Immediate Remote Technical Support for Norfolk UNIX, Linux, or Solaris NetworksFor small and midsize businesses located in Norfolk or anywhere in the state of Virginia, Progent offers technical support for networks based on UNIX or Linux or for networks that include a combination of UNIX-family systems and Microsoft platforms. Progent has delivered online troubleshooting to companies in every state in the United States. Progent also can furnish the consultation Cisco Systems CCIE-certified network specialists for complex connectivity problems, as well as the assistance of CISSP and CISM-accredited security engineers to help with high-level security design and diagnostic issues.

Progent's online support engineers represent exceptional leverage due to the fact that they are equipped with the practical experience and the advanced technology to solve the majority of network problems rapidly. Efficient support reduces immediate costs because solutions accumulate a smaller number of chargeable consulting minutes. Online help also eliminates the cost of dispatching an engineer to your location. Your organization benefits even more in indirect expenses by minimizing or eliminating network outages and related costs due to business discontinuity, upset clients, unproductive workers, and de-focused executives.

Progent's billing model for online help is designed to stretch your IT service investment. Progent charges by the minute for phone assistance, so you are charged only for the services that you receive. In contrast to many online support organizations, Progent imposes no initialization charge or minimum fees. Progent's per-minute billing unit and simple model for pricing avoid situations where fast repairs manage to turn into major tabs. Progent's skill at disposing of problems efficiently results in your company conserving money.

Progent's Remote Support Tools
Over the years, Progent has fine tuned a set of optimized tools and proven methodologies which permit the highest level of effectiveness for remote technical support and repair for small business information systems. Progent provides secure Virtual Private Network support for gateways from multiple popular vendors including Microsoft, Cisco, Sonicwall and Checkpoint. Protected VPN connectivity permits the consultants of Progent's remote service group to access your system remotely without violating network security.

Progent's advanced customer support database system stores thorough documentation of the service that Progent's customers have been provided. Progent's team service personnel have the benefit of the specifics of all help delivered to each client by every engineer. This database of anomalies and repairs is organized as an easily accessible support database that allows Progent's remote technical engineers to communicate their knowledge company-wide to make sure that the quality of Progent's support services grows over time. Progent's advanced accreditations and close relationships with important technology companies such as Cisco Systems and Microsoft make available other vast technical databases and to manufacturers' internal support staff so that Progent's online consulting engineers are able to find the most efficient resolutions quickly.

Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple Mac OS X Computer Support. Assistance from Progent
To initiate Progent's phone support in Norfolk or anywhere in Virginia or to learn more about Progent's online support options, call Progent at 888-412-5546 or send email to information@progent.com. If you have a critical need for IT help, visit Immediate Emergency Support.

Phone-based Technical Services Provided by Progent
Progent's phone-based technical service professionals have advanced credentials in an extensive set of disciplines. This wide range of technical skills allows Progent's engineers to manage virtually any emergency that may crop up in a small company information system. Certifications awarded to Progent support experts in UNIX-family platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco Systems certifications owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.

To help customers with multi-OS networks, Progent also provides access to consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional experts, and Information System Security Architecture Professional consultants.

Phone-based support available from Progent to companies in Norfolk and anywhere in the state of Virginia include:

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Apple Mac OS X online support services address a broad array of information technology including network architecture, email systems, system and operational security, UNIX and Windows integration, VMware products for server economization and easy administration, and migration from legacy systems to Microsoft Windows or Linux-powered environments. Progent's team-based approach to solving technical issues enables quick escalation, if necessary, to consultants with task-relevant experience to tackle complex scenarios. This accelerates repair of urgent problems, reduces network downtime, and cuts support costs.

    Progent's UNIX/Linux consultants can provide emergency remote assistance troubleshooting problems within UNIX, Linux, or Solaris systems powered by popular variants of UNIX such as:

    Major Linux versions for which Progent can provide expertise include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting
    Cisco Infrastructure Consultants for Norfolk, VirginiaThe Cisco CCIE certification is the highest recognition for network consultants, and certifies a person's network technology skills at the master level. Cisco CCIEs can handle even the most stubborn challenges surrounding network design, integration, administration, protection, and repair. CCIEs operate on a privileged basis with Cisco System's internal product support engineers in isolating anomalies with IOS Software network administration tools and coming up with workarounds or identifying program updates. Cisco CCIEs are an exceptional cost-effectiveness since their deep experience allows them to fix the most intractable problems rapidly. In typical cases, less experienced consultants can struggle for many hours or even days with identical problems that a Cisco-qualified CCIE can dispose of in minutes.

    Few consulting firms make CCIEs available to support small and mid-size companies. Progent can provide quick telephone contact with a CCIE so your company can receive urgent support for complex network problems that are crippling worker productivity but are not within the experience of your regular IT maintenance resources. Progent's Cisco CCIE support experts can interface to your environment via sophisticated on-line troubleshooting technology to provide fast, secure, and economical analysis and repair.

