Professional Online Help for Oceanside, California Computer Networks from Microsoft Certified Consultants
Small businesses have typically been underserved by large IT support firms. Many small businesses allow themselves to become excessively reliant on freelance consultants or small consulting firms who lack the size or extensive knowledge to react quickly or effectively to network emergencies. Still other small companies turn to mass-market service providers staffed with personnel trained to provide by-the-numbers solutions to common issues but who are missing the experience and versatility to handle the variety of configurations and absence of standardization that characterizes small company information networks.

Progent's time-tested methodology for providing affordable and successful network service to small businesses has made Progent among the top Microsoft network service firms in the industry. Progent has delivered online support to small businesses in every state in the U.S. and can dispatch in-person help in almost all zip codes.

For medium-size and enterprise companies, Progent can provide co-sourcing and project management services to reinforce the technical skills of your internal network support staff. This can reduce expenses and help meet schedules for big IT initiatives such as software programming, disaster recovery planning, security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition provide the services of accredited experts to help your business to design and execute a sensible cloud computing strategy.

Core IT Areas Supported by Progent for Oceanside, California Office Networks
As a Microsoft Certified Gold Partner computer support company that maintains a large team of Cisco CCIE networking experts and Apple certified consultants, Progent provides emergency assistance and affordable remote consulting to Oceanside, CA businesses for a wide array of information technologies such as:

Service Delivery Options for Oceanside, California Businesses
Progent has a selection of options for providing small and midsize businesses and local governments with cost-effective computer services for troubleshooting, system architecture, hosting services, and network management. Progent's model for delivering IT support is built on the Call Center structure familiar to big IT groups. Progent's Help Desk Support Mechanism ensures fast response, comprehensive activity documentation, dependable follow-through, and strict cost control for a range of network support delivery options that include online troubleshooting, onsite support, high-end consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides emergency and scheduled remote assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based systems in the United States and globally. Progent's seasoned service professionals can assist customers to troubleshoot and repair hardware and software problems without the cost or time loss of in-person support calls. The background of Progent's network engineers makes it possible to handle the majority of network issues quickly. For complex issues, Progent's breadth of knowledge makes it possible to escalate support calls to advanced specialists. Progent provides a streamlined, web-accessible registration process for first-time clients to address urgent situations and Progent bills per minute with no sign-up fees or time minimums, so you pay only for the support you get. Specialists you can access online include Cisco-qualified CCIEs, Microsoft-qualified MCSEs, and GIAC-certified security engineers. Find out additional details concerning Progent's remote computer support services.

  • On-site Support
    Progent offers on-site computer assistance for signed-up customers in larger cities in the U.S. Progent's on-site service technicians can work in conjunction with Progent's remote support engineers to deliver small and midsize companies the ideal combination: onsite support professionals when you need them as well as the on-line help of Progent's worldwide team of network consultants, security professionals, and business software programmers. The response time for in-person support visits is usually under 24 hours. Progent requires no sign-up or retainer fee for becoming a Progent customer for on-premises service. Learn more concerning why to register for Progent's in-person network support.

  • Phone Support
    Progent's Helpdesk Outsourcing Services are designed for all businesses and local governments who require fast and reliable access to a professional Contact Center with effective telephone support, online repair capability, and enough technical strength for full problem escalation. Since small and midsize companies typically have limited information technology funds and can spare scant management bandwidth for handling network support, Progent's Help Desk Call Center Outsourcing Services can be the most efficient option to ensure that small business computer networks are always up and running. Learn more about Progent's Help Desk Call Center services.

  • IT Consulting Expertise
    Progent offers small businesses affordable availability of world-class consultants who can provide assistance with vital products and technologies including Windows 2016 Hyper-V hybrid cloud solutions, Microsoft Windows Server and application expertise, Cisco network design, company-wide network protection consulting, non-stop network engineering, virtual server strategies, plus configuration, customization and support for business software including financials, ERP, business analytics, CRM, and productivity packages. Progent can provide assistance with one-shot projects such as site moves and major system migrations, longer term projects such as management reporting software development and customization, database software programming and administration services, and web design, on-going services including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting for IT infrastructure monitoring and system administration, or emergency response such as disaster recovery and virus removal.

