Remote Computer Support Services for New York Small Business IT Networks
For small organizations and new businesses in New York or throughout the state of New York, Progent's phone-based computer support specialists can deliver effective and cost-effective system help the moment your business requires it. More than 10 years of providing online repair services has led to Microsoft Gold Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting capability and to refine online access tools to solve computer problems quickly while eliminating the expense and lost time associated with on-site service calls.
Even if your New York small business relies on a regular independent support technician or employs a full time organization that can deal with the majority of computer issues, Progent’s Microsoft and Cisco certified engineers provide a convenient and transparent virtual expansion of your local resources in cases when your usual IT support personnel either don't have the time or the expertise to solve unexpected system emergencies or particularly challenging integration projects.
Features of Progent's Remote Computer Support for New York
Progent's phone support, remote repair, system security consulting, and network management services offer small offices in New York or throughout the state of New York the greatest leverage for your IT investment. Whether you require one-time telephone support and remote network repair or full-time Help Desk outsourcing services and network management, Progent's experts can provide your company enterprise-level IT support while permitting you to eliminate the cost and administration overhead of running a full-service internal IT staff. Key features of Progent's National Remote Support program include:
Fast Telephone Contact with Microsoft Certified Support Specialists
Progent's team of Microsoft-certified engineers can deliver fast and economical expertise to small offices in New York and is also ideal for customers in more remote regions of New York that have a limited supply of consultants with proven expertise supporting Microsoft's current family of server technologies. All Progent engineers have over 10 years of background supporting Microsoft solutions. As a Microsoft Gold Certified Partner consulting company, Progent has access to a wide range of Microsoft support tools, technical information, and on-going education.
Per Minute Rates to Minimize Costs
Progent offers online support on a by-the-minute billing plan, so you are billed only for the services you use. Progent has no minimum fee for online service and imposes no monthly retainer. This keeps you from paying big bills for simple repairs.
Availability of Cisco Network Design Professionals
As a Registered Partner for Cisco Systems, Progent can provide the services of authorized professionals who have experience in planning, deploying, and supporting networking environments powered by Cisco technology. Progent can offer a CCIE or CCNP to help you build high-speed, reliable, and protected infrastructure for wireline and wireless networking.
Application Experts Team
Progent's core consulting offerings consist of technology integration, MS Exchange expertise, system security design, and Help Desk outsourcing support. Progent's Application Experts Team offers in-depth consulting expertise for specific application areas. Help offered by the Application Experts Group includes:
By offering a full service one-stop source for IT generalists and specialists, Progent can deliver fast, cost-effective, and comprehensive information technology solutions that match the specific needs of your company.
Sophisticated Online Access Tools
Protected online connectivity permits Progent's service experts to observe precisely what your customers see. This makes it easier to find fast solutions to issues that might otherwise require a costly onsite service call. Effective online access software and expert technicians together enable Progent to resolve most IT problems rapidly and affordably. Progent is a pioneer in offsite troubleshooting and automated network monitoring.
Compatibility with Leading VPN Gateways
Progent supports safe Virtual Private Network access for gateways from major VPN providers including Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.
24x7 Service for Maximum Network Uptime
For small organizations with mission-critical applications, Progent can provide round-the-clock online support services. Combined with remote 24x7 server monitoring based on Microsoft's MOM platform, this service can help produce high network uptime.
Help Desk Services
Progent's Help Desk Call Center programs are intended specifically for budget-constrained small organizations whose workers require instant recourse to a Help Desk service with expert phone support and full escalation capability.
Advantages of Progent's IT Support for Small Businesses in New York
Progent's online IT consulting services allow your City# small company to have the benefits of timely, expert IT support without the expense of managing an in-house IT organization. Your network will acquire greater strategic value by being increasingly available, efficient, and secure. Advantages to your company include:
Convenient remote extension of your local support resources
For most small offices in New York or anywhere in New York, local computer service providers, whether consisting of independent consultants or an internal maintenance staff, can deal with typical technical issues. On the other hand, IT crises may strike when local resources are too busy or unavailable, and some problems may be associated with technology that is beyond the scope of your local support people. In these cases, Progent's online service experts provide a convenient, quick, and budget-friendly solution to augment your local resources and to pass on valuable knowledge to improve your ability to resolve downstream problems locally.
Reduced Dependence on Freelance Consultants
For network support, small companies commonly depend on independent freelance consultants. Although independent service people carry less internal costs than larger consulting firms and can often charge marginally less, they are occasionally overbooked, making it hard to respond rapidly to crisis situations. If an independent service provider is busy with another customer, sick, on a trip, or in training, the absence of backup personnel may force your business to wait for help during an emergency. As your network grows, system unavailability and problems with critical software are more costly. The money you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent provides an on-call source of backup service experts to make sure your IT system stays up and running.
