Enterprise-class Remote Consulting and Support Expertise for BlackBerry Technology
BlackBerry Online Integration SupportSafe and reliable access from handheld devices to collaborative messaging systems like Exchange Server, Domino, or Novell GroupWise is now mandatory for businesses of any size who wish to optimize productivity. RIM's BlackBerry devices and the BlackBerry Enterprise Server are among the most popular solutions for enabling and administering wireless connectivity. But, supporting efficient BlackBerry systems has become complex because of the advanced mechanisms available to meet the requirement for enterprise-class protection and fault tolerance. Progent's BlackBerry qualified engineers are expert at providing online consulting services for BlackBerry environments, reducing support expenses and resolving problems more quickly than is feasible with ordinary on-site service providers.

Progent maintains a seasoned team of remote consultants certified to maintain networks that incorporate technology from all popular vendors. (See technical certifications of Progent's engineers.) Progent's Cisco-certified CCIE engineers can assist you to manage complex issues with your network environment. Progent's Apple qualified support staff can assist you to integrate Macintosh computers with your mobile communications environment and can provide expertise with iPhone integration. Progent's Linux engineers can provide assistance for supporting application servers powered by all leading versions of Linux including RedHat, SUSE Linux, Debian GNU/Linux, CentOS Linux, Ubuntu Linux, Mandriva, PCLlinuxOS Linux, fedora Linux, and Gentoo. This breadth of expertise permits Progent to offer a one-stop solution for all IT assistance required in mixed-platform environments and eliminates the finger-pointing that small businesses often encounter when looking for computer help.

Progent's IT security engineers have earned prestigious security credentials such as GIAC and CISSP. Progent's world-class security professionals can help you make smart choices in selecting from the many options available with configuring BlackBerry BES Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security consulting services for small businesses include two economical security penetration scanning service packages that enable small businesses to get a professional security assessment from a Progent security consultant to determine possible weaknesses in the security posture you present inside and outside your security perimeter.

Integration Support for BlackBerry BES Server
BlackBerry BES Server simplifies management and maintenance of BlackBerry devices, providing a centralized solution for handling key jobs such as device deployment, upgrades, and retirement while also providing a strong foundation for data protection and fault tolerance. BlackBerry Enterprise Server delivers transparent communication between Exchange Server, Novell GroupWise, or Domino messaging servers and BlackBerry users and allows over-the-air synchronization.

BlackBerry Enterprise Server Troubleshooting Assistance

BlackBerry BES Server features a variety of security capabilities starting with advanced encryption of messages transmitted between a BlackBerry wireless handset and BlackBerry Enterprise Server using Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BlackBerry BES Server also permits excellent flexibility in adjusting levels of security to meet the special needs of your company's network. Progent's BlackBerry authorized consultants can help you to select advanced security functions and activate them remotely. Samples of these wirelessly configurable security features include:

  • Disable a smartphone
  • Wipe data from a lost BlackBerry smartphone
  • Disable Bluetooth functionality
  • Activate internal protection against malware

BlackBerry Enterprise Server also offers versatility in determining mechanisms to keep mobile users from loading or executing unsecure or unauthorized software. Progent can help you to choose protective processes such as:

  • Specify precisely what programs are permitted on the device
  • Prevent external programs from using persistent storage on the BlackBerry smartphone
  • Select what functions external programs can use on the smartphone
  • Limit the kinds of access external applications running on the device can establish
  • Block all third-party software from being loaded or executed on the smartphone

Some Ways That Progent Can Help Your Business to Maintain and Troubleshoot Your BlackBerry Environment
Progent can deliver an experienced BlackBerry support who has been awarded certifications from RIM in all major facets of BlackBerry technology. Progent's BlackBerry consulting skills range from resolving synchronization issues to architecting wireless productivity solutions built around BlackBerry Enterprise Server. These BlackBerry credentials and their associated practice areas include:

BlackBerry Certified Support Specialist
RIM BlackBerry ExpertsA Progent BlackBerry Certified Support Specialist can help your company to carry out common technical operations such as configuring BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, choosing account settings, setting up messaging filters and auto-signature, modifying user profiles, upgrading BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to run with your corporate email solution. Progent's seasoned service professionals can in addition help your company to resolve a wide range of problems associated with synchronization, handset recognition, email reconciliation, web browsing, mobile connections, IM, PC software installation, and Desktop Redirector.

As a top innovator in delivering countrywide remote help for small office networks, Progent offers quick and economical contact with a BlackBerry Certified Support Specialist. Progent's remote consulting skills keeps your BlackBerry support expenses at a minimum and, by handling problems promptly, optimizes the output of your BlackBerry smartphone clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for installing, administering, tracking, and maintaining one or multiple BlackBerry Enterprise Servers in an email environment powered by Microsoft Exchange Server. Progent's BlackBerry-certified consultant offers expertise in important technologies associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, DMZ, and IT policies and scheduling. Progent can assist you to add and remove BlackBerry smartphone clients on Exchange Server and Active Directory, set up, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry devices and client accounts, archive and support storage groups, apply permissions, set up the Mobile Data System and Instant Messaging, implement access control lists, control Exchange Server data flow, generate, edit, and apply wireless LAN and VPN configurations, set up SNMP traps for alerts, and generate reports based on SNMP results.

Progent's BlackBerry engineer can help you with your BlackBerry technology in a variety of settings that can include Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ConsultingProgent can provide the services of a BlackBerry Certified Solution Designer to help you to design, install, validate, troubleshoot, and produce documentation for a wireless solution built on the combination of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's world-class consulting services for BlackBerry technology include business and technology needs assessment, system architecture, installation planning and implementation, performance optimization, configuration of a fault-tolerant environment, information backup and disaster recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to understand your technical objectives and to design a mobile wireless environment that meets your information technology budget and supports your business plans. Progent can clarify the impact of your operational processes on the configuration of a BlackBerry Enterprise Solution, evaluate your current connectivity infrastructure's suitability to support a BlackBerry Enterprise Server, assist you to decide which administration model and physical components meet your requirements, and evaluate your email and messaging environment configuration. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can arrive at informed decisions about options for software editions, server hardware and storage, network design, and application configuration.

To maximize system protection, Progent's BlackBerry-certified consultant can help you to select and enable sensible security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and CISM-qualified security engineers to perform network-wide security assessment and compliance validation and recommend improvements to account for your BlackBerry solution.

Contact Progent to Get Help from a RIM BlackBerry-Certified Specialist
In order to contact Progent about engineering help for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or go to Contact Progent.
















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