Fast and Affordable Online Support for Newark Computer Networks
Urgent Remote Help for Newark NetworksFor companies in Newark or anywhere in the state of New Jersey, Progent provides online help for computer systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux technology. Progent's Microsoft certified professionals have provided online support to companies in every state in the U.S. (Check out testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to help with challenging infrastructure problems, plus the assistance of CISA and CISM-accredited security consultants to help with high-level security architecture and diagnostic jobs.

Progent's online support engineers provide exceptional value because they have the practical experience and have access to the sophisticated tools needed to resolve most information system problems rapidly. Efficient support lowers immediate costs since service calls accumulate fewer billable minutes. Online help also eliminates the cost of dispatching an engineer to your location. Your organization saves even more in incidental expenses by reducing or avoiding system downtime and related costs resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused executives. Progent's advanced online consulting expertise is especially important for organizations that rely on public clouds for critical network infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an option.

Progent's billing model for online support is structured to stretch your network support dollar. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced just for the services that you actually get. Unlike typical remote support firms, Progent imposes no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean policy for pricing avoid scenarios where quick repairs somehow end up as substantial invoices. Progent's skill at solving problems efficiently means your business saves cash.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has fine tuned a set of optimized technologies and proven methodologies which permit the highest level of efficiency for online engineering help and repair for information systems of any size. Progent provides secure VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the engineers of Progent's remote service group to connect to your company's network remotely without breaching corporate security.

Progent's proven service reporting system includes detailed histories of the support that Progent's customers have been provided. Progent's staff consultants have the benefit of the history of support provided to every Progent client by any Progent consultant. This database of trouble tickets and responses is organized as a conveniently exploitable internal database that permits Progent's online technical engineers to communicate their knowledge company-wide to ensure that the efficiency of Progent's support improves daily. Progent's advanced certifications and close relationships with major vendors such as Cisco and Microsoft make available additional vast technical databases and permit priority response from manufacturers' in-house product engineers with the result that Progent's remote service experts are able to arrive at the most efficient resolutions promptly.

Online technical services available from Progent to clients in Newark and anywhere in the state of New Jersey include:

ProSight Flat-rate Managed Services for Small and Mid-size Organizations
Progent offers a family of affordable, flat-rate managed services designed to enable small and mid-size businesses to utilize the same best-of-breed IT solutions used by some of the world's top corporations. The ProSight series of IT management outsourcing services addresses all critical aspects of modern networking such as email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which routinely evade traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to automate the complete threat progression including filtering, detection, mitigation, remediation, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced heuristics for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools packaged within one agent managed from a unified console. Progent's security and virtualization consultants can help your business to plan and implement a ProSight ESP environment that meets your organization's specific needs and that allows you demonstrate compliance with legal and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent's consultants can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup processes and enables fast restoration of critical files, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR consultants can provide advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your business-critical data. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top information security companies to deliver centralized control and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter acts as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the onsite security gateway provides AV and anti-spam protection, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends within your security perimeter. For more details, see Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map, monitor, enhance and troubleshoot their networking hardware like switches, firewalls, and load balancers as well as servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off common chores such as network mapping, expanding your network, locating devices that need critical software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the health of critical computers that power your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management personnel and your Progent engineering consultant so all looming issues can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hosting environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common location for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their network. Powered by some of the top remote monitoring and management tools available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant benefits like a cleaner Active Directory (AD) environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, improved compliance with data security regulations, higher utilization of network resources, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent information assurance consultant. The interview is designed to help assess your organization's preparedness either to block or recover rapidly from a ransomware attack. Progent will work with you directly to gather information about your existing AV defense and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create an efficient AV and backup system that meets your business needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for special IT projects. Billing charges for ongoing development or consulting projects are set according to the level of expertise of the engineers involved. Progent's background in these special fields of computer technology enables clients to execute critical initiatives within budget and on schedule. Progent's special remote consulting solutions include:

  • Call Center Services
    Progent's Help Desk Call Center support programs for organizations with networks based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk operations consulting. Progent's Call Center outsourcing support services are a convenient solution for organizations who lack the resources to support an internal Help Desk Call Center but who require fast communication with a dependable Help Desk Call Center with proficient telephone assistance plus the expertise to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Help Desk Call Center is intended for bigger businesses and operates as a seamless extension of your established Call Center staff. Progent's Virtual Call Center can serve as a an escalation alternative to handle the most difficult network issues, or be available in those instances when your other resources are swamped.

