Fast and Affordable Remote Help for Norfolk Computer Networks
Urgent Online Support for Norfolk SystemsFor companies in Norfolk or anywhere in the state of Virginia, Progent offers remote technical support for networks based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft certified professionals have delivered remote troubleshooting to companies in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-certified engineers to handle challenging infrastructure issues, as well as the assistance of CISA and CISSP-qualified cybersecurity experts to handle advanced security design and troubleshooting jobs.

Progent's online support experts offer exceptional value due to the fact that they have the practical background and are equipped with the advanced tools required to resolve most network issues quickly. Efficient support lowers immediate costs because solutions use up minimal chargeable consulting minutes. Online help also eliminates the cost of sending an engineer to your office. Your organization saves even more with indirect expenses by reducing or eliminating network outages and associated losses due to business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives. Progent's advanced remote technical support know-how is especially important for businesses that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be an option.

Progent's billing policy for remote support is designed to stretch your IT service investment. Progent bills on a per-minute basis for phone consulting, so you owe just for the services that you actually get. Unlike typical remote service organizations, Progent requires no startup surcharge or minimum job duration. Progent's one-minute billing unit and simple model for billing prevent scenarios where speedy. minor solutions somehow end up as large tabs. Progent's skill at solving problems quickly means your business saves money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an arsenal of customized tools and field-tested methodologies that allow the highest degree of efficiency for online engineering help and repair for IT networks of all sizes. Progent offers protected VPN support for gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access enables the staff of Progent's online support team to interface to your company's network remotely without compromising corporate security.

Progent's sophisticated technical support database application includes comprehensive documentation of the service that Progent's customers have been provided. Progent's team service personnel have access to the history of services provided to each client by every Progent engineer. This history of anomalies and resolutions is stored as a readily exploitable internal knowledge base that enables Progent's remote support engineers to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support services grows over time. Progent's advanced certifications and working relationships with important industry leaders including Cisco and Microsoft open up additional vast technical support knowledge bases and permit priority access to vendors' internal engineering staff with the result that Progent's online consulting experts can find optimal solutions in the least time.

Remote technical support services available from Progent to businesses in Norfolk and anywhere in the state of Virginia include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent offers a selection of affordable, flat-rate managed services designed to allow small and mid-size businesses to utilize the same advanced IT solutions deployed by many of the industry's leading corporations. Progent's ProSight suite of network management outsourcing services covers all critical areas of modern networking including email content filtering, security and compliance, automated backup/recovery, infrastructure health monitoring, virtual server hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior-based analysis technology to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and offers a unified platform to address the complete malware attack lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering via leading-edge tools packaged within one agent managed from a unified console. Progent's data protection and virtualization consultants can help your business to plan and implement a ProSight ESP deployment that meets your company's specific needs and that allows you prove compliance with government and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables fast restoration of critical files, applications and virtual machines that have become lost or damaged due to component breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's BDR specialists can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading data security companies to provide centralized management and world-class security for your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with a local gateway device to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your corporate firewall. For more information, visit Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, reconfigure and debug their connectivity appliances like routers, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network diagrams are always current, copies and displays the configuration of almost all devices on your network, tracks performance, and generates notices when issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding devices that require important updates, or resolving performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the state of critical computers that power your business network. When ProSight LAN Watch uncovers an issue, an alarm is sent automatically to your specified IT management personnel and your Progent engineering consultant so all looming issues can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect data about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save up to half of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to obtain an objective evaluation of the overall health of their IT system. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets conform to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management. Benefits can include simpler management, better compliance with government and industry security regulations, higher utilization of network assets, quicker problem resolution, more dependable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's preparedness either to block or recover quickly from a ransomware attack. Progent will consult with you directly to collect information about your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup/recovery system that meets your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the skills of seasoned online consulting professionals for contract information technology projects. Billing rates for ongoing development or consulting projects are set according to the level of expertise of the engineers required. Progent's experience with these special fields of information technology enables clients to execute major projects economically and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Services
    Progent's Help Desk Call Center service offerings for companies with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk support services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for organizations who lack the resources to support an internal Call Center but who need fast response from a dependable Help Desk with professional phone assistance as well as the expertise to escalate complex tasks to high-level engineers.

