Fast Remote Help for Newark Networks
Urgent Remote Help for Newark NetworksFor businesses in Newark or anywhere in the state of New Jersey, Progent provides online technical support for information systems based on any combination of Microsoft, Cisco, Mac OS X, or Linux platforms. Progent's Microsoft qualified consulting experts have provided remote support to companies in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to solve complex infrastructure problems, as well as the assistance of CISA and CISM-accredited security engineers to help with advanced security design and diagnostic issues.

Progent's remote technical support engineers provide excellent leverage due to the fact that they possess the real-world background and have access to the advanced technology necessary to resolve the majority of network problems quickly. Efficient support reduces direct expenses since solutions require fewer billable minutes. Online help also eliminates the cost of dispatching a consultant to your site. Your company benefits even more with incidental costs by minimizing or eliminating system outages and associated losses due to business discontinuity, upset customers and vendors, unproductive employees, and distracted executives. Progent's advanced online consulting experience is particularly valuable for businesses that are dependent on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing model for online help is structured to leverage your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you owe exclusively for the services that you actually get. In contrast to many remote support firms, Progent asks for no startup surcharge or minimum payments. Progent's one-minute granularity and simple policy for pricing eliminate scenarios where fast repairs manage to end up as big bills. Progent's penchant for handling problems quickly means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an array of customized technologies and field-tested methodologies that allow the maximum level of effectiveness for remote technical support and troubleshooting for computer networks of any size. Progent provides safe VPN support for gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the experts of Progent's Technical Response Center to link to your environment without compromising corporate security.

Progent's powerful technical support reporting application includes extensive histories for the service that Progent's customers have received. Progent's authorized engineers have access to the history of all help provided to each client by every consultant. This archive of issues and responses is organized as an easily exploitable internal knowledge base that allows Progent's remote support engineers to share their experiences with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's advanced accreditations and close relationships with important industry leaders such as Cisco and Microsoft make available additional massive support knowledge bases and permit priority access to vendors' internal support staff so Progent's remote consulting specialists are able to determine optimal resolutions quickly.

Remote services available from Progent to businesses in Newark and throughout the state of New Jersey include:

Additional Consulting Services Available from Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology programs. Billing rates for longer-term development or consulting projects are set according to the qualifications of the engineers required. Progent's experience with these special areas of information technology allows clients to complete major initiatives economically and on time. Progent's project-based remote engineering solutions include:
  • Help Desk Support
    Progent's Help Desk Call Center programs for businesses with networks that incorporate Microsoft, Cisco, Apple Mac, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Call Center outsourcing services are a convenient solution for businesses who don't have the budget to support an in-house Help Desk Call Center but who require quick response from a dependable Help Desk with professional phone assistance as well as the technical depth to escalate the most challenging problems to advanced engineers.

    Progent's Help Desk consulting services can assist you in building an efficient new Help Desk or revamping your existing one, identifying or customizing Help Desk Call Center software products to address the particular demands of your corporation, or adding occasional online staff to reinforce your in-house Call Center team to deal with unusually busy situations such as software transitions, mass updates, or installing brand new applications.

    Progent's Help Desk staff of veteran information technology experts gives your customers in Newark or anywhere in the state of New Jersey quick assistance from a dependable technical support resource with substantial background delivering phone consulting and online repair service for computer environments based on Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's focus is to earn the Help Desk Call Center perception as a major contributor to company performance, and Progent's intent is to fix and not simply annotate IT issues.

  • Applications Support: Education, Development, and Integration
    Progent's Applications Consulting Group offers remote and in-depth engineering support and training in special business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also offers expertise, custom development, and education for Microsoft applications including Microsoft CRM, MS Project, MS Word, and Microsoft Office Excel. To learn more information on Progent's consulting, customization, and training services, go to Progent's Business Application Experts Team.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support including closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new implementation of Microsoft System Center 2016, extend or optimize your current one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Support
    Progent offers organizations in Newark, or anywhere in the state of New Jersey, online IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM for your business so that your network maintenance is proactive and automated. By spotting emerging issues before they cause downtime, automated monitoring can head off disruptive and expensive network crises. Progent can also assist with network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Mac OS X networks, Microsoft Windows networks, or systems that support multiple platforms.
How Your Newark Business Can Contact Progent's Remote Support Experts
To contact Progent about urgent online support with Microsoft Windows, Apple Mac, or Linux networks, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Newark or anywhere in the state of New Jersey, Progent's online computer support engineers can deliver expert and economical IT support the instant your organization needs it. More than 15 years of delivering online tech support has earned Microsoft Gold Partner certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting capability and to fine tune online connectivity technology to fix network problems rapidly while eliminating the expense and lost productivity associated with on-site support visits.

Even if your Newark business deals with a regular freelance support technician or maintains a full time organization that can handle ordinary network problems, Progent’s Microsoft certified consultants can provide an easy and transparent virtual extension of your local resources in cases when your regular IT support personnel either don't have the time or the expertise to solve sudden network emergencies or especially complex integration problems.

