Urgent Remote Technical Support for New York UNIX or Linux NetworksFor small and midsize businesses in New York or anywhere in the state of New York, Progent offers help for information systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for networks that include a mix of UNIX-family systems and Microsoft technology. Progent has delivered remote troubleshooting to companies in every state in the U.S. (See Progent's customer testimonials). In addition, Progent offers the consultation CCIE-qualified network specialists for challenging connectivity problems, as well as the assistance of CISA and CISSP-certified security engineers to help with advanced security design and business continuity planning.

Progent's remote support engineers represent excellent leverage because they are equipped with the real-world background and the advanced tools to resolve most information system issues rapidly. Efficient support reduces direct costs since solutions require fewer billable minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your company benefits additionally with incidental costs by minimizing or eliminating network outages and associated losses stemming from business discontinuity, upset clients, idle employees, and de-focused management.

Progent's billing model for remote help is structured to stretch your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the services that you actually get. Unlike typical online service firms, Progent requires no initialization fee or minimum fees. Progent's per-minute granularity and simple policy for billing save you from situations where speedy. minor fixes manage to turn into large bills. Progent's skill at solving problems efficiently translates into your company conserving cash.

Progent's Online Technical Support Tools
Through years of experience, Progent has fine tuned an array of optimized technologies and field-tested methodologies that permit the highest degree of effectiveness for online engineering help and repair for small company IT systems. Progent offers secure VPN support for gateways from multiple leading sources such as Microsoft, Cisco, Juniper Networks, Sonicwall and Checkpoint. Protected VPN connectivity allows the consultants of Progent's online support team to link to your environment remotely without compromising system security.

Progent's advanced customer support reporting system stores thorough documentation for the service that Progent's customers have received. Progent's team consultants have access to the details of support rendered to each client by any Progent engineer. This database of problems and responses is organized as a quickly searchable internal database that enables Progent's remote technical professionals to share their knowledge with the whole team to make sure that the value of Progent's support grows daily. Progent's advanced certifications and formal partnerships with key technology companies such as Cisco and Microsoft permit access to other vast technical support databases and allow priority access to vendors' in-house product engineers so Progent's remote service experts can come up with the most efficient resolutions promptly.

Initiate Online UNIX, Linux, Sun Solaris, or Apple Mac OS X Computer Help from Progent
To access Progent's remote support in New York or anywhere in New York or to find out additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for network help, visit Immediate Urgent Support.

Remote Network Support Services Offered Progent
Progent's phone-based network support professionals have certified skills in an extensive set of technologies. This broad range of technical skills allows Progent's engineers to handle virtually any crisis that may crop up in a small company network. Certificates awarded to Progent support experts in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), CCDA and CCDP.

To support customers with multi-OS environments, Progent also offers the skills of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, Certified Information Systems Security Professional (CISSP) specialists, and ISSAP consultants.

Phone-based technical services Offered by Progent to customers in New York and anywhere in the state of New York include:

  • UNIX, Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X phone-based consulting services address a broad spectrum of information technology including network architecture, email systems, network and process security, UNIX/Linux and Windows integration, VMware products for server hardware consolidation and easy administration, and transitioning from legacy applications to the latest Windows or Linux solutions. Progent's group-based approach to resolving network problems promotes quick escalation, if necessary, to engineers with appropriate experience to tackle complex scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and lowers service costs.

    Progent's UNIX and Linux consultants can provide emergency phone-based help for troubleshooting problems affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX including:

    Major Linux platforms for which Progent offers expert support include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Problem Solving
    Cisco Consultants for New York, New YorkThe Cisco Certified Internetwork Expert (CCIE) credential is the premier accreditation for network infrastructure consultants, and indicates a person's network technology skills at the master level. Cisco qualified CCIEs know how to resolve the most complex issues occurring in network infrastructure planning, deployment, management, protection, and repair. Cisco CCIEs operate with the highest priority with Cisco's internal engineers in isolating problems with IOS Software network administration tools and developing workarounds or identifying software patches. CCIEs represent an excellent cost-effectiveness because their depth of expertise enables them to solve even the most difficult problems quickly. In many cases, less seasoned consultants can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes. Few consulting providers make Cisco-qualified CCIEs accessible to support small and mid-size businesses. Progent can provide quick telephone contact with a Cisco CCIE so your company can receive urgent assistance for serious network infrastructure issues that are lowering business productivity but are outside the scope of your ordinary computer maintenance group or consultant. Progent's Cisco CCIE consultants can connect to your network using advanced on-line support tools to perform quick, secure, and economical analysis and repair. Progent's Cisco CCIEs offer consulting for the entire range of Cisco's industry-leading selection of infrastructure products such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services routers, Aironet wireless access points, Meraki cloud-managed access points, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network technology.

