Fast Online Troubleshooting for Norfolk Computer Systems
Immediate Remote Consulting for Norfolk SystemsFor companies in Norfolk or anywhere in the state of Virginia, Progent provides online help for networks based on any combination of Microsoft, Cisco, macOS and OS , or Linux platforms. Progent's Microsoft qualified engineers have delivered online troubleshooting to companies in every state in the U.S. (See testimonials from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to solve challenging infrastructure problems, plus the services of CISA and CISM-certified security consultants to handle advanced security architecture and diagnostic jobs.

Progent's online technical support engineers provide excellent value because they have the real-world background and are equipped with the advanced tools required to solve most network issues quickly. Efficient support lowers direct costs since solutions accumulate minimal billable minutes. Remote help also avoids the cost of dispatching a consultant to your site. Your company benefits additionally with indirect expenses by reducing or eliminating network downtime and associated costs stemming from business disruption, disgruntled clients, unproductive employees, and de-focused management. Progent's advanced online consulting experience is especially helpful in environments that rely on public clouds for vital network infrastructure or software such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be an alternative.

Progent's billing policy for online support is structured to leverage your IT service investment. Progent charges by the minute for phone assistance, so you pay exclusively for the support that you actually get. In contrast to many remote support organizations, Progent requires no initialization fee or minimum job duration. Progent's one-minute billing unit and simple model for pricing save you from situations where quick fixes manage to end up as major invoices. Progent's penchant for dealing with problems quickly means your business saves cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has mastered a collection of customized technologies and proven methodologies which ensure the maximum level of efficiency for online engineering help and repair for computer systems of all sizes. Progent offers protected Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity permits the engineers of Progent's remote service group to interface to your computer system remotely without compromising network security.

Progent's sophisticated customer support database system stores detailed histories of the support that Progent's clients have been provided. Progent's staff service personnel have the benefit of the history of services rendered to each Progent customer by any Progent engineer. This archive of issues and resolutions is organized as a conveniently accessible proprietary database that permits Progent's online technical professionals to share their knowledge with the whole team to make sure that the effectiveness of Progent's support improves daily. Progent's high-level certifications and working relationships with important industry leaders such as Cisco and Microsoft make available additional vast technical knowledge bases and allow fast access to manufacturers' internal product engineers so Progent's remote service specialists are able to come up with the best resolutions in the least time.

Remote technical support services provided by Progent to companies in Norfolk and throughout the state of Virginia include:

ProSight Flat-rate Managed IT Services for Small and Mid-size Organizations
Progent offers a selection of budget-friendly, flat-rate managed services designed to allow small and mid-size organizations to benefit from the same cutting-edge technology deployed by many of the industry's leading enterprises. The ProSight series of IT management outsourcing services covers all critical aspects of information technology including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, infrastructure management, VM hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior analysis tools to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to address the complete threat lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering through cutting-edge technologies packaged within one agent accessible from a unified control. Progent's data protection and virtualization experts can assist you to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you demonstrate compliance with government and industry data security standards. Progent will help you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also help your company to install and test a backup and disaster recovery solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables rapid restoration of vital data, apps and VMs that have become unavailable or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or to both. Progent's BDR specialists can deliver advanced support to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical data. Read more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security companies to provide web-based control and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's on-premises gateway device provides a further layer of inspection for incoming email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, track, enhance and troubleshoot their networking appliances like switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates notices when problems are detected. By automating tedious network management processes, WAN Watch can knock hours off common chores such as network mapping, reconfiguring your network, locating devices that require critical updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by checking the health of critical computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your designated IT staff and your assigned Progent engineering consultant so all potential issues can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hardware solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, find and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSLs or warranties. By cleaning up and organizing your network documentation, you can save up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size businesses to get an objective evaluation of the overall health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory environment. Both versions also include one year of advanced remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security requirements, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and less downtime. Read more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your organization's ability either to block or recover rapidly after a ransomware attack. Progent will work with you directly to collect information concerning your existing security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to deploy an efficient security and backup system that meets your company's needs. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Offered by Progent
Progent offers the skills of seasoned remote consulting experts for contract IT programs. Billing charges for ongoing consulting projects are determined based on the qualifications of the engineers assigned. Progent's experience with these special areas of computer technology enables clients to complete critical projects within budget and on time. Progent's special online consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk support programs for organizations with networks based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Help Desk services, and Call Center process consulting. Progent's Help Desk outsourcing services are a convenient solution for companies who lack the budget to create an internal Help Desk Call Center but who require quick access to a dependable Help Desk Call Center with proficient phone assistance plus the expertise to escalate the most challenging tasks to high-level consultants.

