Fast and Affordable Online Technical Support for New York City Information Networks
Urgent Phone Technical Support for New York City SystemsFor companies located in New York City or anywhere in the state of New York, Progent offers online technical support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft certified engineers have provided online support to businesses in every state in the United States. (See recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE engineers to handle challenging infrastructure issues, plus the services of CISSP-certified security engineers to handle high-level security design and diagnostic issues.

Progent's remote technical support engineers provide exceptional value due to the fact that they have the practical experience and are equipped with the sophisticated technology needed to solve most network issues quickly. Efficient support reduces direct costs because service calls require fewer chargeable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your organization benefits additionally with incidental costs by minimizing or avoiding system downtime and related costs stemming from business disruption, disgruntled clients, unproductive employees, and de-focused executives. Progent's advanced remote consulting expertise is especially helpful in environments that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an alternative.

Progent's pricing policy for remote support is structured to leverage your IT service investment. Progent bills by the minute for telephone-based consulting, so you are invoiced only for the services that you receive. Unlike typical online service companies, Progent requires no startup surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for billing do away with scenarios where speedy. minor solutions somehow turn into major invoices. Progent's skill at handling problems quickly means you saves cash.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined an array of customized technologies and proven methodologies which permit the highest degree of effectiveness for remote technical support and repair for IT networks of all sizes. Progent offers protected VPN support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN access allows the engineers of Progent's Technical Response Center to connect to your environment without compromising system security.

Progent's sophisticated technical support reporting system maintains comprehensive records describing the support that Progent's customers have been provided. Progent's team service personnel have the benefit of the history of services rendered to each Progent client by any engineer. This archive of trouble tickets and resolutions is organized as a readily searchable internal knowledge base that enables Progent's online technical professionals to communicate their experiences company-wide to ensure that the quality of Progent's technical support improves over time. Progent's extensive list of accreditations and close relationships with key vendors including Cisco and Microsoft open up additional massive technical support databases and permit fast response from manufacturers' internal engineering staff so Progent's remote service specialists are able to come up with the most efficient resolutions quickly.

Online support services provided by Progent to businesses in New York City and anywhere in the state of New York include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a family of low-cost, fixed-price services intended to enable small and medium-size organizations to utilize the same cutting-edge technology deployed by some of the industry's top enterprises. The ProSight series of network monitoring and management services covers all key aspects of modern networking such as email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely evade legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to address the entire threat lifecycle including protection, identification, containment, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering via cutting-edge tools incorporated within a single agent managed from a single control. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP deployment that addresses your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also help you to install and verify a backup and restore system like ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid recovery of critical files, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced support to set up ProSight DPS to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security companies to deliver web-based management and world-class protection for all your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a deeper layer of analysis for incoming email. For outgoing email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to diagram, track, optimize and debug their networking hardware like switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when problems are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, locating appliances that require critical software patches, or isolating performance issues. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so that all potential problems can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, find and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your network documentation, you can save up to 50% of time thrown away looking for vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an unbiased assessment of the health of their information system. Based on a selection of the leading remote monitoring and management platforms available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential network assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) system. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with government and industry security requirements, more efficient utilization of IT assets, faster problem resolution, more reliable backup and recovery, and increased uptime. Learn more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief phone interview with a Progent backup/recovery expert. The interview is intended to evaluate your organization's preparedness to stop or recover quickly from a ransomware incident. Progent will work with you personally to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup system that aligns with your business requirements. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Services Available from Progent
Progent can provide the services of world-class remote consulting experts for special IT programs. Billing rates for longer-term consulting tasks are set based on the level of expertise of the consultants required. Progent's experience with these important areas of computer technology enables clients to execute critical projects within budget and on time. Progent's special online engineering services include:

  • Call Center Support
    Progent's Help Desk service offerings for organizations with networks that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux products include full-service Call Center outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are well suited for companies who don't have the resources to create an in-house Call Center but who require fast communication with an efficient Help Desk with proficient phone assistance as well as the expertise to escalate complex trouble tickets to advanced consultants.

