Olathe, KS Remote Support from World-class Computer Troubleshooting Consultants
Progent's computer network support services can deliver your Olathe, KS business low cost and consistent access to Microsoft and Cisco certified network engineers. By delivering network support help when you require it, offering specialized knowledge for vital technologies, delivering unique services such as 24x7 network monitoring, and charging only for support you use, Progent gives your Olathe, Kansas company an economical alternative for maximizing the profitability of small business networks. Whether you maintain an onsite system, rely on cloud-based infrastructure, or manage a hybrid cloud-and-local network, Progent is the intelligent way for businesses to create and support a robust and safe IT network and to have fast availability of the seasoned consulting ordinarily restricted to enterprises who are able to set up a sizeable internal information technology organization.

For mid-size and large businesses, Progent can provide co-sourcing and project management services to supplement the technical skills of your in-house IT service team. Co-sourcing can save money and help meet schedules for big projects such as software design and development, disaster recovery preparedness, security audits, merging datacenters, or software migrations and upgrades.

Progent can in addition provide the services of certified experts to help your company to design and implement your cloud computing strategy.

Key IT Areas Supported by Progent for Office Networks in Olathe, Kansas
Progent's team of world-class engineers provides help for all aspects of network systems found in companies of all sizes. Areas served by Progent in and around Olathe include:

Service Delivery Options Available for Olathe, Kansas Businesses
Progent offers a variety of alternatives for providing small businesses with cost-effective IT services for technical support, system architecture, hosting, and network administration. Progent's paradigm for delivering network support services is based on the Help Desk Call Center structure familiar to big IT support groups. Progent's Contact Center Support Mechanism promotes fast support, thorough activity records, dependable follow-up, and tight cost monitoring across an array of IT service delivery modes that include online repairs, onsite help, high-end consulting, as well as server and application hosting.

  • Online Service
    Progentís Technical Response Center provides emergency and routine remote support for Microsoft Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and worldwide. Progent's certified support experts can assist customers to analyze and repair hardware and software problems without the expense or time loss of travel for onsite service visits. The experience of Progent's IT engineers makes it possible to handle the majority of IT problems quickly. For the most complex problems, Progent's depth of knowledge makes it possible to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-accessible signup procedure for new clients to address urgent situations and Progent charges per minute with zero sign-up charges or minimums, so you are invoiced only for the help you get. Experts you can access online include Cisco-certified CCIEs, Microsoft-certified MCSE consultants, and CISA-certified security professionals. Learn additional information concerning Progent's remote network support expertise.

  • On-site Support
    Progent offers onsite technical assistance for registered customers in larger cities in the United States. Progent's on-site service technicians can operate in conjunction with Progent's online support experts to give small companies the ideal combination: hands-on support professionals when you require them plus the on-line help of Progent's seasoned team of network consultants, security specialists, and business application programmers. The wait time for in-person service calls is typically less than one business day. Progent requires no start-up or retainer charge for registering as a Progent customer for on-premises service. Learn more concerning how to register for Progent's onsite computer support.

  • Help Desk Call Center
    Progent's Contact Center Services are designed for small and midsize companies who require fast and reliable access to a professional Contact Center with efficient telephone assistance, online repair capability, and sufficient technical strength for all needed problem escalation. Since smaller companies typically have limited information technology funds and can provide scant management attention for handling network support, Progent's Contact Center Outsourcing Services could be the most cost-effective way to ensure that business information systems are always productive. Read more details about Progent's Help Desk Call Center services.

  • IT Consulting Expertise
    Progent provides small and midsize businesses budget-friendly availability of world-class consultants who can provide assistance with critical technologies such as Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network architecture, company-wide network protection engineering, high availability network design, server virtualization strategies, plus integration, programming and support for business applications such as financials, ERP, business analytics, CRM, and office productivity packages. Progent can help with short-term projects such as site relocations and massive software migrations, longer term initiatives like business reporting software programming and customization, database application programming and DBA services, and web development, continuing services such as Microsoft System Center 2012 Operations Manager support and Operations Manager 2016 consulting services for network health monitoring and system administration, or urgent services such as data restoration and virus cleanup.

