Immediate Remote Troubleshooting for New York City Computer Networks
Immediate Online Help for New York City SystemsFor businesses located in New York City or anywhere in New York, Progent offers online support for networks based on any mix of Microsoft, Cisco, Mac OS X, or Linux technology. Progent's Microsoft certified consulting experts have provided remote support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to solve complex infrastructure issues, plus the services of CISSP-certified security consultants to handle high-level security design and troubleshooting jobs.

Progent's remote support engineers provide exceptional value because they possess the real-world experience and are equipped with the sophisticated technology needed to solve most information system issues quickly. This reduces direct expenses because service calls require minimal chargeable consulting minutes. Remote help also eliminates the expense of sending an engineer to your office. Your company benefits additionally in incidental costs by reducing or eliminating system downtime and related losses resulting from business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's extensive remote technical support expertise is especially valuable for organizations that rely on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite support may not be an option.

Progent's pricing policy for remote help is structured to stretch your IT service dollar. Progent bills by the minute for telephone-based assistance, so you are invoiced just for the services that you receive. Unlike typical remote support firms, Progent imposes no startup fee or minimum job duration. Progent's per-minute granularity and simple policy for billing eliminate scenarios where fast solutions manage to turn into large tabs. Progent's penchant for dealing with problems efficiently means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has mastered an arsenal of customized technologies and proven processes that allow the maximum level of efficiency for remote help and repair for computer networks of all sizes. Progent offers protected VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the engineers of Progent's remote service group to interface to your network remotely without breaching corporate security.

Progent's advanced service database system maintains extensive documentation for all service that Progent's clients have received. Progent's team engineers have the benefit of the records of assistance delivered to every client by every Progent consultant. This archive of problems and responses is organized as a readily accessible support database that permits Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the quality of Progent's support grows daily. Progent's advanced accreditations and formal partnerships with key vendors such as Cisco and Microsoft make available other vast technical support databases and permit priority access to manufacturers' internal engineering staff with the result that Progent's online service experts can find optimal solutions in the least time.

Online services available from Progent to customers in New York City and anywhere in the state of New York include:

Special Support Services Available from Progent
Progent offers the services of seasoned remote consulting professionals for special IT programs. Billing charges for ongoing development or consulting tasks are set based on the qualifications of the consultants involved. Progent's background in these special fields of computer technology allows customers to complete critical initiatives within budget and on time. Progent's project-based online engineering services include:
  • Help Desk Call Center Services
    Progent's Help Desk Call Center support alternatives for businesses with environments that incorporate Windows, Cisco, Apple Mac, or UNIX/Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Call Center outsourcing services are a convenient solution for businesses who lack the money or time to build and maintain an internal Call Center but who require quick access to a reliable Help Desk Call Center with professional telephone assistance as well as the technical depth to escalate complex tasks to advanced consultants.

    Progentís Virtual Help Desk is designed for bigger companies and operates as a transparent addition to your current Call Center organization. Progent's Virtual Help Desk Call Center can serve as a an escalation option to handle the toughest technical challenges, or be ready in those circumstances when your ordinary support engineers are overwhelmed.

    Progent's Help Desk staff of veteran network consultants provides your workers in New York City or anywhere in the state of New York immediate communication with a reliable support resource with years of background delivering phone support and online troubleshooting for networks powered by Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux technology. Progent's focus is to give the Help Desk Call Center the reputation as a key driver of company efficiency, and Progent's target is to resolve rather than merely annotate network issues.

  • Applications Services: Training, Customization, and Integration
    Progent's Applications Experts Team can supply online professional consulting support and education in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also offers expertise, custom development, and education for familiar Microsoft applications such as CRM, Office Project, Word, and Microsoft Excel. To read additional information on Progent's consulting, custom development, and training offerings, go to Progent's Applications Experts Services.

  • ProSight DPS Managed Backup
    ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical files, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software bugs, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like IPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive integration of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from a previous version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in New York City, or anywhere in the state of New York, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager for your business so that your IT maintenance is proactive and automated. By uncovering possible problems before they result in full-scale emergencies, remote monitoring can ward off stressful and expensive network failures. Progent can also deploy network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Mac OS X systems, Microsoft Windows environments, or environments that incorporate multiple operating systems.
How Your New York City Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent online help with Microsoft, Apple Mac, or Linux environments, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or go to Contact Progent. For organizations and startups in New York City or anywhere in the state of New York, Progent's phone-based network support engineers are ready to provide effective and cost-effective IT support whenever your organization requires it. Long experience offering online repair services has led to Microsoft Gold status for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to refine remote connectivity technology to repair computer problems quickly while avoiding the cost and lost time associated with on-site service visits.

Even if your New York City organization relies on a regular independent support technician or employs a full time IT staff that know how to deal with common network problems, Progentís Microsoft certified consultants are available to offer a convenient and seamless virtual expansion of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the experience to handle unexpected system crises or especially challenging integration problems.

