For small office network systems located anywhere in the state of Oregon, Progent's Microsoft and Cisco certified technical experts can provide remote phone assistance and troubleshooting to resolve your network systems problems quickly and affordably. Progent has developed enterprise-grade skills, sophisticated utilities, and support knowledge bases to diagnose and fix computer network problems while avoiding the expense and delays normally associated with on-site technical service calls.

If your Oregon business is located beyond the larger urban areas such as Portland, Salem, Eugene, Gresham, or Beaverton, your nearby network support choices may be limited in expertise, or not available during a crisis. This results in a office network that is unstable or causing efficiency loss due to technical problems persisting for too long. Progentís staff of field proven network consultants average more than 10 years of real-world industry experience, in the trenches of IT support, performing a large variety of technical projects for a diverse range of clients. This means you get not only the technical expertise needed for the job, but a consultant with field proven methods for applying that expertise to assist with excellent network solutions.

Microsoft Dynamics NAV Consulting
The latest version of Microsoft Dynamics NAV offers several new features such as tailored Role Centers, enhanced business analytics and reporting capabilities, and advanced workflow support. Progent's Dynamics NAV ERP professionals can provide programming, configuration and debugging support to enable your company to benefit from Microsoft Dynamics NAV. Progentís engineers can assist you to connect MS Dynamics NAV ERP software to additional systems and programs. In addition, Progent can assist you to design and utilize data warehouses so you can enhance your knowledge of your business, acquire additional clients, refine your marketing strategies, and form productive alliances.

Exchange Server 2016 Upgrade Support Services
Progent's certified Microsoft Exchange Server 2016 consultants can help your business in any and all facets of your migration to Exchange 2016 such as planning high availability (HA) architecture for an on-premises, Microsoft cloud connected or hybrid deployment; licensing compliance for Exchange Server and Windows Server 2012 R2+; moving mailboxes; Windows Hyper-V design; specifying mass storage requirements for your virtual machines (VMs), mailbox databases and log files; configuring hardware load balancing for fault-tolerant client access services; designing, setting up and validating Exchange and Windows Servers and DAG groups; integration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; providing client integration with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).

Full Array of Security Assistance
Progent's CISA, GIAC, and CISSP certified security consultants can help your company to perform complete security assessments, recover quickly from attacks, set up firewalls, configure secure techniques for remote and mobile connectivity, deploy spam and virus filtering and email encryption, and create a corporate-wide security plan built around 24x7 automated monitoring.

Configuration Manager 2016 Cloud Integration
System Center Configuration Manager 2016 automates application and device provisioning and updating, simplifies compliance settings control, inventories network assets, guards against company data leakage, provides health monitoring, enables safe self service, and delivers a common control mechanism for administering mixed-OS ecosystems based on on-premises, cloud, or hybrid deployment models. Progent's Microsoft Gold-certified Configuration Manager 2016 consulting team and Microsoft Azure cloud integration specialists can help you with any aspect of designing, implementing, using and repairing a System Center 2016 Configuration Manager solution for local, cloud-based, or hybrid networks.

Private Cloud Hosting Services
Progent's Private Cloud Hosting support combines proven virtualization technology, a state-of-the-art datacenter facility, and the support experience of Progent's Microsoft Gold qualified engineering team to give small companies a complete network outsourcing alternative that improves system dependability and protection, reduces administrative overhead, and saves money. With Progent's Private Cloud Hosting structure, the customer owns the data, the OS platforms, and the software applications. Since the system is virtualized, it can be transported instantly to a different physical host without time-consuming and risky reconfiguration. With Private Cloud hosting, your network is not kept hostage to a specific hosting provider.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the assistance of a certified VMware VCDX expert to help your organization design, configure, administer and repair VMware vSphere-powered virtualization solution for on-premises networks, cloud environments, or hybrid systems. Progent's VMware vSphere and NSX consultants offer advanced knowledge for installing and configuring VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization system for disaster recovery. Progent offers in-depth understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator (vRO) and vCloud tools for administering private and hybrid cloud solutions that provide maximum availability, data security, and disaster recovery.

