Quick, Affordable Remote Computer Technical Support for Olathe, Kansas Small Businesses
For more than two decades, Progent has focused on delivering enterprise-class IT support to clients who have small-company IT budgets. Progent has developed a unique support system that includes a low-overhead, seamless virtual office network, sophisticated remote repair tools, a substantial team of engineers accredited in a wide array of technical practice areas, a Help Desk Call Center operational structure that maximizes efficiency and ensures follow-up, a global team of on-line support professionals, on-site service availability for the majority of most zip codes in the U.S., and a company ethos committed to fixing technical problems in the shortest time and at the least cost to customers.

For medium-size and enterprise businesses, Progent offers co-sourcing support to supplement the technical skills of your in-house network support team. Co-sourcing can reduce expenses and minimize technical risks for big projects such as application design and development, disaster recover/business continuity preparedness, security audits, office consolidations, or technology migrations.

Progent can in addition offer access to accredited consultants to help your business to plan and execute a sensible cloud strategy.

Main Products and Technologies Serviced by Progent for Businesses in Olathe, Kansas
Progent's nationwide team of industry certified support professionals provides help for virtually all aspects of information systems deployed by companies of all sizes. Practice areas served by Progent in and around Olathe include:

Service Delivery Alternatives for Olathe, Kansas Companies
Progent has a selection of options for providing small and midsize businesses and local governments with affordable computer services for technical support, consulting, hosting services, and network management outsourcing. Progent's paradigm for providing computer support services is based on the Help Desk operational structure familiar to big IT support groups. Progent's Help Desk Call Center Service Model promotes rapid support, thorough activity records, consistent follow-up, and tight expense monitoring across a range of IT service delivery modes that include online troubleshooting, in-person support, high-end consulting, plus server hosting.

  • Online Service
    Progentís Technical Response Center provides emergency and scheduled online support for Microsoft Windows, Linux, Apple, and Cisco-based environments in the United States and globally. Progent's seasoned support experts can help customers to analyze and fix network problems without the expense or time loss of on-premises service visits. The background of Progent's network engineers allows them to resolve the majority of IT issues rapidly. For the toughest problems, Progent's breadth of knowledge allows the support team to escalate troubleshooting tasks to advanced specialists. Progent offers a convenient, web-accessible registration procedure for new clients to accommodate emergency network problems and Progent charges by the minute with zero sign-up fees or minimums, so you are invoiced only for the support you get. Experts available remotely include Cisco-qualified CCIE network engineers, Microsoft-qualified MCSEs, and CISM-certified security engineers. Learn more details about Progent's remote computer troubleshooting expertise.

  • Onsite Service
    Progent offers on-site computer assistance for signed-up clients in major metropolitan areas in the U.S. Progent's on-site support technicians can work in conjunction with Progent's remote support experts to deliver small and midsize businesses the optimal solution: on-premises service technicians when you require them plus the on-line help of Progent's seasoned team of IT engineers, security professionals, and business software developers. The response time for in-person support visits is typically under one business day. Progent requires no start-up or retainer charge for becoming a Progent customer for on-premises service. Learn more about how and why to sign up for Progent's in-person computer support.

  • Help Desk
    Progent's Help Desk Services are intended for small and midsize businesses and local governments who require prompt and reliable support from an online Help Desk Call Center with effective phone assistance, online repair tools, and sufficient technical strength for all needed escalation. Because smaller businesses typically are constrained by tight IT budgets and can spare little management bandwidth for handling network support, Progent's Contact Center Services can be the most cost-effective option to ensure that business computer systems are always productive. Learn more details about Progent's Help Desk Call Center outsourcing services.

  • IT Consulting Expertise
    Progent provides small and midsize businesses affordable access to world-class IT professionals who can deliver assistance with critical products and technologies such as Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server support, Cisco network architecture, network protection consulting, fault tolerant network design, virtual server strategies, plus configuration, customization and support for small business applications including accounting, operations, business analytics, sales automation, and office productivity packages. Progent can provide assistance with short-term projects such as site moves and major software migrations, longer term initiatives like management information software development and customization, database software programming and DBA support, and web design, on-going support such as System Center 2012 Operations Manager support and SCOM 2016 consulting for network health monitoring and system management, or urgent services like disaster recovery and virus removal.

