Remote Computer Support for

Even if your Oklahoma City office deals with a local independent consultant or employs an in-house organization that know how to handle common network problems, Progent’s Microsoft certified consultants offer an easy and transparent remote expansion of your local resources for situations when your usual service personnel either lack the time or the experience to deal with sudden network crises or particularly tough integration projects.

Details of Progent's Online Computer Support for Oklahoma City
Progent's phone help, remote troubleshooting, network security expertise, and network management services offer small offices in Oklahoma City or throughout the state of Oklahoma the greatest leverage for your IT budget. Whether you need one-time phone support and Internet-based troubleshooting or full-time Help Desk outsourcing services and system management, Progent's professionals can deliver your office world class IT support while allowing you to avoid the expense and hassle of running a large in-house IT staff. Highlights of Progent's online help services include:

• Immediate Phone Access to Microsoft Qualified Experts
  Progent's team of Microsoft-certified technicians can provide immediate and affordable expertise to small offices in Oklahoma City and is also ideal for networks in more remote areas of Oklahoma that have a limited supply of technicians with in-depth expertise supporting Microsoft's current family of server technologies. All Progent phone support staff have at least 10 years of background integrating Microsoft solutions. As a Microsoft Gold Partner support firm, Progent has access to a wide range of Microsoft support tools, service databases, and on-going training.

• By the Minute Billing to Reduce Costs
  Progent offers online help on a per-minute billing plan, so you are charged only for the support you use. Progent has no minimum charge for phone help and requires no periodic retainer. This saves you from paying big invoices for quick fixes.

• Availability of Cisco Certified Network Architecture Specialists
  As a Registered Partner for Cisco Systems, Progent offers the services of on-staff specialists who have experience in designing, implementing, and supporting networking environments powered by Cisco technology. Progent can provide a CCIE or CCNP to help you build high-speed, high-availability, and protected connectivity for local and remote networking.

• Application Specialists Team
  Progent's core consulting offerings include system integration, Microsoft Exchange Server consulting, system security design, and Help Desk Call Center services. Progent's Application Experts Team offers in-depth consulting support for critical application areas. Support offered by the Application Experts staff includes:
  • Great Plains Software Support and Customization
  • Microsoft Dynamics Customer Relationship Management Consulting
  • Microsoft Project Training
  • Microsoft Office Excel Programming
  • MS Word Consulting
  • Crystal Reports, Microsoft Access, and FRx Programming
  • UNIX, Linux and Solaris Integration
  • Apple Mac Help
  By providing a full service centralized resource for network generalists and specialists, Progent can deliver timely, inexpensive, and thorough information technology solutions that match the special needs of your business.

• State of the Art Remote Access Software
  Secure remote access permits Progent's service experts to see exactly what your customers see. This makes it possible to find quick solutions to problems that might otherwise require an expensive personal service call. State-of-the-art remote access software and expert technicians combine to enable Progent to resolve most IT issues quickly and affordably. Progent is a pioneer in online support and automated network monitoring.

• Compatibility with Mainstream VPN Products
  Progent can provide safe Virtual Private Network connectivity for gateways from leading VPN vendors including Microsoft, Cisco, Netscreen and Checkpoint. Secure VPN remote access enables the engineers at Progent's Technical Response Center to access your system remotely without jeopardizing network security.

• Round-the-Clock Support for High System Availability
  For small businesses with line-of-business applications, Progent can provide 24x7 online support services. Combined with automated 24x7 network monitoring based on Microsoft's MOM platform, this service can help produce maximum system availability.

• Help Desk Outsourcing
  Progent's Help Desk Call Center programs are designed especially for budget-conscious small organizations whose clients need instant access to a Help Desk service with effective telephone support and full escalation capability.

Advantages of Progent's IT Support for Small Businesses in Oklahoma City
Progent's online support services allow your City# small company to experience the benefits of timely, expert network support without the expense of maintaining a full-time IT staff. Your information system will acquire greater strategic value by becoming increasingly available, efficient, and secure. Advantages to your company include:

• Seamless remote extension of your local IT resources
  For most small businesses in Oklahoma City or anywhere in Oklahoma, local computer support resources, whether represented by independent consultants or an in-house maintenance staff, can take care of the majority of network problems. On the other hand, serious problems may spring up when your regular support personnel are overstretched or absent, and some problems may involve technology that is unfamiliar to your local service technicians. In these situations, Progent's on-call service experts provide an easy, quick, and budget-friendly solution to supplement your local help and to pass on valuable information to increase your ability to deal with future problems in-house.

