Immediate Remote Technical Support for Oklahoma City UNIX, Linux, or Solaris SystemsFor small and midsize businesses located in Oklahoma City or anywhere in Oklahoma, Progent offers help for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a combination of UNIX and Windows platforms. Progent has delivered online troubleshooting to companies in all 50 states in the U.S. (See Progent's customer testimonials). Progent also can furnish the expertise of CCIE-qualified network specialists for complex connectivity issues, plus the services of CISSP-accredited security consultants to handle advanced security design and disaster recovery preparedness.

Progent's remote support services offer excellent leverage due to the fact that they have the real-world background and the advanced technology to resolve the majority of network problems rapidly. This reduces direct expenses because service calls take up a smaller number of chargeable minutes. Online support also avoids the cost of sending a consultant to your site. Your organization saves even more in indirect costs by minimizing or eliminating network downtime and associated costs due to business disruption, upset customers and vendors, unproductive workers, and distracted management.

Progent's pricing policy for remote help is structured to maximize the impact of your IT service investment. Progent bills by the minute for phone assistance, so you are billed just for the support that you receive. Unlike many remote support organizations, Progent imposes no initialization charge or minimum payments. Progent's per-minute billing unit and clean model for billing prevent situations where fast fixes manage to turn into substantial invoices. Progent's skill at solving problems quickly results in your business conserving cash.

Progent's Online Service Technologies
Over the years, Progent has developed an array of customized tools and field-proven processes that allow the highest degree of effectiveness for online technical support and troubleshooting for small business computer networks. Progent offers secure Virtual Private Network support for gateways from multiple leading sources including Microsoft, Cisco, Juniper Networks, Netscreen and Watchguard. Protected VPN access permits the engineers of Progent's Technical Response Center to access your company's system remotely without compromising system security.

Progent's advanced service reporting system maintains comprehensive records of all support that Progent's customers have received. Progent's staff engineers have access to the history of support provided to each client by every Progent consultant. This history of trouble tickets and responses is organized as an easily searchable internal database that permits Progent's online technical engineers to communicate their knowledge company-wide to ensure that the quality of Progent's support services improves daily. Progent's advanced certifications and working relationships with major vendors such as Cisco and Microsoft make available other massive technical databases and permit fast access to vendors' internal engineering staff so Progent's online consulting experts can arrive at the best solutions quickly.

Get Remote UNIX, Linux, Solaris, or Apple macOS and OS X Network Assistance from Progent
To get started with Progent's phone services in Oklahoma City or anywhere in Oklahoma or to learn additional information about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have a critical requirement for network help, visit Immediate Urgent Support.

Online Support Services Provided by Progent
Progent's online network support engineers possess credentials in a comprehensive set of disciplines. This broad scope of technical skills permits Progent's engineers to address virtually any crisis likely to occur in a small or midsize company information system. Certifications earned by Progent engineers in UNIX-family technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials owned by Progent technical support experts include Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate, Security Professional (CCSP), Voice Professional (CCVP), and Design Associate.

To provide assistance to clients with mixed-OS environments, Progent also provides the support of consultants with high-level Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security specialists, and CISSP-ISSAP engineers.

Remote services Offered by Progent to companies in Oklahoma City and anywhere in the state of Oklahoma include:

  • UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
    Progent's UNIX, Linux, Solaris, and macOS and OS X remote consulting services cover a wide spectrum of information technology including system infrastructure, email solutions, network and process security, UNIX/Linux and Windows coexistence, VMware technologies for server economization and easy management, and migration from older applications to the latest Windows or Linux-powered solutions. Progent's group-oriented methodology for solving network problems enables quick escalation, if necessary, to engineers with appropriate experience to handle complex scenarios. This expedites solutions of critical problems, reduces lost productivity, and cuts support costs.

    Progent's UNIX/Linux support engineers can provide emergency remote assistance for resolving anomalies within UNIX, Linux, or Solaris networks powered by leading versions of UNIX including:

    Important Linux versions for which Progent can provide expert support include:

  • Contact a Cisco CCIE for Complex Infrastructure Problem Solving
    Cisco Engineers for Oklahoma City, OklahomaThe Cisco Certified Internetwork Expert credential is the highest recognition for network consultants, and indicates a person's networking skills at the master level. Cisco CCIEs know how to handle even the most difficult issues occurring in network infrastructure planning, integration, administration, protection, and repair. Cisco CCIEs can cooperate closely with Cisco's in-house engineers in isolating problems with Cisco IOS Software network administration tools and coming up with workarounds or identifying software patches. Cisco CCIEs are an excellent cost-effectiveness because their broad expertise enables them to solve even the most intractable problems quickly. In common instances, less seasoned engineers can wrestle for many hours or even days with identical problems that a Cisco-qualified CCIE can resolve in minutes. Few consulting providers make CCIEs accessible to support small and medium sized businesses. Progent offers quick telephone contact with a Cisco authorized CCIE so your company can get timely assistance for severe network infrastructure problems that are hurting business efficiency but are not within the scope of your ordinary computer maintenance group or consultant. Progent's CCIE consultants can interface to your network using state-of-the-art remote troubleshooting technology in order to provide efficient, safe, and affordable diagnosis and remediation. Progent's Cisco-qualified CCIEs can provide assistance with the complete line of Cisco's popular family of infrastructure products including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM modules, protected broadband and integrated services (IS) routers, Aironet wireless access points and bridges, Meraki cloud-managed Wi-Fi APs, wired and wireless Voice phones and systems, Catalyst Series switches, plus Virtual Private Network (VPN) products.

