Fast, Low-cost Remote Computer Network Technical Support for Newport News, Virginia Small Businesses
For more than twenty years, Progent has focused on delivering enterprise-class IT support services to clients who have small-business IT budgets. Progent has developed a unique service system that includes a low-overhead, tightly connected virtual office network, sophisticated online repair technology, a large pool of consultants accredited in a broad array of technical disciplines, a Help Desk service model that promotes efficiency and ensures follow-up, a global team of on-line support experts, in-person service options for the majority of most zip codes in the U.S., and a corporate culture focused on resolving network issues in the shortest time and at the lowest cost to customers.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management services to reinforce the skills of your internal network service group. Co-sourcing can cut costs and minimize technical risks for major projects like software programming, disaster recovery planning, security audits, merging datacenters, or technology migrations.

Progent can also offer the services of certified experts to help your company to design and execute a sensible cloud computing strategy.

Main Technical Areas Supported by Progent for Newport News, Virginia Office Networks
A Microsoft-certified Partner IT service company with a world-class group of Cisco CCIE network infrastructure experts and Apple Computer accredited consultants, Progent provides emergency troubleshooting and affordable remote consulting to Newport News, VA small businesses for a broad array of information technologies such as:

Support Delivery Alternatives for Newport News, Virginia Businesses
Progent offers a variety of alternatives for providing small companies with cost-effective IT services for technical support, consulting, hosting services, and IT management outsourcing. Progent's paradigm for delivering computer support is based on the Call Center operational structure familiar to big IT support organizations. Progent's Helpdesk Support Model promotes rapid response, comprehensive activity records, dependable follow-through, and tight expense monitoring across an array of network service delivery options that include online troubleshooting, on-premises support, top-level consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center offers emergency and scheduled online support for Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and worldwide. Progent's seasoned support professionals can assist clients to analyze and repair network issues without the cost or time loss of travel for onsite service calls. The background of Progent's network engineers allows them to resolve most IT problems quickly. For the toughest problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-based signup process for first-time customers to accommodate urgent situations and Progent charges per minute with no startup charges or minimums, so you pay only for the support you get. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISSP-certified security engineers. Learn more information about Progent's online computer troubleshooting services.

  • On-site Support
    Progent offers onsite technical assistance for signed-up clients in larger cities in the United States. Progent's onsite service technicians can operate in conjunction with Progent's remote support experts to deliver small and midsize companies the best of both worlds: in-person support technicians when you require them plus the remote expertise of Progent's worldwide staff of IT engineers, security professionals, and business software programmers. The response time for on-site service calls is usually under 24 hours. There is no start-up or retainer fee for becoming a Progent customer for onsite support. Learn more concerning why to register for Progent's onsite computer support.

  • Help Desk
    Progent's Helpdesk Outsourcing Services are intended for small and midsize businesses who need fast and reliable support from an online Help Desk Call Center with efficient telephone assistance, online troubleshooting tools, and sufficient technical strength for full problem escalation. Because small and midsize businesses typically are constrained by tight information technology funds and can spare little management attention for dealing with IT support, Progent's Help Desk Services could be the most efficient way to make sure that small business computer systems are always up and running. Learn more concerning Progent's Contact Center services.

  • IT Consulting Services
    Progent provides small companies budget-friendly access to enterprise-class consultants who can provide help with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server expertise, Cisco network design, company-wide network protection consulting, non-stop it system engineering, virtualization solutions, plus configuration, programming and training for small business software such as financials, ERP, reporting, CRM, and productivity software. Progent can provide assistance with short-term projects such as office moves and major system upgrades, longer term projects like management information application programming and support, relational database application development and DBA support, and web design, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for IT infrastructure health monitoring and system management, or emergency services like data restoration and virus cleanup.

