Quick, Affordable Remote Computer Network Technical Support for North Las Vegas, Nevada Small Companies
For over twenty years, Progent has focused on providing enterprise-quality IT support services to customers with small-business budgets. Progent has developed a unique service solution that features a streamlined, seamless virtual office network, custom online repair technology, a large team of engineers accredited in a wide range of IT practice areas, a Call Center service model that maximizes efficiency and guarantees follow-up, a worldwide team of on-line support professionals, on-site service dispatching for the majority of most zip codes in the United States, and a company ethos focused on resolving network issues in the shortest time and at the lowest cost to clients.

For mid-size and large businesses, Progent can provide co-sourcing services to supplement the skills of your in-house network support group. This can reduce expenses and minimize technical risks for big projects such as software development, business continuity planning and testing, network security evaluations, merging datacenters, or technology migrations.

Progent can in addition provide the services of accredited consultants to help your business to plan and implement your cloud strategy.

Primary IT Areas Serviced by Progent for Businesses in North Las Vegas, Nevada
Progent's nationwide team of world-class engineers provides support for virtually all aspects of network technology used by businesses of all sizes. Areas served by Progent in and around North Las Vegas include:

Service Delivery Alternatives for North Las Vegas, Nevada Companies
Progent offers a selection of options for providing small and midsize companies and local governments with cost-effective IT services for technical support, system architecture, hosting, and IT management outsourcing. Progent's model for delivering IT support services is based on the Call Center structure common to larger IT groups. Progent's Help Desk Support Model ensures fast response, comprehensive activity records, consistent follow-up, and strict cost control for a range of network support delivery options that include remote repairs, in-person help, high-end consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center (TRC) provides urgent and scheduled remote support for Windows, Linux, Apple OS X, and Cisco-based environments in the United States and worldwide. Progent's certified support professionals can assist clients to troubleshoot and repair network issues without the cost or delay of on-premises service calls. The experience of Progent's network consultants makes it possible to handle most IT problems quickly. For complex problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent offers a streamlined, web-accessible registration procedure for first-time customers to address emergency situations and Progent bills per minute with zero startup charges or time minimums, so you pay only for the support you receive. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-qualified MCSE consultants, and GIAC-certified security professionals. Learn additional details about Progent's remote computer troubleshooting expertise.

  • On-site Support
    Progent provides onsite computer support for signed-up clients in major metropolitan areas in the United States. Progent's on-site service technicians can work in conjunction with Progent's online support experts to deliver small and midsize businesses the ideal combination: onsite support professionals when you require them plus the on-line expertise of Progent's worldwide staff of IT consultants, security specialists, and business application programmers. The response time for on-site support visits is typically less than one business day. Progent requires no sign-up or retainer fee for becoming a Progent customer for onsite service. Learn more concerning why to register for Progent's onsite computer service.

  • Help Desk
    Progent's Contact Center Services are intended for all businesses who require prompt and dependable access to an online Contact Center with effective phone support, online troubleshooting capability, and enough technical depth for full problem escalation. Because smaller businesses typically are constrained by tight IT funds and can provide scant management bandwidth for handling network support tasks, Progent's Help Desk Call Center Services can be the most cost-effective way to ensure that small business computer systems stay productive. Read more details about Progent's Help Desk Call Center services.

  • IT Consulting Expertise
    Progent offers small businesses affordable availability of enterprise-class consultants who can provide assistance with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network architecture, network security consulting, non-stop it system design, server virtualization strategies, plus configuration, customization and training for small business programs including accounting, operations, reporting, sales automation, and productivity suites. Progent can help with short-term projects such as site moves and massive system migrations, extended projects such as management reporting application development and support, database application development and administration services, and web design, continuing support such as Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and network administration, or emergency response such as disaster recovery and virus removal.

