Fast Remote Help for Norfolk IT Networks
Immediate Phone Consulting for Norfolk NetworksFor businesses in Norfolk or anywhere in Virginia, Progent offers remote help for computer systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have delivered remote troubleshooting to companies in every state in the United States. (See testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE engineers to solve complex infrastructure problems, plus the services of CISA and CISM-certified security engineers to help with high-level security design and diagnostic issues.

Progent's online support experts provide exceptional value because they have the practical experience and have access to the sophisticated technology necessary to solve the majority of information system problems quickly. This lowers direct costs since service calls use up fewer billable minutes. Remote help also avoids the expense of dispatching an engineer to your location. Your company saves even more with incidental costs by minimizing or avoiding network downtime and associated costs stemming from business discontinuity, upset customers and vendors, idle workers, and distracted executives. Progent's extensive online consulting know-how is particularly valuable for businesses that rely on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an alternative.

Progent's pricing model for remote support is structured to stretch your IT service investment. Progent charges on a per-minute basis for telephone-based consulting, so you pay just for the services that you actually get. In contrast to many remote support companies, Progent asks for no startup fee or minimum fees. Progent's one-minute billing unit and clean policy for pricing eliminate situations where quick solutions somehow turn into major tabs. Progent's skill at handling problems efficiently means your business spends less money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has refined a set of customized technologies and field-proven methodologies which promote the highest degree of efficiency for online help and troubleshooting for information networks of any size. Progent offers safe VPN support for VPN gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology allows the staff of Progent's remote service group to connect to your network remotely without breaching system security.

Progent's sophisticated technical support reporting system stores thorough histories describing all service that Progent's customers have been provided. Progent's team engineers have the benefit of the details of support provided to each Progent client by any consultant. This archive of trouble tickets and solutions is stored as an easily accessible proprietary knowledge base that allows Progent's remote support professionals to communicate their experiences with the whole team to ensure that the value of Progent's support improves over time. Progent's high-level accreditations and close associations with key technology companies including Cisco and Microsoft open up additional extensive support knowledge bases and allow quick response from vendors' internal engineering staff with the result that Progent's online service specialists can arrive at the best solutions in the least time.

Remote support available from Progent to businesses in Norfolk and anywhere in the state of Virginia include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Businesses
Progent provides a family of affordable, fixed-price managed services intended to enable small and mid-size businesses to benefit from the same best-of-breed technology deployed by some of the industry's leading corporations. The ProSight suite of network management outsourcing services addresses all critical areas of information technology such as email content filtering, threat defense based on machine leaning, automated backup/recovery, network infrastructure monitoring and management, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes cutting edge behavior-based analysis technology to guard endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely escape legacy signature-matching AV tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to manage the entire malware attack progression including protection, infiltration detection, containment, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical servers and VMs, desktops, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering through leading-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that meets your company's unique requirements and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly rate, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital data, apps and VMs that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver advanced expertise to configure ProSight DPS to be compliant with regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security companies to provide web-based control and world-class protection for all your email traffic. The hybrid structure of Email Guard combines cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and saves network bandwidth and storage. Email Guard's onsite security gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to track and protect internal email that stays within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to diagram, monitor, optimize and debug their networking appliances like routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating appliances that need important software patches, or isolating performance issues. Find out more details about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by checking the state of critical assets that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your designated IT staff and your Progent consultant so all potential issues can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the environment is virtualized, it can be moved immediately to a different hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and organizing your network documentation, you can save up to half of time thrown away searching for vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an objective assessment of the health of their information system. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a more manageable Active Directory environment. Both also include a year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with data security standards, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent backup/recovery expert. The interview is intended to help assess your organization's preparedness either to block or recover quickly after a ransomware incident. Progent will work with you directly to gather information about your existing AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy an efficient security and backup/recovery environment that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.

Additional Support Services Available from Progent
Progent offers the skills of seasoned online consulting professionals for contract information technology programs. Progent's charges for longer-term development or consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these important areas of computer technology allows clients to execute critical initiatives economically and on schedule. Progent's special online consulting services include:

  • Help Desk Support
    Progent's Help Desk Call Center service offerings for businesses with environments that incorporate Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk consulting. Progent's Help Desk Call Center outsourcing support services are well suited for businesses who lack the budget to support an in-house Help Desk Call Center but who need quick response from an effective Help Desk Call Center with professional phone support as well as the ability to escalate the most challenging trouble tickets to advanced consultants.

    Progent's Help Desk consulting services can aid you in building an efficient new Help Desk or improving your existing one, identifying or enhancing Call Center software products to address the unique needs of your corporation, or providing temporary phone support personnel to reinforce your in-house Help Desk group to handle demanding events like software migrations, mass updates, or installing new business software.

    Progent's Call Center team of experienced information technology experts provides your computer users in Norfolk or anywhere in the state of Virginia quick access to a dependable technical support resource with substantial experience delivering phone help and online diagnostics for networks powered by Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk perception as a significant driver of company efficiency, and Progent's intent is to solve rather than merely track IT problems.

