Fast Remote Support for New York City Information Networks
Urgent Online Consulting for New York City NetworksFor companies in New York City or anywhere in New York, Progent provides online help for computer systems based on any mix of Microsoft Windows, Cisco, Mac, or Linux/UNIX technology. Progent's Microsoft qualified engineers have delivered remote support to companies in every state in the U.S. (See testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers to solve complex infrastructure problems, as well as the assistance of CISA and CISSP-accredited security engineers to help with high-level security architecture and troubleshooting jobs.

Progent's remote technical support engineers offer excellent value due to the fact that they possess the real-world experience and are equipped with the sophisticated technology required to resolve the majority of information system problems rapidly. This reduces direct expenses because solutions require fewer billable consulting minutes. Online support also avoids the expense of sending a consultant to your site. Your organization saves additionally in indirect costs by minimizing or avoiding network outages and associated costs due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives. Progent's extensive online consulting expertise is especially helpful for businesses that rely on public clouds for vital network infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be useful.

Progent's pricing model for remote help is designed to leverage your network support investment. Progent bills per minute for telephone-based consulting, so you are billed just for the services that you actually get. In contrast to typical online support organizations, Progent imposes no startup surcharge or minimum job duration. Progent's per-minute granularity and simple model for billing save you from situations where speedy. minor fixes manage to turn into big invoices. Progent's penchant for solving technical issues quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined an array of customized tools and field-proven methodologies that promote the highest degree of efficiency for online help and repair for IT networks of all sizes. Progent offers safe VPN support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the consultants of Progent's Technical Response Center to communicate with your environment without compromising corporate security.

Progent's proven technical support database system includes extensive records describing the service that Progent's customers have been provided. Progent's team consultants have access to the history of assistance rendered to every Progent customer by any Progent engineer. This database of trouble tickets and solutions is structured as a conveniently searchable proprietary knowledge base that enables Progent's remote technical engineers to communicate their knowledge company-wide to make sure that the efficiency of Progent's support grows over time. Progent's high-level certifications and formal partnerships with important vendors such as Cisco and Microsoft make available additional vast technical databases and allow quick access to vendors' in-house support staff so Progent's remote service experts can come up with optimal solutions promptly.

Online support services provided by Progent to customers in New York City and anywhere in the state of New York include:

Special Support Programs Available from Progent
Progent can provide the skills of seasoned online consulting professionals for contract information technology programs. Progent's charges for ongoing development or consulting projects are determined based on the qualifications of the engineers assigned. Progent's experience with these important areas of computer technology allows clients to complete major initiatives economically and on schedule. Progent's project-based remote engineering solutions include:
  • Help Desk Expertise
    Progent's Help Desk Call Center support alternatives for organizations with environments that incorporate Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux products include full-service Call Center outsourcing, virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk outsourcing services are well suited for businesses who lack the budget to assemble and manage an in-house Help Desk Call Center but who need fast communication with an efficient Help Desk Call Center with professional phone assistance as well as the expertise to escalate the most challenging trouble tickets to advanced engineers.

    Progent's Call Center consulting services can support you in creating an efficient new Call Center or revamping your current one, selecting or customizing Help Desk Call Center software products to address the special demands of your business, or providing temporary online staff to supplement your internal Help Desk Call Center resources to handle unusually busy situations like software transitions, major updates, or rolling out brand new applications.

    Progent's Help Desk Call Center staff of seasoned information technology experts offers your workers in New York City or anywhere in the state of New York immediate assistance from an efficient network service resource with years of experience providing phone support and remote troubleshooting for IT systems powered by Microsoft, Cisco, Mac OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk Call Center perception as a significant contributor to company performance, and Progent's policy is to resolve rather than just record technical issues.

  • Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Experts Group offers online and in-depth engineering expertise and education in key business application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can deliver expertise, custom development, and training for popular Microsoft applications including Microsoft CRM, Project, MS Office Word, and MS Excel. For more concerning Progent's expertise, custom development, and training services, see Progent's Business Application Experts Services.

  • ProSight Data Protection Services Managed Backup
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup activities and enables fast restoration of vital files, apps and VMs that have become unavailable or damaged due to hardware breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can provide world-class support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards like IPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive integration of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of System Center 2016, extend or tune your current one, migrate smoothly from a previous release of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent offers organizations in New York City, or anywhere in the state of New York, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to fit your business so your network maintenance is proactive and automated. By spotting possible trouble spots before they grow into network outages, system monitoring can ward off stressful and costly service crises. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple Mac environments, Microsoft networks, or networks based on a mix of operating systems.
How Your New York City Business Can Contact Progent's Online Service Professionals
To contact Progent about emergency remote assistance with Microsoft, Apple Mac, or Linux computer systems, go to Progent's Nationwide Online Help, phone 1-800-993-9400, or go to Contact Progent. For companies and new businesses in New York City or anywhere in the state of New York, Progent's online network support engineers are ready to provide professional and affordable system help the moment your business needs it. More than a decade of offering remote repair services has led to Microsoft Gold Partner status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting skills and to fine tune online access technology to fix IT problems quickly while eliminating the expense and lost time associated with on-premises service visits.

Even if your New York City business relies on a regular independent support technician or maintains an in-house organization that can deal with ordinary network problems, Progentís Microsoft certified consultants can still offer a convenient and seamless remote extension of your local resources in cases when your regular IT support personnel either lack the time or the knowledge to address sudden network emergencies or especially complicated integration projects.

Features of Progent's Online Computer Support for New York City
Progent's phone support, Internet-based repair, network security consulting, and system management services offer businesses in New York City or throughout the state of New York unparalleled leverage for your support budget. Whether you need occasional telephone help and Internet-based network repair or ongoing Help Desk Call Center support and system administration, Progent's professionals can provide your business enterprise-level network support while allowing you to eliminate the cost and hassle of carrying a large internal IT staff. Key features of Progent's online help services include:

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Partner support company and Progent's staff size, depth of technical background, fine tuned remote support tools, and understanding of enterprise networking enable companies to escape the pitfalls of excessive reliance on smaller service firms, individual freelance consultants, or over-stretched in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average longer than ten years of real-world industry experience, at the front lines of IT support, executing a wide range of technical projects for an extensive array of businesses. Every Progent support professional shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting team. This guarantees that you get not only world-class technical help, but also a support engineer with proven approaches for using computer knowledge to fix actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-premises visits by the minute. As a result, you are billed just for delivered services. Progent does not impose a higher rate for off-hours or emergency service, and within California or in regions where Progent offers on-premises service, Progent does not charge for travel except for urgent support where on-site time is less than four hours. In addition, Progent applies no startup charge and requires no monthly commitment for support services provided during normal business hours. Many service organizations demand substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids big bills for fast repairs so you will not be tempted to allow minor problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By teaching customers to handle technical issues that are within their scope, Progent can concentrate on offering hard-to-find skills where Progent has few competitors. Businesses who utilize familiar freelance service providers or who maintain internal IT personnel benefit when Progent passes on information about critical technology and tested methodologies to make their IT environments more reliable, protected, and efficient.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service firms to provide 24x7 remote tracking services powered by Microsoft Operations Manager. Microsoft Operations Manager allows your computer support to be proactive rather than reactive. By revealing possible problems before they result in lost productivity, network monitoring can save your information network from painful and costly service losses.
How Does Our Company Begin Receiving Remote Network Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Online Support.

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