Quick, Affordable Online Computer Network Technical Support for Norwalk, California Small Businesses
For more than twenty years, Progent has specialized in providing enterprise-quality network support to clients who have small-business budgets. Progent has built a powerful support system that features a streamlined, seamless virtual office infrastructure, sophisticated remote repair technology, a large pool of engineers accredited in a broad range of IT practice areas, a Help Desk service model that maximizes efficiency and guarantees follow-up, a global team of on-line troubleshooting experts, in-person support dispatching for the majority of most zip codes in the United States, and a company culture committed to resolving technical problems in the least time and at the least cost to clients.

For larger businesses, Progent can provide co-sourcing and project management support to add to the skills of your in-house network support group. This can cut costs and help meet schedules for big IT initiatives such as software design and development, disaster recovery preparedness, network security evaluations, merging datacenters, or software migrations.

Progent can in addition offer the services of accredited experts to help your business to design and execute your cloud strategy.

Core Technologies Serviced by Progent for Business Networks in Norwalk, California
Progent offers the support of qualified consultants for all aspects of network technology found in small and midsize organizations. Technologies supported by Progent include:

Support Delivery Alternatives Available for Norwalk, California Companies
Progent has a selection of options for providing small companies with affordable IT services for troubleshooting, consulting, hosting, and network management. Progent's model for delivering computer support is based on the Help Desk Call Center structure common to larger IT support organizations. Progent's Help Desk Call Center Support Model ensures fast response, thorough service documentation, reliable follow-up, and strict expense control for a range of IT service delivery options that include remote repairs, in-person support, high-end consulting, plus server hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides urgent and scheduled remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's seasoned service professionals can help clients to analyze and repair network issues without the cost or delay of on-premises service calls. The background of Progent's IT engineers makes it possible to resolve most network problems quickly. For complex problems, Progent's depth of expertise makes it possible to escalate support calls to advanced specialists. Progent offers a convenient, web-based signup process for first-time clients to accommodate emergency network problems and Progent charges by the minute with zero startup charges or time minimums, so you are invoiced only for the support you receive. Specialists you can access remotely include Cisco-certified CCIE network engineers, Microsoft-qualified MCSE consultants, and GIAC-certified security professionals. Find out additional information concerning Progent's remote computer troubleshooting expertise.

  • On-site Service
    Progent provides on-site technical support for signed-up clients in larger cities in the U.S. Progent's onsite service personnel can work in tandem with Progent's remote support experts to give small companies the ideal combination: on-premises support technicians when you need them as well as the on-line help of Progent's seasoned team of network consultants, security specialists, and business application programmers. The response time for on-site service calls is usually less than one business day. There is no sign-up or retainer fee for registering as a Progent client for onsite service. Learn more about how and why to register for Progent's in-person computer support services.

  • Help Desk Call Center
    Progent's Helpdesk Services are intended for all businesses and local governments who require fast and reliable access to an online Helpdesk with effective phone assistance, remote troubleshooting capability, and enough technical depth for full escalation. Because small and midsize companies usually have tight information technology funds and can spare scant management attention for dealing with IT support tasks, Progent's Help Desk Call Center Services could be the most cost-effective option to make sure that small business information networks are always up and running. Learn more concerning Progent's Helpdesk services.

