Urgent Online Help for Newark UNIX, Linux, or Solaris SystemsFor small and midsize companies in Newark or anywhere in the state of New Jersey, Progent offers technical support for computer systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for environments that include a mix of UNIX and Microsoft Windows technology. Progent has provided online troubleshooting to companies in every state in the United States. (See Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for challenging connectivity problems, plus the assistance of CISA and CISSP-certified security engineers to handle advanced security design and disaster recovery preparedness.

Progent's remote technical support engineers represent exceptional leverage because they are equipped with the practical experience and the advanced technology to solve most network problems rapidly. This reduces direct costs because solutions take up a smaller number of chargeable consulting minutes. Remote help also eliminates the expense of sending a consultant to your site. Your organization saves even more with indirect expenses by minimizing or avoiding network downtime and related losses resulting from business disruption, upset clients, idle workers, and distracted executives.

Progent's billing policy for online help is structured to maximize the impact of your IT service dollar. Progent charges per minute for telephone-based consulting, so you are billed only for the support that you actually get. In contrast to typical online service companies, Progent imposes no startup fee or minimum fees. Progent's per-minute granularity and simple model for billing eliminate situations where quick repairs somehow end up as big invoices. Progent's skill at dealing with technical issues efficiently translates into your business conserving money.

Progent's Remote Service Technologies
Through years of experience, Progent has fine tuned an array of optimized technologies and field-tested processes that promote the maximum level of efficiency for online help and repair for small and midsize company IT networks. Progent provides protected VPN support for VPN gateways from multiple popular companies including Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN technology permits the staff of Progent's remote service group to interface to your company's computer system remotely without violating system security.

Progent's sophisticated technical support reporting system keeps extensive histories for the service that Progent's customers have been provided. Progent's authorized consultants have the benefit of the specifics of support rendered to every Progent customer by any consultant. This database of anomalies and responses is stored as a quickly accessible proprietary database that permits Progent's online technical experts to communicate their knowledge company-wide to make sure that the efficiency of Progent's technical support improves over time. Progent's high-level certifications and close relationships with key technology companies including Cisco and Microsoft permit access to additional extensive support databases and allow priority response from vendors' internal support staff so Progent's online service specialists are able to determine the best resolutions in the least time.

Get Remote UNIX, Linux, Sun Solaris, or Mac OS X Network Assistance from Progent
To access Progent's phone services in Newark or anywhere in New Jersey or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Emergency Support.

Remote Network Support Services Provided by Progent
Progent's remote technical service professionals have advanced credentials in an extensive set of disciplines. This broad scope of technical skills enables Progent's consultants to manage virtually any problem that may take place in a small company information system. Credentials awarded to Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent technical support engineers include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional, Voice Professional, and Design Professional.

To support businesses with multi-platform networks, Progent also offers access to consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM consultants, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional consultants.

Phone-based services provided by Progent to customers in Newark and anywhere in the state of New Jersey include:

  • UNIX/Linux, Sun Solaris, and Mac OS X Expertise
    Progent's UNIX/Linux, Solaris, and Mac OS X phone-based support services cover a broad range of information technology such as network infrastructure, email systems, network and process security, UNIX and Windows coexistence, virtual server technologies for server hardware economization and simplified administration, and migration from older systems to the latest Windows or Linux-powered environments. Progent's team-based approach to resolving technical problems enables quick escalation, when required, to engineers with appropriate expertise to handle challenging situations. This expedites solutions of urgent problems, minimizes network downtime, and lowers support costs.

    Progent's UNIX/Linux support engineers can offer emergency phone-based assistance for resolving problems within UNIX, Linux, or Solaris networks based on leading versions of UNIX such as:

    Important Linux versions for which Progent offers expertise include:

  • Contact a Cisco CCIE for Complex Network Troubleshooting
    Cisco Infrastructure Consultants for Newark, New JerseyThe Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for network infrastructure consultants, and validates a consultant's network technology skills at the master level. Cisco CCIEs know how to resolve the most stubborn challenges occurring in network infrastructure planning, installation, management, protection, and problem solving. CCIEs can cooperate closely with Cisco's in-house product support engineers in analyzing problems with IOS network administration utilities and developing workarounds or locating program updates. Cisco qualified CCIEs represent an excellent value because their depth of experience enables them to fix even the most difficult problems quickly. In common instances, less qualified engineers can wrestle for many hours or days with identical tasks that a Cisco CCIE can dispose of in minutes. Few service organizations make CCIEs accessible to support small and mid-size companies. Progent offers quick phone contact with a Cisco-qualified CCIE so your company can get timely help for complex network issues that are impacting business productivity but are outside the experience of your local IT support group or consultant. Progent's Cisco CCIE engineers can communicate with your computer system using state-of-the-art remote troubleshooting technology to perform fast, secure, and economical analysis and repair. Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's popular family of infrastructure appliances including PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services routers, wireless access points, Cisco Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst family switches, as well as Virtual Private Network solutions.