Details of Progent's Online Computer Support for New York City
Progent's phone help, remote troubleshooting, network security expertise, and system administration services offer companies in New York City or throughout the state of New York unparalleled leverage for your support investment. Whether you need occasional telephone help and Internet-based troubleshooting or full-time Help Desk Call Center support and system administration, Progent's professionals can deliver your business enterprise-level network support while allowing you to avoid the cost and administration overhead of running a large in-house IT staff. Highlights of Progent's online help program include:

  • Immediate Phone Contact with Microsoft Certified Professionals
    Progent's team of Microsoft-certified technicians can deliver fast and affordable expertise to businesses in New York City and is also ideal for customers in more remote regions of New York that have a limited supply of technicians with in-depth experience supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Gold Partner consulting firm, Progent has the advantage of a broad range of Microsoft support utilities, technical databases, and continuing training.

  • By the Minute Rates to Minimize Expenses
    Progent provides remote help on a per-minute billing plan, so you are billed only for the services you receive. Progent asks for no minimum charge for phone service and asks for no ongoing retainer for services provided during normal business hours. This protects you from facing big bills for routine repairs.

  • Availability of Cisco Network Infrastructure Professionals
    As a Certified Partner for Cisco, Progent offers the services of authorized professionals who have experience in planning, deploying, and troubleshooting networking environments powered by Cisco products. Progent can offer a CCIE or CCNP to help you create high-speed, reliable, and secure connectivity for fixed and mobile networking.

  • Application Experts Team
    Progent's core support offerings include technology integration, MS Exchange expertise, system security planning, and Help Desk Call Center services. Progent's Application Experts group offers world-class consulting expertise in specific business applications. Help available from the Application Experts Group covers:
    Microsoft Dynamics GP/Great Plains Support and Programming
    Microsoft Project Expertise
    Microsoft Office Excel and Office 365 Excel Consulting and Application Development
    Office Word and Office 365 Word Help
    Business Information (BI) Reporting Consulting and Training
    UNIX, Linux and Sun Solaris Help
    Microsoft SQL 2016 Application Development and Microsoft SQL 2014 Application Development and Debugging
    Oracle Management Support and Software Development
    MySQL DBA Services and Application Programming
    Apple Mac Help
    Amazon MWS Software Design and Programming

    By providing a convenient centralized source for network generalists and application experts, Progent is able to tailor timely, cost-effective, and thorough information technology solutions that align with the specific needs of your business.

  • Sophisticated Online Connectivity Software
    Secure online access permits Progent's support experts to observe precisely what your customers see. This makes it easier to produce fast solutions to problems that could otherwise require a costly personal visit. Cutting-edge remote access software and expert engineers together enable Progent to resolve most network issues quickly and economically. Progent is an industry leader in offsite support and remote network analysis.

  • Compatibility with Popular VPN Products
    Progent supports safe Virtual Private Network connectivity for gateways from leading VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access enables the engineers at Progent's Technical Response Center to access your network remotely without compromising network security.

  • 24x7 Support for High Network Uptime
    For organizations with vital applications, Progent offers optional 24x7 online technical services. Combined with automated 24x7 network monitoring based on Microsoft System Center Operations Manager, this service can help produce high network availability.

  • Help Desk Services
    Progent's Help Desk outsourcing services are intended specifically for budget-constrained offices whose clients require immediate access to a Help Desk service with effective phone support and complete escalation ability.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Partner support company and Progent's staff size, range of technical expertise, refined support software, and familiarity with enterprise networking enable companies to avoid the limitations associated with excessive dependence on smaller consulting firms, independent freelance consultants, or over-stretched internal resources.

Progent stands out by providing:

  • In-depth Expertise in Microsoft's Complete Line of Server Platforms
    Progent can provide in-depth expertise for Microsoftís leading server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and deployment help, Microsoft Windows Server 2008 support, Windows 2003 Server upgrades, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 integration, Exchange 2010 Server support, Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-premises help by the minute. Consequently, you are charged just for received support. Progent does not impose a higher rate for after-hours or urgent service, and inside California or in areas where Progent offers in-person support, Progent does not bill for travel time except for urgent support where on-site work is less than four hours. Also, Progent applies no minimum fee and asks no retainer for services delivered during regular business hours. Many service firms demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large bills for fast repairs so you won't be forced to permit minor problems to fester.

  • Complete Documentation of IT Services
    Progent has created a sophisticated support reporting system that stores and formats complete documentation for all delivered services. Unlike many freelance consultants or local service organizations who provide minimal documentation or specifics of services done, every service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the support reports sent by each staff member to every client. The practice of documenting and organizing support records allows more effective support and avoids a slew of common problems such as when a support client is effectively held hostage to a consultant who refuses to release vital service information.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the few support firms to provide round-the-clock remote monitoring services powered by MS Operations Manager. MS System Center Operations Manager allows your network support to be anticipatory rather than reactive. By revealing possible problems before they cause downtime, system monitoring can keep your information network from stressful and expensive service disruptions.
How Does My Business Begin Receiving Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.

© 2002- 2017 Progent Corporation. All rights reserved.