Olathe, KS Remote Help from World-class Computer Network Troubleshooting Experts
Progent's computer network technical support services can provide your Olathe, KS company budget-friendly and consistent support from Microsoft and Cisco certified IT experts. By delivering network support help when you require it, providing specialized expertise for key applications, delivering unique services such as automated server monitoring, and invoicing only for support you use, Progent gives your Olathe, Kansas business an economical option for optimizing the productivity of small business networks. If you maintain an onsite datacenter, rely on cloud resources, or have a hybrid cloud-and-local solution, Progent is the smart choice for organizations to build and support a reliable and safe information system and to have fast availability of the experienced support ordinarily available only to businesses who are able to maintain a large internal IT group.

For medium-size and enterprise companies, Progent can provide co-sourcing support to add to the skills of your internal network support group. Co-sourcing can save money and help meet schedules for big projects such as application programming, disaster recovery preparedness, network security audits, office consolidations, or technology migrations and upgrades.

Progent can in addition provide access to accredited experts to help your business to plan and execute a sensible cloud computing strategy.

Key Practice Areas Supported by Progent for Business Networks in Olathe, Kansas
Progent's nationwide team of certified support professionals provides support for all facets of information systems used by businesses of all sizes. Practice areas served by Progent in Olathe include:

Support Delivery Alternatives Available for Olathe, Kansas Companies
Progent has a selection of options for providing small businesses with affordable IT services for troubleshooting, consulting, hosting, and IT management. Progent's model for providing network support services is based on the Help Desk Call Center operational structure familiar to larger IT groups. Progent's Help Desk Call Center Service Model ensures fast response, comprehensive activity records, dependable follow-through, and tight cost monitoring for an array of IT support delivery alternatives that include online repairs, in-person support, top-level consulting, plus server and application hosting.

  • Remote Support
    Progentís Technical Response Center (TRC) provides emergency and routine online support for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and globally. Progent's certified service professionals can help clients to troubleshoot and repair hardware and software issues without the expense or delay of in-person support calls. The experience of Progent's IT consultants makes it possible to handle most network problems quickly. For the most complex issues, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-accessible registration process for new customers to accommodate urgent network problems and Progent bills by the minute with no startup charges or time minimums, so you pay only for the assistance you get. Specialists you can access online include Cisco-certified CCIE network engineers, Microsoft-qualified MCSEs, and GIAC-certified security engineers. Find out more information about Progent's online computer support expertise.

  • Onsite Service
    Progent provides onsite technical support for registered clients in larger cities in the United States. Progent's onsite support technicians can operate in conjunction with Progent's remote support experts to deliver small companies the ideal combination: hands-on service professionals when you need them as well as the remote help of Progent's seasoned team of IT engineers, security specialists, and business application programmers. The response time for in-person support calls is typically less than 24 hours. There is no sign-up or retainer charge for registering as a Progent client for onsite service. Find out more details concerning why to register for Progent's in-person network support services.

  • Phone Support
    Progent's Help Desk Outsourcing Services are intended for all businesses and local governments who need prompt and dependable access to an online Help Desk with efficient telephone assistance, online troubleshooting tools, and sufficient technical strength for full escalation. Since small and midsize companies usually are constrained by limited information technology budgets and can provide scant executive attention for handling network support, Progent's Helpdesk Services could be the most efficient option to make sure that business computer networks are always up and running. Learn more details concerning Progent's Contact Center services.

  • IT Consulting Services
    Progent offers small businesses affordable access to enterprise-class consultants who can provide help with vital products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server and application support, Cisco network infrastructure, network protection consulting, non-stop it system consulting, virtual server solutions, plus integration, programming and training for business applications including financials, ERP, management reporting, CRM, and office productivity software. Progent can provide assistance with one-time projects such as site moves and major system migrations, longer term projects like business information software development and support, database software development and DBA services, and web design, on-going services such as System Center 2012 Operations Manager (SCOM 2012) support and SCOM 2016 consulting for network health monitoring and system management, or emergency response such as data restoration and malware removal.

  • Application Hosting
    Progent can host critical business applications such as Exchange Server and SQL Server in order to provide small businesses with higher levels of availability, protection, and recoverability than is feasible with the type of in-house data center that is realistically affordable for the majority of small organizations. Because Progent uses the same data centers that support the gear of some of the world's largest information technology companies, Progent can eliminate the investment in building and managing the systems needed for world-class environmental control, power backup, and uninterruptible Internet connectivity. For managed applications, Progent can also ensure that patches and service packs stay updated, security and performance is constantly tracked, and systems are regularly backed up and ready for full and rapid restoration. Learn more concerning Progent's hosting for Microsoft Exchange Server and other critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting for the entirety of a small company's servers in a setting that not only delivers the top level of fault-tolerance and expandability but that is in addition convenient for clients to transfer to a different service firm or to bring in-house if your business situation warrants it. Progent's Private Cloud hosting service is founded on mature virtualization techniques that permit small businesses with mixed environments to benefit significantly on the costs of capital equipment, infrastructure support, and IT management while achieving world-class reliability and an unprecedented degree of vendor independence. Unlike conventional Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-centric software in a single centrally managed service, can support the multi- platform and non- standardized environments typical of smaller companies, and keeps control of the software in the client's possession so that migrating to a different virtual system is fast, reliable, and affordable. This eliminates ending up a captive to a single hosting provider while still providing all the economies related to SaaS hosting alternatives.

