Immediate Remote Troubleshooting for Norfolk Computer Networks
Fast Online Help for Norfolk NetworksFor organizations in Norfolk or anywhere in Virginia, Progent offers online support for information systems based on any mix of Microsoft, Cisco, Apple Mac, or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have delivered remote troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to handle challenging infrastructure issues, as well as the services of CISA and CISM-certified security engineers to handle high-level security design and troubleshooting jobs.

Progent's online technical support experts offer excellent value due to the fact that they have the practical background and are equipped with the sophisticated tools necessary to resolve most network problems quickly. Efficient support lowers immediate costs because service calls require fewer billable minutes. Remote help also avoids the cost of sending an engineer to your location. Your company benefits even more with indirect costs by reducing or eliminating system downtime and associated costs due to business discontinuity, upset clients, idle workers, and de-focused management. Progent's extensive online technical support know-how is particularly important for businesses that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's pricing policy for online help is designed to leverage your IT service investment. Progent charges by the minute for phone consulting, so you are invoiced just for the services that you actually get. In contrast to many online service firms, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for billing do away with situations where fast solutions manage to turn into major invoices. Progent's skill at solving technical issues efficiently means you spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined a set of optimized tools and field-proven processes which allow the maximum level of efficiency for online consulting and repair for information networks of any size. Progent provides protected VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the staff of Progent's online support team to access your system remotely without compromising network security.

Progent's proven technical support database application stores comprehensive documentation of the support that Progent's customers have received. Progent's authorized consultants have access to the records of support rendered to each customer by every consultant. This database of problems and resolutions is organized as a readily accessible support database that allows Progent's online technical experts to share their experiences company-wide to make sure that the effectiveness of Progent's support grows daily. Progent's high-level accreditations and formal relationships with key industry leaders such as Cisco and Microsoft make available other vast support knowledge bases and allow priority response from vendors' internal product engineers so Progent's online consulting specialists are able to come up with the most efficient resolutions promptly.

Online support available from Progent to customers in Norfolk and anywhere in the state of Virginia include:

Special Consulting Programs Available from Progent
Progent can provide the services of world-class remote consulting experts for contract information technology projects. Progent's rates for longer-term development or consulting projects are determined according to the qualifications of the engineers involved. Progent's experience with these special areas of information technology allows clients to complete major projects within budget and on schedule. Progent's project-based online consulting services include:
  • Help Desk Call Center Support
    Progent's Help Desk Call Center service offerings for organizations with environments based on Microsoft, Cisco, Mac OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Call Center outsourcing services are ideal for businesses who lack the money or time to build and maintain an internal Help Desk but who need fast communication with an effective Help Desk with proficient phone support plus the expertise to escalate complex tasks to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for bigger companies and operates as a transparent addition to your existing Call Center staff. Progent's Virtual Help Desk Call Center can serve as a an escalation alternative for the toughest technical issues, or be available in hectic situations when your other service providers are too busy.

    Progent's Call Center staff of seasoned network consultants provides your computer users in Norfolk or anywhere in the state of Virginia fast access to an effective support group with substantial experience delivering phone consulting and remote diagnostics for networks powered by Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk Call Center recognition as a significant driver of company efficiency, and Progent's intent is to fix instead of just annotate technical problems.

  • Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting staff provides online advanced engineering support and education in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting, custom development, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Word, and Microsoft Office Excel. For additional information on Progent's expertise, custom programming, and education offerings, see Progent's Business Application Experts Team.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; seamless management of mixed-OS environments that incorporate Linux, Hyper-V and VMware; and better cloud support such as tighter integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to plan and configure a new deployment of System Center 2016, extend or tune your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent offers companies in Norfolk, or anywhere in the state of Virginia, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM for your environment so that your IT support is proactive rather than reactive. By exposing potential issues before they cause full-scale emergencies, automated monitoring can ward off disruptive and expensive service failures. Progent can also deploy system monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Mac OS X systems, Microsoft Windows systems, or systems that incorporate a mix of platforms.
How Your Norfolk Company Can Contact Progent's Remote Service Professionals
To get in touch with Progent about emergency remote expertise with Microsoft Windows, Mac OS X, or Linux networks, go to Progent's Emergency Remote Help, telephone 1-800-993-9400, or visit Contact Progent. For businesses and new businesses in Norfolk or anywhere in the state of Virginia, Progent's online computer support engineers are ready to provide expert and economical IT help the instant your business needs it. More than 15 years of providing remote technical assistance has earned Microsoft Gold Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to repair network problems quickly while eliminating the expense and lost productivity that comes with on-site service visits.

Even if your Norfolk business relies on a local independent consultant or maintains a full time IT staff that can handle the majority of computer problems, Progentís Microsoft and Cisco certified engineers can still offer an easy and seamless remote extension of your local resources for situations when your regular IT support personnel either lack the availability or the experience to solve sudden network emergencies or especially challenging integration problems.

Features of Progent's Online Computer Support for Norfolk
Progent's phone support, remote troubleshooting, network security consulting, and network management services give companies in Norfolk or anywhere in the state of Virginia the greatest leverage for your IT budget. Whether you require occasional phone support and remote troubleshooting or ongoing Help Desk Call Center support and system management, Progent's experts can deliver your business world class IT support while allowing you to avoid the expense and hassle of running a large in-house IT staff. Key features of Progent's National Remote Support services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner consulting company and Progent's number of employees, depth of IT knowledge, fine tuned remote support software, and understanding of corporate IT enable businesses to avoid the limitations associated with exclusive dependence on smaller service organizations, individual freelance consultants, or over-stretched in-house IT help.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average more than a decade of real-world industry background, at the front lines of IT service, executing a wide variety of technical projects for a large array of businesses. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices training that Progent teaches its consulting staff. This guarantees that you get not only expert technical capability, but also a support engineer with proven approaches for applying computer knowledge to solve actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-premises help by the minute. As a result, you are charged just for delivered support. Progent does not demand a higher rate for off-hours or emergency support, and inside California or in regions where Progent offers on-premises service, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. In addition, Progent applies no service activation fee and requires no monthly commitment for services delivered during regular business hours. Many service firms impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for fast solutions so you won't be forced to allow less critical problems to fester.

  • Complete Records of IT Services
    Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all billed services. Unlike some freelance consultants or local support firms who provide scant documentation or specifics of services done, every service delivered by Progent is tracked by full documentation. Each Progent consultant has use of the support reports sent by each consultant to each client. The practice of detailing and organizing support records allows more effective support and eliminates a variety of typical misfortunes such as when a support client is virtually held captive to a consultant who refuses to release the keys to the kingdom.

  • Automated Network Monitoring with Microsoft Operations Manager
    Progent is one of the few support firms to provide round-the-clock remote monitoring services powered by Microsoft Operations Manager. Microsoft Operations Manager causes your computer maintenance to be proactive rather than reactive. By revealing potential problems before they cause lost productivity, network monitoring can keep your information network from stressful and expensive availability losses.
How Does My Business Start Receiving Remote Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network help, go to Immediate Technical Support.

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