  • Authorized Windows Experts
    MS Windows Experts for New York, New YorkProgent's Microsoft-certified online support experts can provide computer system problem solving and IT assistance for all Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can provide your organization the assistance of support professionals who can help your company with a broad variety of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 monitoring and support, SharePoint Server 2013 development, Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager network monitoring and reporting, Project Server training, SBS Server 2011 support, and Windows Essentials migration and cloud integration.

    Progent also offers a wide array of online desktop services including Windows 7 migration support, moving to 64-bit workstation software, integrating Microsoft Office 2010, and automating workstation deployment.

  • CISM and CISSP Qualified Network Security Consultants
    CISSP Certified System Security Experts for New York, New YorkProgent's accredited CISSP, ISSAP, and CISM network security consultants can provide a range of security solutions to improve the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against assaults or assist your company to recuperate quickly after a serious penetration. Security services available from Progent include: comprehensive network security analysis utilizing tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Metasploit and Netcat; fast cleanup after virus and worm attacks; integrating firewalls; designing secure architectures for remote and mobile connectivity; defending your email infrastructure from viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert online support services to help businesses of all sizes connect their networks with popular public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can help your it team to plan and manage cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid topologies that seamlessly combine physical resources along with cloud services. To help you to integrate public clouds with networks, Progent can provide a range of public cloud migration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of background delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Additional Consulting Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract projects that small companies often request. Billing rates for ongoing development or consulting projects are set based on the level of expertise of the consultants involved. Progent's background in these special areas of computer technology allows customers to complete critical projects economically and on time. Progent's project-based remote consulting services include:
  • Help Desk Call Center Support
    Progent's Call Center service options for small and midsize businesses with networks based on UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft technology include comprehensive Call Center outsourcing, Virtual Helpdesk services, and Helpdesk consulting. Progent's Help Desk outsourcing services are well suited for small companies who lack the resources to create an in-house Help Desk but who want fast access to an effective Call Center with professional phone assistance plus the technical depth to escalate complex problems to advanced engineers.

    Progentís Virtual Help Desk Call Center is intended for larger companies and serves as a seamless addition to your established Helpdesk staff. Progent's Virtual Help Desk can act as an escalation alternative for the most difficult computer system challenges, or be available in those instances when your regular service providers are swamped.

    Progent's Call Center consulting expertise can assist you in building an efficient new Help Desk Call Center or enhancing your established one, selecting or modifying Call Center software to address the particular demands of your corporation, or adding temporary online staff to reinforce your internal Help Desk Call Center group to deal with demanding scenarios such as software migrations, mass updates, or installing new business software.

    Progent's Help Desk team of experienced information technology experts provides your workers in New York or anywhere in the state of New York quick access to an effective support group with years of background providing telephone-based help and remote repair service for IT systems that incorporate UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Call Center recognition as a crucial contributor to business performance, and Progent's intent is to resolve and not just annotate technical problems.

  • Business Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting Team provides online and in-depth engineering expertise and education in special business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, customization, and education for familiar Microsoft applications including Microsoft CRM, Project, Microsoft Office Word, and Office Excel. To read more about Progent's expertise, custom programming, and education services for UNIX/Linux, Solaris, Apple Mac OS X, or Microsoft applications, visit Progent's Business Application Experts Team.

    Progent's Apple Mac professionals can support the imaginative elements of Apple Mac systems by offering phone-based help support and education in imaging, sound, and video. Progent's consultants can provide expertise in a large selection of Macintosh programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with common projects like scanning or digitizing audio/video or establishing an audio/video post production lab.

    Remote Network Monitoring Services
    Progent offers companies in New York, or anywhere in the state of New York, remote network and server monitoring services centered around MS System Center Operations Manager, customized by Progent to fit your environment so that your computer support is proactive and automated. By uncovering looming issues before they result in crashes, remote monitoring can minimize disruptive and expensive information system crises. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Mac OS X environments, Windows environments, or networks that incorporate a combination of platforms.

How Your New York Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent online support with UNIX, Linux, Solaris, or Apple Mac environments, go to Progent's Emergency Online Help, telephone 1-800-993-9400, or visit Contact Progent.















© 2002- 2017 Progent Corporation. All rights reserved.