Urgent Remote Support for Oklahoma City UNIX or Linux NetworksFor small businesses in Oklahoma City or anywhere in Oklahoma, Progent offers help for information systems based on UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that include a combination of UNIX and Microsoft Windows platforms. Progent has delivered remote support to businesses in all 50 states in the United States. (Refer to Progent's customer recommendations). In addition, Progent offers the expertise of CCIE-qualified engineers for complex connectivity problems, plus the services of CISA and CISSP-accredited security consultants to help with high-level security architecture and disaster recovery preparedness.

Progent's remote support engineers represent exceptional value due to the fact that they have the practical background and the sophisticated technology to solve most network problems rapidly. This reduces immediate costs because solutions take up a smaller number of chargeable consulting minutes. Remote support also eliminates the expense of sending a consultant to your site. Your organization saves even more in incidental expenses by minimizing or avoiding system outages and associated losses due to business disruption, disgruntled clients, unproductive employees, and distracted executives.

Progent's pricing policy for remote support is designed to get the most out of your network support investment. Progent bills per minute for telephone-based assistance, so you are billed only for the support that you actually get. In contrast to many remote support companies, Progent imposes no startup surcharge or minimum fees. Progent's one-minute granularity and simple model for billing prevent situations where fast solutions somehow turn into major bills. Progent's skill at solving problems quickly translates into your company conserving cash.

Progent's Remote Service Technologies
Over the years, Progent has developed an array of customized tools and proven methodologies which allow the maximum level of effectiveness for remote technical support and repair for small and midsize company information systems. Progent provides safe Virtual Private Network support for gateways from multiple leading vendors including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN access permits the engineers of Progent's Technical Response Center to link to your company's computer system remotely without breaching system security.

Progent's proprietary technical support database application keeps comprehensive records describing the support that Progent's customers have received. Progent's authorized engineers have access to the details of assistance rendered to each Progent client by every engineer. This database of issues and responses is stored as a readily accessible proprietary database that allows Progent's remote support experts to share their experiences with the whole team to make sure that the quality of Progent's support services improves over time. Progent's high-level accreditations and working relationships with key technology companies including Cisco and Microsoft permit access to other vast technical databases and allow priority access to manufacturers' internal product engineers with the result that Progent's remote consulting experts are able to come up with optimal resolutions quickly.

Initiate Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's remote support in Oklahoma City or anywhere in Oklahoma or to find out more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for IT support, visit Immediate Emergency Support.

Remote Technical Services Provided by Progent
Progent's phone-based network support professionals have advanced credentials in an extensive array of disciplines. This wide range of technical skills permits Progent's engineers to manage virtually any emergency that may take place in a small or midsize company network. Certifications earned by Progent support experts in UNIX/Linux platforms include Sun Solaris SCNA, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials earned by Progent technical support experts include Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate, Security Professional (CCSP), CCVP, and Design Professional.

To support customers with multi-platform environments, Progent also offers the support of engineers who have advanced Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include CISM consultants, Certified Information Systems Security Professional specialists, and ISSAP consultants.

Remote support available from Progent to clients in Oklahoma City and throughout the state of Oklahoma include:

  • UNIX, Linux, Sun Solaris, and macOS and OS X Expertise
    Progent's UNIX/Linux, Solaris, and macOS and OS X phone-based consulting services address a wide array of computer technology such as system infrastructure, email systems, system and process security, UNIX/Linux and Microsoft Windows integration, virtual server products for server economization and simplified administration, and migration from legacy systems to current Windows or Linux environments. Progent's group-based methodology for resolving technical problems promotes fast escalation, if necessary, to consultants with appropriate experience to tackle complex scenarios. This accelerates repair of critical problems, minimizes lost productivity, and cuts service costs.

    Progent's UNIX/Linux consultants can provide urgent phone-based help for analyzing anomalies within UNIX/Linux networks powered by popular derivatives of UNIX such as:

    Major Linux variants for which Progent can provide expert support include:

  • Contact a Cisco Certified Internetwork Expert (CCIE) for High-level Infrastructure Troubleshooting
    Cisco Infrastructure Consultants for Oklahoma City, OklahomaThe Cisco Certified Internetwork Expert certification is the top recognition for network infrastructure engineers, and validates an individual's networking knowledge at the expert level. CCIEs know how to resolve even the most stubborn problems surrounding network infrastructure planning, deployment, administration, security, and problem solving. Cisco qualified CCIEs work with the highest priority with Cisco's in-house support staff in isolating problems with Cisco IOS network administration tools and developing workarounds or locating software patches. Cisco CCIEs provide excellent cost-effectiveness since their deep experience permits them to solve the most difficult problems rapidly. In typical cases, less seasoned engineers can struggle for many hours or days with identical problems that a CCIE can dispose of in a few minutes. Few service providers make Cisco CCIEs available to help small and medium sized companies. Progent offers quick phone contact with a CCIE so you can receive immediate support for complex network issues that are hurting business efficiency but are outside the scope of your regular IT service personnel. Progent's Cisco-qualified CCIE engineers can connect to your environment via sophisticated on-line support technology to perform efficient, safe, and economical analysis and remediation. Progent's CCIEs can provide expertise in the entire range of Cisco's industry-leading selection of networking appliances such as PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Modules, protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, VoIP phones and systems, Catalyst Series switches, plus Virtual Private Network products.