    Progentís Virtual Help Desk Call Center is intended for larger businesses and acts as a transparent supplement to your existing Call Center team. Progent's Virtual Help Desk Call Center can operate as a an escalation option for the most difficult technical issues, or be available in overflow situations when your other resources are too busy.

    Progent's Call Center team of seasoned network professionals gives your workers in Norfolk or anywhere in the state of Virginia immediate communication with an efficient support group with years of background offering phone support and online diagnostics for IT systems based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's charter is to give the Help Desk Call Center perception as a key enabler of company productivity, and Progent's intent is to solve rather than merely record technical issues.

  • Business Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Consulting staff offers remote professional engineering expertise and training in key business application areas that include Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting, programming, and education for Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. For additional information about Progent's consulting, customization, and education offerings, go to Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of System Center 2016, expand or tune an existing one, upgrade efficiently from a previous release of System Center, or troubleshoot your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent offers companies in Norfolk, or anywhere in the state of Virginia, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager consulting services and System Center 2012 Operations Manager troubleshooting and support. Progent can tune Operations Manager to suit your business so your computer maintenance is proactive rather than reactive. By exposing potential issues before they result in crashes, system monitoring can ward off stressful and costly network failures. Progent can also deploy system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows systems, or environments that support a variety of OS platforms.
How Your Norfolk Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about emergency remote assistance with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, go to Progent's Urgent Remote Help, call 1-800-993-9400, or go to Contact Progent. For companies and new ventures in Norfolk or throughout the state of Virginia, Progent's online computer support specialists are ready to deliver professional and cost-effective IT support the moment your business has to have it. Long experience offering remote tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to fine tune remote access technology to fix computer problems quickly while avoiding the expense and lost productivity associated with in-person service calls.

Even if your Norfolk company relies on a local independent support technician or maintains a full time IT staff that know how to deal with ordinary network problems, Progentís Microsoft certified engineers are available to offer a convenient and transparent virtual extension of your on-site resources for situations when your usual service personnel either lack the time or the expertise to resolve sudden system emergencies or particularly complicated integration projects.

Details of Progent's Remote Network Support for Norfolk
Progent's online help, remote repair, network security consulting, and network administration services give offices in Norfolk or throughout the state of Virginia unparalleled leverage for your IT investment. Whether you require one-time phone help and Internet-based troubleshooting or ongoing Help Desk Call Center services and network management, Progent's professionals can provide your office enterprise-level network support while permitting you to eliminate the expense and hassle of carrying a full-service internal IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Certified Partner consulting company and Progent's head count, breadth of technical experience, refined remote support software, and familiarity with enterprise networking allow companies to avoid the pitfalls of excessive dependence on smaller service organizations, independent freelance service providers, or over-stretched internal IT help.

Progent adds value by providing:

  • Certified Knowledge of Microsoft's Entire Family of Servers
    Progent can provide world-class expertise for Microsoftís powerful server products with services that include Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment support, Microsoft Windows Server 2008 R2 expertise, Windows Server 2003 maintenance, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 Server support, Exchange 2007 Server and Exchange Server 2003 upgrades, plus SQL Server 2017 integration, Microsoft SQL Server 2016 integration and development, SQL Server 2014 consulting support, and Microsoft SQL 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to charge for online support and on-premises visits by the minute. As a result, you are charged only for delivered support. Progent does not demand a more expensive rate for after-hours or priority service, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent applies no service activation charge and requires no retainer for services provided during regular working hours. Many support organizations demand substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity eliminates big bills for fast solutions so you will not be tempted to permit simple problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has created a comprehensive support reporting system that stores and formats complete documentation for all delivered support activities. Unlike many independent consultants or local service organizations who provide minimal documentation or details of tasks performed, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the support reports sent by every consultant to every customer. The discipline of documenting and organizing support activity allows more efficient service and eliminates a variety of common misfortunes such as when a support customer is virtually held hostage to a consultant who wonít let go of the keys to the kingdom.

  • Remote Network Monitoring with Microsoft Operations Manager
    Progent is one of the few support firms to provide round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. Microsoft Operations Manager causes your computer support to be anticipatory rather than reactive. By revealing potential problems before they cause lost productivity, network monitoring can keep your information network from painful and expensive availability disruptions.
How Does My Business Start Getting Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.















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