Immediate Phone Help for Newark UNIX or Linux SystemsFor small businesses located in Newark or anywhere in New Jersey, Progent offers technical support for networks powered by UNIX, Linux, Sun Solaris, or Mac OS X or for environments that feature a combination of UNIX-family systems and Windows platforms. Progent has delivered remote support to businesses in every state in the U.S. (Refer to Progent's client recommendations). Progent also can furnish the consultation Cisco CCIE engineers for challenging connectivity issues, plus the assistance of CISSP and CISM-certified security engineers to handle high-level security design and business continuity planning.

Progent's online support services offer exceptional value due to the fact that they have the practical background and the advanced tools to solve the majority of network issues rapidly. This reduces immediate costs because solutions take up fewer billable consulting minutes. Remote help also avoids the expense of sending a consultant to your site. Your organization benefits even more with indirect costs by reducing or eliminating network downtime and associated losses resulting from business disruption, disgruntled clients, idle employees, and distracted executives.

Progent's pricing policy for remote help is structured to get the most out of your network support dollar. Progent charges per minute for phone assistance, so you are invoiced just for the services that you actually get. Unlike typical online service firms, Progent imposes no startup charge or minimum fees. Progent's one-minute billing unit and clean policy for billing do away with situations where fast solutions manage to end up as major bills. Progent's penchant for handling problems quickly translates into your business saving money.

Progent's Online Service Tools
Over the years, Progent has developed a set of optimized tools and field-proven processes that permit the maximum degree of efficiency for online help and repair for small and midsize business computer systems. Progent provides safe VPN support for VPN gateways from a variety of leading companies including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Secure VPN access allows the staff of Progent's online support team to link to your company's system remotely without compromising network security.

Progent's sophisticated customer support reporting application includes thorough histories describing all service that Progent's customers have received. Progent's staff service personnel have the benefit of the details of all help provided to each client by any Progent engineer. This archive of anomalies and solutions is organized as a readily searchable support database that enables Progent's remote technical professionals to share their experiences with the whole team to ensure that the quality of Progent's support services grows daily. Progent's advanced accreditations and close relationships with important industry leaders such as Cisco and Microsoft permit access to other vast technical support knowledge bases and permit priority response from vendors' internal product engineers with the result that Progent's remote service specialists can come up with the most efficient resolutions promptly.

Initiate Remote UNIX/Linux, Sun Solaris, or Mac OS X Technical Support from Progent
To access Progent's phone support in Newark or anywhere in New Jersey or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for network support, visit Immediate Urgent Support.

Online Support Services Available from Progent
Progent's online technical service engineers offer credentials in an extensive set of products and technologies. This breadth of technical skills allows Progent's consultants to tackle practically any problem that may take place in a small company information system. Certifications held by Progent consultants in UNIX/Linux technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications owned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, CCNA, Security Professional, CCVP, and Design Professional.

To support clients with mixed-OS environments, Progent also provides the skills of consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include CISM consultants, Certified Information Systems Security Professional (CISSP) experts, and ISSAP consultants.

Remote support provided by Progent to companies in Newark and throughout the state of New Jersey include:

  • UNIX/Linux, Solaris, and Mac OS X Expertise
    Progent's UNIX, Linux, Solaris, and Mac OS X phone-based support services cover a wide range of computer technology including system architecture, email solutions, system and process security, UNIX/Linux and Microsoft Windows coexistence, virtual server technologies for server hardware economization and simplified administration, and migration from older systems to the latest Windows or Linux-based solutions. Progent's group-based approach to resolving network issues enables quick escalation, if necessary, to consultants with task-relevant expertise to tackle complex scenarios. This accelerates solutions of urgent problems, minimizes network downtime, and cuts service costs.

    Progent's UNIX and Linux support engineers can offer emergency remote help for troubleshooting anomalies affecting UNIX, Linux, or Solaris systems based on leading variants of UNIX including:

    Important Linux variants for which Progent can provide expert support include:

  • Contact a Cisco CCIE for High-level Infrastructure Problem Solving
    Cisco CCIE Engineers for Newark, New JerseyThe Cisco Certified Internetwork Expert (CCIE) certification is the highest accreditation for networking engineers, and validates a person's network technology knowledge at the master level. Cisco CCIEs know how to deal with the most difficult challenges surrounding network infrastructure design, deployment, management, protection, and problem solving. CCIEs can cooperate on a privileged basis with Cisco's in-house support staff in analyzing anomalies with IOS network administration tools and developing workarounds or locating program patches. Cisco qualified CCIEs are an exceptional value since their broad experience enables them to resolve even the most complex problems quickly. In common instances, less seasoned service providers can struggle for many hours or even days with the same problems that a CCIE can fix in minutes. Few consulting organizations make CCIEs accessible to help small and mid-size companies. Progent can provide quick phone contact with a Cisco CCIE so your company can receive timely support for serious network problems that are hurting worker productivity but are not within the scope of your regular computer maintenance resources. Progent's Cisco CCIE engineers can interface to your environment by means of state-of-the-art remote support tools in order to provide quick, safe, and affordable diagnosis and repair. Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's popular selection of infrastructure devices including PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Module (FWSM), protected high-speed and integrated services routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, VoIP systems, Catalyst family switches, plus Virtual Private Network (VPN) solutions.

