Affordable Computer Help from Microsoft Certified Professionals for Businesses in Norman, OK
By offering world-class know-how whenever you require it, providing in-depth expertise for key applications, offering high-value services like virtual server hosting, invoicing only for services you receive, and requiring no setup or retainer fees for standard services, Progent helps your company to increase the competitive value of your It system and reduce support expenses. Progent appreciates that network security, dependability, and performance are as important to small businesses as to large enterprises but that smaller organizations don't have the leverage to invest aggressively in information networks and internal service staffs. Progent's fundamental competitive advantage is that no network consulting firm can equal Progent's capability to provide the network support your business requires whenever you need it and at prices you can afford.

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management services to supplement the skills of your in-house IT support team. Co-sourcing can save money and help meet schedules for major IT initiatives such as software development, disaster recover/business continuity planning and testing, security evaluations, office consolidations, or technology migrations.

Progent can in addition offer access to certified experts to assist your company to plan and implement your cloud strategy.

Primary Products and Technologies Serviced by Progent for Business Networks in Norman, Oklahoma
Progent offers the services of accredited experts for all aspects of information technology found in small organizations. Products and technologies supported by Progent include:

Service Delivery Alternatives Available for Norman, Oklahoma Companies
Progent offers a selection of alternatives for providing small businesses with cost-effective IT services for technical support, system architecture, hosting services, and IT administration. Progent's model for delivering network support is based on the Call Center operational structure familiar to larger IT organizations. Progent's Contact Center Support Model promotes fast response, comprehensive service documentation, consistent follow-up, and tight expense control for an array of network service delivery alternatives that include remote troubleshooting, onsite support, high-end consulting, as well as server and application hosting.

  • Online Support
    Progentís Technical Response Center provides urgent and routine online assistance for Microsoft Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's certified support experts can help customers to analyze and fix hardware and software problems without the expense or time loss of travel for onsite support visits. The background of Progent's IT engineers allows them to handle the majority of IT problems quickly. For the most complex problems, Progent's breadth of expertise makes it possible to escalate support calls to advanced specialists. Progent provides a convenient, web-based registration process for new customers to address urgent network problems and Progent charges per minute with zero sign-up charges or time minimums, so you are invoiced only for the assistance you get. Experts you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSE consultants, and CISM-certified security professionals. Learn more information about Progent's remote network troubleshooting expertise.

  • Onsite Service
    Progent offers on-site technical support for registered customers in larger cities in the United States. Progent's onsite service personnel can work in tandem with Progent's online support engineers to give small and midsize companies the optimal solution: on-premises service professionals when you need them plus the remote expertise of Progent's worldwide staff of IT engineers, security specialists, and business application developers. The response time for in-person service visits is usually less than 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent customer for onsite support. Find out more details about how and why to sign up for Progent's in-person network support.

  • Phone Support
    Progent's Help Desk Services are intended for all businesses and local governments who require fast and dependable access to a professional Help Desk Call Center with efficient telephone support, online troubleshooting capability, and sufficient technical strength for full escalation. Because smaller businesses usually have limited information technology budgets and can provide scant executive attention for dealing with IT support tasks, Progent's Helpdesk Outsourcing Services can be the most efficient option to make sure that business computer networks are always up and running. Read more concerning Progent's Help Desk Call Center services.

  • Consulting Expertise
    Progent provides small and midsize companies affordable availability of enterprise-class consultants who can deliver help with vital products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server expertise, Cisco network design, company-wide network protection consulting, fault tolerant network consulting, virtualization strategies, plus integration, customization and support for small business programs including financials, ERP, business analytics, sales automation, and productivity software. Progent can provide assistance with short-term projects such as site moves and massive software migrations, extended initiatives like business analytics application programming and customization, database software programming and DBA services, and web design, continuing services such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting for network monitoring and system administration, or emergency services such as disaster recovery and virus cleanup.

