Immediate Online Technical Support for Newark Networks
Immediate Online Consulting for Newark NetworksFor companies in Newark or anywhere in New Jersey, Progent provides online support for computer systems based on any mix of Microsoft Windows, Cisco, Apple Mac, or Linux technology. Progent's Microsoft certified consulting experts have provided remote troubleshooting to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to handle complex networking problems, as well as the services of CISSP-accredited security consultants to help with high-level security architecture and diagnostic jobs.

Progent's remote technical support engineers provide exceptional leverage due to the fact that they possess the real-world experience and have access to the sophisticated technology necessary to solve most network problems quickly. This reduces immediate expenses since service calls require minimal billable consulting minutes. Online support also eliminates the cost of sending an engineer to your office. Your organization benefits even more in incidental costs by minimizing or avoiding network downtime and associated losses stemming from business disruption, disgruntled customers and vendors, unproductive employees, and distracted executives. Progent's extensive online consulting experience is particularly valuable for organizations that rely on public clouds for vital network infrastructure or software such as Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing policy for remote help is structured to stretch your network support dollar. Progent charges per minute for phone assistance, so you are billed exclusively for the services that you actually get. Unlike typical online support companies, Progent requires no startup charge or minimum payments. Progent's per-minute billing unit and simple model for billing do away with situations where quick fixes somehow end up as substantial invoices. Progent's penchant for disposing of problems quickly means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has refined an array of customized tools and field-tested processes which ensure the highest degree of efficiency for remote engineering help and troubleshooting for information systems of all sizes. Progent provides protected VPN support for gateways from multiple popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the consultants of Progent's Technical Response Center to interface to your company's network remotely without breaching system security.

Progent's advanced service reporting application maintains extensive documentation describing the support that Progent's customers have been provided. Progent's staff engineers have access to the specifics of assistance provided to each Progent customer by every consultant. This archive of problems and fixes is organized as a readily retrievable support knowledge base that enables Progent's online technical professionals to share their knowledge with the whole team to ensure that the effectiveness of Progent's technical support grows daily. Progent's advanced certifications and formal partnerships with important industry leaders such as Cisco and Microsoft make available additional massive technical support knowledge bases and allow priority access to vendors' in-house engineering staff with the result that Progent's online service experts can come up with the most efficient solutions promptly.

Online technical support services provided by Progent to companies in Newark and anywhere in the state of New Jersey include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price services intended to enable small and medium-size businesses to benefit from the same best-of-breed technology used by some of the industry's top corporations. The ProSight portfolio of IT management outsourcing services covers all critical areas of modern networking including email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, and infrastructure management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading information security companies to deliver web-based management and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of threats from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's onsite gateway device adds a deeper layer of analysis for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes cutting edge behavior machine learning tools to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily evade legacy signature-matching AV tools. ProSight ASM protects local and cloud resources and offers a single platform to address the entire malware attack progression including filtering, detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup processes and enables rapid recovery of vital data, applications and virtual machines that have become lost or damaged due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical data. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept current, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common chores like making network diagrams, expanding your network, finding devices that need critical software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by checking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT management staff and your Progent engineering consultant so all potential issues can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

Special Support Services Offered by Progent
Progent offers the skills of world-class remote consulting experts for contract IT projects. Progent's rates for longer-term consulting tasks are determined based on the qualifications of the consultants involved. Progent's experience with these special areas of information technology enables clients to complete critical initiatives economically and on schedule. Progent's project-based online engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support programs for organizations with environments based on Windows, Cisco, Apple Mac OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center consulting. Progent's Help Desk outsourcing services are designed for businesses who lack the money or time to build and maintain an in-house Help Desk but who want fast communication with an efficient Help Desk with proficient phone support plus the technical depth to escalate the most challenging problems to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for bigger businesses and serves as a transparent reinforcement of your current Call Center team. Progent's Virtual Call Center can operate as a an escalation alternative for the most difficult technical issues, or be available in hectic circumstances when your regular service providers are swamped.

    Progent's Call Center team of seasoned network professionals offers your computer users in Newark or anywhere in the state of New Jersey rapid access to a dependable support resource with years of experience offering phone support and online troubleshooting for IT systems that incorporate Microsoft, Cisco, Apple Mac, UNIX, or Linux technology. Progent's mission is to give the Help Desk Call Center perception as a key enabler of company performance, and Progent's intent is to resolve rather than just report IT problems.

