Immediate Online Support for Oklahoma City Computer Systems
Immediate Online Consulting for Oklahoma City SystemsFor organizations in Oklahoma City or anywhere in Oklahoma, Progent offers online help for computer systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or Linux platforms. Progent's Microsoft certified consulting experts have delivered online troubleshooting to businesses in all 50 states in the U.S. (Check out testimonials from Progent's clients.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified network specialists to help with challenging infrastructure problems, as well as the services of CISA and CISSP-accredited cybersecurity consultants to handle advanced security architecture and troubleshooting issues.

Progent's online technical support experts offer exceptional leverage because they have the real-world background and are equipped with the sophisticated tools required to solve most information system problems rapidly. Efficient support reduces immediate expenses since service calls require minimal billable consulting minutes. Online support also avoids the cost of dispatching a consultant to your site. Your organization benefits even more with indirect expenses by reducing or eliminating system downtime and related losses resulting from business discontinuity, upset clients, unproductive employees, and de-focused executives. Progent's extensive online technical support experience is particularly important for businesses that are dependent on public clouds for critical infrastructure or applications such as Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an option.

Progent's billing model for remote help is structured to leverage your network support investment. Progent bills on a per-minute basis for phone consulting, so you owe exclusively for the support that you receive. In contrast to many remote support organizations, Progent asks for no service activation charge or minimum fees. Progent's per-minute granularity and simple model for pricing avoid situations where quick solutions manage to turn into big bills. Progent's skill at disposing of technical issues quickly means your business spends less money.

Progent's Online Consulting and Technical Support Services
Through years of experience, Progent has fine tuned an array of customized technologies and field-tested methodologies that ensure the highest level of efficiency for online consulting and repair for computer networks of any size. Progent offers secure Virtual Private Network support for VPN gateways from multiple popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the staff of Progent's Technical Response Center to communicate with your computer system remotely without compromising system security.

Progent's powerful customer support database system maintains thorough documentation describing all support that Progent's clients have received. Progent's staff engineers have the benefit of the records of support delivered to every Progent customer by every engineer. This history of issues and resolutions is organized as a quickly exploitable support database that allows Progent's remote technical experts to communicate their experiences company-wide to ensure that the efficiency of Progent's support improves over time. Progent's advanced accreditations and close relationships with important technology companies including Cisco and Microsoft make available additional massive technical support knowledge bases and allow priority response from manufacturers' in-house engineering staff so Progent's online consulting experts can determine optimal resolutions in the least time.

Online technical services available from Progent to companies in Oklahoma City and anywhere in the state of Oklahoma include:

Progent's ProSight Flat-rate Managed Services for Small and Medium Size Businesses
Progent offers a family of budget-friendly, fixed-price managed services intended to allow small and medium-size businesses to benefit from the same cutting-edge technology deployed by some of the industry's top corporations. The ProSight portfolio of IT management outsourcing services covers all critical aspects of information technology including email protection, behavioral-based threat defense, cloud-based backup/recovery, network infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior analysis technology to guard endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to manage the entire malware attack progression including protection, infiltration detection, mitigation, remediation, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection services offer affordable in-depth security for physical servers and VMs, desktops, mobile devices, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering via leading-edge tools packaged within a single agent managed from a single control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you prove compliance with government and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup processes and enables fast restoration of critical files, applications and VMs that have become lost or damaged as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, applications, system images, plus Hyper-V and VMware images. Critical data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever necessary, can assist you to recover your critical data. Read more about ProSight DPS Managed Cloud Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security companies to deliver web-based control and comprehensive security for your inbound and outbound email. The powerful structure of Email Guard managed service combines cloud-based filtering with an on-premises gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. Email Guard's cloud filter acts as a first line of defense and keeps most threats from reaching your security perimeter. This reduces your vulnerability to external threats and saves system bandwidth and storage. Email Guard's onsite security gateway device adds a further level of inspection for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for small and mid-sized organizations to map out, monitor, enhance and debug their networking hardware like routers and switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration of almost all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating tedious management processes, ProSight WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, locating devices that need important software patches, or resolving performance problems. Find out more about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted automatically to your specified IT staff and your Progent engineering consultant so any potential problems can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard data about your network infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT documentation, you can save as much as 50% of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and sharing all documents required for managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the health of their IT system. Powered by a selection of the leading remote monitoring and management tools available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits show you how well the configuration of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory system. Both versions also come with one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with information security requirements, higher utilization of network resources, quicker problem resolution, more dependable backup and recovery, and less downtime. See more information about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's ability to block or recover rapidly after a ransomware incident. Progent will work with you directly to gather information about your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup/recovery system that meets your company's requirements. For additional information, visit Progent's ProSight Ransomware Preparedness Report Service.

