Immediate Online Technical Support for Norfolk UNIX, Linux, or Sun Solaris NetworksFor small and midsize businesses in Norfolk or anywhere in the state of Virginia, Progent offers technical support for computer systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a combination of UNIX-family systems and Microsoft Windows technology. Progent has provided online support to businesses in every state in the United States. (See Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified network specialists for challenging connectivity issues, plus the services of CISA and CISM-accredited security engineers to handle high-level security design and business continuity preparedness.

Progent's online technical support services offer excellent value because they have the practical experience and the advanced technology to resolve most information system problems rapidly. This reduces immediate expenses since solutions accumulate a smaller number of chargeable consulting minutes. Online support also eliminates the expense of sending a consultant to your location. Your organization saves even more with indirect expenses by minimizing or avoiding system downtime and related losses resulting from business disruption, upset clients, unproductive workers, and de-focused executives.

Progent's billing model for remote help is designed to stretch your IT service investment. Progent charges per minute for telephone-based consulting, so you are charged just for the support that you receive. Unlike typical remote support firms, Progent imposes no initialization surcharge or minimum job duration. Progent's per-minute granularity and simple model for pricing avoid scenarios where quick repairs manage to end up as substantial invoices. Progent's penchant for solving problems efficiently translates into your business spending less money.

Progent's Online Service Technologies
Over time, Progent has fine tuned a set of optimized tools and field-tested methodologies which ensure the highest level of efficiency for online consulting and troubleshooting for small and midsize company computer systems. Progent provides secure VPN support for VPN gateways from a variety of leading sources including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN technology permits the experts of Progent's online support team to access your company's network remotely without compromising corporate security.

Progent's highly evolved technical support reporting application stores thorough histories for all service that Progent's customers have received. Progent's authorized consultants have the benefit of the details of services provided to every Progent client by every Progent consultant. This archive of problems and solutions is stored as an easily exploitable support knowledge base that enables Progent's remote technical professionals to share their knowledge company-wide to make sure that the efficiency of Progent's support services grows over time. Progent's advanced accreditations and formal relationships with major vendors including Cisco and Microsoft permit access to additional extensive technical support databases and permit quick access to manufacturers' internal support staff so Progent's remote service experts are able to come up with the most efficient resolutions promptly.

Get Remote UNIX/Linux, Solaris, or Apple Mac OS X Computer Assistance from Progent
To access Progent's remote support in Norfolk or anywhere in Virginia or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for network help, visit Immediate Urgent Support.

Phone-based Network Support Services Provided by Progent
Progent's phone-based technical service engineers offer advanced credentials in a comprehensive set of disciplines. This broad range of capability permits Progent's consultants to manage virtually any crisis that may occur in a small or midsize business network. Certifications earned by Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco certifications earned by Progent service consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, CCSP, CCVP, and Design Associate.

To support companies with mixed-operating system environments, Progent also offers the services of engineers who have advanced Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include CISM consultants, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based technical support services provided by Progent to clients in Norfolk and anywhere in the state of Virginia include:

  • UNIX/Linux, Solaris, and Mac OS X Expertise
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X phone-based consulting services cover a broad spectrum of information technology including system architecture, email solutions, system and operational security, UNIX and Microsoft Windows integration, VMware technologies for server consolidation and simplified management, and transitioning from older systems to current MS Windows or Linux solutions. Progent's team-oriented approach to solving technical problems promotes fast escalation, when required, to consultants with task-relevant expertise to handle challenging scenarios. This expedites solutions of critical problems, reduces network downtime, and cuts service expense.

    Progent's UNIX/Linux consultants can provide emergency online help for troubleshooting anomalies within UNIX, Linux, or Solaris systems based on leading variants of UNIX including:

    Major Linux platforms for which Progent offers expert support include:

  • Contact a Cisco Certified Internetwork Expert for Complex Network Problem Solving
    Cisco CCIE Consultants for Norfolk, VirginiaThe Cisco Certified Internetwork Expert credential is the highest recognition for network consultants, and indicates an individual's networking knowledge at the expert level. Cisco qualified CCIEs can resolve even the most difficult issues associated with network infrastructure design, deployment, maintenance, security, and problem solving. Cisco CCIEs can cooperate closely with Cisco's internal product support engineers in analyzing problems with IOS network administration utilities and developing alternate approaches or locating program patches. Cisco CCIEs offer exceptional value because their depth of experience permits them to fix even the most intractable problems rapidly. In typical cases, less qualified consultants can wrestle for many hours or even days with identical tasks that a Cisco CCIE can dispose of in a few minutes. Few support organizations make Cisco CCIEs accessible to assist small and mid-size companies. Progent offers quick phone contact with a Cisco authorized CCIE so you can get immediate support for serious network infrastructure issues that are hurting business productivity but are outside the scope of your regular IT maintenance resources. Progent's CCIE consultants can communicate with your environment using sophisticated remote support tools to provide fast, safe, and affordable diagnosis and repair. Progent's CCIEs offer consulting for all of Cisco's industry-leading family of networking appliances including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Modules, secure high-speed and IS routers, Aironet wireless access points and bridges, Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, as well as VPN solutions.

