Fast Phone Help for Oklahoma City UNIX or Linux NetworksFor small companies in Oklahoma City or anywhere in the state of Oklahoma, Progent offers support for computer systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for environments that include a mix of UNIX-family systems and Windows platforms. Progent has delivered online support to companies in every state in the United States. (See Progent's customer testimonials). In addition, Progent offers the consultation Cisco CCIE-certified engineers for challenging connectivity issues, as well as the services of CISSP-accredited security consultants to help with advanced security architecture and business continuity planning.

Progent's online support services represent exceptional leverage because they are equipped with the practical background and the sophisticated tools to resolve most information system problems quickly. This reduces immediate costs since solutions take up fewer billable minutes. Online support also eliminates the cost of dispatching an engineer to your location. Your company saves additionally with indirect costs by reducing or avoiding system downtime and associated losses resulting from business disruption, upset clients, unproductive workers, and distracted management.

Progent's billing policy for remote support is designed to get the most out of your network support investment. Progent charges per minute for telephone-based assistance, so you are charged exclusively for the services that you actually get. Unlike typical online support firms, Progent asks for no startup charge or minimum fees. Progent's per-minute granularity and clean policy for billing do away with situations where speedy. minor solutions manage to turn into large bills. Progent's skill at handling problems efficiently results in your business conserving money.

Progent's Online Support Technologies
Through years of experience, Progent has refined an array of optimized tools and field-proven processes that allow the highest degree of efficiency for remote engineering help and repair for small company computer systems. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading vendors such as Microsoft, Cisco, Juniper, Sonicwall and Watchguard. Protected VPN connectivity allows the experts of Progent's remote service group to interface to your system remotely without breaching corporate security.

Progent's highly evolved customer support reporting system maintains thorough documentation of the support that Progent's customers have been provided. Progent's team engineers have the benefit of the records of support delivered to every Progent customer by any engineer. This database of problems and repairs is stored as a readily searchable internal knowledge base that permits Progent's remote support engineers to communicate their knowledge with the whole team to make sure that the quality of Progent's support improves daily. Progent's high-level accreditations and working associations with major vendors such as Cisco and Microsoft permit access to additional vast support knowledge bases and allow quick response from manufacturers' in-house support staff so Progent's online service specialists can find the best solutions quickly.

Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's phone services in Oklahoma City or anywhere in Oklahoma or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical need for network support, visit Immediate Emergency Support.

Remote Network Support Services Provided by Progent
Progent's phone-based support engineers possess certified skills in an extensive array of products and technologies. This broad range of IT skills enables Progent's engineers to handle practically any crisis likely to crop up in a small company network. Credentials earned by Progent consultants in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, CCVP, and Design Professional.

To support companies with mixed-operating system networks, Progent also offers the skills of consultants who have high-level Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include CISM Engineers, Certified Information Systems Security Professional (CISSP) experts, and ISSAP consultants.

Phone-based technical support services provided by Progent to clients in Oklahoma City and throughout the state of Oklahoma include:

  • UNIX/Linux, Solaris, and macOS and OS X Support Services
    Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services address a wide array of computer technology including system architecture, messaging solutions, network and operational security, UNIX and Windows coexistence, virtual server products for server economization and easy management, and transitioning from legacy applications to the latest Windows or Linux environments. Progent's team-oriented methodology for resolving technical problems promotes quick escalation, if necessary, to consultants with task-relevant expertise to handle challenging situations. This expedites solutions of critical problems, minimizes lost productivity, and lowers service costs.

    Progent's UNIX and Linux support engineers can provide urgent phone-based assistance for analyzing problems affecting UNIX, Linux, or Solaris systems based on popular variants of UNIX including:

    Important Linux versions for which Progent can provide expertise include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for Complex Network Problem Solving
    Cisco Engineers for Oklahoma City, OklahomaThe Cisco Certified Internetwork Expert (CCIE) certification is the premier accreditation for network infrastructure consultants, and validates a consultant's network technology knowledge at the master level. CCIEs know how to deal with the most intractable issues occurring in network infrastructure planning, integration, administration, security, and repair. Cisco CCIEs operate with the highest priority with Cisco's internal support staff in isolating problems with Cisco IOS Software network management utilities and developing alternate approaches or identifying software patches. Cisco qualified CCIEs offer excellent value because their depth of expertise enables them to solve even the most difficult problems rapidly. In common cases, less experienced consultants can struggle for many hours or even days with the same problems that a Cisco-qualified CCIE can fix in minutes. Few support providers make Cisco-qualified CCIEs accessible to help small and medium sized businesses. Progent can provide fast phone contact with a Cisco authorized CCIE so you can receive timely support for complex network infrastructure problems that are impacting worker efficiency but are outside the scope of your regular IT service group or consultant. Progent's Cisco CCIE support experts can communicate with your computer system via state-of-the-art on-line troubleshooting technology to provide quick, secure, and affordable analysis and repair. Progent's Cisco CCIEs offer consulting for all of Cisco's industry-leading family of infrastructure devices including PIX 500 Firewalls and ASA 5500 Series Firewalls, Catalyst FWSM modules, protected high-speed and IS routers, wireless access points, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) phones and systems, Catalyst switches, plus Virtual Private Network (VPN) products.

