Immediate Online Technical Support for Newark Computer Networks
Fast Online Help for Newark SystemsFor businesses in Newark or anywhere in New Jersey, Progent offers online help for networks based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux technology. Progent's Microsoft qualified consulting experts have provided online support to companies in every state in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to handle complex networking problems, plus the services of CISSP-qualified cybersecurity experts to help with high-level security design and diagnostic jobs.

Progent's remote technical support experts provide exceptional value because they have the real-world experience and are equipped with the sophisticated tools necessary to solve most network issues rapidly. Efficient support lowers immediate expenses because service calls use up minimal billable minutes. Remote support also eliminates the cost of dispatching an engineer to your office. Your company benefits additionally in indirect expenses by reducing or avoiding network downtime and related costs due to business disruption, disgruntled customers and vendors, unproductive employees, and de-focused executives. Progent's extensive remote consulting expertise is particularly helpful for organizations that are dependent on public clouds for critical infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be useful.

Progent's pricing policy for online help is structured to stretch your network support dollar. Progent bills on a per-minute basis for phone consulting, so you are invoiced only for the services that you receive. In contrast to typical online support firms, Progent imposes no initialization charge or minimum fees. Progent's one-minute billing unit and simple policy for billing avoid scenarios where fast solutions manage to end up as large tabs. Progent's skill at dealing with technical issues quickly means your business spends less cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined an arsenal of customized tools and field-tested methodologies that ensure the highest level of effectiveness for online engineering help and repair for information systems of any size. Progent provides secure Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the experts of Progent's Technical Response Center to communicate with your company's network remotely without breaching corporate security.

Progent's powerful service database application includes detailed histories describing all support that Progent's customers have been provided. Progent's authorized engineers have the benefit of the details of all help delivered to each client by every Progent engineer. This database of anomalies and responses is structured as a readily searchable support knowledge base that enables Progent's online support professionals to share their experiences company-wide to make sure that the quality of Progent's technical support grows daily. Progent's advanced accreditations and working relationships with key technology companies such as Cisco and Microsoft open up additional vast technical databases and permit fast response from vendors' internal support staff with the result that Progent's remote consulting specialists are able to arrive at the most efficient solutions quickly.

Online technical support services available from Progent to companies in Newark and anywhere in the state of New Jersey include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a family of budget-friendly, flat-rate services intended to enable small and mid-size organizations to utilize the same cutting-edge technology used by many of the industry's leading enterprises. Progent's ProSight portfolio of network monitoring and management services covers all key areas of information technology such as email protection, threat defense based on machine leaning, automated backup/recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning technology to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and offers a single platform to automate the complete threat progression including filtering, identification, containment, cleanup, and post-attack forensics. Top features include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools packaged within one agent accessible from a single control. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that meets your company's unique requirements and that helps you prove compliance with government and industry data protection regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates your backup activities and allows fast recovery of vital files, applications and VMs that have become lost or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading data security vendors to provide web-based control and comprehensive security for all your inbound and outbound email. The powerful architecture of Email Guard combines a Cloud Protection Layer with a local gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite security gateway device provides a deeper layer of inspection for inbound email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, track, enhance and debug their networking hardware like routers and switches, firewalls, and access points plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration information of almost all devices connected to your network, tracks performance, and sends notices when potential issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding devices that need critical updates, or isolating performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your network operating efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so that any potential issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data about your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an objective assessment of the health of their information system. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a cleaner Active Directory (AD) environment. Both also come with a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with data security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your company's ability to block or recover rapidly from a ransomware incident. Progent will consult with you directly to collect information about your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to build a cost-effective security and backup system that meets your business requirements. For additional information, see The ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract IT programs. Progent's rates for longer-term development or consulting projects are determined according to the qualifications of the engineers involved. Progent's background in these special areas of information technology enables customers to complete critical initiatives economically and on schedule. Progent's project-based remote consulting services include:

  • Help Desk Call Center Support
    Progent's Help Desk support alternatives for companies with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are well suited for organizations who don't have the budget to support an in-house Help Desk Call Center but who need fast access to a reliable Help Desk with professional telephone assistance as well as the ability to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Virtual Help Desk Call Center is designed for larger businesses and operates as a transparent supplement to your current Help Desk organization. Progent's Virtual Help Desk Call Center can act as a an escalation resource for the toughest network issues, or be available in overflow instances when your regular resources are too busy.

    Progent's Help Desk Call Center staff of veteran information technology consultants gives your computer users in Newark or anywhere in the state of New Jersey fast communication with a dependable support group with extensive experience delivering phone support and online repair service for networks that incorporate Windows, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk recognition as a significant enabler of company performance, and Progent's policy is to resolve and not merely track technical problems.

  • Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Experts Group can supply phone-based advanced consulting support and education in special business application fields such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also offers expertise, programming, and education for popular Microsoft applications including Microsoft CRM, Project, Office 365 Word, and Microsoft Office 365 Excel. For additional information concerning Progent's consulting, custom programming, and training offerings, go to Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS environments that include Linux, Microsoft Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver businesses in Newark, or anywhere in the state of New Jersey, online hybrid network monitoring by providing System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager support. Progent can configure SCOM to fit your environment so that your IT support is proactive and automated. By uncovering emerging trouble spots before they cause network outages, proactive monitoring can ward off stressful and expensive network failures. Progent can also deploy network monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Windows environments, or networks that incorporate a combination of OS platforms.
How Your Newark Company Can Contact Progent's Online Support Professionals
To contact Progent about urgent online support with Microsoft Windows, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or see Contact Progent. For companies and startups in Newark or throughout the state of New Jersey, Progent's phone-based computer support engineers can provide effective and affordable IT support whenever your organization needs it. More than a decade of offering remote repair services has led to Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to refine remote access technology to fix IT problems quickly while eliminating the cost and lost time associated with in-person support calls.

Even if your Newark business deals with a regular freelance consultant or maintains an in-house organization that know how to deal with common computer issues, Progentís Microsoft and Cisco certified engineers can provide an easy and seamless remote extension of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the experience to deal with unexpected system emergencies or particularly challenging integration problems.

Benefits of Progent's Network Help for Businesses in Newark
Progent's online network troubleshooting services enable your Newark organization to enjoy the benefits of timely, world-class network support without the cost of managing an in-house IT organization. Your information system will acquire added strategic worth by becoming more available, productive, and protected. Benefits to your company include:

  • Seamless virtual extension of your on-site IT resources
    With most offices in Newark and throughout New Jersey, local computer service providers, whether consisting of independent consultants or an in-house IT staff, can resolve the majority of technical issues. On the other hand, IT crises may occur when your regular resources are overstretched or unavailable, and some problems may stem from IT products that is beyond the scope of your onsite service personnel. In these instances, Progent's online support experts provide an easy, fast, and economical solution to supplement your regular help and to pass on valuable information to improve your ability to resolve downstream problems locally.

  • Less Dependence on Freelance Consultants
    For network maintenance, smaller companies commonly rely on individual freelance service providers. Although independent service people have less overhead than big service organizations and can afford to charge marginally less, they are occasionally overextended, making it impossible to respond quickly to crisis situations. If a freelance consultant is occupied with another customer, ill, on vacation, or in class, the lack of fallback help may require your business to go without assistance during an IT crisis. As your company expands, network unavailability and trouble with vital software are more costly. The budget you thought you were conserving on an independent can be consumed fast by reduced productivity. Progent provides a reliable source of backup service experts to make sure your IT system remains available.

  • Build a Scalable Foundation for Smooth Growth
    Organizations often start with an IT architecture implemented on a modest budget. Lacking a proper infrastructure, slap-dash repairs often get thrown onto a shaky foundation. When a company grows, reliability and expandability issues can impede the productivity of the organization. These poorly designed systems need proper analysis, smart strategic planning, and broad-based technical knowledge to upgrade to a network architecture able to provide the stable foundation to meet critical business requirements and facilitate future expansion.

  • Interact with Problem Solvers Instead of Technology Sellers
    Smaller businesses require guidance and technical training to negotiate an increasingly complex maze of technology alternatives capable of accelerating business growth and improving efficiency. These companies hardly need a computer engineer who is attempting to sell a specific vendor's products. Network consulting and product sales can lead to a scenario where the recommended solution is designed around a profitable product instead of the true needs of a client. Progent eliminates these conflicts of interest by offering only services instead of products. This enables Progent to align technical expertise with the real needs of clients.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's head count, range of IT experience, refined support tools, and familiarity with corporate IT enable companies to avoid the limitations associated with excessive dependence on smaller service firms, individual freelance service providers, or limited in-house IT help.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average more than a decade of hands-on industry background, in the trenches of IT support, executing a broad variety of IT tasks for a large array of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting personnel. This guarantees that you get not just world-class technical help, but also a support engineer with proven methods for using computer knowledge to resolve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for online service and on-premises visits per minute. As a result, you are billed just for received support. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent offers on-site support, Progent does not bill for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no initialization fee and asks no monthly commitment for services provided during regular business hours. Many service firms impose large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for fast solutions so you won't be forced to permit less critical problems to fester.

  • Complete Documentation of IT Services
    Progent has created a sophisticated support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or local service firms who provide minimal documentation or specifics of tasks done, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support reports transmitted by every consultant to every customer. The practice of detailing and organizing service activity results in more efficient service and avoids a variety of typical misfortunes such as when a support client is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the few consulting firms to offer 24x7 system monitoring services based on MS Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory rather than reactive. By uncovering potential problems before they cause downtime, network monitoring can save your information network from stressful and costly availability disruptions.
How Does Our Company Start Getting Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.















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