Fast and Affordable Online Support for Omaha Networks
Urgent Remote Support for Omaha NetworksFor companies in Omaha or anywhere in the state of Nebraska, Progent provides remote support for computer systems based on any combination of Microsoft Windows, Cisco, Macintosh, or Linux platforms. Progent's Microsoft qualified engineers have provided remote support to companies in all 50 states in the United States. (See recommendations from Progent's customers.) Progent also can furnish the consultation services of Cisco CCIE-certified engineers to solve challenging infrastructure problems, as well as the services of CISA and CISM-certified security engineers to handle high-level security architecture and troubleshooting issues.

Progent's remote technical support experts offer excellent leverage due to the fact that they possess the real-world experience and have access to the sophisticated tools required to solve the majority of network issues quickly. This reduces immediate expenses because service calls use up minimal chargeable consulting minutes. Remote help also avoids the expense of dispatching a consultant to your location. Your organization saves even more with incidental costs by reducing or avoiding network downtime and associated costs stemming from business disruption, disgruntled clients, idle workers, and de-focused management. Progent's advanced online technical support expertise is particularly valuable in environments that depend on public clouds for critical infrastructure or software like Azure, Amazon Web Service, or Office 365 Exchange Online, where on-premises IT support may not be an alternative.

Progent's billing policy for online help is designed to stretch your IT service investment. Progent bills by the minute for telephone-based assistance, so you are charged exclusively for the support that you actually get. Unlike typical remote support organizations, Progent imposes no service activation surcharge or minimum payments. Progent's per-minute granularity and simple policy for billing save you from situations where quick solutions manage to end up as big bills. Progent's penchant for disposing of problems quickly means your business spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over the years, Progent has mastered a set of optimized tools and field-proven processes that allow the maximum degree of efficiency for online engineering help and troubleshooting for information systems of any size. Progent provides secure VPN support for gateways from a variety of popular sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN access allows the staff of Progent's Technical Response Center to access your company's network remotely without compromising network security.

Progent's powerful technical support database system maintains comprehensive documentation describing the support that Progent's clients have been provided. Progent's authorized engineers have access to the specifics of assistance rendered to every Progent client by every Progent engineer. This database of trouble tickets and responses is structured as a conveniently retrievable internal knowledge base that enables Progent's online technical engineers to share their experiences company-wide to ensure that the efficiency of Progent's support improves daily. Progent's high-level accreditations and formal relationships with major vendors such as Cisco and Microsoft open up other extensive technical databases and allow quick response from manufacturers' internal engineering staff so Progent's remote consulting specialists are able to arrive at the most efficient resolutions in the least time.

Online services offered by Progent to businesses in Omaha and throughout the state of Nebraska include:

Additional Consulting Programs Available from Progent
Progent offers the skills of world-class remote consulting professionals for special information technology programs. Billing rates for ongoing development or consulting projects are determined according to the qualifications of the consultants involved. Progent's experience with these special areas of computer technology allows clients to execute critical projects economically and on schedule. Progent's project-based online consulting solutions include:
  • Call Center Services
    Progent's Call Center service options for organizations with environments that incorporate Microsoft Windows, Cisco, Apple Mac OS X, or UNIX/Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk outsourcing services are well suited for businesses who lack the resources to build and maintain an in-house Help Desk but who want quick access to a dependable Help Desk with proficient telephone assistance as well as the expertise to escalate the most challenging tasks to high-level consultants.

    Progent's Call Center consulting services can aid you in building an effective new Help Desk Call Center or revamping your existing one, selecting or enhancing Help Desk software products to address the unique demands of your corporation, or adding occasional online staff to reinforce your existing Help Desk Call Center team to deal with unusually busy scenarios such as software transitions, major upgrades, or rolling out brand new applications.

    Progent's Help Desk Call Center staff of seasoned information technology consultants provides your computer users in Omaha or anywhere in the state of Nebraska instant assistance from an efficient technical support group with substantial background offering telephone-based help and online repair service for networks based on Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux technology. Progent's mission is to earn the Help Desk perception as a solid contributor to business success, and Progent's policy is to fix instead of just report technical issues.

