Immediate Remote Troubleshooting for Newark Computer Networks
Urgent Phone Technical Support for Newark SystemsFor companies located in Newark or anywhere in New Jersey, Progent offers online technical support for computer systems based on any mix of Microsoft, Cisco, Macintosh, or Linux/UNIX platforms. Progent's Microsoft qualified engineers have delivered remote support to companies in all 50 states in the United States. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE network specialists to help with challenging networking problems, as well as the services of CISA and CISSP-certified security consultants to handle high-level security architecture and diagnostic jobs.

Progent's remote support engineers provide exceptional leverage because they have the real-world background and have access to the advanced tools needed to solve most information system issues rapidly. This lowers immediate costs because solutions use up minimal billable minutes. Remote support also avoids the cost of sending a consultant to your office. Your organization benefits even more with indirect costs by minimizing or avoiding system downtime and associated losses due to business disruption, upset clients, unproductive employees, and distracted executives. Progent's extensive online consulting expertise is especially important for organizations that are dependent on public clouds for critical infrastructure or software like Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an alternative.

Progent's pricing model for online help is structured to stretch your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced only for the services that you actually get. In contrast to many remote support organizations, Progent imposes no initialization surcharge or minimum fees. Progent's per-minute billing unit and simple model for pricing prevent situations where fast repairs somehow end up as major bills. Progent's penchant for dealing with technical issues quickly means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has refined an array of optimized technologies and field-proven processes which promote the maximum level of effectiveness for remote technical support and troubleshooting for IT systems of any size. Progent offers protected VPN support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the staff of Progent's Technical Response Center to communicate with your computer system remotely without compromising system security.

Progent's advanced service reporting application stores comprehensive histories of all support that Progent's clients have been provided. Progent's staff service personnel have access to the details of all help rendered to every customer by every Progent engineer. This database of issues and solutions is stored as a conveniently accessible internal knowledge base that allows Progent's online technical experts to share their knowledge with the whole team to ensure that the value of Progent's support improves daily. Progent's advanced accreditations and formal partnerships with major industry leaders such as Cisco and Microsoft open up other massive technical support databases and permit fast response from manufacturers' internal support staff with the result that Progent's online service specialists can come up with optimal solutions in the least time.

Online technical services available from Progent to clients in Newark and throughout the state of New Jersey include:

Additional Support Services Available from Progent
Progent offers the skills of world-class remote consulting experts for special information technology projects. Billing charges for ongoing development or consulting tasks are determined according to the qualifications of the consultants involved. Progent's experience with these important fields of computer technology enables clients to execute critical initiatives economically and on time. Progent's special online engineering services include:
  • Help Desk Call Center Support
    Progent's Help Desk support alternatives for organizations with environments that incorporate Microsoft, Cisco, Mac OS X, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing support services are well suited for businesses who lack the resources to build and maintain an in-house Help Desk but who require quick access to an effective Help Desk Call Center with professional telephone assistance plus the ability to escalate the most challenging problems to high-level consultants.

    Progent's Help Desk consulting expertise can guide you in establishing an efficient new Help Desk Call Center or revamping your current organization, identifying or enhancing Call Center application software to handle the special needs of your corporation, or adding occasional phone support staff to reinforce your in-house Call Center team during high-demand situations like software migrations, mass updates, or rolling out new applications.

    Progent's Help Desk staff of seasoned network consultants provides your computer users in Newark or anywhere in the state of New Jersey rapid communication with a dependable network service group with extensive background providing phone consulting and remote troubleshooting for computer environments based on Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux products. Progent's concentration is to give the Help Desk the reputation as a solid driver of company efficiency, and Progent's intent is to solve rather than simply record network issues.

  • Business Applications Services: Training, Customization, and Troubleshooting
    Progent's Applications Experts staff can supply online and in-depth engineering support and education in special application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and education for popular Microsoft applications including Microsoft CRM, MS Project, Office Word, and Microsoft Excel. To learn more information about Progent's consulting, custom programming, and education offerings, refer to Progent's Business Application Experts Services.

  • Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    Email Guard is Progent's email security platform that uses the services and infrastructure of leading information security companies to provide centralized control and world-class protection for your inbound and outbound email. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a first line of defense and blocks most threats from making it to your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further layer of inspection for incoming email. For outbound email, the onsite gateway provides AV and anti-spam filtering, DLP, and encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. Learn more about Progent's Email Guard Spam Filtering, Virus Defense, Email Content Filtering and Data Leakage Protection.

