Newport News, VA Remote Support from Certified Computer Troubleshooting Experts
Progent's computer tech support services can deliver your Newport News, VA business budget-friendly and reliable access to Microsoft and Cisco certified information technology experts. By providing IT consulting service when you need it, offering advanced expertise for critical applications, delivering value-added services such as 24x7 network monitoring, and invoicing only for support you receive, Progent gives your Newport News, Virginia company an economical alternative for maximizing the productivity of small-scale business networks. Whether you run an on-premises datacenter, rely on cloud-based infrastructure, or have a hybrid cloud-and-local solution, Progent is the intelligent way for organizations and local governments to create and support a robust and secure IT network and to benefit from quick access to the skilled help typically available only to businesses who are able to afford a sizeable in-house IT staff.

For larger businesses, Progent offers co-sourcing support to reinforce the technical skills of your in-house IT support group. Co-sourcing can save money and help meet schedules for major IT initiatives like software development, disaster recovery planning and testing, security audits, office consolidations, or technology migrations.

Progent can also provide the services of certified consultants to help your business to plan and implement a sensible cloud strategy.

Core Technologies Serviced by Progent's Consultants for Companies in Newport News, Virginia
Progent's national group of world-class experts provides support for virtually all aspects of network systems found in businesses of any size. Areas served by Progent in Newport News include:

Service Delivery Options Available for Newport News, Virginia Companies
Progent offers a variety of options for providing small and midsize companies and local governments with cost-effective computer services for troubleshooting, consulting, hosting, and IT management outsourcing. Progent's paradigm for providing IT support is built on the Call Center structure familiar to larger IT groups. Progent's Helpdesk Service Mechanism ensures rapid response, thorough activity documentation, dependable follow-through, and strict expense monitoring for an array of network support delivery alternatives that include online repairs, on-premises help, high-end consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) provides urgent and scheduled online service for Microsoft Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's seasoned service experts can assist customers to troubleshoot and fix network issues without the expense or delay of in-person support calls. The experience of Progent's network engineers allows them to handle the majority of IT issues quickly. For the most complex problems, Progent's depth of knowledge allows the support team to escalate trouble tickets to world-class specialists. Progent offers a convenient, web-based signup procedure for first-time clients to accommodate urgent network problems and Progent bills by the minute with no sign-up fees or minimums, so you pay only for the assistance you receive. Specialists available online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and CISSP-certified security professionals. Find out additional information concerning Progent's online computer support expertise.

  • On-site Support
    Progent provides onsite technical support for signed-up clients in larger cities in the United States. Progent's on-site support technicians can work in conjunction with Progent's remote support experts to give small and midsize businesses the ideal combination: on-premises support technicians when you require them as well as the remote expertise of Progent's worldwide team of network engineers, security specialists, and business application developers. The wait time for on-site support visits is typically less than 24 hours. There is no sign-up or retainer charge for registering as a Progent customer for on-premises service. Find out more about how to sign up for Progent's in-person network support.

  • Help Desk
    Progent's Contact Center Outsourcing Services are intended for small and midsize businesses and local governments who require fast and reliable support from an online Contact Center with efficient telephone support, online troubleshooting capability, and enough technical depth for full escalation. Since small and midsize companies typically are constrained by tight information technology budgets and can spare scant management attention for dealing with IT support, Progent's Helpdesk Outsourcing Services could be the most cost-effective option to make sure that small business information networks stay productive. Learn more about Progent's Help Desk Call Center outsourcing services.

  • Consulting Expertise
    Progent offers small companies affordable access to enterprise-class IT professionals who can deliver assistance with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network architecture, network protection engineering, non-stop it system engineering, virtual server solutions, plus integration, customization and training for small business software including accounting, operations, reporting, sales automation, and productivity suites. Progent can provide assistance with short-term projects including site moves and major system upgrades, longer term initiatives like management information software programming and support, database application development and DBA support, and web development, continuing support including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network health monitoring and network management, or urgent response such as data restoration and malware removal.

