Fast and Affordable Remote Help for Norfolk IT Networks
Urgent Online Consulting for Norfolk SystemsFor businesses located in Norfolk or anywhere in Virginia, Progent provides remote technical support for computer systems based on any combination of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft certified engineers have provided online troubleshooting to companies in every state in the U.S. (Refer to testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE-qualified network specialists to solve complex infrastructure problems, as well as the services of CISA and CISSP-accredited cybersecurity consultants to help with advanced security design and troubleshooting jobs.

Progent's remote support experts offer exceptional leverage because they possess the real-world experience and have access to the sophisticated technology needed to solve most information system issues quickly. Efficient support lowers immediate expenses because solutions accumulate fewer chargeable minutes. Online help also eliminates the cost of sending a consultant to your site. Your company saves additionally in indirect expenses by reducing or eliminating network downtime and related losses due to business disruption, disgruntled clients, unproductive workers, and de-focused management. Progent's extensive online consulting experience is especially helpful for businesses that rely on public clouds for critical network infrastructure or applications like Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing model for remote support is structured to stretch your IT service dollar. Progent charges by the minute for phone consulting, so you are charged exclusively for the services that you receive. Unlike many online service firms, Progent requires no service activation fee or minimum fees. Progent's per-minute granularity and clean model for pricing do away with situations where quick repairs somehow end up as substantial bills. Progent's penchant for dealing with technical issues efficiently means you saves money.

Progent's Online Consulting and Technical Support Expertise
Through years of experience, Progent has refined a set of customized technologies and field-tested methodologies which promote the maximum degree of efficiency for remote engineering help and repair for computer systems of any size. Progent provides secure VPN support for VPN gateways from multiple leading companies such as Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology allows the experts of Progent's remote service group to connect to your company's environment without compromising system security.

Progent's powerful technical support reporting system keeps detailed histories of all service that Progent's clients have received. Progent's authorized consultants have the benefit of the details of all help rendered to every customer by every Progent engineer. This database of trouble tickets and resolutions is structured as a quickly retrievable proprietary knowledge base that allows Progent's online technical engineers to share their knowledge with the whole team to ensure that the efficiency of Progent's support services improves daily. Progent's high-level accreditations and close associations with key vendors including Cisco and Microsoft make available additional massive support knowledge bases and allow fast response from vendors' in-house engineering staff so Progent's online consulting experts are able to find the most efficient resolutions in the least time.

Online technical services offered by Progent to customers in Norfolk and throughout the state of Virginia include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a selection of affordable, fixed-price services intended to enable small and medium-size businesses to utilize the same best-of-breed IT solutions used by some of the industry's leading corporations. The ProSight portfolio of IT management outsourcing services addresses all critical facets of information technology such as email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, VM hosting, and network asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior-based analysis tools to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-matching AV tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to automate the entire threat progression including protection, identification, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device management, and web filtering through leading-edge tools incorporated within one agent accessible from a unified console. Progent's security and virtualization experts can assist your business to design and implement a ProSight ESP deployment that meets your company's specific needs and that allows you achieve and demonstrate compliance with government and industry data security standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for urgent attention. Progent can also assist your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery (BDR). Available at a low monthly rate, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of vital files, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver world-class support to configure ProSight DPS to to comply with regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your business-critical information. Read more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of leading data security vendors to deliver web-based management and world-class protection for all your inbound and outbound email. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further level of inspection for incoming email. For outgoing email, the local gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller businesses to map out, track, optimize and debug their networking hardware like routers and switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are kept updated, copies and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when issues are detected. By automating tedious management activities, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, expanding your network, locating devices that need critical updates, or identifying the cause of performance problems. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the health of critical assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your designated IT personnel and your Progent engineering consultant so that any potential problems can be addressed before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to a different hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and protect information related to your network infrastructure, processes, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By updating and organizing your IT documentation, you can eliminate up to 50% of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size businesses to get an objective assessment of the overall health of their network. Powered by a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how well the deployment of your essential infrastructure assets adhere to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI such as a cleaner Active Directory system. Both also come with one year of cutting-edge remote network monitoring and management. Advantages can include simpler management, improved compliance with data security standards, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's preparedness to block or recover quickly after a ransomware attack. Progent will consult with you personally to gather information about your current AV defense and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow best practices to deploy an efficient security and backup/recovery environment that meets your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Additional Consulting Services Available from Progent
Progent offers the services of world-class online consulting professionals for contract IT projects. Billing rates for longer-term consulting projects are set based on the level of expertise of the consultants required. Progent's background in these special fields of information technology enables customers to execute major initiatives economically and on time. Progent's special online engineering solutions include:

  • Help Desk Services
    Progent's Call Center support programs for organizations with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include full-service Call Center outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Call Center outsourcing services are intended for organizations who lack the resources to create an in-house Help Desk but who require quick response from a reliable Help Desk with proficient telephone assistance plus the technical depth to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Help Desk is designed for larger businesses and serves as a transparent reinforcement of your current Helpdesk organization. Progent's Virtual Help Desk Call Center can act as a an escalation resource to handle the toughest network problems, or be ready in overflow situations when your other service providers are overwhelmed.

    Progent's Help Desk staff of veteran network professionals gives your computer users in Norfolk or anywhere in the state of Virginia immediate communication with a large network service resource with extensive experience providing telephone-based help and online troubleshooting for IT systems based on Windows, Cisco, Apple macOS and OS X, UNIX, or Linux products. Progent's concentration is to give the Help Desk Call Center the reputation as a significant driver of business efficiency, and Progent's intent is to fix instead of simply record network problems.

