Remote Network Support for Omaha Small Office Network Systems
For small companies and new businesses in Omaha or anywhere in the state of Nebraska, Progent's online computer support engineers can deliver professional and affordable IT help whenever your business requires it. More than a decade of delivering online repair services has led to Microsoft Gold Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to fine tune remote connectivity technology to fix computer problems rapidly while avoiding the cost and lost productivity associated with on-site service visits.
Even if your Omaha office has a local freelance support technician or employs an in-house organization that can handle common computer problems, Progent’s Microsoft certified engineers provide a convenient and seamless remote extension of your on-site resources for situations when your regular IT support personnel either lack the time or the experience to resolve unexpected system crises or especially complex integration problems.
Features of Progent's Online Network Services for Omaha
Progent's phone help, remote repair, system security expertise, and system administration services offer small businesses in Omaha or throughout the state of Nebraska the greatest leverage for your support investment. Whether you need one-time telephone help and Internet-based network repair or ongoing Help Desk outsourcing support and system administration, Progent's professionals can provide your organization enterprise-level network support while permitting you to avoid the expense and administration overhead of running a large in-house IT organization. Highlights of Progent's National Remote Support program include:
Immediate Phone Access to Microsoft Certified Experts
Progent's staff of Microsoft-certified technicians can provide immediate and affordable expertise to small offices in Omaha and is also ideal for customers in geographic areas of Nebraska that have a limited supply of consultants with in-depth experience supporting Microsoft's current line of server technologies. All Progent engineers have over 10 years of background supporting Microsoft products. As a Microsoft Gold Partner support company, Progent has the advantage of a broad range of Microsoft support utilities, service information, and on-going training.
Per Minute Billing to Minimize Costs
Progent offers remote help on a per-minute basis, so you are charged only for the services you receive. Progent asks for no minimum charge for phone support and imposes no ongoing retainer. This saves you from facing big bills for quick repairs.
Access to Cisco Certified Network Design Specialists
As a Certified Partner for Cisco Systems, Progent can provide help from authorized specialists with experience in designing, deploying, and managing networking solutions powered by Cisco products. Progent can provide a Cisco Certified Internetwork Expert or CCNP to show you how to create high-speed, high-availability, and protected infrastructure for local and remote networking.
Application Experts Group
Progent's basic support services consist of system integration, MS Exchange Server consulting, system security planning, and Help Desk outsourcing services. Progent's Experts Team can provide in-depth consulting expertise in specific business applications. Help offered by the Application Experts Team includes:
By offering a convenient centralized resource for IT generalists and application experts, Progent can deliver fast, affordable, and thorough IT solutions that match the unique requirements of your business.
Sophisticated Remote Access Tools
Protected remote connectivity allows Progent's service professionals to observe exactly what your customers see. This makes it easier to produce fast solutions to issues that could otherwise demand a costly personal service call. Cutting-edge remote connectivity software and experienced engineers combine to allow Progent to repair most IT issues rapidly and affordably. Progent is an industry leader in online troubleshooting and remote system monitoring.
Compatibility with Mainstream VPN Products
Progent supports safe VPN access for gateways from leading VPN providers such as Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN online access allows the engineers at Progent's Technical Response Center to repair your system remotely without compromising system security.
24-hour Support for High Network Uptime
For small companies with mission-critical applications, Progent offers 24x7 remote technical services. Combined with remote 24x7 network monitoring based on Microsoft's MOM platform, this service can help ensure high system uptime.
Help Desk Call Center
Progent's Help Desk Call Center programs are intended especially for budget-conscious small businesses whose clients need instant recourse to a Help Desk Call Center with effective telephone support and full escalation ability.
Benefits of Progent's IT Support for Small Organizations in Omaha
Progent's remote technical help services allow your City# small company to experience the benefits of timely, expert network support without the expense of managing a full-time IT staff. Your network will derive greater strategic worth by being more reliable, efficient, and secure. Benefits to your company include:
Convenient remote expansion of your on-site IT resources
For most small businesses in Omaha and throughout Nebraska, nearby computer service providers, whether made up of freelance consultants or an in-house IT staff, can deal with the majority of network issues. On the other hand, major troubles can strike when local resources are too busy or unavailable, and some trouble may be associated with technology that is unfamiliar to your onsite service technicians. In these instances, Progent's online support experts give you a convenient, quick, and budget-friendly solution to supplement your local help and to transfer valuable knowledge to increase your capability to deal with future problems locally.
Reduced Reliance on Individual Service Providers
For IT maintenance, small companies commonly rely on individual freelance consultants. While freelance service people carry less internal costs than big support companies and can often charge marginally less, they are sometimes overbooked, making it impossible to respond quickly to crisis situations. If an independent service provider is busy with another client, ill, on vacation, or in class, the absence of reserve help may require your company to go without assistance during an IT crisis. As your small business expands, system unavailability and trouble with vital software are more costly. The money you thought you were saving on a freelancer can be eaten up fast by reduced productivity. Progent offers a dependable source of reserve service experts to make sure your network is always available.
