Immediate Remote Technical Support for Newark UNIX or Linux SystemsFor small and midsize companies in Newark or anywhere in the state of New Jersey, Progent provides technical support for networks based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Microsoft technology. Progent has provided remote troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's customer recommendations). Progent also can furnish the consultation CCIE-qualified network specialists for complex connectivity problems, as well as the assistance of CISA and CISSP-certified security engineers to handle high-level security design and disaster recovery preparedness.

Progent's remote support engineers represent excellent value because they are equipped with the practical background and the advanced tools to solve the majority of network problems quickly. This lowers immediate expenses since service calls require a smaller number of chargeable minutes. Online support also eliminates the expense of dispatching a consultant to your office. Your organization saves additionally with incidental costs by minimizing or avoiding system outages and associated costs resulting from business discontinuity, disgruntled clients, unproductive employees, and distracted management.

Progent's billing model for remote support is designed to stretch your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you owe exclusively for the support that you receive. Unlike typical online service firms, Progent asks for no initialization fee or minimum job duration. Progent's one-minute granularity and clean model for pricing save you from scenarios where quick solutions somehow turn into big bills. Progent's skill at disposing of problems efficiently translates into your business spending less money.

Progent's Online Service Tools
Over time, Progent has developed a collection of optimized technologies and proven processes which permit the highest level of effectiveness for online technical support and troubleshooting for small and midsize company computer systems. Progent offers safe Virtual Private Network support for VPN gateways from multiple popular companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN access permits the consultants of Progent's Technical Response Center to link to your company's network without violating corporate security.

Progent's highly evolved service reporting system includes thorough histories of the service that Progent's clients have been provided. Progent's authorized consultants have access to the details of support provided to each Progent customer by any Progent consultant. This history of issues and responses is structured as a conveniently exploitable proprietary knowledge base that enables Progent's remote support professionals to share their experiences with the whole team to ensure that the value of Progent's support services improves over time. Progent's advanced accreditations and working relationships with important industry leaders such as Cisco and Microsoft make available additional extensive technical support knowledge bases and permit fast response from manufacturers' in-house engineering staff with the result that Progent's online consulting specialists can determine optimal resolutions quickly.

Get Remote UNIX/Linux, Solaris, or Apple macOS and OS X Computer Help from Progent
To get started with Progent's phone services in Newark or anywhere in New Jersey or to find out additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for IT help, visit Immediate Emergency Support.

Phone-based Technical Services Provided by Progent
Progent's remote consulting engineers have advanced credentials in a comprehensive array of disciplines. This breadth of IT skills permits Progent's engineers to resolve almost any crisis that may occur in a small or midsize company network. Certificates awarded to Progent support experts in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications owned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional, and Design Professional.

To provide assistance to businesses with mixed-OS environments, Progent also offers the support of consultants who have advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, CISSP-certified cybersecurity specialists, and CISSP-ISSAP consultants.

Phone-based support services Offered by Progent to customers in Newark and anywhere in the state of New Jersey include:

  • UNIX/Linux, Sun Solaris, and macOS and OS X Support Services
    Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based support services address a broad spectrum of computer technology such as system architecture, email solutions, network and operational security, UNIX and Windows coexistence, virtual server products for server hardware consolidation and easy administration, and transitioning from legacy systems to current Microsoft Windows or Linux solutions. Progent's team-based methodology for solving technical issues promotes quick escalation, if necessary, to consultants with task-relevant experience to tackle complex scenarios. This expedites solutions of urgent problems, reduces network downtime, and cuts support costs.

    Progent's UNIX and Linux support engineers can provide urgent online assistance for resolving anomalies affecting UNIX, Linux, or Solaris systems based on leading variants of UNIX such as:

    Important Linux variants for which Progent can provide expertise include:

  • Talk to a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
    Cisco Infrastructure Engineers for Newark, New JerseyThe Cisco CCIE credential is the highest recognition for network engineers, and certifies a person's networking knowledge at the expert level. Cisco qualified CCIEs can deal with the most complex challenges surrounding network planning, deployment, maintenance, protection, and repair. Cisco qualified CCIEs operate closely with Cisco's internal product support engineers in isolating anomalies with Cisco IOS network management utilities and developing workarounds or identifying program updates. CCIEs represent an exceptional value because their depth of experience allows them to resolve the most complex problems rapidly. In typical instances, less qualified service providers can wrestle for hours or days with identical problems that a Cisco-qualified CCIE can resolve in a few minutes. Few consulting providers make Cisco CCIEs accessible to assist small and medium sized businesses. Progent can provide quick telephone access to a Cisco authorized CCIE so you can get urgent help for serious network issues that are lowering worker productivity but are not within the scope of your local IT support providers. Progent's Cisco CCIE engineers can tie into your environment by means of state-of-the-art on-line support tools to provide efficient, secure, and economical diagnosis and remediation. Progent's CCIEs can provide consulting for the complete line of Cisco's industry-leading selection of connectivity appliances such as PIX 500 Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network (VPN) solutions.

