Immediate Online Troubleshooting for Norfolk Networks
Fast Remote Support for Norfolk SystemsFor businesses in Norfolk or anywhere in Virginia, Progent offers online support for computer systems based on any mix of Microsoft, Cisco, Macintosh, or Linux platforms. Progent's Microsoft certified professionals have delivered remote troubleshooting to businesses in all 50 states in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE network specialists to help with challenging networking issues, as well as the assistance of CISA and CISSP-certified security engineers to help with advanced security architecture and troubleshooting jobs.

Progent's online support experts provide excellent value because they possess the practical background and are equipped with the sophisticated tools required to resolve the majority of network issues quickly. This lowers direct expenses because solutions use up fewer billable minutes. Remote support also eliminates the expense of dispatching a consultant to your site. Your organization saves additionally in incidental expenses by minimizing or avoiding system downtime and related losses resulting from business discontinuity, upset clients, idle workers, and distracted management. Progent's advanced online technical support expertise is especially helpful for organizations that are dependent on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where onsite support may not be useful.

Progent's billing policy for online help is designed to stretch your IT service investment. Progent bills per minute for telephone-based consulting, so you pay just for the services that you actually get. In contrast to many remote service firms, Progent requires no startup surcharge or minimum job duration. Progent's one-minute granularity and clean policy for pricing save you from situations where fast fixes somehow end up as substantial invoices. Progent's penchant for dealing with technical issues efficiently means you spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has refined a set of customized technologies and field-tested processes that ensure the maximum degree of effectiveness for online consulting and troubleshooting for information networks of all sizes. Progent offers protected VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the consultants of Progent's Technical Response Center to interface to your company's network without violating system security.

Progent's advanced service database application includes thorough records for the support that Progent's customers have been provided. Progent's authorized service personnel have access to the records of services delivered to every Progent client by any Progent consultant. This history of problems and fixes is structured as an easily accessible internal database that permits Progent's remote support professionals to communicate their knowledge with the whole team to make sure that the effectiveness of Progent's technical support improves daily. Progent's high-level accreditations and close relationships with key industry leaders including Cisco and Microsoft open up other vast support knowledge bases and allow fast response from manufacturers' internal product engineers so Progent's remote service experts are able to come up with the most efficient solutions in the least time.

Online technical services available from Progent to clients in Norfolk and throughout the state of Virginia include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of budget-friendly, fixed-price services intended to enable small and mid-size organizations to utilize the same advanced IT solutions deployed by many of the industry's top corporations. The ProSight portfolio of network management outsourcing services covers all critical aspects of information technology including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, and infrastructure monitoring and management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of leading information security companies to deliver web-based control and world-class security for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of analysis for inbound email. For outbound email, the onsite gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis tools to guard endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which routinely get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to address the entire malware attack progression including protection, identification, containment, remediation, and post-attack forensics. Top features include single-click rollback using Windows VSS and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates your backup activities and enables fast recovery of vital files, apps and VMs that have become lost or corrupted as a result of hardware breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical data. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for smaller organizations to map, monitor, enhance and troubleshoot their connectivity hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network maps are kept current, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates notices when problems are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding devices that need important software patches, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop and management service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the health of critical computers that power your information system. When ProSight Systems Watch detects an issue, an alarm is transmitted immediately to your specified IT personnel and your Progent consultant so all looming problems can be addressed before they have a chance to impact your network Find out more about ProSight Systems Watch server and desktop remote monitoring and management consulting.

Additional Support Programs Offered by Progent
Progent offers the services of seasoned online consulting experts for special IT projects. Billing charges for ongoing development or consulting tasks are set according to the qualifications of the engineers required. Progent's background in these special areas of information technology enables customers to execute major initiatives within budget and on time. Progent's special remote consulting services include:

  • Help Desk Call Center Expertise
    Progent's Call Center service options for businesses with networks that incorporate Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing support services are intended for companies who lack the budget to build and maintain an in-house Help Desk Call Center but who need fast communication with a reliable Help Desk Call Center with professional telephone support plus the expertise to escalate complex tasks to high-level consultants.

    Progentís Virtual Help Desk is designed for bigger businesses and serves as a seamless reinforcement of your existing Help Desk resources. Progent's Virtual Call Center can act as a an escalation resource to handle the toughest technical challenges, or be ready in those circumstances when your ordinary support engineers are overwhelmed.

    Progent's Call Center team of experienced information technology experts provides your workers in Norfolk or anywhere in the state of Virginia instant communication with a reliable network service group with years of background providing phone help and remote diagnostics for IT systems powered by Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux technology. Progent's charter is to earn the Help Desk Call Center the reputation as a significant driver of company performance, and Progent's aim is to resolve and not simply annotate network problems.