  • Authorized Microsoft Windows Expertise
    Windows Support for Oklahoma City, OklahomaProgent's Microsoft-certified remote support professionals can deliver network problem solving and IT help for all Microsoft server products. Progent is a Microsoft Certified Partner and can provide your company the assistance of support engineers who can assist your company with a wide range of platform support such as Windows Server 2012 R2 integration, Windows Server 2008 installation, Microsoft Exchange 2016 Server migration, Exchange 2013 configuration, Exchange 2010 management, SharePoint 2013 design, Microsoft Skype for Business Server migration consulting, Microsoft Lync Server 2013 management and Microsoft Office Communications Server troubleshooting, Forefront TMG administration and ISA Server 2006 migration, Microsoft SQL Server 2016 integration and programming and Microsoft SQL Server 2014 consulting, Systems Center Operations Manager (SCOM) resource monitoring and reporting, Project Server planning, Small Business Server support, and Windows Essentials migration and cloud integration.

    Progent in addition can deliver a full range of remote desktop support and troubleshooting services including Windows 7 migration support, upgrading to 64-bit desktop software, configuring Microsoft Office 2010, and automating PC desktop image creation.

  • CISSP, ISSAP, and CISM Qualified System Security Engineers
    CISSP Certified System Security Experts for Oklahoma City, OklahomaProgent's accredited CISSP and ISSAP network security consultants can provide a range of security solutions that can bolster the immunity of your UNIX/Linux, Sun Solaris, Apple Mac or Windows environment against attacks or assist your business to recover quickly after a serious breach. Security consulting services offered by Progent cover comprehensive security audits using utilities such as GFI LANguard Network Security Scanner, EEYE Vulnerability Scanner, and products from Solar Winds tools and Nikto; rapid cleanup after virus and worm attacks; configuring firewalls; building safe mechanisms for off-site and mobile access; defending your email infrastructure from viruses, spam and directory harvest attacks; and establishing round-the-clock proactive monitoring.

  • Hybrid Cloud Integration
    Azure Integration ConsultantsProgent offers advanced remote support to help organizations of any size connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and administer hybrid ecosystems that support Windows and Linux systems and apps in either cloud-only solutions or in hybrid network models that seamlessly combine physical resources along with public clouds. To assist you to integrate public cloud services with physical datacenters, Progent offers a variety of cloud migration services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud solutions, Amazon Web Services hybrid cloud integration support, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience delivering high-level consulting services online, and Progent can make sure you successfully carry out your cloud migration projects quickly and affordably.
Special Consulting Services Offered by Progent
Progent offers the skills of seasoned remote consulting professionals for contract IT projects that small businesses often request. Billing rates for ongoing consulting tasks are determined according to the level of expertise of the engineers required. Progent's background in these special areas of information technology allows clients to complete critical projects economically and on time. Progent's project-based online consulting solutions include:
  • Help Desk Call Center Expertise
    Progent's Help Desk Call Center support programs for small companies with networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products include comprehensive Help Desk outsourcing, Virtual Helpdesk support services, and Helpdesk consulting. Progent's Call Center outsourcing services are designed for small businesses who don't have the money or time to assemble and manage an internal Help Desk Call Center but who need quick response from an effective Call Center with professional phone support as well as the technical depth to escalate the most challenging trouble tickets to high-level consultants.

    Progentís Virtual Call Center is intended for larger companies and operates as a transparent addition to your established Helpdesk staff. Progent's Virtual Call Center can act as an escalation resource to resolve the toughest network problems, or be available in hectic instances when your other support engineers are overwhelmed.

    Progent's Help Desk consulting support can aid you in building an efficient new Help Desk Call Center or enhancing your existing one, identifying or enhancing Call Center application software to handle the special demands of your company, or providing occasional online personnel to supplement your in-house Help Desk resources during demanding scenarios like software migrations, major upgrades, or rolling out brand new business software.

    Progent's Call Center team of veteran network consultants offers your clients in Oklahoma City or anywhere in the state of Oklahoma instant access to an efficient network service resource with substantial experience providing phone consulting and online repair service for networks based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft products. Progent's focus is to earn the Help Desk Call Center the reputation as a solid contributor to company performance, and Progent's goal is to resolve rather than merely record technical issues.

  • Business Applications Services: Education, Customization, and Troubleshooting
    Progent's Applications Experts Group provides online and in-depth engineering support and education in key business application areas including Enterprise Requirements Planning, MRP, accounting system customization, and CRM. Progent also offers consulting, custom programming, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Office Project, MS Office Word, and MS Office Excel. For more about Progent's consulting, custom programming, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Applications Experts Team.

    Progent's Mac professionals can promote the imaginative aspect of Macintosh computing by providing remote consulting support and education in graphics, sound, and motion video. Progent's consultants can provide assistance in a large selection of Apple Mac programs such as Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, and Adobe After Effects. Progent's Mac experts can also assist you with common procedures like scanning or digitizing audio or video or setting up an audio/video post production facility.

    Online Network and Server Monitoring Support
    Progent offers businesses in Oklahoma City, or anywhere in the state of Oklahoma, online network monitoring support based on MS Operations Manager network monitoring, enhanced by Progent to fit your business so your network maintenance is proactive and automated. By exposing possible trouble spots before they cause downtime, remote monitoring can minimize disruptive and expensive service breakdowns. Progent can also deploy system monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or environments that incorporate a mix of platforms.

How Your Oklahoma City Business Can Contact Progent's Online Service Professionals
To get in touch with Progent about urgent phone-based assistance with UNIX, Linux, Solaris, or macOS and OS X networks, visit Progent's Urgent Remote Help, call 1-800-993-9400, or visit Contact Progent.

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