Immediate Online Support for Newark Information Networks
Fast Remote Technical Support for Newark NetworksFor organizations located in Newark or anywhere in New Jersey, Progent offers remote technical support for computer systems powered by Microsoft, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft qualified professionals have provided remote support to companies in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE-certified engineers to handle complex infrastructure issues, plus the assistance of CISA and CISSP-accredited cybersecurity experts to handle high-level security design and diagnostic jobs.

Progent's remote support experts provide excellent leverage due to the fact that they have the practical background and are equipped with the advanced tools needed to resolve the majority of information system issues quickly. Efficient support lowers immediate costs because service calls accumulate minimal billable consulting minutes. Remote help also eliminates the expense of dispatching a consultant to your office. Your organization saves even more with incidental expenses by minimizing or eliminating system downtime and related losses stemming from business discontinuity, upset customers and vendors, idle workers, and distracted management. Progent's advanced remote technical support know-how is especially valuable in environments that are dependent on public clouds for vital infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite IT support may not be useful.

Progent's pricing model for online support is structured to stretch your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you are charged only for the support that you actually get. Unlike typical remote service firms, Progent imposes no startup fee or minimum job duration. Progent's per-minute billing unit and clean model for pricing save you from situations where quick repairs somehow turn into substantial bills. Progent's penchant for handling problems efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has refined an arsenal of optimized tools and field-proven methodologies that ensure the maximum degree of effectiveness for remote help and repair for computer systems of any size. Progent provides secure Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the consultants of Progent's remote service group to interface to your company's network without breaching corporate security.

Progent's advanced service database application stores comprehensive histories describing the service that Progent's clients have received. Progent's staff consultants have access to the specifics of services provided to every client by every Progent consultant. This database of anomalies and solutions is organized as a quickly accessible support database that enables Progent's online support professionals to communicate their experiences with the whole team to make sure that the value of Progent's support improves daily. Progent's extensive list of accreditations and working relationships with important industry leaders including Cisco and Microsoft make available additional vast technical databases and allow priority response from manufacturers' in-house product engineers so Progent's online service specialists are able to determine optimal solutions promptly.

Online technical services offered by Progent to customers in Newark and anywhere in the state of New Jersey include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent provides a selection of budget-friendly, fixed-price managed services designed to allow small and mid-size businesses to benefit from the same cutting-edge IT solutions deployed by many of the industry's top enterprises. The ProSight suite of IT management outsourcing services addresses all critical areas of modern networking including email protection, threat defense based on machine leaning, automated backup/recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis tools to guard endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including blocking, detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver economical multi-layer security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, endpoint management, and web filtering via leading-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your organization's unique needs and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for urgent attention. Progent's consultants can also assist you to install and test a backup and restore solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of critical files, apps and virtual machines that have become unavailable or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can deliver advanced support to configure ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security companies to deliver web-based control and comprehensive protection for all your email traffic. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the local gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email that stays within your corporate firewall. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, optimize and debug their networking hardware such as routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when issues are detected. By automating tedious network management processes, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, finding devices that require critical updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT staff and your assigned Progent engineering consultant so all potential issues can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information about your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save as much as half of time spent searching for critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits such as a more manageable Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management. Benefits can include easier network management, better compliance with data security standards, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The interview is designed to evaluate your organization's preparedness either to stop or recover quickly after a ransomware incident. Progent will work with you directly to gather information about your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient security and backup/recovery system that meets your company's needs. For additional information, visit The ProSight Ransomware Preparedness Report Service.

Special Support Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract IT projects. Billing rates for longer-term consulting tasks are set based on the level of expertise of the consultants required. Progent's experience with these special fields of computer technology enables clients to complete critical initiatives economically and on schedule. Progent's special online engineering services include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center programs for companies with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Helpdesk support services, and Help Desk process consulting. Progent's Call Center outsourcing support services are intended for companies who don't have the money or time to build and maintain an in-house Help Desk but who want fast communication with an efficient Help Desk with proficient telephone support as well as the expertise to escalate complex trouble tickets to advanced consultants.

    Progentís Virtual Help Desk is designed for bigger companies and serves as a transparent reinforcement of your established Helpdesk resources. Progent's Virtual Call Center can serve as a an escalation option to resolve the toughest technical challenges, or be ready in those instances when your ordinary support engineers are overwhelmed.

    Progent's Help Desk Call Center staff of experienced information technology professionals provides your clients in Newark or anywhere in the state of New Jersey rapid access to a large support resource with substantial experience offering phone help and online repair service for networks powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk Call Center the reputation as a crucial driver of business performance, and Progent's policy is to solve instead of simply annotate IT problems.

