New York, NY Metro Area Contact Information:

City Street Address Contact Information
Manhattan, NY 555 Madison Avenue
5th Floor
Manhattan, New York, 10022
Sales Phone: 646-727-4666

Link: Manhattan Network Support Services
Brooklyn, NY 300 Cadman Plaza West
One Pierrepont Plaza
12th Floor
Brooklyn, New York, 11201
Sales Phone: 929-299-0003

Link: Brooklyn Network Support Services
Queens, NY 118-35 Queens Blvd.
Forest Hills, New York, 11375
Sales Phone: 347-868-6668

Link: Queens Network Support Services

Fast and Affordable Online Support for New York City Computer Systems
Fast Online Technical Support for New York City NetworksFor organizations in New York City or anywhere in New York, Progent offers online help for computer systems based on any combination of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft qualified professionals have provided remote support to businesses in every state in the United States. (See recommendations from Progent's clients.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to handle challenging infrastructure problems, as well as the assistance of CISSP-qualified security consultants to handle advanced security architecture and diagnostic jobs.

Progent's online support experts offer exceptional value due to the fact that they possess the practical experience and are equipped with the sophisticated technology needed to solve the majority of information system problems quickly. Efficient support lowers immediate costs since service calls accumulate fewer chargeable minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your organization benefits even more with incidental expenses by reducing or eliminating system downtime and related costs due to business discontinuity, disgruntled customers and vendors, idle workers, and de-focused executives. Progent's advanced remote technical support expertise is particularly helpful for businesses that are dependent on public clouds for vital infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be useful.

Progent's pricing policy for remote support is designed to leverage your network support investment. Progent charges per minute for telephone-based consulting, so you are invoiced only for the support that you receive. In contrast to many online service firms, Progent imposes no service activation charge or minimum payments. Progent's per-minute granularity and clean policy for pricing do away with situations where speedy. minor repairs manage to end up as large tabs. Progent's penchant for disposing of problems efficiently means your business saves money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a collection of optimized technologies and field-tested methodologies which promote the highest degree of efficiency for remote technical support and troubleshooting for information systems of all sizes. Progent provides protected VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN technology allows the staff of Progent's remote service group to interface to your company's environment remotely without violating corporate security.

Progent's proven customer support database system includes extensive records describing all service that Progent's customers have received. Progent's authorized consultants have the benefit of the records of assistance delivered to every Progent customer by every engineer. This database of trouble tickets and repairs is stored as a readily retrievable proprietary knowledge base that allows Progent's remote technical experts to communicate their experiences with the whole team to make sure that the quality of Progent's support grows daily. Progent's high-level accreditations and close associations with important industry leaders such as Cisco and Microsoft make available additional extensive technical support knowledge bases and permit priority access to manufacturers' in-house product engineers so Progent's remote consulting specialists are able to find the best solutions promptly.

Remote services offered by Progent to businesses in New York City and anywhere in the state of New York include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a family of affordable, fixed-price managed services intended to enable small and mid-size organizations to benefit from the same best-of-breed technology used by many of the industry's leading corporations. The ProSight suite of network monitoring and management services covers all key aspects of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior analysis technology to guard endpoints and servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and offers a unified platform to manage the complete threat progression including blocking, identification, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge technologies packaged within one agent accessible from a unified console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your organization's unique needs and that helps you prove compliance with legal and industry information security standards. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical data, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery specialists can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security vendors to provide web-based management and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to external attacks and saves system bandwidth and storage. Email Guard's onsite security gateway device adds a further level of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, track, optimize and debug their networking appliances like routers and switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating complex management processes, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, locating appliances that need critical updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT staff and your Progent engineering consultant so any looming problems can be addressed before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can save up to 50% of time spent trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size organizations to get an objective evaluation of the health of their IT system. Based on some of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how closely the configuration of your essential network devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with data security standards, more efficient utilization of network resources, quicker problem resolution, more dependable backup and restore, and increased uptime. See more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The interview is intended to help evaluate your organization's ability to stop or recover quickly after a ransomware attack. Progent will consult with you directly to gather information concerning your existing security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to build an efficient security and backup/recovery environment that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent offers the services of seasoned remote consulting professionals for special information technology projects. Progent's charges for ongoing consulting projects are set based on the level of expertise of the consultants assigned. Progent's experience with these important areas of information technology allows clients to complete critical projects economically and on time. Progent's project-based remote consulting solutions include:

  • Call Center Services
    Progent's Call Center programs for organizations with networks that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Help Desk outsourcing support services are ideal for organizations who don't have the money or time to assemble and manage an in-house Help Desk Call Center but who want fast access to an efficient Help Desk Call Center with proficient phone assistance as well as the expertise to escalate the most challenging tasks to high-level engineers.

