Fast and Affordable Online Technical Support for New York City Information Networks
Urgent Phone Consulting for New York City SystemsFor organizations located in New York City or anywhere in the state of New York, Progent offers online technical support for computer systems based on Microsoft, Cisco, Mac OS X, or Linux/UNIX technology. Progent's Microsoft certified professionals have provided online troubleshooting to companies in every state in the U.S. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to help with challenging infrastructure issues, as well as the services of CISA and CISSP-accredited security engineers to help with advanced security architecture and diagnostic issues.

Progent's remote technical support experts provide exceptional leverage due to the fact that they have the real-world background and have access to the advanced tools necessary to solve the majority of information system problems rapidly. Efficient support reduces immediate costs since solutions require fewer billable minutes. Online help also eliminates the expense of sending a consultant to your office. Your organization benefits even more with incidental costs by reducing or eliminating network downtime and related costs stemming from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management. Progent's advanced remote technical support experience is especially important for organizations that rely on public clouds for vital infrastructure or software like Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an alternative.

Progent's billing policy for online support is structured to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are charged just for the support that you actually get. In contrast to many remote support organizations, Progent requires no service activation surcharge or minimum payments. Progent's one-minute granularity and simple policy for billing save you from scenarios where speedy. minor fixes somehow turn into substantial tabs. Progent's skill at disposing of technical issues efficiently means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined an arsenal of customized technologies and proven processes that ensure the maximum level of effectiveness for remote technical support and troubleshooting for IT systems of all sizes. Progent provides protected VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the staff of Progent's remote service group to access your company's environment without breaching corporate security.

Progent's sophisticated service reporting system keeps comprehensive records for all service that Progent's customers have received. Progent's team service personnel have access to the records of support rendered to every Progent customer by every Progent engineer. This history of problems and resolutions is stored as a readily retrievable support knowledge base that enables Progent's remote technical experts to share their knowledge company-wide to make sure that the efficiency of Progent's support grows daily. Progent's extensive list of certifications and formal partnerships with major vendors including Cisco and Microsoft make available additional extensive support knowledge bases and permit quick response from vendors' internal support staff so Progent's remote service experts can arrive at optimal resolutions promptly.

Remote technical services provided by Progent to companies in New York City and anywhere in the state of New York include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of budget-friendly, flat-rate managed services intended to allow small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by some of the industry's top corporations. Progent's ProSight line of network management outsourcing services addresses all critical aspects of modern networking such as email protection, security and compliance, cloud-based backup and disaster recovery, and network infrastructure management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of leading data security companies to deliver centralized control and comprehensive protection for your email traffic. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based analysis technology to defend endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely escape traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to address the complete malware attack progression including protection, detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows VSS and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables fast recovery of critical data, apps and virtual machines that have become lost or damaged due to component breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Learn more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map out, track, enhance and debug their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when potential issues are detected. By automating complex network management activities, WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating devices that need critical updates, or resolving performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running at peak levels by tracking the state of vital computers that power your information system. When ProSight Systems Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so all potential issues can be addressed before they can disrupt your network Learn more details about ProSight Systems Watch server and desktop management services.

Special Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for special IT programs. Progent's rates for ongoing consulting tasks are set based on the level of expertise of the engineers involved. Progent's experience with these special areas of information technology enables clients to execute major initiatives economically and on time. Progent's project-based online consulting services include:

  • Call Center Expertise
    Progent's Help Desk Call Center support alternatives for companies with environments that incorporate Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Help Desk outsourcing support services are ideal for companies who lack the resources to assemble and manage an in-house Help Desk Call Center but who require quick response from a reliable Help Desk Call Center with proficient telephone assistance as well as the technical depth to escalate the most challenging tasks to high-level engineers.

    Progentís Virtual Call Center is designed for larger companies and serves as a transparent supplement to your existing Help Desk organization. Progent's Virtual Call Center can act as a an escalation alternative to handle the toughest network problems, or be ready in those circumstances when your regular resources are swamped.

    Progent's Help Desk Call Center staff of seasoned network experts provides your workers in New York City or anywhere in the state of New York instant assistance from a dependable technical support group with substantial background providing phone help and online diagnostics for IT systems that incorporate Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk recognition as a crucial enabler of business efficiency, and Progent's aim is to resolve instead of just record technical issues.

