Quick, Affordable Remote Computer Help for Newport News, Virginia Small Companies
For over two decades, Progent has focused on providing enterprise-quality network support services to clients who have small-company budgets. Progent has built a powerful service system that features a cost-effective, tightly connected virtual office network, custom remote troubleshooting tools, a substantial pool of consultants accredited in a wide range of IT practice areas, a Help Desk Call Center operational model that promotes efficiency and guarantees follow-up, a global team of on-line service professionals, on-site service options for the majority of most zip codes in the United States, and a corporate ethos committed to resolving technical issues in the shortest time and at the least cost to customers.

For medium-size and enterprise companies, Progent offers co-sourcing services to supplement the subject matter expertise of your in-house network support personnel. This can save money and help meet schedules for major projects like software design and development, business continuity preparedness, security audits, merging datacenters, or software migrations.

Progent can in addition offer the services of certified experts to assist your company to design and execute a sensible cloud strategy.

Main Technologies Serviced by Progent for Businesses in Newport News, Virginia
Progent provides the services of qualified consultants for all facets of information technology found in small companies. Products and technologies supported by Progent include:

Support Delivery Alternatives for Newport News, Virginia Companies
Progent offers a variety of options for providing small companies and local governments with cost-effective computer services for troubleshooting, system architecture, hosting, and network management. Progent's model for delivering computer support is based on the Help Desk operational structure familiar to big IT support groups. Progent's Helpdesk Support Mechanism ensures rapid response, thorough activity records, reliable follow-up, and tight expense control across a range of IT service delivery alternatives that include remote troubleshooting, onsite support, top-level consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides urgent and routine online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the United States and globally. Progent's seasoned support experts can help clients to analyze and repair network issues without the expense or delay of travel for onsite service visits. The experience of Progent's network consultants makes it possible to resolve the majority of IT problems rapidly. For complex problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a streamlined, web-based registration procedure for first-time clients to address emergency network problems and Progent charges by the minute with no sign-up charges or minimums, so you are invoiced only for the help you get. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and CISA-certified security professionals. Find out more details about Progent's online computer troubleshooting services.

  • On-site Service
    Progent offers on-site computer assistance for signed-up clients in major metropolitan areas in the United States. Progent's onsite support technicians can operate in conjunction with Progent's remote service engineers to give small businesses the optimal solution: in-person support technicians when you need them as well as the on-line help of Progent's worldwide team of network consultants, security professionals, and business application developers. The response time for in-person support calls is usually under one business day. Progent requires no start-up or retainer charge for becoming a Progent customer for onsite service. Find out more about why to register for Progent's in-person computer support services.

  • Help Desk
    Progent's Contact Center Services are designed for all businesses and local governments who need fast and reliable access to a professional Help Desk Call Center with effective phone support, online repair capability, and enough technical depth for all needed problem escalation. Since small and midsize companies typically have tight information technology budgets and can spare little management bandwidth for dealing with network support, Progent's Helpdesk Outsourcing Services could be the most cost-effective option to ensure that small business computer networks stay up and running. Read more details about Progent's Help Desk outsourcing services.

  • IT Consulting Expertise
    Progent offers small businesses affordable access to world-class IT professionals who can deliver help with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network infrastructure, company-wide network protection consulting, high availability it system design, server virtualization strategies, plus integration, programming and support for small business software such as financials, ERP, business analytics, CRM, and office productivity packages. Progent can provide assistance with one-shot projects including office relocations and massive system upgrades, extended initiatives such as business information software development and support, relational database application development and administration support, and web development, on-going services such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network health monitoring and network management, or urgent response such as disaster recovery and virus removal.

