New York, NY Metro Area Contact Information:

City Street Address Contact Information
Manhattan, NY 555 Madison Avenue
5th Floor
Manhattan, New York, 10022
Sales Phone: 646-727-4666

Link: Manhattan Network Support Services
Brooklyn, NY 300 Cadman Plaza West
One Pierrepont Plaza
12th Floor
Brooklyn, New York, 11201
Sales Phone: 929-299-0003

Link: Brooklyn Network Support Services
Queens, NY 118-35 Queens Blvd.
Forest Hills, New York, 11375
Sales Phone: 347-868-6668

Link: Queens Network Support Services

Immediate Online Consulting for New York City UNIX, Linux, or Solaris NetworksFor small companies in New York City or anywhere in the state of New York, Progent offers technical support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that feature a mix of UNIX-family systems and Microsoft platforms. Progent has provided remote support to companies in every state in the United States. (Refer to Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE network specialists for complex infrastructure issues, as well as the services of CISA and CISSP-accredited security consultants to help with high-level security design and business continuity planning.

Progent's remote technical support services offer excellent leverage because they have the real-world experience and the sophisticated tools to solve most information system problems quickly. Efficient support reduces direct expenses since service calls require a smaller number of chargeable consulting minutes. Online support also eliminates the expense of sending a consultant to your office. Your organization benefits even more with incidental expenses by reducing or avoiding system outages and related costs stemming from business discontinuity, upset clients, idle workers, and distracted executives.

Progent's pricing policy for remote support is structured to maximize the impact of your network support investment. Progent charges per minute for telephone-based assistance, so you owe only for the support that you actually get. Unlike many online support organizations, Progent imposes no startup charge or minimum fees. Progent's per-minute granularity and simple policy for billing avoid scenarios where speedy. minor fixes manage to turn into major tabs. Progent's penchant for solving problems quickly translates into your business spending less cash.

Progent's Remote Service Tools
Over time, Progent has developed an array of optimized technologies and proven processes which permit the maximum level of effectiveness for remote consulting and repair for small and midsize business IT networks. Progent provides secure Virtual Private Network support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN technology allows the engineers of Progent's Technical Response Center to interface to your network without compromising network security.

Progent's advanced service reporting application maintains detailed records for all support that Progent's customers have been provided. Progent's team consultants have the benefit of the records of support delivered to each client by any Progent consultant. This history of issues and repairs is structured as a conveniently retrievable proprietary database that enables Progent's remote support experts to share their knowledge with the whole team to ensure that the quality of Progent's support grows over time. Progent's advanced accreditations and working associations with key vendors including Cisco and Microsoft permit access to other extensive support knowledge bases and allow fast access to vendors' internal engineering staff so Progent's online consulting experts are able to determine the best solutions promptly.

Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Computer Support from Progent
To access Progent's phone support in New York City or anywhere in New York or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for IT help, visit Immediate Emergency Support.

Online Technical Support Services Available from Progent
Progent's remote consulting engineers offer credentials in a comprehensive set of technologies. This breadth of IT skills permits Progent's engineers to resolve virtually any problem likely to crop up in a small or midsize company network. Certificates held by Progent support experts in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.

To support customers with multi-platform environments, Progent also provides the skills of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) specialists, and ISSAP consultants.

Remote services provided by Progent to companies in New York City and throughout the state of New York include:

  • UNIX, Linux, Sun Solaris, and macOS and OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and macOS and OS X phone-based support services cover a wide range of information technology including network infrastructure, email solutions, system and operational security, UNIX/Linux and Windows integration, VMware products for server economization and easy administration, and migration from older systems to the latest Microsoft Windows or Linux-based environments. Progent's group-oriented approach to resolving network issues enables quick escalation, if necessary, to engineers with appropriate experience to tackle challenging situations. This accelerates solutions of critical problems, reduces network downtime, and cuts service costs.

    Progent's UNIX/Linux consultants can offer urgent remote help for troubleshooting problems within UNIX/Linux networks based on leading variants of UNIX such as:

    Important Linux platforms for which Progent offers expert support include:

  • Contact a Cisco Certified Internetwork Expert for High-level Network Troubleshooting
    Cisco Infrastructure Consultants for New York City, New YorkThe Cisco CCIE credential is the highest recognition for network infrastructure consultants, and indicates a consultant's technical skills at the expert level. Cisco CCIEs can deal with even the most complex issues associated with network design, installation, maintenance, security, and troubleshooting. CCIEs can cooperate on a privileged basis with Cisco's internal product support engineers in isolating problems with IOS Software network management utilities and developing workarounds or identifying software updates. CCIEs represent an exceptional cost-effectiveness because their depth of experience allows them to resolve the most difficult problems quickly. In common instances, less experienced service providers can struggle for hours or days with identical tasks that a Cisco-qualified CCIE can fix in a few minutes. Few service organizations make Cisco CCIEs accessible to support small and mid-size businesses. Progent can provide quick telephone contact with a Cisco-qualified CCIE so you can receive urgent help for serious network problems that are crippling worker productivity but are not within the scope of your regular computer support personnel. Progent's Cisco-qualified CCIE support experts can interface to your environment by means of state-of-the-art on-line troubleshooting tools in order to perform fast, secure, and affordable diagnosis and repair. Progent's CCIEs can provide expertise in the entire range of Cisco's market leading family of connectivity appliances including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected broadband and integrated services (IS) routers, Aironet wireless access points, Cisco Meraki cloud-managed APs, VoIP phones and systems, Catalyst switches, as well as Virtual Private Network solutions.

