Immediate Remote Troubleshooting for Norfolk Computer Networks
Fast Online Help for Norfolk NetworksFor organizations in Norfolk or anywhere in Virginia, Progent offers online support for information systems based on any mix of Microsoft, Cisco, Apple Mac, or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have delivered remote troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's clients.) Progent also can furnish the expertise of Cisco CCIE-certified network specialists to handle challenging infrastructure issues, as well as the services of CISA and CISM-certified security engineers to handle high-level security design and troubleshooting jobs.

Progent's online technical support experts offer excellent value due to the fact that they have the practical background and are equipped with the sophisticated tools necessary to resolve most network problems quickly. Efficient support lowers immediate costs because service calls require fewer billable minutes. Remote help also avoids the cost of sending an engineer to your location. Your company benefits even more with indirect costs by reducing or eliminating system downtime and associated costs due to business discontinuity, upset clients, idle workers, and de-focused management. Progent's extensive online technical support know-how is particularly important for businesses that are dependent on public clouds for vital network infrastructure or software such as Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's pricing policy for online help is designed to leverage your IT service investment. Progent charges by the minute for phone consulting, so you are invoiced just for the services that you actually get. In contrast to many online service firms, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for billing do away with situations where fast solutions manage to turn into major invoices. Progent's skill at solving technical issues efficiently means you spends less cash.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has refined a set of optimized tools and field-proven processes which allow the maximum level of efficiency for online consulting and repair for information networks of any size. Progent provides protected VPN support for VPN gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the staff of Progent's online support team to access your system remotely without compromising network security.

Progent's proven technical support database application stores comprehensive documentation of the support that Progent's customers have received. Progent's authorized consultants have access to the records of support rendered to each customer by every consultant. This database of problems and resolutions is organized as a readily accessible support database that allows Progent's online technical experts to share their experiences company-wide to make sure that the effectiveness of Progent's support grows daily. Progent's high-level accreditations and formal relationships with key industry leaders such as Cisco and Microsoft make available other vast support knowledge bases and allow priority response from vendors' internal product engineers so Progent's online consulting specialists are able to come up with the most efficient resolutions promptly.

Online support available from Progent to customers in Norfolk and anywhere in the state of Virginia include:

Special Consulting Programs Available from Progent
Progent can provide the services of world-class remote consulting experts for contract information technology projects. Progent's rates for longer-term development or consulting projects are determined according to the qualifications of the engineers involved. Progent's experience with these special areas of information technology allows clients to complete major projects within budget and on schedule. Progent's project-based online consulting services include:
  • Help Desk Call Center Support
    Progent's Help Desk Call Center service offerings for organizations with environments based on Microsoft, Cisco, Mac OS X, UNIX, or Linux products include full-service Help Desk outsourcing, virtual Help Desk support services, and Call Center consulting. Progent's Call Center outsourcing services are ideal for businesses who lack the money or time to build and maintain an internal Help Desk but who need fast communication with an effective Help Desk with proficient phone support plus the expertise to escalate complex tasks to advanced consultants.

    Progentís Virtual Help Desk Call Center is designed for bigger companies and operates as a transparent addition to your existing Call Center staff. Progent's Virtual Help Desk Call Center can serve as a an escalation alternative for the toughest technical issues, or be available in hectic situations when your other service providers are too busy.

    Progent's Call Center staff of seasoned network consultants provides your computer users in Norfolk or anywhere in the state of Virginia fast access to an effective support group with substantial experience delivering phone consulting and remote diagnostics for networks powered by Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk Call Center recognition as a significant driver of company efficiency, and Progent's intent is to fix instead of just annotate technical problems.

  • Applications Support: Education, Custom Programming, and Problem Solving
    Progent's Applications Consulting staff provides online advanced engineering support and education in special business application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also offers consulting, custom development, and training for familiar Microsoft applications such as Microsoft CRM, Microsoft Office Project, Microsoft Word, and Microsoft Office Excel. For additional information on Progent's expertise, custom programming, and education offerings, see Progent's Business Application Experts Team.

  • Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email security platform that uses the technology of top information security companies to provide web-based management and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a further level of analysis for incoming email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, DLP, and encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard Spam Filtering, Virus Defense, Content Filtering and Data Leakage Prevention.

