If your Ohio company is located outside of the larger metropolitan areas such as Columbus, Cleveland, Cincinnati, Toledo, Akron, or Dayton, your nearby computer network support options may be limited in skills, or not available during a crisis. This can result in a network that is unpredictable or causing wasted time due to technical problems persisting for too long. Progent’s staff of network professionals average more than 12 years of real-world industry experience, in the trenches of network support, performing a extensive range of technical projects for a broad range of customers. This means you obtain not just the technical know how needed for the job, but a consultant with field proven methods for applying those skills to provide cost effective network solutions.

Full Array of Security Assistance
Progent's certified security consultants can help you perform complete security audits, recover quickly from set up firewalls, configure safe techniques for remote and mobile access, deploy advanced software for protection against viruses, spam, and directory harvest attacks, and develop a security strategy with 24x7 monitoring.

World-class Cisco Support from Expert CCIE-certified Consultants
Progent’s exclusive group of Cisco Certified Internetwork Expert (CCIE) consultants have earned a designation reserved for the most capable experts for designing, architecting, configuring, implementing, and debugging a wide range of Cisco network and interconnectivity solutions. There are only 7000 CCIE’s around the world, and attaining certification involves comprehensive verification through written testing and hands-on lab testing to ensure that CCIE’s can apply knowledge to real world problems. CCIE’s have a strong foundational knowledge of core networking technologies and protocols that allow for quickly developing multi-vendor solutions.

Software Applications Support
Progent's Experts Team offers in-depth consulting expertise in specific application areas. By providing a one-stop source for IT generalists and specialists, Progent can tailor fast, affordable and comprehensive IT solutions that fit the individual needs of your organization. Areas of applications expertise available from Progent include ERP, MRP and accounting support, Microsoft CRM help and training, plus support and customized training for Microsoft Project, Microsoft Excel and Microsoft Word.

Best Practices Applied Nationwide
Many businesses located far from areas with plentiful expert engineers resort to untrained or inexperienced local consultants for critical IT support services. This can result in a network that is unstable or unable to meet organizational needs due to lack of proper best practices in configuring system components. Progent’s staff of Microsoft and Cisco certified engineers average more than ten years of real-world industry experience, in the trenches of IT support, performing a wide variety of technical projects for a diverse range of clients. This means you get not just expert technical skills, but a consultant with proven methods for how to apply those skills to solve real-world business problems successfully and in a consistent fashion.

Remote Network Administration and Support
Remote access tools and technologies have improved to the point that there is seldom a need for on-site access to servers in order to provide effective support. With the setup of an out-of-band remote support/management card in your server, nearly any administration or support tasks can be accomplished remotely by Progent engineers. Remote network administration services available from Progent include operating system installations or upgrades, complete server disaster recovery, plus mass storage disk and router reconfiguration.

Progent is a Gold Certified Partner with Microsoft
Progent has been designated by Microsoft as a Gold Certified Partner, an honor awarded only to the top class of organizations that work closely with Microsoft, have demonstrated technical expertise, and have verified customer references. Microsoft Gold Certified Partners are required to maintain large staffs of IT professionals who have completed extensive certification testing. Gold Certified Partners are provided access to special support and training programs from Microsoft and early exposure to new software for training and evaluation purposes.

Voice over IP Design and Support Services
Progent can provide a Cisco Certified Internetwork Expert (CCIE) or Cisco Certified Network Professional (CCNP) to help you successfully deploy Cisco CallManager technology. Progent can evaluate your existing network and Internet access infrastructure to determine whether your network is optimized to support VoIP, help you choose and deploy Cisco hardware and software appropriate for your current situation and future growth plans, and business objectives, and integrate your VoIP solution with solutions from other vendors.

Anti-Virus and Anti-Spam Protection via Outsourced Services
Progent has partnered with Postini to offer a cost effective, comprehensive solution to keep your company mail free of spam and viruses. E-Mail Guard is a hosted service based on Postini’s Perimeter Manager that handles the security and management of corporate email by providing continually updated spam and virus protection, content filtering, and protection from email-based directory harvest and denial of service attacks. E-Mail Guard also provides monitoring, reporting and content management utilities plus outbound filtering to help you troubleshoot your email system and define and enforce corporate email policies.

Linux Support and Linux/Windows Integration
If your business network combines Linux technology with Microsoft Windows, Progent can help you integrate your servers into a cohesive network that allows all your operating systems to peacefully coexist for easy administration, seamless dataflow, high availability, enhanced performance and integrated security. If you are developing Linux applications on a network that includes Microsoft-based servers, desktops and software, Progent offers full-service support outsourcing that allows you to concentrate on your area of high-value expertise.

Web Site Development
If you want to revamp your corporate Web site, create internal Webs for applications such as human resources or employee training, establish a powerful Web presence for a new venture, or build enterprise-class, data-driven Web applications, Progent can provide talented and experienced Web architects and developers. Progent's consultants can also help you build and manage a secure, robust server and communications environment, including remote and wireless connectivity, to support your Web solutions. Services available through Progent's Experts Team include Web design, Web project management, Microsoft .ASP and .NET programming, graphics design, and one-on-one training in Microsoft FrontPage. Progent can also provide consultants who can you create and deploy custom eCommerce solutions.

Extensive Information Network Security Evaluation and Testing
Progent’s and CISA certified security consultants can quickly perform complete network security audits, firewall evaluation and penetration testing on mission-critical small business information networks.