Immediate Remote Support for Oklahoma City Networks
Immediate Online Technical Support for Oklahoma City SystemsFor organizations located in Oklahoma City or anywhere in Oklahoma, Progent provides online support for information systems based on any combination of Microsoft Windows, Cisco, Mac OS X, or Linux technology. Progent's Microsoft certified engineers have delivered remote support to businesses in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-qualified network specialists to solve challenging infrastructure issues, plus the assistance of CISSP-accredited security consultants to handle advanced security architecture and diagnostic jobs.

Progent's online support engineers offer excellent leverage because they possess the real-world experience and are equipped with the advanced tools required to resolve the majority of network issues quickly. This reduces direct costs because solutions require minimal billable consulting minutes. Online support also avoids the expense of sending a consultant to your location. Your organization saves even more with incidental expenses by reducing or avoiding system outages and associated losses stemming from business discontinuity, disgruntled customers and vendors, idle employees, and distracted executives. Progent's extensive remote consulting know-how is particularly valuable for businesses that are dependent on public clouds for critical network infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite tech support may not be an option.

Progent's pricing model for online support is designed to stretch your network support dollar. Progent bills on a per-minute basis for phone consulting, so you owe exclusively for the support that you actually get. In contrast to many remote service companies, Progent asks for no initialization charge or minimum fees. Progent's one-minute billing unit and clean policy for pricing prevent situations where speedy. minor fixes manage to end up as big tabs. Progent's penchant for dealing with technical issues quickly means you saves money.

Progent's Remote Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned an array of optimized technologies and proven methodologies which permit the highest level of effectiveness for remote engineering help and repair for information networks of all sizes. Progent provides secure VPN support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity enables the engineers of Progent's online support team to link to your network remotely without breaching system security.

Progent's advanced customer support database application stores extensive histories of all service that Progent's clients have received. Progent's staff consultants have the benefit of the details of services provided to every Progent customer by any Progent engineer. This database of trouble tickets and repairs is structured as a readily accessible internal database that allows Progent's online technical experts to communicate their knowledge with the whole team to ensure that the value of Progent's support grows over time. Progent's advanced certifications and working relationships with key vendors including Cisco and Microsoft open up additional extensive technical support databases and permit priority response from vendors' in-house product engineers so Progent's online service specialists can find optimal solutions promptly.

Online technical support services available from Progent to clients in Oklahoma City and throughout the state of Oklahoma include:

ProSight Flat-rate Managed Services for Small and Medium Size Organizations
Progent offers a family of low-cost, fixed-price managed services intended to enable small and mid-size businesses to utilize the same cutting-edge technology used by some of the world's top enterprises. Progent's ProSight portfolio of network monitoring and management services covers all critical areas of modern networking such as email content filtering, threat defense based on machine leaning, cloud-based backup/recovery, network infrastructure health monitoring, VM cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top information security vendors to deliver centralized control and comprehensive protection for your email traffic. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your vulnerability to external threats and conserves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper level of analysis for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam protection, DLP, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more details, visit Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis tools to guard endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the complete malware attack lifecycle including blocking, detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed service for secure backup/disaster recovery. For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables rapid recovery of critical data, apps and VMs that have become lost or corrupted as a result of hardware failures, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, whenever needed, can assist you to restore your business-critical information. Read more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and inexpensive for smaller businesses to diagram, track, enhance and troubleshoot their connectivity appliances such as routers, firewalls, and load balancers plus servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are kept updated, copies and displays the configuration information of virtually all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can knock hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that require critical software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so that all potential problems can be addressed before they can disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host set up and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to an alternate hardware solution without requiring a time-consuming and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect data related to your network infrastructure, processes, business apps, and services. You can instantly find passwords or serial numbers and be alerted about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as half of time thrown away searching for critical information about your network. ProSight IT Asset Management features a centralized location for storing and collaborating on all documents related to managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and associating IT information. Whether youíre planning improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to get an objective assessment of the health of their network. Powered by a selection of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your core network devices adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory (AD) environment. Both also include one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier management, better compliance with information security requirements, higher utilization of network assets, quicker problem resolution, more reliable backup and restore, and higher availability. See more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent information assurance expert. The fact-finding interview is designed to help evaluate your organization's ability to block or recover rapidly after a ransomware incident. Progent will work with you personally to gather information concerning your current antivirus tools and backup system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient AV and backup system that meets your company's needs. For more information, refer to Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting experts for special information technology programs. Progent's charges for ongoing consulting projects are set according to the level of expertise of the engineers involved. Progent's experience with these special fields of information technology allows clients to execute major initiatives economically and on schedule. Progent's project-based online engineering solutions include:

