For small office network systems located anywhere in the state of Oklahoma, Progent's Microsoft qualified engineers can provide remote phone help and troubleshooting to solve your computer system issues quickly and cost effectively. Progent has acquired top-notch expertise, advanced software utilities, and support databases to identify and fix network problems while avoiding the high cost and delays normally associated with on-site technical service visits.

If your Oklahoma organization is located beyond the larger metro areas such as Oklahoma City, Tulsa, Norman, or Lawton, your nearby computer network support options may be limited in expertise, or unavailable during an emergency. This can result in a network that is unpredictable or causing wasted time due to technical issues continuing for too long. Progentís staff of field proven network professionals average more than ten years of real-world industry experience, in the trenches of computer network support, performing a wide range of technical tasks for a extensive range of clients. This means you obtain not only the technical expertise needed for the job, but a consultant with proven methods for applying that expertise to deliver affordable network solutions.

Remote Technical Support for Windows and Cisco-based Networking Environments
Progentís Technical Response Center provides world-class online technical support for Windows and Cisco-based systems anywhere in the U.S. Progent's certified professionals have the expertise to help you to analyze and solve difficult network problems quickly and affordably. The breadth of technical expertise represented by Progent's team of consultants makes it possible to escalate even the most challenging issues to appropriate specialists as required. Whether you require one-time phone support and online troubleshooting or continuing access to a Helpdesk Call Center, Progent's consultants can provide your small business with enterprise-level expertise without the cost and administrative overhead of maintaining a large in-house IT group.

Planning and Deployment Consulting for Meraki Indoor and Outdoor Wireless Access Points
Progent's Meraki Wi-Fi access point experts provide online and on-premises support to assist organizations of all sizes to plan, install, maintain, expand or troubleshoot Wi-Fi systems that include Cisco Meraki cloud-managed APs. Progent can help you to set up and support Cisco's Meraki-based wireless networks for environments that range from a telecommuter's home or a branch office to a campus or a multi-site enterprise. Progent can also assist you to configure other Cisco products including switches, routers and ASA firewalls to build a cohesive network infrastructure that provides identical connectivity, performance, security, manageability and uptime for wired and wireless users irrespective of their location or device. (Check out Meraki switches integration.)

ProSight LAN Watch Server and Desktop Remote Monitoring Service
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system operating at peak levels by checking the health of vital assets that power your information system. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so that all looming issues can be resolved before they have a chance to disrupt your network. Learn about the complete ProSight portfolio of low-cost network management outsourcing services for small and medium-size organizations.

Easy Engagement and Pricing Model
Progent's easy per-minute billing policy requires no complex contracts, retainers or hidden charges. Many other support companies have minimum billable time or other extra charges that increase support costs. For remote support from Progent during normal business hours, you only get charged for the time spent resolving your problem. If it only takes ten minutes to solve your issue, then you are only billed for ten minutes. For advance scheduled on-site service work booked more than 24 hours in advance, you pay only for the time when Progent's expert is actually on-site solving your issues. Just Progent's competitive per-minute rate. For urgent same-day on-site service calls, you might be charged for our consultant's travel time, but not an increased emergency rate. Because Progent maintains a large pool of consultants located throughout the entire Northern California service territory, an available engineer is typically close by to assist. Progent can also dispatch on-premises technical support to most zip codes in the United States within 24 hours of answering a service request. Progent's remote support group has delivered help to small companies in every state (See Progent's customer testimonials.)

Eliminate Dependence on an Individual Freelance Consultant
By building a partnership with a full-service computer support organization like Progent as opposed to a freelance consultant, your company is ensured fast access to capable professionals whenever you require them. You no longer have to worry that sickness, training, vacations, or conflicting priorities with other customers will cause you to be with no support during a crisis.

ProSight Virtual Machine Hosting Services
Progent's ProSight Virtual Hosting and management outsourcing service offers complete hosting of a small organization's servers in an environment that delivers the highest level of dependability and scalability and is in addition easy to migrate to any data center. Progent's Private Cloud hosting services are based on proven virtualization architectures that allow small businesses with multi- platform environments to economize dramatically on the costs of capital investments, system support, and network management while benefiting from enterprise-class reliability and an unmatched level of vendor flexibility. Learn about Progent's ProSight family of managed services for small and mid-size businesses.

