Immediate Online Help for Oklahoma City IT Networks
Urgent Phone Help for Oklahoma City NetworksFor companies located in Oklahoma City or anywhere in Oklahoma, Progent provides online support for computer systems based on Microsoft Windows, Cisco, Macintosh, or Linux platforms. Progent's Microsoft certified engineers have delivered online troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to handle challenging infrastructure problems, as well as the assistance of CISA and CISM-certified security consultants to handle high-level security architecture and troubleshooting jobs.

Progent's remote technical support experts offer excellent leverage due to the fact that they have the practical background and have access to the advanced technology required to resolve the majority of information system problems rapidly. Efficient support reduces direct expenses because service calls accumulate fewer chargeable consulting minutes. Online support also avoids the cost of sending a consultant to your site. Your company saves even more in indirect expenses by minimizing or eliminating system downtime and associated costs resulting from business discontinuity, upset customers and vendors, idle employees, and distracted management. Progent's advanced remote consulting know-how is particularly helpful for organizations that are dependent on public clouds for critical infrastructure or applications such as Microsoft Azure, Amazon AWA, or Exchange Online, where on-premises IT support may not be useful.

Progent's billing model for online help is structured to leverage your network support dollar. Progent charges by the minute for telephone-based assistance, so you are invoiced exclusively for the services that you actually get. In contrast to many remote service companies, Progent asks for no startup surcharge or minimum job duration. Progent's per-minute granularity and clean model for pricing avoid situations where speedy. minor repairs somehow end up as large bills. Progent's penchant for handling problems quickly means your business spends less money.

Progent's Remote Consulting and Troubleshooting Services
Through years of experience, Progent has mastered a collection of customized technologies and field-proven processes that permit the maximum level of effectiveness for remote help and troubleshooting for information networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of popular vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the engineers of Progent's remote service group to connect to your computer system without breaching corporate security.

Progent's sophisticated technical support reporting application maintains extensive documentation of all service that Progent's clients have received. Progent's authorized consultants have access to the details of support delivered to every client by every engineer. This history of anomalies and fixes is stored as a conveniently exploitable support knowledge base that enables Progent's online support professionals to share their experiences with the whole team to ensure that the effectiveness of Progent's support improves daily. Progent's extensive list of accreditations and close relationships with important vendors including Cisco and Microsoft open up other vast support knowledge bases and permit fast access to vendors' internal support staff with the result that Progent's remote consulting experts can find the most efficient resolutions promptly.

Online services provided by Progent to companies in Oklahoma City and anywhere in the state of Oklahoma include:

Special Consulting Services Available from Progent
Progent offers the services of seasoned online consulting experts for contract information technology programs. Progent's rates for ongoing consulting projects are determined according to the qualifications of the engineers required. Progent's background in these special fields of computer technology allows clients to complete critical initiatives economically and on time. Progent's project-based online consulting services include:
  • Help Desk Expertise
    Progent's Help Desk Call Center service offerings for organizations with environments that incorporate Microsoft, Cisco, Apple Mac OS X, UNIX, or Linux platforms include full-service Help Desk outsourcing, virtual Helpdesk services, and Call Center operations consulting. Progent's Help Desk outsourcing services are designed for businesses who don't have the money or time to build and maintain an in-house Help Desk Call Center but who require quick response from an effective Help Desk Call Center with professional telephone support plus the expertise to escalate complex trouble tickets to high-level engineers.

    Progent's Help Desk consulting services can assist you in building an efficient new Help Desk Call Center or revamping your established one, evaluating or customizing Help Desk software products to address the unique needs of your company, or providing temporary phone support staff to work with your internal Call Center team during high-demand situations such as software migrations, major upgrades, or installing brand new business software.

    Progent's Help Desk Call Center team of veteran information technology professionals provides your workers in Oklahoma City or anywhere in the state of Oklahoma immediate communication with a reliable support resource with years of background delivering phone help and online diagnostics for networks based on Microsoft, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's focus is to give the Help Desk perception as a key driver of business performance, and Progent's intent is to solve instead of just track network issues.

