Urgent Remote Help for Norfolk UNIX, Linux, or Solaris SystemsFor small companies located in Norfolk or anywhere in Virginia, Progent provides support for networks powered by UNIX, Linux, Solaris, or Apple Mac OS X or for networks that include a combination of UNIX and Microsoft Windows platforms. Progent has delivered online support to companies in all 50 states in the U.S. (See Progent's customer testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for challenging infrastructure problems, plus the services of CISA and CISM-accredited security engineers to help with high-level security design and disaster recovery planning.

Progent's online technical support engineers represent exceptional leverage due to the fact that they are equipped with the real-world background and the advanced tools to resolve the majority of information system problems rapidly. This lowers direct costs because service calls accumulate fewer chargeable minutes. Online help also eliminates the expense of sending an engineer to your office. Your organization benefits even more with incidental expenses by reducing or eliminating network downtime and related costs stemming from business discontinuity, upset customers and vendors, unproductive workers, and de-focused management.

Progent's pricing model for remote support is structured to get the most out of your network support dollar. Progent bills by the minute for telephone-based consulting, so you pay only for the services that you receive. Unlike typical remote support firms, Progent asks for no startup fee or minimum fees. Progent's per-minute granularity and simple model for billing prevent situations where fast repairs somehow turn into substantial tabs. Progent's skill at handling problems efficiently results in your business conserving money.

Progent's Online Support Technologies
Through years of experience, Progent has refined an arsenal of customized technologies and field-proven methodologies which allow the maximum level of effectiveness for online engineering help and troubleshooting for small and midsize business computer systems. Progent offers safe VPN support for VPN gateways from multiple leading vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN access allows the consultants of Progent's remote service group to communicate with your computer system without compromising corporate security.

Progent's proprietary customer support database system includes thorough documentation of all service that Progent's clients have been provided. Progent's team consultants have the benefit of the records of services rendered to each Progent client by any Progent consultant. This archive of trouble tickets and repairs is organized as an easily exploitable support database that enables Progent's remote technical experts to communicate their experiences with the whole team to ensure that the effectiveness of Progent's technical support grows over time. Progent's high-level accreditations and formal partnerships with major technology companies such as Cisco and Microsoft permit access to other vast support databases and allow quick response from vendors' internal support staff with the result that Progent's online consulting specialists can come up with the best resolutions in the least time.

Initiate Remote UNIX, Linux, Solaris, or Mac OS X Network Help from Progent
To get started with Progent's phone support in Norfolk or anywhere in Virginia or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network support, go to Immediate Urgent Support.

Phone-based Technical Support Services Offered Progent
Progent's phone-based support engineers possess certified skills in an extensive set of technologies. This wide range of IT skills permits Progent's engineers to address virtually any emergency likely to occur in a small or midsize business information system. Credentials awarded to Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional, Voice Professional, and Design Associate.

To support clients with mixed-OS environments, Progent also offers the support of engineers with high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional consultants.

Phone-based services Offered by Progent to small businesses in Norfolk and throughout the state of Virginia include:

  • UNIX, Linux, Solaris, and Mac OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Apple Mac OS X online consulting services address a wide array of computer technology including system infrastructure, email systems, system and operational security, UNIX/Linux and Windows coexistence, virtual server technologies for server hardware consolidation and simplified management, and transitioning from older systems to current MS Windows or Linux-based environments. Progent's team-oriented approach to solving network problems promotes fast escalation, if necessary, to consultants with appropriate experience to handle challenging situations. This accelerates repair of critical problems, minimizes network downtime, and cuts support costs.

    Progent's UNIX/Linux consultants can offer emergency online help for analyzing anomalies affecting UNIX, Linux, or Solaris networks based on leading derivatives of UNIX including:

    Major Linux platforms for which Progent can provide expertise include:

  • Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Troubleshooting
    Cisco CCIE Consultants for Norfolk, VirginiaThe Cisco Certified Internetwork Expert credential is the top recognition for network infrastructure consultants, and indicates a consultant's network technology skills at the expert level. Cisco qualified CCIEs can deal with the most intractable challenges surrounding network infrastructure design, installation, maintenance, protection, and repair. Cisco CCIEs work with the highest priority with Cisco's internal engineers in isolating anomalies with IOS Software network administration utilities and coming up with alternate approaches or locating program patches. Cisco CCIEs provide exceptional value since their deep expertise enables them to solve the most complex problems quickly. In common instances, less qualified engineers can wrestle for hours or days with the same tasks that a Cisco-qualified CCIE can fix in minutes. Few consulting firms make Cisco-qualified CCIEs available to support small and mid-size businesses. Progent can provide quick telephone access to a CCIE so you can receive urgent help for serious network infrastructure issues that are crippling business productivity but are beyond the experience of your ordinary IT maintenance personnel. Progent's Cisco CCIE engineers can communicate with your environment via state-of-the-art remote support technology in order to perform fast, safe, and economical analysis and repair. Progent's Cisco CCIEs can provide consulting for the entire range of Cisco's market leading family of connectivity products such as PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, secure broadband and IS routers, wireless access points and bridges, Meraki cloud-managed access points, Voice over IP (VoIP) phones and systems, Catalyst switches, as well as Virtual Private Network (VPN) technology.

