Low-cost Network Troubleshooting from Microsoft Qualified Experts for Businesses in Olathe, KS
By delivering professional know-how when you require it, making available specialized knowledge for key applications, offering innovative services like virtual server hosting, invoicing solely for services you receive, and charging no setup or retainer fees for standard services, Progent allows you to increase the competitive value of your information system and minimize service costs. Progent recognizes that network protection, dependability, and efficiency are just as critical to small companies as to large corporations but that small organizations lack the economy of scale to invest aggressively in information networks and internal support groups. Progent's fundamental value proposition is that no network consulting organization can match Progent's ability to deliver the IT support expertise your company requires when you require it and at prices you can afford.

For mid-size and large businesses, Progent offers co-sourcing support to reinforce the technical skills of your internal network support staff. Co-sourcing can save money and help meet schedules for big IT initiatives like application programming, business continuity planning and testing, network security audits, office consolidations, or technology migrations.

Progent can in addition offer the services of certified experts to help your business to plan and implement your cloud strategy.

Main Technical Areas Supported by Progent for Businesses in Olathe, Kansas
Progent's team of world-class consultants offers support for all facets of network systems found in companies of all sizes. Areas served by Progent in Olathe include:

Service Delivery Alternatives Available for Olathe, Kansas Businesses
Progent has a selection of alternatives for providing small and midsize companies with affordable computer services for technical support, consulting, hosting services, and IT management outsourcing. Progent's model for delivering IT support is based on the Help Desk structure common to big IT organizations. Progent's Help Desk Call Center Support Mechanism promotes fast support, thorough service records, dependable follow-up, and tight cost monitoring for an array of network service delivery alternatives that include online repairs, in-person help, top-level consulting, as well as server and application hosting.

  • Remote Support
    Progentís Technical Response Center provides urgent and routine online service for Microsoft Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's certified service professionals can assist customers to analyze and repair hardware and software problems without the expense or time loss of travel for onsite support calls. The background of Progent's network engineers makes it possible to resolve the majority of network problems quickly. For the most challenging issues, Progent's depth of expertise makes it possible to escalate support calls to advanced subject matter experts. Progent provides a streamlined, web-based signup process for first-time customers to address urgent network problems and Progent charges by the minute with zero startup charges or minimums, so you pay only for the help you get. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and CISSP-certified security engineers. Learn additional details concerning Progent's remote computer support services.

  • On-site Service
    Progent provides on-site computer assistance for registered customers in larger cities in the U.S. Progent's on-site support technicians can operate in tandem with Progent's online service engineers to give small companies the ideal combination: on-premises support professionals when you need them as well as the remote expertise of Progent's worldwide staff of network consultants, security specialists, and business application developers. The response time for in-person service visits is usually less than one business day. There is no sign-up or retainer charge for registering as a Progent customer for onsite service. Learn more details concerning why to sign up for Progent's onsite computer service.

  • Help Desk
    Progent's Help Desk Outsourcing Services are designed for small and midsize businesses and local governments who need fast and reliable support from a professional Help Desk Call Center with effective telephone assistance, online repair tools, and sufficient technical strength for full escalation. Since small and midsize businesses typically are constrained by tight IT funds and can provide scant executive attention for handling IT support tasks, Progent's Contact Center Services could be the most cost-effective way to make sure that small business information systems are always productive. Learn more about Progent's Help Desk services.

  • Consulting Services
    Progent offers small businesses budget-friendly access to world-class IT professionals who can provide assistance with vital products and technologies including Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server and application support, Cisco network infrastructure, network security engineering, fault tolerant network engineering, server virtualization solutions, plus integration, programming and training for business software such as accounting, operations, reporting, CRM, and office productivity suites. Progent can provide assistance with short-term projects including office moves and major system upgrades, longer term initiatives such as business analytics software programming and support, relational database application development and administration services, and web development, on-going support such as System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure monitoring and system management, or urgent response like disaster recovery and malware cleanup.

  • Application Server Hosting
    Progent offers hosting for key applications like Microsoft Exchange Server and Microsoft SQL Server to provide small and midsize businesses with greater levels of reliability, protection, and recoverability than is possible using the type of internal data center that is achievable for the majority of small companies. Since Progent utilizes the same facilities that host the equipment of many of the world's largest information technology organizations, Progent can eliminate the investment in building and maintaining the infrastructure needed for enterprise-class cooling, power failover, and uninterruptible Internet access. For hosted applications, Progent can also make sure that patches and revisions stay current, security and efficiency is continually tracked, and systems are consistently backed up and available for full and prompt recovery. Find out additional information concerning Progent's hosting services for Exchange and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting for all of a small or midsize organization's servers in an environment that not only provides the top level of fault-tolerance and extensibility but that is also simple for customers to migrate to another support provider or to bring in-house whenever your circumstance calls for it. Progent's Private Cloud hosting service is built around tested virtualization techniques that permit businesses with multi-vendor networks to benefit significantly on the expense of capital equipment, system maintenance, and IT management while getting enterprise-class dependability and an unparalleled level of vendor options. Unlike conventional Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric software in one centrally administered solution, can handle the multi- platform and loosely standardized environments common with small businesses, and keeps ownership of the licenses in the client's hands so that migrating to a different virtual system is quick, safe, and affordable. This eliminates becoming a prisoner of a specific hosting provider while still providing all the economies related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting
    Progent can provide expert remote consulting to help businesses of all sizes connect their IT infrastructure with popular public clouds such as Azure and Amazon Web Services. Progent can assist you to plan and manage hybrid environments that support Windows and Linux operating systems and apps in both cloud-centric systems or in hybrid network models that combine physical resources as well as public cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a variety of cloud migration services that include Office 365 integration with on-premises installations of Exchange, Microsoft Azure design and deployment consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and debugging. Progent has more than 15 years of background delivering advanced consulting support online, and Progent can make sure you successfully carry out your cloud integration projects quickly and within your budget.
Progent's Low-Cost Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight series of network management outsourcing services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a single platform to address the entire threat progression including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top features include one-click rollback with Windows VSS and automatic system-wide immunization against new threats. Read more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical servers and virtual machines, desktops, smartphones, and Exchange Server. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering via leading-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you demonstrate compliance with legal and industry information protection standards. Progent will help you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent's consultants can also assist you to install and verify a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange email filtering.

