Low-cost Network Tech Support from Microsoft Certified Professionals for Businesses in Norwalk, CA
By delivering professional support when you need it, making available in-depth knowledge for key applications, providing innovative services like virtual server hosting, invoicing solely for services you receive, and charging no sign-up or retainer fees for standard services, Progent helps your company to increase the business value of your information system and cut service costs. Progent recognizes that information system protection, dependability, and performance are as important to small businesses as to large enterprises but that smaller companies lack the economy of scale to spend heavily in computer networks and in-house support staffs. Progent's basic value proposition is that no network consulting organization can match Progent's ability to deliver the network support your business requires when you require it and at prices you can justify.

For medium-size and enterprise businesses, Progent can provide co-sourcing and project management support to reinforce the technical skills of your internal IT service group. This can cut costs and help meet schedules for major IT initiatives like software development, disaster recover/business continuity preparedness, security evaluations, office consolidations, or technology migrations.

Progent can also provide the services of certified consultants to help your company to design and implement your cloud strategy.

Primary Products and Technologies Supported by Progent for Business Networks in Norwalk, California
Progent offers the services of accredited experts for all aspects of information technology found in small and midsize companies. Products and technologies serviced by Progent's consultants include:

Service Delivery Options Available for Norwalk, California Businesses
Progent has a selection of options for providing small businesses and local governments with cost-effective computer services for technical support, system architecture, hosting, and IT administration. Progent's paradigm for delivering network support services is based on the Call Center operational structure familiar to big IT groups. Progent's Contact Center Service Model promotes rapid support, comprehensive activity documentation, dependable follow-through, and strict cost monitoring across an array of IT support delivery modes that include online repairs, in-person support, high-end consulting, plus server hosting.

  • Online Support
    Progentís Technical Response Center offers urgent and routine online assistance for Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's certified support experts can help customers to analyze and repair network issues without the expense or delay of in-person support calls. The background of Progent's network engineers allows them to resolve the majority of IT issues quickly. For the most challenging problems, Progent's breadth of knowledge allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a convenient, web-based signup process for new customers to accommodate emergency network problems and Progent charges per minute with no sign-up fees or time minimums, so you pay only for the help you receive. Experts you can access remotely include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and CISM-certified security engineers. Find out additional details concerning Progent's remote network troubleshooting services.

  • On-site Support
    Progent offers onsite technical assistance for signed-up clients in major metropolitan areas in the United States. Progent's onsite service technicians can work in conjunction with Progent's online support experts to deliver small and midsize companies the best of both worlds: onsite service professionals when you require them as well as the remote expertise of Progent's seasoned team of network engineers, security professionals, and business application programmers. The response time for in-person support visits is typically under 24 hours. There is no start-up or retainer fee for becoming a Progent customer for on-premises service. Learn more details about why to sign up for Progent's in-person computer service.

  • Help Desk Call Center
    Progent's Help Desk Services are designed for small and midsize companies who need fast and dependable support from a professional Help Desk Call Center with effective telephone assistance, remote repair tools, and sufficient technical depth for full problem escalation. Since smaller companies usually are constrained by limited IT budgets and can provide little executive bandwidth for dealing with IT support, Progent's Help Desk Call Center Services can be the most cost-effective way to make sure that business computer systems are always productive. Read more details concerning Progent's Helpdesk outsourcing services.

  • IT Consulting Services
    Progent provides small and midsize companies affordable availability of enterprise-class IT professionals who can provide assistance with critical products and technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network infrastructure, network security engineering, non-stop network design, server virtualization solutions, plus configuration, programming and training for business programs such as financials, ERP and MRP, management reporting, sales automation, and productivity suites. Progent can provide assistance with one-time projects including office moves and massive system upgrades, longer term projects like business analytics application programming and customization, relational database application development and DBA support, and web development, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network monitoring and system administration, or urgent services like disaster recovery and malware removal.

