Fast Remote Technical Support for Oklahoma City Information Networks
Immediate Online Support for Oklahoma City SystemsFor companies located in Oklahoma City or anywhere in the state of Oklahoma, Progent offers online support for networks based on any mix of Microsoft, Cisco, Mac OS X, or Linux technology. Progent's Microsoft qualified consulting experts have delivered online troubleshooting to companies in every state in the United States. (Refer to testimonials from Progent's customers.) Progent also can furnish the expertise of Cisco CCIE-certified engineers to help with challenging networking problems, as well as the assistance of CISSP-certified security engineers to help with advanced security design and troubleshooting issues.

Progent's remote technical support engineers provide exceptional leverage because they have the real-world background and have access to the advanced technology necessary to resolve most information system problems rapidly. Efficient support reduces direct costs since service calls accumulate fewer billable consulting minutes. Online support also avoids the cost of dispatching a consultant to your location. Your organization benefits even more with indirect costs by reducing or eliminating system downtime and related costs due to business disruption, disgruntled clients, unproductive workers, and distracted executives. Progent's extensive remote consulting expertise is particularly valuable for businesses that are dependent on public clouds for critical network infrastructure or software such as Azure, Amazon AWA, or Office 365 Exchange Online, where on-premises IT support may not be an option.

Progent's pricing model for online support is structured to leverage your IT service dollar. Progent charges on a per-minute basis for phone assistance, so you pay only for the support that you receive. In contrast to many online support companies, Progent requires no initialization surcharge or minimum payments. Progent's one-minute granularity and simple policy for billing save you from situations where speedy. minor solutions somehow end up as major bills. Progent's penchant for handling technical issues efficiently means your business saves money.

Progent's Online Consulting and Technical Support Expertise
Over time, Progent has fine tuned a collection of customized tools and field-tested methodologies that permit the highest level of efficiency for online engineering help and repair for IT networks of all sizes. Progent offers safe Virtual Private Network support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN access permits the consultants of Progent's online support team to link to your company's network remotely without compromising system security.

Progent's powerful customer support reporting application maintains detailed histories of the support that Progent's customers have been provided. Progent's staff service personnel have the benefit of the records of all help delivered to each customer by every engineer. This history of problems and solutions is organized as a quickly accessible internal knowledge base that allows Progent's remote technical experts to communicate their knowledge company-wide to ensure that the value of Progent's support improves daily. Progent's advanced certifications and close relationships with major vendors such as Cisco and Microsoft make available additional vast technical knowledge bases and permit priority response from vendors' in-house engineering staff with the result that Progent's online service specialists are able to determine the best solutions in the least time.

Remote technical support services offered by Progent to customers in Oklahoma City and throughout the state of Oklahoma include:

Special Consulting Services Offered by Progent
Progent can provide the skills of world-class online consulting experts for contract IT programs. Billing rates for longer-term development or consulting projects are set based on the qualifications of the engineers involved. Progent's background in these special areas of computer technology allows clients to complete major projects economically and on schedule. Progent's special remote consulting services include:
  • Call Center Services
    Progent's Help Desk support programs for organizations with networks based on Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux products include full-service Call Center outsourcing, virtual Help Desk support services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are intended for companies who lack the money or time to assemble and manage an in-house Call Center but who need quick access to an effective Help Desk with professional phone support as well as the ability to escalate the most challenging tasks to advanced consultants.

    Progentís Virtual Call Center is designed for bigger companies and operates as a transparent supplement to your current Call Center staff. Progent's Virtual Call Center can act as a an escalation option to handle the toughest technical issues, or be ready in overflow situations when your ordinary service providers are swamped.

    Progent's Call Center staff of seasoned information technology consultants gives your customers in Oklahoma City or anywhere in the state of Oklahoma instant assistance from an effective support resource with extensive background providing phone consulting and remote troubleshooting for networks based on Microsoft Windows, Cisco, Apple Mac, UNIX, or Linux products. Progent's concentration is to earn the Help Desk the reputation as a key driver of business productivity, and Progent's intent is to fix instead of just document network issues.

