Consulting Support for RIM BlackBerry Environments
BlackBerry SupportBlackBerry wireless PDAs from Research in Motion are one of the most successful solutions for achieving mobile access to messaging, calendars, web applications, and other vital business information. As the sophistication of small business IT technology has increased, and as the demand for world-class protection, reliability, and disaster recovery has become the norm for companies of any size, effective deployment and support of BlackBerry solutions has grown increasingly challenging. To address issues like security, business continuity, and synchronization of BlackBerry smartphones with diverse messaging systems and company databases, small businesses often resort to external support firms who offer expertise in RIM BlackBerry installation and maintenance.

Progent can provide the expertise of BlackBerry-qualified consultants who can help small businesses to plan, manage, and repair BlackBerry-based solutions economically and efficiently, doing away with the necessity for an internal BlackBerry technology specialist and reducing the cost and stress of supporting wireless workers. Progent's BlackBerry engineers have extensive backgrounds working with Progent's Microsoft-Gold certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified security professionals. This breadth of experience, coupled with Progent's efficient remote service delivery model, provides small companies an economical solution for incorporating BlackBerry technology seamlessly into their information network.

Progent's experts can assist your company with SQL Server 2016 integration and development support, Microsoft SQL 2014 deployment and Microsoft Exchange setup so that your data and email infrastructure operate optimally with BlackBerry Enterprise Server. Progent can also show you how to migrate from previous releases of BlackBerry and Microsoft software, configure easy-to-use management utilities to help you track and control BlackBerry devices throughout your company, recommend security policies that are right for your business, customize mobile software, and ensure that your IT network architecture is appropriately configured to handle your BlackBerry users. Also, Progent's business continuity specialists can help make sure that your BlackBerry information is incorporated in your scheduled backup processes so that it can be recovered rapidly and thoroughly.

Technical Support Services for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server streamlines administration and maintenance of BlackBerry devices, offering a centralized solution for handling key tasks like device deployment, updates, and deactivation and providing a solid infrastructure for data protection and fault tolerance. BlackBerry Enterprise Server (BES) delivers transparent integration between Microsoft Exchange, Groupwise, or IBM Lotus Domino messaging platforms and BlackBerry handsets and supports over-the-air synchronization.

RIM BlackBerry Enterprise Server Integration Support

BlackBerry Enterprise Server includes a variety of security options beginning with automatic encryption of messages sent between a BlackBerry wireless handset and BlackBerry BES Server based on Advanced Encryption Standard or Triple DES. BlackBerry BES Server also allows excellent versatility in selecting degrees of security to meet the special needs of your network. Progent's BlackBerry certified consultants can assist your company to choose advanced security functions and activate them wirelessly. Examples of these wirelessly selectable security settings include:

  • Lock down a BlackBerry smartphone
  • Wipe data from a lost or stolen BlackBerry device
  • Lock out Bluetooth functionality
  • Activate built-in protection against malware

BlackBerry BES Server also offers versatility in determining how to keep users from installing or running unsafe or unauthorized software. Progent can assist you to select protective processes like:

  • List exactly what applications are permitted on the device
  • Prevent external software from allocating persistent storage on the device
  • Select which resources external applications can access on the BlackBerry device
  • Restrict the kinds of connections external applications running on the BlackBerry device can initialize
  • Prevent all external applications from being loaded or executed on the smartphone

Progent's Remote BlackBerry-Qualified Technical Support is Fast and Affordable
For companies in Newark, New Jersey who need quick and economical access to an authorized BlackBerry support professional, Progent offers efficient remote assistance from a veteran support team who have provided IT solutions to organizations in every state in the country. (Refer to Progent's customer testimonials.)

Online support eliminates travel expense and enables specialists to fix problems rapidly, so you reduce lost productivity. Progent's BlackBerry consultants have earned certifications in the entire range of BlackBerry technologies and offer expert help in areas such as troubleshooting synchronization issues, deploying BlackBerry Enterprise Server, and creating a secure, high-availability network infrastructure for BlackBerry users. Credentials earned and skill sets mastered by Progent's BlackBerry experts include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced knowledge for deploying, managing, monitoring, and troubleshooting one or several BlackBerry Enterprise Servers in a messaging system based on Exchange Server. Progent's BlackBerry-certified engineer has expertise in important technologies related to BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can assist you to install and remove BlackBerry smartphone clients on Microsoft Exchange and Windows Active Directory, configure, track, and administer BlackBerry Enterprise Server, manage BlackBerry handhelds and client accounts, archive and manage storage groups, configure permissions, set up the Mobile Data System and IM, implement push and pull access control lists, manage Microsoft Exchange Server data flow, generate, edit, and assign wireless LAN and Virtual Private Network configurations, set up SNMP traps for alerts, and generate management reports to summarize SNMP data.

Progent's BlackBerry consultant can support your BlackBerry solution in a number of settings such as Microsoft Windows 2000, 2003 or 2008 Servers, Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition assist you to utilize tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Support ServicesProgent offers the services of a BlackBerry Certified Solution Designer to help you to plan, install, test, troubleshoot, and document a mobile wireless solution built on the integration of the BlackBerry Enterprise Solution, Exchange Server, and Microsoft Active Directory. Progent's advanced consulting support services for BlackBerry technology include business and technology requirements assessment, solution architecture, roll-out strategy and execution, performance optimization, design of a fault-tolerant environment, data backup and disaster recovery consulting, and security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your operational goals and to design a wireless solution that meets your information technology budget and aligns with your business strategy. Progent can explain the implications of your organizational policies on the design of a BlackBerry Enterprise Solution, evaluate your existing network architecture's ability to support a BlackBerry Enterprise Server, help you to determine which administration model and physical components match your requirements, and evaluate your email and messaging system configuration. Progent can also help you understand the performance impact that the BlackBerry BES Server, SQL SQL Server, and Exchange Server have on one another so you can arrive at informed choices concerning alternatives for software versions, server hardware and storage, network architecture, and application set up.

To optimize system protection, Progent's BlackBerry-certified expert can help your company to select and activate sensible security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and GIAC-certified security engineers to run company-wide security vulnerability and compliance testing and suggest enhancements to support your BlackBerry environment.

Contact Progent to Get Assistance from a BlackBerry-Certified Expert
To ask Progent about technical support for BlackBerry wireless technology, phone 1-800-993-9400 or refer to Contact Progent.

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