Fast, Affordable Online Computer Help for North Las Vegas, Nevada Small Companies
For over two decades, Progent has specialized in providing world-quality computer support services to clients who have small-company budgets. Progent has developed a powerful service solution that features a cost-effective, tightly connected virtual office network, sophisticated online troubleshooting tools, a substantial team of engineers accredited in a broad array of technical practice areas, a Help Desk service model that promotes efficiency and guarantees follow-through, a global team of remote troubleshooting professionals, in-person service dispatching for the majority of most zip codes in the United States, and a corporate culture committed to solving technical problems in the least time and at the least cost to customers.

For mid-size and large businesses, Progent offers co-sourcing and project management services to reinforce the technical skills of your internal IT support team. Co-sourcing can reduce expenses and minimize technical risks for big projects such as software development, disaster recover/business continuity preparedness, security evaluations, office consolidations, or software migrations.

Progent can in addition offer the services of certified consultants to help your business to plan and execute a sensible cloud strategy.

Primary Products and Technologies Serviced by Progent's Consultants for Business Networks in North Las Vegas, Nevada
Progent's nationwide team of industry certified consultants provides assistance for all facets of information systems deployed by businesses of any size. Practice areas served by Progent in and around North Las Vegas include:

Support Delivery Alternatives for North Las Vegas, Nevada Companies
Progent offers a variety of alternatives for providing small businesses with cost-effective computer services for troubleshooting, consulting, hosting, and network management. Progent's model for delivering network support services is built on the Help Desk operational structure common to big IT organizations. Progent's Help Desk Call Center Service Model promotes rapid support, thorough service documentation, reliable follow-up, and tight cost monitoring across a range of network support delivery modes that include online troubleshooting, on-premises support, top-level consulting, plus server and application hosting.

  • Remote Service
    Progentís Technical Response Center offers emergency and scheduled online support for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's certified service professionals can help customers to troubleshoot and repair network problems without the cost or time loss of in-person support calls. The experience of Progent's network engineers makes it possible to resolve most network problems quickly. For the toughest issues, Progent's breadth of knowledge makes it possible to escalate trouble tickets to advanced subject matter experts. Progent provides a convenient, web-accessible registration procedure for new customers to accommodate urgent network problems and Progent charges per minute with zero sign-up fees or time minimums, so you are invoiced only for the help you get. Specialists you can access online include Cisco-certified CCIEs, Microsoft-certified MCSEs, and GIAC-certified security professionals. Learn more details concerning Progent's online network support expertise.

  • On-site Service
    Progent offers on-site computer assistance for signed-up clients in major metropolitan areas in the U.S. Progent's on-site service personnel can operate in conjunction with Progent's online service engineers to deliver small and midsize companies the ideal combination: hands-on service technicians when you require them plus the on-line expertise of Progent's worldwide team of network engineers, security professionals, and business application programmers. The wait time for on-site support visits is usually under one business day. There is no start-up or retainer charge for registering as a Progent client for on-premises support. Learn more about how and why to register for Progent's in-person network support.

  • Phone Support
    Progent's Help Desk Services are intended for all companies who require prompt and reliable access to an online Help Desk Call Center with effective telephone assistance, online repair tools, and enough technical strength for all needed escalation. Since small and midsize companies usually have limited IT budgets and can provide scant management bandwidth for handling IT support, Progent's Contact Center Outsourcing Services could be the most efficient option to ensure that business computer systems stay productive. Read more about Progent's Helpdesk services.

