Fast Online Support for Oklahoma City Computer Networks
Immediate Online Technical Support for Oklahoma City SystemsFor companies in Oklahoma City or anywhere in Oklahoma, Progent offers remote technical support for information systems based on any combination of Microsoft Windows, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft certified consulting experts have provided online support to businesses in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-qualified network specialists to help with complex networking issues, as well as the services of CISA and CISSP-certified security engineers to help with high-level security architecture and diagnostic issues.

Progent's online technical support engineers offer excellent leverage due to the fact that they have the practical experience and are equipped with the sophisticated technology required to resolve most information system issues quickly. This reduces immediate expenses because service calls require minimal chargeable minutes. Remote help also eliminates the cost of dispatching an engineer to your site. Your organization saves even more with indirect costs by reducing or eliminating system outages and related costs due to business discontinuity, upset customers and vendors, unproductive workers, and de-focused executives. Progent's extensive remote consulting experience is particularly important for businesses that depend on public clouds for critical network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an option.

Progent's billing model for remote help is structured to stretch your network support investment. Progent bills by the minute for phone consulting, so you are invoiced just for the services that you actually get. Unlike many online service organizations, Progent requires no startup surcharge or minimum job duration. Progent's one-minute billing unit and simple policy for billing do away with situations where quick solutions manage to end up as substantial tabs. Progent's penchant for disposing of problems quickly means your business saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered an arsenal of customized technologies and field-tested processes which permit the highest degree of effectiveness for online engineering help and troubleshooting for information networks of all sizes. Progent provides secure Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the consultants of Progent's online support team to interface to your network remotely without violating system security.

Progent's advanced technical support database application includes detailed records for all service that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the specifics of services rendered to every Progent customer by any engineer. This database of anomalies and solutions is organized as a conveniently retrievable support knowledge base that permits Progent's remote support experts to communicate their experiences with the whole team to ensure that the efficiency of Progent's technical support improves over time. Progent's extensive list of accreditations and working associations with important industry leaders including Cisco and Microsoft open up other massive support databases and allow priority access to vendors' in-house product engineers with the result that Progent's online consulting experts can arrive at optimal resolutions promptly.

Remote services offered by Progent to companies in Oklahoma City and anywhere in the state of Oklahoma include:

Progent's ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a selection of affordable, fixed-price managed services intended to allow small and mid-size businesses to utilize the same best-of-breed technology deployed by many of the world's top enterprises. Progent's ProSight portfolio of IT management outsourcing services addresses all critical facets of information technology such as email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, VM hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes next generation behavior machine learning technology to guard endpoint devices and servers and VMs against new malware assaults like ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the entire malware attack lifecycle including filtering, identification, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth security for physical servers and VMs, desktops, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization experts can assist you to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent's consultants can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and medium-sized organizations an affordable end-to-end solution for reliable backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and enables fast recovery of critical data, applications and virtual machines that have become unavailable or corrupted as a result of component failures, software glitches, disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical information. Find out more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading data security companies to provide web-based management and world-class security for your inbound and outbound email. The powerful structure of Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks most unwanted email from reaching your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device provides a further level of inspection for inbound email. For outbound email, the onsite gateway provides anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more information, visit Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, optimize and debug their connectivity appliances such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating time-consuming management processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating devices that require critical software patches, or resolving performance issues. Find out more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is sent immediately to your designated IT management staff and your assigned Progent consultant so that any looming problems can be resolved before they can disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support experts. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the apps. Since the system is virtualized, it can be moved immediately to an alternate hardware solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can eliminate up to 50% of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether youíre making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size businesses to get an objective assessment of the overall health of their information system. Powered by some of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential infrastructure devices conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a more manageable Active Directory (AD) system. Both also include one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost management, improved compliance with data security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and higher availability. See more about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone interview with a Progent backup/recovery consultant. The interview is intended to help evaluate your organization's ability either to block or recover quickly from a ransomware incident. Progent will consult with you directly to collect information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient AV and backup/recovery environment that meets your business requirements. For more information, visit The ProSight Ransomware Preparedness Report.

Special Consulting Services Available from Progent
Progent can provide the services of seasoned online consulting experts for special IT programs. Billing rates for longer-term consulting projects are set according to the level of expertise of the consultants required. Progent's experience with these special areas of computer technology allows customers to execute critical projects within budget and on time. Progent's special online engineering services include:

  • Help Desk Support
    Progent's Help Desk Call Center support programs for organizations with networks that incorporate Windows, Cisco, macOS and OS X, or UNIX/Linux platforms include comprehensive Help Desk outsourcing, virtual Help Desk services, and Call Center consulting. Progent's Help Desk outsourcing services are intended for businesses who don't have the budget to create an internal Help Desk but who need quick access to a reliable Help Desk Call Center with professional phone assistance as well as the ability to escalate the most challenging trouble tickets to high-level consultants.

    Progent's Call Center consulting support can support you in building an efficient new Call Center or enhancing your current one, evaluating or customizing Help Desk Call Center software products to address the special demands of your corporation, or providing occasional phone support staff to supplement your existing Call Center group to deal with unusually busy situations like software transitions, mass updates, or rolling out new business software.

    Progent's Help Desk Call Center staff of veteran information technology experts offers your customers in Oklahoma City or anywhere in the state of Oklahoma fast access to a reliable support resource with extensive experience delivering phone support and online troubleshooting for networks powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk recognition as a significant driver of company productivity, and Progent's aim is to fix instead of just annotate network issues.

