Immediate Phone Support for New York UNIX or Linux NetworksFor small and midsize businesses in New York or anywhere in New York, Progent provides technical support for information systems powered by UNIX, Linux, Solaris, or Apple Mac OS X or for environments that feature a combination of UNIX and Microsoft platforms. Progent has provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's customer recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for complex infrastructure issues, plus the services of CISSP-accredited security engineers to handle high-level security design and disaster recovery planning.

Progent's remote technical support services represent excellent leverage due to the fact that they have the practical experience and the sophisticated tools to resolve the majority of information system issues rapidly. Efficient support reduces immediate costs since service calls accumulate fewer chargeable consulting minutes. Remote support also avoids the cost of sending a consultant to your office. Your organization benefits additionally with indirect expenses by reducing or eliminating network downtime and associated costs resulting from business disruption, disgruntled clients, idle employees, and de-focused executives.

Progent's billing model for online help is structured to maximize the impact of your IT service investment. Progent bills by the minute for telephone-based consulting, so you are charged only for the support that you actually get. Unlike many remote support companies, Progent requires no startup surcharge or minimum payments. Progent's per-minute billing unit and clean model for pricing eliminate situations where quick repairs somehow turn into large bills. Progent's skill at disposing of problems quickly translates into your company conserving cash.

Progent's Online Technical Support Tools
Over time, Progent has developed a collection of optimized technologies and field-proven methodologies that promote the highest level of efficiency for remote engineering help and repair for small and midsize business information systems. Progent offers secure VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper, Netscreen and Checkpoint. Protected VPN connectivity permits the staff of Progent's online support team to link to your company's network without compromising network security.

Progent's powerful technical support reporting application stores extensive records for all service that Progent's clients have been provided. Progent's staff engineers have access to the records of all help delivered to each Progent customer by every consultant. This archive of trouble tickets and fixes is stored as a quickly retrievable support database that permits Progent's remote technical experts to communicate their knowledge company-wide to ensure that the value of Progent's support services grows over time. Progent's advanced certifications and formal relationships with key industry leaders including Cisco and Microsoft permit access to other massive technical knowledge bases and allow fast access to vendors' internal product engineers so Progent's remote consulting specialists are able to arrive at the most efficient resolutions in the least time.

Initiate Remote UNIX/Linux, Solaris, or Mac OS X Network Help from Progent
To get started with Progent's remote services in New York or anywhere in New York or to find out additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have a critical need for IT support, visit Immediate Emergency Support.

Phone-based Technical Support Services Offered Progent
Progent's online technical support experts offer certified skills in a comprehensive array of disciplines. This breadth of technical skills permits Progent's engineers to resolve almost any emergency likely to occur in a small business information system. Certifications earned by Progent consultants in UNIX-family platforms include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support consultants include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, CCVP, and Design Associate.

To help customers with multi-operating system networks, Progent also offers the services of consultants with advanced Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, Certified Information Systems Security Professional specialists, and Information System Security Architecture Professional engineers.

Remote support services provided by Progent to clients in New York and anywhere in the state of New York include:

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X online consulting services cover a wide array of information technology including system infrastructure, email systems, network and operational security, UNIX and Windows coexistence, virtual server technologies for server hardware economization and simplified administration, and transitioning from legacy systems to current Windows or Linux environments. Progent's team-based methodology for solving network problems promotes fast escalation, if necessary, to engineers with task-relevant experience to handle challenging scenarios. This expedites solutions of urgent problems, reduces lost productivity, and lowers service costs.

    Progent's UNIX and Linux support engineers can offer emergency phone-based assistance for diagnosing problems within UNIX, Linux, or Solaris systems based on popular versions of UNIX such as:

    Important Linux platforms for which Progent offers expert support include:

  • Talk to a Cisco CCIE for High-level Network Troubleshooting
    Cisco CCIE Consultants for New York, New YorkThe Cisco Certified Internetwork Expert certification is the premier recognition for networking professionals, and certifies an individual's networking knowledge at the master level. CCIEs can handle the most complex issues surrounding network design, installation, administration, security, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's in-house engineers in analyzing problems with IOS network administration tools and coming up with workarounds or identifying program patches. Cisco CCIEs are an exceptional cost-effectiveness since their broad experience enables them to find solutions for even the most intractable problems rapidly. In many cases, less qualified engineers can struggle for hours or days with the same tasks that a CCIE can fix in a few minutes. Few support firms make CCIEs accessible to support small and medium sized businesses. Progent can provide fast phone access to a Cisco CCIE so you can receive timely help for severe network issues that are impacting business productivity but are not within the experience of your ordinary network maintenance providers. Progent's CCIE engineers can communicate with your computer system by means of advanced remote troubleshooting tools to provide quick, secure, and affordable diagnosis and remediation. Progent's CCIEs offer assistance with the entire range of Cisco's top-selling family of connectivity appliances such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed APs, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network solutions.

