Fast and Affordable Remote Troubleshooting for Omaha Computer Networks
Fast Phone Help for Omaha SystemsFor companies located in Omaha or anywhere in the state of Nebraska, Progent offers remote support for networks based on any combination of Microsoft, Cisco, Mac, or Linux/UNIX technology. Progent's Microsoft qualified professionals have provided remote support to businesses in all 50 states in the United States. (See testimonials from Progent's clients.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to help with complex infrastructure problems, plus the assistance of CISA and CISSP-certified security engineers to help with high-level security design and troubleshooting jobs.

Progent's online support experts offer excellent leverage due to the fact that they have the practical background and have access to the advanced tools needed to resolve the majority of network issues rapidly. Efficient support reduces direct expenses because solutions accumulate fewer billable consulting minutes. Online help also avoids the expense of dispatching an engineer to your office. Your organization benefits additionally in indirect expenses by reducing or avoiding network outages and related costs resulting from business discontinuity, upset clients, unproductive employees, and distracted executives. Progent's extensive online technical support know-how is particularly helpful for businesses that rely on public clouds for critical network infrastructure or software such as Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be an alternative.

Progent's pricing model for online help is structured to stretch your network support investment. Progent bills per minute for telephone-based consulting, so you owe only for the services that you receive. In contrast to typical online support companies, Progent asks for no initialization charge or minimum job duration. Progent's one-minute granularity and simple policy for billing do away with situations where speedy. minor fixes manage to end up as big invoices. Progent's penchant for handling technical issues quickly means your business saves money.

Progent's Online Consulting and Technical Support Services
Over time, Progent has mastered a set of optimized tools and proven methodologies which permit the highest level of efficiency for online help and troubleshooting for information systems of all sizes. Progent provides secure Virtual Private Network support for gateways from a variety of leading vendors such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity enables the consultants of Progent's remote service group to communicate with your company's environment without breaching network security.

Progent's proven service reporting application stores extensive histories of all support that Progent's customers have received. Progent's team engineers have the benefit of the specifics of support delivered to every client by any engineer. This history of issues and responses is structured as an easily searchable support knowledge base that permits Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the quality of Progent's support improves daily. Progent's extensive list of certifications and close relationships with important vendors including Cisco and Microsoft make available additional extensive technical databases and permit priority access to vendors' in-house support staff with the result that Progent's online consulting specialists can arrive at optimal solutions in the least time.

Remote services provided by Progent to companies in Omaha and anywhere in the state of Nebraska include:

Special Consulting Programs Available from Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology programs. Progent's charges for ongoing development or consulting tasks are set according to the qualifications of the engineers required. Progent's experience with these important areas of computer technology allows customers to complete major initiatives within budget and on schedule. Progent's special online engineering solutions include:
  • Help Desk Support
    Progent's Help Desk Call Center support alternatives for organizations with environments based on Microsoft Windows, Cisco, Mac OS X, UNIX, or Linux products include comprehensive Help Desk outsourcing, virtual Helpdesk services, and Help Desk consulting. Progent's Help Desk Call Center outsourcing support services are designed for companies who lack the budget to build and maintain an internal Help Desk Call Center but who want quick communication with a dependable Help Desk Call Center with professional phone assistance as well as the ability to escalate the most challenging trouble tickets to advanced consultants.

    Progentís Virtual Help Desk is intended for larger companies and serves as a seamless supplement to your current Helpdesk staff. Progent's Virtual Help Desk Call Center can operate as a an escalation resource to handle complex technical issues, or be ready in those circumstances when your ordinary resources are swamped.

    Progent's Call Center staff of veteran information technology experts provides your workers in Omaha or anywhere in the state of Nebraska quick contact with a dependable network service group with years of experience offering telephone-based help and remote diagnostics for computer environments powered by Microsoft, Cisco, Mac OS X, or UNIX/Linux technology. Progent's focus is to give the Help Desk recognition as a significant enabler of business success, and Progent's goal is to resolve instead of merely track IT problems.

  • Business Applications Services: Training, Custom Development, and Problem Solving
    Progent's Applications Consulting Team provides remote and in-depth engineering expertise and education in special business application fields that include ERP, MRP, custom programming for accounting packages, and Customer Relationship Management. Progent also offers expertise, custom programming, and education for Microsoft applications such as Microsoft CRM, Microsoft Project, Word, and Microsoft Excel. To read more on Progent's consulting, custom programming, and training offerings, see Progent's Business Application Experts Group.

