Fast Remote Help for Oklahoma City Information Networks
Urgent Online Support for Oklahoma City SystemsFor businesses located in Oklahoma City or anywhere in the state of Oklahoma, Progent provides remote support for information systems based on any mix of Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have delivered online support to companies in all 50 states in the U.S. (Refer to testimonials from Progent's clients.) In addition, Progent can furnish the consultation services of Cisco CCIE-qualified engineers to help with challenging networking issues, as well as the assistance of CISA and CISSP-accredited security consultants to help with advanced security architecture and diagnostic issues.

Progent's online support experts provide exceptional leverage because they possess the practical background and are equipped with the advanced tools necessary to resolve most network problems quickly. Efficient support lowers direct costs since service calls use up fewer chargeable consulting minutes. Remote support also avoids the expense of sending an engineer to your office. Your company benefits even more in indirect costs by reducing or avoiding network downtime and related losses due to business disruption, disgruntled customers and vendors, idle workers, and distracted executives. Progent's advanced online consulting expertise is particularly valuable for organizations that depend on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing model for online support is structured to stretch your network support investment. Progent bills per minute for phone consulting, so you pay only for the services that you receive. In contrast to typical online service organizations, Progent imposes no startup surcharge or minimum job duration. Progent's one-minute granularity and clean model for billing eliminate scenarios where speedy. minor fixes manage to turn into large invoices. Progent's penchant for solving problems efficiently means your business spends less money.

Progent's Online Consulting and Technical Support Expertise
Over the years, Progent has fine tuned an array of optimized tools and field-proven methodologies which ensure the maximum degree of efficiency for online help and troubleshooting for information networks of all sizes. Progent offers secure VPN support for VPN gateways from multiple popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology permits the engineers of Progent's Technical Response Center to interface to your company's network without violating corporate security.

Progent's proven service database system includes thorough records for the support that Progent's customers have been provided. Progent's staff consultants have the benefit of the records of all help provided to every Progent client by every consultant. This history of problems and repairs is stored as a conveniently retrievable support knowledge base that permits Progent's remote technical experts to communicate their knowledge with the whole team to make sure that the value of Progent's support grows over time. Progent's advanced accreditations and close associations with important technology companies such as Cisco and Microsoft make available additional massive technical support databases and permit fast access to vendors' in-house product engineers so Progent's online service specialists are able to determine optimal resolutions in the least time.

Online services offered by Progent to customers in Oklahoma City and throughout the state of Oklahoma include:

ProSight Flat-rate Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of budget-friendly, flat-rate managed services designed to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions used by many of the world's leading enterprises. Progent's ProSight series of outsourced network management services addresses all key aspects of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, network infrastructure management, VM cloud hosting, and IT resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior machine learning technology to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely evade legacy signature-based anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to address the entire malware attack lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services deliver economical multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, endpoint management, and web filtering via cutting-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that helps you achieve and demonstrate compliance with legal and industry information protection standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent's consultants can also help you to set up and test a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and enables rapid restoration of critical files, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can provide world-class expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can help you to restore your critical data. Find out more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security companies to deliver centralized management and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a preliminary barricade and blocks most threats from reaching your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and debug their connectivity hardware such as switches, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept current, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating devices that require important software patches, or resolving performance bottlenecks. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your specified IT staff and your Progent engineering consultant so any potential problems can be addressed before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hardware solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSLs or warranties. By updating and organizing your network documentation, you can save up to half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether youíre making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Learn more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost way for small and mid-size organizations to obtain an objective assessment of the overall health of their IT system. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory system. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include lower-cost network management, improved compliance with information security requirements, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a phone interview with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's ability either to block or recover quickly from a ransomware attack. Progent will consult with you personally to gather information concerning your existing AV defense and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup/recovery environment that meets your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Support Programs Offered by Progent
Progent offers the services of seasoned online consulting experts for contract information technology projects. Billing rates for ongoing consulting tasks are set based on the level of expertise of the consultants involved. Progent's experience with these important areas of information technology enables customers to execute critical projects within budget and on schedule. Progent's project-based online engineering services include:

  • Call Center Services
    Progent's Help Desk support alternatives for companies with environments based on Windows, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Call Center outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Help Desk outsourcing services are designed for businesses who lack the money or time to support an in-house Help Desk Call Center but who require quick response from a reliable Help Desk with professional phone support plus the ability to escalate the most challenging tasks to advanced engineers.

