Immediate, Affordable Online Computer Support for Newport News, Virginia Small Companies
For over twenty years, Progent has focused on providing enterprise-quality IT support to clients with small-company budgets. Progent has developed a unique support solution that features a streamlined, tightly connected virtual office network, custom remote repair technology, a large team of engineers accredited in a wide range of technical practice areas, a Help Desk operational structure that promotes responsiveness and guarantees follow-through, a global team of remote service experts, in-person service options for the majority of most zip codes in the U.S., and a company culture committed to fixing technical issues in the least time and at the least cost to customers.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to supplement the subject matter expertise of your internal IT support team. This can save money and help meet schedules for major projects such as application programming, disaster recovery preparedness, network security evaluations, office consolidations, or technology migrations.

Progent can also offer the services of accredited consultants to assist your company to design and execute your cloud computing strategy.

Key Practice Areas Serviced by Progent for Office Networks in Newport News, Virginia
Progent provides the services of certified consultants for all aspects of business network technology found in small organizations. Technologies serviced by Progent's consultants include:

Service Delivery Alternatives for Newport News, Virginia Companies
Progent has a variety of alternatives for providing small and midsize companies and local governments with cost-effective IT services for technical support, consulting, hosting services, and network administration. Progent's model for providing computer support is based on the Call Center operational structure common to larger IT support groups. Progent's Helpdesk Service Model promotes fast response, comprehensive service documentation, dependable follow-up, and strict expense control across an array of IT service delivery options that include remote troubleshooting, in-person help, high-end consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center provides emergency and scheduled online service for Windows, Linux, Apple Mac, and Cisco-based environments in the United States and globally. Progent's certified support experts can help clients to analyze and repair hardware and software problems without the cost or time loss of on-premises service calls. The experience of Progent's IT engineers makes it possible to resolve most network problems quickly. For the most complex problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to world-class subject matter experts. Progent offers a streamlined, web-accessible signup process for first-time customers to accommodate emergency network problems and Progent charges per minute with no startup fees or minimums, so you are invoiced only for the assistance you receive. Experts available online include Cisco-certified CCIE network engineers, Microsoft-certified MCSE consultants, and CISSP-certified security professionals. Find out more information about Progent's remote computer troubleshooting services.

  • On-site Support
    Progent offers onsite computer assistance for signed-up customers in major metropolitan areas in the United States. Progent's on-site support technicians can operate in conjunction with Progent's online support experts to give small and midsize businesses the ideal combination: hands-on service professionals when you need them as well as the on-line expertise of Progent's worldwide team of network consultants, security specialists, and business software programmers. The wait time for on-site support visits is typically under 24 hours. There is no sign-up or retainer charge for registering as a Progent customer for on-premises service. Find out more details about why to register for Progent's onsite computer service.

  • Phone Support
    Progent's Contact Center Services are designed for all companies who require fast and reliable support from an online Help Desk Call Center with effective phone support, online repair tools, and sufficient technical strength for full problem escalation. Because small and midsize companies typically have limited IT budgets and can spare little executive bandwidth for handling IT support tasks, Progent's Help Desk Call Center Services can be the most cost-effective way to make sure that small business computer networks stay up and running. Read more about Progent's Helpdesk services.

  • Consulting Services
    Progent provides small businesses affordable availability of world-class consultants who can provide assistance with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network design, company-wide network protection consulting, fault tolerant network engineering, server virtualization strategies, plus configuration, programming and support for small business programs such as accounting, operations, business analytics, CRM, and office productivity suites. Progent can help with short-term projects including site moves and major software upgrades, extended projects like business analytics software development and support, database application development and DBA support, and web design, continuing services including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting for network health monitoring and network management, or urgent response like disaster recovery and malware removal.

