Fast Online Technical Support for Norfolk IT Networks
Urgent Phone Technical Support for Norfolk NetworksFor businesses in Norfolk or anywhere in the state of Virginia, Progent offers online support for networks based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified engineers have provided online troubleshooting to companies in all 50 states in the U.S. (Refer to recommendations from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified network specialists to handle complex networking problems, as well as the assistance of CISA and CISM-accredited security engineers to help with high-level security architecture and diagnostic jobs.

Progent's online technical support experts provide exceptional value due to the fact that they possess the practical experience and are equipped with the sophisticated technology needed to solve the majority of network problems rapidly. This reduces direct expenses since solutions require fewer billable minutes. Online support also eliminates the expense of sending an engineer to your location. Your company benefits additionally in incidental costs by reducing or eliminating network downtime and related losses due to business discontinuity, upset customers and vendors, idle workers, and distracted management. Progent's extensive online technical support expertise is particularly helpful for businesses that depend on public clouds for vital infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an alternative.

Progent's pricing policy for online support is designed to stretch your IT service investment. Progent bills per minute for telephone-based assistance, so you owe only for the support that you actually get. In contrast to many remote support firms, Progent imposes no service activation charge or minimum payments. Progent's per-minute granularity and clean policy for pricing eliminate scenarios where quick fixes somehow turn into substantial tabs. Progent's skill at solving technical issues quickly means your business saves cash.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned a set of optimized technologies and field-proven methodologies which promote the highest level of effectiveness for remote help and repair for computer networks of any size. Progent provides safe VPN support for gateways from multiple popular sources including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity allows the consultants of Progent's Technical Response Center to connect to your environment remotely without violating corporate security.

Progent's sophisticated technical support database system includes comprehensive histories of the service that Progent's clients have received. Progent's staff engineers have access to the details of all help provided to every Progent client by every Progent engineer. This archive of issues and resolutions is stored as an easily exploitable proprietary knowledge base that allows Progent's online support professionals to communicate their experiences company-wide to ensure that the quality of Progent's support grows over time. Progent's high-level certifications and working associations with major technology companies including Cisco and Microsoft open up other massive technical databases and permit priority access to vendors' in-house support staff with the result that Progent's remote consulting experts are able to come up with the most efficient solutions promptly.

Remote services provided by Progent to businesses in Norfolk and throughout the state of Virginia include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a selection of low-cost, fixed-price services intended to enable small and medium-size businesses to utilize the same advanced IT solutions deployed by many of the world's leading enterprises. Progent's ProSight line of network management outsourcing services addresses all key facets of information technology including email content filtering, security and compliance, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior machine learning technology to defend endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely get by traditional signature-based anti-virus products. ProSight ASM protects local and cloud-based resources and provides a single platform to address the entire malware attack progression including blocking, identification, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows VSS and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering through leading-edge tools packaged within a single agent managed from a unified control. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you prove compliance with government and industry information protection standards. Progent will assist you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also help your company to install and verify a backup and restore system such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and enables rapid restoration of critical data, apps and VMs that have become unavailable or damaged due to hardware failures, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security companies to provide web-based control and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local security gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a preliminary barricade and keeps most threats from making it to your network firewall. This decreases your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for inbound email. For outgoing email, the onsite gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to diagram, track, optimize and troubleshoot their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when potential issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system running efficiently by tracking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT staff and your assigned Progent engineering consultant so that any looming problems can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management Services
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can eliminate as much as half of time spent trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you need the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security standards, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service based on a phone discussion with a Progent information assurance expert. The interview is intended to help evaluate your organization's ability to stop or recover quickly after a ransomware attack. Progent will consult with you directly to gather information about your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply best practices to create an efficient security and backup environment that meets your company's requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Available from Progent
Progent can provide the skills of seasoned online consulting experts for special information technology projects. Progent's rates for ongoing development or consulting projects are set according to the level of expertise of the consultants involved. Progent's experience with these special areas of computer technology allows clients to execute major projects economically and on schedule. Progent's special remote engineering services include:

  • Help Desk Services
    Progent's Call Center programs for businesses with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Call Center outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk outsourcing services are designed for companies who lack the money or time to support an internal Call Center but who need fast communication with a dependable Help Desk Call Center with proficient phone support plus the technical depth to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Call Center is intended for bigger businesses and serves as a seamless addition to your existing Helpdesk resources. Progent's Virtual Call Center can operate as a an escalation resource to handle the most difficult network challenges, or be ready in hectic circumstances when your ordinary support engineers are overwhelmed.

    Progent's Call Center staff of seasoned information technology experts provides your computer users in Norfolk or anywhere in the state of Virginia immediate assistance from a large technical support resource with extensive experience offering telephone-based consulting and online troubleshooting for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's focus is to give the Help Desk the reputation as a key driver of company performance, and Progent's goal is to fix and not merely annotate network problems.

