Affordable Computer Tech Support from Microsoft and Cisco Qualified Professionals for Businesses in Norman, OK
By delivering world-class support whenever you need it, providing in-depth expertise for critical applications, providing innovative services like virtual server hosting, billing only for help delivered, and requiring no setup fees or retainers for standard services, Progent allows you to increase the competitive value of your information system and reduce support costs. Progent understands that network protection, dependability, and performance are as critical to small companies as to large corporations but that small companies don't have the leverage to invest heavily in computer networks and in-house service groups. Progent's fundamental value proposition is that no network support organization can equal Progent's ability to provide the IT support your business requires when you need it and at prices you can afford.

For mid-size and large companies, Progent can provide co-sourcing services to add to the technical skills of your in-house network service personnel. Co-sourcing can reduce expenses and help meet schedules for big projects such as application design and development, disaster recovery planning, network security audits, office consolidations, or technology migrations.

Progent can also offer access to certified experts to assist your business to plan and execute your cloud computing strategy.

Popular Areas of Expertise Serviced by Progent for Business Networks in Norman, Oklahoma
Progent's nationwide group of industry certified consultants offers help for virtually all facets of network technology found in businesses of any size. Practice areas served by Progent in and around Norman include:

Support Delivery Alternatives Available for Norman, Oklahoma Businesses
Progent offers a variety of options for providing small and midsize businesses with affordable computer services for troubleshooting, system architecture, hosting, and IT management outsourcing. Progent's paradigm for delivering network support services is based on the Call Center structure familiar to big IT groups. Progent's Contact Center Support Mechanism promotes rapid support, thorough service documentation, dependable follow-through, and strict cost control for an array of IT service delivery options that include remote troubleshooting, in-person help, top-level consulting, as well as server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers urgent and scheduled online service for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the United States and globally. Progent's certified support professionals can assist customers to troubleshoot and fix network issues without the expense or time loss of in-person service calls. The background of Progent's network consultants allows them to resolve the majority of network problems rapidly. For the most complex problems, Progent's depth of knowledge allows the support team to escalate trouble tickets to world-class specialists. Progent offers a streamlined, web-accessible signup procedure for first-time customers to address emergency network problems and Progent bills by the minute with zero sign-up fees or minimums, so you pay only for the help you receive. Experts available remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISA-certified security engineers. Learn additional details about Progent's online computer support expertise.

  • On-site Support
    Progent offers on-site computer support for registered customers in larger cities in the U.S. Progent's onsite service technicians can work in conjunction with Progent's online support experts to deliver small companies the best of both worlds: onsite support technicians when you need them as well as the remote expertise of Progent's seasoned staff of IT consultants, security professionals, and business application programmers. The wait time for in-person support calls is typically under one business day. There is no sign-up or retainer fee for becoming a Progent client for onsite support. Find out more details about why to register for Progent's in-person computer service.

  • Help Desk Call Center
    Progent's Helpdesk Services are intended for all businesses and local governments who need fast and reliable access to a professional Help Desk Call Center with efficient phone support, online troubleshooting tools, and sufficient technical strength for full escalation. Since smaller businesses typically are constrained by tight information technology budgets and can spare little management bandwidth for handling network support tasks, Progent's Contact Center Services could be the most cost-effective way to ensure that small business computer networks stay up and running. Learn more details about Progent's Help Desk outsourcing services.

  • Consulting Services
    Progent offers small businesses budget-friendly availability of world-class consultants who can provide help with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server expertise, Cisco network infrastructure, network protection consulting, non-stop network design, virtual server solutions, plus configuration, customization and training for small business programs including financials, operations, management reporting, sales automation, and office productivity suites. Progent can help with short-term projects such as site moves and massive system upgrades, extended initiatives such as management information software programming and customization, relational database software development and DBA services, and web design, on-going services such as Microsoft System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure monitoring and system administration, or urgent services like data restoration and malware removal.

