Fast and Affordable Remote Troubleshooting for Norfolk Networks
Fast Phone Consulting for Norfolk NetworksFor organizations in Norfolk or anywhere in the state of Virginia, Progent offers online technical support for computer systems based on any combination of Microsoft, Cisco, Mac OS X, or Linux/UNIX platforms. Progent's Microsoft certified engineers have delivered online troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-qualified engineers to solve challenging networking issues, as well as the assistance of CISSP and CISM-accredited security engineers to help with advanced security design and troubleshooting jobs.

Progent's remote support engineers offer exceptional leverage due to the fact that they have the real-world background and have access to the advanced technology necessary to resolve most network issues quickly. This lowers immediate expenses since solutions require fewer billable minutes. Remote support also eliminates the expense of dispatching an engineer to your location. Your organization saves additionally with incidental costs by reducing or eliminating system outages and related losses resulting from business disruption, upset clients, idle employees, and distracted executives. Progent's advanced online consulting experience is particularly important in environments that rely on public clouds for critical infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an option.

Progent's billing model for online help is designed to leverage your network support dollar. Progent charges per minute for phone assistance, so you owe exclusively for the services that you actually get. In contrast to many remote service companies, Progent imposes no service activation charge or minimum payments. Progent's per-minute granularity and clean policy for billing do away with scenarios where speedy. minor repairs manage to turn into major tabs. Progent's penchant for disposing of technical issues efficiently means your business spends less cash.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered an array of customized tools and proven methodologies which promote the highest degree of efficiency for remote consulting and troubleshooting for computer systems of all sizes. Progent provides protected Virtual Private Network support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the staff of Progent's online support team to access your computer system without breaching system security.

Progent's advanced service reporting system stores detailed histories describing all service that Progent's clients have received. Progent's authorized engineers have the benefit of the specifics of all help rendered to every Progent client by any Progent consultant. This archive of trouble tickets and resolutions is organized as a quickly exploitable internal knowledge base that enables Progent's online support experts to communicate their knowledge company-wide to ensure that the effectiveness of Progent's technical support improves over time. Progent's advanced accreditations and close partnerships with major vendors such as Cisco and Microsoft open up other vast technical knowledge bases and allow priority response from vendors' internal engineering staff with the result that Progent's remote consulting experts can come up with the best solutions quickly.

Online support available from Progent to clients in Norfolk and throughout the state of Virginia include:

Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned remote consulting experts for contract IT programs. Billing rates for ongoing consulting tasks are set according to the qualifications of the consultants required. Progent's experience with these special areas of computer technology enables clients to execute critical projects within budget and on time. Progent's special online consulting solutions include:
  • Help Desk Call Center Support
    Progent's Help Desk Call Center programs for businesses with networks that incorporate Microsoft, Cisco, Apple Mac, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Helpdesk support services, and Call Center consulting. Progent's Help Desk Call Center outsourcing support services are designed for businesses who lack the budget to assemble and manage an internal Call Center but who need fast response from a dependable Help Desk Call Center with proficient phone assistance plus the technical depth to escalate the most challenging problems to high-level consultants.

    Progent's Help Desk Call Center consulting support can support you in building an efficient new Help Desk Call Center or revamping your current organization, identifying or customizing Call Center software products to meet the special demands of your company, or adding temporary online personnel to reinforce your in-house Help Desk Call Center team during demanding events like software migrations, major updates, or installing brand new applications.

    Progent's Call Center team of veteran information technology experts offers your workers in Norfolk or anywhere in the state of Virginia instant assistance from a dependable support resource with extensive experience delivering telephone-based help and online troubleshooting for IT systems that incorporate Microsoft, Cisco, Apple Mac, or UNIX/Linux technology. Progent's focus is to give the Help Desk perception as a solid driver of business efficiency, and Progent's goal is to fix rather than just report IT issues.

  • Business Applications Services: Training, Customization, and Integration
    Progent's Applications Consulting Group can supply remote advanced engineering expertise and training in special business application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also offers consulting expertise, custom development, and education for popular Microsoft business applications including CRM, MS Office Project, Office Word, and Excel. For more information about Progent's consulting, customization, and education services, visit Progent's Business Application Experts Services.

  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email filtering and encryption platform that uses the technology of leading information security companies to provide web-based control and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and keeps most threats from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper level of analysis for incoming email. For outgoing email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. Find out more about Progent's Email Guard Spam Filtering, Virus Blocking, Email Content Filtering and Data Loss Prevention.

  • ProSight Active Security Monitoring Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis tools to guard endpoints as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which easily escape traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to automate the complete threat lifecycle including protection, identification, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows VSS and real-time network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight DPS Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery (BDR). Available at a flat monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital data, apps and virtual machines that have become unavailable or corrupted as a result of component failures, software bugs, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to set up ProSight DPS to to comply with regulatory standards like IPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your critical information. Find out more about ProSight DPS managed backup.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless management of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including tighter integration with Intune for iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade smoothly from an earlier release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent offers organizations in Norfolk, or anywhere in the state of Virginia, remote hybrid network monitoring and reporting by providing System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to accommodate your environment so your IT support is proactive and automated. By exposing potential problems before they result in crashes, automated monitoring can head off disruptive and expensive information system crises. Progent can also use network monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple Mac environments, Microsoft networks, or environments that incorporate a mix of operating systems.
How Your Norfolk Business Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent remote help with Microsoft, Mac OS X, or Linux/UNIX networks, go to Progent's Emergency Phone-Based Support, phone 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Norfolk or anywhere in the state of Virginia, Progent's online network support specialists can deliver expert and economical system help the moment your company has to have it. More than 15 years of delivering online technical assistance has earned Microsoft Gold status for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting skills and to fine tune online connectivity technology to repair IT problems quickly while avoiding the expense and lost productivity associated with in-person support visits.

