Even if your Oklahoma City small business works with a local freelance consultant or maintains an in-house organization that can deal with typical network problems, Progent’s Microsoft certified engineers provide a convenient and seamless remote extension of your on-site resources in cases when your regular service personnel either don't have the availability or the experience to resolve unexpected system crises or particularly tough integration problems.

Details of Progent's Online Network Support for Oklahoma City
Progent's phone help, remote troubleshooting, network security expertise, and system management services give small businesses in Oklahoma City or throughout the state of Oklahoma unparalleled leverage for your IT investment. Whether you need one-time telephone support and Internet-based troubleshooting or full-time Help Desk Call Center support and system management, Progent's professionals can deliver your company enterprise-level network support while allowing you to eliminate the expense and administration overhead of running a full-service internal IT organization. Key features of Progent's online help services include:

• Fast Phone Contact with Microsoft Qualified Professionals
  Progent's staff of Microsoft-certified technicians can provide fast and economical expertise to small companies in Oklahoma City and is also ideal for networks in more remote regions of Oklahoma that lack technicians with proven experience supporting Microsoft's current family of server platforms. All Progent engineers have over 10 years of background integrating Microsoft products. As a Microsoft Gold Partner consulting company, Progent has the use of a wide selection of Microsoft support tools, technical information, and on-going training.

• By the Minute Rates to Reduce Expenses
  Progent provides remote support on a by-the-minute billing plan, so you are billed only for the support you use. Progent requires no minimum fee for phone service and imposes no monthly retainer. This saves you from paying big bills for routine fixes.

• Availability of Cisco Certified Network Infrastructure Specialists
  As a Certified Partner for Cisco, Progent offers access to on-staff specialists with expertise in planning, implementing, and troubleshooting networking environments based on Cisco products. Progent can provide a CCIE or Cisco Certified Network Professional to show you how to create high-speed, high-availability, and protected connectivity for local and remote networking.

• Application Specialists Group
  Progent's basic support services consist of system integration, Microsoft Exchange consulting, system security planning, and Help Desk Call Center services. Progent's Application Experts Team offers in-depth consulting expertise in critical business applications. Support available from the Application Experts staff covers:
  • Microsoft Dynamics Great Plains Consulting and Programming
  • Microsoft CRM Consulting
  • Microsoft Project Expertise
  • MS Office Excel Programming
  • MS Word Expertise
  • Crystal Reports, MS Access, and FRx Programming
  • UNIX, Linux and Solaris Support
  • Apple Mac Consulting
  By offering a convenient one-stop source for network generalists and application experts, Progent is able to deliver fast, cost-effective, and thorough information technology solutions that meet the unique requirements of your company.

• Advanced Online Access Tools
  Secure online access allows Progent's support experts to see precisely what your users see. This makes it easier to produce fast solutions to problems that might otherwise require an expensive onsite visit. State-of-the-art remote access software and expert technicians together allow Progent to resolve most IT issues quickly and affordably. Progent is an industry leader in offsite troubleshooting and remote system analysis.

• Support for Mainstream VPN Gateways
  Progent can provide secure Virtual Private Network access for gateways from major VPN providers such as Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN online connectivity allows the experts at Progent's Technical Response Center to repair your system remotely without jeopardizing system security.

• Round-the-Clock Service for Maximum System Uptime
  For small offices with mission-critical applications, Progent offers round-the-clock online technical services. Used in conjunction with automated 24x7 server monitoring based on Microsoft Operations Manager, this offering can help ensure maximum system availability.

• Help Desk Services
  Progent's Help Desk Call Center services are designed specifically for budget-conscious small offices whose clients need immediate recourse to a Help Desk Call Center with effective phone support and full escalation capability.

Advantages of Progent's Network Help for Small Offices in Oklahoma City
Progent's remote IT consulting services enable your City# small business to realize the benefits of on-call, world-class IT support without the expense of maintaining an in-house IT staff. Your network will derive greater business value by becoming increasingly reliable, productive, and secure. Benefits to your business include:

• Seamless virtual expansion of your local IT resources
  With most small offices in Oklahoma City and throughout Oklahoma, nearby computer service resources, whether represented by independent consultants or an in-house IT staff, can deal with typical technical problems. However, IT crises sometimes occur when local resources are too busy or unavailable, and some trouble may stem from technology that is unfamiliar to your onsite service technicians. In these cases, Progent's online support experts give you an easy, fast, and budget-friendly solution to augment your regular resources and to pass on useful information to improve your capability to deal with downstream issues in-house.