  • Authorized MS Windows Experts
    MS Windows Support for Newark, New JerseyProgent's Microsoft-qualified remote service experts offer computer system problem solving and IT assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Partner and can offer your business the assistance of support engineers who can help your company with a broad range of technology support such as Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 integration, Microsoft Exchange Server 2010 maintenance, SharePoint 2013 development, Skype for Business Server migration consulting, Microsoft Lync Server management and Office Communications Server upgrade, Forefront TMG 2010 management and ISA Server maintenance, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server training, SBS Server support, and Windows Essentials migration and cloud integration.

    Progent in addition can deliver a broad range of online PC desktop support services such as Windows 7 migration support, preparing for to 64-bit desktop software, integrating Microsoft Office 2010, and automating PC desktop image creation.

  • CISM and CISSP Qualified System Security Consultants
    CISSP Qualified System Security Experts for Newark, New JerseyProgent's certified CISSP, ISSAP, and CISM security consultants offer a range of security solutions to bolster the immunity of your UNIX, Linux, Solaris, Mac or Windows environment against assaults or assist your business to clean up quickly following a serious breach. Security solutions offered by Progent include: thorough security evaluation using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Nikto; quick cleanup after virus and worm assaults; installing firewalls; building safe techniques for off-site and mobile connectivity; securing your messaging system from spam and directory harvest attacks; and offering 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced online consulting to help organizations of any size integrate their IT infrastructure with leading public cloud platforms including Azure and Amazon AWS. Progent can help you to design and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that combine on-premises resources as well as public clouds. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience providing high-level consulting services remotely, and Progent can make sure you complete your cloud migration projects quickly and within your budget.
Special Support Programs Offered by Progent
Progent can provide the services of world-class remote consulting experts for contract IT projects that small companies often need. Progent's charges for longer-term development or consulting projects are set according to the level of expertise of the engineers required. Progent's background in these special areas of computer technology allows customers to execute major initiatives economically and on time. Progent's project-based online engineering solutions include:
  • Help Desk Call Center Support
    Progent's Help Desk service options for small companies with networks based on UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Help Desk outsourcing services are intended for small companies who lack the budget to create an in-house Call Center but who want quick access to an efficient Call Center with proficient telephone support as well as the in-depth expertise to escalate the most challenging problems to advanced consultants.

    Progentís Virtual Call Center is designed for larger businesses and acts as a seamless reinforcement of your established Help Desk organization. Progent's Virtual Help Desk Call Center can act as an escalation resource to handle the most difficult technical challenges, or be ready in overflow situations when your regular support engineers are swamped.

    Progent's Help Desk consulting expertise can guide you in building an efficient new Help Desk Call Center or enhancing your established organization, identifying or enhancing Help Desk application software to address the special demands of your corporation, or adding occasional phone support personnel to reinforce your existing Call Center team to deal with unusually busy situations such as software migrations, mass upgrades, or rolling out brand new business software.

    Progent's Call Center team of seasoned network experts gives your clients in Newark or anywhere in the state of New Jersey fast assistance from an efficient network service resource with substantial background delivering telephone-based help and remote troubleshooting for networks that incorporate UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft products. Progent's charter is to give the Call Center perception as a major enabler of business productivity, and Progent's target is to resolve instead of merely annotate technical issues.

  • Business Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Consulting Group can supply remote and in-depth engineering support and training in special business application fields that include ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also can provide expertise, custom development, and education for familiar Microsoft business applications including Microsoft CRM, MS Project, MS Office Word, and Microsoft Excel. To read more information on Progent's consulting, custom development, and training offerings for UNIX/Linux, Sun Solaris, Mac OS X, or Microsoft applications, see Progent's Applications Experts Team.

    Progent's Mac consultants can nurture the artistic aspect of Mac systems by delivering phone-based help support and education in imaging, audio, and motion video. Progent's consultants offer assistance in a large selection of Mac applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with specific jobs like scanning or digitizing audio or video or setting up an audio/video post production facility.

    Remote Network and Server Monitoring Support
    Progent offers companies in Newark, or anywhere in the state of New Jersey, online network and server monitoring services centered around Microsoft System Center Operations Manager network monitoring, adapted by Progent to suit your business so that your computer support is proactive and automated. By spotting looming trouble spots before they evolve into full-scale emergencies, remote monitoring can avoid disruptive and costly service crises. Progent can also utilize system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Mac OS X networks, Windows systems, or environments powered by a combination of operating systems.

How Your Newark Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent online help with UNIX, Linux, Solaris, or Mac OS X environments, go to Progent's Nationwide Remote Support, call 1-800-993-9400, or see Contact Progent.

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