Affordable Computer Support from Microsoft and Cisco Qualified Experts for Businesses in Newport News, VA
By delivering world-class know-how when you require it, making available specialized expertise for key applications, providing high-value services like virtual data center hosting, billing only for help delivered, and requiring no sign-up fees or retainers for standard services, Progent enables you to increase the business value of your It system and minimize support expenses. Progent appreciates that network protection, dependability, and performance are just as critical to small companies as to major corporations but that small companies lack the leverage to invest aggressively in information technology and internal service staffs. Progent's basic competitive advantage is that no network consulting organization can equal Progent's capability to provide the IT support your company needs when you need it and at a cost you can justify.

For mid-size and large businesses, Progent can provide co-sourcing and project management support to supplement the skills of your in-house IT support team. This can cut costs and minimize technical risks for big IT initiatives such as application design and development, business continuity planning and testing, network security audits, merging datacenters, or software migrations and upgrades.

Progent can in addition provide the services of certified experts to help your business to plan and implement a sensible cloud computing strategy.

Key Practice Areas Supported by Progent for Newport News, Virginia Business Networks
As a Microsoft Gold Certified Partner computer support company that maintains a world-class team of Cisco qualified CCIE network infrastructure experts and Apple Computer accredited engineers, Progent offers emergency assistance and low-cost remote consulting to Newport News, VA companies for a wide range of computer technologies such as:

Service Delivery Options for Newport News, Virginia Businesses
Progent offers a selection of options for providing small companies and local governments with affordable computer services for troubleshooting, consulting, hosting services, and network management. Progent's paradigm for providing network support services is based on the Help Desk Call Center structure common to big IT groups. Progent's Help Desk Call Center Support Model promotes fast support, comprehensive service documentation, dependable follow-up, and strict cost monitoring for a range of network support delivery modes that include online troubleshooting, onsite help, top-level consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides urgent and routine online assistance for Windows, Linux, Apple Mac, and Cisco-based systems in the United States and globally. Progent's certified service professionals can assist clients to troubleshoot and repair hardware and software issues without the cost or delay of travel for onsite support calls. The experience of Progent's network engineers makes it possible to resolve the majority of network issues rapidly. For the most complex issues, Progent's breadth of expertise makes it possible to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-accessible signup process for new clients to accommodate emergency network problems and Progent charges by the minute with zero sign-up charges or time minimums, so you are invoiced only for the support you get. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and GIAC-certified security professionals. Learn more details about Progent's online computer support services.

  • On-site Service
    Progent provides on-site technical support for signed-up clients in larger cities in the United States. Progent's on-site support personnel can operate in tandem with Progent's remote service experts to deliver small and midsize businesses the best of both worlds: in-person support professionals when you need them plus the on-line help of Progent's worldwide team of IT consultants, security professionals, and business application programmers. The wait time for on-site support calls is typically less than 24 hours. There is no start-up or retainer fee for registering as a Progent client for on-premises support. Find out more details concerning how and why to sign up for Progent's onsite computer service.

  • Help Desk
    Progent's Help Desk Outsourcing Services are intended for all companies who require prompt and dependable access to an online Helpdesk with effective telephone support, online troubleshooting capability, and sufficient technical strength for full problem escalation. Because smaller companies typically have tight information technology funds and can spare little management attention for dealing with IT support tasks, Progent's Help Desk Services could be the most efficient option to make sure that small business information networks stay productive. Read more concerning Progent's Helpdesk services.

