Enterprise-class Online Consulting and Support Expertise for BlackBerry Technology
RIM BlackBerry Online Integration HelpSecure and uninterrupted access from smartphones to collaborative messaging systems like Microsoft Exchange, Lotus, or Groupwise is now a necessity for businesses of any size who want to optimize competitiveness. Research in Motion's BlackBerry devices and the BlackBerry BES Server are among the most popular solutions for building and managing wireless communications. However, maintaining efficient BlackBerry systems is increasingly complex because of the sophisticated mechanisms available to fulfill the demand for enterprise-class security and non-stop operation. Progent's BlackBerry certified engineers are experienced at delivering online consulting and support services for BlackBerry systems, lowering service expenses and resolving issues more quickly than is feasible with conventional on-premises consulting.

Progent has a seasoned team of online engineers qualified to maintain networks that include technology from all major suppliers. (See industry certifications of Progent's engineers.) Progent's Cisco CCIE engineers can help you to resolve challenging issues with your network environment. Progent's Apple certified experts can assist you to interface Macs with your mobile connectivity solution and can provide support with iPhone integration. Progent's Linux consultants can offer help in supporting servers powered by various implementations of Linux including RedHat, SUSE Linux, Debian-GNU, CentOS Linux, Ubuntu Linux, Mandriva, PCLlinuxOS Linux, fedora, and Gentoo. This breadth of expertise permits Progent to offer a convenient source for all consulting assistance needed in mixed-platform networks and eliminates the blame game that small organization commonly confront when trying to find computer support.

Progent's information technology security consultants have been awarded top security certifications such as Certified Information Security Manager (CISM) and Information System Security Architecture Professional (ISSAP). Progent's enterprise-class security professionals can help you make smart choices in selecting from the many options available with configuring BlackBerry BES Server and can also create and validate a corporate-wide security strategy that makes sense for your business. Progent's security services for small businesses include two ultra-affordable security inventory scanning service bundles that enable small companies to receive a professional network security assessment from a Progent security consultant to determine potential weaknesses in the security posture you expose on both sides of your security perimeter.

Technical Support Services for BlackBerry Enterprise Server
BlackBerry Enterprise Server (BES) simplifies management and maintenance of BlackBerry wireless handsets, offering a centralized solution for controlling critical tasks like smartphone installation, upgrades, and retirement and providing a solid infrastructure for security and fault tolerance. BlackBerry BES Server supports seamless integration between Microsoft Exchange Server, Groupwise, or Domino messaging servers and BlackBerry handsets and supports wireless synchronization.

RIM BlackBerry Enterprise Server Troubleshooting Support

BlackBerry BES Server provides a variety of security options beginning with advanced data encryption of messages sent between a BlackBerry wireless handset and BlackBerry BES Server based on Advanced Encryption Standard or Triple Data Encryption Standard (Triple DES). BES Server also allows excellent flexibility in adjusting degrees of security to match the specific needs of your environment. Progent's BlackBerry authorized consultants can help your company to choose powerful security functions and activate them remotely. Samples of these over-the-air configurable security features include:

  • Lock down a BlackBerry smartphone
  • Erase data from a missing BlackBerry device
  • Disable Bluetooth functionality
  • Enable built-in protection against malicious attacks

BlackBerry BES Server also offers flexibility in selecting ways to prevent mobile users from installing or running unsecure or prohibited applications. Progent can help you to choose protective techniques like:

  • Specify exactly what applications are permitted on the device
  • Block third-party applications from using persistent memory on the device
  • Determine what functions external programs can use on the device
  • Limit the kinds of access external applications running on the BlackBerry device can initialize
  • Prevent all third-party software from being installed or executed on the smartphone

Expert BlackBerry Consulting and Technical Support Services Offered Remotely from Progent
Progent's certified BlackBerry support specialists are available by phone to provide expert technical help to businesses in the Omaha region or anywhere in the state of Nebraska. Progent's experienced remote consulting team has helped IT organizations resolve network issues and cut support costs in each state in the country and built a large base of satisfied clients. (Refer to Progent's customer testimonials.)

