Immediate Online Troubleshooting for Oklahoma City IT Networks
Urgent Phone Technical Support for Oklahoma City SystemsFor companies located in Oklahoma City or anywhere in the state of Oklahoma, Progent provides online support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have provided online troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to solve challenging infrastructure issues, as well as the services of CISA and CISSP-accredited security engineers to handle high-level security architecture and diagnostic jobs.

Progent's remote technical support engineers provide excellent value due to the fact that they have the real-world background and have access to the sophisticated technology required to solve the majority of network issues quickly. This reduces immediate costs because service calls require fewer billable minutes. Online help also eliminates the cost of sending an engineer to your site. Your organization saves additionally in indirect costs by reducing or eliminating network outages and related costs due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's extensive remote consulting expertise is especially valuable for organizations that rely on public clouds for vital infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an option.

Progent's pricing model for online support is designed to stretch your network support dollar. Progent charges per minute for telephone-based assistance, so you are charged exclusively for the support that you receive. Unlike many online service firms, Progent imposes no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean policy for billing eliminate scenarios where speedy. minor repairs manage to turn into major bills. Progent's skill at disposing of technical issues efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered an array of optimized tools and field-proven methodologies which ensure the highest degree of efficiency for remote technical support and repair for computer networks of all sizes. Progent provides secure Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the experts of Progent's remote service group to access your network remotely without breaching network security.

Progent's sophisticated service database system keeps detailed records describing all service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the history of support rendered to every Progent client by every Progent engineer. This history of issues and solutions is organized as a conveniently retrievable support database that permits Progent's online support professionals to share their knowledge with the whole team to ensure that the efficiency of Progent's support services improves daily. Progent's advanced accreditations and close associations with important industry leaders including Cisco and Microsoft make available additional extensive technical support knowledge bases and permit fast access to vendors' internal product engineers with the result that Progent's remote consulting specialists are able to arrive at optimal solutions promptly.

Remote services offered by Progent to companies in Oklahoma City and anywhere in the state of Oklahoma include:

ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent offers a family of low-cost, flat-rate services intended to allow small and medium-size businesses to utilize the same best-of-breed IT solutions deployed by some of the industry's top enterprises. The ProSight suite of outsourced network management services addresses all key facets of information technology including email content filtering, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates next generation behavior-based analysis technology to guard endpoints and servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily escape legacy signature-based AV products. ProSight ASM protects on-premises and cloud resources and provides a unified platform to address the entire threat progression including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Endpoint Protection and Exchange Email Filtering
    ProSight Enhanced Security Protection managed services offer affordable in-depth protection for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your company's unique needs and that helps you prove compliance with government and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for urgent action. Progent can also assist you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations an affordable end-to-end service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates your backup activities and enables fast recovery of vital files, apps and virtual machines that have become unavailable or damaged due to hardware failures, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local device, or to both. Progent's cloud backup consultants can deliver world-class support to set up ProSight Data Protection Services to to comply with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your business-critical data. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading data security companies to provide centralized management and comprehensive security for all your inbound and outbound email. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a first line of defense and keeps the vast majority of threats from making it to your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage. Email Guard's onsite gateway device provides a further layer of inspection for inbound email. For outbound email, the on-premises gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, reconfigure and debug their networking hardware like switches, firewalls, and load balancers plus servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network maps are always current, captures and manages the configuration of almost all devices on your network, monitors performance, and sends notices when problems are discovered. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that need critical software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your IT system running at peak levels by tracking the health of critical assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT staff and your assigned Progent engineering consultant so all potential issues can be resolved before they have a chance to disrupt productivity Learn more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and protect information related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common location for storing and sharing all documents required for managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether youíre making improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable way for small and mid-size businesses to get an objective assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices conform to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) system. Both also include a year of state-of-the-art remote network monitoring and management. Benefits can include simpler management, better compliance with data security requirements, more efficient utilization of IT assets, faster problem resolution, more reliable backup and recovery, and increased uptime. See more about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent information assurance consultant. The interview is designed to help evaluate your company's preparedness to stop or recover rapidly from a ransomware incident. Progent will work with you personally to gather information concerning your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow best practices to create a cost-effective security and backup/recovery environment that meets your company's needs. For details, refer to The ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Offered by Progent
Progent can provide the services of seasoned online consulting experts for special IT projects. Progent's rates for ongoing development or consulting projects are set according to the qualifications of the engineers required. Progent's experience with these important fields of information technology enables clients to execute critical projects economically and on schedule. Progent's special online consulting solutions include:

