Professional Remote Service for North Las Vegas, Nevada Networks from Certified Engineers
Small businesses have traditionally been ignored by large IT support firms. Many small companies allow themselves to grow dangerously reliant on individual engineers or small consulting firms who lack the bandwidth or extensive skill sets to respond promptly or efficiently to network emergencies. Still other small businesses resort to giant service firms staffed with personnel taught to offer by-the-numbers solutions to common problems but who are missing the experience and versatility to deal with the diversity of environments and lack of standardization that characterizes small business IT systems.

Progent's time-tested methodology for delivering affordable and successful network service to small businesses has made Progent one of the most respected Microsoft-certified IT service firms in the country. Progent has provided remote support to small businesses in every state in the United States (refer to Progent's client testimonials).

For larger businesses, Progent can provide co-sourcing support to add to the technical skills of your internal network service staff. This can cut costs and help meet schedules for major projects like application design and development, disaster recover/business continuity preparedness, network security evaluations, merging datacenters, or software migrations and upgrades.

Progent can in addition offer access to certified experts to assist your business to plan and execute your cloud strategy.

Main Technologies Serviced by Progent for Business Networks in North Las Vegas, Nevada
Progent's nationwide team of certified support professionals offers support for all facets of information technology deployed by companies of all sizes. Technologies supported by Progent in and around North Las Vegas include:

Support Delivery Alternatives for North Las Vegas, Nevada Businesses
Progent has a variety of options for providing small and midsize companies with affordable IT services for technical support, consulting, hosting, and network administration. Progent's model for delivering network support is based on the Call Center structure common to larger IT support groups. Progent's Help Desk Service Mechanism promotes fast support, thorough service documentation, reliable follow-up, and strict expense monitoring for an array of network support delivery options that include online troubleshooting, onsite support, high-end consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center (TRC) provides emergency and scheduled online assistance for Windows, Linux, Apple OS X, and Cisco-powered environments in the U.S. and globally. Progent's certified support professionals can assist customers to troubleshoot and repair network issues without the cost or delay of on-premises support visits. The background of Progent's IT engineers allows them to resolve the majority of network problems rapidly. For the most complex issues, Progent's depth of expertise makes it possible to escalate trouble tickets to world-class specialists. Progent provides a streamlined, web-accessible signup process for first-time clients to accommodate emergency network problems and Progent charges per minute with no sign-up fees or time minimums, so you are invoiced only for the assistance you get. Experts available remotely include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISA-certified security professionals. Find out additional details about Progent's online computer support services.

  • Onsite Service
    Progent offers on-site computer support for registered customers in larger cities in the United States. Progent's on-site service personnel can work in tandem with Progent's online support experts to give small companies the optimal solution: onsite service professionals when you need them plus the remote expertise of Progent's worldwide staff of network consultants, security professionals, and business application programmers. The wait time for on-site support visits is typically less than 24 hours. There is no sign-up or retainer charge for registering as a Progent customer for onsite service. Find out more details concerning why to register for Progent's in-person computer service.

  • Phone Support
    Progent's Help Desk Call Center Services are designed for small and midsize businesses who require prompt and reliable support from an online Help Desk Call Center with efficient phone assistance, remote repair tools, and enough technical strength for full problem escalation. Since smaller companies usually are constrained by limited information technology funds and can spare scant executive bandwidth for dealing with IT support tasks, Progent's Helpdesk Outsourcing Services can be the most efficient way to ensure that small business computer networks stay up and running. Read more concerning Progent's Helpdesk services.

  • IT Consulting Expertise
    Progent offers small and midsize companies affordable availability of world-class consultants who can provide assistance with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network architecture, company-wide network security consulting, high availability it system consulting, virtualization strategies, plus integration, programming and training for small business applications including financials, operations, business analytics, sales automation, and productivity packages. Progent can help with one-time projects including office relocations and massive software upgrades, extended projects like management information application development and customization, relational database software programming and administration support, and web development, on-going services including System Center 2012 Operations Manager support and SCOM 2016 consulting for network monitoring and system management, or emergency services such as disaster recovery and virus removal.

