Urgent Remote Technical Support for New York UNIX or Linux NetworksFor small and midsize businesses in New York or anywhere in the state of New York, Progent offers help for information systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for networks that include a mix of UNIX-family systems and Microsoft technology. Progent has delivered remote troubleshooting to companies in every state in the U.S. (See Progent's customer testimonials). In addition, Progent offers the consultation CCIE-qualified network specialists for challenging connectivity problems, as well as the assistance of CISA and CISSP-certified security engineers to help with advanced security design and business continuity planning.

Progent's remote support engineers represent excellent leverage because they are equipped with the real-world background and the advanced tools to resolve most information system issues rapidly. Efficient support reduces direct costs since solutions require fewer billable minutes. Online help also eliminates the expense of dispatching a consultant to your location. Your company benefits additionally with incidental costs by minimizing or eliminating network outages and associated losses stemming from business discontinuity, upset clients, idle employees, and de-focused management.

Progent's billing model for remote help is structured to stretch your network support investment. Progent charges on a per-minute basis for telephone-based assistance, so you are invoiced exclusively for the services that you actually get. Unlike typical online service firms, Progent requires no initialization fee or minimum fees. Progent's per-minute granularity and simple policy for billing save you from situations where speedy. minor fixes manage to turn into large bills. Progent's skill at solving problems efficiently translates into your company conserving cash.

Progent's Online Technical Support Tools
Through years of experience, Progent has fine tuned an array of optimized technologies and field-tested methodologies that permit the highest degree of effectiveness for online engineering help and repair for small company IT systems. Progent offers secure VPN support for gateways from multiple leading sources such as Microsoft, Cisco Systems, Juniper Networks, Netscreen and Watchguard. Protected VPN access permits the engineers of Progent's Technical Response Center to access your network without compromising system security.

Progent's sophisticated service reporting system includes detailed records of the service that Progent's customers have received. Progent's team service personnel have the benefit of the details of assistance rendered to every Progent client by every Progent engineer. This database of anomalies and solutions is stored as a readily retrievable support knowledge base that enables Progent's remote support professionals to share their knowledge with the whole team to ensure that the quality of Progent's support services improves daily. Progent's high-level certifications and formal relationships with important technology companies such as Cisco Systems and Microsoft make available additional vast technical support databases and permit priority response from vendors' internal support staff with the result that Progent's online service specialists are able to arrive at the best solutions quickly.

Get Remote UNIX, Linux, Solaris, or Apple Mac OS X Network Help from Progent
To access Progent's phone support in New York or anywhere in New York or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has a critical requirement for IT support, visit Immediate Emergency Support.

Remote Technical Support Services Available from Progent
Progent's phone-based technical service experts offer certified skills in an extensive set of products and technologies. This breadth of IT skills permits Progent's engineers to resolve almost any problem likely to take place in a small company network. Credentials awarded to Progent support experts in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco Systems certifications earned by Progent service experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional, Voice Professional, and Design Associate.

To provide assistance to businesses with multi-operating system environments, Progent also provides the skills of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager Engineers, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional (ISSAP) engineers.

Online technical support services provided by Progent to companies in New York and anywhere in the state of New York include:

  • UNIX, Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Solaris, and Mac OS X phone-based consulting services cover a broad array of computer technology including system infrastructure, messaging solutions, network and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server hardware economization and easy management, and migration from legacy applications to current Windows or Linux-powered solutions. Progent's team-oriented approach to solving technical issues enables quick escalation, if necessary, to engineers with task-relevant experience to handle challenging situations. This accelerates repair of critical problems, reduces network downtime, and cuts support costs.

    Progent's UNIX and Linux support engineers can offer emergency online help for diagnosing problems affecting UNIX/Linux networks based on popular versions of UNIX such as:

    Important Linux versions for which Progent can provide expert support include:

  • Contact a Cisco CCIE for High-level Network Problem Solving
    Cisco Engineers for New York, New YorkThe Cisco Certified Internetwork Expert (CCIE) certification is the top accreditation for network consultants, and certifies a consultant's network technology skills at the master level. Cisco CCIEs know how to handle even the most complex issues associated with network infrastructure design, deployment, administration, protection, and problem solving. Cisco qualified CCIEs work on a privileged basis with Cisco Systems' in-house engineers in analyzing problems with Cisco IOS Software network administration tools and coming up with workarounds or identifying software updates. CCIEs are an excellent cost-effectiveness since their deep expertise allows them to resolve even the most intractable problems quickly. In typical cases, less qualified consultants can wrestle for hours or days with the same problems that a CCIE can resolve in minutes. Few support organizations make CCIEs available to assist small and mid-size companies. Progent offers fast phone contact with a Cisco Systems authorized CCIE so you can receive urgent assistance for complex network infrastructure issues that are hurting business efficiency but are outside the comfort zone of your ordinary IT support group or consultant. Progent's Cisco CCIE consultants can interface to your environment using sophisticated on-line support technology to perform quick, secure, and affordable analysis and remediation. Progent's Cisco CCIEs offer consulting for the entire range of Cisco's top-selling family of connectivity products such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus VPN technology.

