Immediate Online Support for New York UNIX, Linux, or Sun Solaris NetworksFor small businesses located in New York or anywhere in the state of New York, Progent provides support for computer systems powered by UNIX or Linux or for networks that include a mix of UNIX-family systems and Windows technology. Progent has delivered online troubleshooting to businesses in every state in the United States. (See Progent's customer recommendations). Progent also offers the consultation CCIE-qualified engineers for challenging connectivity issues, as well as the services of CISSP-accredited security consultants to handle high-level security architecture and disaster recovery planning.

Progent's online technical support services represent exceptional value due to the fact that they have the real-world background and the advanced tools to solve the majority of network issues rapidly. This lowers direct expenses since service calls take up fewer billable consulting minutes. Online help also avoids the expense of dispatching a consultant to your site. Your organization saves even more with indirect costs by minimizing or avoiding system outages and associated costs due to business disruption, upset clients, unproductive employees, and de-focused management.

Progent's billing model for online help is structured to stretch your network support investment. Progent charges by the minute for phone consulting, so you are invoiced only for the support that you receive. Unlike many remote support companies, Progent asks for no service activation fee or minimum fees. Progent's one-minute granularity and simple policy for pricing eliminate scenarios where speedy. minor repairs somehow turn into substantial invoices. Progent's penchant for dealing with problems efficiently results in your company conserving cash.

Progent's Online Support Tools
Over the years, Progent has developed a set of optimized tools and field-proven methodologies which ensure the maximum degree of effectiveness for online consulting and troubleshooting for small and midsize company computer systems. Progent offers protected Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN technology permits the experts of Progent's remote service group to communicate with your company's environment without compromising system security.

Progent's highly evolved service reporting application keeps extensive histories describing the support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the details of support provided to every customer by every Progent engineer. This database of anomalies and responses is organized as a conveniently searchable internal knowledge base that enables Progent's online technical engineers to share their experiences company-wide to ensure that the efficiency of Progent's support grows over time. Progent's advanced certifications and close relationships with important industry leaders such as Cisco and Microsoft permit access to additional massive technical support knowledge bases and allow priority access to manufacturers' internal product engineers with the result that Progent's online consulting experts can arrive at the most efficient solutions promptly.

Start Receiving Remote UNIX/Linux, Sun Solaris, or Mac OS X Technical Support from Progent
To access Progent's remote services in New York or anywhere in New York or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for network help, go to Immediate Emergency Support.

Online Technical Services Available from Progent
Progent's remote technical support experts offer advanced credentials in a comprehensive set of technologies. This breadth of capability allows Progent's engineers to tackle virtually any crisis likely to crop up in a small or midsize company network. Credentials earned by Progent support experts in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional (CCSP), Voice Professional, and Design Associate.

To provide assistance to clients with mixed-platform environments, Progent also provides the support of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP specialists, and ISSAP consultants.

Online technical support services Offered by Progent to companies in New York and throughout the state of New York include:

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X phone-based support services address a broad range of information technology including system architecture, messaging systems, network and operational security, UNIX and Windows coexistence, virtual server products for server consolidation and simplified administration, and migration from legacy applications to current Microsoft Windows or Linux-based solutions. Progent's team-based methodology for solving network issues promotes fast escalation, if necessary, to consultants with task-relevant experience to handle complex scenarios. This accelerates repair of critical problems, minimizes lost productivity, and cuts support costs.

    Progent's UNIX/Linux consultants can provide emergency phone-based help for resolving problems affecting UNIX, Linux, or Solaris networks based on leading variants of UNIX including:

    Important Linux platforms for which Progent can provide expertise include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
    Cisco CCIE Consultants for New York, New YorkThe Cisco CCIE certification is the premier recognition for networking consultants, and certifies a person's networking knowledge at the master level. Cisco qualified CCIEs can handle even the most complex issues associated with network infrastructure design, integration, administration, protection, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house engineers in isolating problems with IOS Software network management utilities and developing workarounds or identifying program patches. Cisco qualified CCIEs represent an excellent cost-effectiveness since their broad experience enables them to fix the most intractable problems quickly. In typical instances, less experienced service providers can struggle for hours or even days with the same problems that a CCIE can fix in minutes. Few consulting providers make Cisco-qualified CCIEs available to assist small and mid-size businesses. Progent offers fast phone access to a CCIE so your company can get immediate assistance for severe network issues that are impacting worker productivity but are outside the experience of your regular IT support group or consultant. Progent's Cisco CCIE consultants can connect to your computer system via the latest remote support technology to provide fast, safe, and economical analysis and remediation. Progent's Cisco CCIEs offer expertise in all of Cisco's industry-leading family of connectivity appliances such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network solutions.

