Fast and Affordable Remote Troubleshooting for Omaha Computer Networks
Fast Phone Help for Omaha SystemsFor companies located in Omaha or anywhere in the state of Nebraska, Progent offers remote support for networks based on any combination of Microsoft, Cisco Systems, Mac OS X, or Linux platforms. Progent's Microsoft qualified professionals have delivered online support to companies in every state in the U.S. (Check out recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-qualified engineers to solve challenging networking problems, plus the assistance of CISSP and CISM-accredited security consultants to help with high-level security architecture and diagnostic jobs.

Progent's remote support experts offer exceptional leverage due to the fact that they possess the real-world experience and are equipped with the advanced tools needed to resolve most information system issues rapidly. This lowers direct costs since service calls accumulate minimal chargeable consulting minutes. Online help also eliminates the expense of dispatching a consultant to your office. Your company saves additionally in indirect expenses by reducing or eliminating network downtime and related costs resulting from business discontinuity, upset clients, unproductive employees, and de-focused executives. Progent's extensive online consulting experience is particularly important for organizations that rely on public clouds for vital network infrastructure or applications like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises tech support may not be an option.

Progent's pricing policy for remote help is structured to stretch your network support dollar. Progent charges on a per-minute basis for telephone-based consulting, so you owe exclusively for the services that you actually get. In contrast to typical remote service firms, Progent asks for no initialization surcharge or minimum payments. Progent's one-minute billing unit and clean model for pricing prevent scenarios where speedy. minor solutions manage to end up as large bills. Progent's penchant for solving technical issues quickly means you spends less cash.

Progent's Remote Service Technologies
Over the years, Progent has mastered a set of optimized technologies and proven methodologies which ensure the highest level of efficiency for remote help and repair for IT systems of any size. Progent offers safe VPN support for gateways from a variety of popular vendors including Microsoft, Cisco, SonicWall and WatchGuard. Secure VPN connectivity enables the experts of Progent's online support team to interface to your computer system remotely without breaching system security.

Progent's powerful service reporting system includes thorough documentation describing the service that Progent's clients have received. Progent's team engineers have the benefit of the history of support provided to each Progent customer by any consultant. This history of problems and fixes is structured as a conveniently retrievable support database that enables Progent's remote technical engineers to share their knowledge company-wide to make sure that the efficiency of Progent's technical support improves daily. Progent's advanced accreditations and formal relationships with key technology companies including Cisco Systems and Microsoft make available additional extensive support knowledge bases and allow priority response from vendors' internal engineering staff with the result that Progent's remote service specialists are able to find optimal solutions in the least time.

Remote technical support services provided by Progent to companies in Omaha and throughout the state of Nebraska include:

Additional Support Services Offered by Progent
Progent can provide the skills of seasoned remote consulting professionals for special IT projects. Progent's rates for longer-term consulting tasks are set based on the level of expertise of the consultants assigned. Progent's background in these important areas of information technology allows customers to complete major initiatives economically and on schedule. Progent's special online engineering services include:
  • Call Center Expertise
    Progent's Help Desk support programs for companies with environments that incorporate Microsoft, Cisco Systems, Apple Mac OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Call Center process consulting. Progent's Help Desk outsourcing support services are well suited for businesses who lack the resources to assemble and manage an internal Call Center but who need fast communication with a reliable Help Desk with professional telephone support plus the technical depth to escalate complex trouble tickets to advanced engineers.

    Progentís Virtual Help Desk Call Center is designed for larger companies and serves as a seamless extension of your established Help Desk team. Progent's Virtual Help Desk Call Center can act as a an escalation option to handle complex technical challenges, or be available in overflow circumstances when your ordinary service providers are swamped.

    Progent's Help Desk team of experienced network consultants offers your clients in Omaha or anywhere in the state of Nebraska instant communication with a large support resource with substantial background providing telephone-based support and online troubleshooting for IT systems powered by Windows, Cisco Systems, Apple Mac OS X, or UNIX/Linux components. Progent's charter is to earn the Help Desk Call Center perception as a major driver of company efficiency, and Progent's policy is to resolve instead of just document network issues.

  • Applications Services: Education, Custom Development, and Problem Solving
    Progent's Applications Experts staff offers online and in-depth engineering support and education in special application areas including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management (CRM). Progent also can deliver expertise, customization, and training for popular Microsoft business applications such as CRM, MS Office Project, Microsoft Word, and Microsoft Excel. To read more on Progent's expertise, programming, and education offerings, visit Progent's Business Application Experts Group.