Build a Solid Basis for Smooth Expansion
New businesses typically start with an IT architecture implemented on a modest budget. Lacking a scalable infrastructure, band-aid repairs often get thrown on top of a weak foundation. When a network grows, reliability and scalability problems can hinder the productivity of the business. These poorly designed environments need careful analysis, intelligent long-term planning, and extensive IT expertise to upgrade to a network architecture that can offer the solid foundation to handle current business demands and ease downstream expansion.
Work with Solution Providers Rather Than Technology Resellers
Small organizations require guidance and technical education to navigate through an ever more complex maze of product alternatives capable of promoting business growth and improving productivity. Businesses hardly need a network consultant who is motivated to earn a commission on a specific vendor's products. IT consulting and product sales can lead to a scenario where the proposed
solution is designed around a profitable technology rather than the true needs of a client. Progent avoids these conflicts by selling only services instead of products. This enables Progent to align technical consulting with the real needs of clients.
How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner support firm and Progent's staff size, range of IT expertise, fine tuned remote support tools, and understanding of enterprise networking enable small companies to avoid the limitations associated with excessive dependence on smaller service firms, individual freelance service providers, or over=stretched in-house IT help.
Proven Methodology
Progent’s team of Microsoft and Cisco qualified consultants average more than ten years of real-world professional experience, at the front lines of IT service, performing a wide range of IT projects for an extensive mix of clients. Each Progent consultant shares a refined set of personal best practices which are combined into company-wide best practices standards that Progent instills in its support team. This means that you get not only expert technical skills, but also a consultant with proven methods for using computer knowledge to repair actual IT problems quickly.
Value Pricing
Progent's pricing policy is to charge for phone service and in-person help per minute. As a result, you are billed just for delivered support. Progent does not impose a higher rate for after-hours or emergency support, and inside California or in regions where Progent offers on-site service, Progent does not bill for travel except for urgent support where on-site work is less than four hours. In addition, Progent applies no startup fee and asks no retainer. Many service firms demand large minimum payments or charge for every fifteen minutes or longer. Progent's small granularity eliminates big bills for quick solutions so you will not be tempted to permit minor problems to stay unaddressed.
Full Documentation of Delivered Services
Progent has developed a sophisticated support reporting system that records and organizes detailed documentation for all delivered support activities. Unlike many independent consultants or local service firms who provide minimal documentation or specifics of services performed, every service delivered by Progent is accompanied by full documentation. Each Progent staff member has access to the service reports transmitted by each consultant to each client. The discipline of documenting and archiving service activity allows more efficient support and eliminates a variety of typical misfortunes such as when a service customer is effectively held captive to a consultant who refuses to release the keys to the kingdom.
Knowledge Transfer
Progent is committed to knowledge transfer from Progent's support experts to customers. By educating clients to resolve technical issues that are within their scope, Progent is able to focus on providing high-value skills where Progent has few competitors. Businesses who work with familiar freelance service providers or who maintain in-house IT personnel benefit when Progent passes on knowledge about critical technology and proven processes to make their IT environments more robust, protected, and efficient.
Remote Server Monitoring with Microsoft MOM
Progent is one of the only support firms to provide round-the-clock system tracking services powered by Microsoft Operations Manager. MOM causes your network support to be proactive instead of reactive. By revealing possible issues before they cause lost productivity, network monitoring can save your IT network from stressful and costly service losses.
How Does Our Company Start Receiving Remote Technical Help from Progent?
To get started with Progent's online help offerings or to learn more about Progent's phone support options, contact Progent at 888-412-5546 or send email to information@progent.com. If you have an urgent requirement for network help, visit Immediate Emergency Support.
Progent's Microsoft and Cisco certified network consultants can provide expert help with a wide range of technologies and can provide that expertise by phone nationwide or in person in major cities across the United States and anywhere in Northern California. Progent offers 24x7 online help for information systems powered by Microsoft Windows, UNIX, Linux, Solaris, or Mac OS X, or for environments that incorporate a mix of Windows and UNIX/Linux technology. Progent also can provide access to the help of Cisco CCIE network specialists for complex network issues, plus the assistance of CISSP-accredited security consultants to handle complex security planning and problem solving. Progent has provided remote network support to businesses in every state in the U.S.
Microsoft Gold Certified Partner Microsoft Project Consulting Technical Support
Progent can provide businesses in Northern California and select cities nationwide with consultants to show how to deploy Microsoft Project, combine the product with popular office productivity software including Microsoft Outlook and Excel, and provide 1-on-1 training. Progent's staff consultants can help your business plan and maintain a safe, robust IT system foundation to run your MS Project applications. Progent can also help enable enterprise project management solutions by setting up Microsoft Project Server.
The technical sophistication of the Microsoft .NET products included with Microsoft Small Business Server 2003 requires a network consultant with real-world experience planning and building cohesive, comprehensive business technology solutions. Progent's SBS Server consultants have an average of more than a decade of experience supporting computer networks powered by Microsoft platforms. This expertise ensures you success in installing, administering, and maintaining IT solutions that incorporate the Microsoft SBS 2003 line of servers and applications.
