Even if your Newark company relies on a local independent support technician or maintains an in-house IT staff that can deal with day-to-day network problems, Progent’s Microsoft and Cisco certified engineers offer a convenient and transparent remote expansion of your local resources for situations when your regular IT support personnel either lack the bandwidth or the experience to address unexpected network emergencies or especially complex integration projects.

Features of Progent's Remote Network Support for Newark
Progent's phone help, Internet-based troubleshooting, system security consulting, and network management services offer small companies in Newark or throughout the state of New Jersey unparalleled leverage for your support investment. Whether you need one-time telephone support and remote network repair or full-time Help Desk Call Center support and network management, Progent's professionals can provide your small business world class network support while allowing you to avoid the expense and administration overhead of running a full-service internal IT staff. Key features of Progent's online help services include:

• Immediate Phone Access to Microsoft Qualified Experts
  Progent's team of Microsoft-certified engineers can provide fast and affordable expertise to small businesses in Newark and is also ideal for customers in more remote areas of New Jersey that lack consultants with proven experience supporting Microsoft's current family of server technologies. All Progent engineers have at least 10 years of background supporting Microsoft solutions. As a Microsoft Gold Certified Partner consulting company, Progent has access to a broad array of Microsoft support tools, technical databases, and continuing training.

• Per Minute Rates to Minimize Expenses
  Progent offers online help on a minute-by-minute basis, so you are charged only for the services you receive. Progent has no minimum fee for online help and requires no ongoing retainer. This keeps you from paying big invoices for routine repairs.

• Availability of Cisco Certified Network Infrastructure Specialists
  As a Registered Partner for Cisco Systems, Progent offers the services of authorized professionals who have expertise in planning, deploying, and supporting networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you build fast, high-availability, and secure connectivity for local and remote networking.

• Application Experts Consulting
  Progent's core support services consist of technology integration, MS Exchange expertise, network security planning, and Help Desk outsourcing services. Progent's Application Experts group can provide world-class consulting expertise for specific business applications. Help available from the Application Experts Team covers:
  • Microsoft Dynamics Great Plains Support and Programming
  • Microsoft Dynamics Customer Relationship Management Help
  • Microsoft Office Project Training
  • MS Excel Consulting
  • MS Word Consulting
  • Crystal Reports, Microsoft Office Access, and FRx Custom Reports
  • UNIX, Linux and Sun Solaris Integration
  • Apple Mac Help
  By offering a convenient one-stop resource for IT generalists and specialists, Progent can tailor timely, inexpensive, and thorough IT solutions that align with the special requirements of your business.

• Sophisticated Online Connectivity Software
  Protected online connectivity allows Progent's service professionals to see exactly what your customers see. This makes it possible to find fast solutions to issues that could otherwise require a costly personal service call. Effective remote access software and experienced technicians combine to allow Progent to resolve most IT problems quickly and economically. Progent is an industry leader in online support and automated network tracking.

• Compatibility with Leading VPN Gateways
  Progent supports secure VPN access for gateways from leading VPN vendors including Microsoft, Cisco, Watchguard and Checkpoint. Secure VPN online access enables the engineers at Progent's Technical Response Center to repair your network remotely without jeopardizing system security.

• 24x7 Support for Maximum System Availability
  For small offices with vital applications, Progent offers 24x7 online technical services. Combined with remote 24x7 server monitoring based on Microsoft's MOM platform, this service can help ensure high network availability.

• Help Desk Call Center
  Progent's Help Desk Call Center programs are designed specifically for budget-conscious small organizations whose clients require immediate access to a Help Desk Call Center with expert phone support and complete escalation capability.

Benefits of Progent's Network Help for Small Offices in Newark
Progent's remote network troubleshooting services allow your City# small business to enjoy the benefits of immediate, expert network support without the expense of managing an in-house IT organization. Your information system will derive greater strategic worth by being more available, productive, and secure. Benefits to your business include:

• Seamless virtual extension of your on-site IT resources
  For most small companies in Newark and throughout New Jersey, local computer service resources, whether represented by outside consultants or an internal maintenance staff, can solve the majority of network issues. On the other hand, IT crises can spring up when local support personnel are overstretched or absent, and some problems may be associated with IT products that is beyond the scope of your usual support technicians. In these situations, Progent's online service specialists offer a convenient, fast, and budget-friendly way to supplement your regular help and to convey useful knowledge to improve your capability to resolve future problems locally.