  • Help Desk Services
    Progent's Call Center service offerings for businesses with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Help Desk outsourcing support services are intended for businesses who lack the resources to create an in-house Help Desk but who require fast access to a reliable Help Desk Call Center with professional phone support as well as the ability to escalate the most challenging problems to high-level consultants.

    Progentís Virtual Call Center is intended for bigger companies and acts as a transparent reinforcement of your existing Help Desk staff. Progent's Virtual Help Desk Call Center can act as a an escalation alternative to handle complex technical challenges, or be available in those circumstances when your other resources are swamped.

    Progent's Help Desk team of seasoned network consultants provides your clients in Oklahoma City or anywhere in the state of Oklahoma quick assistance from a dependable support resource with extensive experience delivering phone consulting and remote diagnostics for IT systems that incorporate Microsoft Windows, Cisco, macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk Call Center recognition as a major contributor to business performance, and Progent's aim is to resolve and not merely track technical issues.

  • Applications Support: Training, Custom Development, and Integration
    Progent's Applications Consulting Team provides online and in-depth consulting support and education in specific application fields including ERP, MRP, accounting system customization, and CRM. Progent also offers expertise, custom programming, and education for familiar Microsoft business applications including CRM, Microsoft Office Project, Microsoft Office 365 Word, and Office 365 Excel. To learn additional information on Progent's consulting, custom programming, and education services, refer to Progent's Applications Experts Team.

  • Unified and Automated Management of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of mixed-OS networks that include Linux, Microsoft Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new deployment of Microsoft System Center 2016, expand or tune your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.

  • Online IT Infrastructure Monitoring Services
    Progent offers organizations in Oklahoma City, or anywhere in the state of Oklahoma, remote IT infrastructure monitoring by providing Microsoft System Center Operations Manager (SCOM) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can adapt SCOM for your environment so that your IT support is proactive and automated. By uncovering possible issues before they result in full-scale emergencies, remote monitoring can minimize inconvenient and costly information system failures. Progent can also provide help with network monitoring products such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX/Linux, Sun Solaris, or Apple macOS and OS X networks, Microsoft networks, or systems that incorporate a mix of OS platforms.
How Your Oklahoma City Business Can Contact Progent's Online Technical Support Professionals
To contact Progent about urgent remote expertise with Microsoft, macOS and OS X, or Linux networks, visit Progent's Urgent Phone-Based Support, call 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Oklahoma City or anywhere in the state of Oklahoma, Progent's online network support engineers can provide effective and economical system help the moment your company has to have it. Long experience providing online tech support has earned Microsoft Partner certification for Progent's consulting experts and has enabled Progent to develop high-end troubleshooting capability and to fine tune online connectivity technology to fix computer problems quickly while avoiding the cost and lost productivity associated with in-person service calls.

Even if your Oklahoma City office works with a local independent consultant or employs an in-house IT staff that know how to handle common computer issues, Progentís Microsoft certified engineers can provide a convenient and transparent virtual extension of your on-site resources in cases when your regular service personnel either don't have the bandwidth or the knowledge to handle sudden system crises or particularly complicated integration projects.

