Professional Remote Technical Support for Norwalk, California Networks from Microsoft Certified Engineers
Small companies have traditionally been ignored by major IT service organizations. Many small companies permit themselves to grow excessively reliant on individual consultants or small support firms who don't have the size or comprehensive skill sets to respond promptly or efficiently to network emergencies. Still other small businesses turn to mass-market service providers that employ technicians taught to offer by-the-numbers solutions to ordinary problems but who do not have the background and technical scope to handle the variety of configurations and lack of standardization typical of small company IT systems.

Progent's proven approach to providing low-cost and successful technical support to small companies has made Progent one of the most respected Microsoft Gold network service organizations in the country. Progent has provided remote support to small businesses in every state in the country and offers onsite support in most zip codes.

For mid-size and large companies, Progent offers co-sourcing support to supplement the skills of your internal network support staff. Co-sourcing can cut costs and minimize technical risks for major IT initiatives like software development, business continuity planning, security audits, merging datacenters, or software migrations.

Progent can also offer access to certified consultants to assist your company to plan and implement a sensible cloud strategy.

Key Products and Technologies Supported by Progent for Office Networks in Norwalk, California
Progent offers the services of qualified consultants for all aspects of information technology found in small organizations. Technologies serviced by Progent's consultants include:

Support Delivery Options for Norwalk, California Businesses
Progent has a selection of alternatives for providing small and midsize companies with affordable IT services for technical support, consulting, hosting services, and network administration. Progent's model for delivering computer support services is built on the Call Center structure common to big IT organizations. Progent's Helpdesk Support Model ensures rapid support, thorough activity records, dependable follow-through, and strict cost monitoring across an array of IT support delivery modes that include online troubleshooting, on-premises help, top-level consulting, as well as server hosting.

  • Online Support
    Progentís Technical Response Center offers emergency and scheduled remote support for Microsoft Windows, Linux, Apple, and Cisco-based systems in the U.S. and globally. Progent's seasoned service experts can assist customers to troubleshoot and repair hardware and software issues without the expense or delay of in-person service visits. The background of Progent's IT engineers makes it possible to resolve most network issues rapidly. For complex problems, Progent's depth of expertise allows the support team to escalate trouble tickets to world-class specialists. Progent offers a streamlined, web-based registration procedure for new customers to accommodate urgent situations and Progent bills by the minute with no startup charges or minimums, so you pay only for the help you get. Specialists available online include Cisco-certified CCIEs, Microsoft-certified MCSEs, and GIAC-certified security engineers. Find out more information about Progent's online computer support expertise.

  • On-site Service
    Progent provides onsite computer support for signed-up clients in major metropolitan areas in the U.S. Progent's on-site service technicians can operate in tandem with Progent's online service experts to deliver small businesses the ideal combination: hands-on support professionals when you need them as well as the remote help of Progent's seasoned staff of network engineers, security specialists, and business software programmers. The response time for on-site service calls is typically under 24 hours. There is no sign-up or retainer charge for registering as a Progent customer for on-premises support. Learn more details concerning why to register for Progent's onsite network service.

  • Help Desk
    Progent's Help Desk Outsourcing Services are designed for all businesses who need prompt and dependable access to a professional Help Desk with efficient phone support, remote troubleshooting capability, and sufficient technical strength for full problem escalation. Since smaller companies usually are constrained by tight IT budgets and can provide scant executive bandwidth for dealing with IT support tasks, Progent's Helpdesk Services could be the most efficient option to make sure that business computer networks are always up and running. Read more about Progent's Contact Center services.

  • IT Consulting Expertise
    Progent offers small companies affordable access to world-class consultants who can deliver assistance with vital products and technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network infrastructure, network security engineering, high availability it system consulting, virtualization strategies, plus integration, customization and support for small business programs such as accounting, ERP, management reporting, CRM, and office productivity software. Progent can help with one-shot projects such as site relocations and massive system upgrades, extended projects such as management information application programming and customization, database application programming and administration support, and web design, on-going support including Microsoft System Center 2012 Operations Manager expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and system administration, or urgent services like data restoration and virus removal.