  • Call Center Expertise
    Progent's Help Desk Call Center support alternatives for companies with networks that incorporate Windows, Cisco, Mac OS X, UNIX, or Linux products include full-service Call Center outsourcing, virtual Helpdesk services, and Help Desk process consulting. Progent's Help Desk Call Center outsourcing support services are intended for businesses who don't have the budget to assemble and manage an in-house Help Desk Call Center but who need quick communication with a dependable Help Desk Call Center with proficient telephone support as well as the ability to escalate the most challenging tasks to high-level engineers.

    Progentís Virtual Help Desk is intended for bigger businesses and serves as a seamless supplement to your current Help Desk resources. Progent's Virtual Call Center can serve as a an escalation resource to handle the most difficult network challenges, or be ready in those situations when your other service providers are overwhelmed.

    Progent's Help Desk team of veteran information technology consultants gives your customers in Oklahoma City or anywhere in the state of Oklahoma immediate assistance from a large network service resource with extensive background delivering phone help and remote diagnostics for networks powered by Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux components. Progent's focus is to give the Help Desk Call Center the reputation as a solid enabler of company productivity, and Progent's aim is to solve rather than merely track technical issues.

  • Business Applications Support: Training, Development, and Problem Solving
    Progent's Applications Experts Team can supply remote and in-depth engineering support and training in key business application fields such as ERP, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom development, and training for popular Microsoft business applications including CRM, MS Project, Word, and Office Excel. For more information concerning Progent's consulting, customization, and training services, go to Progent's Applications Experts Team.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; seamless management of heterogeneous environments that include Linux, Hyper-V and VMware; and better cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts offer world-class remote and onsite support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new implementation of System Center 2016, expand or tune an existing one, upgrade smoothly from an earlier version of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent can deliver businesses in Oklahoma City, or anywhere in the state of Oklahoma, online hybrid network monitoring by providing System Center 2016 Operations Manager (SCOM) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to accommodate your environment so that your IT maintenance is proactive rather than reactive. By anticipating possible issues before they expand into full-scale emergencies, automated monitoring can minimize inconvenient and expensive information system failures. Progent can also deploy network monitoring utilities like Nagios and MRTG to diagnose UNIX/Linux, Solaris, or Apple Mac systems, Microsoft Windows environments, or networks that support a combination of operating systems.
How Your Oklahoma City Company Can Contact Progent's Remote Technical Support Experts
To get in touch with Progent about urgent phone-based assistance with Windows, Mac OS X, or Linux/UNIX computer systems, visit Progent's Nationwide Online Support, call 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Oklahoma City or throughout the state of Oklahoma, Progent's phone-based computer support specialists are ready to provide effective and economical IT help the moment your company requires it. More than a decade of offering online technical assistance has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to acquire high-end troubleshooting capability and to refine remote access tools to repair network problems rapidly while eliminating the expense and lost productivity associated with in-person support visits.

Even if your Oklahoma City company relies on a regular freelance support technician or employs an in-house organization that can deal with ordinary computer problems, Progentís Microsoft and Cisco certified engineers are available to provide an easy and transparent remote extension of your on-site resources for situations when your usual service personnel either don't have the time or the knowledge to solve sudden network emergencies or especially challenging integration projects.

