Professional Remote Technical Support for Norwalk, California Networks from Microsoft Certified Consultants
Small businesses have traditionally been ignored by large IT service firms. Some small companies permit themselves to become excessively reliant on individual consultants or small consulting firms who don't have the bandwidth or extensive knowledge to respond promptly or efficiently to network crises. Other small companies turn to giant support firms staffed with technicians able to provide standardized solutions to common issues but who are missing the background and versatility to deal with the diversity of environments and absence of standards that characterizes small business IT systems.

Progent's time-tested approach to delivering low-cost and effective network service to small companies has made Progent one of the most respected Microsoft-certified network service organizations in the industry. Progent has delivered remote support to businesses in every state in the United States (See Progent's client testimonials).

For mid-size and large businesses, Progent can provide co-sourcing and project management support to reinforce the skills of your in-house network support team. This can save money and help meet schedules for big projects such as software programming, business continuity planning and testing, network security evaluations, office consolidations, or software migrations and upgrades.

Progent can in addition provide the services of certified experts to help your business to plan and implement your cloud strategy.

Core Technologies Serviced by Progent for Business Networks in Norwalk, California
Progent's group of certified support professionals offers help for virtually all facets of network systems used by businesses of all sizes. Practice areas served by Progent in Norwalk include:

Support Delivery Options Available for Norwalk, California Businesses
Progent has a variety of alternatives for providing small companies with cost-effective computer services for troubleshooting, consulting, hosting, and IT administration. Progent's paradigm for delivering computer support is based on the Help Desk structure common to big IT groups. Progent's Contact Center Support Mechanism ensures fast response, comprehensive activity records, reliable follow-up, and tight cost control across a range of IT service delivery modes that include remote repairs, onsite support, high-end consulting, as well as server hosting.

  • Remote Service
    Progentís Technical Response Center provides urgent and routine remote assistance for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and globally. Progent's seasoned service experts can help customers to troubleshoot and repair hardware and software issues without the expense or delay of travel for onsite service calls. The background of Progent's network consultants allows them to handle the majority of network problems quickly. For the toughest issues, Progent's breadth of knowledge allows the support team to escalate support calls to world-class subject matter experts. Progent offers a streamlined, web-accessible registration procedure for new customers to address emergency situations and Progent charges by the minute with zero startup charges or time minimums, so you pay only for the help you receive. Specialists available online include Cisco-qualified CCIEs, Microsoft-qualified MCSE consultants, and GIAC-certified security professionals. Learn additional details concerning Progent's online network support expertise.

  • Onsite Service
    Progent provides onsite computer support for registered customers in larger cities in the U.S. Progent's onsite support technicians can work in tandem with Progent's online service engineers to deliver small and midsize companies the ideal combination: in-person service technicians when you need them as well as the remote expertise of Progent's worldwide team of network consultants, security professionals, and business application developers. The response time for on-site support visits is typically under 24 hours. Progent requires no sign-up or retainer charge for registering as a Progent customer for onsite service. Find out more details about how to sign up for Progent's onsite network support services.

  • Help Desk
    Progent's Help Desk Call Center Outsourcing Services are intended for all companies who need fast and dependable access to an online Help Desk with efficient telephone assistance, remote troubleshooting capability, and enough technical strength for all needed escalation. Since smaller companies typically are constrained by tight information technology funds and can spare little management attention for handling IT support, Progent's Contact Center Services can be the most cost-effective option to ensure that small business computer systems are always up and running. Read more about Progent's Contact Center services.

  • IT Consulting Expertise
    Progent provides small and midsize companies affordable access to world-class IT professionals who can provide assistance with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network design, network security consulting, fault tolerant it system design, virtual server solutions, plus integration, programming and support for business applications such as financials, operations, management reporting, sales automation, and productivity software. Progent can provide assistance with short-term projects such as site relocations and major system upgrades, extended projects like management analytics application programming and support, relational database application programming and administration services, and web design, continuing support such as System Center 2012 Operations Manager support and SCOM 2016 consulting for network health monitoring and system management, or emergency response such as data restoration and virus cleanup.

