Fast Remote Technical Support for Omaha Networks
Fast Phone Support for Omaha NetworksFor companies in Omaha or anywhere in the state of Nebraska, Progent offers remote support for networks based on any combination of Microsoft Windows, Cisco, Macintosh, or Linux platforms. Progent's Microsoft certified consulting experts have provided online troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's customers.) Progent also offers the consultation services of Cisco CCIE-qualified engineers to help with complex infrastructure problems, as well as the services of CISA and CISM-accredited security consultants to handle advanced security architecture and troubleshooting issues.

Progent's remote technical support experts offer excellent value because they have the real-world background and have access to the sophisticated technology necessary to solve most network problems rapidly. Efficient support reduces direct expenses since solutions use up fewer chargeable consulting minutes. Online help also avoids the expense of dispatching a consultant to your location. Your organization saves even more in incidental expenses by minimizing or eliminating system downtime and related costs due to business disruption, upset clients, idle workers, and distracted executives. Progent's advanced online technical support expertise is particularly valuable in environments that are dependent on public clouds for critical network infrastructure or software such as Azure, Amazon Web Service, or Exchange Online, where on-premises support may not be an alternative.

Progent's billing model for remote help is designed to stretch your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are charged exclusively for the services that you actually get. In contrast to many remote support companies, Progent requires no initialization surcharge or minimum fees. Progent's per-minute granularity and simple model for billing avoid situations where quick fixes somehow turn into large bills. Progent's penchant for disposing of technical issues efficiently means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has refined an arsenal of optimized technologies and field-tested methodologies that ensure the maximum level of efficiency for remote engineering help and repair for IT systems of all sizes. Progent provides secure Virtual Private Network support for gateways from multiple popular vendors such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity enables the experts of Progent's remote service group to communicate with your company's system without compromising corporate security.

Progent's proven service database system keeps detailed records describing all support that Progent's clients have been provided. Progent's authorized service personnel have the benefit of the records of services provided to each Progent customer by every engineer. This archive of issues and solutions is organized as a conveniently retrievable proprietary database that allows Progent's online technical experts to communicate their knowledge with the whole team to ensure that the quality of Progent's technical support grows over time. Progent's advanced accreditations and formal partnerships with key vendors including Cisco and Microsoft open up additional extensive support databases and allow fast response from vendors' internal product engineers with the result that Progent's remote consulting specialists are able to come up with the best resolutions in the least time.

Online technical support services provided by Progent to companies in Omaha and throughout the state of Nebraska include:

Special Support Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for special IT programs. Progent's charges for ongoing development or consulting projects are determined based on the qualifications of the engineers required. Progent's background in these important areas of computer technology enables customers to complete critical initiatives economically and on schedule. Progent's special remote consulting solutions include:
  • Help Desk Call Center Services
    Progent's Help Desk service offerings for businesses with networks based on Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux technology include full-service Help Desk Call Center outsourcing, virtual Help Desk support services, and Call Center operations consulting. Progent's Help Desk Call Center outsourcing support services are designed for organizations who don't have the budget to assemble and manage an internal Help Desk but who want quick communication with an efficient Help Desk with proficient phone assistance plus the expertise to escalate complex tasks to high-level consultants.

    Progent’s Virtual Help Desk Call Center is designed for bigger companies and serves as a transparent addition to your established Help Desk team. Progent's Virtual Call Center can operate as a an escalation option for the most difficult technical issues, or be available in hectic instances when your regular service providers are swamped.

    Progent's Help Desk Call Center staff of seasoned network professionals offers your customers in Omaha or anywhere in the state of Nebraska instant assistance from an effective network service group with extensive background providing telephone-based consulting and remote repair service for computer environments powered by Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux technology. Progent's focus is to earn the Help Desk recognition as a solid driver of business success, and Progent's goal is to fix rather than just document IT issues.

