Overview of Progent's Support Expertise for BlackBerry Technology
BlackBerry Consulting and Integration HelpWireless access to email, contacts, schedules, and web applications has become a critical capability of information systems for businesses of any type. RIM BlackBerry smartphones are among the most popular devices for maintaining anywhere, anytime connectivity. However the infrastructure required to support RIM BlackBerry smartphones has grown significantly more complex as the insistence on high availability and and air-tight security has heightened. Progent's RIM certified engineers specialize in providing small companies world-class IT support and troubleshooting services that are economical and efficient.

As a Microsoft Gold certified Partner with more than a decade of experience consulting on Microsoft Exchange, Progent's consultants can give you access to broad assistance in incorporating RIM BlackBerry and Microsoft products by offering support services like Exchange 2010 Server consulting as well as by delivering complementary services like Lync Server deployment and MS Office Communications Server support to help control Instant Messaging and Presence. Progent's Microsoft SQL 2016 consultants and MS SQL 2014 experts can configure and troubleshoot your SQL system to work optimally with BlackBerry BES Server, and Progent's Microsoft System Center Data Protection Manager experts can assist you to develop archiving and recovery procedures to guard your data and minimize productivity disruption in the event of a breakdown of your messaging solution.

Progent also maintains a large team of Cisco qualified CCIE network consultants who are available online to offer advanced support for architecting and troubleshooting your network so that it accommodates your BlackBerry system with high levels of resilience, scalability, security, and manageability. Cisco Certified Internetwork Experts are elite networking gurus who are awarded this prestigious classification only through thorough testing by Cisco. CCIEs are able to resolve the most complicated problems surrounding network architecture, integration, troubleshooting, and support.

Consulting Support for BlackBerry BES Server
BlackBerry Enterprise Server (BES) simplifies administration and support of RIM BlackBerry wireless handsets, providing a centralized platform for handling key tasks such as smartphone deployment, updates, and retirement and also providing a strong infrastructure for data protection and fault tolerance. BlackBerry BES Server supports seamless integration between Microsoft Exchange Server, Groupwise, or IBM Lotus Domino email servers and BlackBerry users and supports wireless synchronization.

BlackBerry Enterprise Server Configuration Help

BES Server features a variety of security options beginning with automatic encryption of messages transmitted between a BlackBerry smartphone and BlackBerry Enterprise Server using Advanced Encryption Standard (AES) or Triple Data Encryption Standard (Triple DES). BlackBerry BES Server also allows excellent flexibility in selecting levels of security to meet the special needs of your company's network. Progent's BlackBerry certified engineers can assist your company to choose advanced security functions and enable them remotely. Examples of these over-the-air selectable security features include:

  • Lock down a BlackBerry device
  • Erase data from a lost or stolen BlackBerry smartphone
  • Disable Bluetooth functionality
  • Enable built-in defenses against malicious attacks

BlackBerry Enterprise Server also provides flexibility in selecting mechanisms to prevent mobile users from loading or executing unsecure or prohibited software. Progent can help you to select protective processes like:

  • Specify precisely what programs are allowed on the device
  • Block third-party applications from allocating non-volatile memory on the smartphone
  • Determine which resources third-party applications can access on the device
  • Limit the kinds of access third-party programs running on the device can initialize
  • Prevent all third-party applications from being loaded or run on the BlackBerry smartphone

Professional BlackBerry Consulting Support Offered Remotely from Progent
Progent's certified BlackBerry engineers are available online to deliver expert technical help to companies in the Norfolk area or anywhere in the state of Virginia. Progent's experienced online technical support experts have helped IT organizations solve network problems and cut support expenses in every state in the United States and built a substantial following of satisfied customers. (See Progent's customer testimonials.)

Progent offers online consulting support for a broad array of technologies related to BlackBerry products such as synchronization, configuration with Exchange Server, managing BlackBerry Enterprise Server (BES), and improving mobile security. Major BlackBerry credentials earned by Progent's support experts include:

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Support ServicesProgent offers the services of a BlackBerry Certified Solution Designer to assist you to design, install, validate, troubleshoot, and produce documentation for a wireless environment built upon the combination of the BlackBerry Enterprise Solution, Microsoft Exchange, and Active Directory. Progent's world-class consulting services for BlackBerry include business and network needs assessment, solution architecture, deployment planning and execution, performance optimization, design of a fault-tolerant environment, information backup and business recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your IT management staff to define your operational goals and to design a mobile wireless solution that meets your IT budget and supports your business plans. Progent can explain the implications of your organizational policies on the configuration of a BlackBerry Enterprise Solution, evaluate your current connectivity architecture's ability to accommodate a BlackBerry BES Server, help you to decide which administration approach and equipment match your needs, and analyze your email and messaging system topology. Progent can also help you understand the performance implications that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can make smart decisions about alternatives for software editions, server hardware and mass storage, network design, and application configuration.

To optimize network protection, Progent's BlackBerry expert can assist your company to choose and enable appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and CISM-qualified security specialists to perform network-wide security vulnerability and compliance testing and suggest enhancements to support your BlackBerry environment.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has advanced skills for deploying, administering, monitoring, and maintaining one or several BlackBerry Enterprise Servers in a messaging environment based on Exchange Server. Progent's BlackBerry consultant has expertise in key areas related to BlackBerry management including the BlackBerry Enterprise Solution, Microsoft Windows permissions, email structure, Outlook, firewalls, proxy servers, DMZ, and network policies and scheduling. Progent can help you to add and remove BlackBerry smartphone users on Exchange and Microsoft Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, manage BlackBerry smartphones and client accounts, archive and manage storage groups, configure permissions, install the MDS and IM, deploy push and pull access control lists, control Microsoft Exchange data flow, generate, update, and apply WLAN and Virtual Private Network configurations, implement SNMP traps for alerts, and generate reports based on SNMP data.

Progent's BlackBerry engineer can support your BlackBerry solution in a variety of environments that can include Microsoft Windows 2000, 2003 or 2008 Servers, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 workstations, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to utilize tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and BlackBerry MDS Runtime.

Contact Progent for Support from a BlackBerry-Qualified Expert
If you wish to get in touch with Progent about technical help for BlackBerry wireless solutions, phone 1-800-993-9400 or go to Contact Progent.

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