For small businesses and startups in Newark or throughout the state of New Jersey, Progent's phone-based computer support engineers can deliver expert and economical system help whenever your organization needs it. More than 10 years of offering remote technical assistance has led to Microsoft Gold status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to fine tune online access technology to solve IT problems quickly while eliminating the expense and lost time that comes with in-person support visits.
Even if your Newark company has a local freelance consultant or employs a full time IT staff that can handle typical computer issues, Progent’s Microsoft certified engineers offer an easy and seamless virtual expansion of your local resources in cases when your usual service personnel either lack the time or the expertise to resolve sudden network emergencies or especially complicated integration projects.
Details of Progent's Online Network Services for Newark
Progent's phone help, Internet-based repair, system security consulting, and network administration services give small businesses in Newark or throughout the state of New Jersey the greatest leverage for your IT budget. Whether you require occasional telephone help and remote troubleshooting or full-time Help Desk Call Center support and network management, Progent's experts can provide your organization enterprise-level IT support while permitting you to avoid the expense and administration overhead of maintaining a large internal IT staff. Key features of Progent's National Remote Support program include:
Fast Phone Access to Microsoft Qualified Support Specialists
Progent's team of Microsoft-certified technicians can deliver immediate and affordable expertise to small offices in Newark and is also ideal for networks in geographic regions of New Jersey that lack technicians with in-depth experience supporting Microsoft's current line of server technologies. All Progent phone support staff have over 10 years of experience supporting Microsoft products. As a Microsoft Gold Certified Partner support firm, Progent has access to a broad array of Microsoft support utilities, service databases, and continuing education.
By the Minute Billing to Reduce Expenses
Progent provides online help on a per-minute basis, so you pay only for the support you use. Progent asks for no minimum charge for online help and asks for no periodic retainer. This protects you from paying big bills for routine fixes.
Availability of Cisco Certified Network Infrastructure Experts
As a Registered Partner for Cisco Systems, Progent can provide help from on-staff specialists who have skill in planning, implementing, and troubleshooting networking environments powered by Cisco products. Progent can provide a CCIE or CCNP to help you build fast, reliable, and secure infrastructure for local and remote networking.
Application Experts Team
Progent's basic support services consist of technology integration, MS Exchange Server consulting, system security planning, and Help Desk outsourcing services. Progent's Experts group can provide world-class consulting support in specific application areas. Support available from the Application Experts staff includes:
By offering a full service one-stop source for IT generalists and specialists, Progent can deliver fast, affordable, and comprehensive information technology solutions that align with the special needs of your business.
Sophisticated Remote Access Tools
Protected remote access allows Progent's support experts to observe precisely what your users see. This makes it possible to produce fast solutions to issues that might otherwise demand an expensive personal visit. Cutting-edge remote access software and experienced technicians together allow Progent to repair most IT issues quickly and affordably. Progent is an industry leader in offsite support and automated network analysis.
Support for Leading VPN Products
Progent supports secure VPN access for gateways from leading VPN providers such as Microsoft, Cisco, Watchguard and Checkpoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to access your system remotely without compromising system security.
24x7 Support for Maximum Network Uptime
For small organizations with vital applications, Progent can provide 24x7 online technical services. Combined with automated 24x7 network monitoring based on Microsoft's MOM platform, this offering can help produce high system uptime.
Help Desk Services
Progent's Help Desk outsourcing services are designed specifically for budget-constrained small companies whose workers require instant access to a Help Desk service with expert phone support and full escalation ability.
Advantages of Progent's Network Help for Small Companies in Newark
Progent's online network troubleshooting services allow your City# small business to have the benefits of immediate, world-class network support without the expense of maintaining an in-house IT staff. Your network will acquire added strategic worth by becoming more reliable, efficient, and protected. Advantages to your business include:
Convenient remote extension of your local IT resources
With most small businesses in Newark or anywhere in New Jersey, nearby network support providers, whether made up of outside consultants or an internal IT staff, can resolve the majority of network issues. On the other hand, IT crises might spring up when local support personnel are too busy or absent, and some trouble may stem from IT products that is beyond the scope of your local service technicians. In these instances, Progent's online service specialists provide an easy, quick, and economical solution to augment your local help and to pass on useful information to increase your capability to resolve downstream problems in-house.
