Fast and Affordable Remote Troubleshooting for Newark Computer Systems
Immediate Online Support for Newark NetworksFor companies located in Newark or anywhere in the state of New Jersey, Progent provides online support for networks based on any mix of Microsoft, Cisco, Macintosh, or Linux technology. Progent's Microsoft certified engineers have provided online support to businesses in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to solve complex infrastructure problems, as well as the assistance of CISSP-certified security engineers to help with high-level security design and diagnostic jobs.

Progent's remote technical support engineers offer exceptional leverage because they have the real-world background and have access to the advanced tools necessary to resolve the majority of network issues rapidly. This lowers direct costs because solutions require fewer chargeable minutes. Remote support also avoids the expense of dispatching an engineer to your location. Your organization benefits additionally with indirect expenses by reducing or eliminating network downtime and associated costs due to business discontinuity, upset customers and vendors, idle workers, and de-focused executives. Progent's advanced online consulting know-how is especially important for organizations that rely on public clouds for critical network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an alternative.

Progent's billing model for online help is designed to leverage your network support dollar. Progent charges per minute for phone consulting, so you are invoiced exclusively for the services that you receive. Unlike typical remote support companies, Progent imposes no initialization charge or minimum fees. Progent's one-minute billing unit and clean model for pricing eliminate scenarios where speedy. minor solutions somehow turn into big tabs. Progent's penchant for solving technical issues quickly means you spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an array of optimized technologies and field-tested methodologies which allow the highest degree of effectiveness for remote help and troubleshooting for computer networks of all sizes. Progent offers safe VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the experts of Progent's remote service group to communicate with your computer system remotely without breaching corporate security.

Progent's advanced service reporting system keeps extensive histories of the service that Progent's customers have received. Progent's staff service personnel have the benefit of the specifics of support delivered to every customer by any engineer. This database of anomalies and repairs is organized as an easily searchable support database that enables Progent's remote support professionals to share their knowledge company-wide to make sure that the value of Progent's support grows daily. Progent's high-level certifications and close partnerships with key industry leaders including Cisco and Microsoft make available additional massive support knowledge bases and allow fast response from manufacturers' internal product engineers so Progent's online consulting experts are able to come up with the most efficient resolutions promptly.

Online support services available from Progent to clients in Newark and throughout the state of New Jersey include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, fixed-price managed services intended to allow small and medium-size organizations to utilize the same best-of-breed technology deployed by some of the world's top corporations. These managed services cover all critical facets of information technology such as email protection, security, disaster recovery, and network infrastructure monitoring and management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security vendors to deliver web-based control and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more details, see Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior analysis technology to guard endpoints and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to address the entire malware attack progression including blocking, detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows VSS and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly price, ProSight Data Protection Services automates your backup processes and allows rapid restoration of critical files, apps and virtual machines that have become unavailable or damaged as a result of component failures, software glitches, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can help you to recover your critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map, track, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always updated, captures and displays the configuration of almost all devices on your network, tracks performance, and sends notices when potential issues are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, locating appliances that require important software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Systems Watch: Server and Desktop Automated Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management techniques to help keep your network running at peak levels by tracking the health of critical assets that power your business network. When ProSight Systems Watch uncovers a problem, an alert is transmitted immediately to your specified IT management staff and your assigned Progent engineering consultant so that any looming problems can be addressed before they can disrupt productivity Find out more about ProSight Systems Watch server and desktop automated management consulting.

Additional Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting experts for contract IT projects. Billing charges for longer-term consulting tasks are determined based on the level of expertise of the engineers required. Progent's experience with these important fields of information technology allows customers to execute major projects economically and on time. Progent's special online engineering solutions include:

  • Help Desk Call Center Services
    Progent's Call Center service options for companies with environments that incorporate Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing support services are ideal for businesses who lack the resources to assemble and manage an internal Call Center but who want quick response from a reliable Help Desk Call Center with proficient telephone support as well as the ability to escalate the most challenging trouble tickets to advanced engineers.

    Progent's Help Desk Call Center consulting services can assist you in building an efficient new Help Desk Call Center or improving your established organization, identifying or modifying Call Center software products to address the particular needs of your company, or adding occasional online personnel to reinforce your existing Call Center group to handle high-demand events such as software migrations, mass upgrades, or rolling out new business software.

    Progent's Call Center staff of veteran network professionals provides your computer users in Newark or anywhere in the state of New Jersey immediate contact with a reliable network service group with extensive background delivering phone help and remote repair service for networks that incorporate Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux technology. Progent's mission is to earn the Call Center the reputation as a significant contributor to business performance, and Progent's aim is to fix rather than just report network issues.

