Enterprise-class Online Consulting and Support Services for BlackBerry Technology
RIM BlackBerry Online Integration HelpSecure and uninterrupted connectivity from smartphones to messaging systems like Exchange Server, Lotus, or Novell GroupWise is now mandatory for businesses of any size who want to maximize competitiveness. Research in Motion's BlackBerry smartphones and the BlackBerry Enterprise Server (BES) are some of the most popular solutions for building and managing mobile communications. However, maintaining efficient BlackBerry environments is increasingly challenging because of the advanced mechanisms that exist to meet the demand for enterprise-class protection and non-stop operation. Progent's BlackBerry qualified engineers are expert at delivering remote consulting and support expertise for BlackBerry environments, reducing support costs and resolving problems faster than is possible via ordinary on-premises consulting.

Progent has a seasoned team of remote consultants qualified to support networks that incorporate products from all popular suppliers. (Refer to industry certifications of Progent's consultants.) Progent's Cisco-certified CCIE network engineers can help your company to resolve complex problems with your network environment. Progent's Apple qualified experts can help your business to interface Macs with your mobile communications solution and can provide expertise with Apple iPhone integration and management. Progent's Linux specialists can offer assistance for supporting application servers powered by various implementations of Linux including RedHat, SUSE Linux, Debian-GNU, CentOS, Ubuntu Linux, Mandriva Linux, PCLOS, fedora Linux, and Gentoo Linux. This range of practice areas allows Progent to act as a convenient source for IT assistance required in mixed-platform networks and avoids the finger-pointing that small companies often confront when trying to find technical support.

Progent's network security consultants have been awarded prestigious security certifications such as Certified Information Systems Auditor and Information System Security Architecture Professional. Progent's world-class security professionals can help you make smart choices in selecting from the many options available with configuring BES Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security consulting services for small companies include a pair of low-cost security penetration scanning service packages that enable small businesses to receive an independent security assessment from a Progent security engineer to determine potential weaknesses in the security profile you expose inside and outside your security perimeter.

Consulting and Technical Expertise for BlackBerry Enterprise Server (BES)
BlackBerry Enterprise Server simplifies management and support of BlackBerry devices, providing a centralized platform for handling key jobs such as smartphone installation, updates, and deactivation and offering a strong infrastructure for data protection and fault tolerance. BlackBerry Enterprise Server delivers transparent integration between Microsoft Exchange, Groupwise, or Domino email servers and BlackBerry handsets and allows over-the-air synchronization.

RIM BlackBerry Enterprise Server Configuration Assistance

BlackBerry Enterprise Server includes a variety of data protection options starting with automatic encryption of information transmitted between a BlackBerry device and BES Server using Advanced Encryption Standard or Triple Data Encryption Standard. BES Server also permits excellent versatility in selecting levels of security to meet the special requirements of your company's environment. Progent's BlackBerry authorized consultants can help you to choose powerful security features and activate them wirelessly. Examples of these wirelessly selectable security features are:

  • Disable a BlackBerry smartphone
  • Erase information from a missing or stolen BlackBerry device
  • Lock out Bluetooth
  • Activate internal defenses against malware

BES Server also provides versatility in selecting mechanisms to keep users from loading or executing unsafe or unauthorized software. Progent can help you to select blocking techniques like:

  • List precisely which applications are allowed on the device
  • Prevent third-party programs from using persistent storage on the BlackBerry smartphone
  • Determine which resources external applications can use on the BlackBerry device
  • Restrict the types of access external applications running on the BlackBerry device can establish
  • Prevent all third-party software from being loaded or run on the device

Expert BlackBerry Consulting and Technical Services Available Online from Progent
Progent's authorized RIM BlackBerry support specialists are available remotely to deliver prompt technical help to businesses in the Omaha region or anywhere in the state of Nebraska. Progent's seasoned online technical support experts have helped IT organizations solve network issues and reduce IT service expenses in every state in the United States and built a substantial following of satisfied clients. (See Progent's client testimonials.)

