Even if your Norfolk company deals with a local independent support technician or maintains a full time organization that know how to deal with the majority of computer issues, Progent’s Microsoft and Cisco certified consultants offer an easy and transparent virtual expansion of your on-site resources for situations when your usual IT support personnel either lack the availability or the expertise to handle unexpected network emergencies or especially challenging integration projects.

Features of Progent's Remote Computer Services for Norfolk
Progent's phone support, remote repair, network security expertise, and network administration services give small offices in Norfolk or throughout the state of Virginia the greatest leverage for your IT budget. Whether you need one-time telephone help and Internet-based network repair or ongoing Help Desk outsourcing support and system management, Progent's experts can provide your office enterprise-level IT support while allowing you to eliminate the expense and hassle of maintaining a full-service in-house IT organization. Highlights of Progent's online help services include:

• Immediate Telephone Contact with Microsoft Qualified Experts
  Progent's staff of Microsoft-certified technicians can deliver fast and affordable expertise to small businesses in Norfolk and is also ideal for customers in more remote areas of Virginia that have a limited supply of consultants with proven expertise supporting Microsoft's current line of server platforms. All Progent phone support staff have at least 10 years of background integrating Microsoft products. As a Microsoft Gold Partner support company, Progent has the advantage of a wide range of Microsoft support utilities, service information, and continuing education.

• By the Minute Rates to Reduce Costs
  Progent offers online support on a minute-by-minute basis, so you are billed only for the services you use. Progent asks for no minimum charge for online help and imposes no ongoing retainer. This keeps you from paying big bills for simple fixes.

• Availability of Cisco Certified Network Design Professionals
  As a Certified Partner for Cisco, Progent can provide the services of on-staff professionals with expertise in planning, implementing, and managing networking environments powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or CCNP to help you build high-speed, high-availability, and secure infrastructure for wireline and wireless networking.

• Application Specialists Consulting
  Progent's core consulting services include system integration, Microsoft Exchange expertise, corporate security planning, and Help Desk Call Center support. Progent's Experts Team offers in-depth consulting support for specific business applications. Support available from the Application Experts staff includes:
  • Great Plains Software Support and Customization
  • Microsoft Dynamics Customer Relationship Management Help
  • Microsoft Office Project Expertise
  • MS Office Excel Consulting
  • Microsoft Office Help
  • Crystal Reports, Microsoft Office Access, and FRx Consulting
  • UNIX, Linux and Sun Solaris Support
  • Apple Macintosh Help
  By providing a convenient centralized resource for IT generalists and specialists, Progent is able to deliver fast, cost-effective, and comprehensive information technology solutions that meet the specific needs of your company.

• Sophisticated Remote Access Software
  Protected remote connectivity permits Progent's service experts to observe precisely what your customers see. This makes it easier to find quick solutions to issues that could otherwise demand an expensive personal visit. Effective online access software and expert engineers together allow Progent to repair most network issues quickly and affordably. Progent is an industry leader in online support and remote network analysis.

• Compatibility with Leading VPN Products
  Progent supports safe Virtual Private Network connectivity for gateways from leading VPN vendors including Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN online connectivity enables the engineers at Progent's Technical Response Center to access your network remotely without compromising network security.

• Round-the-Clock Service for Maximum Network Availability
  For small offices with line-of-business applications, Progent can provide round-the-clock remote support services. Combined with automated 24x7 network monitoring based on Microsoft Operations Manager, this service can help ensure high system uptime.

• Help Desk Call Center
  Progent's Help Desk Call Center services are designed especially for budget-conscious small offices whose clients require immediate recourse to a Help Desk Call Center with effective phone support and complete escalation capability.

Benefits of Progent's IT Support for Small Organizations in Norfolk
Progent's remote IT consulting services allow your City# small company to experience the advantages of timely, expert IT support without the expense of managing a full-time IT organization. Your information system will acquire added business value by becoming more available, productive, and protected. Advantages to your business include:

• Seamless virtual expansion of your on-site IT resources
  For most small businesses in Norfolk or anywhere in Virginia, nearby network service providers, whether consisting of outside consultants or a full-time maintenance staff, can handle typical technical issues. On the other hand, IT crises may occur when your regular support personnel are overstretched or absent, and some trouble may stem from technology that is unfamiliar to your local service technicians. In these situations, Progent's on-call support specialists give you a convenient, quick, and economical way to augment your regular help and to convey valuable knowledge to improve your capability to handle future problems locally.