  • Application Server Hosting
    Progent offers hosting for key applications like Exchange Server and SQL Server to provide small companies with greater levels of availability, protection, and recoverability than is possible with the type of on-site data center that is realistically affordable for the majority of small businesses. Because Progent utilizes the same facilities that support the equipment of some of the planet's largest information technology companies, Progent can save you the investment in building and maintaining the systems needed for world-class environmental control, power failover, and uninterruptible Internet access. For managed application servers, Progent can also ensure that upgrades and revisions stay updated, security and performance is continually tracked, and systems and data files are regularly archived and ready for full and rapid restoration. Find out additional information concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small or midsize organization's production servers in an environment that not only provides the highest level of availability and extensibility but that is also convenient for clients to migrate to a different support provider or to move in-house whenever your circumstance calls for it. Progent's Private Cloud hosting service is founded on mature virtualization technologies that permit small businesses with mixed networks to save dramatically on the expense of hardware, system support, and IT administration while getting enterprise-class dependability and an unparalleled level of vendor alternatives. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally administered service, can handle the multi- OS and non- standardized environments typical of smaller businesses, and retains ownership of the licenses in the customer's possession so that migrating to a new virtual system is fast, safe, and affordable. This eliminates ending up a prisoner of a single hosting service while still offering all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Support
    Progent offers advanced remote consulting support to help businesses of all sizes connect their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help you to design and manage cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that utilize on-premises IT assets along with cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a range of cloud migration support services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience providing high-level consulting services online, and Progent can help you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Information Security
Progent offers a selection of affordable, set-price monthly services intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the technology of top data security vendors to deliver web-based management and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's onsite security gateway device adds a deeper level of inspection for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely get by legacy signature-matching AV products. ProSight ASM safeguards local and cloud resources and offers a single platform to manage the entire threat lifecycle including blocking, infiltration detection, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates your backup activities and enables rapid recovery of vital files, apps and VMs that have become lost or corrupted as a result of component failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver advanced expertise to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical data. Learn more about ProSight DPS managed backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, track, enhance and troubleshoot their networking appliances like routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating tedious management processes, WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, finding devices that require critical updates, or isolating performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Automated Management
    ProSight Systems Watch is Progentís server and desktop and management service that uses advanced remote monitoring and management techniques to keep your network running at peak levels by checking the state of vital assets that power your business network. When ProSight Systems Watch uncovers a problem, an alert is transmitted automatically to your designated IT management personnel and your Progent consultant so all potential problems can be addressed before they can disrupt productivity Find out more about ProSight Systems Watch server and desktop remote monitoring and management services.

Unique Benefits of Teaming with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and productivity applications important to most small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide help for an ever more sophisticated array of infrastructure technologies including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless access. Furthermore, Progent's CISSP-qualified security experts, CISM-certified security engineers, CISA-certified security audit specialists and GIAC-certified information assurance experts can provide a business-wide perspective on network security and can assist with complex security programs such as SIEM solutions to help companies comply with business guidelines and government regulations for IT data security and reporting.

The breadth and depth of Progent's consulting staff bring a powerful array of advantages to customers trying to increase the business value of their IT network within a reasonable budget. These advantages include:

  • Best Industry Methodology
    Progentís staff of Microsoft and Cisco certified consultants average longer than a decade of real-world industry background, at the front lines of network support, executing a broad range of IT projects for an extensive array of customers. Every Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices standards that Progent instills in its consulting staff. This means that you get not only world-class technical skills, but also a consultant with field-tested approaches for fixing actual IT problems quickly. Read more details concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to bill for remote service and in-person help by the minute. As a result, you are billed just for delivered support. Progent does not impose a higher rate for off-hours or emergency service, and Progent does not charge for travel except for urgent calls where on-site time is less than 4 hours. In addition, Progent applies no startup fee and asks no retainer for services provided during regular working hours. Many service organizations demand substantial minimum payments or charge in increments of fifteen minutes or more. Progent's small billing granularity avoids big bills for quick solutions. An additional benefit of granular invoicing is that customers will be less tempted to allow simple issues to stay unaddressed until they grow into big problems. Find out additional information about Progent's value pricing for IT outsourcing.

  • Full Reporting of IT Support
    Progent has created a comprehensive support reporting system that stores and formats complete documentation for all delivered support activities. Unlike some freelance consultants or small support firms who provide scant documentation or details of tasks done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service documentation sent by each staff member to each client. The practice of documenting and organizing support records allows more effective support and avoids a slew of common problems such as when a support client is virtually held hostage to a consultant who refuses to release the keys to the kingdom. Find out additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to handle technical issues that are within their comfort zone, Progent is able to concentrate on offering hard-to-find services where Progent has little competition. Small businesses who work with independent consultants or who maintain in-house IT staffs gain when Progent passes on knowledge about new technology and tested methodologies to make their networks more reliable, secure, and efficient. Find out additional information concerning Progent's knowledge transfer services.

Contact Progent
In case your Newport News, Virginia business needs to contact Progent to ask about network outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Assistance
For fast remote technical support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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