Fast and Affordable Remote Troubleshooting for Norfolk Networks
Fast Phone Consulting for Norfolk NetworksFor organizations in Norfolk or anywhere in the state of Virginia, Progent offers online technical support for computer systems based on any combination of Microsoft, Cisco, Mac OS X, or Linux/UNIX platforms. Progent's Microsoft certified engineers have delivered online troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to solve challenging networking issues, as well as the assistance of CISSP and CISM-accredited security engineers to help with advanced security design and troubleshooting jobs.

Progent's remote support engineers offer exceptional leverage due to the fact that they have the real-world background and have access to the advanced technology necessary to resolve most network issues quickly. This lowers immediate expenses since solutions require fewer billable minutes. Remote support also eliminates the expense of dispatching an engineer to your location. Your organization saves additionally with incidental costs by reducing or eliminating system outages and related losses resulting from business disruption, upset clients, idle employees, and distracted executives. Progent's advanced online consulting experience is particularly important in environments that rely on public clouds for critical infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an option.

Progent's billing model for online help is designed to leverage your network support dollar. Progent charges per minute for phone assistance, so you owe exclusively for the services that you actually get. In contrast to many remote service companies, Progent imposes no service activation charge or minimum payments. Progent's per-minute granularity and clean policy for billing do away with scenarios where speedy. minor repairs manage to turn into major tabs. Progent's penchant for disposing of technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered an array of customized tools and proven methodologies which promote the highest degree of efficiency for remote consulting and troubleshooting for computer systems of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the staff of Progent's online support team to access your computer system without breaching system security.

Progent's advanced service reporting system stores detailed histories describing all service that Progent's clients have received. Progent's authorized engineers have the benefit of the specifics of all help rendered to every Progent client by any Progent consultant. This archive of trouble tickets and resolutions is organized as a quickly exploitable internal knowledge base that enables Progent's online support experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's technical support improves over time. Progent's advanced accreditations and close partnerships with major vendors such as Cisco and Microsoft open up other vast technical knowledge bases and allow priority response from vendors' internal engineering staff with the result that Progent's remote consulting experts can come up with the best solutions quickly.

Online support available from Progent to clients in Norfolk and throughout the state of Virginia include:

Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned remote consulting experts for contract IT programs. Billing rates for ongoing consulting tasks are set according to the qualifications of the consultants required. Progent's experience with these special areas of computer technology enables clients to execute critical projects within budget and on time. Progent's special online consulting solutions include:
  • Help Desk Call Center Support
    Progent's Help Desk Call Center programs for businesses with networks that incorporate Microsoft, Cisco, Apple Mac, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Helpdesk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are designed for businesses who lack the budget to assemble and manage an internal Call Center but who need fast response from a dependable Help Desk Call Center with proficient phone assistance plus the technical depth to escalate the most challenging problems to high-level consultants.

    Progent's Help Desk Call Center consulting support can support you in building an efficient new Help Desk Call Center or revamping your current organization, identifying or customizing Call Center software products to meet the special demands of your company, or adding temporary online personnel to reinforce your in-house Help Desk Call Center team during demanding events like software migrations, major updates, or installing brand new applications.

    Progent's Call Center team of veteran information technology experts offers your workers in Norfolk or anywhere in the state of Virginia instant assistance from a dependable support resource with extensive experience delivering telephone-based help and online troubleshooting for IT systems that incorporate Microsoft, Cisco, Apple Mac, or UNIX/Linux technology. Progent's focus is to give the Help Desk perception as a solid driver of business efficiency, and Progent's goal is to fix rather than just report IT issues.

  • Business Applications Services: Training, Customization, and Integration
    Progent's Applications Consulting Group can supply remote advanced engineering expertise and training in special business application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, custom development, and education for popular Microsoft business applications including CRM, MS Office Project, Office Word, and Excel. For more information about Progent's consulting, customization, and education services, visit Progent's Business Application Experts Services.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10 clients; seamless management of heterogeneous networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver companies in Norfolk, or anywhere in the state of Virginia, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM to fit your environment so that your computer maintenance is proactive rather than reactive. By uncovering possible issues before they grow into full-scale emergencies, system monitoring can ward off disruptive and expensive service crises. Progent can also provide help with server and infrastructure monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Mac OS X systems, Microsoft Windows networks, or systems that support a variety of platforms.
How Your Norfolk Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent phone-based help with Microsoft Windows, Mac OS X, or Linux computer systems, visit Progent's Emergency Online Help, phone 1-800-993-9400, or go to Contact Progent. For offices and new ventures in Norfolk or anywhere in the state of Virginia, Progent's online computer support specialists can deliver effective and affordable IT support the moment your business requires it. More than a decade of offering remote technical assistance has led to Microsoft Gold status for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting skills and to refine online access technology to repair computer problems rapidly while eliminating the cost and lost productivity that comes with on-site support visits.