  • Application Server Hosting
    Progent offers hosting for critical applications such as Exchange Server and Microsoft SQL in order to provide small and midsize businesses with higher levels of dependability, security, and performance than is feasible with the type of on-site data center that is realistically affordable for the majority of small organizations. Since Progent uses the same facilities that host the gear of some of the planet's largest information technology organizations, Progent can save you the investment in creating and maintaining the systems needed for enterprise-class environmental control, power backup, and uninterruptible Internet access. For hosted applications, Progent can also make sure that patches and revisions remain updated, protection and efficiency is constantly monitored, and systems and data files are regularly backed up and ready for complete and prompt restoration. Find out additional information about Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting services for the entirety of a small company's servers in an environment that not only provides the top level of fault-tolerance and extensibility but that is in addition simple for clients to migrate to another support firm or to bring internally when your situation calls for it. Progent's Private Cloud hosting service is structured around mature virtualization techniques that allow companies with mixed environments to benefit significantly on the expense of hardware, system support, and network management while achieving world-class reliability and an unparalleled level of vendor independence. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in one centrally administered solution, can support the mixed- platform and loosely standardized networks typical of smaller companies, and retains control of the licenses in the client's possession so that migrating to a new virtualized host is fast, safe, and affordable. This eliminates ending up a captive to a single hosting service while still providing all the economies associated with SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent can provide expert remote consulting support to help organizations of all sizes connect their IT infrastructure with popular public clouds such as Azure and Amazon AWS. Progent can help you to design and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid network models that seamlessly combine on-premises IT assets along with public clouds. To assist you to integrate public cloud services with networks, Progent can provide a range of cloud migration services such as Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and deployment services, Amazon AWS cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting services online, and Progent can help you complete your cloud migration projects quickly and affordably.
Progent's Fixed-price Managed Services for Outsourcing Network Management
Progent's low-cost ProSight portfolio of network management outsourcing services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to guard endpoint devices and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely escape traditional signature-matching AV products. ProSight ASM protects local and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including filtering, detection, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    Progent's ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools incorporated within one agent managed from a single console. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your company's specific requirements and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also help you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services offer small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables fast restoration of critical data, applications and virtual machines that have become lost or corrupted due to hardware failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, track, enhance and debug their networking hardware like switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming network management activities, WAN Watch can knock hours off ordinary chores like network mapping, reconfiguring your network, locating appliances that require important updates, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of top data security companies to deliver centralized management and comprehensive security for your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by checking the health of vital computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your designated IT staff and your Progent consultant so any looming problems can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be ported easily to a different hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your network documentation, you can save as much as 50% of time wasted looking for vital information about your network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT information. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to get an objective evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your core network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits like a cleaner Active Directory system. Both also include a year of advanced remote network monitoring and management (RMM). Benefits can include lower-cost management, better compliance with government and industry security standards, higher utilization of network resources, faster problem resolution, more dependable backup and recovery, and higher availability. See more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to assess your organization's ability to stop or recover rapidly from a ransomware attack. Progent will consult with you directly to collect information about your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective AV and backup/recovery system that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Unique Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline system software and productivity programs used by the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide expertise for an increasingly sophisticated array of network technologies such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's CISSP-certified security consultants, CISM-qualified security professionals, CISA-qualified security audit consultants and GIAC-qualified information assurance professionals offer a company-wide view of network security and can help with advanced security projects like SIEM solutions to help enterprises comply with business guidelines and government mandates for IT data security and reporting.

The breadth and depth of Progent's consulting team offer a powerful array of benefits to companies wishing to maximize the productivity of their information system within a reasonable budget. These advantages include:

  • Best Service Methodology
    Progentís staff of Microsoft and Cisco qualified experts average longer than ten years of hands-on professional experience, at the forefront of IT support, performing a wide variety of IT projects for an extensive array of clients. Every Progent support professional shares a proven set of personal best practices which are combined into shared leading practices training that Progent teaches its support personnel. This means that you get not only world-class IT capability, but also a support engineer with proven methods for resolving real-world IT problems rapidly. Read more about Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing policy is to bill for remote support and in-person help by the minute. Consequently, you pay exclusively for delivered services. Progent does not demand a higher rate for off-hours or urgent service, and Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no startup charge and asks no monthly commitment for services delivered during regular working hours. Many support firms impose large minimum payments or charge in increments of a quarter hour or more. Progent's one-minute billing granularity does away with king-size invoices for quick fixes. Another advantage of by-the-minute invoicing is that clients will not be tempted to allow simple issues to stay unaddressed until they grow into major ones. Read additional information concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Delivered Services
    Progent has developed a sophisticated support reporting system that records and formats complete documentation for all billed support activities. Unlike some freelance consultants or small support organizations who provide minimal documentation or details of services done, each service delivered by Progent is accompanied by full documentation. Every Progent consultant has access to the support documentation sent by each staff member to each client. The practice of documenting and organizing service activity allows more effective support and eliminates a slew of common problems such as when a support customer is effectively held hostage to a consultant who wonít let go of the keys to the kingdom. Find out additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to handle technical issues that are within their scope, Progent can focus on offering high-value skills where Progent faces little competition. Small businesses who work with freelance consultants or who maintain internal support staffs benefit when Progent transfers information about critical technology and proven processes to make their networks more reliable, protected, and efficient. Find out more concerning Progent's knowledge transfer services.

How to Contact Progent
If your Newport News, Virginia business wants to get in touch with Progent for network outsourcing, consulting, or technical support services, phone 800-993-9400 or see Contact Progent.

Fast Online Technical Support
For immediate remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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