Fast Phone Technical Support for Norfolk UNIX or Linux NetworksFor small and midsize businesses located in Norfolk or anywhere in the state of Virginia, Progent offers technical support for information systems powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft technology. Progent has provided online troubleshooting to companies in all 50 states in the U.S. (Refer to Progent's customer recommendations). Progent also can furnish the consultation Cisco CCIE network specialists for challenging infrastructure problems, plus the assistance of CISA and CISM-certified security consultants to handle advanced security design and business continuity planning.

Progent's online support services offer excellent leverage due to the fact that they have the real-world background and the sophisticated technology to resolve most network issues rapidly. This lowers immediate costs since service calls require fewer billable minutes. Remote support also avoids the cost of dispatching an engineer to your site. Your organization saves even more with indirect costs by reducing or avoiding system outages and related losses stemming from business disruption, disgruntled customers and vendors, unproductive workers, and distracted executives.

Progent's pricing model for remote help is structured to maximize the impact of your network support investment. Progent bills by the minute for telephone-based assistance, so you owe only for the support that you actually get. Unlike many remote service organizations, Progent asks for no service activation charge or minimum payments. Progent's one-minute granularity and simple policy for pricing do away with scenarios where speedy. minor fixes somehow end up as large tabs. Progent's penchant for handling technical issues quickly results in your business spending less money.

Progent's Online Service Technologies
Through years of experience, Progent has fine tuned an arsenal of optimized technologies and proven processes that allow the highest degree of effectiveness for remote technical support and repair for small business information systems. Progent offers secure VPN support for VPN gateways from multiple leading companies including Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN connectivity permits the staff of Progent's remote service group to communicate with your environment remotely without breaching corporate security.

Progent's proprietary technical support database application keeps comprehensive records for the support that Progent's customers have been provided. Progent's team consultants have access to the history of services rendered to each Progent customer by every Progent consultant. This database of trouble tickets and fixes is organized as a readily exploitable internal database that allows Progent's remote support experts to share their knowledge company-wide to ensure that the value of Progent's technical support grows daily. Progent's high-level accreditations and working associations with important vendors including Cisco and Microsoft make available other massive support knowledge bases and permit fast access to manufacturers' in-house engineering staff with the result that Progent's online consulting specialists are able to determine the most efficient solutions in the least time.

Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's remote support in Norfolk or anywhere in Virginia or to learn additional information about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If your company has an urgent requirement for IT help, go to Immediate Emergency Support.

Online Technical Services Available from Progent
Progent's remote network support professionals offer credentials in an extensive array of products and technologies. This broad range of capability allows Progent's engineers to handle almost any crisis that may crop up in a small business information system. Certifications awarded to Progent engineers in UNIX-family technologies include Sun Certified Network Administrator, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, Voice Professional (CCVP), CCDA and CCDP.

To provide assistance to companies with multi-platform networks, Progent also provides access to engineers with advanced Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Online support provided by Progent to clients in Norfolk and throughout the state of Virginia include:

  • UNIX/Linux, Solaris, and macOS and OS X Support Services
    Progent's UNIX/Linux, Solaris, and macOS and OS X online support services address a wide range of computer technology such as network infrastructure, email systems, network and process security, UNIX/Linux and Microsoft Windows integration, VMware technologies for server hardware economization and simplified administration, and transitioning from legacy applications to the latest Windows or Linux environments. Progent's group-based approach to resolving technical issues enables quick escalation, if necessary, to consultants with appropriate experience to tackle complex situations. This expedites solutions of urgent problems, minimizes network downtime, and lowers support costs.

    Progent's UNIX/Linux consultants can provide urgent online help for resolving problems within UNIX/Linux networks based on leading variants of UNIX including:

    Important Linux versions for which Progent can provide expert support include:

  • Talk to a Cisco CCIE for Complex Network Troubleshooting
    Cisco Infrastructure Engineers for Norfolk, VirginiaThe Cisco Certified Internetwork Expert (CCIE) credential is the highest recognition for network professionals, and certifies an individual's network technology knowledge at the master level. Cisco CCIEs can handle the most complex issues surrounding network planning, deployment, management, security, and troubleshooting. Cisco qualified CCIEs can cooperate on a privileged basis with Cisco's in-house engineers in isolating anomalies with IOS Software network administration utilities and coming up with workarounds or locating software patches. Cisco qualified CCIEs are an excellent cost-effectiveness since their deep expertise allows them to resolve even the most difficult problems quickly. In many cases, less qualified engineers can struggle for many hours or even days with the same tasks that a CCIE can dispose of in a few minutes. Few consulting providers make Cisco CCIEs available to help small and mid-size businesses. Progent offers fast telephone access to a CCIE so you can get immediate assistance for serious network problems that are crippling business productivity but are beyond the scope of your regular IT support group or consultant. Progent's Cisco CCIE support experts can communicate with your environment by means of state-of-the-art on-line support technology to perform quick, safe, and economical diagnosis and repair. Progent's Cisco-qualified CCIEs offer consulting for the entire range of Cisco's industry-leading family of connectivity appliances such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure high-speed and integrated services (IS) routers, wireless access points and bridges, Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst switches, plus VPN technology.

