Professional Online Troubleshooting for Norwalk, California Computer Networks from Certified Engineers
Small companies have typically been overlooked by major network service firms. Some small businesses permit themselves to grow excessively reliant on freelance consultants or small consulting firms who lack the size or extensive skill sets to react quickly or effectively to technical crises. Other small companies resort to mass-market support firms that employ personnel taught to provide standardized fixes for ordinary issues but who do not have the background and versatility to handle the variety of environments and lack of standards typical of small company information systems.

Progent's proven methodology for delivering affordable and successful network support to small companies has made Progent one of the premiere Microsoft-certified IT consulting firms in the country. Progent has provided remote support to companies in every state in the U.S. (See Progent's client testimonials).

For medium-size and enterprise businesses, Progent can provide co-sourcing support to reinforce the technical skills of your in-house network support personnel. This can save money and help meet schedules for major IT initiatives like application design and development, disaster recovery planning, security audits, office consolidations, or software migrations.

Progent can also offer access to accredited experts to assist your company to design and execute your cloud strategy.

Main Technical Areas Serviced by Progent for Businesses in Norwalk, California
Progent's group of certified consultants offers support for virtually all aspects of information systems deployed by companies of any size. Practice areas supported by Progent in Norwalk include:

Support Delivery Alternatives Available for Norwalk, California Businesses
Progent has a selection of options for providing small companies and local governments with cost-effective IT services for troubleshooting, system architecture, hosting services, and network management. Progent's model for providing computer support is based on the Help Desk structure familiar to big IT support organizations. Progent's Helpdesk Service Model promotes fast response, thorough activity records, consistent follow-up, and tight expense control for a range of network service delivery options that include remote troubleshooting, on-premises support, high-end consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers urgent and routine remote assistance for Microsoft Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and worldwide. Progent's certified support experts can help clients to troubleshoot and repair hardware and software problems without the expense or delay of travel for onsite support calls. The experience of Progent's IT consultants allows them to resolve the majority of network problems rapidly. For the toughest problems, Progent's breadth of expertise makes it possible to escalate support calls to world-class subject matter experts. Progent offers a convenient, web-accessible registration procedure for first-time customers to accommodate emergency situations and Progent bills per minute with zero sign-up charges or time minimums, so you pay only for the support you get. Specialists you can access online include Cisco-certified CCIEs, Microsoft-certified MCSEs, and CISM-certified security engineers. Find out more details concerning Progent's remote network troubleshooting services.

  • Onsite Service
    Progent offers onsite technical support for signed-up customers in larger cities in the United States. Progent's onsite support personnel can work in conjunction with Progent's remote support experts to give small and midsize businesses the best of both worlds: on-premises service technicians when you need them plus the remote help of Progent's seasoned team of IT consultants, security specialists, and business application programmers. The response time for in-person service calls is usually under 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent client for on-premises support. Learn more details about why to sign up for Progent's onsite network service.

  • Help Desk Call Center
    Progent's Contact Center Services are intended for all businesses who need fast and reliable access to a professional Help Desk with effective phone assistance, remote troubleshooting capability, and enough technical depth for all needed escalation. Since smaller companies usually are constrained by limited information technology funds and can provide scant management bandwidth for handling IT support tasks, Progent's Helpdesk Services could be the most efficient way to ensure that business computer networks stay up and running. Read more details about Progent's Helpdesk outsourcing services.

