Immediate Online Troubleshooting for New York Small Office Networks For small businesses in New York or anywhere in New York, Progent offers support for computer systems powered by Microsoft, Cisco, Mac OS X, or Linux technology. Progent's Microsoft qualified engineers have provided online support to businesses in all 50 states in the United States. In addition, Progent offers the expertise of Cisco CCIE engineers to handle challenging infrastructure problems, plus the assistance of CISSP-certified security engineers to help with high-level security architecture and diagnostic jobs.
Progent's remote technical support experts provide excellent leverage due to the fact that they possess the real-world experience and are equipped with the advanced tools needed to resolve most network problems rapidly. This reduces direct expenses because solutions use up minimal billable minutes. Online support also avoids the expense of dispatching an engineer to your office. Your company benefits even more with indirect expenses by minimizing or avoiding system outages and associated losses due to business disruption, upset customers and vendors, unproductive employees, and de-focused management.
Progent's pricing policy for online help is structured to stretch your network support dollar. Progent bills on a per-minute basis for phone consulting, so you owe only for the services that you actually get. Unlike many online support companies, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute billing unit and simple model for pricing do away with scenarios where fast solutions somehow end up as major tabs. Progent's skill at solving problems efficiently translates into your company conserving cash.
Progent's Online Service Tools
Over time, Progent has fine tuned an array of customized technologies and field-tested methodologies that allow the highest level of efficiency for online help and troubleshooting for small business IT networks. Progent provides safe Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco Systems, Sonicwall and Watchguard. Protected VPN connectivity enables the engineers of Progent's remote service group to connect to your company's computer system without compromising network security.
Progent's proprietary service reporting application maintains thorough histories describing all service that Progent's clients have received. Progent's authorized engineers have access to the details of assistance rendered to every client by any Progent consultant. This archive of trouble tickets and fixes is organized as an easily searchable proprietary database that permits Progent's online support engineers to share their experiences company-wide to make sure that the efficiency of Progent's support improves over time. Progent's advanced accreditations and close partnerships with major industry leaders such as Cisco and Microsoft permit access to additional massive technical support knowledge bases as well as to manufacturers' internal engineering staff so Progent's remote consulting experts can find the best solutions quickly.
Online support provided by Progent to companies in New York and anywhere in the state of New York include:
Certified Microsoft Windows Support Progent's Microsoft-certified remote support engineers offer network problem solving and IT assistance for all Microsoft server and application technology. Progent is a Microsoft Gold Certified Partner network support company and can provide your organization the help of consulting professionals who can assist to deploy, support and administer the extensive family of MS Servers such as MS Windows 2003 Server, Microsoft SQL Server, ISA Server, Biztalk Server, Commerce Server, Content Management Server, Small Business Server, Exchange 2007 Server, Application Center, Microsoft SharePoint Services, Virtual Server, and Microsoft Operations Manager 2007 and MOM 2005.
Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Problem Solving The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network infrastructure consultants, and indicates an individual's technical knowledge at the master level. Cisco CCIEs know how to resolve even the most stubborn challenges occurring in network design, integration, management, protection, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's internal engineers in analyzing problems with Cisco IOS Software network management tools and developing alternate approaches or identifying program updates. Cisco qualified CCIEs offer exceptional value since their deep expertise allows them to solve the most difficult problems quickly. In common instances, less seasoned service providers can struggle for hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in minutes.
Few service firms make CCIEs available to support small and mid-size companies. Progent offers quick phone contact with a Cisco-qualified CCIE so your company can receive timely support for severe network issues that are lowering worker efficiency but are outside the experience of your regular IT maintenance resources. Progent's Cisco CCIE support experts can connect to your computer system using state-of-the-art remote troubleshooting technology to perform fast, safe, and affordable analysis and remediation.
Progent's Cisco-qualified CCIEs offer assistance with the entire range of Cisco's market leading selection of networking devices such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, wireless access points and bridges, wired and wireless Voice systems, Catalyst Series switches, plus VPN solutions.
CISSP and ISSAP Certified Network Security Engineers Progent's certified CISM and CISSP network security consultants offer a variety of system protection services that can strengthen the safety of your Microsoft Windows, Apple OS X, or Linux environment against assaults or help your company to recover rapidly following a serious breach. Security support available from Progent include: in depth network security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; fast cleanup after malicious assaults; integrating firewalls; building secure mechanisms for off-site and mobile communication; guarding your messaging infrastructure against viruses, spam and DHA attacks; and offering round-the-clock network monitoring.