    Progent's Call Center consulting support can aid you in building an effective new Call Center or revamping your current organization, selecting or modifying Help Desk Call Center software to meet the unique requirements of your company, or adding occasional phone support staff to supplement your in-house Help Desk Call Center resources to deal with unusually busy events such as software migrations, mass updates, or rolling out brand new business software.

    Progent's Help Desk staff of experienced network experts gives your computer users in New York City or anywhere in the state of New York fast access to a large network service group with years of experience delivering phone support and remote troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux technology. Progent's concentration is to give the Help Desk recognition as a major contributor to company success, and Progent's target is to resolve rather than just record network issues.

  • Business Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Experts Team provides online and in-depth engineering expertise and training in key application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also offers expertise, custom programming, and training for popular Microsoft applications such as CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information on Progent's consulting, programming, and education offerings, see Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; seamless management of heterogeneous networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from an earlier version of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in New York City, or anywhere in the state of New York, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to accommodate your business so that your IT support is proactive and automated. By detecting potential problems before they expand into network outages, proactive monitoring can ward off inconvenient and costly network breakdowns. Progent can also assist with network monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X systems, Microsoft networks, or environments that incorporate a combination of operating systems.
How Your New York City Business Can Contact Progent's Remote Service Experts
To contact Progent about urgent phone-based help with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in New York City or anywhere in the state of New York, Progent's phone-based computer support engineers are ready to provide effective and affordable IT help whenever your organization needs it. Long experience delivering online technical assistance has led to Microsoft Partner status for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to refine online connectivity technology to solve network problems rapidly while eliminating the expense and lost productivity associated with in-person support visits.

Even if your New York City organization deals with a regular independent support technician or employs an in-house organization that know how to deal with typical computer issues, Progentís Microsoft certified engineers can still offer a convenient and seamless virtual extension of your local resources in cases when your regular service personnel either lack the availability or the experience to resolve unexpected system emergencies or particularly complicated integration problems.

Features of Progent's Online Network Services for New York City
Progent's phone help, remote repair, network security consulting, and network management services give companies in New York City or anywhere in the state of New York the greatest leverage for your support budget. Whether you require one-time telephone help and Internet-based troubleshooting or ongoing Help Desk Call Center services and network management, Progent's professionals can provide your business world class network support while permitting you to avoid the expense and administration overhead of carrying a full-service internal IT organization. Highlights of Progent's National Remote Support program include:

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, range of technical expertise, refined remote support tools, and familiarity with enterprise networking enable companies to escape the limitations associated with exclusive reliance on smaller service firms, individual freelance consultants, or limited in-house resources.

Progent adds value by offering:

  • In-depth Knowledge of Microsoft's Entire Family of Server Platforms
    Progent can provide world-class expertise for Microsoftís powerful server products with services such as Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration support, Microsoft Windows Server 2008 integration, Windows 2003 Server maintenance, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 configuration, Exchange Server 2010 maintenance, Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus SQL Server 2017 migration, SQL Server 2016 migration, SQL Server 2014 consulting support, and SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-site help by the minute. Consequently, you owe exclusively for delivered support. Progent does not impose a more expensive rate for after-hours or priority service, and inside California or in regions where Progent offers on-site support, Progent does not bill for travel except for emergency calls where on-site work is less than four hours. In addition, Progent imposes no service activation fee and asks no retainer for services provided during regular working hours. Many support organizations demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for fast fixes so you will not be forced to allow minor problems to fester.

  • Full Documentation of Delivered Services
    Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all billed services. Unlike many independent consultants or local support organizations who offer scant documentation or details of services performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support reports sent by each consultant to each customer. The practice of detailing and organizing service activity results in more effective service and eliminates a slew of common problems such as when a support client is effectively held captive to a consultant who refuses to let go of vital service information.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting firms to provide 24x7 system monitoring services powered by Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be proactive rather than reactive. By revealing possible issues before they cause downtime, network monitoring can save your information network from painful and expensive service disruptions.
How Does Our Company Start Getting Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.















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