UNIX, Linux, Solaris, and Apple Mac OS X Phone-based Support for Newark Small Business IT Networks
For small and midsize businesses located in Newark or anywhere in the state of New Jersey, Progent offers 24x7 online support for computer systems powered by UNIX or Linux or for networks that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote support to businesses in every state in the United States. Progent also offers the expertise of Cisco Systems CCIE-certified engineers for challenging infrastructure problems, as well as the assistance of CISSP and CISM-accredited security consultants to help with high-level security architecture and diagnostic issues.
Progent's online technical support services offer exceptional leverage due to the fact that they have the practical background and the sophisticated tools to solve most information system problems rapidly. This lowers immediate costs because service calls require a smaller number of chargeable consulting minutes. Online help also eliminates the cost of dispatching a consultant to your location. Your organization benefits even more with indirect expenses by minimizing or eliminating system downtime and associated costs resulting from business discontinuity, disgruntled customers and vendors, unproductive workers, and distracted management.
Progent's pricing policy for remote support is structured to leverage your IT service investment. Progent bills by the minute for telephone-based consulting, so you are billed exclusively for the services that you actually get. In contrast to typical remote support companies, Progent imposes no initialization charge or minimum job duration. Progent's per-minute billing unit and clean policy for pricing do away with scenarios where quick solutions manage to end up as substantial tabs. Progent's skill at solving problems efficiently results in your business saving cash.
Progent's Remote Technical Support Tools
Over time, Progent has refined an array of customized tools and field-tested processes which ensure the maximum degree of effectiveness for online engineering help and troubleshooting for small and midsize business computer systems. Progent provides safe VPN support for gateways from multiple leading sources such as Microsoft, Cisco, Sonicwall and Watchguard. Secure VPN technology permits the staff of Progent's Technical Response Center to communicate with your system without compromising corporate security.
Progent's advanced technical support reporting system maintains thorough documentation describing all support that Progent's clients have received. Progent's staff consultants have access to the specifics of all help delivered to every Progent customer by any engineer. This archive of trouble tickets and responses is structured as an easily retrievable support knowledge base that permits Progent's online support experts to share their experiences with the whole team to ensure that the effectiveness of Progent's support grows daily. Progent's high-level accreditations and close partnerships with major vendors including Cisco Systems and Microsoft permit access to other vast technical databases and to manufacturers' in-house support staff so that Progent's online consulting experts can determine the best resolutions promptly.
Start Receiving Remote UNIX, Linux, Solaris, or Mac OS X Network Help from Progent
To get started with Progent's remote services in Newark or anywhere in New Jersey or to find out additional information about Progent's phone support programs, call Progent at 888-412-5546 or send email to information@progent.com. If your company has an urgent need for network help, visit Immediate Urgent Support.
Remote Technical Support. Network Support Services Available from Progent
Progent's remote technical support experts have credentials in an extensive array of technologies. This breadth of IT skills permits Progent's consultants to handle practically any problem likely to crop up in a small business network. Credentials held by Progent support experts in UNIX/Linux platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Help Desk Specialist (ACHDS), and Technical Coordinator (ACTC). Cisco Systems credentials owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, CCVP, and Design Associate.
Phone-based support Offered by Progent to clients in Newark and anywhere in the state of New Jersey include:
UNIX/Linux, Solaris, and Mac OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple Mac OS X phone-based consulting services address a broad range of computer technology such as system infrastructure, messaging systems, network and operational security, UNIX and Windows coexistence, VMware technologies for server hardware economization and simplified administration, and migration from legacy applications to MS Windows or Linux solutions. Progent's team-oriented approach to solving network issues enables fast escalation, when required, to consultants with task-relevant expertise to handle challenging scenarios. This expedites solutions of critical problems, reduces network downtime, and lowers service expense.