  • Application Server Hosting
    Progent can host mission-critical applications such as Microsoft Exchange Server and Microsoft SQL to provide small businesses with higher levels of dependability, protection, and performance than is feasible with the class of internal data center that is practical for most small and midsize companies. Because Progent uses the same data centers that support the gear of many of the planet's biggest IT organizations, Progent can save you the expense of building and managing the infrastructure needed for world-class cooling, electrical failover, and redundant Internet connectivity. For managed application servers, Progent can also see to it that patches and revisions stay current, security and performance is continually monitored, and systems are regularly archived and available for complete and rapid restoration. Find out additional information about Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting services for all of a small company's production servers in an environment that not only delivers the highest level of availability and extensibility but that is also easy for customers to migrate to another support firm or to move internally whenever your circumstance warrants it. Progent's Private Cloud hosting service is structured around proven virtualization techniques that permit companies with mixed networks to benefit dramatically on the costs of hardware, system maintenance, and IT management while getting world-class availability and an unparalleled degree of vendor flexibility. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting covers all server-centric applications in one centrally managed solution, can handle the multi- platform and non- standardized environments typical of smaller companies, and retains control of the licenses in the customer's possession so that moving to a different virtualized system is quick, reliable, and inexpensive. This eliminates becoming a prisoner of a single hosting provider while still offering all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Integration Services
    Progent offers advanced remote consulting to help companies of any size integrate their networks with popular public cloud platforms including Microsoft Azure and Amazon AWS. Progent can help you to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-only systems or in hybrid network models that combine local resources along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure design and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting support remotely, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.

Unique Benefits of Working with Progent
As a Microsoft Gold Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline network software and office productivity programs used by most small and mid-size companies and local governments. As a Cisco-certified partner, Progent also can provide expertise for an ever more sophisticated array of infrastructure technologies including PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless access. Furthermore, Progent's CISSP-certified security experts, CISM-authorized security engineers, CISA-certified security audit consultants and GIAC-qualified information assurance experts can provide a company-wide perspective on network security and can help with complex security programs such as Security information and Event Management (SIEM) solutions to help enterprises comply with industry standards and government requirements for IT information security and incident reporting.

The breadth and size of Progent's engineering team offer a powerful set of benefits to clients wishing to increase the business value of their information system within a reasonable budget. These advantages include:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average more than ten years of real-world professional experience, at the front lines of IT service, executing a wide variety of IT tasks for a large array of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices standards that Progent teaches its support personnel. This means that you get not just world-class IT capability, but also a consultant with proven methods for fixing actual network problems quickly. Read additional information concerning Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing model is to bill for phone service and on-premises help by the minute. Consequently, you are billed only for received services. Progent does not impose a higher rate for after-hours or emergency service, and Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent imposes no registration charge and asks no retainer for support services delivered during normal working hours. Many support firms impose substantial minimum payments or charge in increments of fifteen minutes or longer. Progent's small pricing granularity eliminates big invoices for fast solutions. Another benefit of granular billing is that clients will be less tempted to permit minor problems to stay unaddressed until they become big problems. Read more about Progent's value pricing for IT outsourcing.

  • Complete Documentation of Delivered Services
    Progent has developed a sophisticated service reporting system that records and formats detailed documentation for all billed support activities. Unlike many freelance consultants or small service firms who provide scant documentation or details of tasks performed, every service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has access to the support documentation sent by each staff member to every customer. The discipline of documenting and organizing support activity allows more efficient support and avoids a slew of common misfortunes such as when a service client is effectively held hostage to a consultant who refuses to release the keys to the kingdom. Find out additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to customers. By educating clients to handle technical issues that are within their comfort zone, Progent can concentrate on providing hard-to-find services where Progent faces little competition. Small businesses who work with freelance service providers or who employ internal support staffs gain when Progent passes on information about new technology and tested methodologies to make their networks more reliable, secure, and efficient. Find out more details concerning Progent's knowledge transfer services.

Contact Progent
If your Norman, Oklahoma company wants to get in touch with Progent for IT outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Fast Online Technical Help
For immediate remote technical support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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