Fast and Affordable Remote Troubleshooting for Oklahoma City Networks
Urgent Remote Consulting for Oklahoma City SystemsFor organizations located in Oklahoma City or anywhere in the state of Oklahoma, Progent offers online support for information systems based on any mix of Microsoft Windows, Cisco, Macintosh, or Linux technology. Progent's Microsoft certified consulting experts have delivered remote support to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to handle complex networking issues, as well as the assistance of CISSP-certified security engineers to help with high-level security design and troubleshooting jobs.

Progent's remote technical support engineers provide exceptional leverage due to the fact that they have the real-world background and are equipped with the sophisticated technology required to solve most information system issues rapidly. This lowers immediate costs because service calls accumulate minimal chargeable consulting minutes. Remote support also avoids the expense of dispatching an engineer to your office. Your company saves even more in indirect expenses by reducing or eliminating network downtime and related losses stemming from business discontinuity, upset customers and vendors, idle employees, and de-focused executives. Progent's extensive remote technical support experience is particularly valuable in environments that are dependent on public clouds for vital infrastructure or applications like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises tech support may not be an alternative.

Progent's billing policy for online support is structured to stretch your network support investment. Progent charges on a per-minute basis for phone assistance, so you pay just for the support that you receive. In contrast to many online service companies, Progent imposes no initialization charge or minimum fees. Progent's one-minute billing unit and simple model for pricing save you from situations where quick fixes somehow turn into major bills. Progent's penchant for dealing with problems efficiently means you saves cash.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has refined an array of optimized tools and field-proven methodologies which permit the highest level of effectiveness for remote engineering help and troubleshooting for information networks of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of popular companies such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the consultants of Progent's Technical Response Center to connect to your network without compromising system security.

Progent's advanced customer support reporting system includes detailed records for all support that Progent's customers have received. Progent's staff consultants have the benefit of the history of all help provided to every Progent client by every Progent consultant. This history of trouble tickets and resolutions is organized as a conveniently searchable support knowledge base that enables Progent's online technical professionals to share their experiences company-wide to ensure that the value of Progent's support improves daily. Progent's high-level accreditations and working associations with key technology companies such as Cisco and Microsoft make available additional extensive technical databases and permit quick access to manufacturers' internal product engineers with the result that Progent's remote consulting experts are able to arrive at the best solutions in the least time.

Remote support services provided by Progent to customers in Oklahoma City and anywhere in the state of Oklahoma include:

ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent provides a selection of affordable, fixed-price managed services intended to enable small and medium-size organizations to benefit from the same advanced technology used by many of the world's top corporations. Progent's ProSight line of outsourced network management services addresses all key aspects of information technology such as email protection, behavioral-based threat defense, automated backup and disaster recovery, infrastructure monitoring and management, virtual server hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top information security companies to deliver centralized control and world-class security for all your email traffic. The hybrid architecture of Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your exposure to external attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway device provides a further layer of inspection for incoming email. For outgoing email, the local security gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes next generation behavior machine learning technology to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which routinely evade legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to address the entire malware attack lifecycle including blocking, infiltration detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a low monthly rate, ProSight DPS automates your backup processes and enables fast recovery of critical files, applications and virtual machines that have become lost or corrupted as a result of component failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can deliver world-class support to set up ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can help you to recover your business-critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and inexpensive for smaller organizations to map out, monitor, reconfigure and troubleshoot their networking appliances such as routers, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch makes sure that network maps are kept current, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when issues are detected. By automating tedious management activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that need critical software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to help keep your network running at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so that all looming issues can be addressed before they can impact your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Since the environment is virtualized, it can be moved easily to a different hosting environment without a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, find and protect information related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time spent trying to find critical information about your network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an objective evaluation of the overall health of their network. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the deployment of your essential infrastructure assets adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with government and industry security requirements, higher utilization of network assets, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your company's ability to block or recover rapidly after a ransomware incident. Progent will consult with you directly to collect information concerning your existing AV defense and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply best practices to deploy an efficient AV and backup system that meets your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Programs Offered by Progent
Progent offers the skills of seasoned online consulting experts for special information technology projects. Progent's rates for longer-term development or consulting projects are set according to the level of expertise of the consultants involved. Progent's background in these important fields of information technology enables customers to execute major projects within budget and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Call Center Support
    Progent's Call Center programs for companies with environments based on Windows, Cisco, Mac OS X, or UNIX/Linux technology include comprehensive Help Desk outsourcing, virtual Help Desk services, and Helpdesk process consulting. Progent's Help Desk outsourcing services are a convenient solution for businesses who don't have the resources to assemble and manage an in-house Help Desk but who need fast access to an effective Call Center with professional phone assistance plus the technical depth to escalate the most challenging tasks to high-level engineers.

    Progentís Virtual Call Center is designed for larger companies and operates as a transparent extension of your current Helpdesk team. Progent's Virtual Call Center can act as a an escalation option for the toughest technical problems, or be available in hectic circumstances when your ordinary resources are swamped.

    Progent's Help Desk staff of veteran information technology experts gives your computer users in Oklahoma City or anywhere in the state of Oklahoma quick access to an efficient support resource with substantial experience providing phone help and online diagnostics for computer environments that incorporate Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux products. Progent's focus is to give the Help Desk recognition as a major contributor to business efficiency, and Progent's target is to solve and not just document IT issues.

  • Applications Services: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Group can supply online and in-depth engineering expertise and education in specific business application fields that include ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and education for popular Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft Word, and Excel. For more concerning Progent's expertise, programming, and education services, refer to Progent's Business Application Experts Team.

