Oregon Network System Consulting Experts for Office Computer Networks: Online Phone Consulting and Troubleshooting
For small office network systems located in the state of Oregon, Progent's Microsoft certified professionals can provide remote phone help and troubleshooting to repair your network systems troubles quickly and affordably. Progent has developed world-class expertise, software tools and support databases to identify and fix computer network problems without the expense and delays associated with onsite service dispatches.
If your Oregon organization is located beyond the larger metropolitan areas such as Portland, Salem, Eugene, Gresham, or Beaverton, your local computer network support choices may be limited in technical capability, or unavailable during urgent situations. This can result in a network environment that is unusable or causing efficiency loss due to technical problems going unresolved for too long. Progent’s team of network consultants average more than 10 years of real-world IT industry experience, in the trenches of IT support, performing a wide range of technical tasks for a diverse range of customers. This means you get not only the technical skills needed for the job, but a consultant with demonstrated methods for applying those skills to deliver efficient network solutions.
Broad and In-depth Knowledge of Business Information Networks
Progent’s team of sixty+ network experts means clients benefit from the leverage of 800 years of cumulative experience and shared information base to resolve the most troublesome IT problems. Progent has the know-how to identify solutions quickly and implement them affordably.
Advanced Remote Access Utilities
Advanced remote access tools and experienced technicians and engineers combine to enable Progent to solve most IT problems quickly and cost effectively. Progent is a pioneer in remote troubleshooting and system monitoring, and as a Microsoft Gold Certified Partner Progent's consultants have the advantage of a wide range of Microsoft support tools, technical information, and extensive on-going education.
Immediate Support for Urgent Issues
With Progent’s remote support services, you can get immediate assistance for issues that are causing network disruption without the lengthy wait for an on-site service technician. For day-to-day network administration tasks, Progent’s online support consultants can complete most jobs within minutes of a request, rather than requiring you to wait for hours or days.
Best Practices Applied Nationwide
Many companies located far from areas with plentiful expert consultants resort to unqualified or inexperienced local resources for critical IT support services. This can result in a network that is unstable or unable to meet business needs due to lack of proper best practices in setting up system components. Progent’s staff of Microsoft and Cisco certified consultants average more than ten years of real-world industry experience, in the trenches of IT support, performing a broad variety of technical tasks for a broad range of clients. This means you get not just expert computer network skills, but a consultant with proven methods for how to apply those skills to solve real-world business issues successfully and in a consistent fashion.
Nationwide Remote Support for Microsoft Windows and Cisco-based Networks
Progent’s Technical Response Center offers expert remote support for Microsoft Windows and Cisco-based environments anywhere in the United States. Progent's certified experts have the experience to help you troubleshoot and solve difficult network problems quickly and cost effectively. The breadth of technical expertise represented by Progent's team of consultants makes it possible to escalate even the most difficult problems to appropriate subject matter experts as required.
Quick Access to Progent's World-Class Team of Microsoft-certified Engineers
Progent's team of Microsoft-certified technicians and consultants is ideal for customers in geographic regions that lack in-depth expertise in Microsoft's latest line of advanced server technologies. All Progent consultants have over ten years of experience working with the Microsoft family of technologies.
Full Portfolio of Security Consulting Services
Progent's certified security team members can help you perform comprehensive security audits, recover quickly from compromised security, configure safe techniques for remote and mobile access, deploy advanced software for protection against viruses, spam, and directory harvest attacks, and create a security strategy with 24x7 monitoring.
Detailed Documentation
Progent provides full and detailed documentation of all service work to ensure clients don’t ever feel “captive” to their support company. Progent sends e-mail documentation of services performed shortly after completion of each support interaction, and also provides a printed copy along with monthly invoices for accounting purposes.
Experience with a Broad Spectrum of Business Networks
Progent’s certified expert consultants have provided Information Technology support services to thousands of companies in hundreds of diverse industries, giving Progent a unique real-world experience on what technology solutions work and which ones don’t.
Sun Solaris Services
Progent offers your business access to expert certified Sun Solaris engineers, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. Progent’s can provide consultants to support Sun Solaris co-existence with Windows and Linux-based networks and can also help you plan migrations between Microsoft and UNIX-based environments.
Advanced Server Monitoring with Microsoft Operations Manager
Progent offers nationwide remote monitoring services based on MOM 2005 so that your computer support is proactive rather than reactive. By identifying potential problems before they cause downtime, system monitoring can keep your information network free of stressful and costly service disruptions.