  • Application Server Hosting
    Progent offers hosting for mission-critical business applications such as Exchange and Microsoft SQL Server to provide small businesses with higher degrees of dependability, protection, and performance than is feasible with the type of on-site data center that is achievable for most small companies. Because Progent utilizes the same facilities that support the gear of some of the world's largest information technology companies, Progent can eliminate the cost of creating and maintaining the infrastructure needed for world-class cooling, electrical failover, and uninterruptible Internet access. For hosted applications, Progent can also ensure that patches and revisions stay current, security and efficiency is continually monitored, and systems and data files are consistently backed up and available for full and prompt recovery. Find out additional information about Progent's hosting services for Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers comprehensive hosting services for the entirety of a small or midsize organization's servers in a setting that not only provides the top level of dependability and scalability but that is also simple for clients to migrate to another support firm or to bring in-house when your situation calls for it. Progent's Private Cloud hosting is built around proven virtual server techniques that permit businesses with mixed networks to save dramatically on the expense of capital equipment, infrastructure support, and network administration while achieving enterprise-class dependability and an unprecedented degree of vendor independence. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally administered package, can handle the mixed- platform and non- standardized environments typical of small businesses, and keeps control of the software in the client's hands so that moving to a different virtualized system is fast, safe, and inexpensive. This eliminates ending up a captive to a specific hosting provider while still providing all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Planning and Integration Support
    Progent offers advanced online support to help businesses of all sizes integrate their networks with leading public cloud platforms including Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage hybrid environments that support Windows and Linux operating systems and apps in either cloud-based solutions or in hybrid architectures that seamlessly combine physical resources along with public clouds. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 integration solutions with on-premises Exchange deployments, Azure planning and integration services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and debugging. Progent has over 15 years of experience providing high-level consulting expertise remotely, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and affordably.

Why Progent Offers the Right Choice for Norwalk, California Small Businesses
Progent's size, breadth of information technology expertise, and familiarity with corporate IT support allow small and midsize businesses to sidestep the problems related to excessive reliance on small support firms or freelance consultants.

Working with Progent's Experts enables your small business to:

  • Avoid Over Dependence on Freelance Support Consultants
    For IT support, small businesses often rely excessively on independent engineers. Though freelance support providers have lower overhead than more substantial support firms and can typically bill nominally smaller rates, freelancers are occasionally stretched to far to react quickly to urgent problems. If a freelance engineer is occupied with different customer, ill, on travelling, or in training, the absence of backup staff may require your company to go without help during a crisis. The more your company expands, system unavailability or difficulties with critical applications get more costly. The money you thought you were conserving on an independent consultant can be eaten up fast because of lost output. Also, when independent engineers encounter unfamiliar problems, the unavailability of a big engineering team to depend on for help requires them to learn with the meter running while your business winds up with the costs for their continuing training.

  • Gain Access to Experts in Complex Network Solutions
    Many smaller support firms or freelance engineers who concentrate on small company network support may excel at delivering routine fixes but don't have the seasoning to work cost-effectively with complex network configurations with a variety of operating systems, numerous sites, Voice over IP systems, mobile workers, interconnected accounting and analytical software, data-driven web sites, and specialized business applications. Progent's experience with worldwide enterprises and Progent's large team of specialists can benefit your business because big-company networks are characteristically complicated, integration problems demand in-depth understanding of in numerous technical areas, and reaching an acceptable degree of stability, reliability, and security requires enterprise-tested processes.

  • Create a Firm Foundation for Growth
    Small companies typically begin with an IT system implemented on a tight budget. Lacking a carefully designed architecture, a series of band-aid repairs often get thrown on top of a tenuous structure. As a company evolves, stability and expandability issues can obstruct the productivity of the business. Such networks need proper assessment, smart strategic planning, and broad-based experience to migrate to a network environment that can act as the solid foundation to handle critical business requirements and ease future growth.

  • Partner with Solution Providers, Not Resellers
    Smaller companies require direction and education to work through an increasingly complex maze of technology options available for accelerating business growth and improving productivity. Businesses do not need a network consultant or support firm that tries to promote a product. Progent eliminates conflicts of interest by not reselling any products. Progent sells services exclusively. This allows Progent to match technical services with the genuine interests of clients. Combining IT support and product selling can lead to a conflict where the recommended solution is built around a preselected vendor rather than being based on the actual requirements of a client.

Contact Progent
In case your Norwalk, California company wants to contact Progent to ask about network outsourcing, consulting, or technical support, phone 800-993-9400 or visit Contact Progent.

Immediate Online Technical Help
For fast remote help, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).

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