  • Certified MS Windows Support
    Microsoft Windows Support for Oklahoma City, OklahomaProgent's Microsoft-qualified remote support engineers can deliver network troubleshooting and IT assistance for the complete line of Microsoft server technologies. Progent is a Microsoft Partner and can provide your company the assistance of support engineers who can assist you with a wide range of platform support services such as Windows Server 2012 R2 planning and deployment, Windows Server 2008 R2 set up, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 configuration, Exchange Server 2010 management, SharePoint 2013 development, Microsoft Skype for Business Server migration support, Microsoft Lync Server 2013 management and Microsoft Communications Server troubleshooting, Microsoft Forefront Threat Management Gateway 2010 administration and ISA Server 2006 migration, SQL Server 2016 migration and development and Microsoft SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring, Project Server and Server Online training, SBS Server 2011 consulting, and Windows Essentials migration and cloud integration.

    Progent in addition can deliver a wide range of online desktop support including Windows 7 migration support, moving to 64-bit workstation applications, configuring Microsoft Office 2010, and streamlining workstation deployment.

  • CISSP and ISSAP Qualified System Security Engineers
    CISSP Qualified Network Security Engineers for Oklahoma City, OklahomaProgent's certified CISM and CISSP security consultants offer a range of system protection services that can strengthen the protection of your UNIX, Linux, Sun Solaris, Apple Mac or Windows environment against attacks or assist your company to recuperate quickly after a serious breach. Security consulting services available from Progent include: in depth security audits utilizing utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and software from Metasploit and Hydra; fast recovery from virus and worm assaults; setting up firewalls; designing secure architectures for off-site and mobile connectivity; guarding your messaging infrastructure against spam and DHA attacks; and establishing 24x7 proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced remote consulting support to help companies of all sizes connect their information networks with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist you to plan and manage cost-effective ecosystems that can include Windows and Linux systems and applications in either cloud-based systems or in hybrid architectures that combine local resources as well as public clouds. To help you to incorporate public clouds with networks, Progent can provide a range of public cloud integration support services such as Office 365 integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has over 15 years of background providing advanced consulting services remotely, and Progent can make sure you complete your cloud migration initiatives on schedule and within your budget.
Special Consulting Programs Offered by Progent
Progent can provide the skills of seasoned online consulting experts for contract IT projects that small companies often request. Progent's rates for ongoing development or consulting projects are determined according to the level of expertise of the consultants involved. Progent's experience with these important areas of computer technology allows customers to execute major initiatives within budget and on time. Progent's project-based remote engineering solutions include:
  • Help Desk Services
    Progent's Call Center programs for small companies with networks that incorporate UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft platforms include full-service Help Desk Call Center outsourcing, Virtual Helpdesk support services, and Call Center process consulting. Progent's Help Desk Call Center outsourcing services are a convenient solution for smaller organizations who don't have the money or time to build and maintain an in-house Help Desk Call Center but who require quick access to a reliable Call Center with proficient phone assistance plus the technical depth to escalate complex trouble tickets to advanced engineers.

    Progentís Virtual Help Desk Call Center is intended for larger companies and acts as a seamless extension of your established Help Desk organization. Progent's Virtual Help Desk can act as an escalation option for the most difficult network problems, or be ready in those instances when your other support engineers are too busy.

    Progent's Help Desk consulting expertise can assist you in building an efficient new Call Center or improving your existing one, selecting or modifying Help Desk software to meet the particular demands of your corporation, or providing temporary phone support personnel to supplement your existing Help Desk resources during demanding situations like software migrations, mass upgrades, or installing brand new business software.

    Progent's Help Desk Call Center staff of experienced network professionals provides your workers in Oklahoma City or anywhere in the state of Oklahoma fast communication with an efficient network service resource with extensive background delivering phone help and remote diagnostics for IT systems based on UNIX/Linux, Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's focus is to give the Help Desk the reputation as a solid enabler of company productivity, and Progent's policy is to resolve and not merely track network issues.

  • Applications Support: Training, Development, and Integration
    Progent's Applications Experts Group provides phone-based and in-depth consulting support and training in specific business application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can deliver consulting expertise, custom programming, and training for familiar Microsoft applications including CRM, Project, Office Word, and Excel. For additional information concerning Progent's expertise, customization, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Business Application Experts Team.

    Progent's Apple Mac professionals can support the creative aspect of Macintosh systems by offering remote consulting support and education in imaging, audio, and motion video. Progent's consultants offer help in a range of Apple Mac creative tools including Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with common procedures such as scanning or digitizing audio/video or setting up an audio/video post production lab.

    Online Network Monitoring Services
    Progent can provide businesses in Oklahoma City, or anywhere in the state of Oklahoma, remote computer system monitoring services based on MS Operations Manager network monitoring and reporting, enhanced by Progent to suit your environment so your IT maintenance is proactive and automated. By uncovering emerging trouble spots before they result in downtime, system monitoring can minimize stressful and costly information system failures. Progent can also deploy server and infrastructure monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Solaris, or Apple macOS and OS X environments, Microsoft Windows networks, or environments based on a variety of operating systems.

How Your Oklahoma City Company Can Contact Progent's Remote Technical Support Professionals
To contact Progent about urgent phone-based help with UNIX/Linux, Sun Solaris, or macOS and OS X computer systems, go to Progent's Emergency Phone-Based Help, call 1-800-993-9400, or visit Contact Progent.

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