  • Business Applications Services: Education, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Group can supply remote professional consulting expertise and education in specific application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, customization, and training for familiar Microsoft applications including CRM, Microsoft Project, Microsoft Office 365 Word, and Office 365 Excel. To learn more information on Progent's consulting, custom development, and training offerings, refer to Progent's Applications Experts Services.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; cohesive integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can assist you to plan and install a new implementation of Microsoft System Center 2016, expand or optimize an existing one, migrate smoothly from an earlier version of System Center, or troubleshoot your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent can deliver companies in Norfolk, or anywhere in the state of Virginia, remote hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to fit your environment so that your network support is proactive and automated. By uncovering looming problems before they result in downtime, proactive monitoring can head off disruptive and costly service crises. Progent can also assist with server and infrastructure monitoring products such as Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or networks based on multiple platforms.
How Your Norfolk Business Can Contact Progent's Remote Technical Support Professionals
To get in touch with Progent about urgent phone-based help with Windows, macOS and OS X, or Linux environments, go to Progent's Urgent Online Help, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Norfolk or throughout the state of Virginia, Progent's online network support engineers can provide expert and cost-effective system support the instant your business requires it. More than a decade of delivering online repair services has led to Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to fine tune online access tools to repair computer problems quickly while eliminating the expense and lost time that comes with in-person service visits.

Even if your Norfolk office relies on a regular independent support technician or maintains a full time organization that know how to deal with typical network issues, Progentís Microsoft and Cisco certified engineers are available to offer an easy and seamless virtual extension of your local resources in cases when your regular service personnel either lack the availability or the knowledge to address unexpected network crises or particularly challenging integration projects.

Benefits of Progent's IT Support for Companies in Norfolk
Progent's remote IT consulting services allow your Norfolk company to enjoy the benefits of timely, enterprise-grade network support without the expense of managing a full-time IT staff. Your information system will acquire added business worth by being more reliable, productive, and secure. Benefits to your business include:

  • Seamless virtual expansion of your on-site support resources
    For most companies in Norfolk and throughout Virginia, nearby network support providers, whether made up of independent consultants or an in-house IT staff, can handle typical technical problems. On the other hand, serious problems might strike when your regular resources are too busy or absent, and some trouble may stem from technology that is unfamiliar to your usual support technicians. In these instances, Progent's online support experts provide a convenient, quick, and budget-friendly solution to supplement your regular resources and to transfer useful knowledge to increase your capability to resolve future issues in-house.

  • Reduced Reliance on Freelance Service Providers
    For IT maintenance, smaller offices often depend on individual freelance service providers. While independent consultants have less internal costs than larger service companies and can afford to charge lower rates, they are sometimes overbooked, making it impossible to respond rapidly to crisis situations. If an independent service provider is busy with another client, sick, on a trip, or in class, the lack of backup help may force your business to wait for assistance during an emergency. As your company grows, system downtime and problems with critical software are more expensive. The money you thought you were saving on an independent can be consumed fast by reduced productivity. Progent offers a ready source of reserve service expertise to make sure your network remains up and running.

  • Create a Solid Basis for Smooth Growth
    Businesses typically begin with an IT system created on a shoestring budget. Lacking a robust infrastructure, band-aid repairs can get piled on top of an unstable foundation. As a network grows, stability and scalability problems can impede the productivity of the business. Such badly built environments require proper assessment, smart strategic planning, and extensive technical knowledge to upgrade to a system infrastructure that can deliver the stable foundation to handle critical business requirements and simplify downstream growth.

  • Work with Solution Providers Rather Than Technology Resellers
    Smaller organizations require advice and technical education to navigate through an increasingly complicated array of product alternatives capable of accelerating business growth and enhancing efficiency. These companies hardly need a network consultant who is trying to earn a commission on a specific vendor's technology. IT consulting and product selling can result in a situation where the recommended solution is designed around a predetermined technology instead of the true needs of a business. Progent avoids these dilemmas by selling only services instead of products. This enables Progent to align IT expertise with the best interests of customers.

How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Partner support firm and Progent's number of employees, breadth of technical background, fine tuned remote support tools, and understanding of enterprise networking allow businesses to avoid the limitations associated with excessive dependence on smaller service firms, independent freelance consultants, or limited in-house resources.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified experts average more than a decade of real-world professional background, at the forefront of IT support, executing a broad variety of technical projects for an extensive array of businesses. Every Progent consultant shares a refined collection of personal best practices which are combined into company-wide leading practices training that Progent instills in its consulting team. This means that you get not only world-class IT capability, but also a consultant with proven methods for applying computer knowledge to solve actual network problems efficiently.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and in-person visits by the minute. As a result, you owe only for delivered services. Progent does not impose a higher rate for off-hours or urgent support, and within California or in regions where Progent offers on-premises support, Progent does not charge for travel except for emergency support where on-site work is less than four hours. In addition, Progent imposes no service activation fee and requires no monthly commitment for support services delivered during normal working hours. Many support organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity does away with large bills for fast solutions so you won't be forced to allow less critical problems to stay unaddressed.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to customers. By educating clients to handle problems that are within their comfort zone, Progent can concentrate on providing high-value services where Progent has little competition. Companies who work with trusted independent service providers or who maintain internal support staffs benefit when Progent passes on information about new technology and proven processes to make their networks more reliable, secure, and efficient.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the few consulting firms to provide round-the-clock network tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer support to be anticipatory rather than reactive. By uncovering possible issues before they result in lost productivity, network monitoring can save your information network from painful and costly availability losses.
How Does My Business Start Getting Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.















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