Expert Online Help for Norman, Oklahoma Small Business Computers from Certified Engineers
Small businesses have traditionally been underserved by major IT support organizations. Some small companies permit themselves to become dangerously dependent on individual engineers or small consulting organizations who lack the bandwidth or broad knowledge to respond promptly or efficiently to network emergencies. Still other small businesses turn to giant service providers that employ personnel trained to offer standardized fixes for common problems but who are missing the background and technical scope to deal with the diversity of configurations and lack of standardization that characterizes small company IT networks.

Progent's proven methodology for delivering affordable and effective network service to small businesses has made Progent among the premiere Microsoft network service firms in the country. Progent has provided online support to small businesses in every state in the country and offers in-person support in almost all zip codes.

For larger businesses, Progent offers co-sourcing and project management support to reinforce the technical skills of your in-house IT service staff. This can save money and help meet schedules for major projects such as software development, disaster recover/business continuity planning and testing, security audits, merging datacenters, or software migrations and upgrades.

Progent can also provide access to accredited consultants to assist your business to design and implement your cloud strategy.

Main Products and Technologies Supported by Progent for Businesses in Norman, Oklahoma
Progent provides the services of qualified experts for all aspects of information technology found in small companies. Technologies serviced by Progent include:

Service Delivery Options Available for Norman, Oklahoma Companies
Progent offers a selection of alternatives for providing small businesses with affordable computer services for troubleshooting, system architecture, hosting services, and network management outsourcing. Progent's paradigm for delivering network support services is based on the Help Desk structure familiar to big IT groups. Progent's Help Desk Call Center Service Mechanism promotes fast support, comprehensive activity documentation, dependable follow-through, and strict expense control across an array of network support delivery options that include online repairs, in-person support, top-level consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center offers urgent and scheduled remote support for Windows, Linux, Apple Mac, and Cisco-based environments in the United States and worldwide. Progent's certified support experts can help customers to troubleshoot and fix network problems without the expense or delay of travel for onsite support visits. The experience of Progent's network consultants makes it possible to resolve the majority of IT problems rapidly. For the most complex problems, Progent's depth of knowledge makes it possible to escalate troubleshooting tasks to advanced subject matter experts. Progent provides a convenient, web-accessible registration procedure for new customers to accommodate emergency situations and Progent charges per minute with zero startup charges or time minimums, so you are invoiced only for the help you get. Experts you can access online include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and CISSP-certified security professionals. Find out additional information about Progent's remote network troubleshooting services.

  • Onsite Service
    Progent offers on-site computer support for registered clients in major metropolitan areas in the U.S. Progent's on-site support technicians can work in conjunction with Progent's remote support engineers to give small companies the optimal solution: hands-on support technicians when you require them as well as the remote help of Progent's seasoned staff of network engineers, security professionals, and business application programmers. The response time for on-site support calls is typically less than one business day. There is no start-up or retainer charge for becoming a Progent client for on-premises service. Find out more about how to sign up for Progent's in-person computer service.

  • Help Desk
    Progent's Contact Center Services are designed for all businesses and local governments who need fast and dependable access to a professional Help Desk Call Center with efficient phone support, online repair capability, and enough technical depth for full escalation. Because smaller companies usually have tight information technology budgets and can spare scant management bandwidth for handling IT support, Progent's Help Desk Outsourcing Services can be the most efficient option to ensure that business information systems are always up and running. Learn more concerning Progent's Helpdesk outsourcing services.

  • IT Consulting Services
    Progent provides small businesses budget-friendly access to enterprise-class consultants who can provide help with critical products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application expertise, Cisco network architecture, network security engineering, fault tolerant it system consulting, server virtualization strategies, plus configuration, customization and training for small business applications such as financials, ERP, management reporting, sales automation, and office productivity suites. Progent can provide assistance with one-shot projects including office moves and major software upgrades, longer term initiatives like business information application programming and customization, relational database software development and DBA support, and web development, on-going support such as System Center 2012 Operations Manager support and SCOM 2016 consulting for IT infrastructure health monitoring and network management, or urgent response like data restoration and virus removal.

