For small business computer networks located within the state of Oklahoma, Progent's Microsoft and Cisco certified technicians can provide remote phone assistance and remote troubleshooting to fix your computer network problems fast and cost effectively. Progent has developed top-notch expertise, software utilities, and support knowledge bases to troubleshoot and fix computer network problems while avoiding the expense and delays normally associated with onsite technical service visits.

If your Oklahoma company is situated beyond the larger urban areas such as Oklahoma City, Tulsa, Norman, or Lawton, your nearby computer support choices may be limited in skills, or unavailable during a crisis. This results in a network environment that is unstable or causing efficiency loss due to technical issues continuing for too long. Progent’s team of field proven network consultants average more than 12 years of real-world computer industry experience, in the trenches of network support, performing a broad range of technical projects for a extensive range of clients. This means you obtain not just the technical skills needed for the task, but a consultant with field proven methods for applying those skills to provide cost effective network solutions.

Strategically Based in Silicon Valley
Progent is based in California's Silicon Valley, an area recognized worldwide for innovation, advanced technology, and top-notch computer network engineers. Cisco is based in the city of San Jose and Microsoft’s Silicon Valley operation is Microsoft’s largest outside Redmond. Other leading technology corporations headquartered in the San Jose / San Francisco Bay Area include Google, Apple Computer, Intel, Yahoo, Sun, Juniper Networks/NetScreen, and Oracle. This is also the location of several of the highest ranked universities in the country. Progent has assembled a first-class collection of Microsoft qualified experts and Cisco certified CCIE network specialists from this sizable resource to make up the core of Progent’s international staff of computer network consultants.

Simple Engagement and Pricing Model
Progent makes it easy to be a customer. Progent requires no complex contracts, no minimum commitments, no retainer fees, and no minimum job fee for services performed during regular business hours. All support time is documented in detail and billed to the precise number of minutes utilized. Per-minute invoicing avoids scenarios where customers pay major bucks for fast repairs. You are charged exclusively for the support you get.

Convenient Payment Options
Progent accepts VISA, MasterCard, American Express, and Discover CardsProgent's easy payment options for urgent network assistance include VISA, MasterCard, American Express, and Discover. Monthly billing and Net terms are available for established business accounts.

Help with Selecting an ISP and an Internet Connection Package
Progent offers access to the cost-effective support of remote Internet connectivity experts to assist your organization to evaluate or update your Internet services so your Internet connectivity solution matches your business requirements. Support services available from Progent include assessment of your existing bandwidth utilization, vendor and service plan comparison and ordering, network provisioning, and managing a smooth switchover to a new carrier and/or service plan. Network provisioning can include enhancing current routers and switches and deploying new ones, implementing firewalls, and designing fault-tolerant Border Gateway Protocol architectures. Progent's ISP, telecommunication carrier and data center vendor relationships includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

Microsoft Desktop Virtualization Support Services
Microsoft's desktop virtualization solutions reduce the effort needed for network managers to install software programs so they are standardized across an entire workforce, offer the power to control access to business data, and enable fast deployment of new or upgraded desktops. In Microsoft Windows Server 2008 R2, the Terminal Services tool has been revamped and named Remote Desktop Services or RDS. Microsoft's innovative Virtual Desktop Infrastructure that powers Remote Desktop Services simplifies client access, improves performance, tightens data security, centralizes management, and offers a nearly transparent client environment. Progent's Windows Server 2008 R2 consultants can help your company to assess the business benefits of Microsoft's virtual desktop technologies, configure test and production environments, improve your system infrastructure to support virtualized desktops effectively, evaluate and resolve security issues, and educate your IT administrators to follow industry best practices to gain maximum payback from client virtualization.

Live Online Education for Desktop Apps
Progent offers live online education for popular client programs and operating systems such as Microsoft Office and Office 365 Excel, Word, Publisher, Project, Adobe Acrobat, Adobe Photoshop, Crystal Reports, and Microsoft Windows 10 and Windows 8. Webinar-based learning offers all the benefits of conventional in-person seminars, such as immediate communication between clients and teachers, but eliminates the expenses of transportation and the challenge of attempting to synchronize the schedules of multiple trainees.

