Fast and Affordable Online Technical Support for Newark Computer Systems
Urgent Phone Technical Support for Newark NetworksFor companies in Newark or anywhere in New Jersey, Progent offers online technical support for networks powered by Microsoft, Cisco, Mac, or Linux technology. Progent's Microsoft certified consulting experts have delivered remote support to businesses in every state in the United States. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE-certified engineers to help with challenging infrastructure problems, as well as the services of CISSP and CISM-certified security engineers to help with advanced security architecture and troubleshooting issues.

Progent's remote technical support engineers provide exceptional value due to the fact that they have the real-world background and have access to the sophisticated tools required to resolve most information system issues quickly. Efficient support lowers immediate costs since solutions accumulate fewer billable minutes. Remote help also avoids the expense of dispatching a consultant to your site. Your organization saves additionally in incidental expenses by reducing or eliminating network downtime and associated costs due to business disruption, upset customers and vendors, idle workers, and distracted executives. Progent's extensive remote consulting expertise is especially valuable for businesses that are dependent on public clouds for vital infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an option.

Progent's pricing model for online support is designed to leverage your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you are charged just for the services that you receive. In contrast to typical online service organizations, Progent asks for no startup charge or minimum job duration. Progent's per-minute billing unit and simple policy for billing avoid scenarios where quick fixes somehow turn into substantial bills. Progent's skill at solving technical issues quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has fine tuned an arsenal of optimized tools and field-proven methodologies which allow the maximum level of effectiveness for online technical support and repair for IT systems of all sizes. Progent offers protected VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the consultants of Progent's online support team to connect to your environment without violating system security.

Progent's advanced service reporting system maintains comprehensive records of the support that Progent's customers have been provided. Progent's authorized consultants have the benefit of the records of services provided to every client by every Progent engineer. This archive of problems and repairs is organized as a readily accessible internal database that permits Progent's online support professionals to communicate their experiences with the whole team to make sure that the value of Progent's technical support improves daily. Progent's extensive list of accreditations and formal relationships with important industry leaders including Cisco and Microsoft make available additional massive support knowledge bases and permit priority response from manufacturers' internal product engineers with the result that Progent's remote consulting experts are able to determine optimal solutions in the least time.

Remote support services available from Progent to customers in Newark and throughout the state of New Jersey include:

Special Support Programs Available from Progent
Progent offers the skills of world-class online consulting professionals for contract information technology projects. Billing rates for longer-term consulting tasks are determined according to the qualifications of the engineers assigned. Progent's experience with these important fields of computer technology allows customers to execute major projects within budget and on time. Progent's special remote engineering solutions include:
  • Help Desk Call Center Support
    Progent's Call Center support programs for businesses with environments based on Microsoft, Cisco, Mac OS X, or UNIX/Linux technology include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Helpdesk consulting. Progent's Help Desk outsourcing services are designed for businesses who lack the budget to build and maintain an in-house Call Center but who require fast access to an effective Help Desk with proficient phone support plus the expertise to escalate the most challenging tasks to advanced engineers.

    Progentís Virtual Help Desk is designed for larger companies and operates as a transparent reinforcement of your current Help Desk staff. Progent's Virtual Help Desk Call Center can serve as a an escalation option to resolve the toughest network problems, or be ready in those situations when your other support engineers are too busy.

    Progent's Help Desk Call Center team of veteran information technology experts gives your customers in Newark or anywhere in the state of New Jersey immediate assistance from a dependable network service resource with substantial experience offering telephone-based help and online troubleshooting for networks that incorporate Windows, Cisco, Apple Mac, or UNIX/Linux technology. Progent's mission is to earn the Help Desk Call Center recognition as a key driver of company success, and Progent's policy is to fix rather than just report network problems.

  • Business Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts staff offers remote advanced engineering support and training in key business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and training for familiar Microsoft business applications including CRM, MS Project, Word, and Office Excel. To find out additional information on Progent's expertise, custom development, and training offerings, see Progent's Applications Experts Team.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of heterogeneous environments that include various Linux distributions, Hyper-V and VMware; and expanded cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants can provide advanced online and onsite expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of Microsoft System Center 2016, expand or tune your current one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Newark, or anywhere in the state of New Jersey, online hybrid network monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to fit your environment so that your IT maintenance is proactive rather than reactive. By spotting looming issues before they result in full-scale emergencies, proactive monitoring can ward off disruptive and expensive information system failures. Progent can also deploy system monitoring utilities such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Mac OS X systems, Microsoft environments, or systems that incorporate a combination of platforms.
How Your Newark Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent remote help with Microsoft, Apple Mac, or Linux networks, visit Progent's Nationwide Online Help, call 1-800-993-9400, or go to Contact Progent. For organizations and startups in Newark or throughout the state of New Jersey, Progent's phone-based computer support specialists are ready to deliver effective and affordable system support whenever your business has to have it. Long experience offering online tech support has led to Microsoft Gold certification for Progent's team of engineers and has helped Progent to develop world-class troubleshooting capability and to fine tune online connectivity tools to repair network problems quickly while avoiding the expense and lost productivity associated with in-person service calls.

