For small businesses in Norfolk or anywhere in the state of Virginia, Progent provides 24x7 online support for networks based on UNIX, Linux, Sun Solaris, or Mac OS X or for environments that feature a mix of UNIX and Microsoft technology. Progent has provided remote troubleshooting to companies in every state in the U.S. In addition, Progent can furnish the expertise of Cisco CCIE network specialists for complex infrastructure problems, as well as the assistance of CISSP-accredited security consultants to help with high-level security architecture and troubleshooting jobs.
Progent's online support engineers offer exceptional leverage because they have the real-world background and the sophisticated tools to resolve the majority of network problems quickly. Efficient support lowers immediate costs because solutions take up fewer chargeable consulting minutes. Remote support also eliminates the cost of dispatching an engineer to your office. Your company saves even more in incidental expenses by reducing or avoiding network outages and related losses due to business discontinuity, upset customers and vendors, unproductive employees, and distracted executives.
Progent's billing model for remote help is structured to stretch your IT service investment. Progent charges on a per-minute basis for phone consulting, so you are invoiced just for the support that you actually get. Unlike typical remote support companies, Progent requires no service activation charge or minimum payments. Progent's per-minute billing unit and clean model for billing prevent scenarios where quick fixes manage to end up as large bills. Progent's penchant for handling technical issues efficiently results in your business saving money.
Progent's Remote Technical Support Technologies
Over time, Progent has refined a set of optimized technologies and proven methodologies which promote the highest level of effectiveness for online engineering help and troubleshooting for small company IT systems. Progent offers protected Virtual Private Network support for gateways from multiple leading companies such as Microsoft, Cisco Systems, Sonicwall and Watchguard. Secure VPN technology permits the staff of Progent's online support team to communicate with your network remotely without violating network security.
Progent's proprietary customer support reporting application keeps thorough records describing all service that Progent's clients have received. Progent's team service personnel have the benefit of the history of all help rendered to every Progent client by any Progent engineer. This archive of problems and repairs is organized as an easily accessible internal database that allows Progent's remote technical experts to share their knowledge with the whole team to ensure that the efficiency of Progent's support improves daily. Progent's advanced certifications and close partnerships with major vendors such as Cisco and Microsoft make available additional massive technical support databases and to manufacturers' internal support staff so Progent's online consulting experts can determine the most efficient resolutions quickly.
Start Receiving Remote UNIX/Linux, Sun Solaris, or Mac OS X Computer Help from Progent
To get started with Progent's remote services in Norfolk or anywhere in Virginia or to learn more about Progent's online support programs, contact Progent at 888-412-5546 or email Progent at information@progent.com. If your company has an urgent need for IT support, go to Immediate Emergency Support.
Remote Support Services Available from Progent
Progent's phone-based technical service engineers offer certified skills in a comprehensive array of products and technologies. This broad range of technical skills allows Progent's consultants to address practically any crisis that may take place in a small or midsize business information system. Credentials earned by Progent consultants in UNIX/Linux platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple ACSA, Apple Certified Help Desk Specialist, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent service engineers include Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), Security Professional (CCSP), Voice Professional, CCDA and CCDP.
Remote technical support services available from Progent to companies in Norfolk and throughout the state of Virginia include:
UNIX, Linux, Sun Solaris, and Mac OS X Expertise
Progent's UNIX/Linux, Solaris, and Apple Mac OS X phone-based support services address a broad array of information technology such as system architecture, email systems, system and process security, UNIX and Microsoft Windows coexistence, virtual server products for server hardware consolidation and easy management, and migration from older applications to Microsoft Windows or Linux-based solutions. Progent's team-oriented methodology for resolving network problems promotes fast escalation, if necessary, to engineers with appropriate expertise to tackle challenging situations. This expedites solutions of critical problems, minimizes lost productivity, and lowers service expense.
Progent's UNIX and Linux consultants can offer emergency remote help troubleshooting problems affecting UNIX/Linux networks powered by leading variants of UNIX including:
Talk to a Cisco Certified Internetwork Expert (CCIE) for Complex Network Troubleshooting The Cisco Certified Internetwork Expert certification is the premier accreditation for network infrastructure engineers, and indicates an individual's networking knowledge at the expert level. CCIEs can handle the most stubborn problems encountered in network planning, deployment, maintenance, protection, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco System's in-house engineers in isolating anomalies with Cisco IOS Software network administration tools and developing alternate approaches or locating program updates. Cisco qualified CCIEs represent an excellent cost-effectiveness since their deep experience allows them to resolve the most difficult problems rapidly. In typical cases, less experienced engineers can wrestle for hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes.
