no service activation fee and asks no retainer for support services delivered during normal working hours. Many service firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for quick solutions so you will not be tempted to allow simple problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has developed a comprehensive support reporting system that records and formats detailed documentation for all billed services. Unlike many independent consultants or small support organizations who offer scant documentation or specifics of tasks performed, every service provided by Progent is tracked by full documentation. Each Progent consultant has access to the support reports transmitted by every staff member to each customer. The practice of detailing and organizing service records results in more effective service and avoids a slew of common problems such as when a service customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the few consulting firms to offer 24x7 remote monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive rather than reactive. By anticipating possible problems before they cause lost productivity, system monitoring can save your IT network from stressful and costly service disruptions.
How Does My Business Begin Getting Remote Technical Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, visit Immediate Technical Support.















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