Immediate Online Help for Newark Networks
Fast Remote Help for Newark SystemsFor companies in Newark or anywhere in the state of New Jersey, Progent offers online support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft certified engineers have delivered remote troubleshooting to companies in every state in the United States. (Refer to recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE network specialists to help with challenging infrastructure problems, plus the services of CISA and CISSP-certified security engineers to handle high-level security design and diagnostic jobs.

Progent's remote technical support experts offer excellent value because they possess the real-world experience and are equipped with the sophisticated tools required to solve most information system problems quickly. Efficient support lowers direct costs since service calls use up fewer chargeable consulting minutes. Remote help also eliminates the expense of sending a consultant to your office. Your organization benefits additionally with incidental expenses by reducing or eliminating network downtime and associated losses due to business disruption, upset clients, unproductive employees, and de-focused management. Progent's extensive online consulting expertise is particularly helpful in environments that depend on public clouds for vital infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be an alternative.

Progent's billing model for online support is designed to stretch your network support dollar. Progent bills on a per-minute basis for phone consulting, so you owe only for the support that you receive. In contrast to typical online support organizations, Progent requires no initialization fee or minimum payments. Progent's per-minute granularity and simple model for billing prevent situations where speedy. minor fixes somehow turn into large invoices. Progent's skill at disposing of problems quickly means your business spends less cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has mastered an array of optimized technologies and field-proven methodologies that ensure the highest level of effectiveness for remote technical support and troubleshooting for information networks of any size. Progent provides safe VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity allows the consultants of Progent's remote service group to communicate with your company's computer system without violating network security.

Progent's proven technical support reporting application includes detailed documentation describing all support that Progent's clients have received. Progent's authorized consultants have the benefit of the details of all help provided to every client by any Progent consultant. This history of issues and resolutions is organized as an easily retrievable proprietary database that enables Progent's remote technical professionals to share their knowledge company-wide to make sure that the value of Progent's technical support improves daily. Progent's high-level accreditations and close associations with key technology companies including Cisco and Microsoft make available additional vast technical knowledge bases and allow quick access to vendors' internal support staff with the result that Progent's online service experts are able to come up with the most efficient solutions quickly.

Remote services provided by Progent to businesses in Newark and anywhere in the state of New Jersey include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price managed services intended to enable small and mid-size businesses to utilize the same cutting-edge technology deployed by some of the industry's top corporations. The ProSight line of network management outsourcing services covers all key facets of information technology such as email protection, security and compliance, cloud-based backup and disaster recovery, network infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to address the complete malware attack lifecycle including filtering, detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Email Filtering
    ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint control, and web filtering via leading-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup activities and allows fast recovery of critical files, apps and virtual machines that have become lost or damaged as a result of component failures, software glitches, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, and PCI and, when needed, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security companies to provide centralized control and comprehensive security for your email traffic. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further level of inspection for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Exchange Server to track and protect internal email that stays inside your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map, monitor, optimize and debug their networking appliances such as switches, firewalls, and load balancers as well as servers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends notices when problems are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary chores such as network mapping, reconfiguring your network, locating devices that require critical updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system operating at peak levels by tracking the state of critical assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT staff and your assigned Progent consultant so all potential issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported easily to an alternate hosting solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to get an objective assessment of the health of their IT system. Based on a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory system. Both also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include simpler network management, improved compliance with information security standards, higher utilization of network assets, quicker problem resolution, more reliable backup and recovery, and less downtime. Learn more information about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent backup/recovery expert. The interview is intended to evaluate your company's ability to block or recover rapidly after a ransomware incident. Progent will work with you directly to collect information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective security and backup environment that meets your company's needs. For additional information, see The ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for contract IT programs. Progent's charges for longer-term development or consulting projects are determined based on the qualifications of the consultants required. Progent's experience with these special fields of computer technology allows customers to execute major initiatives within budget and on schedule. Progent's special online engineering solutions include:

  • Call Center Support
    Progent's Call Center service options for organizations with networks that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Help Desk outsourcing services are a convenient solution for businesses who lack the budget to assemble and manage an internal Help Desk but who require fast response from a dependable Call Center with proficient telephone assistance plus the expertise to escalate complex problems to advanced engineers.

