Immediate Remote Technical Support for New York UNIX, Linux, or Sun Solaris SystemsFor small businesses in New York or anywhere in the state of New York, Progent offers help for networks based on UNIX or Linux or for environments that include a combination of UNIX-family systems and Windows technology. Progent has delivered remote support to businesses in all 50 states in the United States. (Refer to Progent's customer testimonials). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for challenging connectivity problems, as well as the assistance of CISSP-certified security engineers to help with high-level security design and disaster recovery planning.

Progent's remote technical support engineers represent excellent value because they are equipped with the practical background and the sophisticated technology to resolve the majority of network problems rapidly. This reduces direct costs since service calls accumulate a smaller number of billable minutes. Remote help also eliminates the expense of dispatching a consultant to your site. Your organization saves additionally in incidental expenses by minimizing or avoiding system downtime and related losses resulting from business disruption, upset customers and vendors, unproductive workers, and distracted management.

Progent's pricing policy for remote support is structured to maximize the impact of your network support dollar. Progent bills by the minute for telephone-based consulting, so you are charged only for the support that you receive. Unlike typical remote service firms, Progent asks for no service activation fee or minimum fees. Progent's per-minute billing unit and clean policy for pricing eliminate scenarios where quick fixes manage to turn into big tabs. Progent's penchant for dealing with technical issues quickly results in your business spending less money.

Progent's Remote Technical Support Technologies
Through years of experience, Progent has refined a set of optimized technologies and field-proven processes that allow the highest degree of efficiency for online help and repair for small business computer systems. Progent offers protected VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Secure VPN technology allows the staff of Progent's online support team to communicate with your network remotely without violating corporate security.

Progent's proprietary service database application includes detailed histories of all support that Progent's clients have been provided. Progent's team engineers have the benefit of the records of all help delivered to every customer by every Progent consultant. This history of problems and fixes is organized as a conveniently exploitable support database that allows Progent's online technical professionals to share their knowledge with the whole team to make sure that the efficiency of Progent's support services grows over time. Progent's advanced accreditations and working associations with major technology companies such as Cisco and Microsoft permit access to additional massive support knowledge bases and allow fast response from vendors' internal support staff with the result that Progent's online service specialists can find the best resolutions promptly.

Initiate Online UNIX/Linux, Sun Solaris, or Apple Mac OS X Computer Help from Progent
To get started with Progent's remote support in New York or anywhere in New York or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Urgent Support.

Phone-based Technical Support Services Offered Progent
Progent's online support experts have credentials in an extensive set of disciplines. This broad scope of technical skills enables Progent's consultants to tackle practically any crisis likely to take place in a small or midsize company information system. Credentials earned by Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications awarded to Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), CCVP, and Design Associate.

To help clients with mixed-platform environments, Progent also provides the support of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Online support services provided by Progent to companies in New York and anywhere in the state of New York include:

  • UNIX/Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Solaris, and Apple Mac OS X remote consulting services cover a broad range of computer technology such as network infrastructure, email systems, network and process security, UNIX and Windows coexistence, VMware products for server hardware consolidation and simplified administration, and migration from legacy applications to current Windows or Linux-powered environments. Progent's group-oriented approach to solving technical problems promotes quick escalation, if necessary, to engineers with task-relevant expertise to tackle complex scenarios. This expedites solutions of critical problems, minimizes network downtime, and cuts service costs.

    Progent's UNIX and Linux support engineers can offer urgent remote assistance for troubleshooting anomalies within UNIX/Linux networks based on leading derivatives of UNIX including:

    Important Linux versions for which Progent offers expert support include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Network Troubleshooting
    Cisco Engineers for New York, New YorkThe Cisco CCIE credential is the top accreditation for network professionals, and indicates a consultant's network technology knowledge at the expert level. Cisco qualified CCIEs know how to deal with the most intractable issues surrounding network design, integration, maintenance, security, and problem solving. Cisco CCIEs can cooperate with the highest priority with Cisco's internal support staff in isolating problems with IOS network management utilities and coming up with alternate approaches or locating software patches. Cisco CCIEs represent an exceptional cost-effectiveness since their deep experience enables them to resolve the most intractable problems quickly. In many instances, less qualified engineers can wrestle for many hours or days with the same tasks that a Cisco CCIE can resolve in a few minutes. Few consulting providers make CCIEs accessible to assist small and mid-size businesses. Progent offers fast phone contact with a Cisco authorized CCIE so your company can receive immediate assistance for complex network issues that are hurting worker productivity but are not within the scope of your regular network maintenance personnel. Progent's CCIE engineers can interface to your network using sophisticated remote support tools to perform efficient, secure, and affordable diagnosis and remediation. Progent's Cisco CCIEs can provide assistance with the complete line of Cisco's top-selling selection of connectivity devices such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst family switches, plus Virtual Private Network solutions.