  • Business Applications Support: Training, Development, and Integration
    Progent's Applications Experts staff provides online advanced engineering expertise and training in key business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also offers consulting expertise, programming, and training for familiar Microsoft applications including CRM, Microsoft Office Project, Word, and Microsoft Office Excel. To read more concerning Progent's expertise, custom development, and education offerings, go to Progent's Business Application Experts Services.

  • Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    Email Guard is Progent's email security solution that uses the technology of top information security companies to deliver centralized management and world-class security for all your email traffic. The powerful structure of Progent's Email Guard managed service integrates cloud-based filtering with a local security gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of threats from reaching your security perimeter. This reduces your exposure to external attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway device provides a deeper level of inspection for inbound email. For outgoing email, the local gateway offers AV and anti-spam protection, DLP, and encryption. The onsite gateway can also help Exchange Server to track and protect internal email traffic that stays within your security perimeter. Find out more about Progent's Email Guard Spam Filtering, Virus Blocking, Content Filtering and Data Leakage Protection.

  • ProSight Active Security Monitoring Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior analysis technology to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and email phishing, which easily get by traditional signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and provides a single platform to address the entire malware attack lifecycle including protection, identification, mitigation, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services Managed Backup
    ProSight Data Protection Services provide small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight DPS automates your backup activities and enables fast restoration of vital files, applications and virtual machines that have become lost or corrupted as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory standards such as IPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Find out more about ProSight DPS managed cloud backup.

  • Centralized and Automated Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; seamless integration of multi-OS networks that incorporate Linux, Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help your business to design and install a new deployment of System Center 2016, expand or tune your current one, upgrade efficiently from a prior release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent offers organizations in Oklahoma City, or anywhere in the state of Oklahoma, remote IT infrastructure monitoring by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager support. Progent can tune Operations Manager to suit your business so that your network maintenance is proactive rather than reactive. By exposing potential problems before they expand into downtime, system monitoring can avoid inconvenient and costly information system crises. Progent can also use network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or Mac OS X systems, Microsoft environments, or networks that support multiple platforms.
How Your Oklahoma City Business Can Contact Progent's Remote Technical Support Experts
To contact Progent about emergency phone-based expertise with Windows, Apple Mac, or Linux/UNIX computer systems, go to Progent's Emergency Remote Help, call 1-800-993-9400, or refer to Contact Progent. For companies and startups in Oklahoma City or throughout the state of Oklahoma, Progent's phone-based network support specialists are ready to provide expert and economical system help the moment your company has to have it. More than a decade of offering online technical assistance has earned Microsoft Gold Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting skills and to refine remote connectivity tools to repair computer problems rapidly while eliminating the expense and lost productivity that comes with on-premises service visits.

Even if your Oklahoma City business has a local freelance consultant or employs a full time organization that can deal with common computer problems, Progentís Microsoft and Cisco certified consultants can still provide a convenient and transparent virtual extension of your local resources in cases when your usual service personnel either lack the bandwidth or the expertise to deal with unexpected network crises or especially complicated integration problems.

Details of Progent's Online Network Support for Oklahoma City
Progent's online support, remote troubleshooting, system security consulting, and system management services offer businesses in Oklahoma City or throughout the state of Oklahoma the greatest leverage for your support investment. Whether you need one-time telephone support and remote network repair or full-time Help Desk Call Center support and network administration, Progent's experts can deliver your organization world class network support while permitting you to avoid the cost and administration overhead of carrying a full-service in-house IT staff. Key features of Progent's National Remote Support program include:

  • Immediate Phone Access to Microsoft Certified Support Specialists
    Progent's staff of Microsoft-certified engineers can deliver fast and affordable expertise to offices in Oklahoma City and is also ideal for customers in more remote regions of Oklahoma that lack technicians with in-depth experience supporting Microsoft's current family of server platforms. All Progent phone support staff have over 10 years of background integrating Microsoft solutions. As a Microsoft Gold Partner support firm, Progent has the use of a broad selection of Microsoft support utilities, technical databases, and continuing education.

  • Per Minute Rates to Reduce Costs
    Progent offers online help on a per-minute basis, so you are billed only for the services you use. Progent has no minimum fee for phone help and imposes no monthly retainer for services provided during normal business hours. This protects you from facing big invoices for quick fixes.

