Fast Online Support for Oklahoma City Information Networks
Fast Online Consulting for Oklahoma City NetworksFor organizations in Oklahoma City or anywhere in Oklahoma, Progent offers remote help for networks based on any mix of Microsoft Windows, Cisco, Mac OS X, or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have provided remote support to companies in every state in the United States. (Check out testimonials from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-certified engineers to solve complex networking issues, as well as the services of CISSP-certified security engineers to handle advanced security architecture and diagnostic jobs.

Progent's online support engineers provide exceptional value due to the fact that they have the real-world background and have access to the advanced tools needed to resolve most network problems quickly. Efficient support lowers immediate costs since service calls require minimal billable consulting minutes. Online help also avoids the cost of sending a consultant to your location. Your company benefits additionally with incidental costs by reducing or avoiding network downtime and related costs due to business discontinuity, upset customers and vendors, unproductive employees, and de-focused executives. Progent's extensive online consulting know-how is particularly helpful for organizations that are dependent on public clouds for critical infrastructure or software like Azure, Amazon AWA, or Exchange Online, where on-premises tech support may not be useful.

Progent's billing policy for online help is structured to stretch your IT service dollar. Progent bills by the minute for phone assistance, so you are billed exclusively for the support that you actually get. Unlike typical online support organizations, Progent asks for no startup fee or minimum fees. Progent's per-minute billing unit and clean model for billing prevent situations where speedy. minor fixes manage to turn into substantial tabs. Progent's skill at handling problems efficiently means you spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a collection of customized tools and field-tested methodologies which permit the highest level of efficiency for online technical support and repair for computer networks of any size. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN technology enables the consultants of Progent's remote service group to communicate with your system without violating network security.

Progent's powerful service reporting system maintains detailed documentation of all service that Progent's clients have received. Progent's staff service personnel have access to the details of support rendered to every customer by any engineer. This database of problems and fixes is stored as a conveniently searchable proprietary knowledge base that enables Progent's online technical experts to communicate their experiences with the whole team to ensure that the quality of Progent's support improves daily. Progent's extensive list of certifications and formal partnerships with important technology companies such as Cisco and Microsoft make available other extensive support databases and allow quick response from vendors' internal support staff with the result that Progent's remote service experts can determine the most efficient resolutions quickly.

Remote support provided by Progent to businesses in Oklahoma City and throughout the state of Oklahoma include:

ProSight Fixed-price Managed Services for Small and Mid-size Organizations
Progent offers a line of budget-friendly, flat-rate services designed to enable small and medium-size organizations to benefit from the same best-of-breed technology used by many of the world's top corporations. These services address all critical areas of modern networking including email content filtering, security and compliance, disaster recovery, and network infrastructure monitoring and management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of leading information security companies to deliver web-based control and comprehensive protection for your inbound and outbound email. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's onsite gateway device provides a further level of inspection for incoming email. For outbound email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and protect internal email traffic that stays inside your security perimeter. For more information, see Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes next generation behavior analysis technology to defend endpoint devices and servers and VMs against new malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus products. ProSight ASM protects local and cloud resources and offers a unified platform to automate the entire threat lifecycle including protection, identification, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery. For a fixed monthly cost, ProSight DPS automates your backup activities and allows fast restoration of critical data, applications and VMs that have become lost or damaged as a result of component breakdowns, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's cloud backup specialists can deliver advanced expertise to configure ProSight DPS to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can help you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, monitor, enhance and troubleshoot their networking appliances like switches, firewalls, and load balancers plus servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when issues are detected. By automating time-consuming network management activities, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, locating appliances that need important updates, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Systems Watch: Server and Desktop Automated Management
    ProSight Systems Watch is Progentís server and desktop monitoring subscription service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the health of critical computers that power your business network. When ProSight Systems Watch uncovers a problem, an alarm is sent immediately to your specified IT management staff and your Progent engineering consultant so that any potential problems can be addressed before they can disrupt your network Learn more about ProSight Systems Watch server and desktop automated management services.

Special Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting professionals for special information technology programs. Progent's charges for longer-term development or consulting projects are set according to the qualifications of the engineers required. Progent's experience with these special fields of computer technology enables customers to complete critical initiatives economically and on time. Progent's project-based remote consulting services include:

  • Call Center Services
    Progent's Help Desk service offerings for businesses with environments that incorporate Microsoft, Cisco, Mac OS X, UNIX, or Linux products include full-service Call Center outsourcing, virtual Helpdesk services, and Call Center consulting. Progent's Help Desk outsourcing support services are intended for companies who don't have the resources to create an internal Call Center but who want quick response from an effective Call Center with proficient phone support plus the ability to escalate the most challenging problems to high-level consultants.

    Progent's Help Desk Call Center consulting expertise can support you in building an effective new Help Desk or enhancing your established organization, selecting or customizing Help Desk application software to address the special needs of your corporation, or adding occasional online staff to supplement your existing Call Center group during unusually busy events such as software transitions, mass upgrades, or installing new business software.

    Progent's Help Desk staff of veteran information technology experts offers your customers in Oklahoma City or anywhere in the state of Oklahoma rapid communication with a reliable support resource with years of experience providing telephone-based support and remote troubleshooting for computer environments powered by Windows, Cisco, Apple Mac, or UNIX/Linux technology. Progent's mission is to give the Help Desk the reputation as a crucial enabler of business performance, and Progent's aim is to solve and not merely document IT issues.

