World-class Remote Support Services for BlackBerry Environments
BlackBerry Remote Integration AssistanceSecure and reliable access from smartphones to email platforms like Microsoft Exchange, IBM Lotus Domino, or Groupwise is now a necessity for businesses of any size who want to maximize competitiveness. Research in Motion's BlackBerry smartphones and the BlackBerry Enterprise Server are some of the most popular solutions for building and administering wireless connectivity. However, supporting efficient BlackBerry environments is increasingly complex due to the advanced tools that exist to fulfill the requirement for enterprise-class security and fault tolerance. Progent's BlackBerry qualified engineers are experienced at providing online support expertise for BlackBerry systems, lowering support expenses and taking care of problems more quickly than is possible with conventional on-site service providers.

Progent has a large group of remote consultants qualified to maintain networks that include technology from all popular suppliers. (Refer to industry certifications of Progent's consultants.) Progent's Cisco-certified CCIE network engineers can help you to resolve complex problems with your network environment. Progent's Apple certified experts can help you to integrate Macs with your wireless connectivity solution and can provide expertise with iPhone and iPad integration. Progent's Linux engineers can provide assistance in supporting application servers powered by various implementations of Linux including RedHat Linux, SUSE Linux, Debian-GNU, CentOS Linux, Ubuntu Linux, Mandriva, PCLlinuxOS Linux, fedora, and Gentoo. This breadth of expertise allows Progent to act as a convenient solution for any consulting support needed in multi-vendor networks and eliminates the blame game that small organization often confront when trying to find technical support.

Progent's information technology security consultants have been awarded prestigious security accreditations including Certified Information Security Manager and Certified Information Systems Security Professional. Progent's world-class security professionals can help you make smart choices in selecting from the many options available with configuring BES Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security consulting services for small businesses include two economical security vulnerability scanning service bundles that allow small companies to receive a professional network security evaluation from a Progent security consultant to determine potential risks in the security posture you present on both sides of your firewall.

Integration Help for BlackBerry BES Server
RIM's advanced platform for managing big collections of BlackBerry devices is the BlackBerry Enterprise Server. This powerful software enables Exchange Server, Lotus Domino, or Groupwise users to send and receive emails that stay encrypted during wireless transit to ensure optimum data protection. BES Server also simplifies a broad selection of vital management jobs ranging from BlackBerry configuration and upgrades to wireless security and high availability.

BlackBerry BES Server Configuration Support

Progent's BlackBerry-qualified consultants can help you use BlackBerry Enterprise Server to do routine jobs such as:

  • Deploy and manage applications
  • Schedule device, application, and IT policy updates
  • Update BlackBerry device software wirelessly
  • Control user and group configurations with BlackBerry's vast library of IT policies

Progent's BlackBerry-qualified engineers can also assist your company to utilize BlackBerry Enterprise Server to perform important procedures not supported by the less advanced BES Server Express. These tasks include:

  • Configure and support BES Server's high-availability architecture based on virtualization
  • Deploy BlackBerry devices remotely
  • Establish specialized administration roles
  • Monitor and analyze the health of your system

Some Ways That Progent Can Assist Your Business to Manage and Support Your BlackBerry Solution
Progent can provide a seasoned BlackBerry support who has been awarded accreditations from Research in Motion in all key aspects of BlackBerry technology. Progent's BlackBerry consulting skills span areas from troubleshooting synchronization problems to architecting wireless workforce solutions built around BlackBerry BES Server. These RIM BlackBerry certifications and their associated practice areas include:

BlackBerry Certified Support Specialist
Blackberry Consulting FirmA Progent BlackBerry Certified Support Specialist can assist you to perform basic support functions such as setting up BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, selecting account configurations, setting up e-mail filters, changing user profiles, update BlackBerry smartphones, sending service books, and configuring BlackBerry Desktop Manager to operate with your corporate messaging solution. Progent's seasoned experts can also help you to troubleshoot a wide array of problems concerning synchronization, device detection, email reconciliation, web browsing, wireless connections, Instant Messaging, desktop software installation, and BlackBerry Desktop Redirector.

As a leader in providing nationwide online consulting services for small company networks, Progent can provide responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's online consulting skills keeps your wireless support expenses low and, by solving issues quickly, maximizes the output of your BlackBerry users.

BlackBerry Certified Server Support Specialist
Blackberry SupportProgent's BlackBerry Certified Server Support Specialist can provide the skills needed to configure and support the BlackBerry BES Server in a Microsoft Exchange environment. Progent's BlackBerry expert can show you how to utilize resources like BlackBerry Administration Service (BAS), the BlackBerry Technical Solution Center (BTSC), and BlackBerry Utilities to run important procedures such as resolving enterprise activation issues, registering and deleting BlackBerry device clients, activating passwords, implementing over-the-air software installation and configuration, deploying and debugging the BlackBerry Smart Card Reader, and configuring database backup and restore mechanisms.

Progent's BlackBerry-certified engineers can also help you to use management tools like the BlackBerry Administration Service for role-based management, resolving attachment and data flow problems, and using WiFi for enterprise activation. In addition, Progent can help you understand the role of operational policies in the BlackBerry Enterprise environment and help your company to define and implement sensible security configurations.

Progent's certified Exchange Server consultants can work with Progent's BlackBerry Certified Server Support Specialist to assist your company to optimize your current Microsoft Exchange infrastructure for working in conjunction with BlackBerry BES Server or move your BlackBerry solution to the most recent version of Microsoft Exchange.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers high-level knowledge for installing, managing, monitoring, and troubleshooting one or several BlackBerry BES Servers in a messaging environment powered by Microsoft Exchange Server. Progent's BlackBerry engineer offers support skills in important areas associated with BlackBerry integration including the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Microsoft Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can show you how to install and delete BlackBerry device users on Microsoft Exchange and Microsoft Active Directory, set up, monitor, and manage BlackBerry BES Server, administer BlackBerry smartphones and user accounts, back up and maintain storage groups, apply permissions, install the Mobile Data System (MDS) and IM, deploy access control lists, control Microsoft Exchange Server data flow, create, edit, and assign wireless LAN and Virtual Private Network configuration sets, implement SNMP traps, and produce management reports to summarize SNMP results.

Progent's BlackBerry consultant can help you with your BlackBerry technology in a number of environments that can include Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, and Windows 7 and 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can in addition help you to use tools such as BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Enterprise Server Resource Kit, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

Contact Progent to Get Support from a BlackBerry-Certified Specialist
In order to ask Progent about technical support for BlackBerry mobile wireless technology, call 1-800-993-9400 or refer to Contact Progent.
















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