  • Certified Windows Experts
    MS Windows Support for Newark, New JerseyProgent's Microsoft-certified remote service experts can provide computer system problem solving and IT support for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your business the assistance of consulting professionals who can assist your company with a wide variety of platform support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, MS Exchange 2016 migration, Microsoft Exchange Server 2013 configuration, Exchange 2010 monitoring and support, SharePoint 2013 design, Skype for Business Server migration consulting, Microsoft Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade, Microsoft Forefront Threat Management Gateway 2010 management and ISA Server 2006 migration, SQL Server 2016 migration and development and Microsoft SQL Server 2017 Linux integration support, Systems Center Operations Manager (SCOM) system monitoring, Project Server and Server Online planning, Small Business Server consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition offers a wide range of remote PC desktop support services including Microsoft Windows 7 integration, moving to 64-bit desktop applications, integrating Microsoft Office 2010, and automating Business Desktop Deployment.

  • CISSP, ISSAP, and CISM Certified Network Security Professionals
    CISSP Qualified System Security Experts for Newark, New JerseyProgent's certified CISSP and ISSAP security consultants can provide a range of security services to bolster the defenses of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against assaults or assist your company to recuperate rapidly following a serious penetration. Security solutions available from Progent include: thorough network security analysis using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; rapid recovery from virus and worm assaults; installing firewalls; building secure architectures for off-site and mobile connectivity; protecting your email system from viruses, spam and directory harvest attacks; and initiating round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert remote support to help organizations of all sizes integrate their information networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to design and administer hybrid ecosystems that can include Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that seamlessly combine physical resources along with public clouds. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of public cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background providing advanced consulting services remotely, and Progent can help you complete your cloud migration projects quickly and affordably.
Special Support Services Offered by Progent
Progent offers the services of world-class remote consulting experts for special projects that small companies frequently need. Progent's charges for ongoing development or consulting tasks are determined according to the level of expertise of the consultants assigned. Progent's background in these important areas of information technology enables customers to execute major initiatives economically and on time. Progent's project-based online engineering services include:
  • Help Desk Expertise
    Progent's Call Center support alternatives for small and midsize organizations with environments that incorporate UNIX, Linux, Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Help Desk Call Center outsourcing services are well suited for smaller businesses who don't have the resources to create an in-house Call Center but who need fast access to a reliable Help Desk with professional telephone assistance plus the available expertise to escalate complex trouble tickets to high-level consultants.

    Progentís Virtual Help Desk is intended for bigger companies and acts as a transparent reinforcement of your current Helpdesk resources. Progent's Virtual Help Desk Call Center can operate as an escalation resource for the toughest network problems, or be available in hectic instances when your regular support engineers are too busy.

    Progent's Help Desk consulting services can assist you in building an effective new Help Desk Call Center or improving your current one, identifying or modifying Help Desk Call Center application software to meet the special requirements of your corporation, or providing temporary online personnel to reinforce your existing Help Desk Call Center resources to handle demanding situations such as software transitions, mass updates, or rolling out new business software.

    Progent's Help Desk Call Center staff of experienced network consultants provides your workers in Newark or anywhere in the state of New Jersey quick communication with an effective technical support resource with years of background delivering telephone-based consulting and remote troubleshooting for networks powered by UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's mission is to earn the Help Desk Call Center the reputation as a significant driver of company efficiency, and Progent's aim is to solve instead of just document network problems.

  • Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts staff can supply remote professional consulting support and training in special application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting expertise, customization, and education for Microsoft applications such as Microsoft CRM, Project, MS Word, and Microsoft Excel. To read additional information on Progent's expertise, programming, and training services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, see Progent's Applications Experts Services.

    Progent's Mac experts can nurture the artistic components of Mac computing by offering phone-based consulting support and training in graphics, sound, and video. Progent's consultants offer help in a variety of Apple Mac creative tools including Photoshop, Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and After Effects. Progent's consultants can also assist you with common projects such as scanning or digitizing audio/video or putting together an audio/video production facility.

    Online Network Monitoring Support
    Progent can provide companies in Newark, or anywhere in the state of New Jersey, remote network monitoring services powered by MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your environment so that your IT support is proactive rather than reactive. By exposing potential trouble spots before they result in crashes, proactive monitoring can minimize disruptive and costly network breakdowns. Progent can also deploy network monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft networks, or systems that support multiple OS platforms.

How Your Newark Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent remote expertise with UNIX/Linux, Solaris, or macOS and OS X computer systems, visit Progent's Emergency Online Help, call 1-800-993-9400, or refer to Contact Progent.

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