Advantages of Progent's Network Help for Businesses in Oklahoma City
Progent's online support services allow your Oklahoma City organization to enjoy the advantages of immediate, enterprise-grade network support without the cost of managing an in-house IT organization. Your network will derive added strategic value by becoming increasingly available, productive, and secure. Advantages to your business include:

  • Seamless virtual expansion of your on-site IT resources
    For most organizations in Oklahoma City or anywhere in Oklahoma, local computer service resources, whether made up of freelance consultants or a full-time maintenance staff, can deal with the majority of technical issues. However, IT crises may occur when local support personnel are too busy or unavailable, and some problems may stem from technology that is unfamiliar to your usual service people. In these cases, Progent's on-call service experts provide an easy, quick, and economical solution to supplement your local resources and to convey valuable knowledge to improve your capability to deal with downstream problems locally.

  • Reduced Reliance on Freelance Service Providers
    For network maintenance, smaller offices often rely on independent freelance consultants. While freelance service people carry less internal costs than larger consulting companies and can afford to charge lower rates, they are often stretched too thin, making it impossible to respond rapidly to crisis situations. If a freelance service provider is occupied with another customer, sick, on a trip, or in training, the absence of reserve personnel may require your business to wait for help during an IT crisis. As your network grows, system downtime and problems with critical software are more costly. The money you thought you were conserving on an independent can be consumed fast by lost productivity. Progent provides a dependable source of reserve service experts to make sure your network is always up and running.

  • Build a Scalable Foundation for Seamless Growth
    Organizations typically start with an information architecture created on a shoestring budget. Without a scalable infrastructure, slap-dash repairs can get thrown onto an unstable foundation. As a network grows, reliability and scalability issues can hinder the success of the business. Such badly designed environments need proper assessment, intelligent strategic planning, and wide IT knowledge to upgrade to a network infrastructure able to offer the stable foundation to handle vital business requirements and ease downstream expansion.

  • Work with Problem Solvers Instead of Technology Vendors
    Smaller companies require advice and technical education to negotiate an increasingly complicated array of product options capable of accelerating business growth and improving productivity. They hardly need a computer engineer who is motivated to sell a certain vendor's products. Network support and product selling can result in a situation where the proposed solution is built around a profitable technology instead of the true needs of a business. Progent eliminates these dilemmas by selling only services instead of products. This enables Progent to match IT expertise with the real interests of clients.

What Makes Progent Unique from Other Support Firms?
Progent is a Microsoft Partner support firm and Progent's head count, breadth of IT background, refined remote support tools, and familiarity with enterprise networking allow businesses to avoid the pitfalls associated with excessive reliance on smaller consulting firms, individual freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

  • Certified Knowledge of Microsoft's Complete Range of Server Platforms
    Progent can provide world-class expertise for Microsoftís popular server platforms with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and deployment support, Microsoft Windows Server 2008 upgrades, Microsoft Windows 2003 Server maintenance, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration, Exchange Server 2010 management, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 migration, plus SQL Server 2016 integration, Microsoft SQL Server 2014 support, and Microsoft SQL Server 2012 maintenance.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-site help by the minute. As a result, you pay exclusively for delivered support. Progent does not demand a higher rate for after-hours or emergency service, and within California or in areas where Progent offers on-premises support, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. Also, Progent applies no startup charge and requires no retainer for support services delivered during regular business hours. Many service firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's fine granularity avoids big invoices for fast repairs so you will not be forced to permit simple problems to fester.

  • Complete Records of IT Services
    Progent has developed a comprehensive support reporting system that records and organizes complete documentation for all delivered services. Unlike many independent consultants or small service firms who provide minimal documentation or specifics of services done, each service provided by Progent is tracked by full documentation. Every Progent consultant has access to the support reports transmitted by each staff member to every customer. The discipline of detailing and organizing support activity allows more efficient support and eliminates a variety of common misfortunes such as when a support customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom.

  • 24x7 Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the few consulting firms to provide 24x7 network monitoring services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network support to be proactive instead of reactive. By uncovering potential problems before they result in lost productivity, system monitoring can keep your IT network from stressful and costly service losses.
How Does Our Company Start Receiving Online Technical Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.















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