  • Consulting Services
    Progent offers small and midsize businesses affordable availability of world-class IT professionals who can deliver assistance with vital technologies such as Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application expertise, Cisco network design, network security engineering, high availability network engineering, virtualization strategies, plus configuration, customization and support for small business applications such as financials, operations, management reporting, CRM, and productivity software. Progent can provide assistance with short-term projects including site relocations and major software migrations, longer term initiatives such as business analytics software programming and support, database software programming and administration services, and web design, on-going services including System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting for network health monitoring and network management, or emergency services such as disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for key applications such as Exchange and Microsoft SQL Server to provide small companies with greater levels of dependability, protection, and performance than is feasible using the type of internal data center that is practical for most small companies. Because Progent uses the same data centers that support the equipment of some of the planet's largest IT organizations, Progent can eliminate the expense of creating and maintaining the infrastructure required for enterprise-class cooling, electrical failover, and redundant Internet access. For hosted applications, Progent can also see to it that patches and service packs stay updated, security and performance is continually tracked, and systems are regularly backed up and available for full and prompt recovery. Learn additional information concerning Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small or midsize organization's servers in a setting that not only delivers the highest level of fault-tolerance and scalability but that is also convenient for clients to migrate to a different service firm or to bring internally when your circumstance calls for it. Progent's Private Cloud hosting is founded on proven virtualization techniques that permit companies with multi-vendor networks to save dramatically on the costs of capital equipment, infrastructure support, and network management while achieving enterprise-class reliability and an unprecedented degree of vendor independence. In contrast to conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting covers all server-centric software in a single centrally managed package, can handle the mixed- platform and loosely standardized networks typical of small companies, and keeps control of the licenses in the client's hands so that moving to a different virtual host is fast, reliable, and affordable. This eliminates becoming a prisoner of a single hosting service while still offering all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent can provide expert online consulting services to help organizations of all sizes integrate their networks with leading public cloud platforms such as Microsoft Azure and Amazon AWS. Progent can assist you to plan and administer hybrid environments that support Windows and Linux operating systems and apps in both cloud-based systems or in hybrid network models that utilize local resources as well as public cloud services. To help you to integrate public clouds with networks, Progent offers a range of cloud migration support services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure planning and integration services, Amazon AWS cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of experience providing advanced consulting expertise remotely, and Progent can help you complete your cloud migration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's value-priced ProSight portfolio of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior-based analysis tools to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to manage the entire threat lifecycle including protection, infiltration detection, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Unified Endpoint Security
    ProSight Enhanced Security Protection managed services deliver ultra-affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP environment that meets your organization's specific requirements and that allows you prove compliance with government and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent action. Progent can also assist you to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables rapid restoration of vital files, applications and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver world-class expertise to configure ProSight Data Protection Services to to comply with regulatory requirements like HIPPA, FIRPA, and PCI and, when needed, can assist you to restore your critical information. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network diagrams are always updated, captures and manages the configuration of almost all devices on your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading data security vendors to provide centralized management and world-class security for your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local security gateway appliance to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's onsite security gateway device provides a deeper level of inspection for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and protect internal email traffic that stays within your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by tracking the state of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so all looming problems can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hardware solution without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or domains. By updating and organizing your network documentation, you can eliminate as much as half of time thrown away looking for critical information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the knowledge you require when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the overall health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential network devices adhere to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI such as a cleaner Active Directory (AD) system. Both versions also come with a year of cutting-edge remote network monitoring and management. Benefits can include simpler network management, better compliance with information security regulations, more efficient utilization of network resources, quicker problem resolution, more reliable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery consultant. The interview is intended to assess your company's preparedness to stop or recover quickly from a ransomware attack. Progent will consult with you directly to gather information concerning your existing security profile and backup/recovery platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup/recovery system that meets your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Alternative for Norwalk, California Businesses
Progent's staff size, depth of information technology skill, and familiarity with enterprise network support allow small and midsize businesses to sidestep the pitfalls associated with over dependence on small service firms or independent consultants.

Working with Progent enables your company to:

  • Avoid Excessive Dependence on Individual Consultants
    For network support, smaller companies sometimes rely heavily on individual consultants. Though freelance service engineers carry lower overhead than larger IT service firms and can afford to bill nominally smaller rates, individuals are frequently too busy to react rapidly to urgent network problems. If an independent engineer is busy with different client, sick, on travelling, or in training, the lack of replacement staff may force your company to wait for help in case of a crisis. As your company expands, network unavailability or problems with critical applications become more costly. The dollars you thought you were conserving on an independent consultant can be eaten up quickly because of lower output. Also, when freelance engineers encounter unfamiliar technologies, the unavailability of a large engineering team to rely on for assistance forces them to learn in place while your business winds up with the bill for their ongoing training.

  • Gain Access to Experts in Sophisticated Network Issues
    Many smaller service firms or independent consultants specializing in small business IT support may excel at delivering connect-the-dots solutions but lack the background to work efficiently with complicated network infrastructures that have mixed platforms, numerous offices, VoIP systems, remote clients, integrated financial and analytical applications, data-driven web sites, and specialized line-of-business software. Progent's experience with worldwide companies and Progent's large group of experts can benefit your small business because big-company networks are by nature complex, support problems require in-depth understanding of in many technical areas, and reaching an acceptable level of stability, availability, and security requires enterprise-proven processes.

  • Create a Solid Foundation for Growth
    Small businesses typically begin with an IT system implemented on a shoestring budget. Without a proper basis, a series of ad hoc fixes commonly get thrown onto of a marginal structure. As a business evolves, stability and scalability issues can hinder the success of the business. These environments require proper evaluation, intelligent strategic analysis, and broad-based experience to migrate to an IT environment that will provide the solid foundation to meet current business needs and support future growth.

  • Team with Solution Providers, Not Product Vendors
    Smaller businesses require direction and education to navigate through an ever more complicated maze of technology alternatives offered for accelerating growth and enhancing productivity. They do not need a network engineer or service organization that tries to promote products. Progent eliminates conflicted motives by not reselling hardware and software. Progent offers services exclusively. This allows Progent to align technical services with the genuine interests of clients. Combining IT support and product selling can lead to a conflict where the recommended solution is based on a predetermined vendor rather than being driven by the true needs of a client.

Contact Progent
In case your Norwalk, California business needs to contact Progent about network outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Immediate Online Network Support
For fast remote help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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