Special Consulting Programs Available from Progent
Progent can provide the services of world-class online consulting experts for contract IT programs. Progent's rates for longer-term development or consulting projects are set based on the level of expertise of the engineers assigned. Progent's experience with these special areas of computer technology enables clients to complete major projects economically and on schedule. Progent's project-based online consulting solutions include:

  • Help Desk Call Center Expertise
    Progent's Help Desk service offerings for organizations with networks based on Microsoft, Cisco, Apple macOS and OS X, or UNIX/Linux products include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing services are ideal for organizations who lack the budget to support an internal Call Center but who need fast response from an efficient Help Desk Call Center with proficient phone assistance plus the technical depth to escalate complex tasks to high-level engineers.

    Progent's Help Desk Call Center consulting expertise can assist you in creating an effective new Help Desk or revamping your established organization, selecting or enhancing Call Center application software to handle the special demands of your company, or adding occasional online personnel to work with your in-house Help Desk resources to deal with high-demand situations like software transitions, major upgrades, or installing brand new applications.

    Progent's Help Desk Call Center team of experienced information technology experts offers your clients in Oklahoma City or anywhere in the state of Oklahoma rapid communication with a reliable support resource with extensive background providing telephone-based support and online repair service for IT systems powered by Microsoft, Cisco, Apple macOS and OS X, UNIX, or Linux components. Progent's concentration is to give the Help Desk Call Center recognition as a solid enabler of company productivity, and Progent's goal is to resolve instead of just annotate IT issues.

  • Business Applications Services: Training, Custom Programming, and Integration
    Progent's Applications Experts Group can supply online advanced engineering expertise and education in special business application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, programming, and education for popular Microsoft applications such as CRM, MS Office Project, Office 365 Word, and Office 365 Excel. For more concerning Progent's expertise, custom programming, and training services, see Progent's Applications Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 centralizes and automates the management of hybrid cloud networks through comprehensive integration with Windows Server 2016, Windows 10 clients; cohesive management of multi-OS networks that include Linux, Hyper-V and VMware vSphere; and better cloud support including tighter integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help your business to plan and configure a new deployment of System Center 2016, extend or tune your current one, upgrade smoothly from a previous release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Support
    Progent can deliver organizations in Oklahoma City, or anywhere in the state of Oklahoma, online IT infrastructure monitoring by providing System Center 2016 Operations Manager expertise and System Center 2012 Operations Manager support. Progent can customize Operations Manager to accommodate your environment so your network maintenance is proactive rather than reactive. By anticipating potential trouble spots before they evolve into crashes, proactive monitoring can head off disruptive and expensive information system breakdowns. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to analyze UNIX, Linux, Sun Solaris, or macOS and OS X environments, Windows systems, or networks that incorporate multiple platforms.
How Your Oklahoma City Company Can Contact Progent's Online Service Experts
To contact Progent about urgent online expertise with Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Online Support, call 1-800-993-9400, or refer to Contact Progent. For organizations and new businesses in Oklahoma City or anywhere in the state of Oklahoma, Progent's phone-based computer support specialists can deliver effective and affordable system support the moment your business has to have it. More than a decade of delivering remote tech support has led to Microsoft Partner status for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to fine tune online access tools to fix IT problems quickly while avoiding the expense and lost time that comes with in-person service calls.

