Fast and Affordable Remote Troubleshooting for Oklahoma City Networks
Fast Phone Technical Support for Oklahoma City SystemsFor companies located in Oklahoma City or anywhere in Oklahoma, Progent provides online technical support for information systems based on Microsoft Windows, Cisco, Mac OS X, or Linux platforms. Progent's Microsoft certified professionals have provided online support to companies in all 50 states in the U.S. (Check out recommendations from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE network specialists to handle challenging networking problems, plus the services of CISSP and CISM-accredited security engineers to handle high-level security design and troubleshooting issues.

Progent's online support engineers provide exceptional leverage due to the fact that they possess the real-world experience and are equipped with the advanced technology needed to resolve the majority of information system problems rapidly. Efficient support lowers direct costs since solutions use up minimal chargeable consulting minutes. Online support also avoids the expense of sending an engineer to your location. Your company benefits even more with indirect costs by minimizing or avoiding system downtime and related costs stemming from business disruption, disgruntled clients, idle workers, and de-focused management. Progent's extensive online consulting know-how is particularly important for organizations that rely on public clouds for vital network infrastructure or applications such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite support may not be useful.

Progent's billing policy for online help is designed to leverage your network support investment. Progent charges by the minute for phone consulting, so you are charged only for the support that you actually get. In contrast to typical online support companies, Progent requires no service activation fee or minimum payments. Progent's per-minute billing unit and clean model for billing save you from situations where quick repairs somehow end up as major tabs. Progent's skill at solving problems efficiently means you saves money.

Progent's Remote Consulting and Technical Support Expertise
Over time, Progent has fine tuned an array of customized tools and field-tested methodologies that ensure the maximum level of efficiency for remote consulting and troubleshooting for IT networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the consultants of Progent's remote service group to connect to your environment remotely without compromising network security.

Progent's powerful technical support reporting application keeps extensive records of all support that Progent's customers have received. Progent's staff engineers have the benefit of the details of all help rendered to every client by every Progent engineer. This database of issues and solutions is structured as a quickly exploitable support database that enables Progent's remote support engineers to share their experiences company-wide to make sure that the effectiveness of Progent's technical support improves over time. Progent's high-level certifications and formal partnerships with key industry leaders such as Cisco and Microsoft open up additional vast support knowledge bases and allow fast access to manufacturers' internal support staff so Progent's online consulting experts are able to find optimal resolutions in the least time.

Remote support services offered by Progent to clients in Oklahoma City and anywhere in the state of Oklahoma include:

Special Consulting Programs Available from Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology projects. Progent's rates for longer-term development or consulting projects are set according to the qualifications of the consultants assigned. Progent's background in these special fields of computer technology enables clients to execute major initiatives economically and on time. Progent's project-based remote consulting services include:
  • Help Desk Services
    Progent's Call Center support programs for organizations with environments based on Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Help Desk outsourcing services are a convenient solution for organizations who don't have the money or time to build and maintain an internal Call Center but who need fast communication with an effective Help Desk with proficient phone assistance as well as the expertise to escalate complex problems to high-level engineers.

    Progent's Help Desk Call Center consulting services can aid you in building an effective new Help Desk or revamping your existing one, evaluating or enhancing Help Desk Call Center application software to handle the special needs of your corporation, or providing occasional phone support personnel to reinforce your existing Help Desk resources to deal with high-demand scenarios like software transitions, mass updates, or installing brand new business software.

    Progent's Call Center team of seasoned network professionals offers your clients in Oklahoma City or anywhere in the state of Oklahoma instant contact with an efficient technical support group with years of background providing telephone-based help and online diagnostics for networks based on Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux technology. Progent's charter is to earn the Call Center perception as a key enabler of company efficiency, and Progent's policy is to resolve and not just report IT issues.

  • Applications Services: Education, Customization, and Integration
    Progent's Applications Experts Group offers online professional consulting expertise and education in special application fields that include Enterprise Requirements Planning, MRP, customizing accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and education for popular Microsoft applications including Microsoft CRM, Microsoft Office Project, Word, and MS Excel. For more about Progent's consulting, programming, and education services, go to Progent's Business Application Experts Services.