Even if your Newark office deals with a local independent support technician or maintains a full time organization that can deal with ordinary computer problems, Progentís Microsoft certified consultants can offer a convenient and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either don't have the bandwidth or the experience to deal with sudden network crises or particularly complicated integration projects.

Features of Progent's Remote Computer Services for Newark
Progent's online support, remote troubleshooting, network security consulting, and system management services give businesses in Newark or anywhere in the state of New Jersey the greatest leverage for your support budget. Whether you require occasional phone support and Internet-based network repair or full-time Help Desk Call Center services and network management, Progent's professionals can provide your office world class IT support while permitting you to eliminate the cost and administration overhead of maintaining a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:

  • Fast Phone Contact with Microsoft Qualified Professionals
    Progent's staff of Microsoft-certified engineers can deliver immediate and economical expertise to businesses in Newark and is also ideal for customers in geographic regions of New Jersey that have a limited supply of consultants with proven experience supporting Microsoft's latest line of server technologies. All Progent engineers have at least 10 years of experience integrating Microsoft products. As a Microsoft Gold Partner support firm, Progent has access to a wide selection of Microsoft support utilities, technical databases, and continuing education.

  • Per Minute Billing to Reduce Expenses
    Progent provides online help on a minute-by-minute basis, so you pay only for the support you use. Progent requires no minimum charge for online help and asks for no ongoing retainer for services delivered during regular working hours. This protects you from facing big bills for quick fixes.

  • Access to Cisco Network Architecture Professionals
    As a Certified Partner for Cisco, Progent can provide access to on-staff specialists who have experience in planning, implementing, and managing networking environments based on Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you create fast, reliable, and secure infrastructure for fixed and mobile networking.

  • Application Experts Team
    Progent's basic support offerings consist of system integration, MS Exchange expertise, system security planning, and Help Desk outsourcing services. Progent's Application Experts group can provide in-depth consulting support in critical application areas. Support available from the Application Experts Group covers:
    Dynamics GP Consulting and Customization
    Microsoft Office Project and Project Online Training
    Office Excel and Office 365 Excel Technical Support and Programming
    Office Word and Office 365 Word Expertise
    Business Information (BI) Reporting Consulting and Training
    UNIX, Linux and Solaris Support
    Microsoft SQL 2016 Application Development and Microsoft SQL 2014 Software Programming and Debugging
    Oracle Database Administration and Application Programming
    MySQL DBA Services and Software Programming
    Apple Macintosh Consulting
    Amazon MWS Programming and Debugging

    By offering a full service centralized resource for network generalists and application experts, Progent can tailor timely, cost-effective, and comprehensive information technology solutions that address the specific requirements of your company.

  • State of the Art Online Access Software
    Protected remote access allows Progent's support professionals to observe precisely what your users see. This makes it easier to find fast solutions to issues that could otherwise demand a costly onsite visit. Effective remote connectivity tools and experienced engineers combine to allow Progent to resolve most network issues quickly and affordably. Progent is an industry leader in offsite support and automated system analysis.

  • Support for Mainstream VPN Products
    Progent supports safe VPN connectivity for gateways from major VPN vendors such as Microsoft, Cisco, NetScreen and CheckPoint. Protected VPN remote access enables the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing network security.

  • 24x7 Support for Maximum System Availability
    For companies with line-of-business applications, Progent offers optional 24x7 online technical services. Used in conjunction with remote 24x7 network monitoring based on MS Operations Manager, this service can help ensure high system uptime.

  • Help Desk Services
    Progent's Help Desk support programs are designed specifically for budget-conscious businesses whose workers need immediate access to a Help Desk Call Center with effective phone support and full escalation ability.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's number of employees, range of technical knowledge, fine tuned support software, and familiarity with enterprise networking enable offices to avoid the pitfalls associated with excessive reliance on smaller service organizations, individual freelance service providers, or limited internal IT help.

Progent adds value by providing:

  • In-depth Expertise in Microsoft's Full Range of Server Platforms
    Progent can provide world-class support for Microsoftís leading server platforms with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration support services, Microsoft Windows Server 2008 upgrades, Microsoft Windows Server 2003 upgrades, Microsoft Exchange Server 2016 migration, Microsoft Exchange Server 2013 configuration, Exchange Server 2010 maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange 2003 Server migration, plus SQL Server 2016 upgrades, SQL Server 2014 support, and SQL Server management support.

  • Value Pricing
    Progent's pricing model is to charge for remote support and in-person visits per minute. As a result, you pay just for delivered support. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in areas where Progent offers in-person service, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent imposes no service activation fee and requires no monthly commitment for services delivered during normal business hours. Many service firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large bills for quick fixes so you won't be tempted to allow minor problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating customers to deal with problems that are within their comfort zone, Progent can concentrate on delivering hard-to-find skills where Progent faces few competitors. Companies who utilize trusted independent consultants or who employ internal IT staffs benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more reliable, secure, and productive.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the few support companies to provide 24x7 network monitoring services based on MS System Center Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory rather than reactive. By anticipating potential issues before they cause lost productivity, network monitoring can save your IT network from stressful and expensive service losses.
How Does My Business Begin Receiving Remote Network Support from Progent?
To initiate Progent's online help offerings or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.

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