Immediate Online Troubleshooting for Omaha Information Networks
Immediate Phone Technical Support for Omaha SystemsFor businesses in Omaha or anywhere in the state of Nebraska, Progent offers online help for information systems based on Microsoft, Cisco, Macintosh, or Linux platforms. Progent's Microsoft certified professionals have delivered online troubleshooting to businesses in all 50 states in the United States. (Refer to recommendations from Progent's clients.) Progent also offers the consultation services of Cisco CCIE network specialists to solve complex networking problems, as well as the services of CISA and CISSP-certified security consultants to handle advanced security architecture and troubleshooting issues.

Progent's remote support engineers offer exceptional value because they possess the real-world experience and are equipped with the sophisticated tools necessary to solve the majority of information system issues quickly. Efficient support lowers direct expenses since service calls accumulate minimal billable minutes. Online help also avoids the expense of sending a consultant to your office. Your organization saves even more with incidental costs by reducing or avoiding network downtime and associated losses due to business discontinuity, upset clients, unproductive workers, and de-focused management. Progent's advanced remote technical support know-how is especially valuable in environments that rely on public clouds for critical infrastructure or applications like Microsoft Azure, Amazon Web Service, or Exchange Online, where on-premises tech support may not be an option.

Progent's pricing policy for online help is designed to leverage your IT service dollar. Progent charges on a per-minute basis for phone consulting, so you are charged just for the services that you receive. In contrast to typical online support companies, Progent requires no startup charge or minimum payments. Progent's per-minute billing unit and clean model for billing prevent scenarios where speedy. minor solutions somehow turn into large tabs. Progent's penchant for handling technical issues efficiently means you spends less cash.

Progent's Remote Consulting and Troubleshooting Services
Over time, Progent has fine tuned a set of optimized technologies and proven methodologies which promote the maximum level of efficiency for remote consulting and repair for information networks of all sizes. Progent offers secure Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, SonicWall and Checkpoint. Protected VPN connectivity allows the engineers of Progent's Technical Response Center to connect to your network without compromising system security.

Progent's powerful customer support reporting system stores detailed records for the service that Progent's customers have been provided. Progent's staff service personnel have the benefit of the history of support delivered to every client by any engineer. This history of anomalies and solutions is structured as an easily searchable support knowledge base that enables Progent's online support professionals to share their knowledge company-wide to ensure that the quality of Progent's support services grows daily. Progent's high-level accreditations and working associations with key technology companies such as Cisco and Microsoft open up additional extensive technical support databases and permit quick access to manufacturers' in-house support staff with the result that Progent's online consulting experts can come up with optimal solutions in the least time.

Online technical support services available from Progent to clients in Omaha and throughout the state of Nebraska include:

ProSight Fixed-price Managed Services for Small and Mid-size Businesses
Progent provides a family of budget-friendly, fixed-price services intended to allow small and mid-size businesses to benefit from the same best-of-breed IT solutions deployed by many of the world's top corporations. Progent's ProSight line of network monitoring and management services covers all critical aspects of information technology such as email protection, behavioral-based threat defense, automated backup/recovery, infrastructure health monitoring, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that incorporates next generation behavior-based analysis tools to guard endpoints and physical and virtual servers against new malware attacks like ransomware and file-less exploits, which routinely escape legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and provides a unified platform to address the entire malware attack progression including filtering, infiltration detection, mitigation, remediation, and forensics. Key capabilities include one-click rollback using Windows VSS and automatic system-wide immunization against new attacks. Read more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

  • ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services offer ultra-affordable in-depth protection for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies packaged within one agent managed from a single control. Progent's security and virtualization experts can help your business to design and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that require urgent attention. Progent can also help your company to set up and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services offer small and mid-sized businesses a low cost end-to-end service for secure backup/disaster recovery (BDR). For a low monthly price, ProSight DPS automates and monitors your backup activities and enables rapid recovery of vital data, applications and VMs that have become unavailable or corrupted as a result of hardware failures, software bugs, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can deliver advanced support to set up ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your business-critical data. Learn more about ProSight DPS Managed Backup.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security companies to deliver centralized control and comprehensive security for your email traffic. The powerful architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper layer of inspection for incoming email. For outgoing email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email that originates and ends within your security perimeter. For more details, see ProSight Email Guard spam filtering and data leakage protection.

