Urgent Online Help for Oklahoma City UNIX or Linux SystemsFor small businesses in Oklahoma City or anywhere in the state of Oklahoma, Progent provides help for information systems powered by UNIX or Linux or for networks that include a combination of UNIX and Windows platforms. Progent has provided online support to businesses in every state in the United States. (Refer to Progent's client recommendations). Progent also offers the expertise of CCIE-qualified network specialists for complex connectivity problems, plus the assistance of CISA and CISM-certified security consultants to handle advanced security design and disaster recovery preparedness.

Progent's remote support engineers offer exceptional value because they are equipped with the practical experience and the advanced tools to solve the majority of network problems quickly. This lowers immediate costs since solutions accumulate fewer chargeable minutes. Online support also avoids the expense of dispatching an engineer to your location. Your organization benefits additionally with incidental expenses by reducing or avoiding network outages and related losses stemming from business disruption, disgruntled clients, idle employees, and de-focused executives.

Progent's billing model for remote support is structured to get the most out of your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced just for the support that you actually get. In contrast to many online support companies, Progent requires no service activation charge or minimum fees. Progent's per-minute granularity and simple model for billing prevent situations where speedy. minor repairs manage to end up as substantial tabs. Progent's penchant for solving problems efficiently results in your company spending less cash.

Progent's Remote Technical Support Tools
Over time, Progent has fine tuned a set of customized technologies and field-tested methodologies which promote the maximum degree of efficiency for remote technical support and repair for small and midsize business information systems. Progent offers protected Virtual Private Network support for gateways from multiple popular companies such as Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN access allows the staff of Progent's online support team to connect to your environment without violating system security.

Progent's sophisticated technical support database system stores extensive documentation describing all service that Progent's clients have received. Progent's team engineers have access to the history of services provided to every customer by any Progent engineer. This database of trouble tickets and fixes is organized as a quickly exploitable proprietary knowledge base that allows Progent's online support experts to share their experiences with the whole team to ensure that the quality of Progent's support services improves daily. Progent's advanced certifications and close relationships with important technology companies including Cisco and Microsoft make available other vast technical knowledge bases and allow fast access to manufacturers' internal engineering staff so Progent's remote consulting specialists can come up with the most efficient solutions promptly.

Start Receiving Online UNIX/Linux, Sun Solaris, or Apple Mac OS X Computer Help from Progent
To get started with Progent's remote services in Oklahoma City or anywhere in Oklahoma or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If your company has a critical need for IT help, go to Immediate Urgent Support.

Online Technical Services Offered Progent
Progent's phone-based technical service experts have certified skills in an extensive set of disciplines. This broad scope of technical skills enables Progent's engineers to resolve almost any problem likely to occur in a small or midsize business information system. Certifications earned by Progent engineers in UNIX-family platforms include Sun Certified Network Administrator, Red Hat RHCE, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials earned by Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, CCVP, CCDA and CCDP.

To provide assistance to customers with multi-platform environments, Progent also offers access to consultants who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager consultants, Certified Information Systems Security Professional experts, and ISSAP engineers.

Remote technical support services provided by Progent to companies in Oklahoma City and throughout the state of Oklahoma include:

  • UNIX/Linux, Solaris, and Apple Mac OS X Expertise
    Progent's UNIX, Linux, Sun Solaris, and Mac OS X phone-based support services cover a wide spectrum of computer technology such as network architecture, messaging systems, system and process security, UNIX/Linux and Windows coexistence, virtual server products for server hardware economization and easy management, and transitioning from legacy systems to current Microsoft Windows or Linux-based environments. Progent's team-based approach to solving network problems promotes quick escalation, if necessary, to consultants with task-relevant expertise to tackle challenging scenarios. This accelerates solutions of critical problems, minimizes network downtime, and lowers support expense.

    Progent's UNIX and Linux support engineers can offer urgent phone-based help for troubleshooting anomalies within UNIX, Linux, or Solaris networks powered by popular derivatives of UNIX including:

    Important Linux variants for which Progent offers expertise include:

  • Talk to a Cisco CCIE for Complex Infrastructure Troubleshooting
    Cisco CCIE Engineers for Oklahoma City, OklahomaThe Cisco Certified Internetwork Expert (CCIE) certification is the highest recognition for networking engineers, and indicates a person's network technology skills at the expert level. Cisco CCIEs know how to resolve the most intractable challenges occurring in network infrastructure planning, installation, administration, protection, and repair. Cisco CCIEs operate on a privileged basis with Cisco's internal engineers in analyzing anomalies with Cisco IOS network administration utilities and developing workarounds or identifying software patches. CCIEs offer exceptional cost-effectiveness because their broad expertise allows them to find solutions for even the most complex problems quickly. In many cases, less seasoned service providers can struggle for many hours or even days with the same tasks that a Cisco CCIE can dispose of in a few minutes. Few support providers make CCIEs accessible to help small and medium sized companies. Progent offers fast telephone access to a Cisco authorized CCIE so you can get immediate assistance for serious network infrastructure problems that are lowering business productivity but are not within the scope of your ordinary computer maintenance providers. Progent's Cisco-qualified CCIE support experts can communicate with your network using advanced remote troubleshooting technology to perform fast, safe, and economical analysis and remediation. Progent's Cisco-qualified CCIEs can provide assistance with all of Cisco's industry-leading family of infrastructure devices such as PIX 500 Series Firewalls and ASA Series Firewalls, Catalyst Firewall Services Modules, secure high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed access points, VoIP phones and systems, Catalyst family switches, plus VPN products.