Progent's UNIX/Linux support engineers can offer urgent online assistance troubleshooting anomalies affecting UNIX/Linux networks powered by leading derivatives of UNIX including:
Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving The Cisco CCIE certification is the highest accreditation for network consultants, and validates a consultant's networking knowledge at the master level. Cisco qualified CCIEs can deal with even the most complex challenges encountered in network design, installation, administration, security, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's internal support staff in isolating problems with Cisco IOS Software network management utilities and developing alternate approaches or locating software updates. Cisco CCIEs are an excellent value because their deep expertise permits them to fix even the most difficult problems rapidly. In many instances, less qualified engineers can struggle for hours or even days with the same tasks that a CCIE can fix in minutes.
Few support providers make CCIEs available to help small and medium sized businesses. Progent offers fast telephone access to a Cisco Systems authorized CCIE so your company can receive urgent help for serious network problems that are impacting business productivity but are outside the experience of your local IT service resources. Progent's Cisco-qualified CCIE consultants can communicate with your computer system by means of the latest on-line support tools to provide fast, secure, and affordable diagnosis and remediation.
Progent's Cisco CCIEs have consulting for the entire range of Cisco's popular selection of networking devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure high-speed and integrated services routers, Aironet wireless access points and bridges, VoIP phones and systems, Catalyst Series switches, as well as Virtual Private Network (VPN) technology.
Authorized Windows Support Progent's Microsoft-qualified remote support professionals can provide computer repair and IT help for the complete line of Microsoft server and office productivity technology. Progent is a Microsoft Gold Certified Partner consulting company and can provide your company the services of consulting engineers who can show you how to integrate, troubleshoot and administer the extensive suite of MS Servers such as MS Windows 2003 Server, Microsoft SQL Server 2005, Microsoft ISA Server 2006, Biztalk Server, MS Commerce Server, Microsoft Content Management Server, Microsoft SBS 2003, Exchange Server, Application Center, Microsoft SharePoint Services, Virtual Server, and Microsoft Operations Manager 2007 and 2005.
CISM and CISSP Qualified System Security Professionals Progent's accredited CISSP, ISSAP, and CISM security engineers can provide a variety of security solutions to improve the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against attacks or assist you to recover quicky following a serious penetration. Security services available from Progent cover in depth network security evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast recovery from virus and worm attacks; configuring firewalls; designing secure techniques for remote and mobile access; defending your email infrastructure against viruses, spam, and directory harvest attacks; and establishing 24x7 proactive monitoring.
Additional Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting professionals for special information technology projects that small businesses often request. Progent's rates for longer-term consulting tasks are determined based on the level of expertise of the consultants required. Progent's background in these special areas of computer technology allows clients to complete critical initiatives within budget and on time. Progent's special online consulting services include:
Help Desk Call Center Support
Progent's Help Desk Call Center service offerings for small companies with environments based on UNIX/Linux, Solaris, Mac OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Help Desk Call Center outsourcing services are designed for smaller organizations who don't have the resources to assemble and manage an in-house Help Desk but who want quick response from a reliable Call Center with proficient phone support plus the technical depth to escalate complex tasks to advanced consultants.
Progent’s Virtual Help Desk Call Center is designed for larger businesses and operates as a seamless extension of your current Help Desk organization. Progent's Virtual Call Center can serve as a an escalation resource for the toughest computer system problems, or be ready in overflow instances when your regular support engineers are overwhelmed.
Progent's Help Desk Call Center consulting expertise can assist you in building an efficient new Call Center or enhancing your existing one, identifying or modifying Call Center application software to meet the particular demands of your company, or providing temporary online personnel to supplement your in-house Help Desk resources to deal with unusually busy scenarios like software transitions, mass upgrades, or installing brand new business software.
Progent's Help Desk staff of experienced network experts gives your customers in Newark or anywhere in the state of New Jersey fast communication with an efficient support group with years of background delivering telephone-based support and online troubleshooting for computer environments based on UNIX/Linux, Sun Solaris, Apple Mac, Cisco Systems, or Microsoft technology. Progent's mission is to earn the Help Desk Call Center perception as a significant enabler of business success, and Progent's intent is to fix and not merely document IT problems.
Business Applications Support: Education, Custom Programming, and Troubleshooting
Progent's Applications Experts Team can supply online advanced engineering expertise and training in specific application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and training for popular Microsoft business applications including CRM, Office Project, Office Word, and Excel. For additional information about Progent's expertise, custom development, and training services for UNIX/Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, visit Progent's Applications Experts Group.
