Professional Remote Troubleshooting for Oceanside, California Computer Networks from World-class Consultants
Small businesses have traditionally been overlooked by large network service firms. Some small businesses allow themselves to become dangerously reliant on freelance consultants or small support organizations who lack the size or extensive skill sets to respond quickly or efficiently to technical emergencies. Still other small companies turn to mass-market support firms staffed with technicians able to provide standardized fixes for common problems but who are missing the experience and versatility to handle the variety of environments and lack of standards that characterizes small business IT networks.

Progent's proven approach to providing affordable and effective technical support to small businesses has made Progent among the top Microsoft Gold IT consulting firms in the United States. Progent has delivered online support to companies in every state in the U.S. and offers in-person help in almost all zip codes.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management support to supplement the technical skills of your internal IT service personnel. Co-sourcing can cut costs and minimize technical risks for major IT initiatives such as software design and development, disaster recovery planning and testing, network security audits, office consolidations, or technology migrations and upgrades.

Progent can also provide the services of certified consultants to assist your business to plan and execute a sensible cloud strategy.

Main Technologies Serviced by Progent for Oceanside, California Office Networks
A Microsoft Gold Partner consulting firm with a large group of Cisco qualified CCIE networking consultants and Apple Computer certified engineers, Progent provides urgent assistance and low-cost online consulting to Oceanside, CA companies for a broad array of computer technologies such as:

Service Delivery Options Available for Oceanside, California Companies
Progent has a selection of options for providing small and midsize businesses and local governments with cost-effective IT services for troubleshooting, consulting, hosting, and network administration. Progent's paradigm for providing IT support services is based on the Help Desk Call Center operational structure common to larger IT support groups. Progent's Help Desk Service Model ensures fast response, thorough service records, consistent follow-up, and tight expense monitoring across a range of network service delivery modes that include online troubleshooting, in-person support, high-end consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center provides urgent and scheduled remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the U.S. and worldwide. Progent's seasoned service professionals can assist customers to analyze and fix network problems without the expense or time loss of in-person support visits. The experience of Progent's network engineers makes it possible to resolve most IT problems quickly. For the toughest problems, Progent's depth of expertise makes it possible to escalate troubleshooting tasks to world-class specialists. Progent provides a convenient, web-based signup process for new customers to accommodate urgent situations and Progent bills per minute with zero sign-up charges or time minimums, so you pay only for the assistance you receive. Experts you can access remotely include Cisco-certified CCIE network engineers, Microsoft-certified MCSEs, and CISM-certified security professionals. Learn additional details about Progent's online computer support services.

  • Onsite Support
    Progent provides onsite technical assistance for registered clients in major metropolitan areas in the United States. Progent's onsite service personnel can operate in conjunction with Progent's remote service engineers to give small and midsize companies the ideal combination: in-person support professionals when you require them as well as the on-line help of Progent's seasoned staff of IT engineers, security specialists, and business application developers. The response time for in-person service visits is usually less than one business day. There is no start-up or retainer fee for registering as a Progent customer for onsite service. Find out more about how to sign up for Progent's in-person network service.

  • Help Desk
    Progent's Help Desk Call Center Services are designed for all businesses who require fast and reliable support from an online Help Desk Call Center with efficient telephone support, remote repair capability, and enough technical strength for full problem escalation. Since smaller businesses usually have tight information technology funds and can spare scant management attention for handling IT support tasks, Progent's Contact Center Services could be the most efficient option to ensure that small business computer networks stay productive. Learn more concerning Progent's Help Desk Call Center outsourcing services.

  • Consulting Services
    Progent offers small and midsize businesses budget-friendly availability of world-class IT professionals who can provide help with critical products and technologies including Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network design, network security engineering, fault tolerant network design, server virtualization strategies, plus integration, customization and training for small business programs including accounting, ERP and MRP, reporting, sales automation, and office productivity suites. Progent can provide assistance with short-term projects including office moves and major system migrations, longer term projects such as business information application programming and customization, database application development and DBA services, and web design, continuing support such as Microsoft System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network health monitoring and system management, or emergency response like disaster recovery and virus cleanup.