  • Application Hosting
    Progent can host key business applications such as Exchange Server and Microsoft SQL to provide small and midsize companies with greater levels of dependability, security, and performance than is feasible using the class of internal data center that is achievable for most small and midsize companies. Because Progent uses the same facilities that support the equipment of some of the planet's largest information technology companies, Progent can save you the investment in creating and maintaining the infrastructure required for enterprise-class cooling, power backup, and uninterruptible Internet access. For managed application servers, Progent can also ensure that patches and service packs stay current, protection and efficiency is continually monitored, and systems and data files are regularly backed up and ready for full and rapid recovery. Learn additional information about Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting for the entirety of a small organization's production servers in an environment that not only delivers the top level of availability and scalability but that is also convenient for clients to transfer to another support provider or to bring internally when your situation calls for it. Progent's Private Cloud hosting is founded on tested virtual server techniques that permit companies with multi-vendor networks to benefit significantly on the expense of capital equipment, system maintenance, and network management while achieving enterprise-class availability and an unparalleled degree of vendor independence. In contrast to conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-based software in one centrally managed package, can handle the mixed- platform and non- standardized networks common with small businesses, and retains control of the software licenses in the client's possession so that migrating to a different virtualized system is quick, reliable, and affordable. This avoids becoming a prisoner of a single hosting service while still offering all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Integration Services
    Progent can provide expert remote support to help companies of all sizes integrate their information networks with popular public clouds including Azure and Amazon AWS. Progent can help you to plan and administer cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid topologies that combine on-premises IT assets as well as cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of public cloud integration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure planning and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Information Assurance
Progent's value-priced ProSight line of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security platform that incorporates the technology of leading data security companies to provide centralized control and comprehensive protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis technology to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud-based resources and provides a single platform to address the complete malware attack lifecycle including filtering, identification, mitigation, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup processes and enables rapid recovery of critical files, applications and VMs that have become unavailable or damaged due to component failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical data. Read more about ProSight DPS managed backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, optimize and debug their networking hardware like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating tedious network management activities, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, locating devices that need important updates, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Automated Management
    ProSight Systems Watch is Progentís server and desktop and management subscription service that uses advanced remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the health of critical computers that power your information system. When ProSight Systems Watch uncovers a problem, an alert is transmitted immediately to your designated IT staff and your Progent consultant so any potential problems can be addressed before they can disrupt productivity Find out more about ProSight Systems Watch server and desktop remote monitoring and management consulting.

Why Progent Is the Smart Choice for Norman, Oklahoma Small Businesses
Progent's staff size, breadth of information technology skill, and familiarity with enterprise network support enable small and midsize businesses to avoid the problems related to over reliance on thinly staffed service firms or individual consultants.

Working with Progent enables your business to:

  • Prevent Excessive Reliance on Individual Consultants
    For network services, small businesses often rely excessively on individual consultants. Though freelance service providers carry lower overhead than more substantial support organizations and can afford to charge nominally smaller rates, freelancers are often spread too thin to react rapidly to urgent network problems. If an independent engineer is busy with another client, ill, on vacation, or in class, the absence of backup personnel may force your business to wait for help during a crisis. As your small business grows, network unavailability or problems with critical applications get more expensive. The dollars you believed you were saving on a freelancer can disappear quickly due to lost output. Also, when freelance engineers encounter unfamiliar problems, the lack of a large engineering team to depend on for assistance requires them to learn in place while your organization ends up with the costs for their continuing education.

  • Gain Access to Experts in Complex Information Technology Solutions
    The majority of smaller support firms or independent engineers specializing in small business network support are capable of delivering connect-the-dots fixes but don't have the seasoning to work cost-effectively with complicated IT infrastructures with mixed operating systems, many locations, VoIP implementations, mobile clients, interconnected financial and analytical applications, data-driven web sites, and custom business software. Progent's background with global enterprises and Progent's extensive staff of experts can benefit your business because enterprise environments are characteristically complex, support problems demand thorough understanding of in many technical areas, and achieving a high level of robustness, reliability, and protection calls for industry-tested best practices.

  • Create a Solid Foundation for Seamless Growth
    Small businesses often start with a network cobbled together on a tight budget. Lacking a carefully designed basis, a sequence of band-aid repairs commonly get tossed on top of a weak foundation. As a business grows, stability and expandability issues can hinder the success of the business. These environments require proper evaluation, intelligent strategic analysis, and broad-based experience to upgrade to a network infrastructure that will provide the solid basis to handle current business needs and support downstream expansion.

  • Partner with Solution Consultants, Not Resellers
    Small companies require direction and education to work through an increasingly complex maze of technology options available for enabling growth and improving efficiency. They do not need an IT consultant or service organization that attempts to promote a product. Progent eliminates conflicts of interest by not selling hardware and software. Progent provides consulting and services exclusively. This allows Progent to match consulting services with the genuine needs of clients. Mixing IT support and product selling can result in a situation where the proposed solution is based on a predetermined vendor instead of being based on the actual needs of a customer.

Contact Progent
If your Norman, Oklahoma business needs to get in touch with Progent about IT outsourcing, consulting, or technical support services, call 800-993-9400 or visit Contact Progent.

Fast Remote Technical Assistance
For immediate remote help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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