Urgent Remote Consulting for Norfolk UNIX or Linux NetworksFor small businesses in Norfolk or anywhere in Virginia, Progent offers help for computer systems based on UNIX, Linux, Solaris, or Apple Mac OS X or for networks that include a combination of UNIX and Microsoft technology. Progent has provided remote troubleshooting to companies in every state in the United States. (Refer to Progent's client recommendations). In addition, Progent offers the consultation CCIE-qualified engineers for complex infrastructure problems, as well as the assistance of CISSP-certified security engineers to help with advanced security design and business continuity preparedness.

Progent's online support services offer exceptional value due to the fact that they have the practical experience and the sophisticated tools to solve most network problems quickly. This reduces immediate expenses because solutions take up a smaller number of chargeable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your site. Your organization saves additionally with indirect costs by minimizing or avoiding system outages and related losses due to business disruption, upset clients, idle workers, and distracted management.

Progent's pricing policy for online support is designed to maximize the impact of your IT service dollar. Progent bills per minute for phone consulting, so you pay exclusively for the support that you actually get. Unlike many remote service companies, Progent asks for no startup fee or minimum payments. Progent's per-minute granularity and simple model for billing do away with situations where quick repairs manage to turn into big tabs. Progent's penchant for dealing with technical issues efficiently translates into your business saving cash.

Progent's Remote Service Technologies
Over the years, Progent has developed an array of optimized technologies and field-proven methodologies which ensure the highest degree of efficiency for remote consulting and repair for small business IT systems. Progent provides protected VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Juniper, Netscreen and Watchguard. Protected VPN connectivity enables the experts of Progent's remote service group to connect to your company's system without compromising corporate security.

Progent's sophisticated service database application maintains extensive records of the service that Progent's customers have been provided. Progent's staff service personnel have access to the specifics of all help provided to each Progent client by any Progent engineer. This archive of trouble tickets and responses is structured as a conveniently retrievable proprietary knowledge base that permits Progent's online technical professionals to share their knowledge with the whole team to ensure that the effectiveness of Progent's support grows daily. Progent's advanced certifications and working relationships with major industry leaders such as Cisco and Microsoft make available additional extensive support databases and allow fast access to vendors' internal support staff so Progent's remote service specialists can find the best solutions promptly.

Start Receiving Remote UNIX/Linux, Solaris, or Apple Mac OS X Network Assistance from Progent
To access Progent's phone support in Norfolk or anywhere in Virginia or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for IT help, go to Immediate Emergency Support.

Remote Technical Services Offered Progent
Progent's phone-based consulting professionals have certified skills in an extensive set of products and technologies. This breadth of technical skills permits Progent's consultants to tackle virtually any problem that may take place in a small company information system. Credentials earned by Progent engineers in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support consultants include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.

To support clients with mixed-OS networks, Progent also provides the support of consultants who have high-level Microsoft credentials including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional (ISSAP) engineers.

Remote technical services provided by Progent to small businesses in Norfolk and throughout the state of Virginia include:

  • UNIX, Linux, Sun Solaris, and Mac OS X Support Services
    Progent's UNIX/Linux, Sun Solaris, and Mac OS X remote support services address a wide range of computer technology such as system architecture, email systems, network and process security, UNIX/Linux and Windows coexistence, VMware products for server economization and simplified management, and transitioning from older applications to the latest Microsoft Windows or Linux-powered environments. Progent's team-oriented methodology for resolving network issues enables quick escalation, when required, to consultants with appropriate expertise to handle challenging situations. This accelerates repair of critical problems, minimizes lost productivity, and cuts support costs.

    Progent's UNIX/Linux support engineers can provide urgent remote help for resolving problems affecting UNIX/Linux networks based on popular derivatives of UNIX such as:

    Major Linux versions for which Progent offers expertise include:

  • Talk to a Cisco CCIE for High-level Infrastructure Troubleshooting
    Cisco Engineers for Norfolk, VirginiaThe Cisco Certified Internetwork Expert (CCIE) certification is the premier recognition for network infrastructure engineers, and indicates an individual's networking skills at the expert level. CCIEs know how to resolve the most intractable challenges occurring in network design, deployment, maintenance, protection, and repair. Cisco CCIEs work closely with Cisco's in-house engineers in isolating anomalies with Cisco IOS Software network management utilities and coming up with alternate approaches or locating software patches. Cisco CCIEs provide exceptional value because their broad experience permits them to resolve the most complex problems quickly. In many cases, less seasoned engineers can wrestle for many hours or days with the same problems that a CCIE can resolve in minutes. Few service providers make Cisco CCIEs accessible to assist small and medium sized businesses. Progent can provide fast phone access to a Cisco CCIE so your company can get timely support for complex network problems that are crippling business efficiency but are outside the experience of your regular computer service providers. Progent's CCIE consultants can tie into your environment by means of advanced on-line troubleshooting tools in order to provide quick, safe, and affordable analysis and repair. Progent's Cisco CCIEs offer assistance with the entire range of Cisco's top-selling family of infrastructure products including PIX 500 Firewalls and ASA 5500 Firewalls, Catalyst FWSM modules, protected high-speed and IS routers, Aironet wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi APs, wired and wireless Voice systems, Catalyst Series switches, as well as Virtual Private Network solutions.