  • Applications Services: Education, Programming, and Integration
    Progent's Applications Consulting Team can supply phone-based and in-depth engineering support and training in key business application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, custom development, and education for Microsoft business applications such as CRM, MS Office Project, MS Word, and Excel. To read more about Progent's expertise, customization, and training offerings, refer to Progent's Applications Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10 clients; seamless integration of mixed-OS environments that include Linux, Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent offers organizations in Norfolk, or anywhere in the state of Virginia, online IT infrastructure monitoring by providing System Center Operations Manager expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to accommodate your environment so that your IT maintenance is proactive and automated. By exposing potential problems before they evolve into full-scale emergencies, system monitoring can minimize inconvenient and costly information system crises. Progent can also assist with server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Apple Mac networks, Microsoft environments, or environments based on multiple platforms.
How Your Norfolk Company Can Contact Progent's Online Service Professionals
To contact Progent about urgent remote assistance with Microsoft, Apple Mac, or Linux environments, visit Progent's Urgent Remote Support, call 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Norfolk or throughout the state of Virginia, Progent's online computer support engineers are ready to deliver expert and economical system support the instant your organization has to have it. More than 15 years of delivering remote repair services has led to Microsoft Gold certification for Progent's consulting experts and has helped Progent to develop world-class troubleshooting skills and to refine online access technology to repair network problems rapidly while avoiding the expense and lost time associated with in-person service calls.

Even if your Norfolk business works with a regular independent support technician or employs an in-house organization that can deal with ordinary network problems, Progentís Microsoft and Cisco certified consultants can still provide an easy and seamless remote extension of your local resources for situations when your regular IT support personnel either don't have the bandwidth or the expertise to fix sudden network emergencies or especially complex integration problems.

Benefits of Progent's Network Help for Offices in Norfolk
Progent's online network troubleshooting services allow your Norfolk company to realize the advantages of on-call, enterprise-class network support without the expense of maintaining an in-house IT staff. Your information system will acquire added strategic value by becoming increasingly available, productive, and secure. Advantages to your business include:

  • Convenient remote expansion of your on-site support resources
    With most companies in Norfolk and throughout Virginia, local network support resources, whether represented by freelance consultants or an in-house maintenance staff, can resolve the majority of technical issues. However, major troubles sometimes occur when local resources are overstretched or absent, and some problems may be associated with technology that is beyond the scope of your local support technicians. In these cases, Progent's on-call service experts offer a convenient, quick, and budget-friendly solution to augment your regular help and to transfer valuable information to increase your ability to handle future issues locally.

  • Less Dependence on Individual Consultants
    For IT maintenance, smaller businesses often depend on individual freelance service providers. While freelance service people carry smaller internal costs than larger consulting firms and can often charge marginally less, they are sometimes stretched too thin, making it hard to respond rapidly to crisis situations. If an independent consultant is occupied with another client, sick, on a trip, or in training, the absence of fallback help may force your company to wait for assistance during an IT crisis. As your company expands, system downtime and trouble with vital software are more costly. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent provides a reliable source of reserve service experts to make sure your network is always up and running.

  • Create a Solid Basis for Seamless Growth
    Businesses typically begin with an information architecture implemented on a modest budget. Lacking a scalable framework, band-aid fixes often get piled on top of a weak foundation. When a network grows, stability and scalability problems can hinder the productivity of the business. These badly designed environments require careful analysis, smart strategic planning, and extensive technical knowledge to evolve to a system infrastructure that can deliver the stable foundation to handle current business requirements and facilitate future growth.

  • Work with Solution Providers Instead of Product Vendors
    Smaller businesses require advice and technical education to negotiate an increasingly complicated array of product options capable of promoting business success and enhancing efficiency. They do not need a network engineer who is attempting to sell a certain vendor's technology. IT consulting and product selling can lead to a situation where the proposed solution is built around a profitable product rather than the true requirements of a client. Progent avoids these dilemmas by selling only services rather than products. This allows Progent to align IT expertise with the real interests of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Partner consulting company and Progent's staff size, range of technical experience, refined remote support tools, and understanding of enterprise networking enable companies to avoid the limitations associated with excessive dependence on smaller service firms, individual freelance service providers, or over-stretched in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average longer than ten years of real-world professional background, at the front lines of network support, performing a broad range of technical tasks for a large array of clients. Every Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices training that Progent instills in its consulting team. This means that you get not only world-class technical skills, but also a consultant with proven approaches for applying computer knowledge to fix real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for online service and on-premises visits per minute. Consequently, you are billed just for received support. Progent does not demand a more expensive rate for off-hours or urgent service, and within California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. Also, Progent applies no minimum fee and asks no monthly commitment for services delivered during regular business hours. Many support firms demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity avoids large invoices for quick solutions so you will not be tempted to permit less critical problems to fester.

  • Complete Documentation of Delivered Services
    Progent has developed a sophisticated support reporting system that records and formats complete documentation for all billed support activities. Unlike many independent consultants or local support organizations who offer scant documentation or details of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the support reports transmitted by every staff member to each client. The discipline of detailing and archiving service activity results in more efficient support and eliminates a variety of common problems such as when a support client is effectively held captive to a consultant who refuses to release the keys to the kingdom.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the only IT service companies to provide 24x7 system monitoring services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering potential problems before they result in lost productivity, system monitoring can save your information network from painful and expensive availability losses.
How Does Our Company Start Receiving Online Network Help from Progent?
To initiate Progent's online help offerings or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Network Support.















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