• Less Reliance on Freelance Consultants
  For network maintenance, small companies commonly depend on independent freelance service providers. Although freelance service people have less internal costs than larger consulting firms and can often charge lower rates, they are often overextended, making it hard to respond rapidly to crisis situations. If a freelance consultant is busy with another customer, sick, on vacation, or in training, the lack of fallback personnel may force your business to wait for assistance during an IT crisis. As your company grows, network unavailability and trouble with critical applications are more costly. The money you thought you were saving on a freelancer can be eaten up quickly by lost productivity. Progent provides a ready source of backup support experts to make sure your network stays available.

• Create a Scalable Foundation for Smooth Growth
  Small companies often begin with an IT architecture created on a modest budget. Lacking a strong infrastructure, slap-dash fixes often get piled on top of a shaky foundation. As a network grows, reliability and scalability issues can hinder the productivity of the business. These poorly designed environments need careful assessment, smart strategic planning, and wide IT expertise to upgrade to a network architecture that can offer the solid foundation to handle critical business demands and simplify downstream expansion.

• Work with Solution Providers Instead of Technology Sellers
  Small businesses require guidance and technical education to navigate through an increasingly complicated maze of product alternatives available for promoting business growth and improving efficiency. These companies hardly need a computer consultant who is trying to resell a certain vendor's technology. Network support and product sales can result in a situation where the proposed solution is built around a profitable technology instead of the true requirements of a client. Progent eliminates these dilemmas by offering just services rather than products. This allows Progent to align IT expertise with the real interests of customers.

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's staff size, breadth of technical expertise, refined support software, and familiarity with enterprise networking enable small businesses to escape the limitations of exclusive dependence on smaller consulting firms, independent freelance service providers, or limited in-house IT help.

Progent adds value by offering:

• In-depth Knowledge of Microsoft's Complete Family of Servers
  Progent offers world-class expertise for Microsoft’s powerful server platforms with services that include Microsoft Windows Server 2003 help, Microsoft Windows Server 2000 migration, Microsoft Windows NT Server migration, Microsoft Exchange Server 2003 help, Exchange 5.5 Server and Microsoft Exchange 2000 Server moves, and Microsoft SQL Server 2005 expertise.

• Best Practices
  Progent’s staff of Microsoft and Cisco certified experts average more than ten years of hands-on industry background, at the front lines of IT support, performing a broad range of IT tasks for an extensive array of businesses. Every Progent support professional shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting personnel. This means that you get not only world-class IT skills, but also a support engineer with field-tested approaches for using technical knowledge to repair real-world IT problems efficiently.

• Value Pricing
  Progent's pricing policy is to charge for online service and in-person help per minute. As a result, you owe just for received support. Progent does not impose a more expensive rate for after-hours or priority service, and inside California or in regions where Progent offers on-site service, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. Also, Progent imposes no initialization charge and requires no monthly commitment. Many service organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for fast solutions so you will not be tempted to allow simple problems to stay unaddressed.

• Complete Documentation of IT Services
  Progent has developed a sophisticated service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike some freelance consultants or local support firms who provide minimal documentation or specifics of services performed, each service delivered by Progent is tracked by comprehensive documentation. Every Progent consultant has use of the support documentation transmitted by each staff member to every client. The discipline of detailing and organizing service activity results in more efficient service and eliminates a variety of common misfortunes such as when a support client is virtually held captive to a consultant who won’t let go of the keys to the kingdom.

• Information Transfer
  Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to deal with technical issues that are within their scope, Progent is able to concentrate on offering high-value skills where Progent has little competition. Companies who work with trusted independent service providers or who employ internal IT staffs benefit when Progent passes on information about new technology and tested methodologies to make their IT environments more reliable, secure, and efficient.

• Remote Server Monitoring with Microsoft MOM
  Progent is one of the only consulting companies to offer round-the-clock system monitoring services powered by Microsoft Operations Manager. MOM allows your network maintenance to be proactive rather than reactive. By uncovering potential issues before they cause downtime, network monitoring can save your IT network from stressful and expensive service disruptions.

How Does My Business Begin Getting Online Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to learn more about Progent's online support programs, call Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for network support, visit Immediate Emergency Support.