Progent has developed a sophisticated support reporting system that records and formats complete documentation for all delivered support activities. Unlike some independent consultants or local support firms who provide minimal documentation or details of services performed, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has access to the support documentation transmitted by each consultant to every client. The practice of documenting and organizing service activity results in more efficient service and eliminates a variety of common misfortunes such as when a support customer is effectively held hostage to a consultant who won’t let go of vital service information.
Progent’s team of Microsoft and Cisco qualified experts average longer than a decade of hands-on industry background, at the front lines of IT support, performing a wide variety of technical projects for an extensive mix of businesses. Every Progent support professional shares a proven set of personal best practices which are incorporated into shared best practices training that Progent teaches its support team. This guarantees that you get not only expert IT help, but also a consultant with field-tested approaches for applying technical knowledge to repair real-world IT problems quickly.
Key characteristics of Microsoft Dynamics Great Plains software include a modular structure that allows you to license just the functionality you need, a standards-based foundation built on Microsoft technologies to protect your investment and provide a highly integrated environment, advanced reporting services that allow you to monitor all activities, income and spending and sales patterns, compatibility with Microsoft Office to speed access to business information, the capability to integrate data from virtually any database or desktop application into Microsoft GP, plus an open design that makes it possible to develop custom programs. Progent can help you configure and support a reliable, secure server and communications infrastructure to support Microsoft Dynamics GP, and can offer expert Great Plains consultants to help you convert the powerful features of Great Plains software into a productive business solution.
Progent's high availability consulting services for small business networks provides Microsoft and Cisco-certified consulting professionals who can show you how to implement clustered servers to create a fault-tolerant computing environment that incorporates key technologies and processes for line-of-business environments. Progent’s fault-tolerant system consultants can show you how to create ultra-reliable IT systems by designing and deploying the growing line of Microsoft Windows Cluster servers. Clustered Windows servers for high-availability networks include Microsoft Windows 2003 Cluster Server, SQL Server Cluster, and Microsoft Exchange Cluster. By helping you build your fault-tolerant network based on Microsoft Windows Server 2003 Cluster, Progent’s consulting professionals can help implement a network architecture with features that include high-availability Internet access, network load balancing, fault tolerant data center design, fault tolerant interoffice connectivity, high-reliability multi-site networks, and fault-tolerant business continuation design.
Cisco has developed an extensive product line of routers including routers designed to deliver the security, performance, and availability levels required by small and medium-sized companies. Cisco routers feature support for redundancy, automatic failover, and backup power for improved reliability and network availability. Progent can show you how to select and integrate Cisco routers to build a reliable infrastructure for your network and to make it easy to grow as you support new users, open new offices, deploy new services, open your network to customers and partners, and support a more mobile workforce. Progent can provide help with a variety of routers based on the Cisco IOS platform, including the Cisco SB 100, the Cisco 800 Series Routers, Cisco 2800 and 3800 Routers, as well as legacy 1700 and 2600 Routers.
The experience of Progent's certified Microsoft Windows Server 2003 consulting team, with an average of over 11 years of support in Microsoft technology, assures you success in selecting the edition and configuration of Windows 2003 Server that matches best with your company's strategy. Progent can also help you with designing, installing, administering and supporting sophisticated IT applications based on Microsoft Windows Server 2003, and can assist your upgrade from Windows 2000 or Windows NT.
Progent's Cisco-certified network consultants can help you create an affordable, high availability Internet configuration architecture that can achieve non-stop Internet access through a wide array of fault tolerant Internet access technologies including fault tolerant BGP, automatic fail-over, and redundant Internet Service Providers. Progent can provide Cisco Certified Internetwork Expert consultants to help you apply the most current techniques for 24x7 Internet connections to implement a cost-effective, completely redundant Internet network with automatic failover and other features to deliver non-stop Internet access.
Progent's business climate will allow you to become a more capable consultant by enhancing your technical skills and boosting the satisfaction of your customers. Progent delivers this promise by recruiting the top professional talent for you to operate with, providing an advanced network and communications infrastructure, running custom software tools to deliver the maximum quality of service, and by streamlining our operational structures for finding and maintaining customers.
Progent's background delivering Microsoft .NET services and Microsoft SQL Server help, and Progent's application development experience with VBasic, XML, and additional developer tools enable Progent to create specialized line-of-business applications and eCommerce solutions that integrate transparently with Microsoft Dynamics GP Software. Progent's Microsoft Great Plains management reporting services can show you how to design reports that allow you to track your business more effectively, turning uncooked information into useful insights into your business.
Progent’s Microsoft-certified experts can provide small and medium sized companies computer consulting, support, and troubleshooting services for Microsoft SharePoint. SharePoint is an advanced portal solution for intelligently coordinating people, teams and information. SharePoint Server offers a common spot for your employees or clients to access, organize, share and interact with relevant data, documents, and applications and to interact with one another. SharePoint Portal Server allows faster and better decisions, more effective sharing across teams and more economical business practices. The main goal of SPS is to gather together, in a productive way, all of the many sources of knowledge available within and without a business network. Windows SharePoint Services connect employees, clients, workgroups and major tasks with the data they’ve created in a way that makes data convenient to locate, retrieve and re-use.