Create a Solid Basis for Seamless Expansion
New organizations typically start with an IT architecture implemented on a shoestring budget. Lacking a proper framework, band-aid repairs often get thrown on top of a shaky foundation. When a network grows, reliability and expandability issues can hinder the productivity of the organization. These badly designed environments require careful assessment, smart strategic planning, and extensive IT expertise to evolve to a network infrastructure able to deliver the stable foundation to handle critical business requirements and facilitate future expansion.
Interact with Solution Providers Rather Than Technology Resellers
Small offices require advice and technical education to negotiate an ever more complex maze of product alternatives capable of promoting business success and improving productivity. These companies hardly need a network consultant who is attempting to sell a specific vendor's products. Network support and product sales can result in a situation where the proposed
solution is designed around a predetermined technology rather than the true requirements of a small business. Progent avoids these dilemmas by offering only services rather than products. This enables Progent to match technical expertise with the best interests of clients.
What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's staff size, range of technical background, refined remote support tools, and understanding of enterprise networking allow small businesses to escape the limitations of exclusive dependence on smaller consulting firms, individual freelance consultants, or over=stretched internal resources.
Proven Methodology
Progent’s staff of Microsoft and Cisco certified experts average longer than ten years of hands-on industry background, in the trenches of network support, performing a wide range of IT projects for an extensive mix of clients. Every Progent support professional shares a refined set of personal best practices which are combined into shared best practices training that Progent teaches its consulting team. This means that you get not just expert IT capability, but also a support engineer with proven approaches for using computer knowledge to repair real-world network problems quickly.
Value Pricing
Progent's pricing policy is to charge for online service and on-site visits by the minute. Consequently, you pay just for delivered support. Progent does not impose a more expensive rate for after-hours or urgent service, and within California or in areas where Progent provides on-site support, Progent does not bill for travel except for urgent support where on-site work is less than four hours. Also, Progent imposes no minimum charge and asks no monthly commitment. Many service organizations demand large minimum payments or charge for each quarter hour or longer. Progent's small granularity avoids big bills for fast fixes so you will not be tempted to allow simple problems to fester.
Complete Documentation of Delivered Services
Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all delivered services. Unlike some freelance consultants or local support organizations who provide minimal documentation or specifics of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has use of the support reports transmitted by each staff member to every client. The discipline of detailing and organizing support records allows more effective service and avoids a variety of common problems such as when a service customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.
Knowledge Transfer
Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to handle problems that are within their comfort zone, Progent can concentrate on offering high-value services where Progent has few competitors. Companies who utilize familiar freelance service providers or who employ in-house IT personnel benefit when Progent passes on information about new technology and proven processes to make their networks more reliable, secure, and productive.
Automated Server Monitoring with Microsoft MOM
Progent is one of the few consulting firms to provide 24x7 system tracking services powered by Microsoft Operations Manager. This package causes your network maintenance to be proactive rather than reactive. By uncovering potential issues before they cause downtime, system monitoring can save your IT network from painful and costly availability disruptions.
How Does Our Company Start Receiving Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent requirement for IT help, go to Immediate Emergency Support.
Progent delivered a wireless networking solution that allowed a school to increase productivity and eliminate the recurring expense of a dedicated wireline connection. Progent proposed a Proxim Tsunami wireless 60Mbps bridge. The low-cost building-to-building Proxim bridge is designed for interfacing remote locations up to 2.5 miles apart and can reach even greater ranges. This wireless solution offered improved performance and dependability than recourse to amplifying the 802.11b network, and since it uses the 5.8Ghz band it provided immunity to outside interference.
Progent's consultants offer Apple Mac users a variety of services including desktop support, integration with Windows-based networks, e-mail and telephony help, specialized software development, and individualized user education. Progent's Apple-certified specialists and Microsoft-certified consultants can help your business design and maintain a safe, highly available IT system and communications infrastructure to support networks in which Apple Mac servers and workstations work with Windows-powered and UNIX/Linux-based technology.
Progent's Apple Mac experts can promote the creative aspect of Mac environments by offering consulting services and training in graphics, sound, and video. Progent's support professionals can provide help in a range of Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with special projects such as capturing or digitizing audio or video or configuring an audio/video production facility.
Broadwing Communications is the first carrier to complete an all-optically switched backbone network offering low latency and high performance. Broadwing provides a rich spectrum of data transports such as Broadwing T1, Point-to-Point T1, T3, DSL, ISDN, and Asynchronous Transfer Mode. Broadwing Communications also provides VoIP service plus switched and dedicated voice long distance. Progent has an agency agreement with Broadwing and is an authorized Microsoft Gold Certified Partner and a Cisco Systems Partner equipped with the expertise to help you incorporate Broadwing data/voice services to create an enterprise-class, cohesive communications infrastructure on a realistic budget.