  • Certified MS Windows Experts
    Windows Support for Norfolk, VirginiaProgent's Microsoft-qualified remote service professionals can deliver computer troubleshooting and IT assistance for all Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can offer your business the expertise of consulting engineers who can help your company with a broad variety of platform support such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, Microsoft Exchange 2016 migration, Exchange Server 2013 consulting, Microsoft Exchange Server 2010 monitoring and support, SharePoint 2013 development, Microsoft Skype for Business migration consulting, Microsoft Lync Server 2013 integration and Microsoft Communications Server upgrade, Microsoft Forefront Threat Management Gateway management and ISA Server migration, Microsoft SQL Server 2016 integration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager resource monitoring, Project Server planning, SBS Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition can deliver a wide array of online PC desktop consulting and support services such as Microsoft Windows 7 migration help, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining desktop configuration.

  • CISM and CISSP Qualified System Security Specialists
    CISSP Certified System Security Experts for Norfolk, VirginiaProgent's accredited CISSP, ISSAP, and CISM security engineers offer a variety of system protection solutions that can enhance the immunity of your UNIX, Linux, Sun Solaris, Mac or Windows network against assaults or help your business to recuperate quickly after a serious penetration. Security consulting services available from Progent cover thorough security evaluation using tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; fast cleanup after virus and worm assaults; setting up firewalls; designing secure mechanisms for off-site and mobile connectivity; defending your email infrastructure from viruses, spam and DHA attacks; and offering 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced online consulting support to help businesses of any size integrate their information networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid ecosystems that support Windows and Linux systems and applications in either cloud-centric systems or in hybrid network models that utilize on-premises resources along with public cloud services. To assist you to integrate public clouds with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of experience delivering advanced consulting services remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Special Consulting Programs Available from Progent
Progent offers the skills of world-class remote consulting experts for contract IT projects that small companies frequently need. Billing rates for longer-term development or consulting projects are determined according to the qualifications of the consultants required. Progent's experience with these special fields of computer technology enables clients to execute critical initiatives within budget and on time. Progent's project-based remote engineering services include:
  • Help Desk Support
    Progent's Call Center support programs for small and midsize organizations with environments that incorporate UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Call Center outsourcing services are ideal for smaller organizations who don't have the money or time to build and maintain an in-house Help Desk but who need fast access to a reliable Help Desk Call Center with proficient telephone assistance plus the available expertise to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Virtual Call Center is intended for larger companies and acts as a transparent reinforcement of your current Help Desk team. Progent's Virtual Help Desk Call Center can act as an escalation resource to handle the toughest computer system challenges, or be ready in those instances when your ordinary service providers are overwhelmed.

    Progent's Help Desk Call Center consulting services can aid you in establishing an effective new Help Desk or enhancing your current organization, evaluating or modifying Call Center application software to address the particular needs of your company, or adding occasional phone support personnel to supplement your existing Help Desk group to deal with demanding scenarios like software transitions, major upgrades, or rolling out new applications.

    Progent's Call Center team of experienced network experts provides your computer users in Norfolk or anywhere in the state of Virginia immediate communication with an efficient support group with substantial background delivering telephone-based help and remote troubleshooting for computer environments based on UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft components. Progent's focus is to earn the Call Center recognition as a major contributor to business productivity, and Progent's target is to solve rather than merely record network issues.

  • Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Consulting Group offers online professional engineering expertise and education in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting, programming, and education for familiar Microsoft applications including CRM, Office Project, Word, and MS Excel. To find out additional information on Progent's expertise, programming, and training services for UNIX/Linux, Solaris, Mac OS X, or Microsoft applications, refer to Progent's Applications Experts Group.

    Progent's Apple Mac experts can support the creative facets of Macintosh environments by delivering phone-based help support and education in graphics, sound, and video. Progent's consultants offer help in a variety of Apple Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac specialists can also assist you with specific procedures like scanning or digitizing audio or video or configuring an audio/video post production lab.

    Online Network Monitoring Support
    Progent can provide companies in Norfolk, or anywhere in the state of Virginia, remote network and server monitoring support powered by MS System Center Operations Manager, adapted by Progent to accommodate your business so your network support is proactive rather than reactive. By exposing possible problems before they grow into network outages, system monitoring can head off disruptive and expensive service crises. Progent can also deploy network monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Mac OS X systems, Microsoft Windows systems, or networks that incorporate a mix of OS platforms.

How Your Norfolk Business Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent remote help with UNIX, Linux, Solaris, or Mac OS X environments, go to Progent's Emergency Remote Support, call 1-800-993-9400, or see Contact Progent.

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