Greater New York City Metro Area Contact Information:

Southern California Onsite IT Consulting
Progent locations in the Greater New York Metro Area

City Street Address Contact Information
Midtown, NY 260 Madison Ave
New York, New York, 10016
Sales Phone: 646-727-4666

Link: New York Network Support Services
Wall Street, NY 165 Broadway
23rd Floor
New York, New York, NY 10006
Sales Phone: 646-969-5696

Link: New York Network Support Services
Newark, NJ One Gateway Center
Suite 2600
Newark, New Jersey, 07102
Sales Phone: 862-373-1253

Link: Newark Network Support Services
Parsippany, NJ 2001 Route 46
Waterview Plaza
Suite 310
Parsippany, New Jersey, 07054
Sales Phone: 973-939-0009

Link: New Jersey Network Support Services
Saddle Brook, NJ Park 80 West
250 Pehle Avenue
Suite 200
Saddle Brook, New Jersey, 07663
Sales Phone: 562-583-3336

Link: Saddle Brook, NJ Network Support Services
Philadelphia, PA 1650 Market St
Suite 3600
Philadelphia, Pennsylvania, 19103
Sales Phone: 267-592-4430

Link: Philadelphia Network Support Services

Immediate Remote Help for New York City UNIX, Linux, or Sun Solaris NetworksFor small and midsize companies in New York City or anywhere in the state of New York, Progent provides help for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a combination of UNIX-family systems and Microsoft platforms. Progent has delivered online troubleshooting to businesses in all 50 states in the U.S. (See Progent's client testimonials). Progent also offers the expertise of Cisco CCIE-certified engineers for challenging connectivity problems, as well as the services of CISSP and CISM-certified security engineers to handle high-level security design and disaster recovery planning.

Progent's remote technical support engineers represent exceptional leverage due to the fact that they are equipped with the practical background and the advanced technology to resolve most network problems quickly. This lowers direct expenses since service calls take up a smaller number of chargeable minutes. Online support also avoids the cost of sending an engineer to your site. Your company saves even more with incidental costs by reducing or avoiding system outages and associated losses resulting from business disruption, upset customers and vendors, idle employees, and distracted executives.

Progent's pricing policy for online support is structured to stretch your network support dollar. Progent bills per minute for telephone-based consulting, so you owe only for the services that you receive. Unlike many remote support companies, Progent requires no service activation fee or minimum job duration. Progent's one-minute billing unit and simple policy for billing eliminate scenarios where speedy. minor fixes manage to turn into major tabs. Progent's penchant for disposing of problems efficiently translates into your business saving money.

Progent's Remote Technical Support Technologies
Over time, Progent has developed an arsenal of customized technologies and proven methodologies that permit the highest level of effectiveness for online help and repair for small and midsize company computer networks. Progent provides protected Virtual Private Network support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN access permits the consultants of Progent's Technical Response Center to interface to your company's computer system remotely without compromising network security.

Progent's proprietary technical support database application includes detailed histories for all service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the details of assistance provided to each customer by every Progent engineer. This history of trouble tickets and fixes is structured as a readily searchable internal knowledge base that permits Progent's remote support engineers to share their experiences with the whole team to make sure that the quality of Progent's support grows daily. Progent's advanced certifications and working relationships with major technology companies including Cisco and Microsoft make available additional massive technical support knowledge bases and allow priority access to manufacturers' internal support staff with the result that Progent's online consulting experts are able to determine the best resolutions quickly.

Get Online UNIX, Linux, Solaris, or macOS and OS X Network Support from Progent
To get started with Progent's phone support in New York City or anywhere in New York or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for network support, go to Immediate Urgent Support.

Remote Technical Support Services Available from Progent
Progent's remote technical support professionals have advanced credentials in a comprehensive array of products and technologies. This wide range of IT skills permits Progent's consultants to manage practically any problem that may occur in a small or midsize company information system. Credentials awarded to Progent engineers in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, CCNA, CCSP, Voice Professional, and Design Professional.

To provide assistance to clients with multi-platform networks, Progent also provides the skills of engineers with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based support available from Progent to clients in New York City and anywhere in the state of New York include:

  • UNIX/Linux, Solaris, and macOS and OS X Support Services
    Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based consulting services address a broad array of information technology such as system architecture, email systems, network and operational security, UNIX/Linux and Microsoft Windows coexistence, VMware products for server hardware economization and simplified management, and transitioning from legacy systems to current Windows or Linux-based solutions. Progent's group-oriented methodology for solving technical issues enables fast escalation, when required, to consultants with task-relevant experience to tackle complex scenarios. This expedites repair of urgent problems, minimizes lost productivity, and cuts service expense.