  • Application Server Hosting
    Progent can host vital business applications such as Exchange and MS SQL to provide small businesses with greater levels of dependability, security, and recoverability than is possible with the class of in-house data center that is realistically affordable for the majority of small and midsize companies. Since Progent uses the same data centers that host the gear of some of the planet's largest IT organizations, Progent can eliminate the investment in building and managing the infrastructure required for enterprise-class cooling, power backup, and uninterruptible Internet access. For hosted applications, Progent can also see to it that upgrades and revisions stay current, security and performance is constantly monitored, and systems are consistently archived and ready for full and prompt recovery. Learn more about Progent's hosting for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides complete hosting services for the entirety of a small organization's servers in a setting that not only delivers the highest degree of dependability and scalability but that is in addition simple for customers to transfer to a different support firm or to bring in-house whenever your circumstance calls for it. Progent's Private Cloud hosting is structured around proven virtual server techniques that permit companies with mixed environments to benefit dramatically on the costs of capital equipment, infrastructure maintenance, and network management while getting enterprise-class availability and an unparalleled level of vendor independence. In contrast to conventional SaaS hosting offerings, Progent's Private Cloud Hosting encompasses all server-based applications in a single centrally managed service, can support the multi- platform and non- standardized networks typical of small businesses, and keeps control of the software in the client's possession so that migrating to a different virtualized system is fast, safe, and affordable. This eliminates becoming a captive to a specific hosting service while still offering all the cost savings associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent offers expert online consulting services to help organizations of any size connect their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist you to plan and manage hybrid ecosystems that can include Windows and Linux systems and apps in both cloud-only solutions or in hybrid topologies that utilize physical resources along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a range of public cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Azure planning and deployment services, Amazon Web Services cloud integration support, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience providing high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's Low-Cost Managed Services for Remote IT Management
Progent's affordable ProSight family of managed services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior machine learning tools to defend endpoint devices and servers and VMs against modern malware attacks like ransomware and email phishing, which easily get by traditional signature-matching AV tools. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to address the entire malware attack progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can help your business to design and implement a ProSight ESP deployment that addresses your organization's specific requirements and that allows you achieve and demonstrate compliance with government and industry data protection regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for immediate attention. Progent's consultants can also help your company to set up and test a backup and restore system like ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates and monitors your backup processes and enables rapid recovery of critical files, applications and VMs that have become unavailable or corrupted due to hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, whenever needed, can assist you to recover your business-critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, track, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network maps are always updated, copies and manages the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can knock hours off ordinary tasks like network mapping, expanding your network, locating devices that need critical updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that uses the technology of leading data security vendors to deliver centralized control and comprehensive security for all your email traffic. The hybrid architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. ProSight Email Guard's cloud filter serves as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway device adds a deeper layer of inspection for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Endpoint Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system operating at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted automatically to your specified IT staff and your assigned Progent consultant so all potential issues can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported easily to a different hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard information related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as half of time wasted looking for vital information about your network. ProSight IT Asset Management features a common location for holding and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an objective evaluation of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management tools in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant benefits like a more manageable Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include lower-cost network management, improved compliance with data security requirements, more efficient utilization of IT assets, quicker problem resolution, more dependable backup and restore, and increased uptime. Learn more about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service based on a brief phone interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's preparedness either to block or recover quickly from a ransomware attack. Progent will work with you directly to collect information about your current AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient AV and backup system that meets your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Why Progent Is the Smart Choice for Norwalk, California Businesses
Progent's size, depth of information technology expertise, and experience with enterprise IT support allow small businesses to sidestep the problems associated with excessive reliance on thinly staffed service organizations or individual engineers.

Working with Progent enables your small business to:

  • Avoid Over Dependence on Freelance Support Consultants
    For IT support, smaller companies often rely excessively on individual engineers. Though individual service engineers carry lower expenses than larger support organizations and can afford to charge apparently smaller fees, freelancers are occasionally spread too thin to react rapidly to critical situations. If a freelance engineer is busy with another customer, sick, on travelling, or in class, the absence of replacement staff may require your company to go without assistance during a crisis. The more your small business expands, system unavailability or problems with critical applications become more expensive. The money you thought you were conserving on an independent consultant can evaporate fast because of lost output. Also, when freelance consultants confront unfamiliar technologies, the unavailability of a big engineering group to depend on for advice requires them to train on the job while your business ends up footing the costs for their ongoing education.

  • Have Access to Experts in Advanced IT Solutions
    The majority of smaller support firms or freelance engineers who concentrate on small business IT support may excel at delivering routine fixes but don't have the experience to deal efficiently with complex IT infrastructures with a variety of operating systems, multiple sites, VoIP systems, remote clients, interconnected accounting and operational applications, eCommerce, and custom business applications. Progent's experience with worldwide enterprises and Progent's large group of specialists can be valuable to your business because enterprise networks are by nature complicated, integration problems demand in-depth understanding of in many technical disciplines, and reaching an acceptable level of robustness, reliability, and security requires enterprise-tested leading practices.

  • Create a Firm Foundation for Growth
    Small companies often begin with a network implemented on a shoestring budget. Lacking a proper architecture, a series of improvised repairs commonly get piled onto of a marginal foundation. As a business grows, stability and expandability issues can obstruct the success of the business. Such environments require proper assessment, intelligent business planning, and broad-based experience to migrate to an IT environment that can act as the reliable basis to handle current business needs and support downstream growth.

  • Work with Solution Providers, Not Product Vendors
    Smaller companies need direction and insight to work through an ever more complex array of technology alternatives offered for enabling growth and enhancing productivity. They do not need a network engineer or support organization that attempts to sell them a product. Progent eliminates conflicts of interest by not selling hardware and software. Progent offers consulting and services exclusively. This allows Progent to align consulting services with the real interests of clients. Mixing IT support and product selling can lead to a situation where the proposed solution is based on a predetermined technology rather than being based on the actual requirements of a customer.

Contact Progent
If your Norwalk, California company wants to contact Progent for network outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.

Immediate Online Technical Assistance
For immediate remote support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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