Immediate Online Troubleshooting for Oklahoma City Computer Systems
Fast Remote Technical Support for Oklahoma City SystemsFor organizations in Oklahoma City or anywhere in Oklahoma, Progent offers remote help for information systems based on any combination of Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX technology. Progent's Microsoft certified professionals have delivered remote troubleshooting to businesses in every state in the U.S. (Check out testimonials from Progent's clients.) Progent also offers the consultation services of Cisco CCIE engineers to solve challenging infrastructure problems, plus the assistance of CISA and CISSP-certified security consultants to handle advanced security architecture and troubleshooting jobs.

Progent's remote technical support engineers provide exceptional leverage due to the fact that they have the real-world experience and are equipped with the sophisticated technology necessary to resolve the majority of network issues rapidly. This reduces immediate costs since service calls accumulate minimal billable consulting minutes. Online support also avoids the expense of sending a consultant to your site. Your company saves even more with incidental expenses by reducing or avoiding network outages and associated costs resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused management. Progent's extensive online technical support expertise is especially valuable for businesses that are dependent on public clouds for vital network infrastructure or applications such as Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be an alternative.

Progent's billing model for online help is structured to leverage your IT service investment. Progent bills on a per-minute basis for telephone-based consulting, so you are charged just for the services that you receive. In contrast to typical remote support organizations, Progent imposes no service activation charge or minimum payments. Progent's one-minute billing unit and clean policy for billing avoid scenarios where speedy. minor solutions somehow end up as big bills. Progent's skill at handling technical issues efficiently means you saves money.

Progent's Online Consulting and Troubleshooting Services
Through years of experience, Progent has mastered an array of customized tools and field-tested processes which permit the maximum level of effectiveness for remote technical support and troubleshooting for computer systems of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the experts of Progent's remote service group to access your network without violating network security.

Progent's advanced service database application maintains thorough records for the support that Progent's customers have received. Progent's staff engineers have the benefit of the records of assistance rendered to each Progent client by any engineer. This database of problems and responses is stored as a conveniently retrievable support database that allows Progent's online technical engineers to share their knowledge with the whole team to ensure that the value of Progent's technical support improves daily. Progent's extensive list of accreditations and working associations with major technology companies including Cisco and Microsoft make available additional massive technical support knowledge bases and allow priority response from manufacturers' in-house engineering staff with the result that Progent's remote consulting experts can find optimal resolutions in the least time.

Online support available from Progent to businesses in Oklahoma City and throughout the state of Oklahoma include:

ProSight Flat-rate Managed Services for Small and Mid-size Businesses
Progent provides a family of low-cost, flat-rate managed services intended to enable small and medium-size businesses to utilize the same best-of-breed technology used by many of the world's leading corporations. Progent's ProSight portfolio of network management outsourcing services covers all key facets of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure management, VM cloud hosting, and IT asset documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates next generation behavior analysis tools to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to automate the entire malware attack progression including blocking, detection, containment, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical and virtual servers, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint control, and web filtering via cutting-edge technologies packaged within one agent managed from a single control. Progent's data protection and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you prove compliance with legal and industry data protection standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alarms that call for urgent attention. Progent's consultants can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup processes and enables rapid restoration of vital data, applications and VMs that have become unavailable or damaged due to hardware failures, software bugs, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery consultants can provide world-class support to set up ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can help you to restore your business-critical information. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security vendors to deliver centralized management and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper level of analysis for incoming email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, track, optimize and debug their networking hardware like switches, firewalls, and load balancers plus servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when potential issues are detected. By automating complex management processes, ProSight WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, finding appliances that need critical software patches, or isolating performance problems. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by checking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alert is sent immediately to your specified IT management personnel and your Progent engineering consultant so any potential problems can be resolved before they can disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's network support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be ported easily to an alternate hosting solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your IT documentation, you can save as much as half of time spent searching for critical information about your IT network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the knowledge you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size businesses to get an objective evaluation of the health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT experts, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a cleaner Active Directory system. Both also include one year of cutting-edge remote network monitoring and management (RMM). Advantages can include easier management, better compliance with information security regulations, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and restore, and less downtime. Read more information about Progent's ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to assess your company's ability to block or recover rapidly from a ransomware incident. Progent will work with you personally to gather information concerning your current antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective security and backup system that aligns with your business requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Support Services Available from Progent
Progent offers the skills of seasoned online consulting experts for special IT projects. Billing rates for ongoing development or consulting tasks are determined based on the level of expertise of the engineers assigned. Progent's experience with these important areas of computer technology allows customers to complete critical initiatives economically and on schedule. Progent's special online engineering solutions include:

  • Help Desk Call Center Support
    Progent's Help Desk Call Center support alternatives for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, UNIX, or Linux platforms include full-service Help Desk outsourcing, virtual Help Desk services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing services are designed for organizations who don't have the budget to build and maintain an internal Help Desk Call Center but who require fast access to an efficient Help Desk Call Center with proficient phone assistance plus the technical depth to escalate the most challenging problems to advanced engineers.

    Progent's Help Desk consulting services can assist you in establishing an effective new Help Desk or revamping your existing organization, selecting or modifying Call Center software to meet the particular requirements of your business, or providing temporary phone support staff to work with your internal Help Desk resources to deal with demanding scenarios such as software migrations, mass updates, or rolling out brand new applications.

    Progent's Call Center staff of experienced information technology professionals provides your computer users in Oklahoma City or anywhere in the state of Oklahoma rapid access to a dependable support group with substantial background providing phone help and online repair service for computer environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux components. Progent's charter is to earn the Help Desk Call Center the reputation as a major enabler of company performance, and Progent's intent is to solve rather than merely track IT problems.

  • Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Experts staff provides phone-based and in-depth engineering support and training in specific application fields such as ERP, MRP, accounting system customization, and CRM. Progent also can provide expertise, customization, and training for Microsoft applications including CRM, Project, Microsoft Office 365 Word, and Office 365 Excel. For additional information on Progent's expertise, programming, and education offerings, refer to Progent's Applications Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments by offering comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS environments that incorporate Linux, Hyper-V and VMware; and expanded public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class remote and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new deployment of Microsoft System Center 2016, expand or tune an existing one, migrate efficiently from a prior release of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Services
    Progent can deliver organizations in Oklahoma City, or anywhere in the state of Oklahoma, online IT infrastructure monitoring by providing System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize Operations Manager to suit your environment so that your IT maintenance is proactive and automated. By uncovering looming issues before they expand into crashes, remote monitoring can head off inconvenient and expensive information system breakdowns. Progent can also use system monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or systems that incorporate a mix of platforms.
How Your Oklahoma City Company Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent phone-based support with Microsoft Windows, macOS and OS X, or Linux networks, visit Progent's Nationwide Online Help, telephone 1-800-993-9400, or refer to Contact Progent. For offices and new ventures in Oklahoma City or throughout the state of Oklahoma, Progent's online computer support engineers can provide professional and cost-effective IT help the moment your company has to have it. Long experience offering remote tech support has earned Microsoft Partner status for Progent's team of engineers and has helped Progent to develop high-end troubleshooting skills and to refine remote connectivity tools to repair computer problems quickly while avoiding the expense and lost time that comes with on-site service visits.

Even if your Oklahoma City organization deals with a regular freelance support technician or employs an in-house IT staff that know how to handle the majority of network issues, Progentís Microsoft certified engineers can still provide a convenient and transparent virtual expansion of your on-site resources for situations when your usual service personnel either lack the availability or the expertise to handle unexpected network crises or especially challenging integration projects.

Details of Progent's Online Computer Services for Oklahoma City
Progent's online help, remote troubleshooting, network security expertise, and network administration services give companies in Oklahoma City or throughout the state of Oklahoma the greatest leverage for your support budget. Whether you need one-time telephone help and Internet-based troubleshooting or ongoing Help Desk Call Center services and system management, Progent's experts can provide your business world class IT support while permitting you to avoid the expense and administration overhead of maintaining a full-service in-house IT staff. Key features of Progent's online help program include:

What Makes Progent Different from Other Service Organizations?
Progent is a Microsoft Partner consulting firm and Progent's staff size, depth of IT knowledge, refined remote support software, and familiarity with corporate IT allow companies to escape the pitfalls associated with exclusive dependence on smaller consulting organizations, independent freelance service providers, or limited in-house IT help.

Progent adds value by offering:

How Does My Business Begin Receiving Remote Network Help from Progent?
To get started with Progent's online help offerings or to find out more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, go to Immediate Network Support.















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