  • Access to Cisco Certified Network Design Specialists
    As a Registered Partner for Cisco, Progent offers access to authorized professionals who have expertise in planning, implementing, and managing networking solutions powered by Cisco products. Progent can offer a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to create fast, high-availability, and secure connectivity for wireline and wireless networking.

  • Application Experts Team
    Progent's basic consulting services consist of system integration, MS Exchange expertise, network security design, and Help Desk Call Center support. Progent's Experts group offers world-class consulting expertise in specific application areas. Help available from the Application Experts staff includes:
    Dynamics GP Support and Customization
    Microsoft Office Project Expertise
    Microsoft Office Excel and Office 365 Excel Consulting and Application Development
    Office Word and Office 365 Word Expertise
    BI Reporting Consulting and Troubleshooting
    UNIX, Linux and Sun Solaris Help
    SQL Server 2016 Application Programming and Microsoft SQL 2014 Application Programming and Debugging
    Oracle Database Administration and Software Development
    MySQL DBA Services and Application Design
    Mac Consulting
    Amazon MWS Programming

    By providing a full service one-stop source for IT generalists and specialists, Progent can deliver timely, cost-effective, and thorough IT solutions that address the special requirements of your company.

  • Sophisticated Online Access Software
    Protected remote access permits Progent's support professionals to see exactly what your users see. This makes it possible to find fast solutions to problems that might otherwise demand a costly onsite service call. Cutting-edge remote access tools and experienced engineers together allow Progent to resolve most network problems quickly and affordably. Progent is an industry leader in online support and automated system analysis.

  • Support for Leading VPN Products
    Progent can provide safe Virtual Private Network access for gateways from leading VPN providers such as Microsoft, Cisco, NetScreen and CheckPoint. Secure VPN remote access enables the engineers at Progent's Technical Response Center to repair your system remotely without compromising system security.

  • 24x7 Service for Maximum Network Availability
    For offices with mission-critical applications, Progent offers optional 24x7 online technical services. Used in conjunction with remote 24x7 server monitoring based on MS System Center Operations Manager 2007, this service can help produce maximum system uptime.

  • Help Desk Outsourcing
    Progent's Help Desk outsourcing services are intended specifically for budget-conscious organizations whose clients need immediate recourse to a Help Desk Call Center with expert telephone support and full escalation capability.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's head count, breadth of IT background, refined support software, and understanding of corporate IT enable offices to escape the pitfalls of exclusive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched internal resources.

Progent stands out by offering:

  • Certified Knowledge of Microsoft's Complete Family of Server Platforms
    Progent offers in-depth expertise for Microsoftís powerful server products with services such as Windows Server 2016 hybrid cloud integration, Windows 2012 R2 Server migration and integration consulting, Windows Server 2008 upgrades, Windows 2003 Server maintenance, MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 configuration, Microsoft Exchange 2010 Server management, Microsoft Exchange Server 2007 and Exchange 2003 Server migration, plus SQL Server 2016 migration, SQL Server 2014 consulting support, and Microsoft SQL Server 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing model is to bill for online service and in-person visits by the minute. Consequently, you pay only for delivered support. Progent does not demand a more expensive rate for after-hours or urgent service, and inside California or in regions where Progent offers in-person service, Progent does not charge for travel time except for emergency calls where on-site work is less than 4 hours. Also, Progent imposes no service activation fee and requires no retainer for services delivered during regular business hours. Many service firms impose substantial minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids large bills for quick repairs so you will not be forced to permit simple problems to fester.

  • Full Documentation of IT Services
    Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all delivered support activities. Unlike some independent consultants or local service firms who provide minimal documentation or specifics of services done, each service delivered by Progent is tracked by comprehensive documentation. Every Progent staff member has use of the service reports transmitted by every consultant to every customer. The practice of documenting and organizing support records results in more efficient support and avoids a variety of common misfortunes such as when a support client is effectively held captive to a consultant who refuses to let go of vital service information.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service companies to offer round-the-clock remote tracking services based on Microsoft System Center Operations Manager. Microsoft Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By revealing potential issues before they result in downtime, system monitoring can save your IT network from painful and costly service disruptions.
How Does Our Company Start Getting Remote Technical Help from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT help, go to Immediate Network Support.

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