Fast and Affordable Remote Help for Oklahoma City Computer Networks
Fast Remote Consulting for Oklahoma City NetworksFor organizations located in Oklahoma City or anywhere in the state of Oklahoma, Progent provides online help for information systems based on Microsoft, Cisco, Macintosh, or Linux platforms. Progent's Microsoft certified professionals have delivered remote troubleshooting to businesses in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent offers the expertise of Cisco CCIE engineers to help with challenging networking problems, plus the assistance of CISA and CISSP-accredited security consultants to handle high-level security design and diagnostic jobs.

Progent's remote support engineers offer excellent value because they have the real-world background and have access to the advanced technology required to resolve the majority of information system issues quickly. Efficient support reduces immediate costs since solutions use up fewer chargeable minutes. Remote support also avoids the cost of dispatching a consultant to your office. Your organization benefits even more in incidental costs by minimizing or avoiding network outages and related losses resulting from business discontinuity, upset customers and vendors, idle employees, and de-focused management. Progent's advanced online technical support experience is particularly important in environments that depend on public clouds for critical infrastructure or software like Microsoft Azure, Amazon AWA, or Office 365 Exchange Online, where onsite support may not be an option.

Progent's billing model for remote support is structured to leverage your IT service dollar. Progent charges per minute for phone consulting, so you owe only for the services that you receive. In contrast to many online service firms, Progent asks for no initialization charge or minimum fees. Progent's one-minute granularity and clean model for pricing avoid situations where quick solutions manage to end up as major tabs. Progent's penchant for handling technical issues quickly means your business spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered an arsenal of customized tools and field-tested methodologies that permit the highest level of effectiveness for remote help and troubleshooting for computer networks of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN technology permits the engineers of Progent's online support team to connect to your environment without compromising network security.

Progent's proven technical support reporting system includes thorough histories for the support that Progent's customers have received. Progent's authorized engineers have the benefit of the details of support rendered to every Progent customer by any consultant. This archive of issues and fixes is stored as an easily searchable internal database that allows Progent's online technical professionals to communicate their knowledge with the whole team to ensure that the quality of Progent's support improves over time. Progent's extensive list of certifications and close relationships with important industry leaders such as Cisco and Microsoft open up other extensive technical support databases and allow fast access to vendors' internal product engineers so Progent's online service experts can find the most efficient resolutions quickly.

Remote support provided by Progent to customers in Oklahoma City and anywhere in the state of Oklahoma include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent offers a family of affordable, fixed-price services designed to allow small and mid-size businesses to utilize the same best-of-breed IT solutions used by many of the industry's top corporations. The ProSight portfolio of network monitoring and management services covers all critical areas of information technology including email protection, behavioral-based threat defense, automated backup/recovery, and network infrastructure monitoring and management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that uses the technology of top information security companies to provide web-based management and world-class protection for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a first line of defense and keeps most threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, DLP, and email encryption. The onsite gateway can also help Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes cutting edge behavior-based machine learning technology to guard endpoint devices as well as physical and virtual servers against modern malware attacks like ransomware and email phishing, which easily evade legacy signature-matching AV products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to address the complete threat progression including filtering, detection, mitigation, remediation, and forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital data, applications and VMs that have become lost or damaged due to hardware breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Critical data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's backup and recovery specialists can provide advanced expertise to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical data. Find out more about ProSight DPS Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, optimize and troubleshoot their networking appliances like routers and switches, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept current, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming network management activities, ProSight WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating appliances that require critical software patches, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Systems Watch: Server and Desktop Management
    ProSight Systems Watch is Progentís server and desktop monitoring subscription service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the state of vital computers that power your business network. When ProSight Systems Watch detects an issue, an alarm is transmitted automatically to your specified IT personnel and your Progent consultant so any looming issues can be resolved before they can impact your network Find out more about ProSight Systems Watch server and desktop management services.

