Immediate Online Technical Support for Oklahoma City Computer Networks
Fast Phone Consulting for Oklahoma City NetworksFor companies located in Oklahoma City or anywhere in Oklahoma, Progent offers remote technical support for computer systems powered by Microsoft, Cisco, Apple Mac, or Linux technology. Progent's Microsoft certified consulting experts have delivered online support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to solve challenging infrastructure issues, as well as the services of CISSP-certified security consultants to handle high-level security architecture and diagnostic jobs.

Progent's remote technical support experts provide excellent value because they possess the practical experience and are equipped with the sophisticated tools needed to solve the majority of information system issues rapidly. This reduces immediate expenses since solutions use up minimal billable minutes. Online help also eliminates the expense of sending an engineer to your site. Your company saves even more in incidental costs by minimizing or eliminating system downtime and associated losses due to business discontinuity, upset customers and vendors, idle workers, and distracted management. Progent's extensive remote technical support expertise is particularly valuable for organizations that depend on public clouds for vital infrastructure or applications such as Azure, Amazon AWA, or Exchange Online, where on-premises support may not be an alternative.

Progent's billing policy for online help is structured to stretch your IT service investment. Progent charges on a per-minute basis for phone assistance, so you are invoiced exclusively for the services that you actually get. Unlike many online service firms, Progent asks for no service activation fee or minimum job duration. Progent's per-minute granularity and clean policy for pricing avoid situations where fast fixes manage to turn into large tabs. Progent's skill at solving problems efficiently means your business saves money.

Progent's Online Consulting and Technical Support Services
Over the years, Progent has refined a collection of customized technologies and field-tested methodologies that promote the highest level of effectiveness for online consulting and troubleshooting for computer systems of any size. Progent offers protected Virtual Private Network support for VPN gateways from multiple leading vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the consultants of Progent's Technical Response Center to interface to your company's network without compromising system security.

Progent's sophisticated service database application includes detailed histories describing the service that Progent's customers have been provided. Progent's authorized consultants have access to the specifics of assistance rendered to every customer by every engineer. This database of problems and resolutions is structured as a quickly accessible support knowledge base that allows Progent's online support professionals to communicate their knowledge with the whole team to ensure that the value of Progent's support services grows over time. Progent's extensive list of accreditations and formal partnerships with key technology companies such as Cisco and Microsoft open up additional vast support knowledge bases and permit quick response from manufacturers' in-house engineering staff with the result that Progent's remote service specialists are able to arrive at optimal resolutions in the least time.

Remote support services provided by Progent to clients in Oklahoma City and throughout the state of Oklahoma include:

ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a selection of low-cost, flat-rate managed services designed to enable small and medium-size organizations to utilize the same cutting-edge technology used by some of the industry's leading corporations. Progent's ProSight series of outsourced network management services covers all key facets of modern networking including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of leading data security companies to deliver centralized management and world-class security for all your inbound and outbound email. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further layer of inspection for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection solution that utilizes next generation behavior analysis tools to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely get by legacy signature-based AV products. ProSight ASM safeguards local and cloud resources and provides a unified platform to manage the complete threat lifecycle including blocking, infiltration detection, containment, remediation, and post-attack forensics. Key capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows fast restoration of vital files, apps and VMs that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver world-class support to configure ProSight DPS to be compliant with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information. Learn more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to diagram, track, reconfigure and debug their networking appliances like switches, firewalls, and wireless controllers as well as servers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are kept updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating time-consuming network management processes, WAN Watch can cut hours off common tasks like network mapping, expanding your network, finding appliances that require important updates, or resolving performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network running efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your designated IT personnel and your Progent engineering consultant so that all looming issues can be resolved before they can disrupt your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect information about your IT infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates or domains. By updating and organizing your IT documentation, you can save up to 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require when you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an unbiased assessment of the health of their network. Powered by some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your core infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory system. Both also come with a year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost network management, better compliance with information security regulations, more efficient utilization of network assets, quicker troubleshooting, more dependable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.

Special Consulting Programs Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for contract information technology projects. Progent's charges for ongoing development or consulting projects are determined according to the level of expertise of the consultants involved. Progent's experience with these important fields of information technology enables clients to execute major projects within budget and on schedule. Progent's special online consulting services include:

  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center programs for companies with environments that incorporate Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux platforms include comprehensive Call Center outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Call Center outsourcing services are ideal for organizations who don't have the resources to assemble and manage an in-house Help Desk but who want fast access to an effective Call Center with proficient phone support plus the expertise to escalate the most challenging tasks to high-level engineers.

    Progent's Call Center consulting support can support you in building an efficient new Help Desk Call Center or revamping your established organization, identifying or customizing Help Desk Call Center application software to handle the special requirements of your company, or providing temporary online staff to supplement your internal Call Center group during demanding events like software transitions, mass updates, or rolling out brand new business software.

    Progent's Help Desk Call Center staff of experienced information technology professionals offers your customers in Oklahoma City or anywhere in the state of Oklahoma fast assistance from a reliable technical support resource with substantial experience providing telephone-based consulting and remote repair service for computer environments based on Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux products. Progent's mission is to earn the Help Desk Call Center perception as a major contributor to company efficiency, and Progent's intent is to fix rather than just track technical problems.

