Fast and Affordable Remote Technical Support for Newark Computer Networks
Fast Online Consulting for Newark SystemsFor businesses located in Newark or anywhere in New Jersey, Progent offers online help for computer systems based on any mix of Microsoft Windows, Cisco, Mac, or Linux platforms. Progent's Microsoft certified consulting experts have provided online support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to solve complex infrastructure issues, plus the services of CISSP and CISM-accredited security engineers to handle high-level security design and diagnostic jobs.

Progent's online support engineers provide excellent value due to the fact that they possess the practical background and have access to the advanced technology necessary to solve the majority of information system issues rapidly. Efficient support lowers direct expenses because solutions use up minimal billable minutes. Remote support also avoids the cost of sending an engineer to your office. Your company saves additionally with incidental expenses by reducing or eliminating network outages and related costs resulting from business disruption, disgruntled clients, idle workers, and de-focused management. Progent's advanced online technical support know-how is particularly valuable for organizations that depend on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be useful.

Progent's pricing model for remote support is designed to stretch your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you pay just for the support that you actually get. In contrast to typical online support organizations, Progent requires no initialization fee or minimum payments. Progent's per-minute billing unit and clean policy for pricing prevent situations where quick solutions somehow turn into big bills. Progent's penchant for solving problems quickly means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an arsenal of optimized technologies and field-tested processes which allow the maximum degree of effectiveness for remote consulting and troubleshooting for IT networks of all sizes. Progent offers secure VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the engineers of Progent's remote service group to connect to your computer system without breaching network security.

Progent's sophisticated service database application keeps detailed histories for the support that Progent's clients have received. Progent's authorized service personnel have access to the specifics of services provided to each Progent customer by any engineer. This archive of problems and responses is organized as a quickly retrievable proprietary database that allows Progent's remote support experts to communicate their experiences with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's advanced certifications and working associations with important industry leaders such as Cisco and Microsoft open up other extensive support databases and permit quick access to manufacturers' internal engineering staff with the result that Progent's remote service specialists can arrive at optimal solutions promptly.

Remote services available from Progent to companies in Newark and throughout the state of New Jersey include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, fixed-price services designed to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by some of the industry's leading corporations. The ProSight suite of outsourced network management services addresses all critical facets of information technology such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security vendors to deliver web-based management and world-class security for your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email that originates and ends inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based analysis technology to defend endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a unified platform to automate the entire threat progression including filtering, detection, containment, remediation, and forensics. Top features include one-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital files, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, track, enhance and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating tedious network management activities, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that require critical updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the health of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management personnel and your assigned Progent consultant so that any looming issues can be addressed before they have a chance to disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to a different hosting solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time spent trying to find vital information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT information. Whether youíre making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory environment. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include easier management, better compliance with data security standards, higher utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's preparedness to block or recover rapidly after a ransomware attack. Progent will consult with you directly to gather information about your current security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective security and backup system that aligns with your company's requirements. For details, visit The ProSight Ransomware Preparedness Report.

Additional Consulting Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology programs. Billing charges for longer-term development or consulting tasks are set according to the qualifications of the engineers assigned. Progent's background in these important fields of computer technology enables customers to execute major projects economically and on schedule. Progent's special online consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk programs for companies with networks based on Windows, Cisco, Apple Mac, UNIX, or Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Help Desk outsourcing services are well suited for organizations who lack the budget to assemble and manage an in-house Help Desk Call Center but who require fast access to an efficient Help Desk with proficient phone support plus the expertise to escalate complex problems to advanced consultants.

    Progentís Virtual Help Desk Call Center is intended for bigger businesses and serves as a transparent addition to your existing Call Center team. Progent's Virtual Call Center can operate as a an escalation resource for the most difficult computer system challenges, or be available in hectic instances when your other resources are overwhelmed.

    Progent's Call Center team of experienced network consultants offers your computer users in Newark or anywhere in the state of New Jersey instant communication with a dependable network service resource with extensive background providing telephone-based support and online diagnostics for IT systems based on Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux products. Progent's focus is to earn the Help Desk perception as a solid contributor to business efficiency, and Progent's policy is to resolve and not simply annotate technical problems.