Special Support Programs Offered by Progent
Progent offers the services of world-class remote consulting professionals for special IT projects. Billing rates for longer-term consulting tasks are determined based on the qualifications of the engineers involved. Progent's background in these important areas of computer technology enables clients to execute critical initiatives economically and on time. Progent's project-based remote consulting services include:

  • Help Desk Services
    Progent's Call Center service offerings for businesses with networks based on Microsoft, Cisco, Apple Mac, UNIX, or Linux products include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Helpdesk operations consulting. Progent's Help Desk Call Center outsourcing support services are well suited for organizations who lack the money or time to build and maintain an in-house Help Desk but who want quick response from an effective Help Desk with professional phone support as well as the technical depth to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Virtual Help Desk Call Center is designed for bigger companies and acts as a seamless reinforcement of your current Helpdesk organization. Progent's Virtual Help Desk Call Center can operate as a an escalation resource for complex computer system issues, or be ready in overflow instances when your other support engineers are too busy.

    Progent's Help Desk team of veteran network consultants offers your clients in Oklahoma City or anywhere in the state of Oklahoma rapid assistance from an efficient technical support group with substantial background offering telephone-based help and remote repair service for networks based on Windows, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's mission is to earn the Help Desk perception as a key driver of business efficiency, and Progent's goal is to solve rather than simply record technical issues.

  • Business Applications Services: Education, Custom Programming, and Problem Solving
    Progent's Applications Experts staff can supply online advanced consulting support and education in key application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can deliver expertise, custom programming, and education for familiar Microsoft business applications including Microsoft CRM, Microsoft Office Project, MS Word, and Microsoft Excel. To find out more information concerning Progent's consulting, custom programming, and education services, visit Progent's Business Application Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive support for Windows Server 2016, Windows 10 clients; seamless management of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants offer advanced online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, upgrade smoothly from an earlier version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring Support
    Progent offers businesses in Oklahoma City, or anywhere in the state of Oklahoma, online hybrid network monitoring and reporting by providing Microsoft System Center Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can tune SCOM for your environment so your network maintenance is proactive and automated. By anticipating potential issues before they cause full-scale emergencies, remote monitoring can avoid inconvenient and expensive information system failures. Progent can also utilize network monitoring utilities like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX/Linux, Sun Solaris, or Mac OS X systems, Microsoft Windows systems, or systems that support multiple operating systems.
How Your Oklahoma City Business Can Contact Progent's Online Technical Support Experts
To contact Progent about urgent remote support with Windows, Apple Mac, or Linux/UNIX environments, visit Progent's Urgent Remote Support, phone 1-800-993-9400, or see Contact Progent. For organizations and new businesses in Oklahoma City or throughout the state of Oklahoma, Progent's online network support engineers are ready to deliver professional and affordable IT support the instant your company requires it. More than 15 years of offering online tech support has led to Microsoft Gold Partner certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to refine remote connectivity tools to repair IT problems quickly while eliminating the cost and lost time associated with on-premises service visits.

Even if your Oklahoma City office works with a regular independent support technician or maintains a full time IT staff that know how to handle day-to-day computer issues, Progentís Microsoft and Cisco certified consultants can provide a convenient and seamless remote extension of your on-site resources for situations when your usual IT support personnel either lack the availability or the experience to handle unexpected network emergencies or particularly complex integration problems.

Details of Progent's Online Network Support for Oklahoma City
Progent's online support, Internet-based troubleshooting, network security expertise, and system management services give offices in Oklahoma City or anywhere in the state of Oklahoma unparalleled leverage for your support budget. Whether you need occasional telephone help and remote troubleshooting or full-time Help Desk Call Center services and network administration, Progent's experts can deliver your business enterprise-level network support while permitting you to avoid the expense and hassle of carrying a large internal IT organization. Highlights of Progent's online help services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's staff size, depth of IT experience, refined support tools, and understanding of enterprise networking enable offices to escape the pitfalls of exclusive dependence on smaller service firms, independent freelance consultants, or limited in-house resources.

Progent adds value by providing:

How Does Our Company Start Getting Online Computer Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent requirement for IT help, go to Immediate Online Support.















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