Even if your New York office works with a local independent consultant or maintains a full time IT staff that can deal with the majority of computer problems, Progent’s Microsoft certified engineers provide an easy and transparent virtual expansion of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the expertise to solve sudden system crises or especially complex integration projects.

Features of Progent's Online Computer Support for New York
Progent's online help, remote troubleshooting, system security expertise, and network administration services offer small offices in New York or anywhere in the state of New York unparalleled leverage for your support investment. Whether you require occasional telephone help and Internet-based troubleshooting or ongoing Help Desk Call Center services and network management, Progent's professionals can deliver your small business world class network support while permitting you to eliminate the cost and hassle of carrying a full-service in-house IT staff. Highlights of Progent's online help program include:

• Fast Telephone Contact with Microsoft Qualified Experts
  Progent's staff of Microsoft-certified technicians can deliver fast and affordable expertise to small companies in New York and is also ideal for networks in more remote regions of New York that lack technicians with proven expertise supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of experience supporting Microsoft solutions. As a Microsoft Gold Certified Partner consulting company, Progent has access to a broad selection of Microsoft support utilities, technical information, and continuing training.

• Per Minute Billing to Minimize Expenses
  Progent offers online help on a by-the-minute basis, so you are billed only for the support you use. Progent requires no minimum fee for phone help and imposes no monthly subscription fee. This saves you from facing big bills for quick fixes.

• Access to Cisco Network Architecture Specialists
  As a Certified Partner for Cisco Systems, Progent can provide help from on-staff specialists who have experience in planning, implementing, and troubleshooting networking solutions powered by Cisco products. Progent can provide a CCIE or CCNP to show you how to create fast, high-availability, and protected infrastructure for local and remote networking.

• Application Specialists Consulting
  Progent's basic consulting services include system integration, Microsoft Exchange consulting, system security planning, and Help Desk outsourcing support. Progent's Experts Team offers in-depth consulting expertise in specific application areas. Help offered by the Application Experts Group covers:
  • Great Plains Software Consulting and Programming
  • Microsoft Dynamics CRM Help
  • MS Project Support
  • Microsoft Excel Consulting
  • MS Office Consulting
  • Crystal Reports, MS Access, and FRx Consulting
  • UNIX, Linux and Sun Solaris Integration
  • Mac Help
  By offering a full service one-stop source for network generalists and specialists, Progent can deliver timely, cost-effective, and comprehensive information technology solutions that align with the special requirements of your business.

• State of the Art Remote Access Software
  Secure remote access allows Progent's service experts to see precisely what your users see. This makes it possible to find fast solutions to issues that might otherwise require a costly onsite service call. Sophisticated remote connectivity software and experienced engineers together enable Progent to resolve most network issues quickly and affordably. Progent is an industry leader in online troubleshooting and automated system analysis.

• Compatibility with Mainstream VPN Products
  Progent can provide secure Virtual Private Network access for gateways from leading VPN vendors such as Microsoft, Cisco, Netscreen and Checkpoint. Secure VPN remote connectivity enables the experts at Progent's Technical Response Center to access your network remotely without jeopardizing network security.

• 24x7 Support for Maximum System Availability
  For small companies with mission-critical applications, Progent can provide round-the-clock online technical services. Used in conjunction with remote 24x7 network monitoring based on Microsoft Operations Manager, this offering can help produce high network availability.

• Help Desk Call Center
  Progent's Help Desk outsourcing services are intended especially for budget-conscious small companies whose clients need instant access to a Help Desk service with expert telephone support and complete escalation capability.

Advantages of Progent's Network Help for Small Organizations in New York
Progent's online IT consulting services allow your City# small company to have the advantages of on-call, enterprise-class IT support without the expense of managing an in-house IT staff. Your network will acquire added strategic worth by becoming increasingly reliable, efficient, and protected. Benefits to your business include:

• Convenient remote expansion of your local IT resources
  For most small businesses in New York or anywhere in New York, nearby computer support providers, whether represented by freelance consultants or an internal IT staff, can resolve the majority of technical problems. On the other hand, IT crises sometimes strike when local support personnel are overstretched or absent, and some problems may be associated with technology that is unfamiliar to your usual service people. In these cases, Progent's online support experts give you a convenient, fast, and economical solution to augment your regular help and to pass on valuable knowledge to improve your capability to resolve future problems in-house.

