Expert Online Support for North Las Vegas, Nevada Computer Networks from World-class Engineers
Small businesses have traditionally been ignored by large IT service firms. Some small businesses allow themselves to become overly dependent on freelance engineers or small consulting organizations who lack the bandwidth or broad skill sets to react promptly or efficiently to technical crises. Other small businesses resort to giant support firms that employ technicians taught to provide standardized solutions to common problems but who do not have the background and versatility to deal with the diversity of configurations and lack of standardization that characterizes small business IT networks.

Progent's time-tested methodology for delivering low-cost and effective network support to small companies has made Progent among the top Microsoft-certified network consulting organizations in the industry. Progent has delivered remote help to small businesses in every state in the country (refer to Progent's client testimonials).

For larger companies, Progent can provide co-sourcing support to reinforce the technical skills of your in-house network support team. Co-sourcing can save money and help meet schedules for big IT initiatives like software development, disaster recovery planning and testing, network security evaluations, office consolidations, or technology migrations and upgrades.

Progent can in addition offer access to certified consultants to help your business to plan and implement your cloud strategy.

Main Products and Technologies Supported by Progent for Office Networks in North Las Vegas, Nevada
Progent offers the support of qualified consultants for all facets of information technology deployed in small and midsize companies. Products and technologies serviced by Progent include:

Support Delivery Alternatives for North Las Vegas, Nevada Businesses
Progent offers a variety of options for providing small and midsize businesses and local governments with cost-effective computer services for technical support, consulting, hosting services, and network management. Progent's model for delivering IT support is based on the Help Desk Call Center operational structure familiar to larger IT support organizations. Progent's Contact Center Support Mechanism promotes rapid support, comprehensive service records, consistent follow-up, and strict cost monitoring for an array of network support delivery options that include online repairs, onsite help, high-end consulting, plus server and application hosting.

  • Online Support
    Progentís Technical Response Center provides urgent and scheduled remote service for Microsoft Windows, Linux, Apple, and Cisco-based environments in the U.S. and globally. Progent's seasoned support professionals can assist customers to troubleshoot and fix hardware and software issues without the expense or time loss of travel for onsite support calls. The background of Progent's network engineers allows them to handle the majority of IT problems quickly. For the most complex problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-based signup process for first-time clients to address urgent network problems and Progent charges by the minute with zero sign-up fees or minimums, so you pay only for the support you get. Experts available online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and CISA-certified security professionals. Learn additional details concerning Progent's remote network troubleshooting services.

  • Onsite Service
    Progent provides onsite computer assistance for registered clients in major metropolitan areas in the United States. Progent's on-site service technicians can work in conjunction with Progent's remote service experts to give small and midsize businesses the ideal combination: on-premises service technicians when you need them as well as the on-line expertise of Progent's seasoned team of IT engineers, security specialists, and business software programmers. The response time for on-site support calls is usually under 24 hours. Progent requires no start-up or retainer charge for registering as a Progent client for on-premises support. Find out more concerning why to sign up for Progent's onsite computer support services.

  • Phone Support
    Progent's Help Desk Outsourcing Services are designed for small and midsize companies who require prompt and reliable access to a professional Helpdesk with effective telephone support, remote troubleshooting capability, and enough technical strength for full problem escalation. Since small and midsize businesses typically are constrained by limited IT funds and can provide scant management bandwidth for dealing with network support, Progent's Help Desk Call Center Services could be the most efficient way to ensure that business information systems are always up and running. Learn more about Progent's Helpdesk services.

