Immediate, Affordable Remote Network Support for Olathe, Kansas Small Businesses
For over two decades, Progent has specialized in providing enterprise-quality network support services to clients with small-company IT budgets. Progent has developed a unique service system that includes a low-overhead, tightly connected virtual office infrastructure, custom remote repair technology, a substantial pool of engineers certified in a wide range of technical disciplines, a Call Center operational model that promotes efficiency and ensures follow-up, a worldwide team of on-line service experts, in-person support options for the majority of most zip codes in the United States, and a corporate culture committed to fixing network issues in the shortest time and at the least cost to customers.

For larger businesses, Progent can provide co-sourcing and project management services to add to the technical skills of your in-house IT service group. Co-sourcing can save money and help meet schedules for major IT initiatives such as application design and development, business continuity preparedness, security audits, office consolidations, or software migrations and upgrades.

Progent can in addition provide access to accredited experts to help your business to design and implement a sensible cloud computing strategy.

Key Technologies Supported by Progent's Consultants for Businesses in Olathe, Kansas
Progent's national group of certified experts provides support for virtually all facets of network technology found in companies of any size. Technologies supported by Progent in and around Olathe include:

Service Delivery Alternatives for Olathe, Kansas Companies
Progent has a selection of options for providing small and midsize businesses with affordable computer services for troubleshooting, consulting, hosting services, and IT management outsourcing. Progent's model for providing IT support services is based on the Help Desk Call Center structure familiar to larger IT groups. Progent's Help Desk Call Center Support Mechanism promotes fast response, thorough activity documentation, dependable follow-up, and tight cost control for an array of network support delivery alternatives that include remote troubleshooting, on-premises help, top-level consulting, as well as server and application hosting.

  • Remote Service
    Progentís Technical Response Center offers emergency and routine remote support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's seasoned service experts can help clients to troubleshoot and repair hardware and software problems without the cost or time loss of in-person service visits. The background of Progent's IT consultants makes it possible to handle the majority of network issues quickly. For the toughest problems, Progent's depth of knowledge allows the support team to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-based registration procedure for first-time customers to address emergency network problems and Progent charges per minute with no sign-up fees or time minimums, so you are invoiced only for the help you receive. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-qualified MCSEs, and CISM-certified security professionals. Find out additional details about Progent's remote network troubleshooting services.

  • On-site Support
    Progent provides onsite technical assistance for signed-up clients in larger cities in the United States. Progent's onsite support personnel can work in tandem with Progent's online service engineers to deliver small businesses the optimal solution: hands-on support professionals when you require them plus the on-line expertise of Progent's seasoned team of IT consultants, security specialists, and business software developers. The response time for on-site support calls is typically under 24 hours. There is no sign-up or retainer charge for registering as a Progent client for onsite support. Find out more concerning why to sign up for Progent's in-person computer service.

  • Phone Support
    Progent's Helpdesk Outsourcing Services are intended for all businesses and local governments who need prompt and dependable support from a professional Helpdesk with effective telephone assistance, remote repair tools, and sufficient technical strength for all needed escalation. Because small and midsize companies usually are constrained by limited information technology funds and can spare scant executive bandwidth for dealing with network support, Progent's Help Desk Call Center Outsourcing Services can be the most cost-effective option to ensure that small business information systems stay productive. Learn more concerning Progent's Help Desk services.

  • Consulting Services
    Progent offers small and midsize companies affordable access to world-class IT professionals who can deliver help with critical technologies including Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server support, Cisco network architecture, network security consulting, fault tolerant network consulting, virtual server solutions, plus integration, programming and support for business programs such as financials, ERP, management reporting, sales automation, and office productivity software. Progent can help with one-time projects including office relocations and massive software migrations, longer term initiatives like management information software programming and support, relational database application programming and DBA services, and web development, continuing services such as Microsoft System Center 2012 Operations Manager expertise and SCOM 2016 consulting services for IT infrastructure health monitoring and system management, or emergency services such as disaster recovery and virus removal.

  • Application Hosting
    Progent offers hosting for key business applications such as Microsoft Exchange Server and Microsoft SQL Server in order to provide small and midsize businesses with higher degrees of availability, protection, and performance than is feasible using the type of internal data center that is practical for most small businesses. Because Progent uses the same data centers that support the equipment of many of the world's largest IT companies, Progent can save you the cost of building and managing the systems needed for enterprise-class environmental control, power backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also make sure that patches and service packs stay updated, protection and efficiency is continually tracked, and systems and data files are consistently backed up and ready for complete and rapid recovery. Learn additional information about Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting offers full hosting for all of a small company's production servers in a setting that not only delivers the highest degree of availability and expandability but that is also easy for clients to transfer to another support provider or to bring in-house whenever your business situation warrants it. Progent's Private Cloud hosting is structured around mature virtual server technologies that permit companies with multi-vendor networks to benefit significantly on the costs of hardware, infrastructure support, and IT administration while getting enterprise-class availability and an unparalleled degree of vendor independence. Unlike conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting Service covers all server-based software in one centrally administered solution, can handle the multi- platform and loosely standardized networks common with smaller companies, and keeps control of the software licenses in the customer's hands so that moving to a different virtual host is fast, safe, and inexpensive. This avoids becoming a prisoner of a specific hosting service while still providing all the cost savings related to SaaS hosting services.

