Immediate, Low-cost Remote Computer Network Help for Newport News, Virginia Small Companies
For more than twenty years, Progent has specialized in providing enterprise-quality IT support services to customers who have small-business IT budgets. Progent has developed a unique service solution that includes a cost-effective, tightly connected virtual office network, sophisticated online troubleshooting technology, a substantial pool of consultants certified in a wide range of IT practice areas, a Help Desk service model that maximizes efficiency and ensures follow-through, a global group of on-line troubleshooting professionals, on-site support dispatching for the majority of most zip codes in the U.S., and a company culture focused on fixing network issues in the shortest time and at the lowest cost to clients.

For larger businesses, Progent offers co-sourcing services to supplement the technical skills of your in-house IT service team. This can cut costs and help meet schedules for big IT initiatives like software design and development, disaster recover/business continuity preparedness, security audits, office consolidations, or software migrations.

Progent can also offer the services of certified consultants to assist your business to design and execute your cloud strategy.

Primary Technologies Serviced by Progent for Office Networks in Newport News, Virginia
Progent offers the services of qualified consultants for all aspects of network technology deployed in small companies and local governments. Technologies supported by Progent include:

Service Delivery Options Available for Newport News, Virginia Companies
Progent offers a variety of alternatives for providing small businesses with affordable IT services for troubleshooting, consulting, hosting services, and network management. Progent's paradigm for delivering computer support is built on the Help Desk structure common to big IT support groups. Progent's Help Desk Call Center Support Mechanism ensures rapid support, comprehensive service documentation, consistent follow-through, and tight cost monitoring for a range of IT support delivery modes that include remote troubleshooting, in-person help, high-end consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center provides urgent and scheduled remote service for Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's seasoned support professionals can assist clients to troubleshoot and fix network problems without the expense or delay of on-premises support visits. The experience of Progent's IT engineers allows them to resolve the majority of IT issues rapidly. For complex issues, Progent's breadth of knowledge makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a streamlined, web-based registration process for new clients to address urgent network problems and Progent bills per minute with no sign-up charges or time minimums, so you pay only for the support you receive. Experts available online include Cisco-qualified CCIEs, Microsoft-certified MCSE consultants, and CISSP-certified security professionals. Learn additional details about Progent's remote network support expertise.

  • Onsite Support
    Progent offers on-site computer assistance for signed-up customers in larger cities in the United States. Progent's onsite service technicians can work in tandem with Progent's remote service engineers to give small companies the best of both worlds: hands-on service professionals when you need them as well as the remote expertise of Progent's worldwide team of network engineers, security specialists, and business software programmers. The wait time for on-site support calls is typically less than one business day. There is no start-up or retainer fee for registering as a Progent customer for on-premises service. Learn more about how to sign up for Progent's onsite computer service.

  • Help Desk
    Progent's Help Desk Call Center Services are designed for small and midsize companies who require fast and dependable access to an online Help Desk Call Center with effective phone assistance, online troubleshooting capability, and enough technical strength for full problem escalation. Because small and midsize businesses typically are constrained by tight information technology budgets and can provide scant management attention for handling IT support tasks, Progent's Help Desk Call Center Outsourcing Services can be the most efficient way to make sure that small business information systems are always productive. Read more about Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Services
    Progent provides small companies affordable availability of enterprise-class IT professionals who can provide help with vital products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network design, network protection engineering, fault tolerant it system design, server virtualization solutions, plus configuration, customization and support for business programs including accounting, operations, business analytics, CRM, and productivity packages. Progent can provide assistance with one-shot projects such as site moves and major system migrations, longer term initiatives such as management reporting software development and customization, database software development and DBA services, and web development, continuing support including System Center 2012 Operations Manager support and SCOM 2016 consulting services for network monitoring and network administration, or urgent response such as disaster recovery and malware cleanup.