  • Certified Windows Expertise
    Windows Experts for New York City, New YorkProgent's Microsoft-qualified online support experts can deliver computer system problem solving and IT help for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can offer your company the assistance of consulting engineers who can assist you with a broad range of technology support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange Server 2016 migration, Exchange 2013 integration, Microsoft Exchange Server 2010 management, SharePoint Server development, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server management and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG management and ISA Server 2006 migration, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring, Project Server planning, SBS Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition offers a broad range of remote PC desktop support and troubleshooting services including Windows 7 integration, moving to 64-bit workstation applications, integrating Office 2010, and streamlining workstation deployment.

  • CISSP and ISSAP Qualified Network Security Engineers
    CISSP Qualified System Security Specialists for New York City, New YorkProgent's qualified CISM and CISSP network security consultants offer a variety of system protection solutions to improve the defenses of your UNIX, Linux, Sun Solaris, Mac or Windows environment against attacks or assist you to recuperate rapidly after a damaging penetration. Security consulting services offered by Progent include: comprehensive security analysis using tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; fast cleanup after virus and worm attacks; configuring firewalls; designing secure techniques for remote and mobile access; protecting your email infrastructure from spam and DHA attacks; and establishing round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert remote consulting to help organizations of all sizes connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in either cloud-only solutions or in hybrid architectures that combine on-premises IT assets along with cloud services. To help you to integrate public cloud services with networks, Progent can provide a range of public cloud migration services such as Office 365 integration solutions with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background providing high-level consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Additional Consulting Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for special projects that small businesses often need. Progent's rates for ongoing consulting projects are set based on the level of expertise of the consultants assigned. Progent's experience with these special areas of information technology allows clients to execute major projects economically and on schedule. Progent's special remote engineering solutions include:
  • Call Center Services
    Progent's Help Desk programs for small and midsize businesses with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk services, and Helpdesk process consulting. Progent's Call Center outsourcing services are ideal for small companies who lack the money or time to support an in-house Help Desk Call Center but who require quick communication with a dependable Help Desk Call Center with professional phone assistance as well as the in-depth expertise to escalate the most challenging problems to high-level engineers.

    Progentís Virtual Help Desk Call Center is designed for larger companies and operates as a seamless addition to your current Call Center staff. Progent's Virtual Help Desk Call Center can act as an escalation resource for the most difficult computer system problems, or be ready in those instances when your other support engineers are overwhelmed.

    Progent's Call Center consulting services can aid you in creating an efficient new Help Desk Call Center or revamping your existing one, identifying or modifying Help Desk software to address the particular demands of your corporation, or adding temporary online personnel to supplement your existing Help Desk group during high-demand scenarios such as software migrations, major upgrades, or installing brand new applications.

    Progent's Help Desk Call Center staff of veteran network professionals provides your computer users in New York City or anywhere in the state of New York rapid contact with an effective technical support group with years of background providing telephone-based support and remote diagnostics for IT systems that incorporate UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's focus is to earn the Call Center perception as a major enabler of business success, and Progent's target is to solve rather than just record IT problems.

  • Applications Support: Training, Customization, and Problem Solving
    Progent's Applications Experts staff provides online professional engineering expertise and education in specific application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can provide consulting, customization, and training for popular Microsoft business applications including CRM, MS Office Project, Microsoft Word, and MS Office Excel. For more information about Progent's consulting, custom development, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.

    Progent's Apple Mac consultants can promote the imaginative facets of Apple Mac systems by offering remote help support and training in imaging, sound, and video. Progent's consultants can provide help in a large selection of Mac programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with special procedures like scanning or digitizing audio/video or setting up an audio/video production lab.

    Online Network Monitoring Services
    Progent can provide companies in New York City, or anywhere in the state of New York, remote network monitoring services based on Microsoft Operations Manager network monitoring, adapted by Progent for your environment so your IT support is proactive and automated. By anticipating potential problems before they cause downtime, proactive monitoring can minimize stressful and expensive service breakdowns. Progent can also deploy network monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft networks, or environments that support a mix of OS platforms.

How Your New York City Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency remote support with UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, go to Progent's Urgent Online Help, call 1-800-993-9400, or refer to Contact Progent.

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