• Reduced Dependence on Individual Consultants
  For IT maintenance, small companies commonly rely on individual freelance service providers. While freelance consultants carry less internal costs than big consulting organizations and can afford to charge marginally less, they are sometimes overbooked, making it hard to respond rapidly to urgent situations. If an independent service provider is occupied with another customer, ill, on vacation, or in training, the lack of reserve help may require your business to wait for help during an emergency. As your small business expands, system unavailability and trouble with vital applications become more expensive. The money you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent provides a reliable source of reserve support experts to make sure your network stays up and running.

• Build a Scalable Basis for Seamless Growth
  Small organizations often start with an information architecture implemented on a shoestring budget. Without a proper framework, slap-dash repairs often get thrown on top of an unstable foundation. When a network grows, stability and scalability issues can hinder the success of the organization. These badly designed systems need proper analysis, smart strategic planning, and wide technical knowledge to evolve to a network infrastructure that can provide the solid foundation to handle critical business requirements and simplify downstream expansion.

• Work with Problem Solvers Rather Than Technology Sellers
  Small companies require advice and technical education to navigate through an increasingly complex array of technology alternatives capable of accelerating business growth and improving productivity. These companies do not need a computer consultant who is motivated to sell a certain vendor's products. IT consulting and product selling can lead to a scenario where the recommended solution is built around a profitable product rather than the true needs of a small business. Progent avoids these conflicts by offering only services rather than products. This enables Progent to match IT consulting with the best interests of clients.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's number of employees, range of IT experience, fine tuned remote support software, and understanding of corporate IT enable small companies to escape the limitations of exclusive dependence on smaller consulting organizations, individual freelance consultants, or over=stretched internal IT help.

Progent adds value by offering:

• Certified Expertise in Microsoft's Full Family of Servers
  Progent offers in-depth support for Microsoft’s powerful server products with services that include Microsoft Windows 2003 consulting, Microsoft Windows 2000 migration, Microsoft Windows NT Server upgrades, Exchange 2003 Server expertise, Exchange Server 5.5 and Exchange 2000 Server moves, and SQL Server expertise.

• Best Practices
  Progent’s staff of Microsoft and Cisco qualified consultants average longer than a decade of hands-on industry experience, in the trenches of IT service, performing a wide range of technical tasks for a large array of customers. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its support staff. This ensures that you get not just world-class IT skills, but also a consultant with field-tested approaches for applying technical knowledge to repair actual IT problems quickly.

• Value Pricing
  Progent's pricing model is to bill for remote service and on-site help per minute. Consequently, you are invoiced just for received services. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in areas where Progent provides on-site support, Progent does not bill for travel except for urgent calls where on-site time is less than 4 hours. Also, Progent imposes no startup charge and asks no monthly commitment. Many support firms demand large minimum payments or charge for every quarter hour or longer. Progent's small granularity eliminates big bills for fast solutions so you won't be tempted to permit less critical problems to stay unaddressed.

• Full Documentation of IT Services
  Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all delivered services. Unlike many independent consultants or local support organizations who provide scant documentation or specifics of services done, each service provided by Progent is tracked by comprehensive documentation. Every Progent consultant has access to the service reports sent by every staff member to every client. The discipline of detailing and organizing support records results in more effective service and avoids a variety of typical problems such as when a service client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.

• Knowledge Transfer
  Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to handle problems that are within their scope, Progent can concentrate on providing hard-to-find skills where Progent has few competitors. Companies who work with trusted freelance consultants or who maintain in-house IT personnel benefit when Progent passes on information about critical technology and proven methodologies to make their networks more robust, protected, and efficient.

• Remote Network Monitoring with Microsoft MOM
  Progent is one of the only support firms to provide 24x7 network tracking services powered by Microsoft Operations Manager. MOM causes your network support to be anticipatory instead of reactive. By anticipating potential problems before they cause lost productivity, system monitoring can save your information network from painful and costly availability losses.

How Does My Business Begin Getting Remote Network Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for network help, go to Immediate Emergency Support.