Fast and Affordable Online Technical Support for Omaha Computer Networks
Urgent Online Help for Omaha NetworksFor companies located in Omaha or anywhere in the state of Nebraska, Progent provides online help for networks based on any mix of Microsoft, Cisco, Mac OS X, or Linux/UNIX platforms. Progent's Microsoft certified engineers have provided online troubleshooting to companies in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also offers the expertise of Cisco CCIE-qualified network specialists to solve challenging infrastructure problems, plus the assistance of CISSP and CISM-accredited security engineers to help with high-level security architecture and troubleshooting jobs.

Progent's online support experts provide exceptional value due to the fact that they possess the practical experience and are equipped with the advanced technology needed to solve the majority of information system issues rapidly. Efficient support lowers direct expenses since solutions require minimal chargeable consulting minutes. Online help also avoids the expense of dispatching an engineer to your site. Your company saves even more with incidental costs by reducing or avoiding system downtime and related costs due to business discontinuity, upset customers and vendors, idle workers, and distracted executives. Progent's advanced remote technical support expertise is particularly valuable in environments that rely on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where onsite IT support may not be an alternative.

Progent's pricing model for online support is designed to leverage your IT service dollar. Progent bills on a per-minute basis for telephone-based consulting, so you owe exclusively for the support that you receive. Unlike many remote support organizations, Progent imposes no initialization charge or minimum fees. Progent's per-minute billing unit and simple policy for billing eliminate situations where fast solutions manage to end up as large bills. Progent's penchant for dealing with technical issues efficiently means your business spends less money.

Progent's Remote Consulting and Troubleshooting Expertise
Over time, Progent has refined an array of optimized tools and field-proven processes that promote the maximum level of efficiency for remote technical support and repair for computer networks of all sizes. Progent offers protected Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN access enables the engineers of Progent's online support team to access your system remotely without compromising corporate security.

Progent's powerful technical support reporting application keeps detailed records for all service that Progent's customers have been provided. Progent's staff consultants have access to the history of all help rendered to every client by any Progent engineer. This database of trouble tickets and fixes is structured as a readily exploitable internal knowledge base that permits Progent's remote technical experts to share their experiences company-wide to make sure that the quality of Progent's technical support improves daily. Progent's extensive list of accreditations and formal relationships with major vendors including Cisco and Microsoft make available other massive technical knowledge bases and allow priority response from manufacturers' in-house engineering staff with the result that Progent's remote consulting specialists can find the best resolutions in the least time.

Remote support provided by Progent to businesses in Omaha and throughout the state of Nebraska include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Organizations
Progent offers a selection of affordable, fixed-price services designed to enable small and mid-size organizations to benefit from the same best-of-breed technology used by many of the industry's top corporations. The ProSight line of IT management outsourcing services addresses all key aspects of modern networking such as email protection, behavioral-based threat defense, cloud-based backup and disaster recovery, and infrastructure monitoring and management. ProSight managed services offered by Progent include:

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of leading information security companies to provide centralized management and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard managed service combines cloud-based filtering with a local gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. Email Guard's cloud filter serves as a preliminary barricade and keeps the vast majority of unwanted email from reaching your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage. Email Guard's onsite gateway device adds a deeper level of inspection for incoming email. For outgoing email, the on-premises gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates next generation behavior-based analysis tools to guard endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus products. ProSight ASM protects on-premises and cloud-based resources and provides a unified platform to automate the entire threat lifecycle including protection, detection, mitigation, remediation, and forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Data Protection Services: Managed Backup and Recovery
    ProSight Data Protection Services provide small and medium-sized businesses an affordable and fully managed service for reliable backup/disaster recovery (BDR). Available at a fixed monthly price, ProSight Data Protection Services automates and monitors your backup activities and enables fast recovery of vital files, applications and virtual machines that have become unavailable or damaged as a result of component breakdowns, software bugs, disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, as well as Hyper-V and VMware images. Important data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when necessary, can help you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, track, enhance and troubleshoot their networking appliances such as routers and switches, firewalls, and access points plus servers, printers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that network maps are always updated, captures and manages the configuration of virtually all devices connected to your network, tracks performance, and generates alerts when problems are detected. By automating tedious network management activities, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, finding appliances that need critical updates, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your IT system operating at peak levels by tracking the state of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so all looming issues can be resolved before they can disrupt your network Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to a different hosting environment without requiring a lengthy and technically risky configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