Response Time of Progent's Technical Response Center for Remote Support
Progent's Technical Response Center is committed to delivering the best quality of remote IT support possible for both emergency and non-critical issues. For emergency problems that affect many users, crucial people, or a line-of-business program, the TRC will respond in less than an hour. For non-critical issues, the TRC is committed to respond within two hours. Under any circumstance, your ticket will be created promptly and accurately, You will be sent a confirmation from the trouble ticket system, and the TRC will contact you on each resolved issue to make sure you are satisfied with the resolution and ready to close out the trouble ticket. Find out more concerning Progent's TRC Customer Commitment.

Affordable Computer Support Solutions
Many small organizations utilize flawed metrics when shopping for a computer consultant. Cost per hour is usually not a reliable measure for value. A consultant with insufficient technical background can take many times longer to complete the same task than a seasoned Information Technology professional. As an example, charging 30% less per hour, but taking three times longer for the same task is hardly a deal. Even worse, a poorly architected or configured network environment that is undependable and hard to administer or upgrade can cost a small business many times over its setup price because of lost productivity. Progent's client testimonials from satisfied companies throughout the United States confirm the efficiency of Progent's support model and the technical capability of Progent's staff of IT professionals.

CRISC IT Risk Mitigation Experts
The CRISC program was established by ISACA to verify an IT professional's skills to design, deploy, and support information system control mechanisms to mitigate network risk. Progent can provide the services of a CRISC-certified consultant to help your company to create and execute a business continuity or disaster recovery strategy based on industry best practices promoted by CRISC and geared to match your company's risk appetite, business objectives, and budgetary guidelines.

Microsoft Windows Server 2016 Hyper-V Hybrid Cloud/On-premises Solutions
Hyper-V 2016 utilizes key features initially developed for and proven on Azure, one of the world's biggest public clouds. This pedigree significantly improves the suitability of the Windows Server platform to run private cloud as well as hybrid cloud/on-premises environments by improving data security, availability, expandability, manageability, reliability and recoverability. Progent’s Microsoft Gold-certified Windows Server 2016 Hyper-V experts can help you to assess the advantages of Hyper-V 2016 for your organization, configure test environments to confirm the ability of Hyper-V 2016 to support your vital applications, design an efficient network architecture for a cloud-centric or hybrid deployment, develop and execute a smooth upgrade plan, train your IT management and support personnel, and provide ongoing consulting and debugging services to make sure that your Hyper-V 2016 investment delivers the highest possible business value.

Configuration Support for Lync Server 2013
Microsoft Lync Server 2013 enables organizations of all sizes to build a manageable and protected communications environment that supports the modern Bring-Your-Own-Device computing model with IM, real-time presence, web conferencing with application sharing, and both IP-based and PSTN calling across a broad assortment of stationary PCs and handheld devices. Progent's certified Lync 2013 consultants can help your company to evaluate the business benefits of Lync 2013, create an in-house, cloud-resident (with Lync Online) or hybrid topology suitable for your current and future goals, deploy Lync 2013 in a way that expedites your ROI, and deliver live online and on-premises training to your IT team and users. Progent has in-depth expertise in key components of a Lync Server 2013 deployment that include Microsoft Windows Server, SQL Server Express and Exchange Server, and Progent can assist you to integrate Lync Server 2013 with popular Office and Office 365 applications including Outlook, Word and PowerPoint. If you are currently running Microsoft Lync, Progent's Microsoft Skype for Business Server consultants can assist you to design and carry out an efficient upgrade to Skype for Business.

Team Approach to Service and Problem Escalation
Information technologies have grown ever more complex. At the same time, most small business networks integrate products from many different vendors. All this makes network integration and support increasingly difficult. It is impossible for even the most talented engineer to have deep knowledge in all facets of computer technology, or extensive hands-on experience in the enormous range of hardware and software products, versions, and revisions that small businesses include in their information systems. Progent utilizes a team approach to computer support and depends on subject matter experts to bring in-depth skills when needed to fix complex technical issues effectively, at the lowest expense to you.

Get in Touch with a Progent Computer Consultant
To learn how you can get in touch with a Progent network support expert for remote or onsite expertise in , phone 1-800-993-9400 or go to Remote Network Help.

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