  • Business Applications Support: Training, Programming, and Troubleshooting
    Progent's Applications Consulting Group can supply online advanced engineering expertise and education in specific application fields that include ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide expertise, custom development, and education for familiar Microsoft applications such as Microsoft CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. To read additional information concerning Progent's expertise, custom programming, and education services, go to Progent's Applications Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of multi-OS networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced online and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of Microsoft System Center 2016, extend or optimize an existing one, upgrade efficiently from a prior version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent can deliver companies in Norfolk, or anywhere in the state of Virginia, remote hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize SCOM to suit your environment so that your computer maintenance is proactive and automated. By uncovering emerging issues before they evolve into downtime, automated monitoring can head off stressful and costly information system crises. Progent can also utilize system monitoring products like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, Windows environments, or environments that incorporate a mix of operating systems.
How Your Norfolk Business Can Contact Progent's Online Support Professionals
To get in touch with Progent about urgent phone-based expertise with Microsoft, Apple macOS and OS X, or Linux environments, go to Progent's Emergency Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent. For organizations and new businesses in Norfolk or throughout the state of Virginia, Progent's online computer support specialists are ready to provide effective and cost-effective system help the moment your company needs it. More than 15 years of offering online repair services has led to Microsoft Partner status for Progent's team of engineers and has allowed Progent to develop high-end troubleshooting capability and to refine online connectivity tools to fix IT problems rapidly while avoiding the cost and lost time that comes with on-premises support visits.

Even if your Norfolk company works with a regular freelance support technician or employs a full time organization that can handle ordinary computer problems, Progentís Microsoft certified engineers can still provide an easy and transparent remote expansion of your on-site resources in cases when your usual IT support personnel either don't have the availability or the expertise to address sudden system crises or especially tough integration projects.

Benefits of Progent's Network Help for Organizations in Norfolk
Progent's online technical help services allow your Norfolk company to experience the advantages of immediate, enterprise-class network support without the cost of maintaining an in-house IT staff. Your network will acquire added strategic worth by becoming more reliable, efficient, and secure. Benefits to your business include:

  • Seamless virtual extension of your on-site support resources
    For most companies in Norfolk or anywhere in Virginia, local network support providers, whether consisting of independent consultants or an internal maintenance staff, can handle typical technical issues. On the other hand, IT crises sometimes strike when local resources are overstretched or absent, and some problems may stem from IT products that is beyond the scope of your usual service people. In these situations, Progent's online service professionals give you an easy, fast, and affordable way to augment your regular resources and to transfer valuable knowledge to increase your capability to deal with downstream problems locally.

  • Reduced Reliance on Freelance Consultants
    For network maintenance, smaller businesses often depend on individual freelance service providers. Although freelance service people carry less internal costs than larger consulting firms and can often charge lower rates, they are sometimes overextended, making it difficult to respond rapidly to crisis situations. If an independent service provider is busy with another customer, ill, on a trip, or in class, the lack of reserve help may require your company to wait for assistance during an emergency. As your company grows, network downtime and problems with vital applications are more expensive. The money you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent offers an on-call source of backup service expertise to make sure your IT system is always available.

  • Create a Solid Basis for Seamless Growth
    Organizations often start with an IT system created on a modest budget. Without a scalable infrastructure, band-aid fixes can get piled onto a weak foundation. When a company grows, reliability and expandability problems can hinder the productivity of the organization. These badly built environments require proper analysis, smart strategic planning, and extensive technical knowledge to evolve to a system infrastructure that can provide the stable foundation to handle vital business requirements and facilitate downstream expansion.

  • Interact with Problem Solvers Instead of Product Resellers
    Smaller businesses need guidance and technical education to navigate through an increasingly complicated array of product alternatives available for promoting business growth and improving productivity. Businesses do not need a network engineer who is attempting to earn a commission on a certain vendor's technology. IT support and product selling can lead to a situation where the recommended solution is built around a predetermined technology rather than the genuine needs of a business. Progent avoids these dilemmas by offering only services instead of products. This enables Progent to align IT expertise with the best needs of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's head count, range of technical experience, fine tuned remote support tools, and understanding of enterprise networking enable offices to escape the limitations of exclusive reliance on smaller service organizations, independent freelance consultants, or over-stretched internal IT help.

Progent adds value by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average more than a decade of hands-on professional background, at the forefront of IT support, executing a wide variety of IT tasks for a large array of customers. Each Progent consultant shares a proven collection of personal best practices which are incorporated into shared leading practices training that Progent teaches its support staff. This means that you get not only world-class technical help, but also a consultant with proven approaches for applying technical knowledge to resolve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-site visits by the minute. As a result, you are invoiced only for delivered services. Progent does not impose a higher rate for off-hours or emergency service, and within California or in areas where Progent offers on-site support, Progent does not bill for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no minimum fee and requires no retainer for support services provided during normal business hours. Many support firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids big invoices for quick repairs so you will not be forced to allow simple problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has created a sophisticated support reporting system that records and organizes complete documentation for all billed services. Unlike many freelance consultants or local service organizations who offer minimal documentation or specifics of tasks done, every service provided by Progent is tracked by comprehensive documentation. Every Progent staff member has access to the support documentation sent by each consultant to every customer. The discipline of documenting and organizing support records results in more efficient service and avoids a slew of common misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the few support firms to provide round-the-clock network tracking services based on MS System Center Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory rather than reactive. By revealing possible problems before they cause lost productivity, system monitoring can keep your IT network from stressful and costly availability disruptions.
How Does Our Company Begin Receiving Online Technical Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.















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