Fast and Affordable Remote Troubleshooting for Omaha Computer Networks
Immediate Online Support for Omaha SystemsFor organizations located in Omaha or anywhere in Nebraska, Progent provides remote help for networks based on Microsoft Windows, Cisco, Macintosh, or Linux technology. Progent's Microsoft qualified professionals have delivered online troubleshooting to businesses in all 50 states in the United States. (See recommendations from Progent's customers.) In addition, Progent can furnish the expertise of Cisco CCIE-qualified engineers to help with challenging networking issues, plus the assistance of CISA and CISSP-accredited security consultants to help with advanced security architecture and troubleshooting issues.

Progent's remote support experts offer excellent leverage because they possess the practical experience and are equipped with the sophisticated tools required to solve the majority of information system issues quickly. Efficient support reduces direct costs since solutions use up fewer chargeable minutes. Remote support also avoids the expense of dispatching an engineer to your site. Your organization saves additionally in indirect costs by reducing or avoiding network outages and associated losses resulting from business disruption, disgruntled clients, unproductive employees, and distracted management. Progent's extensive online consulting know-how is particularly valuable in environments that are dependent on public clouds for vital network infrastructure or applications such as Azure, Amazon AWA, or Office 365 Exchange Online, where onsite IT support may not be an option.

Progent's billing policy for online support is structured to stretch your network support dollar. Progent charges by the minute for phone consulting, so you are charged exclusively for the support that you actually get. In contrast to typical remote support companies, Progent imposes no startup charge or minimum job duration. Progent's per-minute granularity and simple policy for pricing avoid scenarios where speedy. minor solutions manage to turn into large tabs. Progent's skill at disposing of technical issues efficiently means you spends less money.

Progent's Online Consulting and Troubleshooting Expertise
Over the years, Progent has fine tuned a set of customized technologies and field-proven processes that permit the highest level of effectiveness for online engineering help and repair for computer networks of all sizes. Progent offers secure Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN technology enables the consultants of Progent's online support team to connect to your company's network remotely without compromising corporate security.

Progent's sophisticated service database application maintains detailed documentation describing all support that Progent's clients have been provided. Progent's staff engineers have the benefit of the records of services provided to every customer by any consultant. This archive of trouble tickets and responses is structured as an easily accessible support knowledge base that allows Progent's remote support engineers to share their knowledge with the whole team to ensure that the effectiveness of Progent's support improves over time. Progent's high-level certifications and formal partnerships with key vendors including Cisco and Microsoft open up additional extensive technical databases and permit priority response from manufacturers' internal product engineers with the result that Progent's remote consulting specialists can come up with the best resolutions in the least time.

Remote support available from Progent to customers in Omaha and anywhere in the state of Nebraska include:

Special Support Services Available from Progent
Progent can provide the skills of world-class remote consulting experts for special information technology projects. Progent's charges for ongoing development or consulting projects are determined based on the level of expertise of the consultants required. Progent's experience with these special areas of computer technology allows clients to execute major initiatives economically and on time. Progent's project-based online consulting services include:
  • Help Desk Call Center Expertise
    Progent's Call Center service options for organizations with environments based on Windows, Cisco, Mac OS X, or UNIX/Linux products include comprehensive Call Center outsourcing, virtual Helpdesk support services, and Help Desk consulting. Progent's Call Center outsourcing services are well suited for organizations who lack the money or time to assemble and manage an internal Call Center but who want fast response from a dependable Help Desk with professional phone assistance as well as the expertise to escalate complex trouble tickets to high-level consultants.

    Progent's Help Desk Call Center consulting expertise can support you in establishing an efficient new Help Desk or improving your existing organization, selecting or modifying Call Center software products to meet the particular demands of your company, or adding temporary phone support personnel to supplement your in-house Help Desk group to handle unusually busy scenarios such as software transitions, major upgrades, or installing brand new business software.

    Progent's Help Desk staff of experienced network experts provides your clients in Omaha or anywhere in the state of Nebraska rapid contact with a dependable network service resource with substantial background offering phone consulting and online diagnostics for IT systems powered by Microsoft, Cisco, Apple Mac, UNIX, or Linux components. Progent's concentration is to earn the Help Desk the reputation as a key driver of business performance, and Progent's policy is to fix and not simply document technical issues.

  • Business Applications Services: Education, Customization, and Integration
    Progent's Applications Consulting staff can supply phone-based professional engineering support and education in special application areas such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also can provide expertise, customization, and training for popular Microsoft applications including CRM, Office Project, Word, and Office Excel. To find out more on Progent's consulting, programming, and training services, go to Progent's Applications Experts Team.

  • Unified and Streamlined Management of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud environments through comprehensive integration with Windows Server 2016 servers, Windows 10 clients; cohesive management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class remote and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist your business to design and install a new deployment of System Center 2016, expand or optimize an existing one, migrate smoothly from a prior version of System Center, or debug your System Center environment.

  • Online Hybrid Network Monitoring and Reporting Support
    Progent offers organizations in Omaha, or anywhere in the state of Nebraska, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can configure SCOM to accommodate your business so your computer maintenance is proactive and automated. By anticipating potential problems before they grow into crashes, proactive monitoring can minimize disruptive and expensive network breakdowns. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to diagnose UNIX, Linux, Sun Solaris, or Apple Mac environments, Windows networks, or systems based on a combination of OS platforms.
How Your Omaha Company Can Contact Progent's Remote Support Experts
To contact Progent about urgent phone-based help with Windows, Mac OS X, or Linux/UNIX environments, visit Progent's Nationwide Phone-Based Help, call 1-800-993-9400, or go to Contact Progent. For offices and new businesses in Omaha or anywhere in the state of Nebraska, Progent's phone-based network support specialists are ready to deliver effective and affordable system support the moment your business requires it. More than a decade of delivering online tech support has led to Microsoft Gold certification for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting skills and to refine remote connectivity technology to repair computer problems quickly while avoiding the expense and lost productivity associated with on-premises support visits.