  • Application Hosting
    Progent can host mission-critical business applications such as Exchange Server and Microsoft SQL Server to provide small and midsize businesses with greater degrees of reliability, protection, and performance than is feasible with the type of on-site data center that is realistically affordable for most small organizations. Since Progent uses the same data centers that host the equipment of many of the world's largest IT organizations, Progent can save you the investment in building and maintaining the systems required for world-class environmental control, electrical failover, and uninterruptible Internet connectivity. For managed applications, Progent can also make sure that patches and revisions remain current, protection and efficiency is constantly monitored, and systems are regularly backed up and ready for complete and rapid restoration. Find out additional information concerning Progent's hosting for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting for the entirety of a small company's production servers in a setting that not only provides the highest level of dependability and scalability but that is in addition convenient for customers to migrate to a different service firm or to bring in-house whenever your circumstance warrants it. Progent's Private Cloud hosting is built around proven virtual server techniques that allow companies with multi-vendor networks to benefit significantly on the costs of capital equipment, system support, and IT administration while getting world-class dependability and an unprecedented level of vendor independence. Unlike conventional SaaS hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally managed package, can support the mixed- OS and non- standardized networks common with small companies, and keeps control of the software in the customer's possession so that moving to a new virtual host is fast, safe, and affordable. This eliminates ending up a prisoner of a specific hosting provider while still providing all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Support
    Progent can provide advanced online consulting to help businesses of all sizes connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that seamlessly combine physical resources along with public clouds. To help you to incorporate cloud services with networks, Progent can provide a variety of public cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure design and integration services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting support online, and Progent can help you successfully carry out your cloud integration projects quickly and affordably.
Progent's Fixed-price Managed Services for Remote IT Management
Progent's low-cost ProSight suite of managed services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based machine learning technology to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to address the complete threat progression including filtering, detection, containment, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection managed services deliver affordable in-depth security for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can assist you to plan and implement a ProSight ESP environment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with legal and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent can also help you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. For a fixed monthly cost, ProSight Data Protection Services automates your backup processes and enables fast recovery of critical files, applications and virtual machines that have become unavailable or corrupted due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide advanced expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map, track, enhance and debug their networking appliances like routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology diagrams are always updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, locating appliances that need critical updates, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top data security vendors to deliver centralized management and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's cloud filter serves as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a deeper level of analysis for incoming email. For outbound email, the on-premises gateway offers anti-virus and anti-spam protection, DLP, and encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT staff and your Progent consultant so any potential issues can be addressed before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to a different hosting solution without a lengthy and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and protect information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By updating and managing your network documentation, you can save as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to get an objective evaluation of the overall health of their information system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT experts, ProSight Network Audits show you how well the deployment of your essential infrastructure devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits like a cleaner Active Directory (AD) environment. Both versions also come with one year of advanced remote network monitoring and management. Advantages can include easier network management, improved compliance with information security standards, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and increased uptime. Read more about Progent's ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your company's preparedness to block or recover rapidly after a ransomware incident. Progent will consult with you directly to collect information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to deploy a cost-effective AV and backup/recovery system that aligns with your business requirements. For details, refer to The ProSight Ransomware Preparedness Report Service.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is an acknowledged expert at the core system software and productivity applications used by most small and medium-size businesses. As a Cisco-certified partner, Progent also can provide help for an increasingly complex array of infrastructure products such as PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless connectivity. Furthermore, Progent's CISSP-qualified security consultants, CISM-qualified security engineers, CISA-certified security audit consultants and GIAC-authorized information assurance professionals offer a company-wide view of system protection and can help with advanced security programs like SIEM solutions to help companies meet industry guidelines and statutory requirements for IT data security and reporting.

The scope and depth of Progent's consulting staff offer a powerful array of advantages to companies wishing to maximize the productivity of their IT network within an affordable budget. These advantages include:

  • Best Industry Methodology
    Progentís team of Microsoft and Cisco certified experts average more than a decade of hands-on industry experience, in the trenches of network support, performing a broad range of technical tasks for a large mix of customers. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent teaches its consulting personnel. This guarantees that you get not only expert IT capability, but also a consultant with field-tested approaches for resolving actual network problems rapidly. Read more about Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing model is to bill for online support and in-person help by the minute. As a result, you are billed only for delivered support. Progent does not impose a more expensive rate for off-hours or urgent service, and Progent does not bill for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent imposes no sign-up charge and asks no monthly commitment for support services provided during normal working hours. Many support firms impose substantial minimum payments or charge in increments of fifteen minutes or more. Progent's one-minute billing granularity avoids major bills for quick repairs. An additional advantage of granular invoicing is that your company are not tempted to allow simple problems to stay unaddressed until they become major ones. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of IT Services
    Progent has developed a sophisticated service reporting system that records and organizes complete documentation for all delivered services. Unlike some independent consultants or local support firms who provide scant documentation or specifics of services done, every service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the service documentation given by every staff member to each customer. The practice of detailing and organizing support records results in more effective service and eliminates a variety of typical problems such as when a service customer is virtually held hostage to a consultant who wonít release the keys to the kingdom. Learn more concerning Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent is committed to information transfer from Progent's support experts to clients. By teaching clients to deal with technical issues that are within their comfort zone, Progent is able to concentrate on providing high-value services where Progent has few competitors. Small businesses who utilize independent consultants or who employ internal support staffs benefit when Progent transfers information about critical technology and tested processes to make their networks more reliable, protected, and efficient. Find out more details concerning Progent's knowledge transfer services.

Contact Progent
If your North Las Vegas, Nevada company wants to get in touch with Progent for IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Fast Remote Network Help
For fast online help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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