Progent's Mac consultants can support the creative facets of Apple Mac systems by offering remote consulting services and education in graphics, sound, and motion video. Progent's support professionals can provide help in a range of Mac creative tools such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with common projects such as scanning or digitizing audio or video or establishing an audio/video post production facility.
Remote Network and Server Monitoring Services
Progent can provide businesses in Newark, or anywhere in the state of New Jersey, remote network monitoring support based on Microsoft Operations Manage (MOM), enhanced by Progent for your environment so your network support is proactive rather than reactive. By uncovering looming trouble spots before they grow into network outages, remote monitoring can ward off stressful and expensive service breakdowns. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X environments, Microsoft Windows systems, or systems powered by a variety of platforms.
How Your Newark Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency online assistance with UNIX/Linux, Sun Solaris, or Mac OS X computer systems, visit Progent's Emergency Phone-Based Help, telephone 1-800-993-9400, or email information@progent.com.
Progent is one of the most experienced IT support firms in the San Francisco Bay Area for integrating email and messaging systems powered by Exchange 2000 Server. Progent specializes in helping small businesses receive the full advantages of Exchange Server 2000 for common scenarios including updating from Microsoft Exchange 5.5, moving from an ISP-managed or POP3 e-mail environment, and outsourcing your Microsoft Exchange 2000 support.
Progent's UNIX platform support services provide small businesses and developers assistance with managing and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-powered technology. Progent can give your business access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This broad array of expertise provides you with a convenient one-stop source to help you create and manage a protected and robust cross-platform network and communications infrastructure that allows UNIX and Microsoft coexistence by integrating Windows with popular versions of UNIX including Mac OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Progent can provide you with application developers who can customize your Microsoft Dynamics ERP, MRP, and financial system programs to suit your particular company requirements. Progent’s Microsoft consultants offer expertise in Microsoft Microsoft Axapta, Microsoft Dynamics NAV Business Management Software, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Retail Management System. Progent also offers custom e-Commerce integration support for secure, company-wide information sharing as well as integration with CRM products.
Progent has agent agreements with some of the industry's leading data and voice carriers and can provide your small business the same communications services you can purchase by buying direct. Progent can also show you how to identify the service packages that make the best sense for your environment and can deliver world-class consulting support to help you incorporate your data/voice services into a communications system that maximizes the business value of your IT network. Service providers whose services are available through Progent include AT&T, Speakeasy, and New Edge Networks.
Progent offers a selection of data communications packages from leading carriers such as AT&T, Speakeasy, and NextWeb. Data transport technologies offered through Progent include ISDN, DSL, Frame Relay, T1, Burstable T1, Private Line, plus stationary and mobile wireless. Progent can assist you with all facets of designing and implementing a cohesive data communications solution that maximizes the business value of your computer network. Progent can also offer support services covering areas from computer troubleshooting to comprehensive IT outsourcing to ensure that your data communications plans can meet your goals.
Even if your company has a small network services group and a modest IT budget, your information system can still have the same high availability and responsiveness that once needed a substantial in-house support organization. Progent's 24x7 Network Support Services for small businesses combine the expertise of world-class Microsoft-qualified and Cisco-qualified IT professionals, the latest system management products for proactive monitoring and threshold alarms, and economical support packages such as a help desk call center to keep your vital network applications and servers operating. Progent's 24x7 Network Management Services include round-the-clock network monitoring, server monitoring, and program monitoring to cut support expenses, resolve trouble spots quickly, and prepare for issues before they degrade network performance. Progent is expert at installing System Center 2005, part of Microsoft’s Dynamic Systems Initiative powered by Microsoft Operations Manager (Microsoft MOM) to perform complete process management. Progent can help with MOM 2000 and MOM 2005 to give small company systems enterprise-class availability, security and performance.