  • Application Hosting
    Progent offers hosting for key business applications like Microsoft Exchange Server and MS SQL to provide small and midsize businesses with greater degrees of dependability, protection, and recoverability than is possible using the type of internal data center that is practical for the majority of small organizations. Since Progent utilizes the same data centers that support the gear of many of the planet's biggest IT companies, Progent can eliminate the expense of building and managing the systems needed for world-class cooling, electrical backup, and uninterruptible Internet connectivity. For managed application servers, Progent can also see to it that patches and revisions stay updated, security and efficiency is continually monitored, and systems are regularly archived and ready for full and prompt restoration. Find out more about Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting Services
    Progent's Private Cloud hosting service offers complete hosting for all of a small company's production servers in a setting that not only delivers the top degree of availability and scalability but that is in addition simple for customers to transfer to a different support provider or to bring internally if your circumstance warrants it. Progent's Private Cloud hosting is founded on proven virtualization technologies that permit companies with mixed environments to benefit dramatically on the expense of capital equipment, infrastructure maintenance, and IT management while getting enterprise-class availability and an unparalleled degree of vendor alternatives. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service covers all server-based applications in one centrally administered package, can handle the multi- OS and loosely standardized networks common with small companies, and retains ownership of the software in the customer's hands so that migrating to a different virtual host is quick, safe, and affordable. This eliminates becoming a captive to a single hosting provider while still providing all the cost savings related to ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent offers expert online consulting support to help businesses of all sizes connect their networks with popular public clouds such as Azure and Amazon Web Services (AWS). Progent can help your it team to design and administer hybrid environments that can include Windows and Linux systems and apps in both cloud-centric systems or in hybrid topologies that seamlessly combine on-premises IT assets along with public cloud services. To help you to incorporate public clouds with physical datacenters, Progent can provide a variety of cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure planning and deployment services, Amazon AWS cloud integration support, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background delivering advanced consulting expertise remotely, and Progent can make sure you successfully carry out your cloud migration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Remote IT Management
Progent's value-priced ProSight series of outsourced network management services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis technology to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which easily evade legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to automate the entire threat lifecycle including blocking, detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback using Windows VSS and automatic network-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Unified Endpoint Protection
    ProSight Enhanced Security Protection services offer affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge technologies incorporated within one agent managed from a unified console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that allows you demonstrate compliance with government and industry information security regulations. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent's consultants can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Microsoft Exchange filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows fast recovery of critical files, applications and VMs that have become lost or corrupted due to hardware failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images. Critical data can be protected on the cloud, to an on-promises storage device, or to both. Progent's BDR specialists can provide advanced support to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to restore your critical information. Find out more about ProSight DPS Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, track, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network diagrams are always updated, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when problems are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off common chores like network mapping, expanding your network, finding appliances that require critical software patches, or identifying the cause of performance problems. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of leading data security companies to deliver web-based control and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway appliance to provide complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. ProSight Email Guard's cloud filter acts as a first line of defense and keeps most unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a deeper level of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. Find out more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Desktop Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your network operating efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your designated IT staff and your Progent consultant so any looming issues can be addressed before they have a chance to impact productivity Learn more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hosting solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, find and protect information about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as half of time thrown away searching for critical information about your network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and relating IT data. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and mid-size organizations to obtain an unbiased assessment of the overall health of their information system. Based on some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's certified team of information technology experts, ProSight Network Audits help you see how well the configuration of your core infrastructure assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate ROI like a cleaner Active Directory environment. Both also include one year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, improved compliance with information security regulations, higher utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and higher availability. Read more information about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent information assurance expert. The interview is intended to assess your organization's preparedness either to block or recover rapidly after a ransomware attack. Progent will work with you directly to gather information about your existing security profile and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to create an efficient security and backup system that meets your company's needs. For details, visit The ProSight Ransomware Preparedness Report.

Unique Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged expert at the baseline system software and productivity programs important to the majority of small and medium-size businesses. As a Cisco-certified partner, Progent also can provide expertise for an increasingly complex collection of network products such as firewalls, switches, routers, VoIP solutions, and wireless networking. Furthermore, Progent's CISSP-certified security consultants, CISM-authorized security professionals, CISA-qualified security audit specialists and GIAC-certified information assurance experts offer a company-wide view of network protection and can help with complex security programs such as SIEM solutions to help enterprises comply with business guidelines and statutory requirements for network data security and reporting.

The breadth and size of Progent's consulting team offer a powerful set of benefits to customers trying to maximize the business value of their IT system within an affordable budget. These advantages include:

  • Best Industry Practices
    Progentís team of Microsoft and Cisco certified consultants average more than a decade of hands-on industry experience, at the front lines of network service, performing a wide range of IT projects for a large mix of clients. Each Progent consultant shares a refined collection of personal best practices which are incorporated into company-wide leading practices training that Progent instills in its support team. This guarantees that you get not only world-class IT capability, but also a consultant with field-tested approaches for resolving actual network problems rapidly. Read more about Progent's best practices for network consulting.

  • Value Pricing Structure
    Progent's pricing model is to bill for online support and in-person visits per minute. Consequently, you are charged only for delivered support. Progent does not impose a higher rate for off-hours or priority service, and Progent does not charge for travel except for urgent support where on-site time is less than 4 hours. Also, Progent applies no startup charge and requires no retainer for support services delivered during normal working hours. Many service organizations demand large minimum fees or bill in increments of fifteen minutes or more. Progent's small billing granularity eliminates big bills for quick fixes. An additional benefit of by-the-minute billing is that customers will not be tempted to permit incipient issues to stay unaddressed until they become big ones. Read additional information about Progent's value pricing for IT outsourcing.

  • Complete Documentation of Network Services
    Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all billed services. Unlike many independent consultants or local service organizations who provide minimal documentation or specifics of services done, every service provided by Progent is accompanied by full documentation. Every Progent consultant has access to the service documentation given by each staff member to each customer. The practice of documenting and organizing service records allows more effective support and eliminates a slew of common misfortunes such as when a support customer is virtually held captive to a consultant who wonít release the keys to the kingdom. Learn more concerning Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's support experts to customers. By teaching clients to deal with technical issues that are within their scope, Progent can focus on providing high-value services where Progent faces little competition. Small businesses who utilize freelance consultants or who maintain internal IT staffs benefit when Progent transfers knowledge about new technology and proven processes to make their IT environments more reliable, protected, and efficient. Find out more details concerning Progent's knowledge transfer services.

Get in Touch with Progent
In case your Olathe, Kansas business wants to contact Progent about IT outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.

Fast Remote Network Support
For fast remote support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).
















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