Immediate Remote Support for Oklahoma City UNIX, Linux, or Solaris SystemsFor small companies in Oklahoma City or anywhere in the state of Oklahoma, Progent offers technical support for computer systems based on UNIX or Linux or for networks that include a mix of UNIX-family systems and Microsoft platforms. Progent has delivered online support to businesses in every state in the United States. (Refer to Progent's customer testimonials). In addition, Progent can furnish the expertise of CCIE-qualified network specialists for complex connectivity issues, as well as the services of CISA and CISSP-certified security engineers to handle high-level security design and business continuity preparedness.

Progent's remote support engineers offer excellent leverage because they have the practical experience and the advanced tools to resolve the majority of information system problems rapidly. Efficient support reduces immediate expenses since service calls accumulate a smaller number of billable minutes. Online help also avoids the cost of dispatching an engineer to your location. Your organization saves even more with indirect expenses by reducing or avoiding network outages and associated costs due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused executives.

Progent's billing policy for online support is structured to stretch your IT service dollar. Progent charges by the minute for phone consulting, so you are charged exclusively for the support that you actually get. In contrast to many online service organizations, Progent requires no startup charge or minimum fees. Progent's one-minute granularity and clean model for billing prevent scenarios where fast repairs manage to end up as major bills. Progent's skill at handling technical issues efficiently results in your company spending less cash.

Progent's Online Technical Support Technologies
Over time, Progent has fine tuned an array of customized technologies and field-proven methodologies which ensure the maximum level of efficiency for remote technical support and repair for small business IT networks. Progent offers secure VPN support for gateways from multiple popular sources such as Microsoft, Cisco, Juniper Networks, Netscreen and Checkpoint. Secure VPN connectivity allows the consultants of Progent's Technical Response Center to interface to your company's system without compromising network security.

Progent's highly evolved customer support database system keeps comprehensive documentation describing all support that Progent's customers have been provided. Progent's staff engineers have access to the details of services delivered to each Progent client by every Progent consultant. This history of anomalies and resolutions is organized as a readily searchable support knowledge base that enables Progent's remote support experts to communicate their knowledge with the whole team to make sure that the value of Progent's support services improves daily. Progent's advanced certifications and formal relationships with important industry leaders including Cisco and Microsoft permit access to other extensive technical support knowledge bases and permit quick access to vendors' internal product engineers with the result that Progent's remote service experts can determine the most efficient resolutions quickly.

Initiate Remote UNIX/Linux, Sun Solaris, or Mac OS X Network Support from Progent
To get started with Progent's remote support in Oklahoma City or anywhere in Oklahoma or to find out additional information about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If your company has a critical requirement for network support, go to Immediate Urgent Support.

Online Technical Support Services Available from Progent
Progent's online technical service engineers possess advanced credentials in a comprehensive set of products and technologies. This broad scope of capability permits Progent's engineers to resolve almost any crisis likely to occur in a small business information system. Certificates awarded to Progent consultants in UNIX-family platforms include Sun Certified Network Administrator, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco certifications earned by Progent service consultants include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Professional.

To provide assistance to clients with mixed-platform environments, Progent also provides the skills of consultants with advanced Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional (CISSP) specialists, and ISSAP engineers.

Remote services available from Progent to companies in Oklahoma City and throughout the state of Oklahoma include:

  • UNIX/Linux, Sun Solaris, and Apple Mac OS X Expertise
    Progent's UNIX/Linux, Solaris, and Apple Mac OS X remote support services cover a broad array of computer technology including network infrastructure, email systems, network and operational security, UNIX and Windows coexistence, VMware products for server economization and easy management, and transitioning from legacy systems to the latest MS Windows or Linux solutions. Progent's group-based methodology for resolving technical problems enables quick escalation, when required, to engineers with task-relevant experience to tackle challenging scenarios. This accelerates solutions of critical problems, minimizes lost productivity, and lowers service costs.

    Progent's UNIX/Linux consultants can provide emergency remote assistance for analyzing anomalies affecting UNIX/Linux networks powered by popular variants of UNIX including:

    Important Linux versions for which Progent offers expertise include:

  • Talk to a Cisco Certified Internetwork Expert for High-level Infrastructure Problem Solving
    Cisco CCIE Consultants for Oklahoma City, OklahomaThe Cisco Certified Internetwork Expert credential is the premier accreditation for network infrastructure professionals, and indicates a person's technical skills at the expert level. Cisco CCIEs know how to deal with even the most stubborn challenges associated with network infrastructure design, installation, administration, protection, and repair. Cisco CCIEs work closely with Cisco's internal support staff in isolating anomalies with Cisco IOS Software network management tools and developing alternate approaches or locating software updates. CCIEs offer exceptional value since their depth of expertise permits them to fix even the most complex problems rapidly. In common cases, less qualified service providers can struggle for many hours or even days with the same tasks that a CCIE can resolve in a few minutes. Few support firms make CCIEs available to assist small and medium sized companies. Progent can provide fast phone access to a CCIE so you can get urgent help for serious network infrastructure problems that are hurting business efficiency but are not within the experience of your regular computer maintenance group or consultant. Progent's CCIE support experts can communicate with your network via advanced remote support technology to perform efficient, safe, and affordable analysis and remediation. Progent's CCIEs can provide consulting for the entire range of Cisco's popular selection of networking devices including PIX 500 Firewalls and ASA 5500 Firewalls, the Catalyst Firewall Services Module (FWSM), secure broadband and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst Series switches, as well as Virtual Private Network (VPN) products.

