Fast and Affordable Remote Help for Norfolk Computer Systems
Urgent Phone Help for Norfolk NetworksFor businesses located in Norfolk or anywhere in Virginia, Progent provides online help for networks based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft qualified engineers have delivered remote support to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging infrastructure problems, plus the assistance of CISA and CISM-accredited security engineers to handle advanced security architecture and diagnostic issues.

Progent's remote technical support experts offer exceptional leverage due to the fact that they have the real-world background and have access to the sophisticated technology needed to solve the majority of network issues rapidly. Efficient support reduces direct costs because service calls require fewer chargeable minutes. Remote support also avoids the expense of dispatching a consultant to your location. Your organization benefits even more with incidental costs by reducing or eliminating network downtime and associated losses stemming from business discontinuity, upset customers and vendors, unproductive workers, and distracted management. Progent's advanced remote technical support experience is particularly valuable for organizations that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an option.

Progent's billing policy for remote support is structured to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you are invoiced just for the services that you receive. In contrast to typical remote support companies, Progent imposes no initialization fee or minimum job duration. Progent's one-minute billing unit and clean policy for pricing prevent scenarios where fast solutions manage to turn into major invoices. Progent's skill at handling problems quickly means your business spends less cash.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a set of optimized technologies and field-proven processes that allow the maximum level of effectiveness for remote consulting and repair for IT networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology enables the experts of Progent's Technical Response Center to communicate with your company's environment without compromising network security.

Progent's proven service reporting system includes comprehensive records for the support that Progent's clients have received. Progent's team consultants have access to the history of assistance delivered to every Progent client by every Progent consultant. This archive of anomalies and repairs is stored as an easily searchable internal database that enables Progent's online support professionals to communicate their knowledge company-wide to ensure that the effectiveness of Progent's support services improves daily. Progent's advanced accreditations and working associations with major industry leaders including Cisco and Microsoft open up other massive support knowledge bases and permit fast access to manufacturers' internal support staff so Progent's online service experts can arrive at the most efficient resolutions in the least time.

Remote support provided by Progent to companies in Norfolk and anywhere in the state of Virginia include:

ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent offers a selection of low-cost, flat-rate services intended to allow small and mid-size businesses to benefit from the same best-of-breed IT solutions used by some of the world's leading corporations. The ProSight portfolio of network monitoring and management services covers all key aspects of information technology including email protection, security and compliance, cloud-based backup and disaster recovery, infrastructure management, virtual server cloud hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning technology to guard endpoints as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-based anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to automate the entire malware attack lifecycle including blocking, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a unified control. Progent's data protection and virtualization experts can help you to design and configure a ProSight ESP environment that meets your company's unique needs and that allows you prove compliance with legal and industry data protection standards. Progent will help you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate action. Progent can also assist your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of vital data, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup specialists can provide advanced support to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of top data security vendors to provide web-based management and comprehensive protection for all your email traffic. The powerful structure of Progent's Email Guard integrates cloud-based filtering with a local gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps most threats from reaching your network firewall. This reduces your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further layer of analysis for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map out, track, enhance and debug their networking hardware like switches, firewalls, and access points as well as servers, client computers and other networked devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are kept current, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding devices that require critical software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network operating at peak levels by checking the state of critical assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT personnel and your Progent consultant so that all looming issues can be addressed before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS software, and the applications. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs or warranties. By updating and organizing your IT documentation, you can save as much as half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether youíre making enhancements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased evaluation of the health of their network. Powered by some of the leading remote monitoring and management platforms available, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your essential network assets conform to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable Active Directory environment. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with government and industry security standards, more efficient utilization of IT assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance expert. The interview is designed to evaluate your organization's ability either to block or recover quickly after a ransomware attack. Progent will consult with you personally to collect information about your current security profile and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow best practices to create a cost-effective AV and backup/recovery system that aligns with your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for special IT projects. Progent's charges for ongoing consulting projects are determined according to the qualifications of the engineers required. Progent's background in these important fields of computer technology allows clients to complete critical projects within budget and on time. Progent's special remote consulting solutions include:

  • Call Center Services
    Progent's Help Desk Call Center service offerings for organizations with networks based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Call Center outsourcing services are ideal for organizations who don't have the money or time to build and maintain an internal Call Center but who require quick communication with an effective Help Desk with proficient phone support plus the technical depth to escalate complex tasks to high-level engineers.

    Progent's Help Desk Call Center consulting expertise can guide you in creating an efficient new Help Desk or revamping your established one, identifying or enhancing Call Center software products to address the particular needs of your company, or adding occasional online staff to supplement your internal Help Desk Call Center resources to deal with high-demand events such as software transitions, mass updates, or rolling out brand new business software.

