Overview of Progent's Support Services for BlackBerry Solutions
RIM BlackBerry Consulting ServicesWireless connectivity to messages, address books, calendars, and web applications has become a critical feature of IT networks for businesses of any size. RIM BlackBerry smartphones are some of the most popular devices for achieving location-independent communications. But the network architecture required to accommodate RIM BlackBerry handhelds has become significantly more sophisticated as the demand for high availability and rock-solid security has increased. Progent's RIM qualified engineers specialize in providing small businesses enterprise-class IT support and technical services that are economical and efficient.

As a Microsoft certified Partner with more than a decade of experience consulting on Exchange Server, Progent can provide broad assistance in integrating BlackBerry and Microsoft technology by delivering services like Exchange 2010 consulting as well as by offering related services such as Lync Server 2010 deployment and Microsoft Office Communications Server consulting to manage IM and Presence. Progent's Microsoft SQL 2016 consultants and MS SQL Server 2014 consultants can configure and troubleshoot your SQL database system to operate efficiently with BlackBerry Enterprise Server (BES), and Progent's MS Data Protection Manager specialists can help your company to develop backup and recovery procedures to guard your messaging data and minimize productivity disruption in case of a breakdown of your messaging system.

Progent also maintains a staff of Cisco certified CCIE network engineers who are available remotely to provide expert support for architecting and repairing your company's network so it supports your BlackBerry system with high levels of resilience, scalability, security, and manageability. CCIEs are elite network consultants who are awarded this top-level status only after strenuous examination by Cisco. CCIEs are able to resolve even the most intractable problems associated with network design, setup, troubleshooting, and support.

Integration Support Services for BlackBerry Enterprise Server (BES)
RIM's advanced platform for managing big groups of BlackBerry devices is the BlackBerry Enterprise Server (BES). This sophisticated software enables Exchange Server, IBM Lotus Domino, or Groupwise users to transmit and receive emails that stay encrypted during transit to provide optimum security. BES Server also simplifies a wide selection of crucial administrative jobs ranging from BlackBerry configuration and upgrades to wireless security and high availability.

BlackBerry BES Server Configuration Support

Progent's BlackBerry-qualified engineers can show you how to utilize RIM BlackBerry BES Server to perform routine jobs such as:

  • Deploy and manage applications
  • Plan smartphone, application, and IT policy updates
  • Upgrade BlackBerry device firmware wirelessly
  • Control user and group settings with BlackBerry's extensive library of IT policies

Progent's BlackBerry-qualified engineers can also assist you to use BlackBerry BES Server to perform key procedures not supported by the less advanced BES Server Express. These procedures include:

  • Configure and manage BES Server's high-availability architecture using virtualization
  • Install BlackBerry smartphones wirelessly
  • Set specialized administration roles
  • Monitor and report on the overall health of your system

Progent's Online BlackBerry-Qualified Technical Support is Fast and Affordable
For companies in Oakland, California who need fast and economical access to an authorized BlackBerry support professional, Progent offers effective online assistance from a veteran network support staff who have provided IT solutions to companies in every state in the U.S. (See Progent's customer testimonials.)

Online support avoids travel expense and allows consultants to fix technical issues quickly, so you minimize wasted productivity. Progent's RIM BlackBerry consultants have been awarded accreditations in all BlackBerry technologies and offer professional support in areas including fixing synchronization issues, setting up BlackBerry Enterprise Server, and creating a secure, high-availability network architecture for RIM BlackBerry users. Certifications earned and practice areas mastered by Progent's BlackBerry professionals include:

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level skills for installing, administering, tracking, and maintaining one or several BlackBerry BES Servers in an email environment based on Microsoft Exchange Server. Progent's BlackBerry-certified engineer offers support skills in key technologies associated with BlackBerry integration such as the BlackBerry Enterprise Solution, Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies. Progent can help you to add and delete BlackBerry device clients on Microsoft Exchange and Microsoft Active Directory, set up, track, and administer BlackBerry BES Server, manage BlackBerry handhelds and user accounts, archive and support storage groups, configure permissions, set up the MDS and IM, install push and pull access control lists, control Microsoft Exchange Server data flow, create, edit, and assign WLAN and Virtual Private Network configuration sets, implement SNMP traps, and generate reports based on SNMP data.

Progent's BlackBerry-certified engineer can help you with your BlackBerry technology in a variety of environments such as Windows 2000, 2003 or 2008 Servers, Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition show you how to to use utilities such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ConsultingProgent can provide the services of a BlackBerry Certified Solution Designer to help your company to design, install, test, repair, and produce documentation for a wireless solution based upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange, and Microsoft Active Directory. Progent's world-class consulting support services for BlackBerry include business and network needs assessment, system design, deployment planning and execution, performance optimization, configuration of a fault-tolerant architecture, information backup and disaster recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to define your operational objectives and to create a mobile wireless environment that meets your information technology budget and aligns with your business strategy. Progent can clarify the implications of your organizational processes on the design of a BlackBerry Enterprise Solution, evaluate your current connectivity infrastructure's suitability to support a BlackBerry BES Server, assist your organization to decide which management model and equipment meet your requirements, and evaluate your email and messaging environment topology. Progent can also help you understand the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Exchange Server have on each other so you can arrive at informed choices about options for software editions, processors and storage, network design, and application configuration.

To maximize system protection, Progent's BlackBerry consultant can help your company to select and enable appropriate security features for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISSP and GIAC-certified security specialists to perform company-wide security vulnerability and compliance validation and recommend improvements to accommodate your BlackBerry environment.

Call or Email Progent to Get Help from a BlackBerry-Certified Consultant
If you wish to ask Progent about technical help for BlackBerry mobile wireless solutions, call 1-800-993-9400 or refer to Contact Progent.

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