  • Application Hosting
    Progent offers hosting for key applications like Microsoft Exchange Server and Microsoft SQL in order to provide small and midsize businesses with greater degrees of dependability, protection, and performance than is possible with the type of internal data center that is realistically affordable for most small and midsize organizations. Since Progent utilizes the same facilities that host the equipment of many of the planet's largest information technology companies, Progent can eliminate the cost of building and maintaining the infrastructure required for world-class cooling, electrical failover, and uninterruptible Internet access. For hosted applications, Progent can also make sure that upgrades and revisions remain updated, security and efficiency is continually monitored, and systems are consistently backed up and available for full and rapid restoration. Learn more concerning Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting services for the entirety of a small or midsize company's servers in a setting that not only delivers the top level of fault-tolerance and scalability but that is in addition convenient for clients to migrate to a different service firm or to move internally whenever your business situation calls for it. Progent's Private Cloud hosting is built around tested virtual server techniques that permit small businesses with multi-vendor environments to save significantly on the costs of hardware, system support, and network management while achieving enterprise-class reliability and an unprecedented level of vendor alternatives. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting covers all server-centric software in a single centrally administered service, can support the multi- OS and non- standardized networks typical of small businesses, and keeps ownership of the software in the customer's hands so that migrating to a new virtualized host is fast, safe, and inexpensive. This eliminates becoming a captive to a single hosting service while still providing all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent can provide advanced online consulting to help organizations of any size connect their information networks with popular public clouds including Azure and Amazon AWS. Progent can help you to design and manage hybrid environments that can include Windows and Linux systems and applications in either cloud-based solutions or in hybrid architectures that utilize on-premises IT assets along with cloud services. To help you to incorporate public clouds with networks, Progent offers a range of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure design and integration services, Amazon Web Services cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight series of managed services is designed to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior machine learning tools to defend endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily get by legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to automate the complete threat lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a unified control. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your company's unique needs and that helps you demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent's consultants can also assist you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can recover quickly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical files, apps and VMs that have become unavailable or corrupted due to hardware failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can provide world-class support to configure ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical data. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, enhance and troubleshoot their networking hardware like routers and switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends notices when issues are detected. By automating complex network management processes, WAN Watch can cut hours off common tasks like network mapping, expanding your network, finding appliances that need important software patches, or isolating performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading information security companies to provide centralized management and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance adds a deeper level of analysis for incoming email. For outbound email, the local gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network operating at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT personnel and your Progent engineering consultant so that all looming issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the system is virtualized, it can be ported immediately to an alternate hosting solution without requiring a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or domains. By updating and organizing your IT infrastructure documentation, you can save up to half of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a more manageable Active Directory (AD) environment. Both also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with information security standards, more efficient utilization of network assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. Read more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The interview is intended to evaluate your organization's ability either to block or recover quickly from a ransomware attack. Progent will consult with you directly to gather information about your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to build an efficient security and backup/recovery system that meets your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Alternative for Newport News, Virginia Small Businesses
Progent's size, depth of information technology expertise, and experience with enterprise IT consulting allow small businesses to avoid the problems associated with over dependence on small support organizations or independent consultants.

Working with Progent allows your company to:

  • Avoid Excessive Reliance on Freelance Support Consultants
    For network support, small businesses sometimes rely excessively on freelance engineers. Although freelance support providers have lower expenses than more substantial IT service firms and can typically bill apparently smaller fees, freelancers are frequently spread too thin to react rapidly to critical problems. If an independent engineer is busy with different client, sick, on vacation, or in training, the absence of replacement personnel may require your company to go without assistance during a crisis. As your small business grows, network unavailability or difficulties with line-of-business programs get more expensive. The dollars you believed you were saving on a freelancer can evaporate quickly because of lower productivity. In addition, when independent engineers encounter new technologies, the unavailability of a large engineering team to rely on for assistance requires them to train on the job while your organization winds up footing the costs for their continuing training.

  • Have Access to Experts in Advanced IT Issues
    Many small service organizations or freelance engineers specializing in small business network consulting are capable of delivering routine fixes but don't have the background to work efficiently with complex network infrastructures with mixed operating systems, numerous sites, VoIP implementations, mobile clients, interconnected financial and analytical software, eCommerce, and custom line-of-business applications. Progent's experience with worldwide enterprises and Progent's large group of experts can benefit your business because big-company networks are inherently complicated, support issues require in-depth understanding of in numerous technical areas, and achieving a high degree of stability, reliability, and security requires industry-tested leading practices.

  • Build a Solid Foundation for Growth
    Small companies often begin with an IT system implemented on a shoestring budget. Without a carefully designed basis, a sequence of ad hoc repairs often get piled onto of a weak structure. As a company evolves, reliability and expandability issues can hinder the success of the organization. These networks require thorough evaluation, smart business planning, and in-depth experience to migrate to a network environment that can provide the solid basis to meet current business needs and support downstream expansion.

  • Partner with Solution Providers, Not Resellers
    Smaller businesses need guidance and insight to work through an increasingly complex array of IT options available for accelerating business growth and enhancing efficiency. Businesses do not need a network engineer or support organization that tries to promote a product. Progent avoids conflicts of interest by not selling hardware and software. Progent sells services only. This allows Progent to match technical support services with the genuine needs of clients. Combining IT consulting and product reselling can result in a situation where the recommended solution is built around a predetermined technology instead of being based on the true requirements of a customer.

How to Contact Progent
If your Newport News, Virginia company needs to contact Progent to find out about IT outsourcing, consulting, or tech support, call 800-993-9400 or visit Contact Progent.

Immediate Online Network Help
For fast online assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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