Expert Remote Help for Olathe, Kansas Networks from Microsoft Certified Consultants
Small businesses have traditionally been ignored by major IT support organizations. Many small companies permit themselves to become excessively dependent on individual engineers or small consulting firms who don't have the bandwidth or extensive knowledge to react promptly or efficiently to technical emergencies. Still other small companies resort to giant support firms staffed with personnel trained to offer by-the-numbers solutions to ordinary problems but who are missing the background and technical scope to handle the variety of configurations and lack of standardization that characterizes small business information networks.

Progent's proven approach to providing affordable and successful technical support to small businesses has made Progent among the top Microsoft IT service organizations in the industry. Progent has provided online support to businesses in every state in the country and can dispatch in-person help in almost all zip codes.

For medium-size and enterprise businesses, Progent offers co-sourcing and project management support to reinforce the technical skills of your in-house network service group. Co-sourcing can reduce expenses and minimize technical risks for major projects such as software design and development, disaster recover/business continuity preparedness, network security audits, office consolidations, or software migrations.

Progent can in addition provide the services of certified consultants to assist your business to plan and implement your cloud strategy.

Core Products and Technologies Supported by Progent for Office Networks in Olathe, Kansas
Progent provides the support of qualified consultants for all facets of network technology deployed in small companies. Technologies serviced by Progent's consultants include:

Support Delivery Options Available for Olathe, Kansas Companies
Progent has a variety of options for providing small businesses with affordable IT services for troubleshooting, consulting, hosting, and IT administration. Progent's model for delivering IT support is built on the Help Desk structure common to big IT support organizations. Progent's Contact Center Support Model promotes rapid response, comprehensive activity records, dependable follow-through, and tight expense monitoring for a range of IT support delivery modes that include remote troubleshooting, in-person support, top-level consulting, plus server and application hosting.

  • Online Service
    Progentís Technical Response Center (TRC) offers urgent and scheduled online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-based environments in the U.S. and globally. Progent's certified service experts can assist customers to analyze and repair hardware and software problems without the cost or delay of in-person service calls. The background of Progent's network engineers allows them to handle most network problems quickly. For the toughest issues, Progent's depth of knowledge makes it possible to escalate support calls to advanced specialists. Progent provides a streamlined, web-based signup process for new customers to accommodate emergency situations and Progent charges by the minute with no sign-up fees or minimums, so you pay only for the help you get. Specialists you can access remotely include Cisco-qualified CCIE network engineers, Microsoft-certified MCSE consultants, and CISM-certified security professionals. Find out additional information about Progent's remote network support expertise.

  • On-site Service
    Progent provides on-site computer support for registered clients in larger cities in the United States. Progent's onsite service technicians can operate in tandem with Progent's online support engineers to deliver small and midsize businesses the optimal solution: onsite service professionals when you require them plus the on-line help of Progent's seasoned team of IT consultants, security professionals, and business application programmers. The wait time for on-site service visits is usually under one business day. Progent requires no start-up or retainer fee for becoming a Progent customer for on-premises service. Learn more about why to sign up for Progent's onsite network support services.

  • Help Desk Call Center
    Progent's Help Desk Call Center Outsourcing Services are intended for small and midsize companies who need prompt and reliable access to an online Help Desk with effective telephone support, remote repair tools, and enough technical strength for full problem escalation. Since smaller companies typically have tight information technology budgets and can spare little management bandwidth for dealing with IT support, Progent's Contact Center Services can be the most efficient option to make sure that business information networks are always productive. Learn more concerning Progent's Contact Center outsourcing services.

  • IT Consulting Services
    Progent provides small and midsize businesses budget-friendly availability of enterprise-class IT professionals who can provide assistance with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Microsoft Windows Server expertise, Cisco network design, company-wide network protection consulting, fault tolerant network engineering, server virtualization solutions, plus configuration, customization and support for business programs such as financials, ERP, business analytics, CRM, and office productivity software. Progent can provide assistance with one-shot projects such as site relocations and massive software migrations, longer term initiatives such as business analytics application development and support, relational database software programming and administration support, and web development, on-going support including System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure monitoring and system administration, or emergency services such as disaster recovery and malware removal.

  • Application Server Hosting
    Progent offers hosting for critical business applications such as Exchange and Microsoft SQL to provide small and midsize businesses with higher degrees of reliability, protection, and recoverability than is feasible with the type of in-house data center that is practical for most small businesses. Because Progent utilizes the same facilities that support the gear of many of the world's biggest IT companies, Progent can eliminate the cost of creating and managing the infrastructure required for enterprise-class cooling, electrical backup, and redundant Internet connectivity. For managed application servers, Progent can also see to it that patches and service packs stay updated, protection and performance is constantly tracked, and systems are consistently backed up and available for complete and prompt recovery. Find out more about Progent's hosting services for Microsoft Exchange Server and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers complete hosting for the entirety of a small or midsize organization's production servers in a setting that not only delivers the highest level of availability and expandability but that is in addition convenient for clients to transfer to another support provider or to bring internally whenever your circumstance warrants it. Progent's Private Cloud hosting is founded on tested virtual server techniques that allow businesses with mixed environments to save significantly on the expense of capital equipment, system maintenance, and network administration while getting enterprise-class availability and an unparalleled degree of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-centric applications in a single centrally managed package, can support the mixed- platform and non- standardized networks typical of smaller businesses, and keeps ownership of the software licenses in the client's hands so that migrating to a different virtualized system is fast, safe, and affordable. This eliminates becoming a prisoner of a specific hosting service while still offering all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Migration Consulting Services
    Progent can provide advanced remote consulting to help companies of any size connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer cost-effective ecosystems that support Windows and Linux systems and apps in both cloud-centric solutions or in hybrid network models that combine on-premises resources along with public cloud services. To help you to incorporate public clouds with networks, Progent can provide a range of public cloud integration support services such as Office 365 integration with on-premises Exchange deployments, Azure planning and deployment consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has over 15 years of experience providing high-level consulting services online, and Progent can help you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's Fixed-price Managed Services for Remote Network Monitoring and Management
Progent's value-priced ProSight series of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading information security companies to deliver web-based management and world-class protection for all your email traffic. The powerful structure of Email Guard managed service integrates cloud-based filtering with a local security gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-based malware. The cloud filter serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a further layer of inspection for inbound email. For outgoing email, the local security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage protection.