    Progent's Help Desk Call Center consulting support can support you in establishing an effective new Call Center or revamping your current organization, selecting or modifying Help Desk software to handle the special requirements of your company, or adding occasional phone support staff to reinforce your in-house Help Desk Call Center group during unusually busy events like software transitions, mass updates, or installing brand new business software.

    Progent's Help Desk staff of experienced information technology consultants gives your customers in Oklahoma City or anywhere in the state of Oklahoma quick communication with an efficient network service group with extensive background offering phone support and online repair service for networks powered by Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's mission is to give the Help Desk Call Center recognition as a major enabler of business productivity, and Progent's intent is to solve rather than just report technical issues.

  • Applications Support: Training, Custom Development, and Troubleshooting
    Progent's Applications Experts Group can supply remote and in-depth consulting expertise and education in special business application fields that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting expertise, programming, and training for Microsoft applications such as CRM, Project, Microsoft Office 365 Word, and Microsoft Office 365 Excel. To learn more information concerning Progent's consulting, custom development, and education offerings, go to Progent's Applications Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced integration with Windows Server 2016, Windows 10 clients; seamless management of multi-OS environments that include Linux, Hyper-V and VMware; and better cloud support such as tighter integration with Intune for iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of Microsoft System Center 2016, extend or tune your current one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Remote IT Infrastructure Monitoring Services
    Progent can deliver businesses in Oklahoma City, or anywhere in the state of Oklahoma, remote hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) support. Progent can tune SCOM to suit your environment so your network maintenance is proactive rather than reactive. By spotting looming problems before they cause crashes, proactive monitoring can head off stressful and costly information system crises. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or environments that support multiple platforms.
How Your Oklahoma City Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency online assistance with Windows, macOS and OS X, or Linux environments, go to Progent's Urgent Online Help, phone 1-800-993-9400, or visit Contact Progent. For offices and new businesses in Oklahoma City or anywhere in the state of Oklahoma, Progent's online computer support specialists can provide professional and economical system support whenever your business needs it. More than 15 years of delivering remote technical assistance has led to Microsoft Partner status for Progent's consulting experts and has allowed Progent to develop world-class troubleshooting capability and to fine tune remote connectivity tools to solve computer problems rapidly while eliminating the cost and lost time associated with on-site support visits.

Even if your Oklahoma City office has a regular independent consultant or maintains a full time organization that can handle ordinary computer issues, Progentís Microsoft certified engineers can provide a convenient and seamless remote extension of your on-site resources in cases when your regular IT support personnel either lack the time or the expertise to resolve unexpected system emergencies or particularly tough integration problems.

Features of Progent's Online Network Support for Oklahoma City
Progent's phone support, remote repair, system security expertise, and network administration services give businesses in Oklahoma City or anywhere in the state of Oklahoma unparalleled leverage for your IT budget. Whether you require one-time phone support and remote network repair or full-time Help Desk Call Center support and system management, Progent's professionals can provide your company world class IT support while allowing you to eliminate the expense and hassle of carrying a full-service in-house IT organization. Highlights of Progent's online help services include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Certified Partner support firm and Progent's number of employees, range of technical experience, refined support tools, and familiarity with enterprise networking allow offices to escape the limitations of excessive dependence on smaller service organizations, individual freelance consultants, or limited in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average more than a decade of real-world industry experience, at the forefront of IT service, performing a broad range of IT tasks for an extensive mix of businesses. Each Progent support professional shares a refined set of personal best practices which are incorporated into shared best practices training that Progent instills in its support personnel. This ensures that you get not only world-class IT capability, but also a consultant with field-tested methods for using technical knowledge to resolve real-world IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-site visits per minute. Consequently, you are billed just for received support. Progent does not demand a higher rate for after-hours or priority service, and within California or in regions where Progent offers on-site service, Progent does not charge for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent applies no minimum fee and requires no retainer for support services provided during normal business hours. Many service firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for quick fixes so you won't be forced to allow simple problems to stay unaddressed.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's consultants to clients. By educating clients to handle problems that are within their scope, Progent is able to concentrate on offering high-value skills where Progent has few competitors. Companies who work with familiar independent consultants or who maintain in-house support staffs benefit when Progent passes on knowledge about critical technology and tested processes to make their networks more reliable, protected, and efficient.

  • Automated Network Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service firms to offer round-the-clock network monitoring services based on MS Operations Manager. Microsoft System Center Operations Manager causes your network maintenance to be anticipatory rather than reactive. By revealing possible issues before they result in downtime, system monitoring can save your information network from painful and costly service losses.
How Does My Business Start Getting Remote Technical Support from Progent?
To initiate Progent's online help services or to learn more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for IT help, visit Immediate Technical Support.















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