UNIX/Linux, Sun Solaris, and Apple Mac OS X Expertise
Progent's UNIX, Linux, Solaris, and Apple Mac OS X phone-based consulting services cover a wide array of information technologies including network infrastructure, email systems, system and process security, UNIX and Microsoft Windows integration, VMware technologies for server hardware economization and easy management, and transitioning from legacy systems to Microsoft Windows or Linux-based environments. Progent's team-oriented approach to resolving technical problems enables quick escalation, if necessary, to engineers with appropriate expertise to handle challenging scenarios. This expedites repair of urgent problems, minimizes network downtime, and lowers support expense.
Progent's UNIX/Linux support engineers can provide urgent remote assistance analyzing problems affecting UNIX/Linux systems based on popular variants of UNIX such as:
Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract information technology projects that small businesses often need. Progent's charges for ongoing development or consulting projects are determined according to the qualifications of the engineers required. Progent's background in these important fields of information technology allows clients to complete critical projects economically and on schedule. Progent's special online consulting services include:
Help Desk Call Center Services
Progent's Help Desk Call Center support alternatives for small and midsize organizations with networks that incorporate Microsoft Windows, Cisco Systems, Mac OS X, UNIX, or Linux platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are designed for smaller businesses who lack the resources to build and maintain an internal Call Center but who want quick access to an effective Call Center with professional telephone support as well as the ability to escalate the most challenging problems to advanced consultants.
Progent’s Virtual Call Center is designed for bigger companies and acts as a seamless extension of your established Call Center resources. Progent's Virtual Call Center can serve as a an escalation alternative to resolve the toughest network challenges, or be available in hectic instances when your regular support engineers are too busy.
Progent's Help Desk consulting expertise can support you in establishing an effective new Call Center or revamping your established organization, selecting or enhancing Help Desk software products to meet the special requirements of your business, or providing occasional online personnel to reinforce your internal Help Desk resources to handle unusually busy events such as software migrations, mass upgrades, or rolling out new applications.
Progent's Call Center staff of veteran network experts gives your computer users in New York or anywhere in the state of New York instant communication with a dependable support resource with extensive background providing phone help and remote repair service for IT systems based on Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's mission is to give the Help Desk Call Center the reputation as a solid driver of company productivity, and Progent's aim is to fix instead of just document IT issues.
Business Applications Services: Education, Custom Programming, and Problem Solving
Progent's Applications Consulting Group can supply online and in-depth consulting support and training in key business application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can provide consulting expertise, custom development, and training for Microsoft applications including Microsoft CRM, MS Project, Word, and Microsoft Excel. For more information on Progent's consulting, programming, and training services, go to Progent's Applications Experts Services.
Online Network Monitoring Support
Progent offers businesses in New York, or anywhere in the state of New York, online network and server monitoring services powered by Microsoft Operations Manager, enhanced by Progent to suit your environment so your computer support is proactive and automated. By exposing possible problems before they grow into full-scale emergencies, system monitoring can minimize inconvenient and costly information system crises. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple Mac environments, Windows systems, or systems based on a combination of OS platforms.
How Your New York Business Can Contact Progent's Remote Service Experts
To contact Progent about emergency remote support with Microsoft, Mac OS X, or Linux/UNIX environments, visit Progent's Emergency Online Help, call 1-800-993-9400, or email information@progent.com.
For small offices and startups in New York or throughout the state of New York, Progent's phone-based network support engineers can deliver professional and cost-effective system help the instant your organization has to have it. More than a decade of offering online technical assistance has led to Microsoft Gold Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting capability and to refine remote access tools to repair computer problems rapidly while eliminating the cost and lost time associated with in-person support visits.
Even if your New York company works with a local independent consultant or employs a full time IT staff that can deal with common network issues, Progent’s Microsoft and Cisco certified consultants provide an easy and transparent remote expansion of your local resources for situations when your regular IT support personnel either don't have the time or the knowledge to handle sudden network crises or particularly complex integration projects.