  • Business Applications Support: Education, Custom Development, and Integration
    Progent's Applications Experts Team can supply online professional consulting support and training in special application fields that include Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide consulting, custom development, and education for popular Microsoft applications including Microsoft CRM, Microsoft Office Project, MS Word, and Microsoft Office Excel. To read more on Progent's expertise, custom programming, and education offerings, visit Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; seamless management of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class online and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and install a new deployment of System Center 2016, extend or tune your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver companies in New York City, or anywhere in the state of New York, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager for your business so that your computer support is proactive rather than reactive. By exposing looming problems before they evolve into full-scale emergencies, automated monitoring can head off disruptive and costly service breakdowns. Progent can also provide help with system monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Mac OS X networks, Windows systems, or networks that incorporate a variety of operating systems.
How Your New York City Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent remote assistance with Microsoft Windows, Apple Mac, or Linux networks, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in New York City or throughout the state of New York, Progent's online network support engineers are ready to provide professional and cost-effective IT help whenever your business has to have it. More than 15 years of delivering remote tech support has led to Microsoft Gold Partner certification for Progent's consulting experts and has allowed Progent to acquire world-class troubleshooting skills and to refine online access technology to solve network problems rapidly while eliminating the cost and lost productivity associated with on-premises service calls.

Even if your New York City business deals with a local independent consultant or employs a full time IT staff that know how to handle day-to-day computer problems, Progentís Microsoft certified engineers can offer a convenient and transparent remote expansion of your local resources in cases when your usual IT support personnel either lack the bandwidth or the expertise to handle sudden network crises or particularly complex integration projects.

Benefits of Progent's Network Help for Offices in New York City
Progent's remote support services enable your New York City company to have the advantages of immediate, enterprise-grade network support without the cost of maintaining a full-time IT organization. Your network will acquire greater strategic value by becoming increasingly reliable, productive, and protected. Benefits to your company include:

  • Seamless remote extension of your on-site IT resources
    With most businesses in New York City or anywhere in New York, local network support providers, whether represented by independent consultants or an in-house maintenance staff, can solve the majority of technical issues. On the other hand, major troubles might strike when your regular resources are too busy or unavailable, and some problems may be associated with technology that is beyond the scope of your local support people. In these situations, Progent's on-call service experts give you an easy, quick, and affordable solution to supplement your local help and to transfer valuable information to increase your ability to resolve future problems locally.

  • Reduced Reliance on Freelance Service Providers
    For network maintenance, smaller organizations often depend on individual freelance service providers. While independent service people carry smaller internal costs than big service firms and can afford to charge marginally less, they are sometimes stretched too thin, making it difficult to respond quickly to urgent situations. If a freelance service provider is occupied with another client, sick, on a trip, or in class, the lack of reserve personnel may require your company to wait for assistance during an emergency. As your business expands, system downtime and trouble with vital software become more costly. The budget you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a dependable source of reserve service expertise to make sure your network is always available.

  • Create a Solid Basis for Seamless Growth
    Organizations typically start with an information architecture implemented on a shoestring budget. Without a scalable framework, band-aid fixes often get thrown onto a weak foundation. When a network grows, reliability and expandability problems can hinder the productivity of the organization. These poorly built environments require proper assessment, smart long-term planning, and broad-based IT knowledge to evolve to a network architecture able to offer the solid foundation to meet current business demands and ease future expansion.

  • Interact with Solution Providers Rather Than Product Sellers
    Smaller businesses need advice and technical training to negotiate an increasingly complex maze of technology alternatives available for accelerating business growth and improving productivity. These companies hardly need a computer engineer who is trying to sell a specific vendor's products. IT support and product selling can lead to a situation where the proposed solution is built around a predetermined technology rather than the true needs of a business. Progent avoids these dilemmas by selling just services rather than products. This enables Progent to match technical consulting with the best interests of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's staff size, range of IT expertise, refined remote support tools, and familiarity with corporate IT allow offices to escape the limitations associated with excessive reliance on smaller consulting organizations, independent freelance consultants, or over-stretched internal IT help.

Progent adds value by offering:

  • In-depth Expertise in Microsoft's Entire Range of Servers
    Progent can provide world-class expertise for Microsoftís popular server platforms with services that include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment consulting, Windows Server 2008 R2 expertise, Windows 2003 Server upgrades, Microsoft Exchange 2016 planning and deployment, Exchange 2013 integration, Exchange 2010 Server maintenance, Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and Microsoft SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and in-person help per minute. As a result, you are billed only for delivered services. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in regions where Progent offers on-premises service, Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no startup charge and requires no monthly commitment for support services provided during regular working hours. Many support firms demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with big invoices for fast repairs so you won't be tempted to permit less critical problems to fester.

  • Full Documentation of IT Services
    Progent has developed a comprehensive support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike many freelance consultants or small support organizations who provide minimal documentation or details of services done, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service documentation sent by every consultant to every client. The practice of detailing and organizing support records allows more efficient service and eliminates a slew of common misfortunes such as when a service customer is virtually held captive to a consultant who refuses to let go of vital service information.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the few support firms to provide round-the-clock network tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive instead of reactive. By uncovering potential problems before they result in downtime, network monitoring can keep your information network from painful and costly service disruptions.
How Does Our Company Begin Getting Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.















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