Fast and Affordable Remote Technical Support for Norfolk IT Networks
Fast Online Help for Norfolk SystemsFor organizations located in Norfolk or anywhere in the state of Virginia, Progent offers online technical support for networks based on any mix of Microsoft, Cisco, Macintosh, or Linux platforms. Progent's Microsoft qualified professionals have provided online troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to handle challenging networking issues, as well as the services of CISSP-certified security engineers to help with advanced security design and diagnostic issues.

Progent's remote support engineers provide excellent leverage due to the fact that they have the practical background and have access to the sophisticated tools needed to resolve most information system problems quickly. Efficient support lowers immediate expenses since solutions require minimal chargeable consulting minutes. Remote support also avoids the cost of dispatching an engineer to your location. Your organization saves additionally in incidental expenses by minimizing or avoiding system outages and related losses resulting from business discontinuity, upset customers and vendors, unproductive employees, and de-focused management. Progent's advanced online technical support know-how is particularly important for businesses that depend on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an option.

Progent's pricing model for remote support is structured to leverage your IT service dollar. Progent bills per minute for phone assistance, so you are invoiced just for the support that you receive. In contrast to typical remote service firms, Progent requires no service activation fee or minimum fees. Progent's per-minute billing unit and simple policy for pricing prevent scenarios where fast repairs manage to turn into big invoices. Progent's skill at solving problems efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Services
Over the years, Progent has mastered a set of optimized technologies and field-proven processes that permit the maximum degree of efficiency for online technical support and troubleshooting for computer systems of any size. Progent offers safe VPN support for gateways from a variety of popular companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access permits the staff of Progent's remote service group to link to your environment remotely without violating network security.

Progent's powerful service reporting application maintains comprehensive documentation of the service that Progent's customers have received. Progent's team service personnel have the benefit of the history of all help provided to each customer by every engineer. This database of anomalies and solutions is organized as a readily exploitable support knowledge base that enables Progent's remote technical professionals to communicate their experiences company-wide to ensure that the value of Progent's technical support grows over time. Progent's advanced accreditations and formal relationships with key technology companies such as Cisco and Microsoft make available other vast technical support databases and allow priority response from vendors' in-house support staff so Progent's remote consulting specialists are able to come up with the most efficient solutions promptly.

Online support provided by Progent to clients in Norfolk and anywhere in the state of Virginia include:

Progent's ProSight Fixed-price Managed IT Services for Small and Mid-size Organizations
Progent offers a family of affordable, fixed-price managed services designed to allow small and mid-size organizations to utilize the same advanced IT solutions used by many of the world's top enterprises. Progent's ProSight portfolio of network management outsourcing services covers all key facets of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, and infrastructure health monitoring. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security companies to provide centralized management and comprehensive security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. Email Guard's cloud filter acts as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage. Email Guard's on-premises security gateway device adds a further level of analysis for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior analysis tools to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to manage the complete threat progression including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates your backup processes and enables fast restoration of vital data, apps and virtual machines that have become unavailable or damaged due to component failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery specialists can deliver world-class support to set up ProSight DPS to to comply with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map, track, optimize and debug their networking appliances such as routers, firewalls, and access points as well as servers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating complex management activities, WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding appliances that need important updates, or isolating performance issues. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system running efficiently by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT management personnel and your assigned Progent engineering consultant so that all potential problems can be addressed before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved immediately to a different hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

Special Consulting Programs Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for special IT projects. Billing charges for ongoing consulting projects are determined according to the level of expertise of the engineers involved. Progent's background in these special areas of computer technology allows clients to complete critical initiatives within budget and on time. Progent's project-based online consulting services include:

  • Help Desk Services
    Progent's Help Desk Call Center service options for organizations with environments that incorporate Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are ideal for organizations who lack the budget to build and maintain an in-house Call Center but who require fast response from a reliable Help Desk Call Center with professional telephone support as well as the ability to escalate complex tasks to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for larger businesses and operates as a transparent supplement to your existing Help Desk organization. Progent's Virtual Help Desk Call Center can operate as a an escalation alternative for the toughest network problems, or be available in hectic situations when your ordinary support engineers are swamped.

    Progent's Help Desk team of veteran information technology professionals provides your clients in Norfolk or anywhere in the state of Virginia quick contact with a dependable support group with extensive background offering telephone-based help and online repair service for networks powered by Microsoft, Cisco, Apple Mac, UNIX, or Linux technology. Progent's focus is to earn the Help Desk Call Center recognition as a major enabler of company success, and Progent's target is to fix rather than just annotate technical issues.

  • Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Consulting staff offers online advanced consulting expertise and training in key business application fields such as Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, programming, and training for Microsoft applications such as CRM, Project, Microsoft Office Word, and Microsoft Office Excel. For more information about Progent's expertise, custom development, and education offerings, see Progent's Business Application Experts Group.

