Fast Online Help for Omaha Networks
Urgent Online Technical Support for Omaha NetworksFor businesses in Omaha or anywhere in the state of Nebraska, Progent provides remote technical support for networks based on any mix of Microsoft, Cisco, Mac OS X, or Linux platforms. Progent's Microsoft qualified professionals have provided online support to businesses in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to handle complex infrastructure issues, plus the services of CISA and CISM-accredited security engineers to handle advanced security architecture and troubleshooting issues.

Progent's remote support engineers offer exceptional leverage because they possess the practical background and are equipped with the advanced technology necessary to solve most information system issues quickly. This reduces direct expenses since service calls accumulate minimal chargeable consulting minutes. Online support also avoids the cost of sending a consultant to your location. Your company benefits additionally with indirect costs by reducing or eliminating network downtime and associated losses due to business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote consulting expertise is particularly valuable in environments that depend on public clouds for vital infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an alternative.

Progent's pricing policy for remote help is designed to leverage your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you owe just for the services that you receive. In contrast to typical online service companies, Progent requires no startup charge or minimum fees. Progent's one-minute billing unit and simple policy for pricing avoid scenarios where fast fixes somehow turn into large tabs. Progent's skill at disposing of technical issues quickly means your business saves money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned a collection of optimized technologies and proven methodologies which allow the maximum level of efficiency for online consulting and troubleshooting for information systems of any size. Progent offers protected VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's online support team to interface to your company's environment without violating system security.

Progent's proven service reporting system stores extensive records describing the support that Progent's clients have been provided. Progent's team engineers have the benefit of the details of support delivered to every client by any engineer. This history of problems and solutions is structured as a conveniently accessible support knowledge base that permits Progent's online support engineers to share their knowledge company-wide to make sure that the effectiveness of Progent's support improves daily. Progent's advanced accreditations and close relationships with key vendors including Cisco and Microsoft make available other vast technical knowledge bases and permit fast response from manufacturers' in-house product engineers with the result that Progent's remote service specialists are able to determine the best solutions quickly.

Remote services available from Progent to companies in Omaha and throughout the state of Nebraska include:

Additional Consulting Services Available from Progent
Progent offers the services of world-class online consulting experts for special IT projects. Progent's charges for longer-term development or consulting tasks are determined according to the qualifications of the consultants involved. Progent's background in these special areas of computer technology allows customers to complete major projects economically and on time. Progent's special online engineering solutions include:
  • Help Desk Services
    Progent's Call Center programs for companies with networks based on Microsoft Windows, Cisco, Apple Mac, or UNIX/Linux technology include full-service Help Desk outsourcing, virtual Helpdesk services, and Helpdesk process consulting. Progent's Help Desk Call Center outsourcing services are well suited for organizations who lack the budget to support an in-house Call Center but who need quick response from a reliable Call Center with proficient phone support as well as the expertise to escalate the most challenging trouble tickets to high-level engineers.

    Progent's Call Center consulting expertise can aid you in establishing an efficient new Help Desk or enhancing your current one, identifying or customizing Help Desk Call Center software products to handle the unique demands of your company, or adding temporary phone support personnel to supplement your internal Call Center group to handle high-demand scenarios such as software transitions, major upgrades, or installing new business software.

    Progent's Help Desk team of seasoned network professionals offers your clients in Omaha or anywhere in the state of Nebraska fast assistance from a reliable support resource with years of experience delivering phone support and remote repair service for IT systems that incorporate Microsoft Windows, Cisco, Mac OS X, or UNIX/Linux components. Progent's mission is to give the Help Desk Call Center perception as a solid contributor to business productivity, and Progent's aim is to solve instead of merely annotate technical issues.

  • Business Applications Services: Training, Custom Development, and Integration
    Progent's Applications Experts Group can supply online advanced engineering support and education in key business application fields such as ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide consulting, custom development, and training for popular Microsoft business applications such as CRM, MS Project, Microsoft Office Word, and MS Office Excel. To read additional information concerning Progent's expertise, custom programming, and training services, see Progent's Business Application Experts Group.

