Fast and Affordable Remote Troubleshooting for Omaha Networks
Immediate Phone Technical Support for Omaha NetworksFor businesses located in Omaha or anywhere in the state of Nebraska, Progent provides remote support for computer systems powered by Microsoft Windows, Cisco, macOS and OS , or Linux/UNIX platforms. Progent's Microsoft certified consulting experts have delivered online troubleshooting to companies in every state in the U.S. (See recommendations from Progent's clients.) In addition, Progent offers the expertise of Cisco CCIE-qualified engineers to handle complex infrastructure issues, as well as the assistance of CISA and CISSP-certified cybersecurity consultants to handle advanced security architecture and troubleshooting jobs.

Progent's remote technical support experts provide exceptional value because they possess the practical background and have access to the advanced tools needed to resolve most network problems quickly. Efficient support lowers immediate costs since service calls accumulate fewer billable consulting minutes. Remote help also eliminates the cost of dispatching a consultant to your site. Your company saves additionally with incidental costs by minimizing or eliminating system outages and associated costs resulting from business disruption, upset clients, idle employees, and de-focused executives. Progent's extensive online technical support know-how is especially important for organizations that are dependent on public clouds for critical network infrastructure or software like Microsoft Azure, Amazon Web Service, or Office 365 Exchange Online, where onsite tech support may not be useful.

Progent's pricing model for online help is designed to stretch your IT service investment. Progent bills by the minute for phone consulting, so you owe only for the support that you actually get. In contrast to typical online service organizations, Progent asks for no startup surcharge or minimum job duration. Progent's per-minute granularity and clean model for billing prevent scenarios where quick solutions manage to end up as large bills. Progent's skill at dealing with technical issues quickly means you spends less cash.

Progent's Remote Consulting and Technical Support Services
Through years of experience, Progent has refined a collection of customized tools and field-tested processes that ensure the maximum degree of effectiveness for remote consulting and repair for information networks of all sizes. Progent provides safe Virtual Private Network support for VPN gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and WatchGuard. Protected VPN connectivity permits the consultants of Progent's Technical Response Center to access your computer system without violating system security.

Progent's sophisticated technical support reporting system keeps comprehensive documentation for the service that Progent's customers have received. Progent's authorized consultants have the benefit of the specifics of assistance rendered to each Progent customer by any Progent consultant. This archive of problems and responses is stored as an easily retrievable internal knowledge base that permits Progent's online support professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's technical support improves daily. Progent's advanced certifications and working relationships with major vendors including Cisco and Microsoft open up additional extensive technical knowledge bases and permit priority response from manufacturers' internal engineering staff with the result that Progent's remote consulting specialists can determine optimal solutions promptly.

Remote services offered by Progent to businesses in Omaha and throughout the state of Nebraska include:

Progent's ProSight Fixed-price Managed IT Services for Small and Medium Size Businesses
Progent provides a family of low-cost, flat-rate managed services intended to enable small and mid-size businesses to utilize the same best-of-breed technology used by many of the industry's leading corporations. The ProSight line of IT management outsourcing services addresses all critical facets of modern networking such as email content filtering, security and compliance, automated backup/recovery, infrastructure monitoring and management, virtual server cloud hosting, and network resources documentation management. ProSight managed services include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes cutting edge behavior machine learning technology to defend endpoints and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely get by traditional signature-matching anti-virus products. ProSight ASM safeguards local and cloud resources and provides a unified platform to manage the entire threat progression including blocking, identification, mitigation, remediation, and forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new attacks. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Filtering
    ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all attack vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies packaged within a single agent managed from a single console. Progent's data protection and virtualization experts can help your business to design and configure a ProSight ESP environment that meets your company's unique requirements and that allows you demonstrate compliance with government and industry information security regulations. Progent will help you define and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also help your company to install and test a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly rate, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital files, applications and virtual machines that have become lost or corrupted due to component breakdowns, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR specialists can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical data. Find out more about ProSight DPS Managed Cloud Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the infrastructure of top data security companies to provide web-based control and comprehensive protection for all your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises gateway device to offer advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks most threats from reaching your security perimeter. This decreases your vulnerability to external attacks and conserves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper level of inspection for inbound email. For outgoing email, the local gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter. For more information, visit ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to diagram, track, reconfigure and troubleshoot their networking hardware such as routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that network diagrams are always current, captures and displays the configuration information of almost all devices on your network, tracks performance, and sends notices when problems are discovered. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common tasks such as network mapping, expanding your network, finding devices that require important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your network running efficiently by checking the health of vital computers that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management staff and your assigned Progent engineering consultant so any potential problems can be addressed before they can impact your network Learn more about ProSight LAN Watch server and desktop monitoring consulting.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hardware solution without requiring a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, retrieve and protect data related to your network infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time thrown away searching for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents required for managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT data. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size businesses to get an objective assessment of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a more manageable Active Directory (AD) environment. Both versions also include one year of state-of-the-art remote network monitoring and management. Advantages can include easier network management, improved compliance with data security regulations, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and recovery, and higher availability. See more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent information assurance expert. The interview is designed to assess your organization's ability to stop or recover rapidly from a ransomware attack. Progent will consult with you directly to gather information concerning your existing security profile and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to create a cost-effective security and backup/recovery system that aligns with your business requirements. For more information, refer to Progent's ProSight Ransomware Preparedness Report.

Special Support Services Offered by Progent
Progent can provide the services of seasoned remote consulting professionals for special information technology programs. Progent's rates for longer-term consulting tasks are set based on the level of expertise of the consultants assigned. Progent's background in these important fields of computer technology enables customers to complete critical initiatives economically and on schedule. Progent's special online engineering services include:

  • Help Desk Support
    Progent's Call Center service offerings for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Help Desk services, and Help Desk operations consulting. Progent's Call Center outsourcing support services are a convenient solution for companies who lack the budget to create an internal Help Desk but who require quick response from a dependable Call Center with proficient phone support as well as the ability to escalate the most challenging trouble tickets to advanced engineers.

    Progentís Virtual Help Desk Call Center is designed for bigger businesses and acts as a seamless supplement to your existing Call Center organization. Progent's Virtual Help Desk can act as a an escalation alternative for the toughest technical challenges, or be available in overflow instances when your regular resources are too busy.

    Progent's Help Desk Call Center team of experienced information technology experts provides your workers in Omaha or anywhere in the state of Nebraska rapid communication with an efficient support group with extensive experience providing phone consulting and online troubleshooting for IT systems based on Windows, Cisco, macOS and OS X, or UNIX/Linux products. Progent's mission is to give the Call Center recognition as a key enabler of business performance, and Progent's aim is to fix rather than merely track network problems.

  • Business Applications Services: Training, Programming, and Integration
    Progent's Applications Consulting Team can supply remote professional consulting expertise and training in special application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers expertise, custom programming, and training for familiar Microsoft business applications such as Microsoft CRM, Office Project, Office 365 Word, and Office 365 Excel. To learn more concerning Progent's consulting, custom programming, and education services, see Progent's Business Application Experts Group.