  • Business Applications Services: Education, Development, and Problem Solving
    Progent's Applications Consulting staff offers remote and in-depth consulting expertise and education in specific business application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom programming for accounting packages, and Customer Relationship Management. Progent also offers consulting expertise, custom programming, and training for familiar Microsoft applications including Microsoft CRM, Project, MS Office Word, and Office Excel. To find out additional information on Progent's expertise, programming, and training offerings, go to Progent's Business Application Experts Group.

  • Unified and Automated Management of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the administration of hybrid cloud environments through advanced support for Windows Server 2016, Windows 10; cohesive integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to design and install a new deployment of System Center 2016, extend or optimize an existing one, upgrade efficiently from an earlier version of System Center, or debug your System Center solution.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers businesses in Oklahoma City, or anywhere in the state of Oklahoma, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM 2016) consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can configure SCOM to fit your business so that your computer support is proactive and automated. By exposing potential trouble spots before they evolve into crashes, remote monitoring can avoid inconvenient and expensive information system failures. Progent can also utilize server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Mac OS X networks, Microsoft environments, or environments based on a variety of operating systems.
How Your Oklahoma City Company Can Contact Progent's Remote Service Experts
To get in touch with Progent about emergency online assistance with Microsoft Windows, Mac OS X, or Linux/UNIX environments, go to Progent's Nationwide Remote Support, telephone 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Oklahoma City or anywhere in the state of Oklahoma, Progent's phone-based computer support specialists can deliver professional and affordable system support the moment your organization has to have it. More than 15 years of delivering online repair services has earned Microsoft Gold Partner certification for Progent's team of engineers and has enabled Progent to acquire high-end troubleshooting skills and to refine online connectivity tools to solve network problems quickly while eliminating the expense and lost time that comes with on-premises service visits.

Even if your Oklahoma City company deals with a local independent consultant or employs an in-house IT staff that can handle day-to-day network problems, Progentís Microsoft certified consultants can still provide a convenient and transparent remote expansion of your local resources for situations when your regular service personnel either don't have the bandwidth or the knowledge to solve unexpected system crises or especially tough integration projects.

Features of Progent's Remote Computer Support for Oklahoma City
Progent's phone support, Internet-based troubleshooting, network security consulting, and system management services give companies in Oklahoma City or anywhere in the state of Oklahoma unparalleled leverage for your support budget. Whether you need occasional telephone help and Internet-based network repair or full-time Help Desk outsourcing services and system administration, Progent's professionals can provide your office world class network support while allowing you to eliminate the expense and administration overhead of running a large internal IT staff. Key features of Progent's online help services include:

How Is Progent Unique from Other Support Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's number of employees, range of IT expertise, fine tuned remote support tools, and understanding of enterprise networking enable companies to avoid the pitfalls of excessive dependence on smaller service firms, individual freelance consultants, or limited internal resources.

Progent adds value by offering:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified experts average longer than a decade of real-world industry experience, in the trenches of IT service, executing a broad range of IT tasks for a large mix of businesses. Each Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its consulting staff. This means that you get not just expert IT help, but also a consultant with field-tested approaches for applying computer knowledge to fix actual IT problems rapidly.

  • Value Pricing
    Progent's pricing model is to bill for remote service and on-premises visits by the minute. Consequently, you pay exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or priority service, and within California or in regions where Progent provides in-person support, Progent does not charge for travel time except for urgent support where on-site work is less than 4 hours. In addition, Progent imposes no initialization charge and requires no retainer for services delivered during regular working hours. Many service organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for quick repairs so you will not be tempted to allow less critical problems to stay unaddressed.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to handle problems that are within their scope, Progent can concentrate on providing hard-to-find skills where Progent has few competitors. Businesses who work with trusted freelance service providers or who maintain internal support personnel benefit when Progent transfers information about new technology and tested processes to make their IT environments more robust, protected, and productive.

  • Remote Network Monitoring with MS System Center Operations Manager
    Progent is one of the few IT service companies to provide round-the-clock system monitoring services powered by MS System Center Operations Manager. Microsoft System Center Operations Manager causes your network support to be anticipatory rather than reactive. By anticipating possible issues before they cause downtime, system monitoring can save your information network from stressful and costly service losses.
How Does My Business Begin Getting Online Network Support from Progent?
To get started with Progent's online help services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for IT help, go to Immediate Network Support.















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