UNIX and Linux Phone-based Support for New York Small Company Networks
For small and midsize companies located in New York or anywhere in New York, Progent provides round-the-clock remote technical support for information systems based on UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a mix of UNIX and Microsoft technology. Progent has provided remote support to businesses in all 50 states in the U.S. Progent also offers the expertise of Cisco Systems CCIE-certified network specialists for complex infrastructure problems, as well as the assistance of CISSP and CISM-accredited security engineers to help with advanced security architecture and diagnostic jobs.
Progent's online technical support engineers represent excellent value because they are equipped with the real-world experience and the advanced technology to solve most network problems quickly. Efficient support lowers immediate costs because solutions take up fewer billable consulting minutes. Online help also eliminates the expense of dispatching an engineer to your office. Your organization benefits additionally with incidental costs by minimizing or eliminating network outages and associated losses resulting from business discontinuity, upset clients, unproductive employees, and distracted executives.
Progent's pricing model for online support is designed to leverage your IT service investment. Progent charges on a per-minute basis for phone assistance, so you owe just for the support that you receive. In contrast to typical online support organizations, Progent requires no startup fee or minimum fees. Progent's one-minute billing unit and clean policy for billing avoid scenarios where fast fixes somehow end up as major tabs. Progent's skill at handling problems quickly results in your business conserving money.
Progent's Remote Technical Support Tools
Over time, Progent has fine tuned an array of optimized technologies and proven methodologies that allow the maximum degree of effectiveness for online help and repair for small and midsize business computer networks. Progent provides secure Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN technology enables the consultants of Progent's remote service group to interface to your environment without breaching system security.
Progent's highly evolved service database application stores extensive records describing the support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the records of services provided to each Progent customer by every consultant. This archive of trouble tickets and solutions is organized as a conveniently retrievable internal database that enables Progent's remote technical engineers to share their experiences with the whole team to ensure that the quality of Progent's support improves over time. Progent's advanced accreditations and formal relationships with major technology companies such as Cisco and Microsoft permit access to other extensive technical support databases as well as to manufacturers' internal engineering staff so Progent's remote service specialists can arrive at the best resolutions quickly.
Initiate Online UNIX/Linux, Solaris, or Mac OS X Computer Support. Assistance from Progent
To initiate Progent's phone services in New York or anywhere in New York or to learn additional information about Progent's phone support programs, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent requirement for network support, go to Immediate Emergency Support.
Online Technical Support. Network Support Services Offered Progent
Progent's online technical service engineers possess certified skills in a comprehensive set of technologies. This breadth of IT skills enables Progent's consultants to resolve practically any crisis likely to occur in a small company network. Certificates earned by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Help Desk Specialist, and Technical Coordinator (ACTC). Cisco credentials owned by Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, Voice Professional, and Design Associate.
Online technical support services provided by Progent to companies in New York and anywhere in the state of New York include:
UNIX, Linux, Sun Solaris, and Mac OS X Support Services
Progent's UNIX, Linux, Solaris, and Apple Mac OS X phone-based consulting services cover a wide spectrum of computer technology such as network architecture, messaging solutions, system and process security, UNIX and Windows coexistence, VMware products for server hardware consolidation and easy administration, and transitioning from older applications to Microsoft Windows or Linux-based solutions. Progent's group-oriented methodology for solving technical problems enables fast escalation, if necessary, to consultants with appropriate experience to handle challenging situations. This accelerates solutions of critical problems, reduces lost productivity, and cuts support expense.
Progent's UNIX and Linux consultants can offer emergency remote assistance analyzing problems affecting UNIX/Linux systems powered by leading versions of UNIX including:
Talk to a Cisco CCIE for High-level Infrastructure Problem Solving The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for networking consultants, and indicates a person's technical knowledge at the master level. Cisco CCIEs know how to handle even the most intractable challenges occurring in network infrastructure planning, installation, maintenance, security, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco System's in-house product support engineers in analyzing anomalies with IOS Software network administration tools and coming up with alternate approaches or locating software patches. CCIEs represent an exceptional value since their deep expertise enables them to solve even the most complex problems quickly. In typical cases, less seasoned engineers can struggle for many hours or days with identical tasks that a Cisco-qualified CCIE can resolve in minutes.
