Professional Remote Support for Newport News, Virginia Computer Networks from World-class Engineers
Small businesses have traditionally been underserved by large network service organizations. Some small businesses allow themselves to grow overly dependent on freelance consultants or small consulting organizations who lack the size or broad knowledge to respond quickly or efficiently to technical emergencies. Other small companies turn to mass-market support firms that employ technicians taught to provide by-the-numbers solutions to common problems but who are missing the background and technical scope to deal with the variety of configurations and lack of standardization typical of small business IT systems.

Progent's proven methodology for providing affordable and successful technical support to small businesses has made Progent among the top Microsoft Gold IT service organizations in the United States. Progent has delivered remote help to companies in every state in the country and offers in-person help in almost all zip codes.

For medium-size and enterprise businesses, Progent can provide co-sourcing services to add to the technical skills of your in-house IT service personnel. Co-sourcing can reduce expenses and minimize technical risks for big IT initiatives like software design and development, disaster recover/business continuity planning, network security evaluations, office consolidations, or software migrations and upgrades.

Progent can in addition offer the services of accredited experts to assist your business to plan and execute a sensible cloud computing strategy.

Key Areas of Expertise Supported by Progent's Consultants for Companies in Newport News, Virginia
Progent's nationwide group of industry certified consultants provides assistance for virtually all aspects of information systems deployed by companies of all sizes. Technologies served by Progent in and around Newport News include:

Support Delivery Alternatives for Newport News, Virginia Businesses
Progent has a selection of alternatives for providing small businesses and local governments with affordable computer services for troubleshooting, system architecture, hosting services, and IT management outsourcing. Progent's model for delivering network support services is built on the Call Center operational structure familiar to big IT support groups. Progent's Contact Center Support Model promotes fast support, comprehensive activity records, dependable follow-up, and tight cost control for an array of network support delivery options that include online troubleshooting, on-premises help, top-level consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides urgent and scheduled remote service for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's seasoned support experts can help clients to troubleshoot and repair hardware and software issues without the cost or delay of in-person support visits. The experience of Progent's network engineers makes it possible to handle most IT issues quickly. For the most challenging problems, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent provides a streamlined, web-based registration process for first-time clients to address urgent network problems and Progent bills per minute with zero sign-up fees or minimums, so you pay only for the help you receive. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISM-certified security professionals. Find out additional information concerning Progent's remote computer support services.

  • On-site Support
    Progent offers onsite computer support for signed-up clients in larger cities in the United States. Progent's onsite support personnel can operate in conjunction with Progent's online service engineers to give small and midsize companies the optimal solution: hands-on service technicians when you require them plus the remote expertise of Progent's worldwide team of IT engineers, security professionals, and business software developers. The response time for in-person support visits is usually less than one business day. Progent requires no sign-up or retainer charge for registering as a Progent client for onsite support. Find out more details concerning why to register for Progent's in-person computer service.

  • Help Desk
    Progent's Help Desk Outsourcing Services are intended for all companies who need fast and dependable access to a professional Contact Center with effective phone support, online troubleshooting tools, and enough technical depth for full problem escalation. Since small and midsize companies typically have limited IT funds and can spare little executive bandwidth for handling IT support tasks, Progent's Help Desk Call Center Outsourcing Services could be the most efficient option to ensure that small business computer systems are always up and running. Learn more about Progent's Help Desk services.

  • Consulting Expertise
    Progent provides small and midsize companies budget-friendly access to enterprise-class consultants who can deliver help with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network architecture, company-wide network protection consulting, high availability it system consulting, server virtualization solutions, plus configuration, programming and training for small business programs including accounting, ERP, management reporting, sales automation, and productivity packages. Progent can help with one-time projects including site relocations and major software migrations, longer term initiatives such as management information application programming and support, database application programming and administration services, and web development, continuing support including server monitoring and system management, or emergency response such as data restoration and virus removal.