  • Application Hosting
    Progent offers hosting for mission-critical applications like Microsoft Exchange Server and Microsoft SQL Server in order to provide small businesses with higher levels of reliability, security, and performance than is feasible using the type of in-house data center that is achievable for the majority of small companies. Because Progent uses the same data centers that host the equipment of some of the planet's biggest IT companies, Progent can save you the expense of building and managing the infrastructure required for enterprise-class environmental control, power backup, and uninterruptible Internet access. For hosted applications, Progent can also ensure that patches and revisions stay current, protection and efficiency is constantly monitored, and systems and data files are consistently archived and available for complete and prompt restoration. Learn more concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers complete hosting for all of a small or midsize company's production servers in an environment that not only delivers the highest degree of dependability and expandability but that is also convenient for clients to transfer to another service provider or to bring internally if your circumstance calls for it. Progent's Private Cloud hosting is structured around tested virtual server techniques that permit small businesses with multi-vendor environments to benefit dramatically on the costs of hardware, infrastructure maintenance, and IT administration while achieving world-class dependability and an unprecedented degree of vendor options. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting Service covers all server-based software in one centrally administered solution, can support the multi- platform and loosely standardized networks common with smaller businesses, and keeps ownership of the software licenses in the client's possession so that migrating to a different virtual system is fast, reliable, and inexpensive. This eliminates becoming a captive to a specific hosting provider while still offering all the economies associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent offers expert remote support to help companies of any size connect their networks with popular public clouds such as Microsoft Azure and Amazon AWS. Progent can help you to design and administer hybrid ecosystems that support Windows and Linux systems and applications in both cloud-based solutions or in hybrid topologies that utilize on-premises resources as well as public cloud services. To help you to integrate public clouds with networks, Progent offers a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Azure design and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of experience providing high-level consulting services online, and Progent can help you complete your cloud integration projects quickly and affordably.
Progent's Flat-rate Managed Services for Remote Network Management
Progent's affordable ProSight line of managed services is designed to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance. ProSight managed services available from Progent include:
  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the technology of top data security vendors to deliver centralized control and comprehensive security for your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to external attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises gateway device adds a further layer of analysis for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, protection against data leaks, and encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage prevention.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates cutting edge behavior-based machine learning technology to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to manage the complete malware attack progression including filtering, infiltration detection, containment, remediation, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup activities and allows rapid restoration of vital files, applications and VMs that have become unavailable or damaged due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup consultants can deliver advanced support to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized businesses to map out, track, enhance and troubleshoot their networking appliances like routers, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, copies and manages the configuration information of virtually all devices on your network, tracks performance, and generates alerts when issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off common chores like network mapping, expanding your network, locating devices that require critical software patches, or isolating performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system operating efficiently by tracking the state of vital computers that power your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management personnel and your Progent consultant so that all looming issues can be resolved before they can impact your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether youíre making enhancements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory (AD) system. Both versions also come with a year of state-of-the-art remote network monitoring and management (RMM). Benefits can include easier management, better compliance with data security requirements, higher utilization of network assets, faster troubleshooting, more reliable backup and recovery, and increased uptime. See more about Progent's ProSight Network Audits network infrastructure assessment.

Why Progent Is the Right Alternative for Oceanside, California Businesses
Progent's staff size, breadth of information technology skill, and experience with corporate network consulting allow small companies to sidestep the problems associated with excessive dependence on thinly staffed support organizations or individual engineers.

Teaming with Progent's Experts allows your small business to:

  • Avoid Over Dependence on Individual Consultants
    For network services, small businesses often rely excessively on independent consultants. Though individual service providers have lower expenses than larger support firms and can typically charge apparently smaller fees, freelancers are frequently unable to respond quickly to urgent problems. If an independent engineer is busy with different customer, sick, on vacation, or in class, the lack of replacement staff may force your business to go without assistance in case of an emergency. As your company grows, network unavailability or difficulties with critical applications become more costly. The money you believed you were conserving on a freelancer can disappear fast because of lower output. In addition, when independent engineers encounter unfamiliar problems, the lack of a big engineering team to depend on for help requires them to train with the meter running while your organization winds up with the costs for their ongoing education.

  • Have Access to Experts in Complex Network Issues
    Many smaller service firms or independent engineers specializing in small company network consulting are capable of providing routine solutions but lack the seasoning to work cost-effectively with complex IT environments with mixed platforms, many sites, VoIP systems, mobile workforces, interconnected accounting and analytical software, data-driven web sites, and specialized line-of-business applications. Progent's experience with global companies and Progent's extensive group of experts can be valuable to your small business because enterprise networks are characteristically complex, integration problems demand in-depth understanding of in many technical areas, and reaching a high level of stability, availability, and protection calls for industry-proven processes.

  • Build a Firm Basis for Seamless Growth
    Small companies typically begin with an IT system implemented on a tight budget. Lacking a proper architecture, a series of band-aid fixes commonly get thrown on top of a weak structure. As a business evolves, stability and scalability issues can hinder the productivity of the organization. These environments require proper assessment, intelligent business planning, and in-depth expertise to upgrade to an IT environment that can act as the reliable foundation to meet current business needs and support downstream expansion.

  • Work with Solution Finders, Not Product Vendors
    Small businesses require guidance and education to navigate through an increasingly complicated array of technology options available for enabling business growth and enhancing efficiency. Businesses do not need an IT consultant or support firm that tries to promote products. Progent avoids conflicts of interest by not reselling any products. Progent sells consulting and services only. This permits Progent to match technical support services with the genuine needs of customers. Combining network support and product selling can result in a conflict where the recommended solution is built around a predetermined vendor instead of being based on the true needs of a client.

Contact Progent
In case your Oceanside, California company wants to get in touch with Progent about IT outsourcing, consulting, or tech support services, call 800-993-9400 or go to Contact Progent.

Immediate Online Technical Help
For immediate online support, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2018 Progent Corporation. All rights reserved.