  • ProSight WAN Watch: Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized businesses to map, monitor, reconfigure and debug their networking appliances like routers, firewalls, and access points plus servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and manages the configuration of almost all devices connected to your network, tracks performance, and generates notices when problems are detected. By automating time-consuming network management processes, ProSight WAN Watch can cut hours off common chores like network mapping, reconfiguring your network, finding appliances that need critical software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management technology to help keep your network running efficiently by tracking the state of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is sent automatically to your specified IT personnel and your assigned Progent consultant so that all potential issues can be resolved before they have a chance to disrupt your network Find out more about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved easily to an alternate hosting environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, update, find and safeguard information about your IT infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about upcoming expirations of SSLs or domains. By updating and organizing your network documentation, you can save as much as half of time wasted trying to find critical information about your IT network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether youíre planning improvements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost way for small and medium-size organizations to get an unbiased assessment of the overall health of their network. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how closely the deployment of your core network assets adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory (AD) system. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security standards, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and increased uptime. Learn more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to help assess your organization's ability to block or recover rapidly after a ransomware attack. Progent will work with you directly to gather information about your current AV defense and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup/recovery environment that meets your business requirements. For details, see The ProSight Ransomware Preparedness Report.

Special Consulting Programs Offered by Progent
Progent offers the skills of world-class remote consulting professionals for contract information technology projects. Progent's charges for ongoing consulting tasks are determined according to the level of expertise of the engineers involved. Progent's experience with these important fields of computer technology enables customers to complete critical projects economically and on schedule. Progent's project-based remote engineering solutions include:

  • Help Desk Call Center Services
    Progent's Call Center support programs for companies with environments that incorporate Microsoft Windows, Cisco, Apple Mac OS X, UNIX, or Linux products include comprehensive Help Desk Call Center outsourcing, virtual Helpdesk support services, and Helpdesk process consulting. Progent's Call Center outsourcing services are ideal for companies who don't have the budget to create an internal Help Desk but who need fast communication with an effective Help Desk with proficient telephone assistance as well as the expertise to escalate complex trouble tickets to advanced consultants.

    Progent's Help Desk Call Center consulting support can assist you in creating an effective new Help Desk Call Center or enhancing your existing one, selecting or modifying Help Desk software products to meet the particular demands of your business, or providing temporary online personnel to reinforce your existing Help Desk team to deal with unusually busy scenarios such as software migrations, mass updates, or rolling out brand new business software.

    Progent's Call Center team of veteran network consultants gives your clients in Omaha or anywhere in the state of Nebraska immediate access to a large network service resource with substantial experience offering phone help and remote repair service for IT systems powered by Windows, Cisco, Mac OS X, or UNIX/Linux technology. Progent's concentration is to earn the Call Center the reputation as a key driver of company efficiency, and Progent's target is to resolve instead of merely track IT problems.

  • Applications Support: Education, Customization, and Problem Solving
    Progent's Applications Consulting Team offers remote and in-depth consulting support and training in specific business application areas including ERP, MRP, custom programming for accounting packages, and CRM. Progent also can provide expertise, custom programming, and education for Microsoft business applications including CRM, MS Project, Word, and MS Office Excel. For additional information on Progent's consulting, custom programming, and training offerings, see Progent's Business Application Experts Services.

  • Unified and Automated Administration of Hybrid Cloud Environments
    Microsoft System Center 2016 centralizes and automates the administration of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; seamless management of mixed-OS networks that include various Linux distributions, Hyper-V and VMware vSphere; and better public and private cloud support such as closer integration with Intune for Apple iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of System Center 2016, expand or tune your current one, upgrade smoothly from an earlier release of System Center, or debug your System Center solution.

  • Online IT Infrastructure Monitoring and Reporting Services
    Progent offers businesses in Omaha, or anywhere in the state of Nebraska, online hybrid network monitoring and reporting by providing System Center Operations Manager (SCOM 2016) consulting services and Microsoft System Center 2012 Operations Manager (SCOM 2012) support. Progent can customize SCOM to suit your environment so your computer maintenance is proactive and automated. By spotting looming problems before they result in full-scale emergencies, automated monitoring can avoid inconvenient and expensive network breakdowns. Progent can also use network monitoring utilities like Nagios and MRTG to troubleshoot UNIX, Linux, Sun Solaris, or Apple Mac environments, Microsoft systems, or networks that incorporate multiple platforms.
How Your Omaha Company Can Contact Progent's Remote Support Experts
To get in touch with Progent about urgent remote help with Windows, Mac OS X, or Linux computer systems, visit Progent's Urgent Online Support, telephone 1-800-993-9400, or see Contact Progent. For businesses and new businesses in Omaha or throughout the state of Nebraska, Progent's online network support specialists can deliver expert and cost-effective IT help the instant your company needs it. More than 15 years of delivering remote technical assistance has earned Microsoft Partner status for Progent's consulting experts and has helped Progent to acquire high-end troubleshooting skills and to refine remote connectivity technology to solve IT problems rapidly while avoiding the expense and lost time associated with in-person service visits.

