Fast Remote Technical Support for Norfolk Computer Systems
Fast Online Help for Norfolk NetworksFor companies located in Norfolk or anywhere in the state of Virginia, Progent offers online help for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft certified consulting experts have provided remote troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's clients.) Progent also offers the expertise of Cisco CCIE network specialists to solve complex infrastructure issues, plus the assistance of CISSP and CISM-certified security engineers to handle advanced security architecture and diagnostic issues.

Progent's remote support engineers provide excellent leverage because they possess the real-world background and have access to the advanced technology necessary to solve most network problems rapidly. Efficient support reduces immediate expenses because solutions accumulate minimal chargeable minutes. Remote help also eliminates the cost of dispatching an engineer to your location. Your organization saves even more with incidental expenses by minimizing or eliminating network outages and related losses stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused management. Progent's advanced remote consulting expertise is particularly valuable in environments that are dependent on public clouds for vital infrastructure or applications like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.

Progent's billing policy for remote help is structured to stretch your network support investment. Progent bills per minute for telephone-based consulting, so you are invoiced just for the support that you actually get. Unlike typical online support firms, Progent asks for no startup surcharge or minimum payments. Progent's one-minute granularity and simple model for billing save you from scenarios where quick solutions somehow turn into major tabs. Progent's skill at handling technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a collection of customized tools and field-proven methodologies which permit the maximum degree of effectiveness for online engineering help and troubleshooting for IT networks of all sizes. Progent provides secure VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access allows the engineers of Progent's Technical Response Center to link to your system remotely without breaching system security.

Progent's proven service reporting application includes comprehensive records describing all support that Progent's clients have been provided. Progent's authorized consultants have the benefit of the history of support delivered to each Progent customer by any consultant. This database of problems and fixes is stored as an easily searchable internal database that enables Progent's remote technical professionals to communicate their knowledge company-wide to ensure that the effectiveness of Progent's technical support improves over time. Progent's extensive list of certifications and close relationships with key vendors such as Cisco and Microsoft make available additional extensive support databases and allow quick access to vendors' in-house support staff with the result that Progent's remote service specialists can find the most efficient resolutions in the least time.

Remote support services provided by Progent to customers in Norfolk and throughout the state of Virginia include:

Progent's ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price services designed to allow small and mid-size organizations to benefit from the same best-of-breed IT solutions used by many of the industry's top corporations. The ProSight portfolio of network management outsourcing services addresses all critical aspects of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based analysis tools to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to automate the entire threat lifecycle including protection, identification, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection services deliver economical in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools packaged within a single agent managed from a single console. Progent's security and virtualization experts can help your business to plan and implement a ProSight ESP environment that meets your company's specific needs and that helps you demonstrate compliance with legal and industry information security standards. Progent will assist you define and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also help you to install and test a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows fast restoration of vital data, applications and virtual machines that have become unavailable or damaged due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your critical information. Learn more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top information security vendors to deliver web-based control and world-class security for your email traffic. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further layer of analysis for inbound email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to diagram, monitor, reconfigure and debug their networking hardware like routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can knock hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that require critical software patches, or identifying the cause of performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by tracking the health of critical assets that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your designated IT staff and your Progent consultant so any potential problems can be resolved before they have a chance to impact your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and mid-size businesses to get an unbiased evaluation of the overall health of their information system. Powered by a selection of the top remote monitoring and management platforms in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) system. Both also come with one year of advanced remote network monitoring and management. Advantages can include lower-cost management, better compliance with data security requirements, higher utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a brief phone discussion with a Progent information assurance expert. The interview is intended to help assess your organization's ability to block or recover quickly from a ransomware attack. Progent will work with you personally to collect information concerning your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow best practices to create an efficient security and backup/recovery environment that meets your company's requirements. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Support Programs Available from Progent
Progent offers the services of world-class remote consulting professionals for special information technology programs. Progent's charges for ongoing development or consulting tasks are determined based on the level of expertise of the engineers required. Progent's background in these special areas of computer technology allows clients to complete critical projects within budget and on time. Progent's special online consulting solutions include:

  • Call Center Expertise
    Progent's Help Desk service offerings for businesses with environments based on Microsoft, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Helpdesk process consulting. Progent's Help Desk outsourcing support services are designed for organizations who don't have the budget to support an internal Call Center but who want quick response from an efficient Help Desk with professional phone assistance as well as the ability to escalate complex trouble tickets to advanced engineers.

    Progent's Call Center consulting support can support you in building an effective new Call Center or revamping your established organization, selecting or modifying Help Desk software to handle the special requirements of your business, or adding temporary phone support staff to supplement your in-house Call Center team to handle unusually busy scenarios such as software transitions, major updates, or rolling out new applications.

    Progent's Call Center staff of experienced network experts provides your computer users in Norfolk or anywhere in the state of Virginia instant contact with a large network service group with substantial experience providing telephone-based support and online repair service for IT systems based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to earn the Help Desk Call Center perception as a major enabler of company efficiency, and Progent's aim is to fix and not simply track technical problems.

