Overview of Progent's Consulting Services for BlackBerry Solutions
BlackBerry Consulting and Support ServicesWireless access to email, contacts, calendars, and the web is a critical capability of information systems for companies of all types. RIM BlackBerry smartphones are some of the most powerful devices for achieving anywhere, anytime communications. But the infrastructure required to support BlackBerry smartphones has become steadily more sophisticated as the demand for fault tolerance and rock-solid security has heightened. Progent's RIM qualified engineers focus in providing small businesses enterprise-class IT expertise and troubleshooting services that are economical and effective.

As a Microsoft certified Partner with more than a decade of experience consulting on Exchange, Progent can give you access to broad assistance in incorporating RIM BlackBerry and Microsoft products by offering services like Exchange 2010 Server consulting and by delivering related services such as Microsoft Lync Server deployment and Microsoft Office Communications Server support to help control IM and rich presence. Progent's Microsoft SQL Server 2016 consultants and MS SQL 2014 consultants can configure and repair your SQL database server to operate efficiently with BlackBerry Enterprise Server (BES), and Progent's Microsoft Data Protection Manager specialists can help your company to design archiving and restore processes to safeguard your data and minimize productivity disruption in the event of a crash of your messaging solution.

Progent also maintains a staff of Cisco certified CCIE network engineers who are available online to provide expert assistance for architecting and troubleshooting your network so that it supports your BlackBerry solution with high levels of fault tolerance, scalability, protection, and maintainability. Cisco Certified Internetwork Experts are recognized network consultants who earn this prestigious certification only after strenuous testing by Cisco. CCIEs can resolve the most intractable problems associated with network architecture, implementation, troubleshooting, and service.

Technical Services for BlackBerry Enterprise Server
RIM's advanced platform for administering big collections of BlackBerry smartphones is the BlackBerry Enterprise Server. This sophisticated software allows Exchange, Lotus Domino, or Novell GroupWise clients to send and receive messages that are encrypted in wireless transit to provide optimum data protection. BES Server also simplifies a broad variety of crucial management tasks ranging from BlackBerry setup and upgrades to wireless security and high availability.

RIM BlackBerry Enterprise Server Troubleshooting Help

Progent's BlackBerry-certified engineers can help you use BlackBerry BES Server to do routine jobs such as:

  • Deploy and manage applications
  • Plan smartphone, application, and policy updates
  • Update BlackBerry device firmware wirelessly
  • Manage client configurations with BlackBerry's vast selection of IT policies

Progent's BlackBerry-qualified consultants can also help you to use BlackBerry Enterprise Server to perform key tasks not available with the entry-level BlackBerry Enterprise Server Express. These tasks include:

  • Install and support BES Server's fault-tolerant architecture using VMware
  • Install BlackBerry devices wirelessly
  • Establish custom administration roles
  • Automatically track and analyze the integrity of your solution

Some Ways That Progent Can Help You to Manage and Support Your BlackBerry Environment
Progent can deliver an experienced BlackBerry support who has earned accreditations from Research in Motion in all major facets of BlackBerry technology. Progent's BlackBerry support skills range from resolving synchronization issues to designing mobile workforce solutions based on BlackBerry Enterprise Server (BES). These BlackBerry credentials and their associated skill sets include:

BlackBerry Certified Support Specialist
RIM BlackBerry ConsultingA Progent BlackBerry Certified Support Specialist can help you to perform common support operations such as setting up BlackBerry smartphones and BlackBerry Desktop software, adding e-mail addresses to the BlackBerry Internet Service, choosing account settings, setting up messaging filters, editing user accounts, update BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to run with your company email software. Progent's certified service professionals can in addition help your company to troubleshoot a broad range of issues concerning synchronization, handset recognition, email consistency, web access, mobile connectivity, Instant Messaging, PC software installation, and BlackBerry Desktop Redirector.

As a top innovator in delivering nationwide online consulting services for small office IT networks, Progent offers responsive and affordable access to a BlackBerry Certified Support Specialist. Progent's remote support skills keeps your BlackBerry technical support costs at a minimum and, by resolving problems quickly, optimizes the efficiency of your BlackBerry clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for deploying, managing, tracking, and maintaining one or several BlackBerry BES Servers in a messaging environment powered by Exchange. Progent's BlackBerry consultant offers support skills in important areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Windows permissions, database structure, Microsoft Outlook, firewalls, proxy servers, MAPI, and IT policies and scheduling. Progent can help you to install and remove BlackBerry smartphone users on Exchange and Microsoft Active Directory, configure, monitor, and manage BlackBerry BES Server, administer BlackBerry devices and client accounts, back up and maintain storage groups, apply permissions, set up the Mobile Data System and IM, deploy access control lists, control Exchange Server data flow, create, update, and assign WLAN and VPN configurations, implement SNMP traps, and generate management reports to summarize SNMP data.

Progent's BlackBerry consultant can help you with your BlackBerry solution in a variety of environments such as Windows 2000, 2003 or 2008 platforms, Windows XP, Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware ESX, Microsoft SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also help you to use utilities like BlackBerry Desktop Manager, BlackBerry User Admin Tool, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and SNMP.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer ExpertsProgent offers the services of a BlackBerry Certified Solution Designer to help you to plan, deploy, test, troubleshoot, and document a mobile wireless environment based upon the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's world-class consulting support services for BlackBerry include business and technology needs analysis, solution design, installation planning and implementation, performance optimization, configuration of a high-availability environment, data backup and business recovery planning, and security engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your technical goals and to design a mobile wireless environment that meets your information technology budget and supports your business strategy. Progent can clarify the impact of your organizational policies on the design of a BlackBerry Enterprise Solution, assess your current network architecture's suitability to support a BlackBerry Enterprise Server, assist your organization to decide which administration model and equipment meet your needs, and evaluate your messaging system topology. Progent can also explain the performance impact that the BlackBerry Enterprise Server, SQL SQL Server, and Microsoft Exchange Server have on one another so you can make smart decisions about options for software editions, server hardware and mass storage, network topology, and application set up.

To optimize network protection, Progent's BlackBerry-certified expert can help your company to choose and configure appropriate security options for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and GIAC-certified security engineers to run network-wide security vulnerability and compliance testing and suggest improvements to accommodate your BlackBerry environment.

Contact Progent for Help from a RIM BlackBerry-Certified Expert
To contact Progent about professional support for BlackBerry mobile wireless solutions, call 1-800-993-9400 or see Contact Progent.

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