Low-cost Computer Support from Microsoft and Cisco Qualified Consultants for Companies in Newport News, VA
By offering world-class support when you require it, providing specialized knowledge for key business applications, offering high-value services such as virtual server hosting, billing only for services delivered, and requiring no sign-up or retainer fees for standard services, Progent enables you to increase the competitive value of your It network and reduce support expenses. Progent recognizes that network security, dependability, and performance are just as important to small companies as to large enterprises but that smaller companies don't have the economy of scale to invest aggressively in computer technology and in-house support staffs. Progent's basic value proposition is that no network support firm can equal Progent's ability to deliver the network support expertise your business needs when you need it and at prices you can justify.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to add to the technical skills of your internal IT service team. This can cut costs and help meet schedules for major IT initiatives such as software design and development, disaster recover/business continuity planning and testing, security audits, office consolidations, or technology migrations.

Progent can also provide the services of certified experts to assist your company to plan and implement your cloud computing strategy.

Key Technical Areas Serviced by Progent for Office Networks in Newport News, Virginia
Progent offers the services of accredited consultants for all aspects of business network technology deployed in small companies. Products and technologies supported by Progent's consultants include:

Support Delivery Alternatives Available for Newport News, Virginia Companies
Progent offers a variety of alternatives for providing small companies and local governments with affordable IT services for troubleshooting, system architecture, hosting, and network administration. Progent's model for delivering network support is built on the Call Center operational structure common to big IT organizations. Progent's Helpdesk Support Mechanism ensures fast support, comprehensive service documentation, dependable follow-up, and tight cost monitoring for a range of IT support delivery modes that include remote repairs, in-person support, top-level consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center provides urgent and routine remote service for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the U.S. and globally. Progent's certified support professionals can assist clients to analyze and fix network problems without the cost or delay of on-premises support calls. The experience of Progent's network engineers makes it possible to handle the majority of network issues rapidly. For complex issues, Progent's depth of knowledge allows the support team to escalate support calls to advanced specialists. Progent provides a convenient, web-accessible registration process for first-time customers to address emergency network problems and Progent charges by the minute with zero sign-up fees or minimums, so you pay only for the support you get. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and CISM-certified security professionals. Find out additional details concerning Progent's remote computer troubleshooting expertise.

  • Onsite Support
    Progent provides onsite technical support for registered clients in major metropolitan areas in the United States. Progent's on-site support technicians can work in conjunction with Progent's remote support experts to deliver small companies the best of both worlds: onsite support technicians when you need them plus the remote help of Progent's seasoned staff of network engineers, security specialists, and business software programmers. The wait time for on-site service calls is usually under 24 hours. Progent requires no start-up or retainer charge for registering as a Progent client for on-premises service. Find out more concerning how to register for Progent's onsite computer support.

  • Phone Support
    Progent's Help Desk Outsourcing Services are designed for all businesses and local governments who need prompt and reliable support from an online Help Desk with effective phone support, online repair capability, and enough technical depth for all needed escalation. Because small and midsize companies typically have tight IT funds and can provide little executive bandwidth for handling IT support tasks, Progent's Help Desk Services can be the most efficient way to ensure that business information systems are always productive. Learn more details concerning Progent's Help Desk Call Center services.

  • IT Consulting Services
    Progent provides small companies budget-friendly access to world-class IT professionals who can deliver assistance with vital products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, network protection engineering, fault tolerant it system design, server virtualization solutions, plus integration, customization and support for small business software including accounting, operations, reporting, sales automation, and productivity software. Progent can provide assistance with short-term projects including site relocations and major system upgrades, extended initiatives like business analytics software development and customization, relational database application programming and administration support, and web design, on-going support including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and system administration, or emergency response like disaster recovery and malware cleanup.