  • Applications Services: Education, Custom Programming, and Integration
    Progent's Applications Consulting staff offers online advanced engineering expertise and education in key application fields that include ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver consulting, custom development, and training for Microsoft applications including Microsoft CRM, Microsoft Project, Office 365 Word, and Microsoft Office 365 Excel. To read more information about Progent's consulting, customization, and training offerings, go to Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of System Center 2016, expand or tune your current one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring Services
    Progent offers companies in Newark, or anywhere in the state of New Jersey, remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt SCOM to fit your business so that your network maintenance is proactive rather than reactive. By spotting looming issues before they result in full-scale emergencies, remote monitoring can minimize inconvenient and costly information system breakdowns. Progent can also provide help with system monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Windows environments, or environments that incorporate a mix of operating systems.
How Your Newark Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency phone-based help with Microsoft, macOS and OS X, or Linux computer systems, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or refer to Contact Progent. For businesses and startups in Newark or throughout the state of New Jersey, Progent's phone-based computer support specialists can deliver professional and cost-effective system support the instant your company needs it. Long experience providing online tech support has led to Microsoft Partner certification for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote access tools to repair network problems rapidly while avoiding the cost and lost time that comes with in-person support visits.

Even if your Newark organization works with a regular freelance support technician or maintains an in-house IT staff that can deal with typical computer issues, Progentís Microsoft certified consultants can still provide a convenient and transparent virtual expansion of your on-site resources in cases when your usual service personnel either don't have the availability or the experience to fix unexpected network emergencies or especially complicated integration projects.

Advantages of Progent's Network Help for Offices in Newark
Progent's remote network troubleshooting services allow your Newark company to realize the benefits of timely, world-class network support without the cost of maintaining a full-time IT organization. Your information system will acquire added strategic worth by becoming more reliable, efficient, and secure. Advantages to your business include:

  • Seamless remote expansion of your on-site support resources
    With most offices in Newark or anywhere in New Jersey, nearby network support providers, whether consisting of freelance consultants or an internal maintenance staff, can resolve typical network issues. However, major troubles might spring up when local support personnel are overstretched or absent, and some trouble may stem from technology that is beyond the scope of your usual service personnel. In these situations, Progent's online support specialists offer a convenient, fast, and economical solution to supplement your local help and to transfer valuable information to increase your capability to handle downstream issues in-house.

  • Less Dependence on Individual Consultants
    For IT support, smaller organizations often rely on independent freelance service providers. While freelance consultants carry smaller overhead than larger service companies and can afford to charge lower rates, they are often stretched too thin, making it impossible to respond rapidly to crisis situations. If an independent consultant is occupied with another customer, ill, on a trip, or in training, the lack of fallback help may force your company to go without help during an IT crisis. As your business grows, network unavailability and problems with critical applications are more expensive. The budget you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent offers a dependable source of backup support experts to make sure your IT system remains up and running.

  • Build a Scalable Foundation for Smooth Expansion
    Businesses often start with an information architecture created on a shoestring budget. Without a scalable infrastructure, band-aid fixes can get thrown on top of a weak foundation. As a company grows, stability and expandability issues can hinder the productivity of the business. Such badly designed environments require proper analysis, intelligent long-term planning, and extensive IT knowledge to upgrade to a system architecture able to provide the solid foundation to meet vital business requirements and facilitate future growth.

  • Interact with Problem Solvers Instead of Product Sellers
    Smaller organizations require guidance and technical education to navigate through an ever more complex array of product options capable of accelerating business growth and improving productivity. They do not need a computer consultant who is attempting to resell a specific vendor's technology. Network consulting and product selling can lead to a scenario where the recommended solution is built around a predetermined technology rather than the genuine needs of a business. Progent avoids these dilemmas by offering just services rather than products. This allows Progent to match IT expertise with the real interests of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's head count, breadth of technical knowledge, fine tuned remote support software, and understanding of enterprise networking enable companies to escape the limitations of excessive reliance on smaller consulting organizations, independent freelance consultants, or limited internal resources.

Progent stands out by offering:

  • In-depth Expertise in Microsoft's Full Range of Servers
    Progent can provide in-depth expertise for Microsoftís powerful server platforms with services that include Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration support, Windows Server 2008 integration, Microsoft Windows 2003 maintenance, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 configuration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 moves, plus SQL Server 2017 upgrades, SQL Server 2016 upgrades, SQL Server 2014 consulting support, and Microsoft SQL Server management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to bill for online service and in-person help per minute. Consequently, you pay only for received support. Progent does not impose a higher rate for after-hours or priority support, and inside California or in areas where Progent offers on-premises support, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no minimum fee and requires no retainer for support services provided during normal business hours. Many service organizations demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for quick solutions so you won't be forced to permit less critical problems to fester.

  • Full Records of Delivered Services
    Progent has created a comprehensive service reporting system that records and formats detailed documentation for all delivered services. Unlike some independent consultants or local support organizations who offer scant documentation or specifics of services performed, every service provided by Progent is accompanied by full documentation. Each Progent consultant has use of the service documentation transmitted by every consultant to each client. The discipline of documenting and archiving support records allows more efficient service and eliminates a variety of common problems such as when a service customer is effectively held hostage to a consultant who wonít let go of vital service information.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service firms to provide 24x7 network tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating possible problems before they result in downtime, system monitoring can keep your IT network from stressful and costly service disruptions.
How Does My Business Start Getting Remote Computer Support from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Technical Support.















© 2002- 2019 Progent Corporation. All rights reserved.