Immediate Remote Consulting for New York UNIX, Linux, or Solaris NetworksFor small businesses located in New York or anywhere in New York, Progent offers support for computer systems powered by UNIX or Linux or for environments that include a mix of UNIX-family systems and Microsoft technology. Progent has delivered online troubleshooting to businesses in every state in the United States. (Refer to Progent's client testimonials). In addition, Progent can furnish the consultation CCIE-qualified engineers for complex infrastructure issues, as well as the assistance of CISSP and CISM-accredited security consultants to help with high-level security architecture and disaster recovery preparedness.

Progent's remote support engineers offer exceptional value because they have the practical experience and the advanced tools to solve most network issues rapidly. Efficient support reduces direct costs because service calls take up fewer billable minutes. Remote help also avoids the expense of dispatching a consultant to your site. Your organization saves additionally with incidental costs by reducing or avoiding system outages and associated losses stemming from business disruption, disgruntled clients, unproductive workers, and distracted management.

Progent's billing model for remote support is structured to get the most out of your network support investment. Progent bills by the minute for phone assistance, so you pay exclusively for the services that you actually get. In contrast to many online support organizations, Progent asks for no startup surcharge or minimum fees. Progent's one-minute billing unit and clean policy for billing save you from situations where quick solutions somehow end up as substantial invoices. Progent's skill at dealing with problems efficiently results in your business spending less money.

Progent's Remote Service Technologies
Over the years, Progent has developed a set of optimized tools and field-proven methodologies which allow the highest degree of efficiency for remote consulting and troubleshooting for small company computer networks. Progent offers safe VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN access permits the staff of Progent's remote service group to access your environment without compromising system security.

Progent's highly evolved customer support reporting system maintains detailed records of the service that Progent's customers have been provided. Progent's staff consultants have access to the records of services delivered to every customer by any consultant. This archive of problems and responses is organized as a quickly accessible proprietary knowledge base that enables Progent's online support experts to share their experiences with the whole team to make sure that the value of Progent's support services grows daily. Progent's high-level accreditations and close relationships with key industry leaders including Cisco and Microsoft permit access to additional vast technical support databases and permit priority access to manufacturers' in-house support staff with the result that Progent's online consulting experts are able to determine optimal solutions in the least time.

Get Online UNIX, Linux, Sun Solaris, or Mac OS X Technical Assistance from Progent
To get started with Progent's phone services in New York or anywhere in New York or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for network help, visit Immediate Emergency Support.

Online Technical Support Services Offered Progent
Progent's phone-based technical service professionals have credentials in a comprehensive array of technologies. This wide range of capability permits Progent's engineers to handle almost any problem likely to occur in a small business network. Certifications held by Progent engineers in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials earned by Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate, CCSP, CCVP, and Design Associate.

To support customers with mixed-operating system networks, Progent also offers the skills of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM Engineers, CISSP specialists, and Information System Security Architecture Professional engineers.

Remote support services Offered by Progent to small businesses in New York and anywhere in the state of New York include:

  • UNIX, Linux, Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Solaris, and Mac OS X remote consulting services cover a broad array of information technology including network architecture, messaging systems, network and operational security, UNIX and Microsoft Windows coexistence, VMware products for server hardware consolidation and easy management, and migration from older applications to current Windows or Linux-powered solutions. Progent's team-based methodology for solving network issues promotes quick escalation, if necessary, to engineers with task-relevant expertise to handle complex situations. This accelerates repair of urgent problems, minimizes lost productivity, and cuts support expense.

    Progent's UNIX/Linux consultants can provide emergency online help for resolving problems affecting UNIX, Linux, or Solaris systems powered by popular versions of UNIX including:

    Major Linux variants for which Progent can provide expert support include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
    Cisco Consultants for New York, New YorkThe Cisco Certified Internetwork Expert credential is the highest recognition for network infrastructure engineers, and certifies an individual's technical knowledge at the master level. Cisco CCIEs can deal with even the most difficult issues encountered in network infrastructure design, deployment, maintenance, protection, and repair. Cisco qualified CCIEs work with the highest priority with Cisco's internal engineers in analyzing anomalies with IOS Software network management tools and coming up with alternate approaches or identifying software patches. Cisco qualified CCIEs represent an exceptional value since their depth of expertise enables them to find solutions for the most intractable problems quickly. In common instances, less experienced service providers can struggle for hours or even days with identical problems that a CCIE can dispose of in a few minutes. Few consulting organizations make CCIEs accessible to support small and medium sized companies. Progent offers fast telephone access to a CCIE so you can get immediate assistance for serious network issues that are crippling worker productivity but are outside the experience of your ordinary computer service resources. Progent's CCIE consultants can connect to your environment via the latest remote support tools in order to provide efficient, safe, and affordable analysis and repair. Progent's Cisco-qualified CCIEs offer assistance with the complete line of Cisco's market leading family of infrastructure devices including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst family switches, as well as Virtual Private Network (VPN) products.

