Immediate Remote Help for Newark UNIX, Linux, or Solaris NetworksFor small businesses in Newark or anywhere in the state of New Jersey, Progent offers help for information systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for environments that include a mix of UNIX and Microsoft Windows platforms. Progent has delivered online support to companies in every state in the U.S. (See Progent's client testimonials). In addition, Progent offers the expertise of CCIE-qualified network specialists for challenging infrastructure problems, plus the services of CISSP-certified security consultants to help with advanced security architecture and disaster recovery planning.

Progent's remote support engineers represent excellent leverage because they have the practical experience and the sophisticated technology to resolve the majority of information system problems quickly. This reduces direct costs since solutions take up a smaller number of billable minutes. Remote support also eliminates the expense of dispatching an engineer to your site. Your organization benefits even more in incidental expenses by reducing or avoiding network outages and associated losses due to business disruption, disgruntled clients, unproductive workers, and distracted executives.

Progent's pricing model for online support is structured to maximize the impact of your network support investment. Progent charges by the minute for phone consulting, so you pay only for the services that you receive. Unlike many online support companies, Progent asks for no initialization surcharge or minimum payments. Progent's per-minute granularity and clean model for pricing save you from situations where quick fixes somehow end up as large tabs. Progent's skill at dealing with technical issues efficiently results in your company spending less cash.

Progent's Remote Technical Support Tools
Over time, Progent has fine tuned a collection of optimized tools and field-proven methodologies that allow the maximum degree of effectiveness for remote help and troubleshooting for small business IT networks. Progent offers protected VPN support for VPN gateways from a variety of leading vendors such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN access enables the experts of Progent's Technical Response Center to communicate with your company's network remotely without violating corporate security.

Progent's proprietary customer support reporting application maintains comprehensive records of the support that Progent's customers have been provided. Progent's staff service personnel have access to the specifics of support provided to each customer by any engineer. This archive of problems and fixes is stored as a quickly searchable support database that permits Progent's online technical experts to share their knowledge with the whole team to ensure that the efficiency of Progent's support services grows daily. Progent's advanced accreditations and close relationships with important technology companies including Cisco and Microsoft permit access to other vast technical support databases and allow fast response from manufacturers' internal support staff with the result that Progent's remote consulting experts can come up with the best solutions in the least time.

Initiate Online UNIX, Linux, Solaris, or Apple Mac OS X Network Assistance from Progent
To access Progent's remote support in Newark or anywhere in New Jersey or to learn additional information about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has an urgent need for IT support, visit Immediate Urgent Support.

Online Technical Support Services Offered Progent
Progent's online technical support engineers offer advanced credentials in a comprehensive set of technologies. This breadth of IT skills permits Progent's engineers to tackle virtually any emergency likely to occur in a small company network. Credentials awarded to Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), CCVP, and Design Associate.

To provide assistance to companies with multi-operating system networks, Progent also provides the skills of engineers with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional experts, and ISSAP consultants.

Phone-based support available from Progent to companies in Newark and throughout the state of New Jersey include:

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Support Services
    Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X phone-based consulting services address a broad array of information technology including network infrastructure, messaging systems, network and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server economization and easy administration, and transitioning from legacy systems to current MS Windows or Linux-powered environments. Progent's team-oriented methodology for resolving technical issues enables quick escalation, if necessary, to consultants with task-relevant experience to tackle challenging scenarios. This accelerates repair of critical problems, reduces network downtime, and lowers support costs.

    Progent's UNIX/Linux consultants can offer emergency phone-based help for resolving anomalies affecting UNIX/Linux networks based on popular versions of UNIX such as:

    Major Linux versions for which Progent can provide expertise include:

  • Contact a Cisco CCIE for High-level Network Troubleshooting
    Cisco CCIE Engineers for Newark, New JerseyThe Cisco CCIE certification is the top accreditation for network infrastructure consultants, and validates an individual's network technology skills at the master level. Cisco qualified CCIEs know how to handle even the most stubborn challenges occurring in network infrastructure planning, integration, maintenance, protection, and problem solving. Cisco CCIEs work with the highest priority with Cisco's in-house engineers in analyzing anomalies with IOS network management utilities and coming up with workarounds or locating program patches. Cisco qualified CCIEs provide excellent cost-effectiveness because their broad experience allows them to solve the most complex problems rapidly. In common cases, less experienced engineers can struggle for hours or days with identical problems that a CCIE can resolve in minutes. Few support firms make Cisco CCIEs accessible to support small and medium sized businesses. Progent can provide fast phone contact with a Cisco CCIE so you can get immediate support for severe network infrastructure problems that are lowering business efficiency but are not within the comfort zone of your local IT support personnel. Progent's CCIE support experts can communicate with your environment by means of sophisticated remote troubleshooting tools in order to provide fast, secure, and economical analysis and remediation. Progent's CCIEs offer consulting for the entire range of Cisco's top-selling selection of connectivity devices such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst switches, as well as Virtual Private Network products.