  • Authorized Windows Experts
    MS Windows Support for Oklahoma City, OklahomaProgent's Microsoft-qualified online support experts can deliver network repair and IT support for all Microsoft server platforms. Progent is a Microsoft Gold Partner and can provide your company the expertise of support professionals who can assist your company with a wide range of technology support services including Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 installation, Microsoft Exchange 2016 migration, Exchange 2013 integration, Microsoft Exchange 2010 maintenance, SharePoint Server design, Skype for Business planning and deployment support, Microsoft Lync Server 2013 management and Microsoft Office Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, Microsoft SQL Server 2016 migration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server planning, Small Business Server support, and Windows 2012 R2 Essentials cloud integration.

    Progent also offers a full array of remote PC desktop support such as Windows 7 migration help, upgrading to 64-bit workstation software, configuring Office 2010, and streamlining Business Desktop Deployment.

  • CISSP, ISSAP, and CISM Qualified System Security Consultants
    CISSP Qualified System Security Consultants for Oklahoma City, OklahomaProgent's qualified CISM and CISSP network security consultants can provide a range of security services that can enhance the immunity of your UNIX, Linux, Solaris, Apple Mac or Windows environment against attacks or help your company to recuperate quickly following a damaging breach. Security solutions available from Progent include: comprehensive network security audits using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Nikto; quick cleanup after malicious attacks; installing firewalls; establishing safe techniques for off-site and mobile connectivity; guarding your email system against spam and directory harvest attacks; and setting up round-the-clock network monitoring.

  • Hybrid Cloud Solutions
    Azure Integration ConsultantsProgent can provide expert online consulting services to help organizations of all sizes integrate their information networks with popular public clouds including Azure and Amazon AWS. Progent can assist you to design and administer cost-effective environments that support Windows and Linux systems and apps in either cloud-centric solutions or in hybrid architectures that utilize physical IT assets along with public cloud services. To assist you to incorporate cloud services with networks, Progent can provide a range of public cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud integration support, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background providing high-level consulting services remotely, and Progent can make sure you successfully carry out your cloud migration initiatives quickly and within your budget.
Additional Consulting Services Offered by Progent
Progent can provide the services of world-class remote consulting experts for contract projects that small companies frequently need. Progent's charges for ongoing development or consulting projects are determined based on the level of expertise of the engineers assigned. Progent's experience with these important areas of computer technology enables customers to complete critical initiatives economically and on schedule. Progent's project-based remote consulting solutions include:
  • Help Desk Call Center Expertise
    Progent's Help Desk service options for small organizations with environments based on UNIX, Linux, Sun Solaris, Apple Mac, Cisco, or Microsoft technology include comprehensive Help Desk Call Center outsourcing, Virtual Help Desk services, and Help Desk process consulting. Progent's Help Desk outsourcing support services are well suited for smaller companies who lack the budget to assemble and manage an internal Help Desk Call Center but who need fast access to a dependable Call Center with proficient phone support plus the available expertise to escalate complex tasks to high-level engineers.

    Progentís Virtual Call Center is designed for bigger companies and acts as a transparent extension of your existing Help Desk staff. Progent's Virtual Help Desk can act as an escalation resource for the toughest network problems, or be available in those instances when your regular resources are overwhelmed.

    Progent's Call Center consulting support can aid you in establishing an efficient new Help Desk Call Center or enhancing your established one, evaluating or customizing Call Center software products to handle the unique demands of your business, or providing temporary phone support staff to work with your internal Help Desk Call Center resources to handle demanding situations like software transitions, mass updates, or installing new applications.

    Progent's Help Desk Call Center team of seasoned network consultants provides your clients in Oklahoma City or anywhere in the state of Oklahoma immediate assistance from a large technical support group with substantial experience providing phone consulting and remote diagnostics for networks powered by UNIX/Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft components. Progent's focus is to earn the Help Desk the reputation as a crucial contributor to business success, and Progent's aim is to fix instead of just document technical problems.

  • Applications Support: Training, Development, and Troubleshooting
    Progent's Applications Experts Team can supply remote and in-depth consulting support and education in key business application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, customization, and education for popular Microsoft business applications such as Microsoft CRM, MS Office Project, Office Word, and Excel. For additional information about Progent's consulting, custom development, and education offerings for UNIX, Linux, Sun Solaris, Apple Mac OS X, or Microsoft applications, visit Progent's Business Application Experts Group.

    Progent's Apple Mac experts can promote the artistic aspect of Apple Mac systems by offering phone-based consulting support and education in imaging, sound, and motion video. Progent's consultants offer assistance in a variety of Apple Mac programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, and Adobe After Effects. Progent's consultants can also assist you with common projects such as scanning or digitizing audio or video or setting up an audio/video post production studio.

    Remote Network Monitoring Support
    Progent can provide companies in Oklahoma City, or anywhere in the state of Oklahoma, remote computer system monitoring services centered around Microsoft System Center Operations Manager 2007, customized by Progent to fit your business so your IT maintenance is proactive rather than reactive. By detecting potential issues before they expand into full-scale emergencies, proactive monitoring can avoid inconvenient and expensive information system failures. Progent can also use system monitoring tools like Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Solaris, or Mac OS X networks, Microsoft Windows networks, or networks based on multiple operating systems.

How Your Oklahoma City Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent online expertise with UNIX/Linux, Sun Solaris, or Mac OS X environments, go to Progent's Urgent Online Help, phone 1-800-993-9400, or visit Contact Progent.

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