Introduction to Progent's Consulting Services for RIM BlackBerry Solutions
Mobile connectivity to email, address books, calendars, and web applications has become a vital feature of IT networks for companies of all sizes. BlackBerry smartphones are some of the most popular solutions for maintaining location-independent connectivity. However the network architecture required to accommodate BlackBerry handhelds has become significantly more complex as the insistence on non-stop operation and and air-tight security has heightened. Progent's BlackBerry certified consultants specialize in delivering small businesses world-class network support and technical services that are affordable and effective.
As a Microsoft Gold Partner with more than a decade of background consulting on Microsoft Exchange, Progent's consultants can provide in-depth expertise for integrating BlackBerry and Microsoft products by delivering services such as Exchange 2010 support as well as by offering complementary services such as Microsoft Lync Server 2010 integration and MS Office Communications Server support to help control IM and rich presence. Progent's MS SQL Server 2016 integration consultants and Microsoft SQL Server 2014 experts can set up and repair your SQL database system to operate optimally with BlackBerry Enterprise Server (BES), and Progent's Microsoft System Center Data Protection Manager specialists can assist you to design archiving and recovery procedures to preserve your data and minimize productivity loss in the event of a crash of your messaging solution.
Progent also retains a large team of Cisco qualified CCIE network consultants who are available online to provide expert support for architecting and repairing your network so it supports your BlackBerry system with a high degree of fault tolerance, expandability, security, and manageability. Cisco Certified Internetwork Experts are recognized network consultants who earn this prestigious status only through intense testing by Cisco. CCIEs are able to resolve even the most complicated problems associated with network architecture, deployment, repair, and maintenance.
Technical Services for BlackBerry Enterprise Server
Research in Motion's high-end platform for managing large collections of BlackBerry wireless handsets is the BlackBerry Enterprise Server. This sophisticated tool enables Microsoft Exchange, IBM Lotus Domino, or Novell GroupWise clients to send and receive messages that stay encrypted during wireless transit to ensure optimum security. BlackBerry Enterprise Server also simplifies a broad variety of key management tasks that span from smartphone setup and upgrades to wireless security and fault tolerance.
Progent's BlackBerry-qualified engineers can help you utilize RIM BlackBerry BES Server to perform routine tasks such as:
- Deploy and manage applications
- Plan device, application, and IT policy updates
- Update BlackBerry device firmware wirelessly
- Manage client settings with BlackBerry's extensive library of policies
Progent's BlackBerry-certified consultants can also assist your company to utilize BES Server to implement key procedures not available with the less advanced BlackBerry BES Server Express. These procedures include:
- Set up and support BES Server's high-availability architecture using VMware
- Deploy BlackBerry devices wirelessly
- Establish specialized management roles
- Monitor and report on the overall health of your BlackBerry system
Expert BlackBerry Technical Support Offered Remotely from Progent
Progent's certified RIM BlackBerry engineers are available online to deliver prompt technical help to companies in the Oakland region or throughout the state of California. Progent's experienced remote technical support team has helped IT organizations resolve network issues and cut support expenses in every state in the country and built a large following of loyal customers. (See Progent's customer testimonials.)
Progent can provide remote help for a wide array of technologies related to RIM BlackBerry products such as synchronization, integration with Microsoft Exchange, managing BlackBerry BES Server, and improving mobile security. Major BlackBerry credentials awarded to Progent's support professionals include:
BlackBerry Certified Support Specialist
Progent's BlackBerry Certified Support Specialist can help your company to perform basic technical functions such as setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding e-mail addresses to the BlackBerry Internet Service, choosing account settings, setting up messaging filters and auto-signature, modifying user profiles, update BlackBerry smartphones, transmitting service books, and configuring BlackBerry Desktop Manager to run with your corporate email software. Progent's seasoned experts can also help your company to resolve a wide range of issues associated with synchronization, handset recognition, messaging reconciliation, web browsing, mobile connections, IM, PC software configuration, and Desktop Redirector.