    Progent's Help Desk consulting expertise can aid you in building an effective new Call Center or enhancing your established one, selecting or customizing Call Center application software to address the particular needs of your business, or adding temporary online staff to work with your internal Help Desk team to handle demanding situations like software transitions, mass upgrades, or rolling out new business software.

    Progent's Help Desk Call Center staff of experienced network professionals offers your workers in Newark or anywhere in the state of New Jersey immediate assistance from a dependable technical support resource with years of background providing phone consulting and online troubleshooting for computer environments that incorporate Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's charter is to earn the Call Center recognition as a key enabler of company productivity, and Progent's intent is to fix instead of merely annotate network issues.

  • Applications Services: Training, Programming, and Integration
    Progent's Applications Consulting Group offers phone-based professional consulting support and education in specific application areas including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, customization, and education for Microsoft business applications including Microsoft CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more concerning Progent's expertise, custom programming, and training services, see Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10; cohesive management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, upgrade smoothly from an earlier release of System Center, or debug your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers businesses in Newark, or anywhere in the state of New Jersey, remote hybrid network monitoring by providing System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune Operations Manager for your business so that your computer support is proactive and automated. By detecting looming trouble spots before they grow into crashes, system monitoring can head off stressful and expensive network crises. Progent can also deploy system monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, Microsoft networks, or systems that incorporate a combination of OS platforms.
How Your Newark Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency online expertise with Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Newark or throughout the state of New Jersey, Progent's online network support specialists are ready to deliver effective and affordable system help whenever your company needs it. Long experience delivering online tech support has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to refine online connectivity tools to repair network problems quickly while eliminating the cost and lost time associated with on-site support calls.

Even if your Newark office has a local independent support technician or maintains a full time organization that know how to handle day-to-day network issues, Progentís Microsoft and Cisco certified engineers can still offer an easy and seamless remote expansion of your local resources in cases when your usual service personnel either lack the bandwidth or the expertise to address unexpected system crises or especially tough integration projects.

Features of Progent's Online Network Services for Newark
Progent's online support, remote troubleshooting, network security expertise, and network management services give offices in Newark or throughout the state of New Jersey the greatest leverage for your support budget. Whether you need one-time phone help and Internet-based troubleshooting or full-time Help Desk outsourcing services and network administration, Progent's experts can provide your organization world class network support while allowing you to avoid the cost and hassle of running a large internal IT staff. Highlights of Progent's National Remote Support program include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, range of technical expertise, refined support software, and familiarity with enterprise networking enable companies to escape the pitfalls associated with excessive dependence on smaller consulting firms, independent freelance consultants, or limited in-house IT help.

Progent adds value by offering:

  • Certified Knowledge of Microsoft's Complete Line of Servers
    Progent offers world-class expertise for Microsoftís popular server platforms with services that include Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment help, Windows Server 2008 support, Windows Server 2003 maintenance, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Exchange 2010 Server management, Exchange Server 2007 and Exchange Server 2003 migration, plus SQL Server 2016 migration, Microsoft SQL Server 2014 support, and SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to bill for phone support and on-site help by the minute. Consequently, you owe exclusively for received services. Progent does not impose a higher rate for off-hours or emergency service, and within California or in areas where Progent provides in-person support, Progent does not charge for travel except for emergency calls where on-site work is less than four hours. In addition, Progent applies no initialization charge and requires no monthly commitment for support services provided during regular business hours. Many service organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with big invoices for quick solutions so you won't be tempted to permit simple problems to fester.

  • Complete Documentation of IT Services
    Progent has developed a comprehensive service reporting system that records and formats detailed documentation for all billed support activities. Unlike some freelance consultants or small support firms who offer minimal documentation or specifics of services performed, each service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the support documentation transmitted by every consultant to every client. The practice of documenting and organizing service records allows more effective support and eliminates a variety of typical problems such as when a support client is virtually held captive to a consultant who wonít release vital service information.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the only IT service companies to offer round-the-clock system tracking services based on MS System Center Operations Manager. MS Operations Manager causes your computer support to be anticipatory rather than reactive. By uncovering potential problems before they cause lost productivity, network monitoring can save your information network from stressful and expensive availability losses.
How Does Our Company Start Receiving Remote Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.















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