  • Business Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Consulting Team provides online advanced engineering support and training in specific business application fields such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom programming, and education for popular Microsoft business applications including CRM, MS Project, Office 365 Word, and Office 365 Excel. To find out more information concerning Progent's expertise, custom programming, and education offerings, see Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering advanced support for Windows Server 2016 servers, Windows 10; cohesive management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for iPhone and Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to plan and configure a new implementation of System Center 2016, extend or tune an existing one, upgrade smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver organizations in Norfolk, or anywhere in the state of Virginia, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM for your environment so that your network maintenance is proactive and automated. By detecting possible trouble spots before they result in crashes, system monitoring can ward off stressful and costly service failures. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X systems, Windows networks, or systems based on a mix of OS platforms.
How Your Norfolk Company Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency remote assistance with Microsoft Windows, Apple macOS and OS X, or Linux networks, visit Progent's Emergency Online Support, call 1-800-993-9400, or see Contact Progent. For businesses and startups in Norfolk or anywhere in the state of Virginia, Progent's online network support specialists can deliver expert and economical IT support whenever your business needs it. Long experience offering remote tech support has led to Microsoft Partner status for Progent's team of engineers and has enabled Progent to acquire world-class troubleshooting skills and to refine online connectivity tools to repair network problems quickly while eliminating the cost and lost productivity that comes with on-premises service visits.

Even if your Norfolk organization deals with a local independent support technician or employs a full time organization that can handle typical computer issues, Progentís Microsoft certified consultants can still offer a convenient and seamless remote expansion of your local resources for situations when your regular IT support personnel either lack the availability or the experience to fix unexpected network crises or especially tough integration projects.

Advantages of Progent's Network Help for Companies in Norfolk
Progent's remote support services allow your Norfolk business to realize the advantages of on-call, enterprise-grade IT support without the expense of managing an in-house IT staff. Your information system will derive greater business worth by becoming increasingly available, productive, and protected. Benefits to your company include:

  • Convenient remote expansion of your local support resources
    For most organizations in Norfolk or anywhere in Virginia, nearby network support providers, whether consisting of outside consultants or a full-time maintenance staff, can deal with typical network problems. On the other hand, major troubles might occur when your regular resources are too busy or unavailable, and some trouble may be associated with technology that is unfamiliar to your onsite support personnel. In these cases, Progent's on-call service specialists give you a convenient, quick, and economical way to supplement your regular resources and to transfer useful information to increase your capability to deal with future issues in-house.

  • Reduced Reliance on Individual Service Providers
    For IT support, smaller offices often rely on independent freelance consultants. While independent service people carry less internal costs than big support organizations and can afford to charge marginally less, they are often overbooked, making it impossible to respond quickly to urgent situations. If a freelance consultant is busy with another customer, ill, on vacation, or in training, the lack of reserve help may require your company to wait for help during an IT crisis. As your network grows, network unavailability and problems with vital software become more costly. The money you thought you were saving on an independent can be eaten up quickly by lost productivity. Progent offers a ready source of backup support experts to make sure your network stays up and running.

  • Build a Scalable Basis for Smooth Growth
    Companies often begin with an IT system created on a shoestring budget. Lacking a proper infrastructure, band-aid repairs often get piled onto a shaky foundation. When a network grows, stability and expandability problems can hinder the productivity of the organization. These badly designed systems require proper analysis, intelligent long-term planning, and extensive technical expertise to upgrade to a network architecture that can offer the solid foundation to handle critical business demands and facilitate future growth.

  • Interact with Problem Solvers Instead of Technology Sellers
    Smaller offices require advice and technical education to navigate through an increasingly complicated array of technology options capable of accelerating business success and improving efficiency. They hardly need a network consultant who is trying to sell a certain vendor's products. Network consulting and product selling can result in a situation where the proposed solution is built around a predetermined product rather than the genuine requirements of a client. Progent avoids these conflicts of interest by selling only services rather than products. This enables Progent to align technical consulting with the best needs of clients.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of technical background, fine tuned support tools, and understanding of enterprise networking enable offices to avoid the limitations of excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

  • Certified Knowledge of Microsoft's Complete Line of Servers
    Progent can provide world-class expertise for Microsoftís popular server platforms with services that include Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and integration support services, Microsoft Windows Server 2008 integration, Microsoft Windows Server 2003 upgrades, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-site help per minute. As a result, you are invoiced just for delivered support. Progent does not demand a higher rate for off-hours or urgent support, and within California or in regions where Progent offers on-site service, Progent does not bill for travel except for urgent calls where on-site work is less than four hours. Also, Progent imposes no minimum charge and asks no retainer for support services delivered during normal working hours. Many service organizations demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity eliminates large invoices for quick solutions so you will not be forced to permit less critical problems to fester.

  • Complete Records of Delivered Services
    Progent has created a sophisticated support reporting system that stores and formats complete documentation for all delivered services. Unlike some freelance consultants or local support organizations who provide minimal documentation or specifics of tasks performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the service documentation transmitted by every staff member to every client. The practice of detailing and organizing support records results in more effective support and eliminates a variety of common problems such as when a service client is effectively held hostage to a consultant who wonít release vital service information.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the few consulting companies to offer round-the-clock network tracking services powered by Microsoft System Center Operations Manager. MS Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By revealing possible problems before they result in lost productivity, system monitoring can save your information network from painful and costly service disruptions.
How Does Our Company Begin Getting Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.















© 2002- 2018 Progent Corporation. All rights reserved.