Immediate Online Help for New York City IT Networks
Immediate Phone Support for New York City NetworksFor businesses located in New York City or anywhere in the state of New York, Progent provides remote help for computer systems powered by Microsoft, Cisco, Apple Mac, or Linux platforms. Progent's Microsoft certified engineers have provided online support to companies in all 50 states in the U.S. (See testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE network specialists to handle complex infrastructure issues, plus the services of CISA and CISSP-accredited security consultants to help with high-level security architecture and troubleshooting issues.

Progent's online technical support experts provide exceptional leverage because they possess the real-world experience and are equipped with the sophisticated tools needed to resolve most information system problems rapidly. This lowers immediate expenses because service calls use up fewer billable consulting minutes. Online help also avoids the cost of dispatching an engineer to your office. Your organization saves even more with incidental costs by minimizing or eliminating system outages and related losses due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's advanced remote technical support know-how is particularly important for businesses that rely on public clouds for critical infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be useful.

Progent's pricing model for remote help is designed to stretch your network support investment. Progent charges on a per-minute basis for phone consulting, so you pay just for the support that you receive. In contrast to typical remote support organizations, Progent requires no initialization fee or minimum fees. Progent's per-minute granularity and simple policy for billing eliminate situations where quick solutions somehow turn into large invoices. Progent's skill at dealing with problems efficiently means you saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an arsenal of customized technologies and proven processes that ensure the highest degree of effectiveness for online technical support and troubleshooting for IT networks of any size. Progent offers protected Virtual Private Network support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the engineers of Progent's Technical Response Center to connect to your company's system remotely without violating system security.

Progent's proven customer support reporting application includes thorough histories describing the support that Progent's clients have been provided. Progent's authorized consultants have access to the specifics of services delivered to each Progent client by any Progent consultant. This archive of problems and repairs is stored as an easily retrievable proprietary knowledge base that enables Progent's online support engineers to share their knowledge company-wide to ensure that the efficiency of Progent's support improves over time. Progent's advanced accreditations and close associations with key industry leaders including Cisco and Microsoft make available other extensive support databases and permit quick access to manufacturers' internal product engineers with the result that Progent's remote service experts are able to determine the best resolutions in the least time.

Remote technical support services available from Progent to companies in New York City and anywhere in the state of New York include:

Progent's ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent offers a family of budget-friendly, flat-rate managed services intended to enable small and mid-size businesses to benefit from the same best-of-breed IT solutions deployed by some of the industry's leading corporations. The ProSight portfolio of IT management outsourcing services covers all key facets of modern networking including email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security vendors to provide web-based control and comprehensive protection for your email traffic. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of analysis for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to defend endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to manage the entire threat progression including filtering, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates and monitors your backup processes and enables rapid restoration of vital files, applications and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map, monitor, enhance and debug their connectivity hardware like switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept current, copies and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when problems are detected. By automating tedious management and troubleshooting processes, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding devices that require critical software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your network running efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so that any looming issues can be resolved before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can save up to half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size organizations to obtain an objective evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler management, improved compliance with information security standards, higher utilization of network resources, faster troubleshooting, more dependable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery expert. The interview is designed to assess your company's ability to stop or recover quickly from a ransomware incident. Progent will work with you directly to collect information concerning your current security profile and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract information technology programs. Progent's rates for ongoing consulting tasks are determined according to the qualifications of the consultants assigned. Progent's experience with these special fields of computer technology enables customers to complete major initiatives economically and on time. Progent's special remote engineering solutions include:

  • Help Desk Services
    Progent's Call Center service offerings for companies with environments based on Windows, Cisco, Apple Mac OS X, UNIX, or Linux technology include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Call Center outsourcing services are ideal for companies who lack the resources to assemble and manage an internal Help Desk Call Center but who need quick response from a dependable Call Center with proficient telephone assistance as well as the technical depth to escalate complex tasks to high-level engineers.