  • Certified Windows Experts
    Microsoft Windows Experts for New York, New YorkProgent's Microsoft-certified remote service engineers offer network troubleshooting and IT support for all Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can offer your business the expertise of consulting engineers who can help you with a wide variety of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, MS Exchange 2016 migration, Exchange 2013 configuration, Exchange Server 2010 management, SharePoint Server 2013 development, Skype for Business Server migration support, Microsoft Lync Server integration and Microsoft Office Communications Server troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server migration, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager network monitoring and reporting, Project Server training, Small Business Server 2011 consulting, and Windows Essentials migration and cloud integration.

    Progent also can deliver a full range of online desktop support and troubleshooting services including Windows 7 migration help, preparing for to 64-bit workstation software, integrating Office 2010, and streamlining Business Desktop Deployment.

  • CISSP and ISSAP Certified System Security Engineers
    CISSP Certified System Security Specialists for New York, New YorkProgent's qualified CISM and CISSP security engineers can provide a variety of security solutions to bolster the immunity of your UNIX/Linux, Solaris, Mac or Microsoft Windows network against attacks or help your company to recuperate quickly after a serious penetration. Security services available from Progent include: in depth security analysis using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Netcat; fast recuperation from virus and worm attacks; configuring firewalls; building secure architectures for off-site and mobile access; defending your email infrastructure from spam and directory harvest attacks; and managing round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced online support to help companies of all sizes integrate their networks with popular public cloud platforms including Azure and Amazon Web Services. Progent can help you to design and manage hybrid ecosystems that can include Windows and Linux systems and applications in either cloud-centric systems or in hybrid network models that seamlessly combine on-premises IT assets as well as public clouds. To help you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud solutions, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Special Support Services Offered by Progent
Progent can provide the skills of seasoned remote consulting experts for special IT projects that small businesses frequently request. Billing charges for longer-term consulting projects are determined based on the qualifications of the consultants assigned. Progent's experience with these special areas of computer technology enables customers to complete critical projects economically and on schedule. Progent's special remote engineering services include:
  • Call Center Expertise
    Progent's Call Center service offerings for small and midsize organizations with environments based on UNIX/Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft technology include full-service Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk outsourcing support services are well suited for small businesses who don't have the budget to build and maintain an internal Help Desk Call Center but who require quick access to an efficient Call Center with proficient telephone support plus the in-depth expertise to escalate complex problems to high-level consultants.

    Progentís Virtual Help Desk Call Center is designed for larger businesses and operates as a transparent supplement to your existing Help Desk staff. Progent's Virtual Help Desk Call Center can act as an escalation option for complex computer system problems, or be ready in hectic circumstances when your other support engineers are too busy.

    Progent's Help Desk consulting expertise can support you in establishing an effective new Call Center or enhancing your existing one, identifying or customizing Call Center application software to meet the special requirements of your business, or adding temporary online personnel to work with your in-house Call Center team to deal with demanding situations like software migrations, major upgrades, or installing new business software.

    Progent's Help Desk staff of experienced network professionals gives your workers in New York or anywhere in the state of New York quick access to an efficient support group with extensive background providing telephone-based help and online diagnostics for computer environments that incorporate UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft components. Progent's charter is to give the Help Desk perception as a significant contributor to company success, and Progent's target is to resolve rather than just record IT issues.

  • Business Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Consulting Team offers remote professional engineering support and training in key business application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can provide consulting, custom development, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Word, and Excel. To learn more information about Progent's expertise, programming, and training offerings for UNIX/Linux, Solaris, Mac OS X, or Microsoft applications, go to Progent's Business Application Experts Group.

    Progent's Mac professionals can nurture the artistic facets of Apple Mac environments by providing phone-based consulting support and education in imaging, audio, and motion video. Progent's support professionals can provide expertise in a large selection of Mac applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also assist you with specific projects like capturing or digitizing audio or video or putting together an audio/video post production studio.

    Online Network Monitoring Services
    Progent can provide businesses in New York, or anywhere in the state of New York, online network monitoring services based on Microsoft Operations Manager network monitoring and reporting, adapted by Progent to accommodate your environment so your network support is proactive rather than reactive. By detecting emerging problems before they grow into full-scale emergencies, remote monitoring can head off stressful and costly network crises. Progent can also provide help with system monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple Mac environments, Microsoft environments, or environments that support a combination of OS platforms.

How Your New York Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about emergency remote expertise with UNIX/Linux, Solaris, or Mac OS X networks, go to Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent.

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