Fast and Affordable Online Troubleshooting for Norfolk Computer Systems
Urgent Remote Consulting for Norfolk NetworksFor businesses located in Norfolk or anywhere in Virginia, Progent offers remote help for networks based on any combination of Microsoft Windows, Cisco, Apple Mac, or Linux/UNIX technology. Progent's Microsoft certified professionals have delivered remote troubleshooting to businesses in every state in the U.S. (Refer to recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to help with complex networking problems, as well as the assistance of CISSP and CISM-certified security consultants to handle advanced security design and troubleshooting issues.

Progent's remote technical support engineers offer exceptional value because they have the real-world experience and have access to the sophisticated technology needed to solve most network issues rapidly. This reduces immediate expenses because service calls require minimal billable minutes. Online support also avoids the expense of sending a consultant to your location. Your company saves additionally with indirect costs by reducing or avoiding network outages and associated costs stemming from business discontinuity, disgruntled clients, idle workers, and distracted executives. Progent's extensive online technical support know-how is particularly important for businesses that are dependent on public clouds for vital network infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an option.

Progent's pricing model for remote help is structured to stretch your IT service investment. Progent charges by the minute for telephone-based assistance, so you are billed only for the support that you actually get. Unlike many online service organizations, Progent asks for no service activation fee or minimum fees. Progent's per-minute granularity and simple model for billing prevent situations where speedy. minor fixes somehow turn into large bills. Progent's penchant for handling problems quickly means you spends less money.

Progent's Remote Consulting and Technical Support Expertise
Through years of experience, Progent has mastered a collection of customized tools and field-tested methodologies that permit the highest level of efficiency for online consulting and repair for information networks of all sizes. Progent offers safe VPN support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity permits the experts of Progent's remote service group to communicate with your company's system remotely without compromising corporate security.

Progent's sophisticated service reporting system keeps extensive histories describing all support that Progent's customers have received. Progent's staff engineers have access to the records of assistance delivered to each Progent customer by every consultant. This archive of trouble tickets and responses is structured as a quickly searchable internal knowledge base that enables Progent's online support engineers to share their knowledge with the whole team to make sure that the effectiveness of Progent's support services improves over time. Progent's advanced certifications and close relationships with key industry leaders including Cisco and Microsoft open up other extensive technical support knowledge bases and allow quick access to vendors' in-house engineering staff with the result that Progent's online service specialists are able to find the most efficient solutions quickly.

Remote technical support services offered by Progent to customers in Norfolk and anywhere in the state of Virginia include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Businesses
Progent provides a selection of low-cost, flat-rate managed services designed to allow small and medium-size organizations to utilize the same best-of-breed technology deployed by some of the world's top enterprises. Progent's ProSight portfolio of IT management outsourcing services addresses all critical areas of information technology such as email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure monitoring and management, VM hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security companies to deliver centralized control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further layer of analysis for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, DLP, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior machine learning technology to defend endpoint devices as well as servers and VMs against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and offers a single platform to address the entire malware attack lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a low monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of critical data, apps and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight DPS to to comply with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to restore your critical information. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to map out, monitor, reconfigure and troubleshoot their networking hardware such as routers, firewalls, and access points as well as servers, printers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always current, copies and displays the configuration information of almost all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding devices that require important updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system running efficiently by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so all looming issues can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By updating and managing your IT documentation, you can eliminate as much as 50% of time thrown away looking for critical information about your IT network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the health of their information system. Powered by a selection of the top remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both also include a year of advanced remote network monitoring and management. Advantages can include simpler network management, improved compliance with information security regulations, more efficient utilization of network assets, quicker problem resolution, more dependable backup and restore, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure assessment.

Special Support Services Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special information technology projects. Billing charges for ongoing consulting projects are set according to the level of expertise of the consultants involved. Progent's background in these special areas of information technology enables clients to complete major initiatives economically and on schedule. Progent's project-based remote engineering services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center programs for organizations with environments based on Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux platforms include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Call Center outsourcing support services are ideal for companies who don't have the money or time to assemble and manage an in-house Call Center but who want fast access to an efficient Help Desk Call Center with professional telephone assistance as well as the technical depth to escalate the most challenging trouble tickets to advanced engineers.

    Progent's Help Desk consulting expertise can assist you in building an efficient new Call Center or revamping your current one, selecting or modifying Call Center software to meet the special demands of your business, or providing temporary online staff to work with your in-house Help Desk Call Center group to deal with demanding events like software migrations, major upgrades, or installing brand new business software.

    Progent's Call Center team of seasoned network consultants provides your workers in Norfolk or anywhere in the state of Virginia immediate communication with a large technical support group with extensive background delivering telephone-based help and online troubleshooting for networks powered by Windows, Cisco, Apple Mac, or UNIX/Linux products. Progent's focus is to earn the Help Desk perception as a crucial driver of business efficiency, and Progent's goal is to solve rather than simply annotate IT problems.