  • Authorized Microsoft Windows Support
    MS Windows Expertise for New York, New YorkProgent's Microsoft-certified online support professionals offer network repair and consulting support for the complete line of Microsoft server products. Progent is a Microsoft Gold Certified Partner and can offer your company the expertise of consulting professionals who can help your company with a wide range of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange 2010 monitoring and support, SharePoint Server application development, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server upgrade, Forefront Threat Management Gateway management and ISA Server 2006 maintenance, Microsoft SQL Server 2016 migration and programming and SQL Server 2014 support, Systems Center Operations Manager system monitoring and reporting, Project Server planning, SBS Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition offers a broad array of remote desktop support services such as Microsoft Windows 7 migration help, moving to 64-bit desktop software, configuring Office 2010, and automating Business Desktop Deployment.

  • CISSP and ISSAP Certified Network Security Engineers
    CISSP Certified System Security Engineers for New York, New YorkProgent's accredited CISSP and ISSAP network security consultants can provide a range of system protection services that can bolster the immunity of your UNIX/Linux, Sun Solaris, Mac or Windows network against attacks or help your company to recuperate quickly following a damaging breach. Security consulting services available from Progent include: in depth security analysis using utilities such as GFI LANguard, AMAP Application Scanner, and products from Solar Winds tools and Netcat; fast recovery from malicious attacks; installing firewalls; establishing secure mechanisms for off-site and mobile access; securing your email infrastructure against spam and DHA attacks; and setting up round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide advanced online support services to help organizations of any size connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage cost-effective environments that can include Windows and Linux systems and applications in both cloud-centric solutions or in hybrid architectures that combine physical IT assets along with public clouds. To assist you to incorporate public clouds with networks, Progent offers a range of public cloud integration support services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of background delivering high-level consulting services online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Additional Support Services Offered by Progent
Progent offers the services of seasoned online consulting professionals for special IT projects that small companies often need. Progent's rates for ongoing development or consulting tasks are determined based on the qualifications of the engineers involved. Progent's background in these important fields of computer technology allows clients to execute critical projects within budget and on schedule. Progent's project-based remote engineering solutions include:
  • Help Desk Call Center Services
    Progent's Help Desk service offerings for small companies with networks that incorporate UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft technology include full-service Help Desk Call Center outsourcing, Virtual Help Desk support services, and Helpdesk process consulting. Progent's Call Center outsourcing services are ideal for small businesses who don't have the resources to build and maintain an internal Call Center but who require quick communication with an efficient Call Center with professional telephone assistance plus the technical depth to escalate the most challenging problems to advanced consultants.

    Progentís Virtual Call Center is designed for larger businesses and operates as a transparent extension of your existing Helpdesk resources. Progent's Virtual Help Desk Call Center can serve as an escalation alternative for the toughest computer system issues, or be available in overflow situations when your other support engineers are overwhelmed.

    Progent's Help Desk consulting expertise can assist you in creating an efficient new Call Center or improving your current organization, selecting or customizing Help Desk software to meet the unique requirements of your business, or adding occasional phone support staff to work with your internal Help Desk group to handle unusually busy scenarios such as software transitions, mass upgrades, or rolling out new applications.

    Progent's Help Desk staff of seasoned network consultants offers your computer users in New York or anywhere in the state of New York immediate communication with a reliable support group with years of experience providing phone support and remote troubleshooting for computer environments powered by UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk Call Center perception as a solid enabler of business efficiency, and Progent's goal is to fix rather than just annotate IT problems.

  • Business Applications Support: Education, Customization, and Integration
    Progent's Applications Consulting staff offers remote advanced engineering support and training in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also can deliver consulting expertise, customization, and training for popular Microsoft applications such as CRM, MS Project, Office Word, and Excel. To learn more information about Progent's expertise, custom development, and training services for UNIX/Linux, Solaris, Mac OS X, or Microsoft applications, go to Progent's Applications Experts Group.

    Progent's Apple Mac experts can promote the artistic aspect of Mac environments by offering phone-based consulting services and education in imaging, sound, and video. Progent's consultants offer help in a large selection of Macintosh creative tools including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with special jobs such as capturing or digitizing audio or video or configuring an audio/video post production facility.

    Online Network Monitoring Support
    Progent offers companies in New York, or anywhere in the state of New York, online network and server monitoring support based on Microsoft System Center Operations Manager network monitoring, customized by Progent to suit your business so that your network support is proactive rather than reactive. By spotting emerging trouble spots before they result in downtime, system monitoring can minimize inconvenient and expensive network failures. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple Mac systems, Windows networks, or environments based on a mix of operating systems.

How Your New York Company Can Contact Progent's Remote Support Professionals
To contact Progent about urgent remote assistance with UNIX/Linux, Solaris, or Mac OS X computer systems, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.

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