Progent can provide online help for a wide array of technologies associated with RIM BlackBerry software and devices such as synchronization, configuration with Exchange, managing BlackBerry Enterprise Server, and strengthening mobile security. Major RIM BlackBerry credentials earned by Progent's support experts include:

BlackBerry Certified Support Specialist
Blackberry ConsultingA Progent BlackBerry Certified Support Specialist can assist you to perform common technical functions such as setting up BlackBerry smartphones and BlackBerry Desktop utilities, adding addresses to the BlackBerry Internet Service, choosing account configurations, setting up e-mail filters and auto-signature, changing user accounts, upgrading BlackBerry handsets, sending service books, and installing BlackBerry Desktop Manager to run with your corporate email software. Progent's certified experts can in addition assist you to resolve a broad range of issues associated with synchronization, handset recognition, email reconciliation, web access, mobile connections, Instant Messaging, desktop software installation, and BlackBerry Desktop Redirector.

As a leader in delivering nationwide remote technical assistance for small company networks, Progent can provide fast and economical contact with a BlackBerry Certified Support Specialist. Progent's remote support expertise keeps your BlackBerry support expenses low and, by resolving problems quickly, optimizes the efficiency of your BlackBerry clients.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator offers advanced skills for installing, managing, monitoring, and maintaining one or several BlackBerry BES Servers in a messaging system powered by Exchange Server. Progent's BlackBerry-certified consultant offers expertise in key areas associated with BlackBerry management such as the BlackBerry Enterprise Solution, Microsoft Windows permissions, database architecture, Outlook, firewalls, proxy servers, MAPI, and network policies and scheduling. Progent can help you to install and remove BlackBerry smartphone users on Microsoft Exchange and Windows Active Directory, set up, track, and manage BlackBerry BES Server, administer BlackBerry devices and client accounts, archive and manage storage groups, apply permissions, install the MDS and Instant Messaging, install access control lists, manage Microsoft Exchange data flow, generate, update, and assign WLAN and VPN configuration sets, implement SNMP traps, and generate management reports based on SNMP data.

Progent's BlackBerry expert can support your BlackBerry technology in a variety of environments such as Microsoft Windows 2000, 2003 or 2008 Servers, Windows XP, Windows Vista, Windows 7, and Windows 8 desktops, BlackBerry Desktop Manager, VMware, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to utilize tools like BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Performance Calculator and SNMP.

BlackBerry Certified Solution Designer
RIM BlackBerry Certified Solution Designer ConsultingProgent offers the support of a BlackBerry Certified Solution Designer to help you to plan, install, test, troubleshoot, and document a mobile wireless solution based on the integration of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Active Directory. Progent's world-class consulting support services for BlackBerry technology include business and network requirements assessment, solution architecture, deployment strategy and execution, performance tuning, design of a fault-tolerant architecture, information backup and disaster recovery planning, and security infrastructure design.

Progent's BlackBerry Certified Solution Designer can work with you and your stakeholders to understand your operational goals and to design a mobile wireless system that meets your information technology budget and aligns with your business plans. Progent can clarify the impact of your organizational processes on the configuration of a BlackBerry Enterprise Solution, assess your current connectivity infrastructure's ability to support a BlackBerry BES Server, help you to determine which management model and hardware products meet your needs, and evaluate your messaging system configuration. Progent can also explain the performance impact that the BlackBerry Enterprise Server, Microsoft SQL Server, and Exchange Server have on each other so you can arrive at informed choices about alternatives for software versions, processors and mass storage, network design, and application configuration.

To maximize system protection, Progent's BlackBerry expert can assist you to choose and activate appropriate security options for the BlackBerry BES Server. Progent's BlackBerry Certified Solution Designer can also operate with Progent's CISSP and CISM-qualified security specialists to run company-wide security assessment and compliance validation and recommend improvements to support your BlackBerry solution.

Contact Progent to Get Support from a BlackBerry-Certified Consultant
To get in touch with Progent about consulting assistance for BlackBerry wireless integration, call 1-800-993-9400 or refer to Contact Progent.

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