  • ProSight Active Security Monitoring (ASM) Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis tools to defend endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to automate the complete malware attack lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and real-time network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight DPS Managed Backup
    ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end solution for secure backup/disaster recovery. For a low monthly cost, ProSight Data Protection Services automates and monitors your backup processes and allows rapid recovery of critical files, apps and virtual machines that have become lost or corrupted as a result of hardware breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements such as IPPA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical information. Learn more about ProSight DPS managed cloud backup.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; cohesive integration of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and configure a new implementation of System Center 2016, expand or tune your current one, migrate efficiently from a previous release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring Support
    Progent offers companies in Norfolk, or anywhere in the state of Virginia, online IT infrastructure monitoring and reporting by providing System Center Operations Manager (SCOM) expertise and System Center 2012 Operations Manager troubleshooting and support. Progent can customize Operations Manager to suit your environment so that your computer support is proactive rather than reactive. By exposing possible problems before they result in downtime, proactive monitoring can minimize disruptive and expensive information system crises. Progent can also utilize network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or Apple Mac systems, Microsoft networks, or environments powered by a variety of operating systems.
How Your Norfolk Company Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about urgent online assistance with Microsoft, Mac OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Remote Help, telephone 1-800-993-9400, or visit Contact Progent. For offices and startups in Norfolk or anywhere in the state of Virginia, Progent's online computer support engineers are ready to provide professional and cost-effective IT support the instant your company requires it. More than a decade of offering online tech support has led to Microsoft Gold status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting skills and to fine tune online access technology to solve IT problems quickly while eliminating the cost and lost time that comes with on-premises support visits.

Even if your Norfolk office deals with a regular independent consultant or maintains a full time organization that can handle ordinary computer issues, Progentís Microsoft certified engineers can still provide a convenient and transparent virtual extension of your on-site resources for situations when your usual service personnel either lack the bandwidth or the experience to deal with unexpected system crises or particularly complex integration projects.

Details of Progent's Online Network Services for Norfolk
Progent's online help, remote repair, network security consulting, and system administration services offer offices in Norfolk or throughout the state of Virginia the greatest leverage for your support budget. Whether you need one-time telephone support and remote troubleshooting or full-time Help Desk outsourcing support and network management, Progent's experts can provide your company world class IT support while allowing you to avoid the cost and hassle of carrying a full-service internal IT organization. Highlights of Progent's online help program include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's staff size, breadth of IT expertise, fine tuned support tools, and familiarity with enterprise networking allow companies to avoid the limitations of exclusive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal resources.

Progent stands out by offering:

  • In-depth Expertise in Microsoft's Complete Family of Servers
    Progent can provide world-class support for Microsoftís popular server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 migration and integration support, Microsoft Windows Server 2008 support, Microsoft Windows 2003 maintenance, MS Exchange Server 2016 migration, Exchange Server 2013 consulting, Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 migration, plus Microsoft SQL Server 2016 upgrades, Microsoft SQL Server 2014 consulting support, and SQL Server management support.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-premises help per minute. As a result, you are charged just for delivered services. Progent does not impose a higher rate for off-hours or emergency service, and within California or in regions where Progent offers in-person support, Progent does not bill for travel except for emergency calls where on-site time is less than 4 hours. In addition, Progent applies no initialization charge and asks no monthly commitment for support services provided during regular working hours. Many service organizations demand large minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity eliminates big bills for quick repairs so you won't be tempted to permit simple problems to stay unaddressed.

  • Complete Records of Delivered Services
    Progent has developed a comprehensive service reporting system that stores and formats detailed documentation for all billed services. Unlike some freelance consultants or small service firms who offer scant documentation or specifics of services performed, every service delivered by Progent is accompanied by full documentation. Every Progent staff member has access to the support documentation sent by every consultant to each customer. The practice of documenting and organizing service records allows more effective support and avoids a variety of common problems such as when a service client is virtually held captive to a consultant who wonít let go of the keys to the kingdom.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the few IT service companies to provide round-the-clock network tracking services based on MS Operations Manager. Microsoft Operations Manager causes your network support to be anticipatory rather than reactive. By uncovering possible problems before they cause downtime, network monitoring can keep your IT network from painful and expensive availability losses.
How Does Our Company Start Getting Online Technical Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Online Support.















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