Special Consulting Services Available from Progent
Progent can provide the skills of world-class online consulting professionals for contract IT projects. Billing rates for longer-term development or consulting tasks are determined according to the level of expertise of the engineers required. Progent's background in these special fields of information technology enables clients to execute major projects within budget and on time. Progent's project-based online consulting services include:

  • Help Desk Call Center Services
    Progent's Help Desk service offerings for companies with environments based on Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux platforms include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk services, and Helpdesk operations consulting. Progent's Call Center outsourcing services are well suited for organizations who lack the money or time to assemble and manage an internal Call Center but who want quick response from an effective Call Center with professional telephone support as well as the technical depth to escalate complex tasks to advanced consultants.

    Progentís Virtual Call Center is designed for bigger businesses and serves as a transparent extension of your established Call Center staff. Progent's Virtual Call Center can serve as a an escalation alternative for the toughest computer system issues, or be available in those circumstances when your other resources are swamped.

    Progent's Help Desk staff of veteran information technology experts provides your clients in Omaha or anywhere in the state of Nebraska rapid assistance from an efficient technical support group with substantial experience offering telephone-based support and online troubleshooting for computer environments based on Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux products. Progent's concentration is to earn the Call Center the reputation as a key contributor to business efficiency, and Progent's intent is to resolve instead of merely annotate technical issues.

  • Applications Support: Education, Custom Development, and Troubleshooting
    Progent's Applications Consulting Team can supply online professional engineering expertise and education in key application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and CRM. Progent also can deliver consulting, programming, and education for Microsoft applications such as CRM, Microsoft Office Project, Microsoft Office Word, and Microsoft Excel. To find out more information about Progent's expertise, custom programming, and training offerings, go to Progent's Business Application Experts Services.

  • Centralized and Streamlined Administration of Hybrid Cloud Networks
    System Center 2016 centralizes and automates the management of hybrid cloud networks through advanced support for Windows Server 2016 servers, Windows 10; cohesive management of multi-OS networks that incorporate various Linux distributions, Hyper-V and VMware; and better cloud support including closer integration with Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide advanced remote and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new deployment of System Center 2016, expand or tune an existing one, migrate smoothly from a prior version of System Center, or debug your System Center solution.

  • Remote IT Infrastructure Monitoring and Reporting Support
    Progent can deliver businesses in Omaha, or anywhere in the state of Nebraska, online hybrid network monitoring and reporting by providing System Center 2016 Operations Manager (SCOM) consulting and System Center 2012 Operations Manager troubleshooting and support. Progent can configure SCOM for your environment so that your computer maintenance is proactive and automated. By detecting possible trouble spots before they grow into crashes, automated monitoring can minimize inconvenient and expensive information system crises. Progent can also deploy server and infrastructure monitoring tools such as Nagios and MRTG to analyze UNIX/Linux, Sun Solaris, or Mac OS X networks, Microsoft Windows networks, or environments powered by a variety of operating systems.
How Your Omaha Company Can Contact Progent's Online Technical Support Experts
To contact Progent about emergency online help with Windows, Apple Mac, or Linux/UNIX networks, visit Progent's Urgent Online Help, call 1-800-993-9400, or visit Contact Progent. For offices and new ventures in Omaha or throughout the state of Nebraska, Progent's online computer support specialists are ready to provide professional and economical system support the instant your organization needs it. Long experience offering online tech support has earned Microsoft Gold status for Progent's team of engineers and has allowed Progent to develop world-class troubleshooting capability and to refine remote access tools to fix network problems rapidly while avoiding the cost and lost time associated with on-site service calls.

Even if your Omaha office deals with a local freelance support technician or employs an in-house IT staff that know how to handle the majority of network issues, Progentís Microsoft certified consultants can still provide a convenient and transparent remote expansion of your local resources in cases when your regular service personnel either don't have the availability or the experience to solve unexpected system emergencies or particularly complex integration projects.

