Urgent Remote Technical Support for Norfolk UNIX, Linux, or Sun Solaris NetworksFor small and midsize companies located in Norfolk or anywhere in Virginia, Progent provides help for computer systems powered by UNIX, Linux, Sun Solaris, or Mac OS X or for networks that feature a mix of UNIX and Microsoft Windows platforms. Progent has delivered remote support to businesses in all 50 states in the United States. (See Progent's client testimonials). In addition, Progent offers the expertise of Cisco CCIE network specialists for complex infrastructure problems, as well as the assistance of CISA and CISSP-certified security consultants to handle advanced security design and disaster recovery planning.

Progent's remote technical support services offer exceptional leverage due to the fact that they are equipped with the practical background and the sophisticated tools to solve the majority of information system issues quickly. This lowers immediate costs because service calls take up fewer billable consulting minutes. Online help also avoids the cost of dispatching a consultant to your site. Your company saves additionally in indirect expenses by reducing or avoiding system downtime and related costs due to business disruption, disgruntled clients, unproductive employees, and distracted executives.

Progent's billing model for remote help is designed to stretch your IT service dollar. Progent charges on a per-minute basis for telephone-based assistance, so you are charged just for the support that you actually get. In contrast to typical online support firms, Progent asks for no service activation surcharge or minimum fees. Progent's per-minute billing unit and clean policy for billing do away with scenarios where speedy. minor solutions somehow end up as big bills. Progent's penchant for disposing of problems quickly translates into your business saving money.

Progent's Remote Support Tools
Over the years, Progent has refined an arsenal of optimized technologies and field-tested processes which promote the highest level of effectiveness for online engineering help and troubleshooting for small company IT networks. Progent offers safe Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN access permits the engineers of Progent's Technical Response Center to connect to your environment without violating system security.

Progent's powerful service database system keeps thorough histories of all support that Progent's customers have been provided. Progent's staff consultants have the benefit of the details of all help rendered to every customer by any consultant. This archive of trouble tickets and responses is organized as a quickly searchable proprietary knowledge base that enables Progent's remote technical professionals to communicate their experiences with the whole team to ensure that the efficiency of Progent's technical support grows daily. Progent's advanced accreditations and close partnerships with key industry leaders such as Cisco and Microsoft permit access to additional vast technical support knowledge bases and permit quick response from manufacturers' in-house engineering staff with the result that Progent's online service experts can find the most efficient resolutions quickly.

Start Receiving Online UNIX, Linux, Sun Solaris, or Mac OS X Computer Support from Progent
To get started with Progent's remote services in Norfolk or anywhere in Virginia or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, visit Immediate Emergency Support.

Online Technical Services Available from Progent
Progent's phone-based technical support engineers have credentials in an extensive set of products and technologies. This broad range of IT skills allows Progent's engineers to resolve virtually any problem likely to occur in a small or midsize business information system. Credentials awarded to Progent consultants in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Professional.

To provide assistance to companies with mixed-platform networks, Progent also offers the support of engineers who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security experts include CISM consultants, CISSP specialists, and ISSAP consultants.

Remote support provided by Progent to clients in Norfolk and throughout the state of Virginia include:

  • UNIX/Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX/Linux, Solaris, and Apple Mac OS X online support services address a wide spectrum of information technology such as network architecture, email solutions, system and operational security, UNIX and Windows integration, VMware products for server hardware consolidation and easy management, and transitioning from older systems to current Windows or Linux solutions. Progent's team-oriented approach to resolving technical issues enables quick escalation, if necessary, to consultants with task-relevant experience to handle complex scenarios. This expedites repair of urgent problems, minimizes network downtime, and cuts support costs.

    Progent's UNIX/Linux support engineers can provide emergency remote assistance for troubleshooting problems affecting UNIX/Linux networks based on popular derivatives of UNIX including:

    Major Linux platforms for which Progent offers expertise include:

  • Contact a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
    Cisco CCIE Engineers for Norfolk, VirginiaThe Cisco Certified Internetwork Expert (CCIE) credential is the premier recognition for network engineers, and validates an individual's networking skills at the master level. Cisco qualified CCIEs know how to handle the most difficult challenges surrounding network infrastructure design, installation, maintenance, security, and troubleshooting. Cisco CCIEs operate closely with Cisco's in-house support staff in isolating problems with Cisco IOS network administration utilities and coming up with alternate approaches or locating program patches. Cisco CCIEs offer excellent value since their deep experience allows them to resolve the most difficult problems rapidly. In typical cases, less qualified engineers can struggle for hours or days with the same tasks that a CCIE can fix in a few minutes. Few support firms make CCIEs available to help small and medium sized businesses. Progent offers quick phone contact with a Cisco CCIE so your company can get urgent assistance for severe network infrastructure issues that are crippling worker efficiency but are not within the scope of your local IT maintenance providers. Progent's Cisco-qualified CCIE engineers can tie into your network by means of advanced on-line support tools to perform fast, safe, and economical diagnosis and remediation. Progent's CCIEs offer expertise in the complete line of Cisco's market leading family of infrastructure appliances such as PIX Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure broadband and IS routers, wireless access points, Cisco Meraki cloud-managed access points, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network technology.