  • Authorized Windows Expertise
    Windows Experts for New York, New YorkProgent's Microsoft-certified online service professionals offer computer troubleshooting and IT assistance for all Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can provide your business the assistance of consulting professionals who can assist your company with a wide variety of platform support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, MS Exchange Server 2016 migration, Exchange Server 2013 configuration, Exchange Server 2010 monitoring and support, SharePoint Server 2013 application development, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server management and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, SQL Server 2016 integration and development and SQL Server 2014 consulting, Systems Center Operations Manager network monitoring, Project Server and Server Online planning, Small Business Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also offers a full array of remote desktop consulting and support services including Microsoft Windows 7 integration, preparing for to 64-bit workstation software, configuring Office 2010, and streamlining desktop configuration.

  • CISSP and ISSAP Certified Network Security Professionals
    CISSP Qualified System Security Professionals for New York, New YorkProgent's qualified CISM and CISSP network security engineers offer a variety of security solutions to strengthen the protection of your UNIX/Linux, Solaris, Mac or Windows environment against internal or external threats or assist you to recuperate quickly following a damaging penetration. Security support services available from Progent include: in depth network security evaluation using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Hydra; rapid cleanup after malicious assaults; setting up firewalls; establishing secure architectures for off-site and mobile communication; securing your messaging infrastructure from viruses, spam and directory harvest attacks; and setting up round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced online support services to help companies of any size connect their information networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can assist you to design and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-based systems or in hybrid topologies that combine local resources as well as public clouds. To assist you to integrate public clouds with networks, Progent offers a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting support remotely, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Additional Consulting Programs Offered by Progent
Progent offers the services of world-class online consulting professionals for contract projects that small companies often request. Billing charges for ongoing development or consulting tasks are determined based on the level of expertise of the engineers involved. Progent's background in these special fields of computer technology enables clients to complete critical initiatives within budget and on time. Progent's special remote engineering solutions include:
  • Help Desk Support
    Progent's Call Center programs for small and midsize businesses with environments based on UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Call Center outsourcing services are well suited for small businesses who don't have the budget to create an internal Call Center but who need quick response from a dependable Help Desk Call Center with proficient phone support as well as the available expertise to escalate complex trouble tickets to advanced consultants.

    Progentís Virtual Call Center is intended for bigger businesses and acts as a seamless extension of your established Helpdesk resources. Progent's Virtual Call Center can act as an escalation option to handle complex technical issues, or be available in hectic instances when your ordinary support engineers are too busy.

    Progent's Help Desk Call Center consulting expertise can aid you in building an effective new Call Center or improving your current organization, identifying or customizing Help Desk software to address the particular requirements of your company, or adding occasional online personnel to work with your in-house Help Desk group during high-demand scenarios like software transitions, major upgrades, or rolling out brand new applications.

    Progent's Call Center team of seasoned network consultants offers your computer users in New York or anywhere in the state of New York rapid access to an effective network service group with years of background offering telephone-based consulting and online diagnostics for computer environments that incorporate UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft technology. Progent's focus is to give the Call Center recognition as a major driver of company efficiency, and Progent's intent is to solve and not merely report IT problems.

  • Business Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts Team offers phone-based and in-depth engineering expertise and training in specific application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, programming, and education for popular Microsoft business applications such as CRM, MS Project, Office Word, and Microsoft Office Excel. To find out more information concerning Progent's consulting, custom development, and training services for UNIX, Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, visit Progent's Applications Experts Services.

    Progent's Mac consultants can promote the artistic components of Macintosh computing by offering phone-based consulting services and education in graphics, sound, and video. Progent's consultants offer expertise in a range of Mac programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with special jobs such as scanning or digitizing audio or video or putting together an audio/video production lab.

    Remote Network and Server Monitoring Services
    Progent offers companies in New York, or anywhere in the state of New York, online computer system monitoring support powered by MS System Center Operations Manager 2007, enhanced by Progent for your environment so that your computer support is proactive and automated. By anticipating looming trouble spots before they result in crashes, remote monitoring can ward off stressful and expensive information system failures. Progent can also provide help with network monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple Mac networks, Microsoft systems, or networks powered by a mix of platforms.

How Your New York Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent online support with UNIX, Linux, Sun Solaris, or Mac OS X computer systems, go to Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or see Contact Progent.















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