    Progent's Cisco-qualified CCIEs have expertise in the entire range of Cisco's industry-leading selection of infrastructure products including PIX 500 Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM modules, protected high-speed and integrated services (IS) routers, Aironet wireless access points, VoIP phones and systems, Catalyst family switches, plus Virtual Private Network technology.

  • Authorized Windows Support
    Windows Support for Norfolk, VirginiaProgent's Microsoft-certified remote support engineers offer computer repair and consulting help for the complete line of Microsoft server and business application technology. Progent is a Microsoft Gold Certified Partner network support firm and can provide your business the expertise of support engineers who can show you how to integrate, maintain and administer the entire suite of Microsoft Windows Servers including Microsoft Windows 2003 Server, SQL Server, Microsoft ISA Server 2006, Biztalk Server, Microsoft Commerce Server, Microsoft Content Management Server, Microsoft SBS 2003, Exchange Server, Microsoft Application Center, SharePoint Server, Microsoft Virtual Server 2005, and Microsoft Operations Manager 2007 and MOM 2005.

  • CISM and CISSP Certified Network Security Engineers
    CISSP Certified Network Security Consultants for Norfolk, VirginiaProgent's certified CISSP and ISSAP network security engineers can provide a variety of system protection solutions that can strengthen the defenses of your UNIX/Linux, Solaris, Apple Mac or Microsoft Windows environment against assaults or assist you to recuperate quickly following a serious breach. Security services available from Progent include: thorough security analysis using tools such as GFI LANguard NSS, AMAP Application Scanner, and products from Metasploit and Nikto; quick recovery from virus and worm attacks; installing firewalls; building safe mechanisms for off-site and mobile communication; guarding your email system against spam and directory harvest attacks; and setting up round-the-clock proactive monitoring.

Special Consulting Programs Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special IT projects that small companies frequently need. Billing charges for ongoing development or consulting projects are determined based on the level of expertise of the engineers involved. Progent's background in these special fields of computer technology enables customers to execute major initiatives within budget and on time. Progent's project-based online consulting solutions include:

  • Help Desk Support
    Progent's Call Center service options for small companies with environments that incorporate UNIX/Linux, Sun Solaris, Mac OS X, Cisco Systems, or Microsoft platforms include comprehensive Call Center outsourcing, Virtual Help Desk support services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are well suited for small businesses who lack the money or time to assemble and manage an in-house Call Center but who require fast access to a reliable Help Desk Call Center with professional phone support as well as the ability to escalate complex problems to high-level engineers.

    Progent’s Virtual Help Desk is designed for larger businesses and operates as a transparent reinforcement of your existing Help Desk resources. Progent's Virtual Help Desk Call Center can act as a an escalation resource for complex technical problems, or be ready in hectic circumstances when your other resources are too busy.

    Progent's Call Center consulting services can assist you in creating an effective new Call Center or enhancing your current organization, identifying or modifying Call Center application software to address the particular needs of your company, or providing occasional online personnel to supplement your internal Help Desk Call Center team to deal with demanding situations like software migrations, major upgrades, or installing new business software.

    Progent's Help Desk Call Center team of experienced network professionals offers your workers in Norfolk or anywhere in the state of Virginia immediate contact with a dependable support group with substantial experience providing telephone-based help and online troubleshooting for IT systems that incorporate UNIX/Linux, Solaris, Apple Mac, Cisco Systems, or Microsoft products. Progent's concentration is to give the Help Desk perception as a key enabler of business productivity, and Progent's goal is to resolve rather than simply document IT problems.

  • Business Applications Services: Training, Programming, and Troubleshooting
    Progent's Applications Experts Group offers phone-based professional consulting support and training in key business application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and CRM. Progent also can deliver expertise, customization, and training for familiar Microsoft business applications such as CRM, MS Project, Microsoft Word, and Microsoft Excel. To read additional information on Progent's expertise, programming, and training offerings for UNIX/Linux, Sun Solaris, Apple Mac, or Microsoft applications, refer to Progent's Applications Experts Services.

    Progent's Mac professionals can nurture the imaginative components of Macintosh systems by offering remote help support and training in graphics, sound, and motion video. Progent's support professionals offer expertise in a large selection of Mac programs such as Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with specific procedures such as scanning or digitizing audio/video or establishing an audio/video post production facility.

    Online Network and Server Monitoring Services
    Progent can provide companies in Norfolk, or anywhere in the state of Virginia, remote network monitoring services powered by MS Operations Manager 2007, enhanced by Progent to accommodate your environment so your computer support is proactive and automated. By spotting looming issues before they result in crashes, proactive monitoring can ward off stressful and expensive information system crises. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Mac OS X environments, Windows systems, or networks powered by multiple platforms.

How Your Norfolk Business Can Contact Progent's Remote Service Experts
To get in touch with Progent about urgent online support with UNIX, Linux, Solaris, or Apple Mac computer systems, go to Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or e-mail information@progent.com.













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