Fast Remote Help for New York UNIX, Linux, or Solaris NetworksFor small and midsize businesses in New York or anywhere in the state of New York, Progent provides help for information systems based on UNIX, Linux, Solaris, or Apple Mac OS X or for environments that feature a mix of UNIX-family systems and Microsoft technology. Progent has delivered online troubleshooting to companies in every state in the U.S. (Refer to Progent's client testimonials). In addition, Progent offers the consultation CCIE-qualified network specialists for complex connectivity problems, as well as the assistance of CISSP-accredited security engineers to handle advanced security architecture and business continuity preparedness.

Progent's online support services offer excellent leverage because they are equipped with the practical background and the advanced technology to solve the majority of network issues quickly. This reduces immediate costs because service calls accumulate a smaller number of billable minutes. Online help also eliminates the cost of sending a consultant to your location. Your organization saves additionally with indirect expenses by reducing or eliminating network outages and related costs stemming from business discontinuity, disgruntled customers and vendors, idle workers, and distracted executives.

Progent's billing model for online help is designed to get the most out of your IT service investment. Progent charges on a per-minute basis for telephone-based assistance, so you are charged just for the services that you actually get. Unlike typical remote service firms, Progent requires no service activation charge or minimum job duration. Progent's per-minute granularity and clean policy for billing save you from scenarios where quick repairs manage to turn into large invoices. Progent's skill at handling technical issues efficiently translates into your company conserving cash.

Progent's Online Support Tools
Over time, Progent has refined a collection of customized tools and field-proven processes which allow the highest degree of effectiveness for remote technical support and troubleshooting for small and midsize business information systems. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN connectivity permits the consultants of Progent's Technical Response Center to interface to your computer system without violating system security.

Progent's proprietary technical support reporting system maintains thorough documentation for all support that Progent's customers have been provided. Progent's staff engineers have access to the specifics of services provided to each Progent client by any consultant. This history of problems and fixes is stored as a quickly retrievable proprietary database that allows Progent's remote support professionals to share their experiences company-wide to ensure that the effectiveness of Progent's support services grows daily. Progent's advanced certifications and close relationships with key technology companies such as Cisco and Microsoft permit access to other extensive technical databases and permit quick access to manufacturers' in-house engineering staff so Progent's remote consulting experts can determine the most efficient resolutions quickly.

Start Receiving Online UNIX/Linux, Sun Solaris, or Apple Mac OS X Network Assistance from Progent
To access Progent's remote services in New York or anywhere in New York or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent requirement for IT help, go to Immediate Urgent Support.

Online Network Support Services Provided by Progent
Progent's online technical service engineers possess certified skills in an extensive array of technologies. This broad range of IT skills enables Progent's consultants to manage almost any emergency that may take place in a small or midsize company information system. Certifications earned by Progent consultants in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, CCNA, Security Professional (CCSP), Voice Professional, and Design Professional.

To help customers with multi-platform environments, Progent also offers the services of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include CISM Engineers, CISSP experts, and Information System Security Architecture Professional (ISSAP) engineers.

Online services provided by Progent to customers in New York and anywhere in the state of New York include:

  • UNIX/Linux, Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Mac OS X online consulting services cover a broad range of computer technology including network infrastructure, email systems, network and operational security, UNIX and Microsoft Windows integration, VMware products for server economization and easy administration, and transitioning from older applications to current Microsoft Windows or Linux-based environments. Progent's team-oriented methodology for resolving network issues enables fast escalation, if necessary, to consultants with appropriate expertise to handle complex situations. This accelerates repair of critical problems, minimizes lost productivity, and cuts support costs.

    Progent's UNIX/Linux consultants can provide urgent online assistance for analyzing problems affecting UNIX, Linux, or Solaris networks based on popular variants of UNIX such as:

    Major Linux variants for which Progent can provide expertise include:

  • Contact a Cisco CCIE for High-level Infrastructure Problem Solving
    Cisco Infrastructure Engineers for New York, New YorkThe Cisco Certified Internetwork Expert credential is the premier recognition for network infrastructure professionals, and validates a person's networking skills at the master level. Cisco qualified CCIEs can deal with the most stubborn issues occurring in network infrastructure design, deployment, administration, protection, and problem solving. CCIEs operate with the highest priority with Cisco's internal support staff in analyzing anomalies with Cisco IOS network management utilities and developing workarounds or locating software patches. Cisco qualified CCIEs offer excellent value since their broad experience permits them to find solutions for even the most difficult problems quickly. In typical instances, less experienced engineers can struggle for many hours or even days with the same problems that a Cisco-qualified CCIE can resolve in a few minutes. Few support firms make Cisco-qualified CCIEs accessible to assist small and medium sized companies. Progent offers fast telephone access to a Cisco CCIE so your company can get timely assistance for severe network infrastructure problems that are impacting worker efficiency but are not within the experience of your local network maintenance personnel. Progent's Cisco-qualified CCIE engineers can interface to your network by means of advanced on-line support tools to perform fast, safe, and economical diagnosis and repair. Progent's Cisco CCIEs can provide consulting for the complete line of Cisco's popular family of connectivity appliances including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Modules, protected high-speed and integrated services routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst switches, plus Virtual Private Network (VPN) products.