    Progent's UNIX and Linux support engineers can offer emergency online assistance for analyzing problems affecting UNIX, Linux, or Solaris networks based on popular derivatives of UNIX including:

    Important Linux variants for which Progent can provide expertise include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Infrastructure Troubleshooting
    Cisco Infrastructure Consultants for New York City, New YorkThe Cisco CCIE credential is the highest accreditation for network infrastructure consultants, and certifies an individual's technical skills at the master level. CCIEs can resolve the most intractable problems associated with network design, installation, administration, security, and repair. CCIEs can cooperate on a privileged basis with Cisco's internal engineers in isolating problems with Cisco IOS network administration utilities and coming up with alternate approaches or locating program patches. CCIEs offer exceptional value because their broad expertise enables them to fix even the most difficult problems rapidly. In typical instances, less qualified consultants can struggle for many hours or days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes. Few service organizations make Cisco-qualified CCIEs accessible to help small and mid-size companies. Progent offers fast telephone contact with a Cisco CCIE so your company can get immediate help for serious network issues that are crippling business efficiency but are outside the comfort zone of your regular network maintenance group or consultant. Progent's Cisco-qualified CCIE engineers can communicate with your environment by means of advanced remote support technology to provide efficient, safe, and affordable analysis and repair. Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's market leading family of networking products including PIX 500 Firewalls and ASA Series Firewalls, Catalyst FWSM modules, protected broadband and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) technology.

  • Authorized Windows Experts
    Windows Expertise for New York City, New YorkProgent's Microsoft-certified remote support experts can deliver computer troubleshooting and IT help for all Microsoft server products. Progent is a Microsoft Partner and can provide your business the expertise of consulting professionals who can help you with a broad range of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange 2016 Server migration, Microsoft Exchange 2013 configuration, Microsoft Exchange Server 2010 monitoring and support, SharePoint 2013 development, Skype for Business migration support, Lync Server integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2017 Linux integration support, Systems Center Operations Manager network monitoring and reporting, Project Server and Server Online planning, Small Business Server support, and Windows Essentials cloud integration.

    Progent also offers a full range of remote PC desktop support services including Windows 7 migration support, upgrading to 64-bit workstation software, configuring Office 2010, and automating Business Desktop Deployment.

  • CISM and CISSP Certified System Security Engineers
    CISSP Certified Network Security Experts for New York City, New YorkProgent's accredited CISM and CISSP network security consultants offer a range of system protection services that can improve the defenses of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against attacks or help your business to clean up quickly following a serious breach. Security support services offered by Progent include: comprehensive security evaluation utilizing tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; quick recuperation from malicious attacks; integrating firewalls; designing safe techniques for off-site and mobile connectivity; defending your email infrastructure against viruses, spam and DHA attacks; and setting up round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced remote support services to help organizations of all sizes integrate their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid architectures that combine physical IT assets as well as cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud migration support services that include Office 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration projects quickly and within your budget.
Additional Support Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for special IT projects that small businesses often request. Progent's rates for ongoing development or consulting tasks are set based on the level of expertise of the engineers required. Progent's experience with these special areas of computer technology allows customers to execute critical projects economically and on time. Progent's project-based online engineering services include:
  • Help Desk Call Center Support
    Progent's Help Desk Call Center support programs for small and midsize businesses with environments based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Help Desk Call Center outsourcing services are ideal for smaller companies who lack the budget to build and maintain an in-house Call Center but who require fast response from an efficient Help Desk Call Center with professional telephone assistance as well as the technical depth to escalate the most challenging tasks to high-level engineers.

    Progentís Virtual Help Desk Call Center is designed for larger companies and acts as a transparent addition to your established Help Desk organization. Progent's Virtual Help Desk can operate as an escalation alternative to resolve complex network challenges, or be ready in hectic instances when your ordinary resources are overwhelmed.

    Progent's Help Desk Call Center consulting services can aid you in establishing an efficient new Help Desk or improving your current one, identifying or modifying Help Desk Call Center application software to meet the unique needs of your corporation, or adding occasional phone support staff to supplement your in-house Help Desk Call Center team to deal with demanding scenarios such as software migrations, major updates, or installing new applications.

    Progent's Help Desk Call Center team of seasoned information technology experts provides your computer users in New York City or anywhere in the state of New York rapid communication with a reliable technical support resource with substantial background providing phone help and online repair service for networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk recognition as a major driver of business performance, and Progent's target is to solve rather than merely annotate IT issues.

  • Applications Support: Education, Programming, and Integration
    Progent's Applications Experts Group can supply online advanced consulting support and training in specific application areas that include ERP, MRP, accounting system customization, and CRM. Progent also can provide consulting, customization, and training for Microsoft applications including Microsoft CRM, Office Project, MS Word, and Microsoft Office Excel. To read additional information about Progent's expertise, customization, and education services for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Services.

    Progent's Apple Mac consultants can nurture the imaginative components of Mac environments by offering phone-based help services and training in imaging, audio, and video. Progent's support professionals offer expertise in a range of Macintosh applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with common projects like scanning or digitizing audio/video or integrating an audio/video production facility.

    Remote Network and Server Monitoring Services
    Progent can provide businesses in New York City, or anywhere in the state of New York, remote network and server monitoring services centered around MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your business so your IT support is proactive and automated. By spotting potential trouble spots before they grow into network outages, system monitoring can minimize disruptive and costly information system breakdowns. Progent can also provide help with network monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X systems, Microsoft systems, or systems based on a variety of OS platforms.

How Your New York City Company Can Contact Progent's Online Service Experts
To contact Progent about urgent online expertise with UNIX, Linux, Sun Solaris, or macOS and OS X computer systems, visit Progent's Nationwide Online Help, call 1-800-993-9400, or see Contact Progent.

© 2002- 2019 Progent Corporation. All rights reserved.