  • Business Applications Support: Training, Development, and Integration
    Progent's Applications Experts Group provides phone-based professional consulting expertise and education in key application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also can provide consulting expertise, custom development, and training for Microsoft business applications such as CRM, Office Project, MS Office Word, and MS Excel. For additional information on Progent's expertise, custom programming, and education services, visit Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10; cohesive management of multi-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better public and private cloud support including tighter integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can assist you to design and install a new implementation of Microsoft System Center 2016, extend or optimize your current one, migrate efficiently from a prior version of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Services
    Progent can deliver businesses in Oklahoma City, or anywhere in the state of Oklahoma, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager troubleshooting and support. Progent can adapt Operations Manager to suit your environment so that your IT support is proactive rather than reactive. By uncovering potential problems before they expand into full-scale emergencies, proactive monitoring can ward off stressful and costly network crises. Progent can also deploy server and infrastructure monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or Mac OS X environments, Windows environments, or environments that support multiple platforms.
How Your Oklahoma City Company Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent remote assistance with Microsoft Windows, Apple Mac, or Linux networks, visit Progent's Nationwide Phone-Based Help, phone 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Oklahoma City or throughout the state of Oklahoma, Progent's phone-based network support engineers can provide effective and economical IT help the instant your organization requires it. Long experience delivering online repair services has led to Microsoft Gold certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting skills and to fine tune online access tools to repair network problems rapidly while avoiding the expense and lost productivity that comes with on-site service visits.

Even if your Oklahoma City organization has a local freelance support technician or employs a full time organization that can deal with typical computer problems, Progentís Microsoft certified engineers are available to offer an easy and seamless remote extension of your on-site resources for situations when your usual service personnel either don't have the time or the experience to resolve sudden network crises or especially complex integration problems.

Benefits of Progent's IT Support for Businesses in Oklahoma City
Progent's online IT consulting services enable your Oklahoma City organization to realize the advantages of immediate, enterprise-class network support without the cost of maintaining a full-time IT staff. Your information system will acquire greater business value by becoming more reliable, productive, and secure. Benefits to your business include:

  • Seamless remote expansion of your on-site IT resources
    With most organizations in Oklahoma City and throughout Oklahoma, local network support resources, whether represented by independent consultants or an internal maintenance staff, can resolve the majority of technical issues. However, IT crises might spring up when your regular support personnel are too busy or absent, and some trouble may involve technology that is unfamiliar to your usual support technicians. In these situations, Progent's on-call support experts offer a convenient, quick, and economical way to supplement your local resources and to pass on valuable information to improve your capability to resolve downstream problems locally.

  • Less Reliance on Freelance Consultants
    For network maintenance, smaller businesses commonly rely on individual freelance consultants. Although independent consultants carry smaller overhead than big consulting firms and can often charge lower rates, they are occasionally overbooked, making it difficult to respond rapidly to crisis situations. If an independent consultant is busy with another client, sick, on vacation, or in class, the absence of reserve help may force your business to go without assistance during an IT crisis. As your network expands, system downtime and trouble with critical applications become more costly. The money you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent offers an on-call source of reserve service experts to make sure your network stays up and running.

  • Create a Solid Basis for Seamless Expansion
    Companies often start with an IT architecture implemented on a modest budget. Lacking a strong framework, slap-dash repairs can get thrown on top of a shaky foundation. As a network grows, stability and scalability issues can impede the productivity of the organization. Such badly designed systems require careful analysis, intelligent long-term planning, and wide IT knowledge to evolve to a system architecture able to deliver the stable foundation to handle current business demands and simplify future expansion.

  • Work with Solution Providers Rather Than Technology Sellers
    Smaller companies need guidance and technical training to negotiate an increasingly complex array of technology alternatives available for promoting business success and enhancing productivity. These companies do not need a network consultant who is attempting to earn a commission on a specific vendor's technology. Network consulting and product sales can lead to a scenario where the recommended solution is designed around a profitable product instead of the genuine requirements of a client. Progent eliminates these dilemmas by offering only services rather than products. This allows Progent to match IT expertise with the best needs of customers.

How Is Progent Different from Other Service Firms?
Progent is a Microsoft Gold Partner support company and Progent's staff size, breadth of IT experience, fine tuned remote support tools, and familiarity with corporate IT enable companies to avoid the limitations of exclusive dependence on smaller service organizations, individual freelance service providers, or limited in-house resources.

Progent adds value by providing:

  • In-depth Expertise in Microsoft's Complete Range of Servers
    Progent offers world-class expertise for Microsoftís popular server products with services such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support services, Windows Server 2008 R2 support, Microsoft Windows Server 2003 maintenance, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange Server 2007 and Exchange 2003 Server moves, plus Microsoft SQL Server 2016 migration, SQL Server 2014 support, and SQL Server management support.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and on-site help by the minute. As a result, you pay exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or emergency service, and within California or in areas where Progent provides on-premises service, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. In addition, Progent applies no startup charge and asks no monthly commitment for support services provided during normal business hours. Many support firms impose large minimum fees or charge for every quarter hour or longer. Progent's fine granularity does away with big bills for quick repairs so you will not be tempted to allow simple problems to stay unaddressed.

  • Complete Documentation of IT Services
    Progent has developed a comprehensive support reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some independent consultants or small service organizations who provide scant documentation or specifics of tasks done, each service delivered by Progent is tracked by full documentation. Each Progent staff member has use of the service reports sent by each consultant to each customer. The discipline of detailing and organizing support activity results in more efficient support and avoids a variety of common misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to release vital service information.

  • 24x7 Server Monitoring with Microsoft Operations Manager
    Progent is one of the few support firms to provide round-the-clock system tracking services powered by MS Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be proactive rather than reactive. By revealing possible issues before they cause downtime, system monitoring can keep your information network from painful and costly service disruptions.
How Does Our Company Start Receiving Remote Network Support from Progent?
To initiate Progent's online help services or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.















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