Immediate, Low-cost Online Computer Network Support for Norman, Oklahoma Small Businesses
For more than two decades, Progent has focused on providing world-quality IT support services to clients who have small-business IT budgets. Progent has developed a powerful service system that features a cost-effective, tightly connected virtual office infrastructure, custom online troubleshooting tools, a substantial team of engineers accredited in a broad array of technical practice areas, a Help Desk service model that maximizes responsiveness and guarantees follow-up, a worldwide team of on-line troubleshooting experts, in-person service dispatching for the majority of most zip codes in the U.S., and a corporate ethos focused on resolving network problems in the least time and at the lowest cost to customers.

For mid-size and large companies, Progent offers co-sourcing services to supplement the subject matter expertise of your in-house IT support team. Co-sourcing can cut costs and minimize technical risks for major projects such as application design and development, disaster recover/business continuity planning, network security audits, merging datacenters, or software migrations and upgrades.

Progent can also offer the services of accredited experts to help your company to plan and execute a sensible cloud computing strategy.

Key Technologies Serviced by Progent for Businesses in Norman, Oklahoma
Progent's nationwide team of world-class experts offers help for virtually all facets of network systems used by businesses of all sizes. Technologies served by Progent in Norman include:

Support Delivery Options Available for Norman, Oklahoma Companies
Progent offers a variety of alternatives for providing small and midsize businesses with affordable computer services for technical support, consulting, hosting, and IT management outsourcing. Progent's paradigm for delivering IT support services is based on the Help Desk structure common to larger IT support groups. Progent's Helpdesk Service Model ensures rapid support, comprehensive activity documentation, dependable follow-through, and tight cost control across a range of IT service delivery alternatives that include remote repairs, on-premises support, high-end consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) offers urgent and scheduled remote assistance for Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and globally. Progent's certified service professionals can assist customers to analyze and fix hardware and software issues without the cost or time loss of travel for onsite service calls. The background of Progent's IT consultants makes it possible to handle the majority of network problems quickly. For the toughest problems, Progent's breadth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent provides a convenient, web-based registration process for first-time clients to accommodate urgent network problems and Progent charges per minute with no startup fees or time minimums, so you pay only for the assistance you receive. Experts available online include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and CISM-certified security professionals. Learn additional information about Progent's remote network support expertise.

  • Onsite Service
    Progent provides onsite computer assistance for registered customers in major metropolitan areas in the United States. Progent's onsite support technicians can work in tandem with Progent's remote support engineers to deliver small and midsize businesses the best of both worlds: on-premises service professionals when you need them plus the remote help of Progent's worldwide staff of IT engineers, security professionals, and business software programmers. The wait time for on-site service visits is typically less than one business day. Progent requires no start-up or retainer charge for becoming a Progent customer for onsite service. Find out more concerning how to sign up for Progent's in-person computer support.

  • Help Desk
    Progent's Helpdesk Services are intended for all businesses and local governments who require fast and reliable access to a professional Help Desk Call Center with effective telephone support, online repair tools, and sufficient technical strength for all needed problem escalation. Because smaller businesses usually are constrained by limited information technology budgets and can spare scant executive bandwidth for dealing with IT support, Progent's Help Desk Outsourcing Services could be the most cost-effective option to ensure that small business information systems stay productive. Read more details concerning Progent's Help Desk Call Center services.

  • IT Consulting Services
    Progent offers small and midsize companies budget-friendly access to world-class IT professionals who can deliver help with vital technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network architecture, company-wide network protection consulting, non-stop it system engineering, virtual server solutions, plus configuration, programming and training for business software including financials, ERP and MRP, reporting, CRM, and office productivity packages. Progent can help with one-shot projects including site relocations and massive system migrations, longer term projects such as business analytics application development and support, relational database software programming and DBA services, and web development, on-going support such as System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network monitoring and network administration, or urgent services such as data restoration and malware removal.