    Progent's Help Desk Call Center team of experienced information technology experts gives your workers in Norfolk or anywhere in the state of Virginia immediate contact with an efficient support group with years of experience providing phone support and online repair service for IT systems that incorporate Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux components. Progent's charter is to give the Call Center the reputation as a significant driver of business efficiency, and Progent's target is to resolve and not simply report technical problems.

  • Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting Team can supply remote and in-depth consulting expertise and training in key application fields such as ERP, MRP, accounting system customization, and CRM. Progent also offers consulting, custom programming, and education for Microsoft applications including CRM, MS Project, Office Word, and Microsoft Office Excel. To find out more information on Progent's expertise, custom programming, and education services, visit Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous networks that include Linux, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Intune for iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new deployment of System Center 2016, extend or optimize your current one, migrate smoothly from an earlier release of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Services
    Progent can deliver organizations in Norfolk, or anywhere in the state of Virginia, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) expertise and System Center 2012 Operations Manager support. Progent can customize Operations Manager to fit your business so your IT maintenance is proactive and automated. By exposing possible problems before they expand into full-scale emergencies, system monitoring can head off stressful and costly network crises. Progent can also assist with network monitoring utilities such as Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or environments based on a combination of platforms.
How Your Norfolk Business Can Contact Progent's Online Support Professionals
To contact Progent about urgent phone-based support with Microsoft, macOS and OS X, or Linux environments, visit Progent's Emergency Remote Support, phone 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Norfolk or anywhere in the state of Virginia, Progent's phone-based network support engineers can deliver professional and cost-effective system support the moment your organization requires it. More than a decade of providing remote repair services has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to fine tune online connectivity tools to fix computer problems rapidly while eliminating the expense and lost productivity associated with on-site support visits.

Even if your Norfolk office deals with a local freelance support technician or employs a full time IT staff that can deal with ordinary network problems, Progentís Microsoft certified engineers can still offer an easy and seamless virtual extension of your on-site resources in cases when your usual IT support personnel either don't have the bandwidth or the knowledge to deal with sudden network emergencies or particularly tough integration projects.

Advantages of Progent's Network Help for Businesses in Norfolk
Progent's remote network troubleshooting services allow your Norfolk organization to have the benefits of timely, expert network support without the cost of managing an in-house IT organization. Your information system will acquire added business value by becoming increasingly reliable, productive, and secure. Benefits to your business include:

  • Convenient remote extension of your local IT resources
    With most businesses in Norfolk or anywhere in Virginia, local computer service providers, whether represented by outside consultants or a full-time maintenance staff, can resolve typical technical problems. However, IT crises can strike when your regular resources are overstretched or absent, and some problems may involve technology that is beyond the scope of your usual support people. In these situations, Progent's online service specialists provide a convenient, fast, and economical way to augment your regular help and to transfer useful knowledge to improve your capability to resolve downstream problems locally.

  • Reduced Reliance on Individual Consultants
    For IT support, smaller companies commonly depend on independent freelance consultants. While independent service people carry less internal costs than big support organizations and can afford to charge lower rates, they are sometimes overextended, making it hard to respond quickly to crisis situations. If an independent consultant is busy with another customer, ill, on a trip, or in class, the lack of reserve help may force your company to wait for assistance during an IT crisis. As your company grows, network unavailability and problems with vital applications become more expensive. The money you thought you were conserving on a freelancer can be eaten up quickly by reduced productivity. Progent provides an on-call source of backup service experts to insure your network stays available.

  • Build a Scalable Foundation for Seamless Expansion
    Businesses often start with an IT architecture implemented on a shoestring budget. Lacking a robust infrastructure, band-aid repairs often get thrown on top of a weak foundation. When a company grows, stability and expandability issues can hinder the success of the organization. Such badly built systems require careful analysis, intelligent strategic planning, and wide technical knowledge to evolve to a system architecture able to provide the solid foundation to meet critical business demands and facilitate downstream expansion.

  • Work with Solution Providers Instead of Technology Vendors
    Smaller businesses need advice and technical education to negotiate an increasingly complicated array of technology alternatives capable of accelerating business growth and enhancing efficiency. These companies hardly need a computer consultant who is trying to earn a commission on a certain vendor's technology. IT support and product sales can lead to a situation where the proposed solution is designed around a predetermined technology rather than the genuine requirements of a business. Progent eliminates these conflicts of interest by selling just services rather than products. This enables Progent to align IT expertise with the best interests of clients.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Partner consulting firm and Progent's number of employees, range of technical knowledge, fine tuned remote support software, and understanding of enterprise networking allow businesses to escape the limitations of excessive dependence on smaller service firms, individual freelance service providers, or limited internal IT help.

Progent adds value by providing:

How Does My Business Start Receiving Remote Computer Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, visit Immediate Network Support.















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