Fast and Affordable Online Help for New York City Computer Systems
Urgent Online Help for New York City SystemsFor businesses in New York City or anywhere in New York, Progent provides online support for networks powered by Microsoft, Cisco, Mac, or Linux technology. Progent's Microsoft qualified professionals have provided remote troubleshooting to companies in every state in the United States. (See recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to handle complex networking problems, plus the assistance of CISA and CISM-certified security consultants to help with high-level security architecture and troubleshooting jobs.

Progent's remote support experts offer exceptional value due to the fact that they possess the real-world background and have access to the sophisticated tools required to resolve most information system issues quickly. This reduces direct costs because solutions use up minimal billable minutes. Online support also eliminates the expense of dispatching an engineer to your office. Your organization saves additionally in incidental expenses by reducing or eliminating system outages and related losses stemming from business disruption, disgruntled customers and vendors, idle employees, and de-focused management. Progent's extensive remote technical support expertise is particularly helpful for businesses that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing policy for online help is designed to stretch your network support dollar. Progent charges by the minute for phone consulting, so you are billed exclusively for the services that you receive. Unlike typical remote support companies, Progent asks for no initialization fee or minimum fees. Progent's per-minute granularity and clean policy for billing save you from scenarios where quick repairs somehow turn into big tabs. Progent's skill at disposing of problems efficiently means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has mastered a collection of customized tools and proven methodologies which ensure the highest level of efficiency for online consulting and repair for information networks of any size. Progent provides safe Virtual Private Network support for gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the engineers of Progent's remote service group to link to your system without compromising network security.

Progent's proven service reporting application maintains extensive records of the support that Progent's clients have received. Progent's staff consultants have the benefit of the records of support provided to every Progent customer by every Progent engineer. This database of problems and repairs is stored as an easily searchable internal knowledge base that allows Progent's online technical professionals to share their experiences with the whole team to make sure that the effectiveness of Progent's support services grows daily. Progent's advanced certifications and formal partnerships with important technology companies including Cisco and Microsoft open up other vast technical support databases and permit priority access to manufacturers' in-house support staff so Progent's remote service specialists are able to arrive at the best solutions promptly.

Remote support services offered by Progent to businesses in New York City and throughout the state of New York include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a family of affordable, fixed-price services designed to enable small and mid-size businesses to benefit from the same advanced technology deployed by many of the world's top enterprises. Progent's ProSight series of value-priced network management outsourcing services for small and mid-size organizations addresses all critical facets of modern networking including email protection, security and compliance, disaster recovery, and network infrastructure monitoring and management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security vendors to deliver centralized management and comprehensive security for all your inbound and outbound email. The powerful architecture of Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis technology to guard endpoints and servers and VMs against new malware attacks like ransomware and email phishing, which easily get by legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and offers a single platform to address the entire threat lifecycle including blocking, detection, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital files, apps and virtual machines that have become lost or damaged due to component failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map out, track, reconfigure and troubleshoot their connectivity appliances such as routers and switches, firewalls, and access points plus servers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends notices when issues are detected. By automating complex management processes, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, locating appliances that require important updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop and management service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by checking the health of vital assets that drive your information system. When ProSight Systems Watch detects a problem, an alert is transmitted automatically to your designated IT personnel and your Progent engineering consultant so that any looming problems can be addressed before they can impact productivity Learn more about ProSight Systems Watch server and desktop management consulting.

Special Consulting Programs Available from Progent
Progent offers the services of seasoned online consulting experts for special IT programs. Progent's rates for longer-term consulting projects are determined according to the qualifications of the engineers required. Progent's background in these special areas of computer technology allows clients to complete major initiatives within budget and on time. Progent's special remote consulting services include:

  • Help Desk Expertise
    Progent's Help Desk Call Center service offerings for companies with environments that incorporate Microsoft, Cisco, Apple Mac, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are designed for businesses who don't have the resources to assemble and manage an in-house Help Desk but who want fast response from a dependable Help Desk Call Center with proficient telephone support plus the ability to escalate the most challenging tasks to advanced consultants.