  • Certified Windows Expertise
    Microsoft Windows Expertise for Norfolk, VirginiaProgent's Microsoft-qualified online support engineers can deliver computer system repair and IT assistance for all Microsoft server technologies. Progent is a Microsoft Gold Partner and can provide your business the expertise of support engineers who can assist you with a broad variety of technology support including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange Server 2013 integration, Exchange Server 2010 maintenance, SharePoint Server 2013 application development, Skype for Business migration support, Lync Server 2013 integration and Microsoft Communications Server 2007 upgrade, Forefront TMG management and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server planning, Small Business Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

    Progent in addition can deliver a wide array of online desktop support such as Windows 7 migration help, moving to 64-bit desktop software, configuring Microsoft Office 2010, and automating Business Desktop Deployment.

  • CISSP and ISSAP Certified System Security Consultants
    CISSP Qualified Network Security Engineers for Norfolk, VirginiaProgent's qualified CISSP, ISSAP, and CISM network security engineers can provide a range of system protection solutions that can bolster the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Microsoft Windows network against assaults or help your business to clean up rapidly after a damaging breach. Security services available from Progent include: comprehensive network security analysis using utilities such as GFI LANguard, AMAP Application Scanner, and software from Solar Winds tools and Nikto; quick cleanup after virus and worm assaults; installing firewalls; establishing safe architectures for off-site and mobile connectivity; securing your email system against spam and DHA attacks; and establishing round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert remote consulting support to help businesses of any size integrate their networks with popular public clouds such as Azure and Amazon Web Services. Progent can assist you to design and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-only solutions or in hybrid topologies that seamlessly combine local resources as well as public clouds. To assist you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering high-level consulting support online, and Progent can help you complete your cloud integration initiatives quickly and affordably.
Special Consulting Services Offered by Progent
Progent can provide the services of world-class remote consulting professionals for special projects that small companies frequently need. Progent's charges for longer-term consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's experience with these special fields of computer technology allows customers to complete critical projects within budget and on time. Progent's special online consulting services include:
  • Help Desk Services
    Progent's Call Center support programs for small and midsize organizations with networks that incorporate UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk services, and Call Center consulting. Progent's Call Center outsourcing support services are well suited for smaller companies who don't have the resources to support an in-house Help Desk Call Center but who need fast response from a dependable Help Desk Call Center with proficient telephone support as well as the available expertise to escalate the most challenging problems to advanced engineers.

    Progentís Virtual Help Desk is intended for bigger businesses and serves as a seamless reinforcement of your existing Help Desk team. Progent's Virtual Help Desk can operate as an escalation alternative to handle the toughest computer system problems, or be available in those instances when your regular support engineers are overwhelmed.

    Progent's Help Desk consulting services can assist you in establishing an efficient new Help Desk Call Center or enhancing your current organization, evaluating or enhancing Help Desk application software to address the particular needs of your business, or providing temporary online staff to reinforce your internal Call Center group during high-demand situations like software transitions, major updates, or installing new applications.

    Progent's Help Desk Call Center team of experienced information technology professionals gives your computer users in Norfolk or anywhere in the state of Virginia fast contact with a large technical support resource with years of experience offering telephone-based support and remote repair service for networks based on UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft products. Progent's focus is to earn the Call Center recognition as a crucial enabler of business productivity, and Progent's aim is to resolve rather than just report IT problems.

  • Business Applications Support: Training, Custom Programming, and Problem Solving
    Progent's Applications Experts Team can supply remote advanced engineering support and education in key application areas such as ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom development, and training for familiar Microsoft business applications such as Microsoft CRM, Project, MS Office Word, and Office Excel. To read additional information on Progent's expertise, custom programming, and training offerings for UNIX/Linux, Sun Solaris, Mac OS X, or Microsoft applications, refer to Progent's Applications Experts Services.

    Progent's Apple Mac experts can support the imaginative elements of Apple Mac systems by offering remote consulting support and training in graphics, sound, and video. Progent's consultants can provide help in a variety of Mac programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac specialists can also help you with specific projects like scanning or digitizing audio or video or integrating an audio/video production lab.

    Online Network Monitoring Support
    Progent can provide businesses in Norfolk, or anywhere in the state of Virginia, remote network monitoring support based on MS System Center Operations Manager IT infrastructure monitoring and reporting, adapted by Progent for your business so your IT support is proactive rather than reactive. By uncovering emerging issues before they cause network outages, automated monitoring can head off inconvenient and expensive information system failures. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X environments, Microsoft Windows systems, or environments powered by multiple platforms.

How Your Norfolk Company Can Contact Progent's Remote Service Experts
To contact Progent about emergency remote support with UNIX, Linux, Sun Solaris, or Apple Mac networks, visit Progent's Nationwide Phone-Based Support, call 1-800-993-9400, or see Contact Progent.

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