Fast and Affordable Remote Technical Support for Newark Computer Networks
Fast Online Consulting for Newark SystemsFor businesses located in Newark or anywhere in New Jersey, Progent offers online help for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft certified consulting experts have provided online support to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to solve complex infrastructure issues, plus the services of CISSP and CISM-accredited security engineers to handle high-level security design and diagnostic jobs.

Progent's online support engineers provide excellent value due to the fact that they possess the practical background and have access to the advanced technology necessary to solve the majority of information system issues rapidly. Efficient support lowers direct expenses because solutions use up minimal billable minutes. Remote support also avoids the cost of sending an engineer to your office. Your company saves additionally with incidental expenses by reducing or eliminating network outages and related costs resulting from business disruption, disgruntled clients, idle workers, and de-focused management. Progent's advanced online technical support know-how is particularly valuable for organizations that depend on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be useful.

Progent's pricing model for remote support is designed to stretch your network support investment. Progent charges on a per-minute basis for telephone-based consulting, so you pay just for the support that you actually get. In contrast to typical online support organizations, Progent requires no initialization fee or minimum payments. Progent's per-minute billing unit and clean policy for pricing prevent situations where quick solutions somehow turn into big bills. Progent's penchant for solving problems quickly means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an arsenal of optimized technologies and field-tested processes which allow the maximum degree of effectiveness for remote consulting and troubleshooting for IT networks of all sizes. Progent offers secure VPN support for gateways from multiple leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the engineers of Progent's remote service group to connect to your computer system without breaching network security.

Progent's sophisticated service database application keeps detailed histories for the support that Progent's clients have received. Progent's authorized service personnel have access to the specifics of services provided to each Progent customer by any engineer. This archive of problems and responses is organized as a quickly retrievable proprietary database that allows Progent's remote support experts to communicate their experiences with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's advanced certifications and working associations with important industry leaders such as Cisco and Microsoft open up other extensive support databases and permit quick access to manufacturers' internal engineering staff with the result that Progent's remote service specialists can arrive at optimal solutions promptly.

Remote services available from Progent to companies in Newark and throughout the state of New Jersey include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent provides a family of affordable, fixed-price services designed to allow small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by some of the industry's leading corporations. The ProSight suite of outsourced network management services addresses all critical facets of information technology such as email protection, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to guard endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely get by traditional signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to address the entire threat lifecycle including protection, identification, containment, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alarms, device management, and web filtering via leading-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can assist you to design and configure a ProSight ESP environment that addresses your organization's specific needs and that helps you prove compliance with legal and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that call for immediate attention. Progent's consultants can also assist your company to install and test a backup and restore system such as ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed service for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup activities and allows fast restoration of vital files, applications and virtual machines that have become lost or damaged as a result of hardware breakdowns, software glitches, disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical information. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security vendors to provide web-based control and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with a local security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper level of analysis for inbound email. For outbound email, the on-premises gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays within your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, track, optimize and troubleshoot their connectivity appliances like switches, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating complex management processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, finding appliances that require critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) technology to keep your IT system running at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT personnel and your Progent engineering consultant so any looming problems can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an unbiased assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management tools available, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with information security standards, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and less downtime. Read more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's preparedness to stop or recover rapidly from a ransomware incident. Progent will consult with you directly to gather information concerning your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build an efficient security and backup environment that aligns with your business needs. For additional information, see The ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent offers the services of world-class online consulting professionals for special IT projects. Progent's rates for ongoing development or consulting projects are determined according to the level of expertise of the engineers assigned. Progent's background in these important fields of computer technology allows customers to complete major projects within budget and on schedule. Progent's project-based online engineering services include:

  • Call Center Services
    Progent's Help Desk support programs for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center consulting. Progent's Call Center outsourcing services are designed for organizations who don't have the resources to assemble and manage an in-house Help Desk but who need quick response from a dependable Help Desk with proficient phone assistance as well as the ability to escalate the most challenging tasks to high-level consultants.

    Progent's Help Desk Call Center consulting expertise can support you in establishing an effective new Call Center or improving your established one, identifying or enhancing Help Desk application software to handle the particular demands of your corporation, or providing occasional online staff to work with your internal Help Desk group to handle high-demand scenarios such as software migrations, major upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center team of seasoned information technology experts gives your computer users in Newark or anywhere in the state of New Jersey fast assistance from a dependable network service resource with years of experience offering phone support and remote troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to earn the Call Center recognition as a significant enabler of company productivity, and Progent's goal is to fix and not merely record network problems.

  • Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting Team can supply remote advanced consulting support and education in special business application areas such as ERP, Manufacturing Requirements Planning, custom financial systems, and CRM. Progent also can deliver consulting, custom development, and education for Microsoft business applications such as Microsoft CRM, Project, MS Word, and Microsoft Office Excel. To read more on Progent's expertise, programming, and training services, see Progent's Applications Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous networks that include various Linux distributions, Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and configure a new deployment of System Center 2016, extend or optimize your current one, migrate efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Newark, or anywhere in the state of New Jersey, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt Operations Manager to accommodate your business so that your network maintenance is proactive rather than reactive. By anticipating emerging issues before they evolve into crashes, proactive monitoring can ward off stressful and costly service failures. Progent can also deploy network monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows environments, or networks based on a variety of platforms.
How Your Newark Company Can Contact Progent's Online Service Experts
To get in touch with Progent about emergency phone-based support with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Urgent Remote Support, phone 1-800-993-9400, or see Contact Progent. For companies and new businesses in Newark or anywhere in the state of New Jersey, Progent's phone-based network support engineers can deliver professional and economical IT help the moment your business needs it. Long experience offering online tech support has earned Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting skills and to refine remote access technology to solve IT problems quickly while avoiding the expense and lost productivity associated with on-premises service calls.

Even if your Newark organization works with a regular freelance consultant or maintains a full time organization that know how to handle typical computer issues, Progentís Microsoft certified consultants can offer an easy and transparent virtual expansion of your on-site resources for situations when your usual IT support personnel either lack the bandwidth or the knowledge to resolve sudden network crises or especially tough integration problems.

Advantages of Progent's Network Help for Businesses in Newark
Progent's remote technical help services allow your Newark company to have the advantages of immediate, expert IT support without the expense of managing a full-time IT staff. Your network will derive added strategic worth by being more reliable, efficient, and protected. Advantages to your business include:

  • Seamless virtual expansion of your local support resources
    For most companies in Newark or anywhere in New Jersey, nearby computer support providers, whether represented by outside consultants or a full-time maintenance staff, can take care of the majority of technical problems. However, major troubles may spring up when your regular resources are too busy or absent, and some problems may involve technology that is unfamiliar to your usual service technicians. In these situations, Progent's online service professionals offer an easy, quick, and budget-friendly way to augment your local help and to transfer valuable information to increase your capability to resolve future problems locally.

  • Less Dependence on Freelance Service Providers
    For IT support, smaller offices often depend on independent freelance service providers. Although freelance service people have smaller internal costs than big support firms and can often charge lower rates, they are sometimes stretched too thin, making it difficult to respond rapidly to urgent situations. If an independent consultant is busy with another customer, sick, on a trip, or in class, the lack of fallback help may require your business to go without assistance during an emergency. As your network grows, system downtime and problems with critical applications become more costly. The money you thought you were conserving on a freelancer can be consumed fast by reduced productivity. Progent provides a dependable source of backup support expertise to insure your IT system remains available.

  • Build a Solid Foundation for Smooth Expansion
    Organizations often begin with an information architecture implemented on a modest budget. Lacking a robust infrastructure, band-aid fixes can get thrown onto a weak foundation. As a company grows, reliability and expandability issues can hinder the productivity of the business. Such poorly built systems need proper assessment, smart long-term planning, and broad-based technical expertise to upgrade to a network architecture able to offer the stable foundation to handle vital business requirements and simplify future growth.

  • Interact with Problem Solvers Instead of Product Sellers
    Smaller organizations require guidance and technical training to navigate through an increasingly complex array of technology alternatives available for accelerating business growth and improving efficiency. These companies do not need a computer consultant who is trying to resell a certain vendor's technology. Network consulting and product sales can lead to a scenario where the recommended solution is built around a profitable product instead of the genuine requirements of a client. Progent eliminates these conflicts by selling only services instead of products. This enables Progent to align technical expertise with the best needs of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of technical expertise, fine tuned remote support tools, and familiarity with corporate IT allow offices to escape the pitfalls of excessive reliance on smaller service firms, independent freelance service providers, or limited in-house resources.

Progent adds value by offering:

How Does My Business Begin Getting Remote Network Support from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Technical Support.















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