Few consulting providers make Cisco-qualified CCIEs accessible to assist small and medium sized companies. Progent offers quick telephone contact with a Cisco CCIE so you can get timely support for complex network problems that are impacting worker productivity but are beyond the experience of your local computer service providers. Progent's Cisco-qualified CCIE support experts can connect to your computer system via sophisticated on-line support technology in order to perform quick, safe, and economical diagnosis and remediation.
Progent's Cisco-qualified CCIEs offer consulting for all of Cisco's top-selling family of infrastructure devices such as PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst Firewall Services Modules, secure high-speed and IS routers, Aironet wireless access points and bridges, VoIP phones and systems, Catalyst family switches, plus VPN technology.
Authorized Microsoft Windows Support Progent's Microsoft-qualified online service experts can provide computer troubleshooting and IT support for the complete line of Microsoft server and office productivity technology. Progent is a Microsoft Gold Certified Partner consulting company and can offer your business the services of support engineers who can assist to configure, maintain and administer the extensive family of Microsoft Servers including MS Windows 2003 Server, Microsoft SQL Server, ISA Server, Microsoft BizTalk Server, MS Commerce Server, Content Management Server, Microsoft SBS 2003, Exchange Server, Application Center, Microsoft SharePoint Portal Server, Microsoft Project Server, and Operations Manager 2007 and 2005.
CISM and CISSP Qualified Network Security Specialists Progent's certified CISSP, ISSAP, and CISM network security consultants offer a range of system protection services to improve the protection of your UNIX/Linux, Solaris, Mac or Windows environment against internal or external threats or help your company to recuperate quicky following a serious penetration. Security support available from Progent cover in depth security audits utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid recovery from malicious attacks; integrating firewalls; designing safe architectures for off-site and mobile connectivity; protecting your email system from viruses, spam, and DHA attacks; and instituting round-the-clock network monitoring.
Additional Consulting Services Offered by Progent
Progent offers the skills of seasoned online consulting experts for contract information technology programs that small businesses frequently request. Billing rates for longer-term consulting tasks are determined according to the level of expertise of the engineers involved. Progent's background in these important fields of computer technology allows clients to execute major projects economically and on schedule. Progent's project-based online engineering solutions include:
Help Desk Expertise
Progent's Call Center service options for small and midsize companies with networks based on UNIX/Linux, Solaris, Apple Mac OS X, Cisco Systems, or Microsoft products include full-service Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for small organizations who don't have the money or time to build and maintain an in-house Call Center but who want fast access to a reliable Help Desk with proficient telephone assistance plus the expertise to escalate complex tasks to high-level engineers.
Progent’s Virtual Help Desk is intended for larger companies and serves as a seamless addition to your current Helpdesk staff. Progent's Virtual Help Desk Call Center can act as a an escalation resource for complex computer system issues, or be ready in hectic situations when your regular resources are swamped.
Progent's Help Desk consulting expertise can support you in building an efficient new Help Desk Call Center or revamping your current one, identifying or enhancing Help Desk Call Center software to meet the unique needs of your business, or providing occasional online staff to supplement your existing Help Desk group during unusually busy scenarios such as software transitions, mass upgrades, or rolling out brand new business software.
Progent's Help Desk Call Center team of seasoned information technology professionals provides your customers in Norfolk or anywhere in the state of Virginia quick access to an efficient technical support resource with years of experience offering phone consulting and remote diagnostics for networks based on UNIX/Linux, Sun Solaris, Mac OS X, Cisco, or Microsoft technology. Progent's charter is to earn the Help Desk Call Center perception as a crucial driver of company productivity, and Progent's goal is to fix and not merely document technical issues.
Applications Support: Education, Development, and Integration
Progent's Applications Consulting Group offers online advanced engineering support and education in specific business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and training for Microsoft applications including CRM, MS Project, MS Word, and MS Excel. To learn more about Progent's consulting, custom programming, and education offerings for UNIX/Linux, Solaris, Apple Mac OS X, or Microsoft applications, see Progent's Business Application Experts Group.
Progent's Mac professionals can promote the imaginative aspect of Mac environments by offering remote help support and training in imaging, audio, and video. Progent's consultants offer expertise in a large selection of Mac creative tools including Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's Mac experts can also help you with common procedures such as capturing or digitizing audio or video or integrating an audio/video production lab.
Remote Network Monitoring Support
Progent offers companies in Norfolk, or anywhere in the state of Virginia, online network and server monitoring services based on Microsoft Operations Manager, enhanced by Progent to suit your environment so your IT support is proactive rather than reactive. By spotting emerging trouble spots before they cause downtime, remote monitoring can head off inconvenient and costly network crises. Progent can also use system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple Mac systems, Windows networks, or environments that support multiple operating systems.