  • Authorized MS Windows Expertise
    Windows Experts for Oklahoma City, OklahomaProgent's Microsoft-qualified online service professionals can provide computer troubleshooting and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your company the expertise of consulting engineers who can assist your company with a broad variety of technology support including Windows Server 2012 R2 integration, Windows Server 2008 R2 installation, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 management, SharePoint 2013 design, Skype for Business Server planning and deployment consulting, Microsoft Lync Server management and Office Communications Server 2007 upgrade, Forefront Threat Management Gateway 2010 management and ISA Server maintenance, Microsoft SQL Server 2016 integration and programming and SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server and Server Online training, SBS Server 2011 consulting, and Windows 2012 R2 Essentials cloud integration.

    Progent in addition offers a wide range of remote desktop support and troubleshooting services including Windows 7 integration, preparing for to 64-bit workstation software, integrating Microsoft Office 2010, and automating PC desktop image creation.

  • CISM and CISSP Qualified System Security Engineers
    CISSP Certified Network Security Consultants for Oklahoma City, OklahomaProgent's certified CISM and CISSP network security consultants can provide a range of security solutions that can enhance the defenses of your UNIX/Linux, Sun Solaris, Mac or Microsoft Windows network against assaults or help your business to clean up quickly after a serious breach. Security consulting services available from Progent cover comprehensive security evaluation utilizing utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Solar Winds tools and Netcat; fast cleanup after virus and worm assaults; integrating firewalls; designing safe architectures for off-site and mobile access; defending your messaging infrastructure against viruses, spam and DHA attacks; and initiating round-the-clock network monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent can provide expert remote consulting support to help companies of all sizes integrate their networks with popular public clouds including Microsoft Azure and Amazon AWS. Progent can help your it team to design and administer hybrid ecosystems that support Windows and Linux operating systems and applications in either cloud-only solutions or in hybrid topologies that combine physical resources along with public cloud services. To assist you to integrate public cloud services with physical datacenters, Progent can provide a variety of public cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud solutions, Amazon Web Services hybrid cloud migration, and Amazon Web Marketing Service programming and debugging. Progent has more than 15 years of background delivering advanced consulting support remotely, and Progent can make sure you complete your cloud integration projects quickly and affordably.
Special Consulting Services Available from Progent
Progent can provide the skills of seasoned online consulting experts for special IT projects that small businesses frequently need. Billing charges for ongoing development or consulting projects are set based on the qualifications of the engineers required. Progent's background in these important fields of information technology enables clients to execute critical projects within budget and on time. Progent's project-based remote engineering solutions include:
  • Call Center Services
    Progent's Call Center support alternatives for small and midsize companies with networks that incorporate UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft technology include comprehensive Help Desk outsourcing, Virtual Helpdesk services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing support services are a convenient solution for small companies who lack the money or time to build and maintain an in-house Help Desk Call Center but who want quick response from an efficient Help Desk with professional telephone support as well as the in-depth expertise to escalate the most challenging trouble tickets to high-level engineers.

    Progentís Virtual Help Desk Call Center is intended for bigger companies and serves as a transparent extension of your current Helpdesk organization. Progent's Virtual Call Center can act as an escalation option to resolve complex computer system problems, or be available in overflow situations when your other service providers are overwhelmed.

    Progent's Help Desk consulting support can support you in creating an effective new Help Desk Call Center or revamping your established one, evaluating or enhancing Help Desk software to handle the special needs of your company, or adding occasional phone support personnel to supplement your existing Help Desk group during unusually busy scenarios like software migrations, mass updates, or installing brand new applications.

    Progent's Help Desk Call Center staff of seasoned network experts provides your workers in Oklahoma City or anywhere in the state of Oklahoma instant communication with a dependable technical support group with years of experience providing telephone-based consulting and online diagnostics for IT systems based on UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Call Center the reputation as a solid driver of business productivity, and Progent's goal is to resolve instead of simply track technical problems.

  • Applications Support: Education, Programming, and Problem Solving
    Progent's Applications Experts staff can supply online professional consulting expertise and education in special business application fields including ERP, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver consulting expertise, programming, and education for familiar Microsoft business applications such as CRM, MS Office Project, Microsoft Word, and MS Office Excel. For more information about Progent's consulting, custom development, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Group.

    Progent's Apple Mac professionals can promote the creative elements of Macintosh systems by providing phone-based help services and education in graphics, audio, and video. Progent's consultants offer help in a variety of Macintosh programs including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also help you with common projects such as capturing or digitizing audio/video or establishing an audio/video production lab.

    Remote Network and Server Monitoring Services
    Progent offers companies in Oklahoma City, or anywhere in the state of Oklahoma, online computer system monitoring services based on MS System Center Operations Manager network monitoring and reporting, customized by Progent to fit your business so that your computer support is proactive and automated. By spotting emerging problems before they expand into network outages, proactive monitoring can ward off inconvenient and costly network crises. Progent can also deploy network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X environments, Microsoft networks, or networks that incorporate multiple operating systems.

How Your Oklahoma City Company Can Contact Progent's Online Support Experts
To contact Progent about urgent phone-based support with UNIX/Linux, Solaris, or macOS and OS X networks, go to Progent's Urgent Phone-Based Support, call 1-800-993-9400, or refer to Contact Progent.

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