  • ProSight DPS: Managed Backup
    ProSight Data Protection Services provide small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates and monitors your backup processes and enables fast recovery of vital data, applications and VMs that have become unavailable or corrupted due to component breakdowns, software glitches, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can deliver world-class support to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can help you to recover your critical information. Learn more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to diagram, monitor, optimize and debug their networking hardware like switches, firewalls, and access points as well as servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network maps are kept current, copies and manages the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are detected. By automating complex management and troubleshooting processes, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding devices that require important software patches, or identifying the cause of performance issues. Find out more about ProSight WAN Watch network infrastructure management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption platform that uses the services and infrastructure of leading information security companies to provide web-based control and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This reduces your exposure to inbound attacks and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, protection against data leaks, and encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progentís server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT management personnel and your Progent consultant so any potential problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected fault tolerant data center on a fast virtual host configured and maintained by Progent's IT support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the apps. Because the system is virtualized, it can be moved easily to a different hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, maintain, retrieve and safeguard data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs or warranties. By updating and managing your IT infrastructure documentation, you can eliminate up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre planning enhancements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to obtain an objective assessment of the overall health of their IT system. Based on some of the top remote monitoring and management platforms available, and supervised by Progent's world-class team of IT professionals, ProSight Network Audits show you how closely the configuration of your essential network assets adhere to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both versions also include a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with government and industry security standards, more efficient utilization of IT resources, faster problem resolution, more reliable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your organization's ability to stop or recover quickly after a ransomware incident. Progent will consult with you personally to collect information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup environment that meets your business requirements. For additional information, refer to The ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Choice for Olathe, Kansas Small Businesses
Progent's staff size, depth of technical expertise, and experience with corporate network consulting allow small and midsize businesses to sidestep the problems related to excessive reliance on small support organizations or individual consultants.

Working with Progent's Experts allows your business to:

  • Avoid Over Reliance on Freelance Consultants
    For IT support, small businesses sometimes depend excessively on freelance engineers. Though freelance service providers carry lower overhead than more substantial support firms and can typically bill apparently smaller rates, freelancers are sometimes unable to respond rapidly to critical problems. If an independent engineer is busy with different customer, sick, on vacation, or in training, the lack of backup staff may require your business to wait for assistance during a crisis. The more your company grows, network unavailability or problems with critical programs get more costly. The dollars you believed you were conserving on a freelancer can disappear quickly because of lost output. Also, when independent engineers confront new problems, the lack of a large engineering group to depend on for help requires them to train with the meter running while your business winds up with the costs for their ongoing education.

  • Gain Access to Expertise in Complex Network Issues
    The majority of smaller service organizations or freelance engineers who concentrate on small business IT support may excel at delivering connect-the-dots solutions but don't have the experience to deal cost-effectively with complex network configurations that have a variety of platforms, many sites, Voice over IP systems, mobile workers, interconnected accounting and analytical software, data-driven web sites, and custom line-of-business applications. Progent's experience with global companies and Progent's large staff of specialists can be valuable to your business because big-company environments are by nature complex, integration issues demand in-depth knowledge in numerous technical disciplines, and achieving a high degree of stability, availability, and security requires industry-proven processes.

  • Create a Solid Foundation for Seamless Growth
    Small companies often begin with a network implemented on a shoestring budget. Lacking a solid basis, a sequence of band-aid repairs commonly get thrown on top of a marginal foundation. As a business evolves, stability and expandability problems can hinder the productivity of the business. Such networks require proper evaluation, smart strategic planning, and in-depth expertise to migrate to an IT infrastructure that can provide the reliable basis to handle current business needs and ease downstream growth.

  • Work with Solution Consultants, Not Resellers
    Smaller companies need guidance and education to work through an ever more complicated array of technology alternatives available for accelerating growth and enhancing productivity. They do not need a network consultant or service firm that tries to promote a product. Progent avoids conflicted motives by not selling hardware and software. Progent offers consulting and services only. This permits Progent to match consulting support services with the genuine interests of clients. Combining IT support and product reselling can lead to a situation where the recommended solution is built around a preselected technology instead of being based on the actual requirements of a client.

Contact Progent
If your Olathe, Kansas company wants to get in touch with Progent for IT outsourcing, consulting, or technical support, call 800-993-9400 or go to Contact Progent.

Fast Online Technical Help
For fast remote assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















© 2002- 2018 Progent Corporation. All rights reserved.