  • Application Server Hosting
    Progent can host critical applications such as Microsoft Exchange Server and Microsoft SQL to provide small and midsize companies with higher levels of reliability, security, and recoverability than is feasible with the class of internal data center that is realistically affordable for most small and midsize organizations. Since Progent uses the same data centers that support the equipment of many of the planet's biggest information technology companies, Progent can eliminate the investment in creating and maintaining the infrastructure needed for world-class environmental control, electrical backup, and uninterruptible Internet connectivity. For managed applications, Progent can also see to it that patches and service packs stay updated, protection and efficiency is continually tracked, and systems are regularly archived and available for full and rapid restoration. Learn more concerning Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides complete hosting services for all of a small or midsize company's production servers in a setting that not only delivers the highest degree of dependability and scalability but that is in addition convenient for customers to transfer to another support firm or to move in-house whenever your business situation calls for it. Progent's Private Cloud hosting service is based on proven virtual server technologies that permit companies with mixed networks to save dramatically on the costs of capital equipment, system maintenance, and IT administration while achieving world-class dependability and an unprecedented level of vendor flexibility. In contrast to conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-based software in one centrally administered solution, can handle the mixed- OS and non- standardized environments typical of small businesses, and keeps ownership of the software licenses in the customer's hands so that moving to a different virtual system is fast, reliable, and affordable. This eliminates ending up a captive to a single hosting service while still providing all the savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent offers advanced online support services to help businesses of any size connect their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage cost-effective environments that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid architectures that seamlessly combine on-premises IT assets along with cloud services. To help you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud migration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background providing advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's Fixed-price Managed Services for Remote IT Monitoring and Management
Progent's value-priced ProSight portfolio of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates next generation behavior-based analysis tools to defend endpoints as well as physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to manage the complete malware attack progression including blocking, identification, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services offer affordable multi-layer protection for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alerts, device management, and web filtering via cutting-edge tools incorporated within one agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that addresses your company's specific needs and that allows you achieve and demonstrate compliance with legal and industry data protection regulations. Progent will assist you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid restoration of vital data, apps and VMs that have become unavailable or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to recover your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, reconfigure and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers as well as servers, endpoints and other devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that network maps are always updated, copies and displays the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, finding devices that need important software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top data security vendors to provide web-based management and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the on-premises gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system running efficiently by checking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent automatically to your specified IT personnel and your assigned Progent engineering consultant so that any looming problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information related to your network infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can save as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network such as recommended procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre planning enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the health of their network. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, improved compliance with information security standards, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service built around a phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help assess your company's preparedness to block or recover quickly from a ransomware attack. Progent will consult with you personally to collect information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective security and backup/recovery system that meets your business requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Alternative for Norman, Oklahoma Businesses
Progent's staff size, breadth and depth of technical expertise, and experience with corporate IT support enable small and midsize businesses to avoid the pitfalls related to excessive dependence on small service firms or freelance consultants.

Working with Progent's Experts allows your company to:

  • Prevent Over Dependence on Freelance Consultants
    For network support, smaller businesses sometimes depend heavily on independent engineers. Although individual service providers carry lower overhead than more substantial IT service firms and can typically charge nominally lower fees, individuals are occasionally stretched to far to respond quickly to urgent problems. If an independent consultant is occupied with different customer, ill, on travelling, or in training, the absence of backup staff may require your company to go without help during a crisis. As your company grows, system unavailability or problems with line-of-business applications get more expensive. The dollars you thought you were conserving on a freelancer can disappear quickly because of lower output. In addition, when freelance consultants encounter new technologies, the unavailability of a large engineering group to rely on for help requires them to learn on the job while your company winds up footing the costs for their continuing training.

  • Have Access to Certified Professionals in Complex Network Solutions
    Many small support firms or independent engineers specializing in small company network consulting may excel at providing connect-the-dots fixes but lack the seasoning to work efficiently with complex network configurations that have mixed operating systems, many offices, Voice over IP systems, remote workers, integrated financial and operational applications, eCommerce, and specialized business applications. Progent's experience with worldwide companies and Progent's large staff of specialists can benefit your company because big-company networks are by nature complex, integration issues demand thorough understanding of in many technical disciplines, and achieving an acceptable level of stability, availability, and security requires enterprise-tested leading practices.

  • Create a Firm Basis for Growth
    Small businesses typically begin with a network implemented on a shoestring budget. Lacking a proper architecture, a series of improvised fixes commonly get tossed on top of a tenuous foundation. As a business grows, reliability and expandability issues can undermine the success of the organization. These environments require thorough evaluation, intelligent strategic planning, and broad-based experience to migrate to an IT environment that can provide the solid foundation to meet critical business requirements and support downstream expansion.

  • Work with Solution Providers, Not Product Vendors
    Small companies require guidance and insight to work through an increasingly complex array of technology options available for enabling growth and improving productivity. They do not need a network consultant or service firm that attempts to sell them products. Progent eliminates conflicted motives by not reselling any products. Progent provides services and expertise only. This permits Progent to match consulting services with the genuine needs of clients. Mixing IT consulting and product selling can result in a conflict where the recommended solution is based on a predetermined technology instead of being driven by the true requirements of a customer.

How to Contact Progent
In case your Norman, Oklahoma business wants to contact Progent about network outsourcing, consulting, or technical support services, call 800-993-9400 or refer to Contact Progent.

Immediate Remote Network Assistance
For immediate online assistance, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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