Consulting and Technical Support Services for BlackBerry Technology
BlackBerry Consulting ServicesBlackBerry mobile smartphones were at one time one of the most successful solutions for achieving anytime-anywhere connectivity to messaging, scheduling, web programs, and other vital business data. Progent offers Oakland, California companies the services of BlackBerry-certified experts who can help businesses to maintain existing BlackBerry deployments or transition smoothly to a more popular smartphone platform.

As the sophistication of small company IT technology has expanded, and as the need for world-class security, dependability, and disaster recovery has become the norm for businesses of all sizes, effective integration and maintenance of BlackBerry solutions has grown more difficult. To address areas such as security, disaster recovery, and synchronization of BlackBerry handhelds with a variety of messaging servers and company databases, small organizations often turn to external consulting firms who offer expertise in RIM BlackBerry installation and troubleshooting.

Progent can provide the services of BlackBerry-qualified consultants who can help small businesses to design, manage, and troubleshoot BlackBerry solutions economically and efficiently, doing away with the necessity for an in-house BlackBerry technology specialist and reducing the cost and stress of maintaining mobile workers. Progent's BlackBerry engineers have in-depth experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISSP and CISM-certified network security professionals. This breadth of knowledge, combined with Progent's efficient online support model, gives small businesses an affordable solution for incorporating RIM BlackBerry technology productively into their IT network.

Progent's experts can assist your company with SQL Server 2016 integration and development support, Microsoft SQL Server 2014 configuration and Microsoft Exchange Server setup so that your data and messaging infrastructure operate optimally with BlackBerry Enterprise Server. Progent can also show you how to migrate from previous releases of BlackBerry and Microsoft technology, configure streamlined management tools so you can monitor and support BlackBerry devices across your company, recommend security policies that make sense for your company, customize wireless applications, and ensure that your IT network architecture is properly designed to handle your BlackBerry clients. Also, Progent's disaster recovery specialists can help make sure that your BlackBerry information is included in your scheduled backup processes so that it can be recovered quickly and thoroughly.

Integration Help for BlackBerry BES Server
BlackBerry Enterprise Server (BES) simplifies administration and support of BlackBerry devices, providing a centralized platform for handling key jobs like device installation, updates, and retirement and providing a solid foundation for security and fault tolerance. BlackBerry BES Server delivers transparent communication between Exchange, Novell GroupWise, or IBM Lotus Domino email platforms and BlackBerry users and allows over-the-air synchronization.

BlackBerry BES Server Troubleshooting Support

BES Server includes a variety of security capabilities starting with advanced encryption of information sent between a BlackBerry device and BES Server using Advanced Encryption Standard or Triple DES. BES Server also permits excellent versatility in selecting levels of security to meet the special needs of your environment. Progent's BlackBerry certified engineers can help you to select advanced security functions and activate them wirelessly. Examples of these over-the-air configurable security settings include:

  • Lock down a device
  • Wipe information from a misplaced or stolen device
  • Lock out Bluetooth
  • Activate internal protection against malicious attacks

BlackBerry Enterprise Server also offers flexibility in selecting mechanisms to keep mobile users from loading or running unsafe or unauthorized code. Progent can assist you to select protective processes such as:

  • Specify exactly which programs are allowed on the device
  • Prevent third-party software from using persistent memory on the BlackBerry smartphone
  • Select what resources external software can use on the smartphone
  • Restrict the kinds of access external applications running on the BlackBerry device can establish
  • Prevent all external applications from being loaded or executed on the device

Some Ways That Progent Can Help Your Business to Maintain and Support Your BlackBerry Environment
Progent can provide an experienced engineer who has been awarded certifications from Research in Motion in all major aspects of BlackBerry technology. Progent's BlackBerry support skills range from resolving synchronization problems to architecting mobile workforce solutions built around BlackBerry Enterprise Server. These RIM BlackBerry credentials and their associated skill sets include:

BlackBerry Certified Support Specialist
RIM BlackBerry ConsultingA Progent BlackBerry Certified Support Specialist can assist your business to perform basic technical operations including setting up BlackBerry handsets and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, selecting account configurations, launching messaging filters, changing user profiles, upgrading BlackBerry handsets, sending service books, and configuring BlackBerry Desktop Manager to work with your corporate email solution. Progent's seasoned service professionals can also assist you to resolve a broad range of problems associated with synchronization, handset detection, messaging consistency, web access, mobile connectivity, Instant Messaging, desktop application installation, and BlackBerry Desktop Redirector.

As a top innovator in delivering nationwide remote support for small business networks, Progent offers fast and economical access to a BlackBerry Certified Support Specialist. Progent's remote consulting expertise keeps your mobile support costs at a minimum and, by dealing with issues promptly, optimizes the output of your BlackBerry smartphone clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for deploying, managing, tracking, and troubleshooting one or several BlackBerry BES Servers in an email environment based on Microsoft Exchange Server. Progent's BlackBerry consultant has support skills in important technologies associated with BlackBerry integration including the BlackBerry Enterprise Solution, Windows permissions, database structure, Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can help you to add and delete BlackBerry smartphone clients on Exchange and Microsoft Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, administer BlackBerry smartphones and user accounts, back up and support storage groups, configure permissions, install the Mobile Data System and Instant Messaging, deploy push and pull access control lists, control Microsoft Exchange data flow, create, edit, and assign wireless LAN and Virtual Private Network configuration sets, implement SNMP traps for alerts, and generate management reports based on SNMP data.

Progent's BlackBerry consultant can help you with your BlackBerry technology in a variety of settings that can include Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, MSDE 2000, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to use utilities like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Performance Calculator and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer HelpProgent can provide the services of a BlackBerry Certified Solution Designer to help you to plan, deploy, validate, repair, and produce documentation for a wireless solution built on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's advanced engineering support services for BlackBerry technology include business and network needs assessment, solution architecture, installation planning and implementation, performance tuning, design of a high-availability architecture, information backup and disaster recovery planning, and system-wide security engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your operational goals and to create a mobile wireless solution that meets your information technology budget and aligns with your business plans. Progent can explain the impact of your operational processes on the design of a BlackBerry Enterprise Solution, assess your existing network infrastructure's ability to support a BlackBerry BES Server, assist you to decide which administration approach and physical components match your requirements, and evaluate your email and messaging environment configuration. Progent can also help you understand the performance implications that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can arrive at smart decisions about alternatives for software versions, processors and storage, network topology, and application set up.

To maximize network protection, Progent's BlackBerry-certified consultant can help you to choose and configure appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work with Progent's CISA and CISM-qualified security engineers to perform company-wide security vulnerability and compliance validation and recommend improvements to support your BlackBerry environment.

Contact Progent for Support from a RIM BlackBerry-Qualified Specialist
In order to get in touch with Progent about consulting help for BlackBerry wireless integration, phone 1-800-993-9400 or see Contact Progent.
















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