for Office IT Network Systems: Remote Help and Repair
For small office computer networks located in the state of Oklahoma, Progent's Microsoft qualified technicians can provide online assistance and troubleshooting to resolve your computer system troubles quickly and affordably. Progent has developed top-notch expertise, advanced software utilities, and support knowledge bases to diagnose and resolve network problems without the cost and time delays normally associated with onsite technical service visits.
If your Oklahoma business is located beyond the larger urban areas such as Oklahoma City, Tulsa, Norman, or Lawton, your nearby network systems support choices may be limited in expertise, or unavailable during urgent situations. This can result in a network that is unpredictable or causing efficiency loss due to technical issues persisting for too long. Progent’s staff of network professionals average more than ten years of real-world IT industry experience, in the trenches of IT support, performing a wide range of technical tasks for a varied range of clients. This means you get not only the technical expertise needed for the job, but a consultant with demonstrated methods for applying that expertise to provide cost effective network solutions.
Easy Engagement and Billing Structure
Progent makes it easy to be a client. Progent requires no complex contracts, no minimum commitment, no retainers, and no minimum support time. All consulting time is documented in detail and billed to the actual minutes utilized.
Powerful Remote Access Utilities
Advanced remote access tools and experienced technicians and engineers combine to enable Progent to resolve most computer network problems quickly and cost effectively. Progent is a pioneer in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner Progent's technical team members have the advantage of a wide range of Microsoft support utilities, technical personnel, and extensive on-going training.
VPN Access Support for Leading Remote Access Gateways
Progent engineers can gain access to client networks using VPN access support for gateways from Microsoft, Cisco, Sonicwall, Watchguard, Netscreen, and Checkpoint. Secure VPN remote access allows the engineers at Progent's Technical Response Center to access your computer network remotely without compromising system security.
Progent is a Microsoft Gold Certified Partner
Progent has been designated by Microsoft as a Gold Certified Partner, an honor given only to the highest tier of businesses that work closely with Microsoft, have demonstrated technical skills, and have verified customer references. Microsoft Gold Certified Partners must maintain large staffs of IT experts who have undertaken extensive proficiency testing. Microsoft Gold Partners are provided access to exclusive support and training opportunities from Microsoft and early exposure to beta software for training and study purposes.
Full Array of Security Consulting Services
Progent's certified security experts can help you perform complete security audits, recover quickly from virus and worm attacks, configure safe techniques for remote and mobile access, deploy advanced software for protection against viruses, spam, and directory harvest attacks, and craft a security strategy with 24x7 monitoring.
Detailed Documentation of Services
Progent provides full and detailed documentation of all service work to ensure clients don’t ever feel “captive” to their support organization. Progent sends email documentation of services accomplished shortly after completion of each support interaction, and also sends a printed copy along with monthly billings for accounting purposes.
Mac Support
Progent's consultants can provide Apple Mac users a variety of services including desktop support, help with Macintosh applications, security and connectivity consulting, integration with Windows-based networks, and one-on-one training. For small business networks based exclusively on Macintosh OS X or for environments utilizing a mix of Macintosh, Linux and Microsoft powered servers and workstations, Progent has the experience and depth to deal with the complexity of designing, setting up and maintaining a network system that is reliable, safe, fast and aligned with your business goals.
Extensive Network Security Evaluation and Testing
Progent’s CISSP and CISA certified security team members can efficiently perform complete network security audits, firewall evaluation and penetration testing on mission-critical small business information networks.
VoIP Design and Support Services
Progent can provide a Cisco Certified Internetwork Expert (CCIE) or Cisco Certified Network Professional (CCNP) to help you deploy Cisco VoIP technology. Progent can evaluate your existing network and Internet access infrastructure to asses whether your environment is optimized to support VoIP, help you select and deploy Cisco components appropriate for your current situation and future growth plans, and business objectives, and integrate your VoIP solution with solutions from other vendors.
Cost-effective Computer Support Solutions
Many small businesses utilize flawed metrics when shopping for a computer network consultant. Cost per hour is seldom a good measure for value. A consultant with poor experience can take many times longer to perform the same task than an experienced IT professional. For example, paying 30% less per hour, but taking three times as long for the same task is hardly a deal. Still worse, a poorly architected or configured IT infrastructure that is unstable can cost a small business many times over its’ price in lost productivity.
Computer Support Help Desk Support Services Consultants
The Help Desk Call Center support delivery structure used by Progent's Technical Response Center gives small companies an effective alternative to dependence on freelance service individuals by offering extensive technical knowledge accessible to multiple engineering groups, 24x7 access to urgent help, escalation capability to appropriate engineers for handling even the most intractable issues, service consistency and dependability, quick follow-up overseen by seasoned support administrators, a selection of easy-to-use ways for initiating service tasks, plus a high level of progress transparency enabled by ticket updates and accessible through a web portal.
Progent’s staff of Microsoft and Cisco qualified experts average longer than ten years of hands-on professional background, at the forefront of IT service, executing a broad range of technical tasks for a large array of clients. Each Progent consultant shares a proven set of personal best practices that are combined into shared best practices standards that Progent instills in its consulting staff. This means that you get not just world-class technical help, but also a support engineer with proven methods for applying computer knowledge to fix real-world IT problems rapidly.
