Urgent Online Technical Support for Newark UNIX, Linux, or Sun Solaris SystemsFor small and midsize companies located in Newark or anywhere in New Jersey, Progent provides technical support for networks based on UNIX, Linux, Sun Solaris, or Mac OS X or for networks that include a combination of UNIX and Windows technology. Progent has provided remote troubleshooting to businesses in every state in the United States. (See Progent's customer recommendations). Progent also offers the expertise of CCIE-qualified engineers for complex connectivity problems, plus the assistance of CISSP and CISM-accredited security consultants to handle advanced security design and business continuity preparedness.

Progent's online support services offer exceptional value due to the fact that they have the practical experience and the advanced tools to solve the majority of information system problems rapidly. Efficient support reduces immediate expenses since solutions accumulate a smaller number of billable consulting minutes. Online support also avoids the expense of sending an engineer to your site. Your company saves even more in indirect expenses by minimizing or eliminating system outages and associated costs due to business disruption, upset customers and vendors, idle employees, and de-focused executives.

Progent's pricing policy for online support is designed to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you owe exclusively for the support that you receive. In contrast to typical remote service organizations, Progent imposes no initialization fee or minimum fees. Progent's per-minute billing unit and simple model for billing eliminate situations where speedy. minor solutions somehow end up as large invoices. Progent's penchant for disposing of technical issues efficiently translates into your company conserving money.

Progent's Remote Technical Support Technologies
Over time, Progent has developed an array of customized technologies and field-proven methodologies which promote the maximum degree of efficiency for remote engineering help and troubleshooting for small and midsize company information systems. Progent provides protected VPN support for VPN gateways from multiple popular sources including Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN access permits the experts of Progent's online support team to connect to your network remotely without compromising network security.

Progent's sophisticated technical support database application maintains extensive histories for all service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the specifics of services delivered to every customer by any consultant. This history of anomalies and fixes is stored as a conveniently exploitable proprietary knowledge base that allows Progent's online technical engineers to communicate their experiences with the whole team to make sure that the quality of Progent's support grows over time. Progent's high-level accreditations and close partnerships with major industry leaders such as Cisco and Microsoft permit access to other vast support knowledge bases and allow fast access to vendors' internal engineering staff with the result that Progent's remote consulting experts are able to find the best solutions in the least time.

Get Remote UNIX/Linux, Sun Solaris, or Apple Mac OS X Computer Assistance from Progent
To access Progent's remote support in Newark or anywhere in New Jersey or to learn additional information about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has a critical requirement for network support, visit Immediate Emergency Support.

Phone-based Network Support Services Offered Progent
Progent's remote consulting professionals offer credentials in a comprehensive array of disciplines. This breadth of technical skills enables Progent's consultants to manage almost any crisis that may take place in a small or midsize business information system. Credentials held by Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.

To provide assistance to companies with mixed-platform environments, Progent also provides access to consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM Engineers, Certified Information Systems Security Professional specialists, and ISSAP consultants.

Online support services available from Progent to small businesses in Newark and throughout the state of New Jersey include:

  • UNIX, Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Solaris, and Mac OS X online support services address a wide array of information technology including system architecture, messaging systems, network and process security, UNIX and Windows integration, VMware products for server hardware consolidation and simplified administration, and migration from legacy systems to current Microsoft Windows or Linux solutions. Progent's team-based methodology for resolving technical problems promotes quick escalation, if necessary, to engineers with task-relevant experience to tackle challenging scenarios. This expedites solutions of critical problems, reduces network downtime, and lowers service costs.

    Progent's UNIX/Linux support engineers can provide urgent phone-based assistance for troubleshooting problems within UNIX/Linux systems powered by leading variants of UNIX such as:

    Important Linux versions for which Progent can provide expertise include:

  • Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
    Cisco Infrastructure Engineers for Newark, New JerseyThe Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network infrastructure engineers, and validates an individual's network technology skills at the expert level. CCIEs can deal with the most stubborn problems occurring in network infrastructure design, integration, maintenance, protection, and troubleshooting. CCIEs can cooperate with the highest priority with Cisco's in-house support staff in isolating anomalies with Cisco IOS Software network management utilities and developing workarounds or identifying program updates. Cisco CCIEs represent an exceptional cost-effectiveness because their broad expertise allows them to solve even the most complex problems quickly. In typical cases, less experienced engineers can wrestle for hours or days with identical problems that a CCIE can dispose of in a few minutes. Few support providers make CCIEs accessible to assist small and mid-size businesses. Progent can provide quick phone contact with a Cisco authorized CCIE so your company can receive timely help for serious network issues that are crippling worker efficiency but are not within the comfort zone of your local IT maintenance providers. Progent's Cisco-qualified CCIE support experts can interface to your network by means of state-of-the-art on-line troubleshooting technology in order to provide quick, safe, and affordable analysis and repair. Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's industry-leading family of networking devices including PIX Series Firewalls and ASA 5500 Series Firewalls, Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, Aironet wireless access points, Meraki cloud-managed access points, VoIP systems, Catalyst family switches, plus Virtual Private Network products.

