Fast Online Support for Norfolk Computer Networks
Urgent Remote Help for Norfolk SystemsFor businesses located in Norfolk or anywhere in the state of Virginia, Progent provides remote help for networks powered by Microsoft Windows, Cisco, Apple Mac, or Linux platforms. Progent's Microsoft qualified consulting experts have provided remote support to companies in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE network specialists to help with challenging infrastructure issues, plus the assistance of CISSP and CISM-accredited security engineers to handle advanced security design and diagnostic jobs.

Progent's online support experts offer exceptional leverage due to the fact that they have the practical experience and are equipped with the advanced technology necessary to solve most network issues rapidly. This reduces immediate expenses because service calls accumulate fewer billable minutes. Remote support also avoids the cost of sending an engineer to your office. Your organization saves even more in incidental costs by reducing or avoiding system downtime and related costs resulting from business disruption, upset customers and vendors, unproductive employees, and distracted management. Progent's advanced online technical support know-how is particularly valuable for businesses that depend on public clouds for critical infrastructure or applications like Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be useful.

Progent's billing policy for remote help is structured to leverage your network support investment. Progent bills on a per-minute basis for telephone-based assistance, so you owe just for the support that you actually get. Unlike many remote service organizations, Progent asks for no service activation charge or minimum fees. Progent's one-minute granularity and simple model for billing prevent scenarios where speedy. minor repairs manage to turn into large invoices. Progent's penchant for disposing of problems efficiently means your business spends less cash.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has fine tuned a set of customized tools and field-proven methodologies that allow the maximum level of effectiveness for remote consulting and repair for computer networks of all sizes. Progent offers secure VPN support for VPN gateways from a variety of leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the consultants of Progent's remote service group to link to your environment remotely without violating system security.

Progent's advanced service database application keeps detailed records for the service that Progent's clients have received. Progent's staff service personnel have the benefit of the details of support provided to each Progent customer by any Progent engineer. This archive of problems and repairs is stored as a conveniently accessible proprietary database that allows Progent's remote support engineers to communicate their experiences company-wide to make sure that the quality of Progent's technical support grows daily. Progent's high-level accreditations and formal relationships with important industry leaders such as Cisco and Microsoft make available other extensive support knowledge bases and permit fast response from vendors' internal support staff so Progent's remote service experts are able to determine the most efficient solutions quickly.

Remote support services available from Progent to companies in Norfolk and throughout the state of Virginia include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of budget-friendly, flat-rate managed services designed to allow small and mid-size businesses to utilize the same best-of-breed technology used by many of the world's top enterprises. The ProSight portfolio of IT management outsourcing services addresses all key areas of modern networking including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure management, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security companies to provide web-based control and world-class protection for your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a further layer of inspection for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that incorporates cutting edge behavior machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely evade traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to address the complete threat progression including protection, detection, containment, cleanup, and forensics. Key features include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly price, ProSight DPS automates your backup processes and enables rapid restoration of critical data, applications and VMs that have become lost or corrupted due to component failures, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's BDR specialists can deliver world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Read more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for smaller organizations to map, track, reconfigure and debug their networking appliances such as routers and switches, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration information of almost all devices connected to your network, monitors performance, and generates notices when issues are discovered. By automating time-consuming management processes, WAN Watch can knock hours off common tasks such as network mapping, expanding your network, locating devices that need important updates, or resolving performance issues. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network operating at peak levels by checking the state of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your designated IT staff and your Progent consultant so that any looming issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size organizations to obtain an unbiased assessment of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology experts, ProSight Network Audits show you how closely the deployment of your core infrastructure assets conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory system. Both also include one year of cutting-edge remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security regulations, higher utilization of IT resources, faster troubleshooting, more dependable backup and restore, and higher availability. Read more about ProSight Network Audits IT infrastructure review.

Additional Support Programs Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology programs. Billing rates for longer-term consulting tasks are determined based on the level of expertise of the consultants required. Progent's background in these special fields of information technology allows customers to complete major projects within budget and on schedule. Progent's special remote engineering services include:

  • Help Desk Call Center Support
    Progent's Call Center service offerings for companies with environments that incorporate Windows, Cisco, Apple Mac OS X, UNIX, or Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk support services, and Help Desk operations consulting. Progent's Help Desk outsourcing services are intended for businesses who lack the resources to build and maintain an internal Help Desk Call Center but who need quick communication with an efficient Help Desk Call Center with proficient phone support as well as the expertise to escalate complex problems to high-level engineers.