  • Business Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Consulting Group can supply phone-based advanced engineering expertise and education in special business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, custom development, and education for familiar Microsoft applications such as CRM, MS Project, Microsoft Office Word, and MS Excel. To learn more information about Progent's consulting, custom programming, and education services, go to Progent's Business Application Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Newark, or anywhere in the state of New Jersey, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to suit your business so that your network maintenance is proactive and automated. By exposing emerging trouble spots before they grow into full-scale emergencies, system monitoring can ward off stressful and expensive information system crises. Progent can also deploy network monitoring tools such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or Mac OS X environments, Windows environments, or environments that support a combination of OS platforms.
How Your Newark Company Can Contact Progent's Remote Service Professionals
To contact Progent about urgent remote expertise with Microsoft, Mac OS X, or Linux networks, go to Progent's Nationwide Online Support, call 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Newark or throughout the state of New Jersey, Progent's phone-based computer support engineers are ready to provide effective and cost-effective IT support whenever your business requires it. More than a decade of providing online tech support has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to refine remote connectivity technology to fix IT problems rapidly while avoiding the cost and lost productivity associated with on-site service calls.

Even if your Newark business deals with a regular independent consultant or employs an in-house organization that know how to deal with the majority of computer issues, Progentís Microsoft and Cisco certified consultants are available to provide an easy and transparent remote expansion of your local resources for situations when your usual IT support personnel either don't have the bandwidth or the expertise to handle unexpected system emergencies or especially complex integration projects.

Advantages of Progent's Network Help for Offices in Newark
Progent's online technical help services allow your Newark organization to enjoy the advantages of timely, enterprise-grade network support without the expense of managing a full-time IT staff. Your information system will derive greater strategic value by being increasingly reliable, productive, and secure. Advantages to your business include:

  • Convenient remote expansion of your on-site IT resources
    For most companies in Newark or anywhere in New Jersey, local network support providers, whether consisting of freelance consultants or an internal maintenance staff, can solve the majority of network problems. On the other hand, IT crises can occur when local support personnel are too busy or unavailable, and some problems may be associated with technology that is unfamiliar to your onsite service personnel. In these cases, Progent's online support experts provide a convenient, quick, and affordable way to supplement your regular help and to convey valuable information to increase your capability to deal with downstream issues locally.

  • Reduced Dependence on Individual Service Providers
    For network maintenance, smaller businesses often depend on individual freelance service providers. Although independent service people have less overhead than larger service organizations and can often charge lower rates, they are often overextended, making it hard to respond rapidly to urgent situations. If a freelance service provider is busy with another client, sick, on vacation, or in training, the absence of reserve personnel may force your business to go without assistance during an IT crisis. As your business grows, network unavailability and problems with vital applications become more costly. The budget you thought you were saving on an independent can be eaten up fast by reduced productivity. Progent offers a dependable source of reserve support experts to insure your IT system stays available.

  • Create a Solid Basis for Smooth Growth
    Companies typically start with an IT system implemented on a shoestring budget. Without a robust infrastructure, band-aid repairs can get piled on top of an unstable foundation. When a network grows, reliability and scalability issues can impede the success of the business. Such badly built environments need careful assessment, intelligent long-term planning, and wide technical expertise to evolve to a network architecture that can offer the solid foundation to meet vital business demands and facilitate downstream expansion.

  • Work with Problem Solvers Instead of Technology Vendors
    Smaller businesses require advice and technical education to navigate through an increasingly complex array of technology alternatives capable of accelerating business success and enhancing productivity. They hardly need a network consultant who is attempting to sell a certain vendor's products. IT consulting and product selling can lead to a situation where the proposed solution is designed around a predetermined product instead of the true requirements of a client. Progent avoids these dilemmas by selling only services instead of products. This allows Progent to align technical expertise with the best needs of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of technical background, fine tuned support tools, and understanding of enterprise networking enable companies to avoid the limitations of excessive reliance on smaller service firms, independent freelance consultants, or limited in-house IT help.

Progent stands out by offering:

  • In-depth Expertise in Microsoft's Full Family of Servers
    Progent can provide world-class support for Microsoftís leading server platforms with services that include Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration help, Microsoft Windows Server 2008 migration, Microsoft Windows Server 2003 upgrades, MS Exchange Server 2016 planning and deployment, Exchange 2013 consulting, Microsoft Exchange 2010 Server support, Exchange Server 2007 and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, and Microsoft SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-site help by the minute. Consequently, you are charged only for delivered support. Progent does not impose a more expensive rate for after-hours or emergency service, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no minimum fee and asks no retainer for services provided during regular business hours. Many support firms demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big bills for fast solutions so you won't be tempted to permit less critical problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many independent consultants or small support firms who provide minimal documentation or details of services performed, each service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the service reports sent by every consultant to each client. The practice of documenting and archiving service activity results in more efficient support and eliminates a slew of typical misfortunes such as when a support client is effectively held hostage to a consultant who refuses to release vital service information.

  • Automated Server Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting firms to provide round-the-clock remote monitoring services powered by MS Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By revealing possible problems before they cause downtime, system monitoring can keep your information network from stressful and expensive service losses.
How Does My Business Start Getting Remote Computer Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Technical Support.















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