  • Application Hosting
    Progent can host vital applications such as Exchange and Microsoft SQL in order to provide small companies with greater degrees of dependability, security, and performance than is feasible with the type of on-site data center that is achievable for most small and midsize companies. Because Progent uses the same facilities that host the equipment of many of the world's biggest information technology organizations, Progent can eliminate the expense of building and managing the systems required for enterprise-class cooling, electrical backup, and uninterruptible Internet connectivity. For hosted application servers, Progent can also see to it that upgrades and revisions remain updated, security and efficiency is constantly tracked, and systems and data files are regularly archived and available for full and prompt restoration. Find out additional information about Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting services for all of a small organization's servers in a setting that not only delivers the top degree of availability and expandability but that is in addition easy for clients to transfer to another support firm or to bring internally whenever your business situation warrants it. Progent's Private Cloud hosting is based on proven virtualization technologies that allow small businesses with multi-vendor networks to benefit significantly on the expense of capital equipment, system support, and network management while getting enterprise-class availability and an unparalleled degree of vendor alternatives. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally administered package, can handle the mixed- OS and loosely standardized environments typical of small companies, and retains control of the software in the customer's possession so that moving to a different virtual host is quick, safe, and inexpensive. This eliminates ending up a captive to a single hosting service while still offering all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting
    Progent can provide advanced remote support services to help organizations of any size connect their IT infrastructure with popular public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help you to design and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid topologies that utilize on-premises resources along with public clouds. To help you to incorporate cloud services with networks, Progent offers a range of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments, Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of background delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
Progent's low-cost ProSight line of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis tools to defend endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely get by traditional signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to manage the complete malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device management, and web filtering through leading-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you prove compliance with legal and industry data protection standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent can also help you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup processes and enables rapid recovery of vital data, applications and VMs that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, whenever necessary, can assist you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, optimize and debug their networking appliances like switches, firewalls, and access points as well as servers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network maps are always updated, captures and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when problems are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the technology of leading information security vendors to deliver web-based control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a further layer of inspection for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses advanced remote monitoring and management technology to help keep your network operating at peak levels by checking the health of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent engineering consultant so that any potential problems can be addressed before they have a chance to disrupt productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and managed by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved immediately to a different hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted looking for vital information about your network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents required for managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the overall health of their network. Based on some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner Active Directory environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Advantages can include easier management, improved compliance with government and industry security regulations, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's preparedness either to stop or recover rapidly from a ransomware incident. Progent will work with you personally to collect information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup/recovery environment that aligns with your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and office productivity programs important to the majority of small and mid-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an ever more sophisticated array of infrastructure products such as firewalls, routers and switches, voice-over-IP solutions, and wireless networking. Furthermore, Progent's CISSP-certified security consultants, CISM-certified security engineers, CISA-authorized security audit specialists and GIAC-authorized information assurance experts can provide a company-wide view of system security and can help with complex security projects such as Security information and Event Management (SIEM) solutions to help enterprises comply with business standards and statutory requirements for IT information protection and reporting.

The scope and size of Progent's consulting team bring a powerful array of benefits to clients wishing to increase the business value of their IT system within a reasonable budget. These benefits include:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average more than ten years of hands-on industry background, at the front lines of network service, executing a broad variety of technical projects for an extensive array of businesses. Every Progent support professional shares a proven collection of personal best practices which are combined into shared best practices training that Progent instills in its consulting personnel. This means that you get not only expert technical skills, but also a support engineer with proven methods for repairing actual network problems rapidly. Learn additional information concerning Progent's best practices for network consulting.

  • Value Pricing Model
    Progent's pricing model is to bill for online service and on-site help by the minute. Consequently, you owe exclusively for received services. Progent does not demand a more expensive rate for after-hours or emergency service, and Progent does not charge for travel except for emergency support where on-site time is less than four hours. In addition, Progent applies no registration charge and requires no monthly commitment for support services provided during normal working hours. Many support firms impose large minimum fees or charge in increments of a quarter hour or longer. Progent's one-minute pricing granularity does away with major invoices for fast solutions. Another benefit of granular billing is that customers won't be inclined to allow minor problems to stay unaddressed until they grow into big problems. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Network Support
    Progent has created a comprehensive service reporting system that records and formats complete documentation for all billed services. Unlike many freelance consultants or local service organizations who offer minimal documentation or specifics of tasks performed, each service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the support reports given by every consultant to each customer. The discipline of documenting and archiving service records allows more efficient support and eliminates a variety of typical misfortunes such as when a support client is virtually held captive to a consultant who refuses to release the keys to the kingdom. Read more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By educating clients to handle problems that are within their scope, Progent can focus on offering hard-to-find skills where Progent has few competitors. Small businesses who work with freelance consultants or who employ in-house support staffs benefit when Progent passes on information about critical technology and proven processes to make their networks more robust, secure, and productive. Read more concerning Progent's knowledge transfer services.

How to Contact Progent
If your Newport News, Virginia company needs to get in touch with Progent for IT outsourcing, consulting, or technical support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Support
For fast remote technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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