  • Applications Support: Training, Programming, and Integration
    Progent's Applications Experts staff provides online professional engineering expertise and education in special application fields such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, customization, and education for popular Microsoft business applications such as CRM, Microsoft Project, Word, and Microsoft Excel. For more on Progent's consulting, programming, and education services, go to Progent's Business Application Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of heterogeneous networks that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and install a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent offers businesses in Newark, or anywhere in the state of New Jersey, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt Operations Manager to accommodate your business so that your computer support is proactive and automated. By anticipating looming problems before they cause full-scale emergencies, automated monitoring can head off inconvenient and expensive information system failures. Progent can also deploy system monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X networks, Microsoft systems, or environments based on multiple OS platforms.
How Your Newark Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent phone-based help with Microsoft Windows, Mac OS X, or Linux computer systems, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or see Contact Progent. For businesses and new ventures in Newark or anywhere in the state of New Jersey, Progent's online computer support engineers are ready to provide professional and cost-effective system support whenever your company needs it. More than a decade of offering online technical assistance has earned Microsoft Gold certification for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to refine online access tools to fix network problems quickly while avoiding the cost and lost productivity that comes with on-site service calls.

Even if your Newark organization works with a regular freelance consultant or employs a full time organization that can deal with typical network issues, Progentís Microsoft and Cisco certified consultants can provide an easy and transparent virtual expansion of your local resources for situations when your regular service personnel either don't have the time or the experience to address sudden network emergencies or especially complicated integration projects.

Advantages of Progent's IT Support for Organizations in Newark
Progent's online technical help services enable your Newark organization to realize the benefits of on-call, expert network support without the cost of maintaining a full-time IT organization. Your network will acquire greater business value by becoming increasingly available, productive, and protected. Advantages to your company include:

  • Convenient remote extension of your on-site support resources
    For most offices in Newark and throughout New Jersey, local computer service resources, whether made up of outside consultants or an internal maintenance staff, can solve typical network problems. However, major troubles can strike when your regular support personnel are overstretched or unavailable, and some problems may involve IT products that is beyond the scope of your local service technicians. In these instances, Progent's on-call service professionals provide a convenient, quick, and economical way to augment your local help and to convey valuable information to improve your ability to resolve future problems locally.

  • Less Dependence on Freelance Consultants
    For IT support, smaller organizations often rely on individual freelance service providers. While independent consultants carry less overhead than larger service companies and can often charge lower rates, they are occasionally stretched too thin, making it hard to respond quickly to crisis situations. If an independent service provider is busy with another client, sick, on a trip, or in training, the absence of fallback personnel may require your company to wait for assistance during an emergency. As your company expands, network downtime and problems with critical applications are more costly. The money you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent provides a dependable source of backup service experts to insure your IT system is always available.

  • Build a Solid Foundation for Seamless Expansion
    Organizations typically begin with an IT architecture created on a shoestring budget. Without a strong infrastructure, slap-dash repairs often get thrown on top of an unstable foundation. As a network grows, reliability and scalability issues can hinder the productivity of the business. Such poorly designed environments require careful assessment, smart long-term planning, and broad-based IT knowledge to upgrade to a system infrastructure that can provide the solid foundation to handle current business requirements and ease future growth.

  • Work with Problem Solvers Rather Than Technology Resellers
    Smaller businesses need advice and technical education to negotiate an increasingly complex maze of technology alternatives capable of promoting business growth and enhancing efficiency. These companies do not need a network engineer who is motivated to sell a specific vendor's products. IT support and product selling can lead to a situation where the recommended solution is designed around a predetermined technology instead of the true requirements of a business. Progent avoids these conflicts of interest by offering just services instead of products. This enables Progent to match IT expertise with the best interests of clients.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's number of employees, range of IT background, refined support tools, and familiarity with enterprise networking enable companies to avoid the limitations associated with excessive dependence on smaller consulting firms, independent freelance service providers, or limited internal resources.

Progent stands out by offering:

How Does My Business Begin Getting Remote Technical Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT support, visit Immediate Online Support.

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