Low-cost Network Support from Microsoft and Cisco Certified Experts for Businesses in Norman, OK
By delivering professional know-how whenever you need it, making available specialized knowledge for critical business applications, offering high-value services such as virtual data center hosting, billing solely for services you receive, and charging no setup or retainer fees for standard services, Progent enables your company to maximize the business value of your information network and minimize support costs. Progent recognizes that information system security, dependability, and performance are just as critical to small companies as to major corporations but that small companies don't have the leverage to spend aggressively in information technology and in-house support groups. Progent's fundamental value proposition is that no IT support firm can match Progent's ability to provide the IT support your company requires when you need it and at a cost you can justify.

For mid-size and large companies, Progent offers co-sourcing and project management services to reinforce the subject matter expertise of your in-house IT support team. This can save money and help meet schedules for big projects such as software development, business continuity preparedness, network security audits, merging datacenters, or software migrations and upgrades.

Progent can also offer access to certified experts to help your business to design and execute a sensible cloud strategy.

Core Products and Technologies Supported by Progent for Business Networks in Norman, Oklahoma
Progent provides the support of accredited consultants for all facets of network technology found in small companies. Technologies supported by Progent include:

Support Delivery Options Available for Norman, Oklahoma Businesses
Progent has a variety of alternatives for providing small and midsize companies with affordable computer services for troubleshooting, system architecture, hosting services, and network administration. Progent's model for delivering network support services is built on the Help Desk operational structure familiar to big IT organizations. Progent's Helpdesk Service Mechanism ensures fast support, thorough activity documentation, reliable follow-up, and tight cost control for a range of network service delivery options that include online repairs, on-premises help, high-end consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center offers urgent and routine remote support for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and worldwide. Progent's certified support experts can assist customers to analyze and fix hardware and software issues without the expense or delay of on-premises support calls. The background of Progent's IT engineers allows them to handle the majority of IT problems quickly. For complex problems, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced specialists. Progent offers a convenient, web-based signup process for first-time customers to accommodate emergency situations and Progent bills per minute with zero sign-up charges or time minimums, so you are invoiced only for the assistance you get. Experts available online include Cisco-qualified CCIE network engineers, Microsoft-certified MCSEs, and CISM-certified security engineers. Find out additional details about Progent's remote network troubleshooting expertise.

  • On-site Support
    Progent provides onsite computer support for registered clients in major metropolitan areas in the U.S. Progent's on-site support technicians can work in tandem with Progent's remote support engineers to give small businesses the optimal solution: onsite service technicians when you require them plus the on-line help of Progent's seasoned team of network consultants, security specialists, and business software developers. The wait time for on-site service visits is usually under 24 hours. Progent requires no start-up or retainer fee for becoming a Progent customer for on-premises support. Find out more details concerning how to sign up for Progent's onsite computer support services.

  • Help Desk Call Center
    Progent's Contact Center Services are intended for all companies who need prompt and dependable support from a professional Helpdesk with effective phone assistance, remote troubleshooting tools, and sufficient technical strength for full escalation. Since small and midsize companies typically have tight IT budgets and can provide little executive attention for handling IT support, Progent's Contact Center Outsourcing Services can be the most cost-effective option to make sure that business information networks are always up and running. Learn more about Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Expertise
    Progent offers small companies budget-friendly availability of world-class consultants who can provide help with critical products and technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server and application expertise, Cisco network architecture, company-wide network protection consulting, non-stop it system design, virtual server solutions, plus configuration, customization and support for business programs such as financials, ERP and MRP, reporting, sales automation, and office productivity suites. Progent can provide assistance with one-shot projects including office moves and major system migrations, extended projects like business reporting software development and customization, relational database application development and DBA support, and web development, continuing services including server monitoring and system management, or emergency response like disaster recovery and malware cleanup.