Features of Progent's Remote Computer Support for Newark
Progent's online help, remote repair, system security consulting, and network management services offer offices in Newark or anywhere in the state of New Jersey unparalleled leverage for your support budget. Whether you require occasional phone support and Internet-based troubleshooting or ongoing Help Desk outsourcing services and network administration, Progent's experts can deliver your business world class network support while allowing you to eliminate the expense and administration overhead of maintaining a large in-house IT staff. Key features of Progent's National Remote Support services include:

  • Fast Phone Access to Microsoft Certified Support Specialists
    Progent's team of Microsoft-certified technicians can deliver fast and affordable expertise to companies in Newark and is also ideal for networks in more remote areas of New Jersey that lack technicians with in-depth experience supporting Microsoft's current family of server technologies. All Progent phone support staff have over 10 years of background supporting Microsoft products. As a Microsoft Gold Partner support company, Progent has access to a wide selection of Microsoft support utilities, technical databases, and continuing education.

  • By the Minute Billing to Minimize Costs
    Progent provides remote support on a by-the-minute basis, so you are billed only for the services you receive. Progent asks for no minimum charge for online support and asks for no periodic retainer for support services delivered during normal working hours. This protects you from facing big invoices for quick repairs.

  • Availability of Cisco Certified Network Design Experts
    As a Certified Partner for Cisco, Progent can provide the services of on-staff professionals who have expertise in designing, deploying, and supporting networking solutions based on Cisco technology. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to build fast, high-availability, and protected connectivity for wireline and wireless networking.

  • Application Experts Group
    Progent's core support offerings include system integration, Microsoft Exchange Server expertise, corporate security design, and Help Desk outsourcing services. Progent's Application Experts group can provide world-class consulting expertise in critical application areas. Support offered by the Application Experts staff includes:
    Dynamics GP Consulting and Programming
    Microsoft Office Project Support
    Microsoft Office Excel and Office 365 Excel Technical Support and Programming
    Microsoft Office Word and Office 365 Word Support
    BI Reporting Consulting and Troubleshooting
    UNIX, Linux and Solaris Integration
    SQL Server 2016 Software Development and Microsoft SQL Server 2014 Software Programming and Debugging
    Oracle DBA Services and Application Development
    MySQL Database Administration and Application Development
    Mac Support
    Amazon Marketplace Web Service (Amazon MWS) Software Integration

    By providing a full service centralized source for IT generalists and specialists, Progent is able to tailor fast, affordable, and comprehensive information technology solutions that align with the unique needs of your business.

  • State of the Art Online Connectivity Tools
    Secure online access allows Progent's service experts to see exactly what your customers see. This makes it possible to produce fast fixes to issues that could otherwise require an expensive onsite service call. State-of-the-art online connectivity tools and experienced technicians together allow Progent to repair most IT issues rapidly and affordably. Progent is an industry leader in online troubleshooting and remote network analysis.

  • Compatibility with Leading VPN Products
    Progent can provide secure VPN access for gateways from leading VPN vendors such as Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote connectivity enables the experts at Progent's Technical Response Center to access your network remotely without jeopardizing system security.

  • 24-hour Support for High System Uptime
    For organizations with mission-critical applications, Progent offers optional round-the-clock remote support services. Combined with remote 24x7 server monitoring based on MS Operations Manager, this offering can help produce maximum network uptime.

  • Help Desk Services
    Progent's Help Desk Call Center services are designed especially for budget-constrained businesses whose workers need immediate access to a Help Desk service with expert telephone support and full escalation ability.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's number of employees, depth of IT expertise, fine tuned remote support software, and familiarity with corporate IT enable companies to avoid the pitfalls associated with exclusive dependence on smaller consulting firms, independent freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

  • In-depth Expertise in Microsoft's Entire Family of Server Platforms
    Progent offers in-depth expertise for Microsoft’s leading server products with services that include Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration support, Microsoft Windows Server 2008 R2 migration, Windows 2003 upgrades, MS Exchange 2016 migration, Exchange Server 2013 consulting, Microsoft Exchange 2010 Server support, Microsoft Exchange Server 2007 and Exchange Server 2003 migration, plus SQL Server 2016 integration and development, SQL Server 2014 support, and SQL Server management support.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-premises visits by the minute. As a result, you are charged only for received support. Progent does not demand a more expensive rate for off-hours or urgent support, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. In addition, Progent imposes no service activation fee and requires no retainer for support services delivered during regular business hours. Many support organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with big invoices for quick solutions so you will not be forced to allow less critical problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to handle technical issues that are within their comfort zone, Progent is able to concentrate on offering high-value services where Progent has little competition. Companies who work with trusted independent consultants or who maintain in-house support staffs benefit when Progent transfers information about new technology and proven methodologies to make their networks more robust, protected, and productive.

  • 24x7 Server Monitoring with MS Operations Manager
    Progent is one of the only consulting firms to offer round-the-clock remote monitoring services powered by MS System Center Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By revealing potential problems before they cause downtime, system monitoring can save your information network from painful and costly availability losses.
How Does My Business Start Getting Remote Computer Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.

© 2002- 2017 Progent Corporation. All rights reserved.