  • Application Hosting
    Progent offers hosting for key business applications such as Exchange and Microsoft SQL to provide small businesses with higher degrees of dependability, protection, and performance than is feasible with the class of on-site data center that is achievable for most small businesses. Since Progent uses the same data centers that support the gear of some of the world's biggest IT companies, Progent can eliminate the expense of building and managing the infrastructure required for enterprise-class cooling, power failover, and uninterruptible Internet connectivity. For managed application servers, Progent can also make sure that upgrades and revisions remain current, security and performance is continually tracked, and systems and data files are regularly backed up and available for full and rapid recovery. Learn additional information about Progent's hosting services for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service provides full hosting for the entirety of a small or midsize organization's production servers in an environment that not only provides the top level of availability and extensibility but that is in addition simple for customers to migrate to a different service firm or to move in-house if your circumstance calls for it. Progent's Private Cloud hosting service is structured around mature virtual server technologies that allow companies with mixed networks to save significantly on the costs of capital equipment, system maintenance, and network administration while getting enterprise-class availability and an unprecedented degree of vendor alternatives. Unlike conventional Software as a Service hosting models, Progent's Private Cloud Hosting Service encompasses all server-based software in one centrally administered solution, can handle the multi- OS and non- standardized networks common with smaller businesses, and keeps control of the software licenses in the client's hands so that moving to a new virtual host is quick, reliable, and inexpensive. This eliminates becoming a captive to a single hosting service while still providing all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Integration Consulting Services
    Progent offers expert online consulting services to help companies of any size connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help you to plan and manage cost-effective ecosystems that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid network models that combine physical IT assets along with cloud services. To help you to integrate public clouds with physical datacenters, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service (WMS) programming and troubleshooting. Progent has more than 15 years of background providing advanced consulting services online, and Progent can make sure you successfully carry out your cloud integration initiatives quickly and within your budget.
Progent's Flat-rate Managed Services for Information Assurance
Progent offers a portfolio of affordable, fixed-price monthly managed services intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading data security companies to provide web-based control and world-class security for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This decreases your vulnerability to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a further layer of inspection for incoming email. For outbound email, the local gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, content filtering and data leakage prevention.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior machine learning technology to guard endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus products. ProSight ASM protects local and cloud-based resources and offers a unified platform to automate the entire malware attack progression including filtering, detection, containment, cleanup, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and mid-sized organizations a low cost and fully managed service for reliable backup/disaster recovery. Available at a low monthly price, ProSight Data Protection Services automates your backup activities and enables rapid restoration of vital files, apps and VMs that have become lost or damaged due to component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR specialists can provide world-class support to configure ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical data. Read more about ProSight Data Protection Services managed backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to map, track, optimize and debug their networking appliances like switches, firewalls, and access points plus servers, printers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept updated, copies and manages the configuration of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating tedious management activities, WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, finding devices that require critical software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure management consulting.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the health of vital computers that power your information system. When ProSight Systems Watch detects an issue, an alert is sent automatically to your specified IT staff and your Progent consultant so all looming problems can be resolved before they have a chance to impact your network Find out more about ProSight Systems Watch server and desktop automated management services.

Why Progent Offers the Smart Choice for Oceanside, California Small Businesses
Progent's staff size, depth of information technology skill, and familiarity with corporate network support enable small businesses to avoid the problems associated with over dependence on thinly staffed support firms or individual engineers.

Teaming with Progent allows your company to:

  • Avoid Excessive Reliance on Individual Consultants
    For IT support, smaller businesses sometimes rely excessively on freelance engineers. Although individual service engineers carry lower overhead than larger IT service organizations and can typically bill apparently smaller rates, they are sometimes too busy to respond quickly to critical problems. If a freelance engineer is occupied with another client, ill, on travelling, or in class, the absence of backup personnel may require your company to wait for help during an emergency. As your small business grows, network downtime or problems with critical applications become more costly. The money you thought you were conserving on an independent consultant can be eaten up quickly due to lower productivity. Also, when freelance engineers encounter new technologies, the unavailability of a large engineering team to rely on for advice forces them to learn on the job while your company winds up with the bill for their continuing education.

  • Have Access to Experts in Sophisticated Network Solutions
    The majority of smaller support firms or freelance engineers who concentrate on small company IT support may excel at delivering connect-the-dots fixes but don't have the seasoning to deal efficiently with complicated IT infrastructures with mixed platforms, multiple offices, Voice over IP systems, remote clients, interconnected accounting and operational applications, data-driven web sites, and custom line-of-business software. Progent's experience with worldwide enterprises and Progent's large staff of experts can benefit your small business because enterprise networks are characteristically complicated, integration issues require thorough knowledge in numerous technical disciplines, and reaching an acceptable level of stability, reliability, and security calls for industry-proven leading practices.

  • Build a Firm Foundation for Seamless Growth
    Small businesses typically begin with an IT system implemented on a tight budget. Without a carefully designed architecture, a sequence of improvised repairs commonly get tossed on top of a marginal structure. As a company grows, reliability and scalability issues can hinder the success of the organization. These environments need thorough assessment, intelligent business analysis, and broad-based experience to migrate to an IT infrastructure that will act as the reliable foundation to handle critical business needs and support downstream growth.

  • Partner with Solution Consultants, Not Resellers
    Smaller companies need guidance and education to navigate through an ever more complex maze of technology alternatives offered for accelerating business growth and improving productivity. They do not need an IT engineer or service firm that tries to promote a product. Progent eliminates conflicts of interest by not reselling hardware and software. Progent provides consulting and services only. This allows Progent to match technical services with the genuine needs of customers. Mixing IT support and product selling can lead to a conflict where the proposed solution is based on a preselected vendor rather than being based on the actual requirements of a customer.

Contact Progent
In case your Oceanside, California business needs to get in touch with Progent to ask about IT outsourcing, consulting, or technical support, phone 800-993-9400 or see Contact Progent.

Fast Online Technical Assistance
For immediate remote assistance, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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