    Progent's Call Center staff of experienced network professionals offers your computer users in Newark or anywhere in the state of New Jersey fast contact with an effective support resource with substantial experience offering telephone-based support and remote troubleshooting for computer environments powered by Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk perception as a crucial driver of company productivity, and Progent's goal is to solve and not merely annotate IT problems.

  • Business Applications Services: Training, Custom Programming, and Problem Solving
    Progent's Applications Consulting Team offers phone-based professional engineering support and training in specific application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers expertise, customization, and training for popular Microsoft applications including CRM, Office Project, Microsoft Office 365 Word, and Office 365 Excel. To find out additional information on Progent's expertise, custom programming, and education offerings, go to Progent's Business Application Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive management of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from an earlier release of System Center, or debug your System Center solution.

  • Remote Hybrid Network Monitoring and Reporting Support
    Progent can deliver organizations in Newark, or anywhere in the state of New Jersey, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager support. Progent can customize Operations Manager to accommodate your environment so your network support is proactive rather than reactive. By exposing possible trouble spots before they expand into crashes, remote monitoring can head off disruptive and costly information system breakdowns. Progent can also deploy system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Windows environments, or systems powered by multiple operating systems.
How Your Newark Company Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency remote help with Microsoft, macOS and OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Online Help, phone 1-800-993-9400, or go to Contact Progent. For offices and startups in Newark or throughout the state of New Jersey, Progent's online computer support specialists can provide expert and affordable IT support the moment your company has to have it. More than a decade of offering remote repair services has led to Microsoft Partner status for Progent's consultants and has allowed Progent to develop world-class troubleshooting capability and to refine online access technology to fix computer problems quickly while avoiding the cost and lost time associated with in-person service visits.

Even if your Newark office deals with a regular independent consultant or employs a full time IT staff that know how to handle the majority of computer problems, Progentís Microsoft certified consultants can still provide an easy and transparent remote expansion of your local resources in cases when your regular IT support personnel either lack the availability or the knowledge to fix unexpected system crises or especially complicated integration projects.

Features of Progent's Remote Computer Support for Newark
Progent's phone help, Internet-based troubleshooting, network security expertise, and system administration services offer companies in Newark or anywhere in the state of New Jersey the greatest leverage for your support investment. Whether you require occasional phone help and Internet-based network repair or full-time Help Desk outsourcing support and network administration, Progent's experts can provide your office enterprise-level network support while allowing you to avoid the expense and administration overhead of maintaining a full-service in-house IT organization. Key features of Progent's National Remote Support program include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, breadth of technical experience, refined support tools, and familiarity with corporate IT allow companies to avoid the pitfalls associated with exclusive reliance on smaller service organizations, independent freelance service providers, or limited in-house resources.

Progent stands out by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco certified consultants average longer than ten years of real-world professional experience, at the front lines of network service, executing a broad range of technical tasks for a large mix of clients. Each Progent support professional shares a refined collection of personal best practices which are combined into company-wide leading practices standards that Progent teaches its consulting personnel. This means that you get not just world-class IT skills, but also a consultant with field-tested methods for using technical knowledge to solve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for online service and in-person visits by the minute. As a result, you owe exclusively for delivered services. Progent does not impose a higher rate for off-hours or priority support, and within California or in areas where Progent offers on-premises service, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and asks no monthly commitment for support services delivered during regular working hours. Many support organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids big bills for fast solutions so you won't be forced to allow simple problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to handle technical issues that are within their comfort zone, Progent can focus on delivering high-value services where Progent has little competition. Businesses who utilize familiar freelance service providers or who employ in-house IT staffs benefit when Progent transfers knowledge about new technology and proven processes to make their networks more robust, protected, and efficient.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the few consulting firms to provide 24x7 system tracking services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating possible issues before they result in downtime, system monitoring can save your information network from stressful and expensive service losses.
How Does Our Company Begin Receiving Online Network Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT support, go to Immediate Online Support.















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