  • Application Server Hosting
    Progent can host vital applications such as Exchange Server and SQL Server in order to provide small businesses with greater levels of dependability, protection, and recoverability than is possible with the class of on-site data center that is practical for the majority of small and midsize companies. Because Progent utilizes the same facilities that support the gear of some of the planet's largest IT organizations, Progent can save you the cost of creating and managing the infrastructure required for world-class cooling, power failover, and uninterruptible Internet connectivity. For managed applications, Progent can also make sure that upgrades and service packs stay updated, security and efficiency is continually tracked, and systems are regularly archived and available for full and prompt recovery. Find out more concerning Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting for all of a small or midsize company's production servers in a setting that not only provides the highest level of fault-tolerance and expandability but that is also convenient for clients to transfer to a different support firm or to move in-house when your situation calls for it. Progent's Private Cloud hosting service is built around proven virtual server techniques that permit companies with mixed networks to benefit significantly on the expense of capital equipment, infrastructure maintenance, and network management while getting world-class dependability and an unprecedented level of vendor alternatives. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting Service encompasses all server-based applications in a single centrally managed package, can handle the mixed- OS and loosely standardized networks typical of small companies, and retains ownership of the licenses in the client's possession so that migrating to a different virtualized system is quick, reliable, and inexpensive. This avoids becoming a captive to a single hosting provider while still offering all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Services
    Progent can provide expert online support to help organizations of all sizes integrate their networks with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer hybrid environments that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid network models that seamlessly combine on-premises IT assets as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure design and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of experience delivering high-level consulting services remotely, and Progent can help you complete your cloud migration initiatives quickly and affordably.

Special Advantages of Teaming with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the core system software and productivity applications important to the majority of small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an increasingly sophisticated collection of infrastructure products such as PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless access. In addition, Progent's CISSP-certified security experts, CISM-authorized security engineers, CISA-qualified security audit consultants and GIAC-certified information assurance professionals offer a company-wide perspective on network protection and can assist with complex security programs like Security information and Event Management (SIEM) solutions to help companies meet business standards and statutory mandates for IT information security and incident reporting.

The breadth and size of Progent's consulting team bring a powerful set of advantages to clients trying to maximize the productivity of their IT system within an affordable budget. These advantages include:

  • Best Industry Methodology
    Progentís staff of Microsoft and Cisco certified experts average longer than ten years of real-world industry background, at the forefront of network support, performing a wide variety of technical projects for an extensive array of customers. Every Progent support professional shares a proven collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support staff. This means that you get not just world-class IT capability, but also a support engineer with field-tested approaches for resolving real-world IT problems efficiently. Read additional information about Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing policy is to bill for remote service and on-site help by the minute. Consequently, you are billed only for delivered support. Progent does not impose a more expensive rate for off-hours or emergency support, and Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no sign-up fee and requires no monthly commitment for support services provided during regular business hours. Many support firms demand substantial minimum payments or charge in increments of fifteen minutes or longer. Progent's small pricing granularity eliminates king-size bills for fast fixes. Another advantage of by-the-minute invoicing is that clients are less tempted to permit less critical problems to fester until they become major ones. Find out additional information concerning Progent's value pricing for IT outsourcing.

  • Full Documentation of IT Support
    Progent has created a comprehensive support reporting system that records and formats detailed documentation for all billed services. Unlike many independent consultants or local service firms who provide scant documentation or details of services performed, each service provided by Progent is accompanied by full documentation. Every Progent staff member has access to the support reports sent by every staff member to every client. The discipline of detailing and organizing support records results in more efficient service and eliminates a variety of common problems such as when a service client is effectively held hostage to a consultant who wonít release vital service information. Read more details concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's support experts to clients. By teaching clients to deal with problems that are within their comfort zone, Progent is able to concentrate on offering hard-to-find skills where Progent has few competitors. Small companies who work with freelance consultants or who employ in-house support staffs benefit when Progent transfers information about critical technology and tested methodologies to make their IT environments more reliable, protected, and efficient. Find out additional information concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Newport News, Virginia business wants to contact Progent for IT outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.

Fast Remote Network Support
For fast online assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2017 Progent Corporation. All rights reserved.