  • Business Applications Services: Training, Custom Development, and Troubleshooting
    Progent's Applications Consulting Team offers remote and in-depth engineering support and training in key business application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver consulting, custom programming, and education for Microsoft applications such as CRM, Office Project, MS Office Word, and Excel. To read additional information about Progent's consulting, customization, and training services, see Progent's Applications Experts Group.

  • Unified and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support including tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to plan and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate smoothly from a prior release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent offers businesses in Norfolk, or anywhere in the state of Virginia, remote IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to accommodate your business so that your network support is proactive rather than reactive. By uncovering potential problems before they expand into crashes, remote monitoring can head off disruptive and expensive information system breakdowns. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft networks, or environments powered by a variety of operating systems.
How Your Norfolk Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent phone-based expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Online Help, call 1-800-993-9400, or see Contact Progent. For offices and new ventures in Norfolk or anywhere in the state of Virginia, Progent's online computer support engineers can provide effective and cost-effective IT help the moment your organization needs it. Long experience offering online tech support has led to Microsoft Partner certification for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting capability and to refine remote connectivity technology to repair network problems quickly while eliminating the expense and lost productivity that comes with on-premises service calls.

Even if your Norfolk office relies on a regular freelance support technician or employs a full time organization that can handle common network issues, Progentís Microsoft certified engineers are available to provide an easy and transparent remote expansion of your on-site resources for situations when your regular service personnel either lack the bandwidth or the knowledge to resolve unexpected network crises or particularly challenging integration problems.

Benefits of Progent's Network Help for Companies in Norfolk
Progent's online support services allow your Norfolk company to have the advantages of timely, enterprise-grade IT support without the cost of managing a full-time IT organization. Your network will derive added business value by becoming more reliable, productive, and secure. Advantages to your company include:

  • Convenient remote expansion of your local support resources
    With most companies in Norfolk or anywhere in Virginia, local network support providers, whether made up of outside consultants or an internal IT staff, can deal with typical network issues. However, IT crises sometimes occur when your regular resources are too busy or absent, and some problems may be associated with technology that is unfamiliar to your onsite service technicians. In these instances, Progent's online support professionals provide a convenient, fast, and budget-friendly solution to augment your regular help and to convey useful information to improve your capability to deal with future issues in-house.

  • Reduced Dependence on Individual Consultants
    For network support, smaller offices commonly depend on independent freelance service providers. Although freelance service people have smaller internal costs than larger consulting organizations and can often charge marginally less, they are sometimes stretched too thin, making it impossible to respond quickly to crisis situations. If a freelance service provider is busy with another client, ill, on vacation, or in training, the absence of backup help may force your business to wait for assistance during an IT crisis. As your network expands, network downtime and trouble with critical applications are more expensive. The budget you thought you were saving on an independent can be consumed fast by reduced productivity. Progent provides a reliable source of reserve support experts to make sure your network remains available.

  • Build a Solid Basis for Seamless Expansion
    Companies often begin with an IT system created on a modest budget. Lacking a proper framework, slap-dash repairs often get piled onto a shaky foundation. As a company grows, reliability and expandability issues can hinder the success of the business. Such badly built environments require careful analysis, smart long-term planning, and wide technical knowledge to upgrade to a network architecture able to offer the stable foundation to handle vital business requirements and simplify future expansion.

  • Interact with Problem Solvers Rather Than Technology Sellers
    Smaller organizations need advice and technical education to navigate through an ever more complex maze of technology alternatives available for promoting business success and enhancing productivity. Businesses hardly need a computer consultant who is attempting to resell a specific vendor's technology. IT support and product sales can lead to a situation where the recommended solution is designed around a profitable technology rather than the genuine requirements of a client. Progent eliminates these dilemmas by selling just services instead of products. This enables Progent to match technical expertise with the real needs of clients.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's staff size, range of IT experience, fine tuned remote support tools, and familiarity with corporate IT allow offices to avoid the limitations of excessive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched internal resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified experts average more than ten years of real-world industry background, in the trenches of network support, performing a wide range of technical projects for an extensive mix of customers. Each Progent consultant shares a refined set of personal best practices which are combined into shared best practices training that Progent instills in its consulting staff. This means that you get not only expert IT capability, but also a support engineer with proven approaches for applying technical knowledge to fix real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for remote service and on-premises help per minute. As a result, you are billed just for received support. Progent does not demand a more expensive rate for after-hours or emergency service, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent applies no minimum fee and requires no monthly commitment for support services delivered during regular business hours. Many service organizations demand large minimum fees or charge for every quarter hour or longer. Progent's fine granularity avoids large invoices for quick fixes so you won't be forced to permit less critical problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has developed a comprehensive support reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or local service firms who provide minimal documentation or specifics of services performed, each service provided by Progent is tracked by full documentation. Every Progent consultant has use of the support documentation transmitted by every staff member to each customer. The discipline of documenting and archiving service activity results in more effective support and eliminates a slew of common misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to release the keys to the kingdom.

  • Automated Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few IT service companies to provide 24x7 system tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By uncovering possible issues before they result in downtime, system monitoring can keep your IT network from painful and costly service disruptions.
How Does My Business Start Getting Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.















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