  • Application Server Hosting
    Progent offers hosting for critical business applications like Microsoft Exchange Server and Microsoft SQL to provide small and midsize businesses with higher degrees of dependability, protection, and recoverability than is feasible with the class of in-house data center that is realistically affordable for most small and midsize organizations. Because Progent uses the same data centers that support the equipment of many of the world's biggest information technology companies, Progent can save you the investment in building and maintaining the systems required for enterprise-class environmental control, power backup, and redundant Internet access. For hosted application servers, Progent can also ensure that upgrades and service packs remain current, security and performance is constantly monitored, and systems are consistently archived and available for full and prompt recovery. Find out more about Progent's hosting for Exchange and other mission-critical applications.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers full hosting for the entirety of a small or midsize organization's production servers in a setting that not only delivers the highest degree of dependability and scalability but that is also easy for customers to migrate to another support firm or to move internally when your business situation warrants it. Progent's Private Cloud hosting service is built around proven virtual server technologies that allow small businesses with multi-vendor networks to save dramatically on the costs of capital equipment, system maintenance, and network management while achieving world-class reliability and an unparalleled level of vendor alternatives. Unlike ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting Service covers all server-centric applications in one centrally administered solution, can support the mixed- OS and loosely standardized environments typical of smaller businesses, and keeps ownership of the software licenses in the client's hands so that migrating to a new virtual system is quick, safe, and inexpensive. This eliminates becoming a captive to a single hosting service while still providing all the cost savings associated with SaaS hosting services.

  • Hybrid Cloud Planning and Integration Services
    Progent offers expert online support services to help businesses of any size connect their information networks with leading public clouds such as Azure and Amazon Web Services. Progent can help your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid architectures that seamlessly combine local IT assets along with public clouds. To help you to incorporate cloud services with physical datacenters, Progent offers a range of public cloud migration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure planning and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging. Progent has more than 15 years of experience providing advanced consulting services remotely, and Progent can help you complete your cloud migration projects quickly and within your budget.

Why Progent Offers the Smart Choice for Olathe, Kansas Small Businesses
Progent's size, scope of information technology expertise, and experience with corporate IT consulting allow small and midsize businesses to avoid the problems associated with over dependence on small service firms or independent consultants.

Working with Progent's Experts allows your business to:

  • Avoid Excessive Reliance on Individual Support Consultants
    For network services, small businesses often rely heavily on freelance engineers. Though freelance service engineers carry lower overhead than larger support organizations and can typically bill apparently smaller fees, individuals are frequently unable to react quickly to urgent situations. If a freelance engineer is occupied with another client, sick, on vacation, or in class, the absence of backup personnel may force your company to go without assistance during an emergency. As your company grows, network unavailability or problems with line-of-business applications become more expensive. The money you thought you were conserving on an independent consultant can evaporate fast due to lower productivity. In addition, when independent engineers confront unfamiliar technologies, the lack of a big consulting group to depend on for help requires them to train in place while your organization ends up with the bill for their continuing training.

  • Gain Access to Expertise in Complex Information Technology Solutions
    Many small service organizations or freelance consultants who concentrate on small company network consulting may excel at providing routine solutions but lack the background to work efficiently with complicated network configurations with mixed operating systems, numerous locations, VoIP implementations, remote clients, interconnected financial and analytical software, eCommerce, and specialized business applications. Progent's background with worldwide enterprises and Progent's large staff of specialists can benefit your business because enterprise networks are characteristically complex, integration issues require in-depth knowledge in numerous technical areas, and reaching a high degree of stability, availability, and security calls for industry-proven best practices.

  • Build a Solid Foundation for Growth
    Small businesses typically start with an IT system cobbled together on a tight budget. Without a solid basis, a series of band-aid fixes often get tossed on top of a tenuous structure. As a company evolves, stability and scalability issues can undermine the productivity of the business. These networks require thorough assessment, smart strategic planning, and broad-based expertise to upgrade to an IT environment that can act as the solid foundation to handle current business requirements and support future growth.

  • Work with Solution Finders, Not Resellers
    Small businesses need guidance and education to work through an increasingly complicated maze of technology alternatives available for enabling business growth and improving efficiency. They do not need an IT consultant or support firm that tries to promote a product. Progent avoids conflicts of interest by not reselling any products. Progent offers services and expertise only. This permits Progent to align consulting support services with the real needs of customers. Mixing IT support and product reselling can result in a conflict where the proposed solution is based on a preselected technology instead of being based on the true needs of a client.

How to Contact Progent
If your Olathe, Kansas company wants to contact Progent for IT outsourcing, consulting, or tech support services, call 800-993-9400 or refer to Contact Progent.

Fast Remote Network Support
For fast online technical support, you can contact Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).
















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