  • Business Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts Team offers online and in-depth engineering expertise and education in specific business application fields including ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, customization, and training for Microsoft business applications such as Microsoft CRM, MS Project, Office Word, and MS Excel. To learn more concerning Progent's consulting, custom programming, and education services, go to Progent's Applications Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of multi-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of System Center 2016, expand or optimize your current one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Newark, or anywhere in the state of New Jersey, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager support. Progent can adapt SCOM to fit your environment so your IT maintenance is proactive and automated. By spotting looming trouble spots before they result in crashes, proactive monitoring can avoid stressful and expensive service crises. Progent can also provide help with server and infrastructure monitoring tools like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Apple Mac environments, Microsoft environments, or environments based on multiple OS platforms.
How Your Newark Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent phone-based assistance with Windows, Apple Mac, or Linux networks, visit Progent's Emergency Online Support, phone 1-800-993-9400, or refer to Contact Progent. For companies and new ventures in Newark or anywhere in the state of New Jersey, Progent's phone-based network support specialists can deliver expert and cost-effective IT support whenever your company needs it. More than 15 years of delivering online repair services has earned Microsoft Gold Partner certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to fine tune remote access technology to fix computer problems rapidly while eliminating the cost and lost time that comes with in-person service calls.

Even if your Newark company relies on a regular freelance consultant or employs an in-house organization that can handle the majority of computer problems, Progentís Microsoft certified engineers are available to provide an easy and seamless virtual extension of your local resources in cases when your usual service personnel either lack the time or the expertise to address unexpected system emergencies or particularly complex integration problems.

Advantages of Progent's Network Help for Businesses in Newark
Progent's remote support services enable your Newark organization to experience the advantages of timely, enterprise-class network support without the expense of maintaining an in-house IT organization. Your information system will derive greater business worth by being increasingly reliable, productive, and secure. Benefits to your company include:

  • Convenient remote extension of your on-site support resources
    With most organizations in Newark or anywhere in New Jersey, local network support resources, whether represented by outside consultants or a full-time maintenance staff, can solve the majority of network issues. On the other hand, serious problems may spring up when your regular support personnel are too busy or unavailable, and some trouble may stem from technology that is unfamiliar to your local support technicians. In these instances, Progent's online service professionals offer an easy, quick, and economical solution to augment your regular resources and to convey useful knowledge to improve your capability to deal with future issues locally.

  • Less Dependence on Individual Consultants
    For network maintenance, smaller companies often depend on independent freelance consultants. Although independent service people carry smaller internal costs than larger service companies and can afford to charge marginally less, they are occasionally overbooked, making it difficult to respond rapidly to crisis situations. If an independent service provider is occupied with another customer, ill, on vacation, or in training, the lack of reserve help may force your business to wait for assistance during an emergency. As your network expands, network downtime and problems with critical software are more costly. The money you thought you were saving on an independent can be consumed quickly by reduced productivity. Progent provides a ready source of reserve service expertise to insure your IT system stays up and running.

  • Build a Scalable Foundation for Seamless Expansion
    Organizations typically begin with an information architecture implemented on a shoestring budget. Without a robust framework, band-aid fixes often get piled on top of a weak foundation. When a company grows, stability and expandability issues can impede the success of the business. These badly built systems need careful assessment, intelligent long-term planning, and broad-based technical expertise to upgrade to a system infrastructure able to offer the stable foundation to meet vital business demands and facilitate future expansion.

  • Interact with Problem Solvers Instead of Product Sellers
    Smaller businesses need advice and technical education to negotiate an increasingly complex maze of technology options capable of accelerating business growth and enhancing efficiency. They do not need a network consultant who is motivated to earn a commission on a certain vendor's technology. IT support and product sales can result in a situation where the recommended solution is designed around a predetermined technology instead of the true needs of a client. Progent avoids these conflicts of interest by selling just services rather than products. This enables Progent to match technical consulting with the real needs of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner consulting firm and Progent's head count, depth of technical experience, fine tuned remote support software, and understanding of enterprise networking allow offices to avoid the limitations of exclusive dependence on smaller consulting organizations, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by providing:

  • In-depth Expertise in Microsoft's Entire Line of Server Platforms
    Progent can provide in-depth support for Microsoftís popular server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment consulting, Microsoft Windows Server 2008 upgrades, Microsoft Windows 2003 Server upgrades, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration, Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Exchange Server 2003 migration, plus SQL Server 2016 upgrades, SQL Server 2014 consulting support, and Microsoft SQL Server management support.

  • Value Pricing
    Progent's pricing model is to bill for remote support and in-person visits per minute. Consequently, you are billed just for delivered support. Progent does not demand a higher rate for off-hours or priority support, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no initialization charge and asks no monthly commitment for support services delivered during normal working hours. Many support organizations demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity avoids large invoices for quick fixes so you will not be forced to permit less critical problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating customers to resolve problems that are within their scope, Progent can concentrate on offering hard-to-find skills where Progent has few competitors. Businesses who utilize trusted freelance consultants or who maintain internal IT staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their IT environments more reliable, protected, and efficient.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the only support companies to provide round-the-clock network monitoring services powered by MS Operations Manager. MS System Center Operations Manager causes your network support to be proactive rather than reactive. By revealing possible issues before they result in downtime, network monitoring can keep your information network from painful and expensive service disruptions.
How Does My Business Start Receiving Remote Network Support from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Online Support.















© 2002- 2018 Progent Corporation. All rights reserved.