  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes cutting edge behavior-based machine learning tools to defend endpoints as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to automate the entire threat lifecycle including filtering, infiltration detection, containment, cleanup, and forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates your backup activities and enables rapid restoration of critical files, applications and VMs that have become lost or corrupted due to hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can deliver advanced support to configure ProSight DPS to to comply with government and industry regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can help you to restore your business-critical data. Learn more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, track, enhance and debug their networking hardware such as switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network diagrams are always current, copies and displays the configuration of virtually all devices on your network, monitors performance, and generates alerts when problems are discovered. By automating time-consuming management activities, WAN Watch can knock hours off common tasks such as making network diagrams, expanding your network, locating devices that need important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to keep your network running efficiently by tracking the health of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT management staff and your assigned Progent consultant so that all potential problems can be addressed before they can impact productivity Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual host configured and managed by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to a different hardware environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates or domains. By cleaning up and organizing your network documentation, you can save as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size businesses to obtain an unbiased assessment of the overall health of their IT system. Based on a selection of the top remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential network devices conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant ROI such as a cleaner Active Directory (AD) system. Both versions also include one year of advanced remote network monitoring and management (RMM). Benefits can include simpler management, improved compliance with data security regulations, more efficient utilization of IT resources, faster problem resolution, more dependable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief interview with a Progent information assurance expert. The interview is intended to assess your company's preparedness to stop or recover quickly from a ransomware incident. Progent will consult with you personally to collect information about your current antivirus tools and backup platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to build an efficient AV and backup/recovery environment that aligns with your company's needs. For more information, see Progent's ProSight Ransomware Preparedness Report Service.

Why Progent Offers the Smart Choice for Olathe, Kansas Businesses
Progent's size, depth of technical expertise, and experience with enterprise IT consulting allow small and midsize businesses to avoid the problems related to excessive dependence on small support firms or individual engineers.

Teaming with Progent allows your business to:

  • Avoid Excessive Reliance on Freelance Support Consultants
    For network support, small businesses sometimes rely heavily on individual consultants. Although freelance service engineers have lower expenses than larger IT service organizations and can afford to charge nominally smaller rates, freelancers are frequently spread too thin to react rapidly to urgent network problems. If an independent engineer is busy with different client, sick, on travelling, or in class, the lack of replacement staff may require your company to go without help in case of an emergency. As your small business expands, network unavailability or difficulties with critical programs get more expensive. The dollars you thought you were saving on a freelancer can disappear fast due to lower output. In addition, when freelance engineers confront unfamiliar problems, the unavailability of a big consulting group to depend on for advice requires them to train in place while your organization ends up footing the costs for their continuing training.

  • Have Access to Certified Professionals in Complex Network Solutions
    The majority of smaller service organizations or freelance consultants specializing in small company IT consulting are capable of delivering routine solutions but lack the seasoning to work cost-effectively with complicated network infrastructures with a variety of operating systems, numerous locations, Voice over IP implementations, mobile workforces, integrated accounting and operational software, data-driven web sites, and specialized business software. Progent's experience with global companies and Progent's large group of experts can be valuable to your company because big-company environments are inherently complex, support issues demand in-depth knowledge in numerous technical areas, and reaching a high level of robustness, reliability, and security calls for enterprise-proven best practices.

  • Build a Solid Basis for Growth
    Small businesses often start with an IT system implemented on a shoestring budget. Lacking a proper basis, a series of band-aid fixes commonly get piled on top of a tenuous foundation. As a company evolves, reliability and scalability problems can hinder the success of the organization. These environments need proper assessment, intelligent business analysis, and broad-based experience to migrate to a network environment that can provide the solid basis to meet critical business needs and ease downstream expansion.

  • Team with Solution Providers, Not Product Vendors
    Small companies require direction and education to navigate through an increasingly complicated maze of IT alternatives offered for enabling growth and improving productivity. They do not need an IT engineer or support organization that tries to promote a product. Progent avoids conflicts of interest by not reselling hardware and software. Progent provides services exclusively. This permits Progent to match technical support with the genuine needs of customers. Mixing network consulting and product reselling can result in a conflict where the recommended solution is based on a predetermined vendor rather than being based on the actual requirements of a customer.

How to Contact Progent
In case your Olathe, Kansas company needs to get in touch with Progent for network outsourcing, consulting, or technical support, phone 800-993-9400 or go to Contact Progent.

Immediate Remote Technical Help
For immediate online help, you can contact Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).
















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