  • Authorized Microsoft Windows Expertise
    MS Windows Experts for Newark, New JerseyProgent's Microsoft-certified remote service professionals can provide network repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Gold Partner and can provide your company the expertise of consulting engineers who can help your company with a wide range of platform support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 set up, Microsoft Exchange 2016 planning and deployment, Exchange 2013 integration, Exchange 2010 maintenance, SharePoint 2013 development, Skype for Business Server planning and deployment consulting, Microsoft Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 management and ISA Server migration, SQL Server 2016 migration and development and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server planning, SBS Server 2011 support, and Windows Essentials cloud integration.

    Progent in addition offers a wide array of remote desktop services such as Windows 7 migration support, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining workstation deployment.

  • CISM and CISSP Qualified Network Security Engineers
    CISSP Certified Network Security Specialists for Newark, New JerseyProgent's accredited CISSP, ISSAP, and CISM security consultants can provide a range of security services to enhance the immunity of your UNIX/Linux, Solaris, Mac or Windows network against internal or external threats or help your business to recuperate rapidly after a serious breach. Security consulting services available from Progent include: in depth security audits using utilities such as GFI LANguard NSS, NMAP Port Scanner, and products from Metasploit and Hydra; quick recovery from virus and worm assaults; integrating firewalls; designing safe architectures for off-site and mobile access; guarding your email system from spam and DHA attacks; and managing 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert online support to help businesses of all sizes integrate their information networks with popular public clouds including Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage cost-effective environments that can include Windows and Linux systems and apps in either cloud-centric systems or in hybrid topologies that combine on-premises resources as well as public cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure hybrid cloud solutions, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering advanced consulting services online, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Special Support Programs Offered by Progent
Progent offers the services of world-class remote consulting experts for contract projects that small companies frequently need. Progent's rates for ongoing development or consulting tasks are set based on the level of expertise of the engineers required. Progent's background in these important areas of information technology allows clients to complete critical projects within budget and on time. Progent's project-based online engineering services include:
  • Call Center Services
    Progent's Help Desk Call Center service options for small companies with networks based on UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are well suited for smaller businesses who don't have the budget to build and maintain an internal Help Desk but who require fast access to an efficient Help Desk with proficient telephone support as well as the available expertise to escalate complex problems to high-level consultants.

    Progentís Virtual Help Desk Call Center is intended for bigger companies and operates as a seamless supplement to your current Help Desk staff. Progent's Virtual Call Center can serve as an escalation option to handle the most difficult technical issues, or be ready in hectic circumstances when your ordinary resources are too busy.

    Progent's Help Desk Call Center consulting expertise can assist you in creating an effective new Help Desk or revamping your established organization, evaluating or customizing Help Desk Call Center software products to handle the particular requirements of your company, or adding temporary phone support staff to work with your in-house Call Center group to deal with high-demand events such as software transitions, major upgrades, or installing new applications.

    Progent's Help Desk Call Center staff of veteran network consultants offers your computer users in Newark or anywhere in the state of New Jersey immediate communication with an efficient support group with extensive experience offering phone consulting and online diagnostics for computer environments powered by UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft products. Progent's charter is to earn the Call Center the reputation as a significant enabler of business productivity, and Progent's target is to resolve rather than merely annotate IT problems.

  • Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Experts Team provides remote advanced consulting support and training in specific application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and training for popular Microsoft applications including CRM, Office Project, Office Word, and MS Excel. For more information on Progent's expertise, custom development, and education offerings for UNIX, Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Business Application Experts Group.

    Progent's Apple Mac professionals can promote the creative facets of Macintosh computing by offering phone-based help support and training in imaging, sound, and video. Progent's support professionals can provide assistance in a variety of Macintosh applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with common projects such as capturing or digitizing audio or video or building an audio/video post production lab.

    Online Network Monitoring Support
    Progent can provide companies in Newark, or anywhere in the state of New Jersey, online network monitoring services powered by MS Operations Manager network monitoring, customized by Progent to fit your business so that your computer maintenance is proactive rather than reactive. By exposing possible problems before they cause crashes, automated monitoring can head off stressful and expensive network failures. Progent can also assist with network monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Mac OS X networks, Windows systems, or networks powered by a variety of operating systems.

How Your Newark Business Can Contact Progent's Remote Support Experts
To contact Progent about urgent remote support with UNIX/Linux, Solaris, or Mac OS X environments, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or refer to Contact Progent.

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