  • Application Server Hosting
    Progent offers hosting for critical business applications like Exchange and Microsoft SQL in order to provide small and midsize businesses with greater degrees of dependability, security, and recoverability than is possible with the class of in-house data center that is realistically affordable for most small and midsize companies. Because Progent uses the same facilities that support the equipment of some of the world's biggest IT companies, Progent can eliminate the cost of creating and maintaining the infrastructure required for enterprise-class environmental control, electrical failover, and uninterruptible Internet access. For hosted application servers, Progent can also ensure that upgrades and service packs remain updated, security and efficiency is constantly monitored, and systems and data files are regularly backed up and ready for full and prompt restoration. Learn more about Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers comprehensive hosting for all of a small organization's production servers in a setting that not only delivers the top degree of availability and scalability but that is also convenient for clients to transfer to another service firm or to move internally when your business situation warrants it. Progent's Private Cloud hosting service is structured around tested virtual server technologies that permit small businesses with multi-vendor environments to save significantly on the costs of hardware, infrastructure maintenance, and IT management while getting enterprise-class reliability and an unprecedented level of vendor options. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally administered service, can support the mixed- OS and loosely standardized environments common with small businesses, and keeps control of the licenses in the customer's hands so that moving to a different virtualized system is fast, reliable, and inexpensive. This eliminates ending up a prisoner of a single hosting service while still offering all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Services
    Progent can provide advanced remote support to help businesses of all sizes connect their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to plan and administer cost-effective environments that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid topologies that combine on-premises IT assets as well as cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of public cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of background delivering high-level consulting expertise remotely, and Progent can help you complete your cloud migration initiatives on schedule and within your budget.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight series of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading information security companies to provide centralized control and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a further level of analysis for incoming email. For outbound email, the on-premises gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage protection.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates next generation behavior analysis tools to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to manage the entire malware attack progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services from Progent provide small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup activities and enables fast recovery of critical files, apps and VMs that have become unavailable or damaged due to component failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, monitor, enhance and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating complex network management activities, WAN Watch can knock hours off common chores like network mapping, reconfiguring your network, locating devices that require critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system operating at peak levels by tracking the state of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT personnel and your Progent consultant so that all looming problems can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about impending expirations of SSLs or domains. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the overall health of their information system. Based on a selection of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, better compliance with government and industry security standards, higher utilization of IT resources, quicker problem resolution, more reliable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance expert. The interview is designed to assess your organization's preparedness either to stop or recover rapidly after a ransomware incident. Progent will consult with you directly to gather information about your existing antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective AV and backup system that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Special Benefits of Working with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is an acknowledged expert at the fundamental network software and office productivity applications used by most small and mid-size companies and local governments. As a Cisco-authorized partner, Progent also offers help for an ever more complex collection of network products including firewalls, switches, routers, VoIP options, and wireless connectivity. Furthermore, Progent's CISSP-qualified security consultants, CISM-qualified security engineers, CISA-qualified security audit specialists and GIAC-certified information assurance experts offer a business-wide perspective on system protection and can assist with advanced security projects like SIEM solutions to help enterprises comply with industry guidelines and statutory requirements for network information protection and incident reporting.

The breadth and depth of Progent's engineering staff offer a unique array of advantages to organizations wishing to maximize the business value of their IT network within an affordable budget. These benefits include:

  • Best Industry Methodology
    Progentís staff of Microsoft and Cisco certified consultants average longer than ten years of hands-on professional background, at the front lines of network service, performing a broad variety of technical projects for a large mix of businesses. Each Progent support professional shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support team. This means that you get not just world-class IT skills, but also a support engineer with proven approaches for repairing real-world network problems efficiently. Read more details about Progent's best practices for network consulting.

  • Efficient Pricing Structure
    Progent's pricing model is to charge for phone support and in-person help per minute. Consequently, you are invoiced only for delivered support. Progent does not impose a more expensive rate for after-hours or priority support, and Progent does not bill for travel except for emergency calls where on-site time is less than four hours. Also, Progent applies no sign-up charge and asks no monthly commitment for support services delivered during normal working hours. Many support firms impose large minimum fees or charge in increments of fifteen minutes or more. Progent's one-minute pricing granularity eliminates king-size invoices for quick solutions. An additional benefit of by-the-minute invoicing is that your company are less inclined to permit simple problems to stay unaddressed until they become major problems. Read additional information concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Network Services
    Progent has developed a comprehensive support reporting system that records and organizes complete documentation for all billed services. Unlike some independent consultants or local service firms who offer minimal documentation or specifics of services performed, every service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service documentation given by every consultant to each client. The practice of documenting and archiving service records results in more efficient support and avoids a variety of typical misfortunes such as when a service client is virtually held captive to a consultant who wonít let go of the keys to the kingdom. Learn more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to clients. By teaching customers to handle technical issues that are within their comfort zone, Progent can concentrate on offering high-value services where Progent has few competitors. Small companies who work with freelance consultants or who employ in-house support personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their networks more robust, secure, and productive. Read more concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Norman, Oklahoma company needs to contact Progent about IT outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Immediate Online Network Support
For fast remote technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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