Progent provides consulting for security auditing products such as LANguard from GFI for running a set of automatic network auditing scans to identify potential security problems. Progent has extensive knowledge of network auditing tools and can help you to understand audit reports and respond appropriately. Progent can show you how to build security into your business processes, install scanning tools, define and implement a protected network environment, and suggest procedures to optimize the safety of your network. Progent's security professionals are ready to assist you to configure a firewall, design safe remote access to email and business applications, and integrate VPN. Progent's qualified security engineers can also validate the protection of web software and can provide extensive information security evaluations of enterprise-wide security to validate your company's compliance with recognized industry security standards such as HIPPA, PCI, and ISO.
MS Dynamics GP 10.0 accounting software is a comprehensive business management and analytics platform that integrates data and operations across your business, interfaces seamlessly with other solutions, and connects workers, customers and vendors regardless of time or location. Designed for small to mid-size companies, Great Plains 10.0 delivers functionality for accounting, analytics and reporting, project management, inventory and order processing, e-commerce, human resource management, customer relationship management, field force automation, manufacturing, retail, and online business services. Progent can show you how to install and manage a reliable, protected computer and network infrastructure to support Microsoft Dynamics Great Plains, and can give you access to expert Great Plains professionals to help your business exploit the full potential of Great Plains Release 10.0.
Progent's certified Internet Security and Acceleration Server consultants have extensive backgrounds developing Microsoft-based security solutions for IT networks with multiple locations, mobile workers, and mission-critical web-based applications. A Progent ISA 2004 Firewall engineer is ready to help your small or mid-size company design and implement an installation of ISA Server 2004 that meets your IT security needs without restricting your productivity.
Progent can provide small businesses in the San Francisco Bay Area and select locations across the U.S. with an expert familiar with the new features of MS Word 2007 and 2003. An engineer from Progent's Experts Team can show you how to integrate Microsoft Word's powerful components into the operations of your business, assist with creating templates and developing time-saving macros, or provide individual education to keep your company up to speed on Microsoft Word 2007 and 2003. Progent's engineers can help your business integrate and manage a secure, robust IT system infrastructure to support your Microsoft Word applications.
Small to mid-sized businesses can now get all the advantages of Microsoft Operations Manager and also have fast access to Progent’s Microsoft and Cisco certified IT support experts. With Progent's affordably priced IT service programs, mid-size businesses can choose a basic MOM-based co-sourcing service program with network monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive 24x7 outsourcing package. Progent offers expertise in MOM 2005 and MOM 2000 to provide small company information systems world-class availability, security and performance.
If your business runs a UNIX, Linux, or Sun Solaris environment or a mixed-platform computer system, Progent's CISM, CISSP and ISSAP-qualified consultants can help your whole enterprise in a wide array of security topics such as security administration practices, security design and models, connection control products and techniques, software development security, business processes security, hardware security, telecommunications, infrastructure and Internet security, and disaster recovery planning. CISM, CISSP and ISSAP define the fundamental competencies and worldwide standards of performance that information security professionals are expected to master. These certification provide executive management the confidence that those who have earned their CISM or ISSAP certification have demonstrated the experience and theory to offer effective security support and consulting services.
Progent practices knowledge transfer from Progent's consultants to clients. By teaching clients to deal with problems that are within their comfort zone, Progent is able to concentrate on offering high-value services where Progent has few competitors. Small companies who utilize trusted freelance consultants or who employ internal IT personnel benefit when Progent passes on knowledge about critical technology and proven processes to make their networks more reliable, protected, and productive.
If your company computer system combines UNIX, Linux or Sun Solaris technology with Windows, Progent can help you to integrate your computers into a unified network that allows all your OS platforms to coexist for simple management, seamless information exchange, high availability, enhanced throughput, and strong security. Progent's UNIX and MS Windows integration support services include network architecture integration and support, consulting for Microsoft Windows services for UNIX (SFU), remote network monitoring and administration, online technical support and repair, on-site technical support, and help desk call center support.
Progent's ISSAP certified security consultants, or Information Systems Security Architecture Professionals, are experts who have been awarded ISSAP Certification as a result of thorough examination and significant experience with network security architecture. ISSAP security experts have in-depth knowledge of access control systems and methodologies, phone system and network infrastructure security, cryptography, requirements analysis, BCP and disaster recovery planning (DRP), and physical security integration. Progent's ISSAP-certified security experts can help your company with all phases of architecture security.
