Fast and Affordable Online Technical Support for New York City Information Networks
Urgent Phone Technical Support for New York City SystemsFor businesses located in New York City or anywhere in New York, Progent provides online help for networks based on any mix of Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX technology. Progent's Microsoft qualified engineers have delivered online support to companies in every state in the United States. (See recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE engineers to solve complex infrastructure problems, plus the assistance of CISA and CISM-certified security consultants to handle high-level security architecture and troubleshooting jobs.

Progent's remote technical support experts offer exceptional leverage because they have the real-world background and are equipped with the sophisticated tools required to resolve most network problems rapidly. This reduces immediate costs since service calls use up fewer billable consulting minutes. Remote support also eliminates the expense of sending an engineer to your office. Your company benefits additionally with incidental costs by reducing or avoiding network downtime and associated costs due to business discontinuity, upset customers and vendors, idle employees, and distracted management. Progent's extensive online technical support know-how is especially important in environments that rely on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an alternative.

Progent's billing policy for online help is designed to leverage your network support investment. Progent charges by the minute for telephone-based consulting, so you are billed only for the services that you actually get. Unlike many online service organizations, Progent imposes no service activation charge or minimum job duration. Progent's one-minute billing unit and clean model for billing save you from situations where speedy. minor fixes somehow end up as major invoices. Progent's skill at solving problems quickly means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has fine tuned an arsenal of customized tools and field-tested methodologies which allow the highest level of efficiency for remote technical support and repair for IT systems of any size. Progent offers safe Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology allows the experts of Progent's Technical Response Center to access your company's environment without violating corporate security.

Progent's advanced service reporting application maintains detailed records of all support that Progent's clients have received. Progent's authorized engineers have access to the records of support rendered to every Progent customer by every Progent engineer. This archive of issues and repairs is structured as an easily searchable internal database that permits Progent's online technical engineers to communicate their experiences company-wide to make sure that the effectiveness of Progent's support services improves over time. Progent's high-level certifications and close partnerships with important technology companies including Cisco and Microsoft make available additional vast technical support knowledge bases and permit priority access to manufacturers' in-house engineering staff with the result that Progent's remote service experts are able to determine the most efficient resolutions promptly.

Online support offered by Progent to clients in New York City and throughout the state of New York include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of budget-friendly, flat-rate managed services intended to enable small and medium-size businesses to utilize the same advanced technology used by many of the world's leading corporations. The ProSight line of network management outsourcing services addresses all key areas of information technology such as email protection, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top data security companies to deliver centralized control and comprehensive security for your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior analysis tools to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to manage the complete threat progression including blocking, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical files, applications and virtual machines that have become unavailable or damaged due to component failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to configure ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your business-critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are always current, captures and manages the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, locating appliances that require important software patches, or isolating performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your specified IT management personnel and your Progent consultant so all potential problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hosting solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time spent looking for vital information about your network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and medium-size businesses to obtain an unbiased evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the configuration of your essential network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also come with a year of state-of-the-art remote network monitoring and management. Advantages can include easier management, improved compliance with government and industry security regulations, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

Special Support Programs Available from Progent
Progent can provide the services of seasoned online consulting professionals for contract IT programs. Progent's rates for ongoing consulting projects are determined according to the qualifications of the engineers involved. Progent's experience with these important areas of computer technology allows clients to complete critical initiatives within budget and on time. Progent's project-based remote consulting services include:

  • Call Center Services
    Progent's Help Desk Call Center support programs for companies with environments that incorporate Windows, Cisco, Apple Mac, or UNIX/Linux platforms include comprehensive Call Center outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk outsourcing services are designed for organizations who lack the money or time to assemble and manage an in-house Call Center but who need fast access to an effective Help Desk Call Center with proficient phone assistance as well as the technical depth to escalate the most challenging problems to high-level consultants.

    Progent's Help Desk consulting expertise can aid you in building an efficient new Call Center or enhancing your established organization, evaluating or enhancing Help Desk software to address the unique requirements of your corporation, or providing temporary online personnel to work with your internal Call Center team to handle demanding events such as software migrations, mass updates, or installing brand new applications.

