Immediate Online Troubleshooting for Oklahoma City IT Networks
Urgent Phone Technical Support for Oklahoma City SystemsFor companies located in Oklahoma City or anywhere in the state of Oklahoma, Progent provides online support for information systems based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX technology. Progent's Microsoft qualified consulting experts have provided online troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to solve challenging infrastructure issues, as well as the services of CISA and CISSP-accredited security engineers to handle high-level security architecture and diagnostic jobs.

Progent's remote technical support engineers provide excellent value due to the fact that they have the real-world background and have access to the sophisticated technology required to solve the majority of network issues quickly. This reduces immediate costs because service calls require fewer billable minutes. Online help also eliminates the cost of sending an engineer to your site. Your organization saves additionally in indirect costs by reducing or eliminating network outages and related costs due to business discontinuity, disgruntled customers and vendors, unproductive workers, and de-focused management. Progent's extensive remote consulting expertise is especially valuable for organizations that rely on public clouds for vital infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an option.

Progent's pricing model for online support is designed to stretch your network support dollar. Progent charges per minute for telephone-based assistance, so you are charged exclusively for the support that you receive. Unlike many online service firms, Progent imposes no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean policy for billing eliminate scenarios where speedy. minor repairs manage to turn into major bills. Progent's skill at disposing of technical issues efficiently means you saves cash.

Progent's Online Consulting and Troubleshooting Expertise
Over time, Progent has mastered an array of optimized tools and field-proven methodologies which ensure the highest degree of efficiency for remote technical support and repair for computer networks of all sizes. Progent provides secure Virtual Private Network support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the experts of Progent's remote service group to access your network remotely without breaching network security.

Progent's sophisticated service database system keeps detailed records describing all service that Progent's customers have been provided. Progent's authorized engineers have the benefit of the history of support rendered to every Progent client by every Progent engineer. This history of issues and solutions is organized as a conveniently retrievable support database that permits Progent's online support professionals to share their knowledge with the whole team to ensure that the efficiency of Progent's support services improves daily. Progent's advanced accreditations and close associations with important industry leaders including Cisco and Microsoft make available additional extensive technical support knowledge bases and permit fast access to vendors' internal product engineers with the result that Progent's remote consulting specialists are able to arrive at optimal solutions promptly.

Remote services offered by Progent to companies in Oklahoma City and anywhere in the state of Oklahoma include:

ProSight Fixed-price Managed Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, flat-rate services designed to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions used by many of the industry's leading corporations. Progent's ProSight portfolio of outsourced network management services addresses all critical areas of modern networking including email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, network infrastructure health monitoring, VM cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates cutting edge behavior analysis technology to guard endpoints as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily evade legacy signature-based anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to manage the entire threat progression including blocking, identification, mitigation, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
    Progent's ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering through cutting-edge technologies packaged within one agent managed from a unified console. Progent's data protection and virtualization experts can help you to plan and implement a ProSight ESP environment that addresses your organization's unique needs and that helps you prove compliance with government and industry information protection regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also help you to install and verify a backup and restore solution like ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized organizations a low cost end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital files, applications and virtual machines that have become unavailable or damaged as a result of hardware failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be backed up on the cloud, to an on-promises device, or to both. Progent's BDR consultants can provide world-class expertise to configure ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your business-critical information. Learn more about ProSight Data Protection Services Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of leading data security vendors to provide centralized control and world-class protection for your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound threats and saves system bandwidth and storage. Email Guard's onsite gateway device provides a further level of analysis for incoming email. For outbound email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    Progentís ProSight WAN Watch is an infrastructure management service that makes it easy and inexpensive for smaller businesses to map out, track, enhance and troubleshoot their connectivity appliances such as routers and switches, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are always current, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when potential issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, locating devices that require critical software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT staff and your Progent consultant so that any potential problems can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and managed by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported easily to an alternate hosting environment without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By updating and organizing your IT infrastructure documentation, you can save up to half of time spent trying to find critical information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need when you need it. Find out more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to get an objective evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of IT experts, ProSight Network Audits show you how well the deployment of your core infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Benefits can include simpler network management, better compliance with data security requirements, higher utilization of network assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. See more about Progent's ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent backup/recovery consultant. The interview is intended to evaluate your organization's ability either to stop or recover quickly after a ransomware incident. Progent will consult with you directly to collect information about your current antivirus tools and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to create a cost-effective AV and backup environment that meets your business requirements. For additional information, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Offered by Progent
Progent offers the skills of world-class online consulting experts for contract IT projects. Progent's rates for ongoing consulting tasks are determined according to the level of expertise of the engineers involved. Progent's experience with these important fields of information technology allows clients to execute critical projects economically and on schedule. Progent's project-based online engineering solutions include:

  • Help Desk Support
    Progent's Help Desk Call Center service offerings for organizations with environments that incorporate Microsoft Windows, Cisco, macOS and OS X, UNIX, or Linux technology include full-service Help Desk outsourcing, virtual Help Desk support services, and Call Center process consulting. Progent's Help Desk outsourcing services are well suited for companies who lack the resources to build and maintain an in-house Help Desk but who want quick response from an effective Help Desk Call Center with proficient telephone support as well as the technical depth to escalate the most challenging problems to advanced consultants.