  • Application Hosting
    Progent offers hosting for vital business applications like Exchange Server and Microsoft SQL in order to provide small and midsize businesses with greater levels of availability, security, and performance than is possible with the type of in-house data center that is practical for the majority of small and midsize companies. Since Progent uses the same facilities that host the gear of some of the planet's biggest information technology companies, Progent can save you the expense of creating and maintaining the infrastructure needed for world-class environmental control, power backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also make sure that patches and revisions stay current, protection and performance is constantly tracked, and systems and data files are consistently archived and ready for complete and prompt recovery. Find out more concerning Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting provides comprehensive hosting for the entirety of a small or midsize organization's servers in an environment that not only delivers the top level of dependability and extensibility but that is also convenient for customers to migrate to a different support provider or to move in-house if your situation calls for it. Progent's Private Cloud hosting is founded on proven virtualization technologies that permit businesses with multi-vendor networks to save dramatically on the costs of capital equipment, system maintenance, and network management while getting enterprise-class reliability and an unparalleled level of vendor independence. Unlike ordinary SaaS hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in one centrally managed service, can support the multi- OS and loosely standardized environments common with smaller companies, and keeps ownership of the licenses in the customer's possession so that moving to a different virtual host is quick, reliable, and inexpensive. This avoids ending up a captive to a single hosting provider while still offering all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent can provide advanced online consulting services to help organizations of any size connect their information networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help you to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-centric solutions or in hybrid network models that seamlessly combine physical IT assets along with cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a variety of cloud migration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure planning and integration consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has over 15 years of experience delivering high-level consulting expertise remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Progent's Flat-rate Managed Services for Information Assurance
Progent offers a portfolio of affordable, set-price monthly managed services intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance. Managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading data security companies to provide centralized management and comprehensive security for all your inbound and outbound email. The hybrid structure of Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that originates and ends within your security perimeter. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data loss prevention.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes next generation behavior-based analysis tools to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily get by traditional signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to manage the entire threat lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup
    ProSight Data Protection Services provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. Available at a low monthly rate, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital files, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can provide world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FIRPA, and PCI and, when necessary, can help you to restore your critical information. Read more about ProSight Data Protection Services managed cloud backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, track, optimize and debug their connectivity hardware like switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always current, copies and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common tasks like network mapping, expanding your network, locating appliances that require important software patches, or isolating performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by tracking the health of vital assets that power your information system. When ProSight Systems Watch uncovers an issue, an alarm is sent immediately to your designated IT management personnel and your Progent consultant so that all looming issues can be addressed before they can disrupt your network Find out more details about ProSight Systems Watch server and desktop automated remote monitoring and management services.

Why Progent Is the Right Alternative for Norwalk, California Small Businesses
Progent's staff size, breadth and depth of technical expertise, and familiarity with enterprise IT support enable small businesses to sidestep the pitfalls associated with excessive dependence on thinly staffed service firms or independent engineers.

Working with Progent enables your small business to:

  • Avoid Over Dependence on Individual Support Consultants
    For IT support, small businesses often rely excessively on individual consultants. Though individual service engineers have lower expenses than larger IT service organizations and can afford to bill apparently smaller fees, individuals are sometimes stretched to far to respond rapidly to urgent problems. If a freelance consultant is occupied with different client, ill, on vacation, or in class, the lack of backup personnel may force your company to go without help in case of a crisis. The more your company grows, network downtime or difficulties with critical applications get more expensive. The dollars you believed you were saving on a freelancer can be eaten up quickly due to lost productivity. Also, when freelance consultants encounter unfamiliar problems, the unavailability of a big engineering team to rely on for advice requires them to train with the meter running while your organization winds up footing the bill for their ongoing education.

  • Have Access to Experts in Advanced Information Technology Solutions
    The majority of smaller support firms or independent engineers focused on small business IT consulting are capable of providing routine fixes but don't have the seasoning to work efficiently with complex IT configurations that have a variety of platforms, many sites, VoIP implementations, mobile clients, integrated financial and operational applications, data-driven web sites, and specialized line-of-business software. Progent's background with worldwide companies and Progent's extensive staff of experts can be valuable to your company because enterprise environments are inherently complex, integration problems demand thorough knowledge in numerous technical disciplines, and achieving a high level of robustness, reliability, and security calls for enterprise-tested best practices.

  • Create a Firm Foundation for Seamless Growth
    Small businesses often start with a network implemented on a shoestring budget. Without a proper basis, a series of band-aid repairs commonly get tossed onto of a marginal structure. As a company evolves, reliability and expandability issues can undermine the success of the business. Such environments need thorough assessment, intelligent strategic planning, and in-depth experience to migrate to a network infrastructure that will provide the reliable basis to handle critical business requirements and support downstream expansion.

  • Partner with Solution Providers, Not Product Resellers
    Small businesses need direction and education to navigate through an increasingly complex maze of technology alternatives available for accelerating growth and enhancing productivity. They do not need an IT consultant or support organization that tries to sell them products. Progent avoids conflicted motives by not selling hardware and software. Progent offers services and expertise only. This allows Progent to match technical services with the genuine needs of clients. Mixing IT support and product reselling can result in a situation where the recommended solution is built around a preselected vendor instead of being driven by the true requirements of a customer.

How to Contact Progent
If your Norwalk, California company wants to get in touch with Progent for network outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.

Fast Online Network Help
For immediate remote assistance, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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