One-stop Shopping for Comprehensive Network Support Services
Progent can be a single source for most IT support needs for small organizations. While focused on supporting products from Microsoft and Cisco, Progent engineers regularly work with installing, supporting, integrating and troubleshooting solutions from leading hardware and software companies including Check Point Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec.
Development Services
Progent can provide expert software architects and developers for creating custom business software in areas that include eCommerce, external and internal web sites, Great Plains financials, or Microsoft Dynamics SL, and specialized management reports. Progent has deep experience successfully developing both simple and complex application development projects for companies of all sizes.
Progent's certified professionals provide computer help and IT consulting expertise for Exchange Server 2003, Windows 2003 Server, and for the entire family of Microsoft server platforms. Progent's migration, integration, management, and support services for Microsoft Exchange 2003 Server include planning, deployment, documentation, local and remote technical support, Help Desk Call Center support, expert security evaluation, and full-service network management outsourcing.
Progent provides Windows 2003 Cluster Server consulting to help your organization utilize non-stop server clusters that can provide 100% uptime. Windows cluster servers for high-availability networks include Windows 2003 Cluster Server, Microsoft SQL Cluster, and Exchange Server Cluster. By assisting you t plan high availability server clustering environments around Windows Clustered Server 2003, Progent’s qualified Windows experts ensure that your non-stop server clusters are configured to optimize the strategic advantage of your computer system.
The open structure of Microsoft Great Plains makes it possible to design specialized programs that have all of the core functionality of proven Microsoft Great Plains solutions but also meet the particular requirements of your company. With access to the Modifier included with MS Visual Basic for Applications, program designers can use the most familiar programming platform in the software industry to adapt Microsoft Dynamics GP information views, create or modify business logic, customize forms and reports, or expand interaction with Microsoft Office software. Progent's background with Microsoft .NET tools, Microsoft SQL Server support, and development experience with VBasic, XML and other software environments make it possible to write specialized business applications and web commerce solutions that integrate seamlessly with Microsoft Great Plains.
Progent offers expertise for security evaluation software including Microsoft Baseline Security Analyzer for running a variety of programmed system testing scans to uncover possible security gaps. Progent has broad experience with security auditing tools and can help you to understand testing reports and respond effectively. Progent can help you build security into your company operations, install scanning tools, plan and deploy a protected system environment, and recommend policies to optimize the security of your IT system. Progent's security consultants are ready to assist you to configure a firewall, design safe remote connectivity to email and data, and integrate VPN. Progent's certified security consultants can also validate the security of web applications and can conduct extensive information security audits of company-wide security to validate your company's compliance with recognized industry security standards including FISMA, PCI, and ISO 17799.
For custom application creation, Progent can supply programming consultants to write business applications in areas such as commercial transaction webs, web development, Microsoft Dynamics packages such as Microsoft Dynamics GP, and specialized management reports produced by Crystal Reports, Microsoft Access, or FRx Reports. Progent’s experts can use Microsoft IIS to build company-specific eCommerce applications powered by Microsoft ASP.NET. Also, Progent offers experts in a wide range of custom program development environments including SQL Server and Delphi. For custom e-Commerce programming, Progent also can provide expertise in custom Microsoft Access, custom Visual Basic, custom Excel, and any other specialized development based on any Microsoft development platform.
Microsoft Dynamics Great Plains can help you grow and control your business more efficiently by delivering easy availability of decision-driving data and a fast ROI. Microsoft Dynamics GP offers major business benefits such as its ability to extend the presence of your organization, manage your financials, computerize financial processes, unify processes across your business, refine inventory control, increase order accuracy, grow revenue and minimize lead-time, and maximize free cash flow. Progent can show you how to set up and maintain a reliable, secure server and network foundation to support Great Plains, and can offer expert Microsoft GP support professionals to make sure you reap all the benefits of your Microsoft Dynamics Great Plains software.
Progent offers nationwide online help and consulting services for businesses who run UNIX or Linux environments or whose information systems include a mix of UNIX/Linux and Microsoft products. Online technical support offers maximum leverage for your IT dollar by extending client efficiency and limiting the time billed for computer repair services. Advanced remote support technology and experienced service specialists and engineers allow Progent to handle the majority of network problems without wasting time and expense by traveling to your location. In the vast majority of cases your network issues can be dealt with over the phone or via a combination of telephone support and remote network analysis. Progent can offer the services of Cisco CCIE infrastructure experts and CISM and CISSP certified security specialists to assist with the most challenging system issues.