  • Online Network and Server Monitoring Support
    Progent offers companies in Omaha, or anywhere in the state of Nebraska, remote network monitoring services based on Microsoft System Center Operations Manager, customized by Progent for your environment so your IT maintenance is proactive and automated. By exposing possible problems before they evolve into crashes, system monitoring can minimize disruptive and costly service failures. Progent can also assist with system monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple Mac systems, Microsoft environments, or systems powered by a variety of operating systems.
How Your Omaha Business Can Contact Progent's Online Support Professionals
To contact Progent about urgent online support with Windows, Apple Mac, or Linux/UNIX environments, visit Progent's Emergency Online Help, telephone 1-800-993-9400, or refer to Contact Progent. For companies and startups in Omaha or throughout the state of Nebraska, Progent's online network support specialists are ready to deliver professional and affordable system help the moment your business needs it. Long experience providing remote repair services has earned Microsoft Gold status for Progent's team of engineers and has enabled Progent to develop high-end troubleshooting skills and to fine tune online connectivity tools to repair IT problems rapidly while avoiding the cost and lost time associated with on-premises support calls.

Even if your Omaha company deals with a regular independent consultant or employs a full time IT staff that can deal with typical network problems, Progentís Microsoft and Cisco certified consultants can still provide a convenient and transparent remote expansion of your local resources in cases when your usual service personnel either don't have the time or the expertise to solve sudden network crises or particularly challenging integration problems.

Details of Progent's Online Network Support for Omaha
Progent's online support, remote troubleshooting, system security consulting, and network administration services offer companies in Omaha or anywhere in the state of Nebraska the greatest leverage for your IT budget. Whether you need occasional phone help and remote troubleshooting or ongoing Help Desk Call Center support and network administration, Progent's experts can provide your office enterprise-level network support while permitting you to eliminate the expense and hassle of carrying a full-service in-house IT organization. Highlights of Progent's National Remote Support program include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Gold Partner consulting firm and Progent's number of employees, range of IT experience, fine tuned support software, and familiarity with enterprise networking allow companies to avoid the limitations of excessive dependence on smaller consulting organizations, individual freelance service providers, or limited in-house IT help.

Progent stands out by offering:

  • In-depth Expertise in Microsoft's Entire Line of Servers
    Progent offers in-depth support for Microsoftís popular server platforms with services that include Windows Server 2012 R2 planning and deployment support, Microsoft Windows Server 2008 migration, Microsoft Windows Server 2003 maintenance, Windows 2000 upgrades, MS Exchange Server 2016 migration, Exchange 2013 integration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange Server 2003 upgrades, plus SQL Server 2016 migration, SQL Server 2014 consulting support, and SQL 2012 management support.

  • Value Pricing
    Progent's pricing policy is to charge for remote service and in-person help per minute. Consequently, you pay only for delivered support. Progent does not demand a higher rate for off-hours or priority service, and inside California or in areas where Progent offers in-person service, Progent does not bill for travel except for urgent support where on-site time is less than four hours. In addition, Progent applies no initialization charge and requires no monthly commitment for services provided during normal working hours. Many service organizations demand large minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity eliminates big invoices for quick fixes so you won't be forced to permit less critical problems to stay unaddressed.

  • Full Documentation of IT Services
    Progent has developed a sophisticated service reporting system that records and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or small support organizations who offer minimal documentation or details of services done, each service delivered by Progent is tracked by comprehensive documentation. Each Progent staff member has use of the service documentation transmitted by every staff member to every customer. The discipline of detailing and archiving service records allows more effective support and avoids a slew of common misfortunes such as when a service customer is effectively held hostage to a consultant who wonít let go of the keys to the kingdom.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the few IT service companies to offer round-the-clock remote monitoring services based on Microsoft Operations Manager. MS System Center Operations Manager allows your computer support to be anticipatory instead of reactive. By uncovering potential problems before they result in lost productivity, system monitoring can save your information network from painful and costly availability losses.
How Does My Business Start Receiving Online Network Support from Progent?
To get started with Progent's online help services or to find out more about Progent's online support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, go to Immediate Technical Support.

© 2002- 2017 Progent Corporation. All rights reserved.