  • Application Hosting
    Progent can host vital business applications like Microsoft Exchange Server and SQL Server to provide small companies with greater levels of reliability, protection, and recoverability than is possible with the type of internal data center that is realistically affordable for the majority of small and midsize organizations. Since Progent uses the same facilities that host the equipment of some of the planet's largest information technology organizations, Progent can save you the expense of creating and managing the infrastructure required for world-class environmental control, electrical backup, and redundant Internet access. For managed applications, Progent can also see to it that upgrades and revisions stay updated, security and efficiency is continually tracked, and systems and data files are regularly backed up and available for complete and rapid recovery. Learn additional information concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides comprehensive hosting services for all of a small or midsize organization's servers in a setting that not only delivers the top level of fault-tolerance and scalability but that is in addition simple for clients to transfer to a different service provider or to bring in-house if your business situation warrants it. Progent's Private Cloud hosting is built around mature virtualization techniques that permit businesses with mixed environments to benefit significantly on the costs of hardware, infrastructure maintenance, and IT administration while achieving world-class dependability and an unparalleled degree of vendor options. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally managed package, can support the mixed- OS and non- standardized networks common with smaller businesses, and retains control of the software licenses in the client's possession so that migrating to a new virtual system is fast, reliable, and inexpensive. This eliminates becoming a captive to a specific hosting service while still providing all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Services
    Progent offers advanced online consulting support to help businesses of all sizes connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your it team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-based solutions or in hybrid architectures that seamlessly combine on-premises resources as well as public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud integration support services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's value-priced ProSight series of network monitoring and management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and email phishing, which easily escape traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to manage the entire threat progression including protection, infiltration detection, containment, cleanup, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering through leading-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization experts can assist you to plan and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you demonstrate compliance with government and industry information protection standards. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also help your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services provide small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid recovery of critical files, apps and virtual machines that have become unavailable or corrupted due to component breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, track, reconfigure and debug their networking appliances like routers, firewalls, and wireless controllers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept current, copies and manages the configuration of almost all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating devices that require important updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that incorporates the technology of top data security companies to deliver centralized control and world-class protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. The cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a further level of inspection for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and protect internal email that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to help keep your network running efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT staff and your Progent engineering consultant so that all potential issues can be addressed before they can impact your network Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Because the environment is virtualized, it can be ported easily to a different hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the health of their information system. Based on a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified team of IT professionals, ProSight Network Audits show you how well the configuration of your essential network assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a cleaner Active Directory system. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with government and industry security regulations, higher utilization of IT resources, faster problem resolution, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's preparedness to block or recover rapidly from a ransomware incident. Progent will work with you directly to gather information concerning your current AV defense and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective AV and backup environment that aligns with your business needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Benefits of Working with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core system software and productivity applications used by most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also offers help for an increasingly sophisticated array of network technologies including firewalls, routers and switches, VoIP options, and wireless access. Furthermore, Progent's CISSP-certified cybersecurity consultants, CISM-qualified security engineers, CISA-qualified security audit specialists and GIAC-qualified information assurance experts offer a company-wide view of network security and can assist with advanced security programs like SIEM solutions to help companies comply with business standards and statutory mandates for IT data security and incident reporting.

The breadth and size of Progent's consulting team offer a powerful array of benefits to clients trying to maximize the productivity of their information network within an affordable budget. These benefits include:

  • Best Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average longer than a decade of hands-on professional experience, in the trenches of IT service, performing a wide range of IT tasks for an extensive mix of customers. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide leading practices training that Progent teaches its support team. This means that you get not just world-class IT capability, but also a consultant with proven methods for solving real-world IT problems efficiently. Learn more about Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-premises visits by the minute. Consequently, you pay only for received services. Progent does not impose a higher rate for off-hours or urgent service, and Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no registration charge and requires no retainer for services provided during normal working hours. Many service firms impose substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's small billing granularity does away with king-size bills for quick repairs. An additional advantage of granular invoicing is that you are not tempted to allow incipient problems to fester until they grow into major ones. Read additional information concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Network Services
    Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all billed services. Unlike some freelance consultants or local service firms who provide scant documentation or specifics of tasks done, each service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service reports given by every staff member to every client. The practice of documenting and organizing service activity allows more efficient support and avoids a variety of typical problems such as when a service customer is effectively held captive to a consultant who wonít let go of vital service information. Learn additional information concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By teaching clients to handle problems that are within their comfort zone, Progent can concentrate on offering hard-to-find services where Progent faces few competitors. Small businesses who work with independent consultants or who employ internal support personnel benefit when Progent transfers knowledge about critical technology and tested processes to make their IT environments more robust, secure, and productive. Read more details concerning Progent's knowledge transfer services.

Get in Touch with Progent
If your Newport News, Virginia company needs to contact Progent to ask about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or go to Contact Progent.

Immediate Online Network Assistance
For immediate remote technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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