Fast and Affordable Remote Help for Norfolk IT Networks
Urgent Online Consulting for Norfolk SystemsFor businesses located in Norfolk or anywhere in Virginia, Progent provides remote technical support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft certified engineers have provided online troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to solve complex infrastructure problems, as well as the services of CISSP-certified security consultants to handle high-level security design and diagnostic jobs.

Progent's remote technical support experts provide excellent value because they possess the real-world background and have access to the sophisticated tools necessary to solve most network issues quickly. This lowers direct costs since solutions accumulate minimal chargeable minutes. Online help also avoids the expense of sending a consultant to your location. Your company benefits even more with incidental expenses by reducing or avoiding system downtime and related losses stemming from business discontinuity, upset customers and vendors, unproductive workers, and de-focused management. Progent's advanced online technical support know-how is especially important in environments that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises support may not be an option.

Progent's pricing policy for remote support is designed to stretch your network support dollar. Progent charges on a per-minute basis for phone assistance, so you are invoiced just for the services that you actually get. Unlike many remote support organizations, Progent imposes no initialization charge or minimum payments. Progent's one-minute granularity and simple model for billing do away with scenarios where quick fixes somehow end up as large invoices. Progent's skill at handling problems efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered an array of optimized technologies and field-proven processes which promote the highest degree of effectiveness for remote help and troubleshooting for information systems of all sizes. Progent provides protected VPN support for VPN gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology permits the consultants of Progent's online support team to access your environment without compromising system security.

Progent's powerful technical support database application stores extensive records describing the support that Progent's customers have received. Progent's authorized engineers have access to the specifics of all help delivered to every client by any Progent consultant. This database of issues and resolutions is structured as an easily accessible proprietary knowledge base that permits Progent's online support experts to share their knowledge company-wide to ensure that the efficiency of Progent's support improves over time. Progent's advanced accreditations and close relationships with major industry leaders including Cisco and Microsoft make available additional vast support knowledge bases and allow quick response from manufacturers' in-house product engineers with the result that Progent's remote service experts are able to determine the most efficient solutions in the least time.

Remote technical support services available from Progent to companies in Norfolk and throughout the state of Virginia include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent provides a selection of affordable, fixed-price managed services designed to enable small and mid-size organizations to utilize the same best-of-breed technology deployed by some of the world's top corporations. Progent's ProSight suite of IT management outsourcing services covers all key areas of modern networking such as email content filtering, security and compliance, cloud-based backup and disaster recovery, network infrastructure monitoring and management, VM cloud hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which easily get by traditional signature-matching anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and offers a unified platform to manage the entire threat lifecycle including protection, identification, containment, remediation, and forensics. Key capabilities include one-click rollback using Windows VSS and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical and virtual servers, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint control, and web filtering through cutting-edge tools packaged within a single agent accessible from a single console. Progent's security and virtualization experts can assist your business to design and configure a ProSight ESP environment that meets your company's unique needs and that allows you prove compliance with government and industry data protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for urgent attention. Progent's consultants can also help you to set up and test a backup and restore system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations a low cost end-to-end service for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid recovery of critical files, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide world-class support to set up ProSight DPS to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your business-critical data. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security vendors to deliver centralized management and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most unwanted email from making it to your security perimeter. This decreases your exposure to external threats and conserves system bandwidth and storage. Email Guard's onsite gateway appliance adds a further level of analysis for incoming email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, enhance and debug their networking appliances like routers, firewalls, and access points plus servers, client computers and other devices. Using cutting-edge RMM technology, ProSight WAN Watch ensures that network maps are kept updated, captures and displays the configuration information of virtually all devices on your network, tracks performance, and sends notices when potential issues are detected. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that require critical updates, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management staff and your assigned Progent consultant so any looming issues can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the operating system platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting environment without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or serial numbers and be alerted about impending expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate as much as half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized repository for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an objective evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) environment. Both versions also include one year of advanced remote network monitoring and management. Benefits can include simpler management, better compliance with government and industry security requirements, more efficient utilization of IT resources, quicker problem resolution, more dependable backup and restore, and higher availability. Learn more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent information assurance consultant. The interview is designed to help assess your company's preparedness to block or recover quickly from a ransomware incident. Progent will consult with you personally to collect information about your current AV defense and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to deploy a cost-effective AV and backup/recovery environment that meets your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Additional Consulting Programs Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for contract information technology projects. Progent's charges for ongoing consulting tasks are set according to the qualifications of the engineers involved. Progent's background in these special fields of information technology enables clients to execute critical initiatives within budget and on time. Progent's project-based remote consulting services include:

  • Help Desk Call Center Support
    Progent's Help Desk service offerings for businesses with environments that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux products include comprehensive Help Desk outsourcing, virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing support services are designed for businesses who lack the resources to assemble and manage an internal Call Center but who require quick communication with a reliable Help Desk Call Center with professional phone support plus the expertise to escalate complex tasks to high-level engineers.

    Progentís Virtual Help Desk Call Center is designed for bigger companies and operates as a transparent extension of your existing Helpdesk staff. Progent's Virtual Help Desk can serve as a an escalation resource to resolve the most difficult computer system challenges, or be available in hectic situations when your other support engineers are overwhelmed.

    Progent's Help Desk Call Center team of experienced network experts provides your customers in Norfolk or anywhere in the state of Virginia immediate access to a large support resource with years of background providing phone help and online diagnostics for computer environments powered by Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's mission is to give the Call Center recognition as a major driver of company performance, and Progent's aim is to resolve and not simply report IT issues.

  • Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Consulting Team provides phone-based advanced engineering support and education in special application areas including Enterprise Requirements Planning, MRP, customizing accounting packages, and CRM. Progent also can provide consulting expertise, custom programming, and education for Microsoft business applications such as CRM, MS Project, Microsoft Office 365 Word, and Office 365 Excel. For more about Progent's expertise, custom programming, and training offerings, see Progent's Business Application Experts Group.

  • Centralized and Automated Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of heterogeneous networks that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist your business to plan and configure a new implementation of Microsoft System Center 2016, extend or tune an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent can deliver businesses in Norfolk, or anywhere in the state of Virginia, remote IT infrastructure monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune Operations Manager to suit your environment so that your IT support is proactive and automated. By spotting emerging trouble spots before they expand into full-scale emergencies, automated monitoring can ward off disruptive and expensive network crises. Progent can also use system monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows systems, or systems based on a variety of OS platforms.
How Your Norfolk Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about emergency online expertise with Microsoft, macOS and OS X, or Linux networks, go to Progent's Emergency Online Help, call 1-800-993-9400, or visit Contact Progent. For businesses and startups in Norfolk or throughout the state of Virginia, Progent's phone-based computer support specialists are ready to deliver professional and affordable system help the instant your organization requires it. More than 15 years of offering online technical assistance has led to Microsoft Partner status for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to fine tune online access tools to repair computer problems quickly while avoiding the expense and lost time that comes with on-site support visits.

Even if your Norfolk business works with a local freelance consultant or maintains an in-house IT staff that can handle common computer issues, Progentís Microsoft and Cisco certified engineers are available to provide a convenient and seamless remote expansion of your on-site resources in cases when your regular IT support personnel either lack the bandwidth or the knowledge to address sudden system emergencies or particularly complicated integration projects.

Advantages of Progent's Network Help for Businesses in Norfolk
Progent's online IT consulting services allow your Norfolk company to have the benefits of timely, enterprise-grade IT support without the cost of maintaining a full-time IT staff. Your information system will acquire greater business value by being more reliable, efficient, and protected. Advantages to your company include:

  • Convenient virtual extension of your local IT resources
    With most organizations in Norfolk or anywhere in Virginia, nearby network support resources, whether consisting of outside consultants or an internal IT staff, can handle the majority of network problems. On the other hand, major troubles can occur when local support personnel are too busy or absent, and some trouble may be associated with technology that is beyond the scope of your onsite service technicians. In these cases, Progent's online service professionals give you a convenient, fast, and budget-friendly solution to augment your regular help and to transfer useful knowledge to improve your capability to resolve downstream issues in-house.

  • Reduced Dependence on Freelance Consultants
    For IT maintenance, smaller businesses commonly depend on individual freelance service providers. While independent consultants have less overhead than larger consulting companies and can afford to charge marginally less, they are occasionally overextended, making it difficult to respond quickly to crisis situations. If an independent service provider is busy with another customer, sick, on vacation, or in training, the absence of reserve help may force your business to go without assistance during an IT crisis. As your company grows, network unavailability and problems with critical software become more expensive. The budget you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent offers a dependable source of reserve service expertise to make sure your network stays up and running.

  • Create a Solid Basis for Smooth Growth
    Companies typically start with an IT system implemented on a modest budget. Without a robust infrastructure, band-aid repairs often get piled onto a shaky foundation. As a company grows, stability and expandability issues can impede the success of the business. Such poorly built systems require proper assessment, intelligent long-term planning, and broad-based technical expertise to upgrade to a system infrastructure able to deliver the stable foundation to meet critical business requirements and simplify downstream expansion.

  • Interact with Problem Solvers Rather Than Product Sellers
    Smaller businesses require advice and technical training to navigate through an increasingly complicated maze of product options available for accelerating business success and improving productivity. Businesses do not need a computer engineer who is motivated to sell a specific vendor's products. Network consulting and product selling can result in a scenario where the proposed solution is designed around a predetermined technology rather than the true requirements of a client. Progent eliminates these dilemmas by offering just services instead of products. This enables Progent to align technical expertise with the best needs of customers.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of IT background, refined support tools, and understanding of corporate IT allow companies to escape the limitations of excessive dependence on smaller service firms, independent freelance service providers, or over-stretched in-house resources.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco certified experts average longer than a decade of hands-on industry background, at the front lines of network support, performing a wide variety of IT tasks for a large array of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its consulting team. This ensures that you get not just expert IT capability, but also a support engineer with proven methods for using technical knowledge to fix real-world network problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for phone service and in-person help per minute. Consequently, you pay only for delivered services. Progent does not demand a more expensive rate for off-hours or priority support, and within California or in regions where Progent offers on-site support, Progent does not charge for travel time except for emergency support where on-site time is less than four hours. Also, Progent imposes no startup charge and requires no retainer for support services provided during normal working hours. Many service firms demand substantial minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity eliminates large bills for quick solutions so you won't be tempted to allow simple problems to fester.

  • Complete Documentation of Delivered Services
    Progent has created a sophisticated service reporting system that stores and organizes detailed documentation for all delivered services. Unlike many freelance consultants or small service organizations who provide minimal documentation or details of tasks performed, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service documentation sent by every staff member to every client. The discipline of detailing and archiving support activity allows more effective support and eliminates a slew of common misfortunes such as when a service client is virtually held hostage to a consultant who wonít let go of vital service information.

  • Automated Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service companies to provide round-the-clock network tracking services powered by MS Operations Manager. MS Operations Manager causes your network maintenance to be proactive rather than reactive. By uncovering possible problems before they result in downtime, system monitoring can save your IT network from stressful and expensive availability disruptions.
How Does My Business Start Getting Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.















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