World-class Remote Consulting and Support Services for BlackBerry Technology
RIM BlackBerry Online Configuration HelpSafe and dependable access from handheld devices to collaborative messaging systems like Exchange, IBM Lotus Domino, or Novell GroupWise has become mandatory for companies of any size who want to maximize competitiveness. RIM's BlackBerry devices and the BlackBerry BES Server are among the most popular technologies for building and managing mobile communications. But, supporting productive BlackBerry systems has become complex because of the sophisticated tools available to fulfill the demand for enterprise-class security and fault tolerance. Progent's BlackBerry qualified consultants are experienced at delivering remote consulting and support services for BlackBerry environments, lowering support expenses and resolving issues more quickly than is possible with ordinary on-site consulting.

Progent maintains a seasoned team of online engineers certified to support networks that incorporate technology from all major vendors. (Refer to technical certifications of Progent's consultants.) Progent's Cisco CCIE engineers can help your company to resolve challenging issues with your network environment. Progent's Apple certified experts can help you to interface Macintosh computers with your wireless connectivity environment and can provide support with iPhone integration. Progent's Linux engineers can provide expertise in managing application servers based on various versions of Linux including RedHat Linux, SUSE, Debian-GNU, CentOS, Ubuntu Linux, Mandriva, PCLOS, fedora, and Gentoo. This range of support skills allows Progent to offer a convenient solution for consulting support needed in mixed-platform environments and eliminates the blame game that small companies commonly encounter when looking for computer help.

Progent's information technology security consultants have earned top security accreditations including GIAC (Global Information Assurance Certification) and Information System Security Architecture Professional (ISSAP). Progent's world-class security professionals can help you make smart choices in selecting from the many options available with configuring BES Server and can also create and validate a corporate-wide security environment that makes sense for your business. Progent's security services for small companies include a pair of low-cost security penetration testing service packages that allow small businesses to receive an independent network security evaluation from a Progent security engineer to determine potential weaknesses in the security profile you present on both sides of your firewall.

Integration Help for BlackBerry Enterprise Server
RIM's high-end platform for administering big collections of BlackBerry wireless handsets is the BlackBerry Enterprise Server (BES). This sophisticated tool enables Microsoft Exchange, Lotus Domino, or Groupwise users to transmit and receive emails that are encrypted during wireless transit to ensure maximum security. BlackBerry Enterprise Server also simplifies a wide variety of key administrative jobs ranging from smartphone setup and upgrades to mobile security and high availability.

RIM BlackBerry Enterprise Server Troubleshooting Support

Progent's BlackBerry-certified consultants can help you use BlackBerry BES Server to perform routine jobs like:

  • Deploy and manage applications
  • Schedule device, application, and policy updates
  • Update BlackBerry device software remotely
  • Control user configurations with BES Server's extensive selection of IT policies

Progent's BlackBerry-certified consultants can also help you to use BlackBerry Enterprise Server to implement key tasks not supported by the entry-level BlackBerry Enterprise Server Express. These tasks include:

  • Install and support BES Server's high-availability architecture based on virtualization
  • Deploy BlackBerry devices remotely
  • Set custom management roles
  • Monitor and analyze the health of your BlackBerry system

Some Ways That Progent Can Assist You to Maintain and Troubleshoot Your BlackBerry Solution
Progent can provide a seasoned engineer who has been awarded certifications from RIM in all key facets of BlackBerry technology. Progent's BlackBerry consulting skills range from troubleshooting synchronization issues to architecting mobile productivity solutions built around BlackBerry Enterprise Server. These RIM BlackBerry certifications and their associated skill sets include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for installing, administering, monitoring, and troubleshooting one or multiple BlackBerry Enterprise Servers in a messaging environment based on Exchange Server. Progent's BlackBerry-certified consultant offers support skills in key technologies associated with BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email architecture, Microsoft Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can show you how to install and remove BlackBerry smartphone users on Exchange and Active Directory, configure, track, and administer BlackBerry BES Server, manage BlackBerry devices and client accounts, archive and support storage groups, configure permissions, set up the Mobile Data System (MDS) and Instant Messaging, implement push and pull access control lists, manage Exchange data flow, generate, update, and assign wireless LAN and VPN configuration sets, set up SNMP traps for alerts, and generate reports based on SNMP data.

Progent's BlackBerry engineer can help you with your BlackBerry technology in a variety of settings that can include Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Consulting FirmProgent offers the services of a BlackBerry Certified Solution Designer to help you to design, install, test, repair, and document a mobile wireless solution based upon the integration of the BlackBerry Enterprise Solution, Exchange Server, and Active Directory. Progent's advanced engineering services for BlackBerry include business and technology needs assessment, solution design, roll-out strategy and implementation, performance tuning, configuration of a fault-tolerant architecture, information backup and business recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to understand your operational goals and to design a mobile wireless environment that fits within your information technology budget and supports your business strategy. Progent can clarify the impact of your operational policies on the configuration of a BlackBerry Enterprise Solution, assess your existing network architecture's ability to support a BlackBerry Enterprise Server, help you to determine which administration model and hardware products meet your needs, and analyze your messaging system configuration. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on each other so you can make informed choices concerning options for software editions, processors and storage, network design, and application configuration.

To maximize system protection, Progent's BlackBerry expert can help you to select and activate sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISSP and GIAC-qualified security specialists to run company-wide security assessment and compliance testing and recommend improvements to account for your BlackBerry environment.

Contact Progent for Support from a RIM BlackBerry-Certified Expert
In order to ask Progent about consulting assistance for BlackBerry wireless technology, phone 1-800-993-9400 or visit Contact Progent.

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