  • Application Server Hosting
    Progent can host key applications like Exchange Server and Microsoft SQL Server to provide small and midsize companies with greater levels of dependability, protection, and performance than is feasible with the type of in-house data center that is realistically affordable for the majority of small and midsize organizations. Since Progent utilizes the same data centers that support the equipment of many of the world's biggest IT companies, Progent can eliminate the investment in building and maintaining the infrastructure required for enterprise-class environmental control, power failover, and redundant Internet connectivity. For hosted application servers, Progent can also see to it that upgrades and revisions stay updated, security and efficiency is continually tracked, and systems and data files are consistently archived and ready for full and prompt restoration. Find out more concerning Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting services for the entirety of a small organization's servers in an environment that not only provides the top level of dependability and scalability but that is also convenient for customers to migrate to another service firm or to move internally if your circumstance warrants it. Progent's Private Cloud hosting service is structured around mature virtual server techniques that permit companies with multi-vendor networks to benefit dramatically on the costs of hardware, infrastructure support, and network administration while getting world-class reliability and an unprecedented degree of vendor options. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally managed service, can handle the mixed- platform and loosely standardized environments typical of small businesses, and retains ownership of the software in the customer's hands so that migrating to a new virtual system is fast, safe, and affordable. This eliminates becoming a captive to a single hosting provider while still offering all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers expert remote consulting support to help businesses of all sizes integrate their information networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to design and manage hybrid environments that support Windows and Linux operating systems and applications in both cloud-only solutions or in hybrid architectures that combine on-premises resources as well as cloud services. To help you to incorporate public clouds with networks, Progent can provide a range of cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Microsoft Azure planning and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background delivering high-level consulting expertise online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.

Why Progent Is the Right Choice for Newport News, Virginia Small Businesses
Progent's size, breadth and depth of information technology expertise, and familiarity with corporate IT support enable small and midsize businesses to sidestep the problems related to over dependence on small support organizations or freelance consultants.

Teaming with Progent's Experts allows your business to:

  • Avoid Excessive Reliance on Freelance Consultants
    For network services, small businesses sometimes depend excessively on freelance consultants. Although individual support providers carry lower overhead than larger support organizations and can typically charge apparently smaller rates, they are frequently too overworked to respond quickly to urgent situations. If a freelance consultant is busy with another client, sick, on vacation, or in class, the absence of backup staff may force your company to wait for help during a crisis. The more your company grows, system unavailability or difficulties with line-of-business applications get more costly. The money you believed you were conserving on a freelancer can evaporate quickly because of lower output. In addition, when freelance consultants confront new technologies, the lack of a large consulting team to fall back on for assistance forces them to train on the job while your company ends up with the costs for their ongoing education.

  • Gain Access to Certified Professionals in Complex Information Technology Issues
    The majority of small support organizations or independent consultants focused on small business IT support may excel at providing routine fixes but don't have the background to work cost-effectively with complicated network infrastructures with mixed platforms, multiple sites, VoIP systems, mobile workforces, interconnected accounting and operational software, data-driven web sites, and specialized line-of-business applications. Progent's background with worldwide enterprises and Progent's large staff of experts can be valuable to your business because big-company networks are by nature complex, support problems require in-depth knowledge in numerous technical disciplines, and reaching a high level of stability, reliability, and protection calls for industry-tested best practices.

  • Create a Firm Foundation for Seamless Growth
    Small businesses often start with an IT system cobbled together on a tight budget. Lacking a proper architecture, a series of band-aid repairs commonly get piled on top of a tenuous structure. As a business grows, stability and scalability issues can hinder the productivity of the organization. These networks require proper assessment, intelligent strategic analysis, and broad-based expertise to upgrade to a network infrastructure that can provide the solid foundation to handle current business needs and ease downstream growth.

  • Team with Solution Providers, Not Resellers
    Small businesses need guidance and insight to work through an ever more complex maze of technology options available for accelerating growth and improving productivity. They do not need a network consultant or support organization that attempts to promote products. Progent eliminates conflicted motives by not selling any products. Progent provides consulting and services only. This allows Progent to match consulting support services with the real interests of customers. Combining IT consulting and product selling can result in a situation where the recommended solution is built around a preselected vendor rather than being based on the true needs of a client.

How to Contact Progent
If your Newport News, Virginia company needs to contact Progent to find out about IT outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Immediate Online Network Support
For immediate remote help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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