• Reduced Dependence on Individual Consultants
  For network support, small businesses commonly rely on individual freelance consultants. Although freelance consultants have smaller internal costs than larger consulting firms and can often charge lower rates, they are occasionally stretched too thin, making it difficult to respond quickly to urgent situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in class, the absence of reserve help may require your company to go without assistance during an emergency. As your network expands, system downtime and trouble with vital software become more expensive. The money you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent provides an on-call source of reserve service experts to make sure your network stays available.

• Create a Scalable Foundation for Seamless Expansion
  Small companies often begin with an information system created on a modest budget. Without a strong infrastructure, band-aid repairs can get piled onto a shaky foundation. When a company grows, stability and scalability issues can impede the productivity of the organization. Such badly built environments require careful analysis, smart strategic planning, and extensive technical expertise to evolve to a network architecture able to provide the stable foundation to handle vital business requirements and facilitate future expansion.

• Interact with Solution Providers Instead of Product Vendors
  Small companies require advice and technical education to negotiate an increasingly complex maze of technology options available for accelerating business growth and improving efficiency. These companies do not need a network consultant who is motivated to resell a certain vendor's products. IT consulting and product sales can result in a situation where the proposed solution is designed around a predetermined technology instead of the genuine requirements of a client. Progent eliminates these conflicts by selling only services rather than products. This enables Progent to align IT expertise with the best needs of customers.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Partner support company and Progent's head count, breadth of IT experience, fine tuned remote support software, and understanding of enterprise networking allow small companies to escape the pitfalls associated with excessive dependence on smaller consulting firms, individual freelance service providers, or over=stretched in-house IT help.

Progent stands out by providing:

• Certified Knowledge of Microsoft's Full Family of Server Platforms
  Progent can provide in-depth expertise for Microsoft’s popular server platforms with services that include Windows Server 2003 integration, Microsoft Windows Server 2000 migration, Microsoft Windows NT migration, Microsoft Exchange 2003 Server support, Exchange Server 5.5 and Microsoft Exchange 2000 Server migration, and SQL 2005 expertise.

• Best Practices
  Progent’s staff of Microsoft and Cisco certified experts average more than ten years of real-world industry background, at the forefront of IT service, performing a wide range of IT tasks for a large array of clients. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent teaches its support team. This ensures that you get not only world-class technical capability, but also a consultant with field-tested methods for using computer knowledge to fix actual IT problems quickly.

• Value Pricing
  Progent's pricing model is to bill for phone support and on-site help by the minute. As a result, you are billed only for delivered services. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in areas where Progent offers in-person service, Progent does not charge for travel except for emergency support where on-site work is less than four hours. In addition, Progent imposes no startup charge and requires no monthly commitment. Many support firms impose substantial minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large invoices for fast solutions so you won't be forced to permit minor problems to stay unaddressed.

• Full Documentation of IT Services
  Progent has created a comprehensive support reporting system that records and formats detailed documentation for all billed services. Unlike many independent consultants or local support firms who provide minimal documentation or details of tasks performed, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the service documentation transmitted by each staff member to every client. The discipline of detailing and organizing service activity results in more effective service and avoids a slew of typical problems such as when a support client is virtually held captive to a consultant who refuses to let go of vital service information.

• Information Transfer
  Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to handle problems that are within their scope, Progent can concentrate on providing hard-to-find skills where Progent faces few competitors. Companies who utilize familiar independent service providers or who employ internal support staffs benefit when Progent transfers knowledge about critical technology and proven methodologies to make their networks more robust, secure, and productive.

• 24x7 Server Monitoring with Microsoft Operations Manager
  Progent is one of the only IT service companies to offer round-the-clock system monitoring services powered by Microsoft Operations Manager. This package allows your computer support to be proactive instead of reactive. By uncovering potential issues before they result in lost productivity, network monitoring can save your IT network from painful and expensive service disruptions.

How Does My Business Begin Receiving Remote Network Support from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent requirement for network help, go to Immediate Urgent Support.