Advantages of Progent's IT Support for Organizations in Omaha
Progent's remote technical help services enable your Omaha company to realize the advantages of timely, enterprise-class network support without the expense of maintaining an in-house IT organization. Your network will acquire greater business worth by becoming increasingly reliable, efficient, and secure. Benefits to your company include:

  • Seamless remote expansion of your local support resources
    With most businesses in Omaha or anywhere in Nebraska, local computer support resources, whether made up of freelance consultants or an in-house IT staff, can resolve the majority of network problems. On the other hand, serious problems might occur when local support personnel are too busy or absent, and some trouble may stem from IT products that is beyond the scope of your local support personnel. In these situations, Progent's online service specialists provide an easy, fast, and economical solution to augment your regular resources and to pass on useful information to improve your ability to deal with downstream problems locally.

  • Less Reliance on Freelance Service Providers
    For network maintenance, smaller offices commonly depend on independent freelance consultants. Although independent service people carry less internal costs than big consulting organizations and can afford to charge marginally less, they are often overextended, making it impossible to respond quickly to urgent situations. If a freelance service provider is occupied with another client, ill, on a trip, or in training, the absence of fallback help may force your business to wait for assistance during an emergency. As your company expands, network downtime and problems with critical applications become more expensive. The budget you thought you were saving on an independent can be consumed fast by lost productivity. Progent provides a reliable source of reserve service experts to make sure your IT system is always available.

  • Create a Solid Foundation for Smooth Growth
    Companies typically start with an IT system implemented on a modest budget. Lacking a strong framework, slap-dash fixes often get piled on top of an unstable foundation. When a network grows, reliability and expandability problems can impede the success of the organization. These poorly designed environments need careful assessment, smart long-term planning, and extensive IT expertise to evolve to a network infrastructure that can provide the solid foundation to handle vital business demands and simplify downstream growth.

  • Interact with Problem Solvers Rather Than Product Resellers
    Smaller companies need advice and technical education to navigate through an increasingly complex maze of product alternatives capable of accelerating business growth and improving productivity. They hardly need a network consultant who is trying to resell a certain vendor's technology. Network support and product sales can result in a scenario where the recommended solution is built around a predetermined product instead of the true needs of a business. Progent eliminates these conflicts by offering just services instead of products. This allows Progent to align IT consulting with the real needs of customers.

What Makes Progent Unique from Other Service Organizations?
Progent is a Microsoft Gold Certified Partner support company and Progent's head count, depth of IT background, refined support software, and understanding of enterprise networking allow offices to escape the pitfalls of excessive reliance on smaller consulting firms, independent freelance consultants, or limited internal resources.

Progent adds value by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco qualified consultants average more than a decade of hands-on professional background, in the trenches of IT service, performing a wide variety of IT tasks for an extensive array of customers. Each Progent consultant shares a proven set of personal best practices which are combined into shared leading practices standards that Progent teaches its support personnel. This ensures that you get not only expert technical capability, but also a support engineer with field-tested approaches for using technical knowledge to solve actual IT problems quickly.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-premises visits by the minute. Consequently, you are billed exclusively for received services. Progent does not demand a more expensive rate for after-hours or emergency support, and inside California or in regions where Progent offers on-premises service, Progent does not charge for travel time except for emergency support where on-site work is less than four hours. In addition, Progent applies no startup charge and requires no retainer for services delivered during regular working hours. Many service organizations impose substantial minimum payments or charge for each fifteen minutes or longer. Progent's one-minute granularity does away with big invoices for quick fixes so you will not be forced to permit simple problems to fester.

  • Complete Documentation of Delivered Services
    Progent has developed a sophisticated support reporting system that records and formats detailed documentation for all billed support activities. Unlike many freelance consultants or local service organizations who offer minimal documentation or details of services done, each service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support reports sent by every consultant to each customer. The discipline of detailing and organizing support records results in more efficient service and avoids a variety of typical misfortunes such as when a service customer is virtually held captive to a consultant who wonít let go of the keys to the kingdom.

  • Remote Server Monitoring with MS System Center Operations Manager
    Progent is one of the only IT service firms to offer 24x7 system tracking services based on Microsoft Operations Manager. Microsoft Operations Manager causes your network maintenance to be proactive instead of reactive. By anticipating potential problems before they cause lost productivity, system monitoring can keep your IT network from stressful and costly availability losses.
How Does Our Company Start Getting Remote Network Help from Progent?
To initiate Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network support, go to Immediate Network Support.

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