Introduction to Progent's Consulting Services for RIM BlackBerry Technology
RIM BlackBerry Consulting ServicesMobile access to email, contacts, schedules, and web applications has become a critical capability of information systems for companies of all sizes. BlackBerry smartphones are among the most popular devices for maintaining mobile connectivity. However the infrastructure required to accommodate BlackBerry smartphones has become steadily more complex as the pressure high availability and and air-tight security has heightened. Progent's RIM certified engineers focus in providing small businesses world-class network support and troubleshooting services that are affordable and effective.

Being a Microsoft Gold certified Partner with years of experience consulting on Exchange Server, Progent's consultants can provide broad assistance in incorporating RIM BlackBerry and Microsoft technology by offering support services like Exchange 2010 consulting as well as by delivering complementary services like Lync Server 2010 integration and Microsoft Office Communications Server support to manage Instant Messaging and Presence. Progent's MS SQL 2016 consultants and MS SQL 2014 experts can set up and repair your SQL database server to work efficiently with BlackBerry Enterprise Server (BES), and Progent's Microsoft System Center Data Protection Manager experts can help your company to design backup and restore processes to guard your messaging data and minimize productivity disruption in the event of a breakdown of your messaging system.

Progent also retains a large team of Cisco qualified CCIE network consultants who are available remotely to provide expert support for designing and repairing your IT network so that it supports your BlackBerry system with enterprise levels of fault tolerance, expandability, security, and manageability. CCIEs are recognized network gurus who earn this top-level status only after intense examination by Cisco. CCIEs are able to handle the most intractable issues surrounding network architecture, setup, repair, and maintenance.

Integration Services for BlackBerry BES Server
BlackBerry Enterprise Server (BES) simplifies administration and maintenance of BlackBerry smartphones, providing a single solution for handling key tasks like device deployment, updates, and retirement and offering a solid infrastructure for data protection and high availability. BlackBerry BES Server supports transparent integration between Microsoft Exchange Server, Groupwise, or Lotus email servers and BlackBerry handsets and supports remote synchronization.

RIM BlackBerry BES Server Troubleshooting Support

BES Server features a wealth of security capabilities starting with advanced data encryption of messages transmitted between a BlackBerry device and BlackBerry Enterprise Server using Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BlackBerry Enterprise Server also permits excellent flexibility in selecting degrees of security to meet the specific needs of your environment. Progent's BlackBerry certified engineers can help your company to choose powerful security features and enable them remotely. Samples of these over-the-air selectable security features include:

  • Disable a smartphone
  • Wipe data from a lost or stolen device
  • Lock out Bluetooth
  • Enable internal protection against malicious attacks

BES Server also provides versatility in determining how to keep mobile users from installing or executing unsafe or prohibited code. Progent can assist you to select blocking techniques like:

  • List precisely which programs are permitted on the device
  • Prevent external programs from allocating non-volatile storage on the smartphone
  • Determine which functions external applications can use on the device
  • Limit the kinds of connections external programs running on the device can initialize
  • Prevent all external applications from being loaded or run on the smartphone

Progent's Remote BlackBerry-Qualified Support is Quick and Affordable
For businesses in Newark, New Jersey who require fast and affordable access to an authorized RIM BlackBerry consultant, Progent offers effective online assistance from a seasoned network support team who have provided IT solutions to organizations in every state in the United States. (See Progent's client testimonials.)

Remote consulting services avoids travel expense and allows consultants to solve technical issues rapidly, so you minimize wasted productivity. Progent's BlackBerry consultants have been awarded certifications in the entire range of BlackBerry solutions and offer expert help in areas such as fixing synchronization issues, deploying BlackBerry BES Server, and creating a secure, fault-tolerant network architecture for BlackBerry users. Certifications earned and practice areas mastered by Progent's BlackBerry specialists include:

BlackBerry Certified Support Specialist
Blackberry ExpertsProgent's BlackBerry Certified Support Specialist can help your company to perform basic support functions such as setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, selecting account configurations, setting up e-mail filters, editing user profiles, update BlackBerry smartphones, sending service books, and installing BlackBerry Desktop Manager to operate with your company email solution. Progent's seasoned service professionals can in addition help your company to resolve a broad range of problems concerning synchronization, handset detection, email consistency, web browsing, mobile connectivity, Instant Messaging, workstation application installation, and Desktop Redirector.

As a top innovator in providing nationwide remote consulting services for small office networks, Progent offers fast and economical contact with a BlackBerry Certified Support Specialist. Progent's remote technical support expertise keeps your mobile support expenses at a minimum and, by handling issues quickly, improves the productivity of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Server Support Specialist has the skills needed to configure and support the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry expert can show you how to utilize resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BESMon to perform critical tasks such as troubleshooting enterprise activation problems, registering and deleting BlackBerry smartphone clients, activating passwords, configuring over-the-air program installation and setup, implementing and debugging the BlackBerry Smart Card Reader, and configuring database backup and recovery mechanisms.

Progent's BlackBerry-certified engineers can also assist you to operate administration software like the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow issues, and utilizing WiFi for activation. Also, Progent can explain the role of IT policies in the BlackBerry BES system and assist you to define and implement appropriate security options.

Progent's Microsoft-certified Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your existing Exchange architecture for working in conjunction with BlackBerry Enterprise Server or migrate your BlackBerry system to the most recent edition of Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for installing, managing, monitoring, and troubleshooting one or several BlackBerry BES Servers in a messaging environment powered by Microsoft Exchange. Progent's BlackBerry-certified engineer offers support skills in important areas associated with BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can show you how to install and delete BlackBerry smartphone clients on Exchange and Windows Active Directory, configure, monitor, and manage BlackBerry Enterprise Server, administer BlackBerry devices and user accounts, back up and manage storage groups, configure permissions, install the Mobile Data System (MDS) and IM, implement push and pull access control lists, manage Microsoft Exchange Server data flow, generate, edit, and assign WLAN and VPN configuration sets, implement SNMP traps, and generate reports based on SNMP results.

Progent's BlackBerry engineer can support your BlackBerry technology in a number of settings that can include Microsoft Windows 2000, 2003 or 2008 Servers, Windows XP, Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize utilities such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Consulting FirmProgent offers the support of a BlackBerry Certified Solution Designer to assist you to design, install, validate, troubleshoot, and produce documentation for a wireless solution built on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's high-level consulting support services for BlackBerry technology include business and network requirements assessment, solution architecture, roll-out strategy and implementation, performance tuning, configuration of a high-availability architecture, data backup and business recovery consulting, and system-wide security design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your functional objectives and to create a mobile wireless system that meets your IT budget and supports your business strategy. Progent can clarify the impact of your operational processes on the design of a BlackBerry Enterprise Solution, assess your current connectivity infrastructure's ability to support a BlackBerry Enterprise Server, assist your organization to determine which management model and hardware products match your needs, and analyze your messaging system topology. Progent can also help you understand the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can arrive at smart decisions concerning options for software editions, server hardware and storage, network design, and application configuration.

To maximize system protection, Progent's BlackBerry-certified expert can assist you to choose and activate sensible security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and CISM-qualified security engineers to perform company-wide security vulnerability and compliance validation and suggest improvements to accommodate your BlackBerry solution.

Call or Email Progent for Support from a RIM BlackBerry-Certified Specialist
To ask Progent about professional support for BlackBerry wireless solutions, call 1-800-993-9400 or visit Contact Progent.

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