Immediate Remote Consulting for New York UNIX or Linux NetworksFor small companies located in New York or anywhere in the state of New York, Progent provides help for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX-family systems and Windows technology. Progent has provided online support to companies in all 50 states in the United States. (Refer to Progent's customer recommendations). Progent also offers the expertise of Cisco CCIE-certified network specialists for challenging connectivity problems, as well as the services of CISA and CISM-accredited security consultants to help with high-level security architecture and business continuity preparedness.

Progent's online technical support services represent excellent leverage because they are equipped with the practical experience and the advanced technology to resolve the majority of network problems quickly. Efficient support reduces immediate costs since service calls require fewer billable minutes. Online help also eliminates the cost of sending a consultant to your site. Your company saves additionally in incidental expenses by reducing or avoiding system downtime and related costs due to business discontinuity, upset customers and vendors, idle workers, and distracted executives.

Progent's billing policy for remote help is structured to stretch your IT service dollar. Progent bills on a per-minute basis for phone consulting, so you are charged only for the support that you receive. Unlike typical remote service firms, Progent asks for no startup fee or minimum job duration. Progent's per-minute billing unit and clean policy for billing save you from situations where speedy. minor solutions manage to turn into substantial invoices. Progent's skill at dealing with problems efficiently translates into your company saving money.

Progent's Remote Service Technologies
Through years of experience, Progent has refined a collection of optimized tools and field-tested methodologies which promote the highest level of effectiveness for remote engineering help and troubleshooting for small company computer networks. Progent provides secure VPN support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Secure VPN connectivity permits the staff of Progent's online support team to access your network without violating corporate security.

Progent's advanced technical support reporting system includes extensive records for all service that Progent's customers have received. Progent's authorized consultants have the benefit of the details of assistance delivered to each Progent customer by every Progent engineer. This history of problems and repairs is structured as a quickly accessible proprietary knowledge base that permits Progent's remote technical engineers to share their experiences company-wide to make sure that the efficiency of Progent's support services improves daily. Progent's advanced certifications and working associations with major vendors including Cisco and Microsoft make available additional vast support knowledge bases and allow quick response from manufacturers' internal engineering staff with the result that Progent's online consulting experts are able to determine optimal resolutions promptly.

Initiate Remote UNIX/Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To access Progent's phone support in New York or anywhere in New York or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical requirement for IT help, go to Immediate Urgent Support.

Remote Technical Support Services Provided by Progent
Progent's online technical support engineers offer certified skills in a comprehensive set of technologies. This broad range of technical skills enables Progent's consultants to address practically any problem likely to take place in a small company network. Credentials earned by Progent consultants in UNIX-family technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional (CCVP), CCDA and CCDP.

To support clients with mixed-platform networks, Progent also offers the skills of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager consultants, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional consultants.

Remote services available from Progent to small businesses in New York and anywhere in the state of New York include:

  • UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple macOS and OS X phone-based consulting services cover a wide spectrum of computer technology such as system architecture, email solutions, system and operational security, UNIX and Microsoft Windows coexistence, virtual server technologies for server consolidation and easy management, and transitioning from legacy applications to current Microsoft Windows or Linux environments. Progent's group-oriented approach to solving technical problems enables quick escalation, when required, to consultants with appropriate expertise to handle challenging situations. This expedites repair of urgent problems, minimizes network downtime, and cuts support costs.

    Progent's UNIX/Linux consultants can offer emergency phone-based assistance for troubleshooting anomalies affecting UNIX/Linux networks based on leading derivatives of UNIX such as:

    Major Linux variants for which Progent offers expert support include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
    Cisco CCIE Consultants for New York, New YorkThe Cisco CCIE certification is the top recognition for networking consultants, and indicates a consultant's technical knowledge at the expert level. CCIEs can resolve the most difficult issues occurring in network planning, integration, administration, security, and troubleshooting. CCIEs operate closely with Cisco's internal support staff in isolating problems with Cisco IOS Software network management tools and coming up with workarounds or identifying program patches. Cisco CCIEs offer exceptional value because their depth of expertise enables them to resolve the most complex problems rapidly. In many cases, less qualified consultants can wrestle for many hours or even days with identical problems that a Cisco CCIE can resolve in a few minutes. Few consulting firms make Cisco CCIEs available to help small and medium sized companies. Progent offers quick telephone contact with a CCIE so your company can receive immediate help for complex network infrastructure problems that are hurting business productivity but are outside the scope of your regular network support personnel. Progent's Cisco-qualified CCIE engineers can tie into your network using the latest remote troubleshooting technology in order to perform efficient, secure, and economical diagnosis and repair. Progent's CCIEs can provide assistance with the entire range of Cisco's industry-leading family of connectivity appliances including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst Series switches, as well as Virtual Private Network products.

