Fast Online Help for Omaha Networks
Urgent Online Technical Support for Omaha NetworksFor businesses in Omaha or anywhere in the state of Nebraska, Progent provides remote technical support for networks based on any mix of Microsoft, Cisco, Mac OS X, or Linux platforms. Progent's Microsoft qualified professionals have provided online support to businesses in every state in the U.S. (See testimonials from Progent's customers.) In addition, Progent can furnish the consultation services of Cisco CCIE engineers to handle complex infrastructure issues, plus the services of CISA and CISM-accredited security engineers to handle advanced security architecture and troubleshooting issues.

Progent's remote support engineers offer exceptional leverage because they possess the practical background and are equipped with the advanced technology necessary to solve most information system issues quickly. This reduces direct expenses since service calls accumulate minimal chargeable consulting minutes. Online support also avoids the cost of sending a consultant to your location. Your company benefits additionally with indirect costs by reducing or eliminating network downtime and associated losses due to business discontinuity, disgruntled customers and vendors, unproductive employees, and de-focused management. Progent's advanced remote consulting expertise is particularly valuable in environments that depend on public clouds for vital infrastructure or software like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an alternative.

Progent's pricing policy for remote help is designed to leverage your IT service dollar. Progent bills on a per-minute basis for phone assistance, so you owe just for the services that you receive. In contrast to typical online service companies, Progent requires no startup charge or minimum fees. Progent's one-minute billing unit and simple policy for pricing avoid scenarios where fast fixes somehow turn into large tabs. Progent's skill at disposing of technical issues quickly means your business saves money.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned a collection of optimized technologies and proven methodologies which allow the maximum level of efficiency for online consulting and troubleshooting for information systems of any size. Progent offers protected VPN support for gateways from a variety of leading companies including Microsoft, Cisco, SonicWall and Checkpoint. Secure VPN connectivity permits the consultants of Progent's online support team to interface to your company's environment without violating system security.

Progent's proven service reporting system stores extensive records describing the support that Progent's clients have been provided. Progent's team engineers have the benefit of the details of support delivered to every client by any engineer. This history of problems and solutions is structured as a conveniently accessible support knowledge base that permits Progent's online support engineers to share their knowledge company-wide to make sure that the effectiveness of Progent's support improves daily. Progent's advanced accreditations and close relationships with key vendors including Cisco and Microsoft make available other vast technical knowledge bases and permit fast response from manufacturers' in-house product engineers with the result that Progent's remote service specialists are able to determine the best solutions quickly.

Remote services available from Progent to companies in Omaha and throughout the state of Nebraska include:

Additional Support Programs Offered by Progent
Progent offers the services of world-class online consulting professionals for contract IT programs. Billing rates for longer-term development or consulting tasks are determined according to the level of expertise of the engineers assigned. Progent's background in these special areas of computer technology allows customers to execute critical initiatives economically and on time. Progent's project-based online engineering solutions include:
  • Help Desk Call Center Support
    Progent's Help Desk programs for businesses with environments based on Microsoft, Cisco, Mac OS X, or UNIX/Linux technology include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Call Center operations consulting. Progent's Call Center outsourcing support services are intended for companies who lack the money or time to create an in-house Help Desk but who need fast response from an efficient Help Desk Call Center with professional telephone support as well as the ability to escalate complex problems to high-level consultants.

    Progent's Call Center consulting services can guide you in building an effective new Help Desk Call Center or revamping your existing organization, selecting or modifying Call Center software products to meet the particular needs of your business, or adding occasional phone support staff to supplement your existing Help Desk resources during demanding scenarios such as software transitions, mass upgrades, or rolling out new applications.

    Progent's Help Desk staff of seasoned network professionals provides your computer users in Omaha or anywhere in the state of Nebraska fast communication with an effective network service group with substantial background offering telephone-based consulting and remote troubleshooting for IT systems based on Windows, Cisco, Mac OS X, or UNIX/Linux technology. Progent's focus is to earn the Call Center perception as a crucial contributor to business success, and Progent's policy is to solve rather than just annotate IT problems.

  • Applications Support: Training, Custom Programming, and Troubleshooting
    Progent's Applications Consulting Team provides phone-based professional consulting expertise and education in key application areas such as Enterprise Requirements Planning, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management (CRM). Progent also offers consulting expertise, custom programming, and training for popular Microsoft business applications such as Microsoft CRM, Microsoft Office Project, MS Word, and Office Excel. For more information about Progent's expertise, programming, and training services, refer to Progent's Applications Experts Team.

  • Online Network Monitoring Support
    Progent can provide companies in Omaha, or anywhere in the state of Nebraska, online network and server monitoring support based on System Center Operations Manager, enhanced by Progent to accommodate your business so that your computer support is proactive and automated. By spotting emerging problems before they evolve into full-scale emergencies, proactive monitoring can avoid disruptive and costly service crises. Progent can also provide help with system monitoring products such as Nagios and MRTG to troubleshoot UNIX/Linux, Solaris, or Mac OS X networks, Windows environments, or systems powered by a variety of platforms.
How Your Omaha Company Can Contact Progent's Remote Service Professionals
To contact Progent about emergency online support with Microsoft Windows, Apple Mac, or Linux/UNIX environments, go to Progent's Urgent Phone-Based Help, call 1-800-993-9400, or refer to Contact Progent. For organizations and startups in Omaha or throughout the state of Nebraska, Progent's phone-based network support specialists can deliver expert and economical IT support the instant your company requires it. More than a decade of offering remote repair services has earned Microsoft Gold Partner status for Progent's consultants and has helped Progent to acquire high-end troubleshooting capability and to refine remote connectivity tools to fix IT problems quickly while avoiding the expense and lost productivity that comes with on-premises service calls.