  • Authorized Windows Support
    Microsoft Windows Experts for Newark, New JerseyProgent's Microsoft-qualified remote service professionals can deliver network repair and IT help for the complete line of Microsoft server products. Progent is a Microsoft Gold Partner and can provide your organization the assistance of support professionals who can help you with a wide range of technology support including Windows Server 2012 R2 planning and deployment, Windows Server 2008 installation, Microsoft Exchange Server 2016 migration, Exchange Server 2013 configuration, Exchange 2010 maintenance, SharePoint Server design, Skype for Business migration consulting, Lync Server 2013 integration and Microsoft Communications Server troubleshooting, Forefront Threat Management Gateway management and ISA Server maintenance, SQL Server 2016 migration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager resource monitoring, Project Server and Server Online training, SBS Server support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent also offers a wide range of online PC desktop support and troubleshooting services such as Microsoft Windows 7 integration, moving to 64-bit desktop software, configuring Microsoft Office 2010, and streamlining PC desktop image creation.

  • CISSP, ISSAP, and CISM Certified Network Security Professionals
    CISSP Qualified Network Security Experts for Newark, New JerseyProgent's certified CISSP, ISSAP, and CISM security engineers offer a range of security solutions that can strengthen the protection of your UNIX, Linux, Solaris, Mac or Windows network against assaults or help your company to recover quickly following a serious breach. Security solutions offered by Progent cover in depth security evaluation using utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Hydra; quick recovery from virus and worm assaults; installing firewalls; establishing secure architectures for remote and mobile access; guarding your email system from viruses, spam and DHA attacks; and instituting 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent offers advanced online support to help organizations of all sizes integrate their information networks with leading public cloud platforms such as Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective environments that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid architectures that combine local resources as well as public clouds. To assist you to integrate public clouds with networks, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of background providing advanced consulting support online, and Progent can make sure you complete your cloud integration initiatives on schedule and affordably.
Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class online consulting professionals for special projects that small companies often request. Progent's charges for longer-term development or consulting projects are determined based on the qualifications of the consultants required. Progent's background in these important fields of information technology allows customers to execute major projects economically and on time. Progent's special remote engineering solutions include:
  • Call Center Expertise
    Progent's Help Desk programs for small companies with environments that incorporate UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft platforms include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing services are well suited for smaller companies who lack the budget to assemble and manage an in-house Help Desk but who require fast access to an efficient Help Desk Call Center with professional phone assistance plus the technical depth to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for larger businesses and acts as a seamless supplement to your current Call Center team. Progent's Virtual Help Desk Call Center can act as an escalation alternative for the toughest computer system issues, or be available in those instances when your regular service providers are swamped.

    Progent's Call Center consulting support can support you in establishing an efficient new Help Desk Call Center or improving your current one, evaluating or customizing Help Desk software products to address the particular demands of your business, or adding temporary online personnel to reinforce your internal Call Center team to handle demanding scenarios such as software migrations, major updates, or rolling out brand new applications.

    Progent's Help Desk team of experienced network consultants gives your customers in Newark or anywhere in the state of New Jersey rapid contact with a dependable support group with years of experience delivering phone help and online troubleshooting for networks based on UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft products. Progent's concentration is to give the Call Center recognition as a significant enabler of business success, and Progent's aim is to solve instead of simply annotate network issues.

  • Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting Group provides phone-based and in-depth engineering support and education in special application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting, customization, and training for popular Microsoft applications including CRM, Microsoft Project, Microsoft Office Word, and Excel. To read more on Progent's expertise, customization, and training offerings for UNIX/Linux, Sun Solaris, Apple Mac, or Microsoft applications, see Progent's Applications Experts Team.

    Progent's Mac experts can support the creative facets of Mac environments by delivering remote help support and education in graphics, audio, and motion video. Progent's consultants offer assistance in a variety of Apple Mac programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific projects like scanning or digitizing audio or video or setting up an audio/video post production studio.

    Online Network and Server Monitoring Services
    Progent offers businesses in Newark, or anywhere in the state of New Jersey, remote network monitoring services based on Microsoft System Center Operations Manager, customized by Progent to accommodate your business so that your IT support is proactive and automated. By exposing potential trouble spots before they result in full-scale emergencies, remote monitoring can ward off stressful and costly network breakdowns. Progent can also assist with system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple Mac environments, Microsoft networks, or environments that support a mix of OS platforms.

How Your Newark Business Can Contact Progent's Online Service Professionals
To contact Progent about emergency online help with UNIX, Linux, Sun Solaris, or Apple Mac environments, visit Progent's Emergency Remote Help, phone 1-800-993-9400, or see Contact Progent.

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