  • Authorized Windows Support
    Windows Support for Oklahoma City, OklahomaProgent's Microsoft-qualified online support professionals offer computer system repair and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Gold Certified Partner and can offer your business the expertise of support engineers who can help your company with a broad range of platform support services including Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, Microsoft Exchange 2016 migration, Exchange 2013 integration, Exchange Server 2010 monitoring and support, SharePoint Server design, Microsoft Skype for Business planning and deployment support, Microsoft Lync Server management and Office Communications Server 2007 troubleshooting, Forefront TMG 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2016 migration and development and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) network monitoring, Project Server training, Small Business Server 2011 support, and Windows Essentials migration and cloud integration.

    Progent in addition can deliver a wide array of remote PC desktop services including Windows 7 migration support, upgrading to 64-bit workstation applications, integrating Microsoft Office 2010, and streamlining workstation deployment.

  • CISSP and ISSAP Certified System Security Experts
    CISSP Certified System Security Consultants for Oklahoma City, OklahomaProgent's certified CISSP and ISSAP network security consultants can provide a range of security services that can improve the defenses of your UNIX, Linux, Solaris, Apple Mac or Windows network against assaults or help your company to recover quickly after a serious breach. Security support services available from Progent cover comprehensive security audits using tools such as GFI LANguard, NMAP Port Scanner, and software from Metasploit and Nikto; quick cleanup after virus and worm assaults; configuring firewalls; building secure techniques for off-site and mobile communication; guarding your email system from spam and DHA attacks; and offering round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced online consulting services to help organizations of any size integrate their IT infrastructure with popular public clouds including Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective ecosystems that can include Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid topologies that seamlessly combine local resources along with public clouds. To assist you to integrate cloud services with networks, Progent can provide a variety of cloud migration services that include Office 365 integration with on-premises installations of Exchange, Azure enterprise hybrid cloud integration, Amazon Web Services (AWS) hybrid cloud integration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has over 15 years of experience providing high-level consulting support online, and Progent can help you successfully carry out your cloud integration projects on schedule and within your budget.
Special Support Services Offered by Progent
Progent can provide the skills of world-class remote consulting professionals for special projects that small companies frequently request. Billing charges for longer-term development or consulting tasks are set based on the qualifications of the engineers involved. Progent's background in these special fields of information technology enables clients to execute critical initiatives within budget and on time. Progent's special remote consulting services include:
  • Help Desk Services
    Progent's Help Desk Call Center service options for small companies with environments based on UNIX, Linux, Solaris, Apple Mac OS X, Cisco, or Microsoft platforms include full-service Call Center outsourcing, Virtual Helpdesk services, and Help Desk operations consulting. Progent's Help Desk Call Center outsourcing services are intended for smaller organizations who lack the resources to build and maintain an in-house Help Desk Call Center but who need fast response from an efficient Help Desk Call Center with proficient phone assistance as well as the available expertise to escalate the most challenging trouble tickets to advanced consultants.

    Progentís Virtual Help Desk is designed for larger companies and acts as a seamless addition to your existing Call Center team. Progent's Virtual Call Center can serve as an escalation option for the most difficult network challenges, or be ready in hectic situations when your other support engineers are swamped.

    Progent's Help Desk Call Center consulting support can assist you in creating an efficient new Help Desk Call Center or enhancing your current organization, evaluating or modifying Help Desk Call Center software products to meet the particular needs of your corporation, or adding occasional phone support staff to supplement your existing Call Center resources during demanding situations like software transitions, major upgrades, or rolling out new applications.

    Progent's Call Center team of seasoned information technology experts provides your workers in Oklahoma City or anywhere in the state of Oklahoma quick communication with a large network service resource with years of experience providing telephone-based consulting and remote diagnostics for networks based on UNIX/Linux, Solaris, Apple Mac, Cisco, or Microsoft components. Progent's charter is to earn the Call Center the reputation as a key contributor to company performance, and Progent's aim is to fix and not just report network issues.

  • Applications Support: Training, Development, and Integration
    Progent's Applications Consulting Group provides phone-based and in-depth consulting support and training in specific application fields that include Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and CRM. Progent also offers consulting expertise, customization, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Project, Microsoft Office Word, and Office Excel. To learn more information concerning Progent's expertise, custom development, and education services for UNIX, Linux, Solaris, Apple Mac OS X, or Microsoft applications, visit Progent's Applications Experts Services.

    Progent's Apple Mac experts can promote the artistic components of Macintosh computing by providing phone-based help services and training in graphics, audio, and motion video. Progent's consultants offer help in a large selection of Macintosh applications such as Photoshop, Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with specific projects like capturing or digitizing audio/video or configuring an audio/video post production lab.

    Remote Network and Server Monitoring Support
    Progent offers businesses in Oklahoma City, or anywhere in the state of Oklahoma, online network and server monitoring support powered by MS System Center Operations Manager IT infrastructure monitoring and reporting, customized by Progent to fit your environment so that your network support is proactive rather than reactive. By uncovering possible trouble spots before they expand into network outages, system monitoring can minimize disruptive and expensive service breakdowns. Progent can also use network monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Solaris, or Mac OS X networks, Windows environments, or environments based on multiple operating systems.

How Your Oklahoma City Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about urgent remote help with UNIX/Linux, Sun Solaris, or Apple Mac computer systems, visit Progent's Urgent Online Support, call 1-800-993-9400, or see Contact Progent.

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