  • ProSight Active Security Monitoring (ASM) Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection service that utilizes cutting edge behavior analysis technology to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight DPS Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a flat monthly rate, ProSight DPS automates your backup processes and enables rapid recovery of critical files, apps and virtual machines that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory requirements such as IPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your business-critical data. Learn more about ProSight DPS managed cloud backup and recovery.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through advanced integration with Windows Server 2016, Windows 10; cohesive management of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to design and configure a new deployment of System Center 2016, extend or tune your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Newark, or anywhere in the state of New Jersey, remote hybrid network monitoring by providing Microsoft System Center Operations Manager consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to suit your business so that your IT support is proactive rather than reactive. By anticipating looming problems before they expand into crashes, system monitoring can ward off disruptive and costly information system failures. Progent can also provide help with server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple Mac environments, Windows environments, or systems powered by a combination of operating systems.
How Your Newark Business Can Contact Progent's Remote Service Professionals
To contact Progent about urgent phone-based help with Windows, Mac OS X, or Linux/UNIX environments, go to Progent's Emergency Online Help, phone 1-800-993-9400, or see Contact Progent. For companies and new businesses in Newark or anywhere in the state of New Jersey, Progent's online computer support engineers are ready to provide professional and economical system help the moment your organization needs it. More than a decade of delivering online tech support has earned Microsoft Gold certification for Progent's consultants and has allowed Progent to develop world-class troubleshooting skills and to refine remote connectivity technology to repair IT problems quickly while eliminating the cost and lost productivity that comes with on-premises support visits.

Even if your Newark company has a regular freelance support technician or employs an in-house organization that can handle common computer problems, Progentís Microsoft certified consultants can still provide a convenient and seamless remote extension of your on-site resources for situations when your regular service personnel either don't have the bandwidth or the knowledge to address sudden system crises or particularly challenging integration projects.

Advantages of Progent's Network Help for Offices in Newark
Progent's remote support services allow your Newark business to have the benefits of immediate, world-class network support without the expense of maintaining an in-house IT staff. Your information system will acquire added business worth by being more available, productive, and protected. Advantages to your business include:

  • Seamless virtual extension of your on-site support resources
    For most organizations in Newark or anywhere in New Jersey, nearby computer support resources, whether consisting of freelance consultants or an in-house IT staff, can take care of typical network problems. However, major troubles can occur when local resources are too busy or absent, and some problems may involve technology that is unfamiliar to your usual service personnel. In these situations, Progent's on-call support experts provide an easy, fast, and economical way to augment your regular help and to transfer useful information to improve your capability to handle future issues in-house.

  • Reduced Dependence on Freelance Consultants
    For IT support, smaller organizations commonly rely on independent freelance consultants. Although independent consultants carry less overhead than big service companies and can often charge lower rates, they are often stretched too thin, making it difficult to respond quickly to urgent situations. If an independent service provider is occupied with another client, ill, on a trip, or in class, the lack of fallback personnel may require your company to go without help during an IT crisis. As your business expands, network unavailability and trouble with vital applications become more costly. The money you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent offers a ready source of reserve service experts to insure your IT system is always up and running.

  • Create a Solid Basis for Seamless Growth
    Companies often start with an information system created on a modest budget. Lacking a proper infrastructure, slap-dash repairs often get thrown onto an unstable foundation. When a network grows, reliability and expandability issues can hinder the success of the organization. These poorly designed systems need proper analysis, intelligent long-term planning, and broad-based IT expertise to upgrade to a network infrastructure that can deliver the stable foundation to meet current business requirements and ease downstream expansion.

  • Work with Problem Solvers Instead of Technology Resellers
    Smaller companies need advice and technical training to negotiate an ever more complicated maze of product alternatives capable of promoting business growth and improving efficiency. They do not need a computer engineer who is motivated to earn a commission on a specific vendor's products. Network consulting and product sales can result in a scenario where the recommended solution is built around a predetermined product instead of the genuine requirements of a business. Progent avoids these dilemmas by selling just services rather than products. This enables Progent to align IT expertise with the best needs of clients.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's staff size, range of technical expertise, fine tuned remote support software, and understanding of enterprise networking enable companies to avoid the limitations associated with excessive dependence on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco certified consultants average longer than a decade of real-world industry experience, at the forefront of network service, executing a broad range of technical tasks for a large array of businesses. Every Progent support professional shares a refined set of personal best practices which are combined into shared best practices standards that Progent instills in its support team. This means that you get not only expert IT help, but also a support engineer with field-tested approaches for using technical knowledge to solve real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone support and on-site help per minute. As a result, you are charged only for delivered support. Progent does not demand a more expensive rate for off-hours or priority service, and within California or in regions where Progent provides in-person support, Progent does not charge for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no startup fee and asks no monthly commitment for support services provided during normal business hours. Many service organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large bills for quick solutions so you won't be forced to allow minor problems to fester.

  • Complete Records of IT Services
    Progent has created a sophisticated support reporting system that records and formats complete documentation for all delivered support activities. Unlike some independent consultants or small support organizations who provide minimal documentation or specifics of tasks done, every service provided by Progent is accompanied by full documentation. Each Progent consultant has access to the support documentation transmitted by each consultant to each client. The discipline of documenting and organizing support records results in more effective support and avoids a slew of typical problems such as when a service client is virtually held captive to a consultant who wonít release the keys to the kingdom.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting companies to provide 24x7 network monitoring services based on Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By revealing possible problems before they result in downtime, network monitoring can save your IT network from stressful and costly service disruptions.
How Does My Business Begin Receiving Remote Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.

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