  • Consulting Services
    Progent offers small companies budget-friendly availability of enterprise-class IT professionals who can deliver assistance with vital technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network design, network protection engineering, high availability it system design, virtualization strategies, plus integration, customization and training for business programs including accounting, ERP, reporting, CRM, and office productivity software. Progent can help with short-term projects including site relocations and major software upgrades, longer term projects such as business information software programming and customization, relational database application programming and administration services, and web design, continuing services including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network health monitoring and system management, or emergency services such as disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for critical applications like Exchange and Microsoft SQL in order to provide small and midsize businesses with higher levels of reliability, protection, and recoverability than is feasible using the type of internal data center that is achievable for most small companies. Since Progent utilizes the same data centers that support the equipment of many of the planet's largest IT companies, Progent can eliminate the cost of building and maintaining the systems required for enterprise-class cooling, power failover, and uninterruptible Internet connectivity. For hosted applications, Progent can also make sure that upgrades and revisions stay current, security and efficiency is continually monitored, and systems are consistently archived and ready for complete and rapid restoration. Find out additional information about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting for all of a small company's production servers in an environment that not only provides the top degree of availability and extensibility but that is also easy for customers to transfer to a different support firm or to bring internally whenever your circumstance calls for it. Progent's Private Cloud hosting is founded on proven virtual server techniques that allow small businesses with mixed environments to save significantly on the costs of capital equipment, infrastructure maintenance, and IT management while getting enterprise-class availability and an unprecedented level of vendor options. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally administered package, can handle the mixed- OS and non- standardized environments common with smaller businesses, and keeps control of the software licenses in the client's possession so that migrating to a different virtual host is quick, safe, and inexpensive. This avoids becoming a prisoner of a specific hosting provider while still providing all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent offers expert online consulting services to help businesses of any size integrate their information networks with popular public cloud platforms such as Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-centric systems or in hybrid topologies that combine local IT assets as well as cloud services. To assist you to integrate public cloud services with networks, Progent can provide a range of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and integration consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering advanced consulting support online, and Progent can help you successfully carry out your cloud integration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Outsourcing IT Management
Progent's value-priced ProSight portfolio of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of top data security companies to provide web-based management and world-class protection for all your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your vulnerability to external threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a further level of analysis for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss prevention.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates next generation behavior analysis technology to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a single platform to address the complete threat lifecycle including blocking, detection, mitigation, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized businesses a low cost end-to-end service for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup activities and allows fast recovery of critical files, applications and VMs that have become lost or corrupted as a result of component failures, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can deliver advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical information. Find out more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller businesses to map, monitor, enhance and troubleshoot their networking hardware such as routers and switches, firewalls, and access points plus servers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network maps are always current, captures and displays the configuration of virtually all devices on your network, tracks performance, and generates alerts when problems are discovered. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that need important updates, or isolating performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT staff and your Progent engineering consultant so any potential problems can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported easily to a different hardware environment without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard data related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and managing your network documentation, you can save as much as 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased evaluation of the health of their IT system. Powered by some of the leading remote monitoring and management tools available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits help you see how well the configuration of your core network assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, better compliance with information security regulations, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and higher availability. Learn more information about ProSight Network Audits IT infrastructure assessment.

Why Progent Is the Right Choice for Newport News, Virginia Businesses
Progent's size, breadth of information technology expertise, and familiarity with enterprise IT consulting allow small and midsize companies to sidestep the pitfalls related to over dependence on small support firms or independent consultants.

Working with Progent allows your business to:

  • Avoid Excessive Reliance on Individual Consultants
    For IT support, smaller companies often depend heavily on individual consultants. Though freelance service providers carry lower overhead than larger support firms and can typically charge nominally smaller fees, freelancers are occasionally too overworked to respond rapidly to urgent situations. If an independent consultant is busy with different customer, ill, on vacation, or in training, the absence of replacement staff may require your business to go without assistance in case of a crisis. As your small business grows, system downtime or difficulties with line-of-business applications become more expensive. The dollars you thought you were conserving on a freelancer can be eaten up quickly due to lost productivity. In addition, when freelance engineers encounter unfamiliar problems, the lack of a big consulting group to depend on for assistance requires them to learn in place while your organization winds up with the bill for their ongoing training.

  • Have Access to Certified Professionals in Complex Information Technology Issues
    Many small support organizations or independent consultants focused on small business network consulting are capable of providing connect-the-dots solutions but don't have the background to work efficiently with complicated network environments with a variety of operating systems, numerous offices, VoIP systems, remote clients, interconnected financial and analytical applications, data-driven web sites, and specialized line-of-business applications. Progent's background with worldwide companies and Progent's large staff of experts can benefit your company because big-company networks are inherently complicated, support problems demand in-depth knowledge in many technical disciplines, and achieving an acceptable level of stability, reliability, and protection requires enterprise-tested processes.

  • Build a Solid Basis for Seamless Growth
    Small businesses typically start with an IT system implemented on a tight budget. Lacking a solid architecture, a sequence of band-aid fixes commonly get thrown on top of a tenuous structure. As a business grows, stability and scalability problems can hinder the success of the organization. These networks require thorough evaluation, smart strategic planning, and broad-based expertise to upgrade to an IT environment that will provide the solid foundation to meet current business requirements and support downstream growth.

  • Work with Solution Providers, Not Product Vendors
    Small companies require guidance and insight to navigate through an increasingly complicated maze of IT alternatives offered for enabling growth and improving efficiency. They do not need an IT engineer or service firm that tries to promote a product. Progent avoids conflicts of interest by not reselling hardware and software. Progent provides services and expertise only. This permits Progent to align consulting services with the real needs of customers. Combining network support and product selling can result in a conflict where the proposed solution is built around a preselected technology instead of being based on the true requirements of a client.

Contact Progent
If your Newport News, Virginia business needs to get in touch with Progent to ask about IT outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Technical Support
For fast online support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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