    Progent's Call Center consulting support can guide you in building an efficient new Call Center or revamping your established organization, selecting or modifying Call Center software products to address the special needs of your corporation, or adding occasional phone support staff to work with your internal Help Desk Call Center team to deal with high-demand events such as software transitions, mass upgrades, or installing new business software.

    Progent's Help Desk Call Center staff of veteran network consultants offers your workers in New York City or anywhere in the state of New York fast communication with a large support resource with extensive background delivering telephone-based help and online troubleshooting for networks that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's charter is to give the Call Center perception as a key driver of company performance, and Progent's aim is to resolve and not simply document IT problems.

  • Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting staff provides remote professional consulting expertise and training in specific business application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting, custom programming, and education for familiar Microsoft applications including Microsoft CRM, Microsoft Office Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information on Progent's expertise, customization, and education services, see Progent's Applications Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of heterogeneous environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and configure a new implementation of System Center 2016, expand or optimize an existing one, upgrade smoothly from a prior version of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in New York City, or anywhere in the state of New York, remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager for your business so your IT support is proactive and automated. By spotting potential trouble spots before they grow into downtime, system monitoring can minimize inconvenient and costly network crises. Progent can also provide help with system monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or macOS and OS X networks, Microsoft environments, or environments based on a variety of operating systems.
How Your New York City Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency phone-based help with Microsoft Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Online Help, phone 1-800-993-9400, or see Contact Progent. For businesses and startups in New York City or throughout the state of New York, Progent's online computer support specialists are ready to provide effective and affordable IT help whenever your organization requires it. More than a decade of offering remote tech support has earned Microsoft Partner certification for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to refine remote access technology to fix network problems rapidly while avoiding the cost and lost productivity associated with on-premises support calls.

Even if your New York City organization deals with a local freelance support technician or maintains an in-house organization that know how to deal with typical network issues, Progentís Microsoft certified engineers are available to provide a convenient and transparent virtual extension of your on-site resources in cases when your usual service personnel either don't have the availability or the expertise to deal with sudden system emergencies or especially challenging integration problems.

Features of Progent's Remote Network Services for New York City
Progent's phone support, Internet-based troubleshooting, system security expertise, and network management services offer businesses in New York City or throughout the state of New York unparalleled leverage for your IT investment. Whether you need one-time phone support and Internet-based troubleshooting or full-time Help Desk Call Center services and system management, Progent's professionals can provide your office enterprise-level network support while allowing you to avoid the expense and administration overhead of carrying a large internal IT staff. Key features of Progent's National Remote Support services include:

What Makes Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of technical knowledge, refined support software, and familiarity with corporate IT allow offices to escape the pitfalls of exclusive dependence on smaller service firms, independent freelance service providers, or limited in-house IT help.

Progent adds value by offering:

  • In-depth Knowledge of Microsoft's Full Line of Server Platforms
    Progent offers in-depth expertise for Microsoftís powerful server platforms with services that include Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration support, Microsoft Windows Server 2008 R2 upgrades, Microsoft Windows 2003 Server upgrades, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 consulting, Exchange 2010 Server maintenance, Exchange Server 2007 and Exchange 2003 Server moves, plus Microsoft SQL Server 2016 integration, SQL Server 2014 consulting support, and SQL Server management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-site help by the minute. Consequently, you are charged just for delivered services. Progent does not impose a more expensive rate for off-hours or urgent service, and within California or in areas where Progent provides on-site support, Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no startup charge and requires no monthly commitment for support services delivered during regular working hours. Many support organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for fast solutions so you won't be tempted to permit simple problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to handle technical issues that are within their scope, Progent can concentrate on delivering hard-to-find services where Progent faces few competitors. Businesses who utilize trusted independent consultants or who employ internal IT personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their IT environments more robust, secure, and productive.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the few support companies to offer round-the-clock network monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory rather than reactive. By revealing possible issues before they result in downtime, network monitoring can keep your IT network from painful and costly service disruptions.
How Does Our Company Start Receiving Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.















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