  • Application Server Hosting
    Progent offers hosting for critical applications like Exchange Server and SQL Server to provide small and midsize businesses with greater degrees of dependability, security, and performance than is feasible using the type of internal data center that is achievable for the majority of small and midsize organizations. Because Progent uses the same facilities that host the equipment of many of the planet's biggest IT organizations, Progent can eliminate the expense of building and managing the systems required for enterprise-class cooling, power backup, and redundant Internet access. For hosted applications, Progent can also make sure that upgrades and revisions remain updated, protection and efficiency is constantly tracked, and systems and data files are regularly backed up and ready for complete and prompt restoration. Find out additional information about Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting for all of a small company's production servers in a setting that not only delivers the top degree of fault-tolerance and scalability but that is also simple for customers to migrate to a different service provider or to move internally if your situation warrants it. Progent's Private Cloud hosting is structured around tested virtualization technologies that allow businesses with multi-vendor networks to benefit dramatically on the costs of capital equipment, system support, and IT management while achieving world-class availability and an unprecedented degree of vendor alternatives. Unlike ordinary SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-centric software in one centrally administered package, can handle the multi- platform and loosely standardized environments typical of small companies, and retains control of the software licenses in the customer's possession so that moving to a new virtualized host is fast, safe, and inexpensive. This eliminates becoming a prisoner of a specific hosting provider while still providing all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Consulting
    Progent offers advanced remote consulting services to help companies of all sizes connect their networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help your it team to design and manage hybrid ecosystems that support Windows and Linux systems and applications in both cloud-centric systems or in hybrid architectures that utilize physical resources as well as public clouds. To assist you to incorporate cloud services with physical datacenters, Progent can provide a variety of public cloud integration services such as Office 365 integration with on-premises Exchange deployments, Microsoft Azure design and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of background delivering advanced consulting support remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Information Security
Progent offers a collection of affordable, set-price monthly services designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of leading data security vendors to provide centralized management and comprehensive protection for all your email traffic. The powerful architecture of Email Guard integrates a Cloud Protection Layer with a local gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a further level of inspection for inbound email. For outgoing email, the local security gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The onsite security gateway can also help Exchange Server to track and protect internal email that stays inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior machine learning tools to guard endpoint devices as well as servers and VMs against modern malware attacks like ransomware and file-less exploits, which easily evade legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a single platform to automate the entire malware attack progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed service for secure backup/disaster recovery. Available at a low monthly cost, ProSight DPS automates your backup activities and allows rapid recovery of vital files, apps and VMs that have become unavailable or damaged due to component failures, software bugs, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPPA, FIRPA, and PCI and, whenever necessary, can assist you to restore your critical data. Read more about ProSight DPS managed cloud backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, enhance and debug their connectivity appliances like switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, copies and displays the configuration of virtually all devices connected to your network, tracks performance, and sends alerts when issues are discovered. By automating tedious network management processes, WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, finding devices that need critical software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Systems Watch: Server and Desktop Remote Monitoring and Management
    ProSight Systems Watch is Progentís server and desktop monitoring subscription service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the health of critical computers that power your business network. When ProSight Systems Watch uncovers an issue, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent consultant so any looming problems can be addressed before they have a chance to impact your network Learn more about ProSight Systems Watch server and desktop remote monitoring and management consulting.

Unique Benefits of Teaming with Progent
As a Microsoft Gold Certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the fundamental network software and productivity applications important to most small and medium-size businesses. As a Cisco-certified partner, Progent also can provide help for an increasingly complex array of network products such as PIX and ASA firewalls, switches, routers, VoIP solutions, and wireless networking. Furthermore, Progent's CISSP-qualified security experts, CISM-qualified security professionals, CISA-certified security audit specialists and GIAC-certified information assurance experts can provide a business-wide perspective on system security and can assist with advanced security programs like Security information and Event Management (SIEM) solutions to help companies meet business guidelines and statutory regulations for network data security and reporting.

The breadth and size of Progent's engineering staff bring a powerful array of benefits to clients trying to maximize the business value of their IT system within an affordable budget. These advantages include:

  • Best Industry Service Methodology
    Progentís staff of Microsoft and Cisco qualified experts average more than ten years of hands-on professional experience, at the forefront of network service, executing a broad variety of IT tasks for an extensive array of customers. Each Progent consultant shares a refined collection of personal best practices which are combined into company-wide best practices training that Progent instills in its consulting team. This guarantees that you get not only expert technical skills, but also a support engineer with proven methods for fixing actual IT problems quickly. Read more details about Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing policy is to charge for online service and on-premises visits per minute. As a result, you are billed just for received services. Progent does not demand a more expensive rate for off-hours or priority service, and Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent applies no startup charge and requires no retainer for services provided during regular business hours. Many support organizations demand substantial minimum fees or charge in increments of a quarter hour or more. Progent's one-minute billing granularity avoids big bills for quick fixes. Another benefit of by-the-minute invoicing is that your company are less inclined to permit minor problems to stay unaddressed until they become major problems. Read additional information about Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of Network Services
    Progent has created a comprehensive support reporting system that stores and formats detailed documentation for all billed services. Unlike many freelance consultants or small support firms who provide scant documentation or specifics of services performed, each service delivered by Progent is tracked by full documentation. Each Progent consultant has access to the support reports given by each staff member to every client. The discipline of detailing and archiving support records allows more efficient support and eliminates a slew of common misfortunes such as when a support client is virtually held captive to a consultant who wonít let go of vital service information. Read more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to customers. By educating customers to resolve problems that are within their comfort zone, Progent can concentrate on providing hard-to-find skills where Progent has few competitors. Small businesses who utilize independent consultants or who maintain in-house support staffs benefit when Progent passes on knowledge about new technology and proven methodologies to make their IT environments more reliable, protected, and productive. Find out more about Progent's knowledge transfer services.

How to Contact Progent
If your North Las Vegas, Nevada business needs to get in touch with Progent to find out about IT outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.

Immediate Online Technical Support
For fast remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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