  • Business Applications Support: Education, Development, and Problem Solving
    Progent's Applications Consulting Group can supply online professional engineering support and training in specific business application areas including Enterprise Requirements Planning, MRP, custom financial systems, and CRM. Progent also can deliver consulting expertise, customization, and training for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Word, and Microsoft Excel. To read more information concerning Progent's consulting, programming, and training services, refer to Progent's Applications Experts Team.

  • Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Content Filtering
    Email Guard is Progent's email security platform that incorporates the services and infrastructure of leading data security vendors to deliver web-based control and comprehensive security for all your email traffic. The powerful structure of Email Guard combines cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This decreases your exposure to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and protect internal email traffic that originates and ends inside your corporate firewall. Learn more about Progent's Email Guard Spam Filtering, Virus Defense, Email Content Filtering and Data Leakage Prevention.

  • ProSight Active Security Monitoring Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates cutting edge behavior-based analysis tools to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and email phishing, which routinely evade legacy signature-based AV tools. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to address the complete threat lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

  • ProSight Data Protection Services Managed Cloud Backup
    ProSight Data Protection Services from Progent offer small and medium-sized organizations a low cost end-to-end solution for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates your backup activities and allows rapid recovery of vital files, applications and VMs that have become lost or damaged due to component breakdowns, software glitches, natural disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory requirements such as IPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to restore your critical data. Find out more about ProSight DPS managed cloud backup and recovery.

  • Unified and Streamlined Administration of Hybrid Cloud Networks
    Microsoft System Center 2016 centralizes and automates the management of hybrid cloud environments by offering comprehensive support for Windows Server 2016 servers, Windows 10 clients; cohesive management of heterogeneous environments that incorporate Linux, Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for Apple iPhone and Google Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can assist you to design and configure a new implementation of System Center 2016, expand or tune an existing one, upgrade smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

  • Remote Hybrid Network Monitoring Support
    Progent can deliver companies in Omaha, or anywhere in the state of Nebraska, online IT infrastructure monitoring and reporting by providing System Center 2016 Operations Manager consulting and System Center 2012 Operations Manager (SCOM 2012) troubleshooting and support. Progent can customize SCOM to fit your business so your network maintenance is proactive rather than reactive. By uncovering emerging trouble spots before they evolve into network outages, automated monitoring can ward off disruptive and costly information system crises. Progent can also assist with server and infrastructure monitoring utilities such as Nagios and MRTG to diagnose UNIX, Linux, Sun Solaris, or Apple Mac networks, Microsoft environments, or networks based on multiple operating systems.
How Your Omaha Business Can Contact Progent's Remote Service Experts
To contact Progent about emergency remote support with Microsoft, Apple Mac, or Linux environments, go to Progent's Emergency Online Help, call 1-800-993-9400, or refer to Contact Progent. For businesses and new ventures in Omaha or anywhere in the state of Nebraska, Progent's phone-based computer support engineers are ready to deliver professional and affordable system support whenever your organization has to have it. More than a decade of delivering online tech support has earned Microsoft Gold Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting skills and to refine remote access technology to repair network problems rapidly while eliminating the expense and lost productivity that comes with on-site service calls.

Even if your Omaha company works with a regular freelance support technician or employs an in-house organization that can handle typical network problems, Progent’s Microsoft certified engineers are available to offer a convenient and transparent remote expansion of your local resources for situations when your regular IT support personnel either don't have the time or the expertise to handle sudden network emergencies or particularly complicated integration problems.

Benefits of Progent's IT Support for Companies in Omaha
Progent's remote network troubleshooting services allow your Omaha company to realize the advantages of immediate, enterprise-grade IT support without the expense of maintaining an in-house IT staff. Your network will acquire added business value by becoming increasingly available, productive, and secure. Benefits to your company include:

  • Seamless remote extension of your on-site support resources
    For most businesses in Omaha and throughout Nebraska, nearby computer service providers, whether represented by outside consultants or an internal IT staff, can deal with typical network issues. On the other hand, serious problems sometimes occur when your regular support personnel are overstretched or unavailable, and some trouble may involve IT products that is unfamiliar to your usual support technicians. In these instances, Progent's online support specialists provide a convenient, fast, and economical solution to augment your regular resources and to pass on useful knowledge to improve your ability to deal with downstream issues in-house.