  • Applications Services: Education, Custom Development, and Integration
    Progent's Applications Consulting Team can supply remote advanced consulting expertise and training in key application areas including Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management (CRM). Progent also can deliver consulting expertise, custom development, and training for Microsoft business applications including Microsoft CRM, Microsoft Project, MS Word, and Microsoft Office Excel. To learn more information on Progent's expertise, custom programming, and education offerings, refer to Progent's Business Application Experts Group.

  • Remote Network Monitoring Services
    Progent can provide companies in Omaha, or anywhere in the state of Nebraska, online network monitoring support centered around Microsoft System Center Operations Manager, configured by Progent to accommodate your business so your network maintenance is proactive and automated. By exposing emerging problems before they grow into network outages, system monitoring can minimize disruptive and costly service crises. Progent can also use server and infrastructure monitoring tools such as Nagios and MRTG to diagnose UNIX, Linux, Solaris, or Apple Mac systems, Microsoft systems, or networks powered by a combination of operating systems.
How Your Omaha Company Can Contact Progent's Online Support Experts
To get in touch with Progent about urgent online expertise with Windows, Mac OS X, or Linux networks, go to Progent's Urgent Online Help, phone 1-800-993-9400, or see Contact Progent. For companies and startups in Omaha or anywhere in the state of Nebraska, Progent's phone-based network support engineers are ready to deliver expert and affordable IT support the moment your organization needs it. More than 15 years of delivering online tech support has earned Microsoft Gold certification for Progent's team of engineers and has enabled Progent to develop world-class troubleshooting capability and to refine remote access technology to repair network problems quickly while eliminating the expense and lost time associated with on-premises support visits.

Even if your Omaha organization has a local freelance consultant or maintains a full time organization that know how to deal with typical computer problems, Progent’s Microsoft certified consultants are available to offer an easy and seamless virtual extension of your local resources in cases when your usual service personnel either lack the time or the experience to solve sudden system emergencies or especially complex integration projects.

Details of Progent's Online Computer Services for Omaha
Progent's online help, Internet-based repair, system security expertise, and system administration services offer businesses in Omaha or throughout the state of Nebraska unparalleled leverage for your IT investment. Whether you require one-time phone support and remote network repair or ongoing Help Desk outsourcing services and system management, Progent's professionals can provide your office enterprise-level IT support while permitting you to eliminate the cost and hassle of running a full-service internal IT organization. Key features of Progent's National Remote Support program include:

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting company and Progent's head count, range of technical knowledge, fine tuned remote support software, and familiarity with enterprise networking allow offices to avoid the pitfalls associated with excessive dependence on smaller service organizations, independent freelance consultants, or limited in-house IT help.

Progent stands out by offering:

  • In-depth Knowledge of Microsoft's Complete Line of Server Platforms
    Progent offers world-class support for Microsoft’s popular server platforms with services that include Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 planning and deployment consulting, Microsoft Windows Server 2008 upgrades, Windows 2003 Server maintenance, MS Exchange 2016 Server migration, Microsoft Exchange 2013 consulting, Exchange Server 2010 support, Microsoft Exchange Server 2007 and Microsoft Exchange Server 2003 upgrades, plus SQL Server 2016 migration, Microsoft SQL Server 2014 support, and Microsoft SQL 2012 management support.

  • Value Pricing
    Progent's pricing policy is to bill for remote support and on-site visits by the minute. Consequently, you pay exclusively for delivered services. Progent does not impose a more expensive rate for off-hours or emergency support, and within California or in regions where Progent offers in-person support, Progent does not bill for travel time except for emergency support where on-site time is less than four hours. Also, Progent applies no startup charge and requires no retainer for services delivered during regular business hours. Many service organizations demand substantial minimum fees or charge for every fifteen minutes or longer. Progent's fine granularity does away with large invoices for fast repairs so you will not be tempted to permit minor problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching clients to deal with problems that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent has little competition. Companies who utilize familiar freelance service providers or who employ in-house support staffs benefit when Progent transfers knowledge about critical technology and tested processes to make their IT environments more robust, secure, and productive.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the only support firms to offer 24x7 network monitoring services based on MS Operations Manager. MS Operations Manager allows your network maintenance to be proactive rather than reactive. By revealing possible issues before they result in lost productivity, network monitoring can keep your information network from stressful and costly service losses.
How Does My Business Begin Receiving Online Computer Support from Progent?
To initiate Progent's Nationwide Remote Support services or to find out more about Progent's online support options, call Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent requirement for network help, go to Immediate Technical Support.

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