  • Consulting Services
    Progent offers small businesses affordable availability of world-class consultants who can provide assistance with vital technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, company-wide network security engineering, non-stop network consulting, virtualization solutions, plus configuration, programming and training for small business programs such as financials, operations, management reporting, sales automation, and productivity suites. Progent can help with one-shot projects including office moves and massive software upgrades, extended projects such as business reporting application programming and customization, relational database software programming and DBA services, and web design, on-going support including Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and system administration, or emergency services like disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for critical business applications like Exchange and Microsoft SQL Server to provide small and midsize businesses with greater levels of availability, security, and recoverability than is possible using the class of in-house data center that is realistically affordable for most small and midsize companies. Because Progent utilizes the same data centers that support the equipment of some of the world's biggest IT organizations, Progent can save you the expense of creating and managing the infrastructure needed for world-class cooling, power backup, and uninterruptible Internet access. For hosted application servers, Progent can also see to it that upgrades and revisions stay current, security and efficiency is constantly tracked, and systems and data files are consistently archived and ready for complete and prompt restoration. Find out additional information concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting provides full hosting services for the entirety of a small or midsize organization's servers in a setting that not only delivers the top level of availability and expandability but that is in addition easy for customers to transfer to a different service firm or to move in-house if your situation calls for it. Progent's Private Cloud hosting is built around mature virtual server technologies that permit companies with multi-vendor networks to benefit significantly on the expense of hardware, system support, and network management while achieving world-class availability and an unprecedented degree of vendor options. In contrast to ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally administered service, can support the multi- platform and non- standardized environments common with small companies, and keeps control of the software licenses in the customer's hands so that moving to a different virtual host is fast, safe, and inexpensive. This eliminates becoming a captive to a single hosting service while still providing all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Support
    Progent can provide expert remote consulting services to help organizations of any size integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and administer hybrid environments that can include Windows and Linux operating systems and apps in either cloud-only systems or in hybrid architectures that utilize on-premises IT assets as well as cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a range of public cloud integration services such as Office 365 integration with on-premises Exchange, Microsoft Azure planning and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and troubleshooting. Progent has over 15 years of experience delivering high-level consulting support online, and Progent can make sure you successfully carry out your cloud integration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Outsourcing IT Management
Progent's affordable ProSight series of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior analysis tools to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely escape traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to automate the complete malware attack progression including blocking, detection, containment, cleanup, and forensics. Top features include one-click rollback with Windows VSS and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies packaged within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that allows you prove compliance with legal and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent can also help you to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end solution for secure backup/disaster recovery. Available at a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables fast restoration of vital data, apps and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory requirements such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your business-critical information. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, track, enhance and debug their connectivity appliances like routers, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when potential issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary chores like making network diagrams, reconfiguring your network, finding devices that need critical software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top data security companies to deliver centralized management and world-class security for all your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a further level of analysis for incoming email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to keep your network running at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT staff and your Progent consultant so that all potential issues can be resolved before they have a chance to disrupt productivity Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data about your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can eliminate up to half of time wasted looking for critical information about your IT network. ProSight IT Asset Management features a common location for holding and sharing all documents required for managing your business network like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether youíre planning improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and medium-size organizations to get an unbiased assessment of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI like a more manageable Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with data security regulations, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and increased uptime. See more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to evaluate your organization's ability either to block or recover rapidly after a ransomware incident. Progent will work with you directly to collect information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to create a cost-effective security and backup system that aligns with your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Special Advantages of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the fundamental system software and office productivity programs used by most small and medium-size businesses. As a Cisco-qualified partner, Progent also can provide help for an ever more complex array of infrastructure products such as PIX and ASA firewalls, switches, routers, voice-over-IP options, and wireless networking. Furthermore, Progent's CISSP-certified security consultants, CISM-qualified security engineers, CISA-authorized security audit specialists and GIAC-certified information assurance professionals offer a company-wide view of system protection and can assist with advanced security projects such as SIEM solutions to help enterprises comply with business standards and statutory regulations for network information protection and reporting.

The scope and depth of Progent's engineering team bring a powerful array of benefits to customers trying to maximize the business value of their IT system within a reasonable budget. These benefits include:

  • Best Industry Methodology
    Progentís team of Microsoft and Cisco qualified consultants average more than ten years of real-world professional background, at the front lines of network support, executing a broad range of IT tasks for an extensive mix of customers. Every Progent consultant shares a refined set of personal best practices which are incorporated into shared leading practices training that Progent instills in its consulting staff. This means that you get not just world-class technical help, but also a support engineer with field-tested approaches for solving actual network problems quickly. Read more about Progent's best practices for network consulting.

  • Value Pricing
    Progent's pricing model is to bill for phone service and on-premises visits per minute. As a result, you are invoiced only for delivered services. Progent does not demand a higher rate for off-hours or priority service, and Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no service activation fee and asks no retainer for services delivered during regular working hours. Many support organizations demand large minimum payments or bill in increments of a quarter hour or longer. Progent's small pricing granularity avoids major bills for quick repairs. Another advantage of by-the-minute pricing is that clients are less tempted to allow minor issues to stay unaddressed until they become big problems. Learn more concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Delivered Support
    Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all delivered support activities. Unlike some independent consultants or small service firms who offer scant documentation or specifics of tasks performed, every service provided by Progent is tracked by full documentation. Every Progent staff member has access to the service reports sent by every staff member to each customer. The discipline of detailing and organizing support records allows more effective support and avoids a slew of common problems such as when a support client is effectively held hostage to a consultant who refuses to let go of vital service information. Find out additional information concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By teaching clients to deal with problems that are within their scope, Progent can concentrate on providing high-value skills where Progent faces few competitors. Small companies who work with independent service providers or who maintain in-house IT personnel benefit when Progent passes on information about critical technology and tested processes to make their IT environments more robust, secure, and productive. Learn more details about Progent's knowledge transfer services.

How to Contact Progent
If your North Las Vegas, Nevada business needs to contact Progent about IT outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.

Fast Remote Network Help
For immediate online help, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2018 Progent Corporation. All rights reserved.