  • Reduced Dependence on Freelance Service Providers
    For network support, smaller companies commonly depend on independent freelance consultants. Although independent consultants carry less overhead than larger service companies and can afford to charge marginally less, they are sometimes overbooked, making it difficult to respond rapidly to urgent situations. If an independent consultant is busy with another customer, ill, on a trip, or in training, the absence of fallback personnel may force your company to go without help during an emergency. As your company expands, system unavailability and problems with critical applications become more expensive. The budget you thought you were saving on an independent can be eaten up quickly by reduced productivity. Progent offers a ready source of backup service expertise to make sure your network remains available.

  • Create a Scalable Basis for Smooth Expansion
    Companies often start with an IT architecture created on a shoestring budget. Lacking a robust infrastructure, slap-dash fixes can get piled on top of an unstable foundation. As a network grows, reliability and expandability issues can hinder the success of the organization. Such poorly built systems require proper assessment, smart long-term planning, and extensive IT expertise to upgrade to a system infrastructure able to provide the solid foundation to handle vital business demands and facilitate future expansion.

  • Interact with Problem Solvers Instead of Technology Sellers
    Smaller companies need guidance and technical education to negotiate an increasingly complicated array of product options capable of accelerating business growth and enhancing efficiency. Businesses do not need a network engineer who is trying to sell a certain vendor's technology. Network support and product sales can lead to a situation where the proposed solution is designed around a predetermined technology instead of the true needs of a business. Progent avoids these conflicts of interest by offering only services instead of products. This allows Progent to align technical consulting with the real interests of customers.

What Makes Progent Different from Other Support Organizations?
Progent is a Microsoft Gold Certified Partner support firm and Progent's staff size, depth of IT knowledge, refined remote support tools, and understanding of enterprise networking allow offices to escape the limitations associated with excessive dependence on smaller consulting organizations, individual freelance service providers, or limited in-house resources.

Progent stands out by providing:

  • In-depth Knowledge of Microsoft's Entire Range of Server Platforms
    Progent can provide world-class expertise for Microsoft’s powerful server products with services such as Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server planning and integration consulting, Windows Server 2008 expertise, Microsoft Windows 2003 Server maintenance, Microsoft Exchange Server 2016 migration, Exchange Server 2013 configuration, Microsoft Exchange Server 2010 management, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus SQL Server 2016 integration, Microsoft SQL Server 2014 consulting support, and SQL 2012 management and troubleshooting.

  • Value Pricing
    Progent's pricing policy is to charge for online support and in-person visits per minute. Consequently, you are billed just for delivered support. Progent does not impose a more expensive rate for after-hours or urgent support, and within California or in regions where Progent provides in-person support, Progent does not charge for travel time except for urgent support where on-site time is less than 4 hours. Also, Progent applies no minimum charge and asks no monthly commitment for services provided during normal business hours. Many service organizations impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity eliminates large invoices for fast fixes so you will not be tempted to permit minor problems to fester.

  • Full Documentation of IT Services
    Progent has created a comprehensive support reporting system that records and organizes complete documentation for all delivered services. Unlike some freelance consultants or local support organizations who offer scant documentation or specifics of tasks done, every service delivered by Progent is tracked by full documentation. Each Progent staff member has access to the service documentation sent by every staff member to every customer. The discipline of documenting and archiving service records allows more efficient support and avoids a variety of common misfortunes such as when a service client is virtually held hostage to a consultant who won’t release vital service information.

  • Remote Server Monitoring with Microsoft Operations Manager
    Progent is one of the few IT service companies to offer 24x7 remote monitoring services based on Microsoft Operations Manager. Microsoft Operations Manager allows your computer maintenance to be proactive instead of reactive. By uncovering possible issues before they result in downtime, system monitoring can save your information network from stressful and costly availability disruptions.
How Does My Business Start Receiving Online Technical Help from Progent?
To get started with Progent's Nationwide Remote Support services or to learn more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.

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