Details of Progent's Online Network Support for New York
Progent's phone help, remote repair, system security consulting, and network management services offer small offices in New York or anywhere in the state of New York unparalleled leverage for your IT budget. Whether you require one-time phone support and Internet-based network repair or ongoing Help Desk outsourcing support and system management, Progent's professionals can provide your office world class IT support while permitting you to eliminate the cost and administration overhead of maintaining a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:
Immediate Telephone Access to Microsoft Qualified Experts
Progent's staff of Microsoft-certified engineers can deliver immediate and affordable expertise to small offices in New York and is also ideal for networks in more remote regions of New York that lack technicians with proven experience supporting Microsoft's current line of server technologies. All Progent engineers have at least 10 years of background integrating Microsoft solutions. As a Microsoft Gold Certified Partner support firm, Progent has the advantage of a broad range of Microsoft support tools, service databases, and continuing training.
By the Minute Billing to Minimize Costs
Progent provides online help on a by-the-minute basis, so you are charged only for the services you receive. Progent requires no minimum fee for phone support and imposes no periodic retainer. This keeps you from facing big bills for routine repairs.
Availability of Cisco Network Architecture Specialists
As a Registered Partner for Cisco Systems, Progent can provide the services of authorized professionals with experience in planning, deploying, and managing networking solutions powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and secure connectivity for fixed and mobile networking.
Application Specialists Group
Progent's core consulting offerings include technology integration, MS Exchange Server expertise, corporate security planning, and Help Desk Call Center support. Progent's Experts Team can provide in-depth consulting support in critical business applications. Help available from the Application Experts Team includes:
By offering a full service one-stop source for network generalists and application experts, Progent can tailor fast, cost-effective, and thorough IT solutions that meet the unique requirements of your company.
Sophisticated Remote Access Software
Protected online connectivity allows Progent's service experts to see exactly what your users see. This makes it possible to find fast fixes to problems that could otherwise demand a costly personal visit. Sophisticated online connectivity tools and expert technicians together allow Progent to repair most IT problems quickly and economically. Progent is a pioneer in offsite troubleshooting and remote network tracking.
Compatibility with Popular VPN Products
Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, Netscreen and Checkpoint. Protected VPN remote access enables the engineers at Progent's Technical Response Center to repair your network remotely without weakening network security.
Optional 24-hour Support for Maximum Network Uptime
For small companies with vital applications, Progent offers optional round-the-clock online support services. Used in conjunction with automated 24x7 network monitoring based on MS System Center Operations Manager, this offering can help ensure high system availability.
Help Desk Outsourcing
Progent's Help Desk outsourcing programs are intended specifically for budget-constrained small organizations whose workers require immediate access to a Help Desk service with expert telephone support and full escalation capability.
Benefits of Progent's IT Support for Small Organizations in New York
Progent's remote technical help services enable your City# small business to realize the benefits of immediate, enterprise-class network support without the cost of managing an in-house IT organization. Your information system will acquire greater business value by becoming more available, efficient, and protected. Advantages to your business include:
Convenient remote expansion of your on-site support resources
With most small offices in New York or anywhere in New York, local network support resources, whether made up of outside consultants or an in-house IT staff, can deal with the majority of network problems. However, major troubles can spring up when your regular support personnel are overstretched or unavailable, and some problems may be associated with technology that is unfamiliar to your onsite support people. In these cases, Progent's on-call service specialists offer a convenient, quick, and economical way to augment your local help and to convey valuable knowledge to increase your ability to handle downstream problems in-house.
Less Dependence on Freelance Consultants
For IT maintenance, small businesses commonly depend on individual freelance consultants. Although freelance service people have less internal costs than big service organizations and can afford to charge lower rates, they are often overextended, making it hard to respond rapidly to crisis situations. If an independent consultant is occupied with another client, ill, on vacation, or in training, the absence of fallback help may require your company to go without help during an emergency. As your small business expands, network downtime and trouble with vital applications are more expensive. The money you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent offers an on-call source of backup service experts to make sure your IT system is always up and running.
Create a Scalable Basis for Seamless Expansion
New organizations often start with an information architecture created on a shoestring budget. Lacking a scalable infrastructure, slap-dash fixes often get piled onto a shaky foundation. When a network grows, reliability and expandability issues can impede the success of the organization. These badly designed systems require proper analysis, intelligent long-term planning, and broad-based technical expertise to evolve to a system architecture able to provide the stable foundation to handle vital business demands and simplify downstream expansion.
