New York, NY Metro Area Contact Information:

City Street Address Contact Information
Manhattan, NY 555 Madison Avenue
5th Floor
Manhattan, New York, 10022
Sales Phone: 646-727-4666

Link: Manhattan Network Support Services
Brooklyn, NY 300 Cadman Plaza West
One Pierrepont Plaza
12th Floor
Brooklyn, New York, 11201
Sales Phone: 929-299-0003

Link: Brooklyn Network Support Services
Queens, NY 118-35 Queens Blvd.
Forest Hills, New York, 11375
Sales Phone: 347-868-6668

Link: Queens Network Support Services

Immediate Remote Help for New York City Information Networks
Urgent Remote Consulting for New York City NetworksFor companies in New York City or anywhere in New York, Progent offers remote help for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft qualified consulting experts have provided online support to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE-certified engineers to solve challenging networking issues, plus the assistance of CISA and CISSP-accredited security engineers to handle advanced security design and diagnostic jobs.

Progent's remote technical support engineers offer exceptional value because they possess the real-world background and are equipped with the advanced tools required to resolve the majority of network problems quickly. This reduces immediate costs since service calls accumulate minimal billable minutes. Remote support also eliminates the cost of sending an engineer to your site. Your company benefits even more in indirect expenses by minimizing or avoiding network downtime and related costs stemming from business disruption, upset clients, unproductive employees, and distracted management. Progent's advanced remote consulting know-how is particularly important for businesses that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an option.

Progent's pricing policy for remote support is structured to stretch your IT service dollar. Progent bills per minute for phone assistance, so you are invoiced just for the support that you receive. Unlike many remote service organizations, Progent requires no initialization fee or minimum payments. Progent's one-minute granularity and simple policy for billing eliminate situations where fast solutions somehow end up as large invoices. Progent's penchant for handling technical issues efficiently means you saves money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has refined an arsenal of optimized tools and field-proven processes that permit the maximum degree of effectiveness for remote help and troubleshooting for computer systems of all sizes. Progent offers secure VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access enables the staff of Progent's Technical Response Center to link to your company's system remotely without violating network security.

Progent's proven service reporting application maintains thorough histories describing all service that Progent's customers have been provided. Progent's staff consultants have access to the history of support provided to each Progent customer by every Progent consultant. This archive of anomalies and responses is organized as an easily retrievable support database that allows Progent's remote technical engineers to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's support services grows over time. Progent's extensive list of accreditations and close associations with major vendors such as Cisco and Microsoft make available other extensive support knowledge bases and allow fast access to vendors' in-house engineering staff with the result that Progent's remote consulting experts can find the most efficient solutions promptly.

Remote technical support services provided by Progent to businesses in New York City and anywhere in the state of New York include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price managed services designed to enable small and medium-size organizations to utilize the same best-of-breed IT solutions used by many of the industry's top enterprises. The ProSight line of network management outsourcing services covers all key facets of modern networking including email content filtering, behavioral-based threat defense, automated backup/recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning tools to guard endpoints and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-matching AV products. ProSight ASM protects local and cloud resources and provides a single platform to manage the complete malware attack progression including blocking, detection, containment, cleanup, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer economical in-depth security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint control, and web filtering through cutting-edge technologies packaged within a single agent accessible from a unified console. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require immediate action. Progent's consultants can also help your company to set up and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of critical data, apps and VMs that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide advanced support to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, when needed, can help you to restore your critical data. Learn more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security companies to deliver centralized management and world-class protection for your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further level of analysis for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and debug their connectivity appliances like routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network diagrams are always current, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that need critical software patches, or isolating performance issues. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT personnel and your Progent consultant so that all looming issues can be addressed before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents related to managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to get an objective evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits help you see how well the deployment of your core network assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable Active Directory system. Both also include a year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security requirements, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and less downtime. See more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's ability to block or recover rapidly from a ransomware attack. Progent will consult with you personally to gather information about your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective security and backup/recovery environment that aligns with your company's needs. For more information, see The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent can provide the services of seasoned remote consulting experts for contract information technology programs. Progent's rates for ongoing consulting tasks are set according to the qualifications of the consultants involved. Progent's experience with these important areas of computer technology enables customers to complete critical initiatives economically and on time. Progent's special remote consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Call Center support programs for companies with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are ideal for organizations who don't have the money or time to build and maintain an internal Call Center but who want fast access to an effective Help Desk Call Center with professional telephone support as well as the ability to escalate complex tasks to high-level consultants.

    Progent's Call Center consulting expertise can assist you in creating an effective new Call Center or revamping your existing one, identifying or customizing Help Desk Call Center software products to meet the special demands of your business, or adding temporary online personnel to supplement your internal Help Desk Call Center team to handle demanding events such as software transitions, mass upgrades, or rolling out brand new business software.

    Progent's Help Desk Call Center team of veteran network experts provides your clients in New York City or anywhere in the state of New York immediate contact with an efficient technical support resource with extensive background providing phone support and online diagnostics for computer environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's focus is to give the Call Center recognition as a major driver of business success, and Progent's goal is to resolve rather than merely record IT issues.

  • Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Experts Team offers online advanced engineering expertise and education in specific application fields such as ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide expertise, custom development, and training for familiar Microsoft applications including Microsoft CRM, Office Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more about Progent's expertise, custom programming, and training services, refer to Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and install a new deployment of System Center 2016, extend or tune your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring Support
    Progent can deliver businesses in New York City, or anywhere in the state of New York, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can adapt SCOM to suit your business so that your network maintenance is proactive and automated. By exposing potential trouble spots before they result in full-scale emergencies, remote monitoring can ward off stressful and costly network breakdowns. Progent can also use network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X systems, Windows systems, or systems powered by multiple OS platforms.
How Your New York City Company Can Contact Progent's Remote Support Experts
To contact Progent about emergency remote expertise with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX networks, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or visit Contact Progent. For businesses and new ventures in New York City or throughout the state of New York, Progent's online computer support specialists can provide expert and economical IT support whenever your company has to have it. Long experience delivering online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has allowed Progent to develop high-end troubleshooting skills and to fine tune remote connectivity tools to repair network problems rapidly while avoiding the expense and lost productivity that comes with on-site service visits.

Even if your New York City business relies on a regular freelance consultant or employs an in-house IT staff that can deal with day-to-day computer problems, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and transparent virtual expansion of your on-site resources for situations when your regular IT support personnel either don't have the availability or the knowledge to fix sudden system emergencies or especially complicated integration projects.

Advantages of Progent's IT Support for Businesses in New York City
Progent's online IT consulting services allow your New York City organization to enjoy the advantages of immediate, enterprise-class network support without the expense of managing an in-house IT staff. Your network will derive added strategic value by being increasingly reliable, productive, and secure. Advantages to your business include:

  • Seamless remote extension of your on-site IT resources
    With most organizations in New York City and throughout New York, nearby computer service providers, whether made up of outside consultants or an internal maintenance staff, can handle the majority of network problems. On the other hand, IT crises sometimes occur when local resources are overstretched or unavailable, and some trouble may involve technology that is unfamiliar to your local support people. In these situations, Progent's on-call support specialists provide a convenient, fast, and affordable solution to supplement your local help and to pass on useful information to increase your ability to resolve future problems locally.

  • Less Dependence on Freelance Service Providers
    For IT support, smaller businesses commonly rely on individual freelance service providers. Although freelance service people carry smaller overhead than big support companies and can often charge marginally less, they are occasionally overbooked, making it difficult to respond quickly to crisis situations. If an independent service provider is occupied with another client, sick, on a trip, or in class, the lack of reserve help may require your business to wait for help during an emergency. As your business grows, system unavailability and trouble with vital software become more expensive. The money you thought you were conserving on an independent can be consumed fast by lost productivity. Progent offers a dependable source of reserve service expertise to make sure your network stays up and running.

  • Create a Solid Basis for Seamless Growth
    Organizations typically start with an IT architecture implemented on a modest budget. Lacking a strong framework, band-aid repairs can get piled onto an unstable foundation. When a company grows, stability and expandability problems can impede the success of the business. These poorly built environments require careful assessment, intelligent long-term planning, and extensive IT expertise to evolve to a network infrastructure able to deliver the stable foundation to handle current business demands and simplify downstream expansion.

  • Work with Solution Providers Instead of Technology Sellers
    Smaller businesses require advice and technical training to navigate through an increasingly complicated array of technology alternatives available for promoting business success and improving productivity. Businesses hardly need a computer consultant who is motivated to resell a specific vendor's technology. Network consulting and product sales can result in a scenario where the proposed solution is built around a profitable technology instead of the true requirements of a business. Progent eliminates these conflicts of interest by selling only services rather than products. This enables Progent to match IT expertise with the real needs of clients.

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Partner support company and Progent's head count, breadth of technical background, refined remote support tools, and understanding of corporate IT allow companies to avoid the limitations associated with excessive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched internal resources.

Progent stands out by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average longer than a decade of hands-on professional experience, at the forefront of IT support, performing a broad range of technical projects for a large array of customers. Each Progent support professional shares a refined set of personal best practices which are combined into shared best practices standards that Progent teaches its consulting staff. This guarantees that you get not only world-class IT skills, but also a consultant with proven methods for applying computer knowledge to solve real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-premises visits by the minute. As a result, you are charged only for delivered support. Progent does not demand a higher rate for off-hours or urgent service, and inside California or in regions where Progent provides in-person support, Progent does not charge for travel except for urgent support where on-site work is less than four hours. Also, Progent imposes no initialization fee and asks no retainer for support services delivered during normal working hours. Many support organizations impose large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity avoids big invoices for fast solutions so you will not be forced to allow minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to handle technical issues that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent has little competition. Businesses who utilize familiar independent consultants or who employ internal IT staffs benefit when Progent passes on information about critical technology and proven methodologies to make their IT environments more reliable, protected, and productive.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support companies to offer 24x7 network monitoring services based on MS Operations Manager. MS Operations Manager causes your network support to be anticipatory rather than reactive. By uncovering potential issues before they cause downtime, system monitoring can save your information network from stressful and expensive service losses.
How Does Our Company Begin Receiving Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT support, go to Immediate Technical Support.















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