Even if your Omaha organization deals with a regular freelance consultant or maintains a full time IT staff that know how to handle day-to-day computer issues, Progentís Microsoft and Cisco certified consultants are available to offer a convenient and transparent remote expansion of your local resources for situations when your regular IT support personnel either don't have the time or the knowledge to address sudden system emergencies or especially complicated integration problems.

Advantages of Progent's IT Support for Offices in Omaha
Progent's online technical help services enable your Omaha company to enjoy the benefits of on-call, enterprise-level IT support without the expense of managing an in-house IT organization. Your network will derive added business worth by being increasingly available, productive, and protected. Advantages to your company include:

  • Convenient remote expansion of your on-site IT resources
    With most organizations in Omaha and throughout Nebraska, local network support providers, whether made up of freelance consultants or an internal maintenance staff, can take care of typical network problems. On the other hand, serious problems sometimes occur when your regular resources are overstretched or unavailable, and some trouble may involve IT products that is beyond the scope of your onsite support personnel. In these cases, Progent's online service experts provide an easy, quick, and affordable way to supplement your local resources and to transfer useful knowledge to increase your capability to handle downstream issues locally.

  • Reduced Reliance on Individual Consultants
    For network support, smaller organizations commonly depend on independent freelance service providers. Although freelance consultants have smaller overhead than big support organizations and can afford to charge marginally less, they are sometimes stretched too thin, making it impossible to respond rapidly to crisis situations. If an independent consultant is busy with another customer, ill, on vacation, or in class, the lack of reserve help may force your business to wait for assistance during an emergency. As your business expands, system unavailability and problems with critical software become more expensive. The budget you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent provides a dependable source of backup service expertise to insure your IT system is always up and running.

  • Create a Scalable Basis for Seamless Growth
    Businesses typically begin with an IT architecture created on a shoestring budget. Lacking a robust infrastructure, slap-dash fixes often get thrown on top of a shaky foundation. As a company grows, reliability and expandability issues can impede the productivity of the business. These poorly designed environments need proper assessment, intelligent strategic planning, and broad-based technical knowledge to evolve to a network infrastructure able to provide the solid foundation to meet critical business demands and ease future expansion.

  • Work with Problem Solvers Instead of Product Resellers
    Smaller organizations require advice and technical education to navigate through an ever more complicated maze of technology options capable of accelerating business growth and improving efficiency. These companies hardly need a network consultant who is trying to earn a commission on a certain vendor's products. Network support and product sales can lead to a situation where the recommended solution is built around a profitable product rather than the true needs of a business. Progent eliminates these conflicts by offering just services rather than products. This allows Progent to align technical expertise with the best interests of customers.

How Is Progent Different from Other Support Firms?
Progent is a Microsoft Gold Certified Partner consulting firm and Progent's number of employees, depth of technical knowledge, fine tuned support tools, and understanding of corporate IT enable companies to avoid the limitations associated with exclusive reliance on smaller consulting firms, individual freelance service providers, or limited in-house IT help.

Progent stands out by providing:

  • Best Practices
    Progentís team of Microsoft and Cisco certified experts average longer than ten years of hands-on industry experience, at the forefront of IT service, executing a wide range of technical tasks for a large array of clients. Each Progent consultant shares a refined set of personal best practices which are combined into shared leading practices training that Progent teaches its support team. This ensures that you get not only expert technical help, but also a support engineer with proven methods for applying technical knowledge to solve real-world network problems quickly.

  • Value Pricing
    Progent's pricing model is to bill for online support and on-site help by the minute. Consequently, you pay just for delivered services. Progent does not impose a higher rate for after-hours or urgent support, and inside California or in areas where Progent offers on-site service, Progent does not charge for travel time except for urgent support where on-site work is less than four hours. Also, Progent applies no minimum fee and asks no retainer for support services provided during normal working hours. Many support firms impose substantial minimum fees or charge for each quarter hour or longer. Progent's fine granularity does away with large invoices for quick solutions so you won't be forced to allow less critical problems to stay unaddressed.

  • Full Records of Delivered Services
    Progent has created a sophisticated service reporting system that records and organizes complete documentation for all delivered support activities. Unlike some freelance consultants or small support organizations who provide scant documentation or specifics of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Every Progent consultant has use of the support reports transmitted by every consultant to each client. The practice of documenting and organizing support activity results in more efficient support and eliminates a variety of common misfortunes such as when a service customer is effectively held hostage to a consultant who refuses to let go of the keys to the kingdom.

  • Remote Server Monitoring with Microsoft System Center Operations Manager
    Progent is one of the only consulting companies to offer round-the-clock network monitoring services powered by Microsoft System Center Operations Manager. MS System Center Operations Manager allows your computer maintenance to be proactive instead of reactive. By revealing potential issues before they cause lost productivity, system monitoring can save your information network from painful and costly service disruptions.
How Does Our Company Begin Receiving Remote Computer Help from Progent?
To get started with Progent's online help services or to learn more about Progent's phone support options, call Progent at 1-866-PROGENT (866-776-4368) or go to Contact Progent. If you have an urgent need for network help, go to Immediate Online Support.

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