Enterprise-class Remote Support Services for BlackBerry Environments
RIM BlackBerry Remote Integration SupportSafe and reliable connectivity from handheld devices to collaborative messaging platforms like Exchange Server, Domino, or Novell GroupWise has become a strategic requirement for businesses of any size who want to optimize productivity. RIM's BlackBerry smartphones and the BlackBerry Enterprise Server (BES) are some of the premiere technologies for enabling and managing wireless communications. However, maintaining efficient BlackBerry systems has become complex due to the advanced tools available to fulfill the requirement for world-class protection and fault tolerance. Progent's BlackBerry qualified engineers are experienced at providing online consulting services for BlackBerry environments, reducing service expenses and taking care of problems faster than is feasible via traditional on-premises consulting.

Progent has a seasoned group of online consultants qualified to support networks that incorporate products from all major vendors. (See technical certifications of Progent's consultants.) Progent's Cisco CCIE network engineers can assist your company to manage challenging issues with your network environment. Progent's Apple qualified specialists can help your business to interface Macintosh computers with your wireless connectivity environment and can provide expertise with iPhone integration. Progent's Linux engineers can provide help for managing servers powered by all leading versions of Linux such as RedHat, SUSE Linux, Debian-GNU, CentOS Linux, Ubuntu Linux, Mandriva, PCLOS, fedora, and Gentoo. This range of expertise permits Progent to act as a convenient solution for IT assistance needed in mixed-vendor environments and eliminates the blame game that small businesses commonly encounter when looking for computer support.

Progent's IT security consultants have earned prestigious security accreditations including Global Information Assurance Certification and ISSAP. Progent's world-class security experts can help you make smart choices in selecting from the many options available with configuring BlackBerry Enterprise Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security consulting services for small businesses include two economical security inventory testing service bundles that allow small companies to get a professional security evaluation from a Progent security consultant to uncover possible weaknesses in the security profile you present on both sides of your security perimeter.

BlackBerry Enterprise Server Consulting Support
The BlackBerry BES Server offers companies a single and safe source for incorporating BlackBerry smartphones into their messaging, groupware, and software application infrastructure. BlackBerry BES Server allows wireless BlackBerry users to connect to Exchange, Domino, or Groupwise messaging and to synchronize BlackBerry smartphones with PC desktops to achieve consistent information for applications such a schedules, contact lists, to-do lists, IM, and specialized business programs. Due to BlackBerry BES Server support for Microsoft Exchange, users carrying BlackBerry smartphones have effortless connectivity with Exchange messages as well as to instant messaging-enabled software through Microsoft Live Communications Server and Microsoft Lync Server 2010 support.

BlackBerry Enterprise Server Consulting Support

Progent's BlackBerry-qualified engineers can assist you to design, deploy, and troubleshoot BlackBerry BES Server so that you improve the efficiency of BlackBerry users, streamline the management of a BlackBerry solution, and reduce the cost of maintaining a mobile workforce.

How Progent Can Help You to Manage and Troubleshoot Your BlackBerry Environment
Progent can deliver an experienced engineer who has been awarded accreditations from Research in Motion in all major aspects of BlackBerry integration. Progent's BlackBerry support services range from resolving synchronization problems to designing wireless workforce solutions based on BlackBerry Enterprise Server. These RIM BlackBerry credentials and their respective practice areas include:

BlackBerry Certified Server Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Server Support Specialist can provide the knowledge needed to configure and troubleshoot the BlackBerry BES Server in an Exchange environment. Progent's BlackBerry-certified expert can help you to utilize resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BESMon to run important procedures including troubleshooting enterprise activation issues, adding and removing BlackBerry smartphone users, activating passwords, implementing wireless program loading and configuration, deploying and debugging the BlackBerry Smart Card Reader, and configuring backup and restore mechanisms.

Progent's BlackBerry-certified engineers can also assist you to use administration software such as the BlackBerry Administration Service for role-based administration, resolving file attachment and data flow problems, and utilizing WiFi for activation. In addition, Progent can explain the role of operational policies in the BlackBerry Enterprise system and help your company to define and implement sensible security options.

Progent's certified Microsoft Exchange Server consultants can cooperate with Progent's BlackBerry Certified Server Support Specialist to help your company to enhance your current Exchange architecture for operating smoothly with BlackBerry Enterprise Server or move your BlackBerry solution to the latest edition of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for deploying, administering, tracking, and troubleshooting one or multiple BlackBerry BES Servers in an email environment based on Microsoft Exchange Server. Progent's BlackBerry-certified consultant has support skills in key areas associated with BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies. Progent can show you how to install and delete BlackBerry device users on Microsoft Exchange Server and Active Directory, set up, monitor, and administer BlackBerry BES Server, administer BlackBerry devices and client accounts, back up and maintain storage groups, apply permissions, install the Mobile Data System and IM, deploy push and pull access control lists, manage Microsoft Exchange data flow, generate, edit, and apply WLAN and VPN configuration sets, set up SNMP traps for alerts, and generate reports based on SNMP data.

Progent's BlackBerry-certified expert can support your BlackBerry technology in a variety of environments such as Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer Support ServicesProgent can provide the services of a BlackBerry Certified Solution Designer to assist your business to plan, install, validate, troubleshoot, and document a mobile wireless environment built upon the integration of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's high-level engineering support services for BlackBerry include business and technology needs assessment, solution architecture, installation strategy and execution, performance tuning, design of a high-availability architecture, data backup and business recovery consulting, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to understand your operational goals and to create a wireless solution that fits within your information technology budget and supports your business plans. Progent can explain the implications of your operational policies on the design of a BlackBerry Enterprise Solution, evaluate your existing network architecture's ability to accommodate a BlackBerry Enterprise Server, help your organization to determine which administration approach and physical components meet your needs, and evaluate your messaging system configuration. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on one another so you can make informed decisions concerning options for software versions, processors and storage, network design, and application set up.

To maximize system security, Progent's BlackBerry-certified expert can help your company to choose and activate appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-qualified security engineers to run network-wide security vulnerability and compliance testing and recommend enhancements to support your BlackBerry solution.

Call or Email Progent for Assistance from a BlackBerry-Qualified Professional
To ask Progent about technical support for BlackBerry wireless integration, phone 1-800-993-9400 or visit Contact Progent.
















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