  • Centralized and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10; seamless integration of multi-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from a previous version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent offers organizations in Norfolk, or anywhere in the state of Virginia, remote hybrid network monitoring and reporting by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager support. Progent can adapt Operations Manager to suit your environment so your computer support is proactive and automated. By exposing possible trouble spots before they cause full-scale emergencies, remote monitoring can ward off disruptive and costly network crises. Progent can also provide help with system monitoring products like Nagios and MRTG to troubleshoot UNIX/Linux, Sun Solaris, or Mac OS X environments, Microsoft systems, or systems that incorporate multiple platforms.
How Your Norfolk Company Can Contact Progent's Remote Service Experts
To contact Progent about emergency remote help with Microsoft, Mac OS X, or Linux computer systems, visit Progent's Urgent Online Help, call 1-800-993-9400, or go to Contact Progent. For organizations and new businesses in Norfolk or anywhere in the state of Virginia, Progent's online network support specialists can provide expert and economical system help the moment your organization requires it. More than a decade of providing online tech support has led to Microsoft Gold Partner certification for Progent's team of engineers and has allowed Progent to acquire high-end troubleshooting skills and to fine tune remote connectivity technology to fix network problems rapidly while eliminating the cost and lost productivity associated with in-person service visits.

Even if your Norfolk business relies on a local freelance support technician or employs an in-house organization that know how to handle typical computer problems, Progentís Microsoft certified consultants can provide a convenient and seamless virtual expansion of your local resources in cases when your regular service personnel either lack the bandwidth or the experience to fix sudden system emergencies or particularly complex integration problems.

Benefits of Progent's Network Help for Organizations in Norfolk
Progent's remote support services enable your Norfolk organization to experience the advantages of timely, enterprise-class IT support without the expense of managing a full-time IT staff. Your network will acquire added business value by becoming more available, productive, and protected. Benefits to your business include:

  • Seamless virtual expansion of your on-site IT resources
    With most organizations in Norfolk and throughout Virginia, local computer support resources, whether represented by freelance consultants or an internal maintenance staff, can deal with the majority of technical problems. On the other hand, major troubles sometimes occur when your regular support personnel are overstretched or absent, and some problems may stem from IT products that is beyond the scope of your usual support technicians. In these instances, Progent's online support experts give you a convenient, fast, and budget-friendly solution to augment your regular resources and to transfer useful knowledge to increase your capability to handle future problems locally.

  • Less Dependence on Freelance Service Providers
    For network support, smaller organizations often depend on independent freelance service providers. Although freelance consultants carry smaller overhead than larger service firms and can afford to charge marginally less, they are sometimes overextended, making it impossible to respond quickly to crisis situations. If a freelance service provider is busy with another customer, ill, on vacation, or in class, the lack of backup personnel may force your company to wait for assistance during an emergency. As your network expands, system unavailability and trouble with critical applications are more expensive. The money you thought you were conserving on a freelancer can be consumed fast by lost productivity. Progent provides an on-call source of reserve support experts to insure your IT system is always available.

  • Build a Scalable Foundation for Seamless Growth
    Companies typically begin with an IT architecture created on a modest budget. Without a robust infrastructure, band-aid fixes can get piled onto an unstable foundation. When a network grows, stability and expandability issues can hinder the success of the organization. Such poorly designed systems need proper assessment, intelligent strategic planning, and extensive IT expertise to evolve to a network infrastructure that can deliver the solid foundation to handle vital business requirements and simplify future expansion.

  • Interact with Solution Providers Instead of Product Sellers
    Smaller offices require guidance and technical education to negotiate an increasingly complex array of technology options available for accelerating business growth and enhancing productivity. These companies do not need a computer engineer who is attempting to earn a commission on a specific vendor's products. Network support and product selling can result in a scenario where the recommended solution is built around a predetermined technology rather than the true needs of a client. Progent avoids these conflicts by offering just services instead of products. This allows Progent to match technical consulting with the best interests of customers.

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner support firm and Progent's number of employees, depth of IT experience, fine tuned support software, and familiarity with corporate IT allow companies to avoid the limitations associated with exclusive reliance on smaller service organizations, individual freelance service providers, or over-stretched internal IT help.

Progent stands out by offering:

  • Certified Expertise in Microsoft's Complete Line of Servers
    Progent offers world-class support for Microsoftís leading server platforms with services that include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment consulting, Microsoft Windows Server 2008 expertise, Microsoft Windows Server 2003 maintenance, MS Exchange 2016 migration, Exchange Server 2013 integration, Exchange 2010 Server maintenance, Exchange Server 2007 and Exchange 2003 Server upgrades, plus Microsoft SQL Server 2016 upgrades, SQL Server 2014 consulting support, and SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-site visits by the minute. As a result, you pay exclusively for received support. Progent does not impose a higher rate for after-hours or priority support, and within California or in areas where Progent offers on-site service, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. In addition, Progent imposes no startup charge and asks no retainer for services provided during normal business hours. Many support organizations demand large minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with large bills for quick repairs so you will not be forced to permit less critical problems to fester.

  • Complete Records of Delivered Services
    Progent has developed a comprehensive service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or local service organizations who provide scant documentation or details of services done, every service provided by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service reports sent by each staff member to each customer. The practice of detailing and organizing service records allows more efficient service and avoids a slew of typical misfortunes such as when a service client is virtually held captive to a consultant who refuses to release the keys to the kingdom.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting firms to offer round-the-clock remote monitoring services based on Microsoft Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be proactive instead of reactive. By revealing possible problems before they result in downtime, system monitoring can save your information network from painful and expensive availability losses.
How Does Our Company Begin Getting Online Technical Help from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for IT help, visit Immediate Network Support.

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