  • Applications Services: Education, Programming, and Troubleshooting
    Progent's Applications Experts Group offers remote professional consulting expertise and education in key business application fields including ERP, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can provide expertise, custom programming, and training for popular Microsoft business applications including CRM, MS Office Project, Microsoft Word, and Microsoft Office Excel. To learn more information concerning Progent's expertise, custom development, and training services, visit Progent's Business Application Experts Team.

  • Unified and Automated Administration of Hybrid Cloud Networks
    System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10 clients; seamless management of multi-OS networks that include Linux, Hyper-V and VMware; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of System Center 2016, expand or optimize your current one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers organizations in Oklahoma City, or anywhere in the state of Oklahoma, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) expertise and Microsoft System Center 2012 Operations Manager support. Progent can tune SCOM to suit your environment so your computer support is proactive rather than reactive. By detecting looming problems before they result in network outages, system monitoring can avoid disruptive and costly service failures. Progent can also assist with network monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple Mac networks, Microsoft Windows networks, or environments that support a combination of OS platforms.
How Your Oklahoma City Business Can Contact Progent's Online Service Experts
To contact Progent about emergency online help with Microsoft Windows, Mac OS X, or Linux computer systems, visit Progent's Emergency Phone-Based Help, call 1-800-993-9400, or go to Contact Progent. For offices and startups in Oklahoma City or throughout the state of Oklahoma, Progent's online computer support engineers can deliver effective and affordable IT support whenever your company has to have it. More than 15 years of delivering online technical assistance has earned Microsoft Gold certification for Progent's consultants and has enabled Progent to develop world-class troubleshooting skills and to fine tune remote access tools to fix IT problems rapidly while eliminating the cost and lost time associated with on-premises service calls.

Even if your Oklahoma City company deals with a regular freelance support technician or employs an in-house organization that can deal with day-to-day computer problems, Progentís Microsoft and Cisco certified engineers are available to offer an easy and transparent virtual expansion of your local resources in cases when your regular service personnel either lack the bandwidth or the experience to address unexpected system crises or particularly challenging integration projects.

Advantages of Progent's Network Help for Companies in Oklahoma City
Progent's online IT consulting services enable your Oklahoma City company to enjoy the benefits of timely, enterprise-class IT support without the cost of maintaining an in-house IT organization. Your network will derive added business value by becoming increasingly reliable, efficient, and secure. Advantages to your business include:

  • Seamless virtual extension of your on-site support resources
    With most offices in Oklahoma City or anywhere in Oklahoma, nearby network support resources, whether consisting of independent consultants or an internal IT staff, can resolve typical network issues. On the other hand, major troubles can occur when your regular support personnel are overstretched or unavailable, and some trouble may involve IT products that is beyond the scope of your onsite service people. In these cases, Progent's online support experts offer an easy, quick, and budget-friendly solution to supplement your regular help and to transfer valuable knowledge to improve your capability to handle future problems locally.

  • Reduced Reliance on Freelance Consultants
    For IT maintenance, smaller businesses often depend on independent freelance service providers. Although independent service people have smaller overhead than larger support organizations and can afford to charge marginally less, they are occasionally stretched too thin, making it difficult to respond quickly to urgent situations. If an independent service provider is occupied with another customer, ill, on a trip, or in class, the lack of backup personnel may force your business to go without help during an emergency. As your company grows, network downtime and problems with critical software are more costly. The budget you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent offers a ready source of backup service experts to make sure your IT system stays up and running.

  • Create a Solid Foundation for Smooth Growth
    Businesses often begin with an IT architecture created on a modest budget. Without a strong framework, slap-dash fixes can get piled on top of a weak foundation. As a network grows, reliability and expandability issues can hinder the productivity of the business. These poorly designed systems need careful assessment, intelligent long-term planning, and broad-based technical expertise to upgrade to a network infrastructure able to deliver the solid foundation to handle critical business demands and simplify downstream expansion.

  • Work with Solution Providers Rather Than Product Resellers
    Smaller organizations need guidance and technical training to negotiate an increasingly complicated maze of technology alternatives available for accelerating business growth and improving efficiency. These companies do not need a computer engineer who is motivated to sell a certain vendor's products. Network support and product sales can lead to a situation where the recommended solution is designed around a profitable product rather than the genuine requirements of a business. Progent avoids these dilemmas by selling just services rather than products. This allows Progent to align IT expertise with the best interests of customers.

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's staff size, breadth of technical experience, fine tuned remote support tools, and familiarity with enterprise networking allow offices to avoid the limitations associated with exclusive reliance on smaller service organizations, independent freelance service providers, or limited internal IT help.

Progent adds value by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco certified consultants average more than a decade of hands-on industry background, at the front lines of network support, executing a broad range of technical tasks for an extensive mix of businesses. Each Progent consultant shares a proven set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting team. This means that you get not just expert technical help, but also a consultant with field-tested approaches for applying computer knowledge to resolve actual IT problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for online support and on-site visits by the minute. Consequently, you owe just for received services. Progent does not impose a higher rate for after-hours or priority support, and inside California or in areas where Progent provides on-premises support, Progent does not bill for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no minimum fee and requires no monthly commitment for services delivered during normal working hours. Many service organizations impose large minimum payments or charge for each fifteen minutes or longer. Progent's fine granularity avoids large invoices for fast repairs so you will not be forced to permit simple problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all billed support activities. Unlike many freelance consultants or local service organizations who offer minimal documentation or details of tasks done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has access to the support documentation transmitted by each consultant to every client. The discipline of documenting and archiving service records allows more efficient service and avoids a slew of common problems such as when a support client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock system tracking services based on MS Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering possible problems before they result in lost productivity, system monitoring can keep your information network from painful and costly availability disruptions.
How Does My Business Start Receiving Online Technical Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.

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