As a top innovator in delivering nationwide online help for small company IT networks, Progent offers responsive and economical access to a BlackBerry Certified Support Specialist. Progent's online technical support skills keeps your mobile support expenses at a minimum and, by resolving problems promptly, improves the output of your BlackBerry smartphone clients.
BlackBerry Certified Server Support Specialist
Progent's BlackBerry Certified Server Support Specialist can provide the skills needed to configure and troubleshoot the BlackBerry Enterprise Server in a Microsoft Exchange environment. Progent's BlackBerry specialist can show you how to utilize tools such as BlackBerry Administration Service, the BlackBerry Technical Solution Center, and BlackBerry Utilities to run important tasks such as resolving enterprise activation issues, registering and deleting BlackBerry device users, setting activation passwords, configuring over-the-air software loading and configuration, deploying and troubleshooting the BlackBerry Smart Card Reader, and configuring backup and recovery processes.
Progent's BlackBerry-certified engineers can also assist you to use administration software such as the BlackBerry Administration Service for role-based management, troubleshooting attachment and data flow problems, and using WiFi for enterprise activation. In addition, Progent can explain the function of IT policies in the BlackBerry BES system and assist you to define and install appropriate security configurations.
Progent's Microsoft-certified Microsoft Exchange Server experts can work with Progent's BlackBerry Certified Server Support Specialist to help you to optimize your current Exchange Server infrastructure for operating smoothly with BlackBerry Enterprise Server or move your BlackBerry system to the most recent edition of Exchange.
BlackBerry Certified System Administrator
Progent's BlackBerry Certified System Administrator offers advanced skills for installing, administering, tracking, and troubleshooting one or multiple BlackBerry BES Servers in an email environment based on Exchange. Progent's BlackBerry-certified engineer has support skills in key areas related to BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email architecture, Outlook, firewalls, proxy servers, MAPI, and network policies. Progent can help you to add and delete BlackBerry device users on Microsoft Exchange Server and Active Directory, configure, monitor, and manage BlackBerry Enterprise Server, manage BlackBerry devices and user accounts, back up and maintain storage groups, apply permissions, install the MDS and IM, install access control lists, manage Microsoft Exchange Server data flow, generate, update, and assign wireless LAN and VPN configurations, implement SNMP traps for alerts, and generate reports to summarize SNMP data.
Progent's BlackBerry expert can support your BlackBerry technology in a number of settings such as Microsoft Windows 2K, 2003 or 2008 platforms, Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also assist you to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Enterprise Server Resource Kit, BlackBerryDBBackup, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.
BlackBerry Certified Solution Designer
Progent offers the support of a BlackBerry Certified Solution Designer to assist you to design, install, validate, troubleshoot, and produce documentation for a wireless environment based upon the integration of the BlackBerry Enterprise Solution, Exchange, and Active Directory. Progent's high-level consulting support services for BlackBerry include business and network requirements analysis, system architecture, deployment strategy and execution, performance optimization, configuration of a high-availability architecture, data backup and business recovery planning, and security infrastructure design.
Progent's BlackBerry Certified Solution Designer can team with you and your IT management staff to define your technical goals and to create a mobile wireless solution that meets your information technology budget and supports your business strategy. Progent can clarify the implications of your operational processes on the configuration of a BlackBerry Enterprise Solution, assess your existing network architecture's ability to support a BlackBerry BES Server, help your organization to determine which administration model and physical components match your needs, and analyze your email and messaging system topology. Progent can also explain the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on one another so you can arrive at informed choices concerning alternatives for software versions, server hardware and storage, network architecture, and application configuration.
To maximize network security, Progent's BlackBerry consultant can assist your company to select and enable sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also work in conjunction with Progent's CISA and GIAC-certified security engineers to perform network-wide security vulnerability and compliance testing and recommend enhancements to support your BlackBerry environment.
Contact Progent to Get Assistance from a BlackBerry-Qualified Expert
In order to get in touch with Progent about technical expertise for BlackBerry mobile wireless solutions, phone 1-800-993-9400 or refer to Contact Progent.