Few consulting firms make Cisco-qualified CCIEs accessible to support small and medium sized companies. Progent offers quick telephone access to a CCIE so you can receive timely help for severe network infrastructure problems that are crippling business efficiency but are outside the comfort zone of your ordinary network support providers. Progent's CCIE consultants can tie into your environment using the latest on-line troubleshooting tools to provide fast, secure, and affordable diagnosis and remediation.
Progent's Cisco-qualified CCIEs can provide consulting for all of Cisco's market leading family of infrastructure devices such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and IS routers, Aironet wireless access points, wired and wireless Voice systems, Catalyst switches, as well as Virtual Private Network products.
Certified Microsoft Windows Expertise Progent's Microsoft-qualified online support professionals can provide computer problem solving and consulting help for the complete line of Microsoft server and application products. Progent is a Microsoft Gold Partner consulting firm and can offer your business the help of consulting engineers who can assist to configure, troubleshoot and administer the extensive suite of Microsoft Servers including Windows 2003 Server, Microsoft SQL Server, ISA Server 2006, Biztalk Server, Commerce Server, Content Management Server, Microsoft SBS 2003, Exchange 2007 Server, Application Center, SharePoint Server, Microsoft Virtual Server 2005, and Operations Manager 2007 and 2005.
CISSP and ISSAP Qualified System Security Engineers Progent's accredited CISM and CISSP network security engineers can provide a variety of system protection services that can bolster the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or help you to clean up rapidly following a damaging breach. Security support offered by Progent include: thorough network security audits using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Hydra; quick recovery from virus and worm assaults; configuring firewalls; designing secure mechanisms for remote and mobile access; protecting your email system from viruses, spam, and directory harvest attacks; and offering 24x7 proactive monitoring.
Additional Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting experts for contract IT projects that small businesses often request. Billing rates for ongoing development or consulting tasks are determined according to the level of expertise of the consultants required. Progent's background in these special fields of information technology allows customers to execute critical initiatives economically and on time. Progent's project-based online engineering solutions include:
Help Desk Services
Progent's Help Desk Call Center service options for small and midsize businesses with environments based on UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco Systems, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Call Center outsourcing support services are intended for small businesses who lack the resources to support an internal Help Desk Call Center but who want fast communication with an effective Call Center with professional telephone assistance plus the technical depth to escalate the most challenging trouble tickets to advanced consultants.
Progent’s Virtual Help Desk Call Center is designed for larger businesses and operates as a seamless addition to your established Helpdesk staff. Progent's Virtual Help Desk Call Center can operate as a an escalation resource to resolve the toughest technical issues, or be available in those instances when your other service providers are overwhelmed.
Progent's Call Center consulting support can assist you in building an effective new Help Desk or revamping your current one, identifying or modifying Help Desk Call Center software products to handle the special needs of your corporation, or providing temporary phone support personnel to supplement your in-house Help Desk Call Center group to deal with high-demand scenarios like software migrations, mass upgrades, or installing brand new applications.
Progent's Call Center staff of experienced network consultants provides your clients in New York or anywhere in the state of New York instant assistance from a large support group with years of experience providing telephone-based support and online diagnostics for networks based on UNIX/Linux, Solaris, Apple Mac OS X, Cisco Systems, or Microsoft technology. Progent's charter is to give the Call Center perception as a key enabler of company productivity, and Progent's aim is to resolve and not merely report technical issues.
Applications Services: Training, Development, and Integration
Progent's Applications Experts Team provides remote advanced consulting support and training in specific application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and training for popular Microsoft business applications including CRM, MS Project, MS Word, and Microsoft Excel. For more on Progent's expertise, programming, and education offerings for UNIX/Linux, Sun Solaris, Mac OS X, or Microsoft applications, visit Progent's Applications Experts Services.
Progent's Apple Mac experts can support the imaginative elements of Macintosh environments by delivering remote help support and education in graphics, sound, and motion video. Progent's consultants can provide expertise in a large selection of Macintosh programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with special jobs such as scanning or digitizing audio/video or building an audio/video post production facility.