Disaster Recovery/Business Continuity Planning Support
Progent can provide advanced online consulting for disaster recovery/business continuity planning, validation, and education to help your company to prepare for potential catastrophes, minimize downtime for your essential network functions, eliminate data loss, and meet examiners' letters and business requirements. Progent's business continuity consultants can team with your executive and IT administration group to provide risk and business impact evaluation, define dependencies, specify human and physical resources required to run your organization, determine crucial IT functions and specify allowable recovery times, select hot backup centers, set up secure offsite access capability for crucial employees, implement notification mechanisms and define responsibilities for personnel, write a comprehensive recovery and test plan, and provide training for management and technical staff to execute the business continuity solution. Progent's Windows Server 2016 disaster recovery consultants can assist you to create an affordable disaster recovery solution for multi-site or hybrid cloud environments using failover cluster tools field-tested in Microsoft's massive Azure cloud.

Full Range of Security Help
Progent's CISA, GIAC, and CISSP certified security consultants can help your company to perform comprehensive security evaluations, restore operations quickly from compromised security, configure firewalls, set up safe techniques for off-site and mobile connectivity, deploy spam and virus protection and email encryption, and create a corporate-wide security strategy built around 24x7 automated network monitoring. Progent's ProSight family of managed security monitoring and management services includes ProSight Active Security Monitoring for ransomware defense and ProSight Enhanced Security Protection for centralized endpoint protection.

Cisco UC500 VoIP Systems Support and Migration Consultants
Progent's seasoned VoIP experts offer Cisco UC520 consulting support to help you to manage your legacy UC500 VoIP gateway or plan and implement a smooth upgrade to a current IP telephony and voicemail solution.

Video Conferencing Consulting Support
Progent offers the services of a certified video conferencing consultant with expertise integrating technology from the major video conferencing/telepresence providers such as Cisco, Polycom, LifeSize and Radvision and can help you to design, install, expand, or maintain a telepresence solution that preserves your investment and optimizes the business value of your IT network. Progent also offers the services of infrastructure consultants able to assist businesses of all sizes to build and maintain a communications network that provides the performance, dependability, protection, and scalability you need to accommodate your video conferencing/telepresence solution.

Citrix Certified XenServer Support Services
Progent's Citrix certified XenServer consultants can assist you to evaluate the strategic benefits of XenServer and additional Citrix products, and can help your IT organization to plan, validate, execute, troubleshoot, and maintain a XenServer installation. Progent can also assess your current XenServer deployment and help you to enhance resource utilization, performance, security and compliance, uptime, and recoverability.

Exchange Server 2013 Migration Services
Microsoft Exchange 2013 includes major improvements to the functionality of its predecessor Microsoft Exchange 2010 and delivers important innovations plus a revamped architecture. These enhancements favorably impact key IT areas like manageability, high availability (HA), compliance, cost of ownership, teamwork, scalability, performance, cross-version interoperability, and the user experience. Progent's certified Exchange 2013 consulting professionals can deliver online or onsite support to help you administer, tune and troubleshoot your Exchange 2013 environment. Progent also offers Exchange 2016 migration expertise and Exchange Online consulting to help you upgrade to a more up to date release of Exchange Server in a local, cloud-hosted, or hybrid deployment model.

Unity Connection and Unity Express (CUE) Consulting
Cisco Unity Connection, an integrated extension of Cisco Unified Communications Manager, is a unified voice messaging system that accelerates teamwork by providing flexible set of alternatives for accessing calls and messages within a framework that is simple to implement and manage. Cisco Unity Connection lets you read and manage voicemail from your email inbox, browser, Jabber, a Cisco Unified VoIP Phone, a smartphone, or a tablet. Unity Express (CUE), available in select Cisco ISR routers, provides cost-effective voicemail, integrated messaging, interactive voice response (IVR), and greeting functions for small to mid-size businesses and enterprise satellite offices with as many as 500 voice mailboxes. Progent's Cisco-qualified CCIE consultants offer Cisco Unity Connection and Unity Express (CUE) integration and technical support support to ensure that your CUE solution gives you significant business value.

Contact a Progent Computer Consultant
To learn how you can contact a Progent computer support expert for online or on-premises assistance in , call 1-800-993-9400 or go to Online Computer Help.

© 2002- 2019 Progent Corporation. All rights reserved.