Progent’s Microsoft certified experts provide small and medium size businesses enterprise-class consulting services for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's solution for change and configuration management. SMS 2003, included in Microsoft System Center 200, allows companies to install critical applications quickly and reliably to appropriate users, lower product expense and stay compliant by determining patterns of usage, enhance Windows security by improving your awareness of vulnerability and by delivering critical updates, manage your external workforce through accepted standards independent of connection or location, and reduce operational expenses by fully exploiting the administrative capabilities built into Windows. Progent’s SMS engineers can show you how to use SMS effectively for automated software and application installation, security patch control, and asset tracking management including software and appliance inventory.
Progent's Microsoft and Cisco certified experts offer three service programs to help mid-size and large companies create an efficient and productive in-house Network Support Help Desk Call Center. Progent's help desk consulting services include ROI analysis, process analysis and enhancement, executive reporting, training of in-house staff, and documentation of processes. Progent's Software Selection and Deployment Services help companies analyze the various top level Help Desk application programs on the market and determine which packages might be too expensive, miss critical capabilities, or align badly with your company's business goals. Progent also offers short-term staffing for companies who want to reinforce their internal Help Desk team for occasional tasks or to fill in for vacationing or incapacitated workers.
For small and midsize business IT networks, administering and combining virus defense with business continuity as well as the planning for recovering vital systems after a serious breach demands a continual struggle that entails a sophisticated set of tools, procedures, and policies. Progent’s CISSP and ISSAP certified security experts can assist you with network security and virus defense in several areas, from security assessments to designing a comprehensive security plan. Progent’s security consulting offerings include economical hourly or contract support to help clients set up and manage protected small company IT systems based on Microsoft Windows and Cisco Systems solutions. Progent supports IT security products from all leading security protection vendors including Cisco PIX Firewall, Computer Associates, Netscreen, Symantec, Trend Micro, Fortinet, Ingate, and Watchguard. Progent’s computer security consulting engineers can provide help in physical security, wireless security, operations security, server security, applications development security, security infrastructure, security management practices, security planning, security evaluation, and system security auditing. Progent can also assist with telecom, network and Internet security, access permission technology and processes, disaster recovery planning, data backup, and encryption.
Progent can provide organizations in Northern California and major locations across the U.S. with a Microsoft Excel specialist who can help you create state-of-the-art Excel solutions or provide 1-on-1 coaching in the newest capabilities of Microsoft Excel 2007 and 2003. Progent's Microsoft and Cisco certified consultants can help your business build and maintain a protected, reliable network and communications foundation to run your MS Excel solutions.
Progent's fault tolerant support services for small business networks offer Microsoft and Cisco-qualified network experts who can help you deploy clustered servers to build a robust computing environment that includes essential technologies and processes for mission critical applications. Progent’s high-availability network experts can show you how to create ultra-reliable networks by designing and deploying the expanding suite of Microsoft Windows Cluster servers. Clustered Windows servers for high-availability systems include Microsoft Windows 2003 Cluster Server, SQL Server Cluster, and Microsoft Exchange Cluster. By helping you create your non-stop network around Microsoft Windows Server 2003 Cluster, Progent’s consulting professionals can help configure a network architecture with features that include high-availability Internet access, system load balancing, fault tolerant data center planning, fault tolerant interoffice connectivity, high-reliability multi-location systems, and fault-tolerant disaster recovery.
Progent's Microsoft certified consultants can show you how to define and implement an efficient in-place Microsoft Exchange 2003 migration strategy that avoids productivity disruption, reduces long-term support requirements, and makes your Exchange 2003 Server easy to administer. For complicated multiple server or multi-site migrations, Progent has the experience to complete your move rapidly and economically. Progent's Microsoft Exchange 2003 support, troubleshooting, and consulting offerings include assistance with the configuration of third-party enhancements of Microsoft Exchange Server 2003 that are best aligned to your business needs.
If your company is developing UNIX or Linux software in an environment that includes Windows-based processors, PCs, and office productivity products, Progent offers full-service network support outsourcing that allows you to focus on your field of strategic know-how without the constant distraction of managing your business network. By using smart server monitoring and by providing remote and in-person support as your business needs it, Progent represents an affordable solution for supporting an IT network that provides high dependability, protection, and performance. Progent's developer assistance offerings feature full-service information technology outsourcing, virtual server infrastructure, online and on-siteservice and troubleshooting, network monitoring services, and help desk call center services.