How Your Norfolk Company Can Contact Progent's Online Support Experts
To get in touch with Progent about emergency online support with UNIX, Linux, Solaris, or Mac OS X environments, visit Progent's Nationwide Phone-Based Support, telephone 1-800-993-9400, or email information@progent.com.
Progent provides nationwide online technical support and consulting services for companies that run Apple Mac networks or whose IT systems feature a combination of Apple Mac OS X and Microsoft Windows products. Remote technical support provides maximum leverage for your information technology budget by preserving client efficiency and shortening the hours billed for network repair services. Advanced remote support technology and experienced service specialists and engineers combine to enable Progent to handle the majority of IT issues without wasting time and money by traveling to your location. In the vast majority of situations your network problems can be remediated over the phone or through a combination of phone help and online access. Progent can put you in touch with Cisco certified CCIE infrastructure engineers and CISA qualified security professionals to assist with the most challenging network problems.
Progent provides national urgent phone support and troubleshooting services for businesses who operate networks powered by versions of the Linux OS or whose IT systems feature a mix of Linux platforms/Linux and Microsoft Windows products. Online IT help offers optimum return for your information technology budget by preserving client efficiency and shortening the hours billed for network analysis and repair. Advanced remote support technology and experienced service specialists and engineers allow Progent to solve the majority of IT problems without squandering time and money by going to your site. In most of cases your network issues can be dealt with by telephone or via a combination of telephone support and online network analysis. Progent can put you in touch with Cisco certified CCIE infrastructure experts and CISM and CISSP qualified security professionals to assist with the most challenging system problems.
Progent's certified Data Protection Manager engineers can help you to develop a practical disaster recovery plan, design a cost-effective fault-tolerant network infrastructure, install a DPM-powered recovery system, thoroughly test your system, educate your administrative staff or regular consultants how to maintain Data Protection Manager, or provide complete IT outsourcing services such as off-site housing of Microsoft DPM machines in Progent's secure data center.
If you have a company IT system with 10 to 50 network clients, Progent's IT outsourcing services save your organization from dependence on an individual freelance service provider while giving you affordable and dependable access to high-quality network support. By delivering IT consulting help when you need it, providing specialized knowledge for key applications, offering value-added services such as 24x7 network monitoring, and charging only for services you use, Progent gives you an affordable solution for optimizing the business value of your small office network. Progent is the intelligent way for small organizations to create and maintain a robust and safe information network and to benefit from fast access to the skilled help ordinarily available only to businesses who are able to afford a large internal IT organization.
The Cisco Unified Wireless Network infrastructure offers cost-effective wireless solutions for productive mobility. Cisco's solution enables the identical level of security, scalability, and ease of administration for untethered LANs that businesses demand in their tethered LANs. This involves built-in enterprise-class security that detects, prevents, and adapts in response to familiar and new security threats. It incorporates unified mobility features such as voice services, location services, visitor access, and enhanced protection. Cisco technology has the flexibility and scalability to handle the requirements of IT systems of all sizes, from small businesses to global corporations, within WLAN campus deployments or branch offices. The Cisco Unified Wireless Network architecture allows organizations to exploit the wireless infrastructure to optimize operations and increase productivity via mobility. Cisco's wireless product families reduce across-the-board operational expenses and streamlines LAN implementation, operations, and management. Cisco wireless devices that Progent supports include the Cisco Aironet 1240AG Series access points, Cisco 1500 mesh access points, Cisco 1300 bridges, the Cisco WLCM-E Routers, and the Cisco 2106 Wireless LAN Controller.
If your company computer system combines Sun Solaris platforms with Microsoft Windows, Progent can show you how to integrate your servers into a cohesive environment that permits all your operating systems to coexist for simple administration, seamless dataflow, high availability, enhanced throughput, and strong security. Progent's Sun Solaris and Microsoft Windows coexistence assistance offerings feature IT architecture integration and service, support for Windows services for UNIX, remote server monitoring and administration, remote network support and troubleshooting, in-person technical support, and help desk support.
Even if your company has a small network services staff and a limited IT budget, your information system can still have the same high reliability and performance that once needed a large internal support group. Progent's 24x7 Network Support Services for small businesses combine the expertise of skilled Microsoft-certified and Cisco-qualified IT consultants, the most recent network management software for 24x7 monitoring and alerts, and cost-effective service packages such as a help desk service to keep your mission-critical business applications and hardware up and running. Progent's 24x7 Network Management Services include round-the-clock system monitoring, server monitoring, and application monitoring to cut support expenses, resolve trouble spots quickly, and anticipate problems before they degrade system productivity. Progent is expert at deploying System Center 2005, part of Microsoft’s Dynamic Systems Initiative powered by Microsoft Operations Manager (Microsoft MOM) to deliver comprehensive process management. Progent supports Microsoft Operations Manager 2000 and MOM 2005 to give small business systems enterprise-class availability, security and performance.