• Less Reliance on Individual Service Providers
  For IT support, small offices often rely on individual freelance service providers. Although freelance consultants carry smaller overhead than big consulting organizations and can often charge marginally less, they are often overextended, making it impossible to respond quickly to urgent situations. If a freelance service provider is occupied with another client, ill, on a trip, or in class, the absence of fallback personnel may require your business to go without help during an IT crisis. As your company grows, system downtime and trouble with critical applications are more costly. The money you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers a reliable source of reserve support experts to insure your IT system stays available.

• Create a Scalable Foundation for Seamless Expansion
  Small companies typically start with an information system implemented on a modest budget. Lacking a robust infrastructure, slap-dash fixes often get thrown onto a weak foundation. As a company grows, reliability and scalability issues can impede the success of the organization. These poorly built systems need careful analysis, intelligent long-term planning, and broad-based IT expertise to upgrade to a system architecture that can deliver the solid foundation to meet vital business demands and simplify future growth.

• Interact with Solution Providers Instead of Product Resellers
  Small businesses need advice and technical education to navigate through an increasingly complex array of product options available for promoting business growth and improving efficiency. These companies do not need a network consultant who is attempting to earn a commission on a certain vendor's products. Network support and product sales can lead to a scenario where the recommended solution is designed around a profitable product instead of the true requirements of a small business. Progent eliminates these conflicts of interest by offering just services instead of products. This allows Progent to match technical expertise with the real needs of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Partner consulting company and Progent's number of employees, breadth of technical knowledge, refined remote support software, and understanding of enterprise networking enable small offices to avoid the pitfalls associated with exclusive dependence on smaller consulting organizations, independent freelance consultants, or limited internal resources.

Progent stands out by providing:

• In-depth Expertise in Microsoft's Complete Range of Servers
  Progent can provide in-depth expertise for Microsoft’s leading server platforms with services that include Windows Server 2003 consulting, Windows 2000 Server migration, Windows NT Server upgrades, Microsoft Exchange Server 2003 help, Exchange 5.5 Server and Microsoft Exchange 2000 Server moves, and Microsoft SQL Server 2005 help.

• Best Practices
  Progent’s staff of Microsoft and Cisco qualified experts average more than a decade of real-world professional experience, in the trenches of IT service, executing a broad range of IT tasks for a large array of clients. Every Progent consultant shares a proven set of personal best practices which are combined into company-wide best practices standards that Progent teaches its consulting staff. This guarantees that you get not only world-class technical help, but also a support engineer with field-tested approaches for using computer knowledge to solve real-world IT problems rapidly.

• Value Pricing
  Progent's pricing policy is to charge for phone support and in-person help per minute. Consequently, you are invoiced just for received support. Progent does not demand a higher rate for off-hours or emergency service, and within California or in areas where Progent provides on-site support, Progent does not bill for travel except for urgent support where on-site work is less than 4 hours. In addition, Progent applies no initialization charge and requires no retainer. Many service organizations impose large minimum fees or charge for every quarter hour or longer. Progent's small granularity eliminates large invoices for quick solutions so you won't be tempted to permit simple problems to fester.

• Full Documentation of IT Services
  Progent has created a comprehensive service reporting system that records and formats detailed documentation for all billed services. Unlike many independent consultants or small service organizations who offer minimal documentation or details of tasks done, every service provided by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the service reports sent by every staff member to every client. The practice of detailing and archiving service activity allows more efficient service and eliminates a variety of typical problems such as when a service client is effectively held hostage to a consultant who refuses to release the keys to the kingdom.

• Knowledge Transfer
  Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to deal with problems that are within their comfort zone, Progent can concentrate on providing hard-to-find skills where Progent faces few competitors. Businesses who utilize trusted freelance consultants or who maintain internal IT personnel benefit when Progent transfers information about new technology and proven methodologies to make their IT environments more robust, secure, and productive.

• Automated Server Monitoring with Microsoft Operations Manager
  Progent is one of the few consulting companies to provide 24x7 network tracking services powered by Microsoft Operations Manager. MOM causes your network maintenance to be proactive rather than reactive. By uncovering possible problems before they result in lost productivity, network monitoring can keep your IT network from stressful and costly availability losses.

How Does Our Company Start Getting Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support offerings or to learn more about Progent's online support options, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for IT help, visit Immediate Urgent Support.