  • IT Consulting Expertise
    Progent offers small and midsize companies budget-friendly availability of enterprise-class IT professionals who can deliver help with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application support, Cisco network infrastructure, network security engineering, non-stop it system engineering, virtualization solutions, plus configuration, programming and training for business programs including financials, ERP, management reporting, sales automation, and productivity packages. Progent can provide assistance with short-term projects such as office relocations and major software migrations, extended projects such as business information software programming and support, database software programming and DBA services, and web development, on-going services such as System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and system administration, or urgent response like data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for vital applications such as Exchange and MS SQL to provide small and midsize businesses with greater degrees of availability, protection, and recoverability than is feasible using the type of in-house data center that is realistically affordable for the majority of small and midsize organizations. Since Progent utilizes the same facilities that support the equipment of some of the world's biggest information technology companies, Progent can eliminate the expense of creating and managing the systems required for enterprise-class cooling, electrical failover, and uninterruptible Internet access. For managed application servers, Progent can also see to it that patches and service packs remain current, protection and performance is constantly tracked, and systems are regularly backed up and available for full and rapid recovery. Find out additional information about Progent's hosting services for Exchange Server and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting services for all of a small organization's production servers in an environment that not only delivers the top level of fault-tolerance and scalability but that is in addition convenient for clients to transfer to another support firm or to move internally if your business situation warrants it. Progent's Private Cloud hosting service is built around mature virtualization technologies that allow businesses with multi-vendor environments to benefit significantly on the costs of hardware, system support, and IT management while getting enterprise-class reliability and an unprecedented degree of vendor options. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-based applications in a single centrally administered package, can support the multi- OS and non- standardized environments common with small businesses, and retains ownership of the licenses in the customer's hands so that migrating to a different virtual host is quick, reliable, and affordable. This avoids ending up a prisoner of a single hosting provider while still providing all the economies associated with ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Services
    Progent offers advanced remote consulting services to help companies of any size integrate their networks with popular public clouds such as Azure and Amazon AWS. Progent can assist you to design and manage hybrid environments that support Windows and Linux systems and apps in either cloud-only systems or in hybrid network models that utilize local IT assets along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service programming and troubleshooting. Progent has over 15 years of background delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects quickly and affordably.
Progent's Low-Cost Managed Services for Remote IT Management
Progent's value-priced ProSight line of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior-based machine learning technology to guard endpoint devices as well as servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely escape legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to address the entire threat progression including protection, identification, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Endpoint Protection
    ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alarms, device control, and web filtering via cutting-edge tools incorporated within a single agent accessible from a single console. Progent's security and virtualization experts can assist your business to plan and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you prove compliance with government and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require immediate attention. Progent's consultants can also assist your company to install and verify a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services provide small and medium-sized businesses a low cost end-to-end service for secure backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows fast restoration of critical data, applications and VMs that have become unavailable or corrupted as a result of component breakdowns, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide world-class support to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized businesses to diagram, track, reconfigure and debug their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that network maps are always updated, captures and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when potential issues are discovered. By automating time-consuming management and troubleshooting activities, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating appliances that need important software patches, or isolating performance issues. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of leading data security vendors to deliver web-based management and comprehensive protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound threats and saves network bandwidth and storage. ProSight Email Guard's onsite security gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network operating at peak levels by tracking the health of vital assets that power your business network. When ProSight LAN Watch detects an issue, an alert is sent automatically to your designated IT personnel and your Progent consultant so any potential problems can be addressed before they can disrupt your network Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a fast virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard data related to your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates or warranties. By cleaning up and organizing your IT documentation, you can save up to half of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether youíre making improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an objective assessment of the overall health of their network. Powered by some of the top remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology experts, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both also include a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include lower-cost network management, better compliance with government and industry security requirements, higher utilization of network assets, quicker problem resolution, more dependable backup and restore, and less downtime. See more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent information assurance expert. The interview is designed to assess your company's ability to stop or recover rapidly from a ransomware incident. Progent will work with you directly to collect information concerning your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup system that meets your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is a recognized expert at the fundamental system software and productivity programs important to the majority of small and medium-size businesses. As a Cisco-qualified partner, Progent also offers help for an increasingly sophisticated array of infrastructure technologies such as firewalls, routers and switches, voice-over-IP solutions, and wireless access. Furthermore, Progent's CISSP-qualified security experts, CISM-qualified security engineers, CISA-certified security audit specialists and GIAC-certified information assurance experts can provide a company-wide perspective on network protection and can help with advanced security projects such as Security information and Event Management (SIEM) solutions to help enterprises meet business guidelines and government requirements for network data security and incident reporting.

The scope and size of Progent's engineering staff bring a powerful array of advantages to companies wishing to increase the business value of their IT network within a realistic budget. These benefits include:

  • Best Practices
    Progentís team of Microsoft and Cisco certified experts average more than a decade of real-world industry background, at the forefront of IT support, executing a wide range of IT projects for a large mix of clients. Every Progent consultant shares a proven collection of personal best practices which are combined into shared best practices standards that Progent teaches its support personnel. This guarantees that you get not just expert IT help, but also a consultant with proven approaches for resolving real-world network problems rapidly. Read more about Progent's best practices for network consulting.

  • Granular Pricing Model
    Progent's pricing model is to charge for online service and on-premises visits by the minute. As a result, you are billed just for received services. Progent does not impose a higher rate for off-hours or urgent support, and Progent does not charge for travel except for urgent support where on-site work is less than 4 hours. Also, Progent applies no startup fee and asks no retainer for support services delivered during normal working hours. Many support organizations demand large minimum payments or bill in increments of a quarter hour or more. Progent's one-minute pricing granularity avoids king-size invoices for fast solutions. Another benefit of granular invoicing is that you are not inclined to permit less critical issues to stay unaddressed until they grow into major ones. Find out more concerning Progent's value pricing for IT outsourcing.

  • Complete Reporting of IT Support
    Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all billed services. Unlike many independent consultants or small service organizations who provide scant documentation or details of tasks performed, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support reports given by each staff member to every customer. The practice of detailing and organizing support records allows more effective support and avoids a slew of common problems such as when a service customer is virtually held captive to a consultant who refuses to let go of vital service information. Read more details concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to handle technical issues that are within their scope, Progent can focus on delivering hard-to-find skills where Progent has little competition. Small companies who utilize independent service providers or who employ internal IT personnel benefit when Progent transfers information about new technology and tested processes to make their networks more reliable, secure, and productive. Find out additional information about Progent's knowledge transfer services.

Contact Progent
If your Norwalk, California business needs to get in touch with Progent to find out about network outsourcing, consulting, or tech support services, phone 800-993-9400 or see Contact Progent.

Immediate Online Technical Assistance
For fast remote assistance, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2018 Progent Corporation. All rights reserved.