    Progent's Help Desk consulting expertise can guide you in creating an effective new Call Center or revamping your established one, evaluating or enhancing Help Desk software products to handle the particular demands of your corporation, or providing occasional phone support staff to work with your internal Help Desk group to handle unusually busy scenarios like software migrations, mass upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center staff of veteran network consultants gives your workers in Norfolk or anywhere in the state of Virginia quick access to a dependable technical support resource with substantial experience offering phone help and online diagnostics for IT systems that incorporate Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux components. Progent's focus is to earn the Call Center perception as a solid contributor to business productivity, and Progent's intent is to solve rather than simply document IT issues.

  • Applications Support: Training, Custom Development, and Integration
    Progent's Applications Experts staff can supply online professional consulting support and training in special application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver expertise, custom development, and training for familiar Microsoft applications such as Microsoft CRM, Office Project, Office Word, and Microsoft Office Excel. For more concerning Progent's consulting, custom development, and education services, visit Progent's Applications Experts Services.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new implementation of System Center 2016, extend or tune an existing one, upgrade smoothly from a prior version of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Norfolk, or anywhere in the state of Virginia, online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM to fit your environment so your network support is proactive rather than reactive. By spotting looming trouble spots before they cause network outages, system monitoring can avoid inconvenient and costly information system breakdowns. Progent can also provide help with network monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Mac OS X systems, Microsoft Windows environments, or systems based on multiple operating systems.
How Your Norfolk Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent remote support with Microsoft, Apple Mac, or Linux computer systems, go to Progent's Urgent Online Support, call 1-800-993-9400, or see Contact Progent. For offices and new businesses in Norfolk or throughout the state of Virginia, Progent's online network support specialists can deliver effective and affordable IT support whenever your business has to have it. Long experience providing online technical assistance has led to Microsoft Gold Partner status for Progent's consultants and has helped Progent to develop high-end troubleshooting skills and to refine online connectivity technology to solve computer problems quickly while avoiding the cost and lost productivity associated with in-person support visits.

Even if your Norfolk company deals with a local independent support technician or maintains an in-house IT staff that can handle typical computer issues, Progentís Microsoft certified consultants can provide an easy and transparent remote expansion of your local resources in cases when your regular IT support personnel either don't have the availability or the knowledge to resolve unexpected network emergencies or especially complicated integration problems.

Details of Progent's Online Network Services for Norfolk
Progent's online help, remote troubleshooting, network security consulting, and system administration services give companies in Norfolk or throughout the state of Virginia unparalleled leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or ongoing Help Desk Call Center services and network administration, Progent's professionals can deliver your business enterprise-level network support while permitting you to avoid the expense and hassle of maintaining a large in-house IT staff. Key features of Progent's National Remote Support program include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's head count, range of IT knowledge, fine tuned remote support software, and understanding of corporate IT allow businesses to avoid the pitfalls of exclusive reliance on smaller service organizations, independent freelance service providers, or over-stretched in-house resources.

Progent adds value by offering:

  • In-depth Knowledge of Microsoft's Complete Range of Server Platforms
    Progent offers world-class expertise for Microsoftís popular server products with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and deployment consulting, Microsoft Windows Server 2008 R2 support, Windows 2003 Server maintenance, Microsoft Exchange Server 2016 migration, Exchange 2013 consulting, Microsoft Exchange Server 2010 management, Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus Microsoft SQL Server 2016 upgrades, SQL Server 2014 support, and Microsoft SQL 2012 management support.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-premises help per minute. As a result, you are invoiced only for delivered services. Progent does not impose a more expensive rate for off-hours or priority support, and inside California or in regions where Progent offers in-person support, Progent does not bill for travel time except for emergency calls where on-site work is less than four hours. In addition, Progent applies no service activation fee and requires no retainer for services provided during normal business hours. Many support firms demand substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with large bills for fast fixes so you will not be forced to permit minor problems to fester.

  • Information Transfer
    Progent practices knowledge transfer from Progent's support experts to clients. By teaching clients to handle technical issues that are within their scope, Progent is able to focus on offering hard-to-find skills where Progent has few competitors. Businesses who utilize familiar freelance service providers or who maintain internal IT staffs benefit when Progent passes on knowledge about new technology and proven methodologies to make their networks more robust, protected, and efficient.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the only support firms to provide round-the-clock system tracking services powered by MS System Center Operations Manager. Microsoft Operations Manager causes your computer support to be proactive instead of reactive. By uncovering possible issues before they result in downtime, network monitoring can keep your IT network from stressful and expensive service disruptions.
How Does My Business Begin Receiving Remote Computer Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Online Support.















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