Introduction to Progent's Support Expertise for BlackBerry Technology
BlackBerry Consulting and Integration HelpWireless connectivity to email, contacts, schedules, and the web has become a critical feature of IT networks for companies of any type. BlackBerry handhelds are among the most popular solutions for maintaining mobile communications. But the network architecture needed to accommodate BlackBerry smartphones has grown significantly more sophisticated as the demand for non-stop operation and rock-solid security has heightened. Progent's RIM qualified consultants specialize in providing small companies world-class IT support and technical services that are affordable and efficient.

Being a Microsoft Gold Partner with years of experience consulting on Microsoft Exchange Server, Progent's consultants can provide broad expertise for integrating RIM BlackBerry and Microsoft products by offering services like Microsoft Exchange 2010 Server support as well as by providing complementary services like Lync Server 2010 integration and Microsoft Office Communications Server support to manage IM and rich presence. Progent's Microsoft SQL Server 2016 integration consultants and Microsoft SQL Server 2014 experts can configure and troubleshoot your SQL system to operate optimally with BES Server, and Progent's Microsoft Data Protection Manager experts can assist your company to develop backup and recovery procedures to guard your messaging data and minimize productivity loss in the event of a breakdown of your messaging solution.

Progent also maintains a large team of Cisco certified CCIE network engineers who are available remotely to provide expert assistance for architecting and troubleshooting your network so that it accommodates your BlackBerry system with enterprise levels of fault tolerance, scalability, security, and maintainability. CCIEs are highly-qualified network gurus who earn this prestigious certification only through intense examination by Cisco. CCIEs can handle even the most complicated problems surrounding network architecture, configuration, repair, and support.

Integration Support for BlackBerry Enterprise Server
BlackBerry BES Server simplifies management and support of RIM BlackBerry smartphones, providing a centralized platform for controlling key jobs like device installation, upgrades, and deactivation while also providing a solid foundation for data protection and high availability. BlackBerry BES Server supports transparent integration between Exchange, Novell GroupWise, or Domino email servers and BlackBerry users and allows over-the-air synchronization.

RIM BlackBerry Enterprise Server Troubleshooting Support

BlackBerry Enterprise Server offers a wealth of data protection capabilities beginning with advanced data encryption of information transmitted between a BlackBerry smartphone and BES Server based on Advanced Encryption Standard (AES) or Triple Data Encryption Standard. BlackBerry BES Server also permits excellent versatility in adjusting levels of protection to match the specific needs of your mobile network. Progent's BlackBerry certified engineers can assist your company to select advanced security functions and enable them wirelessly. Examples of these wirelessly configurable security features are:

  • Lock down a smartphone
  • Erase information from a missing BlackBerry smartphone
  • Lock out Bluetooth
  • Activate internal protection against malicious attacks

BES Server also provides flexibility in selecting ways to prevent BlackBerry users from installing or executing unsecure or unauthorized code. Progent can assist you to select protective techniques such as:

  • Specify exactly which programs are allowed on the device
  • Block third-party software from using persistent memory on the device
  • Select what resources external programs can use on the smartphone
  • Limit the kinds of access third-party applications running on the BlackBerry smartphone can initialize
  • Prevent all external programs from being loaded or run on the smartphone

Some Ways That Progent Can Help You to Maintain and Support Your BlackBerry Solution
Progent can deliver an experienced BlackBerry support who has been awarded accreditations from Research in Motion in all major facets of BlackBerry technology. Progent's BlackBerry support services range from resolving synchronization problems to designing wireless productivity solutions based on BlackBerry BES Server. These BlackBerry certifications and their respective practice areas include:

BlackBerry Certified Support Specialist
Blackberry Support ServicesProgent's BlackBerry Certified Support Specialist can help your company to perform common technical operations including setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, selecting account configurations, setting up messaging filters, editing user profiles, upgrading BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to work with your corporate email software. Progent's seasoned service professionals can in addition help you to troubleshoot a wide range of problems associated with synchronization, handset recognition, email reconciliation, web browsing, mobile connectivity, Instant Messaging, desktop software installation, and BlackBerry Desktop Redirector.

As a top innovator in delivering countrywide online support for small company IT networks, Progent can provide responsive and affordable contact with a BlackBerry Certified Support Specialist. Progent's online consulting skills keeps your mobile support costs at a minimum and, by dealing with problems promptly, maximizes the productivity of your BlackBerry smartphone users.

BlackBerry Certified Server Support Specialist
Blackberry Consulting ServicesProgent's BlackBerry Certified Server Support Specialist can provide the skills required to install and support the BlackBerry Enterprise Server in a Microsoft Exchange Server environment. Progent's BlackBerry-certified specialist can help you to utilize resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center, and BlackBerry Utilities to perform critical procedures including resolving enterprise activation problems, adding and deleting BlackBerry device clients, setting activation passwords, configuring wireless software installation and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and setting up database backup and recovery mechanisms.

Progent's BlackBerry engineers can also show you how to use administration tools such as the BlackBerry Administration Service for role-based management, resolving attachment and data flow issues, and utilizing WiFi for activation. Also, Progent can explain the role of IT policies in the BlackBerry Enterprise system and assist you to define and install sensible security configurations.

Progent's Microsoft-certified Microsoft Exchange Server consultants can team with Progent's BlackBerry Certified Server Support Specialist to help you to enhance your current Microsoft Exchange Server architecture for operating in conjunction with BlackBerry Enterprise Server or move your BlackBerry system to the latest edition of Exchange.

Contact Progent for Assistance from a RIM BlackBerry-Qualified Consultant
If you wish to contact Progent about professional assistance for BlackBerry wireless integration, phone 1-800-993-9400 or go to Contact Progent.

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