Fast Remote Technical Support for New York City Computer Networks
Urgent Phone Help for New York City NetworksFor businesses in New York City or anywhere in New York, Progent provides remote technical support for information systems based on any mix of Microsoft Windows, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft qualified engineers have delivered remote troubleshooting to businesses in every state in the U.S. (Check out recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to help with complex infrastructure issues, as well as the assistance of CISSP-certified security engineers to handle advanced security design and troubleshooting issues.

Progent's online technical support experts offer exceptional leverage because they possess the practical experience and have access to the sophisticated tools needed to resolve the majority of information system issues quickly. Efficient support reduces direct expenses because solutions require minimal billable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your office. Your company benefits even more with indirect expenses by minimizing or avoiding system outages and associated losses resulting from business disruption, upset customers and vendors, unproductive workers, and distracted executives. Progent's advanced remote technical support expertise is particularly valuable for organizations that depend on public clouds for critical infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an option.

Progent's pricing model for remote support is designed to stretch your network support investment. Progent charges by the minute for telephone-based consulting, so you owe exclusively for the services that you receive. Unlike many online support organizations, Progent imposes no initialization surcharge or minimum fees. Progent's one-minute granularity and simple model for pricing eliminate scenarios where fast repairs somehow turn into large tabs. Progent's penchant for handling problems quickly means your business spends less cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered a set of optimized technologies and field-tested methodologies that promote the maximum level of effectiveness for online consulting and repair for information systems of any size. Progent provides secure VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the staff of Progent's online support team to interface to your network without violating system security.

Progent's powerful technical support database system maintains thorough histories for all support that Progent's clients have received. Progent's staff engineers have the benefit of the specifics of all help rendered to each Progent client by any consultant. This archive of issues and fixes is organized as an easily exploitable proprietary database that enables Progent's remote support engineers to communicate their experiences with the whole team to ensure that the quality of Progent's technical support grows over time. Progent's advanced accreditations and close partnerships with major industry leaders including Cisco and Microsoft open up other massive technical knowledge bases and allow quick access to vendors' in-house engineering staff with the result that Progent's online service specialists are able to determine the best resolutions in the least time.

Remote support provided by Progent to clients in New York City and anywhere in the state of New York include:

Additional Consulting Programs Available from Progent
Progent offers the services of seasoned remote consulting professionals for contract information technology programs. Progent's charges for ongoing development or consulting projects are set according to the qualifications of the consultants involved. Progent's experience with these important fields of computer technology enables clients to execute major initiatives economically and on schedule. Progent's project-based remote engineering solutions include:
  • Help Desk Services
    Progent's Help Desk service offerings for businesses with environments that incorporate Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are ideal for organizations who lack the resources to create an in-house Call Center but who want fast response from an efficient Call Center with professional phone support as well as the ability to escalate complex problems to advanced engineers.

    Progent's Help Desk Call Center consulting expertise can assist you in creating an effective new Help Desk Call Center or enhancing your established organization, evaluating or enhancing Help Desk software products to meet the particular requirements of your corporation, or adding temporary online personnel to reinforce your existing Help Desk Call Center team during demanding scenarios like software migrations, major updates, or installing brand new business software.

    Progent's Call Center team of veteran information technology professionals provides your clients in New York City or anywhere in the state of New York rapid access to a dependable support group with extensive experience delivering telephone-based support and online troubleshooting for IT systems powered by Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux technology. Progent's focus is to earn the Call Center recognition as a significant contributor to business productivity, and Progent's aim is to fix instead of just document network issues.

  • Applications Services: Training, Custom Development, and Integration
    Progent's Applications Experts Group provides remote advanced engineering expertise and training in special application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver expertise, customization, and education for popular Microsoft business applications such as CRM, Microsoft Project, MS Office Word, and MS Excel. For more information concerning Progent's consulting, custom programming, and training services, see Progent's Business Application Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote Network and Server Monitoring Support
    Progent can provide businesses in New York City, or anywhere in the state of New York, online network and server monitoring services based on System Center Operations Manager, enhanced by Progent to accommodate your environment so that your IT support is proactive and automated. By anticipating possible issues before they result in crashes, proactive monitoring can head off disruptive and expensive network breakdowns. Progent can also use network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple Mac networks, Microsoft Windows networks, or systems based on a combination of operating systems.
How Your New York City Company Can Contact Progent's Remote Support Experts
To contact Progent about emergency remote help with Microsoft, Mac OS X, or Linux environments, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or visit Contact Progent. For offices and new ventures in New York City or throughout the state of New York, Progent's phone-based network support specialists can deliver expert and affordable system support the instant your business has to have it. More than a decade of delivering remote repair services has led to Microsoft Gold certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity tools to fix network problems quickly while eliminating the expense and lost time that comes with in-person support calls.

Even if your New York City organization deals with a regular freelance consultant or employs a full time IT staff that can handle day-to-day computer problems, Progentís Microsoft certified engineers are available to provide an easy and seamless remote extension of your on-site resources for situations when your usual service personnel either don't have the time or the knowledge to deal with sudden system crises or particularly complicated integration problems.

Features of Progent's Online Computer Services for New York City
Progent's phone support, Internet-based troubleshooting, system security consulting, and system management services offer offices in New York City or anywhere in the state of New York the greatest leverage for your IT investment. Whether you require one-time telephone help and Internet-based troubleshooting or full-time Help Desk outsourcing services and network management, Progent's experts can provide your organization enterprise-level network support while permitting you to avoid the cost and hassle of maintaining a large internal IT staff. Highlights of Progent's online help program include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's head count, range of technical expertise, fine tuned remote support tools, and understanding of enterprise networking allow offices to avoid the limitations associated with excessive dependence on smaller consulting organizations, individual freelance service providers, or limited in-house resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified experts average more than a decade of hands-on industry experience, at the forefront of network service, performing a broad range of IT projects for a large array of businesses. Every Progent consultant shares a proven collection of personal best practices which are combined into shared best practices standards that Progent teaches its consulting staff. This means that you get not only expert IT capability, but also a support engineer with field-tested methods for using computer knowledge to resolve actual network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for online service and in-person help by the minute. As a result, you are invoiced exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or urgent support, and within California or in areas where Progent provides on-site service, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no service activation charge and requires no retainer for support services delivered during regular business hours. Many support organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids big invoices for fast solutions so you will not be forced to permit simple problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to handle problems that are within their scope, Progent is able to focus on offering high-value services where Progent has few competitors. Companies who utilize trusted independent consultants or who maintain in-house IT staffs benefit when Progent passes on information about new technology and tested methodologies to make their networks more robust, protected, and productive.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to provide round-the-clock remote monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory instead of reactive. By revealing potential issues before they result in downtime, network monitoring can keep your IT network from painful and expensive service losses.
How Does My Business Begin Getting Remote Network Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.

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