GIAC (Global Information Assurance Certification) was founded in 1999 to validate the knowledge of computer security engineers. GIAC's goal is to assure that an accredited security consultant has the skills necessary to provide support in key categories of network, information, and software security. GIAC certifications are acknowledged by companies and institutions all over the world including and the U.S. NSA. Progent offers the expertise of GIAC certified consultants for any of the security capabilities covered within GIAC certification topics including auditing IT infrastructure, incident handling, traffic analysis, and web-based application security.
Small to middle size businesses can now get all the benefits of MOM and also have fast access to Progent’s Microsoft and Cisco certified IT support professionals. With Progent's economically priced IT support programs, mid-size organizations can choose a simple MOM-based co-sourcing service program with server monitoring, reporting, Help Desk and online service or a complete round-the-clock outsourcing package. Progent offers expertise in MOM 2005 and MOM 2000 to offer small company networks enterprise-class reliability, protection and productivity.
Great Plains 10.0 financial software is a full-featured business management solution that integrates information and operations throughout your company, interfaces easily with other applications, and connects workers, clients and vendors regardless of time or location. Created for small to mid-size companies, Great Plains 10.0 delivers capability for accounting, management reporting, project management, inventory and order processing, eCommerce, human resource management, customer relationship management, field force automation, manufacturing, retail, and online business services. Progent can show you how to set up and manage a robust, protected server and network environment to support Microsoft Great Plains, and can provide expert Great Plains consultants to help your company exploit the full potential of Microsoft Dynamics GP Release 10.0.
Progent offers convenient, quick, and affordable access to CCIE support professionals. Cisco Certified Internetwork Experts are recognized network experts who are awarded this prestigious certification only through strenuous examination by Cisco. CCIEs are able to handle even the most complex problems surrounding network planning, setup, repair, and support. Progent’s CCIE professionals cooperate closely with Cisco in-house staff in identifying problems with Cisco's IOS platform and developing fixes or obtaining patches to resolves anomalies. Progent offers fast contact with a CCIE by phone so that you can get immediate help for complex network problems that are impacting worker efficiency but are outside the scope of your usual network service resources. Progent's CCIE support engineers can access your environment via state-of-the-art remote connectivity tools in order to deliver timely and cost-effective analysis and remediation of urgent network problems.
The experience of Progent's certified Microsoft Windows Server 2003 consulting team, with an average of more than 10 years of work in Microsoft technology, ensures you success in selecting the edition and set up of Windows 2003 Server that matches most closely with your company's goals. Progent can also assist you with designing, deploying, administering and troubleshooting powerful information technology solutions powered by Microsoft Windows Server 2003, and can streamline your upgrade from Windows 2000 or Microsoft Windows NT.
For small and midsize businesses located in Newark or anywhere in the state of New Jersey, Progent offers 24x7 online support for computer systems powered by UNIX or Linux or for networks that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has delivered remote support to businesses in every state in the United States. Progent also offers the expertise of Cisco Systems CCIE-certified engineers for challenging infrastructure problems, as well as the assistance of CISSP and CISM-accredited security consultants to help with high-level security architecture and diagnostic issues.
The Cisco CCIE certification is the highest accreditation for network consultants, and validates a consultant's networking knowledge at the master level. Cisco qualified CCIEs can deal with even the most complex challenges encountered in network design, installation, administration, security, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's internal support staff in isolating problems with Cisco IOS Software network management utilities and developing alternate approaches or locating software updates. Cisco CCIEs are an excellent value because their deep expertise permits them to fix even the most difficult problems rapidly. In many instances, less qualified engineers can struggle for hours or even days with the same tasks that a CCIE can fix in minutes.
Progent's Microsoft-qualified remote support professionals can provide computer repair and IT help for the complete line of Microsoft server and office productivity technology. Progent is a 
Progent's accredited CISSP, ISSAP, and CISM security engineers can provide a variety of security solutions to improve the defenses of your UNIX/Linux, Sun Solaris, Apple Mac or Windows network against attacks or assist you to recover quicky following a serious penetration. Security services available from Progent cover in depth network security evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Solar Winds tools and Hydra; fast recovery from virus and worm attacks; configuring firewalls; designing secure techniques for remote and mobile access; defending your email infrastructure against viruses, spam, and directory harvest attacks; and establishing 24x7 proactive monitoring.
