Immediate Online Help for Newark Information Networks
Fast Online Technical Support for Newark SystemsFor organizations in Newark or anywhere in New Jersey, Progent provides remote help for networks powered by Microsoft Windows, Cisco, Mac OS X, or Linux technology. Progent's Microsoft qualified professionals have delivered online troubleshooting to businesses in every state in the United States. (See testimonials from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified engineers to solve complex infrastructure problems, plus the assistance of CISSP and CISM-accredited security engineers to help with advanced security design and diagnostic issues.

Progent's online support engineers provide excellent value because they have the practical experience and are equipped with the advanced tools needed to solve most network issues rapidly. Efficient support lowers direct costs since solutions accumulate fewer chargeable minutes. Online help also eliminates the cost of dispatching an engineer to your site. Your organization saves even more in indirect expenses by reducing or eliminating system outages and related costs resulting from business disruption, disgruntled clients, unproductive employees, and distracted management. Progent's extensive online technical support know-how is particularly valuable in environments that rely on public clouds for vital network infrastructure or software like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be an option.

Progent's billing model for remote support is designed to leverage your network support dollar. Progent charges per minute for phone assistance, so you owe exclusively for the support that you actually get. Unlike many online service firms, Progent imposes no initialization fee or minimum fees. Progent's per-minute granularity and clean model for billing do away with scenarios where quick fixes somehow end up as substantial bills. Progent's skill at disposing of technical issues efficiently means you saves cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined an arsenal of customized technologies and field-proven methodologies that ensure the highest level of effectiveness for online technical support and troubleshooting for IT systems of all sizes. Progent offers safe Virtual Private Network support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the staff of Progent's remote service group to link to your company's environment without breaching network security.

Progent's advanced customer support database system maintains detailed histories for all service that Progent's customers have received. Progent's authorized consultants have access to the details of support provided to each Progent client by every Progent consultant. This database of anomalies and solutions is structured as a quickly exploitable internal database that allows Progent's online support professionals to share their knowledge company-wide to make sure that the efficiency of Progent's support services improves daily. Progent's advanced accreditations and working relationships with important industry leaders including Cisco and Microsoft open up additional massive technical support knowledge bases and allow fast access to manufacturers' in-house product engineers with the result that Progent's remote consulting experts are able to arrive at the most efficient solutions promptly.

Online support services provided by Progent to companies in Newark and anywhere in the state of New Jersey include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of low-cost, flat-rate managed services designed to enable small and medium-size organizations to utilize the same advanced IT solutions deployed by many of the industry's top corporations. Progent's ProSight portfolio of outsourced network management services covers all critical facets of modern networking such as email content filtering, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based machine learning technology to guard endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which easily evade legacy signature-matching AV products. ProSight ASM protects local and cloud resources and offers a single platform to manage the entire threat lifecycle including protection, detection, containment, remediation, and forensics. Key capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP provides firewall protection, intrusion alerts, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent accessible from a unified control. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid restoration of vital files, applications and VMs that have become unavailable or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can provide advanced support to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top data security companies to provide web-based management and comprehensive security for all your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises security gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the local security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, track, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common chores such as network mapping, reconfiguring your network, locating devices that require important software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your designated IT management staff and your Progent engineering consultant so that all looming issues can be addressed before they can disrupt productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported immediately to a different hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and protect information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can save as much as 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an objective assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management (RMM). Benefits can include easier management, improved compliance with government and industry security standards, higher utilization of IT assets, faster problem resolution, more dependable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's ability either to block or recover rapidly after a ransomware attack. Progent will consult with you directly to gather information about your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to create an efficient security and backup/recovery system that meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Services Offered by Progent
Progent can provide the services of world-class online consulting experts for special information technology programs. Billing charges for ongoing development or consulting tasks are determined according to the qualifications of the consultants involved. Progent's background in these special fields of information technology enables clients to execute major projects within budget and on time. Progent's project-based online engineering services include:

  • Call Center Support
    Progent's Call Center support programs for businesses with networks based on Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Call Center outsourcing services are a convenient solution for companies who lack the resources to assemble and manage an internal Help Desk Call Center but who want quick communication with a dependable Call Center with professional telephone assistance plus the expertise to escalate complex problems to high-level engineers.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and acts as a seamless extension of your current Help Desk organization. Progent's Virtual Help Desk can operate as a an escalation option to resolve the most difficult technical issues, or be available in hectic situations when your other resources are swamped.

    Progent's Help Desk staff of experienced network experts offers your workers in Newark or anywhere in the state of New Jersey instant communication with an effective technical support resource with substantial background providing phone consulting and online repair service for computer environments that incorporate Windows, Cisco, Mac OS X, UNIX, or Linux products. Progent's focus is to give the Call Center recognition as a major enabler of company productivity, and Progent's target is to solve rather than merely annotate network issues.