  • Unified and Streamlined Administration of Hybrid Cloud Environments
    System Center 2016 unifies and automates the management of hybrid cloud networks through advanced support for Windows Server 2016, Windows 10; seamless management of mixed-OS environments that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consulting experts offer advanced remote and on-premises support for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to plan and configure a new implementation of Microsoft System Center 2016, extend or tune your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Online Hybrid Network Monitoring Services
    Progent offers companies in Omaha, or anywhere in the state of Nebraska, online hybrid network monitoring and reporting by providing Microsoft System Center 2016 Operations Manager (SCOM 2016) expertise and System Center 2012 Operations Manager (SCOM 2012) support. Progent can adapt SCOM to accommodate your environment so your computer maintenance is proactive and automated. By anticipating looming problems before they expand into crashes, remote monitoring can avoid stressful and costly information system breakdowns. Progent can also assist with system monitoring products like Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Sun Solaris, or Apple macOS and OS X environments, Microsoft networks, or systems powered by multiple platforms.
How Your Omaha Business Can Contact Progent's Online Technical Support Experts
To get in touch with Progent about emergency remote expertise with Windows, macOS and OS X, or Linux environments, visit Progent's Urgent Phone-Based Help, phone 1-800-993-9400, or visit Contact Progent. For businesses and startups in Omaha or throughout the state of Nebraska, Progent's phone-based network support engineers are ready to deliver expert and economical IT help the instant your organization requires it. More than 15 years of offering online repair services has led to Microsoft Partner status for Progent's team of engineers and has helped Progent to acquire high-end troubleshooting capability and to refine remote connectivity technology to repair computer problems rapidly while eliminating the cost and lost time associated with on-premises service visits.

Even if your Omaha organization works with a local independent consultant or maintains an in-house organization that can handle ordinary network issues, Progentís Microsoft certified engineers can offer a convenient and transparent remote expansion of your local resources for situations when your usual IT support personnel either don't have the availability or the experience to address sudden system crises or especially complex integration projects.

Features of Progent's Online Computer Support for Omaha
Progent's phone help, Internet-based repair, network security expertise, and network administration services give businesses in Omaha or throughout the state of Nebraska unparalleled leverage for your IT budget. Whether you require one-time phone support and Internet-based troubleshooting or full-time Help Desk outsourcing support and system management, Progent's professionals can deliver your company enterprise-level IT support while permitting you to avoid the cost and administration overhead of maintaining a full-service internal IT staff. Highlights of Progent's National Remote Support services include:

How Is Progent Different from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's staff size, depth of IT knowledge, refined support software, and familiarity with corporate IT enable businesses to escape the pitfalls of exclusive dependence on smaller consulting organizations, independent freelance service providers, or limited internal IT help.

Progent stands out by providing:

  • Proven Methodology
    Progentís team of Microsoft and Cisco certified consultants average longer than ten years of hands-on industry experience, in the trenches of IT service, executing a broad variety of technical projects for an extensive array of customers. Each Progent support professional shares a proven collection of personal best practices which are incorporated into shared best practices training that Progent instills in its support personnel. This ensures that you get not just world-class IT capability, but also a consultant with field-tested approaches for using technical knowledge to solve real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for remote service and in-person help per minute. Consequently, you owe exclusively for delivered services. Progent does not impose a more expensive rate for after-hours or emergency service, and inside California or in areas where Progent provides on-site service, Progent does not bill for travel except for emergency calls where on-site time is less than four hours. Also, Progent imposes no service activation charge and asks no retainer for support services delivered during normal business hours. Many support organizations impose substantial minimum fees or charge for every quarter hour or longer. Progent's fine granularity eliminates big bills for fast fixes so you will not be tempted to allow less critical problems to stay unaddressed.

  • Knowledge Transfer
    Progent is committed to knowledge transfer from Progent's support experts to clients. By educating customers to deal with technical issues that are within their comfort zone, Progent can focus on delivering hard-to-find services where Progent has few competitors. Businesses who work with familiar freelance service providers or who employ in-house IT personnel benefit when Progent transfers knowledge about new technology and tested processes to make their networks more reliable, protected, and efficient.

  • Automated Server Monitoring with Microsoft Operations Manager
    Progent is one of the only consulting firms to provide 24x7 remote tracking services based on Microsoft System Center Operations Manager. Microsoft System Center Operations Manager allows your computer maintenance to be anticipatory instead of reactive. By uncovering possible problems before they result in downtime, system monitoring can keep your information network from stressful and costly availability disruptions.
How Does My Business Begin Getting Online Technical Support from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network help, visit Immediate Online Support.















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