  • Certified Microsoft Windows Experts
    Microsoft Windows Expertise for New York, New YorkProgent's Microsoft-qualified remote support engineers can provide computer system repair and IT help for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Certified Partner and can provide your company the expertise of support professionals who can help your company with a wide variety of technology support services including Windows Server 2012 R2 integration, Windows Server 2008 installation, MS Exchange Server 2016 migration, Microsoft Exchange 2013 integration, Exchange Server 2010 maintenance, SharePoint Server development, Microsoft Skype for Business migration consulting, Lync Server 2013 integration and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG management and ISA Server maintenance, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring, Project Server and Server Online planning, Small Business Server support, and Windows 2012 R2 Essentials cloud integration.

    Progent also offers a wide range of online desktop support and troubleshooting services such as Windows 7 migration help, moving to 64-bit desktop software, configuring Microsoft Office 2010, and automating PC desktop image creation.

  • CISM and CISSP Certified Network Security Consultants
    CISSP Qualified System Security Experts for New York, New YorkProgent's certified CISSP, ISSAP, and CISM security engineers offer a range of security services that can improve the protection of your UNIX/Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or help you to recover quickly following a damaging penetration. Security services offered by Progent include: thorough network security audits utilizing tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Nikto; rapid cleanup after malicious attacks; configuring firewalls; designing secure techniques for remote and mobile communication; protecting your email infrastructure from spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert online consulting support to help organizations of any size integrate their IT infrastructure with leading public clouds including Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-centric systems or in hybrid network models that combine on-premises IT assets along with cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 integration with on-premises Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background providing advanced consulting support online, and Progent can make sure you complete your cloud migration projects on schedule and affordably.
Special Support Services Offered by Progent
Progent offers the services of world-class online consulting experts for special projects that small businesses often need. Progent's rates for ongoing development or consulting tasks are set based on the qualifications of the consultants involved. Progent's experience with these important areas of computer technology allows clients to execute critical initiatives within budget and on time. Progent's project-based remote engineering solutions include:
  • Help Desk Call Center Services
    Progent's Call Center programs for small businesses with networks that incorporate UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Help Desk outsourcing support services are designed for small organizations who don't have the resources to support an internal Call Center but who want fast communication with a reliable Help Desk with proficient phone assistance as well as the technical depth to escalate complex tasks to high-level consultants.

    Progentís Virtual Help Desk Call Center is designed for bigger companies and acts as a transparent supplement to your current Call Center staff. Progent's Virtual Call Center can act as an escalation resource to resolve the toughest network issues, or be available in hectic instances when your regular resources are swamped.

    Progent's Call Center consulting support can support you in creating an effective new Call Center or enhancing your current one, evaluating or enhancing Help Desk Call Center software products to handle the unique needs of your business, or providing occasional phone support personnel to work with your internal Call Center team to handle high-demand situations such as software migrations, major upgrades, or installing new applications.

    Progent's Help Desk staff of seasoned network experts provides your workers in New York or anywhere in the state of New York quick access to an efficient support resource with substantial background delivering telephone-based help and remote diagnostics for computer environments based on UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft technology. Progent's focus is to give the Help Desk Call Center recognition as a major contributor to company productivity, and Progent's goal is to resolve instead of simply track IT issues.

  • Business Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Experts Group can supply phone-based professional consulting expertise and training in special application fields including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom programming, and education for familiar Microsoft applications such as CRM, MS Project, Microsoft Word, and Office Excel. To learn additional information concerning Progent's consulting, custom programming, and training services for UNIX/Linux, Sun Solaris, Mac OS X, or Microsoft applications, refer to Progent's Business Application Experts Services.

    Progent's Mac professionals can support the imaginative components of Mac environments by delivering remote help services and training in imaging, sound, and video. Progent's support professionals can provide help in a large selection of Mac programs including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac specialists can also help you with common jobs such as capturing or digitizing audio/video or establishing an audio/video post production facility.

    Online Network and Server Monitoring Services
    Progent can provide companies in New York, or anywhere in the state of New York, online network monitoring support based on Microsoft Operations Manager 2007, customized by Progent to accommodate your business so your computer maintenance is proactive and automated. By exposing emerging issues before they cause crashes, system monitoring can minimize stressful and costly information system breakdowns. Progent can also use network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Mac OS X networks, Windows networks, or networks that incorporate a mix of OS platforms.

How Your New York Business Can Contact Progent's Remote Support Professionals
To contact Progent about urgent remote support with UNIX/Linux, Solaris, or Apple Mac computer systems, visit Progent's Emergency Online Support, phone 1-800-993-9400, or see Contact Progent.

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