  • Certified Microsoft Windows Expertise
    MS Windows Support for Newark, New JerseyProgent's Microsoft-certified remote service professionals offer computer repair and IT help for all Microsoft server technologies. Progent is a Microsoft Gold Partner and can offer your company the expertise of consulting engineers who can help your company with a wide range of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, MS Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 consulting, Exchange Server 2010 maintenance, SharePoint Server 2013 application development, Microsoft Skype for Business Server migration consulting, Lync Server integration and Microsoft Communications Server upgrade, Forefront Threat Management Gateway 2010 administration and ISA Server migration, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring, Project Server and Server Online training, SBS Server support, and Windows 2012 R2 Essentials cloud integration.

    Progent also offers a full array of online PC desktop consulting and support services including Windows 7 migration, upgrading to 64-bit workstation applications, integrating Office 2010, and automating PC desktop image creation.

  • CISM and CISSP Certified System Security Specialists
    CISSP Certified System Security Consultants for Newark, New JerseyProgent's certified CISM and CISSP security engineers offer a range of security services that can enhance the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or help your company to clean up rapidly following a damaging penetration. Security services offered by Progent include: thorough network security evaluation using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Hydra; rapid recovery from virus and worm assaults; integrating firewalls; establishing safe mechanisms for off-site and mobile access; securing your messaging infrastructure from spam and DHA attacks; and instituting 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert online support to help organizations of all sizes integrate their information networks with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective ecosystems that support Windows and Linux operating systems and apps in either cloud-based systems or in hybrid architectures that combine physical IT assets as well as cloud services. To help you to integrate public cloud services with networks, Progent offers a range of public cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon AWS hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering advanced consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and within your budget.
Additional Support Services Offered by Progent
Progent can provide the skills of seasoned online consulting professionals for special IT projects that small companies often request. Billing rates for longer-term consulting projects are determined according to the qualifications of the engineers required. Progent's background in these special areas of computer technology allows customers to complete critical projects economically and on time. Progent's project-based online consulting solutions include:
  • Help Desk Call Center Support
    Progent's Help Desk programs for small and midsize businesses with networks that incorporate UNIX, Linux, Solaris, Mac OS X, Cisco, or Microsoft technology include full-service Help Desk outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are intended for smaller companies who don't have the budget to create an in-house Call Center but who want quick communication with a dependable Call Center with professional telephone assistance as well as the available expertise to escalate complex trouble tickets to advanced consultants.

    Progentís Virtual Help Desk Call Center is intended for bigger companies and acts as a seamless supplement to your current Call Center resources. Progent's Virtual Help Desk can serve as an escalation option to resolve the toughest computer system issues, or be ready in those situations when your other support engineers are swamped.

    Progent's Help Desk consulting services can assist you in establishing an effective new Help Desk Call Center or enhancing your current one, evaluating or modifying Help Desk Call Center software to meet the unique demands of your business, or providing temporary online personnel to work with your in-house Help Desk group to deal with unusually busy scenarios like software migrations, major updates, or rolling out new business software.

    Progent's Help Desk Call Center team of veteran information technology consultants offers your workers in Newark or anywhere in the state of New Jersey fast contact with a reliable support group with years of background providing telephone-based consulting and remote diagnostics for IT systems that incorporate UNIX, Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft components. Progent's mission is to earn the Call Center the reputation as a crucial driver of business productivity, and Progent's aim is to fix and not simply track network problems.

  • Business Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts Team offers online professional consulting expertise and training in special business application areas that include ERP, MRP, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and education for popular Microsoft applications including CRM, Microsoft Project, Microsoft Office Word, and Microsoft Office Excel. To read additional information about Progent's consulting, programming, and training services for UNIX/Linux, Sun Solaris, Mac OS X, or Microsoft applications, visit Progent's Business Application Experts Group.

    Progent's Apple Mac professionals can promote the creative aspect of Macintosh environments by providing phone-based consulting support and education in imaging, audio, and video. Progent's consultants offer assistance in a range of Macintosh creative tools such as Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also help you with special jobs such as capturing or digitizing audio or video or building an audio/video post production lab.

    Remote Network and Server Monitoring Support
    Progent can provide companies in Newark, or anywhere in the state of New Jersey, online computer system monitoring services centered around Microsoft System Center Operations Manager network monitoring, adapted by Progent to fit your environment so that your computer maintenance is proactive rather than reactive. By uncovering possible problems before they evolve into downtime, remote monitoring can head off stressful and costly service crises. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Mac OS X networks, Microsoft Windows environments, or networks based on multiple operating systems.

How Your Newark Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent phone-based help with UNIX/Linux, Solaris, or Apple Mac computer systems, visit Progent's Urgent Phone-Based Support, telephone 1-800-993-9400, or see Contact Progent.















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