Fast Phone Consulting for Norfolk UNIX or Linux NetworksFor small and midsize companies in Norfolk or anywhere in the state of Virginia, Progent provides help for computer systems powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that feature a combination of UNIX and Microsoft platforms. Progent has delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to Progent's client recommendations). Progent also offers the consultation Cisco CCIE-certified network specialists for challenging infrastructure problems, plus the assistance of CISA and CISM-accredited security engineers to handle advanced security architecture and business continuity planning.

Progent's online support services represent excellent leverage because they are equipped with the real-world experience and the advanced tools to solve most network issues quickly. This reduces immediate costs since solutions take up fewer billable consulting minutes. Remote help also avoids the expense of sending a consultant to your location. Your organization saves additionally with incidental costs by reducing or avoiding system downtime and associated costs stemming from business disruption, disgruntled clients, unproductive employees, and distracted executives.

Progent's billing model for online support is structured to maximize the impact of your IT service investment. Progent bills per minute for telephone-based consulting, so you owe exclusively for the support that you actually get. In contrast to many remote service firms, Progent requires no startup fee or minimum job duration. Progent's per-minute granularity and clean policy for pricing do away with situations where speedy. minor fixes somehow turn into substantial invoices. Progent's penchant for solving technical issues quickly results in your company conserving money.

Progent's Remote Support Technologies
Through years of experience, Progent has developed a collection of customized technologies and proven processes which promote the highest level of effectiveness for remote consulting and troubleshooting for small business computer systems. Progent offers secure Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Protected VPN technology enables the consultants of Progent's Technical Response Center to interface to your computer system without violating system security.

Progent's sophisticated customer support reporting system includes detailed documentation of the support that Progent's customers have been provided. Progent's team consultants have the benefit of the records of support delivered to every customer by any Progent consultant. This history of trouble tickets and resolutions is stored as an easily retrievable support knowledge base that allows Progent's online support experts to share their knowledge with the whole team to make sure that the effectiveness of Progent's technical support grows over time. Progent's high-level certifications and close relationships with major vendors including Cisco and Microsoft make available other massive support knowledge bases and permit fast response from manufacturers' in-house product engineers so Progent's remote service specialists are able to arrive at the best solutions in the least time.

Get Remote UNIX, Linux, Sun Solaris, or macOS and OS X Network Assistance from Progent
To access Progent's remote services in Norfolk or anywhere in Virginia or to find out additional information about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has an urgent need for network support, visit Immediate Urgent Support.

Phone-based Network Support Services Available from Progent
Progent's remote technical service experts offer credentials in a comprehensive set of disciplines. This broad range of capability permits Progent's consultants to handle virtually any emergency that may take place in a small or midsize company network. Certificates awarded to Progent support experts in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), CCVP, and Design Associate.

To provide assistance to clients with multi-platform networks, Progent also offers the skills of consultants who have high-level Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional (ISSAP) consultants.

Online technical support services Offered by Progent to clients in Norfolk and throughout the state of Virginia include:

  • UNIX/Linux, Sun Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX, Linux, Solaris, and Apple macOS and OS X online support services address a wide array of information technology such as system infrastructure, email systems, network and process security, UNIX/Linux and Microsoft Windows integration, virtual server products for server hardware economization and simplified management, and transitioning from legacy systems to the latest Windows or Linux-based environments. Progent's team-based methodology for resolving technical problems enables fast escalation, when required, to consultants with appropriate experience to tackle complex scenarios. This expedites repair of critical problems, reduces lost productivity, and cuts service costs.

    Progent's UNIX/Linux consultants can provide emergency phone-based help for resolving anomalies affecting UNIX/Linux networks powered by popular versions of UNIX such as:

    Major Linux variants for which Progent can provide expertise include:

  • Contact a Cisco Certified Internetwork Expert for Complex Infrastructure Problem Solving
    Cisco CCIE Engineers for Norfolk, VirginiaThe Cisco Certified Internetwork Expert (CCIE) credential is the top accreditation for network infrastructure consultants, and certifies a person's technical skills at the expert level. CCIEs know how to deal with even the most difficult issues associated with network planning, integration, management, protection, and problem solving. Cisco qualified CCIEs can cooperate closely with Cisco's in-house engineers in analyzing problems with IOS network management tools and coming up with alternate approaches or identifying program patches. CCIEs represent an excellent value because their deep experience enables them to find solutions for even the most intractable problems rapidly. In typical instances, less experienced service providers can struggle for many hours or even days with the same problems that a Cisco-qualified CCIE can fix in minutes. Few consulting providers make Cisco-qualified CCIEs available to support small and medium sized companies. Progent offers fast phone access to a Cisco authorized CCIE so you can get immediate help for severe network issues that are lowering worker productivity but are beyond the scope of your regular computer maintenance group or consultant. Progent's CCIE support experts can connect to your computer system by means of state-of-the-art on-line support technology to provide efficient, secure, and affordable analysis and remediation. Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's industry-leading selection of networking devices such as PIX Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure high-speed and IS routers, wireless access points, Meraki cloud-managed access points, Voice over IP (VoIP) systems, Catalyst Series switches, plus Virtual Private Network (VPN) technology.