Progent's Sun Solaris platform support experts offer small and mid-size companies and developers help with managing and maintaining Sun Solaris systems that operate with Microsoft-based technology. Progent can give your organization contact with Sun Solaris consultants, consulting professionals qualified by Microsoft and Cisco, and security specialists with CISA certification. This broad array of expertise provides you with an easy single consulting firm to show you how to create and manage a secure and reliable mixed-platform network and communications environment that supports Sun Solaris and Microsoft coexistence by integrating MS Windows with popular variants of UNIX such as Mac OS X, Sun Solaris, AIX UNIX from IBM, HP-UX, BSD, SCO, and SGI/Irix or leading Linux variations including RedHat Linux, SUSE, Mandrake, Debian GNU/Linux, and Slackware Linux.
Progent's certified Systems Management Server consultants have extensive background helping small and mid-size businesses save time and cut costs by using Microsoft SMS 2003 to manage configuration and change processes. Progent can show you how to install Systems Management Server 2003 to reduce change and configuration management costs, improve network security, improve productivity by keeping applications up-to-date, enforce compliance with product licenses, and track program usage profiles to help you make smart purchasing choices. Progent can show you how to profit from SMS 2003's money-saving capabilities for automated software deployment and application installation, security update control, asset management, and software and hardware inventory. Progent's experience with remote consulting can further leverage the economic benefits of SMS 2003 and Progent's CISSP-certified engineers and CISM-certified security professionals can show you how to develop a complete security strategy that incorporates the powerful security features of Systems Management Server. Progent also provides high-end consulting for Microsoft Operations Manager (MOM), which is a key part of Microsoft's System Center 2005 solution for automated information system management.
For small organizations considering Progent's IT outsourcing, design expertise, or technical support offerings, call 800-993-9400 or send email to information@progent.com.
The Help Desk Call Center service delivery structure used by Progent's Technical Response Center gives small organizations an efficient option to reliance on independent consultants by offering extensive technical knowledge accessible to multiple support groups, round-the-clock availability of urgent help, fast escalation to world-class experts for handling the most intractable issues, support consistency and reliability, quick follow through enforced by seasoned service managers, a choice of convenient techniques for requesting support jobs, and excellent progress transparency enabled by trouble ticket updates and available through a web portal.
Progent's Symantec consultants can help you maintain older versions of Symantec Firewall and Symantec VPN appliances including the Symantec Raptor and Symantec VelociRaptor family or show you how to upgrade to more recent technology from Symantec or other vendors. Progent can also help you design and execute a complete security strategy that can incorporate Firewall/VPN appliances and utilities, managed security and network protection services, server and application monitoring products, and formal policies and enforcement procedures. Progent has the expertise to be your single source for on-going technical help, administration, training, and security expertise.
For small businesses in Norfolk or anywhere in the state of Virginia, Progent provides 24x7 online support for networks based on UNIX, Linux, Sun Solaris, or Mac OS X or for environments that feature a mix of UNIX and Microsoft technology. Progent has provided remote troubleshooting to companies in every state in the U.S. In addition, Progent can furnish the expertise of Cisco CCIE network specialists for complex infrastructure problems, as well as the assistance of CISSP-accredited security consultants to help with high-level security architecture and troubleshooting jobs.
The Cisco Certified Internetwork Expert certification is the premier accreditation for network infrastructure engineers, and indicates an individual's networking knowledge at the expert level. CCIEs can handle the most stubborn problems encountered in network planning, deployment, maintenance, protection, and troubleshooting. Cisco qualified CCIEs operate on a privileged basis with Cisco System's in-house engineers in isolating anomalies with Cisco IOS Software network administration tools and developing alternate approaches or locating program updates. Cisco qualified CCIEs represent an excellent cost-effectiveness since their deep experience allows them to resolve the most difficult problems rapidly. In typical cases, less experienced engineers can wrestle for hours or days with identical tasks that a Cisco-qualified CCIE can dispose of in minutes.
Progent's Microsoft-qualified online service experts can provide computer troubleshooting and IT support for the complete line of Microsoft server and office productivity technology. Progent is a 
Progent's certified CISSP, ISSAP, and CISM network security consultants offer a range of system protection services to improve the protection of your UNIX/Linux, Solaris, Mac or Windows environment against internal or external threats or help your company to recuperate quicky following a serious penetration. Security support available from Progent cover in depth security audits utilizing tools such as GFI LANguard NSS, EEYE Vulnerability Scanner, and software from Metasploit and Nikto; rapid recovery from malicious attacks; integrating firewalls; designing safe architectures for off-site and mobile connectivity; protecting your email system from viruses, spam, and DHA attacks; and instituting round-the-clock network monitoring.