  • Business Applications Support: Education, Customization, and Integration
    Progent's Applications Consulting staff can supply phone-based and in-depth consulting support and education in key business application fields that include Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also offers consulting, custom development, and education for popular Microsoft business applications including Microsoft CRM, Microsoft Office Project, MS Word, and MS Excel. To read more concerning Progent's consulting, programming, and training services, refer to Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that incorporate Linux, Hyper-V and VMware; and expanded cloud support such as closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts can provide world-class remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and install a new implementation of System Center 2016, expand or optimize an existing one, migrate efficiently from an earlier version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent can deliver businesses in Oklahoma City, or anywhere in the state of Oklahoma, remote IT infrastructure monitoring by providing Microsoft System Center 2016 Operations Manager (SCOM) consulting services and System Center 2012 Operations Manager support. Progent can customize Operations Manager to fit your business so your computer support is proactive rather than reactive. By spotting looming trouble spots before they result in network outages, proactive monitoring can ward off inconvenient and costly network crises. Progent can also assist with system monitoring tools like Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X networks, Windows environments, or networks based on a combination of operating systems.
How Your Oklahoma City Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about urgent online expertise with Microsoft, Apple macOS and OS X, or Linux/UNIX computer systems, visit Progent's Emergency Phone-Based Support, telephone 1-800-993-9400, or refer to Contact Progent. For organizations and new ventures in Oklahoma City or throughout the state of Oklahoma, Progent's phone-based network support engineers are ready to provide expert and cost-effective IT help the instant your business requires it. Long experience delivering remote technical assistance has earned Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to fine tune remote access technology to fix computer problems quickly while avoiding the cost and lost productivity that comes with on-premises service visits.

Even if your Oklahoma City business relies on a local independent support technician or employs an in-house IT staff that can handle common network problems, Progentís Microsoft certified consultants are available to offer an easy and transparent virtual expansion of your local resources for situations when your regular IT support personnel either don't have the availability or the expertise to resolve sudden system crises or particularly complex integration projects.

Benefits of Progent's Network Help for Businesses in Oklahoma City
Progent's remote network troubleshooting services enable your Oklahoma City organization to have the benefits of timely, expert network support without the expense of managing an in-house IT organization. Your information system will acquire added business worth by being increasingly available, efficient, and protected. Benefits to your company include:

  • Seamless virtual expansion of your local IT resources
    With most offices in Oklahoma City or anywhere in Oklahoma, local computer service providers, whether made up of freelance consultants or an in-house IT staff, can solve the majority of network issues. On the other hand, serious problems might strike when your regular resources are overstretched or absent, and some trouble may involve IT products that is unfamiliar to your usual support technicians. In these situations, Progent's on-call support experts give you a convenient, fast, and affordable solution to augment your local resources and to convey valuable knowledge to improve your capability to deal with future issues in-house.

  • Reduced Dependence on Individual Consultants
    For IT maintenance, smaller businesses often depend on individual freelance consultants. Although independent consultants carry smaller internal costs than larger support firms and can often charge lower rates, they are occasionally overextended, making it hard to respond rapidly to crisis situations. If an independent consultant is busy with another client, sick, on vacation, or in class, the lack of reserve personnel may force your business to wait for assistance during an emergency. As your company grows, network downtime and trouble with vital software are more expensive. The budget you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent offers a ready source of reserve support experts to insure your network is always available.

  • Create a Scalable Basis for Seamless Expansion
    Organizations often begin with an IT system implemented on a shoestring budget. Lacking a proper framework, band-aid repairs can get piled on top of an unstable foundation. When a company grows, reliability and expandability issues can impede the productivity of the organization. Such badly designed environments need proper analysis, smart strategic planning, and broad-based technical knowledge to upgrade to a system infrastructure able to offer the solid foundation to meet critical business demands and simplify future growth.

  • Interact with Problem Solvers Rather Than Product Vendors
    Smaller organizations need advice and technical training to negotiate an increasingly complex maze of technology options available for promoting business growth and enhancing efficiency. Businesses hardly need a network consultant who is motivated to resell a specific vendor's technology. IT support and product selling can lead to a situation where the recommended solution is designed around a predetermined technology instead of the genuine needs of a client. Progent avoids these conflicts by offering just services rather than products. This enables Progent to match IT consulting with the best interests of customers.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's head count, range of IT expertise, refined support tools, and familiarity with corporate IT enable companies to escape the limitations associated with excessive reliance on smaller service firms, independent freelance consultants, or over-stretched internal resources.

Progent adds value by providing:

  • Certified Knowledge of Microsoft's Full Range of Server Platforms
    Progent offers in-depth expertise for Microsoftís popular server products with services that include Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server planning and deployment support services, Windows Server 2008 upgrades, Windows Server 2003 maintenance, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 configuration, Exchange Server 2010 support, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server upgrades, plus Microsoft SQL Server 2016 migration, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management support.

  • Value Pricing
    Progent's pricing policy is to bill for phone service and on-site help by the minute. As a result, you are invoiced exclusively for delivered services. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent offers on-premises service, Progent does not charge for travel except for emergency calls where on-site work is less than 4 hours. In addition, Progent applies no initialization charge and asks no monthly commitment for support services provided during regular business hours. Many support firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big bills for fast fixes so you won't be tempted to allow minor problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has created a sophisticated support reporting system that records and formats complete documentation for all billed support activities. Unlike many freelance consultants or small service firms who offer scant documentation or specifics of services performed, every service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the support reports transmitted by every staff member to each client. The practice of detailing and organizing service activity allows more effective support and eliminates a slew of common problems such as when a support customer is effectively held hostage to a consultant who wonít release vital service information.

  • Automated Server Monitoring with MS Operations Manager
    Progent is one of the few IT service firms to provide 24x7 system monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be anticipatory rather than reactive. By revealing potential problems before they result in lost productivity, network monitoring can keep your information network from painful and costly service losses.
How Does Our Company Start Receiving Remote Computer Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT support, visit Immediate Technical Support.















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