Less Reliance on Individual Consultants
For IT maintenance, small organizations commonly rely on individual freelance service providers. While independent service people carry less overhead than big consulting companies and can often charge marginally less, they are occasionally overbooked, making it impossible to respond quickly to crisis situations. If a freelance consultant is occupied with another client, ill, on vacation, or in training, the lack of reserve personnel may require your business to wait for help during an emergency. As your network grows, network downtime and problems with critical software become more expensive. The money you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent provides a ready source of reserve support experts to make sure your IT system stays up and running.
Build a Solid Basis for Seamless Growth
New companies often begin with an information system implemented on a shoestring budget. Lacking a strong framework, band-aid fixes can get piled on top of a shaky foundation. As a network grows, stability and scalability issues can hinder the productivity of the business. These badly designed environments require careful assessment, intelligent strategic planning, and wide technical expertise to upgrade to a network architecture able to provide the stable foundation to meet critical business requirements and facilitate downstream expansion.
Interact with Solution Providers Rather Than Product Resellers
Small organizations need advice and technical training to negotiate an ever more complicated array of product options available for promoting business growth and improving productivity. They do not need a network engineer who is trying to resell a certain vendor's products. Network consulting and product selling can lead to a scenario where the proposed
solution is built around a predetermined product rather than the true needs of a client. Progent avoids these conflicts by selling only services instead of products. This enables Progent to match IT consulting with the real interests of customers.
What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's staff size, range of technical experience, fine tuned remote support tools, and familiarity with corporate IT enable small offices to avoid the limitations of exclusive reliance on smaller consulting organizations, individual freelance service providers, or limited internal resources.
Proven Methodology
Progent’s staff of Microsoft and Cisco qualified experts average more than ten years of hands-on professional experience, in the trenches of network service, performing a broad variety of technical tasks for an extensive mix of businesses. Every Progent consultant shares a proven set of personal best practices which are combined into shared best practices training that Progent instills in its support personnel. This means that you get not just world-class IT skills, but also a support engineer with field-tested methods for using computer knowledge to fix real-world IT problems quickly.
Value Pricing
Progent's pricing policy is to bill for online service and in-person visits by the minute. Consequently, you are billed just for delivered support. Progent does not demand a higher rate for after-hours or urgent support, and within California or in regions where Progent offers in-person support, Progent does not charge for travel time except for emergency support where on-site time is less than 4 hours. In addition, Progent imposes no startup fee and asks no monthly commitment. Many support organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big bills for quick fixes so you won't be forced to permit minor problems to stay unaddressed.
Complete Records of IT Services
Progent has created a comprehensive support reporting system that records and formats detailed documentation for all delivered support activities. Unlike some freelance consultants or small support firms who provide scant documentation or details of tasks performed, each service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the support documentation sent by every staff member to each client. The discipline of documenting and archiving service records results in more efficient support and eliminates a slew of typical misfortunes such as when a service customer is virtually held captive to a consultant who refuses to release vital service information.
Information Transfer
Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to handle problems that are within their scope, Progent can focus on delivering hard-to-find skills where Progent has little competition. Businesses who work with trusted independent service providers or who employ internal IT personnel benefit when Progent transfers knowledge about new technology and tested methodologies to make their networks more robust, protected, and productive.
24x7 Server Monitoring with Microsoft Operations Manager
Progent is one of the only support companies to offer round-the-clock remote tracking services powered by Microsoft Operations Manager. MOM allows your network maintenance to be proactive rather than reactive. By uncovering possible issues before they cause lost productivity, network monitoring can keep your information network from stressful and costly service losses.
How Does My Business Begin Getting Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent requirement for IT help, visit Immediate Emergency Support.
As the worldwide leader in IP networking, Cisco Systems offers the industry's most complete line of products and technologies for allowing ISPs to deliver highly secure, scalable, innovative voice, video, and data products. Progent's Cisco-certified IT consultants have experience addressing the special needs of ISPs by helping Internet Service Providers to architect, deploy, and manage fault-tolerant, scalable network environments suitable for shared public networks.
Microsoft Office for Mac allows Apple Macintosh users to receive the benefits of the industry's most popular business programs. Progent's Apple-certified Mac consultants can show you how to configure Microsoft Office for Macintosh on a multi-vendor network that incorporates Apple OS X and Windows-powered computers so that Macintosh users can take advantage of the new features in Word, Excel, PowerPoint and Entourage in order to share information and system resources with co-workers who use Microsoft Windows. Progent's consultants have expertise with both Apple Macintosh and Windows technology and can support environments that combine Mac with Microsoft Windows systems with complete resource sharing, or environments which carefully limit collaboration between Apple Mac and Windows users.