Progent's Consulting Support for Windows 2012 R2 Server Essentials
Microsoft Windows Server Essentials is an affordable, versatile platform that enables small organizations to make the move from the older physical in-house datacenter to the modern hybrid networking model that combines both local and cloud-based resources. Progent's certified Windows Server Essentials consulting experts can provide budget-friendly remote consulting and troubleshooting for Microsoft Windows Server 2012 R2 Essentials. Progent can help you to determine the potential business benefits of migrating to WS 2012 R2 and implementing a hybrid local/cloud-based model for your network environment. Progent can provide full-service project management support to help you design and execute an efficient migration to Windows Server Essentials, Office 365, and other Microsoft Online applications and services. (Learn about Progent's Office 365 Exchange Online integration solutions with on-premises Exchange deployments and Azure planning and integration consulting services.) Progent also offers as-needed consulting help, technical support, and training.

Exchange 2010 Upgrade Support
Progent's Microsoft-certified Exchange Server 2010 engineers can assist your company to evaluate the value of Microsoft Exchange Server 2010 for your organization and can help you to design and execute an affordable migration to Microsoft Exchange 2010 from Exchange Server 2003 or Microsoft Exchange 2K that will provide fast payback by improving your workers' efficiency, lowering the cost of equipment and support, streamlining administration, and integrating your vital communications platforms.

Certified Expertise for Information Assurance and SIEM Solutions
GIAC (Global Information Assurance Certification) was founded in 1999 to validate the skill of network security professionals. GIAC accreditations are recognized by businesses and government organizations throughout the world including and the U.S. NSA. Progent's GIAC-certified information assurance consultants can provide help with any of the security services covered under GIAC certification including evaluating network security mechanisms, security incident management and response, intrusion detection, web application security and SIEM solutions for compliance with regulatory mandates for promptly reporting security events.

Collaborative Approach to Service and Problem Escalation
Computer networks have grown increasingly sophisticated. In addition, typical small business computer networks incorporate products from dozens of different suppliers. All this makes computer integration and maintenance increasingly difficult. It is unfeasible for even the most experienced engineer to have deep knowledge in all facets of information technology, or extensive hands-on experience in the enormous range of hardware and software brands, versions, and revisions that small businesses incorporate in their IT networks. Progent utilizes a team methodology to computer consulting and relies on application specialists to bring in-depth skills when needed to solve complex technical issues efficiently, at the lowest expense to your company.

Wireless IP Phone Solutions
Creating solutions with Cisco's wireless IP phones typically requires that IT teams configure and optimize numerous components of your Wi-Fi infrastructure including access points, switches, wireless LAN controllers, and network management software. Progent's Cisco wireless IP phone configuration experts can provide remote and onsite assistance to help you create and administer a Cisco wireless IP phone solution by providing integration services that range from troubleshooting the set up of an IP phone or access point to offering project management outsourcing or co-sourcing services for updating the wireless architecture of a campus.

Response Time of Progent's TRC for Online Support
Progent's Technical Response Center (TRC) is committed to delivering the best quality of remote IT support services offered anywhere for emergency and standard issues. For urgent problems that affect many workers, crucial individuals, or a mission-critical program, the Technical Response Center can engage in one hour or less. For standard issues, the TRC is committed to respond within two hours. Regardless of criticality, your ticket will be created quickly and correctly, You will be sent a confirmation from the trouble ticket system, and the TRC will contact you on each resolved issue to make sure you are comfortable with the resolution and willing to close out the ticket. Learn more about Progent's TRC Customer Commitment.

Contact a Progent Network Support Expert
To find out how to get in touch with a Progent computer support expert for online or on-premises help in , phone 1-800-993-9400 or visit Remote Network Support.

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