Remote Network Monitoring Support
Progent offers companies in New York, or anywhere in the state of New York, remote computer system monitoring services based on Microsoft Operations Manager, enhanced by Progent to fit your business so your network support is proactive and automated. By uncovering potential trouble spots before they expand into downtime, proactive monitoring can minimize inconvenient and costly information system failures. Progent can also utilize network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Mac OS X environments, Microsoft networks, or systems that incorporate a variety of platforms.
How Your New York Business Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency phone-based help with UNIX, Linux, Sun Solaris, or Mac OS X environments, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or send email to information@progent.com.
Progent is one of the most expert network support companies in Northern California for integrating e-mail solutions powered by Exchange 2000 Server. Progent specializes in helping small and mid-size businesses derive all the benefits of Microsoft Exchange 2000 under typical scenarios such as updating from Exchange 5.5 Server, moving from an ISP-based or POP3 e-mail system, and jobbing out your Microsoft Exchange 2000 support.
Even if your business has a small network support group and a modest IT budget, your information network can still have the same high availability and responsiveness that once needed a substantial in-house support group. Progent's 24x7 Network Support Services for small businesses combine the experience of world-class Microsoft-qualified and Cisco-certified network professionals, the most recent system management products for proactive monitoring and alerts, and cost-effective support packages such as a help desk service to keep your vital network applications and servers operating. Progent's 24x7 Network Management Services include remote system monitoring, server monitoring, and program monitoring to reduce support expenses, resolve trouble spots quickly, and prepare for issues before they degrade system productivity. Progent is expert at deploying System Center 2005, part of Microsoft’s Dynamic Systems Initiative built on Microsoft Operations Manager (Microsoft MOM) to deliver complete process management. Progent supports Microsoft Operations Manager 2000 and MOM 2005 to offer small company systems enterprise-class reliability, protection and capacity.
Years of experience providing Microsoft support and Cisco network consulting has enabled Progent to develop a unique capability for serving branch offices that require IT service with the flexibility associated with with small organizations but which includes effective communications, thorough documentation, and adherence to enterprise IT protocols. If your corporation has a remote office located anywhere in Northern California or any area served by Progent's consultants, Progent can provide a wide range of onsite and remote network consulting services and network design assistance.
Progent provides nationwide online help and troubleshooting services for companies that operate Apple Mac networks or whose information systems feature a combination of Apple Mac OS X and Microsoft technology. Remote IT help provides optimum leverage for your IT dollar by preserving user efficiency and shortening the time charged for computer repair services. Advanced online support tools and experienced technicians and engineers allow Progent to solve most network issues without squandering time and money by traveling to your site. In most of cases your IT issues can be dealt with over the phone or via a combination of telephone support and remote network analysis. Progent can make available Cisco certified CCIE network engineers and CISM certified security specialists to help with the toughest system issues.
Microsoft SQL Server 2000 is a complete, Web-enabled database and data analysis solution that opens the door to the rapid development of cutting-edge enterprise-class programs that can provide your company a critical competitive edge. Microsoft SQL Server 2000 features built-in support for XML and the capability to query across the Internet and beyond the firewall. The expertise of Progent's certified SQL Server 2000 engineers, with an average of more than over 10 years of work supporting Microsoft technology, ensures you success in designing, installing and administering Microsoft SQL Server applications that are seamlessly integrated with other applications powered Microsoft's .NET platform.
Progent’s computer outsourcing services for small businesses feature planning 2003 Server, Microsoft .NET Server, and BackOffice environments, coordinating upgrades to XP, Windows 2003 Server, Active Directory, and Microsoft Exchange Server 2003, Help Desk services, remote and in-person troubleshooting, fixing stubborn integration problems, and producing a company-wide security plan. Progent can help you maximize system reliability and performance via fault-tolerant configuration, resilient network architecture, and proactive server monitoring. Progent also provides special project help for major upgrades and can help with requirements assessment, product inventory, bill of materials production, vendor selection, procurement coordination, and complete documentation. Progent’s computer outsourcing help also includes training for office productivity software such as Microsoft Office.
MOM is a potent server management solution that enables IT administrators to be more proactive with key IT trouble spots by notifying them when incipient problems require attention according to a comprehensive database of known problems. MOM saves management time by filtering out inconsequential event information that is unrelated to serious problems. Progent's experienced Microsoft Operations Manager consultants can assist you to select appropriate Microsoft Operations Manager components, install and integrate MOM, and create custom rules, VBasic scripts, reports, and alarms for your company.