  • Authorized Microsoft Windows Experts
    Microsoft Windows Support for Norfolk, VirginiaProgent's Microsoft-certified remote support experts can deliver network repair and consulting assistance for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the expertise of consulting engineers who can assist you with a wide variety of platform support including Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, Microsoft Exchange Server 2016 migration, Exchange Server 2013 integration, Microsoft Exchange 2010 monitoring and support, SharePoint 2013 development, Skype for Business Server migration consulting, Microsoft Lync Server management and Microsoft Communications Server 2007 troubleshooting, Forefront TMG management and ISA Server migration, SQL Server 2016 migration and programming and SQL Server 2014 support, Systems Center Operations Manager resource monitoring, Project Server and Server Online training, SBS Server 2011 consulting, and Windows Essentials migration and cloud integration.

    Progent in addition offers a broad array of remote PC desktop services such as Microsoft Windows 7 integration, preparing for to 64-bit workstation software, integrating Office 2010, and automating PC desktop image creation.

  • CISSP, ISSAP, and CISM Qualified Network Security Specialists
    CISSP Qualified System Security Experts for Norfolk, VirginiaProgent's certified CISSP and ISSAP security engineers can provide a range of system protection solutions that can enhance the immunity of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows environment against internal or external threats or assist you to recuperate quickly after a serious penetration. Security consulting services offered by Progent cover in depth security analysis utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Hydra; rapid cleanup after virus and worm attacks; setting up firewalls; establishing secure techniques for remote and mobile connectivity; securing your messaging infrastructure against spam and DHA attacks; and instituting round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide advanced remote consulting services to help businesses of any size integrate their networks with leading public clouds such as Microsoft Azure and Amazon Web Services. Progent can help your it team to plan and manage hybrid ecosystems that support Windows and Linux systems and applications in either cloud-only solutions or in hybrid network models that utilize on-premises IT assets as well as public cloud services. To assist you to incorporate public clouds with networks, Progent can provide a range of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background delivering high-level consulting services remotely, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Special Consulting Programs Available from Progent
Progent offers the services of seasoned remote consulting experts for contract projects that small businesses frequently request. Progent's rates for ongoing development or consulting tasks are determined based on the level of expertise of the engineers involved. Progent's experience with these special areas of computer technology allows customers to execute major initiatives within budget and on schedule. Progent's project-based online consulting solutions include:
  • Help Desk Support
    Progent's Help Desk programs for small and midsize businesses with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include full-service Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Help Desk Call Center outsourcing services are ideal for small companies who lack the resources to build and maintain an in-house Call Center but who need fast communication with a dependable Help Desk Call Center with proficient phone support plus the available expertise to escalate complex trouble tickets to high-level consultants.

    Progentís Virtual Help Desk is intended for larger companies and operates as a transparent addition to your existing Helpdesk team. Progent's Virtual Help Desk can serve as an escalation resource to resolve the most difficult technical problems, or be available in hectic situations when your regular service providers are swamped.

    Progent's Help Desk consulting services can assist you in building an efficient new Call Center or enhancing your current one, evaluating or customizing Help Desk Call Center software products to handle the particular demands of your company, or providing occasional online staff to supplement your existing Call Center group to handle demanding situations such as software transitions, major updates, or installing brand new business software.

    Progent's Call Center team of veteran network professionals provides your clients in Norfolk or anywhere in the state of Virginia immediate communication with an effective technical support group with years of experience delivering phone support and remote troubleshooting for IT systems based on UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's mission is to earn the Help Desk recognition as a significant contributor to business productivity, and Progent's goal is to fix instead of merely document technical issues.

  • Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Experts Team can supply online advanced engineering support and training in key business application areas including ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom programming, and training for Microsoft business applications such as Microsoft CRM, Microsoft Office Project, Office Word, and Microsoft Excel. To learn more information about Progent's expertise, custom programming, and education services for UNIX/Linux, Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.

    Progent's Apple Mac consultants can support the creative elements of Macintosh systems by delivering remote consulting services and training in graphics, audio, and video. Progent's consultants can provide expertise in a large selection of Macintosh applications including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with specific procedures such as scanning or digitizing audio/video or integrating an audio/video production studio.

    Remote Network and Server Monitoring Support
    Progent offers businesses in Norfolk, or anywhere in the state of Virginia, remote computer system monitoring support powered by Microsoft System Center Operations Manager network monitoring and reporting, enhanced by Progent to fit your environment so your network support is proactive and automated. By spotting potential issues before they expand into full-scale emergencies, remote monitoring can head off stressful and costly network breakdowns. Progent can also use system monitoring tools like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or environments based on a combination of OS platforms.

How Your Norfolk Company Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about emergency online help with UNIX/Linux, Solaris, or Apple macOS and OS X networks, visit Progent's Nationwide Phone-Based Support, phone 1-800-993-9400, or refer to Contact Progent.

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