  • Certified MS Windows Support
    Windows Experts for Norfolk, VirginiaProgent's Microsoft-certified online support professionals can provide computer system troubleshooting and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your company the expertise of support professionals who can help you with a wide variety of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 configuration, Microsoft Exchange Server 2010 monitoring and support, SharePoint Server development, Skype for Business migration support, Lync Server integration and Office Communications Server 2007 troubleshooting, Forefront Threat Management Gateway 2010 administration and ISA Server migration, SQL Server 2016 migration and development and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server and Server Online training, Small Business Server 2011 consulting, and Windows Essentials migration and cloud integration.

    Progent in addition can deliver a broad array of online PC desktop consulting and support services such as Windows 7 migration, preparing for to 64-bit desktop software, configuring Office 2010, and streamlining workstation deployment.

  • CISSP, ISSAP, and CISM Certified System Security Specialists
    CISSP Certified System Security Specialists for Norfolk, VirginiaProgent's accredited CISM and CISSP security engineers can provide a variety of system protection solutions to improve the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against attacks or assist your business to recuperate quickly after a damaging penetration. Security services offered by Progent cover thorough network security audits utilizing utilities such as GFI LANguard Network Security Scanner, NMAP Port Scanner, and software from Solar Winds tools and Netcat; fast recuperation from virus and worm assaults; configuring firewalls; designing secure architectures for remote and mobile connectivity; securing your messaging system against spam and directory harvest attacks; and establishing round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced online support to help businesses of all sizes integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can help you to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in both cloud-centric solutions or in hybrid architectures that utilize on-premises resources along with cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments, Azure hybrid cloud integration, Amazon Web Services hybrid cloud integration, and Amazon Web Marketing Service programming and debugging. Progent has over 15 years of experience providing high-level consulting support remotely, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Special Consulting Programs Available from Progent
Progent offers the skills of seasoned remote consulting experts for special projects that small companies frequently request. Billing charges for ongoing consulting tasks are set according to the qualifications of the engineers involved. Progent's experience with these special areas of computer technology enables customers to execute critical projects economically and on time. Progent's project-based online consulting services include:
  • Help Desk Expertise
    Progent's Help Desk service offerings for small and midsize businesses with networks based on UNIX, Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are designed for smaller businesses who lack the money or time to build and maintain an in-house Help Desk but who require fast response from a reliable Help Desk with proficient telephone assistance as well as the in-depth expertise to escalate complex trouble tickets to high-level consultants.

    Progentís Virtual Help Desk is designed for larger companies and acts as a transparent reinforcement of your existing Helpdesk team. Progent's Virtual Call Center can operate as an escalation alternative to handle the most difficult network challenges, or be ready in hectic situations when your other service providers are swamped.

    Progent's Help Desk consulting support can support you in creating an effective new Call Center or improving your established organization, selecting or modifying Help Desk Call Center software products to handle the particular needs of your corporation, or adding temporary phone support staff to work with your existing Help Desk team during high-demand scenarios like software migrations, major upgrades, or installing brand new business software.

    Progent's Help Desk team of veteran network experts gives your workers in Norfolk or anywhere in the state of Virginia quick assistance from an efficient support resource with extensive experience offering telephone-based consulting and online diagnostics for computer environments based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk perception as a solid driver of business performance, and Progent's goal is to fix rather than merely record technical issues.

  • Applications Services: Education, Programming, and Problem Solving
    Progent's Applications Experts staff offers phone-based professional engineering support and education in special application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also can provide consulting, customization, and education for popular Microsoft business applications including Microsoft CRM, Microsoft Office Project, Office Word, and MS Excel. To learn additional information on Progent's expertise, custom development, and training services for UNIX, Linux, Solaris, macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Team.

    Progent's Mac consultants can promote the creative components of Mac environments by offering remote consulting services and training in graphics, sound, and video. Progent's support professionals offer expertise in a large selection of Apple Mac applications including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also help you with specific projects such as capturing or digitizing audio/video or putting together an audio/video post production facility.

    Remote Network Monitoring Support
    Progent offers companies in Norfolk, or anywhere in the state of Virginia, remote network and server monitoring services centered around Microsoft System Center Operations Manager network monitoring, adapted by Progent to accommodate your environment so that your computer support is proactive rather than reactive. By exposing potential trouble spots before they evolve into full-scale emergencies, system monitoring can avoid inconvenient and costly information system breakdowns. Progent can also use server and infrastructure monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft networks, or environments that incorporate multiple operating systems.

How Your Norfolk Business Can Contact Progent's Remote Service Experts
To contact Progent about urgent phone-based assistance with UNIX, Linux, Solaris, or Apple macOS and OS X computer systems, visit Progent's Urgent Remote Help, telephone 1-800-993-9400, or see Contact Progent.















© 2002- 2018 Progent Corporation. All rights reserved.