  • Certified Microsoft Windows Expertise
    Microsoft Windows Expertise for Norfolk, VirginiaProgent's Microsoft-certified online support professionals can provide computer system repair and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Partner and can offer your organization the expertise of consulting professionals who can assist your company with a broad range of technology support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration, Microsoft Exchange 2010 maintenance, SharePoint 2013 design, Microsoft Skype for Business Server migration support, Lync Server 2013 management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront TMG management and ISA Server migration, SQL Server 2016 integration and development and SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server planning, Small Business Server support, and Windows Essentials migration and cloud integration.

    Progent in addition can deliver a full range of remote desktop support services including Windows 7 migration, moving to 64-bit workstation software, integrating Microsoft Office 2010, and automating workstation deployment.

  • CISSP, ISSAP, and CISM Qualified Network Security Specialists
    CISSP Certified System Security Experts for Norfolk, VirginiaProgent's accredited CISSP, ISSAP, and CISM network security consultants offer a range of system protection solutions to enhance the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows environment against assaults or assist your business to recover rapidly following a damaging breach. Security services offered by Progent cover comprehensive security audits using utilities such as GFI LANguard, NMAP Port Scanner, and products from Solar Winds tools and Hydra; quick recovery from malicious attacks; configuring firewalls; building secure mechanisms for off-site and mobile connectivity; securing your email infrastructure from spam and DHA attacks; and offering round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers expert online consulting support to help businesses of any size connect their networks with leading public clouds including Azure and Amazon Web Services (AWS). Progent can help you to plan and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid network models that utilize physical IT assets as well as cloud services. To assist you to incorporate cloud services with physical datacenters, Progent can provide a range of public cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises installations of Exchange, Microsoft Azure enterprise hybrid cloud integration, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has more than 15 years of background providing high-level consulting services online, and Progent can make sure you complete your cloud migration initiatives quickly and affordably.
Special Consulting Programs Available from Progent
Progent can provide the services of seasoned online consulting experts for special projects that small businesses often request. Billing charges for longer-term consulting tasks are determined based on the qualifications of the consultants assigned. Progent's experience with these important fields of information technology allows clients to execute major projects within budget and on schedule. Progent's project-based online consulting services include:
  • Call Center Support
    Progent's Help Desk Call Center support alternatives for small companies with networks based on UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Help Desk process consulting. Progent's Help Desk outsourcing services are designed for smaller organizations who don't have the money or time to support an internal Help Desk but who require quick response from an effective Help Desk Call Center with proficient telephone assistance plus the available expertise to escalate the most challenging problems to high-level consultants.

    Progentís Virtual Call Center is intended for larger businesses and acts as a seamless addition to your established Call Center staff. Progent's Virtual Call Center can serve as an escalation option to handle complex technical challenges, or be available in those instances when your other support engineers are swamped.

    Progent's Help Desk Call Center consulting expertise can assist you in establishing an efficient new Help Desk Call Center or improving your established one, selecting or modifying Help Desk application software to meet the unique requirements of your corporation, or adding temporary phone support personnel to work with your internal Call Center resources to handle unusually busy scenarios such as software transitions, mass upgrades, or installing brand new applications.

    Progent's Call Center team of veteran information technology consultants gives your workers in Norfolk or anywhere in the state of Virginia fast access to an efficient support group with years of experience delivering phone help and remote troubleshooting for IT systems that incorporate UNIX, Linux, Solaris, Apple Mac, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk the reputation as a key contributor to business efficiency, and Progent's target is to resolve and not just record technical issues.

  • Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Consulting staff provides phone-based advanced consulting expertise and education in specific business application areas that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and training for Microsoft business applications such as Microsoft CRM, Office Project, MS Office Word, and Excel. To read more information about Progent's consulting, custom programming, and education services for UNIX/Linux, Solaris, Mac OS X, or Microsoft applications, see Progent's Applications Experts Team.

    Progent's Mac consultants can nurture the creative components of Apple Mac environments by providing phone-based consulting support and education in graphics, audio, and video. Progent's consultants can provide help in a range of Mac programs such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, and After Effects. Progent's Mac specialists can also assist you with common projects like capturing or digitizing audio/video or setting up an audio/video post production lab.

    Online Network Monitoring Support
    Progent can provide companies in Norfolk, or anywhere in the state of Virginia, online computer system monitoring services powered by MS System Center Operations Manager network monitoring, adapted by Progent for your environment so your computer support is proactive rather than reactive. By uncovering emerging trouble spots before they evolve into network outages, system monitoring can minimize inconvenient and costly network breakdowns. Progent can also use server and infrastructure monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Mac OS X environments, Windows environments, or networks that incorporate a variety of platforms.

How Your Norfolk Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent phone-based expertise with UNIX/Linux, Sun Solaris, or Mac OS X environments, visit Progent's Nationwide Remote Support, call 1-800-993-9400, or visit Contact Progent.

© 2002- 2018 Progent Corporation. All rights reserved.