    Progentís Virtual Help Desk is intended for bigger businesses and serves as a transparent extension of your current Help Desk resources. Progent's Virtual Help Desk Call Center can operate as a an escalation alternative to handle complex technical issues, or be available in those situations when your other service providers are swamped.

    Progent's Help Desk staff of veteran network professionals offers your computer users in Norfolk or anywhere in the state of Virginia quick communication with a large technical support resource with substantial background providing telephone-based help and remote diagnostics for networks powered by Windows, Cisco, Apple macOS and OS X, or UNIX/Linux products. Progent's charter is to give the Help Desk perception as a key enabler of company performance, and Progent's goal is to solve rather than just annotate network problems.

  • Business Applications Support: Education, Development, and Problem Solving
    Progent's Applications Experts Team provides online professional engineering support and education in special application areas such as ERP, MRP, customizing accounting packages, and Customer Relationship Management (CRM). Progent also offers consulting expertise, programming, and education for familiar Microsoft business applications including CRM, MS Office Project, Office 365 Word, and Office 365 Excel. To learn more about Progent's expertise, custom development, and training offerings, go to Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016, Windows 10 clients; seamless integration of multi-OS environments that include various Linux distributions, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to plan and configure a new implementation of System Center 2016, expand or tune your current one, upgrade efficiently from a prior release of System Center, or debug your System Center environment.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver companies in Norfolk, or anywhere in the state of Virginia, online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can tune SCOM for your business so that your network maintenance is proactive rather than reactive. By detecting looming trouble spots before they cause downtime, system monitoring can head off inconvenient and expensive information system crises. Progent can also utilize network monitoring utilities such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or macOS and OS X networks, Microsoft Windows systems, or networks based on a variety of OS platforms.
How Your Norfolk Company Can Contact Progent's Online Service Experts
To contact Progent about urgent online assistance with Windows, Apple macOS and OS X, or Linux networks, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or go to Contact Progent. For companies and new ventures in Norfolk or throughout the state of Virginia, Progent's online network support specialists can provide effective and cost-effective system support whenever your business has to have it. More than 15 years of offering remote tech support has led to Microsoft Partner certification for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity tools to solve network problems rapidly while eliminating the expense and lost time associated with on-site support visits.

Even if your Norfolk organization deals with a local independent consultant or employs a full time organization that know how to handle the majority of network problems, Progentís Microsoft certified consultants can offer a convenient and seamless virtual extension of your on-site resources for situations when your usual IT support personnel either lack the availability or the expertise to deal with sudden network emergencies or especially challenging integration problems.

Details of Progent's Remote Computer Support for Norfolk
Progent's online help, remote repair, network security consulting, and system administration services give companies in Norfolk or anywhere in the state of Virginia unparalleled leverage for your support investment. Whether you require one-time telephone support and Internet-based troubleshooting or full-time Help Desk outsourcing support and network administration, Progent's professionals can deliver your office enterprise-level network support while permitting you to avoid the cost and administration overhead of carrying a large in-house IT staff. Highlights of Progent's National Remote Support services include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, depth of IT experience, fine tuned support tools, and familiarity with corporate IT enable companies to escape the pitfalls of excessive dependence on smaller service organizations, individual freelance consultants, or over-stretched internal IT help.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified experts average more than a decade of hands-on industry background, at the front lines of network service, executing a wide variety of IT tasks for an extensive mix of businesses. Each Progent consultant shares a proven set of personal best practices which are combined into shared best practices training that Progent instills in its support personnel. This guarantees that you get not only world-class technical skills, but also a consultant with proven approaches for using computer knowledge to fix real-world network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and in-person visits per minute. As a result, you owe exclusively for delivered services. Progent does not demand a higher rate for after-hours or urgent service, and inside California or in areas where Progent provides on-premises support, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no service activation charge and requires no monthly commitment for support services provided during normal business hours. Many support firms demand substantial minimum payments or charge for every quarter hour or longer. Progent's one-minute granularity eliminates large bills for quick repairs so you will not be forced to permit less critical problems to fester.

  • Full Records of Delivered Services
    Progent has created a comprehensive support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or local service organizations who offer minimal documentation or details of tasks done, each service provided by Progent is tracked by full documentation. Each Progent staff member has access to the support documentation sent by each staff member to each customer. The discipline of detailing and archiving support records results in more efficient service and eliminates a variety of typical problems such as when a support customer is effectively held captive to a consultant who wonít let go of vital service information.

  • 24x7 Network Monitoring with MS System Center Operations Manager
    Progent is one of the only support firms to provide 24x7 system monitoring services powered by MS Operations Manager. MS System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By uncovering potential problems before they cause lost productivity, network monitoring can keep your IT network from stressful and costly availability disruptions.
How Does Our Company Start Receiving Remote Technical Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.















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