  • Centralized and Automated Management of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless integration of multi-OS environments that include Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer advanced remote and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of System Center 2016, expand or tune your current one, migrate efficiently from a previous version of System Center, or troubleshoot your System Center environment.

  • Remote Network Monitoring Services
    Progent offers businesses in Oklahoma City, or anywhere in the state of Oklahoma, remote network monitoring support based on System Center Operations Manager, adapted by Progent to fit your business so your network support is proactive and automated. By spotting emerging issues before they result in downtime, automated monitoring can head off stressful and costly network breakdowns. Progent can also provide help with server and infrastructure monitoring utilities like Nagios and MRTG to analyze UNIX/Linux, Solaris, or Mac OS X systems, Microsoft Windows networks, or systems that incorporate multiple platforms.
How Your Oklahoma City Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about emergency phone-based expertise with Microsoft, Mac OS X, or Linux/UNIX environments, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or go to Contact Progent. For businesses and startups in Oklahoma City or throughout the state of Oklahoma, Progent's phone-based network support specialists can deliver expert and affordable system support the moment your business requires it. More than 15 years of offering remote technical assistance has led to Microsoft Gold Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to refine online connectivity tools to fix network problems rapidly while eliminating the expense and lost time that comes with on-site service visits.

Even if your Oklahoma City company deals with a regular freelance support technician or maintains a full time organization that know how to handle typical network problems, Progent’s Microsoft certified consultants can offer a convenient and seamless remote expansion of your local resources in cases when your usual service personnel either don't have the bandwidth or the knowledge to solve sudden system crises or particularly complex integration projects.

Benefits of Progent's Network Help for Organizations in Oklahoma City
Progent's remote support services enable your Oklahoma City organization to enjoy the benefits of immediate, enterprise-grade network support without the cost of maintaining a full-time IT staff. Your information system will derive greater strategic value by becoming increasingly available, efficient, and secure. Advantages to your company include:

  • Convenient virtual expansion of your local IT resources
    For most offices in Oklahoma City or anywhere in Oklahoma, local computer support resources, whether represented by outside consultants or a full-time IT staff, can deal with typical network issues. However, major troubles can strike when local resources are overstretched or absent, and some trouble may involve IT products that is unfamiliar to your local service technicians. In these instances, Progent's online support professionals offer an easy, fast, and affordable way to supplement your regular help and to transfer useful information to improve your ability to resolve future issues in-house.

  • Less Reliance on Freelance Consultants
    For network maintenance, smaller offices commonly depend on independent freelance consultants. Although freelance service people carry less overhead than larger consulting organizations and can often charge lower rates, they are often overbooked, making it impossible to respond rapidly to crisis situations. If an independent consultant is busy with another customer, ill, on vacation, or in class, the lack of reserve personnel may require your business to wait for assistance during an emergency. As your network expands, network downtime and problems with critical applications are more expensive. The budget you thought you were saving on an independent can be consumed fast by reduced productivity. Progent offers a ready source of reserve service expertise to insure your IT system stays available.

  • Create a Scalable Foundation for Seamless Growth
    Businesses typically start with an information system implemented on a shoestring budget. Without a robust framework, slap-dash fixes can get piled onto an unstable foundation. When a network grows, stability and scalability issues can impede the success of the business. Such badly built environments require proper analysis, intelligent strategic planning, and broad-based IT expertise to evolve to a system architecture able to provide the solid foundation to meet vital business demands and simplify future expansion.

  • Work with Problem Solvers Rather Than Technology Sellers
    Smaller organizations need guidance and technical training to negotiate an increasingly complex array of technology alternatives available for promoting business growth and improving productivity. They do not need a network engineer who is motivated to earn a commission on a specific vendor's products. Network consulting and product sales can lead to a situation where the proposed solution is designed around a predetermined technology instead of the true needs of a business. Progent avoids these conflicts by offering only services instead of products. This allows Progent to match IT consulting with the real interests of clients.

What Makes Progent Different from Other Service Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's number of employees, range of technical expertise, fine tuned support tools, and familiarity with corporate IT enable businesses to avoid the pitfalls associated with excessive dependence on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

How Does My Business Start Receiving Remote Network Help from Progent?
To initiate Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for network help, go to Immediate Online Support.

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