• Reduced Reliance on Freelance Consultants
  For network maintenance, small companies commonly rely on individual freelance consultants. While freelance consultants carry smaller overhead than larger service firms and can often charge marginally less, they are sometimes overbooked, making it impossible to respond quickly to urgent situations. If a freelance service provider is busy with another customer, sick, on a trip, or in class, the lack of fallback help may force your business to wait for assistance during an emergency. As your network grows, network downtime and problems with critical software are more costly. The money you thought you were conserving on an independent can be eaten up fast by reduced productivity. Progent offers a reliable source of reserve service experts to make sure your IT system stays available.

• Build a Solid Foundation for Smooth Expansion
  New companies typically begin with an information architecture implemented on a modest budget. Lacking a robust infrastructure, band-aid fixes often get piled onto a shaky foundation. As a company grows, stability and expandability issues can hinder the success of the organization. Such badly designed environments need proper assessment, smart long-term planning, and extensive IT knowledge to upgrade to a network infrastructure that can provide the solid foundation to handle vital business requirements and simplify downstream expansion.

• Interact with Solution Providers Instead of Product Vendors
  Small offices need advice and technical education to navigate through an ever more complicated maze of product alternatives capable of promoting business success and improving efficiency. Businesses do not need a network consultant who is motivated to resell a certain vendor's products. IT support and product selling can lead to a scenario where the proposed solution is designed around a predetermined product instead of the true requirements of a small business. Progent avoids these conflicts of interest by selling just services instead of products. This enables Progent to match technical consulting with the real needs of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Partner consulting firm and Progent's head count, breadth of IT background, refined remote support software, and understanding of corporate IT enable small offices to escape the pitfalls associated with excessive dependence on smaller consulting organizations, independent freelance service providers, or over=stretched internal resources.

Progent adds value by offering:

• In-depth Knowledge of Microsoft's Complete Range of Server Platforms
  Progent offers in-depth expertise for Microsoft’s powerful server products with services such as Windows 2003 support, Microsoft Windows Server 2000 upgrades, Microsoft Windows NT Server legacy support, Exchange Server 2003 help, Microsoft Exchange 5.5 Server and Microsoft Exchange 2000 Server upgrades, and SQL Server expertise.

• Best Practices
  Progent’s team of Microsoft and Cisco qualified experts average longer than ten years of hands-on professional experience, at the forefront of network support, performing a wide range of IT tasks for an extensive mix of businesses. Every Progent support professional shares a refined collection of personal best practices which are combined into shared best practices training that Progent instills in its support team. This means that you get not just world-class IT skills, but also a consultant with field-tested methods for applying computer knowledge to resolve actual network problems rapidly.

• Value Pricing
  Progent's pricing model is to bill for phone service and in-person visits by the minute. As a result, you are charged just for received support. Progent does not impose a more expensive rate for after-hours or priority service, and inside California or in regions where Progent provides in-person service, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no minimum charge and asks no retainer. Many service firms impose substantial minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids big invoices for quick repairs so you won't be forced to allow less critical problems to fester.

• Complete Records of IT Services
  Progent has created a sophisticated service reporting system that stores and formats complete documentation for all delivered support activities. Unlike some freelance consultants or local service firms who offer scant documentation or details of services done, each service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the support reports transmitted by every consultant to every client. The practice of documenting and organizing service activity allows more efficient service and avoids a slew of common problems such as when a support customer is virtually held captive to a consultant who won’t release vital service information.

• Information Transfer
  Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to deal with problems that are within their comfort zone, Progent is able to concentrate on offering hard-to-find skills where Progent faces little competition. Companies who work with familiar independent consultants or who maintain in-house support personnel benefit when Progent transfers information about critical technology and proven processes to make their IT environments more reliable, secure, and efficient.

• Remote Server Monitoring with Microsoft Operations Manager
  Progent is one of the only consulting companies to provide 24x7 remote monitoring services powered by Microsoft Operations Manager. MOM allows your computer support to be anticipatory rather than reactive. By uncovering potential issues before they result in lost productivity, network monitoring can keep your IT network from stressful and expensive service disruptions.

How Does My Business Begin Getting Online Network Support from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's online support programs, contact Progent at 888-412-5546 or email Progent at information@progent.com. If you have an urgent need for IT help, visit Immediate Urgent Support.