SQL Server 2005 offers powerful, familiar tools to IT experts as well as to information workers, lessening the complexity of creating, integrating, administering, and using enterprise data and database programs in environments ranging from mobile devices to corporate data systems. The complexity and interconnectivity demands of Microsoft SQL Server 2005 require an IT consultant with real-world experience and broad knowledge in planning and building information-based, end-to-end business technology applications. The experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of background supporting Microsoft integration, ensures you success in designing, configuring and managing Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET environment.
Progent can help your company to design and execute a smooth migration from a UNIX-based information environment to a network powered by Microsoft Windows and suited for running Microsoft's familiar office productivity products, business applications, and developer tools. Progent's UNIX, Windows and Cisco consultants and software development specialists can assist you to guard your data and minimize business discontinuity by developing an effective transition strategy that preserves your current investments in UNIX software and technology. UNIX-to-Windows migration support expertise offered by Progent include evaluation of current infrastructure, transition planning and testing, Exchange migration services, data and application software porting, and server and mass storage transition and consolidation.
Progent offers consulting for security testing products including LANguard from GFI for running a set of automatic network testing scans to uncover possible security gaps. Progent has extensive knowledge of security analysis tools and can help you to understand testing reports and react appropriately. Progent can help you design security into your business operations, configure auditing tools, define and deploy a secure network environment, and suggest procedures to maximize the security of your network. Progent's security professionals are ready to help you configure a firewall, implement safe remote access to email and data, and install virtual private network. Progent's certified security consultants can also validate the protection of web software and can run comprehensive security tests of enterprise-wide security to determine your organization's compliance with key international security standards such as HIPPA, PCI, and ISO 17799.
Progent is among the most qualified information technology consulting companies in the San Francisco Bay Area for creating e-mail solutions based on Microsoft Exchange 2000 Server. Progent is skilled in helping small and mid-size companies get the full advantages of Microsoft Exchange 2000 for common scenarios including updating from Microsoft Exchange 5.5, migration from an ISP-based or POP3 e-mail system, and jobbing out your Exchange 2000 support.
Progent offers clients the services of consultants who have earned some of the IT industry's most prized certifications. Progent believes that clients deserve to be sure that their computer service consultants have formal testing plus broad practical field experience so that Progent's clients can use Progent's support with confidence. Often, vendor credentials such as the Cisco Certified Internetwork Experts (CCIE) brings priority for significantly better vendor support than is offered to non-certified consultants, enabling Progent to offer customers a higher class of computer service. In addition, major certifications such as CISSP or ISSEP for IT security can help corporate clients to demonstrate compliance with regulatory requirements by engaging the services of recognized industry experts.
Progent’s Cisco-certified technology experts offer experienced PIX Firewall support services covering design, integration and maintenance of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers strong user and application policy enforcement, mutlivector attack protection, and secure access services. Ranging from small, plug-and-play desktop appliances for small businesses and home offices to modular gigabit products, Cisco PIX firewalls provide a healthy level of security, performance and reliability for information networks of all sizes. PIX firewalls are build around a hardened, purpose-built operating system, PIX OS, avoiding potential OS-specific security holes. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver an array of integrated protection and networking services, including advanced application-aware firewall services, Voice over IP and multimedia security, multi-site and remote-access IPSec VPN networking, intelligent networking services, and extensive management solutions. Progent’s network consultants can show you how to choose and integrate any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Progent’s Microsoft certified consultants provide a range of support services for Great Plains Business Software. Microsoft Business Solutions Great Plains is a Microsoft accounting package and business management solution based, like all Microsoft financial solutions, on the expandable and familiar foundation of Windows technology. Microsoft Dynamics GP 9.0, the most recent version of Microsoft financial products in the Microsoft Great Plains Accounting family, provides a cost-effective tool for managing and integrating accounting, e-commerce, supply chain, manufacturing, project accounting, on-site support, CRM, and human resources. Microsoft Great Plains is easy to deploy and integrate, and with its segmented approach you are able to license only the functions you currently require, with the ability to expand clients and enlarge capabilities when necessary. Progent’s Microsoft Great Plains Software support experts can help you install, configure and administer Microsoft Dynamics GP 9.0 and also earlier editions of Great Plains such as Microsoft Great Plains 8.0 and Microsoft Great Plains 7.5.