    Progent's Help Desk staff of seasoned information technology professionals provides your computer users in New York City or anywhere in the state of New York rapid access to a large network service group with years of background delivering telephone-based help and online troubleshooting for networks that incorporate Microsoft, Cisco, Mac OS X, or UNIX/Linux products. Progent's concentration is to give the Call Center the reputation as a crucial contributor to business success, and Progent's goal is to resolve and not merely document technical issues.

  • Applications Services: Training, Programming, and Problem Solving
    Progent's Applications Consulting staff offers online professional consulting expertise and training in special application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide expertise, customization, and training for Microsoft business applications such as CRM, Microsoft Office Project, MS Word, and Office Excel. To find out more information concerning Progent's expertise, custom development, and education services, see Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade efficiently from an earlier version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent offers companies in New York City, or anywhere in the state of New York, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager support. Progent can configure SCOM for your business so that your computer support is proactive and automated. By detecting emerging problems before they result in downtime, proactive monitoring can head off inconvenient and costly network breakdowns. Progent can also provide help with system monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple Mac networks, Microsoft Windows environments, or systems based on a combination of OS platforms.
How Your New York City Company Can Contact Progent's Online Service Experts
To contact Progent about urgent online help with Microsoft, Mac OS X, or Linux/UNIX networks, go to Progent's Nationwide Remote Help, phone 1-800-993-9400, or refer to Contact Progent. For businesses and new businesses in New York City or throughout the state of New York, Progent's phone-based computer support engineers are ready to deliver effective and cost-effective IT support the instant your business needs it. More than a decade of offering remote repair services has led to Microsoft Gold certification for Progent's consultants and has allowed Progent to develop high-end troubleshooting capability and to fine tune remote connectivity technology to repair IT problems quickly while avoiding the cost and lost time associated with in-person support visits.

Even if your New York City organization works with a regular independent support technician or employs an in-house IT staff that know how to handle common network issues, Progentís Microsoft certified engineers are available to provide an easy and transparent remote expansion of your local resources for situations when your regular service personnel either don't have the bandwidth or the expertise to resolve unexpected system emergencies or particularly tough integration problems.

Details of Progent's Online Network Services for New York City
Progent's online support, remote repair, system security consulting, and system management services give offices in New York City or anywhere in the state of New York unparalleled leverage for your IT investment. Whether you need one-time phone support and Internet-based troubleshooting or full-time Help Desk Call Center services and system administration, Progent's professionals can deliver your organization world class IT support while allowing you to avoid the cost and administration overhead of maintaining a full-service in-house IT staff. Key features of Progent's online help program include:

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's head count, depth of technical experience, fine tuned remote support software, and understanding of enterprise networking allow companies to avoid the limitations associated with excessive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house IT help.

Progent stands out by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average more than a decade of real-world professional background, at the front lines of IT service, executing a wide variety of technical projects for an extensive array of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting staff. This means that you get not only world-class IT help, but also a consultant with proven methods for applying technical knowledge to solve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for remote support and on-site visits per minute. Consequently, you are billed exclusively for received support. Progent does not impose a higher rate for off-hours or urgent support, and within California or in areas where Progent provides on-site support, Progent does not charge for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent applies no service activation charge and asks no monthly commitment for services delivered during normal business hours. Many service organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for quick repairs so you won't be tempted to allow simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to deal with technical issues that are within their comfort zone, Progent is able to concentrate on delivering high-value services where Progent has little competition. Companies who work with familiar independent consultants or who maintain in-house support staffs benefit when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more robust, secure, and productive.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting firms to provide round-the-clock network tracking services powered by MS System Center Operations Manager. MS System Center Operations Manager causes your network maintenance to be proactive rather than reactive. By uncovering potential issues before they result in downtime, network monitoring can keep your IT network from stressful and costly service disruptions.
How Does My Business Start Getting Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, go to Immediate Technical Support.















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