Even if your Omaha business relies on a local independent support technician or employs a full time organization that know how to handle typical network issues, Progent’s Microsoft and Cisco certified consultants can provide an easy and seamless virtual expansion of your local resources in cases when your regular IT support personnel either lack the bandwidth or the knowledge to deal with unexpected network emergencies or particularly complex integration projects.

Advantages of Progent's IT Support for Organizations in Omaha
Progent's remote IT consulting services enable your Omaha company to experience the advantages of timely, enterprise-grade IT support without the expense of maintaining an in-house IT organization. Your network will derive greater strategic value by becoming increasingly available, productive, and protected. Advantages to your business include:

  • Convenient virtual expansion of your local support resources
    With most businesses in Omaha or anywhere in Nebraska, local network support providers, whether made up of independent consultants or an internal IT staff, can take care of the majority of technical issues. On the other hand, serious problems can occur when your regular resources are overstretched or unavailable, and some trouble may stem from technology that is unfamiliar to your usual support people. In these instances, Progent's on-call support specialists provide an easy, quick, and affordable way to supplement your regular help and to pass on useful knowledge to increase your ability to deal with future issues in-house.

  • Reduced Reliance on Individual Consultants
    For network support, smaller offices commonly depend on independent freelance consultants. Although freelance consultants have less internal costs than larger service organizations and can often charge marginally less, they are occasionally overbooked, making it impossible to respond rapidly to crisis situations. If an independent consultant is busy with another client, ill, on a trip, or in class, the absence of fallback personnel may force your business to go without assistance during an IT crisis. As your business grows, system downtime and problems with critical software become more costly. The budget you thought you were saving on an independent can be eaten up fast by lost productivity. Progent offers an on-call source of reserve service expertise to insure your network remains up and running.

  • Build a Solid Basis for Smooth Expansion
    Organizations typically begin with an information architecture implemented on a shoestring budget. Lacking a robust framework, slap-dash fixes can get thrown on top of an unstable foundation. When a company grows, reliability and scalability issues can hinder the productivity of the business. These badly designed environments require careful assessment, intelligent strategic planning, and extensive technical expertise to upgrade to a network infrastructure that can offer the solid foundation to meet critical business requirements and facilitate downstream growth.

  • Work with Solution Providers Rather Than Product Resellers
    Smaller organizations need guidance and technical education to negotiate an increasingly complex maze of product alternatives available for accelerating business growth and improving efficiency. Businesses do not need a computer engineer who is attempting to resell a certain vendor's technology. IT consulting and product sales can lead to a situation where the recommended solution is built around a profitable technology rather than the genuine requirements of a client. Progent eliminates these dilemmas by selling only services rather than products. This enables Progent to align IT consulting with the best needs of customers.

How Is Progent Unique from Other Service Firms?
Progent is a Microsoft Gold Partner consulting firm and Progent's staff size, depth of technical experience, fine tuned support software, and understanding of corporate IT enable companies to escape the limitations of excessive reliance on smaller consulting organizations, individual freelance consultants, or limited internal resources.

Progent adds value by providing:

  • In-depth Knowledge of Microsoft's Complete Line of Servers
    Progent can provide in-depth support for Microsoft’s powerful server products with services that include Windows Server 2016 hybrid cloud solutions, Windows 2012 R2 Server migration and integration support, Windows Server 2008 R2 expertise, Microsoft Windows 2003 Server maintenance, MS Exchange 2016 Server migration, Exchange Server 2013 integration, Microsoft Exchange Server 2010 support, Microsoft Exchange 2007 Server and Exchange 2003 Server migration, plus Microsoft SQL Server 2016 migration, SQL Server 2014 support, and SQL 2012 maintenance.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-site visits per minute. Consequently, you owe just for delivered services. Progent does not impose a higher rate for off-hours or emergency support, and within California or in regions where Progent provides on-site support, Progent does not charge for travel except for emergency calls where on-site time is less than 4 hours. Also, Progent imposes no service activation charge and requires no retainer for support services delivered during normal business hours. Many service firms impose substantial minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with large invoices for quick fixes so you won't be forced to allow minor problems to stay unaddressed.

  • Full Documentation of Delivered Services
    Progent has created a sophisticated support reporting system that records and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or local support organizations who offer scant documentation or specifics of services performed, each service provided by Progent is accompanied by comprehensive documentation. Every Progent staff member has use of the service reports transmitted by every staff member to each customer. The discipline of documenting and archiving service records allows more efficient service and eliminates a variety of common problems such as when a support customer is effectively held captive to a consultant who won’t let go of vital service information.

  • Automated Network Monitoring with MS Operations Manager
    Progent is one of the only IT service companies to offer 24x7 system monitoring services powered by Microsoft Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By revealing possible issues before they result in lost productivity, network monitoring can save your information network from painful and costly availability losses.
How Does My Business Start Receiving Online Network Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support options, contact Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for IT support, visit Immediate Online Support.

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