  • Remote Network Monitoring Services
    Progent can provide businesses in Omaha, or anywhere in the state of Nebraska, remote network monitoring support based on Microsoft System Center Operations Manager, customized by Progent to fit your environment so that your IT maintenance is proactive rather than reactive. By exposing emerging issues before they evolve into network outages, proactive monitoring can avoid disruptive and expensive service breakdowns. Progent can also utilize server and infrastructure monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Mac OS X environments, Microsoft Windows systems, or networks that incorporate a combination of OS platforms.
How Your Omaha Business Can Contact Progent's Online Technical Support Professionals
To get in touch with Progent about emergency online assistance with Microsoft Windows, Mac OS X, or Linux/UNIX networks, go to Progent's Urgent Phone-Based Help, telephone 1-800-993-9400, or see Contact Progent. For companies and startups in Omaha or anywhere in the state of Nebraska, Progent's online network support specialists can deliver effective and affordable IT support whenever your business needs it. Long experience offering remote tech support has earned Microsoft Gold status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting capability and to refine remote connectivity technology to repair IT problems quickly while eliminating the cost and lost productivity that comes with in-person support calls.

Even if your Omaha office relies on a local freelance consultant or employs an in-house organization that know how to handle day-to-day network problems, Progentís Microsoft and Cisco certified consultants can offer an easy and transparent remote extension of your local resources in cases when your regular IT support personnel either don't have the time or the knowledge to solve sudden network crises or particularly challenging integration problems.

Advantages of Progent's Network Help for Businesses in Omaha
Progent's online network troubleshooting services enable your Omaha business to realize the advantages of immediate, enterprise-level IT support without the expense of maintaining a full-time IT organization. Your network will acquire added business value by becoming more reliable, efficient, and protected. Benefits to your business include:

  • Seamless virtual extension of your on-site support resources
    For most companies in Omaha or anywhere in Nebraska, local network service resources, whether represented by independent consultants or an in-house IT staff, can take care of the majority of network problems. On the other hand, major troubles might spring up when local resources are overstretched or unavailable, and some trouble may stem from technology that is beyond the scope of your onsite service technicians. In these situations, Progent's on-call support experts give you an easy, fast, and affordable way to supplement your regular help and to convey useful information to improve your ability to resolve downstream problems in-house.

  • Less Dependence on Freelance Consultants
    For IT maintenance, smaller organizations commonly depend on independent freelance consultants. Although freelance consultants have less overhead than larger consulting organizations and can often charge marginally less, they are occasionally stretched too thin, making it impossible to respond rapidly to urgent situations. If an independent consultant is occupied with another client, sick, on vacation, or in class, the absence of fallback personnel may require your business to wait for help during an emergency. As your company grows, network downtime and problems with vital software are more costly. The budget you thought you were saving on an independent can be consumed quickly by lost productivity. Progent provides a ready source of backup support expertise to insure your network is always up and running.

  • Create a Solid Basis for Smooth Expansion
    Organizations typically begin with an information architecture implemented on a modest budget. Lacking a robust framework, band-aid fixes can get piled on top of a weak foundation. When a company grows, reliability and scalability issues can impede the productivity of the organization. These badly designed systems need careful assessment, smart long-term planning, and wide IT expertise to upgrade to a system architecture able to provide the stable foundation to handle critical business demands and simplify future growth.

  • Work with Solution Providers Rather Than Product Vendors
    Smaller offices require guidance and technical training to negotiate an increasingly complex array of technology alternatives available for accelerating business success and improving productivity. They hardly need a computer consultant who is trying to resell a certain vendor's technology. IT consulting and product sales can result in a situation where the recommended solution is built around a predetermined product rather than the genuine needs of a business. Progent eliminates these conflicts by selling only services instead of products. This enables Progent to align technical consulting with the best interests of clients.

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's head count, depth of technical background, fine tuned remote support software, and understanding of corporate IT enable offices to avoid the limitations associated with exclusive dependence on smaller consulting organizations, individual freelance consultants, or over-stretched in-house IT help.

Progent stands out by offering:

  • Best Practices
    Progentís team of Microsoft and Cisco qualified consultants average more than ten years of hands-on professional experience, at the front lines of network service, performing a wide range of IT projects for a large mix of clients. Every Progent consultant shares a refined set of personal best practices which are incorporated into company-wide leading practices training that Progent teaches its support team. This means that you get not only expert technical skills, but also a support engineer with field-tested methods for applying computer knowledge to solve actual IT problems quickly.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-premises help by the minute. As a result, you are billed exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or urgent service, and within California or in regions where Progent provides on-premises support, Progent does not charge for travel except for urgent calls where on-site work is less than 4 hours. In addition, Progent applies no minimum fee and asks no retainer for services delivered during regular business hours. Many support organizations demand substantial minimum fees or charge for each fifteen minutes or longer. Progent's fine granularity avoids big invoices for quick repairs so you won't be tempted to allow minor problems to fester.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating clients to handle problems that are within their comfort zone, Progent can concentrate on providing hard-to-find services where Progent has little competition. Businesses who utilize familiar freelance consultants or who maintain in-house support personnel benefit when Progent transfers information about critical technology and tested methodologies to make their networks more robust, secure, and productive.

  • 24x7 Server Monitoring with MS System Center Operations Manager
    Progent is one of the few support companies to provide 24x7 remote tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager causes your computer support to be anticipatory instead of reactive. By anticipating possible problems before they result in downtime, system monitoring can keep your IT network from stressful and costly service disruptions.
How Does My Business Begin Getting Remote Technical Help from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent need for network support, visit Immediate Online Support.

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