Progent offers remote consulting support for a broad selection of technologies related to RIM BlackBerry software and devices including wireless synchronization, configuration with Exchange Server, setting up BlackBerry Enterprise Server, and improving wireless security. Important BlackBerry certifications awarded to Progent's consulting experts include:

BlackBerry Certified Support Specialist
RIM BlackBerry Support ServicesA Progent BlackBerry Certified Support Specialist can assist your business to carry out basic support functions including setting up BlackBerry smartphones and BlackBerry Desktop software, adding addresses to the BlackBerry Internet Service, establishing account settings, setting up messaging filters and auto-signature, editing user accounts, update BlackBerry smartphones, transmitting service books, and installing BlackBerry Desktop Manager to work with your corporate messaging software. Progent's certified service professionals can in addition assist you to troubleshoot a wide range of issues concerning synchronization, device recognition, messaging consistency, web browsing, mobile connections, IM, desktop software configuration, and BlackBerry Desktop Redirector.

As a leader in delivering countrywide online support for small business networks, Progent can provide quick and affordable access to a BlackBerry Certified Support Specialist. Progent's remote technical support skills keeps your BlackBerry technical support costs low and, by dealing with problems quickly, optimizes the efficiency of your BlackBerry users.

BlackBerry Certified System Administrator
Blackberry ConsultantsProgent's BlackBerry Certified System Administrator has high-level knowledge for installing, managing, monitoring, and troubleshooting one or multiple BlackBerry BES Servers in an email environment based on Microsoft Exchange Server. Progent's BlackBerry-certified engineer has support skills in important technologies associated with BlackBerry management including the BlackBerry Enterprise Solution, Windows permissions, email structure, Outlook, firewalls, proxy servers, TCP/IP, and network policies and scheduling. Progent can show you how to install and remove BlackBerry smartphone clients on Exchange Server and Active Directory, configure, monitor, and administer BlackBerry Enterprise Server, administer BlackBerry smartphones and user accounts, back up and support storage groups, configure permissions, set up the Mobile Data System and Instant Messaging, implement push and pull access control lists, manage Exchange Server data flow, create, edit, and assign wireless LAN and VPN configurations, implement SNMP traps for alerts, and generate reports based on SNMP results.

Progent's BlackBerry engineer can support your BlackBerry technology in a number of settings that can include Microsoft Windows 2000, 2003 or 2008 platforms, Microsoft Windows XP, Windows Vista, Windows 7, and Windows 8 workstations, BlackBerry Desktop Manager, VMware ESX, SQL Server, and BlackBerry BES Enterprise Server. Progent's BlackBerry Certified System Administrator can also show you how to to use tools such as BlackBerry Desktop Manager, BlackBerry Administration Service, BlackBerry Server Configuration Panel, BlackBerry Enterprise Server log files, Microsoft SQL Server Enterprise Manager and BlackBerry MDS Runtime.

BlackBerry Certified Solution Designer
BlackBerry Certified Solution Designer Consulting FirmProgent offers the support of a BlackBerry Certified Solution Designer to help your company to design, deploy, validate, troubleshoot, and document a wireless environment based on the combination of the BlackBerry Enterprise Solution, Microsoft Exchange Server, and Microsoft Active Directory. Progent's advanced consulting support services for BlackBerry include business and technology needs assessment, solution architecture, installation planning and implementation, performance optimization, design of a high-availability environment, information backup and business recovery consulting, and security infrastructure engineering.

Progent's BlackBerry Certified Solution Designer can team with you and your stakeholders to define your functional objectives and to create a wireless solution that fits within your information technology budget and aligns with your business strategy. Progent can clarify the implications of your organizational policies on the design of a BlackBerry Enterprise Solution, evaluate your current connectivity infrastructure's suitability to support a BlackBerry BES Server, help your organization to determine which management approach and physical components match your needs, and evaluate your messaging system topology. Progent can also explain the performance impact that the BlackBerry BES Server, Microsoft SQL Server, and Microsoft Exchange Server have on each other so you can make informed decisions about alternatives for software editions, server hardware and mass storage, network design, and application configuration.

To maximize system protection, Progent's BlackBerry expert can help you to choose and activate sensible security features for the BlackBerry Enterprise Server. Progent's BlackBerry Certified Solution Designer can also operate in conjunction with Progent's CISA and GIAC-certified security engineers to run network-wide security assessment and compliance validation and suggest enhancements to support your BlackBerry solution.

Call or Email Progent to Get Help from a RIM BlackBerry-Certified Expert
If you wish to contact Progent about engineering expertise for BlackBerry mobile wireless technology, phone 1-800-993-9400 or refer to Contact Progent.

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