Advantages of Progent's IT Support for Organizations in Oklahoma City
Progent's online IT consulting services allow your Oklahoma City company to experience the advantages of immediate, enterprise-level network support without the cost of managing an in-house IT staff. Your network will derive greater business worth by becoming increasingly reliable, productive, and protected. Benefits to your business include:

  • Convenient virtual expansion of your on-site IT resources
    With most businesses in Oklahoma City and throughout Oklahoma, nearby network support resources, whether made up of independent consultants or an in-house IT staff, can handle typical network issues. On the other hand, serious problems can strike when your regular support personnel are overstretched or unavailable, and some trouble may involve IT products that is unfamiliar to your onsite support technicians. In these situations, Progent's on-call support professionals offer an easy, quick, and economical solution to augment your local resources and to transfer valuable knowledge to increase your ability to handle downstream problems locally.

  • Reduced Reliance on Individual Service Providers
    For IT maintenance, smaller businesses often rely on individual freelance service providers. Although freelance service people have less internal costs than big consulting firms and can afford to charge lower rates, they are sometimes overbooked, making it hard to respond quickly to crisis situations. If an independent service provider is busy with another customer, sick, on vacation, or in class, the absence of fallback help may force your company to wait for assistance during an IT crisis. As your business expands, system unavailability and problems with critical applications are more expensive. The budget you thought you were conserving on an independent can be eaten up quickly by reduced productivity. Progent provides a dependable source of backup support experts to insure your IT system is always available.

  • Create a Scalable Foundation for Seamless Growth
    Companies typically start with an IT system implemented on a shoestring budget. Lacking a strong infrastructure, band-aid fixes can get piled on top of an unstable foundation. As a network grows, stability and scalability issues can impede the success of the organization. These badly designed environments need careful assessment, smart strategic planning, and extensive IT expertise to evolve to a network architecture that can offer the stable foundation to handle critical business demands and facilitate future expansion.

  • Interact with Solution Providers Instead of Technology Resellers
    Smaller organizations need advice and technical education to negotiate an increasingly complicated maze of technology options capable of accelerating business success and improving efficiency. These companies hardly need a computer engineer who is motivated to sell a specific vendor's technology. IT support and product selling can lead to a situation where the recommended solution is designed around a predetermined product instead of the true needs of a client. Progent avoids these conflicts of interest by selling only services rather than products. This allows Progent to match technical consulting with the best interests of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's staff size, range of technical experience, fine tuned remote support software, and understanding of enterprise networking allow offices to escape the limitations of exclusive dependence on smaller consulting organizations, independent freelance service providers, or limited internal resources.

Progent stands out by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average more than ten years of hands-on industry experience, at the front lines of network support, executing a wide range of IT tasks for a large mix of clients. Every Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting team. This means that you get not just expert technical capability, but also a support engineer with field-tested methods for applying computer knowledge to fix actual IT problems efficiently.

  • Value Pricing
    Progent's pricing model is to charge for phone service and on-premises visits by the minute. As a result, you are billed just for received services. Progent does not impose a higher rate for after-hours or emergency support, and inside California or in areas where Progent provides on-site support, Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no startup charge and asks no retainer for support services provided during regular working hours. Many service organizations demand large minimum payments or charge for each quarter hour or longer. Progent's one-minute granularity avoids big bills for fast repairs so you will not be forced to allow simple problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has developed a sophisticated support reporting system that stores and organizes detailed documentation for all billed services. Unlike many freelance consultants or small service firms who provide minimal documentation or specifics of services done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent consultant has use of the support documentation transmitted by every consultant to every customer. The discipline of documenting and organizing service records results in more effective service and eliminates a slew of typical misfortunes such as when a service customer is virtually held captive to a consultant who refuses to release the keys to the kingdom.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few support firms to provide 24x7 network monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory rather than reactive. By anticipating potential problems before they result in lost productivity, system monitoring can save your information network from stressful and costly availability losses.
How Does My Business Start Receiving Remote Computer Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for IT support, visit Immediate Network Support.















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