  • Consulting Services
    Progent provides small companies affordable availability of world-class IT professionals who can provide help with critical technologies including Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network design, company-wide network protection engineering, fault tolerant network design, virtual server strategies, plus configuration, programming and support for business programs including financials, operations, reporting, sales automation, and productivity packages. Progent can provide assistance with one-shot projects such as office relocations and major system migrations, extended initiatives such as management information software programming and customization, database application programming and DBA services, and web development, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and system administration, or emergency services like disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for key business applications like Microsoft Exchange Server and MS SQL to provide small and midsize businesses with greater levels of dependability, protection, and recoverability than is feasible with the type of on-site data center that is practical for the majority of small organizations. Since Progent utilizes the same data centers that host the gear of some of the planet's biggest information technology companies, Progent can eliminate the expense of creating and managing the systems needed for enterprise-class cooling, power failover, and redundant Internet connectivity. For hosted application servers, Progent can also see to it that upgrades and service packs remain updated, protection and performance is constantly monitored, and systems are regularly backed up and available for full and prompt restoration. Find out more concerning Progent's hosting for Exchange and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides full hosting for the entirety of a small company's servers in a setting that not only provides the top degree of dependability and scalability but that is also convenient for customers to transfer to another service provider or to move in-house whenever your situation calls for it. Progent's Private Cloud hosting is based on mature virtualization techniques that permit businesses with multi-vendor networks to benefit dramatically on the costs of capital equipment, infrastructure support, and IT administration while achieving enterprise-class availability and an unprecedented level of vendor flexibility. In contrast to ordinary Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-based software in one centrally administered package, can handle the mixed- OS and non- standardized environments common with smaller companies, and keeps ownership of the software licenses in the customer's hands so that moving to a new virtualized host is fast, reliable, and affordable. This avoids becoming a captive to a single hosting service while still providing all the savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers expert online consulting to help companies of any size integrate their networks with leading public clouds including Azure and Amazon Web Services. Progent can help your it team to design and administer cost-effective ecosystems that can include Windows and Linux operating systems and applications in either cloud-only systems or in hybrid network models that combine on-premises resources along with public clouds. To help you to incorporate public clouds with physical datacenters, Progent can provide a range of cloud integration services that include Office 365 integration solutions with on-premises Exchange deployments, Azure design and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience providing high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent's Low-Cost Managed Services for Remote Network Management
Progent's affordable ProSight family of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email security solution that uses the services and infrastructure of top data security companies to deliver centralized control and world-class security for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam protection, protection against data leaks, and encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates cutting edge behavior analysis technology to guard endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely get by traditional signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to manage the complete threat progression including blocking, detection, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows VSS and real-time network-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup processes and enables rapid restoration of vital files, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup specialists can provide advanced expertise to set up ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to diagram, track, enhance and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when problems are discovered. By automating complex management activities, ProSight WAN Watch can knock hours off common tasks like network mapping, expanding your network, locating devices that need critical software patches, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network running at peak levels by tracking the health of critical computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT personnel and your assigned Progent consultant so that all potential issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be ported easily to a different hardware solution without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and safeguard information about your IT infrastructure, processes, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save as much as half of time spent looking for vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to get an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits show you how closely the configuration of your core network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory system. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler management, better compliance with data security standards, higher utilization of network resources, quicker troubleshooting, more reliable backup and restore, and higher availability. See more about Progent's ProSight Network Audits network infrastructure review.

Why Progent Is the Smart Alternative for North Las Vegas, Nevada Small Businesses
Progent's size, depth of information technology expertise, and familiarity with enterprise IT support allow small and midsize companies to avoid the pitfalls associated with excessive reliance on small service organizations or individual engineers.

Working with Progent enables your small business to:

  • Prevent Over Reliance on Freelance Support Consultants
    For IT support, smaller businesses often rely excessively on freelance engineers. Though individual support providers have lower overhead than more substantial IT service organizations and can afford to bill apparently lower fees, individuals are sometimes unable to react rapidly to critical network problems. If a freelance consultant is busy with different client, ill, on travelling, or in training, the lack of replacement staff may force your business to wait for help during an emergency. The more your small business grows, system downtime or difficulties with critical programs become more expensive. The money you thought you were conserving on an independent consultant can be eaten up quickly due to lost productivity. In addition, when freelance engineers encounter unfamiliar problems, the unavailability of a large consulting team to count on for advice forces them to learn with the meter running while your company ends up footing the costs for their ongoing education.

  • Have Access to Experts in Complex Information Technology Solutions
    Many small support firms or independent consultants who concentrate on small company IT support are capable of delivering connect-the-dots solutions but lack the experience to deal efficiently with complex IT configurations with a variety of operating systems, multiple locations, VoIP systems, remote workers, integrated accounting and operational applications, eCommerce, and specialized line-of-business software. Progent's experience with global companies and Progent's large team of specialists can be valuable to your company because enterprise networks are inherently complex, integration problems demand in-depth understanding of in many technical areas, and achieving a high level of stability, reliability, and protection calls for industry-proven leading practices.

  • Build a Firm Basis for Growth
    Small companies often start with a network implemented on a shoestring budget. Without a solid architecture, a series of improvised repairs commonly get piled onto of a weak foundation. As a company grows, reliability and expandability problems can hinder the productivity of the business. These environments require thorough assessment, intelligent strategic planning, and in-depth experience to upgrade to a network infrastructure that can provide the reliable foundation to meet current business requirements and support future expansion.

  • Work with Solution Providers, Not Resellers
    Smaller businesses need guidance and insight to navigate through an ever more complex maze of IT options available for accelerating business growth and enhancing productivity. Businesses do not need an IT engineer or service firm that attempts to promote a product. Progent avoids conflicted motives by not selling hardware and software. Progent provides services and expertise exclusively. This permits Progent to match technical services with the real needs of customers. Mixing network consulting and product selling can lead to a situation where the recommended solution is based on a preselected technology rather than being based on the actual requirements of a client.

Contact Progent
If your North Las Vegas, Nevada business wants to contact Progent to find out about network outsourcing, consulting, or tech support services, call 800-993-9400 or see Contact Progent.

Fast Remote Technical Support
For immediate online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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