Interact with Problem Solvers Instead of Technology Resellers
Small organizations require advice and technical education to negotiate an increasingly complicated maze of technology alternatives available for accelerating business success and enhancing productivity. These companies do not need a computer consultant who is motivated to earn a commission on a certain vendor's products. IT consulting and product selling can result in a scenario where the proposed
solution is designed around a predetermined product rather than the true requirements of a client. Progent avoids these conflicts by offering just services rather than products. This allows Progent to align technical expertise with the real interests of customers.
What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's number of employees, breadth of IT experience, fine tuned support software, and familiarity with enterprise networking enable small companies to escape the pitfalls associated with exclusive reliance on smaller service organizations, individual freelance service providers, or over=stretched in-house resources.
Proven Methodology
Progent’s team of Microsoft and Cisco certified experts average longer than ten years of real-world professional background, in the trenches of network service, performing a wide range of technical projects for a large array of clients. Each Progent consultant shares a refined collection of personal best practices which are combined into shared best practices training that Progent instills in its support personnel. This means that you get not only world-class technical skills, but also a consultant with proven methods for using technical knowledge to solve real-world IT problems quickly.
Value Pricing
Progent's pricing model is to charge for online support and on-premise visits by the minute. Consequently, you are charged only for received support. Progent does not demand a more expensive rate for after-hours or emergency support, and within California or in regions where Progent provides in-person support, Progent does not bill for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent imposes no initialization charge and asks no retainer. Many service organizations impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big bills for quick fixes so you won't be forced to permit less critical problems to stay unaddressed.
Complete Records of IT Services
Progent has created a comprehensive service reporting system that records and organizes complete documentation for all billed support activities. Unlike many independent consultants or local support organizations who provide scant documentation or details of services performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service documentation sent by every consultant to every client. The discipline of documenting and organizing support records allows more effective support and avoids a variety of common problems such as when a support customer is virtually held hostage to a consultant who refuses to let go of vital service information.
Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By educating customers to resolve problems that are within their comfort zone, Progent can concentrate on providing hard-to-find skills where Progent faces little competition. Companies who utilize trusted independent consultants or who employ in-house IT personnel benefit when Progent transfers knowledge about new technology and proven processes to make their IT environments more robust, protected, and productive.
24x7 Server Monitoring with MS System Center Operations Manager
Progent is one of the only IT service companies to offer 24x7 remote monitoring services based on MS System Center Operations Manager 2007. MS System Center Operations Manager 2007 allows your network maintenance to be proactive instead of reactive. By anticipating possible problems before they cause downtime, system monitoring can keep your IT network from stressful and costly availability losses.
How Does Our Company Begin Getting Online Technical Support from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent requirement for IT support, visit Immediate Urgent Support.
For small businesses in New York or anywhere in New York, Progent offers support for computer systems powered by Microsoft, Cisco, Mac OS X, or Linux technology. Progent's Microsoft qualified engineers have provided online support to businesses in all 50 states in the United States. In addition, Progent offers the expertise of Cisco CCIE engineers to handle challenging infrastructure problems, plus the assistance of CISSP-certified security engineers to help with high-level security architecture and diagnostic jobs.
Progent's Microsoft-certified remote support engineers offer network problem solving and IT assistance for all Microsoft server and application technology. Progent is a 
The Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network infrastructure consultants, and indicates an individual's technical knowledge at the master level. Cisco CCIEs know how to resolve even the most stubborn challenges occurring in network design, integration, management, protection, and problem solving. Cisco qualified CCIEs operate with the highest priority with Cisco's internal engineers in analyzing problems with Cisco IOS Software network management tools and developing alternate approaches or identifying program updates. Cisco qualified CCIEs offer exceptional value since their deep expertise allows them to solve the most difficult problems quickly. In common instances, less seasoned service providers can struggle for hours or even days with the same problems that a Cisco-qualified CCIE can dispose of in minutes.
Progent's certified CISM and CISSP network security consultants offer a variety of system protection services that can strengthen the safety of your Microsoft Windows, Apple OS X, or Linux environment against assaults or help your company to recover rapidly following a serious breach. Security support available from Progent include: in depth network security evaluation utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Hydra; fast cleanup after malicious assaults; integrating firewalls; building secure mechanisms for off-site and mobile communication; guarding your messaging infrastructure against viruses, spam and DHA attacks; and offering round-the-clock network monitoring.
