Consulting and Technical Support Services for RIM BlackBerry Environments
RIM BlackBerry ConsultantsBlackBerry wireless PDAs from Research in Motion are one of today’s most successful products for achieving mobile connectivity to email, calendars, web programs, and other vital business data. As the complexity of small company IT technology has expanded, and as the demand for enterprise-class protection, reliability, and disaster recovery has grown to be the norm for companies regardless of size, effective deployment and support of RIM BlackBerry solutions has become more difficult. To handle areas like data protection, business continuity, and synchronization of BlackBerry PDAs with diverse email systems and shared databases, small organizations frequently resort to outside consulting professionals who specialize in BlackBerry installation and maintenance.

Progent offers the services of BlackBerry-certified consultants who can assist small organizations to plan, manage, and repair BlackBerry-based solutions affordably and effectively, eliminating the requirement for an in-house BlackBerry solutions specialist and lowering the cost and hassle of maintaining mobile workers. Progent's BlackBerry specialists have in-depth experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and GIAC-certified security professionals. This breadth of knowledge, coupled with Progent's efficient online support capabilities, provides small businesses a budget-friendly alternative for integrating BlackBerry technology seamlessly into their information system.

Progent's engineers can help your company with SQL Server 2016 integration and development consulting, Microsoft SQL 2014 configuration and Exchange Server 2016 setup so that your data and email infrastructure work efficiently with BlackBerry BES Server. Progent can also assist you to upgrade from older releases of BlackBerry and Microsoft technology, configure easy-to-use management tools to enable you to track and support BlackBerry smartphones throughout your business, define security policies that are right for your business, develop custom wireless applications, and ensure that your IT network architecture is properly designed to accommodate your BlackBerry clients. Also, Progent's business continuity consultants can help make sure that your BlackBerry data is incorporated in your scheduled backup procedures so that it can be recovered rapidly and thoroughly.

Technical Expertise for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server (BES) streamlines management and maintenance of BlackBerry smartphones, providing a centralized solution for controlling critical tasks like device deployment, updates, and deactivation while also offering a strong foundation for security and fault tolerance. BlackBerry Enterprise Server (BES) supports seamless communication between Exchange, Novell GroupWise, or Lotus Domino messaging platforms and BlackBerry users and allows remote synchronization.

BlackBerry Enterprise Server Configuration Support

BES Server includes a variety of security capabilities starting with automatic data encryption of information sent between a BlackBerry smartphone and BES Server using Advanced Encryption Standard or Triple Data Encryption Standard. BlackBerry Enterprise Server also permits excellent versatility in adjusting levels of security to meet the special needs of your mobile environment. Progent's BlackBerry certified engineers can assist you to select powerful security functions and enable them remotely. Examples of these over-the-air configurable security settings are:

  • Lock down a device
  • Wipe information from a lost or stolen smartphone
  • Disable Bluetooth functionality
  • Enable built-in protection against malicious attacks

BlackBerry BES Server also provides versatility in selecting mechanisms to keep mobile users from loading or executing unsecure or unauthorized software. Progent can help you to select protective processes like:

  • List precisely which applications are permitted on the device
  • Block external applications from allocating non-volatile storage on the device
  • Select what functions third-party programs can access on the BlackBerry device
  • Limit the kinds of access external applications running on the smartphone can establish
  • Prevent all external software from being installed or run on the BlackBerry device

How Progent Can Assist Your Business to Manage and Support Your BlackBerry Environment
Progent can deliver an experienced engineer who has earned accreditations from RIM in all major aspects of BlackBerry technology. Progent's BlackBerry consulting services range from resolving synchronization issues to architecting wireless productivity solutions based on BlackBerry Enterprise Server (BES). These BlackBerry certifications and their associated practice areas include:

BlackBerry Certified Support Specialist
Blackberry ConsultingProgent's BlackBerry Certified Support Specialist can help your company to perform basic technical operations such as configuring BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, choosing account settings, launching e-mail filters, modifying user accounts, update BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to work with your company messaging software. Progent's seasoned experts can in addition assist you to troubleshoot a wide range of issues concerning synchronization, handset detection, messaging reconciliation, web browsing, mobile connectivity, IM, desktop software installation, and BlackBerry Desktop Redirector.

As a leader in delivering nationwide remote consulting services for small business networks, Progent offers fast and economical access to a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your mobile support costs at a minimum and, by solving issues quickly, maximizes the efficiency of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry HelpProgent's BlackBerry Certified Server Support Specialist has the knowledge required to configure and troubleshoot the BlackBerry Enterprise Server in an Exchange Server environment. Progent's BlackBerry expert can help you to utilize resources such as BlackBerry Administration Service, the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to perform critical procedures such as resolving enterprise activation problems, adding and deleting BlackBerry device clients, activating passwords, implementing wireless program loading and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and restore processes.

Progent's BlackBerry-certified engineers can also assist you to use administration software such as the BlackBerry Administration Service for role-based administration, resolving attachment and data flow issues, and using wireless LANs for activation. In addition, Progent can help you understand the function of operational policies in the BlackBerry Enterprise system and help you to define and implement sensible security configurations.

Progent's Microsoft-certified Exchange Server experts can team with Progent's BlackBerry Certified Server Support Specialist to help your company to optimize your current Exchange infrastructure for operating smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the latest edition of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level skills for deploying, managing, tracking, and maintaining one or multiple BlackBerry BES Servers in an email environment based on Microsoft Exchange. Progent's BlackBerry engineer offers support skills in key technologies associated with BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database structure, Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can show you how to install and delete BlackBerry device users on Exchange Server and Active Directory, set up, track, and administer BlackBerry BES Server, administer BlackBerry smartphones and user accounts, back up and maintain storage groups, apply permissions, install the Mobile Data System (MDS) and Instant Messaging, implement push and pull access control lists, control Exchange data flow, create, edit, and assign WLAN and VPN configuration sets, implement SNMP traps, and produce reports based on SNMP data.

Progent's BlackBerry expert can support your BlackBerry technology in a variety of environments such as Microsoft Windows 2K, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use tools like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and SNMP.

Call or Email Progent for Support from a BlackBerry-Qualified Professional
If you wish to get in touch with Progent about technical assistance for BlackBerry wireless technology, phone 1-800-993-9400 or go to Contact Progent.
















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