Progent can provide small companies with an information management professional who can function as a part-time Chief Information Officer. This part-time CIO can provide long-term direction to help you integrate appropriate technology to improve business operations so they align more closely with your business goals. Your business can develop and implement a well conceived information technology strategy without absorbing the expense of a full-time Chief Technology Officer.
Information Security Technology Consulting Services Security Audits
For small and midsize company information systems, managing and coordinating virus protection with business continuity along with the preparartion for recovering vital systems following a successful attack demands a continual effort that involves a sophisticated set of software utilities, procedures, and policies. Progent’s CISM and ISSAP qualified consultants can assist you with system security and virus defense at any level, from security assessments to creating a comprehensive security plan. Progent’s security support offerings include economical hourly or contract support to show customers how to install and maintain secure small business IT networks powered by Windows and Cisco Systems solutions. Progent supports IT security technology from all leading security defense vendors such as Cisco PIX Firewall, Computer Associates, Netscreen, Symantec, McAfee, Sonicwall, Ingate, and Watchguard. Progent’s network security consulting engineers offer help in physical security, wireless security, operational security, hardware security, applications development security, security infrastructure, security administration, security design, security evaluation, and system security auditing. Progent can also assist with telecommunications, network and Internet security, access control systems and methodology, business continuity planning, data backup, and encryption.
Progent's Cisco-certified network management consultants can help you to use Cisco's network management utilities alongside a variety of specialized third-party applications to build a comprehensive network management strategy in order to keep your environment operating smoothly, conserve limited resources, protect your data, recover rapidly from hardware breakdown or deliberate attacks, and allow you to expand or repurpose network resources intelligently and economically as your company evolves.
Progent is one of the most expert information technology consulting companies in the San Francisco Bay Area for creating e-mail solutions powered by Microsoft Exchange 2000. Progent is skilled in helping small and mid-size companies get the full benefits of Exchange Server 2000 for common situations including upgrading from Microsoft Exchange 5.5 Server, moving from an ISP-based or POP3 e-mail system, and using managed services for your Microsoft Exchange 2000 support.
Progent can provide companies in the San Francisco Bay Area and select cities nationally with an MS Excel consultant who can help you design powerful Excel applications or provide 1-on-1 coaching in the newest features of MS Excel 2007 and 2003. Progent's Microsoft and Cisco certified engineers can help your business build and manage a secure, reliable information system infrastructure to run your Microsoft Excel solutions.
Progent is convinced that a well architected and implemented information system can be a pivotal piece for accelerating any company's growth, and we follow this belief in our own system environment. Progent has built a non-stop virtual office infrastructure that enables Progent's staff engineers and authorized contractors to deliver fast and efficient service, collaborate closely on complex jobs, and experience professional and private maturity by being a member of a dynamic company ethos of personal drive and freedom.
Even if your business has a minimal network services staff and a modest technology budget, your information network can still have the same high availability and responsiveness that once required a large in-house support organization. Progent's 24x7 Network Support Services for small businesses combine the experience of world-class Microsoft-certified and Cisco-qualified IT professionals, the most recent system management products for proactive monitoring and alerts, and economical service packages such as a help desk service to keep your mission-critical business applications and servers up and running. Progent's 24x7 Network Management Services include round-the-clock system monitoring, server monitoring, and application monitoring to cut service costs, resolve trouble spots quickly, and anticipate issues before they impact system performance. Progent is expert at installing System Center 2005, part of Microsoft’s Dynamic Systems Initiative built on Microsoft Operations Manager (Microsoft MOM) to deliver complete event management. Progent supports Microsoft Operations Manager 2000 and Microsoft Operations Manager 2005 to give small company systems enterprise-class availability, protection and performance.
Progent’s staff of Microsoft and Cisco certified experts average longer than a decade of hands-on professional background, at the front lines of network support, performing a wide variety of technical tasks for a large mix of clients. Each Progent support professional shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting personnel. This means that you get not only world-class technical help, but also a support engineer with proven approaches for applying technical knowledge to solve real-world network problems rapidly.
Microsoft Operations Manager is a potent server management tool that helps network managers to be more proactive with key IT issues by notifying them when potential problems need attention based on an extensive database of known problems. Microsoft Operations Manager saves management time by filtering out inconsequential event information that is unrelated to critical issues. Progent's experienced Microsoft Operations Manager experts can assist you to pick relevant MOM components, deploy and configure MOM, and write specialized rules, Visual Basic scripts, reports, and alarms for your company.
Progent can give you access to programmers who can modify your Microsoft Business Solutions ERP, MRP, and accounting system programs to meet your unique company requirements. Progent’s Microsoft support experts offer expertise in Microsoft Microsoft Axapta, Microsoft NAV Business Management Software, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Retail Management Software. Progent also offers expert e-Commerce consulting support for safe, company-wide information sharing plus integration with CRM products.
Progent's Virtual Server Hosting combines advanced virtualization technology, a state-of-the-art data center, and the technical services of Progent's Microsoft certified consulting team to provide small and midsize businesses with a comprehensive IT outsourcing alternative that enhances network dependability and protection, eliminates management distraction, and saves money. With Virtual Server Hosting, a small or midsize business can have each of its operating system platforms and key business application servers hosted in a secure and fault tolerant facility on a high-performance, non-stop virtual server configured and maintained by Progent's computer support experts.
