Fast Online Troubleshooting for Newark IT Networks
Immediate Phone Technical Support for Newark NetworksFor organizations in Newark or anywhere in the state of New Jersey, Progent provides remote support for networks based on any mix of Microsoft Windows, Cisco, Apple Mac, or Linux platforms. Progent's Microsoft qualified engineers have provided online support to businesses in every state in the United States. (See recommendations from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to help with challenging networking issues, as well as the assistance of CISSP and CISM-accredited security engineers to help with high-level security design and troubleshooting jobs.

Progent's remote support engineers provide exceptional value because they have the real-world experience and are equipped with the sophisticated technology needed to solve most network problems rapidly. Efficient support lowers immediate expenses since solutions accumulate fewer chargeable minutes. Online support also eliminates the expense of sending a consultant to your site. Your company benefits additionally with indirect expenses by reducing or avoiding system downtime and related costs resulting from business discontinuity, disgruntled customers and vendors, idle employees, and de-focused executives. Progent's advanced online technical support know-how is especially important in environments that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon AWA, or Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing policy for online support is structured to leverage your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you owe just for the support that you actually get. Unlike many remote support organizations, Progent requires no initialization fee or minimum payments. Progent's one-minute billing unit and simple policy for pricing do away with scenarios where quick repairs manage to end up as substantial bills. Progent's skill at disposing of technical issues efficiently means you spends less money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined an array of optimized technologies and field-proven processes that permit the highest level of effectiveness for remote help and repair for computer networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access permits the consultants of Progent's online support team to communicate with your system without violating system security.

Progent's sophisticated customer support reporting system maintains thorough records describing the support that Progent's customers have received. Progent's staff engineers have the benefit of the specifics of support rendered to every customer by every Progent consultant. This database of problems and solutions is structured as a quickly exploitable support database that permits Progent's online support experts to communicate their experiences company-wide to make sure that the quality of Progent's support grows over time. Progent's extensive list of accreditations and formal partnerships with major technology companies such as Cisco and Microsoft open up additional massive technical databases and permit priority response from vendors' in-house product engineers so Progent's remote consulting specialists can arrive at optimal resolutions quickly.

Remote services available from Progent to clients in Newark and anywhere in the state of New Jersey include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent provides a family of affordable, flat-rate services intended to enable small and medium-size organizations to utilize the same best-of-breed IT solutions deployed by some of the world's leading corporations. Progent's ProSight suite of IT management outsourcing services covers all critical aspects of modern networking including email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure health monitoring, virtual server hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top data security companies to deliver web-based control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps most threats from reaching your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior-based machine learning technology to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack progression including protection, identification, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows VSS and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and allows rapid recovery of vital files, applications and VMs that have become lost or damaged as a result of component failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to recover your critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to map, track, optimize and debug their networking hardware like routers, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating tedious management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, locating devices that need critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your IT system operating at peak levels by checking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT personnel and your Progent consultant so that any potential problems can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to an alternate hosting environment without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size businesses to get an objective evaluation of the overall health of their network. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security standards, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.

Additional Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting experts for contract information technology programs. Billing rates for longer-term consulting tasks are set based on the qualifications of the engineers assigned. Progent's experience with these special areas of computer technology enables customers to complete major initiatives economically and on time. Progent's project-based online consulting solutions include:

  • Help Desk Support
    Progent's Call Center support alternatives for organizations with networks that incorporate Windows, Cisco, Apple Mac, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing services are well suited for organizations who don't have the resources to build and maintain an internal Call Center but who want fast response from an effective Help Desk Call Center with professional phone support as well as the expertise to escalate complex problems to high-level consultants.

    Progent's Help Desk consulting support can aid you in establishing an efficient new Help Desk or improving your current one, identifying or modifying Help Desk application software to address the special requirements of your business, or adding temporary online personnel to work with your in-house Help Desk Call Center group during demanding scenarios like software transitions, major updates, or installing new applications.

    Progent's Call Center team of seasoned network professionals provides your computer users in Newark or anywhere in the state of New Jersey instant contact with a reliable technical support resource with years of background delivering phone consulting and remote diagnostics for networks powered by Windows, Cisco, Mac OS X, or UNIX/Linux technology. Progent's concentration is to earn the Call Center recognition as a key enabler of business efficiency, and Progent's aim is to solve and not merely annotate technical problems.

  • Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting Group offers online professional consulting support and training in specific business application areas that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom programming, and training for familiar Microsoft applications such as CRM, MS Office Project, MS Office Word, and Excel. To read additional information on Progent's consulting, custom development, and education services, see Progent's Business Application Experts Group.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of mixed-OS environments that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from a previous release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Newark, or anywhere in the state of New Jersey, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to suit your business so your network support is proactive rather than reactive. By detecting emerging trouble spots before they cause crashes, proactive monitoring can ward off disruptive and expensive network failures. Progent can also deploy server and infrastructure monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple Mac systems, Windows environments, or networks based on a variety of operating systems.
How Your Newark Business Can Contact Progent's Remote Support Professionals
To contact Progent about urgent online expertise with Windows, Mac OS X, or Linux environments, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Newark or throughout the state of New Jersey, Progent's phone-based network support engineers are ready to deliver effective and economical IT help the instant your business requires it. Long experience offering online tech support has led to Microsoft Gold status for Progent's consultants and has enabled Progent to develop high-end troubleshooting skills and to fine tune online access technology to fix IT problems quickly while eliminating the cost and lost productivity that comes with in-person service calls.

Even if your Newark office has a local freelance consultant or employs a full time organization that know how to deal with common computer issues, Progentís Microsoft and Cisco certified engineers can still provide an easy and seamless remote expansion of your on-site resources for situations when your regular IT support personnel either don't have the time or the experience to solve unexpected system crises or especially tough integration projects.

Benefits of Progent's Network Help for Organizations in Newark
Progent's remote support services enable your Newark organization to realize the benefits of on-call, world-class network support without the expense of managing a full-time IT staff. Your information system will derive added business worth by being more reliable, efficient, and secure. Benefits to your business include:

  • Convenient remote expansion of your local support resources
    With most organizations in Newark or anywhere in New Jersey, local network service providers, whether represented by freelance consultants or an in-house IT staff, can deal with the majority of network problems. On the other hand, major troubles might spring up when your regular support personnel are too busy or unavailable, and some trouble may stem from IT products that is beyond the scope of your local support personnel. In these cases, Progent's on-call support experts offer an easy, fast, and economical way to supplement your regular resources and to transfer valuable knowledge to improve your capability to deal with future problems locally.

  • Less Reliance on Individual Consultants
    For IT maintenance, smaller organizations commonly rely on independent freelance consultants. Although independent service people carry smaller internal costs than larger consulting organizations and can often charge marginally less, they are sometimes overbooked, making it difficult to respond rapidly to crisis situations. If a freelance service provider is occupied with another client, ill, on a trip, or in class, the absence of fallback help may force your company to go without help during an IT crisis. As your network expands, network unavailability and trouble with vital software are more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent provides a ready source of backup service experts to insure your network is always available.

  • Build a Solid Foundation for Seamless Expansion
    Companies typically begin with an IT architecture implemented on a modest budget. Without a robust infrastructure, slap-dash fixes can get piled on top of a weak foundation. As a network grows, stability and scalability issues can hinder the success of the organization. These poorly designed systems need careful assessment, smart strategic planning, and extensive technical expertise to evolve to a network architecture able to provide the stable foundation to handle vital business requirements and simplify future expansion.

  • Interact with Problem Solvers Rather Than Technology Sellers
    Smaller organizations require advice and technical education to navigate through an ever more complicated array of product options available for promoting business success and enhancing efficiency. They do not need a network consultant who is motivated to sell a certain vendor's technology. IT consulting and product selling can lead to a situation where the proposed solution is designed around a predetermined technology rather than the genuine requirements of a business. Progent eliminates these conflicts of interest by offering only services instead of products. This allows Progent to match technical expertise with the real interests of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's head count, range of technical expertise, fine tuned remote support tools, and understanding of corporate IT enable businesses to avoid the limitations associated with excessive dependence on smaller service firms, independent freelance consultants, or limited internal resources.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average more than a decade of real-world professional background, at the front lines of network service, performing a broad variety of IT tasks for an extensive mix of businesses. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support personnel. This means that you get not just world-class technical skills, but also a support engineer with proven approaches for using computer knowledge to solve actual network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-premises visits by the minute. Consequently, you are billed just for received support. Progent does not demand a more expensive rate for off-hours or urgent service, and inside California or in regions where Progent offers on-site support, Progent does not bill for travel time except for urgent calls where on-site time is less than four hours. In addition, Progent applies no service activation fee and asks no retainer for support services delivered during regular business hours. Many service firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids large bills for fast solutions so you won't be forced to permit minor problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all billed support activities. Unlike many independent consultants or small support organizations who offer scant documentation or specifics of services done, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support reports transmitted by every staff member to every client. The discipline of documenting and archiving support records results in more effective service and avoids a slew of common problems such as when a service client is virtually held captive to a consultant who refuses to release vital service information.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting firms to offer 24x7 system monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your network maintenance to be anticipatory rather than reactive. By uncovering possible issues before they result in downtime, network monitoring can save your information network from stressful and expensive availability losses.
How Does Our Company Start Getting Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.















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