  • Hybrid Cloud Integration Consulting
    Progent can provide advanced remote consulting services to help businesses of any size connect their networks with popular public clouds such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-only solutions or in hybrid network models that combine local IT assets along with cloud services. To assist you to integrate public clouds with networks, Progent offers a range of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure design and integration consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) development and debugging. Progent has more than 15 years of experience providing high-level consulting services online, and Progent can make sure you complete your cloud integration projects on schedule and within your budget.
Progent's Low-Cost Managed Services for Information Assurance
Progent's value-priced ProSight family of network monitoring and management services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services offered by Progent include:
  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email filtering and encryption solution that uses the services and infrastructure of top information security companies to deliver web-based control and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises gateway appliance to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps most threats from making it to your security perimeter. This decreases your exposure to inbound attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway device provides a deeper layer of analysis for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data leakage protection.

  • ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior analysis tools to guard endpoint devices and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which easily evade traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud-based resources and offers a unified platform to manage the entire threat progression including blocking, detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Backup and Recovery
    ProSight Data Protection Services from Progent provide small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly price, ProSight DPS automates and monitors your backup processes and allows fast recovery of critical data, apps and virtual machines that have become lost or corrupted due to hardware failures, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPPA, FIRPA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information. Learn more about ProSight DPS managed backup and recovery.

  • ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller businesses to map, monitor, enhance and troubleshoot their networking appliances like routers, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are kept updated, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating complex management and troubleshooting activities, WAN Watch can knock hours off common chores such as network mapping, expanding your network, locating appliances that need critical updates, or resolving performance issues. Learn more about ProSight WAN Watch network infrastructure management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the health of vital computers that power your information system. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT personnel and your assigned Progent engineering consultant so that all potential issues can be addressed before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring managed service.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a protected fault tolerant data center on a high-performance virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be moved easily to a different hardware solution without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more about ProSight Virtual Hosting services.

Special Benefits of Teaming with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is an acknowledged leader in supporting the baseline system software and office productivity programs important to the majority of small and medium-size companies and local governments. As a Cisco-authorized partner, Progent also can provide expertise for an increasingly sophisticated array of network products such as PIX and ASA firewalls, switches, routers, voice-over-IP solutions, and wireless access. Furthermore, Progent's CISSP-certified security experts, CISM-qualified security professionals, CISA-certified security audit consultants and GIAC-certified information assurance experts can provide a company-wide perspective on network protection and can assist with advanced security programs such as Security information and Event Management (SIEM) solutions to help companies meet business standards and government regulations for IT data security and reporting.

The scope and depth of Progent's engineering staff bring a unique array of advantages to organizations trying to maximize the productivity of their information network within a reasonable budget. These benefits include:

  • Best Industry Methodology
    Progentís staff of Microsoft and Cisco qualified consultants average longer than ten years of real-world professional background, at the front lines of IT support, executing a wide range of IT tasks for a large array of clients. Each Progent consultant shares a refined collection of personal best practices which are incorporated into shared best practices training that Progent teaches its support staff. This ensures that you get not just world-class IT capability, but also a consultant with field-tested methods for solving actual network problems quickly. Find out more details concerning Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing policy is to charge for online support and on-premises visits by the minute. Consequently, you are charged exclusively for delivered services. Progent does not demand a more expensive rate for off-hours or priority service, and Progent does not bill for travel except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no sign-up fee and asks no retainer for services delivered during normal working hours. Many support firms impose large minimum fees or bill in increments of fifteen minutes or more. Progent's small billing granularity does away with big bills for fast solutions. An additional advantage of by-the-minute invoicing is that your company are not inclined to allow incipient issues to fester until they become big problems. Find out more details concerning Progent's value pricing for IT outsourcing.

  • Complete Documentation of Network Support
    Progent has created a sophisticated support reporting system that stores and formats detailed documentation for all delivered support activities. Unlike some independent consultants or local service organizations who provide scant documentation or specifics of tasks performed, every service provided by Progent is tracked by full documentation. Every Progent staff member has use of the service reports sent by each staff member to each client. The discipline of documenting and organizing service records results in more efficient support and eliminates a slew of common misfortunes such as when a service customer is effectively held captive to a consultant who refuses to let go of the keys to the kingdom. Read more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their comfort zone, Progent can concentrate on delivering high-value services where Progent has few competitors. Small companies who work with independent consultants or who employ internal IT personnel benefit when Progent passes on information about critical technology and tested processes to make their networks more robust, secure, and productive. Learn more about Progent's knowledge transfer services.

How to Contact Progent
In case your Olathe, Kansas business wants to get in touch with Progent about IT outsourcing, consulting, or technical support, phone 800-993-9400 or refer to Contact Progent.

Immediate Remote Network Assistance
For immediate online support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).

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