Even if your Omaha company works with a regular independent consultant or maintains a full time organization that can deal with common computer problems, Progentís Microsoft and Cisco certified engineers can still provide a convenient and seamless remote expansion of your local resources in cases when your regular service personnel either don't have the time or the knowledge to deal with sudden system emergencies or particularly complex integration problems.

Benefits of Progent's Network Help for Businesses in Omaha
Progent's online support services enable your Omaha business to have the advantages of on-call, world-class network support without the expense of maintaining an in-house IT organization. Your network will acquire added strategic value by being increasingly available, efficient, and protected. Advantages to your business include:

  • Convenient virtual extension of your on-site support resources
    For most offices in Omaha and throughout Nebraska, local network support providers, whether represented by independent consultants or an internal maintenance staff, can resolve typical network problems. On the other hand, serious problems can strike when local support personnel are too busy or absent, and some problems may stem from IT products that is beyond the scope of your usual support people. In these instances, Progent's on-call service professionals offer a convenient, fast, and budget-friendly solution to supplement your local resources and to pass on useful information to improve your ability to resolve downstream problems in-house.

  • Less Dependence on Freelance Consultants
    For IT support, smaller offices often depend on independent freelance service providers. While freelance consultants have less internal costs than big consulting firms and can often charge lower rates, they are sometimes stretched too thin, making it difficult to respond rapidly to urgent situations. If a freelance consultant is busy with another client, sick, on vacation, or in class, the absence of backup personnel may require your company to wait for help during an emergency. As your company expands, system downtime and problems with critical software are more costly. The budget you thought you were saving on a freelancer can be eaten up fast by lost productivity. Progent offers a ready source of reserve support expertise to insure your network stays available.

  • Create a Solid Basis for Seamless Growth
    Organizations often begin with an information system created on a shoestring budget. Without a strong infrastructure, slap-dash fixes often get piled onto a weak foundation. When a network grows, reliability and scalability problems can hinder the productivity of the organization. These poorly designed environments need proper assessment, smart long-term planning, and broad-based IT knowledge to evolve to a network architecture that can offer the stable foundation to meet vital business requirements and facilitate future expansion.

  • Interact with Problem Solvers Rather Than Product Vendors
    Smaller offices require advice and technical training to navigate through an ever more complex maze of technology alternatives available for accelerating business growth and enhancing productivity. They do not need a computer consultant who is motivated to sell a specific vendor's products. IT consulting and product selling can lead to a scenario where the recommended solution is built around a predetermined product instead of the true requirements of a business. Progent avoids these conflicts by selling just services rather than products. This allows Progent to align IT consulting with the best interests of customers.

How Is Progent Unique from Other Service Organizations?
Progent is a Microsoft Certified Partner support company and Progent's head count, breadth of IT experience, refined remote support tools, and familiarity with corporate IT allow companies to escape the limitations associated with excessive dependence on smaller service organizations, independent freelance consultants, or over-stretched internal resources.

Progent stands out by offering:

  • Best Practices
    Progentís staff of Microsoft and Cisco qualified experts average longer than ten years of hands-on industry experience, in the trenches of IT service, performing a broad variety of IT tasks for an extensive mix of customers. Each Progent consultant shares a proven collection of personal best practices which are combined into company-wide best practices standards that Progent instills in its consulting team. This ensures that you get not just expert technical capability, but also a consultant with proven methods for applying computer knowledge to repair real-world network problems rapidly.

  • Value Pricing
    Progent's pricing model is to charge for phone support and on-site help by the minute. Consequently, you are charged only for received support. Progent does not demand a more expensive rate for off-hours or emergency support, and within California or in areas where Progent provides on-site service, Progent does not charge for travel time except for urgent calls where on-site work is less than 4 hours. Also, Progent imposes no startup charge and asks no monthly commitment for support services delivered during normal working hours. Many service organizations impose large minimum fees or charge for every fifteen minutes or longer. Progent's one-minute granularity avoids large invoices for quick fixes so you won't be forced to allow less critical problems to fester.

  • Knowledge Transfer
    Progent practices knowledge transfer from Progent's support experts to customers. By educating clients to resolve problems that are within their comfort zone, Progent can focus on providing hard-to-find skills where Progent has little competition. Companies who utilize trusted independent service providers or who maintain in-house support personnel benefit when Progent passes on knowledge about new technology and tested processes to make their IT environments more robust, secure, and productive.

  • Remote Server Monitoring with MS Operations Manager
    Progent is one of the only consulting companies to provide round-the-clock system monitoring services powered by Microsoft Operations Manager. MS Operations Manager causes your network support to be proactive instead of reactive. By revealing potential problems before they result in lost productivity, network monitoring can save your IT network from stressful and expensive service disruptions.
How Does My Business Begin Receiving Online Network Help from Progent?
To get started with Progent's Nationwide Remote Support offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or see Contact Progent. If you have an urgent need for network help, visit Immediate Network Support.















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