  • Application Hosting
    Progent offers hosting for vital business applications like Exchange Server and MS SQL in order to provide small and midsize businesses with greater degrees of dependability, security, and recoverability than is possible using the type of internal data center that is realistically affordable for the majority of small organizations. Since Progent uses the same data centers that support the gear of some of the world's biggest information technology organizations, Progent can save you the cost of building and managing the systems required for enterprise-class cooling, electrical failover, and redundant Internet connectivity. For hosted application servers, Progent can also make sure that patches and revisions stay updated, security and efficiency is constantly monitored, and systems are consistently backed up and available for complete and rapid recovery. Learn more about Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting for all of a small organization's servers in an environment that not only provides the top level of dependability and expandability but that is also convenient for customers to migrate to a different service provider or to move internally whenever your business situation calls for it. Progent's Private Cloud hosting service is built around proven virtualization techniques that allow businesses with multi-vendor environments to save dramatically on the costs of capital equipment, system support, and network administration while achieving enterprise-class availability and an unprecedented level of vendor options. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in one centrally administered service, can handle the mixed- OS and non- standardized networks common with smaller businesses, and retains control of the licenses in the customer's hands so that moving to a different virtual host is quick, safe, and inexpensive. This eliminates becoming a captive to a single hosting provider while still providing all the economies associated with SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent offers advanced online consulting services to help companies of all sizes connect their information networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to plan and administer cost-effective environments that can include Windows and Linux systems and apps in both cloud-only systems or in hybrid topologies that seamlessly combine local IT assets along with cloud services. To assist you to integrate cloud services with networks, Progent offers a variety of public cloud migration services that include Office 365 integration with on-premises Exchange deployments, Azure planning and deployment services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience providing high-level consulting services remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.

Why Progent Offers the Smart Choice for Norman, Oklahoma Businesses
Progent's size, breadth and depth of technical skill, and experience with corporate IT support enable small businesses to sidestep the problems related to excessive reliance on thinly staffed service organizations or independent engineers.

Teaming with Progent's Experts enables your small business to:

  • Prevent Over Reliance on Freelance Support Consultants
    For IT support, smaller companies often rely excessively on freelance engineers. Although freelance service providers have lower expenses than larger IT service organizations and can typically bill apparently smaller rates, freelancers are frequently spread too thin to react rapidly to critical situations. If a freelance consultant is busy with another customer, sick, on travelling, or in training, the absence of replacement personnel may force your company to go without help during an emergency. The more your company expands, network downtime or problems with line-of-business programs get more expensive. The money you thought you were conserving on a freelancer can be eaten up fast due to lower productivity. Also, when independent consultants encounter new technologies, the unavailability of a big engineering group to depend on for assistance forces them to learn on the job while your business winds up with the costs for their ongoing education.

  • Gain Access to Expertise in Advanced Information Technology Solutions
    Many smaller service firms or freelance engineers who concentrate on small business IT consulting may excel at providing connect-the-dots solutions but don't have the background to work cost-effectively with complicated IT configurations that have a variety of platforms, multiple offices, Voice over IP implementations, mobile workers, interconnected accounting and analytical applications, eCommerce, and specialized line-of-business applications. Progent's experience with global enterprises and Progent's extensive staff of experts can benefit your small business because big-company networks are by nature complicated, support problems demand in-depth knowledge in numerous technical areas, and reaching an acceptable level of robustness, availability, and security requires industry-tested leading practices.

  • Build a Solid Foundation for Seamless Growth
    Small companies often start with a network cobbled together on a tight budget. Lacking a proper basis, a sequence of ad hoc fixes commonly get piled onto of a marginal structure. As a business grows, reliability and expandability problems can obstruct the success of the organization. These environments require proper assessment, smart business planning, and in-depth expertise to migrate to an IT environment that will act as the reliable basis to handle critical business needs and support future expansion.

  • Work with Solution Consultants, Not Product Vendors
    Small businesses require guidance and insight to work through an increasingly complicated array of IT alternatives offered for accelerating growth and improving productivity. They do not need an IT consultant or service organization that attempts to promote products. Progent eliminates conflicts of interest by not selling any products. Progent sells services only. This allows Progent to match consulting support with the real needs of customers. Combining IT support and product reselling can lead to a situation where the proposed solution is built around a preselected technology rather than being based on the true requirements of a client.

How to Contact Progent
If your Norman, Oklahoma business wants to get in touch with Progent to find out about IT outsourcing, consulting, or tech support services, call 800-993-9400 or visit Contact Progent.

Immediate Remote Technical Help
For immediate remote technical support, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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