  • Business Applications Support: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting Team provides phone-based advanced consulting expertise and education in specific business application areas that include ERP, MRP, custom financial systems, and Customer Relationship Management. Progent also offers expertise, custom programming, and training for Microsoft applications such as Microsoft CRM, Microsoft Project, Office Word, and Excel. To learn more on Progent's consulting, customization, and training offerings, visit Progent's Applications Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10; cohesive integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of System Center 2016, extend or optimize an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Services
    Progent can deliver companies in Newark, or anywhere in the state of New Jersey, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM for your environment so that your network maintenance is proactive and automated. By detecting potential problems before they result in downtime, proactive monitoring can minimize inconvenient and costly service failures. Progent can also provide help with server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Apple Mac networks, Microsoft networks, or systems that incorporate a variety of OS platforms.
How Your Newark Business Can Contact Progent's Online Service Experts
To get in touch with Progent about urgent online expertise with Windows, Mac OS X, or Linux/UNIX computer systems, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Newark or anywhere in the state of New Jersey, Progent's online computer support engineers can provide expert and affordable system support whenever your organization has to have it. More than a decade of delivering remote technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to refine online access technology to fix network problems rapidly while avoiding the cost and lost time associated with on-premises service visits.

Even if your Newark organization works with a local freelance support technician or maintains a full time IT staff that can handle the majority of network issues, Progentís Microsoft certified engineers can still offer a convenient and transparent remote extension of your on-site resources in cases when your regular IT support personnel either don't have the time or the experience to address sudden network crises or especially complicated integration projects.

Advantages of Progent's IT Support for Companies in Newark
Progent's remote support services allow your Newark business to enjoy the advantages of on-call, enterprise-grade network support without the expense of maintaining a full-time IT organization. Your information system will derive greater business value by being more available, productive, and protected. Benefits to your company include:

  • Convenient remote expansion of your local IT resources
    With most offices in Newark and throughout New Jersey, nearby network support providers, whether made up of independent consultants or an internal maintenance staff, can deal with the majority of technical issues. On the other hand, major troubles sometimes spring up when your regular support personnel are overstretched or absent, and some problems may stem from IT products that is beyond the scope of your local service people. In these cases, Progent's on-call support professionals provide an easy, quick, and affordable solution to supplement your regular help and to pass on useful knowledge to improve your capability to resolve future issues locally.

  • Reduced Reliance on Freelance Service Providers
    For network support, smaller offices commonly depend on independent freelance service providers. Although freelance consultants have smaller overhead than big consulting companies and can often charge marginally less, they are sometimes overbooked, making it difficult to respond rapidly to crisis situations. If an independent consultant is occupied with another customer, ill, on a trip, or in training, the absence of reserve personnel may force your business to wait for assistance during an IT crisis. As your business expands, system downtime and problems with critical applications are more costly. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers an on-call source of reserve support expertise to insure your IT system stays available.

  • Create a Solid Foundation for Smooth Growth
    Companies typically start with an information system created on a shoestring budget. Lacking a robust framework, band-aid repairs can get piled onto an unstable foundation. As a network grows, reliability and expandability issues can impede the success of the business. These badly built environments require careful analysis, intelligent strategic planning, and broad-based IT expertise to evolve to a network architecture able to provide the solid foundation to meet vital business requirements and facilitate future growth.

  • Interact with Problem Solvers Rather Than Technology Vendors
    Smaller businesses need guidance and technical education to negotiate an increasingly complex maze of technology alternatives available for accelerating business growth and enhancing efficiency. They do not need a network consultant who is trying to resell a specific vendor's technology. Network support and product selling can lead to a situation where the recommended solution is built around a profitable technology instead of the true requirements of a business. Progent avoids these dilemmas by selling only services instead of products. This allows Progent to match IT expertise with the real needs of clients.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support company and Progent's staff size, range of technical expertise, refined support software, and understanding of corporate IT allow companies to avoid the limitations of exclusive reliance on smaller consulting organizations, individual freelance consultants, or limited in-house resources.

Progent stands out by offering:

  • Certified Expertise in Microsoft's Entire Range of Servers
    Progent can provide world-class expertise for Microsoftís powerful server products with services that include Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and deployment support services, Microsoft Windows Server 2008 R2 upgrades, Microsoft Windows Server 2003 maintenance, Microsoft Exchange 2016 Server planning and deployment, Exchange Server 2013 consulting, Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Exchange Server 2003 upgrades, plus Microsoft SQL Server 2016 migration, SQL Server 2014 support, and Microsoft SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing policy is to charge for online service and in-person help by the minute. As a result, you are invoiced only for received services. Progent does not impose a higher rate for off-hours or priority support, and within California or in regions where Progent provides in-person support, Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. Also, Progent imposes no minimum charge and requires no retainer for support services delivered during normal working hours. Many support organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids big bills for quick solutions so you will not be forced to allow simple problems to fester.

  • Complete Documentation of Delivered Services
    Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all delivered services. Unlike some independent consultants or local support organizations who offer scant documentation or specifics of services performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent consultant has access to the service documentation transmitted by each consultant to each customer. The discipline of documenting and archiving support records allows more efficient support and eliminates a variety of common problems such as when a service customer is virtually held captive to a consultant who wonít let go of the keys to the kingdom.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting firms to offer round-the-clock remote monitoring services based on Microsoft Operations Manager. MS Operations Manager causes your network maintenance to be proactive instead of reactive. By revealing possible problems before they cause lost productivity, network monitoring can keep your information network from stressful and costly service disruptions.
How Does My Business Start Receiving Remote Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Technical Support.















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