  • Certified Windows Expertise
    Windows Support for New York, New YorkProgent's Microsoft-qualified remote service professionals can deliver computer system repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the assistance of support professionals who can assist your company with a wide variety of technology support services such as Windows Server 2012 R2 integration, Windows Server 2008 installation, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server application development, Microsoft Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration and Microsoft Office Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, SQL Server 2016 migration and development and SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring, Project Server and Server Online planning, SBS Server consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition can deliver a broad array of remote PC desktop consulting and support services such as Microsoft Windows 7 migration, moving to 64-bit workstation applications, integrating Office 2010, and streamlining Business Desktop Deployment.

  • CISSP, ISSAP, and CISM Certified Network Security Consultants
    CISSP Qualified System Security Consultants for New York, New YorkProgent's qualified CISM and CISSP network security consultants offer a range of system protection services that can improve the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows environment against assaults or assist you to recuperate quickly following a damaging breach. Security services offered by Progent cover comprehensive network security evaluation utilizing utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; rapid recuperation from virus and worm assaults; installing firewalls; designing safe architectures for off-site and mobile access; defending your email infrastructure from spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced online consulting services to help organizations of any size integrate their IT infrastructure with leading public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and manage hybrid environments that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid topologies that utilize local IT assets as well as cloud services. To assist you to incorporate public cloud services with networks, Progent offers a variety of cloud integration services such as Office 365 integration with on-premises Exchange deployments, Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Special Support Programs Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract IT projects that small businesses often request. Progent's rates for longer-term development or consulting tasks are determined according to the qualifications of the consultants required. Progent's background in these important areas of information technology allows clients to execute major projects within budget and on schedule. Progent's project-based online consulting services include:
  • Help Desk Support
    Progent's Help Desk Call Center programs for small businesses with networks based on UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Help Desk consulting. Progent's Call Center outsourcing support services are ideal for smaller companies who lack the money or time to assemble and manage an internal Help Desk but who need quick communication with a dependable Help Desk with professional phone assistance as well as the in-depth expertise to escalate complex trouble tickets to advanced engineers.

    Progentís Virtual Help Desk is intended for bigger businesses and acts as a seamless extension of your established Helpdesk team. Progent's Virtual Call Center can serve as an escalation resource for the most difficult computer system problems, or be available in those instances when your ordinary support engineers are overwhelmed.

    Progent's Help Desk consulting expertise can support you in building an efficient new Call Center or revamping your current organization, evaluating or customizing Call Center application software to handle the particular demands of your corporation, or providing occasional online staff to work with your existing Help Desk resources during unusually busy events such as software transitions, major upgrades, or installing brand new business software.

    Progent's Help Desk staff of experienced network experts gives your customers in New York or anywhere in the state of New York rapid access to a large technical support group with substantial background providing phone support and remote diagnostics for IT systems based on UNIX, Linux, Solaris, Mac OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk Call Center perception as a key enabler of company productivity, and Progent's policy is to resolve and not merely record technical issues.

  • Business Applications Support: Education, Programming, and Integration
    Progent's Applications Experts staff provides remote advanced consulting support and training in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and education for popular Microsoft applications such as CRM, Office Project, Microsoft Office Word, and Office Excel. To read more information concerning Progent's expertise, customization, and training offerings for UNIX, Linux, Solaris, Apple Mac, or Microsoft applications, go to Progent's Applications Experts Services.

    Progent's Apple Mac professionals can support the imaginative aspect of Mac computing by providing remote consulting services and education in imaging, audio, and video. Progent's support professionals offer assistance in a range of Macintosh applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent's consultants can also help you with specific projects like capturing or digitizing audio or video or establishing an audio/video post production facility.

    Remote Network and Server Monitoring Services
    Progent can provide businesses in New York, or anywhere in the state of New York, remote computer system monitoring services centered around MS System Center Operations Manager IT infrastructure monitoring, adapted by Progent for your business so your network maintenance is proactive and automated. By uncovering possible problems before they evolve into downtime, proactive monitoring can avoid disruptive and costly information system failures. Progent can also utilize system monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Mac OS X networks, Microsoft systems, or systems that support a mix of platforms.

How Your New York Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent online help with UNIX, Linux, Solaris, or Mac OS X computer systems, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or refer to Contact Progent.















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