  • Certified Microsoft Windows Support
    Microsoft Windows Support for New York, New YorkProgent's Microsoft-qualified online service engineers offer network troubleshooting and IT support for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the assistance of support professionals who can help you with a broad variety of platform support including Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 management, SharePoint 2013 design, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server integration and Microsoft Communications Server 2007 upgrade, Forefront TMG 2010 administration and ISA Server 2006 maintenance, SQL Server 2016 integration and programming and Microsoft SQL Server 2014 support, Systems Center Operations Manager network monitoring and reporting, Project Server training, SBS Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition can deliver a broad array of online PC desktop services such as Windows 7 integration, upgrading to 64-bit workstation applications, configuring Office 2010, and automating desktop configuration.

  • CISSP, ISSAP, and CISM Certified Network Security Engineers
    CISSP Certified System Security Experts for New York, New YorkProgent's accredited CISSP and ISSAP security engineers can provide a range of system protection solutions to improve the protection of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against attacks or help your company to recover rapidly after a damaging breach. Security consulting services available from Progent cover comprehensive network security analysis using tools such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Hydra; quick cleanup after virus and worm attacks; setting up firewalls; designing safe architectures for off-site and mobile communication; defending your email infrastructure from spam and directory harvest attacks; and managing 24x7 network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers expert online consulting to help businesses of any size connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and manage hybrid ecosystems that support Windows and Linux systems and apps in both cloud-centric systems or in hybrid architectures that seamlessly combine on-premises resources along with cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud integration support services such as Office 365 integration with on-premises Exchange, Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience delivering high-level consulting support online, and Progent can help you successfully carry out your cloud migration initiatives quickly and affordably.
Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting experts for contract projects that small companies frequently request. Billing charges for longer-term consulting projects are set based on the level of expertise of the engineers required. Progent's experience with these important fields of information technology enables customers to execute major initiatives within budget and on schedule. Progent's special remote engineering services include:
  • Help Desk Services
    Progent's Help Desk service options for small and midsize businesses with networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk support services, and Call Center operations consulting. Progent's Call Center outsourcing support services are a convenient solution for small companies who don't have the budget to assemble and manage an internal Call Center but who need fast response from a dependable Help Desk with professional telephone assistance plus the available expertise to escalate the most challenging trouble tickets to advanced consultants.

    Progentís Virtual Call Center is intended for bigger companies and operates as a seamless supplement to your current Help Desk staff. Progent's Virtual Help Desk Call Center can serve as an escalation option to handle complex network issues, or be available in those circumstances when your ordinary service providers are swamped.

    Progent's Call Center consulting support can support you in establishing an effective new Help Desk or revamping your current organization, identifying or customizing Help Desk Call Center software to meet the unique needs of your corporation, or adding temporary online personnel to work with your internal Help Desk Call Center group during demanding events like software migrations, major upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center team of experienced information technology experts gives your workers in New York or anywhere in the state of New York quick contact with a reliable support group with years of background providing telephone-based support and online repair service for networks powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's charter is to give the Help Desk recognition as a key driver of company success, and Progent's policy is to fix rather than just track technical issues.

  • Business Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts Team provides online professional consulting support and training in key application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting, custom development, and training for Microsoft applications including CRM, MS Office Project, Word, and MS Excel. To find out additional information about Progent's consulting, programming, and training services for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, refer to Progent's Business Application Experts Group.

    Progent's Mac professionals can nurture the artistic components of Macintosh systems by delivering remote consulting services and education in imaging, sound, and video. Progent's support professionals offer help in a large selection of Macintosh programs including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's consultants can also help you with specific projects such as capturing or digitizing audio/video or integrating an audio/video production facility.

    Online Network and Server Monitoring Support
    Progent offers businesses in New York, or anywhere in the state of New York, remote computer system monitoring services powered by Microsoft System Center Operations Manager network monitoring, enhanced by Progent to fit your business so that your computer support is proactive rather than reactive. By uncovering emerging trouble spots before they result in full-scale emergencies, system monitoring can avoid stressful and costly information system failures. Progent can also assist with system monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft Windows environments, or networks that support a mix of operating systems.

How Your New York Business Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency phone-based assistance with UNIX, Linux, Sun Solaris, or Apple macOS and OS X networks, visit Progent's Nationwide Remote Help, telephone 1-800-993-9400, or see Contact Progent.

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