  • Online Network Monitoring Services
    Progent can provide businesses in Omaha, or anywhere in the state of Nebraska, remote network and server monitoring services powered by System Center Operations Manager, configured by Progent to accommodate your business so that your computer maintenance is proactive and automated. By detecting emerging problems before they result in crashes, proactive monitoring can ward off disruptive and expensive service breakdowns. Progent can also use network monitoring tools such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Apple Mac environments, Microsoft systems, or environments based on a mix of operating systems.
How Your Omaha Company Can Contact Progent's Online Service Professionals
To contact Progent about urgent phone-based assistance with Windows, Mac OS X, or Linux/UNIX computer systems, go to Progent's Nationwide Online Help, telephone 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Omaha or throughout the state of Nebraska, Progent's online computer support specialists can deliver expert and cost-effective system help whenever your company requires it. More than a decade of delivering remote tech support has led to Microsoft Gold Partner certification for Progent's consultants and has helped Progent to acquire world-class troubleshooting capability and to fine tune remote access technology to fix computer problems rapidly while avoiding the expense and lost productivity that comes with on-premises service calls.

Even if your Omaha company works with a local independent support technician or maintains a full time organization that know how to deal with common computer issues, Progentís Microsoft certified consultants can offer an easy and seamless virtual expansion of your local resources for situations when your usual service personnel either lack the bandwidth or the expertise to handle unexpected network crises or particularly challenging integration problems.

Details of Progent's Remote Computer Services for Omaha
Progent's phone support, Internet-based repair, system security consulting, and system administration services give companies in Omaha or throughout the state of Nebraska unparalleled leverage for your IT investment. Whether you need occasional phone help and Internet-based troubleshooting or full-time Help Desk outsourcing support and network administration, Progent's experts can deliver your office enterprise-level network support while allowing you to eliminate the expense and administration overhead of carrying a large internal IT staff. Highlights of Progent's National Remote Support program include:

What Makes Progent Different from Other Support Firms?
Progent is a Microsoft Gold Partner support company and Progent's staff size, depth of technical experience, fine tuned support software, and familiarity with corporate IT enable businesses to escape the limitations associated with exclusive reliance on smaller consulting organizations, individual freelance consultants, or over-stretched internal resources.

Progent stands out by providing:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified consultants average more than a decade of real-world professional experience, at the front lines of IT service, executing a wide variety of technical tasks for an extensive mix of businesses. Each Progent consultant shares a proven collection of personal best practices which are incorporated into company-wide best practices standards that Progent instills in its consulting team. This guarantees that you get not just world-class technical help, but also a consultant with proven approaches for applying technical knowledge to resolve actual network problems rapidly.

  • Value Pricing
    Progent's pricing policy is to bill for remote service and on-site help by the minute. As a result, you pay only for received services. Progent does not impose a higher rate for after-hours or urgent service, and within California or in areas where Progent offers in-person support, Progent does not bill for travel time except for emergency calls where on-site time is less than four hours. In addition, Progent imposes no startup fee and asks no retainer for services delivered during normal business hours. Many support organizations impose substantial minimum payments or charge for each quarter hour or longer. Progent's fine granularity does away with big invoices for fast solutions so you won't be forced to allow less critical problems to fester.

  • Full Records of Delivered Services
    Progent has created a comprehensive service reporting system that records and formats detailed documentation for all billed support activities. Unlike some independent consultants or local support organizations who provide scant documentation or details of services performed, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the support documentation sent by every consultant to each customer. The discipline of documenting and archiving service records results in more effective service and eliminates a variety of typical misfortunes such as when a support client is effectively held hostage to a consultant who refuses to release vital service information.

  • Remote Network Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only IT service companies to offer round-the-clock system monitoring services powered by Microsoft Operations Manager. MS Operations Manager causes your network support to be anticipatory rather than reactive. By revealing potential problems before they result in lost productivity, network monitoring can save your IT network from painful and costly availability disruptions.
How Does My Business Begin Receiving Remote Network Support from Progent?
To get started with Progent's online help services or to learn more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent requirement for network help, go to Immediate Network Support.

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