Fast and Affordable Online Technical Support for New York City IT Networks
Fast Phone Technical Support for New York City NetworksFor companies located in New York City or anywhere in New York, Progent provides online support for information systems based on any combination of Microsoft Windows, Cisco, Macintosh, or Linux/UNIX technology. Progent's Microsoft qualified professionals have delivered online troubleshooting to businesses in all 50 states in the United States. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to solve complex infrastructure issues, plus the services of CISA and CISSP-accredited security engineers to help with high-level security architecture and troubleshooting issues.

Progent's online support engineers provide excellent leverage because they have the practical experience and have access to the advanced technology necessary to resolve the majority of information system issues quickly. Efficient support reduces immediate costs since service calls accumulate minimal chargeable consulting minutes. Online support also avoids the expense of sending an engineer to your location. Your organization benefits additionally in indirect expenses by minimizing or eliminating network downtime and related losses due to business discontinuity, upset customers and vendors, idle employees, and distracted executives. Progent's extensive online consulting expertise is especially helpful in environments that are dependent on public clouds for vital infrastructure or applications like Azure, Amazon AWA, or Exchange Online, where on-premises support may not be useful.

Progent's pricing policy for online help is designed to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are charged exclusively for the services that you actually get. In contrast to typical online service firms, Progent requires no initialization fee or minimum payments. Progent's one-minute billing unit and simple policy for pricing save you from situations where speedy. minor repairs manage to turn into big tabs. Progent's penchant for solving technical issues quickly means you saves cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has fine tuned an array of optimized technologies and field-proven methodologies that ensure the highest degree of efficiency for online help and troubleshooting for information systems of any size. Progent provides protected Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the consultants of Progent's Technical Response Center to link to your company's network remotely without compromising network security.

Progent's proven technical support reporting system keeps thorough records for all service that Progent's customers have been provided. Progent's authorized consultants have access to the history of assistance rendered to every Progent client by any engineer. This archive of trouble tickets and repairs is organized as a readily searchable internal database that allows Progent's remote technical experts to communicate their knowledge company-wide to make sure that the value of Progent's technical support grows over time. Progent's high-level accreditations and working associations with key industry leaders including Cisco and Microsoft make available other extensive support databases and permit quick access to manufacturers' in-house product engineers so Progent's online consulting specialists are able to determine optimal resolutions quickly.

Remote technical services available from Progent to companies in New York City and anywhere in the state of New York include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, flat-rate services intended to allow small and medium-size organizations to utilize the same advanced IT solutions used by many of the world's top corporations. Progent's ProSight portfolio of IT management outsourcing services covers all critical facets of information technology such as email content filtering, security and compliance, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis technology to guard endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which easily get by legacy signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a single platform to automate the complete threat lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services deliver ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified console. Progent's security and virtualization consultants can assist your business to design and implement a ProSight ESP deployment that meets your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also assist you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses an affordable end-to-end service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup processes and enables fast restoration of vital data, applications and VMs that have become unavailable or corrupted due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading data security companies to deliver centralized control and world-class protection for all your email traffic. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your security perimeter. This reduces your exposure to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to diagram, monitor, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points plus servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network diagrams are always current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, finding devices that need critical updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system running at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT staff and your Progent engineering consultant so any looming issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time thrown away searching for vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre making enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how closely the deployment of your core infrastructure assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security regulations, higher utilization of network assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Read more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service built around a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's preparedness either to stop or recover quickly from a ransomware attack. Progent will consult with you directly to gather information about your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup system that aligns with your business needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent can provide the services of world-class online consulting experts for contract information technology projects. Progent's charges for longer-term development or consulting projects are set based on the level of expertise of the engineers assigned. Progent's experience with these important fields of information technology enables clients to execute critical initiatives within budget and on time. Progent's special remote consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support programs for companies with networks based on Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux platforms include full-service Call Center outsourcing, virtual Help Desk services, and Helpdesk process consulting. Progent's Call Center outsourcing support services are designed for companies who lack the budget to support an internal Help Desk but who want quick response from a reliable Help Desk Call Center with professional phone assistance as well as the expertise to escalate complex tasks to high-level engineers.

    Progent's Help Desk consulting expertise can assist you in creating an efficient new Help Desk Call Center or enhancing your existing one, identifying or customizing Call Center software products to handle the particular demands of your corporation, or providing occasional phone support personnel to reinforce your internal Call Center resources to deal with demanding scenarios such as software transitions, mass upgrades, or rolling out new business software.

    Progent's Call Center staff of seasoned network professionals provides your computer users in New York City or anywhere in the state of New York rapid communication with a reliable support resource with years of background offering phone consulting and remote repair service for IT systems based on Windows, Cisco, Apple Mac OS X, UNIX, or Linux technology. Progent's mission is to give the Help Desk the reputation as a major driver of company success, and Progent's intent is to resolve and not merely annotate technical issues.

  • Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Experts Group can supply remote and in-depth engineering support and training in specific business application areas that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and training for popular Microsoft applications including CRM, MS Project, Word, and Microsoft Excel. For more about Progent's consulting, customization, and training services, refer to Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to design and install a new implementation of Microsoft System Center 2016, extend or tune your current one, upgrade smoothly from a prior release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver businesses in New York City, or anywhere in the state of New York, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize Operations Manager to accommodate your environment so your network support is proactive rather than reactive. By anticipating emerging problems before they grow into crashes, remote monitoring can ward off disruptive and expensive information system crises. Progent can also use server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple Mac environments, Windows environments, or systems based on multiple platforms.
How Your New York City Business Can Contact Progent's Online Service Experts
To contact Progent about urgent phone-based assistance with Windows, Apple Mac, or Linux/UNIX computer systems, visit Progent's Nationwide Phone-Based Help, telephone 1-800-993-9400, or go to Contact Progent. For businesses and startups in New York City or anywhere in the state of New York, Progent's phone-based computer support engineers can provide expert and economical system support whenever your business requires it. More than a decade of offering remote tech support has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire world-class troubleshooting capability and to refine remote connectivity technology to fix computer problems rapidly while eliminating the expense and lost productivity associated with in-person support visits.

Even if your New York City office has a regular independent support technician or maintains a full time IT staff that know how to deal with day-to-day network problems, Progentís Microsoft certified engineers can offer an easy and transparent remote expansion of your local resources for situations when your regular IT support personnel either don't have the availability or the knowledge to resolve sudden system crises or especially complex integration problems.

Benefits of Progent's IT Support for Organizations in New York City
Progent's online IT consulting services allow your New York City organization to enjoy the benefits of on-call, expert network support without the cost of managing an in-house IT organization. Your information system will derive added strategic worth by becoming more reliable, productive, and protected. Benefits to your company include:

  • Seamless remote expansion of your on-site IT resources
    For most businesses in New York City or anywhere in New York, nearby network service resources, whether consisting of outside consultants or a full-time maintenance staff, can deal with typical network issues. However, major troubles can occur when local resources are overstretched or unavailable, and some trouble may involve IT products that is unfamiliar to your onsite support personnel. In these cases, Progent's on-call service professionals offer an easy, fast, and affordable way to supplement your local resources and to convey useful information to improve your capability to deal with downstream issues in-house.

  • Reduced Dependence on Individual Service Providers
    For IT support, smaller companies often rely on independent freelance consultants. While independent consultants have less internal costs than larger consulting firms and can often charge lower rates, they are often overextended, making it difficult to respond rapidly to urgent situations. If a freelance service provider is busy with another customer, sick, on a trip, or in training, the lack of reserve personnel may force your company to wait for help during an IT crisis. As your business grows, network unavailability and problems with critical software are more costly. The money you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent offers a dependable source of backup service expertise to insure your network remains available.

  • Create a Solid Foundation for Smooth Expansion
    Companies often begin with an IT system created on a modest budget. Without a robust framework, band-aid repairs often get piled on top of a weak foundation. When a network grows, reliability and scalability problems can hinder the productivity of the organization. Such poorly built systems require careful analysis, intelligent long-term planning, and broad-based IT expertise to upgrade to a system architecture that can offer the solid foundation to handle vital business demands and simplify downstream expansion.

  • Work with Problem Solvers Instead of Product Sellers
    Smaller businesses require guidance and technical training to negotiate an ever more complex array of technology alternatives capable of promoting business success and improving efficiency. These companies do not need a computer consultant who is attempting to earn a commission on a certain vendor's technology. IT support and product selling can result in a scenario where the proposed solution is designed around a profitable technology instead of the true requirements of a client. Progent avoids these dilemmas by selling just services instead of products. This allows Progent to align IT expertise with the best interests of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's head count, range of technical background, fine tuned support tools, and understanding of corporate IT allow businesses to escape the limitations of excessive dependence on smaller service firms, independent freelance consultants, or over-stretched in-house resources.

Progent stands out by offering:

  • Certified Knowledge of Microsoft's Full Family of Servers
    Progent offers in-depth expertise for Microsoftís popular server platforms with services that include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and integration support services, Windows Server 2008 R2 expertise, Microsoft Windows Server 2003 upgrades, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 consulting, Exchange 2010 Server management, Exchange 2007 Server and Microsoft Exchange 2003 Server migration, plus Microsoft SQL Server 2016 migration, SQL Server 2014 consulting support, and Microsoft SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-site visits by the minute. Consequently, you are charged just for delivered support. Progent does not impose a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent provides on-site support, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no initialization charge and requires no retainer for support services provided during normal working hours. Many support firms demand large minimum fees or charge for each quarter hour or longer. Progent's one-minute granularity does away with large invoices for quick fixes so you will not be tempted to allow less critical problems to fester.

  • Full Records of Delivered Services
    Progent has created a sophisticated support reporting system that records and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or small service organizations who provide scant documentation or specifics of services performed, each service provided by Progent is tracked by full documentation. Each Progent staff member has access to the support documentation transmitted by each staff member to each customer. The practice of documenting and organizing service records allows more efficient support and avoids a slew of common misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the only consulting firms to provide 24x7 system monitoring services powered by Microsoft System Center Operations Manager. MS Operations Manager causes your network support to be proactive instead of reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your information network from stressful and costly service losses.
How Does My Business Begin Getting Online Network Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.















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