Even if your Oklahoma City company has a regular freelance consultant or employs a full time organization that know how to handle the majority of network issues, Progentís Microsoft and Cisco certified engineers can still provide a convenient and seamless virtual extension of your local resources in cases when your usual service personnel either don't have the availability or the experience to resolve sudden network crises or particularly tough integration projects.

Advantages of Progent's Network Help for Companies in Oklahoma City
Progent's remote support services enable your Oklahoma City company to realize the advantages of timely, world-class IT support without the expense of managing a full-time IT staff. Your information system will derive greater business value by being increasingly available, efficient, and protected. Benefits to your business include:

  • Seamless remote extension of your local IT resources
    For most offices in Oklahoma City or anywhere in Oklahoma, nearby computer service providers, whether made up of outside consultants or an internal maintenance staff, can handle the majority of technical problems. However, major troubles can strike when your regular support personnel are overstretched or unavailable, and some trouble may involve technology that is unfamiliar to your onsite support technicians. In these situations, Progent's online support specialists give you a convenient, fast, and affordable way to supplement your local help and to convey useful knowledge to increase your ability to handle future problems in-house.

  • Reduced Reliance on Freelance Consultants
    For IT maintenance, smaller businesses often depend on independent freelance consultants. Although independent service people carry smaller overhead than big support organizations and can afford to charge lower rates, they are occasionally overbooked, making it impossible to respond quickly to crisis situations. If an independent service provider is occupied with another customer, sick, on a trip, or in class, the absence of backup personnel may require your company to wait for help during an IT crisis. As your network expands, system unavailability and problems with critical applications become more expensive. The budget you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent offers a dependable source of backup service experts to make sure your IT system stays up and running.

  • Create a Solid Basis for Smooth Expansion
    Organizations often begin with an information system created on a modest budget. Lacking a robust framework, slap-dash repairs can get piled onto an unstable foundation. When a network grows, reliability and expandability issues can impede the productivity of the organization. These poorly built systems need careful analysis, intelligent strategic planning, and extensive IT knowledge to evolve to a system architecture that can deliver the solid foundation to meet current business demands and simplify downstream expansion.

  • Work with Solution Providers Instead of Technology Vendors
    Smaller offices require guidance and technical education to navigate through an increasingly complex maze of product alternatives capable of promoting business growth and enhancing productivity. Businesses hardly need a computer engineer who is motivated to earn a commission on a certain vendor's technology. IT support and product sales can result in a scenario where the recommended solution is designed around a profitable product rather than the genuine requirements of a business. Progent eliminates these dilemmas by selling only services instead of products. This allows Progent to match IT expertise with the best needs of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner consulting firm and Progent's number of employees, depth of technical knowledge, fine tuned support software, and familiarity with corporate IT allow offices to escape the pitfalls associated with exclusive reliance on smaller service organizations, independent freelance consultants, or over-stretched in-house IT help.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified experts average more than a decade of hands-on professional experience, in the trenches of IT service, performing a broad variety of technical projects for an extensive mix of businesses. Each Progent support professional shares a refined collection of personal best practices which are incorporated into shared leading practices standards that Progent instills in its consulting team. This ensures that you get not just expert IT help, but also a support engineer with field-tested methods for using technical knowledge to resolve real-world IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to charge for remote support and on-premises help by the minute. As a result, you are billed only for received services. Progent does not demand a higher rate for off-hours or emergency service, and inside California or in regions where Progent offers on-premises support, Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. In addition, Progent imposes no minimum fee and asks no monthly commitment for services delivered during normal working hours. Many service firms demand large minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for fast solutions so you won't be tempted to permit minor problems to fester.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to resolve technical issues that are within their comfort zone, Progent can focus on providing high-value skills where Progent has little competition. Companies who utilize trusted independent service providers or who maintain internal support staffs benefit when Progent transfers knowledge about critical technology and proven processes to make their networks more robust, secure, and productive.

  • Remote Network Monitoring with MS Operations Manager
    Progent is one of the few consulting firms to offer round-the-clock network monitoring services based on Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer support to be proactive rather than reactive. By revealing potential issues before they cause lost productivity, network monitoring can keep your information network from stressful and costly service losses.
How Does My Business Begin Getting Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Network Support.















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