    Progentís Virtual Call Center is intended for larger companies and acts as a seamless reinforcement of your established Helpdesk resources. Progent's Virtual Help Desk can serve as a an escalation alternative for the toughest network issues, or be ready in hectic instances when your ordinary support engineers are overwhelmed.

    Progent's Call Center staff of veteran network consultants provides your workers in New York City or anywhere in the state of New York quick assistance from an efficient technical support resource with extensive experience delivering phone support and online repair service for IT systems that incorporate Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux components. Progent's mission is to give the Call Center perception as a significant contributor to business performance, and Progent's policy is to solve and not merely record IT problems.

  • Applications Support: Training, Programming, and Integration
    Progent's Applications Consulting Group can supply phone-based advanced consulting support and education in key application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, customization, and training for familiar Microsoft business applications including CRM, MS Office Project, Office Word, and Excel. For more information concerning Progent's expertise, programming, and education services, refer to Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous networks that incorporate Linux, Hyper-V and VMware; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers businesses in New York City, or anywhere in the state of New York, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to fit your business so that your IT support is proactive and automated. By spotting potential problems before they cause downtime, proactive monitoring can ward off stressful and costly network failures. Progent can also provide help with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Mac OS X systems, Windows networks, or networks powered by a variety of operating systems.
How Your New York City Company Can Contact Progent's Online Service Professionals
To contact Progent about emergency online assistance with Microsoft Windows, Mac OS X, or Linux networks, go to Progent's Emergency Online Support, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and startups in New York City or anywhere in the state of New York, Progent's online network support specialists can provide expert and economical IT help the moment your company has to have it. Long experience delivering online technical assistance has led to Microsoft Gold Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online access technology to fix network problems quickly while eliminating the expense and lost time associated with on-site support visits.

Even if your New York City company has a regular independent support technician or employs a full time IT staff that can handle the majority of computer problems, Progentís Microsoft and Cisco certified consultants can offer a convenient and seamless virtual extension of your on-site resources in cases when your regular service personnel either don't have the availability or the expertise to deal with sudden network emergencies or especially challenging integration projects.

Details of Progent's Online Network Services for New York City
Progent's online support, remote troubleshooting, network security consulting, and system administration services give companies in New York City or anywhere in the state of New York the greatest leverage for your IT budget. Whether you require occasional telephone help and Internet-based network repair or full-time Help Desk outsourcing services and network administration, Progent's experts can provide your business world class network support while allowing you to avoid the cost and administration overhead of running a full-service in-house IT organization. Key features of Progent's online help program include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's number of employees, breadth of technical experience, fine tuned remote support software, and understanding of corporate IT enable offices to escape the pitfalls associated with excessive reliance on smaller service organizations, independent freelance consultants, or limited in-house resources.

Progent adds value by offering:

  • In-depth Expertise in Microsoft's Complete Line of Servers
    Progent offers world-class expertise for Microsoftís powerful server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration support services, Windows Server 2008 migration, Windows Server 2003 maintenance, Microsoft Exchange Server 2016 migration, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 maintenance, Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2016 upgrades, SQL Server 2014 support, and SQL Server management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to bill for online service and on-premises help per minute. Consequently, you are charged exclusively for received services. Progent does not demand a higher rate for after-hours or emergency service, and within California or in regions where Progent offers on-site support, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent imposes no initialization fee and asks no monthly commitment for services delivered during regular working hours. Many support firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids large invoices for fast repairs so you won't be forced to permit less critical problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to resolve technical issues that are within their comfort zone, Progent is able to focus on delivering high-value services where Progent faces little competition. Businesses who utilize familiar independent service providers or who maintain in-house support personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their IT environments more robust, secure, and efficient.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the few support companies to provide round-the-clock system monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be proactive instead of reactive. By revealing potential problems before they cause downtime, network monitoring can save your IT network from stressful and expensive availability disruptions.
How Does My Business Start Receiving Online Technical Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.















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