Even if your Norfolk business has a local independent support technician or employs an in-house IT staff that can handle day-to-day network problems, Progentís Microsoft certified engineers are available to offer an easy and transparent remote expansion of your local resources for situations when your regular IT support personnel either don't have the availability or the expertise to handle sudden system crises or particularly tough integration problems.

Benefits of Progent's Network Help for Companies in Norfolk
Progent's online support services enable your Norfolk business to experience the advantages of timely, world-class network support without the expense of maintaining a full-time IT organization. Your information system will acquire greater strategic value by becoming increasingly reliable, productive, and secure. Advantages to your company include:

  • Convenient virtual expansion of your on-site support resources
    With most offices in Norfolk and throughout Virginia, local network support resources, whether represented by outside consultants or an in-house IT staff, can take care of typical network issues. However, IT crises might strike when your regular resources are too busy or unavailable, and some trouble may involve IT products that is beyond the scope of your onsite service technicians. In these instances, Progent's online service professionals offer an easy, quick, and economical way to supplement your local help and to transfer useful information to increase your capability to resolve future problems locally.

  • Less Reliance on Freelance Consultants
    For network support, smaller offices often rely on independent freelance service providers. Although independent service people carry less overhead than larger service firms and can afford to charge marginally less, they are occasionally stretched too thin, making it difficult to respond quickly to crisis situations. If a freelance consultant is busy with another client, sick, on a trip, or in class, the lack of fallback help may force your business to wait for assistance during an IT crisis. As your network expands, system downtime and trouble with vital applications become more expensive. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers a ready source of reserve support experts to make sure your IT system remains up and running.

  • Create a Solid Basis for Seamless Expansion
    Organizations typically begin with an information system implemented on a shoestring budget. Without a robust framework, slap-dash repairs often get piled onto an unstable foundation. As a network grows, stability and expandability problems can impede the success of the organization. These poorly built environments require careful assessment, intelligent long-term planning, and extensive IT expertise to evolve to a network architecture that can offer the solid foundation to handle critical business requirements and ease future growth.

  • Work with Solution Providers Instead of Technology Vendors
    Smaller businesses require guidance and technical education to navigate through an increasingly complicated array of technology options available for accelerating business growth and enhancing productivity. They hardly need a network consultant who is motivated to resell a specific vendor's products. IT support and product sales can result in a scenario where the proposed solution is built around a profitable product instead of the genuine requirements of a business. Progent avoids these conflicts by offering only services instead of products. This enables Progent to align IT expertise with the real interests of customers.

How Is Progent Unique from Other Support Firms?
Progent is a Microsoft Gold Partner support firm and Progent's number of employees, breadth of IT background, refined support software, and familiarity with corporate IT enable businesses to avoid the limitations associated with exclusive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified experts average longer than ten years of real-world professional experience, in the trenches of IT service, executing a broad variety of IT projects for a large mix of customers. Each Progent support professional shares a proven collection of personal best practices which are combined into company-wide best practices training that Progent teaches its support personnel. This guarantees that you get not only world-class IT help, but also a support engineer with proven approaches for using technical knowledge to fix real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for online service and on-site visits per minute. As a result, you are billed just for delivered services. Progent does not impose a more expensive rate for off-hours or urgent support, and inside California or in regions where Progent offers in-person support, Progent does not charge for travel time except for urgent support where on-site time is less than four hours. In addition, Progent imposes no minimum fee and asks no monthly commitment for services delivered during regular business hours. Many support organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids large bills for fast fixes so you will not be tempted to permit minor problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating customers to handle technical issues that are within their scope, Progent can focus on delivering high-value skills where Progent has few competitors. Companies who utilize familiar freelance consultants or who employ internal IT personnel benefit when Progent transfers knowledge about critical technology and tested methodologies to make their networks more robust, secure, and efficient.

  • 24x7 Network Monitoring with MS Operations Manager
    Progent is one of the only consulting firms to provide 24x7 system tracking services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By uncovering potential issues before they cause lost productivity, network monitoring can keep your information network from painful and expensive service losses.
How Does Our Company Start Receiving Online Network Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Technical Support.

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