    Progent's Call Center consulting services can aid you in building an effective new Help Desk Call Center or revamping your current one, evaluating or enhancing Call Center software to meet the particular demands of your business, or providing temporary online personnel to work with your existing Help Desk resources to deal with demanding situations such as software migrations, mass updates, or installing brand new applications.

    Progent's Call Center staff of veteran network consultants offers your workers in New York City or anywhere in the state of New York fast assistance from an effective support group with years of experience delivering phone consulting and online repair service for IT systems based on Microsoft, Cisco, Apple Mac, or UNIX/Linux technology. Progent's charter is to give the Call Center recognition as a significant driver of business efficiency, and Progent's target is to fix instead of merely track IT problems.

  • Applications Support: Education, Customization, and Integration
    Progent's Applications Experts Team provides remote advanced engineering expertise and education in specific application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers consulting, programming, and training for familiar Microsoft applications including CRM, Microsoft Project, Office Word, and Office Excel. To learn more information about Progent's consulting, custom programming, and education offerings, see Progent's Applications Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10; seamless integration of multi-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist organizations of any size to plan and configure a new deployment of System Center 2016, expand or tune your current one, upgrade efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in New York City, or anywhere in the state of New York, remote hybrid network monitoring by providing Microsoft System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to suit your environment so your IT support is proactive rather than reactive. By detecting possible trouble spots before they evolve into downtime, automated monitoring can ward off inconvenient and costly service crises. Progent can also assist with system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Apple Mac environments, Microsoft Windows environments, or environments that support a variety of OS platforms.
How Your New York City Business Can Contact Progent's Online Service Experts
To contact Progent about urgent remote expertise with Microsoft Windows, Apple Mac, or Linux/UNIX environments, go to Progent's Nationwide Online Help, call 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in New York City or throughout the state of New York, Progent's online computer support specialists can deliver professional and economical IT support whenever your organization needs it. Long experience providing online technical assistance has earned Microsoft Gold certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to fine tune online access tools to solve IT problems rapidly while eliminating the expense and lost productivity that comes with in-person service calls.

Even if your New York City organization has a local freelance support technician or maintains a full time IT staff that can deal with typical network issues, Progentís Microsoft certified engineers are available to provide an easy and seamless remote extension of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the expertise to address sudden network crises or particularly challenging integration projects.

Features of Progent's Remote Network Support for New York City
Progent's online support, remote repair, network security expertise, and network management services give companies in New York City or anywhere in the state of New York unparalleled leverage for your IT investment. Whether you require occasional telephone help and remote troubleshooting or ongoing Help Desk Call Center support and network management, Progent's experts can deliver your company world class network support while permitting you to eliminate the expense and administration overhead of carrying a large in-house IT organization. Highlights of Progent's online help services include:

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's number of employees, range of IT knowledge, refined remote support software, and familiarity with corporate IT allow offices to avoid the limitations associated with exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited in-house resources.

Progent stands out by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified experts average more than a decade of real-world professional background, at the front lines of network service, executing a wide variety of technical tasks for a large mix of clients. Each Progent consultant shares a proven set of personal best practices which are incorporated into shared best practices standards that Progent teaches its support team. This ensures that you get not only world-class IT skills, but also a consultant with field-tested methods for applying technical knowledge to fix actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-premises help per minute. Consequently, you owe only for delivered support. Progent does not impose a higher rate for after-hours or priority support, and within California or in areas where Progent offers in-person support, Progent does not bill for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no startup charge and requires no monthly commitment for services delivered during regular working hours. Many service organizations impose large minimum payments or charge for each quarter hour or longer. Progent's fine granularity eliminates big invoices for quick repairs so you will not be tempted to permit simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to resolve technical issues that are within their scope, Progent is able to concentrate on providing high-value services where Progent faces little competition. Companies who utilize trusted independent service providers or who maintain in-house IT personnel benefit when Progent transfers information about critical technology and proven methodologies to make their networks more robust, secure, and efficient.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the few support firms to provide 24x7 system tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive rather than reactive. By revealing potential problems before they cause lost productivity, network monitoring can keep your IT network from stressful and expensive service losses.
How Does My Business Start Getting Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.















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