    Progent's Help Desk consulting services can guide you in establishing an effective new Help Desk or improving your established organization, identifying or modifying Help Desk software to meet the unique needs of your corporation, or adding temporary phone support personnel to supplement your internal Help Desk Call Center resources to deal with high-demand events such as software migrations, mass upgrades, or rolling out new business software.

    Progent's Help Desk Call Center staff of experienced information technology professionals offers your computer users in Oklahoma City or anywhere in the state of Oklahoma immediate assistance from an efficient technical support group with substantial background providing phone help and online repair service for IT systems based on Windows, Cisco, macOS and OS X, UNIX, or Linux technology. Progent's mission is to earn the Help Desk Call Center perception as a significant contributor to business productivity, and Progent's goal is to fix rather than just document IT problems.

  • Business Applications Support: Training, Programming, and Problem Solving
    Progent's Applications Consulting Group provides remote and in-depth consulting support and education in key business application areas that include Enterprise Requirements Planning, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also can provide consulting, customization, and education for popular Microsoft business applications such as Microsoft CRM, MS Project, Office 365 Word, and Office 365 Excel. For additional information on Progent's consulting, programming, and training offerings, go to Progent's Applications Experts Group.

  • Unified and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center 2016 unifies and automates the administration of hybrid cloud networks through comprehensive integration with Windows Server 2016 servers, Windows 10; cohesive integration of mixed-OS environments that incorporate Linux, Microsoft Hyper-V and VMware; and better cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics and reporting. Progent's System Center 2016 consulting experts can provide advanced online and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of Microsoft System Center 2016, expand or tune your current one, upgrade efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Support
    Progent can deliver businesses in Oklahoma City, or anywhere in the state of Oklahoma, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure Operations Manager to fit your environment so that your computer maintenance is proactive and automated. By uncovering emerging trouble spots before they expand into network outages, system monitoring can avoid stressful and expensive information system crises. Progent can also use server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to analyze UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft Windows systems, or environments that support a mix of operating systems.
How Your Oklahoma City Business Can Contact Progent's Online Support Professionals
To contact Progent about urgent remote help with Microsoft, macOS and OS X, or Linux/UNIX environments, go to Progent's Nationwide Online Support, phone 1-800-993-9400, or see Contact Progent. For businesses and startups in Oklahoma City or throughout the state of Oklahoma, Progent's phone-based computer support engineers are ready to provide professional and economical system help the instant your company requires it. Long experience providing remote repair services has led to Microsoft Partner certification for Progent's consultants and has allowed Progent to acquire world-class troubleshooting capability and to refine remote access technology to fix IT problems rapidly while avoiding the expense and lost time associated with on-site support calls.

Even if your Oklahoma City organization relies on a regular independent support technician or employs a full time IT staff that know how to deal with the majority of computer problems, Progentís Microsoft certified consultants can offer a convenient and transparent virtual extension of your on-site resources in cases when your regular IT support personnel either don't have the availability or the expertise to deal with unexpected network crises or particularly complex integration problems.

Details of Progent's Online Computer Services for Oklahoma City
Progent's phone support, Internet-based repair, network security expertise, and network management services offer offices in Oklahoma City or throughout the state of Oklahoma the greatest leverage for your IT investment. Whether you need occasional telephone help and remote network repair or ongoing Help Desk Call Center support and network management, Progent's experts can provide your company world class IT support while allowing you to eliminate the cost and hassle of running a full-service internal IT staff. Key features of Progent's online help services include:

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Partner support firm and Progent's staff size, range of technical background, refined support software, and understanding of corporate IT enable companies to avoid the pitfalls associated with exclusive reliance on smaller service organizations, independent freelance service providers, or over-stretched internal IT help.

Progent adds value by offering:

  • Proven Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average longer than ten years of hands-on professional experience, at the front lines of network support, executing a broad range of technical tasks for a large array of businesses. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting team. This means that you get not just expert technical skills, but also a support engineer with proven approaches for applying computer knowledge to repair real-world network problems efficiently.

  • Value Pricing
    Progent's pricing model is to bill for phone service and in-person help per minute. Consequently, you are charged just for received services. Progent does not impose a higher rate for off-hours or urgent service, and within California or in regions where Progent offers on-premises service, Progent does not charge for travel except for urgent calls where on-site time is less than four hours. In addition, Progent applies no minimum charge and asks no retainer for services delivered during normal business hours. Many support organizations impose large minimum fees or charge for every quarter hour or longer. Progent's one-minute granularity avoids big invoices for quick fixes so you won't be forced to permit minor problems to stay unaddressed.

  • Complete Documentation of Delivered Services
    Progent has created a comprehensive service reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many independent consultants or small service firms who offer scant documentation or details of services performed, every service provided by Progent is accompanied by full documentation. Every Progent staff member has use of the support reports sent by every consultant to every client. The practice of detailing and organizing service activity results in more effective service and eliminates a slew of common misfortunes such as when a support client is effectively held captive to a consultant who refuses to release the keys to the kingdom.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the only consulting companies to provide 24x7 system monitoring services powered by MS Operations Manager. MS System Center Operations Manager causes your computer maintenance to be anticipatory instead of reactive. By anticipating potential problems before they cause lost productivity, network monitoring can keep your information network from painful and costly service losses.
How Does Our Company Begin Receiving Remote Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.















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