  • Centralized and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering comprehensive integration with Windows Server 2016 servers, Windows 10; seamless integration of multi-OS environments that include various Linux distributions, Hyper-V and VMware vSphere; and expanded public and private cloud support such as closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus native integration with Microsoft Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced remote and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of System Center 2016, expand or tune your current one, upgrade smoothly from a prior release of System Center, or debug your System Center environment.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers organizations in Oklahoma City, or anywhere in the state of Oklahoma, online IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) consulting services and System Center 2012 Operations Manager support. Progent can tune SCOM for your business so your network support is proactive rather than reactive. By spotting possible problems before they cause downtime, proactive monitoring can minimize stressful and costly network crises. Progent can also use network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Mac OS X systems, Microsoft environments, or networks powered by multiple platforms.
How Your Oklahoma City Company Can Contact Progent's Online Service Professionals
To contact Progent about urgent online assistance with Microsoft, Apple Mac, or Linux/UNIX computer systems, go to Progent's Nationwide Remote Help, call 1-800-993-9400, or go to Contact Progent. For organizations and new ventures in Oklahoma City or anywhere in the state of Oklahoma, Progent's online network support specialists can deliver professional and cost-effective system support whenever your company needs it. More than 15 years of delivering online repair services has earned Microsoft Gold Partner status for Progent's consulting experts and has helped Progent to develop high-end troubleshooting capability and to fine tune online connectivity technology to fix computer problems quickly while eliminating the expense and lost time that comes with on-site support visits.

Even if your Oklahoma City office has a local freelance consultant or employs an in-house IT staff that can deal with day-to-day network problems, Progentís Microsoft and Cisco certified engineers are available to offer a convenient and seamless remote extension of your local resources in cases when your usual service personnel either lack the bandwidth or the knowledge to address sudden system emergencies or particularly challenging integration projects.

Details of Progent's Remote Computer Services for Oklahoma City
Progent's online support, remote troubleshooting, system security consulting, and system management services give businesses in Oklahoma City or anywhere in the state of Oklahoma unparalleled leverage for your IT investment. Whether you require occasional telephone help and remote network repair or full-time Help Desk Call Center support and system management, Progent's experts can provide your office world class IT support while permitting you to eliminate the cost and administration overhead of maintaining a full-service in-house IT staff. Highlights of Progent's National Remote Support services include:

  • Immediate Telephone Access to Microsoft Certified Support Specialists
    Progent's staff of Microsoft-certified technicians can deliver immediate and affordable expertise to companies in Oklahoma City and is also ideal for networks in more remote regions of Oklahoma that have a limited supply of consultants with in-depth experience supporting Microsoft's latest line of server technologies. All Progent engineers have over 10 years of experience integrating Microsoft products. As a Microsoft Gold Certified Partner support company, Progent has access to a wide range of Microsoft support tools, service information, and on-going training.

  • Per Minute Billing to Reduce Expenses
    Progent offers remote support on a per-minute billing plan, so you pay only for the services you receive. Progent requires no minimum fee for online help and requires no periodic subscription fee for support services delivered during normal working hours. This keeps you from paying big bills for simple repairs.

  • Availability of Cisco Certified Network Architecture Experts
    Progent's certified experts for Cisco can provide help from authorized professionals with experience in designing, deploying, and supporting networking environments based on Cisco technology. Progent can provide a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to help you create high-speed, high-availability, and protected infrastructure for local and remote networking.

  • Application Specialists Group
    Progent's core consulting offerings consist of technology integration, MS Exchange expertise, corporate security design, and Help Desk Call Center support. Progent's Experts Team can provide world-class consulting expertise in critical business applications. Support available from the Application Experts Group covers:
    Dynamics GP Consulting and Programming
    MS Project Support
    Microsoft Office Excel and Office 365 Excel Technical Support and Programming
    Office Word and Microsoft Office 365 Word Expertise
    BI Reporting Consulting and Troubleshooting
    UNIX, Linux and Solaris Integration
    SQL Server 2016 Application Development and SQL Server 2014 Software Programming and Debugging
    Oracle Database Administration and Software Programming
    MySQL Management Support and Software Design
    Apple Mac Support
    Amazon MWS Software Integration

    By providing a convenient one-stop resource for network generalists and application experts, Progent is able to tailor timely, affordable, and thorough IT solutions that fit the special needs of your company.

  • Advanced Online Connectivity Tools
    Protected online access allows Progent's support professionals to see precisely what your users see. This makes it easier to produce quick fixes to problems that might otherwise require an expensive onsite service call. Effective remote access software and experienced technicians together enable Progent to resolve most network issues quickly and affordably. Progent is an industry leader in online support and automated network analysis.

  • Support for Leading VPN Gateways
    Progent can provide secure Virtual Private Network connectivity for gateways from leading VPN providers including Microsoft, Cisco, WatchGuard and CheckPoint. Protected VPN remote access enables the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing network security.

  • Round-the-Clock Support for Maximum Network Availability
    For businesses with line-of-business applications, Progent can provide optional 24x7 remote support services. Combined with remote 24x7 server monitoring based on Microsoft System Center Operations Manager, this service can help produce high network uptime.

  • Help Desk Outsourcing
    Progent's Help Desk outsourcing programs are intended especially for budget-constrained organizations whose workers require instant recourse to a Help Desk service with effective telephone support and complete escalation ability.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Partner support company and Progent's head count, breadth of IT knowledge, refined support software, and understanding of corporate IT enable businesses to escape the limitations associated with excessive reliance on smaller consulting organizations, independent freelance consultants, or limited in-house resources.

Progent adds value by offering:

How Does My Business Begin Getting Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.

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