Even if your Norfolk company deals with a local freelance consultant or maintains a full time organization that can handle the majority of network issues, Progent’s Microsoft certified consultants are available to offer an easy and transparent virtual expansion of your local resources in cases when your regular IT support personnel either lack the time or the expertise to fix unexpected network emergencies or particularly complex integration problems.

Details of Progent's Online Computer Support for Norfolk
Progent's phone support, remote repair, system security consulting, and network management services offer businesses in Norfolk or anywhere in the state of Virginia unparalleled leverage for your support investment. Whether you need occasional telephone help and Internet-based troubleshooting or full-time Help Desk outsourcing services and network management, Progent's professionals can provide your organization enterprise-level IT support while allowing you to eliminate the expense and administration overhead of carrying a large in-house IT organization. Highlights of Progent's online help program include:

  • Immediate Telephone Access to Microsoft Certified Support Specialists
    Progent's team of Microsoft-certified technicians can provide fast and affordable expertise to offices in Norfolk and is also ideal for customers in more remote regions of Virginia that lack technicians with in-depth expertise supporting Microsoft's latest line of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft products. As a Microsoft Gold Partner support firm, Progent has the use of a wide range of Microsoft support tools, service databases, and continuing training.

  • Per Minute Rates to Minimize Expenses
    Progent provides remote help on a minute-by-minute billing plan, so you are billed only for the services you receive. Progent asks for no minimum charge for online help and requires no periodic retainer for services delivered during regular working hours. This keeps you from facing big invoices for quick fixes.

  • Availability of Cisco Network Design Experts
    As a Registered Partner for Cisco, Progent can provide help from authorized specialists who have expertise in designing, implementing, and troubleshooting networking environments powered by Cisco products. Progent can offer a CCIE or CCNP to help you build high-speed, high-availability, and secure connectivity for local and remote networking.

  • Application Experts Consulting
    Progent's basic support services include system integration, MS Exchange consulting, system security planning, and Help Desk Call Center services. Progent's Experts Team can provide world-class consulting expertise in critical business applications. Help available from the Application Experts staff covers:
    Microsoft Dynamics GP/Great Plains Consulting and Programming
    Microsoft Office Project Training
    Office Excel and Microsoft Office 365 Excel Consulting and Application Development
    Office Word and Office 365 Word Expertise
    BI Reporting Consulting and Training
    UNIX, Linux and Solaris Help
    Microsoft SQL 2016 Application Design and Microsoft SQL 2014 Software Programming and Troubleshooting
    Oracle Project Management and Software Development
    MySQL Database Administration and Software Design
    Apple Mac Consulting
    Amazon Marketplace Web Service Programming

    By offering a full service one-stop resource for network generalists and specialists, Progent can deliver timely, inexpensive, and comprehensive information technology solutions that fit the specific requirements of your business.

  • Sophisticated Online Connectivity Tools
    Secure online access permits Progent's support experts to see exactly what your users see. This makes it possible to find quick fixes to issues that might otherwise require a costly onsite visit. Cutting-edge remote access tools and experienced technicians combine to allow Progent to repair most network problems rapidly and affordably. Progent is a pioneer in online support and remote system analysis.

  • Compatibility with Popular VPN Products
    Progent supports safe Virtual Private Network access for gateways from major VPN vendors including Microsoft, Cisco, Sonicwall and CheckPoint. Secure VPN online access allows the engineers at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.

  • 24x7 Service for High System Availability
    For offices with line-of-business applications, Progent can provide optional round-the-clock online technical services. Combined with automated 24x7 network monitoring based on Microsoft System Center Operations Manager, this offering can help ensure maximum system availability.

  • Help Desk Outsourcing
    Progent's Help Desk Call Center services are designed especially for budget-constrained businesses whose workers need immediate access to a Help Desk service with expert phone support and complete escalation ability.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner support company and Progent's head count, range of IT background, fine tuned remote support software, and familiarity with enterprise networking enable companies to avoid the limitations associated with excessive reliance on smaller service firms, independent freelance service providers, or limited internal IT help.

Progent stands out by offering:

  • In-depth Knowledge of Microsoft's Full Family of Server Platforms
    Progent offers in-depth support for Microsoft’s leading server products with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support services, Microsoft Windows Server 2008 R2 migration, Windows Server 2003 upgrades, MS Exchange 2016 migration, Microsoft Exchange Server 2013 configuration, Exchange 2010 Server management, Exchange 2007 Server and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2016 migration, Microsoft SQL Server 2014 support, and SQL Server 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and on-site visits per minute. Consequently, you owe only for delivered support. Progent does not demand a more expensive rate for off-hours or priority service, and inside California or in areas where Progent provides in-person service, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no service activation fee and requires no retainer for support services provided during normal working hours. Many service organizations impose large minimum payments or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for quick fixes so you will not be tempted to permit simple problems to fester.

  • Full Records of Delivered Services
    Progent has created a comprehensive support reporting system that records and formats detailed documentation for all delivered support activities. Unlike some independent consultants or local support organizations who provide minimal documentation or specifics of tasks done, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the service documentation transmitted by each staff member to each customer. The discipline of detailing and organizing support activity allows more efficient support and eliminates a variety of common problems such as when a service client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting companies to provide round-the-clock network monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your computer maintenance to be anticipatory rather than reactive. By uncovering potential problems before they result in lost productivity, system monitoring can keep your information network from stressful and costly availability disruptions.
How Does My Business Start Getting Online Technical Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.

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