  • Business Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Consulting Group offers phone-based advanced consulting expertise and training in specific business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also offers expertise, customization, and training for familiar Microsoft applications such as CRM, Microsoft Office Project, Microsoft Word, and Office Excel. To read additional information concerning Progent's consulting, custom development, and training services, refer to Progent's Business Application Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10; seamless integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and expanded cloud support such as tighter integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Norfolk, or anywhere in the state of Virginia, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to fit your environment so that your network support is proactive rather than reactive. By uncovering potential trouble spots before they evolve into network outages, automated monitoring can head off disruptive and costly service breakdowns. Progent can also assist with network monitoring utilities like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Apple Mac systems, Windows environments, or networks powered by a combination of platforms.
How Your Norfolk Company Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent remote support with Microsoft Windows, Apple Mac, or Linux networks, go to Progent's Emergency Remote Help, phone 1-800-993-9400, or see Contact Progent. For companies and new ventures in Norfolk or anywhere in the state of Virginia, Progent's phone-based network support specialists are ready to deliver effective and affordable IT support the instant your organization needs it. More than 15 years of offering remote repair services has led to Microsoft Gold status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to refine remote connectivity tools to solve computer problems rapidly while eliminating the expense and lost time that comes with on-premises service calls.

Even if your Norfolk business has a local freelance support technician or maintains a full time IT staff that know how to deal with ordinary network problems, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and transparent virtual expansion of your on-site resources for situations when your regular IT support personnel either lack the availability or the knowledge to deal with unexpected system crises or especially complex integration problems.

Advantages of Progent's IT Support for Offices in Norfolk
Progent's remote network troubleshooting services allow your Norfolk organization to enjoy the advantages of on-call, expert IT support without the cost of maintaining an in-house IT organization. Your network will derive greater strategic value by becoming increasingly available, efficient, and protected. Advantages to your business include:

  • Convenient remote extension of your on-site support resources
    For most businesses in Norfolk or anywhere in Virginia, nearby network service resources, whether made up of independent consultants or an in-house IT staff, can handle the majority of network problems. On the other hand, serious problems sometimes strike when local support personnel are overstretched or absent, and some problems may involve IT products that is beyond the scope of your usual support personnel. In these cases, Progent's online service specialists give you a convenient, quick, and economical way to supplement your regular help and to convey useful information to improve your ability to deal with downstream problems locally.

  • Less Dependence on Individual Service Providers
    For IT maintenance, smaller businesses often depend on individual freelance consultants. Although independent service people carry smaller internal costs than big support organizations and can afford to charge lower rates, they are occasionally stretched too thin, making it difficult to respond quickly to crisis situations. If an independent consultant is occupied with another customer, sick, on a trip, or in training, the absence of fallback help may require your business to wait for help during an IT crisis. As your network grows, network unavailability and problems with vital applications become more costly. The money you thought you were conserving on a freelancer can be consumed quickly by reduced productivity. Progent offers an on-call source of reserve support experts to make sure your network is always up and running.

  • Create a Scalable Basis for Smooth Expansion
    Companies typically start with an information system implemented on a shoestring budget. Lacking a scalable infrastructure, band-aid fixes often get piled on top of a weak foundation. When a network grows, reliability and scalability issues can impede the productivity of the organization. Such poorly built systems need careful analysis, smart strategic planning, and extensive IT expertise to upgrade to a system architecture able to deliver the solid foundation to meet vital business demands and simplify future growth.

  • Work with Problem Solvers Rather Than Product Resellers
    Smaller companies require guidance and technical education to negotiate an increasingly complex maze of product options available for promoting business success and improving efficiency. Businesses do not need a computer consultant who is attempting to sell a specific vendor's technology. Network support and product sales can result in a scenario where the recommended solution is built around a profitable technology instead of the true requirements of a business. Progent avoids these conflicts by offering only services instead of products. This allows Progent to match technical consulting with the best needs of customers.

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's number of employees, range of technical expertise, refined support software, and familiarity with corporate IT enable businesses to escape the limitations of exclusive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched in-house resources.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average more than a decade of hands-on industry background, at the forefront of IT service, executing a wide variety of technical tasks for an extensive mix of businesses. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its support team. This guarantees that you get not just expert IT help, but also a consultant with proven methods for using computer knowledge to solve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for remote support and in-person visits by the minute. As a result, you are invoiced exclusively for received support. Progent does not impose a higher rate for off-hours or urgent support, and within California or in regions where Progent provides on-site support, Progent does not charge for travel except for emergency calls where on-site time is less than four hours. Also, Progent imposes no minimum charge and asks no monthly commitment for support services provided during normal working hours. Many service organizations demand substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large bills for fast fixes so you will not be forced to allow less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their scope, Progent can concentrate on delivering high-value skills where Progent has little competition. Companies who utilize familiar freelance consultants or who maintain in-house support personnel benefit when Progent transfers information about new technology and proven methodologies to make their networks more reliable, protected, and productive.

  • 24x7 Network Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service firms to offer 24x7 network tracking services based on Microsoft Operations Manager. MS Operations Manager causes your network support to be proactive rather than reactive. By uncovering possible problems before they result in downtime, system monitoring can keep your IT network from painful and costly service disruptions.
How Does Our Company Start Receiving Online Computer Help from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.















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