  • Hybrid Cloud Migration Consulting
    Progent can provide advanced remote consulting support to help businesses of any size integrate their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in either cloud-centric solutions or in hybrid topologies that combine local IT assets along with public cloud services. To assist you to integrate public cloud services with networks, Progent offers a range of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange, Azure design and integration consulting, Amazon Web Services cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of experience providing advanced consulting support remotely, and Progent can help you successfully carry out your cloud integration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Information Assurance
Progent offers a collection of low-cost, fixed-price monthly managed services intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all aspects of information assurance. Managed services available from Progent include:
  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading data security companies to deliver centralized control and world-class security for all your email traffic. The hybrid structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's on-premises security gateway device adds a further layer of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The local security gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss protection.

  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes next generation behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against modern malware assaults like ransomware and email phishing, which easily get by legacy signature-matching anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to manage the complete malware attack progression including blocking, detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup activities and allows fast restoration of critical files, apps and virtual machines that have become lost or corrupted as a result of component failures, software bugs, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to set up ProSight Data Protection Services to to comply with regulatory requirements like IPPA, FIRPA, and PCI and, when necessary, can assist you to recover your business-critical information. Find out more about ProSight DPS managed backup.

Special Advantages of Working with Progent
As a Microsoft Gold Certified Partner and Small Business Specialist, Progent is an acknowledged expert at the baseline system software and office productivity programs used by the majority of small and mid-size businesses. As a Cisco-qualified partner, Progent also offers help for an increasingly sophisticated collection of infrastructure products such as PIX and ASA firewalls, routers and switches, voice-over-IP solutions, and wireless connectivity. Furthermore, Progent's CISSP-qualified security experts, CISM-authorized security engineers, CISA-authorized security audit consultants and GIAC-authorized information assurance professionals can provide a business-wide view of system protection and can help with advanced security programs such as Security information and Event Management (SIEM) solutions to help companies comply with business standards and statutory regulations for network information protection and incident reporting.

The breadth and size of Progent's consulting team bring a unique set of benefits to clients wishing to increase the productivity of their information network within an affordable budget. These advantages include:

  • Best Methodology
    Progentís team of Microsoft and Cisco certified consultants average more than ten years of real-world industry background, in the trenches of network support, performing a wide variety of IT tasks for an extensive array of clients. Every Progent consultant shares a proven set of personal best practices which are incorporated into company-wide best practices training that Progent instills in its consulting team. This guarantees that you get not only expert IT skills, but also a support engineer with field-tested approaches for fixing actual IT problems rapidly. Learn more details concerning Progent's best practices for network consulting.

  • Efficient Pricing Model
    Progent's pricing model is to charge for phone service and in-person help per minute. Consequently, you are billed just for received services. Progent does not demand a more expensive rate for after-hours or emergency support, and Progent does not bill for travel except for urgent calls where on-site time is less than four hours. Also, Progent applies no service activation fee and requires no monthly commitment for services provided during normal business hours. Many service organizations demand substantial minimum payments or charge in increments of a quarter hour or more. Progent's one-minute billing granularity eliminates big bills for fast repairs. An additional benefit of by-the-minute billing is that customers are not tempted to permit minor issues to fester until they grow into major problems. Learn more about Progent's value pricing for IT outsourcing.

  • Complete Reporting of IT Services
    Progent has created a comprehensive service reporting system that records and organizes complete documentation for all billed support activities. Unlike many freelance consultants or small service firms who offer minimal documentation or details of services done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the service reports sent by every consultant to each customer. The practice of detailing and organizing support records allows more effective support and eliminates a variety of common misfortunes such as when a support client is effectively held captive to a consultant who refuses to release the keys to the kingdom. Read more about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent practices information transfer from Progent's consultants to customers. By teaching customers to handle problems that are within their scope, Progent can concentrate on providing hard-to-find services where Progent has few competitors. Small companies who utilize freelance service providers or who maintain internal support staffs gain when Progent transfers information about critical technology and tested processes to make their IT environments more reliable, protected, and productive. Learn additional information about Progent's knowledge transfer services.

How to Contact Progent
If your Olathe, Kansas company needs to contact Progent for network outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Fast Online Network Assistance
For fast remote help, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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