Progent’s Microsoft certified experts offer a range of consulting services for Great Plains Business Software. Microsoft Business Solutions Great Plains is a Microsoft financial platform and corporate management tool based, like all Microsoft accounting solutions, on the expandable and familiar platform of Microsoft Windows technology. Microsoft Dynamics GP 9.0, the most recent version of Microsoft accounting products in the Microsoft Great Plains Accounting line, offers an affordable tool for controlling and integrating finances, e-commerce, supply chain, manufacturing, project accounting, on-site support, customer relationships, and human resources. Microsoft Great Plains is easy to install and integrate, and with its segmented design you are able to license only the functions you currently need, with the option to expand users and increase capabilities when necessary. Progent’s Microsoft Great Plains Software support engineers can help you install, configure and manage Microsoft Dynamics GP 9.0 as well as earlier editions of Great Plains including Microsoft Great Plains 8.0 and Microsoft Great Plains 7.5.
Progent provides nationwide online phone support and troubleshooting services for businesses who run UNIX, Linux, or Solaris environments or whose IT systems include a combination of UNIX and Microsoft products. Online IT help provides maximum return for your information technology budget by protecting client productivity and limiting the hours charged for network analysis and repair. Advanced online access tools and experienced service specialists and consultants allow Progent to solve the majority of IT issues without wasting time and expense by going to your location. In the vast majority of situations your IT issues can be dealt with by telephone or through a mix of telephone help and remote network analysis. Progent can make available Cisco certified CCIE network experts and CISM and CISSP qualified security professionals to help with the toughest network problems.
Progent offers Bay Area small businesses world-class IT consulting plus online or in-person troubleshooting for information systems based on Microsoft Windows server and desktop technology and Microsoft's .NET servers including MS Exchange Server 2003 and Microsoft SQL Server 2005. Progent's Microsoft and Cisco certified network consultants also can provide security consulting for businesses ranging from the small office to the global enterprise.
If your company operates a Solaris environment or a multi-OS IT environment, Progent's CISM and CISSP-qualified security specialists can assist your whole enterprise in a broad array of security topics including security management procedures, security architecture and strategies, connection control products and methodology, software development security, operations security, physical security, communications, infrastructure and Internet security, and disaster recovery preparedness. CISM and CISSP stipulate the core competencies and worldwide standards of performance that network security managers are expected to possess. These certification give IT management the confidence that consultants who have achieved their CISM, CISSP or ISSAP certification have the background and knowledge to offer effective security support and engineering services.
For small and midsize companies located in New York or anywhere in New York, Progent provides round-the-clock remote technical support for information systems based on UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a mix of UNIX and Microsoft technology. Progent has provided remote support to businesses in all 50 states in the U.S. Progent also offers the expertise of Cisco Systems CCIE-certified network specialists for complex infrastructure problems, as well as the assistance of CISSP and CISM-accredited security engineers to help with advanced security architecture and diagnostic jobs.
The Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for networking consultants, and indicates a person's technical knowledge at the master level. Cisco CCIEs know how to handle even the most intractable challenges occurring in network infrastructure planning, installation, maintenance, security, and repair. Cisco CCIEs can cooperate on a privileged basis with Cisco System's in-house product support engineers in analyzing anomalies with IOS Software network administration tools and coming up with alternate approaches or locating software patches. CCIEs represent an exceptional value since their deep expertise enables them to solve even the most complex problems quickly. In typical cases, less seasoned engineers can struggle for many hours or days with identical tasks that a Cisco-qualified CCIE can resolve in minutes.
Progent's Microsoft-qualified online support professionals can provide computer problem solving and consulting help for the complete line of Microsoft server and application products. Progent is a 
Progent's accredited CISM and CISSP network security engineers can provide a variety of system protection services that can bolster the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or help you to clean up rapidly following a damaging breach. Security support offered by Progent include: thorough network security audits using tools such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Hydra; quick recovery from virus and worm assaults; configuring firewalls; designing secure mechanisms for remote and mobile access; protecting your email system from viruses, spam, and directory harvest attacks; and offering 24x7 proactive monitoring.