  • Authorized MS Windows Support
    MS Windows Support for New York, New YorkProgent's Microsoft-certified online service experts can deliver computer system problem solving and IT support for all Microsoft server technologies. Progent is a Microsoft Gold Partner and can provide your organization the expertise of consulting engineers who can assist your company with a broad variety of platform support services such as Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, MS Exchange Server 2016 migration, Exchange Server 2013 configuration, Microsoft Exchange 2010 management, SharePoint Server application development, Microsoft Skype for Business planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Office Communications Server 2007 upgrade, Forefront Threat Management Gateway management and ISA Server 2006 maintenance, SQL Server 2016 integration and programming and SQL Server 2014 support, Systems Center Operations Manager system monitoring and reporting, Project Server and Server Online training, Small Business Server consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition offers a wide array of remote PC desktop consulting and support services such as Microsoft Windows 7 migration, upgrading to 64-bit desktop applications, integrating Office 2010, and automating desktop configuration.

  • CISSP and ISSAP Qualified System Security Engineers
    CISSP Certified System Security Professionals for New York, New YorkProgent's accredited CISSP and ISSAP network security engineers can provide a variety of system protection solutions to strengthen the immunity of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against internal or external threats or help your company to recuperate rapidly following a serious penetration. Security solutions offered by Progent include: thorough network security evaluation utilizing tools such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; fast recovery from malicious attacks; installing firewalls; establishing safe techniques for remote and mobile access; securing your messaging infrastructure from spam and directory harvest attacks; and initiating round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced remote consulting support to help companies of any size integrate their networks with popular public cloud platforms such as Azure and Amazon AWS. Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-based systems or in hybrid network models that seamlessly combine on-premises IT assets along with public clouds. To assist you to integrate cloud services with physical datacenters, Progent offers a range of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and affordably.
Special Support Services Available from Progent
Progent offers the skills of seasoned remote consulting experts for contract IT projects that small companies often request. Billing rates for longer-term development or consulting tasks are set based on the level of expertise of the consultants involved. Progent's background in these important fields of computer technology allows clients to execute critical initiatives within budget and on time. Progent's special online consulting services include:
  • Help Desk Call Center Expertise
    Progent's Help Desk service offerings for small businesses with networks that incorporate UNIX, Linux, Solaris, Apple Mac OS X, Cisco Systems, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing services are ideal for smaller businesses who don't have the budget to create an internal Call Center but who need quick communication with a dependable Help Desk with professional telephone assistance plus the in-depth expertise to escalate complex problems to high-level engineers.

    Progentís Virtual Call Center is designed for bigger companies and operates as a transparent addition to your existing Call Center staff. Progent's Virtual Call Center can serve as an escalation resource to resolve the most difficult computer system issues, or be available in hectic instances when your regular support engineers are swamped.

    Progent's Help Desk Call Center consulting support can guide you in creating an efficient new Call Center or revamping your established organization, evaluating or modifying Call Center software products to handle the unique demands of your corporation, or providing temporary phone support staff to supplement your in-house Help Desk team during demanding scenarios such as software migrations, mass upgrades, or installing brand new applications.

    Progent's Call Center team of experienced information technology professionals offers your computer users in New York or anywhere in the state of New York fast contact with a reliable technical support resource with extensive background delivering phone support and online repair service for computer environments based on UNIX, Linux, Solaris, Mac OS X, Cisco, or Microsoft products. Progent's charter is to give the Call Center the reputation as a significant enabler of business efficiency, and Progent's policy is to resolve instead of just report IT issues.

  • Applications Services: Training, Development, and Problem Solving
    Progent's Applications Consulting staff can supply online and in-depth engineering support and training in key application areas that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and education for Microsoft business applications such as Microsoft CRM, MS Office Project, Microsoft Word, and Microsoft Office Excel. For additional information concerning Progent's expertise, programming, and education services for UNIX, Linux, Sun Solaris, Apple Mac, or Microsoft applications, go to Progent's Applications Experts Services.

    Progent's Mac experts can promote the creative facets of Apple Mac systems by delivering phone-based consulting support and training in imaging, sound, and video. Progent's support professionals offer help in a variety of Mac applications including Adobe Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with special procedures like scanning or digitizing audio or video or putting together an audio/video post production lab.

    Online Network Monitoring Services
    Progent offers businesses in New York, or anywhere in the state of New York, remote computer system monitoring services powered by Microsoft System Center Operations Manager, customized by Progent to suit your business so that your network support is proactive rather than reactive. By spotting potential problems before they grow into network outages, automated monitoring can head off stressful and costly service breakdowns. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple Mac environments, Windows networks, or networks powered by a variety of platforms.

How Your New York Business Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency phone-based assistance with UNIX/Linux, Sun Solaris, or Apple Mac networks, visit Progent's Urgent Phone-Based Help, call 1-800-993-9400, or see Contact Progent.

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