Immediate Remote Help for New York City Computer Systems
Urgent Online Consulting for New York City NetworksFor businesses located in New York City or anywhere in New York, Progent provides online support for computer systems based on any mix of Microsoft Windows, Cisco, Mac, or Linux/UNIX platforms. Progent's Microsoft qualified consulting experts have delivered online support to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to help with challenging networking issues, plus the services of CISSP and CISM-accredited security consultants to help with advanced security architecture and troubleshooting jobs.

Progent's remote support engineers provide exceptional leverage due to the fact that they have the practical experience and have access to the sophisticated tools needed to resolve the majority of network issues quickly. Efficient support reduces direct expenses because solutions use up minimal chargeable consulting minutes. Remote support also avoids the cost of dispatching a consultant to your site. Your organization benefits additionally with incidental expenses by minimizing or eliminating network downtime and related costs stemming from business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced remote technical support experience is particularly helpful for businesses that are dependent on public clouds for vital network infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's pricing policy for remote help is structured to leverage your IT service investment. Progent bills on a per-minute basis for phone assistance, so you are charged only for the services that you receive. In contrast to many online service firms, Progent asks for no service activation charge or minimum fees. Progent's per-minute granularity and clean policy for pricing eliminate situations where speedy. minor repairs manage to turn into large tabs. Progent's penchant for disposing of technical issues quickly means you saves cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined a set of customized tools and field-proven methodologies which permit the highest level of effectiveness for remote consulting and repair for information systems of all sizes. Progent offers safe Virtual Private Network support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the engineers of Progent's Technical Response Center to interface to your company's network without breaching network security.

Progent's sophisticated technical support database system stores detailed records of all support that Progent's customers have received. Progent's staff service personnel have the benefit of the details of support rendered to each Progent client by any consultant. This archive of issues and resolutions is stored as a conveniently exploitable internal knowledge base that allows Progent's online support professionals to share their experiences company-wide to make sure that the quality of Progent's technical support improves over time. Progent's high-level certifications and formal relationships with key industry leaders including Cisco and Microsoft make available additional extensive support databases and permit quick response from vendors' in-house product engineers with the result that Progent's remote consulting experts can arrive at the most efficient resolutions quickly.

Online support available from Progent to clients in New York City and throughout the state of New York include:

Additional Consulting Services Available from Progent
Progent offers the skills of world-class remote consulting professionals for contract information technology projects. Billing charges for ongoing consulting projects are determined according to the qualifications of the engineers involved. Progent's experience with these important fields of information technology enables customers to execute major projects economically and on schedule. Progent's special remote engineering services include:
  • Help Desk Call Center Services
    Progent's Help Desk service offerings for organizations with environments based on Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk services, and Helpdesk consulting. Progent's Call Center outsourcing services are ideal for businesses who lack the budget to assemble and manage an in-house Call Center but who want fast communication with a dependable Call Center with proficient phone assistance as well as the ability to escalate complex trouble tickets to high-level consultants.

    Progentís Virtual Call Center is intended for bigger companies and acts as a seamless addition to your established Helpdesk resources. Progent's Virtual Help Desk can serve as a an escalation option to resolve complex computer system problems, or be available in hectic instances when your other resources are swamped.

    Progent's Help Desk Call Center staff of veteran information technology consultants provides your customers in New York City or anywhere in the state of New York immediate access to a dependable technical support resource with substantial background providing telephone-based support and remote diagnostics for IT systems that incorporate Windows, Cisco, Mac OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk Call Center perception as a key enabler of business success, and Progent's aim is to fix and not merely track IT problems.

  • Applications Support: Training, Customization, and Troubleshooting
    Progent's Applications Experts staff offers online and in-depth engineering support and training in key business application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom development, and education for popular Microsoft business applications including CRM, MS Office Project, MS Word, and Excel. To read more information concerning Progent's expertise, programming, and training offerings, go to Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous environments that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online Network Monitoring Support
    Progent can provide businesses in New York City, or anywhere in the state of New York, remote network and server monitoring support centered around Microsoft System Center Operations Manager, enhanced by Progent for your environment so your network support is proactive rather than reactive. By spotting looming problems before they expand into network outages, remote monitoring can avoid stressful and expensive network breakdowns. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple Mac networks, Windows systems, or environments that incorporate multiple platforms.
How Your New York City Company Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent remote help with Microsoft, Mac OS X, or Linux computer systems, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in New York City or anywhere in the state of New York, Progent's phone-based computer support engineers are ready to provide effective and affordable IT support whenever your business has to have it. Long experience offering online technical assistance has earned Microsoft Gold status for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote connectivity tools to fix IT problems rapidly while eliminating the cost and lost time associated with in-person support visits.

Even if your New York City office relies on a regular independent consultant or maintains an in-house IT staff that can deal with ordinary network issues, Progentís Microsoft and Cisco certified consultants can provide an easy and seamless virtual expansion of your on-site resources in cases when your usual IT support personnel either lack the bandwidth or the knowledge to resolve unexpected system crises or especially challenging integration projects.

Details of Progent's Online Computer Support for New York City
Progent's online support, remote troubleshooting, system security expertise, and network administration services give companies in New York City or throughout the state of New York the greatest leverage for your support investment. Whether you need one-time telephone help and Internet-based troubleshooting or ongoing Help Desk Call Center support and system management, Progent's professionals can provide your organization world class IT support while permitting you to avoid the cost and hassle of running a full-service internal IT organization. Highlights of Progent's National Remote Support program include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Certified Partner support company and Progent's head count, range of technical knowledge, fine tuned remote support software, and familiarity with enterprise networking allow businesses to escape the limitations of excessive dependence on smaller service firms, independent freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average more than ten years of hands-on professional experience, at the front lines of IT support, executing a broad variety of technical tasks for an extensive mix of businesses. Each Progent support professional shares a proven collection of personal best practices which are incorporated into company-wide leading practices standards that Progent instills in its consulting personnel. This ensures that you get not just world-class IT capability, but also a support engineer with proven methods for applying technical knowledge to solve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-site help per minute. As a result, you are invoiced only for received services. Progent does not demand a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent provides on-site service, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no initialization charge and requires no retainer for support services delivered during regular working hours. Many service organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for quick solutions so you will not be tempted to allow minor problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By educating clients to handle technical issues that are within their comfort zone, Progent can focus on offering hard-to-find skills where Progent has little competition. Businesses who work with familiar independent service providers or who employ in-house support staffs benefit when Progent transfers knowledge about new technology and tested methodologies to make their networks more reliable, protected, and productive.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the few consulting companies to provide round-the-clock remote monitoring services based on MS System Center Operations Manager. MS Operations Manager allows your network support to be anticipatory rather than reactive. By uncovering potential issues before they result in lost productivity, network monitoring can keep your information network from stressful and costly availability losses.
How Does Our Company Start Getting Online Computer Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Online Support.

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