  • Certified MS Windows Support
    MS Windows Support for Norfolk, VirginiaProgent's Microsoft-qualified remote service engineers can deliver network problem solving and IT support for all Microsoft server products. Progent is a Microsoft Gold Partner and can provide your company the expertise of consulting professionals who can assist your company with a broad variety of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 installation, MS Exchange 2016 Server migration, Exchange Server 2013 integration, Microsoft Exchange Server 2010 maintenance, SharePoint Server 2013 development, Skype for Business Server planning and deployment consulting, Microsoft Lync Server integration and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 administration and ISA Server maintenance, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support, Systems Center Operations Manager system monitoring and reporting, Project Server and Server Online training, SBS Server 2011 consulting, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition offers a full array of remote desktop support services such as Microsoft Windows 7 migration help, moving to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining PC desktop image creation.

  • CISSP and ISSAP Certified Network Security Consultants
    CISSP Qualified System Security Engineers for Norfolk, VirginiaProgent's certified CISSP, ISSAP, and CISM security consultants can provide a range of system protection solutions that can improve the immunity of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows environment against internal or external threats or help your business to recover quickly after a serious penetration. Security consulting services offered by Progent cover thorough network security analysis utilizing utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Solar Winds tools and Netcat; quick recuperation from malicious assaults; installing firewalls; building secure techniques for off-site and mobile access; securing your messaging system from viruses, spam and DHA attacks; and managing 24x7 proactive monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert online consulting services to help organizations of all sizes connect their information networks with popular public clouds such as Azure and Amazon Web Services. Progent can help your it team to plan and administer cost-effective ecosystems that can include Windows and Linux systems and applications in both cloud-only systems or in hybrid architectures that seamlessly combine local IT assets as well as public cloud services. To help you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud migration, and Amazon Web Marketing Service programming and troubleshooting. Progent has more than 15 years of experience providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and affordably.
Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned remote consulting experts for contract IT projects that small businesses often need. Progent's rates for ongoing development or consulting projects are set based on the qualifications of the consultants assigned. Progent's background in these important areas of computer technology enables customers to execute major projects within budget and on schedule. Progent's project-based online consulting services include:
  • Call Center Services
    Progent's Call Center service options for small companies with networks based on UNIX, Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk process consulting. Progent's Call Center outsourcing services are a convenient solution for smaller businesses who lack the resources to assemble and manage an internal Help Desk but who want fast response from a dependable Help Desk with professional telephone support as well as the technical depth to escalate complex trouble tickets to high-level consultants.

    Progentís Virtual Help Desk is intended for larger companies and acts as a seamless addition to your existing Helpdesk organization. Progent's Virtual Help Desk can act as an escalation alternative for the toughest technical problems, or be available in those instances when your other service providers are swamped.

    Progent's Call Center consulting support can aid you in creating an effective new Help Desk or improving your established one, selecting or modifying Help Desk Call Center software products to meet the unique requirements of your corporation, or providing temporary phone support personnel to supplement your in-house Help Desk Call Center resources to deal with demanding situations such as software transitions, mass upgrades, or rolling out brand new applications.

    Progent's Call Center team of veteran information technology consultants gives your workers in Norfolk or anywhere in the state of Virginia rapid communication with a large support group with years of experience providing phone help and online repair service for networks that incorporate UNIX/Linux, Sun Solaris, Apple Mac OS X, Cisco, or Microsoft technology. Progent's concentration is to give the Help Desk recognition as a key enabler of business performance, and Progent's policy is to resolve and not just document technical issues.

  • Business Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Consulting Team provides online advanced consulting expertise and training in key application areas such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and education for familiar Microsoft applications such as CRM, Microsoft Office Project, Microsoft Office Word, and MS Office Excel. To learn more concerning Progent's expertise, custom programming, and training offerings for UNIX, Linux, Sun Solaris, Mac OS X, or Microsoft applications, visit Progent's Business Application Experts Group.

    Progent's Apple Mac consultants can nurture the creative elements of Mac environments by providing remote help services and training in graphics, sound, and video. Progent's support professionals can provide expertise in a variety of Mac programs including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with special procedures like scanning or digitizing audio or video or configuring an audio/video post production lab.

    Online Network Monitoring Support
    Progent can provide businesses in Norfolk, or anywhere in the state of Virginia, online network and server monitoring support based on MS System Center Operations Manager network monitoring, enhanced by Progent to accommodate your business so that your network maintenance is proactive and automated. By spotting emerging problems before they expand into downtime, automated monitoring can head off stressful and costly information system failures. Progent can also assist with network monitoring products like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple Mac environments, Windows environments, or environments that incorporate multiple operating systems.

How Your Norfolk Business Can Contact Progent's Remote Service Professionals
To get in touch with Progent about urgent phone-based help with UNIX, Linux, Sun Solaris, or Mac OS X environments, visit Progent's Emergency Online Support, telephone 1-800-993-9400, or visit Contact Progent.

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